Glacier Hills Credit Union

Just finished getting a car loan through Glacier hills! This will be my 3rd one! Absolutely love working with Glacier hills! They make car purchasing painless, this time I had the pleasure of working with Kelly, Kelly if you read this thank you, thank you! You are amazing and I will recommend you to everyone I know! ❤️

Published at a month ago

I came into the credit union today unsure if I would get the help I needed. I was beyond pleased with the service Adam provided me. It was not a typical request but he worked at it until he was able to complete the task. He went above and beyond what many people would do. He was very pleasant and patient with me. His parents must be very proud of the fine young man they raised!!! Glacier Hills is very fortunate to have him as an employee! Thank you Adam

Published at 5 months ago

Katie and Robyn made our car-buying experience so easy. They were extremely helpful and answered all our questions. Communication was outstanding, and they let us know what to expect at every step. They even worked to speed the process along... they seemed genuinely excited for us! THANK YOU!!

Published at 3 months ago

I love Glacier Hills Credit Union, they will do everything and anything to try to help everyone to get a loan. I'm one of them, they gave me a second chance at a loan. My credit is good, but they bent over backwards to help me. They have saved me so much money, there is a light on the other side of the tunnel. An still build my credit up, if u are looking for a great bank, check theses guys out. Thank u
Glacier Hills Credit Union

Published at 5 months ago

This was our first experience with Glacier Hills. We went in to get details about, and to apply for a vehicle loan and in less than an hour had the information we wanted, completed a loan application, opened an account, and got full details about a vehicle warranty. Everyone we met was very pleasant and made sure all our questions and concerns were addressed. We were pleasantly surprised that the rates for the loan and warranty were less than what we had found at the other businesses we had talked to. Thank you to everyone who made our experience so easy; we would highly recommend their services to anyone looking for a loan or service contract. Well done!

Published at 5 months ago

I have had nothing but positive experiences with GHCU!!! Kelly Masnica in the loan department has been the most helpful person with my auto loans. She is incredibly personable and her customer service is always amazing! I have always felt prioritized and financially taken care of when working with GHCU. If you are someone with little to no credit history, I highly recommend looking into their first time loan program! I love this credit union.

Published at 2 months ago

I have had an account with GHCU for well over a decade now, and while I can definitely say they have treated me fairly well in person and my interest rates are extremely low, they're system for online banking and security is one of the most archaic and out of date that I've ever seen. Fraud prevention and alerts lead you to help centers that regularly don't connect, or hang up unexpectededly, their online banking can go down for days leaving members in the dark about their accounts, and and you're never guaranteed to reach someone for help even during open hours. As I've said, I'm happy with the rates I get through GHCU, but if opening accounts at bigger more reliable banks gave the same rates, I would have left in a heartbeat.

Published at 3 weeks ago

Katie made the loan process easy she went out of her way to look and check thing out for me even tho she didn't have to.thank you again and I'm happy to have you as my banker.

Published at 2 weeks ago

Katie made the loan process easy she went out of her way to look and check thing out for me even tho she didnt have to.thank you again and Im happy to have you as my banker.

Published at 2 weeks ago

I have had an account with GHCU for well over a decade now, and while I can definitely say they have treated me fairly well in person and my interest rates are extremely low, theyre system for online banking and security is one of the most archaic and out of date that Ive ever seen. Fraud prevention and alerts lead you to help centers that regularly dont connect, or hang up unexpectededly, their online banking can go down for days leaving members in the dark about their accounts, and and youre never guaranteed to reach someone for help even during open hours. As Ive said, Im happy with the rates I get through GHCU, but if opening accounts at bigger more reliable banks gave the same rates, I would have left in a heartbeat.

Published at 3 weeks ago

Katie is very professional, prompt, and to the point. Highly appreciated and strongly recommend!

Published at a month ago

Just finished getting a car loan through Glacier hills! This will be my 3rd one! Absolutely love working with Glacier hills! They make car purchasing painless, this time I had the pleasure of working with Kelly, Kelly if you read this thank you, thank you! You are amazing and I will recommend you to everyone I know!

Published at a month ago

Very friendly and helpful. Had a great experience and would recommend for any backing needs. Thank you

Published at 2 months ago

Glacier has been excellent to work with. It s been great building a relationship with them.

Published at 2 months ago

I have had nothing but positive experiences with GHCU!!! Kelly Masnica in the loan department has been the most helpful person with my auto loans. She is incredibly personable and her customer service is always amazing! I have always felt prioritized and financially taken care of when working with GHCU. If you are someone with little to no credit history, I highly recommend looking into their first time loan program! I love this credit union.

Published at 2 months ago

Katie and Robyn made our car-buying experience so easy. They were extremely helpful and answered all our questions. Communication was outstanding, and they let us know what to expect at every step. They even worked to speed the process along... they seemed genuinely excited for us! THANK YOU!!

Published at 3 months ago

I came into the credit union today unsure if I would get the help I needed. I was beyond pleased with the service Adam provided me. It was not a typical request but he worked at it until he was able to complete the task. He went above and beyond what many people would do. He was very pleasant and patient with me. His parents must be very proud of the fine young man they raised!!! Glacier Hills is very fortunate to have him as an employee! Thank you Adam

Published at 5 months ago

I have to leave a 5-star review for loan officer Katie. She has helped me with a few loans and is always great to work with, communicative, prompt, and transparent about the process.

Published at 5 months ago

I love Glacier Hills Credit Union, they will do everything and anything to try to help everyone to get a loan. Im one of them, they gave me a second chance at a loan. My credit is good, but they bent over backwards to help me. They have saved me so much money, there is a light on the other side of the tunnel. An still build my credit up, if u are looking for a great bank, check theses guys out. Thank u Glacier Hills Credit Union

Published at 5 months ago

I only make payments here for a shared branch. But I wont ever be taking my business there. Rude teller who was so annoyed I used there change counter, even though they take 10%...Didnt even count my money and missed some of my change....I would rather drive to Milwauke to my credit union who treats me with respect....Your response misses the whole point. I didnt care about the 10% charge. Already knew that was the case. IT was all about the interaction and lack of respect. I am assuming this is why the customer service isnt great. Youre worried about the absolute wrong thing.

Published at 5 months ago

Published at 5 months ago

This was our first experience with Glacier Hills. We went in to get details about, and to apply for a vehicle loan and in less than an hour had the information we wanted, completed a loan application, opened an account, and got full details about a vehicle warranty. Everyone we met was very pleasant and made sure all our questions and concerns were addressed. We were pleasantly surprised that the rates for the loan and warranty were less than what we had found at the other businesses we had talked to. Thank you to everyone who made our experience so easy; we would highly recommend their services to anyone looking for a loan or service contract. Well done!

Published at 5 months ago

Published at 7 months ago

Robyn Erickson, Consumer Loan Officer, has been absolutely fantastic! She assisted efficiently and accuretly, while answering any questions or concerns we had throughout our whole process! We will continue to utilize Glaciers Hills in our future!

Published at 7 months ago

I have had a great experience with Glacier Hills Credit Union they are friendly and are easy to work with and offer great loan rates Kelly M is wonderful :-)

Published at 8 months ago

Kelly was excellent helping me through the loan process for a new car! Answered all my questions and helped me through the process while I was at work.

Published at 8 months ago

Highly recommended for your next banking leading experience. Top professionalism and high quality customer service satisfaction from our loan officer Katie Carlson. She made the stress of lending process smooth and straightforward. Highly knowledgeable and she went over and above with questions and concerns with our loan process. She is definitely there for you!

Published at 8 months ago

Published at 9 months ago

The lady that answered my call today had a very poor attitude. Sorry you don t like your job, get a different one or something idk

Published at 9 months ago

Published at 9 months ago

Published at 10 months ago

Published at 10 months ago

Customer service sucks. One late payment in over two years and they wont waive the late fee. Spent 15 minutes on the phone just to be told that they cant draft the payment from my other account. So I would have to pay an additional $10 fee to use my debit card. Well its already late so I guess you can just wait for the check in the mail. What a joke!

Published at 10 months ago

Katie Carlson is a rock star of a loan officer. We have worked with her on two loans, and she has been great. Katies customer service is nothing short of amazing. She worked very quickly to get us approved and our loans done. Even the dealership commented on how great Katie was and what a great rate we had with Glacier Hills. Do yourself a favor and give Glacier Hills (West Bend) a call and ask for Katie Carlson. Thanks, Katie. We appreciate you!

Published at 11 months ago

Published at 11 months ago

Thank you Robyn, and Glacier Hills, for making the process of getting a used car loan easy and painless. Robyn was extremely responsive, helpful, courteous, and had everything taken care of for us in just a couple of days. Thank you!

Published at a year ago

Kelly is always so helpful and quick with any of my questions or loans. The branch also does an amazing job with making sure we have everything we need.

Published at a year ago

Worse bank ever, customer service is trash. They have Part timers who email you about important things and never get back to you in over a week. I had this bank for over 10 years and these last few year it went downhill. Their interest rates are way higher than other credit unions.

Published at a year ago

Glacier Hills has been great but specifically Katie Carlson in the loan Dept. I cant say enough good things. Helpful, professional, and very personable. Because of her they have earned my business again and again. Thank you!

Published at a year ago

Robyn was amazing to work for an auto loan! It was a seamless process that took literally a day. I was apply to apply online and close the next day via Docusign. The rate was the best I could find too! I would highly recommend Glacier Hills CU to anyone.

Published at a year ago

Robyn Erickson has been awesome, She has worked very diligently to secure my loan, thank you

Published at a year ago

I would just like to update my review here and reiterate how much I hate this stupid credit Union. Original review: Poor loan quality and information. They will lie and tell you there are no better options than what they have. Its not true, go check other places. *Edit in response I believe you may need to teach your loan officers not to flat out lie to your customers then. Try to be helpful instead of downright hurtful.

Published at a year ago

Very helpful to customers. Dealership was giving me a hard time and my loan officer talked to them and got them to cooperate better.

Published at a year ago

Had to call in to check out why my savings was over drafted. I talked with Ronnie and she was on it to Help get it resolved! Thanks Ronnie for your outstanding customer service!

Published at a year ago

Ive been with glacier hills for about 20 years I appreciate everyone from cashiers to loan offers mortgage loans Kelly in auto loans to Charmaine and crisis they have been outstanding to work with you have a great team in west bend keep up the amazing job

Published at a year ago

Friendly helpful employees.

Published at a year ago

Published at a year ago

Excellent Customer service! Applied for a used car loan and the process was simple and Kelly made this very easy!

Published at a year ago

I cant believe how well Chris is working with us. No other Bank would do this for us. Any business or buying a house asked for chris

Published at a year ago

Fantastic service throughout every interaction! Glacier Hills Credit Union is my go-to for all of my banking needs, and it is because of their rockstar customer service. Special shoutout to Kelly M, whos helped me effortlessly navigate through several loans, answer heaps of questions, and make the loan process enjoyable. Couldnt be happier!

Published at a year ago

My experience with Glacier Hills, specifically Kelly Masnica was great. She is very kind, willing to help and knowledgeable! Made me feel like a valued member during the whole process of an auto loan. Will be returning:)

Published at a year ago

Kelly has been fantastic! She is amazing and knows her stuff!

Published at a year ago

Published at a year ago

I love the people at this branch as I have accounts and have in the past gotten a few loans through them. Love their interest rates and the way they are very helpful, knowledgeable, and friendly. I am now again considering a loan and will definitely go through them as my experience has always been very positive with them.

Published at a year ago

Wouldn t recommend, very unprofessional. Multiple bad experiences at this credit union.

Published at a year ago

We had a awesome experience with Isabella Smith, she was very knowledgeable and helped us out, she was very patient with us.

Published at a year ago

Sarah, did and amazing job of following up with a question about a loan product I bought seven years ago.

Published at a year ago

The West Bend teller staff is so friendly! They always have a smile on their face!

Published at a year ago

Kelly Masnica is always super helpful. Shes helped me with multiple situations dealing with car loans & its always in best interest. Shes fast, helpful, and caring. Thank you Kelly! I appreciate you!

Published at a year ago

Poor Customer Service. Long time member 20+ years. I was in the market to buy my first home so my first choice was my local credit union. I called and got a pre-approval letter right away. Great! The follow week, after I got an accepted offer, I reached out to Glacier Hills to continue the process. I called 3 days in a row and left 2 voicemails. It took 3 business days + 1 weekend before I got a call back. When I did speak with someone I was met with very poor customer service. I explained my situation and my needs and they replied: we don t do that . I rephrased my inquiry and was bluntly told: we can t help you . The loan rep then said BYE and hung up! The entire phone call was less than 1 minute. Never once apologized for the 3 day delay in returning my call, never offered or tried to accommodate in any other way and never once said thank you for calling or choosing Glacier Hills Credit Union. I m not sure it was their intent but this made me feel very bad. Any customer service interaction ultimately comes down to how you make your customers feel; regardless if you can offer them your service or not or accommodate their request or not. I won t call this person out by name because sadly I feel this is a reflection of the company culture as a whole. This is the second negative experience I ve had in the last month with two different people. I am APPALLED by the lack of professionalism I experienced. *Edit to Owners response* Thank you for your response. You addressed everything about my experience except for the poor customer service. To be a 20+ year member and then not be given 2 minutes of your time is the moral of the review. There is no excuse for being short and rude. The next day I reached out to another credit union and the person I spoke to took the time to explain that this is a special circumstance and would also not be able to provide the loan. Overall it was a pleasant, positive and informative experience and they even directed me to an Organization that may be able to fit my needs

Published at a year ago

Thank you Becky and Kelly M for helping us find the best loan option for us. Everything was handled so quickly and professionally.

Published at a year ago

Published at a year ago

Cant express how grateful I am to Keri, she is one in a million. Shes helped me a ton and I just want to say thank you for having such an incredibly caring, patient lady on staff!!

Published at a year ago

Fast friendly customer service.

Published at a year ago

Kelly Masnica helped me with getting a loan. She was amazing and super nice. I would recommend her if you need a loan she got the entire process done in a day.

Published at a year ago

Kelly was very helpful and efficient in helping me.

Published at 2 years ago

Since opening an account with Glacier Hills CU this is my experience. Attitudes when I call, mistakes made on my loan, not following through with what I ask of them, had to explain how loan amortization works to the loan officer.... lastly I sent a few customers of mine in the beginning but quickly found out that was a mistake.

Published at 2 years ago

Kelly M. represented Glacier Hills in a very positive professional manner. She was very responsive, knowledgeable, thorough, and patiently explained things.

Published at 2 years ago

5/5 stars! Definetly recommend Glacier Hills Credit Union. Kelly Masnica is AMAZING. She helped me out so much with getting my first loan. She made the process so fast, simple, and less stressful!!

Published at 2 years ago

The absolute worst financial facility in Washington County

Published at 2 years ago

Absolutely the worst bank /credit union ever started! Go ahead and find out the hard way and trust me you will find out if you continue or start to bank with them.

Published at 2 years ago

Been a member here for 30+ years, but things have been sliding faster and faster downhill since they switched online platforms and farmed out their credit cards to a different vendor a couple years ago. Im all for change, especially if it saves money, but not when service/user friendliness suffers because of it. Lately, account messages and emails go unanswered for weeks (and counting). When you connect with someone on the phone youre given misinformation. I never thought Id say this about GHCU, but there are much better options out there. Looks like its time to take the rest of my financial business elsewhere.

Published at 2 years ago

Dont even want to give them one star ,after two of workers talking to me rudely for no reason....cannot wait to pull my money out and go somewhere else,DONE with them

Published at 2 years ago

Published at 2 years ago

Glacier Hills is very accommodating and helpful. Robyn was very kind and easy to work with.

Published at 2 years ago

Robyn was such an amazing help! She took the time to help me with my personal finances and walked me through the process.

Published at 2 years ago

Spent forever on hold on one # on the card I was told to call when I went to the bank. Called the 2nd # and was told that number wouldnt help. They gave me another # which just took me back to the bank who again told me to call the card #. Called again and got a through asap. Everything went well after that

Published at 2 years ago

Robyn was wonderful to work with! Professional and very helpful!!

Published at 2 years ago

Thank you to Kelly Masnica for 1st calming my worries. Kelly was kind,patient and understanding! All too often we get caught up in just getting through the job that needs to be done and not taking into consideration you are speaking to a human with concerns and stresses. While speaking with Kelly today I definitely felt like she understood my situation and I felt heard and understood. Kelly regained my faith and pride in being a Glacier Hills customer. When i need a loan I will call her directly. Kelly thank you so much for your help you are one amazing person!!!

Published at 2 years ago

Kora was incredible, professional, respectful and flexible I had a rather large check from a settlement, and first stopped at Landshark thankfully they showed there true colors by being rigid, not catering to my needs at all I consider it a blessing they showed me up front how my experience would be Anyone else looking to get off the Landshark ship, should go to Glacial Hills and see Kora You will be treated the way you deserve to be Thanks again Kora

Published at 2 years ago

Published at 2 years ago

I love my truck! Robyn was awesome, she helped me buy my truck from a person out of state. Thank you, Robyn.

Published at 2 years ago

Published at 2 years ago

Nicest people you can talk to.

Published at 2 years ago

Kelly was very helpful and knowledgeable!!

Published at 2 years ago

Very friendly and incredibly helpful people!

Published at 2 years ago

If you are looking for any loan. I recommend kelly. Thanks again Kelly

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I have been dealing with Elizabeth. She very knowledgeable and helpful Answered all my questions.

Published at 2 years ago

I have been working with Kelly at GHCU for years. Always a great experience every time.

Published at 2 years ago

Getting a loan is easy and the rates are great. Everyday banking is not the same. I had to stop payment on one check for the first time in several years of being a customer and they refused to waive the 30$ fee. Tried to patronize a local business for the hopes of local treatment. Their phone app is useless. Consumers are hurting these days, banks are not.

Published at 2 years ago

Published at 2 years ago

I had some questions about getting a loan and the knowledge I gained after speaking with Kelly Masnica was more than I could ever hope for. She made sure I understood everything that we discussed and gave me extra tips for future success. If you are looking for any information regarding loans or credit, call Kelly! You will not be disappointed.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I recently applied for another loan from glacier hills and was once again treated like a valued customer. Kelly Masnica is just plain awesome at what she does and I would recommend her to anyone looking for a loan. Will definitely call her again for any future purchases

Published at 2 years ago

Published at 2 years ago

I was looking into a newer vehicle and I found one, that same day I notified my bank the next day I picked up my vehicle thats how quickly and efficiently they help. Elizabeth (loan officer), was very enthusiastic about getting the vehicle for me as quickly as possible. If people take the effort and help them to have them help you no matter what the situation is there always there. And I think them for that and appreciate them for that as well.

Published at 2 years ago

We needed some urgent help with a lending matter and Elizabeth with West Bend Glacier Hills Credit Union came to our rescue! The responsiveness and personal touch was unmatched and we are very grateful!

Published at 2 years ago

Published at 2 years ago

Published at 3 years ago

I have had 2 excellent experiences with Kelly Masnica at GHCU with a car loan. She was always very helpful, quick to respond to questions, and very pleasant to work with. I highly recommend working with Kelly!

Published at 3 years ago

Worked with Elizabeth for an Auto Loan. Completed everything over the phone and email. Elizabeth is very detailed, responsive, knowledgeable, and friendly. Excellent customer service and very competitive products. Overall a great experience. Absolutely recommended.

Published at 3 years ago

Published at 3 years ago

Denise Hensley did a wonderful job helping my son with his first car loan. She was very knowledgeable and understanding and was able to work within our timeframe. Definitely recommend Glacier Hills Credit Union!!!

Published at 3 years ago

Always willing to help with what you need right away. I recommend glacier hills to anyone looking for a new bank

Published at 3 years ago

They refuse to provide their cash withdraw policy to their members. Im in contact with department of financial institutions. Im abiding by their policy but Allison still is argumentative and refusing to abide by their policy and trys to change it verbally but wont provide any proof what she says is what it is. And then tries to intimidate by pretending to call the police, then once i prove that she has to abide, she does. But then she calls the police to make a false report of a disturbance. And then tells the police that they are closing all my accounts. I have checks out waiting to be cashed. Whats to come of those? I was trying to slowly close my accounts due to this reason, but she refused to understand what I was saying and instead just argued. No solutions. No standing up for the customer. She did alot of comparing to Westbury. Sorry I thought I was at glacier hills..... No disturbance was made, I walked in, requested my money according to their policy, and SHE created the disturbance. I have it all on video for anybody who wants to see it. I recommend nobody use this institution. They also sell your mortgage and dont tell you UNTIL you jump through all the hoops and are signing the papers oh by the way, youll be paying this company in Minnesota Shady Shady Shady. They also charge you for inactivity on savings accounts. Oh Im sorry I thought a savings account was for.......savings...? Whole fiasco could have been avoided. But Allison chose to escalate the situation. Word of mouth is huge and ill be spreading the video and my story. *reply to their reply- no, we could have simply parted ways. But Allison has broken state statutes.(which state statute states that whomever doesnt abide by policy must be terminated) I simply told her why I was leaving- your ridiculous password policy and the response I received.- then to sit there and argue with me and try to cause a disturbance, and to try to intimidate me out of truth with threats of police action is far from manager material. Basic customer service- L.A.U.G.H- Listen, Acknowledge,Understand,Give Solutions, Happy- everyone leaves happy. None of that happened. All this could have been avoided if you guys understood the rules/law. Insurance states that YOU GUYS, meaning internally, must change your passwords within certain intervals. And that makes sense. But Nothing requiring every single customer to. You are aware that literally everybody uses fiserv right? This information is easily attainable.

Published at 3 years ago

Published at 3 years ago

Awesome service always handled us very professionally throughout the years have recommend them to our family and friends.

Published at 3 years ago

Our loan officer, Robyn Erickson was fantastic! I would highly recommend her to anyone looking for a loan of any kind. Also they had great rates.

Published at 3 years ago

If I could give 0 stars I would, poor business practices and they don t care to keep their customers. I ve got two other banks I don t have to argue with about simple tasks.

Published at 3 years ago

I paid off my auto loan in April, called to stop the ach that I set up through them, they said they did not have the paperwork that I set that up through them. Said even if I paid off my loan they would see that and not pull money. Working at a bank myself I know this to be true, but not for them they have pulled money the last 2 months and have not released the lien on my title so i cant even sell my car. I am so sick of this bank and lack of technology i cant wait to move my accounts

Published at 3 years ago

Kelly Masnica was very professional and quick to help me out. I would refer her to any of my Friends or Family that was looking for help with any kind of loan from GHC. Sandra Gerhardt

Published at 3 years ago

I reccommend Glacier Hills to anyone looking to finance a boat. Robyn was very accommodating and patient. She made the difficult process of financing a boat from a private seller 3 states away seem easy! Everyone there was very friendly and helpful.

Published at 3 years ago

Published at 3 years ago

Kelly was amazing to work with on our recent boat loan. I applied online over the weekend and Kelly called first thing Monday morning with the acceptance it was that easy. We finalized all the other steps over the next couple days - Kelly was on top of every step making the process so easy. And on top of it her customer service was above and beyond my expectations. Thanks Glacier Hills & Kelly keep up the great work.

Published at 3 years ago

Published at 3 years ago

Very helpful extremely quick response and low interest rates. Thank you Kelly Stacy

Published at 3 years ago

Customer service is unreal. Very sad I have heard they take advantage of families whose loved ones have passed

Published at 3 years ago

I had a great experience with Robyn, getting my auto loan processed. She was very helpful, knowledgeable, got everything done sooner than I needed and made it easier than any loan I have had in the past! Would definitely recommend getting an auto loan here! Great interest rate too. Thank u!!

Published at 3 years ago

Courtney was very helpful and got a second account opened for us with new cards very quickly. Thanks Courtney!

Published at 3 years ago

Published at 3 years ago

Kelly Masnica was awesome! She helped me tremendously with my refinance!! Thank you again.

Published at 3 years ago

Kelly M, the consumer loan officer was great with helping us get an auto loan in a very short amount of time! She always got back to us very quickly, and made this process a lot less stressful !! Highly recommend working with her for your loans!!

Published at 3 years ago

Kelly and Robin provided extraordinary customer service with my auto financing through Glacier Hills from start to finish!! They have won my future business!

Published at 3 years ago

I applied for an auto loan through this credit union and I had such a great experience with my loan specialist that I decided to open up a checking, savings, and credit card through this company.They have great interest rates. Worst mistake ever! I havent been able to access my online banking for about a week now. There excuse is their system is down due to the weather and to keep trying. Well its not working STILL and it is now 20 degrees outside and no snow. This is very inconvenient and by far ridiculous. I think I will be closing my accounts and staying with Kohler Credit Union.

Published at 3 years ago

Too many website or information glitches. I get having system updates and such but when one thing goes wrong the whole bank system fails truly doesn t make sense. Also having to call to check balances and being hung up on multiple times really isn t going to keep me around

Published at 3 years ago

I worked with Kelly for a vehicle loan and it was the most amazing experience ever. She processed my loan in record time and treated me with 5 star service. I have never had such a easy loan process that I experienced with Kelly. I may just transfer all my accounts over in the near future! Thanks Kelly YOU ROCK!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

People who work here are nice, nothing against them. The bank system/app on the other hand is horrible and not user friendly. If youre considering joining this bank, Id suggest looking at the reviews on the app first. A majority of them are 1-2 stars with people commenting on similar problems that arent being fixed.

Published at 3 years ago

Horrible bank. I dealt with the convenient tech change over right before the 1st of the month and the 4th of July, several we could not validate your information errors. I was told to call them and was put on hold and then hung up numerous times. How the heck am I suppose to keep track of my finances?! I am done. Never had I had such a bad experience with a bank.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

After the system change over, the quality of the customer service has diminished greatly.

Published at 4 years ago

Kelly made it easy and an amazing experience to get a loan. She made me feel like she wanted the best I could get when searching for a vehicle! Super easy and outgoing to talk to you. Thank you for your help and I am so happy with my vehicle!

Published at 4 years ago

Published at 4 years ago

I cannot share enough about the GREAT service I got from start to finish. From how easy it was to apply online to my interactions with Kelly to close the loan. Then I made an address mistake and Gabrielle and Sam took it upon themselves to reship my plates and registration to me. Not only that, but have kept me updated along the way. I will always continue to use Glacier Hills because of their customer service!!!

Published at 4 years ago

10 days into so-called update,not able to talk to a real person. Cant check all my balances.Hours of wasted time on phone, constantly getting disconnected.33 year member might not make 34. Up date 8/24/20 what used to take 4 minutes now takes 12 great job on screwing up a good system.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

This bank is going down hill. Always updating there app but never a upgrade always making it worse instead of better. There customer service isn t good Either. If you are looking for a new bank look elsewhere save yourself the headache.

Published at 4 years ago

Was an alright place before they updated everything, more of a downgrade than anything

Published at 4 years ago

Published at 4 years ago

Until they started this transition we loved this CU! Have had accounts here for at least 10 years. Now, we cannot get into an estate account to move some money and from our personal account now know that they are going to charge an overdraft fee. We are summit members and in the past money is just moved to checking from savings to cover. If we were informed of this somewhere I am not aware of it. Have been calling there for 3 days and getting nowhere. Yesterday we went to the drive up and supposedly got the info needed to get into the estate account. Nope! Didnt work. So calling this morning and I am first in line! WOW! may finally get in. On hold listening to the music, ads, and I am still first in line. After 10 minutes get told mailbox is full and disconnected! Called back and then am 7th in line. This transition was definitely not well planned. Am now able to get into both accounts. We used to be able to EASILY move money from checking or savings into our credit card account to pay the bill. I have now paid, or so I thought, 2 charges. One was on Saturday so think = THINK - that may show up as paid on Monday. The other one was from Thursday and does not show as paid. Now I dont know if I should try to pay those charges again, or wait and see what happens, or try to get through to them again tomorrow. Seriously if you are considering opening as account here, wait at least a month until they have the bugs worked out of their new, better, and for our benefit system. I have yet to see that at all!

Published at 4 years ago

Published at 4 years ago

I opened an account 2 weeks ago and still havent received a call about my debit card or received one in the mail. I also have not been able to get through calling them. Also I cannot sign up for the online banking! And lastly they did 2 hard inquiries on my credit without permission after the first and still denied an auto loan with a decent score! I am regretting opening accounts here. Just waited on the phone from caller 13 down to 1 then it rang and went to the 2nd in line then it rang and said vm are full goodbye. That was an hour of waisted time listening to terrible music. I want my DAMN debit card or Im coming to close my newly opened accounts already. 7/13/20 430pm

Published at 4 years ago

First time experience with this bank and unimpressed. Very unprofessional with lack of functioning technology. Education provided to staff within the organization is inconsistent with zero follow through on promises. Multiple mistakes made; this is frightening during these challenging financial times, especially from a bank!!!! Steer clear and look else-ware if shopping around for a bank. Half the time phones dont even connect and voicemail boxes are full. Dont let their local, family friendly advertising fool you. STAY AWAY!!!!

Published at 4 years ago

Not very happy with there so called smooth transition. They hang up on you . I can t see what my paycheck is going to be ahead of time and I can t transfer to another member account (ask) my children s account like I use to what bs. I know a lot of people are switching because of this . Sorry but your about to lose a lot of customers.

Published at 4 years ago

Edit:Very happy with the customer response of GHCU they truly do care about their customers and getting them where they need to be!

Published at 4 years ago

Published at 4 years ago

Always helpful and friendly and willing to go the extra mile!

Published at 4 years ago

Published at 5 years ago

The loan department is amazing! Highly responsive and friendly. I ve been banking with them for years and I honestly don t see myself going to any other bank. Almost anything is negotiable with this bank and you always have someone who can answer your question. 10/10 would recommend if you re looking for a new bank in the area!

Published at 5 years ago

I have banked here since it was in the West Bend Co. I have never banked anywhere else and have never had an issue with anything. I dont live in West Bend and still bank there. My car loan is through them and they are fantastic to work with. I would highly recommend them. Granted, I do not go there ever so I can not speak for the tellers. But anyone I ever have dealt with has been nothing but nice. I used to call weekly to get my balance and see if something was deposited and they knew me by name!

Published at 5 years ago

One week in the. Area. Two visits to the credit union and I am looking for a new credit union. My initial visit went well. However, some of the charges surprised me. Calling too often seems to be a problem. They charge for that. I went in to get help with setting up bill pay. Wow. The teller was very polite but couldnt help me so she asked her supervisor. She was very rude and disrespectfully. Facial expressions and body language showed how irritated she was because I bothered her . I banked with Summited Credit Union for ten years and cant rate them high enough.

Published at 5 years ago

Banked here for 10 years. Clearly they have a target market of giving loans to people who can t afford them. I cash $15,000 - $40,000 a MONTH and they want zero participation in personal growth/business growth. Absolutely disappointed. I asked for $10,000 to build credit and got denied. Then got smirked off by not only the loan lady, but her boss as well. Bank is great if no1 else will fund you. They will jump to the front of the line to take advantage of a high interest rate loan. But...... If you have money and want a bank that appreciates it, use a local state bank. Funding this bank for zero in return is what you will get. I am currently in the process of cancelling all person / business accounts.

Published at 5 years ago

Published at 5 years ago

I went to take My money out today and they told me they need a weeks notice because it is over $1000. What a joke. Dont use this bank if you like any kind of control over your money.

Published at 6 years ago

Glacier Hills is fantastic! The loan department is great to work with and very responsive! Would highly recommend!

Published at 6 years ago

Very rude and short. I called for information and she talked down to me almost expecting me to know their process. Just was looking for information. I will gladly bank elsewhere.

Published at 6 years ago

Published at 6 years ago

I have been with this credit union for years. No issues, nice folks.

Published at 6 years ago

Published at 6 years ago

I would give them 0 stars if Google would let me. I am not a member, but new the area and would have had no problem opening an account. I stopped in the West Bend location by Mejers where I was told by their front desk person that they do not make appointments for their loan officers, she told me I could wait and she could call up stairs and I could apply for the loan in the lobby (this such a breach of my privacy to have to give out my social security number in a busy lobby to apply for a loan). I was then told that I could apply on line, which is what I did. I said that I would be fine to be contacted by email, no one bothered to call me or to email me. I ended up having to call and got transferred around in their automated system where I was told over and over again that I was the first caller in the queue only to be transferred to another automated system. I finally got a hold of someone, and she told me that when you apply online that your application can get lost and they have to manually search for it. Really? Lost? Yet they are pulling your credit immediately but your application gets lost! She finally found my application which was assigned to loan officer Jessica, who never bothered to follow up with me. Needless to say, Im not interested in doing business with you as it seems you have a long way to go to be customer orientated. I passed on their loan offer after I was hung up on by the receptionist who gave me the status update. I still have not heard a word from Jessica.

Published at 6 years ago

Awesome credit union! I feel like I am more than a number here.

Published at 6 years ago

Great credit union to do business with.

Published at 7 years ago

Very helpful

Published at 7 years ago

One of the worst Credit Unions Ive been to.

Published at 7 years ago

Tellers are sometimes rude as all hell. They also apparently have no idea what theyre doing either. Beware, if you go here, one person will tell you one thing, then later another person will tell you, we dont do that here. Skip the frustration, go to a real bank/credit union.

Published at 7 years ago

Everyone that works there is always friendly, especially the drive-thru attendant Marvin!

Published at 8 years ago

Published at 8 years ago

On my second auto loan, and first mortgage with G.H.

Published at 8 years ago

Published at 8 years ago

They r closed on columbus day n he truly didnt even discovor america aomebidy else did first

Published at 9 years ago

I have been banking with Glacier Hills for several years, both for my personal accounts and for my business and I couldnt be happier. I really feel welcome when I go there. The staff all know me by name and some have even become my customers. I was a little hesitant switching from a bank to a credit union, but they made the transition as smooth as can be, and I know they want me as a member, and dont just want my money.

Published at 9 years ago

Had a check cashed from a side job I have, from someone I went to high school with. The teller then asked co wokers of they all make a small wadge like me (this was just a check no stub. So no hourly rate is displayed. The check was compensating the 4 hours of work I did) I then reported this to the manager or hr. Dont remember. And they have done nothing that I known of. Now I refuse to walk into the building afraid of more of my personal information becming public .

Published at 9 years ago

My first 2 auto loan experiences were great, everything went very smoothly-got the paperwork done quickly got the check to the seller in a timely manner-things were good. So I didnt hesitate to get my latest auto loan through them, I have been handed off to 2 different loan specialists-being told that the previous ones were too busy. Once I was situated with a loan officer I could never get a hold of him. I called repeatedly and left messages and emails for about 2 weeks before I was finally able to sign the papers. I was then told that I would receive a phone call or email letting me know when the check was ready so I could get my vehicle. 1 week and 4 phone calls from me later and I finally went in to the branch and was told that the check had been waiting for me. All I have to say about this experience is thank goodness my vehicle situation wasnt critical. I cant say that I will ever use their services again.

Published at 9 years ago

The credit union has great loan rates and the process for obtaining financing wasnt a hassle. The loan officer was great and was trying to get me to move my accounts to the credit union. Upon making my very first payment one evening I was approached by not one but two rude tellers at the facility. The tone and customer service was horrible that I will only be doing my auto loans through the credit union.

Published at 10 years ago