Bank of America (with Drive-thru ATM)

Is back could give them less than one star I would. One teller with several other people walking around watching as this one person slowly services up to nine people in line. He was slow. The line was long. None of the other bank employees seem to want to do anything about it. All of us in line disgusting. When I said something to one of the representatives her reply was well we have to be able to take a lunch. I told her there was no excuse for what was happening. Considering the recent issues with Bank of America and not being able to access your account other problems this is just ridiculous. I’m confident Bank of America can afford to staff their locations more appropriately business hours however, they choose not to. they’re not going to fix it time to look for a new bank. They just dont care. As for this specific branch, they need to close it down. There’s always a problem here.

Published at 4 weeks ago

Quick Review - Do not go here if you are in a hurry. They deliberately under staff tellers and the drive through ATM machines will return 50% of the bills you try to deposit. The staff that is present is overall courteous at least. This location is so bad they have two entries in google maps for here to avoid people seeing their bad ratings.

Long Review - This has to be the least pleasurable place to go if you have banking needs. I deliberately drive farther to other locations to avoid it. Lets start with the good.

The Good - The staff is well trained and courteous. Even when dealing with the frequently angry customers they provide professional service. If you are a high end customer or investment banking client you can be seen nearly instantly with one of the 5-7 people in the small offices surrounding the lobby.

The Bad - They run one teller for normal customers. You will be surrounded by a lady who greets you and offers to do deposits if you have checks only, and 5-7 employees looking bored sitting in rooms around the lobby. There WILL be ONE teller helping customers. If you ask if they can add more cause the line here is regularly 5-10 people deep at all times, they will tell you the other person is on lunch break. They kept me in line waiting so long an hour passed and still no 2nd teller returned. So they will be courteous but not hesitate to lie to your face with a smile.

I tried to avoid this nightmare scenario by using the ATM. Sadly when trying to deposit cash in the ATM after making them all face the same direction and smoothed the bills out, it spits over half of them out every time. I added the spit out bills to a different stack and it took them but spit others out then. After 20 minutes trying to deposit cash I was forced to go inside the dreaded soul destroying lobby where another hour of my life was taken from me to compete my business. Fortunately I was fed lies while inside so left full.

Conclusion - If you are in a hurry and want to be honestly dealt with avoid this location. Staff my be courteous but they are not really honest or helpful and the ATM's which they will happily tell you about don't work.

Published at 3 months ago

The security guard is very friendly and respectful, the best they've ever had.👍

Published at a month ago

Have stopped at this bank before. They work pretty swiftly. Staff is nice and friendly. Very clean and smells nice on the inside.

Published at 4 weeks ago

Eduardo the bank teller was so sweet & very helpful. I get anxiety and didn’t want to say the amount I needed out loud so I wrote it on a piece of paper and he was so amazing followed my instructions! i needed two envelopes that’s exactly what he did I truly appreciate it him a lot.
Great service! Clean lobby! smells good! Lots of parking spot!

Published at 6 months ago

of all the worst location this one takes the cake. They have 1 teller and business clients teller lane was open until i show up and lady Dolnesha Figueroa says im not open. Convieniently put up the sign right after. well done BoA pls stay ridiculous and we business clients will leave soon to better business conforming banks

Published at 5 months ago

Unfortunately I can't give zero stars! The worst customer service ever, totally disrespectful. The ATM stole my foreign debit card, and they refused to return it to me. They hide behind the absurd justification that for security reasons they cannot, and that the ATM service is not theirs, which is totally irresponsible then, why do they put their name there? I then told them to pay for the shipping of the new card from my country, and of course, they won't do that either. They left me waiting in the lobby, and went to hide in an office, waiting for me to leave, which seems so unprofessional on their part. Anyway, do not use Bank of America ATMs, because they are irresponsible and mediocre at providing their service.

Published at 11 months ago

Maria did such a good job she was really helpful especially for my first timer at the bank her customer service was great!

Published at 4 months ago

Published at a week ago

Have stopped at this bank before. They work pretty swiftly. Staff is nice and friendly. Very clean and smells nice on the inside.

Published at 4 weeks ago

Is back could give them less than one star I would. One teller with several other people walking around watching as this one person slowly services up to nine people in line. He was slow. The line was long. None of the other bank employees seem to want to do anything about it. All of us in line disgusting. When I said something to one of the representatives her reply was well we have to be able to take a lunch. I told her there was no excuse for what was happening. Considering the recent issues with Bank of America and not being able to access your account other problems this is just ridiculous. I m confident Bank of America can afford to staff their locations more appropriately business hours however, they choose not to. they re not going to fix it time to look for a new bank. They just dont care. As for this specific branch, they need to close it down. There s always a problem here.

Published at 4 weeks ago

The security guard is very friendly and respectful, the best theyve ever had.

Published at a month ago

Terrible service!!! They dont respect the customer!! You arrive and the workers are talking and they are not interested in stopping and resolving your concern! They prefer to make you wait while they continue talking and even leave you with the word 3n in your mouth to continue talking to each other. There are never appointments and they are not interested in attracting more clients.

Published at a month ago

Quick Review - Do not go here if you are in a hurry. They deliberately under staff tellers and the drive through ATM machines will return 50% of the bills you try to deposit. The staff that is present is overall courteous at least. This location is so bad they have two entries in google maps for here to avoid people seeing their bad ratings. Long Review - This has to be the least pleasurable place to go if you have banking needs. I deliberately drive farther to other locations to avoid it. Lets start with the good. The Good - The staff is well trained and courteous. Even when dealing with the frequently angry customers they provide professional service. If you are a high end customer or investment banking client you can be seen nearly instantly with one of the 5-7 people in the small offices surrounding the lobby. The Bad - They run one teller for normal customers. You will be surrounded by a lady who greets you and offers to do deposits if you have checks only, and 5-7 employees looking bored sitting in rooms around the lobby. There WILL be ONE teller helping customers. If you ask if they can add more cause the line here is regularly 5-10 people deep at all times, they will tell you the other person is on lunch break. They kept me in line waiting so long an hour passed and still no 2nd teller returned. So they will be courteous but not hesitate to lie to your face with a smile. I tried to avoid this nightmare scenario by using the ATM. Sadly when trying to deposit cash in the ATM after making them all face the same direction and smoothed the bills out, it spits over half of them out every time. I added the spit out bills to a different stack and it took them but spit others out then. After 20 minutes trying to deposit cash I was forced to go inside the dreaded soul destroying lobby where another hour of my life was taken from me to compete my business. Fortunately I was fed lies while inside so left full. Conclusion - If you are in a hurry and want to be honestly dealt with avoid this location. Staff my be courteous but they are not really honest or helpful and the ATMs which they will happily tell you about dont work.

Published at 3 months ago

Great service from Yvonne Silva

Published at 4 months ago

Maria did such a good job she was really helpful especially for my first timer at the bank her customer service was great!

Published at 4 months ago

of all the worst location this one takes the cake. They have 1 teller and business clients teller lane was open until i show up and lady Dolnesha Figueroa says im not open. Convieniently put up the sign right after. well done BoA pls stay ridiculous and we business clients will leave soon to better business conforming banks

Published at 5 months ago

Just one teller for at least 10 people waiting in line! Extremely slow!

Published at 5 months ago

Excellent service, Ms. Lissette Reyes was very professional and pleasant, the service in general was very good, I am very grateful.

Published at 5 months ago

Published at 5 months ago

Everything is very very baddddddd

Published at 6 months ago

Eduardo the bank teller was so sweet & very helpful. I get anxiety and didn t want to say the amount I needed out loud so I wrote it on a piece of paper and he was so amazing followed my instructions! i needed two envelopes that s exactly what he did I truly appreciate it him a lot. Great service! Clean lobby! smells good! Lots of parking spot!

Published at 6 months ago

Very good customer service from mr.Arturo Saravia (Relationship banker)

Published at 6 months ago

Excellent attention. Ms. Yvonne and Mr. Lino, thank you for your excellent service and help, my experience at this bank was very satisfactory!! Thank you

Published at 6 months ago

Published at 7 months ago

If you have any other options at all . Do not use this branch or bank.

Published at 7 months ago

The manager was a very unprofessional. They scheduled an appointment for me two times and when I came to the appointment, she said that the staff had gone to lunch. I asked then why did you schedule me, she said I don t know. The next day I showed up at 5:55, she did not let me in and said they are closed. I only needed a cash out.

Published at 8 months ago

Worst customer service from the counter as they only have one teller!!

Published at 8 months ago

Close this one down neowwwww! Worst experience as well customer service. Manager unable to assist. Been with Bank of America since 2015 this bank is closer to home! I would rather drive 30 min before stopping here or just close my account down

Published at 8 months ago

Top 5 worse brick and mortar banks ever! Direct deposits give you no incentive customer service has you on hold for hours. I walk into this bank and the guy at the greeting desk was totally sarcastic. I had to withdraw all my money. Terrible service all the way around.

Published at 10 months ago

Continue to make us proud - the has yet to come . Alassane .

Published at 11 months ago

This branch is extremely frustrating to do business with. Every single time Ive been here, there is only one teller and a line out the door, regardless of the time of day. Outrageous lack of customer service.

Published at 11 months ago

Dear bank of america Please let this man (Alassane Gaye) go cause he sure have no idea how to work at the bank. we have business relationships with BOA for years, credit cards, auto loans, personal accounts and business accounts. He seemed not knowing how everythings works and gave us a number to call to get us out of the bank, we called that number and they said this has nothing to do with our department. had to go to another branch to take care of what we needed.

Published at 11 months ago

Unfortunately I cant give zero stars! The worst customer service ever, totally disrespectful. The ATM stole my foreign debit card, and they refused to return it to me. They hide behind the absurd justification that for security reasons they cannot, and that the ATM service is not theirs, which is totally irresponsible then, why do they put their name there? I then told them to pay for the shipping of the new card from my country, and of course, they wont do that either. They left me waiting in the lobby, and went to hide in an office, waiting for me to leave, which seems so unprofessional on their part. Anyway, do not use Bank of America ATMs, because they are irresponsible and mediocre at providing their service.

Published at 11 months ago

Slow , very slow service.

Published at a year ago

At this location customer service is always the worst, you cant have 14 people on the line with two cashiers only, If you value your time dont go to this location. Very poor customer service and looks like they are not even trying hard to hire new cashiers. Dont go to this location.

Published at a year ago

I went today to open an account and Thi helped me, she was the kindest person, she made the whole process quick and easy. I recommend making appointments with her, I am very grateful.

Published at a year ago

In visiting this location to ask questions about bill pay, Financial Center Manager, Kia Woodson was of excellent help, she answered all of my questions and gave me different options. I would highly recommend you to speak with her!

Published at a year ago

Customer service needs improvement big time!! Many things that I can do online in other banks, you have to do it in person here!! Their waiting time to see customers is never less than two hours and while waiting you can see the employees walking around and talking to each other. The only reason I have to not close all my accounts there is that B of A has been my bank forever but I m looking forward for the time that I can walk out of this hell.

Published at a year ago

Im handicapped & its been hard doing business with them.

Published at a year ago

Published at a year ago

I made an appointment at Bank of America and I chose to be received by Alassane Gaye according to the reviews I had read and honestly I wasnt into it. He was very professional, smiling, friendly and attentive to my requests and questions. More patient because I made small mistakes and instead of getting angry he helped me without wrinkling his face. The icing on the cake is that he speaks French so I had all my explanations in French. Thank you Alassane Thank you Bank of America

Published at a year ago

Alassane Gaye is an exceptional bank assistant with unparalleled knowledge of banking procedures and financial products. He is highly skilled, efficient, and attentive he was amaizing, answered all questions that I had and I had a lot of questions , His friendly and welcoming personality provides a warm

Published at a year ago

What bad customer service. They blocked my card, I called customer service and they told me that I have to go to a branch to confirm my cell phone number. When I am at the bank after waiting 1 hour they tell me that I have to make an appointment when they only had to confirm my number. So I cant use the card until they give me the appointment. BAD CUSTOMER SERVICE

Published at a year ago

Map on 11288 westheimer he helped us very quickly, in fact he was calling us and we entered and he quickly assisted us to open an account recommended

Published at a year ago

Opened an account at this branch today. The banker, Mr. Map On, who helped me and my wife with the process is exceptionally professional and friendly. He was very knowledgeable, helpful, and patient in explaining the products available. He even notified me that he understood my mother tongue when I talked to my wife, in respect of my privacy. By far my best experience going to a bank.

Published at a year ago

Thank you Map!

Published at a year ago

Dolnesha I hope I spelled the name correctly the manger did a wonderful job ..should give 10 stars to her along with eduardo the teller. Took care of the transaction effortlessly..great job!

Published at a year ago

Super happy with the assistance of Map On, he helped me on everything I needed and answered all my questions. Thank you!!!

Published at a year ago

I had the pleasure of working with Map On, and I am extremely pleased with the experience. Throughout the entire process, Map exhibited remarkable communication skills, keeping me informed at every step and promptly addressing any concerns I had. Their approachability and willingness to listen made the experience smooth and stress-free. I highly recommend Map On for anyone seeking exceptional banking services.

Published at a year ago

Best bank Ive had Map On and Frank Figueroa helped me they were very kind and helpful.

Published at a year ago

Map on excellent customer service, despite the language that I do not speak English, he did his excellent job

Published at a year ago

Its an awesome experience, I walked into the bank and the first thing that caught my attention was the smile from Alassane Gaye as he welcomed me into hes office, I love his charisma and his customer service, he took his time to explain to me all about how to build my credit scores. And he did a pretty good job. And he kept on a smile throughout our conversations... He even explained everything about building my credit scores in pictures I will give him a 5

Published at a year ago

Map ON was very helpful and informative.

Published at a year ago

Map ON

Published at a year ago

Alassane Gaye I came across to this guy today and he is awesome Omg he showed me all what I needed thanks Gaye I appreciate may God continue to promote you Alassane

Published at a year ago

Good effective team there, very happy with Map On for offering quality service with his professionalism in all aspects of banking knowledge, nationally and internationally

Published at a year ago

Alassane Gaye

Published at a year ago

Worst Customer Service Ever. 12 In line to make a simple deposit took 40 minutes to get to the window. Because they only had one customer service rep. I asked the manager why and she said hes that. I should be thankful that they allowed them to have a customer service rep. But yet theyve got 6 or 7 rooms. Open up with loan officers, but not 1 person to help at thr counter or that wanted to go help the one guy doing deposits. 40 minutes for a 60 second transaction what a waste & Bank of America is the worst.

Published at a year ago

Alassane Gaye is a very wonderful person. He was the one that told me about preferred reward program, and l have been loosing money until he sit me down in his office and told me everything that l need to know about my money sitting in my account without making any benefit. I have been using Bank of America for more than 7 years but l have never met any one like Alassane. Is an amazing person and he knows the job very well.

Published at a year ago

Published at a year ago

Take so long.. bad customer service and racist

Published at a year ago

I came in today to open up personal account and had the opportunity to work with Alassane he was very helpful and nice took time repeating and explaining things to me he also helped me set up my digital wallet and walked outside with me to the ATM to teach me about the stuff I needed help with I am very thankful for that . This man is so polite and helpful no word can express how thankful I am you made my day Mr Alassane

Published at a year ago

4 ladies just hanging about, 3 works in glass just chatting but no one can open a new account.

Published at a year ago

Alas sane made banking simple easy very professional

Published at a year ago

I came in and was in a great hurry, and I asked one bank officer if I could get some statements printed up for the consulate. He was vey friendly and responsive and immediately printed these statements for me. It was absolutely wonderful! His name was Miguel Flores and I cannot thank him enough. He is a true asset to Bank of America, a real gem!!

Published at a year ago

THE ABSOLUTE WORST BANK OF AMERICA LOCATION IN HOUSTON. DON T COME HERE UNLESS YOU WANT TO WAIT 45 MIN TO DEPOSIT A SIMPLE CHECK LOL ONLY BANK I VE EVER BEEN TO THAT IS SOOO CHEAP THEY ONLY HAVE ONE BANK TELLER WORKING WITH A LINE OF 20 PPL WRAPPED IN THE LOBBY. ABSOLUTE TRASH LOCATION

Published at a year ago

Great customer service and support received from Alhassan Gaye. Took time out to explain in clear details IRO of my enquiries/needs. He also gave attention to my time constraint and would always respect him for this.

Published at a year ago

Just rude for no reason.

Published at a year ago

Mr. Alassane Gaye is a Great host and he helped me to understand that Bank of America has me covered when I ( the customer) needs help the most.

Published at a year ago

Nobody answered the phone

Published at a year ago

Got the best customer care service today 01/26/23 from Mr Alassane Gaye. After years of banking with BOA and no one could convince me of the need to get a Credit card,he was able to educate me clearly and also assisted me in getting one. He was so calm,cheerful,friendly,hospitable and above all patient in answering all my questions. I definitely recommend him for any good interaction/solution any customer might need. Such a great leader he added value to my financial life. Regards Grace O

Published at a year ago

Alou the best

Published at a year ago

Excellent customer service and great help from Mr. Alassane Gaye. I recommend that you make an appointment with him!

Published at a year ago

R. Manager Alassane Gaye Small Business specialist was very helpful getting my needs met. I was so satisfied that I have recommended every single person that I know to him. He is knowledgeable, professional and friendly. Keep up the good work. Sincerely!!!!!!

Published at a year ago

I had made an appointment for this branch of BOFA through the website and I received on time, quick, and very good service. Alassane Gaye was very helpful and patient. Thank you Alassane Gaye.

Published at a year ago

Best service ever. Make sure to ask for Mr Alassane Gaye. Good guy always there to help

Published at a year ago

They have a separate line for business clients but they keep taking personal account holders that came in after me. So I should ve just stood in personal accounts line.

Published at a year ago

Such a great experience I had today @ bank of America. I came across to Alassane Gaye, welcomed me to the branch and made all my financial needs ease. Such a great personality and great leader! Keep the great attitude, it will take you so far.

Published at a year ago

Excellent customer service. The staff is fast and courteous. Specifically, Mr. Alassane and Ms. Venessa Rodriguez were very professional in providing exceptional services, from signing in to opening a new bank account for my wife promptly and educating us with best practices.

Published at a year ago

Alassane changed my understanding of finances. After politely greeting me, I was surprised to not only be approached by a teller but one that was actively helping not only customers but his own employees. He then educated me on credit card essentials and their worth, and I applied for one right there, I had no idea it would be an easy process. He also felt very trustworthy, while I only spoke to one other person, he went above and beyond to make my experience unique and change how I feel about banks. I cannot thank him enough, and Id recommend anyone entering the location to seek him out.

Published at a year ago

I walked into this bank because I needed a financial help and I met Mr Alassane Gaye who really helped me beyond my expectations and I went home happy. I felt so good leaving the Bank because I applied and for a credit card and got approved. Thank you Alassane Gaye.

Published at a year ago

Alassane was a great help everytime I went, he helped and explained everthing really well. Got my debit and credit card both from him and it all went smooth. I would definitely recommend him for your next appointment.

Published at a year ago

ALASSANE GAYE is so kind, so good speaking well giving us good comfort

Published at a year ago

Mr. Alassane Gaye at Bank of America 11288 Westheimer Houston TX 77042 is the Relationship Business Specialist I came across with all the info I needed to know about bank and building credit and how you can get your dreams come through. He should definitely be the Manager and have all his staff follow his foot steps.

Published at a year ago

Alassane is just great . Thank you for always taking care of me and my family

Published at a year ago

I used my lunch break to travel this location to pay my rent. I was told there would be no teller Inside until 230pm. Yes the drive through was open but, I did not have a car. Myself and several customers walked out wondering why is this happening. Maybe under the sign about your new hours there should be a caption thats states but, not inside.

Published at a year ago

Some please explain as to why every time I go in there there is only ONE teller and drive thru is CLOSED! I see they have 6 bankers and ONE TELLER ... why? If youre in a hurry do not come here

Published at a year ago

When I went in to this location I needed to cash a check not deposit it and I explained this before he ran it through the scanner instead he did what he wanted to do. I hate I ever came to this location! His actions inconvenienced the hell out of me. He still scanned it which caused me more headaches trying to get it cashed because other check cashing places wouldnt because of the banks markings. He w a blonde haired man who was there Saturday

Published at 2 years ago

Always coming to this location and Alou is always ready to help. He has a great attitude, such a great leader! I definitely recommend going to him if you need anything. Keep up!

Published at 2 years ago

I walked into this bank facility yesterday to make a payment on one of my credit cards. I had to wait in line for about an hour; because it was only one teller and people in front of me were doing multiple transactions. Yall need to hire more tellers to avoid long wait times.

Published at 2 years ago

Terrible waiting time with just one teller.

Published at 2 years ago

Frank Martinez is a Racist and the manager is rude never again will I visit this location and all honesty I just want close all my accounts and go to a different bank I do not recommend this bank to anyone

Published at 2 years ago

I went to the ATM to withdraw money and they gave me bills in terrible condition. When I wanted to make a payment with that bill, the same ATM did not accept the bill when I entered the bank and they did not help me because there was no ATM available. The lady was friendly but the first process was terrible. Last time I used this bank agency pension!! How is it possible that the ATM gives you a bill that the ATM itself does not accept? It is acceptable?

Published at 2 years ago

Short line good customer service.

Published at 2 years ago

This location need to be closed the lady in the front today she dont help at all very very lazy

Published at 2 years ago

Published at 2 years ago

Broken ATMs, closed office... this place is terrible.

Published at 2 years ago

The worst customer service I ve experienced in my whole life!!! They care Zero about their customers, and have no esucation at all. All this being a Preferred Customer!!! And all I get as a preferred customer is a standard response. Is this the way Bank of America treats their customers? Is this the way you value our business? I m still waiting for the employee that hang the phone to call me back!

Published at 2 years ago

I just came to ask about a car loan and the person in front angelina is too rude and racist they had never asked me for my debit card to ask she has bad customer service is only good when their boss looks at her and people who speak Spanish treat them badly they should better not the image of a bank can be damaged by a person When I asked if I could talk to a person in the office, she told me that she was the boss lol I just come to ask about a car loan and the person in front of Angelina is too rude and racist. They have never asked me for my debit card to ask. She has bad customer service. It is only good when her boss looks at her and people who speak Spanish. treat them badly, they should better not the image of a bank can be damaged by one person When I asked her if I could talk to a person in the office, she told me she was the boss lol

Published at 2 years ago

Ive been in business as a small business owner that hit a huge crash during Covid. Only grossing in 30K for the year 2021. I went into this branch today to open a account with 5K cash. I wanted to test the client relations services and see if Id be discriminated against and if Bank of America really values their clients. I was approached by Emilio Pineda who comes off very friendly but was not knowledgeable about small business protocol. Ive been doing business since 2010 but signed under a DBA since 2013. Ive taxed all needed documents and kept a report with SBA since 2017. Ive been a full time dental specialist but since February of 2022 Ive taken on my self owned business full time and no longer decided to work for other companies because if my self owned business is doing 60K a year and after the pandemic 30K passively I should really approach this full on. I showed Certificates of formation for my LLC that I registered in Delaware and was I was told by Mr. Pineda that Bank of America would not accept my Resign letter from Legal Zoom that gives me the rights to open a bank account for my LLC. I pretended to act as though Mr. Pineda was informative but I knew he was just discriminating and not informative of Delaware LLC codes. Im a African American woman in the urban community with a worldwide business. I was utterly disgusted by the lack of competence of this Bank of America Associate. He gave me a laid back approach with his delivery as well as if he needed to be hip or cool (so-to-speak) with me but I was just so disgusted by the bigotry. Before coming to Bank of America I sat with my Finacial Advisor Shelton Dalton and we are still appalled by how dismissive Mr. Pineda was. He also assumed I needed a loan. I kept having to ask him what will I need a loan for, he said to start and im am fully equipped and even searching for storefront property as Im getting ready to expand. Im a professional so I continued to smile and act unaware and just allowed him to talk to me about nothing. My twin brother is an accountant and my older sister is a Senior VP for a bank for the whole southern region in the U.S. Im very aware of business banking I just wanted to transition from being a 9-5 employee to a full time business owner. I will try again at another branch and hopefully get better client relation services and a more professional representative that is knowledgeable. Thank You.

Published at 2 years ago

These people are ssssssslllllllloooooooowwwww! I cant say that enough. A place without a drive thru, you would think that they would have more tellers on the inside. Nope! They let one teller work the whole time with six people in the line waiting. Not impressed and will find another branch

Published at 2 years ago

Published at 2 years ago

Excellent costumer Service and Financial assessment

Published at 2 years ago

If you wake up one day with the urge to be treated like crap Then come here. Staff is rude, lack basic communication skills and do not care about you or your business. Bank of America is a disgrace.

Published at 2 years ago

I called this branch last week Tuesday 3:29pm asking about opening a back door IRA account, the guy first was dismissing me outright without listening ( I have an accent) then when I insisted have been told BOA have this type of investment option, he insisted to know how much I want to invest before he can get me to talk to a financial specialist, said Frank will call me, it s one week & no one has called. Today I call to follow up & Cynthia is treating me the same attitude, I can t understand what you are saying even before I explain she starts cutting me and loudly explaining mid my sentence, till I told her stop cutting me, let me talk ..& I raised the issue on how they are treating some customers just because I have an accent doesn t mean I can t afford an investment. This branch does not value diversity. Your customer care is wanting. I ll look into other banks .

Published at 2 years ago

Bad customer service, unprofessionalism on the part of the bank manager, I always have problems with my account, I do not recommend Bank of America

Published at 2 years ago

Ive been with Bank of América since I was student, they are always there to help me with any problem. Today Mr. Thomas Freeman was the one helping me, thank you so much for all explanation about my account. All I can say is thank you for the patience, I just love Bank of América.

Published at 2 years ago

Whats up with the bank not opening on time? And associates not picking up the phone?

Published at 3 years ago

Very bad customer service

Published at 3 years ago

I came into this location today Angelica was so rude she told me she was really busy to deal with me talk to me etc you guys really need to get better employees with better attitudes I don t deserve how I was treated today

Published at 3 years ago

Published at 3 years ago

Worst BOA branch! They are extremely rude and will refuse to help!

Published at 3 years ago

They have turned into an appointment only type place. You absolutely can t walk in and do your banking any longer.

Published at 3 years ago

I have been a customer sence the 1980s. I rarely go to the bank because there was always some kind of problem I only bank on line because of my age and health. My direct deposit is on the fourth Wednesday of each month and on the first like clockwork. All my bills and payments go out directly from my checking account. I am on low income and my account always seem to have over drafting charges witch keep me in the extreme rear with my bills. The money going directly in my account every month but sometimes the charges hit the bank early so I get the late fees. Please is there some way to help me not to accumulate these late charges. Jacqueline Lockwood Houston Tx. 77051. Thank you Bank of America

Published at 3 years ago

bad service

Published at 3 years ago

Published at 4 years ago

Published at 4 years ago

Very good bank very safe please

Published at 4 years ago

This my 2nd time using their atm. The atm so old school geesh! The parking lot is always trashy!!!! It s like this bank has been forgotten about. Do anyone care about it? There was broken glass in front of the drive thru atm. It s terrible!!!!! I can only imagine how it is on the inside & I don t wanna find out. The outside appearance says enough! Hope the customer service isn t trashy like the outside.

Published at 4 years ago

The worst branch ever, always problems in the computers, long waiting lines and the manager and another Asian guy with glasses is always rude and talks to you like youre asking for money from them, horrible experience as always.

Published at 4 years ago

Every single time I come to this branch they are woefully understaffed. Aways a line of people all the way to the door because they have one teller. Very frustrating!

Published at 4 years ago

Published at 4 years ago

They are too rude starting with the Manager who should lead by example they want to do things quickly and they do them wrong and then they blame it on one of their mistakes very bad service I thought they had already changed but it is not the same

Published at 4 years ago

Very slow service 20 minutes and I m still waiting to be help is Thursday morning is empty.

Published at 4 years ago

They never have enough staff to serve the customer, there is only one working and the line is very long and they are all like headless chickens

Published at 4 years ago

Worst bank ever!!! Big line and only one teller!!! 2 tellers are in the window and they re not helping the one teller!!

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

This is the best and cleanest location of Bank of America Ive ever been to. All the staff, especially my account officer, Andy Rosales, and Emilio Pineda are very friendly and courteous. I never make an appointment, and they still take me without making me wait for too long. I also like that I see familiar faces when I visit this location, as their staff is loyal to the company. Fun fact: In my first visit ever ( a while ago) Andy helped me open a student checking account (with no maintenance fee!!), and I also got the offer to open a credit card! Totally unexpected, but it came in handy!

Published at 5 years ago

Highly recommended! Aaron Lestage, a Veteran of the Armed Forces, was the banker that helped us. When my toddler started to get a bit anxious, Aaron gave him a toy car as a gift! He went above and beyond with the customer service. If youre ever at that location, it is with the highest esteem that I recommend Aaron. I attached an image of hes business card just in case anyone wants to reach him. I would have given him 10 Stars if I could!

Published at 5 years ago

Published at 5 years ago

The clerks are rude, sarcastic. Only good one is Emilio.

Published at 5 years ago

This place is racist towards black people period.

Published at 5 years ago

The serial online client is very heavy, I would say the worst in the United States, simple things they put a computer to talk to you instead of putting a person for what you need that can be resolved in 5 min, I was trying to communicate for a small problem with my online banking and I spent an hour and 10 minutes waiting for a representative to assist me, when I managed to get through the representative even asked me for my residence card and absurd things when my only objective was to change the phone number and gain access to my online account, for me as a customer your attention to the customer of Banco de América is rubbish, just because of the waste of time and it is not the first time that happens to me, I am going to leave this bank, on another occasion with a fraudulent transaction, I spent all day waiting for them to assist me, I had to go to a branch and they didnt give an answer, for me they are of no use for customer service

Published at 5 years ago

Published at 5 years ago

START UP BUSINESS ACCOUNT OWNERS. TALK TO EMILIO PINEDA. Hands down will take care of you. This review comes in after almost 1 year as a business account holder and 5+ years with a personal account. He saved me from leaving the institution today, he made sure to find all options available to cut down business account fees and personal account fees in order to help me grow my business. He even helped me take care of a couple over draft fees which impressed me on both accounts. Any issues you end up having as far as fees just call him email him talk to him he will work with you he will make it right he is genuinely a down-to-earth dude and will take care of you and Im sure he handles a lot of heat from upset customers like I was initially and he made sure to do everything in his possession and went beyond my expectations and now will stick with BOA as a business account holder and a personal account holder.

Published at 5 years ago

I only use this bank account because I have to for my business... I just feel that there are bunch of young guys inside that really dont care... ATM machine was broken outside , they only had one Teller inside Jorge .. the and the rest of the guys( including Kristopher/manager) playing on the computer and acting as if theyre busy probably checking their Facebook account.... The good old days of customer service are gone

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Customer service is terrible! Drive thru have not been open in MONTHS which is very inconvenient

Published at 6 years ago

Racist ! Racist !! Racist !!!.... Visit this location to find out your self.

Published at 6 years ago

Plan on being in line at least 1 Freaking HOUR just to make a commercial deposit DUMB!!!!!

Published at 6 years ago

Good customer service

Published at 6 years ago

Never have I once went to this bank and felt like it was a good experience, it is literally a hole where they steal your money and pretend that they dont know what happened afterwards

Published at 6 years ago

This branch, and specifically one staff member African lady - I m sorry i was so mad I forget to take her name - I was the one who would persuade me to close my account in this bank, which does not respect its clients and treat them with ethnic discrimination under the pretext of federal laws. After I was persuaded to open an account a year ago at the Bank of America knowing that they have a low rate customer service, according to some friends. I did not have any problems with the bank but that made me close my account that African lady, who told me and I quote your card was closed because where you come from that s country excuse me ?! I felt a very bad and felt racial discrimination towards my country and I think I do not want to have any connection to a place that may distinguish me from others because I am from a different country I don t mind following the law but when it s come to disrespect my country no I can have better service in another place... it was very racist and inappropriate and it is clear that the bank does not train his staff to talk in a decent manner and proper way his to customers. I will make sure that me, my dad, my mom, and my two sisters that will close all our accounts in bank of American. Thank you for being disrespectful to your customers.

Published at 6 years ago

Soooo,

Published at 6 years ago

Waited about 30 minutes on the drive through to make a deposit. One lane out of 8 open after a holiday??? Where s the customer service??

Published at 7 years ago

Published at 7 years ago

I left a bad review 2 years ago. Now I have a different one. New manager has changed the branch totally. Friendly staff, fast service, accommodating bankers. Thank you guy!

Published at 7 years ago

I like this place, bank team are very kind and fast service.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Bad services for me and I decide to close my account because of mistreatment many times !

Published at 7 years ago

Awesome bank

Published at 7 years ago

The service is excellent, especially Dalia Canales, very friendly, the alphabet when I go to the window is a little slow but I have to understand that I am not the only one and I have to take time.

Published at 7 years ago

This location is the worst. The wait period for a cash deposit in you account is ridiculous.. The customer service is slow and very unfriendly. I have a business account with Bank of America and im up here st least 2--3 times a week.. And my experience get worse everytime. I will be closing my business account with bank of America and going to chase... This account and location does not work for my busibess

Published at 7 years ago

Very impressed with this branch. Manager came to meet us. Very nice !! We have been doing business with this bank since the early 80s.

Published at 8 years ago

Published at 8 years ago

excellent service

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

I HAVE BEEN A CUSTOMER FOR MORE THAN 6 YEARS NOW AND I HAVE TO SAY THERE CUSTOMER SERVICE IS WONDERFUL,THANK YOU LUIS FOR TAKING CARE OF ME YOU ARE AWESOME!!!!

Published at 8 years ago

This place dose not have any of customer service, they were so rude they are not professional

Published at 8 years ago

Staff is courteous. service can take too long sometimes

Published at 8 years ago

Published at 8 years ago

I really dont know where the very good customer service has gone. This Branch have very rude and unprofessional rep , they had me standing there for 30minutes just to cash a check clerk call her supervisor so she can authorize it,she takes 10 minutes to get to us then the computer stop working, supervisor takes the check to the drive up computer again take her time talk to another customer mind you Im still standing she have not said sorry for the delay or nothing and finally when she came back check was not cash and she said that they will refer me back to the company that release it to me. I ask why ? if you all have a problem you all need to call them, conferm if that check its coming from them, thats what banks do to verify a check if it looks suspicious. Now I ask Have you all call them and conferm with the company ? They answer to me was no we cant call them. I ask to speak with a manager and they said he or she was in a meeting. I call the company told them what was going on and they call the branch and they said that someone answer and left them on hold and till this time 10:57 am no one has got back on the phone with them. My business account will not be coming to this bank.

Published at 8 years ago

Published at 8 years ago

They are terrible.

Published at 8 years ago

They never pick up there!!! Why even have a phone number to call to if they never use it!

Published at 8 years ago

Published at 9 years ago

ATMs not accepting cash deposits like always, and out of 5 drive thru lanes only one works most of the time

Published at 9 years ago

Cool

Published at 9 years ago

Love this branch - Marcus Smith is awesome!

Published at 9 years ago

They have professional team and good service as well fast

Published at 10 years ago

Published at 10 years ago

Published at 10 years ago

Published at 11 years ago

They where very rude

Published at 11 years ago