Mountain America Credit Union - Murray: State Street

Mountain America Credit Union is wonderful! Every time I go into the branch on State Street in Murray, Utah I am treated very very well. Everyone who works there is very polite and always take the time to answer any and all questions I have! The credit union experience is so much better than that of a big bank.

Published at 3 months ago

Incredibly frustrated with my experience recently with MACU home loans department. Our loan application expired after I'd reached out multiple times (3 emails, one phone call to call center) trying to find out why the silence. The call center rep told me she'd ask my home loan rep to reach out (that didn't happen).
Federal regulations require home loan apps expire after 30 days. I emailed the rep I was working with 3x since her last communication on 8/14 and she never responded to my emails. Then yesterday, she emailed me! ...only to say the app was closed. She NEVER communicated with me since the 14th.

The call center rep was sympathetic and helpful, but I have to start the process all over again, I could cry. That was so much work and time collecting our required docs. I am looking around now for a different bank to get this loan.
MACU has been great for my auto loans, but I would be hesitant to use them for home related lending. If you do, be persistent about getting communication, and ask for escalations or management if you are not being communicated to.

Published at 2 months ago

Tara brought so much information to my attention regarding my account and I really appreciate her willingness to walk me through everything. I recommend Mountain America Credit Union to all of my family and friends.

Published at 2 months ago

Simply the best branch and best staff. I’ve been banking here for about 10 years and just now decided to write a review. Much overdue. Jackson is one of the most helpful managers I’ve ever met and always willing to go the extra mile. And the staff is top notch. But a special mention for Lisa and how patient she is when I become “that customer” who can have way too many different things to sort out while I’m at her window. David too. And whenever I need a loan, I always hope Monica is available.

But MACU also has some amazingly convenient programs out there. From a very easy to get short term loan, to the My Express sub account and so much more, they really do try to create tools meant for helping their members.

Published at 7 months ago

I LOVE AMERICAN FIRST CREDIT UNION. Just today I was fasting a horrible issue. So I went into the branch. They were extremely busy. However I caught the attention of a great employee. Here name is Monica. My god I am so grateful for Her she acknowledge me and asked if she could help!! Today my prayers were answered by the Mosr Wonderful Woman here name is Monica. I have fallen on hard times. Lost my job. In November because of the recession and because the state unemployment programs are the worst. I couldn’t get help from the unemployment. So I started doing odd job where I could because I am 63 years old. No one would hire. And trust me the elderly are being judged and discriminated against. Govern COX COULD NOT CARE LESS! However Monica saved our LIFE My life today! Thank God for Blessing like her. I love Mt America. Great Company With even GREATER STAFF..Thank you B Smith.

Published at 7 months ago

Most Def. not your average credit union, as they went above and beyond, exceeding my expectations, and multiple reps. went out of their way to find the answers i needed as well as had the compassion to let me fully explain in detail the reason for my communication. If you have been following along with my reviews you indeed know this is very important to me and i am representing more than just myself but so many of the disabled community. (in my reviews on google as well as my posts on instagram @ September Virgo). final score A+.

Published at 7 months ago

My contact was over the phone. Everyone I spoke with was very professional, but also friendly. My issue was taken care of in a timely manner.

Published at a month ago

Every time I visit Mountain America Credit Union branch, everyone is very friendly and courteous and very helpful. And I especially appreciated Wendy and Sam who both gave me great service and were very professional. I really appreciate that and whenever I have had questions or concerns I have always been helped. Thank You Mountain America you have great people working for you

Published at a year ago

Published at 11 hours ago

It was very busy when there and only 2 tellers. One sitting with window closed not doing anything. Very slow and could have done better at the dry up.

Published at 2 days ago

Very good

Published at a month ago

Published at a month ago

Published at a month ago

My contact was over the phone. Everyone I spoke with was very professional, but also friendly. My issue was taken care of in a timely manner.

Published at a month ago

Incredibly frustrated with my experience recently with MACU home loans department. Our loan application expired after Id reached out multiple times (3 emails, one phone call to call center) trying to find out why the silence. The call center rep told me shed ask my home loan rep to reach out (that didnt happen). Federal regulations require home loan apps expire after 30 days. I emailed the rep I was working with 3x since her last communication on 8/14 and she never responded to my emails. Then yesterday, she emailed me! ...only to say the app was closed. She NEVER communicated with me since the 14th. The call center rep was sympathetic and helpful, but I have to start the process all over again, I could cry. That was so much work and time collecting our required docs. I am looking around now for a different bank to get this loan. MACU has been great for my auto loans, but I would be hesitant to use them for home related lending. If you do, be persistent about getting communication, and ask for escalations or management if you are not being communicated to.

Published at 2 months ago

Tara brought so much information to my attention regarding my account and I really appreciate her willingness to walk me through everything. I recommend Mountain America Credit Union to all of my family and friends.

Published at 2 months ago

I have NEVER been treated poorly at any of your branches. I do most of my banking in Murray.

Published at 2 months ago

Excellent yes very good I recommend it 100%

Published at 3 months ago

Mountain America Credit Union is wonderful! Every time I go into the branch on State Street in Murray, Utah I am treated very very well. Everyone who works there is very polite and always take the time to answer any and all questions I have! The credit union experience is so much better than that of a big bank.

Published at 3 months ago

Excellent attention

Published at 4 months ago

They always do everything they can to help the customer have the upper hand in the deal.....

Published at 4 months ago

The atm needs to be serviced more I ve been there 3 times this week and it s never accepting deposits.

Published at 5 months ago

Mountain America, is the best credit union I have ever found. i have been very happy here for many years.

Published at 5 months ago

Dont waste your time with a boy whose name is Godoy, bad attention and little experience.

Published at 5 months ago

Luis was so nice and extremely helpful!!

Published at 5 months ago

Published at 6 months ago

Simply the best branch and best staff. I ve been banking here for about 10 years and just now decided to write a review. Much overdue. Jackson is one of the most helpful managers I ve ever met and always willing to go the extra mile. And the staff is top notch. But a special mention for Lisa and how patient she is when I become that customer who can have way too many different things to sort out while I m at her window. David too. And whenever I need a loan, I always hope Monica is available. But MACU also has some amazingly convenient programs out there. From a very easy to get short term loan, to the My Express sub account and so much more, they really do try to create tools meant for helping their members.

Published at 7 months ago

I really like going to this Mountain America! Dani was really helpful and sweet with a transaction I had to have help with today. I have had other staff from here help with any bank issues I had or with any questions I have. I m happy this one is close to me.

Published at 7 months ago

I LOVE AMERICAN FIRST CREDIT UNION. Just today I was fasting a horrible issue. So I went into the branch. They were extremely busy. However I caught the attention of a great employee. Here name is Monica. My god I am so grateful for Her she acknowledge me and asked if she could help!! Today my prayers were answered by the Mosr Wonderful Woman here name is Monica. I have fallen on hard times. Lost my job. In November because of the recession and because the state unemployment programs are the worst. I couldn t get help from the unemployment. So I started doing odd job where I could because I am 63 years old. No one would hire. And trust me the elderly are being judged and discriminated against. Govern COX COULD NOT CARE LESS! However Monica saved our LIFE My life today! Thank God for Blessing like her. I love Mt America. Great Company With even GREATER STAFF..Thank you B Smith.

Published at 7 months ago

I go in to get the services that I think I have a right . I get profiled on my account which is a service you guys provide and I take advantage of the service because its their . Then get rejected by the teller and the Manager very displeased n putting a personal complaint ..

Published at 7 months ago

Most Def. not your average credit union, as they went above and beyond, exceeding my expectations, and multiple reps. went out of their way to find the answers i needed as well as had the compassion to let me fully explain in detail the reason for my communication. If you have been following along with my reviews you indeed know this is very important to me and i am representing more than just myself but so many of the disabled community. (in my reviews on google as well as my posts on instagram @ September Virgo). final score A+.

Published at 7 months ago

Published at 7 months ago

Nice place, friendly staff to greet you, tellers were awesome

Published at 8 months ago

I think that Alan, the advisor who assists me, is a very professional and very helpful person, whenever I go, I wait for what I need to be attended to by him. It is a great bank with great staff and attention, I feel very satisfied, thank you

Published at 8 months ago

Published at 8 months ago

Mountain America crew always covered all the bases. Thanks so much.

Published at 9 months ago

Published at 9 months ago

Super attention

Published at 10 months ago

The teller was very quick to take care of what I needed to do.

Published at 11 months ago

Every time I visit Mountain America Credit Union branch, everyone is very friendly and courteous and very helpful. And I especially appreciated Wendy and Sam who both gave me great service and were very professional. I really appreciate that and whenever I have had questions or concerns I have always been helped. Thank You Mountain America you have great people working for you

Published at a year ago

We were very well assisted and employees were very nice

Published at a year ago

Friendly, competent, quick service.

Published at a year ago

Published at a year ago

I always have a great experience when I visit the Murray branch of MACU. Plesant employees and topnotch service.

Published at a year ago

I use to love this credit union. Been with them for over 20 yrs. my last 3 encounters have been frustrating with not good out comes. It s time to find a new financial institution. Sad

Published at a year ago

At leat 12 employees standing around and 1 wondow open. The man was getting frustrated and I totally understand why. Just chit chatting while this 85 + year old man looked like he was having a hard time even standing!!!

Published at a year ago

I m really disappointed with Mountain America. This place is so crowded at all of their locations and it feels impossible to get quick and reliable service. Clearly they need to figure out how to properly service the amount of customers they have. I ve never banked somewhere that has lines and wait times this bad. Seriously, I will likely be switching banks and would suggest you bank elsewhere as well.

Published at a year ago

I went to use the ATM machine outside. It wouldn t work ended up costing me about $1000 because I couldn t get the cash to do a small business deal.

Published at a year ago

Quick, courteous and helpful!

Published at a year ago

The bank was very busy but the staff was quick to help everyone and very friendly!

Published at a year ago

Hannah was amazing in helping me increase my credit card limit. Her expertise and excellent customer service made the process smooth and effortless.

Published at a year ago

Mountain America is the best. They have great service.

Published at a year ago

Published at a year ago

I would not recommend mountain America for any auto loan, they seem to only focus on a couple of negatives rather then seeing the positives!! So they offer a high rate even with decent credit.

Published at a year ago

Very good

Published at a year ago

Fast and efficient for taking out a loan

Published at a year ago

Published at a year ago

Excellent service and a lot of professionalism, I am truly always satisfied

Published at a year ago

David was pretty coo. Real professional, explained everything to me with patients, and professionalism.

Published at a year ago

Had an issue with my card. Went to the branch office and issue was resolved quickly.

Published at a year ago

Always trying to find something whatever they can to not help you that applies to accounts credit cards even loans haha how is this bank still in bussines? Go to America first they have better customer service and are always willing to help.

Published at a year ago

Came to the office at 1:30 they were super busy and then I wanted to open an account and one of the English speaking lady s goes and tells me that everyone is super busy but she can try and an open an account but it will be half way through she doesn t know if she would be able to finalize it. Because they do close at 2 but yet what happen to good customer service? I understand their busy but she didn t seem like she wanted to help she suggested to open an account online and someone will reach out. This is my first time at this bank and my last time is sad that someone wants to open an account and can t because she doesn t want to do a lot. I m sure not recommending this bank to anybody. If I can put 0 stars I would.

Published at a year ago

Very little time waiting in line. Transaction was made quickly. Employees were very friendly and personable.

Published at a year ago

This branch is awesome. We worked with Ana to get my car refinanced, after being quoted over 10% in interest at another institution. We met with her on 2 occasions, and both times she was very knowledgeable and very kind through the whole process. I ve been with Mountain America for my whole life, and I wouldn t bank with anyone else. I will most definitely be a lifelong member.

Published at a year ago

Published at 2 years ago

The wait times are getting bad here. There are currently 2 windows open and long line.

Published at 2 years ago

Excellent service

Published at 2 years ago

Excellent customer service. Knowledgeable, courteous and very friendly and helpful staff. Jaxson is an amazing branch manager. I will be doing all of my banking here.

Published at 2 years ago

Didn t get enough information on the loan and it put me over budget. Now I have to come back in to clear it up. And I told the person what my limit was and he didn t come close. My fault for not saying no.

Published at 2 years ago

Published at 2 years ago

Very slow services they can t even print replacement card. Their employees love waste peoples time

Published at 2 years ago

Published at 2 years ago

Slowest moving branch ever. If it s not completely empty I don t even dare stop there. Sat in the drive thru with only 4 cars between two open lanes for 30 minutes and when I get to the teller they closed it

Published at 2 years ago

Excellent as always

Published at 2 years ago

Such a quality experience. Love this branch.

Published at 2 years ago

I like Mountain American Credit union.

Published at 2 years ago

Horrible. No one checked off the option for the (5010) and I wasn t told to use it. So all I put was my account number to get my check. turns out I needed that to get my money for my work. So now I have to go through the process of calling them and further delaying my check from being here all because the person I had set up my account didn t let me know. This is frustrating. Please hire more competent people. This is my first experience with them so, not looking good. I don t feel very confident in my decision choosing MACU.

Published at 2 years ago

I just arrived at bank 10 minutes before closing. They did continue to help the customers already in bank. My teller was excellent handling my transaction in a timely manner. He was still so nice professional and energetic even though this was the end of his shift. Mountain America is so much better than that Wells Fargo with all the fees and Wells Fargo attitude tellers. Love MACU.

Published at 2 years ago

Marina is the best teller Ive ever had she was kind and patient mountain America cherish her.and thank you so much marina

Published at 2 years ago

Published at 2 years ago

Michelle Cline helped me with a loan and was absolutely fantastic through the whole process!!

Published at 2 years ago

Anna was amazing!! Super knowledgeable!

Published at 2 years ago

I went in and opened a account today. William helped me. All I got to say is he is awesome and I really appreciate it.

Published at 2 years ago

Published at 2 years ago

Have never been to this Branch before. I was Pleasantly Surprised by the Very Friendly Staff, the Clean and Tidy Lobby and the Atmosphere of the place. I was in and out in less than 10 min.

Published at 2 years ago

Love banking here, helpful staff, friendly.

Published at 2 years ago

Published at 2 years ago

Staff is fantastic

Published at 2 years ago

Pulled up to the ATM machine I was kind of in a hurry I needed to deposit this money I put my card in the machine by the time I got my money ready to put it in the machine the machine ate my card I was totally irritated I needed to get that money in the bank had to wait till 9 try to get my card back kind of messed up my whole day

Published at 2 years ago

Do not get a mortgage or refinance with mountain America. Long story short I dont know how they stay in business. I hope the couple good employees they have move on to good careers but they have terrible service not the best interest rates and the worst underwriters ever.

Published at 2 years ago

Published at 2 years ago

Associate was very helpful and friendly.

Published at 2 years ago

Theresa the manager needs to be more professional. She needs to stop chatting with her friends on the computer . She seems like she only cares about Facebook while been at work.. I totally disappointed with the manager Theresa at that location . I was asking her for a bank statement n she just said sorry we close in 20min n said no . Come back tomorrow . Wow .

Published at 2 years ago

Published at 2 years ago

We ve been members for a while, great service until now. Today more than half are closed on Saturday terrible move Mountain America!!! You ll be loosing more business this way!

Published at 2 years ago

For years our bank has been a very good experience.

Published at 2 years ago

Excellent location. Near the mall and Sprouts grocery store. Love Mountain America and Sprouts

Published at 2 years ago

Loaded with people but the line moved very quickly.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Been with MACU ever since takeover from DeseretWest CU. Even transferred my WellsFargo over to MACU. Theyve been there for me in all times, good and bad, and have always made me come out on top!

Published at 2 years ago

The teller at my branch is six stars

Published at 2 years ago

Money pass atm network big plus. Teller was excellent. Please join the Allpoint atm network also. With the Money pass atm network will be a member my whole life.

Published at 3 years ago

Mountain America Credit Union cares about everyone. Customers and enen new businesses who are making a difference in the community. MACU is like family to me, there is no financial problem that they can not help me solve.

Published at 3 years ago

The work teams attention is very efficient. I usually go directly to the bank for this reason, although I know I have alternatives via the internet. Mrs. Monica is a very nice person who is always willing to help. Congratulations, you are a high-performing team.

Published at 3 years ago

Lynden was awesome to work with very friendly and helpful :)

Published at 3 years ago

The only thing that sucks is the app I liked the old one better. This new one is always down or screwed up

Published at 3 years ago

Been going through a bunch of run arounds through all the other branches and whenever I come to this one they always very nice to me even if they can t fix my problem due to policies and such.

Published at 3 years ago

Published at 3 years ago

I am beyond impressed after with Lyndee at this location. She helped me with some big financial decisions and I was more than pleased with her hospitality. She definitely knows what she is doing. Thank you so much !!!

Published at 3 years ago

Published at 3 years ago

Evy and Dylan were both so kind and helpful. They made the process quick and easy!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Very friendly staff

Published at 3 years ago

Published at 3 years ago

Mountain America Credit Union has helped me and my family with auto and boat loans when other competitors would not. Every branch employee has been absolutely amazing! They listens and offered suggestions when they new it would help! I will continue to use MACU whenever me or my family needs a loan or help with any financial needs.

Published at 3 years ago

They are very kind people and provide very good service.

Published at 3 years ago

Published at 3 years ago

Daeson R is one of the best men that I ve worked with on a not so great situation. He went above and beyond trying to help me. I ve never gotten such great!!!!!! Customer service before. I tip my hat you, thank you!

Published at 3 years ago

Usually have a great experience with MACU, but today wasnt so great. Went to the branch on State St because I received a call from the fraud department which I appreciated, although after showing to a rep from the fraud department I was instructed to go to a local branch to have the fraud issue resolved by having to open a whole new account. So by this time is was about 5:30 after speaking to the rep on the phone and I did not want to have to wait until the next business day, but I showed up to the bank with at least 10 minutes, waited in line to get to the teller only to tell me sorry, its 6pm now and were closed. You can come back tomorrow to take care of the issue, Im sorry... I get it, it was closing time and all the reps were with customers, but I only went and left work early because the fraud department had told me to see about getting in sooner than later. All the lady could say was oh I better go lock the doors now. Poor customer service and probably wont be visiting this branch for service.

Published at 3 years ago

Professional, helpful, and expedient as usual. Great customer service and a wonderful banking experience.

Published at 3 years ago

I love Mountain America they have been so great to deal with, never had a problem been with them for 9 years.

Published at 3 years ago

Great customer service very knowledgeable and always willing to help . Best team ever and if you ever need anything or questions they will always be there for you. Thumbs

Published at 3 years ago

MACU is my favorite. Best experience I ve ever had in a financial institution.

Published at 3 years ago

After having a bad experience with a discriminatory Manager Elton Luka at another MACU location (735 S. State St. SLC.) My Wife and I got the help we needed at another location (5899 S. State St. In Murray) the Teller and the Manager both were kind and non-discrimintory. Thank you for treating us as human beings.

Published at 3 years ago

Only thing I could say is that its a great bank

Published at 3 years ago

I came in just to update my address and get a replacement card and the person that helped me was amazing and went the extra mile to help me and update me on many important things. Her name is Evelyn, I would definitely recommend this location solely based on how well her communicative and customer service skills are. I had no idea you could do so much just using the app. I found her and the information to be very helpful. :)

Published at 3 years ago

poor customer service and not organize...

Published at 3 years ago

Signed up a business account and the lady that was helping me failed to follow up and or apply for a line of credit. Well I guess I will be closing my account and going somewhere else..what a waste of time. It took her 3 hours sitting there to accomplish..or so we thought..

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

They have only 1 or 2 tellers at the busiest time of the day. Doesnt make sense. Need to find another location to go to Update: Few weeks later and still the same issue. 2 open tellers in lobby and line to the door. Guess the branch manager missed the memo?

Published at 3 years ago

They are very helpful!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Horrible customer service I called and didn t even get a chance to speak before they hung up on me TWICE !

Published at 3 years ago

Published at 3 years ago

Walked in and there was rap music singing about girls. I thought it was weird and unprofessional. But nice building and kind staff.

Published at 3 years ago

Nice stuff

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

WORST SERVICE EVER! I waited in line for almost 20 minutes {18.5) at the front of the line. There were 2 lobby tellers, both tied up with MULTIPLE LONG TRANSACTIONS (one customer each). The 2 drive up tellers helped 2 customers in that time and apparently CANT help the lobby because they just sat there while 8 people stood in line. FINALLY someone else came from a desk... Only to tell me the debit card machine, which is why I was there, was broken. Normally Ive had great service, but this is UNACCEPTABLE. Get it together MACU!

Published at 3 years ago

Published at 4 years ago

Ive been with mountain america for 20 years now and this by far the worst branch Ive had to deal with. They lost the check imaging due to a system crash on their end, threatened me that Im going to have to pay the full amount that the check if I dont get them a copy of the check. Ive tried calling them 4-5 times a day for 2 weeks straight and cant get through to a single person to get more information. Ive left multiple voicemails and have done everything I can to get in contact with them. I ended up calling their service center to get help, the service center couldnt get ahold of the branch manager or anyone at the branch. 0/5 stars would and never will return to this location. If you work at this branch and respond telling me to email you to get this resolved Ill tell you to eat a sock. I went straight to corporate after weeks of troubles, and after 1 hour on the phone I finally got my issue resolved.

Published at 4 years ago

The branch manager was amazing. He was super funny and made an awful experience as pain free as possible. We still dont know his name, it could be Dustin, justin, jason, Dason, or Monica. Whatever his name is I enjoyed the whole experience. Its the first time Ive laughed in a long time

Published at 4 years ago

I have banked with Mountain America since 1986. The full experience is always good. The people that work there are knowledgeable and very friendly. They go the extra mile to help you out with what you need. Thank You

Published at 4 years ago

My husband and I have been with Mountain America for years and we love their customer service! The Murray branch is the one we use most as it s closest to us. We do a lot of banking almost day to day for my husbands business and I love going there because I m always seeing familiar faces and I always get an excited hello as the employees seem like old friends. Everyone is always eager to help and never seems like they re in bad moods and just really enjoy their jobs!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I had a horrible experience today, it was sort of busy when we walked in and I didn t mind because I made an appointment about a week ago. I even arrived about 20 minutes early for my appointment, and was never acknowledged I had to address someone to make sure they would look into my appointment. Which they said they would and never updated me or thought to tell me they wouldn t be able to see me today. I waited until about 5 minutes before they closed to leave because they kept seeing people before me even when I had already scheduled an appointment. I m very upset and no longer will be looking into any of their services ever. I highly don t recommend this place and their customer service is trash.

Published at 4 years ago

Mountain America is the best. The staff is always willing to help and they are Very nice, the person that helped me yesterday, I think his name was Derrick went above and beyond. Thank you for everything.

Published at 4 years ago

Published at 4 years ago

So grateful for the attentive help. The staff really know and understand their jobs, they pay attention to each individual, and make suggestions as to what they can do to help you understand your account, and options to help you get the support you need to help serve your financial situation! Thank you Katy Escalone, you really made a difference for me and my kids! Anazella swapp

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

A couple of weeks ago my wife and I came in the very last minute hoping to finalize getting our car loan. We really needed to get it done that day because we came from a bit aways. We felt really bad coming in so late and we understood if they couldn t help us. Thankfully, while all the employees were leaving Ashley stayed to help us! She was so nice and patient despite it being her time to go home. We really appreciated her!

Published at 4 years ago

This branch is a JOKE and so is Vanessa! Opened up an account here and they gave us mixed paper work with another member and incorrect deposit info. Just found out that the direct deposit went to someone elses account. Lets not talk about all the secure information that the other member got of ours! Vanessa was the one who helped us so beware on her competency if you get stuck with her. We should have made sure every single piece of paper had the correct account number and name on it but since the first couple of pieces were right we missed it and relied to much on the banker to take care of us.

Published at 4 years ago

Tellers wont wear masks

Published at 4 years ago

Mountain America has been the best credit union I have ever dealt with. The entire process was painless and Ive never felt more at home. We will ONLY use MACU for now on. Keep up the great work!!!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

You never answer your phones during business hours. Always goes to voice mail. This is not a way to run a business

Published at 4 years ago

Published at 4 years ago

Had an awesome experience with Jeremy at the Murray branch!

Published at 4 years ago

Very good, thank you very much, God bless you

Published at 4 years ago

Published at 4 years ago

Everyone there are very professional/ friendly and really find out and take care of my needs/concerns every time.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I have liked this bank most of the time.they do have a lot of very nice employees. The other day I had a terrible experience with Tyler in collections.He was very rude and made me feel like I was a low life because I had to take out an overdraft the exact day I got my disability check. He told me now my overdraft from the month before is in collections..I have my check directly deposited every month but I did not wait 24 hrs. Now hes going to close my account. I think Im going to have to move my account some where else.their overdraft fees are terrible!!! They are killing me in OD fees. I finally about 2 weeks ago received some ods back for the first time in 6 yrs.so I am grateful for that. Allot of time before I got my express card they were getting like100 a month from me.i am 62 and on disability.thats my only income. Those fees were adding up. One day Im going to count just how much they got from me in 6 years.

Published at 4 years ago

They dont honor appointment you make online. The loan officer Sawyer had excuses of because they are busy on Saturdays that they dont do appointments on Saturdays even though I made an appointment online for saturday. Not really professional at all. Why can I make an appointment online for Saturdays when they dont do appointments on Saturdays? Make no sense at all. Very disappointed. Update: although I had to wait 40 minutes after my appointment time, they were very helpful and friendly.

Published at 4 years ago

Every time I m here there is an absurd amount of time spent waiting for an open teller. I entered the credit union at 525 pm and left at 545 pm and I was there for a cash deposit. My time is far more valuable than spent waiting for that. The excuse was poor staffing, yet they are poorly staffed here all the time. I m done. If this branch represented the business as a whole, I d have pulled out my deposits long ago. As it is, I m done with this branch.

Published at 4 years ago

Published at 5 years ago

We always get the best service and options here!!!! See you soon guys

Published at 5 years ago

Published at 5 years ago

I only give 5 stars for above and beyond experiences. My experience this morning, a Saturday, went very smoothly and Paige did an outstanding job helping us with the business we had to take care of. What was above and beyond is that I have never had a quicker and easier experience dealing with my particular matter. Very impressed!

Published at 5 years ago

Friendly service and great assistance on understanding the new product.

Published at 5 years ago

Published at 5 years ago

All mountain americas are so incompetent and unprofessional. They must pay so low because any other bank or credit union has more knowledgeable and professional employees. The guy that helped me had on a golf shirt and khakis. Couldnt even tell he worked there

Published at 5 years ago

Alexis the teller was great, however the banker that received us when we first entered the door was very rude and not helpful at all. She asked us to sit at her desk. When I told her I needed to close my checking account because MACU was not allowing my payroll to go through and I was being charged account fees due to that she questioned me multiple times very annoyed and said she s never heard of that. I told her it was due to my name change and I didn t see the issue if my accounts with them & paychecks reflect the same name as my government ID ...and she assured me that they wouldn t do that basically calling me a liar to my face. She then told me she wasn t going to help me that I needed to go the teller line because they could also do that for me. Keep in mind there were no customers in the lobby waiting to be helped. She refused to help me, sent me to wait in the long line when she could have helped me but very obviously chose not to and went to the back of the bank and didn t come out. Very disappointed in the customer service from the banker that chose not to help me only because she was very annoyed and most likely due to the fact that I wasn t bringing in new business.

Published at 5 years ago

Published at 5 years ago

The teller Ben have a great costumer service practice. Treat you very well!!!

Published at 5 years ago

The staff here is always very friendly and helpful with everything... however I personally think that waiting in the drive-through for upwards of 30 minutes with 1-2 cars in front of you isn t all that productive or satisfactory to customers that have a quick transaction warranting the use of an in and out service such as the drive through. If a customer has a particularly lengthy transaction, I feel like it might be more efficient to urge them to come inside if at all possible.

Published at 5 years ago

Absolutely the best customer service I have ever had !!!

Published at 5 years ago

I dont think I could have had a more positive experience than I did today at MACU in Murray. I was helped by both Ana and Sohvana over the course of my two visits, and they were both absolutely wonderful to work with. Helpful, knowledgeable, friendly, and encouraging :) Already anticipating my next visit!

Published at 6 years ago

Everytime I deal with a certain teller guy he mess up my account. No one els seems to mess it up. One time he said I had no money to transfer funny thing I went in there an hr before n put money in and on my phone showed money. But he kept saying in had no money. I said so y does it show on my phone i do. He says there must be a problem on ur phone. Well he had the wrong account pulled up even when I gave him my card with my account. G So today I go to take money out to put on husbands credit card. I write a note saying put on this card with his name. This is thru drive thru. He says do u want it on ur Express I said no. on the card I sent in with my ID and account card. Well he didnt listen n put it all on my express. Then y would I send that card just for show I guess. So now If I have to deal with him I will drive off n go in or go to another bank. I cannot stand him everytime he messes it up.

Published at 6 years ago

I have been a member with this CU since they were called Utah State CU. As you see this has been a while. Im very happy with them. Im retired now , I have all my banking business with them. They (employees) have never treated me different. They are very respectful, helpful, etc. Jared Haslem in the Financial assets department is very caring & kind. If you ever want to talk to him do so. He is very kind & returns your messages ASAP. People who have had a bad experience in dealing with this CU maybe you were having a bad day.

Published at 6 years ago

Published at 6 years ago

Excellent credit union. Treated me really well when I first signed up with them. Also they made sure that I understood everything & all the details.

Published at 6 years ago

Published at 6 years ago

Great branch to bank with, helpful and professional management.

Published at 6 years ago

This could have been a one star, THANK YOU Solvanna Kanistanaux for pulling us out of the weeds. We applied on line to refi on car we just bought and 3 WEEKS LATER and 3 (LOST) online signed docs later we sat at the branch in Murray on a FRIDAY afternoon with EVERYONE and their dogs waiting to sign docs in person because the online person could not pull it off with the equipment she had . SO GRATEFUL that Solvanna knew what she was doing and got us signed and out the door. The worst part about signing in person is waiting in line not being able to make an appointment. THANK YOU SOVANNA!

Published at 6 years ago

MOUNTAIN AMERICA CREDIT UNION is the very best financial institution in the State of Utah. Ive had experience with several banks and always felt like a dollar sign. My accounts and my transactions are important and they always treat me with respect regarding every transaction or concern.

Published at 6 years ago

I had a wonderful experience opening up a checking account at the MACU in Midvale. Chase was super helpful, efficient and easy to work with.

Published at 7 years ago

Long line for cashier. Then riley said machine wasnt working and now i Would have to wait in another line for a loan officer. It is like i am back at a bank now.

Published at 7 years ago

I borrowed some money for an embarassing situation. Now everytime I go I feel like they dont want me to pay my loan back. A few days ago, I sat at the drive thru for 20 minutes, finally got to the teller and she said that the check I was trying to deposit was to be held for 7 days. I was confused and so the manager tried to explain that my account was on a fraud watch. I was shocked, this was the first check I had deposited. She said she would look into this and call me about it. That was a few days ago and I never heard from her. Im tired of being treated like I did something wrong. I will go out of my way to go to another location because I dont deserve this.

Published at 7 years ago

Fast, friendly, competent staff at this location!

Published at 7 years ago

Published at 7 years ago

Mountain America treats you well regardless of credit score. Ive been able to rebuild my credit with them

Published at 7 years ago

My husband and I switched to this bank from Chase and we couldnt be more happy with that descision! I applied for a home loan with Samantha Everett and she is amazing! She is very personable, not to mention hilarious! She told me exactly what I needed to do in order to get pre-approved for the loan amount that I was hoping for and walked me through every step of the loan process. She took an hour and a half during that first meeting to explain how the loan would work and how long the process would take. She whipped out a pre-approval letter within minutes of me putting down an offer on a house. She is not pushy at all and makes sure that you are buying a home that is within your means. When things got kind of rocky with the loan in underwriting, she notified me immediately of any problem they encountered and told me exactly what I needed to do to make sure I got the house that I wanted. If you are thinking about applying for a home loan, talk to Samantha!

Published at 7 years ago

Clean bank, friendly staff. Was a little crowded and there could have been one more window attendant to help but not a bad experience

Published at 7 years ago

We have been members for about 22 years and absolutely love Mountain America. When we lived in Ogden we had an amazing loan gal and she was always there to help with whatever we needed. We moved out of state and she helped us set up our banking so we could stay with Mountain America because there was no Mountain America where we went for 2 years. I dont visit the branches too often because I do pretty much everything online but when I do everyone is always very cordial and helps with any of my needs. We have had loans with Mt. Am and had great interest rates!! Wouldnt bank anywhere else!!

Published at 7 years ago

Published at 7 years ago