Fibre Federal Credit Union

Paula Livingstone was an absolute pleasure to work with. She addressed all of my questions in a professional and caring manner. Paula had to do some research on my account that went back 10 plus years. We even got disconnected and she called me back within 15 minutes and had all of my issues resolved. Paula helped me set up my online account and walked me through the navigation of it all. Paula is an amazing asset to Fibre Federal Credit Union and is a stellar example of what customer service is all about.
Sincerely.,
Christie Schaffer

Published at a week ago

Paula was so helpful to me over the phone today. She gave me great advice and encouraged me to work toward my goal of reducing my credit card debt. I've banked with Fibre since I was old enough to have an account and will continue to as theyve always been good to me.

Published at 3 weeks ago

Lissette was amazing at helping me with
My check order. It’s been a hot minute since I have had to order them and her member service with explaining things to me was phenomenal! Thank you so much Lissette!

Published at a week ago

Ashley Bottassi helped me when I was at the main branch location and I was so impressed with her knowledge and smooth transaction- she answered all of my questions I had in regards to an old account transfer and helped me to assure the situation wouldn’t happen again and since all has been fixed after her help. I was so impressed with the interaction and appreciate her punctuality!

Published at a month ago

I would like to start off by saying that I really appreciate all the ways available to communicate with tellers; they have an online chat, call, videocall, and online assistant to help with basic things. Whenever I interact with the tellers they are kind and intelligent. I have always been able to fix the issues I come across with this bank!

Published at a month ago

Terrible customer service!! Dealing with a health crisis and they are continually restricting my account. I have called to inform them I am in different area for treatment and my daughter is assisting me with things! She has called many times on my behalf also! They have blocked my card multiple times. And now upper mgmt is restricting my whole acct. and holding my money from me!! I am in a injury rehab facility and cannot access my money despite hours of calls! they refuse to call the facility to verify I am in fact a patient here in this area! Just keeping my money! Unacceptable!

Published at a month ago

I can’t say enough great things about my loan experience at Fibre Federal Credit Union with loan officer Kim Blower. Kim went above and beyond to help me with my loan request. It makes such a difference to have someone on the other end of the phone to assist you in such a kind, caring and professional manner. Kim, thank you so much! You are a great asset to the Fiber Federal Credit Union staff!

Published at 3 months ago

As always, working with Fibre Federal Credit Union was an exemplary customer service experience. John was patient and professional while dealing with my concern. The knowledge he draws from experience allowed him to identify, resolve & assure me in a matter of minutes that my account was secure and safe. I will always recommend FFCU with pleasure. You are all simply put, the best!

Published at 2 months ago

Very helpful and prompt. Thank you.

Published at 7 hours ago

Called to recover my account and was helped by the wonderful Paula. She quickly and kindly helped me recover it and offered helpful information. She also went on to help me set up a few new accounts once she learned what I wanted from my banking experience. I am so happy with this call and I feel much better about how I am banking now.

Published at a day ago

Published at a day ago

Published at a day ago

Published at a day ago

Published at a day ago

Megan was so quick to help. She solved my problem quickly which relieved a lot of stress for me! Thank you Megan! 5 Stars!

Published at 3 days ago

Kim is amazing, kind, and is willing to listen! I had a fantastic experience!

Published at 3 days ago

Fibre federal. Great bank great people! Raquel totally made my day. Thank you for having such wonderful service !!

Published at 3 days ago

Polite, friendly, quick. Everyone deserves A Jackie. Thank you!!

Published at 3 days ago

Published at 4 days ago

It was great being able to still get my money when the wife took my card but able to access my account

Published at 4 days ago

Fibre Federal is great to work with. Jackie made it a quick process and I enjoy their straight forward-functioning app. Highly recommended!

Published at 5 days ago

Published at a week ago

I had a problem with my card and it was handled very professionally. Took just a few minutes to resolve my problem. Good job.

Published at a week ago

Lissette was amazing at helping me with My check order. It s been a hot minute since I have had to order them and her member service with explaining things to me was phenomenal! Thank you so much Lissette!

Published at a week ago

Was very kind

Published at a week ago

Greeted with a smile and was very efficient

Published at a week ago

Published at a week ago

Paula Livingstone was an absolute pleasure to work with. She addressed all of my questions in a professional and caring manner. Paula had to do some research on my account that went back 10 plus years. We even got disconnected and she called me back within 15 minutes and had all of my issues resolved. Paula helped me set up my online account and walked me through the navigation of it all. Paula is an amazing asset to Fibre Federal Credit Union and is a stellar example of what customer service is all about. Sincerely., Christie Schaffer

Published at a week ago

Published at a week ago

Missy S was great! She helped explain a question I had in full detail. She went above and beyond what I asked.

Published at a week ago

No Saturdays, for people that work Monday through Friday. Closing my account, not worth keeping after 10yrs now.

Published at 2 weeks ago

Kim gave me the best help I have ever received with any problem regarding banking, I recommend them to everyone forever and always

Published at 2 weeks ago

Jackie Z did a wonderful job helping me today. Her member service was top notch!

Published at 2 weeks ago

Theyve always been a no hassle pleasure to deal with. Theyll be getting all of my banking business.

Published at 2 weeks ago

Jessica is fun to work with, she really knows her stuff.

Published at 2 weeks ago

Jackie was very helpful and polite helping to correct a transfer mistake i had made on my accounts thru Fibre text option. Smooth and fast

Published at 2 weeks ago

Extremely helpful, explained things well very friendly

Published at 2 weeks ago

Published at 2 weeks ago

Bianca was truly exceptional in resolving my concerns. I had encountered significant frustration due to a challenging experience with the phone system, which led me to approach the situation with a negative attitude. I required a straightforward increase in funds and approval, but the process became unnecessarily complicated, involving multiple transfers and prolonged wait times. Fortunately, I had the opportunity to speak with a local representative named Jaden, who handled my frustration with professionalism and understanding. She suggested that I visit a branch in person, which proved to be the most effective solution. At the branch, I was fortunate to meet Bianca, who went above and beyond to assist me. She demonstrated remarkable composure in addressing my concerns and promptly resolved the issues within fifteen minutes, in contrast to the hour I had spent on the phone. Based on this experience, I strongly recommend visiting a branch in person for assistance rather than relying on the phone system, which can be inefficient and frustrating. I sincerely hope that Bianca and Jaden continue to provide their exceptional service with their cheerful dispositions. Their contributions are highly valued and appreciated.

Published at 3 weeks ago

Paula was so helpful to me over the phone today. She gave me great advice and encouraged me to work toward my goal of reducing my credit card debt. Ive banked with Fibre since I was old enough to have an account and will continue to as theyve always been good to me.

Published at 3 weeks ago

Published at 3 weeks ago

Brayden was a huge help! Had answers for all my questions and brought my attention to a few things I didnt realize I needed to fix, I really appreciated how thorough the service was.

Published at 3 weeks ago

Amazing working with Paula over the phone!

Published at 3 weeks ago

Published at 3 weeks ago

Published at 3 weeks ago

Published at 3 weeks ago

Tellers are always vary friendly and polite.

Published at 3 weeks ago

I needed a wire transfer which is something I rarely do, and I was treated very kindly and with excellent service.

Published at 3 weeks ago

So appreciated Johns help.

Published at 4 weeks ago

Very helpful. She went above and beyond helping me with my issues. She was kind , courteous and friendly.

Published at 4 weeks ago

Super friendly super fast and totally solved my issue. Which sad to say was self induced. Thanks so much for everything.

Published at 4 weeks ago

Thank you, John. you resolved my issues finding year end statements and successfully helped me re-set pw for on-line acct/s. I learned how to access e-stmts. Your voice is easy to understand and your patience is endless. Thanks again. Jonell Kenagy

Published at 4 weeks ago

Fast and ez

Published at 4 weeks ago

Ashley Bottassi helped me when I was at the main branch location and I was so impressed with her knowledge and smooth transaction- she answered all of my questions I had in regards to an old account transfer and helped me to assure the situation wouldn t happen again and since all has been fixed after her help. I was so impressed with the interaction and appreciate her punctuality!

Published at a month ago

Paula was more helpful than anyone i ve ever dealt with telephonically before!! Thank you for your help

Published at a month ago

I appreciate that Fibre Federal Credit Union is open on the weekends but Im not completely sold on the new virtual teller modules. It takes away from the personal touch. I would like to have at least one real in person available

Published at a month ago

Published at a month ago

I would like to start off by saying that I really appreciate all the ways available to communicate with tellers; they have an online chat, call, videocall, and online assistant to help with basic things. Whenever I interact with the tellers they are kind and intelligent. I have always been able to fix the issues I come across with this bank!

Published at a month ago

Ive been a member since I was 12 and through the good times and bad the fibre family has helped me grow financially and been there to ensure I was able to to keep going. Whether it be the loan officers or just the tellers or even the self service I have always had great interactions and positive outcomes when talking to or working with fibre Federal.

Published at a month ago

Published at a month ago

I am so happy with how much she helped me and made it go fast since i was in a time crunch. Wonderful service!!

Published at a month ago

I have not had banking business and mine and my son s account and almost a year and Tlc fiber still handled us like it was yesterday and my person that I talk to was amazing simple, clear quick and so sweet and personable. We live in Las Vegas and I m so glad we still keep Tlc fiber because we would never change it, thank you so much for our banking experience and everything you do for us THANK YOU SO MUCH JESSICA!!!

Published at a month ago

great customer service

Published at a month ago

Terrible customer service!! Dealing with a health crisis and they are continually restricting my account. I have called to inform them I am in different area for treatment and my daughter is assisting me with things! She has called many times on my behalf also! They have blocked my card multiple times. And now upper mgmt is restricting my whole acct. and holding my money from me!! I am in a injury rehab facility and cannot access my money despite hours of calls! they refuse to call the facility to verify I am in fact a patient here in this area! Just keeping my money! Unacceptable!

Published at a month ago

Seriously, Fibre is the best credit union in the world. Don t just take my word for it, give them a try and I guarantee you won t be disappointed. Thank you Fibre, for everything.

Published at 2 months ago

As always, working with Fibre Federal Credit Union was an exemplary customer service experience. John was patient and professional while dealing with my concern. The knowledge he draws from experience allowed him to identify, resolve & assure me in a matter of minutes that my account was secure and safe. I will always recommend FFCU with pleasure. You are all simply put, the best!

Published at 2 months ago

Ashley was so sweet and patient with me. I had a couple different transactions and needed help navigating them. She went above and beyond in helping me figure things out. Thank you Ashley, for all your help!!

Published at 2 months ago

Grace was great

Published at 2 months ago

Excellent Terri resolved my requests quickly, efficiently, professionally, and she has wonderful customer service skills. As usual Fibre takes good care of its members!!!

Published at 2 months ago

Had a problem activating my new debit card. Went to the main branch in Longview and was helped by Brayden who was very polite and new exactly how to help me, I am so thankful for his knowledge of the problem. Thank you Brayden.

Published at 2 months ago

Great experience. The assistant was helpful, understanding and patient with me. She even waited to assure my problem was solved on next sign in.

Published at 2 months ago

Paula your special service is what customer service is all about.thanks for your attention to detail.very good job .if more people could follow the job a s you do less anger in the world.thanks again.listen is your special happy day to you your art..

Published at 2 months ago

Published at 2 months ago

McKenna was very helpful and pleasant.

Published at 2 months ago

The WORST Credit Union. Robin Carnes CEO of the branch very rude and very unprofessional. After my Dad and mom banked with this credit union for 40 years. Threatened me and lied to me, calls me 5 days after my mom passed away and said, Youre going to jail, we have you on video taking out money from the ATM from a visa credit card my mother had. It was a scare tactic to have me pay off my mothers visa balance. I had paid the 2 months prior keeping all my mothers accounts current. The next day I called Robin with my Aunt on the other line, and asked her if she actually called the cops on me and she says, No. She threatened me and lied to me. Taking the money out per my mothers permission. I had been power of attorney and handled her financially business for 2 Mos prior. Making sure the bills were still paid. Robin then froze my mothers account making the estate and grieving process SO MUCH HARDER us 4 children. We sat on a 23,000.00 for almost 2 months, unable to use my mothers account to process payments. We had to use our own income to keep the mortgage and her loans current. THIS IS THE MOST UNPROFESSIONAL PERSON ROBIN CARNES I HAVE EVER DELT WITH. 40 YEARS my parents banked at this credit union. My dad was a Longshoreman for 40 years. They had a lot of money run through this credit union. Robin Carnes was very rude to me, infact her only remorseful statement she made to us regarding my mother passing, was, You should be sitting pretty good when the house sells. Absolutely DISGUSTING BUSINESS!!

Published at 2 months ago

Megan was wonderful and so patient with me. She took time to understand everything I needed to know. She was very patient with me as I dont always understand all the stuff about banking. I would love to meet her in person sometime soon.

Published at 3 months ago

Outstanding, listen to my needs, I.did not have wants. Everything was extremely important for my well-being and further independence. I enjoy doing business with Fibre Federal Credit Union.

Published at 3 months ago

Excellent customer service!!

Published at 3 months ago

Having financial problems Krista went above and beyond to help find soultions. Fibre is the best thank you so much

Published at 3 months ago

I can t say enough great things about my loan experience at Fibre Federal Credit Union with loan officer Kim Blower. Kim went above and beyond to help me with my loan request. It makes such a difference to have someone on the other end of the phone to assist you in such a kind, caring and professional manner. Kim, thank you so much! You are a great asset to the Fiber Federal Credit Union staff!

Published at 3 months ago

If I were you I would avoid putting my money in this bank after the way they handled my girls loan. Since they loan their customers money out and make their money on the interest I would expect better buisness practice. Here is why: My girlfriend fell behind on her car loan, which i am not maling excuses for, however, they repoed the car. A week later my girl contacted them to get her car back to pay and be caught up which was $1200. They then demanded the paymentnin full plus tow fees. Otherwise they are going to auction the car...months go bye, she calls and offers to pay the $3500 owed in full now since they had not auctioned it off yet. They told her she would habe to buybit at auction now if she wanted it back. But the car was at a private auction of which we could not attend. 4 months later she gets a letterbin the mail that they finally auctioned off the car for $750 and she owes the rest of what was owed on the car. This seams like terrible practice if they do this to other people as well because nownif people dont pay back that remaining money, they just in essence blew thousands of dollars of money that originally was their customers who keep their money in there bank. Needless to say, she is filing bankruptcy and was going to at least pay this 1 debt to have a car. Now...they will not get a plug nickel. Congrats Fibre Federal!

Published at 3 months ago

Paula helped me with everything I needed. She also noticed somethings that needed to be updated that I was unaware of. Friendly and efficient!

Published at 3 months ago

Wonderful customer service!

Published at 3 months ago

Paula was kind and courteous. She kept me on the line until all my issues were resolved and also gave me a few extra tips and tricks for traveling and checking balances.

Published at 3 months ago

Been trying to do a 20.00 withdrawal in the drive through. So far I have been waiting for 40 minutes.

Published at 3 months ago

Andrea has been absolutely amazing, She has literally saved us so much stress during a hard time. We cant thank her enough. She has been a breath of fresh air, the light at the end of the tunnel and just a joy to work with. She deserves all the raises and all the kudos!!!!

Published at 3 months ago

Published at 3 months ago

Friendly, prompt and knowledgeable. Thank you!

Published at 4 months ago

Jackie was very helpful and resolved my issue quickly

Published at 4 months ago

Jackie was very helpful and answered all my questions very quickly.

Published at 4 months ago

Out of all the banks I have used this is my favorite to work with.

Published at 4 months ago

Had a great experience honestly probably won t be leaving fiber because of my anxiety and their chat text option

Published at 4 months ago

John is a fantastic customer representative for my bank. I forgot my password. He helped me to be able to login to my account. He is very knowledgable, patient, personable, and knows what he is doing. I told him if I was asked to rate his services from 1 to 10 I would give him a 15. Thank you for having John as a customer service representative he helps a person relax. Noel

Published at 4 months ago

Had an excellent experience getting my account setup.

Published at 4 months ago

I have been a FFCU member since 2014. Every assistance I have needed has been handled with professional and personal care. My name, who I am, my individual situation, is important to each person with whom I have spoken. Difficult decisions are made easier with efficient and caring people. Thank you!

Published at 4 months ago

Phoebe was very nice, professional and helpful.

Published at 4 months ago

Published at 4 months ago

I have never had any issues with them and I have been a member for roughly 25

Published at 4 months ago

Published at 4 months ago

Paula is an exceptional tech banking expert who efficiently resolved all my account technology errors with a touch of professionalism and expertise. She guided me through the process with ease, ensuring that I was connected seamlessly. If youre in need of a reliable and skilled tech wizard, Paula is the one to call!

Published at 4 months ago

Paula is GREAT! Gave me all the time and attention I needed to fix an issue.

Published at 4 months ago

Paula was fantastic help!

Published at 4 months ago

Published at 4 months ago

The tellers that work the virtual reality at main and 32nd ave branch of Fibre rock! They re pleasant, thrifty and secure.

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Jackie helped me today with online banking. She was effcient, accurate, and friendly as she helped me accomplish my banking activity. Much thanks to her.

Published at 4 months ago

Elisabeth was great! Give that girl a raise for putting up with me!

Published at 4 months ago

Super duper good person. Patient:) I appreciate that!

Published at 4 months ago

I was locked out of my Fibre iPhone app and was unable to get into it after two attempts to reset my password. Phoebe in the drive-through offered excellent customer service by quickly assisting me. Professional + Patient + Pleasant = PHOEBE Pleased! Praises! Promotion! Yay Phoebe! With thanks, Cindy Lopez Werth

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

So helpful! Was a confusing transaction and John was very patient. Thank you!

Published at 4 months ago

I recently worked with Jared McNeal on a car loan and some restructuring of another. Jared was a pleasant surprise. He was friendly, courteous very good at explaining and finding the beast solutions for my individual situation. He followed up and made it a overall very pleasant experience. All to often we only get complaints about things that happen so I wanted to make sure that you know what a great experience Jared made the whole process. He is a very good asset for Fibre.

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

McKenna was helpful and kind.

Published at 4 months ago

Very efficient and quick. I was in and out!

Published at 5 months ago

Published at 5 months ago

I had a question about a withdrawal and Lilly found it and explained to me what most likely happened. She was very helpful and professional.

Published at 5 months ago

I opened a new account yesterday with Sammi Jo, didnt try online banking till the next day! One woman called and helped me, hung up, still couldnt get on so I called back, got John on the phone and he helped me get rid of all the kinks out! Now Im happy! Thank you John and the others, very pleased! Thank you FFCU

Published at 5 months ago

I called FIBRE Federal Credit Union and was able to get money transferred and the account closed with Christina s help. She was friendly and a pleasure to do business with.

Published at 5 months ago

Looks like after Covid, the whole operation just forgot what it used to be. The receptionist is rarely there. The loan end of things has been roped off. Waiting in the lobby for a banker can take 20 minutes. The drive-up tellers have all been replaced by video chat and machines. Might as well be US Bank because the service is exactly the same.

Published at 5 months ago

Paola was super helpful at assisting me with an issue with my account. Very helpful! Thanks again!

Published at 5 months ago

Quick, and easy service. We got briefly disconnected, and she picked right back up! Got my issue fixed, and even over text I could sense patience, and understanding. A++

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Phoebe was so sweet and kind and helped with my transaction.

Published at 5 months ago

Lilly @ Fibre Credit Union help me to resolve several issues with online banking & account security. I feel fortunate to be a member of Fibre and to receive such professional service.

Published at 5 months ago

Phoebe was super helpful

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Phoebe is an awesome teller, she s very helpful.

Published at 5 months ago

First time using ITM. Very simple and efficient

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Krista was awesome in helping us when facing financial hardships.

Published at 5 months ago

Published at 5 months ago

Adriana was fantastic she walked me through the whole process she is fabulous

Published at 5 months ago

Published at 5 months ago

Chat service representative was efficient, communicated clearly, and made it easy to ask whatever questions I had.

Published at 5 months ago

So helpful to have the help when my PIN number failed at the ATM. Christina was a lifesaver. She made the transaction for me and let me know how to reset my PIN number.

Published at 5 months ago

Published at 5 months ago

She was very friendly and helpful. I would recommend her again

Published at 5 months ago

Published at 5 months ago

Fibre staff were so very helpful. I messed up my checking account and she helped me with a very minor fee, that even left me with funds until the end of the month. Thank you, Gratefully yours, Ann

Published at 5 months ago

Megan helped me so much figuring out my log in information! She helped me very promptly as well!

Published at 5 months ago

Megan was a great help on the chat line, got my card working again in less than 5 minutes. Fibre has always treated me right.

Published at 5 months ago

Phoebe is the best!

Published at 5 months ago

Very professional, patient, Very pleasant to work with. Checked to see if any other assistance was needed. She gave me advice to avoid further fraud.

Published at 5 months ago

Paula Livingstone was very helpful and courteous.she is easy to understand, and makes you feel at home.she really cares about her job.

Published at 5 months ago

Paula Livingston has helped me few times and she is amazing and is very knowledgeable at her job. She has answered all of my questions and I really appreciated her! She is a great asset to your company!

Published at 5 months ago

Always great and friendly service

Published at 5 months ago

Paula was an absolute gem!

Published at 6 months ago

Julisa was extremely helpful and had a good sense of humor.

Published at 6 months ago

Paula was incredibly helpful for me today. I had an issue of a double payment and once we connected on the phone, she reached out within her office and had the issue resolved within minutes, which gave me peace of mind. She was extremely pleasant and understanding. I hope all the members of the Fibre Federal team operate this way!

Published at 6 months ago

Paula was very helpful and kind. Much appreciated for her going out of her way to help me with multiple issues

Published at 6 months ago

Paula was very helpful, knowledgable and fun.

Published at 6 months ago

Fibre Federal is nothing short of FANTASTIC! I have been with them for nearly five years. Their banking app is great, their people are even GREATER!!! I just got off the phone with a rep named Anastasia, and she calmly & methodically took care of my issue. In nearly five years of multiple person on person contact, they have never strayed from their customer service values!!! Thank you!

Published at 6 months ago

I am so thankful for Krista at Fibre. My husband and I were going through some financial hard times and Krista was there to support us the whole way through. She helped us connect with Greenpath and she made things manageable while we got back on our feet. I am so grateful to be apart of a bank that truly treats their customers like family. Thank you again to everyone who helped us through a hard time. I will forever be thankful for it and moving forward, I know I have a great community of support when it comes to financial wellness.

Published at 6 months ago

John was very helpful and patient with me. Technical issues and he was awesome. Thank you for all you assistance. He was on spot, courteous and considerate. Thank you for all your help and support.

Published at 6 months ago

Good experience, lovely person. Paula was was great!

Published at 6 months ago

I have been drowning in credit card debt due to unforeseen circumstances and high cost of living expenses. I reached out to Fibre to discuss a payment plan for my car payment and spoke with Trista. After explaining my situation Krista referred me to Greenpath to help with credit card payments. She encouraged me to call them with no pressure one way or the other and explained that they are fabulous to work with and well respected by Fibre. I decided to call and I am thrilled with the plan that they have set up for me. Not only will this save me about 400 per month I will be debt free in 56 months, which was my goal before retiring. This is an embarrassing and humbling experience to share but Krista was so understanding and normalized my situation. I thanked Krista and shared my gratitude and she was genuinely just excited as I am! Thank you Fibre !! Mostly, THANK YOU KRISTA!!!

Published at 6 months ago

Paula was super awesome and helped me so much!!

Published at 6 months ago

I would like to give a special shout out to John. He helped me on the phone with some difficult needs. I couldnt of done it with out him. Then after he helped me figure out my crazy finances. He also showed how to get rid of some unwanted thing on my mobile app. Great job John I can so relax now

Published at 6 months ago

John is very helpful

Published at 6 months ago

Elizabeth was awesome in helping me get a temporary increase on my debit card for a large purchase. She made extra sure to verify me well since I was doing something unusual via chat. She was timely, friendly, helpful, and thorough. She made sure to take care of what I needed, but I also felt like she did a great job of making sure it was actually me and my money felt secure. I love banking with Fiber and she is an All-Star team member for sure!!

Published at 6 months ago

Paula was very helpful answering all my questions. Helping me come up with ideas like refinancing my truck to make life a little easier in these hard times

Published at 6 months ago

Published at 6 months ago

Lily was very patient and friendly assisting me with selling up my account

Published at 6 months ago

Paula, was super helpful and a pleasure to speak with. Went above and beyond to get my problem sorted.

Published at 6 months ago

I spoke with Jessica and couldn t have a better agent! Helpful and understanding and patient. She gave me plenty of helpful assistance!

Published at 6 months ago

Published at 7 months ago

Anastasia assisted me with my account and was very kind, professional and helpful. She answered all my questions and provided solutions. Wonderful service!

Published at 7 months ago

Ashley at the front desk of the main branch of Fibre was awesome! We had a report of someone possibly completing a VISA application, which we did not apply or submit. Ashley stuck with us locating the person from Fibre in Newport that alerted us. Ashley contact the Fibre rep (Summer) and ironed out the issue for us. We were not the people whom submitted the application and it ended for us. Thanks Ashley.

Published at 7 months ago

Ashley B was so sweet and kind to me with my transaction. I only have a savings account at Fibre and she was letting me know all the benefits of banking with you guys it made me really want to become a full time member. She was so helpful and made me feel heard with all my questions even though there was a huge line behind me I didn t feel rushed.

Published at 7 months ago

Published at 7 months ago

Lily W was very courteous and professional. I had my issue resolved quickly and quite easily. I received some of the best customer service anywhere in recent memory.

Published at 7 months ago

Lilly an employee of Fiber Federal was great to work with she showed a true quality of workmanship not often seen. She helped me every step of the way, without her dedication I would not have been able to see my day through. Thanks

Published at 7 months ago

Paula did an amazing job helping me out with some online banking issues. I wish I could give her more than 5 stars for her customer service.

Published at 7 months ago

Paula Livingston was such a great help today during my banking needs. She exemplified courtesy, understanding, and professionalism. Thank you again Fibre for having a such an attentive employee. Thomas Grasser

Published at 7 months ago

Hands down absolutely after your money. Worst customer service. Open an account and lied to from the start about overdraft protection. Save your money use another credit union. Follow up phone call from the branch manager....... And nothing can be done about the overdraft issue, she told me I would have to pay it, I guess its kind of like self checkout at the grocery store, you have to now set up your own bank account by yourself, maybe this way lies would not start from the beginning.

Published at 8 months ago

It was very quick and easy to speak with my loan specialist and share and sign all the documents from my phone.

Published at 8 months ago

As per the usual when calling TLC and FibreFCU, they are extra helpful and ALWAYS good at calming me down when I get stressed. Todays helper was Lilly, calm, funny and willing to walk me through my options, with the app and with next-step scenarios. THANK YOU GUYS!

Published at 8 months ago

Paula has excellent customer service skills and was a joy to work with. She was helpful with my issue and followed up with a phone call and more information. TLC is fortunate to have her on their team!

Published at 8 months ago

Paula was very helpful and enjoyable to work with.

Published at 8 months ago

Paula was extremely helpful in setting up my account so that I can pay my monthly payments online

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Elisabeth was a great help. I recommend using their messaging option (:

Published at 8 months ago

Published at 8 months ago

Haylee was most amazing and helpful. She was friendly and was able to go above and beyond to assist us. Very impressed.

Published at 8 months ago

Very helpful. By far the best experience I ve had with a lender. Friendly staff, And a financial institution that actually cares about the lives of the people they re lending to.

Published at 8 months ago

Lily W. In member Services and new accounts dept.... I had concerns regarding a fraud issue....she explained in detail and was SO patient with my MANY questions. Very thorough, VERY helpful. !!!!!

Published at 8 months ago

Trevor was the one who helped me get what I needed done. He really understood my situation and went above and beyond to help me. I will forever be grateful! Thank you Trevor. Andi

Published at 8 months ago

Kim Blower,is a joy to work with, shes detail oriented, quick, accurate and fun. Im so glad I was fortunate enough to get her assistance. TLC is lucky to have her.

Published at 8 months ago

John did a great job helping me figure out what was going wrong with my loan and online banking questions! Did a great job and would highly recommend him!

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

I wish I could give more stars! Working with Fibre Federal is pure bliss. The customer service surpasses any company I have ever worked with. Every single person I have worked with have not only been kind, thoughtful, courteous and knowledgeable but they ALWAYS go that extra little bit to make sure that your needs are met. They are the only bank I have ever worked with that exceeds my expectations every single time. Best of all they find ways to raise the bar even higher than I knew it could go with EVERY SINGLE INTERACTION! I spent 20 years+ as a professional in customer service and I rarely experience what I consider to be good customer service. These guys have NEVER failed to provide AMAZING customer service. If I could sing Id write them a song just to sing their praises! My only regret is that I dont have more money for them to manage for me.. we can all learn a lesson from these guys!!

Published at 8 months ago

Published at 8 months ago

John Padilla-Linares took care of my online needs, gaining access to specific documentation, and helping navigate online. He was courteous, very helpful, and easy to work with.

Published at 9 months ago

Used the chat for help. Excellent customer service. Easy to get the help I needed

Published at 9 months ago

Published at 9 months ago

I had the pleasure speaking with Olivia this morning. She was professional, polite and easy to speak with. She was also incredibly helpful, knowledgeable, and a pleasure to speak with. She s the kind of customer service agents that keep people like me coming back for more. Thank you so much for having me have such a great experience on the phone with her.

Published at 9 months ago