Neighborhood Credit Union

I would love to start off by saying how gorgeous this branch is! This was my first time in and wow! It is so clean, so peaceful, and what really warms the place is the smiles from all the friendly staff! I had the amazing pleasure of finalizing my checkings account with Ashley Daniels. She was so soft spoken and thorough with her explanations and was able to walk me through the finalizing process! Thank goodness I did my due diligence by not reading reviews prior until after my experience because it is safe to say I had the same amazing experience as all the other 5 star reviews! Well deserved! Shout out to Angie for initially working with me on my approval process. It was fast and super easy! So excited to be apart of the Neighborhood Credit Union family!

Published at 4 months ago

OMG I am so excited & happy I spoke with Frank Romero to refinance my car through Neighborhood Credit Union. I already have a savings & checking account with them and this just made my experience even better. He made the process so easy & beneficial. I even got $500 for refinancing with them. Thank you so much Frank for hooking me up! I have a lower APR & awesome warranties added that will help me in the long run. Thanks again!!!

Published at 4 months ago

Neighborhood Credit Union is a gem in the banking world, and Jaymie Garcia is the main reason I am still at this bank today! She is always helpful, kind, and very informative. From seamless car loan applications to expert assistance with cards and account setups, Jaymie, DD, Rebecca, and the team redefine helpfulness. Their high-yield savings account is a game-changer, nurturing savings with remarkable benefits. Even when I recently came in to get a cashier’s check, it was breeze and they made the process so delightful. With Neighborhood Credit Union, every interaction feels like a win-win and that is hard to find with banks nowadays. I highly recommend!

Published at 4 months ago

I was scrolling and found my dream car this past Saturday. On Monday I contacted Neighborhood Credit to see if I may qualify and I must say, Veronica Lee brought me to tears with the miracle that she worked! From the very first interaction I felt that I was in great hands! She was a complete JOY and genuinely happy to be providing service. She stayed on top of everything and I didn’t have to chase her down at all. I was able to get my BMW M340i on Tuesday thanks to her dedication! I would recommend Veronica Lee to any and everybody! Neighborhood lucked up with her ☺️!

Published at 5 months ago

Every Specialist in every department my wife and I contact at NCU are always friendly, kind and concerned about our needs. I know we shouldn’t have favorites but, we do and Mrs. Jessica Medina Rodriguez, Our Lending Specialist in Dallas, Texas just assured us a wonderful retirement going forward. It bought her much joy to know she helped us in a big way and we are very grateful for all she was able to accomplish, for us. Thank you NCU and especially Mrs. Jessica Rodriguez.

James & Sharon Enoch

Published at 4 weeks ago

I recently had the pleasure of visiting my Neighborhood Credit Union, and I was fortunate enough to be assisted by Oscar Arroyo. From the moment I walked in, he greeted me with a warm and genuine smile, making me feel immediately welcome. His service made the usual dreadful banking visit into a delightful experience. His dedication and positive attitude are an asset to the bank, and I will certainly be returning to this branch and asking for him every time!

Published at 4 months ago

I would like to send a huge shout out to Georgia Gasparek at the Montfort Branch! She handled our recent transaction and was a huge help in explaining all the details, friendly, patient and very thorough PLUS answered ALL of my many questions! THANK YOU Georgia! You are awesome and we appreciate all you did for us!!!!

Published at a month ago

Marco Hinojosa at neighborhood Credit Union is an amazing loan officer. Marco was very helpful in guiding me through my first auto loan application process and has gone above and beyond with his stellar customer service. My recent car shopping experience was smooth avoiding all the hassle with dealership sales & finance people. It’s been a pleasure and I look forward to doing more banking with neighborhood credit union. I definitely plan to refer all my family and close friends to Marco.

Published at 4 months ago

THE WORST CREDIT UNION EVER! They automatically block your card without notifications. Not once but twice has their member management department automatically blocked my card. A HUGE inconvenience because each time fell on a holiday and they were closed but magically closed my card. Im unable to use my card until Tuesday. They claimed the first time this happened it was a bad chip. Well you sent me a whole new card and the same thing!!! Im beyond livid as I cant access my catd until Tuesday. You shouldnt be able to block someones card when the department is closed

Published at 29 minutes ago

Published at 2 weeks ago

Every Specialist in every department my wife and I contact at NCU are always friendly, kind and concerned about our needs. I know we shouldn t have favorites but, we do and Mrs. Jessica Medina Rodriguez, Our Lending Specialist in Dallas, Texas just assured us a wonderful retirement going forward. It bought her much joy to know she helped us in a big way and we are very grateful for all she was able to accomplish, for us. Thank you NCU and especially Mrs. Jessica Rodriguez. James & Sharon Enoch

Published at 4 weeks ago

I would like to send a huge shout out to Georgia Gasparek at the Montfort Branch! She handled our recent transaction and was a huge help in explaining all the details, friendly, patient and very thorough PLUS answered ALL of my many questions! THANK YOU Georgia! You are awesome and we appreciate all you did for us!!!!

Published at a month ago

Very upset. They decided to pend my direct deposited paycheck through this holiday weekend. It was sent Thursday. Its Labor Day and still pending and not added to my account balance. Ive worked for this company for 7 months. No problem. Now, all of a sudden, issues. My rent was due on the 1st, BTW. SERIOUSLY want to close my account because of this. I forgave them for not calling me back when I signed up to be in queque for customer service a couple of weeks ago. Now, theyre on vacation and Im sitting here until tomorrow at 9 when I can speak to someone. Unbelievable. Im sure they got their paychecks on time. I consider this a serious and major fail by this credit union.

Published at 2 months ago

Marco made the process easy & smooth guided me in the right direction answered any and all questions i had couldnt have asked for better help. Thank you

Published at 2 months ago

Im a credit union customer, everyone there treats you like family!Mrs.Kristena youre the best!Thank you all..

Published at 2 months ago

Monica in member services was great! Helped me with my account real fast

Published at 2 months ago

Thank you to Monica for helping me so much !

Published at 2 months ago

Ashley Daniels was great!! She helped me open up a new account after mine got closed down due to a hardhship!! Thank youuu so much! Excellent customer service & patience!

Published at 2 months ago

Stephanie Parra is an amazing agent! She recently Updated me on their current CD promotions and made me feel very secure in my next decision with the Credit Union.

Published at 2 months ago

Basi answered all of my questions. She is a true professional

Published at 2 months ago

I definitely recommend NCC! Was looking around to lower my payments and they did a fantastic job assisting with getting that loan. Andrea Sewell is very accommodating and helpful!

Published at 2 months ago

A few years ago I was looking to refinance to help in lower my monthly payments and. Andrea Sewell was very helpful in directing us to get that loan! Thanks Andrea, I definitely recommend NCU!

Published at 2 months ago

Andrea Sewell is very accommodating and helpful, she helped us with obtaining a loan. That in helped us with lower our payments. Definitely recommend!!!

Published at 2 months ago

Im one of the vendors who helps service neighborhood credit union. John Castro exceeds expectations when it comes to detailed coordinating. Anytime I have needed details on a specific repair he has always been available and willing to help. I can always count on him anytime of the day.

Published at 2 months ago

Marco helped to make my auto loan experience stress free! He was professional, knowledgeable and caring. In the future he will be my first call for any loan needs. Thanks again Marco for all your help!

Published at 2 months ago

Ms Gaines was so helpful! She found a way to work with me in a complex situation. She was friendly, professional, and stay in contact! I couldn t ask for a better experience!

Published at 2 months ago

Had questions about my new loan at neighborhood and somehow got to Jennifer Freedies line. She was able to answer all my questions and was so kind!

Published at 3 months ago

Tameka is not only understanding but you genuinely are happy with the outstanding customer service she provides! So far the best experience Ive had when it when comes to attentiveness and finding solutions. Thank you Neighborhood Credit, and thank you Tameka for all you do!

Published at 3 months ago

Lori Gaines was a consummate professional and helped me so much with my auto loan. Knew her business well I would highly recommend. Tony S.

Published at 3 months ago

Olivia Longoria is friendly and very knowledgeable answered all my questions that I had on a home equity loan.

Published at 3 months ago

Tina Haynes - Loan Officer for NCU was very professional, courteous and knowledgeable regarding my concerns for the personal loan process. I would give her a rating of 100. Thank you for being the best for your customers at NCU.

Published at 4 months ago

Published at 4 months ago

Ive been working with Lori the past couple weeks with a vehicle loan and I can not put into words how thankful I am to be working with her! She made things very smooth and made sure to answer any questions I had. So pleasent to work with!

Published at 4 months ago

Jessica Medina-Rodriguez: I m really grateful for the help Jessica provided. My brother passed away 2 months ago and life kept throwing me curve balls to deal with. I Uber for a month and I finally got a car with the help from Jessica s. Later that day the car key fob wasn t working. I called the dealership and reported the issue; they said it might be a battery issue. I went to the dealership the next day. They told me I couldn t drive it due to mechanical and other issues. They tried switching me to a different car with a higher price and A.P.R. Jessica gave me a better deal and fought for me. She even stayed past 5pm which is her closing time to settle the car issue . Thanks to Jessica, I am now driving brand new 2024 Nissan Sentra

Published at 4 months ago

Crystal was a great help I would give her a 10 !!!

Published at 4 months ago

Sandy Youngblood was very friendly and answered all my question when I called the CU.

Published at 4 months ago

Sandy was very helpful and answered all my CU questions.

Published at 4 months ago

These people are awesome, especially Tina!

Published at 4 months ago

I walked in to the lobby several months ago in need of opening a bank account promptly. It was almost closing time and was greeted very cordially. After a short explanation of my reason to have an account opened by the next day, The lobby staff ,ERIC RUIZ, helped me to open an account right at that moment, and we were out before closing time. I was very grateful for that. I will not forget the kindness. MARTHA ROJAS had always highly recommended NCU to me. She is always willing to listen and help whenever I have a question or concern.

Published at 4 months ago

Martha Rojas was professional and helpful when she helped me set up my account here. I have have no issues with this bank ever since!

Published at 4 months ago

Every process/transaction has been smooth sailing with NCU. Thanks for the referral, Martha Rojas!

Published at 4 months ago

Martha Rojas has been EXCELLENT!!!

Published at 4 months ago

I had an issue with wiring from my other credit union and they were no help. Angela Roach s ability to fix the issue the other credit union was having was very appreciated. Thank you Angela for your hard work and dedication to client satisfaction!

Published at 4 months ago

I have been with NCU for a while and have always had a great experience! Especially with Martha Rojas. Very helpful!

Published at 4 months ago

Wayne at Neighborhood Credit Union has been fantastic to work with. Hes professional, always keeping me informed about the latest promotions and opportunities at the credit union. Wayne goes above and beyond by encouraging friends and family to join the credit union and take advantage of amazing loan promotions.

Published at 4 months ago

Gema was able to quickly and efficiently assist with my issue by escalating it to the appropriate department. She was professional by providing clear and effective communication, also super sweet. Thank you so much Gema!!!

Published at 4 months ago

OMG I am so excited & happy I spoke with Frank Romero to refinance my car through Neighborhood Credit Union. I already have a savings & checking account with them and this just made my experience even better. He made the process so easy & beneficial. I even got $500 for refinancing with them. Thank you so much Frank for hooking me up! I have a lower APR & awesome warranties added that will help me in the long run. Thanks again!!!

Published at 4 months ago

Marco Hinojosa at neighborhood Credit Union is an amazing loan officer. Marco was very helpful in guiding me through my first auto loan application process and has gone above and beyond with his stellar customer service. My recent car shopping experience was smooth avoiding all the hassle with dealership sales & finance people. It s been a pleasure and I look forward to doing more banking with neighborhood credit union. I definitely plan to refer all my family and close friends to Marco.

Published at 4 months ago

Gayle is a true professional, and she is the reason we opened accounts at Neighborhood Credit Union.

Published at 4 months ago

Where to even begin? Marco Hinojosa is knowledgeable, prompt, and professional. I started my relationship with him and NCU a couple of years ago, and I always seem to go back! He takes care of my needs, educates me while doing so, to ensure I am getting the most benefit and has allowed me to reach financial goals. I have been able to grow my credit score with their savings program, which taught me how to save and budget. I was able to recommend him to a loved one and helped them with refinancing and saving, and I was able to purchase a brand new vehicle with a competitive interest rate! As for the cherry on top, I have been able to save more with NCU generous incentives!! I can t help but tell everyone about Marco and NCU, he is a great person to have as a contact for your financial needs and makes the process seamless every time!

Published at 4 months ago

I am a member at Neighborhood CU and was able to speak with Daris Hays there at the credit union. Daris was able to give me answers to my questions which was a great help. I have been very pleased with my membership there and appreciative the friendly service.

Published at 4 months ago

I love Neighborhood credit union. The local branches are so convenient and the staff is very helpful at Arlington & Grand Prairie. Dana Jones, is always a huge help! Her professionalism and honesty make it easy to trust our finances with neighborhood credit union.

Published at 4 months ago

I would love to start off by saying how gorgeous this branch is! This was my first time in and wow! It is so clean, so peaceful, and what really warms the place is the smiles from all the friendly staff! I had the amazing pleasure of finalizing my checkings account with Ashley Daniels. She was so soft spoken and thorough with her explanations and was able to walk me through the finalizing process! Thank goodness I did my due diligence by not reading reviews prior until after my experience because it is safe to say I had the same amazing experience as all the other 5 star reviews! Well deserved! Shout out to Angie for initially working with me on my approval process. It was fast and super easy! So excited to be apart of the Neighborhood Credit Union family!

Published at 4 months ago

I want to recognize Priscilla Trevino. I was in a panic regarding a complex issue and was getting frustrated from being transferred from person to person until I was finally connected to Priscilla. She took the time to ask questions to ensure she took the appropriate steps to help resolve. She was knowledgeable, professional and went out of her way to even resolve by the end of the day.Thank you Priscilla for your outstanding service.

Published at 4 months ago

I m new in the area and I had received an offer in the mail for the opening of a new account with this bank. I decided to stop by. All in all, it was a good experience, what I had not seen in a while was a kind smile with a sincere greeting as I entered the door and I asked for directions. I believe the name of the young man that opened the door for me was Oscar. Clearly, he was working on something as he had tools with him. Thank you for going out of your way to help me.

Published at 4 months ago

I recently had the pleasure of visiting my Neighborhood Credit Union, and I was fortunate enough to be assisted by Oscar Arroyo. From the moment I walked in, he greeted me with a warm and genuine smile, making me feel immediately welcome. His service made the usual dreadful banking visit into a delightful experience. His dedication and positive attitude are an asset to the bank, and I will certainly be returning to this branch and asking for him every time!

Published at 4 months ago

As a continuing college student, I decided to visit my Neighborhood Credit Union to inquire about financial aid and was pleased to find a plan that was suitable for me. From beginning to end, I was led with amazing customer service and wanted to highlight a young man by the name of Oscar who showed a high level of professionalism by guiding me to a representative and shared a friendly smile that made me feel welcomed. I can highly recommend my Neighborhood Credit Union to anyone seeking banking needs of any kind.

Published at 4 months ago

Angelica Lipcamon is the reason I joined NCU 6 years ago and she is the best at what she does. She is extremely knowledgeable, detailed oriented, and professional when working with members. She always knows how to help me or who to connect me with to solve an issue. She needs a raise for everything she does for NCU!

Published at 4 months ago

Lori Gaines was incredible. She walk me through the whole loan process while i was at dinner with my grandson. Thank you so much for being so patient. Thank you for outstanding service beginning to end. Not passing me around. 5 stars

Published at 4 months ago

Crystal was amazing and extremely helpful!!

Published at 4 months ago

I just wanted to say how great my experience has been because Stephanie, I think Esparza is her last name, has been amazing! She s always so friendly and willing to help. I have been with you for probably 10 years now and she is my favorite!

Published at 4 months ago

NCU is a great place to bank. Lori Gaines always comes through for me when I need a loan. She is always so helpful and fast.

Published at 4 months ago

Lori Gaines with Neighborhood Credit Union always comes through when I need help. Honestly, NCU is amazing!

Published at 4 months ago

Lori Gaines. The BEST hands down! Handled our loans with such ease! I ll never use anyone else!

Published at 4 months ago

We have always gone to Lauren for all of our loan needs and she always takes care of us. We love NCU!

Published at 4 months ago

I had the opportunity to finance my vehicle at NCU. My experience was excellent! My contact was Aida Longoria (Davila). Aida provided outstanding customer service. Anytime I have had questions regarding my accounts or loans, Aida has always been taken care of all my needs! She has been informative and goes above and beyond to provide excellent customer service. Aida always provides timely responses.

Published at 4 months ago

Ms. Faith Flowers was wonderful, I had an extenuating circumstance that needed special attention and she took care of me quickly and respectfully and even did the due diligence of contacting me afterwards to let me know it was taken care of

Published at 4 months ago

Published at 4 months ago

Lori G was amazing!!!! Stayed on top of things throughout the entire loan process!! She was always either a phone call or text away. Extremely responsive and helpful. Neighborhood Credit Union and Lori and 100% on my speed dial for future banking needs. Not to mention they beat the pants off other competitors rates and loan options . Five Star service!!

Published at 4 months ago

Can t say enough about how helpful Lori Gaines has been.

Published at 4 months ago

Lori was so efficient and helpful throughout the process! She genuinely cares about her clients and has their best interest in mind.

Published at 4 months ago

Lori Gaines is the BEST, she s helped us with several different loans and she s very knowledgeable and informative, it s a seamless process every time.

Published at 4 months ago

Lori Gaines is amazing, she s helped us with several different loans and she s always a call away! We trust her and refer her to all of our friends and family!

Published at 4 months ago

What a great experience we have had with neighborhood credit union. Lori gains has handled all out accounts for the past few years and she is excellent!! Highly recommend banking with them both !!

Published at 4 months ago

Luis Arreola and his staff made both of our lending experiences simple. It was Luis s follow up and attention to our needs that makes us feel like part of the Neighborhood..

Published at 4 months ago

Published at 4 months ago

Neighborhood Credit Union is a gem in the banking world, and Jaymie Garcia is the main reason I am still at this bank today! She is always helpful, kind, and very informative. From seamless car loan applications to expert assistance with cards and account setups, Jaymie, DD, Rebecca, and the team redefine helpfulness. Their high-yield savings account is a game-changer, nurturing savings with remarkable benefits. Even when I recently came in to get a cashier s check, it was breeze and they made the process so delightful. With Neighborhood Credit Union, every interaction feels like a win-win and that is hard to find with banks nowadays. I highly recommend!

Published at 4 months ago

Basilia Phuyal Has been helping my wife and I for years. As a direct result of her efforts towards her customers, we have referred multiple friends and family to NCU. They have also have had an amazing experience. We can t thank Basilia Phuyal for taking a down to earth and caring approach to helping us with our banking needs.

Published at 5 months ago

I came back to request a loan once again and especifically requested Basi Phuyal. Neighborhood Credit Union and every single financial institution would do much better if they had loan officers of Basi Phuyal s caliber! Super professional, courteous and here is one wonderful gesture She returns phone calls and on top of that on a timely manner!!! What a concept right? Thank you Basi for being a top notch lady!!

Published at 5 months ago

Ashley Daniels was sooo professional and nice she really explain in detail both my savings and checking so I can get better interest rates. And took the time out to replace my debit card in less than 5 minutes. I will be back.

Published at 5 months ago

Have been with Neighborhood since Pegasus merged with them quite a while ago. They have some of the best checking account rates (KASASA, 4% annual) if you can satisfy the requirements. Thats on a checking account! I was also recently able to get my new debit card at the agency on the spot. Great service. Also, a big shout out to Jayme Garcia, who has always helped me with any issues I run into throughout all these years. She is one of the main reasons I am still with NCU. Overall I recommend NCU as a reliable Credit Union.

Published at 5 months ago

I was scrolling and found my dream car this past Saturday. On Monday I contacted Neighborhood Credit to see if I may qualify and I must say, Veronica Lee brought me to tears with the miracle that she worked! From the very first interaction I felt that I was in great hands! She was a complete JOY and genuinely happy to be providing service. She stayed on top of everything and I didn t have to chase her down at all. I was able to get my BMW M340i on Tuesday thanks to her dedication! I would recommend Veronica Lee to any and everybody! Neighborhood lucked up with her !

Published at 5 months ago

I have a account with the credit union and DD Boschert has been the best help ever. She is super nice and always has the right answer and whenever she doesnt she knows just who to contact to get the right one.

Published at 5 months ago

I would like to thank Eric for his expedient workmanship. When I went into NCU to get several transactions done, I realized my phone was left in the Uber. He was able to get the phone back for me within 30 mins and while working on my transactions. Eric needs a raise for his diligent and multitasking professionalism.

Published at 5 months ago

Faith, was very helpful!

Published at 5 months ago

Jennifer Davalos has always assisted with any of my debit card issues promptly. 10/10, will always recommend neighborhood credit union to family and friends.

Published at 5 months ago

While going to different dealerships to shop for a car I was referred by Martine Walker an employee at Neighborhood and the rest was history easy to work with, responsible, great service and most importantly fast. I highly recommend!

Published at 5 months ago

Jade Voyles is by far my favorite employee at Neighborhood Credit Union. She recently spoke to me about the car buying process, as well as gifting a vehicle and the title processes involved in both. Her knowledge is invaluable, and if it weren t for her, I wouldn t have a membership with NCU. She is an exemplary credit union representative and no doubt an incredible asset to the credit union.

Published at 5 months ago

Started my membership a couple of years ago. Transferring money between my other financial institution to NCU was easy. I use it for savings. A big shoutout to Jaymie Garcia for recommending NCU.

Published at 5 months ago

Elena (Montfort location) gave me excellent customer service and addressed all of my inquiries about the optional items and warranties, as well as how to refinance my truck.

Published at 5 months ago

Love this bank

Published at 5 months ago

The service at this NCU is INCREDIBLE. They are so helpful and friendly. They don t treat you special bc you have a lot of money(bc I don t, but I still feel special) Mr. Luis is at this location and he is amazing! He is a living example of going above and beyond. Have you ever had your bank call you to help you AFTER banking hours to help you?? Me either- at least, not until NCU. This is a phenomenal bank. Don t just shop local- BANK local too.

Published at 6 months ago

I have been a costumer with NCC for several years now and have not had problem until now. I contacted the Customer Service Department for a $34 fee charged to my account. I asked for a one time courtesy adjustment since there is no upfront disclosure to indicate that a fee would be charge to place a stop on a Zelle transaction. The transaction did not go through immediately. It would take 2 to 3 days. But, I was informed in a non-friendly manner no and that they did not mind losing me as a customer. I am currently closing my accounts. I do not want to do business with a company that charges extreme fees for a service that other banks or credit unions generally provide at no cost.

Published at 6 months ago

I recently had fraudulent activity on my checking account and went in to the Montfort branch to see what I could do. From the moment I walked in and was greeted right away by one of the tellers, to having everything wrapped up and taken care of, I was SO impressed!! I want to give a special shout out to Louie, who handled all of my concerns with such care and attention to detail, for taking such good care of me. He even made sure I got a cookie on my way out! I am very, VERY impressed. Thank you so much, Neighborhood Credit Union!!

Published at 6 months ago

I recently applied for a checking account at Neighborhood Credit Union, seeking convenience due to its proximity to my new city residence. However, the experience turned out to be disappointing and frustrating. Despite having long-standing accounts with other major credit unions and banks without any issues, I was unexpectedly denied for the Cash Back Checking account. Instead, Neighborhood Credit Union offered me a Fresh Start Checking account which comes with a $20 monthly fee, supposedly for individuals needing to prove their financial reliability. This was bewildering as my credit and banking history, verified through appropriate systems, demonstrate my reliability without a doubt. The manager, after some delay, informed me they could not disclose the reasons for my denial, citing privacy policies. This lack of transparency about their approval process and the insinuation that I needed to prove my credit worthiness over six months felt insulting. It seemed as if they were questioning my financial management without any valid reason. It s worth noting that this decision came from corporate, not a local branch, which suggests a systemic issue within the organization. The entire ordeal has left a sour taste, and it s clear their processes lack the transparency that should be standard in financial services. Their website doesn t accurately reflect the hoops one might have to jump through, which is misleading. I don t usually leave negative reviews, but I felt compelled to share my experience to inform others. I will not be applying at this credit union again, and I advise potential customers to look for institutions that value and respect all clients equally. This one certainly did not meet that standard in my case. And, from the looks of the other negative comments about this company. I dodged a bullet!

Published at 6 months ago

Seth and Crystal were very nice and professional in helping me with matters of my debit card. I guess people like those two is why I have been a member for so long. Thanks for the great service.

Published at 7 months ago

I did not look at the reviews of this credit union before I became a member, I should have. save your time and money and put it elsewhere anywhere else. Since I have been a member, I have had my Zelle privileges frozen from Zell to my wife. I have had fees for not having electronic statements which I m Sure I signed up for. i ve had checks held for seven days and I ve had overdraft that I paid off immediately because it was an accident (used wrong card) come to find out I was charged 35 dollars I ve never seen such a fast overdraft fee usually you have till the end of the day to pay it off. For a non profit institution they sure are making profit by nickel and dime ing their members. Please read the reviews before trusting them to handle your money!!!!!! Will be switching institutions asap.

Published at 8 months ago

Very dismissive about concerns. Customer service is hard to get ahold of .

Published at 9 months ago

We greatly appreciate & thank Mr Luis Arreola of NCU, Dallas. He is extremely supportive, knowledgeable, professional, respectful & responsive ! For more than a decade, we ve interacted with Mr. Arreola and every single time he has exceeded our expectations with Best Quality Service, commitment & communication skills.Thx NCU for Mr Arreola!

Published at 10 months ago

The Credit Union WOULD NOT provide me with a lost debit card recently. They refused to ever do so again.

Published at a year ago

CUSTOMER SERVICE IS TERRIBLE... PLEASE CHECK YOUR RECORDING OPTIONS

Published at a year ago

After this situation I will be closing my account. This branch allowed fraud into my account. This is highly frustrating and ridiculous. I do not live on that side of town and somehow they were still able to let someone steal from my account.

Published at a year ago

Worst credit union EVER! Beware. Going downhill fast. Outsourcing calls to call inadequate centers with language barriers. Closing ATMs permanently. No more personal loans. Inconvenient business hours. Closed on weekends. Terrible phone prompts, not user friendly at all. It just send you in circles when trying to get a real person other than a Mexican call center. Nothing against Mexico. Just terrible credit unions that Masquerade as legitimate financial institutions.

Published at a year ago

Christina and Micah are always so pleasant and know your name when you come in. Christina has gone above and beyond to be helpful. I also love the new ATM that lets you do all transactions that can be done inside.

Published at a year ago

Georgia was easy to work with and very professional. Looking forward to banking with them.

Published at a year ago

Eric was really friendly and helpful.

Published at a year ago

I joined this credit union a year ago and have had nothing but consistency with no issues. DD Boschert handled both of my loans with excellence. She cares and very efficient in what she does. I have already referred a family member to this credit union!!

Published at a year ago

I m very disappointed with this entire credit union not this location. First you have to call the call center to talk to someone you can t call any of the branches. Second they do maintenance to their online banking every week so you never know when the app is working or not until you log on. They will also charge you overdraft fees at the same time you have a direct deposit posting to your account and they claim they can only reimburse 1 per their relationship policy even if you have the money. Save your time and money and invest in finding you a better institution who ACTUALLY takes care of your financial needs because this one DOES NOT.

Published at a year ago

Gisele Was nice, and very informative.

Published at a year ago

Frank Romero in the car sales finance department aided us with our new truck purchase. He was most helpful with facts about purchasing a new vehicle, and was there every step of the way. Ive never had a bad experience with NCU. Thank you!!

Published at a year ago

This credit union is awful. They rejected my direct deposit from a new job for some unexplained reason, then when I the only option I had was to mobile deposit the check, they held my paycheck hostage for over a week to the point that I missed rent and all my bills. They were inflexible for no good reason, refusing to be helpful. Use at your own risk.

Published at 2 years ago

Contrary to some of the other reviews - I am here to report an example of excellent service from Natalie, in Customer Service. I had a few issues that needed to be resolved; Natalie was patient and courteous. She ensured that she understood my needs, then she contacted IT to confirm how to resolve the matter(s) and walked me through each step until all were completely resolved. I could not be more satisfied with the service that I received today from Natalie. #membersince2013. DG 8/17/22

Published at 2 years ago

Thank you for the great service.

Published at 2 years ago

I can t get over the horrible customer service from this business, during the loan approval process Bassy never answered or returned phone calls, now Fred transferring me to the wrong person then getting an attitude when I call back and saying well there s nothing we can do! Hopefully his supervisor Brad will call me back and be able to give me a positive experience for once.

Published at 2 years ago

Great personal experience to advance my financial situation! Thanks for your help!

Published at 2 years ago

I have been banking with them for years and I tell you, hit a rough spot and needed financial help and they disappear. Great bank during the good times but if life hits you they refuse to help....personalized banking is a joke not to mention ridiculous fees every chance they get...moved my major banking to Capital One...minimizing my use of My Neighborhood credit account.

Published at 2 years ago

The worst bank you can deal with. Ive been a member for 5 years, and needed a new bank card so went into the Prosper location to obtain one. Card had to be ordered and it takes 14 days to get it. Im still waiting after 8 days and if I choose to drive to the Dallas location for an immediate card Ill be charged 8.00. They offer absolutely nothing to their members. There is really no point of banking here. My phone call was literally the banker telling me what she couldnt do for me!! Too many competitive banks to stay with a credit union. My money is my choice.

Published at 2 years ago

My mother has had accounts at Neighborhood Credit Union for 30+ years. She had notification of her CD was about to reach maturity. When arriving at the facility we were notified that her account had been closed and her money turned over to the state. She received no notice that this had taken place and the explanation given by Neighborhood seemed far less than truthful. Neighborhood Credit Union did not do there due diligence in this matter and one can t help but wonder about the legality of something like this. If this is something that is even remotely possible of happening to a long standing customer, I would certainly think very seriously about doing business with Neighborhood Credit Union.

Published at 2 years ago

I set up an appointment to have some important papers notarized. I set the appointment for my lunch hour, received a reminder from the bank for the appointment, & when I arrived this afternoon I was advised the Duncanville location does not have a notary. This is POOR customer service. If this location did not have a notary, then why was the website not updated, & why allow auto reminders to be sent to customers. This wasted my time, & caused a high level of irritation. Do BETTER - CLB

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

They don t answer the phone for anything. I called several times yesterday and wonder why robots are replacing people. Lack of customer service/support.

Published at 2 years ago

Although I like my bank, it s not a great sister bank..

Published at 2 years ago

Spoke with a rude representative from neighborhood credit union by the name of Jennifer from the corporate office (so she says). She wouldn t give me her last name but she was with the disputes department. I wanted information about my account and all she was doing was chastising me like I was one of her kids or a employees she supervises. I m a customer not kid or a employee of yours. Jennifer was being very rude and talking ALL over me. She acted as if she was agitated because of my issue. I asked her repeat not to talk to me in a tone as if I were one of her kids and were in trouble for doing something wrong again. Again, She got loud and talked over me. Very very aggressive and demanding tone. Nothing about Jennifer was pleasant for her to be a superior or a representative of your company. I ve Never had a problem or issue with neighborhood but now I see why they have such bad ratings on customer service related issues. I bank with other banks as my main and I ll continue to do that. Jennifer needs more customers service training or if she s upset or having a bad day maybe she should avoid taking phone calls. Rude, unpleasant tone and definitely needs more coaching As stated before I don t have a problem with your policy. I m now aware and I understand fully. Again, My problem was with your representative Jennifer s delivery and tone. I felt personally attacked while speaking with her on the phone. No matter what the bank policy is no one should be spoken to in a unprofessional and unpleasant tone. Cash app has nothing to do with Jennifer s choice of words or behavior when representing NCU.

Published at 2 years ago

Published at 2 years ago

Came here to get an instant card since mine was stolen. 24 hours after the card was issued; there was a fraudulent charge. Called and they told me I had no other option than to cancel the card then go get another one or wait 7-10 business days to receive one in the mail. Told them I would wait since I didn t trust the instant cards anymore. 10 days later, still nothing. So I called and was told my old card was cancelled but a new one wasn t even ordered. Does that make sense to anyone?! Then the representative stated again, Would you like to go get an instant card or wait 7-10 business days? with no empathy. Might just end up closing my account and going to another credit union because this is just ridiculous.

Published at 3 years ago

This is the best Credit Union with the best staff. They take care of their members. Arlena and Veronica were excellent.

Published at 3 years ago

The land between them and Montfort drive has no grass so when it rains the sidewalks get covered in mud 9 months later and still no grass and muddy sidewalk

Published at 3 years ago

I recently met and worked with the new Branch Mgr. (Rebecca) at the Campbell Rd. location....she was awesome! Pleasant, most helpful, and very professional. This branch would warrant SIX stars if the grading system would allow. However, one major gripe totally unrelated to the Branch and directed at Top Management is directly responsible for my overall rating. Not everyone wants to converse with robot Nick nor listen to him type on his fake keyboard at the beginning of the new automated message....and not everyone enjoys chatting with someone on line. The last (3) times I have called the only Customer Assistance number available, the wait time has been between 30 - 45 minutes to reach a live assistant.....COVID may have been a legit excuse for this months ago, but not now. These hold times are very unprofessional, as is trying to force people into conversing with Nick....quit trying to be cute, and just do whatever it takes to rectify this situation.

Published at 3 years ago

Came into my credit union for a cashiers check and was told its at $7 transfer fee! Ive been needed a cashiers check in sometime everythings done electronically. But $7?? Im not sure if switching Credit Unions was such a good idea, only problem with mine was I couldnt stop in and use the lobby. Stop in the lobby here and they bend you over!! I was corrected you can get a free cashiers check as long as its over $5,000. No Im not buying a house no Im not needing a down payment on my car. I just want to pay my rent

Published at 3 years ago

Eric was GREAT! Helped open a account very fast. Thank you

Published at 3 years ago

Published at 3 years ago

Arlena made my car buying experience so smooth. I really had a sense of protection and peace of mind working with Arlena, she walked me through the process from start to finish and I am now in a car I could have never imagined I be in! Don t choose any other bank to finance your next car through! I would also like to thank Frank and Dede for all the work they put in as well. Thank you!!

Published at 3 years ago

I have been a member for 30 years. Their customer service goes above and beyond. Blanca helped me today and was so very polite and professional.

Published at 3 years ago

Eric @ the N. Dallas Branch on Monfort was so accommodating & extremely. We were trying to reach our auto loan rep & phone lines were not working, we came to his location and he helped w/o hesitation. Kiddos to Eric.

Published at 3 years ago

Published at 3 years ago

They are always professional and very nice any time Ive been they always are fast in transactions when I used to go in person they would always be nice courteous and professional to me. Now I do drive-through only to do my car payments and they still are extra nice .

Published at 3 years ago

I worked with Marco Hinojosa for my car loan. He is very kind and knowledgeable. He made the whole process so easy and fast.

Published at 3 years ago

Published at 3 years ago

I must say that this was the most seamless buying experience in all of my 47 years. With the assistance, knowledge, diligence and extreme concern for the customer, Arlena Johnson, Auto Buying Expert Veronica Lee, Loan Officer were simply AMAZING! Promotions are very much at hand for these two! I went from loan approval to a fluid negotiation of terms by Arleana and Veronica to provide the best possible outcome for my new car purchase, to loan check in hand and vehicle pickup within a few hours. UNVELIEVABLE! Not only did we purchase one luxury unit, we bought two using MYNCU!!! Thank you so much and will definitely refer you both out in the near future. Regards, Dr. Ifeanyi Ufondu

Published at 3 years ago

I worked with Arlena & Veronica for my car loan...I didnt have to move a finger! They made the phone calls to the dealership, negotiated the price on my car and my new vehicle is in the driveway! The service was so great that now my husband is working with them to get his new car. If you want great customer service and a stress free loan process then I suggest you request Arlena Johnson & Veronica Lee from NCU! I am one happy customer!!!

Published at 3 years ago

Luis Arreola and his team has been an exceptional team. They have always provided courteous outstanding customer service As a 35 year member, its always a please to be a part of a Credit Union that take care of of its customers. Happy Client for life! Gary!

Published at 3 years ago

Published at 3 years ago

The Team at Neighborhood Credit Union Montfort are amazing and always provide premium service. My wife and I have been banking there for 25 yrs.

Published at 3 years ago

Published at 3 years ago

Why are yall closed from 11-12. If its for lunch should be routed. I drove 30 minutes to get here. Now I have to wait another hour to get a replacement card.. makes no sense

Published at 3 years ago

Blanca has excellent customer service

Published at 3 years ago

I absolutely love this Credit Union. Coming from a place of being irresponsible and young and messed up my credit, I couldn t get a checking account. I was able to join Neighborhood Credit Union and get the second chance checking account and was able to transition to a regular account after a year. Always excellent customer service and when I have an issue which is rare they are always able to assist me. I am a member for life.

Published at 3 years ago

Good institution and Blanca is always a great help.

Published at 3 years ago

Published at 3 years ago

Fantastic

Published at 3 years ago

As someone who s been with NCU for quite some time, it s nice to see familiar faces whenever I do have the chance for a in person visit. Elena and Louie are always so courteous and kind, it s hard to stay in a bad mood when they get the opportunity to help you! My visit was quick and friendly, which I greatly appreciate, especially in this new normal world COVID has caused us to adapt to. It s nice to know that these small interactions I have with them from time to time are always consistently friendly and sincere.

Published at 3 years ago

Many better options out there. Always a long wait when you call to speak with a person about your account. It took over 30 minutes this last time. This was our LAST time calling as I had plenty time to apply to open a new account at another credit union online while they kept me waiting, and when they did finally answer my call, I asked them to close our account and send us our money.

Published at 3 years ago

The Worst Customer and Financial Service in the Plant

Published at 3 years ago

CUSTOMER SERVICE IS HORRIBLE! You would think credit unions should be more personalized and easier to accommodate your needs but this is by far the worse credit union to do business with! Ruth, was very rude! Her customer service isn t to help her customers but to simply get them off the line! I told my concerns more than once and she was basically like oh well have a great day. That hurt my heart because with everything going on you would think people would be a little more compassionate and understanding and helping. Ruth I hope you never have to deal with one as yourself. To make matters worse 577.00 of my stimulus was taken and no option to refund or receive a portion!

Published at 3 years ago

NCU has good CD interest rates for today s low markets, convenient locations, and great hours. When I needed help opening an account, Luis Arreola made things so easy for me. He had all the paperwork ready to go, was professional, organized, thorough, and gracious, and everything was taken care of easily within minutes. NCU is extremely Covid conscious and even has a drive thru where you can speak to a representative via a camera. I have since opened more CDs there and am extremely pleased with this new banking relationship. -Sandra P.

Published at 3 years ago

I participate in shared branching and I appreciate the service the girls always give me!

Published at 3 years ago

Great environment and team! Were very helpful with my needs.

Published at 3 years ago

Published at 3 years ago

The best experience that I have ever had at a banking institution.My teller was very polite and professional.I recommend NCU to anyone .

Published at 3 years ago

Blanca gave the great service Ive come to know from the Monfort location.

Published at 3 years ago

I gotta give it to Arlena and Frank! Arlena assisting me with the dealership and finding the car I ve been looking for. She went ABOVE AND BEYOND when she didn t have to!. Had the car transferred and help for me until the transaction was ready! Frank also went above and beyond by getting me the best deal possible! Also explaining to and breaking down the numbers. Made the whole auto loan process a breeze! Working things out with the underwriters. If y all are in the market for a new or used car... maybe even refinancing your vehicle.. they ll make it happen!!

Published at 4 years ago

Published at 4 years ago

Frank was so helpful with my car experience. He and Arlena made my first car buying experience a DREAM!! I got approved on Tuesday and bought my first car on Saturday! So quick and easy.

Published at 4 years ago

I ve banked here 20yrs+ with several accounts & you d think during Covid-19 they would @ least waive fees.... No consideration of any type.. I m a business owner of 11 yrs & been out of work March-May... smh... I called to waive 8 courtesy pay fees & they denied them during this time... I will be moving to a new Credit Union...#singlemotherof4

Published at 4 years ago

This place has always treated me more than fair and really helped me today! Thank You NCU!!!

Published at 4 years ago

Great experience. Elena was very helpful and everything went very smoothly.

Published at 4 years ago

Always poor customer service, inconsistent information. They held my direct deposit for no reason. They retaliate when you Express poor service. I will report them due to unfair treatment

Published at 4 years ago

On Thursday 2/27, Elena Longoria in the main office assisted me in resetting my on-line banking account. When I told her I was considering moving my money in the Prize Savings Account to another institution due to low interest rates, she suggested I keep the money in the Neighborhood CU, and transfer most of it to the High Yield Savings at a very good rate. That was a good idea, and I did that! I appreciate the advice and good service! Thanks! Rich Crabtree Garland, TX

Published at 4 years ago

The service here is excelent. Jennifer always does a great job at taking care of my needs. Love the North Dallas team

Published at 4 years ago

Luis was great

Published at 4 years ago

Published at 4 years ago

Called Member Services spoke to 3 reps in 2 days with basic questions. Reps NEVER addressed my concern but transferred me back & forth between departments. Jasmine had a sarcastic response to my inquiries & was rude. Im hoping a member of management listens in on calls to coach call center employees on professionalism & courtesy.

Published at 4 years ago

Customer service isnt friendly.

Published at 4 years ago

Elena Longoria and the staff made it super easy to get a car loan. Did everything over the phone then came in to a branch and was in and out in minutes.

Published at 4 years ago

The staff is very friendly and accommodating. They usually remember us and are very sincere when assisting you.

Published at 4 years ago

Published at 5 years ago

Published at 5 years ago

The ROACH MOTEL of credit unions: they are eager to take your money, but dont let you have it back. Their check cashing limit is a joke, limited to $500 per day, and they run you through hoops just to get at your own money. I wanted to purchase some furniture from Craigslist, but would have needed to make THREE trips to the credit union to get the cash. RIDICULOUS! Terrible customer service.

Published at 5 years ago

Customer service is great, however today the app said it would down for maintenance and online services would be down till sunday, the problem is it said NOTHING about my debit cards not working in stores my wife went to the store to buy a few things and our her card got declined, Neighborhood credit union do you have any idea how embarrassing that is??? And even the atm would NOT give us OUR MONEY!!! If we where at a restaurant eating and not able to pay our bill because of your lack of information to your clients, this is unacceptable.

Published at 5 years ago

Why only one person running drive thru during busy hours? Husband had a deposit ready to go and end up waiting 15mins or more if he didnt ask what was going on. Found out the poor girl was by herself running both drive thru and the front. Wait time in drive thru shouldnt take that long. That is why people choose to go instead of waiting in long lines.

Published at 5 years ago

This credit union is very choosy if you know what I mean. Over 10 years with this financial institution and in time of need all the promises are broken. I would only reccomend this credit union to Donald Trump and his friends.

Published at 5 years ago

Terrible service for loans....no profisliziam...go somewhere else....

Published at 5 years ago

Worst customer service ever. I ve called 6 times in 2 months to get a simple issue resolved and they ve given me wrong information multiple times.

Published at 5 years ago

I used to have this credit union back when I was 14 but left after 7 years. Finally returned again at age 34. Too many fees. After my account went dormant, my fees were charged off and account closed. I called to resolve this and was told it would be removed from my credit after payment in November 2018. Here it is February 2019 and its still there. Reached out and left several messages to collections and cant get an answer to save my life. Definitely gotta submit a credit dispute to get the item removed. This credit union is not what it used to be and I wont return in the future or recommend them to anybody.

Published at 5 years ago

Published at 5 years ago

Welcoming and very professional team.

Published at 5 years ago

I am not impressed. The customer service or what they offer is not impressive. They seem incompetent half of the time. They dont communicate very well. Dont answer the phone or return calls either. Camille is rude. Tracy never answers her phone. TIna and Lauren are ok. Also, their warranty services dont cover a lot although they will tell you upfront it does. Customer service is not open on the weekend only the branch and the website is confusing to review your accounts.

Published at 5 years ago

Great service and awesome staff.

Published at 5 years ago

Published at 6 years ago

Please give me the number to corporate. I am currently looking for another bank as we speak ! I am very far from stupid especially when its dealing with my money !!!!!!!!!!!!!! FEES FEES FEES -

Published at 6 years ago

I opened an account today at this location. I liked the friendly atmosphere and knowledgable staff. I didnt wait long to be helped. The account manager explained all the terms and conditions very well. I highly recommend this branch to anyone that is fed up with the big banks.

Published at 6 years ago

If I could give this place negative stars I would. Very disappointed with this bank. Just money hungry people. Made my account go negative and now have to pay a $33 comp. Ill never use this bank ever again. Woman on the phone was not useful at all. I signed up for a card that would not go over what I have on my card. Glad I changed banks with these money hungry people

Published at 6 years ago

Published at 6 years ago

Mrs. Smith , Just wanted to thank you for you help in helping me resolve my issues on yesterday. I appreciate your professionalism, persona, and devotion in ensuring that the needs of customers like myself are meet . Neighborhood CU is a better place because of people like you. Sincerely, David Brown NCU member

Published at 6 years ago

Published at 6 years ago

Had problems syncing my account to my new phone, banker unlocked my account, help me step by step, answered all my questions, overall was nice experience. Glad this is my bank.

Published at 6 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Listed to be open on Saturdays and theyre not.

Published at 7 years ago

I was referred to Neighborhood Credit Union by a friend. The service i have received since joining Neighborhood Credit Union up to this present moment has been absolutely the best. Ms.Cohen (Loan officer) has been a great help to me in making sure i get the loan i needed.

Published at 7 years ago

Published at 7 years ago

A nice staff but unfortunately not very bright when helping customers with applying for loans and opening checking accounts. They take take you to an office and leave the door wide open. The customers sitting in the waiting area can hear all the personal information the bank employee is asking you. Then the bank employee repeats your personal information out loud so you can verify if correct. Bank employees should consider closing the door for every customer they assist in the loan office. Very unprofessional.

Published at 7 years ago

Great place. I felt like I was at home. Got a debit card same day. Got more information on the accounts I was interested in. The very nice lady that helped me didnt mind repeating the information I needed.

Published at 7 years ago

Says open till twelve on Saturday 1145 doors locked no one inside I dont like to give bad reviews but you need to be open when you say you are open

Published at 7 years ago

Published at 7 years ago

Published at 8 years ago