Credit Union of Texas - By Appointment Only

I’ve been experiencing significant challenges with Resource One Credit Union (R1CU) while trying to update my insurance information for nearly 10 days. After receiving an "urgent" message requesting an updated insurance policy, I attempted to submit the required documents through various channels, but encountered multiple issues. Every time I tried to text or email the update, I received a generic "something went wrong" message, without any further clarification. When I contacted customer service, I waited 20 minutes only to be told that they use a third-party provider for insurance and that R1CU doesn’t even have visibility into the exact issue.

After some investigation, it appeared the only problem might have been that R1CU wasn’t listed as the lienholder on the insurance policy. I contacted my insurance provider, and they promptly made the update, sending a revised copy to R1CU. However, I am now back to waiting another two days for the urgent request to be processed. When I asked if I could deliver a copy in person, I was informed that the only acceptable method is through their designated email.

Additionally, I’ve encountered issues with my auto payments. Despite setting up automatic payments through my bank, I received a notice from R1CU stating I had missed a payment. My bank confirmed that the payments were sent and cleared, yet I had to make the payment over the phone. This issue repeated the following month, leading to another manual payment, even though my bank confirmed the checks had cleared.

During one of these calls, I was informed that I had $1,600 in my savings account, something I was unaware of, as I had initially opened the account with a nominal amount. This entire experience has been highly frustrating, and I am seriously reconsidering doing business with R1CU in the future.

Published at a month ago

Branches near Plano & Richardson have been closed. Now the Coit location is by appointment only. Not worth the hassle...
(Update)
I had to close an account I've had for over 20 years to open a new account. While there the agent advised a debit card would be mailed to me. I asked him why it wasn't made on site per the usual and he advised they are now mailed. This was 9/27/2024... I called in today 10/31/2024 and was told there was never a request made for a debit card to be mailed. This is an extreme inconvenience and very unprofessional. Then, I have to set an appointment to go in the bank to fix an employee error...

Published at 2 weeks ago

Do not waste your time with credit union of Texas and especially not the location on Lyndon B Freeway. They will not let you in the doors unless you schedule an appointment 24 hours in advance.
I am in the area, today, to buy a car and need to withdraw cash since the credit union ATMS have a maximum limit. The credit union employees refused to let me in to withdraw cash because I did not book an appointment 24 hours ago.

They are so incredibly rude and it’s obvious that they are just trying to get out of helping customers. There were 3 employees standing around inside doing nothing. Another customer came while I was trying to get in- he said this is the branch he uses and he has never had to have an appointment before.

No one deserves to be treated like this. One of the employees cracked the door open wide enough to give us a piece of paper with other locations but I am not from this area and driving around her is challenging to say the least. Congratulations to 3 employees at Credit Union of Texas on LBJ freeway, for successfully finding a way to get out of doing any work. Worthless.

Published at 2 months ago

Been a member for 20 years never had a problem until I tried to change the auto-payment on my truck. 10 calls, hours of waiting on hold and 2 docusigns later and they are still double charging me for my truck payment every month to 2 separate accounts.

Can't tell if its poor management or just incompetence. Seriously considering refinancing with another bank as that is probably an easier process

UPDATE 9/13: Another Week and another failure to get my issue resolved. Waited on hold for another 30 mins to be told they are working on it. Was refused when I asked for escalation to a manager. Refused when I asked for a call back from a manager.

Update 9/27: Called to validate this is fixed. Now they canceled both auto payment for all accounts. I cant believe the level of incompetence here

Published at a month ago

I will have to update this review if things get better before I close the account and go elsewhere. This bank has not been helpful to me nor my kids since I opened the account. Everything is 60/90 days, no one in the office can do anything, there’s no override to help you, there’s nothing in their control. I find that very hard to believe considering the area and how it’s a credit union. Researching all the banks that have made it hard for minorities especially blacks to get approved for anything and this bank wasn’t on the list. I came here to see if there would be another Rachel the branch manager at first central back in my hometown but unfortunately there’s not! That branch manager approved things no one could approve, she helped me get a car two of them with not so great credit, she gave me loans, worked with me and etc. I move here and it’s like everyone is apologizing while showing no concern or interest. Moving here has been a nightmare. The whites act as if they never struggled or needed help everyone walks around with silver and gold platters. It’s sickening to see so many look down on the ones who are actually trying! Why? Are they afraid that WE will out do them in this life? I’m not sure why are there so many people in this area that are not helpful. Texas is a red state with a Christian values but not a one hold up to that belief. Jesus should be thought about in everything we do, but not here! This move has been a nightmare. I’m regretting moving here. I moved here for a personal reason with my kids. I have 7 of them. I’m the first to graduate high school and college and I’m trying. Being in this area motivates me to keep pushing so that I can drive the nicer vehicles and have my own home. But the people I have to deal with makes it impossible. There’s no help here! And the Heeral lady or however you spell it wasn’t helpful at all even gave me false information! I’m so tired of hearing the word SORRY! I can scream cause you are not sorry you are taught to say that when something happens that’s not in the favor of the other person she nor the other lady could give a damn about what I’m experiencing so save the sorry! I know what God can do and right now God isn’t here at this location. I will be looking for another bank that can relate to me and my issue and help me out! A branch manager that wants to see my excel and be successful it will not be here! Save your time and energy, go somewhere else!

Published at 3 months ago

I am updating my original review. I went in person to the CUTX branch in Oak Cliff and expressed my concerns about not being to reach anyone by phone. My concerns were taken seriously and passed on to the CUTX leadership team. The next day, I received a phone call from corporate customer service informing me that the problems I experienced were taken seriously and being remedied. There was genuine interest in my customer experience and a commitment to system improvements. Thanks, CUTX!

Published at a month ago

Mr. Kamron Mathis and the rest of the staff have been very helpful and always very thorough in in handling my member needs. It is with great pleasure that I share this note of gratitude for their excellent customer service.
Sincerely,
Paul Williams

Published at 4 months ago

Told as I showed up that this location is appointment only, after circling the area for 30 minutes because they were closed for lunch.

Bad customer experience, I was looking for a quick transaction and found a location on Google closest to my work, shouldn't have to make an appointment as a member.

Published at 2 months ago

Useless location. You have to make an appointment to be seen or drive all the way downtown to see someone. Also, they no longer have an ATM.

Published at 3 days ago

Branches near Plano & Richardson have been closed. Now the Coit location is by appointment only. Not worth the hassle... (Update) I had to close an account Ive had for over 20 years to open a new account. While there the agent advised a debit card would be mailed to me. I asked him why it wasnt made on site per the usual and he advised they are now mailed. This was 9/27/2024... I called in today 10/31/2024 and was told there was never a request made for a debit card to be mailed. This is an extreme inconvenience and very unprofessional. Then, I have to set an appointment to go in the bank to fix an employee error...

Published at 2 weeks ago

Excellent

Published at a month ago

Been a member for 20 years never had a problem until I tried to change the auto-payment on my truck. 10 calls, hours of waiting on hold and 2 docusigns later and they are still double charging me for my truck payment every month to 2 separate accounts. Cant tell if its poor management or just incompetence. Seriously considering refinancing with another bank as that is probably an easier process UPDATE 9/13: Another Week and another failure to get my issue resolved. Waited on hold for another 30 mins to be told they are working on it. Was refused when I asked for escalation to a manager. Refused when I asked for a call back from a manager. Update 9/27: Called to validate this is fixed. Now they canceled both auto payment for all accounts. I cant believe the level of incompetence here

Published at a month ago

I ve been experiencing significant challenges with Resource One Credit Union (R1CU) while trying to update my insurance information for nearly 10 days. After receiving an urgent message requesting an updated insurance policy, I attempted to submit the required documents through various channels, but encountered multiple issues. Every time I tried to text or email the update, I received a generic something went wrong message, without any further clarification. When I contacted customer service, I waited 20 minutes only to be told that they use a third-party provider for insurance and that R1CU doesn t even have visibility into the exact issue. After some investigation, it appeared the only problem might have been that R1CU wasn t listed as the lienholder on the insurance policy. I contacted my insurance provider, and they promptly made the update, sending a revised copy to R1CU. However, I am now back to waiting another two days for the urgent request to be processed. When I asked if I could deliver a copy in person, I was informed that the only acceptable method is through their designated email. Additionally, I ve encountered issues with my auto payments. Despite setting up automatic payments through my bank, I received a notice from R1CU stating I had missed a payment. My bank confirmed that the payments were sent and cleared, yet I had to make the payment over the phone. This issue repeated the following month, leading to another manual payment, even though my bank confirmed the checks had cleared. During one of these calls, I was informed that I had $1,600 in my savings account, something I was unaware of, as I had initially opened the account with a nominal amount. This entire experience has been highly frustrating, and I am seriously reconsidering doing business with R1CU in the future.

Published at a month ago

I am updating my original review. I went in person to the CUTX branch in Oak Cliff and expressed my concerns about not being to reach anyone by phone. My concerns were taken seriously and passed on to the CUTX leadership team. The next day, I received a phone call from corporate customer service informing me that the problems I experienced were taken seriously and being remedied. There was genuine interest in my customer experience and a commitment to system improvements. Thanks, CUTX!

Published at a month ago

Told as I showed up that this location is appointment only, after circling the area for 30 minutes because they were closed for lunch. Bad customer experience, I was looking for a quick transaction and found a location on Google closest to my work, shouldnt have to make an appointment as a member.

Published at 2 months ago

It would be nice if they updated google saying they dont take walk ins anymore! What a joke to have someone come to the door and tell you need an appointment. Horrible customer service at this location.

Published at 2 months ago

Do not waste your time with credit union of Texas and especially not the location on Lyndon B Freeway. They will not let you in the doors unless you schedule an appointment 24 hours in advance. I am in the area, today, to buy a car and need to withdraw cash since the credit union ATMS have a maximum limit. The credit union employees refused to let me in to withdraw cash because I did not book an appointment 24 hours ago. They are so incredibly rude and it s obvious that they are just trying to get out of helping customers. There were 3 employees standing around inside doing nothing. Another customer came while I was trying to get in- he said this is the branch he uses and he has never had to have an appointment before. No one deserves to be treated like this. One of the employees cracked the door open wide enough to give us a piece of paper with other locations but I am not from this area and driving around her is challenging to say the least. Congratulations to 3 employees at Credit Union of Texas on LBJ freeway, for successfully finding a way to get out of doing any work. Worthless.

Published at 2 months ago

Problem after problem. & when you come in person, they close before the office hours - 20 minutes!

Published at 2 months ago

How are you going to make this appointment only then take the ATM away? Im switching banks

Published at 2 months ago

Extremely disappointed with CUTX I ve been a member for around 10 years now. I deposited a check from my job and they want to hold my check for 11 days!? Times are freaking tough right now and I can t even access my own damn money because I don t have enough deposit history?? Really??? Since I ve been a member here my money has always been deposited the quality of this credit union has gone down hill.

Published at 3 months ago

I will have to update this review if things get better before I close the account and go elsewhere. This bank has not been helpful to me nor my kids since I opened the account. Everything is 60/90 days, no one in the office can do anything, there s no override to help you, there s nothing in their control. I find that very hard to believe considering the area and how it s a credit union. Researching all the banks that have made it hard for minorities especially blacks to get approved for anything and this bank wasn t on the list. I came here to see if there would be another Rachel the branch manager at first central back in my hometown but unfortunately there s not! That branch manager approved things no one could approve, she helped me get a car two of them with not so great credit, she gave me loans, worked with me and etc. I move here and it s like everyone is apologizing while showing no concern or interest. Moving here has been a nightmare. The whites act as if they never struggled or needed help everyone walks around with silver and gold platters. It s sickening to see so many look down on the ones who are actually trying! Why? Are they afraid that WE will out do them in this life? I m not sure why are there so many people in this area that are not helpful. Texas is a red state with a Christian values but not a one hold up to that belief. Jesus should be thought about in everything we do, but not here! This move has been a nightmare. I m regretting moving here. I moved here for a personal reason with my kids. I have 7 of them. I m the first to graduate high school and college and I m trying. Being in this area motivates me to keep pushing so that I can drive the nicer vehicles and have my own home. But the people I have to deal with makes it impossible. There s no help here! And the Heeral lady or however you spell it wasn t helpful at all even gave me false information! I m so tired of hearing the word SORRY! I can scream cause you are not sorry you are taught to say that when something happens that s not in the favor of the other person she nor the other lady could give a damn about what I m experiencing so save the sorry! I know what God can do and right now God isn t here at this location. I will be looking for another bank that can relate to me and my issue and help me out! A branch manager that wants to see my excel and be successful it will not be here! Save your time and energy, go somewhere else!

Published at 3 months ago

I am not satisfied with CUTX. It seems like back office and the fraud department at either the Allen or 635 location took away my Check Deposit, Zelle, Bill Pay and my External Transfer features off my online banking. When I called member services, they reached out back office to only tell me that they do a soft credit check and explain that I had a charged off at another financial institution and that I didn t have direct deposit going into the account. FYI, when I got this account opened, I already had direct deposit coming in. I m not sure why they didn t nor didn t double check my transactions. Then couple of months later, they restrict me to where I can t make deposits at the ATM without even telling me. How do yall expect me to even my loan payment when there isn t a branch in the city where I live? They claim they are a credit union but y all act like a traditional bank. All of this experience with this financial institution makes me want to pay off my loan with them and close my account with them. I m still debating on whether or not I want to keep it open or not.

Published at 3 months ago

Yadira Vazquez was very courteous and efficient. She solved my situation in a very. time. Thank you for your patience.

Published at 4 months ago

Mr. Kamron Mathis and the rest of the staff have been very helpful and always very thorough in in handling my member needs. It is with great pleasure that I share this note of gratitude for their excellent customer service. Sincerely, Paul Williams

Published at 4 months ago

Yaxaire was exceptionally professional amicable & helpful resolving an account error & rectifying the complication of my automatic draft for my automobile loan. Many Thanks to her & her astute attention. Michael

Published at 4 months ago

They dont have an ATM on site, they should add that review to Google maps.

Published at 4 months ago

Not a good credit union no good customer service and no benefits for paying membership fees nothing what so ever and they put limits on what you can do.

Published at 6 months ago

Been with them well over a year and this location is terrible. Always super long waits. After waiting 30 minutes Today their card machine is broken and they cannot replace my debit card or update my address to mail a new one after I lost mine yesterday. Why do I pay $10 a month for terrible service and long waits? They also didn t tell me the Richardson branch was closing the last time I was in it and just a week later they were closed. That was the closest and most convenient branch for me. The branches are spaced too far out.

Published at 6 months ago

Sketchy CU. I opened the bank with the location in Richardson. Only opened the savings and checking because the lady there said: Richardson ISD Teachers don t have to pay the monthly fee. There was also a deposit reward agreement of $250 as long as I deposit that amount. Come to find out that location was closed, they ve been charging me the fee since I ve opened the account, they never rewarded the $250 for the deposit. Mind you, I made the deposit as I opened the account. I tried calling about it but they said there s no one they could talk to about it, the lady would not even give me a higher up to speak with.. After I figure what route I will take to receive that money that should not have been taken, I m closing the account.

Published at 7 months ago

Minus the low interest rate, there s nothing really special about CUTX. I had a very poor experience specifically with Kamron Mathis at this branch. If you want something or service done urgently, just reach out to the manager direct or a different branch altogether. It s horrible to be told time after time that you d get a call back , or be taken care of , but the representative assigned to you just doesn t care enough to even reply emails, multiple calls or voicemail. It took me 4 MONTHS to have SCRA approved, in December 2023 I had to walk into this branch 2 times for the same issue and still didn t get proper help until February 2024 when I informed them that I was going to file a consumer report.Very frustrating as a customer that this is the length I have to go to.

Published at 7 months ago

Alexis W was friendly, understanding, and super-helpful! Thank you!

Published at 8 months ago

Ive been with the credit union of Texas over 7 years and luv my bank

Published at 8 months ago

Ive recommended all my friends here. I used to have so much respect for this Bank. It is now impossible to get a hold of a real person. Super frustrating. Please charge me more and provide good customer service.

Published at 9 months ago

Went in to pay off my car, the prices was fast and easy.

Published at 9 months ago

If youre in the area or youre desperate to get the money in today or in a hurry? Its worth the drive. Theres never a line at the teller window and there are very few people waiting to have personal appointments with employees for discussing their finances or loans, what have you. But the absolutely magical reasons for remembering this place are the hours. If youve missed your regular location and you can make it to this location before it closes? It does have extended hours. And the tellers are always in a good mood and thats because theyve had an easy day because of the location and theyre decent people who havent been working non-stop all day. I dont think Ive ever been in line behind somebody when I arrive. This place has been a lifesaver or at least a huge convenience because of its hours. Just when I think that Ive missed my opportunity to get a check in? I remember this location and look it up sometimes I have two hours to spare. Its not hard to get to even though it looks like it on the map. You can literally pull into the parking lot off the service road. Mark this one on your map cuz one day youre going to need it. Im sure youve been in situations where you wish the bank was open later because you just absolutely had to pay something or get something in your account? At times like those traffic and distance dont really matter. You just want to get it done... today. If you can make it? This place is your answer to that problem.

Published at 11 months ago

Kamron Mathis is awesome! He does an excellent job of helping me with my banking needs!

Published at a year ago

I received the best attention I can ever asked from a member relationship specialist ( kamron Mathis ) is very articulate an active listener he deserves and accolade.

Published at a year ago

Kamron helped me out and was very courteous and on top of everything. He is theeeeee best!! Thank you so much Kamron!!

Published at a year ago

Friendly front desk staff with bankers who are always available (and remember me).

Published at a year ago

Jorden (I think that was the spelling) has no clue she saved a life by seeing a human in need and going the extra mile

Published at a year ago

Terrible bank, they make it impossible to make payment from another bank. My main bank is chase, i used to be able to set auto pay, not they now make it impossible. They also charge $7 to make loan payments. The also dont process your payments correctly, they constantly say you have past due payment, for a five month period they keep calling about payment and I made double and triple payment to my HELOC thinking it was past due. Dont get trick by their rates.

Published at a year ago

Lexis W. At the High Five Branch was fast, focused, and extended great customer service. She let a group of know that she was sorry we were experiencing issues with our card and accounts. That her manager would be right with us. When our wait was extended she went to the manager asked if she could get us started. She printed new cards gave us directions. Printed out forms and let us vent all while sympathizing and doing whatever she could do to assist

Published at a year ago

I recently had the pleasure of being at the Credit Union of Texas (High Five Branch) with a co-worker on our Lunch break. When we walked in it was a little busy and I noticed a young lady Teller that was helping a rude customer! It stood out to me because this young lady never lost her composure or her beautiful smile. Now that is what you call customer service. Her name tag had Alexis W. She was amazing and her smile was infectious!

Published at a year ago

1 Began charging a monthly maintenance fee for savings and checking accounts 2 Limits amount you can deposit online 3 Charges you for checks 4 Fees for using ATM higher than any other bank Top 4 reasons I am closing my account after 35 years with Credit Union of Texas. What a scam this bank has become over the years. It was a nice run. *This is not an issue with the particular branch but the bank as a whole.

Published at a year ago

The company overall is TRASH! I have to refinance my car AGAIN! Because they are charging me for insurance I already have!!! I hate these people and I will be closing all accounts with these people.

Published at a year ago

Awesome experience getting my auto loan with them.

Published at a year ago

My husband and I signed up for membership today and LET ME TELL YOU, GOD IS GOOD! Kamron was absolutely WONDERFUL! He helped us every step of the way, from opening our account to refinancing my car, AND getting approved for my husbands vehicle purchase - in the SAME DAY. 10/10 would highly recommend!! Thank you Kamron!

Published at a year ago

Sarah Beaubouef at the Richardson location is so helpful! Very professional! She answered all of my questions and got additional input to make sure she was giving me accurate information. Great experience today!

Published at a year ago

Alfredo Cedillo is the Branch Manager at 8131 LBJ Fwy, Dallas, TX. Is by far one of the best if not the best BM that we have ever encountered in our experiences with any financial institution. Not only was this guy training the young lady that was helping us but we watched him help ever one that entered the Credit Union including his employees all while keeping his professionalism and a big smile. That guy desires more money!!!

Published at 2 years ago

Every single time I come in to this branch, I waiting at least 30-40 mins to see a banker for the simplest of things. They re always short staffed with no sense of urgency.

Published at 2 years ago

Published at 2 years ago

I walked into the bank extremely upset because I was debited twice and this young called Alfredo Cedillo walked me through; spent a long time over the phone trying to fix my problem and fixed it perfectly. He is indeed the best professional I can remember dealing with. He just made my day and chilled my temper. Please join me to congratulate him and Credit Union of Texas where he works.

Published at 2 years ago

Franklyna helped me open an account and get approved for a personal loan to consolidate some credit card debt. She was super informative, helpful, and kind! I d been nervous to get a loan of any kind, but she was very thorough when walking me through my options.

Published at 2 years ago

Franklyna was very nice friendly and help me open up a new account very fast I like how she handle business.

Published at 2 years ago

Be forewarned, the lobby may open at 9 am but unless you only need the most basic of banking services provided by the teller/manager Alfredo, you ll be waiting around 25 minutes for one of the personal bankers to come in. After that, don t expect a sense of urgency or for things to be done correctly. A better value study in incompetence would be hard to find

Published at 2 years ago

Great service every time.

Published at 2 years ago

Excellent service

Published at 2 years ago

Love this Credit Union!

Published at 2 years ago

Franklyna Tumbay was a gem when helping me become a member of CUTX. She helped me refinance my vehicle & set up a savings account at the branch. She was very friendly and helpful. I would highly recommend setting up an appointment with her.

Published at 2 years ago

Published at 2 years ago

Franklyna I am very exited she very hard work, dedicated ,and how to takcare customer in a good manner my recommendation she will keel it I really she will a model of her co worker.

Published at 2 years ago

Frankly a was very helpful with our first time here at Cutx, she took her time to explain everything and go over all our question.. I recommend her to anyone who is new to banking or have any question about how Cutx works. I appreciate your time and thank you

Published at 2 years ago

It was Great service what I get by Franklyna Tumbay help me get approved for a credit card

Published at 2 years ago

I was attended to by an amazing, sweet person who took her time out to help me & actually listen to my all my problems, I came there upset & she made sure everything was ok and that I understood fully before I left. She went above and beyond my expectations, I will refer all my family and friends to her. I was getting ready to close my account and she changed my mind completely. Her name was Franklyna Tumbay

Published at 2 years ago

I was served by Frankie T. She was wonderful! She helped me in the most efficient and productive way. When I come back, I will look for her to help me. She is a shining example of a model employee.

Published at 2 years ago

I had a great experience today at CUTX Franklyna was very helpful throughout our Auto loan process. She made the process very easy and fast. My first here was a great experience and will come back again for anything.

Published at 2 years ago

I came to get information about a personal loan, and Franklyna was so helpful. I definitely recommend!

Published at 2 years ago

Great branch. Franklyna Tumbay is my personal banker at this Branch. She explains everything in detail, and is very helpful.

Published at 2 years ago

Best place to get an auto loan. Franklyna is very knowledgeable and was so helpful and understanding. She made the entire process to easy. Will recommend 100%.

Published at 2 years ago

Our representative Franklyna was very professional, kind and informative. Feel blessed to have met her and are now a part of the Credit Union of Texas.

Published at 2 years ago

Franklyna has been the best help today! I ve never been to a credit union and she made the process smooth all the while having fun and laughing! I m excited to see how I can grow with this credit union!

Published at 2 years ago

Franklyna was so helpful. Thanks for all yo do

Published at 2 years ago

Very professional was a godsend franklyna

Published at 2 years ago

Came in today for an online banking services and frankly a did a great job helping get back on. Very nice and respectful

Published at 2 years ago

Had a great experience when I opened my account at CUTX. The rep I had Franklyna was very attentive and helpful. I couldn t have asked for more a better experience will be visiting this location again

Published at 2 years ago

Customer service was elite. Franklyna T took really good care of me and was quite informative. She answered all of my questions and addressed all of my concerns. 5/5 would recommend

Published at 2 years ago

Franklyna was the greatest very professional and informative. Best banking decision I ve ever made

Published at 2 years ago

Franklyna helped me with learning about refinancing my auto loan and made everything so easy! She explained everything clearly and made it simple to choose the best option for myself and my finances. If you come here definitely come to Franklyna for help!

Published at 2 years ago

Franklyna has helped me open a new account when I moved to Texas recently. Her professionalism, and knowledge of the services I needed where unmatched. She remembered my name and addressed me by it every time we spoke. I make it a point to only come into the branch because I know I ll be treated like family and not just an account holder.

Published at 2 years ago

FANKLYNA TUMBAY was really helpful with my first time application and explained everything very cleary it was such a smooth process

Published at 2 years ago

Franklyna is great she spent a long time with me very patiently and helped me solve issues step by step. I really appreciate it!

Published at 2 years ago

Franklyna was amazing

Published at 2 years ago

Great service and very respectful banker. Franklyna was able to keep calm, when I walk in very upset about my account been negative and all. She was able to explain everything to me why that happens and ways to prevent it going further. I as pleased with the service I receive today.

Published at 2 years ago

I had a great experience with this Credit union. Franklyna was a great help, she answered all the questions that I had thoroughly and was very informative

Published at 2 years ago

Franklyna, We had a great visit with her and she help me with my concerns. Ms. Franklyna is very courtesy, knowledgeable and friendly. I am so happy to have helped me and show me how to do my Zelle. Now I understand the app well, because her and she deserved a 5 start. I look forward, if I have any concerns in the future, she will still be here at CUTX.

Published at 2 years ago

After trying to get an auto loan from various banks..I finally met with franklyna whose service was quite pleasant and was finally approved for the auto loan.she s really good at what she does

Published at 2 years ago

Came to the bank a few weeks ago to find out about getting a loan. I was attended to by Franklyna Tumbay. She was very helpful in helping me get the loan process started. She took her time to explain everything in detail. She was very professional, nice and friendly. Definitely the best customer serve I have had I a while. Thank you Mrs Tumbay

Published at 2 years ago

Franklyna Tumbay was really helpful with all my needs great advisor

Published at 2 years ago

With professionals like Franklyna Tumbay, CUTX will continue to excel in Banking business. I was very frustrated when I got to the bank but Franklyna made sure I that I was taken care of and I walked out of the bank feeling relieved. She was very professional and understanding. I wish the world can have more of this employee. She very compassionate about her job and she ensures that the clients are happy. Thank you Franklyna.

Published at 2 years ago

Oh my goodness! Franklyna Tumbay is the best member relationship specialist I have met at CUTX. She is very professional and she made sure that my issue was resolved before I walked out of her office. I am so please with her service, I will tell ally family members to open an account with CUTX. Thank you Franklyna Tumbay.

Published at 2 years ago

My experience today at this location was great. Banker franklyna was able to go beyond and above getting me approved for a personal loan and educated on how to used my credit card to help build my credit up more for further loans. Very professional and respectful, I recommend this location to anyone who need help with finance.

Published at 2 years ago

Very helpful, understanding. Took time to run me through all, I needed to know. Very nice guy. On top of his game. The gentleman name was Roy Massanet.

Published at 2 years ago

I had the pleasure of working with Breck Fickle and Luke Schlenker for my first home purchase. As someone who has never gone through a process as intense as buying a home, I needed guidance and reassurance throughout the process. I am so glad I picked the Credit Union of Texas for my mortgage needs. The Texas Mortgage Lending (I guess the subdivision of CUTX that handles mortgages) team went above and beyond to make this (super anxious) first-time home buyer feel in control of the process, and everything went smoothly!

Published at 2 years ago

Having issue with Zelle and Cash App. family transfer funds through Zelle and Cash App I never received funds to my account. I am still waiting to see where the funds are , customer service was not much help. Hold times for customer service are not good, hold times ranging from 15 to 20 mins. Also going into a Richardson Branch I waited over an hour to see someone just to get a new Debit Card on Saturday 11am. Credit Union of Texas please work on changing the style of the Debit cards they do not look authentic.

Published at 2 years ago

The amount of times I have had to call to get a payoff amount on a car loan is 5 times too many, this is simple information. I was then transferred several times and each time the new person had no idea what I was trying to accomplish. No notes were passed along, there is zero communication from within. No one seems to know how to do their job properly and trying to get simple information from someone is an all day hassle. This payoff question should have been answered within 2 minutes and I have been back and forth with this company for 4 straight hours. Management needs to train these folks to better assist their customers, if you have money in here or are thinking of getting a loan DO NOT DO IT. They may have decent auto loan rates but the customer services completely wipes any upside potential this credit union may have. To top it off someone placed me on hold and then after 5 minutes the call just went to their voicemail and hung up on me. TERRIBLE SERVICE

Published at 2 years ago

Terrible service. You have to call countless times to get an answer, when you manage to talk to someone the attention sucks and people are rude. I had fraud with my card and they simply said it would take days to review my case and then they would call me. And what about my money???

Published at 2 years ago

Those young men theyve employed in there will check your account and if you dont have money theyll give you stares and giggles to make you feel bad and embarrassed. They should be retrained and taught to learn that life is a cycle, today your customer is broke and tomorrow its you. Have fun:)

Published at 2 years ago

This bank is amazing in all aspects. If you do not open an account with this bank you are missing out from lots of benefits. I love it here because they care about their customers. This is the best credit union bank, even better than all the so call big banks who doesnt care about the growth of their average customer.

Published at 3 years ago

Getting a divorce is a headache in itself. They helped me remove myself from a joint account with no problems. Went into the office and the people greeted my daughter and I as we entered. The guy who helped me in the office Mike is very kind and compassionate. Thank you guys!

Published at 3 years ago

I came to apply for An auto loan, at first I was denied. However I came back 1week later I met Franklyna, I think she is new to this location, but was able to help me reapply and got me approval, I wasn t excepting to get a great offer since I was denied the first time. I explained my problems to her and she went above and beyond to help me out.she really was patient and smiling the whole time

Published at 3 years ago

Published at 3 years ago

Didnt have allot of issues with this bank until they did an update to the credit card portal. The new site is straight up horrible and confusing, it honestly looks like it was coded in 2005 by a college student. I have no idea why the previous site is no longer in use, it was honestly one better experiences Ive had with online banking and card management. If they dont fix this soon I may be closing my account.

Published at 3 years ago

The stuff, loan team and customer service were very helpful throughout my car loan process. Credit Union of Texas was able to offer me the best rate available for my vehicle. I would highly recommended CUTX to all of my friends and family.

Published at 3 years ago

I called to get an auto loan for the first time ever and was surprised at how fast i was helped. DT was extremely professional, credible, and really went out his way to assist me in financing my very first car. He throughly explained all of my options and benefits. I was so impressed with his service and dedication to serving the members of CUTX. Thank you so much DT (10/10 would recommend)

Published at 3 years ago

I waited over an hour to get a document notarized just for them to tell me to wait an additional 30 minutes. They told me to go to a different location if I wanted to see someone.

Published at 3 years ago

Published at 3 years ago

I ve been a member for over 20 years. I lost my job back in March due to the virus and my daughter also has leukemia. They refuse to waive overdraft fees. At first I was told only 3 a year but with the virus they could possibly waive more. I was able to get 10 waived total but was told that s all they could do and it was a one time offer. They like to try and come across as helping their customers but bottom line is they don t.

Published at 3 years ago

Got approved to refinance our house and told it would be 45 to 60 days to close.After over 100 days of Brian Salazar and Michelle Cope not responding to our emails and phone calls, we were told that the refinance couldnt be done. The absolute worst communication Ive ever experienced from a company.

Published at 3 years ago

Maria W. went above and beyond.

Published at 3 years ago

The best CU in Texas!

Published at 4 years ago

Good credit union

Published at 4 years ago

You are only good to them when they think they can win your business. They were eager and happy to speak with me at first after aggressively soliciting me to apply for an auto loan. When I decided to apply, they were not professional.

Published at 4 years ago

Great bank , they made my loan supe easy and gave me a great rate !!

Published at 4 years ago

During a time of crisis and my wedding, the manager at the McKinney location denied my request to release MY own money stating that I already had funds released. They put a 7 day hold on my bonus check and are currently issuing it to me in increments. Thanks CUTX! When my money is released...I ll take my business and my money to a customer friendly credit union.

Published at 4 years ago

*Edit* Account has been closed and I was contacted by 2 managers. Nice job on fixing the problem, thank you. Extremely disappointed. I closed my account in person (like you have to do) and now almost 2 months later, it s not closed. I sent an email the day of to the branch manager and he ghosted me (I was asking about the $10 maintenance fee when I had it open for maybe a week) but he never responded. Fast forward to today, apparently account is still open, more fees incurred, and no way to contact directly except by going up there in person again. When you get this fixed, I ll remove this review, but right now I think people should literally go anywhere else except this credit union.... regardless of the branch.

Published at 4 years ago

Google reviews are only when Im mad and want others to understand that if I took the time out when I was mad then it must be bad. But this is exactly the opposite. The branch manager is Roy and he is probably the best manager at a bank I have ever dealt with. I just love my new switch to a credit Union. He has taken time to sit there several times and call as many people as it takes to get me my answers and has gone above and beyond. I called him at 5:59pm today and he actually called me back at 6:03 to tell me it was resolved. They close at 6pm. Try getting any other bank to even call you before close let alone after. I told him I was just calling to thank him. I feel like these people are my family the only difference is if I give my family money to hold I wont get it back!!

Published at 4 years ago

Do yourself a favor and use another bank. Lack of customer service and absolutely not willing to put customers needs first are the driving factors I will never use them again. I ve been a customer for many years and have had over 10 loans with CUofTX and will be taking my business elsewhere. The recent changes in the way they do business and customer support are the primary reasons for this decision. Don t make the same mistake I did thinking CUofTX is a good alternative to a traditional bank. They are exactly the same. It s a shame. On hold for over 20 minutes is not acceptable!!! Update!!! CUoTX is still lacking customer service. These people are aggressive without a soul. Calling to threaten me on Christmas Eve. I asked if I could call back and was forced to discuss my situation in front of family. What a shame... these people.

Published at 4 years ago

Published at 4 years ago

Applied for a loan waited 3 days and still didnt close on my loan! The loan officer doesnt respond back to emails or phone calls. Hes always on lunch break(calls go straight to voicemail saying on lunch break). I tried requesting a different loan officer, but all they do is transfer you back to the same loan officer like they dont understand English. Horrible experience and do not recommend!

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Great interest rate on my auto loan, absolutely horrific experience after getting the loan. Their website and payment system is a train wreck, they refuse to mail or email payment instructions, and the loan officer who sold me the loan ghosted me immediately after. If you get lost or cant remember anything only solution is to call them and spend 30 minutes on the phone instead of reading a quick tutorial on how to make your payment correctly. Member Services just told me on the phone it wasnt their job to help me figure out how to use their system, but it was up to the members to figure out on their own. Do not recommend unless you enjoy being stressed out all the time.

Published at 5 years ago

Great and friendly service! Thanks

Published at 5 years ago

They have the worst customer service of any bank that I have ever dealt with. Today alone I have been transferred 3 times and been on hold for over 30 minutes. They continued to ask for you to verify who you are and once you have answered their security questions they transfer you to someone voicemail that is not even available with no regard to your time on hold. If possible stay away from this bank!!!!!!

Published at 5 years ago

Will not answer the phone after calling multiple times. I left a call back number and still no callback. Very unprofessional to not answer the phones.

Published at 5 years ago

I can t say enough good things about Danielle Gonzalez and her team! She is not only prompt but she always makes sure I get a great rate with no hassle. Thank you once again!

Published at 5 years ago

By far the worst bank ever! Do yourself a favor a get yourself a loan with another bank. Or if you have a loan with them and you trade in your car be prepared to wait forever to get your car paid off. they suck at sending new payoffs to dealers to get customers loans paid off. Then when you call no one ever answers or they place you on hold forever.

Published at 5 years ago

They advertise good rates, but I have had so much difficult with their customer service from getting wrong information to an agent trying to sneak in additional charges on my auto loan. One of the worst things though is if you have to call them the IVR automatic machine is terrible and it takes FOREVER to connect with an agent. I regret.

Published at 5 years ago

Zero star well deserved for their phone assistance. Very poor! Rude, and cheap...

Published at 5 years ago

No call backs.. wont return emails and cant speak to an actual human!! Beyond frustrated I dont even want to continue the loan process ! horrible worst and most frustrating experience ever! how can I close my loan when I dont hear back and cant get ahold from anyone!! ....follow up--Everything has been corrected now.. the experience was frustrating so Im not taking this down and Im not going to mention names.

Published at 5 years ago

called 3 times and waited 40 minutes on hold...just wanted a payoff on an existing loan...Not good...

Published at 5 years ago

Magan Lynch and Loan Team 1 rocked out! They got my car deal done fast with an excellent rate & were readily accessible the entire time. They re my new Go-to for any needed financing

Published at 5 years ago

Chad and Loan Team 1 auto loans have been great! Home refi guy real cool and professional. Not real happy with personal loan customer service.

Published at 5 years ago

Trying to call them to change my adress on the system, it s been 35 min and no one picks up the phone and this is the only way to change the adress, horrible!

Published at 5 years ago

I had a bad experience with cutx personally from the very start. I am co-signed on a loan with a now ex-boyfriend of mine. At the very beginning when I was first talking to somebody at cutx I was pretty much just handed the phone to talk to somebody about a loan I didnt know anything about, and the guy on the other end of the phone line which was obviously a cutx employee was already demanding my information so that I could co-sign this loan for my boyfriend at the time. He was extremely demanding and he was pretty rude about it and it was like pulling teeth to try to talk to him about other options and details. He just wanted to make sure that he got this loan through and he literally cared about nothing else. But it doesnt end there of course I had to learn a lesson the hard way you dont co-sign a loan for somebody that you think you care about to help them just in case they end up being irresponsible in the end. So now the loan has completely defaulted back to me and cutx will not assist me with getting any information to sign into online banking and view the loan progress and whats left to pay off or anyting. They wont allow me to access a loan that I am fully responsible for because not only has the other person refused to make any payments theyve also refused to talk to me about this darn loan. So Im stuck in the dark from cutx and Im stuck in the dark from another person who honestly doesnt matter anymore, and you would think that since Im the only person paying this loan you would think cutx would offer some assistance with accessing the loan and of course they will not. I definitely dont recommend co-signing a loan for anybody but if you are in a position where a loved one or a child of yours needs assistance and asks you for help co-signing a loan for them your best bet is to take your business somewhere other than cutx. I know I will never do any business with them.

Published at 5 years ago

The products are great but getting to speak with someone or getting them to return messages is not encouraging.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Your treatment will depend on who you are. What I saw was disdain, lies, lack of respect. They have a poor communication system. I gave 1 star because there is not a worse option. If there is not a good reason to deny your application, they will invent one.

Published at 5 years ago

I need car Auto loan for so i contact customer care about auto loan . They told me we are very competitive for other credit union i told representative i got better rate from City Credit union 1.99% for 36 month but car which I am buying is under the auto loan with CUTX so I think process will be reliable . They told me we cant give you that rate but we can request to underwriter that customer get better rate from other place so they can offer 2.99% . I said ok because I heard about CUTX customer service is good .Regarding that i ask how fast your process for Auto loan they told me if you do application over the phone we will respond you within 2 -3 hours . I said ok and applied over the phone after that i didnt receive any call from CUTX loan officer her name is Melisa . She even didnt call back about my application whats going on very rude i have to follow up constantly . Still application is there no response . Customer Service sucks. No one spoke or came out to help me. It seems like Im invisible... Not good Credit Union of Texas. Navy Federal and City credit union is much nicer! Worst credit union ever in terms of actually being able to get someone on the phone. Worthless . I know after this review no one will contact but this review is helpful to other people .

Published at 5 years ago

I just have one question if I want to refinance my car can you help me???

Published at 5 years ago

Agree, customer service here is iffy. I closed my account years ago, the lady said she would cut me a check for the over-pay on my loan pay-off and close the account. Never got the check, account was drawn down on fees until now it has like $5 in it, they wont stop sending me statements/life insurance policy sign ups/other things I dont want. Bad taste in mouth from it. I even called to try and save them the money of sending the statements and they told me I had to physically come in to get the account closed... I waited on hold for 10 minutes and no longer do business with you, why would I take the time to physically come in? Youre the ones spending the money, Im not going to give you MORE of my time.

Published at 5 years ago

Published at 5 years ago

Have stayed in hold for over 10 minutes TWICE and still havent spoken with an actual human. The one time I did speak with a real person, they wouldnt transfer me, but said I had to call the main number again. Judging by the customer reviews, this is not an issue they care to fix. Ive been with this bank for 2 DECADES. Time for a new banking experience elsewhere.

Published at 5 years ago

I visited this branch and the ladies here are RUDE AS HELL. Worst customer service ever. Wouldnt recommend

Published at 5 years ago

They will hold your money for up to a week when you make a deposit over a certain amount (which is pretty low, under $1000 I m pretty sure) and then tell you it s GENEROUS of them to release a fraction of it to you so you can pay your bills on time. Somehow giving you access to your own money is now a COURTESY. Generous and courtesy are the words THEY used when I called them, by the way. Also, they have my husband s and my auto loans. When we needed to register our vehicles in another state because we just moved, we ended up spending the entire day at the DMV because they kept telling us they would fax over our titles and then never did so. We called at least three different times and they lied to us each time. Seriously, we sat at the DMV waiting for their assistance for like SIX HOURS. I missed an entire day of work because of their idiocy.

Published at 6 years ago

this is the worst place to get customer service

Published at 6 years ago

Worst credit union ever in terms of actually being able to get someone on the phone. Worthless

Published at 6 years ago

This credit union outsources many jobs overseas. Bad customer service.

Published at 6 years ago

Customer Service sucks. No one spoke or came out to help me. It seems like Im invisible... Not good Credit Union of Texas. Navy Federal is much nicer!

Published at 6 years ago

Danielle Gonzalez is fantastic! Such a pleasure to work with while getting approved for my auto loan.

Published at 6 years ago

Their website is a little buggy, but their customer service is top notch. And most importantly, their rates are phenomenal! Extremely competitive and the lowest Ive seen in years. Definitely recommended.

Published at 6 years ago

Published at 6 years ago

Here recently, the wait times by phone have been tremendously long. They have never been long before in all the years I have been with the credit union. I have waited over 30 minutes to speak to a representative and had to hang up because I got tired of waiting..

Published at 6 years ago

Published at 6 years ago

Eric Myers has been one of the best loan officers I have ever had the pleasure of working with! As a car dealer we take great consideration about where we send out customers for financing. We want to make sure that our customers have a great friendly easy experience and get the best rate possible! Eric Myers and Credit Union of Texas always make that happen! Thank you!

Published at 6 years ago

Published at 6 years ago

This location has no outside ATM...

Published at 6 years ago

Attrocious website. I tried signing up online and encountered so many bugs I decided against it. The forced rerouting of pages can force you to start over if you click on links. I encountered this just on the first few pages of the signup process and wasted too much time only to end up with nothing here. Im using Chrome & Firefox Focus, and Im not going to download some other browser just for this, especially when I need mobile banking. HARD PASS.

Published at 6 years ago

My customer service experience is continually exceptional. Ill be there today. Hopefully, will be available

Published at 7 years ago

Published at 7 years ago

If I could give no stars I would. I have had horrible service and lies since I opened an account there. I have contacted the BBB and the president of the bank is next. After over two months, this has still not been resolved. Lies after lies.

Published at 7 years ago

Excellent

Published at 7 years ago

Published at 7 years ago

Awesome customer service ever!

Published at 7 years ago

Good service and even you are waiting but you feel nice and relax with friendly employees!!

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

A little stand offish

Published at 8 years ago

Published at 8 years ago

Excellent place

Published at 8 years ago

Published at 8 years ago

Great credit union. I do not have plans on leaving them!!

Published at 8 years ago

Great customer service, would like to see some locations open in dallas

Published at 8 years ago

Great benefits for veterans! Minus 1 star for difficult to set up web site.

Published at 8 years ago

One of my best credit union easy to work with nice people

Published at 9 years ago

What a business! The 4th MAY affect your hours? Why dont you know specifically ahead of time? Customers dont really count, do they?

Published at 9 years ago

awesome place, Andrew Freeman went out of his way to help me get financed on the right vehicle. I recommend that everyone do business with the credit union of Texas.

Published at 9 years ago

For me it is the best in credit order companies, they are much better than a regular bank, thank you, Credit Union of Texas, thank you.

Published at 9 years ago

I received excellent customer service, great benefits for my banking needs.

Published at 9 years ago

I LOVE THIS BANK, BUT WE NEED CLOSER LOCATIONS.

Published at 10 years ago

I bought a car through them and love it.

Published at 13 years ago