Austin Telco Federal Credit Union

I have struggled with making this review because I'm getting bad incidences with this particular Credit Union the credit union has now decided in all their wisdom that I no longer need to use online banking because it keeps getting broken into from overseas which they're falling and calling it my fault I'm not certain when cybersecurity for a national Bank or any kind of credit union became the client's responsibility I broke my neck and I cannot leave my home and I have thinking that needs to be done and I have no advocate or no one who can do it for me and they said too bad so sad and you are done

Published at 4 weeks ago

I have been a loyal customer of Austin Telco for a staggering 16 years, but my recent experiences have left me thoroughly disappointed and frustrated. The decline in customer service has been nothing short of disheartening, prompting me to share my concerns and consider taking my business elsewhere.

The most recent incident that pushed me over the edge was an unwarranted collections call over a mere $29. Yes, you read that correctly – $29! I have never missed a payment in all my years of banking with them, and suddenly I find myself harassed over what is essentially a drop in the bucket for a long-time customer.

Online banking, which used to be a convenient and reliable feature, has become increasingly problematic. Glitches and technical issues have become a common occurrence, making it difficult to access crucial account information or carry out simple transactions.

Complaints seem to fall on deaf ears, and the bank's indifference to customer concerns is disconcerting. It's disheartening to witness a bank that I've trusted for so long show such a disregard for customer satisfaction.

Published at 8 months ago

Fifth time this has happened. We are DONE! We keep a high amount of money in our account at all times with regular $15k paychecks every other week.

Yet, here we are, traveling in Vegas, with ALL daily limit and travel restrictions lifted, and our card getting declined everywhere.

This happens almost every time we travel.

And no call or text from the fraud line to verify our charges in the event they are declining thinking our card was stolen.

People, if you want to be able to access your money while out of state, DO NOT use this bank.

Thank GOD for Capital One or our vacation would be ruined.

If they are going to limit your spending to this degree (despite you asking them to lift restrictions) you’d think they’d at minimum have a number that could be called 24/7 to discuss.

Nothing more embarrassing than having a seven figure account get declined everywhere you go, and not even allow you to access an atm.

Shame on you Austin Telco.

Published at 2 years ago

I was approved for a car loan I did not get the car and they are still trying to charge me for the car.. Austin telco locked me out of my online account. Bad place to get a loan. I talked to Austin telco and told them I did not get the car and they are still trying to charge me for it. No notice or nothing. I find out tomorrow if they stole my money in my account.

Published at a year ago

I have been with Austin Telco for over 20 years. I’ve financed several cars through them and every time I’ve had exceptional service. I don’t have a credit card through them and don’t use the debit card much, but my family members have traveled overseas and as long as you give them a heads up things are ok. I consider this oversight a plus, not a negative.

Published at 4 years ago

I like this credit union. I've been using them for nearly 2 decades, finance all my cars there. This is a pretty good credit union with great loan rates. I've typically found the staff to be friendly although a little inexperienced at times (they expanded quickly, lots of new hires). Phone support is something you'll need to be ready for some serious time spent on hold though.

The downside is their ability to handle customers that travel outside the Austin area. I travel a lot and if there is a problem with my account (a fraud alert, Target-like security issue, etc) then it cannot be handled. You always seem to have to go into a branch office personally to handle everything. If I'm in town, it's only a inconvenience. If I'm not, it's full stop, no help at all, no alternative. You're stranded. I've been stuck in another country with no access to my account until I get back to Austin a week or more later. It can be a real hassle.

If you're local and rarely get more than 30 miles from Austin, this is a great place to do your banking. I really need to switch to another bank that can handle my travel requirements but having loans and online payment services and auto deposit make it kind of painful to switch too so I'm right on the edge of what's less convenient.

Published at 10 years ago

Lousy customer service, not a lot of features I'd expect (like credit line hooked to your overdraft protection), even during business hours the phone is frequently turned off, and the customer service reps that I've dealt with so far have never been eager to help. They ranged from cool tolerance to downright irritation at being bothered. If it weren't for the penalty you pay if you close your account within 3 months of opening, I'd already be gone, but I've definitely been shopping for a new bank as soon as I hit that mark. Their hours suck and are often closed before I even get off work, and my old bank out of state was able to help me faster and with better service than Austin Telco. I have not had one positive experience with them. They are never willing to work to help the customer beyond the bare minimum. I'd highly recommend you take your money elsewhere.

Published at 9 years ago

The worst customer service of any bank I have ever come into contact with. Now that I no longer deposit 100's of thousands of dollars here a year, they not longer want you as a customer. I live on SS disability and am treated like a second class citizen. I have been a member here for OVER 40 years! Robert Hernandez should be fired. I TRIED to call him since I have a long time ongoing problem and he had the audacity to have his secretary call me to tell me that I CAN'T BE CALLING HIM. HE IS TOO IMPORTANT AND HAS NO TIME FOR MEMBERS! I swear this is what she told me. She even "suggested" that I move my account to another bank! I went to the drive-thru teller at Shoal Creek just now. My previous negative review is from last year and it still holds. After being a member of Telco Federal Credit Union since the day they opened their doors I closed my accounts with them over 2 fraud charges THEY called me about. One charge was for $5 something and the other $3.95. I am still in disbelief over what they have done. I can not go into specifics without revealing too much info about my accounts. WOW!! Is all I can say. The teller that helped me over the years was in tears over what they had done to cause me to close my accounts.

Published at 5 years ago

I have struggled with making this review because Im getting bad incidences with this particular Credit Union the credit union has now decided in all their wisdom that I no longer need to use online banking because it keeps getting broken into from overseas which theyre falling and calling it my fault Im not certain when cybersecurity for a national Bank or any kind of credit union became the clients responsibility I broke my neck and I cannot leave my home and I have thinking that needs to be done and I have no advocate or no one who can do it for me and they said too bad so sad and you are done

Published at 4 weeks ago

I have been a loyal customer of Austin Telco for a staggering 16 years, but my recent experiences have left me thoroughly disappointed and frustrated. The decline in customer service has been nothing short of disheartening, prompting me to share my concerns and consider taking my business elsewhere. The most recent incident that pushed me over the edge was an unwarranted collections call over a mere $29. Yes, you read that correctly $29! I have never missed a payment in all my years of banking with them, and suddenly I find myself harassed over what is essentially a drop in the bucket for a long-time customer. Online banking, which used to be a convenient and reliable feature, has become increasingly problematic. Glitches and technical issues have become a common occurrence, making it difficult to access crucial account information or carry out simple transactions. Complaints seem to fall on deaf ears, and the banks indifference to customer concerns is disconcerting. Its disheartening to witness a bank that Ive trusted for so long show such a disregard for customer satisfaction.

Published at 8 months ago

Been banking here 20 years and man have they gone downhill. They use to be so helpful. Unfortunately they do not work for their customers anymore. Couldnt advise banking here to anyone.

Published at a year ago

Ashley in the drive-thru was polite and extremely efficient. Thank you all! Excellent team.

Published at a year ago

I was approved for a car loan I did not get the car and they are still trying to charge me for the car.. Austin telco locked me out of my online account. Bad place to get a loan. I talked to Austin telco and told them I did not get the car and they are still trying to charge me for it. No notice or nothing. I find out tomorrow if they stole my money in my account.

Published at a year ago

They have the worst customer service after hours communication from people who don t speak English well an it just makes it hard to speak about things that they can t understand I just an having a bad night an now bad morning I m so over it..now I have to be forced to go to the branch near by

Published at a year ago

Fast friendly service

Published at 2 years ago

Fifth time this has happened. We are DONE! We keep a high amount of money in our account at all times with regular $15k paychecks every other week. Yet, here we are, traveling in Vegas, with ALL daily limit and travel restrictions lifted, and our card getting declined everywhere. This happens almost every time we travel. And no call or text from the fraud line to verify our charges in the event they are declining thinking our card was stolen. People, if you want to be able to access your money while out of state, DO NOT use this bank. Thank GOD for Capital One or our vacation would be ruined. If they are going to limit your spending to this degree (despite you asking them to lift restrictions) you d think they d at minimum have a number that could be called 24/7 to discuss. Nothing more embarrassing than having a seven figure account get declined everywhere you go, and not even allow you to access an atm. Shame on you Austin Telco.

Published at 2 years ago

Austin Telco is the worst, I made 2 deposits today, one with mobile deposit which went in okay but then disappeared, another thru the drive thru , were they told me there system was down, so they gave me a hand written receipt and said deposit would be made when system was back up,its now 6:10pm and ther closed,and still missing the 2 deposits, stay away from this credit union, I give them 0 stars!!!!!

Published at 2 years ago

I have been a member since 1988 and I also have a business account as well. They go above and beyond for all my banking needs.

Published at 2 years ago

I I like them they have help me I goes to the one off Techridge very polite

Published at 2 years ago

I have been a member of Austin Telco FCU since 1993. ALL my family auto loans are always from ATFCU. They are professional, loan paperwork is also easy even i went to Dallas and purchased my auto in 2019. I would like to say a BiG THANK YOU to ms. Liz Shearon (branch mgr) of solving issue quick and really professional. Because of the great services i received and i have referring friends, family members (even from of the Austin area), co-workers that new to austin to do business with ATFCU. Thank you ATFCU and ms. Liz for serving your members well.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Spoke to the manager here after their employee input my deposit wrong. She didnt even care, will not be using this location. First and last time.

Published at 3 years ago

Published at 3 years ago

Ashley in the loan department came through when we needed her most! We were preapproved for a loan but you cannot sign documents in the branch. We were scheduled to pick up the car today and Ashley put together the docs, sent them to me via Docusign and was in constant communication the whole time. She went well above and beyond to communicate with the dealership and take care of us. This is why I have all of my loans through ATFCU! Keep up the great work.

Published at 4 years ago

Terrible customer service.

Published at 4 years ago

Lots of drive thru lanes with the ATM located at the outer most lane.

Published at 4 years ago

Excellent credit union, great customer service. I love the one in Leander.

Published at 4 years ago

Applied for a new car loan on a Tesla. Once credit was pulled, I was notified that Austin Telco doesnt finance new car loans with Tesla. But the website allowed me to select from prefilled drop down box, a new 2020 Tesla for the vehicle... The website and lending employee should prevent credit being pulled, if it is for a service they dont offer.

Published at 4 years ago

I have been a member of Austin Telco for close to 10 years, and just recently decided to look into getting my vehicle refinanced for a lower interest rate. I wish the first person i spoke to could have told me more about the stipulations they had on their vehicle loans. Now i have a hit on my credit and didnt get anywhere with the loan. Since i owe 4k more than what the vehicle is worth. Aside from the fact i have never missed a payment on any vehicle i have owned. The only thing they could say was sorry, and i agree in regards to the institution. I will be moving my money and business else where.

Published at 4 years ago

Published at 4 years ago

We are very happy with Austin Telco. Without any prior history with them,they approved two loans that my previos Credit Union RBFCU, was reluctant to approve, despite being with them for more than 10 years, with personal & business accounts with movements every day. So long RBFCU. My business goes now to Austin Telco

Published at 4 years ago

Published at 4 years ago

My wife has a loan through Austin telco. Yeah, it s a great interest rate, but nowhere near the hassle of dealing with this completely outdated and incompetent bank. The system they have set in place seems to be completely reliant on you living directly across the street from a branch. Although it seems they have been forward thinking enough to make the shift toward using fax machines.

Published at 4 years ago

Published at 4 years ago

This bank has horrible customer service. The employees have little to no explanation to their bank polices.

Published at 4 years ago

I cant remember what the ladys name was that helped me. But she was super polite and helpful. It didnt take long to handle my business there. Excellent service.

Published at 4 years ago

Published at 4 years ago

I have been with Austin Telco for over 20 years. I ve financed several cars through them and every time I ve had exceptional service. I don t have a credit card through them and don t use the debit card much, but my family members have traveled overseas and as long as you give them a heads up things are ok. I consider this oversight a plus, not a negative.

Published at 4 years ago

Both my wife and Is experience with financing vehicles through this credit union has been a debacle every time. Im not sure if the issues are incompetence, a lack of training, or poor internal communication, but rest assured you will jump through hoops and still get hit with strange fees and procedures that make no sense. Most recently this was paying extra registration fees for Austin Telcos own botched paperwork a month after my purchase. As a professional lender I dont understand how you can screw up vehicle registration. As much as I would like to fight them on why I shouldnt have to pay for their incompetence I think my best route is to simply not use them again after repaying the current loans (or possibly transfer my loan to someone else) and let everyone know about my experience. The 2 star review (instead of 1) is because there is the occasional competent and friendly employee there wanting to help and the rates are good - but there are too many other problems and too much competition (with more convenience and competence) to take this credit union seriously as an option for my financial needs in the future.

Published at 5 years ago

Unpleasant experience. ... I would not recommend.

Published at 5 years ago

They think they are the only credit union in town. Theres plenty of other options.

Published at 5 years ago

Twice Ive tried to book flights and they say you can remove limits, but then they dont, no customer service, takes 2 days to get money promised 2 days ago, constant hassle, no customer service (4 years ago they were 24-7) still no flight, completely screwed by these morons, theyre protecting me from using my own money FASCIST THIEVES - 0 out of 100

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

The worst customer service of any bank I have ever come into contact with. Now that I no longer deposit 100s of thousands of dollars here a year, they not longer want you as a customer. I live on SS disability and am treated like a second class citizen. I have been a member here for OVER 40 years! Robert Hernandez should be fired. I TRIED to call him since I have a long time ongoing problem and he had the audacity to have his secretary call me to tell me that I CANT BE CALLING HIM. HE IS TOO IMPORTANT AND HAS NO TIME FOR MEMBERS! I swear this is what she told me. She even suggested that I move my account to another bank! I went to the drive-thru teller at Shoal Creek just now. My previous negative review is from last year and it still holds. After being a member of Telco Federal Credit Union since the day they opened their doors I closed my accounts with them over 2 fraud charges THEY called me about. One charge was for $5 something and the other $3.95. I am still in disbelief over what they have done. I can not go into specifics without revealing too much info about my accounts. WOW!! Is all I can say. The teller that helped me over the years was in tears over what they had done to cause me to close my accounts.

Published at 5 years ago

I was charged with fees AFTER I closed my acct with a representative in person. I should have known they didnt close it when I never received paperwork from them. They will charge weird fees like Overdraft even though they DO NOT ACTUALLY OVERDRAFT the acct DO NOT BANK HERE.

Published at 5 years ago

Dont use this bank...just dont, fees are ridiculous, cant get ahold of anyone unless the bank is open. You have a deposit over 1000 be ready to wait a week for it... oh your pay check also is held for a few days too. Just dont use this bank the are more worried about making money off your money then they are your customer service.

Published at 5 years ago

Michael and Rachel in Loan Department helped me and they were proficient and patient. I was thinking about sending them gift cards but ones words indicating satisfaction and praise shall suffice. My only suggestions are to pick up the pace. Dont waste time on paperwork concerning undesired insurance services. Again, ones words should suffice in this respect. No need to force member to sign a paper with a checked boxed saying just as much.

Published at 5 years ago

Austin Telco has unfair and excessive overdraft fees. DO NOT BANK HERE!!

Published at 5 years ago

horrible customer service in loan department!

Published at 5 years ago

I LOVE IT BECAUSE THEY PROTECT MY ACCOUNTS WITH THEM LIFE

Published at 6 years ago

Love them.

Published at 6 years ago

I drove clear across town, with bad Google map directions, to learn they wont cash a check, written on their bank, in the drive through. Unless you are a member! And the teller was pretty much a jerk!! Ive never been told that by any bank Ive gone to. Very disappointing!

Published at 6 years ago

The only reason this is a one star review is that you cant select zero or negative stars. The WORST banking experience EVER! We were dealing with a beneficiary on death situation. Those I spoke with withheld information; lied about what they said and what they didnt and generally obstructed every attempt to conclude the business. This process took over 2 MONTHS! Every time we went back with the next set of requirements, there was something else that we didnt know we needed to do. Their VP of Member Services seemed to go out of her way to be unhelpful. I had to get the attorney involved twice! I cant understand how this business gets away with service that is THIS BAD! The fact that it happens at the leadership levels suggests that the way customers are treated (or mistreated) is an upper level management decision.

Published at 6 years ago

Bad customer service

Published at 6 years ago

I love Austin Telco, but not my bank I have been a member for nearly 20 years. I mostly appreciate the small things like 1. Not having to talk to a banker to make any changes to my account 2. Free coin counting 3. Lots of branches 4. Good telephone customer support 5. Most accounts have no fees 6. When I was a kid, they let me withdraw limited funds without an ID and did not charge me late fees when I forgot to pay my credit card a few times

Published at 6 years ago

I love my Austin Telco FCU. I have been banking with them since I was a teenager. Over 20 years. I am so happy and grateful that I am a member here. Every employee treats me so well. I always feel welcomed. They trust me and I trust them. I would recommend Austin Telco to anybody and everybody.

Published at 6 years ago

Friendly, helpful staff.

Published at 6 years ago

Georgetown Shannon Kylberg was one of Two employees that assisted me in opening a new business account. She even called me later to make sure I was able to connect to my account online. I was going to open at another local bank but left the lobby after 30 minutes of waiting. Im glad I opted to use ATFCU !!!

Published at 6 years ago

Long holds on deposits! Long lines in the lobby. Unresponsive to emails, long holds to get anyone on the phone.

Published at 6 years ago

Debit card quit working and I had been moving due to work. They refused to help me in till I updated my address online. Then their card services department is only open during normal business hours so after hours you are screwed if have issues with your card.

Published at 6 years ago

The worst customer service I have ever experienced! I honestly have never had a good or even a decent experience at ANY Austin telco, it has always been really bad. The bank tellers are all rude and not helpful AT ALL!! Im putting ALL Austin Telco credit unions in the same boat because I have visited several locations and get the same response from all of them. The WORST credit union Ive ever been with!!!!

Published at 7 years ago

Superior Service for -- Over 20 Years, from Super ATF Credit Union -- many Branches for Customers Convenience (both for Business and Personal accounts) -- ALWAYS Accommodating -- 10 RATING, I give from this Fully-100%-Satisfied Customer -- ;))

Published at 7 years ago

I e on research is great. Only draw back us when tellers sit there with Windows closed. Seems like the could do paperwork else where

Published at 7 years ago

Opened an account within days was faced with difficulty in accomplishing basic banking tasks. After numerous phone calls to various individuals within ATFCU, their customer service and accounting departments, I was continually confronted with poor customer service and an attitude of not caring. Avoid at all costs.

Published at 7 years ago

VERY VERY BAD EXPERIENCE, BAD customer service they always do my transaction wrong, and wen a want to do a cash advance from another credit union they sensed me to different back while a have my account whit Telco. They put my money on hold for 2 days because the teller made a mistake with my transfer. I just cancelled my bank account and move to another credit union back. TELCO SUCKS IM NOT RECOMMEND THIS BACK...

Published at 7 years ago

Need a branch in Elgin.

Published at 7 years ago

Published at 8 years ago

Austin telco in Taylor tx is the best bank love those ladies there..with Derek Mcdonald.

Published at 8 years ago

STAY AWAY FROM BUDA LOCATION BUDA LOCATION IS HORRIBLE AND THEY MAKE YOU FEEL AS IF THEY DO WANT TO ASSIST YOU IN ANYWAY. YOU WILL FEEL LIKE ITS A DIFFERENT COMPANY!! STAY AWAY FROM THE BUDA LOCATION. ITS WORTH THE DRIVE TO SAN MARCOS

Published at 8 years ago

Very bad customer service and knowledge of the products they offer. My husband called them about a loan for a new boat purchase from another state. They informed us it would not be an issue that we were purchasing it in another state and that they allowed 0% down if you qualified. Once they ran our credit and started the application we were then told we qualified for the best interest rate but they do not allow 0% down on any boat loan. On top of that they informed me they would only finance the purchase if the dealer played by their rules. Really wish they would have given us the correct information up front...

Published at 9 years ago

I have been with Austin Telco for 17 years have had 5 auto loans through them currently two now. We were looking to get a personal loan of $8K to consolidate our credit cards. My wife went up there spoke to dawn in loan office and they ended up saying that we need to make $8000 a month to get a $8000 loan. Keep in mind our credit is 722. I was upset tried calling up there to explain what is the qualifications for a personal loan. Lady I spoke to said she just process the loan and has no idea I asked to speak to dawn she said hold on. Than she said that dawn said yes $8000 income needed a month for a $8000 personal loan. I asked to speak directly to her and she never answered her phone . Now they are closed after me trying to figure this out for half the day. I will be refinancing my auto loans with RBFCU and canceling my accounts after 17 years with them. I can get two 30k auto loans making $5k a month but cant get a $8k personal loan . Thats some B.S.!

Published at 9 years ago

Horrible credit union. I banked with Chase and had a much better experience. This has seriously been the most wildly unprofessional financial institution Ive ever had to deal with. Things with them got so bad I had to get the federal governing body of credit unions involved to rectify their many mistakes. I would recommend going literally anywhere else.

Published at 9 years ago

Lousy customer service, not a lot of features Id expect (like credit line hooked to your overdraft protection), even during business hours the phone is frequently turned off, and the customer service reps that Ive dealt with so far have never been eager to help. They ranged from cool tolerance to downright irritation at being bothered. If it werent for the penalty you pay if you close your account within 3 months of opening, Id already be gone, but Ive definitely been shopping for a new bank as soon as I hit that mark. Their hours suck and are often closed before I even get off work, and my old bank out of state was able to help me faster and with better service than Austin Telco. I have not had one positive experience with them. They are never willing to work to help the customer beyond the bare minimum. Id highly recommend you take your money elsewhere.

Published at 9 years ago

When our local bank started charging for checking accounts several years ago, a friend recommended Austin Telco. Im so glad we switched. Weve never had any problems with them, and when I had to transfer my moms account from a Houston bank last year and follow Social Security protocol, they were very helpful. I cant imagine ever switching.

Published at 9 years ago

So far so good! Getting an account set up was super fast and the ladies at the Jollyville branch are really nice. I think Im going to love banking here. =)

Published at 10 years ago

I have been a member of Austin Telco FCU for almost 30 years. It is the best credit union in Austin, Texas and possibly the entire State. I joined right before our current President, James Poplin, was hired. Poplin and his staff have taken Austin Telco from a small credit union for primarily telecommunications workers to the largest and most fiscally sound credit union in the City of Austin and surrounding areas. As a retired City of Austin employee and former AT&T employee I recommend Telco as we call it to anyone that values the safety of their money and excellent customer service.

Published at 10 years ago

I like this credit union. Ive been using them for nearly 2 decades, finance all my cars there. This is a pretty good credit union with great loan rates. Ive typically found the staff to be friendly although a little inexperienced at times (they expanded quickly, lots of new hires). Phone support is something youll need to be ready for some serious time spent on hold though. The downside is their ability to handle customers that travel outside the Austin area. I travel a lot and if there is a problem with my account (a fraud alert, Target-like security issue, etc) then it cannot be handled. You always seem to have to go into a branch office personally to handle everything. If Im in town, its only a inconvenience. If Im not, its full stop, no help at all, no alternative. Youre stranded. Ive been stuck in another country with no access to my account until I get back to Austin a week or more later. It can be a real hassle. If youre local and rarely get more than 30 miles from Austin, this is a great place to do your banking. I really need to switch to another bank that can handle my travel requirements but having loans and online payment services and auto deposit make it kind of painful to switch too so Im right on the edge of whats less convenient.

Published at 10 years ago

I have been using Austin Telco for the past 6 years and love this local bank. While not being a fan of the big American conglomerate banks, this provides a great way to keep your money local and have it held with a trusted federal credit union. The employees are always super friendly also and get you through the drive thru quick.

Published at 10 years ago

My experience is based on the Stone Hill Town Center branch in Pflugerville. Branch hours are consumer unfriendly (who closes the lobby at 4?). Employees are unpleasant at best. Policy is to hold all paper check presented for NINE days before releasing funds (ie:they assume all their members are trying to defraud them with every check). It is difficult to open an account (30 minutes of siting with an associate on a slow, out dated computer, continually making the evil eye at my poor, bored kids. How dare a mom have errands to run if her children arent yet in school!), and even harder to add a joint account owner. And to top it off, they charge you a $10 fee for closing your account early. I though the entire point of a credit union was to avoid the poor customer service and ridiculous fees. Dont be fooled: Austin-Telco is a big bank dressed up like a credit union. Do yourself a GIANT favor and drive across the plaza to RBFCU. Far more customer friendly in every way. :

Published at 10 years ago

Not a fan of this bank. They hook you with low interest rates. When I applied for an Auto Loan they wouldnt give me the advertised rate despite a great credit score. The loan officer then added about $300 to my loan amount that was more than my purchase price. She admitted she made a mistake but she was rude. Now I looked at refinancing a 60 month loan to a 72 month and they wanted to give me a loan at 3.29 vs, 1.99 not because of my credit score but because Im not a new member to the bank. THEY DO NOT VALUE THEIR CURRENT CUSTOMERS, ONLY NEW ONES. Bank wisely and stay clear of this place. Definitely recommend Randolph Brooks instead.

Published at 10 years ago

Published at 10 years ago

Austin Telco Federal Credit Union is the best non bank ecer! Got my car refinanced for a rediculously low rate!

Published at 11 years ago

would not bank with anyone else. always great and fast service.

Published at 11 years ago

The folks at Austin Telco helped me refinance my car. It took a few phone calls before I was able to get in to see someone but once I did, things went smoothly. The receptionist in the loan department was friendly and always greeted me with a smile and while I didnt necessarily love my loan agent, he was able to get me a great interest rate. I would definitely use these guys again to finance/refinance a big purchase.

Published at 13 years ago