Mountain America Credit Union - Provo: 500 West Branch

If I could only give this location a 0 I would by far the worst worst Credit Union ever I don’t even know why they offer car loans, mortgage and all these extra services if they don’t ever answer or call you very simple I thought when I applied for my home refinancing it was easy and good communication WELL IT WAS THE NASTIEST EXPERIENCE EVER the lady that had my loan had quit and my loan set there for months I went into the branch and no one knew where my loan information went and then they finally called me after another 2 weeks of waiting and said we apologize your application was denied because you never sent in the information we needed.Like really. I just can’t wait to take my home loan out of this bank and take it to a bank that CARES AND HAS MORE STANDARS

Published at 3 weeks ago

Showed up while they were open. Wanted to open an account but they were to lazy to and they denied me. Lady seemed really annoyed and was dismissive,asked another person and he was helpless as well.Could have deposited tens of thousands here but I guess I will go somewhere else 👍

Published at a week ago

Lady at the window didn’t know how to do her job wasted 30 minutes of my time and couldn’t do what other employees at the Spanish Fork and Payson branch do every time less than five minutes. Awful service and just a waste of time. Her manager couldn’t even help

Published at 4 weeks ago

This location sucks!!!
Hv 3 lanes open, but only 1 teller working! And taking her time at that. Not able to multi-task.
News FLASH - only have One Lane open!!

Published at 3 months ago

First experience was great. I stopped by after work close to close to make a withdrawal. Unfortunately, I can't remember the lady's name that helped me at the counter. Her service was great. She helped me change my savings account to a money market savings with a higher interest rate.

Second experience today was disappointing. I scheduled an appointment at 12:00 to meet with Camilo to discuss a new vehicle loan. I checked in 5 minutes before the appointment and waited in the waiting area. The loan officer walked out the door about 5 minutes past my appointment time. I ended up waiting 15 minutes past my appointment time before giving up. Disappointed in the professionalism. I'll stick with the American Fork location I think.

Published at a year ago

Banking with these guys has been great over the years, However.. I just took out an auto loan and was told that I could research the warranty company and add it later. Just now found out that wasn't true. and their phone system is a nightmare. I just felt that I needed to update my review since clearly things have changed.

Published at 3 months ago

I have been very happy with my experience with this Mountain America branch. Kyle Delahoyde was incredible with processing of paperwork, clearly communicating the process and what was expected on my end, and how timely I needed my application to process with my Home Equity Loan application. He was very patient with the amount of questions I had, and the amount of extra paperwork I needed. I was very impressed with his professionalism.
With that, every time I've gone through the drive through of this branch, I'm always greeted warmly, which is nice.
Overall, I've enjoyed my experience banking with Mountain America Credit Union thus far, and would recommend them to everyone.

Published at 2 years ago

I wen
t In and asked if they had a notary available. The guy said he would find someone. I Sat in the waiting area for 20 minutes and 2 employees walked past towards an office where they stood talking. 2 more went to the restroom and back without saying a word. Finally at 40 minutes of waiting I left and went to a different branch. At this time the first person I spoke with was casually at his desk talking to a female co worker that came and sat down.

Published at a year ago

Showed up while they were open. Wanted to open an account but they were to lazy to and they denied me. Lady seemed really annoyed and was dismissive,asked another person and he was helpless as well.Could have deposited tens of thousands here but I guess I will go somewhere else

Published at a week ago

If I could only give this location a 0 I would by far the worst worst Credit Union ever I don t even know why they offer car loans, mortgage and all these extra services if they don t ever answer or call you very simple I thought when I applied for my home refinancing it was easy and good communication WELL IT WAS THE NASTIEST EXPERIENCE EVER the lady that had my loan had quit and my loan set there for months I went into the branch and no one knew where my loan information went and then they finally called me after another 2 weeks of waiting and said we apologize your application was denied because you never sent in the information we needed.Like really. I just can t wait to take my home loan out of this bank and take it to a bank that CARES AND HAS MORE STANDARS

Published at 3 weeks ago

I was waiting for more than 1 hour with my baby, for someone about loans. There were no more people waiting and when it was free someone went to talk to the cashiers. There was someone just using their cell phone and didnt even ask me if I had anything to do with it. Its the second time Ive come and Ive already given up.

Published at 3 weeks ago

Lady at the window didn t know how to do her job wasted 30 minutes of my time and couldn t do what other employees at the Spanish Fork and Payson branch do every time less than five minutes. Awful service and just a waste of time. Her manager couldn t even help

Published at 4 weeks ago

Published at a month ago

Other than the cashier giving me more money than I ask for it was a really great experience.

Published at a month ago

Published at 2 months ago

The customer service rep at MACU reversed 2 automatic recurring charges that were supposed to b blocked after I reported the billing companys email to her that literally went exactly opposite to what they did. AND she blocked them from having any future access to my account! Astounding level of customer service AND knowledge in how to deal with it in a way that waived MACUS $20 fee for this service. Score 1 for the good guys for a change.

Published at 2 months ago

Friendly, efficient and fast service.

Published at 2 months ago

The best bank in Provo with a sense of humanity, ethics and professionalism, very satisfied with its services, which are the best!

Published at 2 months ago

Today is a very gratifying day for the attention I have just received, from Alejandro and Fernando, for the excellent attention they gave me, they were very kind and helped me. I wish there were more people like them everywhere, who would solve your difficulties and help you with your doubts. People like them make me feel comfortable on your bench. By the way, I was also able to speak through the call center and Amalia helped me, she also helped me a lot. I wish you could congratulate them for their excellent service. Thank you so much!

Published at 3 months ago

Published at 3 months ago

This location sucks!!! Hv 3 lanes open, but only 1 teller working! And taking her time at that. Not able to multi-task. News FLASH - only have One Lane open!!

Published at 3 months ago

Banking with these guys has been great over the years, However.. I just took out an auto loan and was told that I could research the warranty company and add it later. Just now found out that wasnt true. and their phone system is a nightmare. I just felt that I needed to update my review since clearly things have changed.

Published at 3 months ago

Diana (I hope that was her name) was more helpful than I could have ever hoped for. Incredible customer service, did more for me than I even knew.

Published at 11 months ago

They know how to take care of their customers

Published at a year ago

Very good

Published at a year ago

Best Credit Unión ever, Ricardo Rojas is very professional and very good customer service.

Published at a year ago

I went in here 20 minutes before close and the manager told them not to help me because they were about to close.

Published at a year ago

I wen t In and asked if they had a notary available. The guy said he would find someone. I Sat in the waiting area for 20 minutes and 2 employees walked past towards an office where they stood talking. 2 more went to the restroom and back without saying a word. Finally at 40 minutes of waiting I left and went to a different branch. At this time the first person I spoke with was casually at his desk talking to a female co worker that came and sat down.

Published at a year ago

The only reason I put money here is because it s so hard to get to it. Makes it more of a headache to pull money out than to just adjust your budget. It s ridiculous. Just to deposit a check I waited 28 min. When I get a few things in order I will be banking somewhere else.

Published at a year ago

Published at a year ago

First experience was great. I stopped by after work close to close to make a withdrawal. Unfortunately, I cant remember the ladys name that helped me at the counter. Her service was great. She helped me change my savings account to a money market savings with a higher interest rate. Second experience today was disappointing. I scheduled an appointment at 12:00 to meet with Camilo to discuss a new vehicle loan. I checked in 5 minutes before the appointment and waited in the waiting area. The loan officer walked out the door about 5 minutes past my appointment time. I ended up waiting 15 minutes past my appointment time before giving up. Disappointed in the professionalism. Ill stick with the American Fork location I think.

Published at a year ago

I have really appreciated this Bank. In all my adult life this has been by far the best bank I have dealt with and Im in my 50s. Customer service is awesome and I feel more like family every time I go in. I like the fact that the lobby is open until 6:00 P. M.

Published at a year ago

I am putting 4 stars only because of your guys incredible worker Kooper! He listened to our concerns, gave us the listening ear we needed and helped us figure out a resolution. We came in upset and frustrated and left feeling joy and positivity. Kooper is the man and we hope he gets all the appreciation and respect and all the good things from MACU.

Published at a year ago

I was the only car in the drive thru and still waited more than 15 minutes to be helped.

Published at a year ago

If there was an ability to give 10 stars I wish I could. MACU is top tier. They have been there for me for everything in regards to my personal financials along with my business financials and have treated me as an A1 customer.

Published at a year ago

Upgraded to 2 stars because of the nice lawn.

Published at 2 years ago

Published at 2 years ago

Excellent and fast attention.

Published at 2 years ago

Published at 2 years ago

I have been very happy with my experience with this Mountain America branch. Kyle Delahoyde was incredible with processing of paperwork, clearly communicating the process and what was expected on my end, and how timely I needed my application to process with my Home Equity Loan application. He was very patient with the amount of questions I had, and the amount of extra paperwork I needed. I was very impressed with his professionalism. With that, every time Ive gone through the drive through of this branch, Im always greeted warmly, which is nice. Overall, Ive enjoyed my experience banking with Mountain America Credit Union thus far, and would recommend them to everyone.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I am really impressed by this MACU branch, and have had very positive experiences since I ve started going here several months ago. In the past six months, I have had the pleasure of working with Brandon in a few different situations regarding my personal finances. Brandon is kind, knowledgeable, consistent, professional, helpful, and very prompt to find the best fit for your needs. My experience has been excellent and incredibly beneficial. I am grateful for the ways that working with Brandon has improved my experience as a client with MACU! I highly recommend going to this branch for any of your banking needs, they re the best!

Published at 2 years ago

Thank you Mountain America provo 1st north and 500 west . Always a fantastic experance at your branch

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Overall, I really enjoy this Mountain America Credit Union location. The staff is always extremely helpful, and has been great to me over the past year or so as I conduct my local electrician business, as well as my personal finances and home mortgage. However, after trying to use the drive-through ATM 4-5 times over the past 1-2 months, it has been either - *A- Out of service; *B - Not dispensing any cash even though it says its going to, and/or *C - I have to go into the branch itself to make deposits or withdrawals. Unless the issues with this locations ATM are resolved in the near future, I might have to start using a different Mountain America Credit Union location to do my daily banking needs. Kindly, Sean M. Bergeson

Published at 2 years ago

Ive been a member for several years and done business at probably fifteen MAC branches. This is the first time Ive been inclined to leave a negative review for any branch. The service I received was just really poor, certainly well below the standards set by other branches. If you are in the neighborhood, I recommend taking the extra time to visit the Orem branch which has exceptional service based on my experience.

Published at 2 years ago

This was my first time really getting a bank account and it was an easy fantastic experience! Liz was so helpful and set me up with everything I needed tailored to me and even some things I didnt know I needed but I did. She even set me up for my next step six months from now! This was the best experience I could have asked for!

Published at 2 years ago

Published at 2 years ago

Initiated a loan around 10:00 am for the first time with Sarah H. and she knocked it out of the park by 4:00pm. This was a 6 digit loan , no easy task, very impressive.

Published at 2 years ago

I generally visit the office in Provo, excellent service, they have a great team of collaborators willing to resolve your questions beyond your need, that is a great plus!! Very good for you!!

Published at 2 years ago

Published at 3 years ago

My visit was positive. The teller was curtious and talkative.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Very professional, friendly people. Good bank.

Published at 3 years ago

Published at 3 years ago

only good experiences at the Provo branch.

Published at 3 years ago

I never leave reviews but I had a wonderful experience at Mountain America Provo. They were able to answer all of my questions and explain everything so well. Staff was very personable, helpful, and more than willing to help!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

MACU the best ! Im 10 years with my favorite bank !! I had the best experience ever!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Mountain America its a great financial that I ever had When it comes to customer service its an awesome routine I have been experienced through the life of my account with the Mountain America.

Published at 3 years ago

Published at 3 years ago

Ive been to 4 or 5 Mountain America Credit Union branches and have never once had any kind of negative experience. I usually use the Highland branch but during this last experience I was at the Provo 5th w. branch. I was greeted kindly as always and the young lady helping me was great. It got better when. I said something to her that made me laugh but she was being sweet and making me feel good by telling me that I was fine and not to feel silly. We both got a few giggles in and it was good. Then a couple of minutes later I of course said something else that made me sound like a total dork again and I immediately started laughing at myself again. This time she had to laugh too and I was so glad to see how fun and light hearted and REAL she was instead of her standing there with a fake smirk just trying to humor me and then laughing behind my back and talking trash about me after I left. I wish I could have remembered her name because its not on the receipt because I thought she was awesome. At the pleasant Grove office Ive had fun conversations with a couple of their clerks about an ad running on a TV behind the customer service desk about dogs and Ive had funny conversations with an account specialist full of laughs at the Highland branch. Hey Mountain America, thanks for having such fun employees.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

My experience always is really good. Thanks Ariel Moore for all you done for me and my business.

Published at 3 years ago

Published at 3 years ago

Mary was very knowledgeable and thorough even when it was busy, finally fixing an issue we d had with our zip code on cards for months. She double and triple checked.

Published at 3 years ago

We have banked with MACU for a few years and they were fine. Nothing great, nothing horrible. In 2019 we decided to do an addition to our home and started working on getting a construction loan with them. It was a nightmare from the start. I kept thinking I should just move our loan to another credit union, but I held out hoping MACU would get their stuff together. They never did. In the end we paid thousands of dollars more then we should have. My contractor said it was the worst experience he s ever had with a credit union. They were slow to approve things and slow to make payments. We finally finished, taking 6 months longer then it should have, and changed our construction loan to a 30 year fixed. After signing closing papers, we found out we still had to pay $3700 in two days or pay a daily late fee of $38. I know some people have a good experience with them, but know you are taking a chance that it will be like many other peoples experience and end up hating this credit union and paying a lot of extra money.

Published at 3 years ago

Love Mountain America. Im fairly new to the finance world, but Ive opened accounts with other banks and MACU is by far the best one out there - its easy, its efficient, and theres pretty much no fees, unlike every other bank. Not only that, but every one of the employees have been very kind and sociable people, especially Ariel. Usually dont say this when Im leaving reviews, but I highly recommend Mountain America. I swear I probably sound like a bot but Im not

Published at 3 years ago

Extremely slow service. Employees are not very knowledgeable. (Specific to Provo Branch).

Published at 3 years ago

Very good Credit Union. Been with them for over 40 years they have met our every need. We love them so much that we close all of the others financial institute accounts we had for years. We told family and friends and if they joined MACU they love them as much as we do,

Published at 3 years ago

I have been banking with MACU for over 3 years now while I have been transitioning into the real world I can say, hands down, Karlie was the BEST associate I ve worked with. No question was a dumb one and she even gave me tips on what I should be doing NOW to ensure I can hit some financial goals I want to hit THEN. I never usually write reviews but this 45 minute meeting was phenomenal. Thanks Karlie for the many people you help, like me, daily!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

This MACU branch is great. Cathrine is the best she is always upbeat and very helpful.

Published at 3 years ago

Loved it

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

The service is excellent and you dont have to wait long to be served. There is almost always service in Spanish and there is always space in the parking lot.

Published at 3 years ago

Published at 4 years ago

Had some kind of unusual problem with our mortgage account. Matthew sat with us and took charge in determining the issue. Made calls, talked to others, searched on the computer. He found an entry error on our information. After correcting it, all was determined to be in order. He was very kind and respectful to us. His services were much appreciated.

Published at 4 years ago

I had excellent service from a young man, his customer service was the best. He even signed me up with a bank service

Published at 4 years ago

I went in to the bank in the middle of a crisis. I believed that my account had been compromised and wanted to know my options. Matthew and the manager walked me through step by step and got all my accounts taken care of beyond a doubt. I left there knowing that my money was safe and protected. Mountain America had my best interests in mind and worked to give me that feeling. I am a client for life.

Published at 4 years ago

Published at 4 years ago

Very friendly staff at Provo MACU; NOT LIKE THE BIG BANKS, more like an old fashioned financial institution; GREAT STAFF; Very acomodating to the customer

Published at 4 years ago

I am in the process of switching all of my banks over to MACU because they have been so helpful and I love that they have a very functional and up-to-date app which makes my banking process so much easier. Also, if you ever need help with anything like loans or credit cards, request Maddie Bergstrom. She was incredibly kind, helpful, and got my loan the same day. I was kind of embarrassed going in needing a personal loan after COVID19 hit me hard financially, but she totally made me feel much better about my finances and assured me that, life happens and that this bank is here to help. Had an awesome banking experience at MACU!

Published at 4 years ago

I have had many positive experiences dealing with Mountain America Credit Union.

Published at 4 years ago

Went in to speak to Keir. Setting up minor saving account. Stood in line for teller, she said she would tell him I was there, just have a seat. Sat for ten minutes, Mckay comes over to seats, takes another customer that I was there before. Finishes that customer, comes for another, I ask about Keir. Oh Keir has gone home already. So Mckay helps me. Sets up the account, would not make the deposit for me, says go back in line for teller, now Im behind three people again. Another 10-15 min later I get to teller to make the deposit, took about 30 seconds. Why couldnt Mckay do that? He was busy playing with his phone! So 45 min. to open an account. Could have been a better customer experience.

Published at 4 years ago

Absolutely the worst experience I ve ever had with a bank! The workers didn t know how to answer my question. Told me the bill pay cannot guarantee when a payment will be sent to the receiver. The manager didn t know how to help or what my question was as well. Never going back to this branch!

Published at 4 years ago

Published at 4 years ago

Poor Customer Service. A Bank That Takes Pride in Scamming Kids. I set up my kids with accounts during a promotion that gave the kids zoo tickets. It wasnt a big deal but the kids were excited about it. They were out of tickets at the branch, but promised to mail it. They never sent it. We checked back and they promised to send them. They never sent them. This happened a few more times. I went back to check today because they had the promotion back and asked if they would finally make it right. After having to wait for 20 min for the employee to talk to the manager, they came back and said they were unwilling to help us. Really, you are going to take advantage of kids. Poor form. Definitely, wouldnt recommend them to anyone and will do everything I can to minimize banking with them.

Published at 4 years ago

Published at 4 years ago

Tellers are nice and they help when you have a problem

Published at 4 years ago

I have used them for a couple of car loans. While it s not as streamlined as other bank options online, the employees actually care about helping you and the rates seem to be very competitive.

Published at 4 years ago

Great people. Prompt service. Competitive rates.

Published at 4 years ago

I had no idea what I needed to do after coming back after 2 years in Japan, Wes walked me through it super patiently.

Published at 4 years ago

Great bank and I ve used it for a while but my visit to the ATM to make a deposit was dreadful. It ate half my bills returned the other half and retained my card!! I was at the ATM for an hour trying to figure out what happened on the phone with customer service while cars were lining up behind me. Now I have to go in tomorrow and miss work because they messed up and now I have to file a dispute for the money they took and go through this long complicated process for a mere $20. It s ridiculous! Does anyone know if MACU has a way to compensate me for time and hassle?

Published at 5 years ago

I do not like this location of MACU I love the bank as a whole but this location is terrible. The teller who helped us open a joint account was very judgements of my fiancé and I. Especially towards me and not only that we stood in line for about 15 minutes and as soon as someone became available they told us to go sit for another 10 minutes and we are shrugged off as if we don t matter. I understand that banks get busy but there were at least 4 tellers in the back just laughing and talking while a line is forming. I m just asking to please talk with your staff about this and work on their behavior.

Published at 5 years ago

Staff your location. So slow. Drive through lanes going 10+ minutes to move each car.

Published at 5 years ago

They dont even have enough phone lines to answer the call -- after the corporate number hung up on me when I was a minute past when they themselves said I should have gotten an answer.

Published at 5 years ago

It says the inside hours are the same as the drive-through hours which are until 2 PM on Saturdays. Although, it s not open until then. They need to fix the hours, be aware.

Published at 5 years ago

My mom came here trying to get more info on transferring all her accounts here since she was recommended by a friend on their services. She was trying to speak to the Spanish speaking bank consultant to make sure she fully understands what they offer but was stopped by another consultant because the Spanish speaker was busy. My mom said no thank you that she can wait but was repeatedly told that she (the other bank consultant) can help her now, and repeatedly my mom said no. It got to the point that it looked like she was trying to create a show and an uncomfortable situation. There is a fine line between customer service savvy and just being plain rude. We were definitely serviced better at a different location.

Published at 5 years ago

Says theyre open Saturday until 2, came at 11:53 AM, door locked and phone says theyre closed.

Published at 5 years ago

Published at 5 years ago

So why are your doors locked 30 mins before you close?? 4/27

Published at 5 years ago

Published at 5 years ago

As far as the banking system goes its very good, but theyre atms never work for depositing and its not uncommon to be waiting 15+ minuites if you go through the drive through ( even for a simple deposit)

Published at 5 years ago

Published at 5 years ago

Worked with an employee named Jack. He was helpful, informative, and reapectful. One of the besr experience at a bank I ever had. I recommend this credit union and ask for Jack, he is really helpful.

Published at 5 years ago

By far one of the best Mountain America branches. The staff is very friendly and understanding. They will always go the extra Mile for you. I ve been working with Mayra for years, she s great! Definitely a great place to have accounts at.

Published at 5 years ago

LOVE MACU!! Ive been a member at Wells Fargo for a while, but since doing most of my baking here I have loved it!! The bankers are always kind and happy to help me. I feel very welcomed here, and hope to stay with this credit union as long as possible.

Published at 6 years ago

I have been paying my daughters school loan two months a head ever since we got the loan. I get a receipt saying my next payment is due August 31st. I begin getting letters and phone calls saying I am late. I go to the provo branch on Saturday since I work Monday through Friday. We wait in line for over 30 minutes to get up to the window for the cashier to rudely asks us if I m paying with a card from another bank then says too bad you will have to go to the orem bank we can t take that here! My husband said so you re saying you will not take our payment after waiting for over 30 minutes? She rudely says yep! And shuts the drawer then rolling her eyes. Worst customer service ever. Don t have it open if you cannot help customers and maybe have a supervisor on site to handle staff that aren t handling customers politely in a timely manner.

Published at 6 years ago

Super costumer service, thanks to the bankers their great, provo location rocks.

Published at 6 years ago

Always issues and banking with them is a big headache. Never makes it easy to make payments. Ive been calling for several months to adjust the automatic payments to make sure it is all covered and also set up auto payment for mortgage and it hasnt processed. I called the customer service line again and they tell me im not authorized even though my name is in there and social and Ive been doing this for forever. Also they delayed us on our construction loan 2 months for things that they keep asking to turn in over and over and over and we are always punctual so we could have this going. Thought after all this bad experience, it would get easier, but not, ...just as simple as a payment at the branch takes me like 30 to an hour, and over the phone was faster until today... on top of that, I tried to set up online banking to avoid any interaction and take care of business by myself, and because my husband is the primary account holder .and im the secondary, I dont get to have online banking! They tried it at the branch and took over an hour at the teller line which was a surprise to me, and it is hard with 2 babies, so inconvenient. Also few weeks ago we got a call from collections department showing that we never made our payments, and turned out that YOU guys entered the wrong information when we converted into a long term mortgage. Mistakes like these, makes wonder how are you still in business! 1 mistake is understandable but ALL THE TIME?!!!!!

Published at 6 years ago

Been here for 10 years and love it!

Published at 6 years ago

Published at 6 years ago

The lobby isnt open on a Saturday, which I dont know why since the orem branch is packed and super busy every Saturday that me and my wife try going in. It would be nice if they had at least one person to help customers rather than just have the drive thru open.

Published at 6 years ago

Mountain America as a whole, we love and have never had an issue with. We lived in Logan for years and the branch on 1400 N was always incredibly helpful. Heidi in the Provo branch however, needs to consider a new line of work that doesnt involve keeping customers loyal. She called my wife today with an attitude wondering why she hadnt come in yet to fix a title error from a recent vehicle purchase. An error that was between the dealership and MACU. No, were not sitting around everyday looking for errands to run. Were both busy with jobs and life and fixing someone elses mistake wasnt high on our priority list. Are we scatter brained sometimes? Absolutely. We forgot to bring the forms back in. Guilty. Her rudeness just caught us off guard and was very unprofessional. Not a good way to encourage loyalty. Based on this experience and other reviews, well be staying away from the Provo branch.

Published at 6 years ago

Published at 6 years ago

They re too busy to help you if you re trying to get a loan or open an account. There are usually people sitting in their offices while there are multiple people waiting to apply for loans and get help with their accounts. Tellers are efficient though so even though there is usually a line you ll get to talk to them and make a deposit, printing a new card, etc. fairly quickly. Getting in and out of the parking lot is tricky but the location is convenient so that s fine I guess. I only go to this location if I m making an atm transaction, the Orem location by Red Lobster is better than this one and it isn t as busy. The Orem location also has treats and prizes for coming in when I go, this Provo location doesn t.

Published at 6 years ago

The staff is very friendly, the wait is a little long, but there are many opportunities to open credit again.

Published at 6 years ago

Published at 6 years ago

My wife and I were looking to transfer everything to another financial institution and when we went into Mountain America we were well received. We worked with Jasen and he was amazing. Very professional but also very interested in us as people. He quickly becomes friends with everybody and he helped us get exactly what we needed. We are very happy with joining MACU and Jasen is a huge reason why.

Published at 6 years ago

I opened a checking account today and the loan officer was unbelievably awesome.i was very impressed with every thing.when I was leaving and still,I feel really good ABOUT THE BANK I WENT WITH AND THE CHOICES I MADE.THANKS SCOTTY,YOUR THE MAN

Published at 6 years ago

A few months ago we came into help my son get a car loan for my son. Jason was very helpful with working with us getting the paperwork from the St.Grorge office.

Published at 6 years ago

Published at 6 years ago

Jasen was an absolute delight to work with when I was applying for a loan! He seemed to genuinely care that I get the loan I needed, and was bright and cheerful from beginning to end!

Published at 6 years ago

Seen this banker be on her cell phone for about 30 min while potential customer are waiting. Way the be professional lady! Worst customer service ever!!!!!!

Published at 6 years ago

Scotty is so friendly, I have my own business and my clients appreciate it when greeted by name.

Published at 6 years ago

Sorry for the negative review but we just walked out and gave our money to Zion Bank down the street. We walked in, sat and were not acknowledged by anybody for 20 minutes. I asked the teller if we were in the right place to open a new account and she rudely asked me to sit back down. The manager in the office right next to us never looked or spoke to us. The front desk person had a employee at his desk and was in a deep conversation with her, also never acknowledged our presence. The other desk had a customer but never came up and asked us to wait or apologize for the long delay, heck anything would have been good. My next review will be on Googles site for Zions Bank in Provo which was an amazing experience hence they have my money now. At the end of the day its how the Manager trains his/her staff plain and simple.

Published at 6 years ago

Needs more tellers. There is always a long wait to talk to someone.

Published at 7 years ago

Great service. Line wasnt too bad and the staff are exceptional. I was treated with respect and courtesy.

Published at 7 years ago

Ive had a phenomenal experience working with Jasen! He helped me refinance our car loan, and get set up for a second one! He is very well informed on the products he has to offer, and he did a great job of educating me on those while not being pushy! Ive never felt more comfortable with a banking decision in my life! So glad weve found both Jasen and Mountain America CU.

Published at 7 years ago

My wife and I showed up with a simple question and we were treated with absolute disrespect. I am appalled by the rudeness of the staff.

Published at 7 years ago

Being the only branch in Provo, they should be able to be a full functioning branch on Saturday. Drive through personnel arent very helpful, they are very limited to what they can do. The lobby should at least be open half the day, like every other bank.

Published at 7 years ago

Mayra helped me and was very kind, i felt welcome being there

Published at 7 years ago

They are all about the customer especially Jason hes the best loan officer they have!

Published at 7 years ago

Published at 7 years ago

Super slow service. We waited over an hour to be helped. Found out that we had caught them at some lunch cycle at 3 in the afternoon, which seems unlikely and weird since the banks close at 5 and 6. Also its no excuse, you need to have enough people on hand during lunch breaks to cover customer service.

Published at 7 years ago

On Saturday July 1st, I went to the Provo branch to deposit money into my landlords account. I have been depositing money into his account for a number of years with only a few issues. I do not have my landlords account number and have only had to give his name and general location of where he lives to deposit the money. On this occasion I wrote out a note and sent the money into the bank (using drive up because MACU does not believe in opening their lobbies on Saturdays) for deposit. The teller asked for his account number which I informed her I did not have and that he was the only person in that city with his name. The teller informed that she could not grantee the money would be deposited into his account without his account number. I asked for my money back and drove back to Spanish Fork to complete the deposit(they have done this transaction in the past for me without my landlords account number.) I was very dissatisfied with the poor service I received for this branch and the employee.

Published at 7 years ago

Really great credit union. I have had such a bad experience with Wells Fargo and random fees that people cant explain, as well as bankers who know very little about banking or financial planning. Mountain America bankers are so much more knowledgeable and no hidden fees! So glad I switched to this credit union.

Published at 7 years ago

I have been a customer at Mountain America for a few years and have always been pleased with their services, but today my loan experience in the Provo office with Jasen was remarkable. Jasens enthusiasm and energy immediately made him a stand out, it is obvious that he loves his job and loves what he does. Before we even began the loan process Jasen took interest in me and asked questions, not assuming we would be doing business. Relationship building is key in any business transaction and Jasen has it mastered. Jasen was professional and responsive to my needs. He offered a competitive rate and not willing to settle, proceeded to go to bat and lowered the rate once more. Jasen worked quickly and efficiently with the other team members in the office to close this transaction in a timely manner. It is apparent that Jasen is respected among his colleagues and takes great pride in his work. I am a local restaurant owner and customer service is my business, any business owner would be lucky to have an employee with Jasens service aptitude. Jasen, enjoy lunch on me, Ill be dropping by a $50 gift card for you.

Published at 7 years ago

This location have always been very helpful to me. They are always nice and easy to work with even when challenging questions come up. I am very pleased with every employee.

Published at 7 years ago

The lobby wasnt busy and the finance manager got us going on our first business checking account as quickly as possible.

Published at 7 years ago

Quick service and they treat customers well.

Published at 7 years ago

I went into Provo Branch | Mountain America Credit Union to get a credit card today and was very nervous; it was my first time applying for a line of credit and Ive heard terrible things. Jasen Poppleton, FSR, was WONDERFUL! He made me feel comfortable, talked me through the entire process and helped me get a great line of credit with a low rate! He was amazing. I love working with Jasen and will refer all my friends and family to the Provo MACU branch!

Published at 7 years ago

Wonderful experience doing business with them! Yesterday there was no line, they were prompt and took care of my needs! Thanks!

Published at 7 years ago

Friendly, professional and always helpful, love it.

Published at 7 years ago

Published at 7 years ago

I have been banking at Mountain America CU for 20+ years. The Provo branch is my favorite location for many good reasons, they are friendly, professional and always helpful.

Published at 7 years ago

I got my checking and savings account through them because I had only heard positive things. I then got my first car loan with Holly and she was amazing and very helpful. I love this credit union.

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Its like a family, My son and his wife are members too.

Published at 8 years ago

Published at 8 years ago

I like the credit union but this branch is real hit and miss with their employees. They are amazing or absolutely a pain to work with.

Published at 8 years ago

Friendly tellers.

Published at 8 years ago

Friendly staff that were helpful in finding out about checking accounts and credit cards. Free change counter (for members) is nice too.

Published at 8 years ago

Ive held a business account here for a couple years. Theyve treated us well.

Published at 8 years ago

Love it..... i refinced with them and my apr is now 5.99% from 22.45% that is what i was paying with my previous financial company

Published at 8 years ago

I bank at this branch and am a little baffled by what just happened. I called in to get some advice, pressed 3 as directed and it just rang with no answer for 2.5 minutes. I wait a few minutes and call back... This time there is an answer... The receiver jostles a little...And then Click they hung up on me!! I used to think of them as a friendly community centric CU. not so sure I was right anymore.

Published at 8 years ago

its gey

Published at 8 years ago

Very nice credit union and branch! Great friendly customer service, and besides credit unions are more better and safer financially than banks! MACU has plenty of branches statewide!

Published at 9 years ago

I have been a loyal customer with MACU for about 3 years and they do have great service as tellers, and for making sure stolen cards issues are fixed but apart from that Ive lost my faith in them. We have 4 accounts with them (person and business with checking and savings for each) that have never been negative or even close to. I tried applying with them a few times for a mortgage and the mortgage specialist was never in when I went, so they said they would have them call me. I tried online and was told they would call me then, with nothing. Recently I tried to do an auto loan and was told that I couldnt use my wifes income for pre-approval without her being there (I understand this may be policy), but I didnt want to finalize the loan, just get a look at the numbers. The gentleman wasnt even willing to try, even though we are both on the accounts there. He then said he would call me in about half an hour or so (his words), and I didnt get a call. I finally DID get a call about a week and a half later, after Id already gone with another company. I will probably be switching. I have my auto loans with Security Service and have never once had an issue when working with them. When I applied there they actually got me taken care of. If someone wants my business, they will get it.

Published at 9 years ago

Published at 9 years ago