Mountain America Credit Union - Park City: Newpark Boulevard Branch

They must fired the manager here (guy). They do not want their employee to help people in the easiest way. He should get out of his office and help the line, not just laughing and all talk to other employee. I saw and heard how he handled customers that waited for weeks of their application but he sounded very snobby and did not even took over the situation. This place is absolutely mismanaged. They should hire someone way better and follow up their staff clients to make sure that customers get the answers. They do no reply emails and cannot even get hold with them directly.

Published at a week ago

Pathetic customer service! Horrible Experience!!!!! We made an appointment to open an account. The agent that we were scheduled to meet with was not there at all and they gave us to some other random person to us for our appointment. First HUGE red flag! We had considered changing our banking to this credit union, foolishly thinking this might be a safe place for our money. WRONG! We filled out all the documents and signed everything then we get text messages from the person that supposedly set up our account saying we had to resign documents, without any phone call or explanation as to why! Then when we resigned everything electronically, they went ahead and cancelled our application and new account, without any reason as to why. Again no phone call or follow up! And we still have not received the money back that we deposited with them when we opened the account! Can you say FRAUD! Just beyond the pale! Going to go to one of their competitors now. Maybe they can provide quality customer service!

Published at 5 months ago

Walked into the Park City location, spoke to a teller about opening 2, 6 month grow certificates accounts. One for $50k and another for $30k. She was very nice and told me to sign in at the kiosk, I did and 15 minutes later she came out and told me it would be at least another 15 minutes. I had another appointment so I had to leave. It’s amazing to me that you can’t walk into a bank to give them $80k and someone isn’t delighted to take it.

Published at 4 months ago

This branch in particular is horrible.. I have to wait 30 mins to an hr.. every time I go into the branch… just to simply deposit money or inquire about my account… the manager was more than rude last time I voiced my frustrations and the only thing he could mention is that “they are under staffed and no one wants to work here” hmmm I wonder why..

Pic of literally no tellers at stations

Published at a year ago

Every time I come to this branch. The service is outstanding. From personalized problem solving, to education on credit. The most important one I value is the team takes special interest in my personal and financial success. I’ve known a few key team members, Sophia and Julianne who take special care of me every time I enter the building. I highly recommend MACU for helping others like they did with me get on the right track in following their dreams!

Published at a year ago

My identity was stolen and multiple attempts to open new accounts in my name were made over 4 banks. Mountain America Credit union was the only bank to call and let me know. In which, the lady whom called was kind, caring, and helpful.
Oh, and I'm not a customer of theirs.. they were just doing the right thing.

Thank you!

Published at 9 months ago

I went in expecting to have a teller deposit some cash. The assistant manager saw there was a line and helped me in his office.
Not only did he deposit my cash, but he went above and beyond in assisting me with other areas.
The BEST part: he didn't beat around the bush with loan rates and gave direct answers, wasting neither my time or his.

I've been with Mountain America since I was a kid, and this is a testament as to why I keep my account with them, despite having moved all over the country several times.

Published at 9 months ago

I would recommend Mountain America Credit Unión to everyone! I’ve been helped very efficiently and accurately and I have been treated with respect! I line that my account number is protected and the statements only show the last few digits, other institutions show the full account number and it’s not safe if someone else had access to this number. Thanks for all you do at the Park City Branch! Great personnel! Thanks!

Published at a year ago

They must fired the manager here (guy). They do not want their employee to help people in the easiest way. He should get out of his office and help the line, not just laughing and all talk to other employee. I saw and heard how he handled customers that waited for weeks of their application but he sounded very snobby and did not even took over the situation. This place is absolutely mismanaged. They should hire someone way better and follow up their staff clients to make sure that customers get the answers. They do no reply emails and cannot even get hold with them directly.

Published at a week ago

Excellent attention

Published at 4 weeks ago

Worst service and worst staff

Published at a month ago

Published at a month ago

Staff is always professional and friendly

Published at a month ago

Every body in this bank they are amazing !!! They help you so much and faster they are so friendly and nice with everybody !!!! Thanks so much for your help !!!!!

Published at 2 months ago

The experience I had was very pleasant because I thought they couldnt help me and yet it was quite the opposite. The lady who helped me was very friendly and the best thing was that she helped me in my language. Thank you, Mountain America Credit Union in Park City, keep going.

Published at 3 months ago

Friendly and very helpful. Sofia is great!

Published at 3 months ago

Walked into the Park City location, spoke to a teller about opening 2, 6 month grow certificates accounts. One for $50k and another for $30k. She was very nice and told me to sign in at the kiosk, I did and 15 minutes later she came out and told me it would be at least another 15 minutes. I had another appointment so I had to leave. It s amazing to me that you can t walk into a bank to give them $80k and someone isn t delighted to take it.

Published at 4 months ago

Staff are always professional, eager to help and friendly!

Published at 4 months ago

To serve the public are lousy, but to close ahead of time they are excellent! they say close at 6pm, but at 5:45 they are already closing the doors!

Published at 4 months ago

Pathetic customer service! Horrible Experience!!!!! We made an appointment to open an account. The agent that we were scheduled to meet with was not there at all and they gave us to some other random person to us for our appointment. First HUGE red flag! We had considered changing our banking to this credit union, foolishly thinking this might be a safe place for our money. WRONG! We filled out all the documents and signed everything then we get text messages from the person that supposedly set up our account saying we had to resign documents, without any phone call or explanation as to why! Then when we resigned everything electronically, they went ahead and cancelled our application and new account, without any reason as to why. Again no phone call or follow up! And we still have not received the money back that we deposited with them when we opened the account! Can you say FRAUD! Just beyond the pale! Going to go to one of their competitors now. Maybe they can provide quality customer service!

Published at 5 months ago

Published at 5 months ago

Had the best experience with Alondra she was really professional and friendly my first good experience in a bank for open a bank account

Published at 7 months ago

Published at 7 months ago

I think this credit union is one of the best, good customer service and they are always willing to help, they know how to serve, when it comes to getting a vehicle loan they have the lowest interest, recommended 100% x 100%!!!! !

Published at 7 months ago

Published at 8 months ago

no better than Heber City Moun

Published at 9 months ago

I went in expecting to have a teller deposit some cash. The assistant manager saw there was a line and helped me in his office. Not only did he deposit my cash, but he went above and beyond in assisting me with other areas. The BEST part: he didnt beat around the bush with loan rates and gave direct answers, wasting neither my time or his. Ive been with Mountain America since I was a kid, and this is a testament as to why I keep my account with them, despite having moved all over the country several times.

Published at 9 months ago

My identity was stolen and multiple attempts to open new accounts in my name were made over 4 banks. Mountain America Credit union was the only bank to call and let me know. In which, the lady whom called was kind, caring, and helpful. Oh, and Im not a customer of theirs.. they were just doing the right thing. Thank you!

Published at 9 months ago

I would recommend Mountain America Credit Unión to everyone! I ve been helped very efficiently and accurately and I have been treated with respect! I line that my account number is protected and the statements only show the last few digits, other institutions show the full account number and it s not safe if someone else had access to this number. Thanks for all you do at the Park City Branch! Great personnel! Thanks!

Published at a year ago

Published at a year ago

We just came to Park City from PA. Mountain America helped us with notarizing docs for selling our house. What a refreshing experience in this day and age that they provide notary services free of charge. The branch was open and friendly. Branch Leader Julianne Bown was fantastic and so helpful. We cant say enough about how pleased and impressed we were with Mountain America Credit Union. A+

Published at a year ago

Every time I come to this branch. The service is outstanding. From personalized problem solving, to education on credit. The most important one I value is the team takes special interest in my personal and financial success. I ve known a few key team members, Sophia and Julianne who take special care of me every time I enter the building. I highly recommend MACU for helping others like they did with me get on the right track in following their dreams!

Published at a year ago

I love MACU and keep my account open even though I moved out of state years ago. Recently when I was visiting I stopped into the Kimball Junction branch because I needed help with getting a new debit card. The teller who helped me was cheerful and went out of her way to ensure I had what I needed. This branch seemed a little understaffed but all the employees were courteous and eager to help. There was just a positive feeling about the place. It made me realize I absolutely did the right thing by sticking with MACU when I moved.

Published at a year ago

This branch is stuck in 2020. Still operating at covid time.

Published at a year ago

I love this bank! Great customer service and local feel and values.

Published at a year ago

Great company and employees. Horrible phone service. The auto responses are horrible and the reps never answer.

Published at a year ago

Nice staff. It begins and ends there. Had a loan adjustment started on 5/25, the loan officer left 2 weeks later. No follow up and several phone calls later it was finalized almost 3 months later-when I was promissed less than a 2 weeks. I asked for less than $50 credit on the interest, which was the difference in interest from a few weeks after the time promissed to the several calls to finalize.The answer was no. They even lost complete track of the loan, and some of the calls were for them to find the loan. The adjustment would never have happened, if I hadnt called several times. Even the first time the loan was done-many months ago,I was given wrong information, and that also took many phone calls. Highly incompetent. Find another bank.

Published at a year ago

Published at a year ago

This branch in particular is horrible.. I have to wait 30 mins to an hr.. every time I go into the branch just to simply deposit money or inquire about my account the manager was more than rude last time I voiced my frustrations and the only thing he could mention is that they are under staffed and no one wants to work here hmmm I wonder why.. Pic of literally no tellers at stations

Published at a year ago

First call customer service.The associate that took care of was well knowledgeable and helpful .

Published at a year ago

Would have gave 5 but the credit union branch locations software needs an update, kinda

Published at a year ago

This place sucks. I don t use MACU for this specific reason. I arrived at this brand twice there is a line of 10 people and one teller working and when you mention to them that this is not acceptable their answer they don t have enough employees. Well they could hire people. I bank with 5 banks and I have seen this level of disrespect to customers. If I were anyone else I would avoid using MACU it is a horrible bank that doesn t treat its customers with respect.

Published at a year ago

I dont know what is going on with this branch but it takes 20 minutes or longer to do a transaction there, and it does not matter if it is drive through or inside. It did not used to be this way

Published at a year ago

I felt like family immediately!! The staff was very friendly and courteous,and very knowledgeable about the various services and products that are available. A1 service,thank you!!!

Published at a year ago

Team Leaders of this bank are all chitchatting, didnt even care of their teller being slammed today 6/28/23. It was a huge line of people and 2 of the team leaders were just on the side talking with each other (a guy- acct manager, and a blonde lady). Thank God my teller is so patience and took time to do excellent service depite of a stressful afternoon.

Published at a year ago

This is the best bank in Park City. The tellers are helpful, happy, and efficient.

Published at a year ago

Published at a year ago

Published at a year ago

They just need more people. Thanks for the help alondra.

Published at a year ago

We love working with Amar and Issac. Professional, knowledgeable, and able to take care of us.

Published at a year ago

Have spent 15+ minutes in the drive through with NO CARS multiple times. This will be the last. They will take my ID and information then I sit there waiting for my money for so long. Today I waited 20 minutes AFTER I gave them my information. I know it s not busy either

Published at a year ago

Worst experience never in my life. Can t stand this place. Customer service is terrible. They do not care about you. I have never been so unhappy and uncomfortable with pulling a Little money out of my account. I hate this place recommending 0 out of 10

Published at a year ago

Queue is served faster like Lightner, good customer service problems solved efficiently & effectively

Published at a year ago

Just paid a 72 month lease in 16 months thank you MACU

Published at a year ago

Published at a year ago

Published at 2 years ago

I dont want to do this bc so many of the workers have been so kind as well as the manager. But... its gone too far. Any time we have an issue it seems to take about an hour to fix if not longer. I sat to make a cash deposit for 30 minutes. Its just too much. I have four teens with accounts, businesses etc and Im hoping somehow they upgrade their systems for a much more efficient routine.

Published at 2 years ago

My son had fraud on his card from obviously fraudulent company and they told him it would take 3 months to research. I would not feel safe financially with them.

Published at 2 years ago

Isaac was very helpful, knowledgeable and kind in helping us get out 1st car! Thank you!

Published at 2 years ago

Isaac was FANTASTIC. My wife and I recently married and we re stressed about our financial situation which was complicated. He truly cared that our financial health was at the forefront of everything he did. He helped consolidate my wife and I s debt and get a car loan too. All of which we are paying less in monthly payments and have lower interest despite taking out two loans! He set up a joint account for us and put us on the right path to financial wellness! 10/10, 5 stars.

Published at 2 years ago

High loan rates even for long time members with good credit who pay off loans. Long wait times for customer service phone and in person. And now they are charging fees if you dont carry a $10k balance? Doesnt run like a credit union or not for profit.

Published at 2 years ago

Published at 2 years ago

great experience with Sophia in branch... however I have been trying to call the branch for 2 days and no one will pick up the phone.. super frustrating

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I have my account with them since almost 3 years I decided to refinance my car that I got at Mark Miller Toyota and MACU offered me a lower interest rate. Vanessa Goldberg was my financial officer and she went above and beyond to help with the whole process.

Published at 2 years ago

Slow!!! The people at the new Heber branch are the reason Im switching to First Am.

Published at 2 years ago

just opened an account at MACU in park city, and to say i m happy i joined here is an absolute understatement. i worked with vanessa and she is INCREDIBLE. hands down the most helpful banker i ve ever worked with, she s so understanding and positive and i will continue to bank with them because of her alone! i also worked with julianne briefly and she s also just as amazing! if you re hesitant about leaving a big bank for a credit union, DONT BE, and join at MACU

Published at 3 years ago

Maria is the embodiment of customer service! Thank you for everything :)

Published at 3 years ago

All good except when I opened my accounts I asked if macu participated in Zelle and was told that it did. Ive come to find out that it does not. While I can transfer to accounts at other banks, it takes up to 2 days & requires account & routing numbers, which is extremely inconvenient. Zelle transfers almost immediately with just the recipients phone number. Please consider allowing access to Zelle for the benefit of all your customers.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Kudos to Julianne Bown at MACU in Kimball Junction. Julianne is a perfect combination of courtesy, professionalism and competence. After helping me with a home loan and discussing my credit utilization percent, Julianne was able to increase my Visa card limit by 200%, which dropped my credit utilization and improved my credit score markedly. I didnt ask her to do this, she simply knew it would improve my credit score and did it for me anyway. That level of service is nonexistent at banks and other credit unions. To say I am pleased and impressed would be an understatement.

Published at 3 years ago

All the staff have been super awesome since Ive become a member. Initially,opened an account because of a previous employer and was close to home,but have been 150% satisfied with the Park City Utah Branch.

Published at 3 years ago

My wife and I went to the branch with an appointment to transfer over $100,000 from chase to Mountain America. We provided all the needed information to the branch employee and we have yet to see this happen. I actually wanted to believe they would do a better job than Chase but it seems they have no interest in our money or services. Why is this? Please see if you really want to help us.

Published at 3 years ago

It is an excellent Bank, its staff are some of the kindest people I have ever dealt with, always attentive and respectful...

Published at 3 years ago

Very friendly team.

Published at 3 years ago

Published at 3 years ago

Walked in and was helped immediately. Got the information on my mobile deposits from the night before and took care of my transaction quickly. In and out of the Branch within 5 minutes.

Published at 3 years ago

I just opened a new account and the staff was more than helpful and appeared to be enjoying their work.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

It is always a good experience when going into branches whether it is Springville, Park City or SLC. It is always good

Published at 3 years ago

Published at 4 years ago

very friendly, courteous employees, always smiling, make you feel welcome

Published at 4 years ago

My husband dealt with Cameron today and he was incredibly helpful. Have experienced nothing but good service at this branch.

Published at 4 years ago

Today I went into complete a transaction with Adam. all I can say is hes easily worth double of whatever theyre paying him. His attention to detail was impeccable, his empathy to my situation was amazing, and hes the best damn bank employee Ive ever met. He resolved my issue and was very knowledgeable. Thank you Adam!

Published at 4 years ago

Published at 4 years ago

The Park City Branch is amazing. In the past couple of weeks they have scanned a large document for me and most importantly they stayed late to help me re accommodate my account. They go above and beyond with each interaction.

Published at 4 years ago

I went in to get a loan for a motorhome and was treated very well, Adam was patient, professional and fun to work. It took about a hour to walk out of Mountain America with a new motorhome and a big smile on my face. Adam Valdez is a great loan officer!!!

Published at 4 years ago

I went into MACU and was going to withdraw what little cash I had in my savings and close the account. However the wonderful, friendly teller told me all about the great benefits of having an account and all the products MACU offered and I decided to keep my account open and take advantage of some of those great offers.

Published at 5 years ago

Andre, thank you for helping us in major time crunch! You were about to not only get a checking and savings account opened for us but you explained some other options we were interested in, opened two CD s, deposited our money, and printed out new debit cards ALL IN 35 minutes. Thank you! It s was a pleasure meeting you today and we look forward to working with Mountain America!

Published at 5 years ago

Working with Julianne was a delight, she took the time to research my problem, it was complicated, and helped assure it would not reoccur. She made sure that future transactions would be seamless for me. Thank you very much.

Published at 5 years ago

Horrible customer service Drive thru is the slowest ever. They have to run back and forth to rhe front to help others

Published at 5 years ago

I rushed into the Kimball Junction branch about 2:00 pm on Christmas Eve to withdrawal cash for gift giving. Not only had a procrastinated, but had certain bills I was requesting. Jane, at the branch, was patient, kind and went out of her way to search for the bills I wanted. Jane is one of the reasons I bank and use MACU for most of my financial needs!

Published at 5 years ago

All employees are very friendly .Cherish is very helpful ,beautiful and very friendly.She did a good job of helping us.Thank you so much to all of the employees.Gob Bless You.

Published at 6 years ago

I m rating them a one because of the loan officer. None of the business they do could make up for the unprofessionalism and arrogance of this man. Even if you schedule an appointment he acts like you are unimportant and wasting his time. He didn t give us any respect, wouldn t listen to what we were trying to say and acted like we have no business trying to build a house, especially in Park City. This wasn t a one time thing, he was the same way a year ago but we decided to give him the benefit of the doubt and use him again. I thought maybe all loan officers were this way until we switched to a new lady in Salt Lake and she actually wanted to help and listened to everything we had to say. It s just too bad such a rude man has to work with people.

Published at 6 years ago

best financial institution Ive ever used! the people here are amazing

Published at 6 years ago

Friendly, professional customer service very conveniently located and accessible at Redstone Center. Staff is always willing to help and happy to see you. A special thank-you to Chelsea, Cherish and Becky who always go the extra mile tirelessly and patiently assisting me with my needs.I highly recommend MACU and that particular branch.

Published at 6 years ago

Very positive experience!! Andre was so knowledgeable and helpful. He made the whole process of opening an account a pleasure. So nice to have a positive experience! My last banking experience with another local branch of a different bank was really difficult and as I result I closed out my account. I am so pleased to be dealing with Mountain America Credit Union.

Published at 6 years ago

Hey There, I have been a member for a for years now and I wanted to share my experience. Chelsea, Bekii and Melisa form the Park City (Kimball Junction), Utah Branch are the reason why I bank with MACU. They are always so friendly, genuine, helpful and competent. I look forward to stopping in because of them and their exceptional customer service. Chelsea has been so helpful when trying to get a loan. I wont work with anyone else. They have been an great asset to my rapidly growing business and I wanted to show some appreciation! Thank you MACU for employing such good people!

Published at 6 years ago

Chelsea Wall was phenomenal. The entire experience of obtaining my HELOC was delightful.

Published at 7 years ago

Extremely slow service. Please hire more tellers

Published at 7 years ago

Published at 7 years ago

Beautiful building and great customer service.

Published at 7 years ago

Everyone here is very nice and knows what they are doing. Im glad I switched these guys a long time ago, ill never go with anyone else!

Published at 7 years ago

I have not found a better group of committed professionals. Both by phone and at branch locations, they have the best, most committed costumer service. Every time. Thanks

Published at 7 years ago

Published at 7 years ago

Great!!!

Published at 7 years ago

Very helpful and friendly.

Published at 7 years ago

Great employees, able to solve problems without asking a manager! Customers come first, makes the customer feel important!

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Very nice branch and super professional employees. The location is convenient to my grocery shopping and general errands. I went in just before closing several months ago to setup a new account and they were very patient with me and not rushed at all. They took their time in explaining my options and made me feel very welcome. As a side note, I noticed that one reviewer said this was an ATM only location which is incorrect.

Published at 8 years ago

The location is towards smiths. Great credit union. I have been happy since switching from Wells Fargo.

Published at 9 years ago