Mountain America Credit Union - Layton: Antelope Drive Branch

😇🕯️🤍 " Doubtful star " Once upon a ⭐ amongst the other ✨ s. There was a Star ⭐ so far away that 🕯️ could not be 🙈. The star ⭐ was so alone and lost that he wished for a union to be united amongst all the other ✨ s. He began to 🙏❤️ our father in heaven I work and work all night to shine so bright but all the other ✨ s are so closer to the 🌎 and can be 🙈. Heavenly Father replied I put you so far away because your right next to me 🤍. Oh little star please keep shining 🌟 so bright every time you think of me and pray 🙏 and remember me and keep trying to follow my one commandment❤️. You are shining the brightest amongst all the ✨ above. The little star so far away with a tear 😢 in his 👁️ said thanks heavenly Father and he began to try even harder and finally all the other stars united as one and formed a union and became one and showed the light 🕯️ of Christ upon the 🌎. Oh heavenly Father said all the angels 😇 below we can finally 🙈 our way as we try our hardest to stay on the iron rod each and every Day of our lives. The angels 😇 above and the angels on 🌎 began to 🩰 under the pail 🌙🕯️ with the ✨ s so bright once more as one united together ❤️ knowing there was eternal life. The little Star ⭐ began to feel loved once more and yelled out across the galaxy I love each and everyone of you and kept his promise to heavenly Father I will try twice as hard even during the day. Heavenly Father laughed. Oh please little ⭐. Just at night once in awhile even Jesus Christ likes to sleep 😴💤 once in awhile 🙏😁🤍 . Keep your light 🕯️ shining down on me ❤️. Amen 🙌 Thanks both my favorite songs 💓.

Published at 2 weeks ago

I do not recommend Mountain America in Layton - Utah!!! They keep putting my checks on hold and today I came to the branch to talk to Lance the manager and he said he could not help me!!!! Horrible branch….

Published at a month ago

I came in to open a business account for my new business. I had the great opportunity to work with Camden Hess who is a loan officer and Ken Meyers to get my new business card. They made the process easy.

Published at 6 months ago

Tellera are nice enough but the wait times are ridiculous. The line is always out the door no matter what day of the week or what time of day.

Published at 2 months ago

I have been a member of MACU for 40 yrs and never have I had as many problems as I have had this past year. My business is GREATLY impacted by the new way of holding almost all funds deposited into my account that is disrupting my ability to adequately run my business and when I call in to talk to someone about why all funds are constantly held and to get those funds released I’m given an answer that the manager simply says “he doesn’t want to”!! What do you mean you don’t want to? No reason that makes any sense just nope won’t do it don’t want to! Basically you’re telling me you have control over MY money and my only options are deal with it and wait 3+ business days to have access to my money or I take my business somewhere else! At this point it’s looking like banking somewhere else is the best option. I wouldn’t recommend anyone use MACU anymore where in the past I use to tell all my friends and family to open accounts there because it was such a good bank to work with! Not anymore! It’s a complete joke! If you want access to your money then I recommend you take your banking needs somewhere else!

Published at 7 months ago

Their financial department is deceptive and dishonest. Customer service is nice until you ask to speak to another department i which you get over there and they hang up on you, has happened three times. Honestly if you want a good CU that cares and will actually solve problems, avoid this institution. I have never had such a hard time just trying to resolve and issue. Working with macu has been a nightmare that I didn’t expect or want.

Published at 10 months ago

Best service all aspects!! Love my branch

Published at a week ago

ALL OF THE PEOPLE, TELLERS AND LOAN OFFICERS ARE GREAT. HANNAH HELPED ME TODAY AND SHE WENT THE EXTRA MILE TO HELP ME!

Published at 2 months ago

Published at a day ago

I have been a member here for over 10 years, I have had my credit card with them since 2017 and have kept it in good standings. Yet I have never received an increase from them, I ve had problems with tellers getting the correct amount of cash to be deposited because they simply fail to take their time and count or giving me wrong info and I go to a different location which they venom for me that I was told incorrectly. I will be looking for a different bank.

Published at a day ago

Mountain America Credit Union is always there to help you with whatever financial needs you may have. I cannot express enough how grateful I am to be apart of the MACU team. Thanks for all you do. Y all are rockstars!!!

Published at 3 days ago

Published at a week ago

Best service all aspects!! Love my branch

Published at a week ago

Doubtful star Once upon a amongst the other s. There was a Star so far away that could not be . The star was so alone and lost that he wished for a union to be united amongst all the other s. He began to our father in heaven I work and work all night to shine so bright but all the other s are so closer to the and can be . Heavenly Father replied I put you so far away because your right next to me . Oh little star please keep shining so bright every time you think of me and pray and remember me and keep trying to follow my one commandment . You are shining the brightest amongst all the above. The little star so far away with a tear in his said thanks heavenly Father and he began to try even harder and finally all the other stars united as one and formed a union and became one and showed the light of Christ upon the . Oh heavenly Father said all the angels below we can finally our way as we try our hardest to stay on the iron rod each and every Day of our lives. The angels above and the angels on began to under the pail with the s so bright once more as one united together knowing there was eternal life. The little Star began to feel loved once more and yelled out across the galaxy I love each and everyone of you and kept his promise to heavenly Father I will try twice as hard even during the day. Heavenly Father laughed. Oh please little . Just at night once in awhile even Jesus Christ likes to sleep once in awhile . Keep your light shining down on me . Amen Thanks both my favorite songs .

Published at 2 weeks ago

Lines are very long at this branch

Published at 2 weeks ago

Published at a month ago

Published at a month ago

I do not recommend Mountain America in Layton - Utah!!! They keep putting my checks on hold and today I came to the branch to talk to Lance the manager and he said he could not help me!!!! Horrible branch .

Published at a month ago

Great place got many loans from here

Published at 2 months ago

Tellera are nice enough but the wait times are ridiculous. The line is always out the door no matter what day of the week or what time of day.

Published at 2 months ago

ALL OF THE PEOPLE, TELLERS AND LOAN OFFICERS ARE GREAT. HANNAH HELPED ME TODAY AND SHE WENT THE EXTRA MILE TO HELP ME!

Published at 2 months ago

Published at 2 months ago

Quick easy friendly service.

Published at 2 months ago

Always nice and more than helpful!

Published at 5 months ago

I came in to open a business account for my new business. I had the great opportunity to work with Camden Hess who is a loan officer and Ken Meyers to get my new business card. They made the process easy.

Published at 6 months ago

I have been a member of MACU for 40 yrs and never have I had as many problems as I have had this past year. My business is GREATLY impacted by the new way of holding almost all funds deposited into my account that is disrupting my ability to adequately run my business and when I call in to talk to someone about why all funds are constantly held and to get those funds released I m given an answer that the manager simply says he doesn t want to !! What do you mean you don t want to? No reason that makes any sense just nope won t do it don t want to! Basically you re telling me you have control over MY money and my only options are deal with it and wait 3+ business days to have access to my money or I take my business somewhere else! At this point it s looking like banking somewhere else is the best option. I wouldn t recommend anyone use MACU anymore where in the past I use to tell all my friends and family to open accounts there because it was such a good bank to work with! Not anymore! It s a complete joke! If you want access to your money then I recommend you take your banking needs somewhere else!

Published at 7 months ago

They are usually very efficient and get me in and out

Published at 10 months ago

Their financial department is deceptive and dishonest. Customer service is nice until you ask to speak to another department i which you get over there and they hang up on you, has happened three times. Honestly if you want a good CU that cares and will actually solve problems, avoid this institution. I have never had such a hard time just trying to resolve and issue. Working with macu has been a nightmare that I didn t expect or want.

Published at 10 months ago

I have never have no issues with mountain america before.. till I came to the layton location after be waiting for minutes and talk to the women there I think her name is DANINE? Blonde hair it was terrible unhelpful and bad costumer service! After waiting for minutes to be help this women came to me and just to be totally ignored by her...I walk out without no help.. I would not go to antelope branch anymore.

Published at 11 months ago

Very racist discriminating wait staff they never help people of color fairly and really sad .

Published at a year ago

Very long wait for such a simple transaction.

Published at a year ago

The Layton branch is fine, but the ATM is useless. Literally every time I go to that ATM, it says cash is unavailable either for deposit or withdrawal. Whats the point of having an ATM if its never going to work? This is the only branch where I have that issue.

Published at a year ago

If the Branch Manager or teller tells you they can t accept a digital state of Utah drivers license, don t fret. Go to another location. This is the only location that would not allow me to use my digital drivers license to get a card replaced.

Published at a year ago

I cant believe how lazy and unprofessional the tellers are at this location!! The blonde girl was the worst of them all. We will close our account and go with a more personal able credit union, who actually acts like they care about us.

Published at a year ago

Lisa was incredibly helpful during the loan process. Overall very upfront and went out of her way to help in a time crunch. Staff up front were awesome as well!

Published at a year ago

We stopped in here to open a new account for our newborn and a nice lady named Lisa help us out, she was very knowledgeable and helped us open a saving account and CD for our son. I m glad she made time to help us out.

Published at a year ago

Tellers were quick n friendly.

Published at a year ago

Lisa was a pleasure to work with. I called her yesterday got financed and set up with a loan in under 24 hours!!! She is awesome and I absolutely recommend her! She communicated everything and made the process so easy!

Published at a year ago

I bring 4 cars to this location and have to say my experience at the West Haven location was much better. Besides never wiping the car down completely, when I asked today why the wheels were still wet I was told There s only so much we can do when it s cold . You can still charge full price then leave me a car half dry. I bought the $5 towel on every car I have because every time I leave I have to complete their job for them. Not impressed.

Published at a year ago

Published at a year ago

My son banks here . Theres no direction. They served a family before us while we waited for so long to open an account. Finally we are informed that we need to sign in first at the tellers. I wish there were at least a sign inside . Then after 1 hour they tell us they have no experience to verify new immigrants to open an account for them, even thou his brother opened an account 2 years earlier. So he was denied an account for his first job. We went to Wells Fargo instead. No problems there.

Published at a year ago

Dont ever expect to talk to a real human on the phone. When working with a rep in the branch you would be smart to keep documentation on everything you do because they are generally unqualified to work with your money and are likely to make a costly error. Good luck.

Published at a year ago

Friendly service and always helpful

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Very positive experience . first teller was not able to help because he computer locked her out.. But she guided us to step over to them next teller to help without having to step back into the line the was waiting.. Was greatly appreciated

Published at 2 years ago

The teller was great. But the drive thru was not working.

Published at 2 years ago

They ve treated me perfect! I just hope they give me the business loan when that time comes

Published at 2 years ago

I had a major issue with some fraud in my account. they were on top of it the second that I reported it. Lisa from this branch directed me directly who I needed to speak with and we got the situation handledvery satisfied!!!!!On top of that they are a Very friendly staff and very simple to get a loan processed if needed I have worked with a few people there and they are all very friendly people. I highly recommend them for all your banking needs

Published at 2 years ago

Published at 2 years ago

Im happy with Mountain America Cedit union !!!!

Published at 2 years ago

The banker Connie asked if we were LDS and when I said I had left the church she said Satan is working on me. She asked what my wife does for a living and when she said she is Psychic the banker said she lies to people and that s not right! I should sue this place! Never felt humiliated! Couldn t say anything at the moment since we were applying for credit! But my beliefs shouldnt matter for this!

Published at 2 years ago

Published at 2 years ago

Everyone and everything was pleasant,professional and just quite frankly a really great experience!

Published at 2 years ago

I took my 80 year old mother in to the branch of Mountain America Credit Union on Antelope Dr in Layton, Utah to open a new account. I did inform the lady opening the account that my mother was little hard of hearing. Well as she started to open the account she would look at me and asked me the questions.this upset my mother cause it was her account. She asked the lady if she could address her as it was her account. The lady got very upset and started to chew my mother out. She just kept getting more and more angry. So she piled up our stuff and said she would get another employee to take her when all that was required was an apology and talking to my mom and looking at my momwhen she asked questions. I know older people can be difficult but they just want to be treated fairly and like they are still adults. So now mom has an account with America First Credit Union

Published at 2 years ago

The cashier was very helpful and courteous.

Published at 2 years ago

Always so helpful and friendly.

Published at 2 years ago

Ive always had great customer service at Mountain America Credit Union. They treat me with the utmost respect and courtesy and the service is always fast and exact.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

sometimes i come here and have great staff helping but other times i get stuck up staff just making ends meet.

Published at 2 years ago

This credit union disappoints me more and more all the time. First, I really dislike the customer service at the Layton branch and second, if I go to the ATM outside it only works about two thirds of the time I need to use it. Lastly, way to make extra money Mountain America!.....it is absolutely my fault when my account overdrafts (I do admit that) but unlike other credit unions and banks that I have had, you guys dont even give a same day grace period to get an account in the positive, to not charge that overdraft fee...you just take it. Again my fault but your customer support is definitely undesirable in more ways than one. You should get one star, not two really, but you do have great agents at other branches. Edit to add, next time pull from one of the savings accounts I have. Oh wait, you dont make extra money if you do that. I guess it is convenient that a withdrawal hits my account in the same day before a deposit does (or I guess I should have transferred the money myself)....because yes, my savings has money and my checking account will have enough money. And by the way, YOU dont pay for my overdraft, at the end of the day I still do. Good thing I belong to another credit union, as well though. *In response to yours....typical generic answer.

Published at 2 years ago

Published at 2 years ago

They never have enough tellers. Tellers arent friendly they never can print new cards. Never try to get a loan here either Go to kaysville instead

Published at 2 years ago

Published at 2 years ago

I came to Mountain America Credit Union after being with another institution for the last 11 years. The Layton branch has impressed me with excellent customer service and friendly staff. I cannot say enough positive things about the loan officer, Lisa Whitney! She truly is amazing to work with. Overall very pleased with MACU and my only regret is that I didn t switch sooner!

Published at 2 years ago

I absolutely love banking through Mountian America, they are always willing to help their customers and when they do they take good care of us.

Published at 2 years ago

Published at 2 years ago

As always a pleasant experience. They treat their members as people and not as a Next Even when theyre busy they dont rush you and take care of you until your matters are resolved. I wish I remembered the name of the young man I just spoke with, all I remember is that his name starts with a J... Thank you J.

Published at 2 years ago

Published at 2 years ago

Published at 3 years ago

Published at 3 years ago

It was a long wait only 1 teller for drive up the person in other line had a long time and a lot of questions or needs . I sat seems like a long time to have my turn. Teller was very nice and courteously efficient. But wait seemed excessive. Dont know if its possible to use 2 tellers in driveup when a customer has lots of questions or more than 1 transaction.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

If you need a Credit Union that always seems to have your back it s definitely this one. Connie is especially helpful and will work hard to make sure you are getting the most out of your goals! Thank you again for a great experience!

Published at 3 years ago

Published at 3 years ago

I and my other half have been doing business with mountain America credit union for nearly 9 years. I will admit.. we have ran into some hick-ups with customer service. I can say without a doubt that the Layton branch has always stepped in and resolved the issue in a timely manner. Its why I keep coming back do business... They not only take responsibility when they need to.. but get the issue resolved in a timely manner. I would highly recommend Lisa Whitney in all of your banking needs. As we have had her help on many occasions and will continue. Thank you Mountain America credit union for caring, because of you... I was able to get a truck that I really wanted and can enjoy for many years to come.

Published at 3 years ago

not a fan, wont use them again...

Published at 3 years ago

I was struggling and having a hard time building my credit, and or even having people to take the time and see me for who I am instead of the mistakes I have made. One day I went into my local branch and there was this sharp young man Alex, step by step he walked me through the proper channels to improve my credit he did it all, he made it easy on. I was able to leave there feeling better than I did before I got there. Mountain America you help me getting started off on the right track. Thank you!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

They are hunting a cat!!

Published at 3 years ago

Was greeted as I came into foyer, no waiting. Chose to walk in rather than drive through since I had a trailer on my truck. Had a check to apply to my Visa account. Was quick and friendly. Good service. Thank You MACU

Published at 3 years ago

This is for the help I received today from Connie Zavala. Wasn t her expertise in the insurance field but she helped me anyway making phone calls and getting me in touch with an insurance person who could help me. The five stars is in no way for Auto-Owners insurance and their handling of my truck that was stolen on May 22nd. They would get no stars at all! But thank you CONNIE, you are a very nice person.

Published at 3 years ago

We had the BEST experience at the Layton location today. The level of customer service Cassie provided to us was top notch. From the moment we entered the front doors, she acknowledged us, helped us with our needs, and provided solutions beyond what was expected. Her positivity and friendliness is contagious. Please recognize her for her excellent customer service skills.

Published at 3 years ago

We were a little early for opening. We sort of expected to wait a few minutes after nine oclock. Nope. The drive-through opened a titch early and we were helped immediately. MACU is a great place to do business.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Really nice and helpful.

Published at 3 years ago

Published at 3 years ago

Very helpful and had me understand about money market investing

Published at 3 years ago

They have always been very helpful.

Published at 3 years ago

Published at 3 years ago

Mountain America is the best first with customer service and any service that you would need I have been with them five years, from car loans to save ing a accounts first class

Published at 3 years ago

Lisa is our loan officer and she makes the process so easy. We go to her for everything. If it wasn t for her, my husband would ve walked out and switched banks because he was waiting for 2 hours. She saved the day!

Published at 3 years ago

I called the Layton branch to resolve a title issue with my daughters car. The gentleman that answered the phone blind transferred me to the service center. I didnt know the selection I needed to make so the IVR hung up on me. Not a great way to handle your customers. I called the layton branch back and another lady helped me. She was able to keep me on the phone and work with the title dept and resolve my issue.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Great service!!!

Published at 3 years ago

went to Mt America to get a cashiers check, it was quick and simple and the tellers were great

Published at 3 years ago

Very helpful teller, went above and beyond for me. Best bank ever

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I really like MACU. Staff is friendly and helpful in every branch, however, there is some type of glitch in your system? that gives the wrong description when I transfer $ from one account to another. I usually type in my own memo, but someone or something is populating a completely different description for the transfer. This is very upsetting and has happened more than once. I hope you can fix this, otherwise I am not comfortable with this situation.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Great customer service! Thanks!

Published at 3 years ago

Published at 3 years ago

Friendly people

Published at 3 years ago

I have been a member since this was Ma bells credit union 60 years ago. They are always friendly and helpful. Their services are great including checking, money markets, loans, check cashing and any other financial assistance you need.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Worst group of banking officials ever. Do not go to this location!

Published at 4 years ago

In person visits and transactions have gone well, however, calling to make an appointment with a loan officer has produced ZERO results. Have tried twice and never have been contacted.

Published at 4 years ago

Lisa helped me get a loan, she was very friendly and helpful. She helped me understand everything and all the questions I had. I would recommend Lisa to everyone looking for help on getting a loan through Mountain America, she will take care of all your needs. Very satisfied with my experience at the Layton Branch.

Published at 4 years ago

Published at 4 years ago

Garbage credit union allows fraud charges to your account then expects you to pay for it

Published at 4 years ago

The people working at my branch always greet you with a smile. They always are willing to help you in any way they can. I appreciate their genuine concern for my needs.

Published at 4 years ago

Not the response from a community oriented credit union that I was expecting. I was backed into in their parking lot. The kid who hit me is denying he did it , so I went to the assistant branch manager, to see if they can look at their security footage. They wont help me so I am stuck with the bill to fix the damage. The incident happened Aug 28th between 1130am and 12pm. White suv was backed into by a Grey truck.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Every time I come to any Mountain America branch, there are always extremely long lines, and the tellers aren t even filled. The worst credit union around in my opinion. Closing my account today.

Published at 4 years ago

despite a machine giving the employees troubles today, the employee helping me (Joseph) stayed patient and helpful, despite the barriers. During my wait he helped me with everything he could and was kind. Despite taking much longer than I planned it was a good experience and I m happy with the service I got!

Published at 4 years ago

Published at 4 years ago

Jacob is fantastic. He took the time to understand my concern and made sure he corrected the situation. No matter how busy the branch gets, the tellers always take the time to help the person standing in front of them first and foremost.

Published at 4 years ago

Published at 4 years ago

Trying to talk to a person to get an interest rate based on my credit score. A 37 minute wait pumped me up, then another 3 times asking if I want to speak English, followed by a person that said they are too busy but will get back within 48 hours. MACU just lost my 180k mortgage request. There are too many banks on street corners for this BS.

Published at 4 years ago

I was trying for a while with a couple different banks to try to get a small personal loan for a small plane and no one would help me out until I came to MACU Lisa Whitney was by far one of the most helpful loan officers I have ever met she was on the ball and made it happen thanks so much!

Published at 4 years ago

Does not participate in shared credit union banking.

Published at 4 years ago

Published at 4 years ago

Slowest branch ever. Expect to wait in a long line.

Published at 4 years ago

Between the customer service and website, I think Mountain America is purposely horrible to encourage ppl to pay off their loans ASAP to limit the interaction with this CU. Giving these ppl money has been like pulling teeth.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

The service is very slow and not proper on there check cashing they dont need to verify every check if there is a signature thats close horrible service

Published at 4 years ago

Went in to deposit checks from my grandmother. Figured there would be ahold so called in advance to the call center and ask about for how long in the amount. they informed us since it was a new account that would come off on the 14th of this month if they would hold half of the amount it should have been $500 and the other 500 would be available today. when I got to the branch the tailor informed me they would hold all of it even though I told her that I had called in and said she didnt know who I talked to you but that wasnt how it worked and was unable to work with us on getting some of it released. Poor member service from teller 2989, she should atleast looked into it a little more than informing me I was wrong, even though I called before hand.

Published at 5 years ago

Do not bank here! They mistakenly marked our credit and it has adversely affect us getting our home loan. They have acted very unconcerned and very disrespectfully, especially Cathy Bates. The mistake is all theirs and yet, we ve been told to fix it ourselves. Seriously Go elsewhere this is a terrible place. We only have a car loan here (which we ve never even been late on) and they are preventing us from getting into a home. RUN Away from MACU. Fast.

Published at 5 years ago

Last week, my husband and I went to the Mountain America in Layton and we were very disappointed. We went to open an account for me, but we couldnt because they wouldnt accept my documents, which was a valid Green Card. The lady who was assisting us told us about this rule, that the Green Card was supposed to have my signature, and we explained to her that the document was valid and should be accepted everywhere. That lady was nice, although she looked a little lost, but then she called the manager, and that woman was just awful. Unfortunately I dont remember her name, she was a tall blonde woman. She just came to us and the first thing she said was that that was nothing they could do. She was so uninterested in helping us, and was treating us like we were dumb and stupid. She said that they had to follow the rules, and according to the bank rules, a Green Card was supposed to have a signature. We explained to her that it doesnt make sense that the bank gets to decide how a Green Card has to look like. A Green Card is a government document, and if the US government says its a valid document, it is. We asked her to contact her superiors, and request a change of that rule, and she said she could tell them our opinion if we wanted. I mean, opinion?? This is not about opinion. Any bank in US should accept a valid Green Card, this is a fact, not an opinion. Well, a few days later we went to the Mountain America in Salt Lake City. I had my passport inside my purse (which has my signature) just to be prepared, but I didnt even needed it. They accepted my Green Card and opened a bank account for me with no problems at all. So it seems that that rule wasnt even a big deal, how that woman said. My husband and I will keep our contract with Mountain America because we like the bank in general and we were very well treated in Salt Lake City, but Ill never return to the one in Layton. That experience reminded me how we immigrants are still not welcome here in United States, no matter how hard we try to be accepted. I felt humiliated. Thats it.

Published at 5 years ago

If I could give it zero stars I would. I went to make a business deposit last week and some of my checks have my business name on them. However this particular branch states that it is not associated with the account. I explained that I have never had a problem at any other branch with this name nor have I had a problem mobile depositing them. Flash forward this week I went back to the branch and the teller explained to me that they were not allowed to deposit any checks with that particular business name. I asked, Just curious is it just your branch or does it say that at all MACU s? He says no it s at all branches. Out of the corner of my eye is the teller from the previous week and she says, Sir I explained this to you last week. Would you like to talk to the manager,Kent, about it?! I said no it s ok. She leaves and walks straight to the branch managers office. (I hate confrontation but doesn t no mean no-especially in this era?) Kent, the Branch Manager, walks over and asks if there is a problem or if I need any questions answered? I should have just kept my trap shut but I asked him the same question I asked the teller. He proceeds to tell me that that they can not accept any checks with this business name on it. And that it is impossible that any other branch accepts it and that if I mobile deposited he checks they would have been shut down my access to mobile deposit. (Though I have mobile deposited with checks with the business name and deposited at other branches in the past). Exasperated I respond Kent you are right I must be wrong but I have been a member for a long time and have been doing exactly what you said I could not do at any other branch but yours. (I guess the customer is always right except at this branch) He tries to argue with me more about it-note I m not trying to win an argument I am stating a fact-every other branch but yours excepts this deposit including the mobile deposit. I tell him (and I admit quite rudely) I don t need your help and just go back to your office. As I leave I ask the teller who went to Kent, Hey thanks for tattling on me! She says she was not tattling and Kent comes out of his office saying that it was MACU s policy to talk to me about this. If that is the case I really would hope they change their policy. I m a calm person imagine If I were a lunatic or had a short fuse. If someone says no, please respect their wishes. On another note I have noticed all the poor reviews are customer service related, Kent that starts with you my man.i

Published at 5 years ago

Make sure to ALWAYS get a receipt when you make a deposit at their ATMs. I made a deposit of 60 dollars at their drive up ATM to pay my storage unit bill on my way to a wedding reception. Then I get a notice that my account was negative. When I called to see what had happened they said that there was no evidence that I had made the deposit. So I asked them to watch their ATM footage and they claimed that they did not see me at The ATM. I WAS there and I DID make the deposit! They just did not want to admit that they had lost my money! While I was waiting to hear back from them I went to use their change counting machine and forgot to grab my Victoria PINK backpack sitting on the chair next to the machine when I left. This was on a Friday, I called Monday to ask if they had heard back from the lady who was watching the camera and also asked if my backpack was still their. The teller asked the branch manager if they had it put away somewhere and she said that they were not a lost and found, that it had been thrown away! Lol she did NOT throw away a 70$ backpack she took it home and didnt want to admit that she stole it! So now not only did they loose my 60 dollars and steal my 70 dollar back. I have to pay them what I went negative. In the end they will have got me for the 60 dollars they lost, the 70 dollar backpack they stole and the 75 dollars I went negative after them loosing my money. $205. dollars in total! I will say that the teller that was helping me figure out what had happened, Did everything in her power to help me. Which is the only reason they even got 1 star...well that and you cant give 0 stars on here.

Published at 5 years ago

Published at 5 years ago

Never had any issues depositing my checks into my account until today. I often get checks from my hair and lash clients and went to deposit everything today. The lady at the drive thru said they couldn t deposit my checks (something they ve always done for the last 8 months) and sent my stuff back and turned the screen and mic off without any further explanation. I had more than enough to cover it if anything should happen. For an institution that boasts customer service, you re lacking clearly in this branch. At least be consistent!!! And don t hang up on your customers!

Published at 6 years ago

Never have I had a bad experience at this location till couple days ago when I needed some help with a signature load and I seriously have never met someone with poor communication skills, Gabriel was the name of the guy that assisted me, he wasted a whole hour of my time and was just not answering my questions & I seriously had to walk out cause he just kept leaving and had me waiting, I went to another mountain America and right away everything was taken care of

Published at 6 years ago

Great Experience! Easy and fast.

Published at 6 years ago

I have had issues with some major banks in the past. I was worried but recommended to Mountain America and I am glad I opened my accounts with them! They are quick, efficient, and extremely polite! They make sure everyone is being helped in a timely manor. I would definetly recommended Mountain america to anyone.

Published at 6 years ago

I love this drive thru. They are always so helpful and fast. The inside is amazing also

Published at 6 years ago

I have had an iffy experience with Banks and credit unions in the past but Mountain America has totally changed my mind. I was able to open an account, no questions asked. The process was totally painless. The employees are friendly and always have a smile on their face. If you go there first thing in the morning they unlock the doors and all the employees stand outside with the doors open to greet you. My only complaint is that the ATM outside frequently acts up. In this day and age it shouldnt be that hard to get the machine working properly.

Published at 6 years ago

They take such good care of me! Great customer service, I recommend it to everyone

Published at 6 years ago

Published at 6 years ago

I have been at the Layton Branch for years. Since they changed management about a year ago Customer Service has been non existent. They now never answer there phones. I actually go out of my way now to avoid that branch. Really Sad as their customer service is why I ended up depositing my money with them now I am seeking a relationship with another institution. That Branch has lost its compass.

Published at 7 years ago

Mountain America is the best bank, everyone is so nice and helpful. They always treat you like family! Thanks mountain america and all the employees! You guys are great!

Published at 7 years ago

Published at 7 years ago

Love MACU, especially their Financial Service Rep Hollie Rosenlund... of the Layton branch. She was so much help in getting me set up and helping me as I become their #1 fan. Thanks so much, its actually a pleasure to go into your branch... highly recommended

Published at 7 years ago

This credit union is probably the worse ones out there! I have never received such poor customer service until I came to this credit union. When they want your business, they are so eager. Once they get it, no way do you get any help on things you need answer. I will not put any certain names out there. But this is the worse Insitute! Ive only had my account for 3 weeks and I am closing it and going else where due to poor customer service.

Published at 7 years ago

Way too slow

Published at 7 years ago

Applied for a HELOC loan and was helped by a longtime friend Hilda Heath from the Layton Branch. Hilda is a true professional she kept us up to date with the process and made it a pleasant experience. I have been using the Layton Brand since they opened and have had the pleasure of making friends with many of the employees. Highly recommended.

Published at 7 years ago

The Layton branch were absolutely amazing, very informative and very helpful... I will recommend this bank to everyone I know.. Thank you for all you help.. :)

Published at 7 years ago

Have had an account with them for several years now, and havent had a single issue.

Published at 7 years ago

Still the best bank ever...Ive been a customer with Mountain America for a year and I plan on being a customer for life. Two people are always willing to go above and beyond to help you. Especially at this branch. Ive been able to get my credit in order. Great product and fast service. Love mountain American.

Published at 7 years ago

I am really pleased with the employees at Mountain America, Layton Branch. They went over and above with service for my husband and I. I would recommend Mountain America to everyone.

Published at 7 years ago

Published at 8 years ago

The employees in general are good. The tellers are friendly and helpful. But the loan officers are not my favorite people. On two different encounters I was very disappointed with their customer service. They talked to me as if I was stupid and like I had no clue what I was talking about.

Published at 8 years ago

Published at 8 years ago

My wife and I have been banking here for years (both personal and business), we have always received incredible service from this branch. We especially appreciate how attentive and helpful Hollie has always been. I noticed a comment on Google reviews from another person stating he had a negative experience with Hollie; without knowing the gentleman I can only assume that he was denied the loan because he has chosen to disregard the importance of being a grown up human being and handling his business so he could be approved. Also its apparent he doesnt know how to use spell check. Love this MACU branch!!!!

Published at 8 years ago

Hollie at this branch did not help me at all to get a loan for a car. They are supposed to be able to assist customers for more business not deny customers for loans. She was not experienced and has no right to be a personal banker. Probally not even graduated in Finance.

Published at 8 years ago

Published at 8 years ago

Greatest Staff! Been banking here for years with both Business and personal. Wouldnt go anywhere else.

Published at 9 years ago

Some of the most horrible customer service ever at the one in layton!!! Went there three times and left pissed every time! Live right by this mountain america but would rather drive miles to go to a different one then ever go here again!!!!!!

Published at 9 years ago

Great credit union

Published at 9 years ago