Mountain America Credit Union - West Valley: 5600 West Branch

This used to be my favorite location to go to. They used to be on the ball and provide fast and excellent customer service. The last 2 times I've had to go into the branch have been the worst. Today I had to wait 40+ minutes for a card to be printed. Meanwhile, other people who waited 5 minutes, received their card. Absolutely no accountability was taken or even a simple apology for wasting my time. All I got was that their machine was having issues. That was after me having to wait and find someone to help me again. That was after that person left me waiting more time without answers. It wasn't until a 'manager' asked if I'd been helped and all of a sudden out popped the other person stating the machine issues. Sadly, the manager just moved on as well and went on to get cards for other people.

I was then told that the machine was down. I questioned why people who requested after me received theirs and received no valid explanation, just a comment that they can try again.
I am baffled that they would think it's okay to send people away without a way to access their funds. And that they completely disregard their client's time.
In the end they gave me my card. And plot twist... it doesn't work. So I did end up leaving without being able to access my money.

They left me with no time to make it to another branch so they could actually help me. Definitely recommend this location if you have time to waste.

Published at a month ago

Fatima has been very helpful in getting my business account going. Even though there’s a lot of paperwork involved in the process, she navigated it kindly and taking into account my needs. Really appreciate it.

Published at a week ago

I went to this branch to get a debit card printed because the branch I normally go to their card machine had gone down. It was busy when I walked in but a young gentleman helped me right away which was very nice of him however I waited over 20 minutes to get the card and never received it because another gentleman came out and told the young man that he needed to reprint my card but he couldn’t because he was helping someone else by that time. He apologized which I greatly appreciate but when he asked the gentleman who told him he needed to reprint my card that person said that he’s printing cards too meaning he was busy also. The young man told me that a teller could help me but at that point I didn’t want to wait another 30 minutes so I told him no it’s okay I’ll get it on Monday. Needless to say I’m not visiting this branch again. It’s too damn busy

Published at 6 months ago

Went in for a card replacement and was waiting for over 45 min for a card I never got . The girl who was helping me disappeared for at least 20 min . Very disappointed in this branch never visiting it again ! I ended up walking out and let the manager know what happened and didn’t receive any help

Published at 2 months ago

I went in to this branch a week ago and I was trynna explain my situation with the employees and nobody was able to help me, until Edson asked his coworker what was going on and he was so polite and nice to tryna get me. Hands down the best teller over there

Published at 3 months ago

Got a loan super quick with very friendly staff but they neglected to say they were going to charge an extra $50 a month for an additional plan we didn't discuss. Now I've been on hold for over 30 minutes. Absolutely disgusted with their tactics and phone system.

*Update* After days of phone tag, finally got someone to help me via email. Filled out the forms/docusign and voila I thought it was fixed. Next month's statement - Nope. Still getting charged. The several people I've talked to who said this was resolved were really nice. All the staff have been really nice. But after weeks of charging their client(s) for services they don't want, I have to downgrade to one star.

**Update** Problem was solved after a 2-3 months. Up to 4 stars.

Published at 6 months ago

Hands down the WORST branch they have! I have never stood in line for less than 45 min at this location. Worth the time and gas to drive to a different branch!

Published at 4 months ago

Daniella was wonderful. She went the extra mile with her customer service. Very attentive and friendly. Give this girl a raise. I may suggest turning down the background music, as it was hard to understand our conversation at times.

Published at a year ago

Tuesday, November 5, its 5pm and the store manager closes the bank without giving any explanation. There were many of us who wanted an explanation, we came running, theres an hour before closing and they wont let us in, whats happening?

Published at 3 days ago

Good to work with a many locations

Published at 4 days ago

Fatima has been very helpful in getting my business account going. Even though there s a lot of paperwork involved in the process, she navigated it kindly and taking into account my needs. Really appreciate it.

Published at a week ago

You need like About two hours of your time if you want to go to desks because only one person attends and it takes soooo long hours.

Published at 2 weeks ago

Alex took care of them, a very kind person explained everything very well. Very good service.

Published at 2 weeks ago

Published at 4 weeks ago

This used to be my favorite location to go to. They used to be on the ball and provide fast and excellent customer service. The last 2 times Ive had to go into the branch have been the worst. Today I had to wait 40+ minutes for a card to be printed. Meanwhile, other people who waited 5 minutes, received their card. Absolutely no accountability was taken or even a simple apology for wasting my time. All I got was that their machine was having issues. That was after me having to wait and find someone to help me again. That was after that person left me waiting more time without answers. It wasnt until a manager asked if Id been helped and all of a sudden out popped the other person stating the machine issues. Sadly, the manager just moved on as well and went on to get cards for other people. I was then told that the machine was down. I questioned why people who requested after me received theirs and received no valid explanation, just a comment that they can try again. I am baffled that they would think its okay to send people away without a way to access their funds. And that they completely disregard their clients time. In the end they gave me my card. And plot twist... it doesnt work. So I did end up leaving without being able to access my money. They left me with no time to make it to another branch so they could actually help me. Definitely recommend this location if you have time to waste.

Published at a month ago

Freindly, no wait time, service was fast

Published at a month ago

Published at a month ago

Excellent attention from Miss Esther, very good information

Published at a month ago

A true option to progress and resolve your immediate and immediate investments for your peace of mind.

Published at 2 months ago

Published at 2 months ago

Very slow staff chatting and laughing inside while they make you wait

Published at 2 months ago

Published at 2 months ago

The staff in any area is very friendly and professional, the service is highly efficient and effective.

Published at 2 months ago

Published at 2 months ago

Went in for a card replacement and was waiting for over 45 min for a card I never got . The girl who was helping me disappeared for at least 20 min . Very disappointed in this branch never visiting it again ! I ended up walking out and let the manager know what happened and didn t receive any help

Published at 2 months ago

I liked that the person who helped me turned on the camera to greet me and asked me in the most attentive way how he could help me. And when he said goodbye he also turned on the camera and I liked that because it didnt give me the feeling that it was a robot that was taking care of me. Thank you very much for your customer service.

Published at 2 months ago

Published at 2 months ago

The Mountain America website lets you book time to meet with a banker when they are closed.

Published at 2 months ago

I went in to this branch a week ago and I was trynna explain my situation with the employees and nobody was able to help me, until Edson asked his coworker what was going on and he was so polite and nice to tryna get me. Hands down the best teller over there

Published at 3 months ago

The best headquarters I have visited, excellent service from Mr. López Shawn... excellent advice: attentive, helpful, and cordial...

Published at 4 months ago

Hands down the WORST branch they have! I have never stood in line for less than 45 min at this location. Worth the time and gas to drive to a different branch!

Published at 4 months ago

Terrible service. I went to talk to them to find out more about an account and one girl told me one thing and the other told me another, they dont know what they are doing and they still look bad and if I asked again they got angry. in short they didnt solve anything

Published at 4 months ago

Published at 5 months ago

Terrible service, bad attitude from Vivian and besides, he took his time to do his things and there he left me waiting for more than 20 minutes and as he was investigating something that wouldnt even take 2 minutes

Published at 5 months ago

Published at 6 months ago

Published at 6 months ago

I went to this branch to get a debit card printed because the branch I normally go to their card machine had gone down. It was busy when I walked in but a young gentleman helped me right away which was very nice of him however I waited over 20 minutes to get the card and never received it because another gentleman came out and told the young man that he needed to reprint my card but he couldn t because he was helping someone else by that time. He apologized which I greatly appreciate but when he asked the gentleman who told him he needed to reprint my card that person said that he s printing cards too meaning he was busy also. The young man told me that a teller could help me but at that point I didn t want to wait another 30 minutes so I told him no it s okay I ll get it on Monday. Needless to say I m not visiting this branch again. It s too damn busy

Published at 6 months ago

Ive been a happy customer for many years. Super helpful and very polite staff. Love being a customer!

Published at 6 months ago

Got a loan super quick with very friendly staff but they neglected to say they were going to charge an extra $50 a month for an additional plan we didnt discuss. Now Ive been on hold for over 30 minutes. Absolutely disgusted with their tactics and phone system. *Update* After days of phone tag, finally got someone to help me via email. Filled out the forms/docusign and voila I thought it was fixed. Next months statement - Nope. Still getting charged. The several people Ive talked to who said this was resolved were really nice. All the staff have been really nice. But after weeks of charging their client(s) for services they dont want, I have to downgrade to one star. **Update** Problem was solved after a 2-3 months. Up to 4 stars.

Published at 6 months ago

They do not honor appointments, terrible customer service

Published at 7 months ago

Terrible bank, the truth is that the managers here are the living laziness, how is a client going to have more access than a worker to make a bill payment to their cards? I would like to understand that, how pathetic that their workers do not have access and more than It is one who has to do things, for that I only buy a safe and manage my money myself, do not come here if you want to solve a problem, since; If the little ones dont solve them, when will they have big problems?

Published at 7 months ago

This is a little ridiculous..

Published at 7 months ago

Not sure what the point of signing into their line is when they do not honor. The order in which people are waiting waited almost an hour just to open an account

Published at 9 months ago

Basically this bad review is because Jesus Delgado Infante was taking care of his personals business during his work hours It was a long line waiting for assistance and this person instead of help costumers first Hey manager check this guy look bad on your team

Published at 9 months ago

Mr. Lopez was very kind, very attentive.

Published at 9 months ago

Make somebody sit around for 20 minutes for a new card, can t bother to tell them the card machine is jammed till I have to ask. Worst branch I ve been to.

Published at a year ago

Very good place will try to help

Published at a year ago

Terrible service. They make fun of you because you dont speak native English, if you come in they treat you badly, is worse if you do drive thru

Published at a year ago

Daniella was wonderful. She went the extra mile with her customer service. Very attentive and friendly. Give this girl a raise. I may suggest turning down the background music, as it was hard to understand our conversation at times.

Published at a year ago

Nelson and Adam went the extra mile and handled a delicate situation with empathy and professionalism. We have had consistently excellent customer service at this location.

Published at a year ago

Trying to get helped here is like finding a needle in a Hay Stack. You might find it or you might not. Don t bother ever calling here as you will always get answered by a machine that makes it almost impossible to talk to a representative. When you finally get a chance to get your call to a representative it s someone at a call center not at the actual branch. What a complete nightmare since I opened my account here, Please avoid this place at all cost and save yourself a headache.

Published at a year ago

Published at a year ago

Highly recommended

Published at a year ago

I recently had some problems with my account so I contacted support and I actually stumbled upon an amazing person named Shelly Walker. She overdelivered and actually did what I asked AND she proceeded to give me advice and offered more help for me since yk being young and not making the best decisions with your money was the problem. She did excellent, I really do believe that people like Shelly should always be positioned upward in the company especially for making the company look very good by her performance. It was an amazing experience and I rate it 11/10, but it ultimately wouldn t have been rated so high if Shelly never chose to assist me. What An amazing person she is and an amazing company. Thank you.

Published at a year ago

Itzel was very friendly, had the answers to all my questions, got me in and out in no time, and was cute all the while. I would definitely recommend using this branch.

Published at a year ago

They were very very helpful with a problem that I had. Im very happy with Mountain America

Published at a year ago

Atm machines never able to accept cash deposits. I went to this one and the on one 3300s and 2700w. Im about to move on from them.

Published at a year ago

These guys love hispanos amazing branch and awesome people working there thanks for all your help

Published at 2 years ago

There staff at locations are great but there app and online service is garbage. No help with trouble shooting and they put you on hold forever.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Carlos helped me out getting my first auto loan. Took care of everything and made sure I was in the best situation. Even held the door for me on the way out. 10/10

Published at 2 years ago

The place contains every single thing! They do meet your needs.

Published at 2 years ago

Always pretty fast and friendly

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Your atm is like a McDonalds ice cream machine. Never seems to have cash withdrawal.

Published at 2 years ago

Nice and friendly staff

Published at 2 years ago

Published at 2 years ago

Mountain America is a great institution they take care of every person, best bank ever

Published at 2 years ago

Published at 2 years ago

Excellent customer serviice, the best bank ever

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

ATM work so thats good

Published at 2 years ago

Every time that I have come here it s been a pleasant visit and I get the answers I need and the people all have been very helpful. ALL of them. Wish they were at every branch I went to.

Published at 2 years ago

Excellent and awesome customer service!! I was helped by Juana Rivera and she was amazing!!

Published at 2 years ago

They have always been very professional as well as friendly. I have never had a bad experience here with Mountain America.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Very good attention

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

We were considering moving our accounts to America First because they are closer to our house. After a less than stellar experience at AFCU, we went to Mountain America. The customer service provided by Nelson convinced us to stay with MACU. Thank you!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Seems that the card maker is always broken here

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Im am so impressed by the staff especially Shawn Lopez Ive never given a 5 star but this man deserves one he is a really a good man looking out clients thank you.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Good people willing to help. Service was completed in a timely manner.

Published at 2 years ago

Inside this branch is always a very long wait. So I walked inside. Saw the lines, stood there for a few minutes and then turn around and walked out. Got in my car. Drove around to the window and was helped in less than 1 minute. So I recommend you go to the drive up not inside the branch.

Published at 2 years ago

Only problem Ive had is the ATM is sometimes out of cash.

Published at 2 years ago

Published at 3 years ago

The tellers are friendly and efficient.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I came into the branch to get a new card. Less then ten mins while I was there. This girl name Maya she was sooo helpful. Seriously was satisfied with everything, she was able to explain my express to me really simple. I am happy that I got her as my agent to help me.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

This place needs help at the drive thru line. Waited over 30 minutes to cash my check during a time of day that isn t even busy. Barley any cars were in the drive thru, I couldn t imagine coming here during rush hour. My only reason for not doing 1 start rating was because eventually I got my check cashed.

Published at 3 years ago

Very friendly, willing to make me, as a customer, feel satisfied

Published at 3 years ago

Published at 3 years ago

I went in and spoke with a gentleman named Carlos he was very helpful with what i needed and stuff he is a kind person.

Published at 3 years ago

Published at 3 years ago

I d have to say this is one of the busiest branch that I ve been to. But when it s your turn to get helped definitely is on point. Naristondo not sure if that was his name but he helped me with my auto loan, credit card, and checking. In 3 days I ve spoken to 2 chat live representative, 5 different representative and one loan officer over the phone trying to get something completed but always came to a roadblock. I almost gave up bc the customer service on the phone was ridiculous. Was tired of playing phone tags. Overall I m grateful the branch was able to assist me.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Fast Service

Published at 3 years ago

Called to see if the coin machine was working they said yes I show up minutes later it s broken complete waste of time.

Published at 3 years ago

Published at 3 years ago

I have never had a bad experience with my location of Mountain America. The tellers, drive through and those that help with loans are always so helpful. Great credit union!

Published at 3 years ago

This branch is amazing! Daysi helped me out to refinance my car and she was very professional. I will always come back to her for any future business because she is a great banker and person. Then the branch manager, John, followed up with me to make sure that I was taking care of and I respect him for that. Also, I wanted to give a shoutout to Raquel since she was the manager who invited me over to her branch to start the refinance process. I have known her for years and I know she is a very hard working person, I cannot wait until she becomes the next branch manager! Thank you MACU.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Sat for 45 mins to pick up a check that took 5 seconds to hand over, which caused me to be late and miss my next appointment.

Published at 3 years ago

Everyone I deal with are always very pleasant and helpful.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

This is one of the better credit unions around.

Published at 3 years ago

Published at 4 years ago

Published at 4 years ago

For the most part, fast and friendly.

Published at 4 years ago

I always visit the same branch because, I am get greeted with a Smile! and a Hello which makes me fill important.i

Published at 4 years ago

I ve Ben waiting for my new card over an hour, I got told to wait 5 min to 10 minutes... an hour later I get told that my card wasn t ready, that I had to sign again and get a new card. I am running s late for my doctors appointment.... bad service. Then I got told the machine is down... what is this. Bad branch.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Great customer service and always welcoming when I walk through the doors.

Published at 4 years ago

I SWEAR every week the machines are down and unable to take cash at the ATMS! I can t even deal with this. The customer service inside is awful, and extremely unsafe with people not wearing masks and that s why I use the atm. Well not if they can t take cash. Ridiculous. Moving to a different bank.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

It is always nice to go to the bank, somewhere you can expect a little appreciations. Most places have run out of this.

Published at 4 years ago

The teller named Fernanda assisted me with every question I had about my current situation with my auto loan and went above and beyond to give me exceptional Customer Service. Definitely recommend this branch.

Published at 4 years ago

Im so grateful to be a member of mountain America credit union bank they pay off my debt at the first day I become a member n I appreciate it I feel grateful n I want to stay in this bank n build my credit Im so blessed

Published at 4 years ago

Usually the staff is quick, friendly and professional but I was really disappointed at the level of cleanliness at this facility... Only one staff member was wearing a mask and I didnt see any discipline with cleaning the equipment or providing hand sanitizer at least. I expected better from MACU.

Published at 4 years ago

Good attention

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Unfriendly environment. I had a scheduled appointment at 12:30pm and didn t get helped until 1pm. I was opening a new account and the lady helping me seemed like Ake didn t want to help me. She sent me home and I m not coming back. I m going to a different location where they actually care about their customers.

Published at 4 years ago

Published at 4 years ago

The employees are very fast and good people.

Published at 4 years ago

Fast and Friendly Service.

Published at 4 years ago

Went inside to make a transaction and regetone music was blaring over the speakers inside. Wasnt aware that this branch is also a dance club. Completely un professional get it together.

Published at 4 years ago

Take forever

Published at 4 years ago

Mountain America credit the best

Published at 4 years ago

Havent been able to get this branch to pick up the phone for 7 days now

Published at 4 years ago

Published at 4 years ago

There is nothing convenient about this branch store. The line is always backed up to the door and takes several minutes to even be assisted.

Published at 4 years ago

Wasnt helped with a simple notary for 20 minutes. Ended up leaving. Avoid this Branch

Published at 4 years ago

The staff was amazing I got the amazing help I needed & any questions I had or considered they were able to answer them for me so grateful very grateful! I HIGHLY RECOMMEND them! To you & your family & friends! Super happy I am MACU Member

Published at 5 years ago

Published at 5 years ago

People are rude and didn t want to help me with my change, I did have a lot but is it my fault your machine never works?. Next time ask me how you can help me instead of sending me to another location, I use the bus it sucked.

Published at 5 years ago

Always nice and willing to help

Published at 5 years ago

This specific branch of MACU makes me wish I had chosen America First Credit Union. Their ATM is frequently inoperative. They have local policies that prohibit normal banking. They are generally unprepared for any kind of crowd involving more than 3 customers in the branch at a time. Parking is a mess. Id be fine with them shutting this branch down and replacing it with one closer to Utah County.

Published at 5 years ago

Great place to bank. Friendly staff.

Published at 5 years ago

There was a line to get to a teller but they still go to me quickly. Everyone was friendly and knowledgeable. Was able to pull from a different credit union and deposit to another one easily. Happy to try it out.

Published at 5 years ago

What a bunch of inconsiderate jerks

Published at 5 years ago

They need to fix their drive thru ATM machines. One was broken because as soon as you put your card in it says Transaction Cancelled . And if you go to the other one it will not let you deposit any cash no matter how many bills you try putting in. Disappointing.

Published at 5 years ago

I did 02 car loans in the last two years in this location. Both with Isabel, she is great, very clear when explain, friendly and do everything she can to help you. Five stars for her. ..........Deri/Cleanclean Building Maintenance/ Janitorial Services

Published at 6 years ago

I suggest going to another branch. I actually had the same experience with the blonde lady with glasses right when you walk in to your right. On willing to help. Looks like she hates her job. I suggest hiring other agents that really do want to help their clients. Sorry to use the she s racist. But honestly it really comes out like she is.

Published at 6 years ago

Only if I can rate it a negate star.. Right when you walk in to your right the first desk there was this blonde lady with glasses seating. I made an application online for a car loan and I wanted to know the status of it. When talking to her I explained to her that I did a loan application online and would like for her to look in to it for me.Without her seeing it or looking in to it she told me she won t be able to see it and for me to wait. I asked her politely if she can please look in to it. She gave me an attitude and right away said I won t be able to get it without a 30% cash down so a 3,000 cash down. I was really let down and asked why and she couldn t explain. I have good credit and I make enough Money to make the loan. I asked if there s anything else she can do for me. With an attitude she said she will talk to a manager and she will be right back. It took her less then 5 minutes and when she came back she said yup you have to give us 3,000 dollars cash when my loan was 9,000. I was in shock and disbelief that she won t help me. When I went home I was so down. The same day I got a call From mountain America customers service and asked for me to call them back. When talking to them they told me I was all approved. I was in shocked and told them my experience going to the branch. They were as shocked as me and couldn t believe it and they apologize for the agents actions towards me. I made a complaint with the customer service and I wish I had the agents name. Very unprofessional and unwilling to help customers. I m Hispanic and I really think she s racist. She wouldn t help me or even tried. I work in customer service for more then 10 years and I won t ever treat my customer the way she did with me.I won t ever go back to this branch. I would recommend another one or calling customer service. This branch should get audit and should be close down. Or get employees that is willing to help their customers.

Published at 6 years ago

Published at 6 years ago

I hear on the radio dont use this locations on Fridays or Lunch time as you will wait for a good 30 mins. This location is the slowest! There excuse is this is a busy location! HMMMMM! Hire more people! If you cant afford more people then close branch down as it shows you arent making money if you cant afford more staff. I would rather g0 to dentist and have a tooth pulled with no Novacaine then to sit in there 30 min plus wait drive thru. MACU doesnt respect there clients time.

Published at 6 years ago

Their drive thru is aweful. I always wait at least 20 minutes to be helped. They usually only have one person working and for such a busy branch they should have more people on staff.

Published at 6 years ago

Its been horrible . They charge for everything while the other banks do not

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Thanks ,for the extra time ALL the people that work their take to help me better undesta

Published at 6 years ago

Published at 6 years ago

If I could rate less than 1 star I would. If you are looking to refinance your home and you have a solar panel loan DO NOT even bother asking MACU!!!!!!! They will tell you everything looks great, you will pay for an appraisal and spend weeks trying to get them information on the solar panels (that they should get on their own). and After all is said and done you will have wasted 5 WEEKS, paid for an appraisal and be told no. I would recommend you start with City Creek Mortgage. They have been more than helpful and have confirmed multiple times the solar panels will not infer with the loan. Bottom line MACU does not know how solar panel loans work.

Published at 7 years ago

Polite, fast.

Published at 7 years ago

If I could rate them less than one star, I would. My sister banks with them and refinanced her car. But today she went to visit and no one would help her for a full hour. Once they called her up, they told her they could not assist help. They were the rudest people ever.

Published at 7 years ago

AWFUL! Tried to open an account today and basically couldnt get anyone to help us. I dont think they want new customers.

Published at 7 years ago

I called Member Services at nine am this morning asking if they could make a cashiers check from checking account at this branch and I could pick it up after I got off of work, which was their peak time. They said they could have it ready for me at the front desk if I brought in my picture ID. Today is not a day I could wait, as I work full time and had many errands to run right after I got off of work. After several hours of not seeing the funds withdrawn from my account, I called Member Services back who informed that the branch said they cant make my cashiers check from me and have it ready for pick up with valid ID. Mountain America as a financial institution is great. This branch should honor what they tell their members, and I am sorely disappointed in how the manager handled this concern of mine. I worked at another credit union for several years, and I know that it was our policy to honor what we told our members we do for them. Patrick Lyons, the manager wouldnt even speak to me on the phone to help resolve this. You bet that I am calling this into his higher ups to let them know how their members are being treated.

Published at 7 years ago

Published at 7 years ago

I have been a member in Moab, Utah, that did not have a branch there, since 1990!!! It now has a branch in Moab!! I have gotten loans, credit cards and Express cards for my family. They have met my financial needs and have been there to help me when some fraud problems have popped up!!! West Valley Branch has been very helpful and I would highly recommend them. I even talk to my friends and neighbors how of great they are!! Keep up the great work because Im not going anywhere else!!!

Published at 7 years ago

Friendly and willing to serve despite that Im not a member

Published at 7 years ago

Awesome people, glad I chose them

Published at 7 years ago

Kinda slow - dont go in here on your lunch.

Published at 7 years ago

Chase is better Wells Fargo sucks

Published at 8 years ago

Published at 8 years ago

i like the fact that i can call with any problems and it can be fixed over the phone

Published at 8 years ago

Published at 8 years ago

You guys used to be a great bank, not anymore, you have almost no regards or appreciation for your long time customers.

Published at 8 years ago

The only problem I experience at the West Valley Branch is the length of time it takes to purchase a gift card which I do 4 or 5 times a year.. At other businesses you can purchase a gift card and the total transaction takes 3 minutes at the most. At the West Valley Branch the tellers usually dont know how to process a gift card transaction and have to ask another teller for assistance. This entails a step by step tutorial. After inputting some data into the computer which typically takes about 5 -10 minutes or more, the teller leaves the counter and goes to another room to pick up the card which takes another few minutes. Then it is back to the computer to input more data and finally I receive the card. Total wait time after I am at the counter is about 20 minutes. I have complained to Mountain America about this before and was promised steps would be taken to correct this problem however it has been a year and nothing has changed. In all fairness, I purchased a card several months ago and the transaction took 5 minutes. I was flabbergasted! If you are going to purchase a gift card, be prepared for a long wait.

Published at 8 years ago

Published at 8 years ago

Good

Published at 8 years ago

Tellers are very nice and professional and the atmosphere feels welcoming.

Published at 8 years ago

Whenever I come here the people are always very rude to me and others I know. Its very unappreciated. If employees are rude and disrespectful it drives people away

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago