Mountain America Credit Union - West Jordan: 7800 South Branch

We love banking with mountain America. However there’s a lot of branches that are closed on Saturdays. So forget about trying to go to an open branch on a Saturday, you’ll stand in line for At Least an hour.

Published at 2 months ago

The last three times I’ve tried to use this bank. The ATM has been out of order causing lines of more than 10 people inside with one or two tellers working. It’s not a one time occurrence, it’s how they always seem to be. Worth driving elsewhere

Published at 3 weeks ago

Jailin is the best teller ever, she always have great energy, explains me all the products, she has patience with my questions, I make sure I go to the west Jordan branch, because they are very welcoming.

Published at 3 weeks ago

Amazing customer service, Aiden is a pro at his job and does it well. Excellent people skills and manners. Give this man a raise!

Published at a month ago

We moved to Texas and they don’t have a MACU, thanks to the team there we have no problems managing our finances from a distance, hopefully they will branch out to southern Texas,either way I won’t change my banking! Thanks MACU, you ROCK!

Published at 4 months ago

I came in for an auto loan and Zairet was amazing. She was super helpful in getting me the best rate possible and making things easier to understand. I couldn’t have had any better of an experience with her. 10/10.
Glad she was station by the front door so that she was the first person to cross my path to assist me but you should probably let her have a different desk in the winter so she’s not freezing every time that door opens up

Published at 8 months ago

My husband and I came here to get some options on a home equity loan and Nathan Gurr helped us. He was very informative and professional. He also was very funny with his dad jokes. My husband and I left with smiles because he was just great! Thank you Nathan.

Published at 6 months ago

I have always has good service at MACU. I have never had to wait long to be helped by the friendly associates.

Published at a month ago

The last three times I ve tried to use this bank. The ATM has been out of order causing lines of more than 10 people inside with one or two tellers working. It s not a one time occurrence, it s how they always seem to be. Worth driving elsewhere

Published at 3 weeks ago

Jailin is the best teller ever, she always have great energy, explains me all the products, she has patience with my questions, I make sure I go to the west Jordan branch, because they are very welcoming.

Published at 3 weeks ago

I have always has good service at MACU. I have never had to wait long to be helped by the friendly associates.

Published at a month ago

Im always greeted with a smile! And my expectations have always been met or exceeded!

Published at a month ago

Amazing customer service, Aiden is a pro at his job and does it well. Excellent people skills and manners. Give this man a raise!

Published at a month ago

This branch has the worst possible ATM. It is constantly out of service or cash is unavailable.

Published at 2 months ago

We love banking with mountain America. However there s a lot of branches that are closed on Saturdays. So forget about trying to go to an open branch on a Saturday, you ll stand in line for At Least an hour.

Published at 2 months ago

Published at 2 months ago

It was quick and easy, they gave me financial advice, and they also gave me tips on how to avoid hackers. They were super nice and overall great experience

Published at 3 months ago

Published at 4 months ago

Professional yet friendly staff

Published at 4 months ago

This branch is so ridiculous trying to be so by the book . Its just this branch too damn near need an i.d to walk in the door . You do for everything else . Tell me my balance need your i.d , but you have e my account pulled up . Need i.d ... print me a receipt need an i.d ... but I just gave you cash ... need an i.d .... give me change for the money I just gave you .. need an i.d ... how much do I still owe on my loan .. need an i.d .... but you dont need my i.d to take my money right just everything else ....

Published at 4 months ago

We moved to Texas and they don t have a MACU, thanks to the team there we have no problems managing our finances from a distance, hopefully they will branch out to southern Texas,either way I won t change my banking! Thanks MACU, you ROCK!

Published at 4 months ago

Published at 5 months ago

First time at that branch very nice people

Published at 6 months ago

My husband and I came here to get some options on a home equity loan and Nathan Gurr helped us. He was very informative and professional. He also was very funny with his dad jokes. My husband and I left with smiles because he was just great! Thank you Nathan.

Published at 6 months ago

Great service & always friendly! Ive been a member since 1975. Ive never used any other bank because MACU is great for all.my banking needs!

Published at 6 months ago

Well, I am satisfied with Kevin Muñozs help, thank you very much. Blessings.

Published at 7 months ago

Published at 7 months ago

Thanks Kevin Munoz. I had a problem with my mobile app and it was more than efficient. Thank you very much for your help. 10/10

Published at 7 months ago

I had a complex banking issue that other banks were not able to take care of. Kevin, a teller at this location, was extremely welcoming and helpful and was quickly able to resolve my issue while also being kind, cheerful and personable.

Published at 7 months ago

I came in for an auto loan and Zairet was amazing. She was super helpful in getting me the best rate possible and making things easier to understand. I couldn t have had any better of an experience with her. 10/10. Glad she was station by the front door so that she was the first person to cross my path to assist me but you should probably let her have a different desk in the winter so she s not freezing every time that door opens up

Published at 8 months ago

Published at 8 months ago

Published at 9 months ago

Published at 9 months ago

Published at 9 months ago

Jennifer and Joseph were fantastic helping me with my lockout situation! Very patient with talking me through (again and again!) my problem to which we came to the solution. They deserve a shout out!

Published at 9 months ago

Published at 9 months ago

It is the best credit union. I feel very satisfied knowing that they have a very qualified and friendly staff.

Published at 9 months ago

Published at 9 months ago

This location is a joke!! The bank teller called the cops on my husband for assuming his id was fake!! Police came and let my husband go the embarrassment humiliation we have ever experienced the teller and manager should get fired!!

Published at 10 months ago

Quinn was amazing. I hope to see him again!n He literally helped me with everything and anything I needed!

Published at 10 months ago

I came in to this branch to cash a check and dispute a charge on my account today, the female at the desk after handing her my card and ID she quickly assumed that the check was for the person with me without checking the name on it first. I felt highly disrespected that she would not converse with me regarding my account but the other person that was with me, not professional or polite by any means.

Published at 10 months ago

ATMs never work or cant take cash. Im considering opening an account on a more reliable bank.

Published at 11 months ago

Teller was rude.

Published at 11 months ago

Staff was very helpful. One young man followed me into the parking lot to assure I got what I was asking for. I failed to get his name, but was moved by his attentiveness.

Published at 11 months ago

Not open when they say they are. Came on a Saturday at 11 am, no on is there and everything is closed! It says they are open until 2?

Published at a year ago

Terrible customer service!! 0 stars

Published at a year ago

I think it is the worst headquarters, the Latin girls treat customers badly and give wrong information to customers! Every time I go to this place I have something negative to feel!! Although it is a few meters from my house I prefer to go to another branch!!

Published at a year ago

I hate to go to mountain America because they never have deposit slips in their drive-through. You have to ask for them and wait for the tube which if you are in a hurry the extra 7 or 8 minutes seems so much longer. But it is why my work banks so I have to go every month. Today though the drive through clerk was helpful and friendly. He even gave me a stack of extra deposit slips for next time. Thanks Daniel!

Published at a year ago

Excellent service from the staff who were very friendly

Published at a year ago

Published at a year ago

Very good ,the customer service is very good

Published at a year ago

The ATM at this location never works! So, if you need an MACU ATM, I suggest you find an alternative. Its very disappointing how much MACU has declined in service in the past 5 years. Ive been a member for about 20 years and its about time for a change in banking institutions for me.

Published at a year ago

I love macu but I hate how this branch s ATM is always out of order!! You either can t take cash out or can t deposit!! Please service your ATMs for your members!!! Super inconvenient especially having to drive way out there!!

Published at a year ago

Published at a year ago

Terrible service, my husband and I just went to this branch and they did not know how to handle our case.

Published at a year ago

Excellent service and my visit was timely.

Published at a year ago

Wonderful banking

Published at a year ago

It is a responsible bank I recommend it 100%

Published at a year ago

Very good service, people are friendly and make sure to provide good customer service

Published at a year ago

Published at a year ago

Friendly and courteous in helping us with our financial needs.

Published at a year ago

Mery was a life saver today, I was short on time and running late but she was able to help me with everything within 3 minutes and get me heading where I need to be.

Published at a year ago

Banking done right! Website is Simple, everything at a click. Customers service is fabulous! I use the west jordan branch and they are the greatest!

Published at a year ago

did not listen to what I had to say and it cost us a lot of time and much extra paper.

Published at a year ago

Thank you, I love Mountain America Credit Union!

Published at a year ago

excellent attention

Published at a year ago

Some of the friendliest staff I have ever worked with. They take care of their customers!

Published at a year ago

Maybe Mountain America Credit Union should pay their members back instead of paying it forward.

Published at 2 years ago

this is the best bank i have ever had in my life, the staff is always very friendly and willing to help, I can say that they have saved my financial life more than once, I have received the best financial advice to better strengthen my bank accounts

Published at 2 years ago

Published at 2 years ago

I ve been at this branch 3 times in the last month and all 3 times I ve been ignored at the drive thru every time, and it s not just they were busy, the first time I waited 35 mins and watched each lane empty and I then pressed the call button and nothing, I was the only one in the drive thru and then another car pulled up and they were helped before me, Each time was a different day of the week and at different times, but each time it s been a girl at the window. It sucks because this is the closest branch to my House, today I waited 25 mins and watched 5 cars in different lanes be greeted and helped.

Published at 2 years ago

Anytime I go into MACU I am greeted immediately, helped very quickly, and by a very knowledgeable and friendly Bank Clerk. I always feel like a valued customer and highly recommend MACU for anyone who is looking for the same.

Published at 2 years ago

These people are very personal & on point with all they do !

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Sam was a huge help. She went out of her way to help me resolve an issue that was not related to a mortage loan. Thank you Sam!

Published at 2 years ago

Wanted to consolidate some higher interest loans and talked with a loan officer at MACU. Initially everything was done over the phone. The response time in getting things worked out and set up was a bit slow. However, once things got moving it was a great experience. They helped us make the best use of our finances. Advising, but not insisting. They even refinanced a vehicle for us at a better rate. For closing we met with Sam at the Jordan Landing branch. She is excellent. Very efficient and professional but also very likable. In about 20 minutes time everything was signed and we left with a fantastic financial plan in place.

Published at 2 years ago

As always, I had an excellent visit to deposit a check in one of the many Mountain America branches I use. At the time, there was no line and the worker greeted me warmly and took care of the transaction before we completed our chat. In and out in under five minutes and was treated like a VIP. Maybe thats why Ive been with Mountain America Credit Union since 1994.

Published at 2 years ago

Zack was a great loan officer, he helped us on an auto after hours and was very professional and quick.

Published at 2 years ago

Published at 2 years ago

Pulled to the ATM, three cars in line, first car was taking forever so I pulled around them and went inside. I went inside did the transaction and got out before the other cars went through the ATM

Published at 2 years ago

The branch was busy but we were reassured that we were going to be taken care of. After only a few minutes we were speaking with a banker. Danniela is a highly skilled, and highly motivated professional and will help you come out ontop in every way. Ive never had a better experience with a bank. Thank you, I know great things are coming your way.

Published at 2 years ago

Its always a pleasure to do business at MACU. The staff is always happy, friendly and go out of their way to help get you taken care of. Thanks Ryan Colvin for all your help.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

WARNING FRAUDULENT ACTIONS Mountain America FCU and/or an employee at the West Jordan Utah, 84088 branch actively participates and perpetuate online scammers. They accepted a wire transfer, yet stated the funds were on hold, when asked for a refund by a Wells Fargo rep after it was discovered the recipient was suspicious. For more than 2 months they claimed the receiving account did not exist yet failed to return the funds. As it became clear fraud was involved, rather than returning $2,500, suddenly they found an account and deposited it, stating it was an accepted check. They may function perfectly well for depositors, however, what theyve done with incoming WIRE TRANSFERS is beyond irregular, and currently under investigation.

Published at 2 years ago

Published at 2 years ago

There was no line and everyone was being helped efficiently. Very fast service. The teller even answered some questions I had about transferring money on the MACU app from a different bank. Thank you so much :)

Published at 2 years ago

Melanie was above and beyond with helping me as a member You were so helpful and kind to us while we waited, Im so happy to be part of an amazing bank with great people like you and your team members. You make walking in always a pleasant experience! Thank you Melanie !

Published at 2 years ago

I have visited the Jordan landing agency several times and the service has been very friendly and timely. I was also at the 40 st agency in Ogden and the treatment was excellent, they make you feel like part of the family.

Published at 2 years ago

I appreciate a very knowledgeable Loan Officer who treated me like family, I wish there were more people like her, to make this a better world

Published at 2 years ago

Have never belonged to another credit union. Just love this one.

Published at 2 years ago

Published at 3 years ago

This bank save my life ! I am really grateful

Published at 3 years ago

Published at 3 years ago

Patrick recently helped me with a new car loan and the process was effortless! I could tell he had my best interest in mind, it was a great experience!

Published at 3 years ago

Only nice people working for Me!,

Published at 3 years ago

Published at 3 years ago

Every time I go to the Jordan landing MACU my experience is always great. Their customer service is stupendous. Hospitality always grateful. I leave that place knowing when I come back it ll be great again. Thank you

Published at 3 years ago

Published at 3 years ago

Bad service. I went for a cashiers check and insaid the amount twice in English and Spanish but the Christina the cashier made a huge mistake on the amount although I know I have to check before leave vut still she could make.the correction having a better actitude. She makes me feel really uncomfortable plus she gave me a balance of someone else. When I asked her she just said it not yours. OMG very bad customer service. I love MACU but I dont want to go to this branch never again.

Published at 3 years ago

Published at 3 years ago

I am always treated with kindness and efficiency when I visit the Jordan Landing branch. However, I have some problems logging into my on-line banking account. Once into the on-line account I find that it is very slow moving from one screen to another, getting a message that the site is not responding due to a long running script. This is very irritating to me.

Published at 3 years ago

Published at 3 years ago

I have low balance alert set up but it sends it to me up to a day late. It really doesnt alert me at all. I dont have time to correct the situation so I dont have overdraft fees. Which I just racked up $125.00 in a couple days. They just want the free money, they dont care about the customers

Published at 3 years ago

Fast and easy

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

My wife and I went to the branch for a personal loan. We stood in the middle of the lobby for a full 10 min while waiting on someone to help us. There was a gentleman that walked in behind us and one of the people that works there went straight up to him and asked if he need to speak with a loan officer. Worst customer service I ve seen in a financial institution in my life. I got better customer service from the Afghan villages while I was deployed and they had a lot less to offer. I will be moving my money to another institution and never setting foot in any of their branches again. I will also be tell my friends and those with whom I work to avoid this company like they avoided us in the lobby. If I could figure out how to give less than one star, I certainly would.

Published at 3 years ago

Published at 3 years ago

They are very professional and always willing to help.

Published at 3 years ago

Very helpful Bank Tellers, friendly, professional, and quick to get me lined up with a over draft protection on my account to keep me from getting further in debt with all this Covid-19 mess.

Published at 3 years ago

Every time I come here to speak to a loan officer, I sit and wait and get ignored constantly or get skipped to get seen. Even though the loan officers make direct eye contact with me. Super frustrating and MACU needs a better system for it.

Published at 3 years ago

Published at 3 years ago

Super bank and friendly

Published at 3 years ago

I wish I had remembered the girls name but she seems to always be very kind and helpful to me. Great branch :)

Published at 3 years ago

We had a fraud incident and needed to switch to a new account. We had exact service from phone representatives and in person. They helped us take care of our problem very quickly and professionally.

Published at 3 years ago

Everyone that I have talked to. When I go in to MACU. Everyone is friendly and happy to help me. No matter if its a small or large issue. What ever you are doing to keep your employees happy. Keep it up.

Published at 3 years ago

At each and every macu that I had occasion to visit in the last few days, everyone person I dealt with were extremely friendly and professional, made my visit very pleasant.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 4 years ago

Buffy helped me with my questions and resolved my issues efficiently. Great service

Published at 4 years ago

Mountain America is the BEST BANK AROUND!!!! Their Customer Service is Topnotch WE LOVE MOUNTAIN AMERICA....Mahalo!!

Published at 4 years ago

Easiest vehicle purchase I have ever made. Aaron Chugg not only got me in and out quickly, he helped me my auto insurance, and got my other vehicle refinanced saving me a ton of money!

Published at 4 years ago

My experience at Mountain America Credit Union is nearly always superb. This visit was a bit slow. It appeared as though there was a new person just learning the ropes and she was alone trying to handle three lanes of cars by herself. We were in a hurry because we had to be somewhere and only needed to deposit a check. When she came on to kindly explain she would be right with us, we explained we needed to be somewhere and did not need to wait for her to return a deposit slip. Hope it helped her as much as it did us. However, we thought that someone being trained with a line up of cars should have had help or another person moved over to help the drive through traffic.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

My fiance signed over a check to me WHILE IN THE BRANCH, teller refused to cash it since we signed it before we got to her. Makes absolutely no sense. We had our IDs aannndd checks were written off Mt. America account. Ridiculous service. As a banker myself I am disappointed.

Published at 4 years ago

Okay so let me start by saying I love being a member of Mountain America and I have never had a negative experience until now. Me and my husband are first time home buyers and both have accounts with Mountain America. I started a mortgage loan application online. I was trying to look into the pre-approval process. I didnt know where to start. I had the mortagage rep call me regarding my application and I told him I had made and appointment online at another branch in West Jordan. I go to the branch with my husband on the scheduled day turns out it is closed. I leave a voicemail with the Jordan landing mortgage rep and well as the Taylorsville mortgage branch rep. asking for a call back so I can meet with one of them. Never heard back left more voicemails. Never heard from anyone. Basically a month went by and I just gave up and went through other avenues. It should not be this hard to sit down with someone at one of your branches and get a pre-approval for a mortgage loan or talk someone through the home buying process. Please hire more people to assist with mortgage loans. Such a disappointing experience when I was hoping for clarification and assistance for this big step in my adult life. Aside from that love Mountain America and my husband and I have both have car loans with them as well.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Longest wait out of any branch in Utah! Dont come to this location !! Every time I come here I have a bad experience!!

Published at 4 years ago

Published at 4 years ago

1st of all credit unions are better than banks because you are a member youre not paying someone to take care of your money mountain America has always taken care of me, I go to the Jordan landing branch there are always kind courteous polite And on several occasions have went out of the way to take care of something that I needed done I would recommend them to anyone they are great Hooray for mountain America credit Union.

Published at 4 years ago

A excellence Credit Union to do business with. Great interest rate, and service.

Published at 4 years ago

Published at 4 years ago

Friendly efficient teller. Short wait.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Awful service they made me wait for 50 minute and after that they said that the bank had to close , so we have to do an appointment for another day .

Published at 4 years ago

I find this company worthless. The have no true knowledge of the customer who applied with them. My net worth was well over 10 % of my dept. I just wrote a check for the item I want and in the future I will start doing my own financing through my investments I own .

Published at 4 years ago

Have finally left this credit union as a family due to the insensitive apathy of Mountain Americas staff. During a time of grieving and loss, Mountain America was crass and heartless when we were trying to tie up financial ends of a deceased family member. If you do business with Mountain America thinking they have your/familys best interest in mind, you are sorely mistaken.

Published at 4 years ago

The best credit union i get my car loan an line of credit fast and and easy thanks you for the excellent service

Published at 4 years ago

Love my credit union. Always helpful and nice. Easy to work with.

Published at 4 years ago

Cameron Kenney has been a huge help and took the time to answer all my questions. While I was waiting to meet with him I had great service with everyone asking what they could do to help me!

Published at 4 years ago

Darn its a holiday!

Published at 5 years ago

MACU! I love them!

Published at 5 years ago

Me and my mom were at the drive thru making a deposit, cashier s check, and a void on the cashier s check. Sam was soooo extra nice with us, even with all the calls my mom made to her . She remained patient and explained everything that we needed to do at all. Super great experience.

Published at 5 years ago

Jordan Landing location has the WORST wait time in the drive through of all the Mountain Americas Ive been to. Even had to wait for people that came after me. Just super annoying.

Published at 5 years ago

I never have an problems doing business with MACU. In addition Ive never has problems with its employees. Only four stars because theyre still a bank.

Published at 5 years ago

We talk to Cameron and he was a very good person, he explain everything and go over all the details

Published at 5 years ago

Drive thru is never convenient I always wait at least 10-15 min in line. Seems like there is only one teller for drive thru. Need more tellers please it is horrible

Published at 5 years ago

Nice people but it is by far the slowest branch I ve ever gone to. Every time I come to this branch without a fail, I m in line for a long time before I even get helped.

Published at 5 years ago

Gets a little busy on Saturdays, so come way before closing time; besides that very studious tellers and exceptional customer service!!

Published at 5 years ago

Today I had the worst experience with mountain america. I have been banking with them somewhere between 7-10 years and the way I was treated at this branch I almost closed my account. I went in for a auto loan keep in mind the other mountain america on 9000 s. And 2700 w. Pulled credit, told me Im a path one when it comes to borrowing, they scanned the title and bill of sale last week just needed to sign paper work. The staff and managers at this location treated me as if I always defaulted on loans and had bad credit which is far from the truth. They screwed me on my term of the loan, tried making a deal about giving me the amount requested for the loan even though it was already approved and the approved amount was 2300 less than retail and I myself was asking for an additional 2k less than what the loan was originally approved for. The mangers and staffs attitude was horrible. Never had that many issues buying a vehical. I learned my lesson about loaning through mountain america and should have stuck with my other credit unions I bank with such as Cyprus or america first. I am still debating on closing the account permanently because of the lack respect I was given and how I was treated.

Published at 5 years ago

Their tellers are not nice or friendly. And the parking here is horrible.

Published at 5 years ago

PLEASE READ!!!!! I have had a checking account with MACU for close to ten years and now a school loan. This is how they treated me .I occasionally would receive payouts on the school loan to use for living expenses or whatever. About a month after one of those payments I was contacted by MACU saying that the last payout I received was an error. They apologized for the mistake and then informed me I would need to repay the money immediately .I had already used the money for random school and life expenses .As a full time student and father of two I was unable to immediately pay the money back .I tried to work out a payment plan with them but was told the best they could do was cover it with a loan that would have a $250 monthly payment .That was absolutely not realistic for me in the current situation. They gave me 30 days to pay off the balance in full, I tried repeatedly to work out a realistic payment plan to no avail and then my account was sent to collections, after only 30 days. The collection company was more than willing to work with me and work out a realistic payment plan. This debt was due to a mistake on the part of MACU so I feel they should have worked with me rather than send me to collections negatively impacting my credit . Fast forward to now .I have finished school and am paying off the school loan .I am informed that I am not eligible to put the school loan on auto pay because auto pay is a service we offer, a convenience. And we dont offer services and conveniences to those with charged off accounts . So after being unable to pay off their mistake in 30 days my account is charged off and sent to collections despite repeated attempts to set up a payment plan. And now they disrespect me and treat me like some sort of undesirable bum .After a ten year history of banking. I will never give them my business again .

Published at 5 years ago

The trash in a dumpster is smarter than the tellers there. Dont know how to do their jobs. Transfered all my money and closed my bank accounts there.

Published at 5 years ago

Was very helpful when their was a mix up with another bank taking out extra money. They let us go negative and took off over draft fee, however their were a few purchases my husband had made that had not yet shown as pending before we went negative. Once payments processed it caused 2 more over draft fees. When we went in to explain what had happened not only did they transfer the money back from our saving instead of our checking, they also would not remove the two over draft fees that was in total we only used $11 and ended up with $40 over draft payment.

Published at 5 years ago

Published at 5 years ago

Went in to resolve an odd situation. McKenna went above and beyond to get it fixed up for me and send me on my way.

Published at 5 years ago

We set an appointment online to meet with a loan officer at their office, but when we arrived we learned that the loan officer was not scheduled to be there on the day we set the appointment. When we showed the staff that we had an appointment and that their system showed the loan officer would be there, they acted like we were a giant inconvenience and just pushed us out.

Published at 6 years ago

Published at 6 years ago

Went on a Saturday to get information about a mortgage and to get a new copy of my credit card as the plastic was peeling off. They were really busy. The teller was nice but took forever to get my a card for the mortgage office, who I was told was not present and would have to get a hold of. The teller was very helpful and nice. He was in the process of helping get an exact copy of my credit, as I requested, when (what I believe to be) his supervisor, who had been hovering over him for a few minutes, offered to get me the card so he could someone else. I felt rushed, as the teller taking his time to help me out was undoing my frustration of having to wait so long. The supervisor came out with the new card but it was not the exactly copy I wanted, as I specifically requested. I expressed this to her. She said they were out of the copy I wanted. Now, I am pretty sure she was there when I expressed to the teller I wanted an exact copy of my current card. Even if it wasnt available, I shouldve been given options instead of just having it chosen for me, all for sake of what I guess would be getting to the next customer. Once again, I felt rushed. I had been waiting so long for two simple things that should not have taken that long, and the supervisor came across as anything willing to help, that I just took the card and left. Whenever I go to this branch, which is the closest to my home, they are always busy and I feel rushed and neglected. Now, I understand the importance of efficiency, but that is no reason to treat a customer like an item on a to-do list. This has happened multiple times when I have visited this branch, but this was the straw that broke the camels back, which is why I am writing this review. I am very particular about the design on my credit card, because I want to look at something pleasant whenever I use it, which is often. This may seem like a small thing, but good customer service is considerate about the details. When there are so many other banks and credit unions who can give me the same thing, customer service is the paramount and deciding factor, and when it is not met it makes me think if I should take my business elsewhere. And perhaps I will. Thank goodness for the mobile app, I dread having to go into the branch.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

The service is so slow.. You should not have to wait 25 min in the drive thru with 1 car ahead of you and the other 2 lanes have just the current vehicles waiting. Drive thru is to make a faster more convenient option for your customers. Please schedule more assistance then 1 person on a Friday... Walk in is becoming faster then drive thru.. This is a staffing issue and my score reflects to this issue only. Otherwise would be a 4star

Published at 6 years ago

I enrolled with them at the exact and they refuse to use my information to get through quickly, the is is the only location that does that to me.....very unprofessional.

Published at 6 years ago

All your staff is very nice, and have great customer service shills

Published at 6 years ago

It is my Bank and I am very happy

Published at 6 years ago

The staff at this branch are warm, capable and extremely helpful. Ive opened up several lines of credit/loans at this specific branch. Each experience was stupendous.

Published at 6 years ago

My wife introduced me to this credit union years ago. My experience has always been great. I own All Utah Plumbing Heating & Air, so I am in daily.. Never have I had a problem with my accounts. Also it s nice to be greeted with a smile.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

The best credit union that I have ever had with great products and awesome services.

Published at 6 years ago

We have long used Mountain America and Ive always appreciated their service and what they have to offer. However, I was especially impressed by an employee at the drive-thru named Spencer (on 30 January 2018). He was so incredibly helpful, friendly, and caring. He did his best to brighten my whole day and I was so grateful. Its people like him that make the world a better place!

Published at 6 years ago

We live in Herriman but we always go to this location. We love the customer service provided at this location.

Published at 7 years ago

I am so glad that I chose to bank with Mountain America. The staff is always smiling, professional and extremely accommodating when I arrive. The team at the West Jordan branch are focused on customer services and answering questions promptly. I highly recommend banking with Mountain America.

Published at 7 years ago

Published at 7 years ago

Best branch ever! Jonivier greeted me right at the door and helped me get set up with Daniel! Ive had bad experiences with other branches... but this one is hands down, theee best!!!

Published at 7 years ago

Awesome service!

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

I love this Credit Union, beyond best Credit Union ever.

Published at 7 years ago

WOW! I have been with MACU for 9 years now. I have had a pleasant experience banking with them, going to any of the branch locations. I am very simple when I comes to my basic needs of banking and they have over met my needs. Great customer service at any branch location and amazing over the phone ( few times I have had to use them). I will continue to use them and I have to look into other services they provide :)

Published at 7 years ago

Great customer service. MACU rules the banking in Utah.

Published at 7 years ago

Ive been banking with MACU for years, after moving to W.J. Im pleased with the efficient, helpful, friendly treatment every time I visit the W.J. branch. Thank you to the folks at MACU that do their jobs well with a smile.

Published at 7 years ago

Ive found over years that the employees of this Mountain America Credit Union to be very kind, understanding, and able to preform all of the necessary banking functions that is required to complete any banking request. Thank you Mountain America Credit Union employees your appreciated dearly.

Published at 7 years ago

Recently attended MACUs free workshop on wise credit use. Impressed that hosts knew so much and were willing to break it down for me.

Published at 7 years ago

Great customer service here. Everyone seems so friendly and helpful.

Published at 8 years ago

I love banking with Mountain America, and this location is no exception, however the branch is always packed and busy and the parking lot is small and crowded. Using another branch is highly suggested.

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Thank you Shawn! Your teller service is outstanding, personal and makes banking enjoyable. I appreciate the service and smiles I always receive at my local mountain America branch in Jordan landing.

Published at 8 years ago

Clean, friendly, excellent customer service. Great rates!

Published at 8 years ago

Awesome Customer service! Meg Catmull was extremely helpful in answering all my questions.

Published at 8 years ago

Published at 9 years ago

Published at 9 years ago

Love this place!!! I have been meaning to write this for a while but just got around to it. I came in to get a loan but didnt qualify. When I went to leave my car wouldnt start. I was kinda on hard times so I didnt have a working phone, So I went inside to ask the loan guy who took my loan request if I could use a phone. He came outside and started seeing if there was anything he could do to help me. I guess he saw a wire or something that had some loose and so he got on the ground and got all dirty in his nice shirt and tie helping me reconnect the wire and got my car going again. No issues with it since. BEST SERVICE EVERY!!!!! I may not have gotten my loan but this dude was legit.

Published at 10 years ago

Published at 12 years ago

Published at 13 years ago