Morristown Ford

What a wonderful place to go! My wife and I came in to get a truck. With Patti’s help we left with a truck she made the process so easy. She was wonderful we definitely coming back to get another car in the future. Thank you so much for such a great experience we are loving the new truck!

Published at 3 months ago

Took my car for service today. The work was accomplished in a very expedient and delightful manner to include the changing of my wiper blades. My only real complaints are secondary to the service. On thing that really gripes me is when a technician feels as though it is their car and adjust the drivers seat to their specifications and doesn’t have the courtesy to return it somewhere close to where they found it. Secondly, if you take your car in for an oil change, how hard is it to push a button and reset the oil change back to 100%. Attention to details is where a dealer gets the most appreciation and return customers.

Published at a week ago

I had great service. Chris worked hard for me a deal on my Jeep and getting me the payments I felt comfortable with. Everything he told me he would do he did. He went above and beyond on service. Ask for Chris when you go. He is a great Salesman.

Published at 2 months ago

I just wanted to share my excellent experience recently with Seth at Morristown Ford. I was looking for a vehicle and quick. My 97 Tahoe transmission went out while driving and would have cost most to repair than what I had in it. I got in touch with Seth thru a mutual friend and he got to seeing if he could help right away! He had me approved and ready to put me in a vehicle in a couple hours! He was very nice and helpful. The customer service was wonderful! He mad my experience so easy and stress free. I’m very thankful. I’m forever grateful to all the wonderful people at Morristown Ford. Carman Hicks.

Published at 2 months ago

Friendly and helpful staff. Took care of my car that day and had it done by the time I got off work. They were able to schedule me in quickly too. Thank you all, great experience.

Published at a week ago

Came in for just an oil change. When I went to pick up the car, I’m told the amount was 87$. Last time which was back in Jan we got an oil change, it was 55$ or so. Come to find out, they now make you pay for an oil change and tire rotation. Regardless if you want the tire rotation or not.

I was frustrated about it but let it slide. Then I go today to clean the wife’s car and noticed her driver side trim piece is BROKEN. It was not like this when it was dropped off at ford. I didn’t notice it when I picked it up as I was on my lunch and needed to get back to work.

I’ve been pretty understanding with Morristown Ford but the last few experiences have not been what we should expect. They did a water pump back in Jan on our new bronco sport that had hardly 15k miles on it. After that, we started experiencing a rattle when we would be in drive, holding the brakes. Never did it before they took the car in. Had them check it out and of course they “ never found anything “.

Now we have broken parts on a 2.5 year old car with hardly 20k miles on it. It’s bad enough that you have to miss work just to get work done on the car because they are only open from 8am to 5pm which is when most people are also working.

Let’s not even get started on the lies we were told at financing about how the dealership themselves had a lifetime warranty only to discover later on that they in fact added an aftermarket service contract to your car deal that you didn’t realized you signed for. We will never do business with Morristown ford ever again.

Published at 3 months ago

Very sorry to say I'm so disappointed and wished i could give a good review. Told them I can't be out long cause of my 94yr old Mom at home, each time, spent way too much time there, and when settled for a vehicle 1st day, said come back tomorrow to finish paperwork called next day told him I can't stay long you know, and he said "yes, i know, paperwork "will" be ready, that was 9am.....3pm...got there, stayed till 4:30, still no paperwork done. Took vehicle to "detail" inside and out, that only took about 10 minutes? All they did was remove stickers from windows...I have OCD "I KNOW." and have pictures...also
what was on the window sticker was not "ALL" true, just so you know, check better before signing papers next time you buy. I just figured it would have went faster, I even told him I'll drive my truck over and let my hubby drive the vehicle back over and he said, oh you don't have to do that it won't take long. Then after being way too long He kept saying "it Is a car dealer you know." Really good excuse....NOT!!!! He has a lot to learn, I really hope he gets better at car selling. He is young so I think he will get better with time. I know inside wasn't touched, cause I noticed the cedar tree from my house there after they took stickers off and the cracks with dirt there too I saw the day before.

Published at 4 months ago

Bought my Bronco Sport here and have always been satisfied with how I am treated here. I bring my Bronco in to get the oil changed and tires rotated and am always out in a short time. Very pleased with their service department. Highly recommend.

Published at 3 months ago

Clean nice people and highly recommend Jaxon Maxey to be your salesman

Published at 6 hours ago

2 other Ford garages couldnt even get me in for over a month , Morristown got me in in 2 days and fixed my problem. Thanks

Published at a day ago

Pleasant experience with service and cashier

Published at a day ago

Only gave it one star because I couldn t leave zero. Took my vehicle in to have some rodent damage fixed. The staff dodged my calls to the point where I had to drive up to the dealership multiple times just to get an update. After 5 months I picked it up only to have more damage than when I brought it in. Interior is missing loads of trim pieces, big greasy hand prints on the ceiling panels. Also damage was done to the interior by the techs . Holes cut in trim, Wires hanging out of the back of the vehicle, seats belts still damaged. Very dishonest and disappointing service.

Published at 2 days ago

In addition to performing the scheduled regular maintenance, the service department was able to work me in to assess a check engine problem that had popped up only a day before my appointment for service. I really appreciate their going the extra mile to take care of me. As always, the staff was friendly, professional, and informative. It is obvious that staff members truly care about Morristown Fords customers and strive to offer outstanding service!

Published at 3 days ago

Published at 4 days ago

Mr Purkey, service manager has always been so helpful! He is a man of his word. Alex at service desk is knowledgeable and very accommodating. My mother is 80 and has a difficult time taking care of her car and these two gentlemen have more been more than helpful and it is much appreciated!

Published at 5 days ago

Published at 6 days ago

We just purchased our second vehicle from Morristown Ford. Both transactions were handled by knowledgeable and professional salespeople. No high pressure jerks who insult your intelligence like you find at the big dealerships in Knoxville! When we look for another vehicle, we ll go back to Morristown Ford.

Published at 6 days ago

Very friendly, efficient and good work

Published at a week ago

Fast service! Very nice staff.

Published at a week ago

Dont buy your car here they upcharge you on blue book value and sell you a car for 15000 over. SMH

Published at a week ago

Excellent service. Quickly diagnosed problem and repaired it. Very pleased with the service provided

Published at a week ago

Published at a week ago

Friendly and helpful staff. Took care of my car that day and had it done by the time I got off work. They were able to schedule me in quickly too. Thank you all, great experience.

Published at a week ago

Called for an appointment and was able to receive it within the same day. All staff was pleasant to deal with.

Published at a week ago

Took my car for service today. The work was accomplished in a very expedient and delightful manner to include the changing of my wiper blades. My only real complaints are secondary to the service. On thing that really gripes me is when a technician feels as though it is their car and adjust the drivers seat to their specifications and doesn t have the courtesy to return it somewhere close to where they found it. Secondly, if you take your car in for an oil change, how hard is it to push a button and reset the oil change back to 100%. Attention to details is where a dealer gets the most appreciation and return customers.

Published at a week ago

Had my engine light on and brought my F150 in. They did all maintenance and inspections, corrected what the light was on for and had my truck back the next day. Friendly and professional staff!

Published at 2 weeks ago

Great service today

Published at 2 weeks ago

Excellent sales staff, knowledgeable and courteous service and parts division. The office staff is very nice- you are treated like family

Published at 2 weeks ago

Great place and very helpful. Service At its best...

Published at 2 weeks ago

They kept my car for 6 days just to find out it was a flat tire and i was told that It could not be fixed. I was able to fix this tire with a patch kit and is now driving fine. I will never go back to this dealership again.

Published at 3 weeks ago

Just had my oil changed and received excellent service.

Published at 3 weeks ago

Morristown Ford serviced my 2020 Ford F150. The work was performed in a professional manner. They performed quality work in a timely manner. The staff is super friendly and I feel valued as a customer.

Published at 3 weeks ago

Well, since I came in at 9:00AM for an appointment on Tuesday and I wasn t supposed to be there until Wednesday, it was great!!!! They didn t even tell me I was a day early, just took my keys and returned them in a timely manner. Thanks, I will show up on the right day next time.

Published at 3 weeks ago

Hey, these guys are great. Changed my oil and went over my truck. In and out. Nice to see cars on the showroom floor again

Published at 3 weeks ago

Alex told me my car was on the rack being tested and I went outside and my car was parked exactly where I had parked it. I felt lied to at that point. I didn t get a phone call when they finished assessing the problem. I would never go back here again.

Published at 3 weeks ago

I went in to have the brakes put on my truck. They let me know that the rotors needed turned. Which i was very pleased .

Published at 3 weeks ago

The reason I deal with Morristown Ford is that they ALWAYS treat me as if I am important ! I have never had an issue with any service they have done and they always explain the repairs and how long it will take.

Published at 3 weeks ago

Great service and friendly staff

Published at 3 weeks ago

Move to East Tennessee a year and a 1/2 ago was living in Cosby tried severe Ford did not work for me, tried Morristown, Ford. Wow what a 360° change customer service was incredible. They were very detail orientated. Let me know everything that was done. And everything that wasnt done due to recall. Situations love Morristown, Ford.

Published at 3 weeks ago

Good communication and quick service turnaround.

Published at 4 weeks ago

Published at 4 weeks ago

Friendly, helpful staff. Solid experience.

Published at 4 weeks ago

Published at a month ago

A big thanks to Jaxon and all the people at Morristown Ford for helping me get into a new truck. If you need a vehicle, go see Jaxon and the great people at Morristown Ford.

Published at a month ago

Seth was wonderful and very down to earth. He took his time with us and made sure we were happy throughout the experience.

Published at a month ago

John Carter, Jaxon Maxey and the whole crew was wonderful! Our buying experience went extremely smooth, and their service was top notch. We would definitely recommend them to anyone. Looking forward to doing business with them in the future.

Published at a month ago

Oil change took to hours to complete. I had a 10:00 appointment and it 12:00 when it was finished. Also price went up from $52 to $79 I am taking my business elsewhere.

Published at a month ago

Thanks Alex for analizing my autos problem when my local dealer did not

Published at a month ago

Published at a month ago

Friendly and helpful staff! They won our business.

Published at a month ago

I asked for the tires to be rotatated, I was advised that the tires would have to be removed from the rims in order to rotate. 3-4 hours of labor at Ford s expensive labor rate. I left after completing the other services (pretty aggravated, of course) as I was driving I checked the system, remaining oil life hadn t been reset, the tire pressures hadn t been adjusted as the pressures were all over the place. Not very satisfied with this SERVICE .

Published at a month ago

Extremely long wait times with minimal updates on the vehicle. I m my case the problem was not fixed. But, when I go back for an oil change I hope they fix my squealing brand new brakes. 3rd set in a year and they can not get it to stop. Howe, Very nice people!!

Published at a month ago

Very good

Published at a month ago

I brought my truck in to get my transmission worked on, and I couldn t be more pleased with my experience. Shawn at the service desk is one of the best guys I ve done business with. Everything was handled quickly and professionally, and I couldn t have asked for more!

Published at a month ago

Always respectful; not condescending. Pleasant and professional

Published at a month ago

My vehicle was taken in on time and done in a very timely manner

Published at a month ago

We had an exceptional experience everyone was professional and very informative best car buying experience I ve had.

Published at a month ago

Very courteous got my airbags replaced no problem and if I ever am able to buy a new car I will go there

Published at a month ago

Called and spoke with Alex to let him know what my truck needed, and the issue with it. He told me they had 2 techs out to bring it in next Wednesday. I said okay I will drop it off Tuesday night. I called Wednesday left a voicemial with the service manager. Never got a call back. Called again Thursday and spoke with Jaslyn who had no idea about my truck or it coming in this week. Had to find my keys. Told her everything the truck needed again. She said theyd try to get it looked at on Friday 9/13. She would call me then with an update. No on Called Friday. Could not get ahold of anyone Friday. Called Saturday and spoke with general manager. He told me that he would call Me back Monday with an update. No one called Monday. I called Tuesday for them to tell me they were almost done with my alignment and everything else was complete. I had an unknown issue I asked to be called about to know what it was and the possible cost or if warranty would cover. I was able to pick up my truck a week later. For a days worth of work in service. Never offered a courtesy vehicle. Customer service there sucks. I will never bring my vehicle back or recommend anyone to morristown ford. Or to buy a Ford with all the problems these newer trucks are having. If I could give 0 stars I would!

Published at a month ago

Very helful

Published at a month ago

Published at a month ago

Awesome service and professional. They also had the tires I needed in stock.

Published at a month ago

Good experience nice people

Published at a month ago

The service department worked diligently too locate my problem. They even contacted the company in an effort to get information to complete the repair. I will return to this dealer.

Published at a month ago

We would like to Thank Chris for the professional salesmanship. When we arrived from Crossville to finalize our deal it was exactly what we had discussed. For your next purchase ask for Chris Wampler!!!!!

Published at a month ago

They took good care of my truck like usual.

Published at a month ago

Went here with not so great credit..worked with Patti and was not able to do something the first day but she still stayed with it...when we returned she was out on family leave and was still helping us by sending another salesperson to help us(Seth) ...we were able to get into a new car we loved ....these two made everything so wonderful... If I ever buy again it will be with these 2!!!! Thank you Patti and Seth!!!!!!

Published at a month ago

Good

Published at a month ago

Published at a month ago

Got me right in when my shifter cable broke under a recall !!! Had to be able to get to work so they rushed me in. Very thankful

Published at a month ago

Published at a month ago

That was very friendly and courteous

Published at a month ago

They overbook appointments too close together and so there will be a wait regardless of appointment time. That being said, they are friendly and appear to do a fine job.

Published at a month ago

Amazing, everyone was helpful and curtious.

Published at a month ago

Alex went above and beyond to help.

Published at 2 months ago

Good

Published at 2 months ago

Had a wonderful experience on my visit. They worked the numbers to my liking and made sure we were very before we left. They all went above and beyond especially the sales man will mosley was the greatest.

Published at 2 months ago

My wife and I went in without good credit and they were able to help us with the fresh start program on an 2023 KIA Rio. Jaxon Maxey was a wonderful salesman and he was very knowledgeable and if he didn t know he wouldn t hesitate to go get the answer. They didn t take for ever to let us know what we qualified for. It was such a blessing to deal with an honest salesman. When we met with Travis in Finance he was very honest and didn t try to upsell us on anything we didn t need. Everyone at Morristown Ford are wonderful.

Published at 2 months ago

We went in based off a Facebook ad for people with less than perfect credit. We were able to qualify for the fresh start program. We walked out with a nice Kia Rio 2023 without feeling taken advantage of. Definitely recommend you go see Jaxon Maxey, he was very knowledgeable and if he didn t know, he went to find out. Everyone down to Travis in the finance department was very kind and helpful. Oh.. and it didn t take all day either.. we knew within minutes if we qualified or not.

Published at 2 months ago

I just wanted to share my excellent experience recently with Seth at Morristown Ford. I was looking for a vehicle and quick. My 97 Tahoe transmission went out while driving and would have cost most to repair than what I had in it. I got in touch with Seth thru a mutual friend and he got to seeing if he could help right away! He had me approved and ready to put me in a vehicle in a couple hours! He was very nice and helpful. The customer service was wonderful! He mad my experience so easy and stress free. I m very thankful. I m forever grateful to all the wonderful people at Morristown Ford. Carman Hicks.

Published at 2 months ago

Published at 2 months ago

Thank you John Carter and Travis. So kind, very good communication, worked hard to get me the best deal. Everyone here was nice!!

Published at 2 months ago

Will Mosley made our experience very easy. He is a good salesman with a great personality.

Published at 2 months ago

This is the second time doing business here. They are amazing to work with. John Carter is a great salesperson.

Published at 2 months ago

Professionally done, quick and efficient and moneywise acceptable.

Published at 2 months ago

Published at 2 months ago

Al Dugger was great my salesperson. Will was super friendly. It was a great experience until I got to finance. Travis talked down to me and made me feel inferior. I don t know if I ll be back for that reason. I ll never be back and will ever get my business plus all my family and friends won t go there and back if Travis is still there. You all need to maybe do a better job at the hiring process especially in a public friendly type of job environment..

Published at 2 months ago

Morristown Ford was courteous and professional. They had my vehicle serviced before the time they promised.

Published at 2 months ago

Published at 2 months ago

I knew what I wanted based on research. Quick and painless. Great experience. Brett Compton was my salesman.

Published at 2 months ago

Published at 2 months ago

Employees were very helpful and worked with me over the phone.

Published at 2 months ago

Expert fast service

Published at 2 months ago

Published at 2 months ago

Beware of discount coupons. Costs added onto bill over and above what should have been.

Published at 2 months ago

Had an appointment at 11 am for an oil change.I arrived at 10:45 left at 12:55. Explanation: we are training a new technician. What happened to good customer service?

Published at 2 months ago

Great working with Chris. We are happy with our Tahoe, and would drive three hours again to work with them.

Published at 2 months ago

Published at 2 months ago

I had great service. Chris worked hard for me a deal on my Jeep and getting me the payments I felt comfortable with. Everything he told me he would do he did. He went above and beyond on service. Ask for Chris when you go. He is a great Salesman.

Published at 2 months ago

Prompt service. Excellent work.

Published at 2 months ago

Morristown Ford is always professional and keep you in the loop of how your car is doing and when it will be ready

Published at 2 months ago

So excited got me a new car today!!!! Thankyou Mel your the best. And to the rest of the Ford team for making my experience here awesome.

Published at 2 months ago

Wwnt down there today and they told me husband ih we can get you in a vehicle so we drive 40 minutes there.They didnt even didnt ask us how much monthly payment we can make very disappointed in this car company

Published at 2 months ago

So far so good. They said what they would do and then did what they said.

Published at 2 months ago

Published at 2 months ago

Fast, friendly and efficient. Will took great care of me.

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

We had a great experience at Morristown Ford. We bought a truck from them, Brett was very helpful and they got us through real quick. They did a great job.

Published at 2 months ago

I purchased a vehicle from Morristown Ford and we enjoyed working with Jaxon, Patti, and Travis so much that we came back and got my wife a vehicle. I dont drive a Ford but I will be back.

Published at 2 months ago

Huge shout out to Jaxon and Travis at Morristown Ford. It appears Morristown Ford has had issues in the past, but whatever they are doing now is awesome. While we didnt buy a Ford, these two went above and beyond to get both my hubs and me into used vehicles of our choice. I highly recommend both of these men when looking for your next vehicle. Thank you both for everything!!

Published at 2 months ago

These guys went above and beyond for me. I bought the car and the air was blowing cold on one side and hot on the other. Greg told me to bring back down there and they would fix. They even gave me a car to drive while it was being worked on! Everyone was so nice to me!! Do yourself a favor and go see them at Morristown Ford and they will take care of you!!

Published at 2 months ago

Service started on time and was quicker than quoted...easy scheduling and no issues.

Published at 2 months ago

Received Excellent Service at Morristown Ford. The service was quickly and thoroughly done. I didnt have to wait long at all.

Published at 2 months ago

John Carter was a pleasure to deal with. Fair and quick negotiation. The new ownership has seemed to helped turn this dealership around for the better.

Published at 2 months ago

Very nice service and did not have to wait a long time!!

Published at 2 months ago

Fast and efficient

Published at 2 months ago

They ripped me off! Predated my paperwork so warranty is not what was promised. They delivered the car with no air in tires and absolutely no gas. Not a place I would recommend!

Published at 2 months ago

Great guys helped so much on a car I have had many problems with they looked at it told me what was wrong I said I would fix it and they never charged me thanks guys

Published at 3 months ago

Had a great experience.

Published at 3 months ago

Published at 3 months ago

Had zero hopes of getting in a car. They were amazing and resourceful. Newer ride today.

Published at 3 months ago

My elderly wife with her dog left Washburn to pick up groceries. On the way, the Check Engine light came on and started blinking, and her engine lost a lot of power. She drove to Morristown Ford to see what was going wrong and they quickly diagnosed the problem and fixed the issue. She was on her way in a few hours. We are grateful for the care and concern shown by the staff and the dedication to getting her back on her way.

Published at 3 months ago

Published at 3 months ago

Even though there was some confusion about why I was bringing my vehicle in and had to bring it back the next day, they expedited my a/c service and made it right. Very courteous staff and would still recommend them for and Ford issue.

Published at 3 months ago

Published at 3 months ago

An awesome place! The staff was incredible and very friendly and helpful! Sales lady Patti was phenomenal helping me get my truck ( Ranger ) and I highly recommend her for whatever you need!

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

What a wonderful place to go! My wife and I came in to get a truck. With Patti s help we left with a truck she made the process so easy. She was wonderful we definitely coming back to get another car in the future. Thank you so much for such a great experience we are loving the new truck!

Published at 3 months ago

I m very upset. The tech put on my paperwork that I had an oil leak. When I ask why he thought that I got no explanation. I park my car in my garage and have never saw any sign of a leak on my garage floor now I m worried they may have done something to cause a leak and trying to act like it was already leaking.

Published at 3 months ago

A great place. Had my truck back in a timely manner

Published at 3 months ago

I brought my car in for an alignment after I did some repairs and I inadvertently shifted my sub frame and needed an alignment. They did a good job and its the best alignment Ive ever had on the car. Andrew and his guys are top notch.

Published at 3 months ago

My truck had a safety recall. Morristown Ford made an appointment in a timely manner. They did the work in a timely manner.

Published at 3 months ago

Published at 3 months ago

Oil change faster than before. No worries.

Published at 3 months ago

Very dependable

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Amazing people, kind, friendly, and nice. Come here to get a car!!! You won t regret it

Published at 3 months ago

I will not be doing any more business there. I had a wreck in December. After getting my truck fixed I came to the dealership for some help. I needed a diminished value estimate for the truck. The sales manager (can t remember name but was on 3-18-22)would not help me at all. Since 1982 I have bought at least 3-400,000 dollars worth of vehicles which I informed him of this. Evidently loyalty doesn t mean anything anymore. I called another local dealer and he was willing and did help. Noted I had never spoke to him before. Morristown Ford has definitely gone down hill in the past 10 years. Jack Gaut my name should be well planted in your files.

Published at 3 months ago

My F150 had a recall. Even though I didnt buy the truck here they took good care of me. My appointment was for Friday but had to drop it off Thursday afternoon due to I dont live in the area and needed a ride home. While still in the area doing some errands they left me a voice mail to let me know my truck was done and I could pick it up. It was less then two hours and I was on my way back home with my truck on the same day I dropped it off. Thank you to your wonderful staff.

Published at 3 months ago

Published at 3 months ago

Came in for just an oil change. When I went to pick up the car, I m told the amount was 87$. Last time which was back in Jan we got an oil change, it was 55$ or so. Come to find out, they now make you pay for an oil change and tire rotation. Regardless if you want the tire rotation or not. I was frustrated about it but let it slide. Then I go today to clean the wife s car and noticed her driver side trim piece is BROKEN. It was not like this when it was dropped off at ford. I didn t notice it when I picked it up as I was on my lunch and needed to get back to work. I ve been pretty understanding with Morristown Ford but the last few experiences have not been what we should expect. They did a water pump back in Jan on our new bronco sport that had hardly 15k miles on it. After that, we started experiencing a rattle when we would be in drive, holding the brakes. Never did it before they took the car in. Had them check it out and of course they never found anything . Now we have broken parts on a 2.5 year old car with hardly 20k miles on it. It s bad enough that you have to miss work just to get work done on the car because they are only open from 8am to 5pm which is when most people are also working. Let s not even get started on the lies we were told at financing about how the dealership themselves had a lifetime warranty only to discover later on that they in fact added an aftermarket service contract to your car deal that you didn t realized you signed for. We will never do business with Morristown ford ever again.

Published at 3 months ago

Wonderful experience!! Thanks to everyone at Morristown Ford !!!

Published at 3 months ago

Fast, super friendly service as always. Had to take the Ranger in for a recall and they had me in and out of there in no time!

Published at 3 months ago

Published at 3 months ago

Did a very good job

Published at 3 months ago

Bought my Bronco Sport here and have always been satisfied with how I am treated here. I bring my Bronco in to get the oil changed and tires rotated and am always out in a short time. Very pleased with their service department. Highly recommend.

Published at 3 months ago

Published at 3 months ago

Didn t have to wait too long! Not like other car lots I ve been to!

Published at 3 months ago

Very good experience with the service department. Service advisor Shawn helped make it a quick and easy trip. Don t find many people as helpful as him around a dealership!

Published at 3 months ago

Always friendly and courteous staff. Knowledgable technicians.

Published at 3 months ago

The parts, service and cashier were a pleasure to deal with in a timely and professional manner.

Published at 3 months ago

Great service, great people, honest evaluation with reasonable price. Been my dealership and service provider for more than 20 years.

Published at 3 months ago

This was the best service I have ever received at any dealership the sales person Will went above and beyond his job description to help us get the best deal and the best truck Ive ever had with all the perks of warranty coverage and Travis Turner did the same thing with financial issues they are family now and I want to recommend this dealership to all the people who are looking for the best price for the best vehicle!!!!!!!

Published at 3 months ago

Great folks, good selection, very personable. Would recommend for new/used vehicles again.

Published at 3 months ago

Excellent service. Scheduling and service repairs were performed in a timely and courteous manner. I was kept informed throughout the servicing process. Would definitely recommend Morristown Ford to anyone.

Published at 3 months ago

Published at 3 months ago

great place for service

Published at 4 months ago

Published at 4 months ago

Polite, friendly and helpful people! Great service, and fast. Great job!

Published at 4 months ago

The service department is great to deal with!

Published at 4 months ago

Published at 4 months ago

Great work got it done right away would recommend

Published at 4 months ago

We had a great experience here. Car salesman (John) was knowledgeable and kind. He was busy when we came to buy, so Brett helped with paperwork. He did a great job as well. No gimmicks, everything was as advertised.

Published at 4 months ago

Published at 4 months ago

First time. Everyone was very helpful and friendly. Service was First class, the cashier help me with my Ford app.

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

I would avoid the service department at all costs. I brought my Ford Explorer to the dealership after issues with my 4WD sensor. I was told it would take a day to repair. It took over two days with no communication from the service department. I had to call each time with repeatedly being put on hold for long periods of time. I was told it was a complicated fix with having to remove front seats, etc. After searching online, I found it was a very simple process with access easily found by moving the front seat back. I was charged $720 for labor alone, not counting other additional charges. When I arrived to pick up my car, I was asked to sign off on a recall that no one had told me about and no one explained. I was also charged a 3% surcharge because I needed to use a credit card to pay for the $1000 bill. When I got into my car, I noticed that there was an unusual scent that had been sprayed in the interior. When I turned on the air conditioner, a terrible smell came out of the vents. I ve had to use a strong air disinfectant to try to get the smell out. I will never go back.

Published at 4 months ago

Published at 4 months ago

Unfortunately what I took my truck in for didnt get fixed completely. They said they would schedule me again but they had my truck for 10 days and I cant afford to leave it there for while again. Got jobs that I have to do and I need my truck. Will try again soon.

Published at 4 months ago

Tyler the sales person was very friendly and helpful. The whole staff was great, one of the best car buying experiences I have ever had I would buy from them again. Thanks to all of you.

Published at 4 months ago

Car was fixed at the service department AND so far it s the best the car has run in months!

Published at 4 months ago

Always great! Thanks for taking care of my Bronco sport

Published at 4 months ago

Get ready for a feel-good story! My car is back in action, all thanks to a new alternator and a little TLC for the dual clutch actuator. My car is one of those pesky 2014 Ford Focus that have a dual clutch issue and transmission issues. I do try to take care of my car with regular maintenance and oil changes. So when my car shut off all of the sudden and on a curvy road with no power steering. I thought I was going to die. I thought the car was completely dead never to start again. I was ready to just put my hands up and call it a day with this car. Don t get me wrong when the car would drive it would do good. But sometimes it was like it needed to be put out to pasture. I know that day will come, but I need it to hang in there for two more years. Since I have previous experience with cars breaking down; I purchased an extended warranty. Unfortunately, for this repair the extended warranty hadnt kicked in yet, but having a rainy day fund saved the day. This is beside the point. When I spoke to the service center at Morristown Ford; they were amazing and listen to my concerns. Whats truly heartwarming is finding a dealership like Morristown Ford that genuinely cares about its customers. They didnt dismiss the dual clutch issue like another dealership that I won t disclose did; instead, they dived in to help. They also replaced my alternator which was the real issue of why my car just died the way it did. Now my car is running smoothly even though she is older. Thank you for helping me. Please thank your service team as well. Morristown Ford, youre a shining example of what customer service should be!

Published at 4 months ago

Well my little SUV was in for just a check over before my road trip. They kept it overnight. Im home now but I met the most interesting people in that place. They told me that they will be moving to the west end of Morristown. Close to walmart .

Published at 4 months ago

Published at 4 months ago

Was pretty fast service polite and helpful,new management seems to have a better grasp of how to do business, first time the lot has had vehicles on it in years

Published at 4 months ago

Scheduling went smooth!! Got me right in! Dan was very informative!

Published at 4 months ago

Seth was very nice. I enjoyed talking with him.

Published at 4 months ago

Service Department is TERRIBLE!!! Too bad they dont offer negative stars. Morristown Ford Service Dept scheduled me for service on my Ford Transit Fleet Vehicle for Thursday, 6/20/24. I delivered my vehicle to Alex, Assistant Service Manager on the afternoon of Wednesday, 6/19/24. Services requested was an oil change, brake inspection, replace low beam headlight bulbs(one was blown), check the cabin air filter, and replace broken fog light light on right side. The 2 front tires were also badly worn on the outer treads and required replacement. I had all 4 tires replaced at Morristown Ford in November of 2023 and they had only 14,000 miles on them. The premature wear was due to lack of an alignment confirmation being performed at that time. I requested replacement of the 2 front tires and the alignment be performed. On Monday morning, 6/24/24 I spoke to Alex requesting status of the repairs. Alex stated that they are still waiting for the approval from the Fleet Mgt Company to proceed. Knowing that Fleet Mgt is very responsive to request approvals, I pressed Alex and only then did he tell me they just submitted the request earlier that morning. I pressed further and was told they did not evaluate the vehicle until Friday afternoon; 2 days after I brought it to them!!! I expressed my frustration with Alex and reminded him that I need this vehicle to perform my job and that this deliberate delay was not acceptable. His response lacked concern or care and bordered on apathy. All the worse, offered no apology at all. I then called and spoke to the Morristown Ford General Manager Greg Layman, who listened to my complaint, took my phone number, and told me he would investigate the issue and call me right back. I waited for over any hour and called Greg Layman again. He told me he tried to call me back and, after confirming my phone number again stated that he wrote down my number incorrectly. (Why he didnt verify my number on the service ticket reinforced his lack of urgency or concern.) The information he relayed to me was different from what Alex told me. Greg said some of the parts were ordered Friday afternoon and they were waiting on the rest of the parts to begin repairs. I asked how could they have been ordered Friday when the request for approval was not submitted until this morning? More deflective excuses were given and no apology was offered. Morristown Ford does allot of business with my Fleet Mgt company and they know approval is required prior to any service performance or parts ordering. It was obvious by this time that trust, honesty, and integrity are absent at this dealership. Once again I expressed my frustration, which honestly fell on deaf ears. I called Alex Tuesday afternoon where he expressed he felt confident the vehicle repairs would be completed before noon today(Wednesday) and he would call me when it was done or if there were any delays. Alex confirmed my phone number during this conversation. It is now Wednesday afternoon, I still dont have my vehicle. I called at 12:15 today since I hadnt heard from Alex. A young lady took my call, placed me on a long hold, and came back telling my that Alex said he would call me when the vehicle was done and had her confirm my phone number as there is confusion over my phone numbers. Fleet Management has been in involved since Monday morning but it appears that they are being ignored as well as it is now 3:35 pm on Wednesday, no vehicle, no call!! Needless to say, my advice is to avoid Morristown Ford at any and all costs. Drive the extra distance to have your Ford service done anywhere else.

Published at 4 months ago

Very sorry to say Im so disappointed and wished i could give a good review. Told them I cant be out long cause of my 94yr old Mom at home, each time, spent way too much time there, and when settled for a vehicle 1st day, said come back tomorrow to finish paperwork called next day told him I cant stay long you know, and he said yes, i know, paperwork will be ready, that was 9am.....3pm...got there, stayed till 4:30, still no paperwork done. Took vehicle to detail inside and out, that only took about 10 minutes? All they did was remove stickers from windows...I have OCD I KNOW. and have pictures...also what was on the window sticker was not ALL true, just so you know, check better before signing papers next time you buy. I just figured it would have went faster, I even told him Ill drive my truck over and let my hubby drive the vehicle back over and he said, oh you dont have to do that it wont take long. Then after being way too long He kept saying it Is a car dealer you know. Really good excuse....NOT!!!! He has a lot to learn, I really hope he gets better at car selling. He is young so I think he will get better with time. I know inside wasnt touched, cause I noticed the cedar tree from my house there after they took stickers off and the cracks with dirt there too I saw the day before.

Published at 4 months ago

Everyone was perfect from parts to service

Published at 4 months ago

Oil, tire rotate, wiper blades and b/u camera recall. No issues. Service manager kept me informed. Sales people were polite as I browsed their inventory.

Published at 4 months ago

I purchased a certified truck there and within 2 days the brakes went bad. That was not certified I guess, because they would not for the bill. Luckily I got warranty with the truck so I only paid 100. They also aligned the front end. The toes looked good so hooked my camper and took off down the road. The alignment was of so much the front tires wore through to the wire on the inside tread. It cost me 1500 for me totes and an alignment. Their service manager told me that there was no way they messed up on the alignment. Basically said to bad. I wont be back.

Published at 4 months ago

Great job fixing issue under warranty. No issues and friendly to deal with

Published at 4 months ago

Published at 4 months ago

Alex in service department at Morristown Ford is awesome. Thank you Alex and the rest of the staff. Keep up the great work.

Published at 4 months ago

Published at 4 months ago

Skyler helped me find the exact car I was looking for and all the staff made sure I was comfortable with the price with no pressure. Would recommend

Published at 4 months ago

Friendly, fixed my truck quickly, good service.

Published at 4 months ago

Great service oil and tire rotation plus inspection.

Published at 4 months ago

We dealt with salesman John Carter. We had a very good experience purchasing a car. He never rushed us, we were given all the time we needed to make sure we were making the right purchase, and everyone there was very nice and helpful, even though we ran late after hours. Financing was easy, and through a well known bank.

Published at 4 months ago

Published at 4 months ago

My sunroof leaks from a FORD know manufacture problem and cost 2k to repair. If they accept that there was a know issue from a bad design I think its insane to charge full shop rate for the repair. I do not expect it to be free but I would expect a very heavily discounted shop rate for the bad design. I passed on the repair and will try to not drive in the rain... I was not going to leave a review but got 3 emails promoting me to so here it is. I will say everyone was very friendly thats why I gave a 2 instead of a one star.

Published at 4 months ago

The service department was great to work with they found the problem very quickly and the repair took no time at all

Published at 4 months ago

Published at 4 months ago

Absolutely excellent dealership to buy your next vehicle!!! Very friendly and helpful staff!! Loved our salesman Seth!!!

Published at 4 months ago

Just purchased a 2024 Maverick a few days ago. The easiest buying experience I ve ever had. Awesome service before during and after the purchase. Great group of folks.

Published at 4 months ago

Published at 4 months ago

Excellent service. Well satisify

Published at 4 months ago

Every thing was good. Quick service and pleasant polite people..

Published at 4 months ago

Published at 4 months ago

Great atmosphere and customer service all the way from my sales person Patti, to the managers up front and the finance director Travis. Was a wonderful experience compared to my previous car purchase that I had in 2018 at Nissan in Morristown s I felt like my family and I was valued every step of the way. With a family of three young kids one of which is in a booster and the other 2 in full size car seats; Travis and Patti made it a point that we left in exactly what we needed for our large family and personal wants without going beyond our budget. I couldn t be happier with the leap of faith I took calling Morristown ford and getting the privilege of having Patti as my sales representative. Thank you Patti so very much for your kindness and patience and thank you Travis for all your hard work making the financial side happen. I appreciate everybody at ford for the awesome experience and in a year and a half when I get my car paid off, Morristown ford will be my first visit for a truck and I will make sure I get to work with Patti again!!

Published at 4 months ago

All problems I reported with the car were found and fixed but the customer service over the phone was not the best. When I would call to get updates I felt like it was an inconvenience for them to answer my questions and when they called to tell me it was ready to be picked up I had to ask 5 times what they had to do to it and felt like it was pulling teeth to get them to tell me

Published at 5 months ago

Published at 5 months ago