TDECU Houston Westheimer

I know it’s a Saturday a lot of people don’t like working on Saturday, but still your at work a customer service is a big part of your job. I really believe at least two of these people in this branch need to go through that training again I walk in I say good morning the guy just stares me down. Don’t say anything. The first thing at the woman’s mouth is do you have an appointment? She goes to sit at the computer and leave me standing there for a few minutes then says oh you can sit down. Like what the hell that’s if thats this credit union customer service I see why it’s empty

Published at 2 weeks ago

I visited this location On October 31st to retrieve a debit card as I just opened an account online on October 30th. I confirmed with the representatives over the phone if I could walk into a branch to get a card as I requested to do so during my application. Once I get into the branch a guy immediately walks away and says someone will be with me. Another guy sitting upfront calls me over to assist. I informed him I was simply coming into to get a debit card he asks for my ID and then proceeds to tell me he can’t give me a debit card. I asked why is that and he says “You just opened the account yesterday they will mail you one.” I informed him I already confirmed with a representative over the phone if I could come into a branch and retrieve one and I was told I could. He continues to say I can’t give you a card we don’t do that. I proceeded to inform him he wasted my time asking for my ID and mind you the first guy who immediately walked away from the front is just standing there looking and witnessing me NOT be helped. I left and went to another branch and they gave me a debit card with NO problem.. Do better people

Published at a week ago

Good morning, it is Friday September.The sixth I live in the pairland area been trying to deposit cash into the ATM machine for 3 days At the broadway location and Greenway plaza location.Every time I go there the machines are either broken or System is down TDE CU need more locations more ATM machines. Every week in the parallel store, something is wrong.
Thinking about changing banks and my friends are doing the same thing

Published at 2 months ago

Worst TDECU branch. I am a long time member I have a lot of money with this company. Go to Lake Jackson, go to Texas city, great service. This branch is an absolute joke for this company. They should shut this branch down, it just drags their name in the mud.

Published at 2 months ago

The account I had was prior to covid. It was inactive only the money I had initially put in the account was remaining. I hadn't closed it because I don't live near a branch anymore thinking it's been inactive for years surely they will close it sue to inactivity. Why did I get bill on this account after they had already closed it? I called customer service and she doesn't know. I don't know how you can charge someone whose account is inactive and closed. There wasn't a charge on there so it has to be recent they did the charge after they closed the account and I know this because they had been sending information to me about the account via usps and there was only the money left in the account i had deposited. They took that too. I don't remember there being a penalty for an inactive account. And nothing stating where these charges are coming from sounds like fraud to me. Good thing I kept all the mail they've sent.

Published at 4 months ago

Came to the branch on my lunch break and just a bad taste in my mouth with the experience. First I was never greeted when I walked and it was literally 4 employees as I entered the branch doing nothing. I proceeded to teller machine and sent my transaction over. No one came on the screen to say good afternoon or I will be with you in a moment. Then as I was standing there waiting on someone to help me I just looked around and snapped this picture of everyone just too busy for me or anyone else but on their phone. I did notice that if I'm a regular there they would speak to you but since I wasn't I just got ignored. I guess someone saw the frustration on my face and then tried to hurry up and help but by that time I had already been standing there for 10 minutes. I did have other questions to get resolved but this was definitely not the branch to do it at. Been already frustrated with bank for the past two days and this was just the icing on the cake. Please let your staff know that regardless on what they might think it's always someone watching.also thanks for making me late coming back from lunch.

Published at a year ago

My favorite Branch. Amazing customer service experience from the staff and officers. 10/10 recommend!!

Published at a month ago

I have been coming to this bank for quite some time an each time I have come I have received amazing service. The team is very positive an welcoming. They work very efficiently to get my need met. I highly recommend.
Thanks Rafael it was a pleasure speaking with you.

Published at 10 months ago

I visited this location On October 31st to retrieve a debit card as I just opened an account online on October 30th. I confirmed with the representatives over the phone if I could walk into a branch to get a card as I requested to do so during my application. Once I get into the branch a guy immediately walks away and says someone will be with me. Another guy sitting upfront calls me over to assist. I informed him I was simply coming into to get a debit card he asks for my ID and then proceeds to tell me he can t give me a debit card. I asked why is that and he says You just opened the account yesterday they will mail you one. I informed him I already confirmed with a representative over the phone if I could come into a branch and retrieve one and I was told I could. He continues to say I can t give you a card we don t do that. I proceeded to inform him he wasted my time asking for my ID and mind you the first guy who immediately walked away from the front is just standing there looking and witnessing me NOT be helped. I left and went to another branch and they gave me a debit card with NO problem.. Do better people

Published at a week ago

I know it s a Saturday a lot of people don t like working on Saturday, but still your at work a customer service is a big part of your job. I really believe at least two of these people in this branch need to go through that training again I walk in I say good morning the guy just stares me down. Don t say anything. The first thing at the woman s mouth is do you have an appointment? She goes to sit at the computer and leave me standing there for a few minutes then says oh you can sit down. Like what the hell that s if thats this credit union customer service I see why it s empty

Published at 2 weeks ago

My favorite Branch. Amazing customer service experience from the staff and officers. 10/10 recommend!!

Published at a month ago

They dont open accounts after 4pm. They close at 5pm. What kind of crazy policy is this?

Published at a month ago

Terrible hours. Don t have a lost or stolen card outside of business hours or you re SOL! Janky crap bank

Published at a month ago

Good morning, it is Friday September.The sixth I live in the pairland area been trying to deposit cash into the ATM machine for 3 days At the broadway location and Greenway plaza location.Every time I go there the machines are either broken or System is down TDE CU need more locations more ATM machines. Every week in the parallel store, something is wrong. Thinking about changing banks and my friends are doing the same thing

Published at 2 months ago

Karina was amazingly helpful and there was no waiting at all

Published at 2 months ago

Worst TDECU branch. I am a long time member I have a lot of money with this company. Go to Lake Jackson, go to Texas city, great service. This branch is an absolute joke for this company. They should shut this branch down, it just drags their name in the mud.

Published at 2 months ago

Marcos and Donnie given me exelente attention professional Services they very nice persons Congratulation to TDECU for this employees

Published at 2 months ago

The account I had was prior to covid. It was inactive only the money I had initially put in the account was remaining. I hadnt closed it because I dont live near a branch anymore thinking its been inactive for years surely they will close it sue to inactivity. Why did I get bill on this account after they had already closed it? I called customer service and she doesnt know. I dont know how you can charge someone whose account is inactive and closed. There wasnt a charge on there so it has to be recent they did the charge after they closed the account and I know this because they had been sending information to me about the account via usps and there was only the money left in the account i had deposited. They took that too. I dont remember there being a penalty for an inactive account. And nothing stating where these charges are coming from sounds like fraud to me. Good thing I kept all the mail theyve sent.

Published at 4 months ago

Published at 5 months ago

Unfortunately not the same TDECU from 13 years ago, the new manager is kinda rude.

Published at 6 months ago

Good afternoon, Rafael. I just wanted to say thank you for your exemplary service. I really appreciate your time and help. Your customer service skills are fantastic.

Published at 8 months ago

Mr. Paredes has been incredibly helpful with my financial and personal information protection.

Published at 8 months ago

Jeyson is the best! He exceeds my expectations every time I come in.

Published at 9 months ago

Outstanding experience! As a returning member of TDECU, I can certainly say that the overall atmosphere has greatly improved at this location and I am glad to see that. From the time I walked in, I was greeted by the staff and felt like I belong as a member. A huge improvement versus the feeling I had at this location many years ago. I was seriously going to either the Sugar Land or River Oaks locations just to avoid the atmosphere during that time. Shoutout to Jeyson who assisted me with opening up a commercial account for my new courier and delivery company. Very professional, knowledgeable, non-judgmental and welcoming. The branch manger Venita was very kind and professional as well. She seems like she is dedicated to creating an overall great banking experience at that location. As a small business owner, those are the things that I like to see. To the branch manager and staff at this location, kind doing what youre doing. The customer service has improved tremendously in my opinion. I know that some people can be difficult and/or downright rude but dont let those few bad apples spoil the day and or atmosphere. Glad to be back with TDECU.

Published at 9 months ago

My experience in this agency was not good. The employees was clearly try to get rid of us. The first one just send my son and I to another one for no reason, the second one looks available but asked us to seat. The third one called us and told us so ridiculous thing just to see us leaving. It works because I just thank and left My friend recommended me and said they could help me refinancing my car but what I saw today I dont believe that

Published at 9 months ago

When I walk in I m always greeted by a member specialist. I always experience professional and friendly service. The specialist here are great! If I know I am limited with time I usually book an appointment with Jeyson. Don t just trust my review stop by one day or book an appointment!

Published at 9 months ago

I have been coming to this bank for quite some time an each time I have come I have received amazing service. The team is very positive an welcoming. They work very efficiently to get my need met. I highly recommend. Thanks Rafael it was a pleasure speaking with you.

Published at 10 months ago

Jeyson Fana customer service was excellent. He walked me through every detail of creating a business & personal account. I asked several questions and he was very patient with me.

Published at 10 months ago

Magnificent attention. I always solve my problem every time I go very fast

Published at 10 months ago

Staff attending to me asked to type in my SSN, she was looking at the keyboard while I was typing; as if that is not enough, she asked me to type in my pin and was looking at the keyboard. These were suppose to be personal. They need more training on how to look away when it come to people s identities. Well if any fraud happens in the next 5years, I know who to accuse

Published at 11 months ago

Came to the branch on my lunch break and just a bad taste in my mouth with the experience. First I was never greeted when I walked and it was literally 4 employees as I entered the branch doing nothing. I proceeded to teller machine and sent my transaction over. No one came on the screen to say good afternoon or I will be with you in a moment. Then as I was standing there waiting on someone to help me I just looked around and snapped this picture of everyone just too busy for me or anyone else but on their phone. I did notice that if Im a regular there they would speak to you but since I wasnt I just got ignored. I guess someone saw the frustration on my face and then tried to hurry up and help but by that time I had already been standing there for 10 minutes. I did have other questions to get resolved but this was definitely not the branch to do it at. Been already frustrated with bank for the past two days and this was just the icing on the cake. Please let your staff know that regardless on what they might think its always someone watching.also thanks for making me late coming back from lunch.

Published at a year ago

Theyre so much nicer on the phone than they are in person, and this branch closes without notice at times.

Published at a year ago

I inquired about a secured credit card at this location I was helped by Jeyson, I appreciate his professionalism and the information he provided to me.

Published at a year ago

There is no ATM outdoor at this location. So inconvenient

Published at a year ago

Just can t deal with this bank any longer. Closing account today. Customer service is awful and can t speak to anyone inside of my branch

Published at a year ago

Wait time was ridiculous, I waited 30 minutes to be serviced and during my wait time a bank member never approached to address that I will be seen shortly. Better customer service and decorum would be appreciated. The Greenway/Southwest Fwy location is so much better and worth the drive.

Published at a year ago

Absolutely trash. Waited for longer than 20 mins and no one came out to update, or let us know what the hold up was They need to take a class on customer service. This is absolutely outrageous and the worst customer service i have ever experienced at a bank

Published at a year ago

Today I went to them and they took care of me incredibly well especially Brandon Rivas, thank you very much for your help throughout the entire process. I totally recommend them !!! Kind regards.

Published at a year ago

bad experience. management tried to accommodate after teller didnt do their job. new tellers shorted me money after their cash counting machines broke. police were helpful in walking me to my car. wouldnt return if possible

Published at a year ago

It seemed like the worst thing to me, the first time I came to this bank a young woman helped me in English and although I dont speak it like my Spanish, I tried to communicate with her, she still had no intention of finishing my procedure and I received an appointment inside 3 weeks, convenient for me because a person who speaks Spanish would be there that day. I arrive at my appointment at 9 am and the same person has attended me, I explain why I came (in English of course and that if he remembered me) he has returned for the second time to treat me in a despotic and discriminatory manner. Another young man who speaks Spanish and who works there tried to help me the first time and she refused, she tried again this time and in my opinion, both times she was also rude in the way she addressed him. What a shame that people like her exist in places like this. Yes, I have felt very bad because I would say that in this country I had not found myself in a situation like this, but the least important thing is to look for another bank in which they can give me the service I deserve.

Published at a year ago

run, run RUN!!!!!! not sure how hard it is to follow directions. Name given, acct number given, BUT my money went in some else acct. Total different name, different acct numbers, no linkage. OH OKAY NEVER AGAIN

Published at a year ago

My experience with Kayla at TDECU was INCREDIBLE. She was very knowledgeable and cheerful.

Published at a year ago

I came here multiple times with simple deposits, and the waiting time is 30 minutes to 1 hour. To all please bring your lunch or sleeping bag, you are bound to wait for a long time for a simple deposit. I spoke with the manager regarding teller closure she said it was a covid issue, and I see the lobby full with more than 15 individuals with no social distancing, and you are saying it is a covid issue. I will no longer come to here, I will direct to Sugarland or Greenway.

Published at a year ago

Kayla Armstrong member specialist was amazing! She answered all questions very professional, patient and knowledgeable. Thank you for your service! If you are looking for a specialist here please see Kayla!!

Published at a year ago

I had a situation to come up and I needed to go into the bank to take care of it. When I enter the bank Mrs. Kayla assistant me. I needed upper management to a help me. Mrs. Aisha Hill bank manager help me and resolved my problem. Mrs. Hill and Mrs Kayla went above and beyond their duty to resolve me issue Thanks a Million Dr. G. Jackson

Published at a year ago

Excellent bank and staff, always willing to help, with fair interest.

Published at a year ago

I opened my account at the branch with Donnie and Kayla the service was amazing! I love the professionalism presented, everyone was helpful! Shout out to the manager Shena as well! I will be back soon to build my credit!

Published at a year ago

I have a commercial account on here. I been on the phone with costumer services and suddenly they simply hang up one me. This bank the worst to do business with. If u can find another credit union I m simply fed up with their services. Not good for small businesses

Published at a year ago

This location should be shut down I went there with three concerns and after attending to only one the agent literally kicked me out like I was a nuisance I got home to notice that she had forgotten to return my paystub back to me I went back almost immediately and I was told she had gone home. I have not received any call or my paystub back

Published at 2 years ago

Extremely rude and passive aggresive TDECU worker male (short Caucasian male with brown/black hair and blue looking eyes) who was fixing the ATM machine at 2:05 PM CST on 09/22/2022. Never returning to this location because of him.

Published at 2 years ago

Unfortunately waited almost a hour to be seen and didn t get any update on where I was in queue if I knew they were short handed or was going to be awhile, I would have made the decision to go a closer branch Just not acceptable anymore to be serviced with such lack of care

Published at 2 years ago

They are Pretty Good at Customer Service

Published at 2 years ago

Muy mal servicio I never go back to these bank

Published at 2 years ago

I have a mortgage with TDECU and I went into the Westheimer Branch. Usually someone speaks to greet, there was no acknowledgement. I made a transfer & I paid the rest by check. I was informed that I would need to contact the mortgage dept since the payment was split. I have done this before and NEVER had an issue. So I called the mortgage dept and Ellie assisted me and was very professional and helpful, she also informed me that the mbr should not have to call and that the matter could have been handle at the branch. I have worked in the financial industry for over 15 years. Most banks/ credit unions make it a priority to make sure the transaction(s) is complete & do not make the mbr contact different depts. I think there is a young lady name Kayla who works at the branch and her Customer Service is EXCEPTIONAL. Professionalism cannot be that difficult at the Westheimer location.

Published at 2 years ago

Do not bank with them. They are horrible. You d be better off with regions honestly. I lost my job during the pandemic and they were supplying loans well I needed a loan and applied for one and was approved. I payed the loan almost off up to 70 dollars. I started struggling they charged it off. I lost 15 points on my credit that was going to happen anyway. But I did pay it off not too long afterwards, and I switched to regions. After I payed that loan off they wrote negative remarks about 2 payments which led to my credit dropping another 29 points. DO NOT BANK WITH THEM. They barely have atm locations. No hospitality whatsoever. You are lucky if you get a Respectful representative. Negative 3 star

Published at 2 years ago

Published at 2 years ago

The customer service is very very bad, they give you information and waste your time, you dont have time for the lies they give you, I hope people dont make the mistake of opening an account with this institution.

Published at 2 years ago

Extremely rude cashiers. Just walked in to do a deposit, started walking to the restroom & was told customers couldnt use them. Seriously? So you can take all my money for years, but I cant use your restroom? I have to go next door to Office Depot? Excellent customer service TDECU....think Ill be switching my checking/savings over to Amoco.

Published at 2 years ago

After being a victim of identity theft its been a struggle finding a banking institution I can trust. TDECU made me feel like family the minute I walk through the door. Kayla my personal bankers customer service was simply amazing. She was polite,funny and professional. You can definitely tell these ladies love working here.

Published at 2 years ago

AISHA HILL exceeded my expectations. she went above and beyond for my motorcycle loan. I Never ever had a smooth transaction if you need a loan ask for her NO DOUBT ABOUT IT !!! Thank you Again.

Published at 2 years ago

Pre-Covid this place was great. Now, I feel like they are always temporarily closed. All I need is the ATM access, and since there is no way to get to it when they close, it is inconvenient for me to go to the other locations. I never have to see anyone. if the ATM becomes easily accessible, then it would be so great for me.

Published at 2 years ago

The services at this location is the best ... When they said customers services is 100% services. Ms. Armstrong keep on doing a great job and thank you for all the help that you give us everytime we go their.

Published at 2 years ago

This was the best experience I ve had at any TDECU. Kayla A. was so helpful and pleasant during my entire process. I highly recommend any member or future member to use this branch!

Published at 2 years ago

ask for ms kayla shell help you with all your financial needs!

Published at 2 years ago

KAYLA WAS EXCELLENT, she went beyond for me her and Venita!!!! I am super proud of this location

Published at 2 years ago

Was helped by Kayla today and she was so sweet and understanding. Shena her manager was also very accommodating and informative on getting me the product I was seeking.

Published at 2 years ago

Very friendly, helpful and informative, I m glad I became a member here!

Published at 2 years ago

I had the BEST experience ever!! I was able to be straight forward about my situation and not once did I feel judged for needing help with getting my car refinanced. Kayla Armstrong was awesome to us and was so willing accommodate my needs. I also want to thank the bank manager Sheba Robinson for being so patient with us while we got all the paperwork required. Oh and I can t leave Mrs.Venita out because she played a part in keeping us company. To all you ladies I appreciate all of you and I thank y all so much.

Published at 2 years ago

Was helpful but rude the whole time, updating my address and phone number was apparently a big hassle for the teller. Really sucks that I m not by the heights location anymore.

Published at 3 years ago

Yes I would like to express my experience Ive been TDECU off of Westheimer with the bankers Kayla and Shen a they were so helpful and so very nice and very open-minded and I walked in with one intention and left out with them helping me out with intentions I didnt have so I would like to leave this comment on behalf of them helping me and being very very nice and generous as far as you their time and consideration thank you

Published at 3 years ago

I would like to say my Experience today at the Westheimer Branch was one of where I can t choose enough Great words to explain how helpful these ladies Ms. Kayla and Ms.Shena both made me feel confident and value as a customer. I was a little nervous an when I tell you these ladies gave me the confidence along with the help I needed. I wasn t rushed nor judged. I felt like and was treated so nice and as if I was family or one of their best customers. I took the time out to thank the both of them and give them both Great reviews today thank y all guys again for the help today my family and I can t thank you each enough!

Published at 3 years ago

Well, I recommend her, excellent service, Miss Corima, very kind, answered all our questions and gave us the necessary time. They serve you quickly.

Published at 3 years ago

I ve been a member here for years, and have had poor customer service too many times not to leave my honest review: this is a poorly-run branch of a credit union that has had declining customer service for many years. The latest problem I ve had with them is that they lock up the ATM after their lobby hours (which are banker s hours), and this is the only ATM that can accept their deposits for miles. There are separate doors to the ATM and to the lobby, I don t see any good reason the door to the ATM can t be left open even when the lobby is locked. Last year during the pandemic I actually had to make an appointment during banker s hours just to get to the ATM. When I got there, I was told the appointment wasn t needed; if I stand outside the door and wave, somebody will eventually get up and let me in to the ATM. I tried that today when I got there at 5:15 to make a deposit, and even though there were several people inside, nobody wanted to get off of their seat and let me to the ATM or at least stand up, come out and tell me they were closed. I have had many other bad customer experiences here over the years. Things like they wouldn t notarize a simple document for me even though I had a large account with them. I went down the street to another bank and got it notarized no problem. Why couldn t TDECU help with that? I read the reviews here and they are pretty bimodal. If somebody hasn t had a bad customer service experience yet or lately, they are probably happy with the good rates. Otherwise, this is not a good place to bank.

Published at 3 years ago

My waiting time for a deposit was a 30+min, teller line still closed and no social distancing. Horrible branch if I must say.This is the only branch that will make you sit for a deposit, as well management does not care as I waited and many customers walk out.

Published at 3 years ago

Very good customer service very good service

Published at 3 years ago

Ms Coraima Mellado was very honest and really helped me out by guiding me through my loan process with no issue. She made my experience very easy and fast.

Published at 3 years ago

My experience yesterday with Coraima was very good, timely, explicit, professional.

Published at 3 years ago

Coraima was very professional and efficient. I will definitely recommend TDECU for any banking services. She went above and beyond, that says a lot of from her as a team member of TDECU.

Published at 3 years ago

Finally my favorite C.U is open. Aquire about a loan, was given great feedback as well employee very knowledgeable and glad I came in to speak to my banker. Anyone seeking finacial advice, this is the place to come and apply for a loan as well be given proper advice.

Published at 3 years ago

I give five stars to this location because they always help me when i need it, especially coraima she is a very nice banker that helped me very much to get a loan that i desperately needed. Would refer her and this location to my family and friends.

Published at 3 years ago

Yesterday, I was told about the great loans that TDECU has so today during my lunch break I went in to become a member and applied for the loan. I was approved right then and there. Shena Robinson was so helpful and made the entire process seamless. Nice and easy from the minute I walked in. This has truly been a blessing and I will be opening other bank accounts with them. Thank you again for the great service you provided Shena!!!

Published at 3 years ago

I had an amazing experience at this location. I was able to open my account with mobile banking with ease and I was approved for personal loan on the spot with a great rate. The manager Erica Brooks ensured that all my financial needs were met and I would strongly recommend TDECU especially this location.

Published at 3 years ago

I decided to establish my membership with TDECU after hearing all the great benefits they offer. This location did not disappoint. Shana Robinson assisted me, she was very friendly, professional and knowledgeable. My husband and I love their mobile banking features and plan to make TDECU our primary financial institution. We received a great rate on our loan and the process was very quick and easy! Definitely recommend this location to everyone in the surrounding area.

Published at 3 years ago

Great customer service! Thank you to Coraima Mellado for helping me out today. I was well received and she answered all of my questions and gave me advice on how to manage my account. Highly recommend her!!

Published at 3 years ago

Recently had an experience with two of the member specialists at this branch. What seemed to be impossible became possible. Between the Member Center Manager (Erica Brooks) and the Member Champion (Coraima Mellando), I was taken care of and they even helped me with fixing a problem I didn t even know I had! Loved the service, communication, and professionalism. The team effort really made me feel like a valued member. Received great assistance at this branch.

Published at 3 years ago

Published at 3 years ago

Excellent customer service. Branch manager Erica Brooks was very knowledgeable and friendly and I was able to obtain a very low interest rates on my auto and personal loans. I enjoy banking with TDECU.

Published at 3 years ago

Although the branch is closed you still should be able to use the ATM. Considering the fact we have very few branches in the area.

Published at 4 years ago

I recently joined and it has been a nightmare getting in touch with some to help me with my account. I opened a joint account for me and my husband and the representative I spoke, with after being on hold for 20 mins, told me she could not give me any information for his log in and transferred me to someone else. I m still currently on hold, another 20 mins and holding. I wish I would have seen these reviews before joining because I would have went with a different one.

Published at 4 years ago

Completely useless branch not even open

Published at 4 years ago

I always have a good experience visiting this office branch. As a matter of fact, I have never had a bad experience in any of the branches. Very good and reliable service. The only complaint I have is that in the Westchase branch on Westheimer, the ATM is no longer available outside, since now it is placed inside right before the main entrance, and is locked up after hours. I thought the whole point of an ATM is to have access to banking after hours if you need it. Whenever I need to make a cash deposit, I have to drive to another branch farther away. This is quite inconvenient for me, since this branch is the one closest to my residence. This is my only pet peeve. All else is more than satisfactory.

Published at 4 years ago

Super bad.. Ive been calling for days to resolve a situation with them and they keep going from number to number, very bad service, they drag you out and dont help you.

Published at 4 years ago

Be careful because when you have a problem with them they dont help you, they just drag you off.

Published at 4 years ago

Good and friendly service, and no waiting time

Published at 4 years ago

I m really shocked of some of these bad reviews smh. People need to understand that this is a Credit Union Bank and they all are small banks. Please expect a wait time unless you go early in the morning. This is a very good bank and has great interest rates for kids savings. The manager is also very nice he came out to help and speak with us.

Published at 4 years ago

Is only one person taking care all the deposit and you waiting in the line for long time. Even for any can of help the waiting is horrible. I definitely not recommend to go to this branch and you guys should be hiring more people special for the weekend when the volume of the people is more .

Published at 4 years ago

Fantastic bank products but at this westheimer branch, make sure you bring a sleeping bag with you if you decide to visit as you will spend nothing less than 45mins just to get anything done! Ridiculous!! I know you can do better TDECU Westheimer!

Published at 5 years ago

Very professional, excellent service.

Published at 5 years ago

Published at 5 years ago

If there was a minus star I would give that. I had the most horrible experience. I took my kids to open accounts for them and myself. We waited over an hour just to be called. Then when we were able to talk to someone.... YEAH... talking never happen. Let alone a smile or a conversation of what the bank had to offer. Horrible!!! I stuck it through to see how far this excellent service would be given... NOT!!! We just sat there while he was typing away and never saying a word. Had to ask him his name. First name given... ONLY. I knew I should have walked away. But what was that telling my kids. So I stayed I wanted to show them what kind of people are out there in the work force and how NOT to act. Just unbelievable. Finally after 45 min. in addition to the hour wait. We finally had mine and my husband accounts set up. Not my kids. So we asked is this going to take around the same amount of time to open my kids account he said sure. SURE! Took a deep breath. Then he said that we could leave a copy of our kids social cards he would do the rest and email us with the accounts. No special feelings for my kids to feel when they open their first bank account. Just plain horrible. A TDECU rep should go undercover and see how this bank operates. Maybe I went on a off day. Even on an off day. If you are going to work with the public you need better social skills then what was given. NO COSTUMER SERVICE. NONE. Just left with a feeling like you can take it or leave this bank.

Published at 5 years ago

Quick and super friendly service!

Published at 5 years ago

Bad customer service I just had a really bad customer service today at your location Monday 04/23 at around 11.30 am by Ms. Jacklyn. We just stepped into the your office, and gave her a letter sent from your company. Just when she saw my father name on the letter, she gave my father a lecture on how rude he was when he hang up on her, when she tried to call him three times asking for a copy of his ID. My father with broken English, he cannot understand well what people talking so when the conversation on the phone become become so hard to understand he panicked and hung up. My father tried to explain with limited English words that he works night shift so in the morning is his sleep time that is why he did not pick up phone. She cut into his conversation and said just give her the ID. There were two other staffs there can be my witnesses. We felt so insulted by her. My apology for my father for hung up on her, but I dont think we deserve to be lectured by her. As a matter of fact she was so rude to us as well. Infact, missing a copy of my father ID in file was not my father fault, it was the lack of due diligence from your staff. My father did come to your office several times regarding his current account, and if your staff checked his file thoroughly they could had ask for his ID when he was there, and this issued was not happened in the first place. As of communication your staff can also have option to send us email, or letter if they could not reach us over the phone. We all have work to do, we are not free to keep running back and forth to your office.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

The Tellers in the back are always slow!!!

Published at 5 years ago

Im extremely disappointed with this bank. I reported a fraud transaction by calling, eventhough they asked a million questions to verify my account they still made me go to a branch and make me fill out too many paperwork. Now again, today is Sunday I called because I LOST my wallet with everything in it, I reported some fraud transaction and again theyre sending me to a branch so I have to wait till tomorrow when I also have to miss some hrs from work to go to their branch and make the report. TDECU, After you guys ask a million questions to verify somebodys account thats enough to star processing fraud transactions.

Published at 6 years ago

Eric Hall, thank you for all the help you provided over a span of 2 weeks trying to approve me for a vehicle loan. He will go above and beyond for your first car purchase. Go see Eric.

Published at 6 years ago

Horrible experience. I waited 40 minutes to be told it was too late to open an account. Eventhough other branches told me it was a 30-45 minute process. Told to come back monday. The manager simply didnt want to do the work. Been banking with TDECU and this is the worst branch in the Houston area . AVOID THE HEADACHE AND AWFUL CUSTOMER SERVICE!

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Not crowded

Published at 6 years ago

Published at 6 years ago

Very good service. When others give you financing with very high interests, here they treat you with a lot of respect and are fair with the financing. I had my checking and credit account with Bank of America and I came to TDECU and it has been spectacular. They also refinanced my car here and I am 1000% satisfied. Many thanks to the manager Mr. Andrés Luna. I recommend it to everyone.

Published at 6 years ago

Published at 7 years ago

Very informative and helpfull CU. Anyone seeking credit assistance or building credit. This is the place for help, and better rates.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Agent was very friendly and helpful!

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

excellent credit union, great service by manager, one on one treatment, not to mention they are non-profit no hidden fees

Published at 7 years ago

Published at 8 years ago

Horrible service from their manager at Westheimer branch!

Published at 8 years ago

Absolutely awful experience. Be prepared for every single thing you try to do to be like pulling teeth. We had an account for almost 4 months and were not able to use it. Had to file for an address change 3 times and they still werent able to get it right so we still dont even know our damn account number. 0/10. Im actually going back to Bank of America. Thats how terrible they were.

Published at 8 years ago

Published at 8 years ago

I switched over from Chase and I have never been happier with a bank.

Published at 9 years ago

Great service every time!!! A+++

Published at 9 years ago

Ive been a member since 1994 of TDECU. Their service is very good and the products are great. For my business account I ended up at Chase but regreted it ever since. Too complicated move it back.

Published at 9 years ago

Terrible service and storefront!

Published at 10 years ago