Greater Texas Credit Union

I have used the bank… yes, bank, because they don’t value member relationships like most credit unions… for more than a year. I obtained a credit card with a $2000 credit line after initially providing verification that I was a victim of fraud to the degree that I received a second social security number. The card is used for my work related travel, and, for more than a year, I have made payments early and for amounts between $100-$2000 (usually no less than $500-$600). These are well in excess of the required minimum payment. I have requested credit line increases to ease my travel needs, and I have consistently been told: 1. I am no better than my still fraud ridden credit score (getting fraud removed and getting credit bureaus to reflect accurate information is a whole other story), and 2. that if I apply again, I will be subject to a processing fee. This card has been maxed and paid in full several times, yet, despite my efforts to establish a positive relationship - how credit unions used to operate, I am reminded that I am “just a number.” It’s bad enough that they take 3-4 days to respond to messages; it’s next level to realize that I am no better than a number. How rude is it to basically say “If you bother us again, we will charge you for our time.” I’d recommend finding a credit union that values you and your business because that is NOT this place.

Published at a month ago

Worse bank ever. Have had savings account over twenty years here but can't be verified to get checking account? What? Asks 1000 questions to verify you every time you call. Literally 10 mins worth of questions. Have to fill out multiple forms every month now for a transfer I've done for more than 20 years. And every month there is a new hoop added to jump through in order to get to YOUR OWN MONEY! Save yourself a headache. Even cash app better than this. And don't even think about talking to a Manager or anything like that. The employees literally ignore your request Everytime. Someone here need to be fired.

Published at 2 months ago

The "Manager" at this location is impatient and incompetent. I wanted to open an unincorporated non-profit association, and because he wasn't educated on how to open one, he said they couldn't do it. He rushed out of the room and was unavailable to answer my questions....since he didn't know how to help me. Bottom line, I closed my biz checking account and will take my biz to a real bank.....that knows how to open a basic unincorporated nonprofit assoc.

Published at 2 weeks ago

Made the most unfortunate decision to finance my car with them. The car is becoming a lemon and I needed some formal documents. first 3 times all different persons told me they will send it. Never received. fourth one told me I have to pay per hour to investigate. I can look at how much i paid each month in minutes. But I wanted nothing to do with them so i said sure. Nothing. I hate this bank. I can tell they barely function. I can tell they have no idea what they doing. I can tell they are outdated. I can tell they probably prey on the clueless. I was clueless. Never again.

Please stay away from this bank. This bank is incompetence in physical company form.

Published at 4 months ago

Received an Autoloan with them through a dealership. Called earlier today and the call was dropped. The lady promptly called back and left a message. When I got service again, I followed the telephone prompts back to where I was… afterwards it say it’s gonna refer me to a “customer service representative” but only to ring for a second and brings me back to the home menu for phone prompts making it an never ending circle of filling out member information, referring me to a rep, and back to square 1.

Published at 3 months ago

My visit to greater Texas credit union was very pleasant. I felt like I could not ask for better assistance. Steve and Ashley helped me to close my husbands account. This was not the best of times for me because it was because of just death that I had to close his account. I was grateful for the courtesy and restpect. I was very pleased

Published at 6 months ago

Ms Ashley Salazar and Ms Alina Mayweather offer great service to Jeffrey Mitchell and myself every time. They are wonderful

Published at 5 months ago

I received high-level assistance with my wire transfer, which was a little bit complicated.Neiva Torres was very professional and clear in her assistance and follow up was above and beyond the call. Thank you so much.

Published at 6 months ago

The Manager at this location is impatient and incompetent. I wanted to open an unincorporated non-profit association, and because he wasnt educated on how to open one, he said they couldnt do it. He rushed out of the room and was unavailable to answer my questions....since he didnt know how to help me. Bottom line, I closed my biz checking account and will take my biz to a real bank.....that knows how to open a basic unincorporated nonprofit assoc.

Published at 2 weeks ago

I have used the bank yes, bank, because they don t value member relationships like most credit unions for more than a year. I obtained a credit card with a $2000 credit line after initially providing verification that I was a victim of fraud to the degree that I received a second social security number. The card is used for my work related travel, and, for more than a year, I have made payments early and for amounts between $100-$2000 (usually no less than $500-$600). These are well in excess of the required minimum payment. I have requested credit line increases to ease my travel needs, and I have consistently been told: 1. I am no better than my still fraud ridden credit score (getting fraud removed and getting credit bureaus to reflect accurate information is a whole other story), and 2. that if I apply again, I will be subject to a processing fee. This card has been maxed and paid in full several times, yet, despite my efforts to establish a positive relationship - how credit unions used to operate, I am reminded that I am just a number. It s bad enough that they take 3-4 days to respond to messages; it s next level to realize that I am no better than a number. How rude is it to basically say If you bother us again, we will charge you for our time. I d recommend finding a credit union that values you and your business because that is NOT this place.

Published at a month ago

Worse bank ever. Have had savings account over twenty years here but cant be verified to get checking account? What? Asks 1000 questions to verify you every time you call. Literally 10 mins worth of questions. Have to fill out multiple forms every month now for a transfer Ive done for more than 20 years. And every month there is a new hoop added to jump through in order to get to YOUR OWN MONEY! Save yourself a headache. Even cash app better than this. And dont even think about talking to a Manager or anything like that. The employees literally ignore your request Everytime. Someone here need to be fired.

Published at 2 months ago

I give 2 stars because the ladies who answer the phone are very pleasant. The rest of their banking system is frustrating

Published at 2 months ago

Received an Autoloan with them through a dealership. Called earlier today and the call was dropped. The lady promptly called back and left a message. When I got service again, I followed the telephone prompts back to where I was afterwards it say it s gonna refer me to a customer service representative but only to ring for a second and brings me back to the home menu for phone prompts making it an never ending circle of filling out member information, referring me to a rep, and back to square 1.

Published at 3 months ago

Made the most unfortunate decision to finance my car with them. The car is becoming a lemon and I needed some formal documents. first 3 times all different persons told me they will send it. Never received. fourth one told me I have to pay per hour to investigate. I can look at how much i paid each month in minutes. But I wanted nothing to do with them so i said sure. Nothing. I hate this bank. I can tell they barely function. I can tell they have no idea what they doing. I can tell they are outdated. I can tell they probably prey on the clueless. I was clueless. Never again. Please stay away from this bank. This bank is incompetence in physical company form.

Published at 4 months ago

Neiva is a 11/10 perfect service best attitude

Published at 5 months ago

Published at 5 months ago

Ms Ashley Salazar and Ms Alina Mayweather offer great service to Jeffrey Mitchell and myself every time. They are wonderful

Published at 5 months ago

Great service from Steven Rodriguez.

Published at 5 months ago

I recently got a loan with this bank and I can t say how much help Steven Rodriguez was and on top of that so knowledgeable save me a lot of money.. His customer service is fantastic I really recommend talking to him for anything you may need.

Published at 5 months ago

My visit to greater Texas credit union was very pleasant. I felt like I could not ask for better assistance. Steve and Ashley helped me to close my husbands account. This was not the best of times for me because it was because of just death that I had to close his account. I was grateful for the courtesy and restpect. I was very pleased

Published at 6 months ago

I received high-level assistance with my wire transfer, which was a little bit complicated.Neiva Torres was very professional and clear in her assistance and follow up was above and beyond the call. Thank you so much.

Published at 6 months ago

Reliable, friendly service

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Never ever have been late on payment in 5 years. The past two times I have sent in a check to a Riata Vista Circle and not the Lamar St. address. Twice now my check has not reached them in time (supposedly). Check was mailed on the 13th and it is the 23rd. The other checks I mailed at the same time have cleared. Now I have to fight a late charge again! Where is my check going and why arent they posting it? So frustrating. Glad my car will be paid off and I dont have to deal with these people again.

Published at 7 months ago

Ashley Salazar help me with my banking account she was so sweet and her work skills and technique is so excellent

Published at 7 months ago

If I could give no stars I would!!! They have a million excuses on why they aren t capable of doing there job rather than solving their screw up!! Very unprofessional I do not advise anyone to go to this location!!!!!! The service I received today was horrible!

Published at 8 months ago

I never go to the physical locations anymore, those were okay...but their app NEVER seems to work, and their online banking is down multiple days throughout the week...hold times on the phones are ridiculous with no option to get a callback. Once someone finally answers, they transfer to another department or person...so AGAIN a long hold time. Im cancelling my account because whats the point of online banking if you cant access anything or get any assistance.

Published at 10 months ago

The experience with this Credit Union is very poor. They outsource their phones so the person that answers is unable to do anything and forwards request over to someone. Rarely do we hear anything. Never doing business here again.

Published at 10 months ago

Very very bad service and bank bad experience with that

Published at 10 months ago

They not only allowed my account information to be compromised, for every $2 they stole, this bank charged me $27. 34 times they let my account overdrawn @ $2 a time, and charged me $27. Not only that, it has BEEN OVER A MONTH AND THEY HAVE DONE NOTHING TO FIGURE THIS OUT. I AM REPORTING THEM TO THE FDIC. Any other bank is better than this one.

Published at 11 months ago

I have never had the difficulties with other credit unions as this one. It took almost one year with many calls and e-mails to get added as a joint owner of several accounts. Paper work was sent in but not completely processed for months. Then when the other joint owner passed I could not get the accounts closed due to many delays by the credit union manager despite emailing all of the required paper work. I use another credit union in Northeast Texas that are absolutely wonderful and efficient. Greater Texas Credit Union has enormous manager issues.

Published at a year ago

Very unfriendly tellers - they made me sign some thing I was extremely uncomfortable signing. Servicio horrible-no los recomendó

Published at a year ago

Absolutely the worst choice of a credit union ever. Absolutely horrible customer service and recently changed all of there policies. It s closer to a bad B of A now. Stay away!

Published at a year ago

This is the Best Branch in Austin

Published at a year ago

Published at a year ago

Published at a year ago

In my opinion this credit union has the worst customer service seems to get worse and worse every year. I switched over to UFCU have never had any problems with them. I only keep the GTFCU account open as a spare

Published at a year ago

0/10 in urgency, I would not recommend this Credit Union. [2.15.2023] Applied for a car loan. [2.20.2023] I wrote via the portal to get an update. [3.02.2023] Still no response, so I called the Credit Union. [3.02.2023] The car was sold to someone else because my loan took too long to get approved. [3.02.2023] I was approved for the loan, and I had to provide documents regarding the vehicle, [3.14.2023] I found another vehicle and provided all information [3.16.2023] STILL no response, even after calling and leaving Kathryn Morgan voicemails.

Published at a year ago

Wonderful

Published at a year ago

Somebody been using my card non stop , soon as I realize I call the bank immediately. And was told to wait 10 business days to even speak with someone in the fraud department

Published at a year ago

Bastrop GTFCU has great customer service. Everyone is very helpful! Ive been a member since 1998.

Published at a year ago

Customer service not what it used to be

Published at a year ago

RUN FROM THIS BANK! They nickle and dime you and even when you have over draft protection they decline to pay it and still charge you $27 x 2 = $54 without even covering the overdraft! They dont do end of day settlements so if you deposit money same day to cover miscalculations, it wont be counted toward your account until after the the $54 fees are taken out. I spoke with Jerry at the contact center previously, who reversed the fee and led me to believe it was a mistake on their part. I called back when it happened again and spoke with Avril who was very cut and dry and explained Jerry misinformed me. Taking my business account elsewhere!!!

Published at a year ago

Thank you soo much for having a wonderful staff. Janet M went above and beyond helping us in an unexpected time of need we had 2 deaths in the family back to back she was very patient after a glitch in the system set my payment on the wrong due date and helped us through the entire process in a timely matter. Janet was very professional, compassionate and understanding of our tragedy, im in the customer service field also and customer service is my main priority she was amazing. Janet is what you would really describe as helping with a servants heart which is a motto that I will hold on to for ever from a past employer. Great Service!

Published at a year ago

Different customer services promised me several times over the phone that they are going to send me the payoff letter. They have never delivered it. Stay away from this credit union or you will never get rid of the lien on your title.

Published at 2 years ago

great service & great website

Published at 2 years ago

Danielle with the Austin branch fixed my issue in just a few minutes. Thanks so much.

Published at 2 years ago

I have been a member since 1986. Youve always taken excellent care of me and my banking needs.

Published at 2 years ago

GREAT C.U. easy loan setup, BUT--its impossible to get a payoff on your active carloan, to pay off--you apparent must contact by phone...not very efficient.

Published at 2 years ago

Was told by the branch manager they have a policy of not cashing cashiers checks, even if written by them, if it is over a specific dollar amount. How is this even legal let alone good business ? No problem though, walked across the street to Frost Bank who was happy to open an account with the same check.

Published at 2 years ago

Awful credit card experience. Take your business to a better facility.

Published at 2 years ago

Thieves ..plain and simple

Published at 2 years ago

This credit union has been great. My 91 year old mother has had an account there since the day it opened. I have now had to take over her banking due to issues associated with her age. But believe me, they have been wonderful to deal with when we have needed some human input, and when Ive used online access.

Published at 2 years ago

My password is correct and not able sign on with it. I have to request a code to be sent before I could sign on.

Published at 3 years ago

I had the pleasure of working with Angelica DeLaCruz in the loan department to finance my auto loan! She made the process super easy and painless! She answered all of my questions in a timely and helpful manner. Thank you so much, Angelica!

Published at 3 years ago

I just want to thank Edgar Solano in the loan department for all of his help with my new auto loan! He was a great loan officer and made things quick and easy. He stayed late to finalize my loan closing on a Friday and I was able to drive my car home the same day!

Published at 3 years ago

Did not help with getting estate processing done. Short hours.

Published at 3 years ago

I have been with grfcu since 2005. I am really grateful to them since they were only ones who approved my first car loan out of college. Thank you. Having said that they need to have better customer service. Never received check books after several tries of ordering. Online portal was abysmal until recently. And it s ridiculous that they charged me5$ for address change failed notification. It s not about the amount but having been their customer for 15 years and with significant savings with them this is a tragedy that they can t treat long standing customers with some courtesy and respect. Still credit unions are better than big banks just need to find a new one.

Published at 3 years ago

I have never in my 25 some years of being a member of GTFC union have I been inside your bank since I leave in Laredo, TX. only by phone and now online...since I started with direct deposit.. I have had very good service from your staff.. and that is why I have stayed for so many years. personnel is always helpful, courteous, friendly...thank you very much for all the help you have given me , please continue with a job well done.

Published at 3 years ago

ATM never works...at any location. It sucked up my card and wont respond. I have been a member for 2 weeks. Have not been able to make a deposit at all ..and now my card is sucked up in the ATM.

Published at 3 years ago

Published at 3 years ago

account application was straightforward and detailed.

Published at 3 years ago

The phone process is VERY ANNOYING!!! I am trying to make a payment over the phone because the website is NEVER GOOD to use. The phone machine is very slow, not necessary to say my social security out loud! I am thankful for the rate, but this is very annoying. All I am trying to do is make a payment. NOT HAPPY with the phone or website, might as well go to a branch just to pay bill.

Published at 3 years ago

Published at 3 years ago

The payment process is horrible, you can never get an actual person on the phone. It repeats the menu once you get all your account info into the system. It wont let me log into the account. its shows my account phone number to be some off the wall number I have never heard. Needless to say because its obvious, this is so very frustrating!!! I have not spoken to an actual person. Still trying to make a payment, as we speak.

Published at 3 years ago

Excellent service from 3 of their staff, including the branch manager Ceara! We appreciate they spent the time needed by helping us set us 3 accounts into our trust and also worked with a wire transfer of funds. They all were pleasant, helpful, and courteous and we would highly recommend this branch on Lamar to anyone.

Published at 3 years ago

I want to thank this company for swift response and action to a situation that occurred with my account. Within less than 24 hours of a complaint, Management had researched my history and come up with a solution.

Published at 3 years ago

I have been with this bank since1997 and now time consider change the bank. Its been twice the holiday ( not a big one I talking about) chase and wells Fargo still open but this one closes 2 days straight. At that time I need real personal services. Not a machine. I understand they close for a holiday but the holiday not until Sunday. At least open drive-thru on Friday and Sunday for a couple of hours. Other than that this bank is awesome. I move 10 away but I still keep with this bank. Now I think I did with them.

Published at 3 years ago

Member services phone support. i have so much trouble getting into my account all the customer service and tech people are great. Jennifer, Jill, Brittany, Nadia,Christina, Perla, Anitria, Chris Zach All helped me

Published at 3 years ago

My bank card was compromised. I was quickly alerted. The card was closed and within 2 hours, I received a call from the main branch on Lamar that my new card was ready for me to pick up in the drive thru. Amazing service! Love my Aggieland Federal Credit Union!

Published at 3 years ago

Ive been with the credit Union for 27 years and I love it.

Published at 3 years ago

This Credit Union likes to send you mail drops to refinance my vehicle, then when I apply they told me I can t

Published at 3 years ago

Good customer service

Published at 3 years ago

Published at 3 years ago

I re-fi my Kia Soul. Wasnt sure I would qualify but Derrick and Shawn and a few others really helped me get it straight! Yes, I had to hold but heck its Christmas and everyone is busy. The two men I worked with, made it easy and pleasant, even when I wasnt! Merry Christmas Yall

Published at 3 years ago

When I try to log onto my account the message ( An error has occurred, please contact your institution) and I can not find a phone number on the web site to contact GTCU

Published at 3 years ago

Published at 3 years ago

I feel that this credit Union is not good for someone looking to rebuild credit or with loans during hard times. Because of this I am closing the account completely which includes my credit card. I tried them because a family member had them but now I see why they left. If you re looking for a credit Union that actually helps you go with UFCU or Navy FCU.

Published at 3 years ago

I had been given a Visa gift card from Greater Texas Credit Union for my birthday. I called them up using the phone number on the back of my card to inquire about my balance. The first time I called, the person who answered the phone refused to give me my balance to my gift card because I did not know how much was originally on there. I explained to him that was the very reason why I was calling. He then very rudely told me it was against policy and put me hold and hung up. I called a second time, this time another person answered, I explained again, and she told me card was closed now, and hung up on me. NEVER have I had such a negative experience with phone support for a gift card balance check lol. Worst bank/union ever.

Published at 4 years ago

I received a letter from them that my final payment on my car loan was less than the normal monthly payment. So I paid that amount. I received a late fee of $18.00 dollars because they said I was late. I didnt argue I just paid it immediately. I then I get another $18.00 late fee on the car loan. So I called and got the runaround, and said a manager would call. No call. I called again only to be told the same. The third call after getting excited the guy told me was I had a late payment on my RV so they were not going to give me my car title until I paid that. I told him that is a different loan and if he wanted to play that game I will not pay the RV loan until I get my Car title. He told me he didnt care. I asked to speak with a manager and he said they are busy and I should call back. Totally illegal, unprofessional and shady. I was steered here by Nyle Maxwell GMC. I think there is some kick backs going on here. I still have not received the title.

Published at 4 years ago

worst service Ive ever come across. Never ever

Published at 4 years ago

Will never use again. I had to reach out to them to get the information for my car loan, then they wanted to change me for paying by phone, very rude, no paperwork, no account number, nothing and then charge me extra. I went to the branch to get my documents and all they would give me is a sticky note with my account number. A STICKY NOTE?!?!?! Incredibly unprofessional way to welcome a new member. I will pay off this loan and never use them for anything again!!

Published at 4 years ago

I refinanced a vehicle about 6 weeks ago and my 2nd payment is now due. I still cannot make an online payment on their own website by transfering from my GTCU savings account to my GTCU loan. I reported this in mid-August and it still hasnt been fixed. This is absolute basic functionality for Internet banking which Ive used with other banks and CUs for more than 10 years. It should have been fixed immediately when initially reported.

Published at 4 years ago

Website is awful. Customer service is bad. Never sent me a statement or an invoice after I got my car loan and I went through h*ll trying to figure out how to pay them.

Published at 4 years ago

I have been with this bank for over 30 years. I have moved almost an hour away, but I wouldnt change for the service I receive is great. Thank you, Greater Texas Credit Union!

Published at 4 years ago

Had document notarized and liked the appointment meeting and the time it took to get documents reviewed and signed. I was even offered to get the whole document printed. Been a member for about 44 years and will never leave my GTCU!!

Published at 4 years ago

Very poor customer service. Will not provide me with information about my own account via telephone.

Published at 4 years ago

I called the Main Office in Austin because I was having problems accessing my account on line. Leora assisted me with such courtesy and patience. What excellent customer service.

Published at 4 years ago

I HATE using your bill pay! Weve had an account for 35 years and now I have to find a new credit union!

Published at 4 years ago

Service is deteriorating. New online banking software doesnt work. Confirmation messages are not being sent, so access to accounts is effectively denied. Software doesnt appear to have been tested in the real world before rollout. Call for assistance do no good. The response is Too bad/so sorry No one here can do anything to help you We really dont care -- its not our problem. good bye

Published at 5 years ago

The New Online Format! Well, several things different. Its a learning curve for me, and I am a computer person. :| The time limit needs to be extended or at least have an option to extend it. Other than those, its useable.

Published at 5 years ago

Well, so far this new Bill Pay is not been useful. I waited until the 6th to pay my bills due the 1st as you all requested, and tonight I cannot even sign in to the website anymore. The sign in is asking me for passwords and such that I havent used in years: I just signed in. Now I am going to be later on paying my bills and cannot get through to anyone for assistance.

Published at 5 years ago

Very frustrating ordeal, attempting to log in after being a member for well over 10 plus years and I cant log in??? Ive just logged in last month, if something has changed let me know ive given my account number, entered the im not a freakin robot code my GTN password and I still cant get in!!! I was prompt to give my security answer and I still cant get in!!! this is crazy!!!

Published at 5 years ago

I worked with Ingrid and she was incredible. I had so many questions and she was patient and answered every single one. She took the time to explain and made sure I understood before moving on. We were planning on switching banks, but now will have to reconsider.

Published at 5 years ago

Been a member over 30 years. and they have always strived to address any emergency or standard financial needs. Thank you!!!

Published at 5 years ago

Normally they are good, however they have lost 2 of my checks and when I try to contact them they either transfer me back to the main number or hang up accidentally. Ive called them numerous times with no resolution to my issue.

Published at 5 years ago

Published at 5 years ago

Always fast and friendly! 25+ years!

Published at 5 years ago

online experience good

Published at 5 years ago

Great staff help with all solutions. Been with them for several years and very happy. They help us with solutions to meet our needs. Very friendly.

Published at 5 years ago

Greater Texas Credit Union is the very best place to bank. The truly care about there customers . They are not consumed with what is best for them like big banks are. They care more about what is best for their customers. And in my book that says a lot.They always go the extra mile teaching their customers how to save and invest and always being there for them when they make mistakes. They treat you like one of the family. THANKS GREATER TEXAS CREDIT UNION

Published at 5 years ago

Fast, friendly, always available by phone and responsive to overseas emergencies. Ive banked here since 1983 and dont have a single complaint.

Published at 5 years ago

Family

Published at 5 years ago

Great service and very friendly staff!

Published at 5 years ago

I Have Been A Member Since 2005, And The Staff There Is Great. They Have Always Been Helpful To Me. May God Continue To Bless This Bank And Its Staff.

Published at 5 years ago

Published at 5 years ago

Newflash I dont need to show a pay check stub to cash my check or to put money in my checking. All banks are able to cash my payroll check without a stub.

Published at 5 years ago

They will build a branch anywhere but south Austin it must be policy because theyll put one in Kyle, bastrop or cedar park plus 2 in north austin trying to fund a shared branch is difficult as well

Published at 5 years ago

I had a problem with my Visa payment made last month. Everyone was very helpful. I did have to wait about 20 minutes on hold to talk to someone. Otherwise I would have given a five star review.

Published at 5 years ago

Horrible service. Get ready to be put on hold for 30 minutes when you call in. If you have a credit card with them they only report to the credit agencies once a month. I ran my card up then paid it off the next month but my credit score went down 100 points for 60 days because of their slow reporting.

Published at 5 years ago

Online banking never works and its very hard to get a hold of someone when a problem inevitably comes up. It seems like there is always something wrong with this places system and services. They flagged my address as invalid, so I couldnt use my debit card. When I called, they told me that my address was invalid because it couldnt receive mail. Tell me then... How did I receive my debit card? Oh, wait. I received it in the mail. Hmm.

Published at 5 years ago

The branch in Arlington has the worst CUSTOMER SERVICE

Published at 5 years ago

Ill be there tomorrow in person because they dont answer the phones and when they do the person is rude. Ready to close my account. This credit union is horrible.

Published at 6 years ago

The supervisor would not allow my husband to get his PRINTED check from work cleared because he deposited it on June 29 and it cant clear until Friday July 6 because his 30 days of being a new member is up on July 1 (2 DAYS FROM TODAY). If he would have deposited it today then he could possibly get it cleared immediately. This lady WOULD NOT allow his check to clear because he deposited it 2 DAYS before his 30th day being a new member with day 30 being on a SUNDAY. He was unaware of this 30 day policy but she said ITS WRITTEN ALL OVER YOUR SIGNED PAPERS. I explained to her how TODAY IS MONDAY AND YOURE TELLING ME THAT THERES NOTHING YOU CAN DO TO ALLOW THIS CHECK TO CLEAR WHEN TODAY WAS MONDAY, 1 DAY AFTER HIS 30 DAYS AS A NEW MEMBER AND SHE SAYS THAT He should have waited until today to deposit the check and it would have cleared immediately, but since he deposited on Friday June 29th then it wont clear until July 6th. I then asked her So we have to go an entire week with no money, no food, and no gas? and she replied with YES SO SORRY!!! This was the customer service supervisor with Greater Texas Credit Union of Austin support line, unfortunately I was so angry that I didnt get her name or it would DEFINITELY BE IN THIS REVIEW! Anyways my Husband went down to our local Aggieland Credit Union and he said they cleared the check immediately and removed all his fees, that he had already had attempting to pull from his account, without him even having to ask. So Aggieland Credit Union is GREAT!! But the support call center located in Austin is BEYOND TERRIBLE!!!

Published at 6 years ago

They have always been so helpful. I got I to a bad situation & I spoke to someone & they listened & stepped above & beyond to help me out of it.

Published at 6 years ago

What an awesome place! I had to open an account with a $5 deposit years ago to find out if I wanted to get a loan from these people. That $5 deposit grew to $11.27 over the years till I finally decided to close the account by their request. Then I find out they charged me a $5 inactive account fee from the proceeds. How generous! I hope I get a chance to use them again....never!

Published at 6 years ago

Published at 6 years ago

Customer service, online banking, and their app are all terrible. I ve put up with a lot over the years, but I m done. I recently lost nearly $100 in fees due to this bank s errors. Now I m trying to close my accounts, and I can t even get them to return the last $5 in each account. It s ridiculous.

Published at 6 years ago

Published at 6 years ago

If you like people actually answering when you call customer service, you do not want to bank here. If you like GOOD customer service, you do not want to bank here. I spent all morning calling them. They have a weird phone system, that re-routes to the operator after a certain time instead of placing you on a queue. This is frustrating because it means you re being sent to the back of the line each time instead of just waiting your turn. When you finally get a hold of someone, they more than likely will be the wrong person and will send you back to the queue. I asked to speak to the supervisor due to the agent interrupting me every 5 minutes and you guess it, I ended up talking to the receptionist desk again. I had to take off from work and go to the actual office. They re not customer friendly. Save yourself the headache and go to RBFCU. I ve never had to wait longer than 2 minutes with them and they ve been great at explaining everything and making sure I understood correctly.

Published at 6 years ago

Friendly, courteous, helpful and great location

Published at 6 years ago

While the service I receive when I go in person is stellar - the staff is very courteous and efficient, this review deals more so with the customer service over the phone. They close to early at 4 oclock except for Fridays when they close at 6 oclock so most of the time, I have to call them for questions and concerns. However, their service over the phone now is lacking. I have held an account here for over ten years and this past year, I have noticed a sharp deterioration in the quality of their service when trying to call them over the phone. This holds true across many departments. Anytime I call, I can expect upwards of a 10 minute wait and many times it is without an answer. Most of the time it gets rerouted back to the receptionist until I reach his or her voicemail. Its very frustrating as a customer to feel so helpless when I need some sort of assistance. I can only speculate as to why this decline has happened, perhaps they are short staffed, but I hope it gets alleviated soon because I am ready to go elsewhere.

Published at 6 years ago

Published at 6 years ago

Flawless service.

Published at 7 years ago

Ive been banking here for years, always great friendly service. Quick to process loans and always ready to help.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

After 40 years of service provided to me and my family by GTFCU personnel I strongly recommend this credit union!

Published at 7 years ago

Terrible customer service by phone and in person

Published at 8 years ago

Worst place ever to have a loan. First they lost my mazda 6 title. Later i was selling mi other car and i went with the buyer to the bank to pay off the loan and guess what, they lost it again and it was another car. They give a certified copy when i give then the original title. Long history short i lost the sale, like 1 month later i paid my entire loan and called to get my title sent to my place after 13 days call back and they still had it in there. I just went there took my title and rifinance my other car loan with RBFCU with s better deal save money and no BS. Stay away from this bank. Worst customer service ever in my life.

Published at 8 years ago

FRAUD! So this bank is NOTHING but problems. Run away as fast as you can. Despite financing numerous cars, if you dont pay attention to the statements they will FRAUDULENTLY add charges. I understand one time could be a mistake, but it seems like every car I finance, problem arrises with them fraudulently adding insurance. They will argue, harass and especially someone by the name of Jonathan Wilder who is in charge of this. By his level of harassment, I would not be shocked if whatever insurance they are adding fraudulently he is probably getting kick-backs for. I have never met a bank who has people who work there that argue with customers and harass them. Never been late on payments...this guy is absurd. I am shocked they allow someone to work there of such low class. So if you want a bank who will fraudulently add charges, harass you, argue with you from the cesspool of society...this is the bank for you as long as Jonathan Wilder works there. If you want to have to go as far as having to write public complaints, make complaints against the Attorney Generals office and with the Credit Union Board and have to go to Court...this is the bank for you!

Published at 8 years ago

Very professional

Published at 8 years ago

Published at 8 years ago

As a bank they are very friendly in person. I use the account in Callaghan, Rd, SA, so thumbs up for them. Recently enquire about a mortgage and was left puzzled as to the quality of customer service. I have a feeling it was because Im an international client and they couldnt be bothered dealing with me. Some of their methods of looking into your employment history are antiquated to say the least. The figures (length of mortgage) they came back with were not the ones I asked for. Not going to waste my time anymore.

Published at 8 years ago

Very friendly and professional staff.

Published at 8 years ago

Nice folks

Published at 11 years ago