Prestige Community Credit Union

I had a great experience opening my account with Prestige Community Credit Union. The staff was incredibly friendly and helpful, particularly Antonio Flores took time to explain me everything clearly and answer all of my questions. I highly recommend this bank!!

Published at 2 weeks ago

I have had an excellent experience working with Prestige over the years, but I want to do a specific call of amazing service. I needed a very quick turnaround on a document for a house sale, and Ryan McCraken was incredibly helpful and very fast to get me what I needed. This is the high touch white glove customer experience you don't get with bigger financial institutions, and it is much appreciated!

Published at 3 weeks ago

I want to take a moment to commend Ronnie Carter for consistently providing exceptional service. His responsiveness and dedication to customer satisfaction are unparalleled. Whether it’s a simple inquiry or a more complex issue, he always handles it with professionalism, efficiency, and a positive attitude.

What sets Ronnie apart is his genuine commitment to helping customers. His attention to detail and willingness to go the extra mile make every interaction pleasant and reassuring.

It’s also clear that Ronnie truly cares about the members and is passionate about his role and I see why he was promoted to Branch Manager. He is a tremendous asset to the team, and I highly recommend him for any recognition or opportunities for advancement.

Thank you, Ronnie Carter, for making every experience with Prestige Credit Union a positive one. Your hard work and dedication do not go unnoticed!

Published at 2 months ago

I've been a member for 6 years now, and I've never had a bad experience. I spoke with Chelsea Manzano and she continued to strengthen their high quality of professionalism done with ease. I look forward to repeated service.

Published at a week ago

I chose Prestige Credit Union because they have helped me multiple times when it would have been difficult to get assistance from a traditional bank. I love that I can walk into the branch and talk directly to people, without dealing with impersonal voice systems. Recently, I renegotiated my car loan, and the process was absolutely painless, fast, and beneficial for me. I look forward to continuing to manage my accounts with Prestige.

Published at 5 months ago

I have nothing but high praises for this awesome credit union, zero complaints and I have been doing my banking with them for almost 10 years. They are very accurate and effective! Also their online banking app is very easy and convenient to use for my personal and business accounts. A+ financial institution with superior customer service highly recommended!

Published at 2 months ago

Absolutely LOVE Prestige. Both locations are a amazing but I had the most wonderful experience with Charlotte at the McKinney location. She was extremely helpful and went out of her way to make sure all my needs were met. She listened to my concerns and gave me great advice. I am so thankful to her for all of her knowledge, dedication and patience to not only me but all of her customers. Thank you Charlotte.

Published at 5 months ago

I have been banking with Prestige Community Credit Union since 2016. My latest conversation with them was today and I spoke with Ryan to help me with getting my new card set up on Apple Pay. He is a excellent teacher, very patient with me. I now know how to do it should the need arise. Everytime, I have needed assistance with them from the bank tellers to Customer Service and I even had to talk to IT one time. They are very professional, patient and they treat people like the way they want to be treated. Kudos to Ryan and all the other people at Prestige!

Published at 3 months ago

Chelsea was the best! Very communicative and helpful. She is a great asset to Prestige.

Published at 18 hours ago

Chelsea was phenomenal!!! My family moved to the area last year but were still members of a Katy, TX credit union. Sometimes it s hard to make deposits or even do simple transactions. I called and spoke with Chelsea about an issue and because of her expertise and welcoming experience, we are now members of Prestige!

Published at 3 days ago

Published at 3 days ago

Great people, they work with you to help achieve your financial goals. The teller Lis is always very nice and makes sure I am well taken care of each and every visit. If you are looking for a bank where you are more like family than just a number, this is the place!

Published at 4 days ago

This is the best bank ever. They are always so nice and accommodating. The teller Lis goes above and beyond to make sure customers are happy. Can t recommend them enough!

Published at 4 days ago

Ive been a member for 6 years now, and Ive never had a bad experience. I spoke with Chelsea Manzano and she continued to strengthen their high quality of professionalism done with ease. I look forward to repeated service.

Published at a week ago

Im glad Lis has joined the team! She always has a smile on her face, and is very helpful and courteous.

Published at a week ago

I had a great experience opening my account with Prestige Community Credit Union. The staff was incredibly friendly and helpful, particularly Antonio Flores took time to explain me everything clearly and answer all of my questions. I highly recommend this bank!!

Published at 2 weeks ago

Published at 2 weeks ago

Worked with Sandra today to help me pay off my auto loan. She was extremely helpful and met all my requests efficiently and quickly. Great job!

Published at 2 weeks ago

The best customer service and lowest interest rate on Auto... Thanks to Ms Shona James.

Published at 3 weeks ago

I have had an excellent experience working with Prestige over the years, but I want to do a specific call of amazing service. I needed a very quick turnaround on a document for a house sale, and Ryan McCraken was incredibly helpful and very fast to get me what I needed. This is the high touch white glove customer experience you dont get with bigger financial institutions, and it is much appreciated!

Published at 3 weeks ago

Ronni was very helpful thx

Published at 4 weeks ago

Amazing staff, everyone was super helpful and friendly. Antonio made great conversation while helping me create my account and i felt very welcomed and at home. I was offered refreshments and in and out making a new account within an hour.

Published at a month ago

Published at a month ago

Published at a month ago

Chelsea was great to work with and provided help through the entire process.

Published at a month ago

I want to publicly express my appreciation for the top rate customer service I have received at Prestige Community Credit Union over the last two decades. I have been a member since 2003, and the staff and management in this institution has embodied the the highest level of integrity and service to all their members. When the character of a business is reflected in the staff members like Fhonda M. LaMonte M. and Shona J. you know it is a first class operation. Stan W.

Published at a month ago

I usually go through the drive through. Lisde was my teller and shes always nice and friendly, and handles my transaction quickly and professionally, and sends me away with (Have a great day)! Thank you Lisde.

Published at a month ago

Published at a month ago

Published at 2 months ago

I have nothing but high praises for this awesome credit union, zero complaints and I have been doing my banking with them for almost 10 years. They are very accurate and effective! Also their online banking app is very easy and convenient to use for my personal and business accounts. A+ financial institution with superior customer service highly recommended!

Published at 2 months ago

Prestige Community Credit Union has been my primary financial institution for over two and a half years. Although there were some initial difficulties, I can now confidently attest to the excellence of their services. The credit unions staff is composed of hardworking and kind individuals who prioritize the needs of their clients. While their selection of services may be more limited compared to larger banks and credit unions, they compensate by providing timely and personalized assistance. Your concerns will be addressed promptly, whether you choose to contact them by phone or visit their branch in person. In comparison to other financial institutions, Prestige Community Credit Union truly distinguishes itself by providing exceptional customer service and a dedication to serving its members. If you are looking for a financial institution with a personal touch and excellent customer service, then Prestige Community Credit Union is your only option here in the DFW area.

Published at 2 months ago

This was my first time going to this CO-OP Shared Branch. Teller Lisde was pleasant & professional. I received great customer care and would use this Branch again.

Published at 2 months ago

Service with a smile. Lisa was very easy to do work with.

Published at 2 months ago

Great customer service, the lady Lisde was very helpful and kind, with a smile and nice. Quickly attend my needs and resolve them as fast as she could. . I definitely go back to that branch.

Published at 2 months ago

This CU is a grat place to bank at From Fonda M to Shona, to CarolynH and Especially Ronnie they guys go beyond helping and making thing very easy for any Trans actions that you might have trust me they have help me millions of times I have even recommend this Credit UNION to several friends and family .thank you all for the fantastic job you guys do.

Published at 2 months ago

Service was quick and helpful! Received amazing service from Antonio, along with some great local estaurant reccomendations!

Published at 2 months ago

I want to take a moment to commend Princewill Orisakwe for providing exceptional service. His responsiveness and dedication to customer satisfaction are unparalleled.Thank you, Princewill Orisakwe, for making my experience with Prestige Credit Union such a positive one.

Published at 2 months ago

Published at 2 months ago

I want to take a moment to commend Ronnie Carter for consistently providing exceptional service. His responsiveness and dedication to customer satisfaction are unparalleled. Whether it s a simple inquiry or a more complex issue, he always handles it with professionalism, efficiency, and a positive attitude. What sets Ronnie apart is his genuine commitment to helping customers. His attention to detail and willingness to go the extra mile make every interaction pleasant and reassuring. It s also clear that Ronnie truly cares about the members and is passionate about his role and I see why he was promoted to Branch Manager. He is a tremendous asset to the team, and I highly recommend him for any recognition or opportunities for advancement. Thank you, Ronnie Carter, for making every experience with Prestige Credit Union a positive one. Your hard work and dedication do not go unnoticed!

Published at 2 months ago

It is always a pleasure working with the employees of Prestige Credit Union! On this occasion I would like to call out Antonio Flores for providing his exceptional service in providing a quick resolution to accommodate my needs. His genuine desire to provide that level of personal customer service is one reason I have been a member for 20 years. Thank you Antonio!!!

Published at 2 months ago

Alexia was amazing she did everything fast and easy

Published at 3 months ago

Absolutely great experience . The best customer service.

Published at 3 months ago

Sandra, I appreciate your help. Thanks very much. Mae Taylor

Published at 3 months ago

Sandra and Paul are always so helpful! They make it easy to bank with Prestige!

Published at 3 months ago

Not happy with the customer service I received today. She did not want to try and help with my account and I am from out of town needing some assistance.

Published at 3 months ago

Published at 3 months ago

I appreciate your outstanding customer service Ryan!i highly recommended Prestige Community Credit Union to all my Friends and Family thank you....

Published at 3 months ago

I have been banking with Prestige Community Credit Union since 2016. My latest conversation with them was today and I spoke with Ryan to help me with getting my new card set up on Apple Pay. He is a excellent teacher, very patient with me. I now know how to do it should the need arise. Everytime, I have needed assistance with them from the bank tellers to Customer Service and I even had to talk to IT one time. They are very professional, patient and they treat people like the way they want to be treated. Kudos to Ryan and all the other people at Prestige!

Published at 3 months ago

I have been with this credit union for years; they always have great service.

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

My mother, a 65 year old woman who has been a Prestige customer for years and years could not get her cash deposited. Over the years from the same account, she would withdraw cash to hide at home. We finally convinced her to redeposit this money into her bank account but Prestige would not believe her that this money was a redeposit. The rude manager kept speaking over us and kept insisting she needed to know where the money actually came from. The money literally came from this very bank account. We closed the account and will be going to bank elsewhere, maybe RBFCU? Awful credit union. Did you know you literally cant send money bank to bank from their website? 1995 called. Bank elsewhere. My whole family will be exiting this bank.

Published at 3 months ago

I have been a member for 17 years and by far they provide the highest level of service. I do not know why anyone would ever buy a vehicle through a dealership and not utilize credit union. This process makes the car buying easy and stress free. Shona is absolutely the best in the business and makes every experience a great one. Thank you Shona!

Published at 3 months ago

The teller was very nice and helpful. The transaction went very smoothly

Published at 3 months ago

Published at 3 months ago

I absolutely love this credit union Prestige community credit union has helped me with loans when in a bind and as well as credit programs to help raise my credit score The employees and the loan officers are all very friendly, direct and helpful!

Published at 3 months ago

Mr Ronnie was awesome you need more people like him that works at the bank he needs a raise

Published at 4 months ago

Published at 4 months ago

Excellent service!

Published at 4 months ago

Published at 4 months ago

Prestige makes me feel like one of the family.

Published at 4 months ago

Sandra Ventura was very knowledgeable and prompt with her responses to my questions and concerns I m excited to become apart of the Prestige Family. Thank you for the warm welcome Sandra .

Published at 4 months ago

Published at 4 months ago

First time using as a shared co op credit union. Teller was helpful and fast! Will definitely use again next time I need to use a shared branch if I can t make it to an actual branch of my credit union!

Published at 4 months ago

Absolutely LOVE Prestige. Both locations are a amazing but I had the most wonderful experience with Charlotte at the McKinney location. She was extremely helpful and went out of her way to make sure all my needs were met. She listened to my concerns and gave me great advice. I am so thankful to her for all of her knowledge, dedication and patience to not only me but all of her customers. Thank you Charlotte.

Published at 5 months ago

They solved my issue quickly today. I hope to be a future customer.

Published at 5 months ago

I chose Prestige Credit Union because they have helped me multiple times when it would have been difficult to get assistance from a traditional bank. I love that I can walk into the branch and talk directly to people, without dealing with impersonal voice systems. Recently, I renegotiated my car loan, and the process was absolutely painless, fast, and beneficial for me. I look forward to continuing to manage my accounts with Prestige.

Published at 5 months ago

I had a check for $10K that was on hold. It was a cashiers check from a title company. I was becoming frustrated since the funds were on biz day 5 of being held. I spoke to Ronnie who was kind enough to release the hold since I have been a long time customer of PCCU. I did not expect that, but greatly appreciated it. This is why I belong to Prestige. I get a personal touch when needed.

Published at 5 months ago

The tellers and staff are amazing to work with. They meet your needs wherever you are in your life with kindness and thoughtfulness

Published at 5 months ago

Published at 5 months ago

This credit union is the best! They will actually work with you unlike the big banks. I have had Prestige loan to me when the big bank I have been a part of for almost 30 years would not. Highly recommend. Their personnel are wonderful and helpful. Shona James is a loan officer, and she has gone to bat for me numerous times and made thing possible for me! Sandra V. Has helped me with their online chat area for questions several times in the past and has always answered my questions or followed up if she didnt know. Awesome!!!

Published at 5 months ago

The Prestige are extremely helpful and nice. Sandra was a major help with an issue I had and helped me to fix it easily and fast. Im very grateful to her for her assistance. Thanks again Sandra.

Published at 6 months ago

I recently had the pleasure of speaking with Sandra V. at Prestige Community Credit Union she was very helpful, attentive and courteous and answered all my questions & concerns. I recommend Prestige Community Credit Union for a fantastic banking experience.Thank you so much.

Published at 6 months ago

Sandra Ventura spent a lot of time and patience to access information from a closed account. She sent a register report listing all the transactions that allowed me to verify with Quicken. Sandra is an excellent representative for Prestige Community Credit Union.

Published at 6 months ago

Sandra Ventura is always a pleasure to work with and the support at Prestige is always top notch!

Published at 7 months ago

Amazing experience with Ronnie very informative and explains everything happily

Published at 7 months ago

I have Been a member here form many years. I have had nothing but excellent and professional help though the years. In my most recent event of a phishing attempt on my account Sandra V. was so helpful and reassuring all would be safe. Thank you

Published at 7 months ago

Sandra is amazing! She was incredibly patient and helpful walking me through a process that was breaking my brain.

Published at 7 months ago

Ronnie Carter provided superb customer service to me today! Helpful, timely, and above and beyond service.

Published at 7 months ago

We have used Prestige for a loan on a leased vehicle. Any instance we have had with customer service has been friendly and professional. We are very pleased with the service we have gotten! Would highly recommend them.

Published at 7 months ago

Timely and accurate results for my inquiry. Sandra hit it out of the park.

Published at 8 months ago

Definitely recommend. Mary Lopes was amazing in helping us get better rates by refinancing through Prestige. Not only were both processes fast but Mary always kept us up to date with every detail, which we really appreciated. Very up front and direct with us from the very beginning. Thank you Mary!

Published at 8 months ago

Published at 8 months ago

RONNIE has made my experience with PCCU smooth as silk. Customer Service was superb!!

Published at 8 months ago

Sandra, was very helpful and professional in guiding Me to clarity all My questions. Appreciate the Service and Help. Carolyn Lrster

Published at 8 months ago

I have had nothing but great experiences with Ronnie C with Prestige CU. He was able to take care of all my needs.

Published at 8 months ago

I was worried that Prestige would not allow my services but I was wrong. Jacqueline did everything in her power to assist. Thank you so much for all your help.

Published at 8 months ago

Efficient & knowledgeable- so appreciated

Published at 9 months ago

Ronnie was very helpful. Professional and efficient with the requested resolution.

Published at 9 months ago

Absolutely amazing customer service, fast acting, same day approval

Published at 9 months ago

Ronnie Carter was great at handling my issue after contacting prestige days before and it was not successful but all positive results as customer concerns are priority. Big Thanks to Ronnie for tackling my concerns at the late hours and start of the work day as a follow up. This is great customer service.

Published at 9 months ago

I cant say how much Shona and Denise make me feel right at home. Honestly the best experience Ive ever had at any credit union. People like them are who make a business feel more like home.

Published at 9 months ago

Love Prestige CU! Staff is absolutely awesome. Been a member for years and never looked back!

Published at 9 months ago

Resolved pending issue quickly. Coutesy was high level!!!!

Published at 9 months ago

Immediate response to my request!

Published at 9 months ago

Working with Ronnie was fast and easy. People like this are why I stick with Prestige Community Credit Union.

Published at 10 months ago

Ronnie Carter is a Good guy!

Published at 10 months ago

Thanks for your help and exceptional customer service Ronnie Carter!

Published at 10 months ago

Published at 10 months ago

Ronnie was amazing at assisting me!

Published at 10 months ago

Ronnies service was above and beyond for my issue. Handled with care and professionalism. Always pleasant to do business with!

Published at 10 months ago

Ronnie, has really been my first contact that has reached out me personally for the length of time that I ve been banking at Prestige Community Credit Union, considering my circumstances. I was glad that he was able to help me out. I appreciate him for his time and effort. I think Ronnie is a great asset to Prestige Community Credit Union. Keep it up. Thanks again, Denise Guillory

Published at 11 months ago

Debit and Credit Cards are the worst here. I lost my wallet with both cards and they want to charge for a new debit card. I don t understand why when the debit card doesn t even have a chip. It s just cheap plastic with the numbers printed on it. For my credit card they canceled it and said they were going to ship me a new one. After noticing my automatic payment I have on my card were not being paid I called the branch and the guy informed me it takes 14 business days to receive the new card. That is ridiculous!! If I would have known that I would not agreed to cancel my credit card. I would give zero stars if I could. They don t want to help you life successfully as there slogan says.

Published at 11 months ago

They are always there to answer your questions. They also communicated on your payment and patience.

Published at 11 months ago

Awesome & efficient as usual.

Published at 11 months ago

Spoke with Chandie today and she was very polite and helpful. Thanks you!

Published at 11 months ago

They ve always taken care of me and will do the right thing.

Published at 11 months ago

Published at 11 months ago

Ronnie was an amazing help. They were efficient and had my issue handled in under 5 miutes.

Published at 11 months ago

Ronnie went above and beyond to assist my needs. Thank you Ronnie

Published at 11 months ago

Prestige Credit Union and its predecessor, SECU, Have taken care of me since the 1970s. This is a wonderful organization. Jason Martinez was prompt, efficient and expedited my loan needs and looked after every detail.

Published at a year ago

Have had nothing but great experiences with Prestige, even when there is technical issues they are very prompt to help. Shout-out to Ronnie who helped me with a revolving line of credit issue, excellent customer service and help in general, Ronnie gets a raise!! And I look forward to using this branch in the future.

Published at a year ago

I originally had an issue with my auto loan but Fhonda Montgomery - VP of Lending, helped us resolve our issue. She is fantastic to work with and was very understanding. Issue fixed and we are very happy with Prestige for taking the time to respond and quickly address our concerns. Thank You Fhonda.

Published at a year ago

They keep double charging my car note. That s shady. Check your accounts people so they aren t doing the same to you!

Published at a year ago

Have been very happy with Prestige, loan department we love our new Lexus

Published at a year ago

Doesn t do joint co signers unless married. That s a bad look when other credit unions do it for immediate family members. If I could give an 0 star I could. Take the option off your website or specify that you only do joint applications for married people

Published at a year ago

Ronnie Carter was very nice and professional in explaining the difference account scenarios that are offered at Prestige CU.

Published at a year ago

Jacklyne (sp) was EXTREMLY helpful in my trying to do some external transfers. Others who have help me have been very nice also.

Published at a year ago

Wonderful customer service from Ronnie

Published at a year ago

Applied for a loan for a Tesla. They say they don t do Teslas unless they re used from dealerships. Now I have a hard pull for no reason. Maybe have this pop up when you select tesla on the application? Or otherwise intervene? Proceeding with another bank. Plus side, at this location tellers are very good at their job. Never had any issue when doing normal bank stuff.

Published at a year ago

They are super helpful and friendly! Jacqueline was quick, efficient, patient and assisted me thoroughly!! I look forward to speaking with her next time I have a question. She went above and beyond! I will definitely recommend Prestige to anyone that needs a good bank because of Jacqueline and the wonderful array of services that are offered! Thank you!!

Published at a year ago

Came in for a shared branching transaction and Denise was so nice! What a warm welcome to the banking world after moving states :)

Published at a year ago

Ronnie was really, really helpful in resolving my bill pay issues. Not only did he provide me with the answer I needed to set it up properly, he did so after taking the time to look into my request and figuring out that I was asking the wrong question. I was stressed out about this for days and the previous customer rep just answered my exact question without helping me resolve the underlying issue. I appreciate Ronnie and he is the reason I did not move my banking business to a different institution because of a misunderstanding.

Published at a year ago

Chandie was absolutely fabulous on the Chat Line: very knowledgeable, kind, helpful and she got my situation handled for me in an efficient, expeditious way. Such great service. Thank you Chandie and thanks to Prestige for having such a good employee.

Published at a year ago

Published at a year ago

Chandie was assisting me with buying a CD in the past. I called her again to help me with ext. tsf that hasnt shown up in the other financial institution. She assured me that it will be taking care of if it still not showing up by Monday.

Published at a year ago

The call center rep, Chandie, was extremely helpful. She took the time to walk me though resolution of several issues. It is gratifying to actually have someone here that is knowledgeable and caring.

Published at a year ago

Ronnie is AMAZING! Anytime Ive needed help, he has been there. I would almost think hes the only employee because he has literally been my advocate from the time I applied to now. Every single inquiry or issue Ive had, he has been there to help. One thing I can count on is Ronnies great customer service skills and willingness to help. Thank you, Ronnie! Talk to you when I have my next question. Lol

Published at a year ago

Thank you Ronnie for your understanding and for listening to my dilemma on; 7/25. Ronnie, you provided customer service.

Published at a year ago

I have been with PCCU since leasing my vehicle in 2016, I then was able to purchase it while staying with PCCU. They have made things happen for me which I probably couldnt have done with our banking systems on multiple transactions! Thank you Prestige and your excellent customer service!! Member for life :-)

Published at a year ago

Customer service is excellent!

Published at a year ago

What can I say? Ive been with this amazing banking organization for a decade now since Ive had my previous vehicles and they have been nothing but wonderful, attentive and very compassionate. They are professional, always prompt to follow up with any questions or concerns I have as a long-time client. The team from manager to my latest interaction with Chandie Web- the underwriter for my new account was extremely kind and wonderful. I applied for a checking account on a Sunday and she called right away, not even 24 hours after. Thank you so much for your hard work and the amazing customer service that you all have offered to me through so many years. You guys are the best! xoxo

Published at a year ago

Jacqueline Garay has went above and beyond for me today and I wanted to let you all know that you have an amazing employee! Thank you!

Published at a year ago

Received a pre-approval certificate for up to a certain amount. Provided 3 buyers order and each time I would have to pay difference of $1500-$3000. Not able to understand why I couldnt get an actual check for what Im approved for. Then tried to refinance my vehicle had issues there.

Published at a year ago

Prestige has always been really helpful, honest, and most importantly up front but seasoned lightly to keep me in the right path. THANK YOU!!!!!

Published at a year ago

Can I give 6 Stars?!!! Outstanding service from the Rep Jacqueline Garay, she explained everything and dug deep to assist me with an issue , I am Staying w Prestige!! Thank you !!

Published at a year ago

Ronnie, shows great customer service, excellent knowledge in accounts, and keeps his word. He made my experience much better when it felt like the worse day ever. Thank you Ronnie

Published at a year ago

Published at a year ago

Published at a year ago

Prestige CU is not the credit union I had expected it to have great customer service. Instead they have made my car registration in a new state difficult to complete. Fhonda will not follow my request to remove the (cosigner release) off my title. I stated to her that the car registration cant be processed with family member on my title. Fhonda and Gabriela ignored my request and sent title to here any way without removal of family member name. They can care less about their customers needs. Do not use Prestige for car loans. Because whatever car loan transactions you need to address they will ghost you so that they dont have to address the issues.

Published at a year ago

Prestige misplaced my car payment check. I paid the payment with my credit card when they informed me I was late and stopped payment on the lost check. They then found the check and tried to cash it and charged me a fee for stopping the check. Several calls into this but can t get through. Will not recommend this outfit for anything.

Published at a year ago

Update: 3 weeks later and still not able to transfer money. I dont believe that Jose even referred the issue to IT. I have now asked for his manager or the president of the bank to get this issue resolved. This is NOT how a bank should operate. I noticed on the reviews that the owner only responds to compliments. That is not how you get your bank to operate correctly. You need to review the complaints and respond back to the customer. smh I have had this credit union for over 10 years and am looking for another one to transfer my money to. I cant do an external transfer and no one there seems to know how. I also paid off my car early several years ago and they messed that up. Not to mention that they are offering only 3% MM at this time - but only to new customers. They said its because they want new money. Well, theyre not keeping their old money. I have a new account with one Credit Union our of state that I signed up for 3 months ago which pays 4.55% interest and Im looking for another local Credit Union that know what theyre doing. After 20 minutes on hold with Jade who doesnt know how to do an external transfer and finally hanging up and calling back I asked for a manager. Well an hour later and still no call back. I cannot continuously keep calling them about MY money while I am working. Prestige, you need to train your people better. Two months of trying to get another transfer to CFG with no one at your bank knowing how to do it and Im loosing money in interest.

Published at a year ago

I am writing to commend Cynthia Torres for outstanding service in a time when it was most needed. She made an unfortunate situation bearable as she was expedient in working diligently with the insurance companies to work to a solution. She was always professional in keeping me abreast of what was going on and what I needed to do. Thank you once again, Ms. Cynthia Torres you made my experience incredible.

Published at a year ago

Jacklyn went above and beyond in excellent customer service in helping me with some technical issues with my account. You just dont get service like this any more. I am so happy to be a PCU member with someone as helpful as her!

Published at a year ago

Even I do not chose Prestige Credit Union auto loan, but I would still like to give Mary Lopes a thumbs up. Good and Friendly service.

Published at a year ago

Maria is the most genuine and hard working employee I know here. She did a great job helping me with everything I needed!

Published at a year ago

I had the best experience using Prestige Credit Union to purchase my vehicle recently. Mary Lopes was fantastic helping me through the loan process, answering numerous calls and questions, making it easy and stress-free. Going to the dealership with my loan approval made the purchase fun, saved so much time and I felt Mary was with me every step of the way.

Published at a year ago

Tried to pay off my car loan on line. Completely separate login with new creds. Limit is $2000 per transaction with $12 fee per transaction. A roadblock to pay off your loan, and super high fees with limited ability to transact on line. Cannot wait to close this account. The fees make the competitive car loan rate not very competitive.

Published at 2 years ago

The staff are awesome and very helpful. Mary Lopes was very helpful, communication was excellent. She Rocks!

Published at 2 years ago

All the staff at Prestige Community Credit Union are amazing and very helpful. Jaime and Jada were very attentive and immediately ready to help with my questions.

Published at 2 years ago

Amazing customer service wow I talked to Logan and also Jennifer about some accounts I have and they are very professional and answered all the questions I had and I have been told i can be difficult when it comes to me asking questions lol Thank you for everything Prestige community credit union

Published at 2 years ago

Holy cow, Just finished the financing for my second vehicle with Prestige and have worked with Jennifer and Logan. They are a pleasure to do business with and have the best rates in DFW.

Published at 2 years ago

Customer service means everything! Thanks for helping an out of town visitor.

Published at 2 years ago

Mary is the best!!! I cant say enough good about Mary and Prestige Community Credit Union. Service is hands down the absolute best. Mary was very attentive and prompt and communication was excellent. I was at a dealership buying a car late on a Friday night and the dealership needed paperwork to complete the transaction. Mary went above and beyond, and stayed way past her time to go home, and got me an approval and all necessary paperwork to the dealership so I could complete the transaction before the weekend. Thank; you Mary...You are the best!!!

Published at 2 years ago

Published at 2 years ago

Jamie was amazing. She took my concerns seriously and was able to calm my fears and assure me that she could take care of everything I needed.

Published at 2 years ago

Vanessa and all of the customers support team are amazing. It is great to have that community feel with all that is going on.

Published at 2 years ago

Fhonda made it really easy to get approved and drive the car I wanted right off the lot the same day and not only are their rates better than any other big bank around , they also refinance as well so I ll be saving alot in the long run. the customer service level was top notch. I don t think I ll buy a new car any other way than through prestige. Thank you guys!

Published at 2 years ago

Jennifer has been amazing to work with. The process was so seamless with her.

Published at 2 years ago

I have financed several vehicles with Jennifer and am pleased with her help and recommend her to any one who is seeking a a credit union.

Published at 2 years ago

UPDATE: 1. This post still praises Jamie from Prestige. She is absolutely the most helpful person I have ever met throughout the world of financial institutions. It is not her fault that their systems are inefficient and ineffective. She is the best but she has to work with their resources which are limited in many ways. 2. Only use this credit union for very basic transactions, it cannot keep up with IT.

Published at 2 years ago

Ive been a customer at Prestige CU for almost 10 years Fhonda is the best ever!! 5 STARS!!

Published at 2 years ago

Superior Customer Service. Logan is a tremendous loan officer, and we will always bring our business here. Thank you so much!

Published at 2 years ago

Published at 2 years ago

Excellent and great customer service with a professional and respectful people always to serve with a smile and efficiency.

Published at 2 years ago

I have been a member for 10+. I love the staff the location in Dallas and services offered. Good job!

Published at 2 years ago

Jackie Garay was very helpful and attentive to all my needs. She made suggestions and really cared about how I felt and that my needs were met. She did such an amazing job!!!

Published at 2 years ago

Published at 2 years ago

Fhonda and Jennifer are both very responsive and will do whatever possible to help. Today I am buying a Tesla and they made the process painless and easy. Part of what I like is how organized and well managed their system is. In my situation, there was an unexpected absence and some one was able to continue the process without any delay based on the good records. It was great!!! I have worked with Prestige to purchase 3 cars now over the last 10 years and it has always been great. At this point, I no longer shop around when I need a loan. Hooked!

Published at 2 years ago

Great customer service.

Published at 2 years ago

Today started terribly with trying to cash a check at CHASE BANK & PLS CASH CHECKING, but all that ended when I stepped inside the branch of Prestige community credit union. Ms. Denise welcomed me in with open arms, was very understanding and very sweet, and with a quickness. She called the sister branch and verified everything was correct, and it was confirmed to be a valid check. I couldnt cash the check without opening up an account, but why not when youre in business for yourself. This was when I met two other beautiful women that also helped me with opening arms, Ms. Jamie and Ms. Caroline. They professionally opened my account and created my debit card. I would definitely recommend this back very family-oriented. I appreciate their help today. Angel Williams COO of Inside Look Live, LLC.

Published at 2 years ago

Published at 2 years ago

My Name is Cedrick Cooks I recently opened a new Account with Prestige a young lady by the name Jamie Leonard assisted me she did a wonderful job I don t think anybody could have done better her customer service was 10 she deserves credit for her outstanding work even days after my account has been opened she reaches out to ensure me that I made the right decision joining there team.

Published at 2 years ago

Jamie Leonard was very helpful

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Prestige is amazing. They always make you feel like you are their best customer. I love working with them.

Published at 3 years ago

Fhonda is absolutely the best! After years of being a customer, she delivered the promise! I am very thankful for her assistance in getting me into the vehicle I really wanted as well as other services she provided. Thanks so much for working with me Fhonda!

Published at 3 years ago

The best customer service ever! Daniel, Margie, and especially Jaqueline all just top notch,really appreciate them!

Published at 3 years ago

I just finished working with Jennifer to do an auto loan and the process was so seamless. Simple conversation and I was approved and at a better rate then my other credit Union.

Published at 3 years ago

Vanessa Martin is fantastic! Prestige happens to be a shared branch of my credit union from out of state, so I visited them to get a cashiers check for closing funds on a house. Everything should have gone smoothly, but my credit union was having some issue with the request for the withdrawal. Vanessa stayed on the phone with them for over half an hour, and well passed closing, trying to troubleshoot the issue. She verified everything was correct on my end and endured getting passed around from person to person on the phone with no real resolution to the problem. My credit union couldn t even tell her what their own problem was, which was causing the issue in the first place. I was stressed and unhappy with this result, but agreed to come back the next day and try again with Vanessa, and hope that my credit union had straightened their stuff out. Not 10 minutes later I get a call from Prestige saying my credit union had called Vanessa back with a possible fix, and she continued to work on it with me on the phone, and amazingly ended up solving the problem! I cannot thank her enough for being so patient and willing to continue helping me when it seemed this was a dead-end issue. On a time crunch and having already taken time off work to come in and get this done, she was an absolute live saver! Thank you Vanessa Martin!!

Published at 3 years ago

Possibly the worst experience Ive had with a credit union or bank. I paid off my auto loan, but they still took out $600 from auto-pay, after I made sure it was cancelled. It took several phone calls and discussions with various employees to figure out how to get my money back. After a week of a lot of unknowns and failed promises to have my money returned to my account it finally was. I decide to not use this account any more so I transferred my money to another credit union and they charged me $25 to do so. I will not use this CU again.

Published at 3 years ago

Jacqueline Garay deserves all 5 of these stars! This morning her customer service was on point! Her willingness to go above and beyond for me turned my day around! Employees like this is the reason I will never leave Prestige!

Published at 3 years ago

For the most part word of mouth has always said that Credit Unions are the best when compared to main stream banks. Its the best and I am confident it will continue it the same manner. Prestige Credit Union has blessed me many times and continues to do so and I consider it a hidden gem in the city of Dallas, Texas. Customer service has always been great also. Thank you.

Published at 3 years ago

Our loan officer was great: we got a wonderful <3% rate for our new Prius C car and really appreciated the personal service, friendly advice and professional manner with which we were treated. This is my 3rd loan from Prestige and Ive never had a bad experience with them. Many thanks.

Published at 3 years ago

I have been with Prestige over 20 yrs + and they have never disappointed me. They are there when you need help; especially tough times. The service is above and beyond expectations. All the employees are very helpful and caring. I have never received nothing but fantastic service from everyone. They have great products and rates compared to anyone else. You should try them and you ll see why I ve never left.

Published at 3 years ago

I have been with them for over 10 years and every experience as always been professional and courteous. I highly recommend them to anyone seeking a credit union and/or for any of your banking needs!

Published at 3 years ago

Jasmine went over and above during my bank experience day. I really appreciate the advice she gave me. I love banking with them bc of her!

Published at 3 years ago

We have had an auto loan here since 2017 and the most amazing experience with Lamonte Mcllveen. We began to struggle financially due to covid and then one thing after another was happening where we could not keep up anymore. Our teenage daughter was diagnosed with a rare form of ovarian cancer in September of 2020 and we decided to let the truck go. Lamonte stepped up and helped every step of the way, he worked with us by giving us options on what to do that would best benefit us. Lamonte went well out of his way to help us, even more than my own family. We will never forget this extraordinary experience and all that he has done for us. I honestly dont know where we would be if it werent for Lamonte. We will be back if it allows and be sure to send many others his way. THANK YOU SO MUCH, LAMONTE! <3

Published at 3 years ago

Logan Geisler was a huge help in getting me signed up. He was very professional and handled everything in a timely manner. I m glad I picked this bank as my first option!

Published at 3 years ago

Too many gang members sitting around hanging in the parking lot after hours. No good service in these areas be careful

Published at 3 years ago

I signed up with Prestige a few days ago and if I could give Jazmine Hernandez 100 stars I would. She was super nice, helpful and showed professionalism at its finest. I will recommend my family and friends and will be more than happy to advise them on my experience with Prestige and Jazmine. Thank you Jazmine for your customer service and happy to have an account with Prestige. Edward G.

Published at 3 years ago

I ve worked with Sammy, Fhonda, Jennifer, and Cynthia. The entire staff is excellent! I ve never worked with a better group of lenders. They treated me as if they ve known me my entire life, old school banking at its best!

Published at 3 years ago

At first they were great. So I ve had to change my whole review. Numerous issues that have occurred in the past few months, has made me hesitant to open a business account with them, and I have withdrawn all personal funds since the last occurrence. There are many credit unions and banks some that I have been with for 10 plus years and have had way less drama with holds, access to funds and now missing money I wouldn t recommend to friends or business partners.

Published at 3 years ago

Today I received an excellent service through Jazmine Hernandez from Prestige Community Credit Union. She was profesional, kind and assisted me very well with what I needed. I highly recommend this bank institution as its employees go above and beyond to satisfy the clients needs.

Published at 3 years ago

Jeanie Donaldson made my experience at Prestige Credit Union five stars! She was very energetic and made sure she explained everything very throughly when opening my new account! Very professional and stress free service!

Published at 3 years ago

Limitations on how the accounts can be used have at times impeded my day to day life. Using funds from my checking and savings accounts has been made difficult by automatic limitations on those accounts. I ve had trouble paying my rent and making online purchases with these default settings, which have since been remedied, but I never had these issues with my previous credit union. It took a few phone calls to get the limitations to be less restrictive. I still have problems with my debit card not being accepted for transactions at gas stations for things like car washes or air compressors for tires.

Published at 3 years ago

The Customer Service Experience @ this Location is Simply the Best ! The Employees are Very Detailed and Customer Focust , Personal Care & Professionalism at it Best . High Five to Ms. Jeanie Donaldson Always very Kind and Understanding about Financial Issues I deal with . And Always has the best Care about any Situation I have . Thank you to All @ this Location

Published at 3 years ago

So I thought in the beginning Prestige CCU would be okay to work with, but now after 90 days, I have changed my opinion... For Some Reason they put a 14 day hold on all deposits you deposit into your business checking account, and this creates NSF fees beyond belief... I am closing my business checking account ASAP... December 4, 2020...

Published at 3 years ago

I just wanted to thank Jackie and Denise for helping me out today.

Published at 3 years ago

Ive been a customer for years, and havent had a single issue. Every person Ive ever dealt with has been pleasant and helpful. I even moved out of state and have continued to bank with Prestige.

Published at 4 years ago

Published at 4 years ago

This has been one of the best banks I have ever worked with. Everyone goes out of the way to answer help assist. I have personally worked with Denise M on multiple occasions. Whether I have a quick question or need assistance she has went out of her way to help me. Best customer service ever!

Published at 4 years ago

My brother passed away and he had accounts at Prestige Community Credit Union. Jeanie Donaldson was especially helpful in getting information regarding the services offered by Prestige.

Published at 4 years ago

Ive been a member for over 40 years. They always come through. They are our go to place for car loans. Fhonda is the BEST!!!

Published at 4 years ago

I Re-financed my car through Prestige during this difficult times and Logan Geisger who is part of the Member Services help me to make it easy and possible. Thanks Logan for everything

Published at 4 years ago

I financed a car through Prestige during one of the most difficult times in my life. Lamonte Mcilveen who is the Member Solutions Manager is the epitome of Customer Service Excellence. In all the years I had my loan through them he was always available, compassionate, understanding and never judged me while I was going through such financial difficulties. I have had my car paid off for a year and today I needed assistance with my title and release of Lien letter. I emailed Lamonte and he immediately replied with the documents I needed. I highly recommend Prestige Community Credit Union for the sole reason that Lamonte is employed there. He is kind, compassionate, prompt and exudes Hospitality in a field you rarely see those traits. Thank you again Lamonte, it was a pleasure doing business with you!

Published at 4 years ago

I love this credit union. Always helpful and they go above and beyond to assist in anyway. I personally want to praise Jeanie Donaldson for helping resolve a double charge issue. YOU ROCK JEANIE!!! Thank you!! Jacqueline L.

Published at 4 years ago