Velocity Credit Union (Downtown branch & ATM)

I have been into the location off Slaughter and I35 multiple times in order to get help with a variety of issues. On every occasion I was helped by Cristina Cabrera. She has been one of the most patient and helpful individuals I have had the pleasure of working with in the numerous banks and credit unions I have been a member of. Not only was she always willing to listen and understand whatever was going on, she would immediately be looking and offering up solutions or explanations. If there were ever times when the answer was not obvious or easy to get to, she would spend the time to find whatever information she needed in order to help. In most cases it was an issues that wasn’t directly in her control and every time she managed to find a way to push towards a solution even if it meant educating me with the resources needed to solve my own issues. Because of her and the experience she continues to provide, any time I need help I welcome walking into this store resting easy knowing I will have someone in my corner ready to help me out. I thank her and Velocity and would recommend them if they would like a great user experience.

Published at 3 months ago

We were just assisted by Jacquelyn at the South Park Meadows location. She was incredibly kind and helpful. She made a seemingly stressful day so much better. She provided TRUE CUSTOMER SERVICE! Thanks Jacquelyn!

Published at a week ago

I had the most delightful visit with Candy today. I had problems with my account and debit card. She handled them like a champ. She also made me aware of Term Share Certificates , I'm just glad I went in there today because I had no idea. Thank you Velocity for such a fine employee.

Published at 4 months ago

Worst banking experience I have every had. It is so hard to login to your account, and its the only way to pay. Never seen a company so hard to pay. Its ridiculous. Basically expect to monthly have to call in.

Published at 2 weeks ago

Ms. Candie was very patient and knowledgeable about my concern on financial loans. She even contacted the leanding manager Mr Joe Lee, who also took his time to listen and explained every questions I had. Thanks to each of Velocity servers member that made it all possible for my needs. Ms. Phyllis

Published at a month ago

Jacquelyn at the Southpark Meadows branch was amazing today!! She took care of my card issues and also told me about the rewards card. She even assisted me when the banks computer thought fraud was going on with my account while at the branch! She made what would have been a major headache for me something I didn’t even have to think about!! She is worth 10 stars but all I can give is 5.

Published at 3 weeks ago

Cristina Cabrera is an excellent member service representative. She is very knowledgeable in her field. Someone tried to hack my account. She new exactly what to do and she took her time investigating the issue. I will highly recommend her to everyone.

Published at 3 months ago

I have been having issues with phishing and attempts to steal my information and used my account fraudulently. But my AMAZING personal banker Candie has helped me each time! I absolutely love Velocity CU! She needs a raise!

Published at 4 months ago

Published at a week ago

Outstanding service

Published at a week ago

We were just assisted by Jacquelyn at the South Park Meadows location. She was incredibly kind and helpful. She made a seemingly stressful day so much better. She provided TRUE CUSTOMER SERVICE! Thanks Jacquelyn!

Published at a week ago

Jacquelyn went out of her way to help with online banking and redeeming rewards always smiling and a great greeting when we visit the branch!!

Published at a week ago

Published at 2 weeks ago

Worst banking experience I have every had. It is so hard to login to your account, and its the only way to pay. Never seen a company so hard to pay. Its ridiculous. Basically expect to monthly have to call in.

Published at 2 weeks ago

Jacquelyn at the Southpark Meadows branch was amazing today!! She took care of my card issues and also told me about the rewards card. She even assisted me when the banks computer thought fraud was going on with my account while at the branch! She made what would have been a major headache for me something I didn t even have to think about!! She is worth 10 stars but all I can give is 5.

Published at 3 weeks ago

Published at 3 weeks ago

Great service and very nice

Published at 4 weeks ago

Ms. Candie was very patient and knowledgeable about my concern on financial loans. She even contacted the leanding manager Mr Joe Lee, who also took his time to listen and explained every questions I had. Thanks to each of Velocity servers member that made it all possible for my needs. Ms. Phyllis

Published at a month ago

I visited the Slaughter Lane location this morning and Jaquelynn Mosqueda helped me with my account and I was out the door within minutes. She was very friendly and helpful. Keep up the good work.

Published at a month ago

Ginny was super helpful today by taking the time to explain how to access my rewards account. Bonus cash from points was added to my account. Thanks Ginny!

Published at a month ago

Published at a month ago

Published at a month ago

Velocitys website is easy to navigate and their customer service is helpful.

Published at a month ago

If the mountains of negative testimonials (here and on Reddit) haven t dissuaded you already, this particular business is known as a Scrooge around Austin. On the first UT game of the season, they made sure to tow every last car on the lot (despite the credit union being closed all weekend long). Don t feel too bad about not giving these people your business.

Published at 2 months ago

Cristina is Awesome!! Saved me from scammers twice now.

Published at 2 months ago

Published at 2 months ago

We had a rather complicated transaction to complete, setting up an account and other details. We worked with Fran who was super friendly and super helpful. Highly recommended!

Published at 2 months ago

I have been with this bank for years and I have always loved the service but today Donna saved me! She was the sweetest and most proficient teller Ive ever had the pleasure of working with. Thank you, Donna!

Published at 2 months ago

Always available to assist you! Professional staff. Easy service

Published at 2 months ago

Went to S/B branch on Slaughter to open up a savings account. Cristina was very helpful in helping me with all my questions and concerns. I went in to just open up a savings account but after talking to Cristina, I opened up a checking account as well! Velocity has a great asset in Cristina!

Published at 3 months ago

Cristina Cabrera is an excellent member service representative. She is very knowledgeable in her field. Someone tried to hack my account. She new exactly what to do and she took her time investigating the issue. I will highly recommend her to everyone.

Published at 3 months ago

Great People to work with when needing help with online banking

Published at 3 months ago

I have been attempting to fix my login for 2 months and this nice lady was amazing, polite and helpful.. So grateful

Published at 3 months ago

Published at 3 months ago

Candie, went out of her way to help me. I was going to wire 40k to a dealership company in, Arkansas, but I wasn t sure if it was legit n she told me to get a cashier check instead of wiring 40k to someone I didn t know. So we this being said, I felt good about her suggestion. Want you to know that with her help I won t loose my money in case this company isn t legit.

Published at 3 months ago

I have been into the location off Slaughter and I35 multiple times in order to get help with a variety of issues. On every occasion I was helped by Cristina Cabrera. She has been one of the most patient and helpful individuals I have had the pleasure of working with in the numerous banks and credit unions I have been a member of. Not only was she always willing to listen and understand whatever was going on, she would immediately be looking and offering up solutions or explanations. If there were ever times when the answer was not obvious or easy to get to, she would spend the time to find whatever information she needed in order to help. In most cases it was an issues that wasn t directly in her control and every time she managed to find a way to push towards a solution even if it meant educating me with the resources needed to solve my own issues. Because of her and the experience she continues to provide, any time I need help I welcome walking into this store resting easy knowing I will have someone in my corner ready to help me out. I thank her and Velocity and would recommend them if they would like a great user experience.

Published at 3 months ago

This website is always easy to navigate.

Published at 3 months ago

I love this place its fast and the workers are there friendly and there when I need help have got financing from them many times

Published at 3 months ago

Thieves, Ive shown proof of payments but they still say I havent paid. I suspect fraud within the branch. I asked to be transferred to the fraud department and was completely ignored

Published at 3 months ago

This review is based on my encontrar on the phone today with Ana and her side kick Curtis. I ve never encountered two people who have such a pathetic and nasty attitude! Extremely pooooor customer service. Velocity should never encourage and support such bad behavior!!!

Published at 3 months ago

I had the most delightful visit with Candy today. I had problems with my account and debit card. She handled them like a champ. She also made me aware of Term Share Certificates , Im just glad I went in there today because I had no idea. Thank you Velocity for such a fine employee.

Published at 4 months ago

I would like to thank Mz Jaquelynn from the slaughter lane branch for her GREAT customer service. I was having issues with my Zelle ~on the 3rd visit I was ready to give up~she kept on working on it until it finally got resolved. I m so grateful for her persistence and patience. She is awesome!! One thousand stars to ya

Published at 4 months ago

Today I had the worst rep in the 30 year history of being a Velocity customer. I kept my account in Austin after moving to Canyon Lake because of the exemplary service. I guess it s time to find a new credit union. Whoever that crabby cranky pants ice princess you have in customer service is .. she is going to send more of your customers away.

Published at 4 months ago

Published at 4 months ago

I have been having issues with phishing and attempts to steal my information and used my account fraudulently. But my AMAZING personal banker Candie has helped me each time! I absolutely love Velocity CU! She needs a raise!

Published at 4 months ago

Had a phenomenal experience with Martin at the Round Rock branch! He got us in and taken care of in under an hour despite the fact we brought him a lot of tasks to complete! It was so easy and he did a great job of being personable and professional. Thanks, Martin!!

Published at 5 months ago

Crystal Garza is amazing! I was really in a tight spot and she listened to my concerns and went above and beyond to assist me. Customer service is a lost art form but it s really good to see it s important to her. I ve been with Velocity since 2008 and now will never leave. Thank you Crystal!

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

I was trying to apply for a debt consolidation loan, and I could not get approved through anyone else for the amount needed. I have a vehicle loan with Velocity Credit Union, so I decided to apply for a loan with them. I was approved immediately for the lowest interest rate anyone else was offering. The whole process was so simple and easy, and I received the funds same day! I cannot thank Velocity Credit Union enough for all their help.

Published at 5 months ago

CANDIE!!! She is awesome. When I went to the location, it was packed... then she came out and asked about the services we wanted and it just so happened I was the only one who could work with her. She was kind, patient, charismatic, and very detail oriented. She processed all of my documents in a timely manner and they were accurate which is the most important thing when you are dealing with money. WAY TO GO CANDIE!!

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

I have received nothing but excellent customer service from my interactions with Velocity employees. The professionalism, knowledge and personal service Ive got from Candie, TT and Fran was exceptional. I highly recommend Velocity as a great place to do business.

Published at 6 months ago

Cristina is always a pleasure to work with! Thanks for your consistent great service (:

Published at 6 months ago

Candie was very professional and very excellent!

Published at 6 months ago

The best Credit Union ever, has helped me with all my banking needs

Published at 6 months ago

Published at 6 months ago

Candice was very helpful and knowledgable.

Published at 7 months ago

I left Velocity for a short while for a checking account at Amplify. While Amplify is zero fees, their lending department has a lot that needs to be done to improve. Velocity has my car note, and a personal loan. Recently, they assisted me with getting a new master card with a great zero % rate for balance transfer. I will be out of debt soon, aside from my car and it is because of Velocitys guidance and help. I have moved my checking account back to Velocity. Its good to be home, I have been a member since April of 2015.

Published at 7 months ago

Fran is so very kind and patient. She is very professional, and again very patient. Many many kudos to her and thank you very much.

Published at 7 months ago

I have the upmost confidence in Velocity CU. I have been banking with them for years.

Published at 7 months ago

We went in to talk about our auto loan and Candie made sure we were well taken care of and gave us all the information about our loan we needed. She went way above and beyond to get the answers for us and made sure we didn t leave until everything was squared away. We will most definitely be doing business with her only.

Published at 7 months ago

Velocity CU is a prayer answered. Very customer-oriented, friendly, sincere, and professional! I will be a member for the rest of my life. Thank you Velocity CU.

Published at 7 months ago

Fran offered great customer service and the Tellers are always on point! My Mother loved this place, time for me to experience why

Published at 7 months ago

Fran assisted me with setting up my debit card, offered me a credit card. She was very kind, helpful, and professional..

Published at 8 months ago

Super service by Fran

Published at 8 months ago

After 40 years banking at Velocity Credit Union, I would not consider using any other financial institution.

Published at 8 months ago

Ms Fran, was very. Professional friendly, and she took her time with answering my questions, and then helping me with what I needed to accomplish on this visit. What I also liked she reached out to other depts to answer some other questions had. Business transaction went smoothly. I would recommend velocity cu and Ms Fran to anyone looking for a place to do their banking

Published at 8 months ago

I am extremely pleased with all Velocity Credit Union locations, staff and services. I love that I get paid 2 days before payday. With other institutes, I had to wait the entire weekend before getting paid. I know they will say the comptroller is controlling the funds to be released, but trust me, Velocity is great on the 2 day advanced payment. Also, the customer service is wonderful and accommodating. They are thorough in explaining things to me and I leave the phone call very satisfied. I highly recommend Velocity Credit Union!

Published at 8 months ago

Fran at the downtown location and Maria at operations worked relentlessly to get me a stop payment on an unauthorized $10k charge. I am so thankful to them for their hard work and diligence!

Published at 8 months ago

I have Velocity for over 20 years I believe. I have been very happy with all services!!! Thank you. I wish they would move to different states though. I don t even live in TX. I live in LA. and fixing to move to another state!!! You re not there either more N.E. Area.

Published at 9 months ago

I LOVE MY VELOCITY CREDIT UNION! They have always been there for me over 20 years of being a member. I have received excellent customer service and lots of help along the way with business advice. Thank you Velocity

Published at 9 months ago

I use the credit unions online banking (not this branch), and it works quite well for me.

Published at 9 months ago

Fran was very helpful with my issues very pleasant i would rate her a 20 if i could people at braker branch are rude

Published at 9 months ago

Fran is an awesome lady. She took care of me. You got a promoter to the vice president of the bank .

Published at 9 months ago

Here at Velocity the customer service is Triple A EXCELLENT and I especially want to say Fran is great, I would recommend anyone to go to her for services, the way she explains things is very informative. She got me approved for a credit card and helped me learned things about my credit, she was very patient and very nice. Velocity is most definitely the best credit union. Everyone is like family here.

Published at 9 months ago

Horrible bank. I had someone open an account in my name here and they didn t even notice it was someone overseas who opened it who was obviously fraud. Their customer service is horrible they tell you they will get back to you but never do. Have had to reach out numerous times to no avail and they are the ones who allowed the fraud. DO NOT BANK HERE.

Published at 10 months ago

I love this credit union. There are numerous benefits and rewards for being a member. It is easy and simple to open and maintain an account or multiple accounts. You have questions they have answers. Custom service is top tier!!

Published at 10 months ago

I came in to do some backing stuff to figure out my finances. Wonderful people and atmosphere. Fran was a huge help with helping me understand my situation. Id recommend VCU to anyone looking for an easy to deal with credit union.

Published at 10 months ago

Fran was great great. I been a member since 1984.

Published at 10 months ago

it been wondeful to have a account at Velocity Bank!

Published at 10 months ago

excellent service and safe

Published at 10 months ago

User friendly

Published at 10 months ago

My mom fell victim to a scammer and she almost lost her entire savings. Fran at this branch immediately jumped into Hero mode, got her accounts squared away, and totally saved the day. So grateful for the staff here!

Published at 10 months ago

I have nothing but great things to say about you all. Very professional, but most of all so kind, helpful & patient with me. Starting with Donna, Fran, Chrystal & Phil. & Sarah with me on the phone. I applied for a Holiday loan. Again everyone so helpful & really working hard for me to get approved. & I was! What a blessing. Again all very professional & I always recommend family & friends to this bank. Also like to thank all tellers they all know me by name. & thats a great feeling.

Published at 10 months ago

Ive been a customer since 35+ year. Would highly recommend. Great service products and super friendly service.

Published at 11 months ago

Fran Was very professional and helpful Excellent customer service

Published at 11 months ago

The application is fast

Published at 11 months ago

User friendly website and courteous customer service !!

Published at 11 months ago

Damian Garcia mata, gave me Great Customer Service, very Professional and Curtious, he exeplfies what a customer service rep looks and act like!!!!! I look forward to coming back into the Bank, I will recommend this Bank to friends because of Great Customer Service

Published at 11 months ago

After 22 years with Velocity, I am so proud to see the new main location. I will never bank with anyone else!

Published at 11 months ago

Velocity has been one of the best banks to help us get a loan when our ac went out. Thank you Velocity

Published at a year ago

More to come

Published at a year ago

I have been a member since the mid 80s. They have always treated me good. When I lost my wife they corrected my account with no issues and were very sympathetic.

Published at a year ago

Was told there was a wait to count my coins so i sat down for 45 minutes for the teller to come tell me the coin counter was down and the other branches were also but the whole time I was there I watched him and he called no one but all the branches were down

Published at a year ago

Published at a year ago

Fran at the downtown branch got my Zelle service straightened out for me. Fast, professional, and quality customer service. Ill ask for her next time I go in.

Published at a year ago

Published at a year ago

Excellent customer service!

Published at a year ago

Great service, friendly people who are always willing to help.

Published at a year ago

Wonderful staff, nice and clean building. Was greeted with a big smile as soon as I walked in. Evelia was amazing and very kind. Great Credit Union

Published at a year ago

The first car I was ever able to finance was because of these folks. They are amazing and helpful. I am rebuilding my credit line due to a...hiccup in my life and once again Velocity is helping me to buy out my lease so I can keep my new truck I seem to be in love with! Nothing but love for this Credit union. Danielle Harris was the Manager that helped me out the most. Thanks New Hope Drive Velocity!!!

Published at a year ago

The worst customer service. The representatives at the Brodie Location do not know what they are doing when it comes to investments or large amounts of money. Rather than ask questions to make sure they are providing the correct information they just state what they want. Providing incorrect information. I have closed my account and will no longer do business with them. Its sad because before they became a big bank, they were a nice credit union.

Published at a year ago

I recently became a member of velocity & one thing that stood out to me is how the service is more human, like the old days. I have had contact with persons at the branch twice & both times they were super helpful & patient with my loading of my new app, setting up my account on my I pad & the employees there gave me a faint reminder of a style of customer service that is long gone.

Published at a year ago

Greatm service and great bank. Easy to apply and obtain loans and access accounts both online and using their app

Published at a year ago

Awesome place to bank very helpful. Very nice people and God for yawls business.

Published at a year ago

its the jerry springer show of banks. have had accounts and several loans over the years. paid the remaining balance on the last loan several months ago and left a small amount in a placeholder savings account for the sake of autopay and account transfers. today got notification of a 30 point credit ding for a late payment. velocity sat on some hidden five dollar processing fee for two months before deciding to pull it from the savings account and reporting me as a late payer. i guess their way of saying dont let the door hit you...

Published at a year ago

Closed my account today. My primary account is USAA but I wanted an account with a local branch. I had setup automatic deposits to keep the account active. I got email notifications of the transfers and thought everything was fine. However, all this time I was getting monthly fees because they did not have my current address on file. The mail didnt forward these so I had no way to know this was happening. The representative said they actually would have stopped sending the mailed statement but they automatically keep charging the fees. After much back and forth they agreed to refund some of the fees - but not all. I would expect bank of america or wells fargo to have fees like this but not a local credit union. They were fine accepting the deposits and emailed when those went through but made no effort to notify me that they couldnt send a paper statement. Edit - even thought they said account was closed they automatic transfer still activated and I could login and see the account. Theres a a line item of close out account but the account is still active. Called and Im on a 30 minute hold. UFCU has been great - no issues at all. Please avoid Velocity.

Published at a year ago

I have been a member since 1995 when VCU was still AMFCU. I have since moved out of state but have maintained my accounts. This past week my auto policy was cancelled due to a utility automatic payment that was deducted from my account twice causing my account to be overdrawn. After numerous calls with the utility company, bank, and insurance company, all was resolved today, thanks to amazing customer service from VCU, particularly a rep named Mosh. They stayed on the line with me and my insurance company and ensured that all information from the bank was provided before they left. Thank you again for always providing great customer service!

Published at a year ago

Published at a year ago

Published at a year ago

I been banking with this bank for 29 years.

Published at a year ago

Been a member for 17 years and have yet to have a problem. Great bank, friendly staff, and easy to navigate tools.

Published at a year ago

Love Velocity! Staff at the S. Lamar branch & also the Downtown branch are always friendly & helpful. For example, at the S. Lamar branch, one of their tellers let me know if I put my savings in their money market, Id make much more in interest. Just a simple thing like that. Their online banking system, I think, is awesome. So easy to use. I used to bank at Austin Teleco, somebody hacked into my accounts & stole $3000. Do you think even one person from that bank reached out to me? Crickets. I knew then it was not the place for me.

Published at a year ago

I ve been with Velocity Credit Union since purchasing my car in 2020. Any time I call I m met with respect, professionalism & kindness. Paige in the Loan Extension department & James in Collections have helped me through some difficult times & I am forever grateful.

Published at a year ago

Velocity helped me by giving me a fairly low interest loan to pay off some very high interest dept when I couldnt get a reasonable loan anywhere else. Saved me thousands of dollars. So grateful they were able to help me and it has made my life better.

Published at a year ago

Published at a year ago

The staff are incredibly kind and helpful but even better is the online banking. So easy!!

Published at a year ago

there are better credit unions out there. Stay away from this one. Customer service is rude and are the worst when it comes to communication.

Published at a year ago

Published at a year ago

I have never dealt with a more ghetto bank in my life. An obviously fraudulent charge was charged on my account. Unlike every other bank I ve had they didn t flag it. Even though it was a charge from somewhere near Turkey. The people I spoke with were little to no help and now I m being told it will be at least 2 weeks for any decision to be made/ if they rule in my favor. My account is totally locked down and I can t even get a temporary card. And I m a pretty reasonable person so I get that things can take time. But the vile behavior from people who hold the title of supervisor is so unacceptable that I will never deal with this bank again. I don t care for an automated response from your lack luster google review response team. I just want to warn any and everybody I can about this disgusting company . Shame on all of you!!!

Published at a year ago

Velocity Credit Union has the worst website experience Ive seen. Since this is a bank, this is the primary way in which you will interact with their services. Their poor, underinvested website has led to many errors with their service. Please invest in your website.

Published at a year ago

Been a customer of Velocity Credit Union way longer than I should have been. The benefits of a credit union do not outweigh the issues Ive faced with this bank. This is not the bank for you if: You travel for work: Contacting them will not prevent your cards and accounts from getting locked for fraudulent charges. Work and spend time awake outside of a normal schedule: As a night shift worker, Ive faced numerous issues, including cards getting locked, needing to increase my debit limit and withdrawal limit, and losing access to my online account. You are only able to call for assistance during business hours. If you have any issues outside of business hours or during the weekend / holidays, you will most likely be stuck unable to access your money Purchase things online: My card has started to lock out for every other online transaction. This includes Uber eats, Uber ride, and Amazon. Ive had to call 3 times in the same day for these three transactions. Even had to call back after my card continued to decline. My banking account is now linked with another phone number that is not associated with my account. Unsure how that would have changed without my permission. So now I do not receive messages about my card being locked out. I just have to learn the hard way. Call times are typically incredibly long. Only benefit is that you can request call backs. Phone operators will then proceed to stumble with trying to help fix your issue. Dont expect to get your issues resolved in one phone call either. Definitely plan to call them numerous times to get your cards unblocked. Mostly will have to call the fraud prevention line, then the member card services line. Heres a look at todays experience: I was attempting my first transaction of the day and trying to get groceries through Amazon Fresh. My card declined 10 times. I made 3 calls to Velocity member services and 1 call to the fraud prevent line. Each time, they said my account was good to go, only to continue getting declined. It took me 10AM to 4PM to finally be able to order groceries. Mind you, I had to call the previous night after only using my card for Uber Ride and Uber eats and PayPal (which are 100% normal transactions for me). The last operator I spoke to told me that each time I called previously, the operators assisting me were not completing all the steps required to get my card unblocked. So evidently, not only do they have issues with how their fraud system works, but they also have issues properly training their personnel. With that being said, this isnt an isolated event. I get my card blocked atleast 4 times a month at the worst times possible. With how normal banks are operating now, its much better to bank with others like Capital one, Chase, and Frost. Id keep this bank for the credit cards and loans (possibly), but because I dont have any at the moment, I will most likely close my account when I return to Austin. Highly recommend looking into other financial institutions before choosing velocity for general banking needs.

Published at a year ago

easy website to use

Published at a year ago

This bank has not been helpful at all. My car was totaled Nov 18 and I have to call everyday to see if they received the total loss check. I haven t had the car since Nov 18th and now they are threaten to ruin my credit if I don t pay my note. They have not been proactive on helping me at all. I will never bank here again.

Published at a year ago

Wasy to work with and very helpful folks when you call them for anything.

Published at a year ago

Ive been banking with Velocity since they were Austin Municipal Federal Credit Union, about 25 years now. Their staff is top-notch and professional. Their services unmatched. They have my mortgage and any other major transaction I make. I trust them explicitly. I share my goals with them, and theyve helped me achieve them. Velocity is the Best Banking experience for my money! Thank you Velocity for your outstanding service!

Published at a year ago

Great Credit Union. Love the new sign in method.

Published at a year ago

awe

Published at a year ago

Published at a year ago

Fran help me when I visit the branch to open my new checking account, she was very profesional and did all the process very pleasant.

Published at a year ago

Have used this credit union for over 20 years. Have always had great service and locations are extremely convenient!

Published at a year ago

We opened our account with Velocity Credit Union Round Rock branch since the early 90s and they have served us well without any problem and we feel secure with them. Our son also opened his account here about 5 years ago.

Published at a year ago

Great Banking Site to Visit and User Friendly!!

Published at a year ago

Published at a year ago

I love Velocity CU--been with them for years and theyve spoiled me for other banks or credit unions with their stellar service!

Published at 2 years ago

I give 5 stars for the quality and friendliness of the service I receive from all the people with whom I interact. I take away a star for overall policies that lead to VCU not meeting all my needs all the time that require me to maintain accounts elsewhere. that being said VCU is a first rate CC and I highly recommend for local banking needs. A great place for a young person to start their first banking experience. The lack of 2way shared-branch banking, reduced hours & no drive-thru at the convenient location for me are my complaints which certainly does not apply to everyone.

Published at 2 years ago

Ive been with Velocity Credit Union since 2007. Im pleased with how well they handle their business. Their online banking is the best that I have used. The staff is knowledgeable and diligent. I used Velocity for an auto loan that went flawlessly. I only wish they had an office in the town where I moved. I continue to use Velocity because they are so good. If I need to go to a branch, I make the trip back to Austin. That only happens on special occasions because of how much banking I can do using Velocitys online services.

Published at 2 years ago

Published at 2 years ago

I was able to refinance my car with Velocity at a very positive rate and I love their online platform. It is a great Credit Union.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I have been a member since 1986, absolutely the best bank, they take good care of me and my interests

Published at 2 years ago

Ok

Published at 2 years ago

Been with Velocity for many, many years. Always helpful and great customer service. Their mobile banking system is very convenient. Highly recommend them.

Published at 2 years ago

They are a wonderfully helpful bank!! Nothing bad to say. If I had only one area of improvement Id say the Autobanking portion could be a little easier. You have to move to a different website and then it becomes a little cumbersome. But even that is such a wonderful time-saver. Thanks!

Published at 2 years ago

Getting my vehicle loans transferred to Velocity was quick and easy. The gals in the loan department made everything painless and easy to understand. Customer service answers my messages in a timely manner and Im never left asking follow-up questions. Im very happy with my bank!

Published at 2 years ago

Published at 2 years ago

Share secured loans offer good interest rates. Like ease of using website to make loan payments!!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I have been with Velocity for over twenty years and appreciate their service. Online I utilize the downtown branch. I really enjoy the convenience of online direct bill pay. When in town I utilize the Braker Lane branch. It is clean, neat, friendly, cool, great drive through and great service. I kept my account when I retired and moved out of state because of direct pay services.

Published at 2 years ago

As a member of 7yrs I have to say Velocity has been an excellent bank. I have not had any negative or poor customer service from them EVER. Any questions Ive had were always answered right away and any issues were handled immediately. They are very polite and I have gotten A couple of loans with them and have no problem from start to finish. The process was simple with fast approval. Velocity has been there when I needed them and I am so proud and pleased to be a customer for life. Thank You Velocity.

Published at 2 years ago

Ive had the best customer service and experience with this credit union. So glad I became an member 11yrs ago!

Published at 2 years ago

Hello I was at the Velocity slaughter lane branch today. I had many questions and need help with my reward points, and on live pass word banking . Fran was very professional and knowledgeable in all the areas. I am glad I had Fran to help walk me through this transaction. I would be still attempting to do these functions , if it wasn t for Frans expert assistance. Thank you Fran and Velocity . I have been a member for over 45 years . No better banking establishment in Austin.

Published at 2 years ago

Ive been Velocity for over 10 years...I use to feel like family now I feel like a number. Customers has progressively gotten worse..

Published at 2 years ago

Velocity people are awesome. great service great personel. The only reason for 4 star is that I cant see my personal and business account at one place together.

Published at 2 years ago

Absolutely the worst banking experience Ive ever had. - the online portal is archaic and not intuitive or user friendly whatsoever, there is no where that even shows what amount is owed by month, you would just have to know that number off of the top of your head - there no is clear way to navigate how to make a payment and after multiple phone calls and following their instructions, i still do not have my account set up to make payments - I have received different information every time i have spoken with a representative there in how to get online banking set up and the different ways to pay via phone etc. - since i STILL do not have online banking set up, i have to actually call to make a payment each time, and the only way you arent charged an additional amount is going through the automated payment system, if you are actually talking to a live person, they will charge you $10 per time.

Published at 2 years ago

Cool peeps. Rad place. Down for the people.

Published at 2 years ago

Great customer service and support when purchasing my vehicle!!!

Published at 2 years ago

Published at 2 years ago

They allowed seven unauthorized loan payments from a third party from my account and they refuse to refund all of my money due to being outside the time frame allowed for disputes. Their customer service is terrible! This is the worst banking experience in Austin. I was a local customer for over a decade! They replied that the issue has been resolved, but it has not. Velocity, if you want to make it right, you have to refund all the payments from a third party that you allowed to go through despite them not being authorized by me. Someone was stealing my money, and Velocity allowed it to happen.

Published at 2 years ago

Outstanding personal service!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Been with Velocity for years and always had great service with them. Ive been impatient at times, but theyve always been pleasant and helpful. Clean facility. Atms in convenient locations. Easy online resources. Highly recommend.

Published at 2 years ago

I was an auto loan customer and my car was destroyed in an accident. I continued to make payments while working with the insurance company on the final payoff. They made the final payment directly but it was apparently late. Now 4 years later they continue to report this on my credit report. I contacted Velocity and explained the situation, however they are inflexible, even with my perfect payment history up to the payoff month, and even when the can see that I continued to make payments after the car was wrecked and that the final payment was from the insurance company. This gives me zero incentive to use them again and to actually specify not to use them to car dealers I may buy from in the future.

Published at 2 years ago

Velocity Credit Union is stuck in the 90s. Remember back then it felt like Banks made their money mostly from overdraft fees? Like they rigged their transactions so that they would have a better chance of getting that $30 from you? Well most banks have graduated from that practice but not Velocity Credit Union! I had for auto-pay bills scheduled and the day before the process date, I logged in to cancel that weeks payment but it was already too late. So congratulations velocity! You managed to snake me out of $120! I have a screenshot to prove this. Conveniently, they were closed on Friday oh, the day after Thanksgiving. Oh and could you imagine if your bank would not let you use zelle or venmo? Well velocity doesnt. Im really starting to wonder why this Credit Union is even in business. Their practice is so archaic. I will make it a matter of priority to close this account and go somewhere else. Anywhere else!

Published at 2 years ago

I have been with Velocity for about 5 years. Best Customer Service Ever!!! receive the Best customer service ever.

Published at 3 years ago

The last few years with Velocity have been awful. Useless, buggy apps they insist you download crash and need constant updates. If you travel at all, expect your card to constantly get locked(3 times this month for me) and get ready to be on the phone for a minimum of 30 minutes with at least 2 different people. I downloaded the CardLock app and, surprise, you cant unlock your card from there. As soon as I get back to the US I will gladly ditch this bank.

Published at 3 years ago

We ve been members for 16 years. I ve received better customer service walking up to the window at Wells Fargo, as a complete stranger, than at Velocity Credit Union, where we have both personal and business accounts. Before posting a public review, I reached out to customer service to talk to someone about our struggles at the downtown branch. Customer service repeatedly promised to have a manager call me back. That never happened. If you like being disappointed, open an account at VCU. If you expect to be treated like a valued customer, keep looking.

Published at 3 years ago

Published at 3 years ago

My card got compromised and I was told on the phone to go in and get a card. I went to the down town location and the lady in the middle asked if she could help I told her my card was compromised and that I had to get a new card. I guess she couldn t hear me so she got louder and had a attitude. So I got loud and gave an attitude back please don t come at me like that! Well she told me I had to pay 10$ for a new card and I told her I never have before all the other times my card got compromised but she swore up and down that you have to pay then showed me a pamphlet that said 10$ to lost, stolen or damaged. I told her even if my card was compromised she said yes! Ok so she went to talk to some guy then came back and said this one time we will waive the fee but we won t do it again! First of all why you so angry .? I sat down and called velocity they said you don t have to pay for compromised cards well then I told them she was so unprofessional she needs to be informed of these things she doesn t have to be ugly. I never had a bad visit in the 13 yrs I ve been with velocity maybe I should go somewhere else.

Published at 3 years ago

I had the best customer experience ever with Crystal G. Asst. Mgr. in the downtown branch. Crystal went out of her way to help me. She currently is using a Medical Scooter for a leg injury and she got up repeatedly to fulfill my customer service request. Crystal was so polite, friendly, knowledgeable and eager to help me. She provided exceptional customer service. I will always return to Crystal for customer service for my banking needs because she is the BEST. She truly went out of her way to help me find the currency I needed. THANK YOU VERY MUCH CRYSTAL!!! J.B. The Star Customer

Published at 3 years ago

I would not recommend this credit union. When I attempted to refinance my vehicle, financed by Velocity, they quoted a higher interest rate than the one I currently have, although my credit is substantially greater than it was when I initially purchased the vehicle. Subsequently, I purchased (not refinanced) a new vehicle with Capital One Auto and received a great / low interest rate.

Published at 3 years ago

One star is generous. Terrible customer service. The absolute worst. The representatives taking calls are rude and unhelpful. This is quite literally the worst bank. I am closing my account and would encourage anyone considering opening an account to reconsider. There are plenty of other credit unions that offer better customer service, UFCU being one of them.

Published at 3 years ago

crystal was the lady that helped me out today and I just wanted to say she was very very helpful and super awesome!! Thank you again.

Published at 3 years ago

Great Customer Service from Aimee she was able to answer any questions I had and was very thorough with her explanations.

Published at 3 years ago

Lost my business card and the agents over the phone can t ever find my card or account with my social, EIN, or name and date of birth!! I ve been on hold for over 1 hour and every agent i get aren t any help at all. There should really be a specific number to call for business account holders. Instead i have to speak to agents that can t even find my account.

Published at 3 years ago

There was a Cpi put on my auto loan account unnecessarily. After calling and speaking with customer service I was assured they would look into the matter and correct the issue. They did. Problem resolved.

Published at 3 years ago

Terrible service, I have a problem due to an accidental purchase and the agent who answers the phone is not pleasant at all, and he refused to help me, the name is Angel I really feel bad, because I think that as an agent he should help us not to lose our money, but he don t let me option,

Published at 3 years ago

Terrible customer service, nothing like a place being empty and having to wait and wait and wait to make a simple transaction.

Published at 3 years ago

The inside is still closed to the public, the drive through I have stopped by 3 weeks in a row. I have had to wait over 30 min in drive through for withdraw. Horrible service. Been a member over 12 years and it has been nothing but horrible the past year all kinds of issues.

Published at 3 years ago

I HATE THIS BANK. 1) Pack a lunch because if you are coming here, prepare to be in line a VERY long time, 2) these virtual banking machines in the drive through are absolutely terrible. Also, 24-72 hour hold on a Cashiers Check, what the actual?

Published at 3 years ago

Lines are always backed up , no less than 40 minute wait ( drive trough ) only two branches near me . Awful terrible do not bank with velocity . One star is giving too much credit

Published at 3 years ago

would not recommend. Feels very outdated and disorganized. I had a simple loan for an AC unit through Austin Energy which I paid off recently and closed accounts. However, Velocity is still withdrawing monthly payments as if I havent paid off the loan. Ive called and sat on hold for hours and havent been able to get anyone to call me back.

Published at 3 years ago

Published at 3 years ago

My card was turn off repeatedly, Ill call to fix the issue and it get turned off again and again. The drive thru is inconvenient. Hold time for customer service is ridiculously long. Its been a terrible experience this past year.

Published at 3 years ago

It is Impossible to make a payment since 03/01/2021. For some reason Voilitcy went to a new computer system and changed our account number. I have been trying since March 1st to make a payment. I was told a speciaist would have to assist me, but I have been wait since March 5 and no one will return my call. I called today and I got placed on hold and no again wait for a call back for help. Voilicity wants me to resister my account again and the System will not take my new account number. How are we suspose to make are loan payment when no one will help. I should not have to pay a fee to make a payment with a live person when the online system dose not work. I just want to make my payment.

Published at 3 years ago

Have had much trouble with this bank, either the ATM is out of service, the voice banking is not accessible, their operators sound overwhelmed¬ accessible, Im unable to make ATM deposits ,is always rejected. I dont have this issue at S Lamar location its been such inconvinience at 11st/i35 branch

Published at 3 years ago

I m editing this to reiterate how terrible this credit union is. Screw these people. Modern day loan sharks. Don t ever work with these people.

Published at 3 years ago

Great service from people who care

Published at 3 years ago

Banking with them has been absolutely horrible. I have so far deposited 7 checks and have had to wait 8 days to access every single check. I work on the road. The app is horrible and I cant get answers from anyone about my account or availability of all my money tied up with them. I regret opening an account here and would tell anyone I know to bury their money in the yard before banking here.

Published at 3 years ago

I m on my 5th attempt to make my first payment. I ve heard numerous times it s not my job to take payments been transferred and hung up on. When selecting the automated call back option you don t get a call back. Hold times are about an hour each time they transfer you. I m not one to leave reviews but this is one of the worst customer experiences I have ever had.

Published at 3 years ago

Inflexible ridiculous proof of address documents required to sign up for an account. The website was broken, calling in was no help. The employee sounded bored and didnt assist at all.

Published at 3 years ago

Everyone is very nice and very helpful at Velocity...if you can ever reach them. Ive called a several times over the last week attempting to ask a simple question about my account. Ive had to hang up and call back after being on hold for 15-20 minutes each time. Then, one time when I was on hold, an automated recording asked if I would like someone to call me back. I agreed and left my phone number...which took them about 3-4 hours to call me back. Velocity Management - More Customer Service people on the phones please!

Published at 4 years ago

ATMs that are offline more often than not. Sparse locations to boot... what s to like???? I mean, what good are you if you aren t available to your customers???

Published at 4 years ago

Published at 4 years ago

I would just like to say I am truly excited to be using velocity for my vehicle loan. I had a major issue occur in my life an spoke with Gwen who truly helped me out she took alot of pressure off of me. Made me feel everything would be ok. They truly make you feel like you matter I would not choose any other company to deal with after this. Thank you Gwen an velocity for being a true credit union that cares about your customers.

Published at 4 years ago

Terrible experience with this company. I paid off my loan and the auto pay continues to draft every month even though I owe them nothing. Ive called several times about this issue, closed all accounts, canceled autopay twice (once before I paid off the loan). Every time they tell me the issue is resolved, but they continue to draft money that does not belong to them. Its stealing, its unethical and its disgusting. Ive spent hours on the phone trying to resolve something that should be so easy... I dont owe you anything, stop taking my money. When I call they have absolutely no sympathy. Would not recommend this company to anyone.

Published at 4 years ago

I would like to thank Angel Member Services for thanking the time to listen to my concern about sending information to the credit bureaus. He was able to investigate and follow thru to make the necessary corrections. Velocity has an awesome employee that goes above and beyond in helping its members.

Published at 4 years ago

Angel provided exceptional customer service and patience when I called multiple times concerning fraudulent debit card charges. I appreciated his professional demeanor!

Published at 4 years ago

Awful phone support !! People who answers the phone calls ... not good , make you do call over and over ... and guess what you wait for more than 30 minutes each call

Published at 4 years ago

Good service and kind employees helps me in every banking situation

Published at 4 years ago

Havebanked here for a couple of decades.excellent personal service

Published at 4 years ago

We ve been with Velocity CU for almost 20 years for both personal and business accounts and really like them. The people at the downtown, Ben White@Lamar, and N IH35 have always been professional, quick, and super helpful with business services like notary and other offerings. The web tool works fine for account management and bill pay.

Published at 4 years ago

Published at 4 years ago