Tranco Transmissions provides auto repair services to the Knoxville, TN area.
I'm not sure where to start and I'll try to make this brief! Tranco and the people working and running it are top notch superb! This is a place, the only place I will take vehicle to have transmission work done! I brought them my 2020 Chevy Silverado with an issue that the Chevrolet dealership could not figure out, in fact the Chevy dealership had my truck 7 months trying to solve the issue and never resolved it One day I got tired of waiting I
So I went to tranco to see if it be beneficial to bring it to them instead of leaving it at the Chevy dealership The response I got was absolutely bring it on over and we will figure it out. Like I said before they were going on the 7th month of having my truck and they had already installed a brand new transmission and we're getting ready to open up the new transmission to see what was wrong with it they told me parts were defective from factory. Took it to tranco they got the truck in their shop within 2 days and within 48 hours of that they had my truck figured out. Not only that but they were professional they called me daily with updates and they didn't overcharge me and tell me something was wrong that wasn't these are the kind of people I will work with and take my vehicle to any day if you need transmission work please don't waste your time with anywhere else take it to tranco. The gentleman who runs the joint even called me to ask me a timeline of when and what had gone wrong with my truck over the period of time that I had that it was not acting right I don't know about you but I don't think I've ever had a mechanic actually listen to what I say and then utilize it in repairing my vehicle, they normally just try tofigure it out themselves, and waste a lot of money and time in the process. these guys are top notch!! Thanks for getting it done right tranco!
Published at 2 months ago
Worst experience of my life, first of all the owner lied several times on how long it would take to fix. After nearly a month I finally go to pick it up and it’s leaking fluid and violently banging into reverse. Had to take it back to fix, the owner fixed the leak but made excuses for why it was banging into gear. Less than two months later and go figure reverse goes out! This is the third time it been in their shop in less than 6 weeks! It’s now been a week since reverse went out and they haven’t even looked at it! They take on new customers instead of fixing the warranty issues fist! I’m disgusted, but there’s nothing much I can do please save your money and go to one of the dozens of other shops around Maryville…
Published at a month ago
I chose Tranco Transmissions to repair/rebuild my trucks transmission based on a couple of factors. One being that they are locally owned and because of their one year or 50,000 mile warranty on the work they do.
After getting my truck back in just a couple of days from dropping it off to have them perform the job that we agreed on, it ran fine and I had no problems out of it. This truck was my work truck and I rarely ever had to use it except for hauling items to and from the job sites. On the 12 month after receiving my truck back it started having problems with shifting into the upper gears again. Checking to see how many miles I had put on it since the repair I noticed that I had drove it less than 2,000 miles.
I took it back to Rick at Tranco and he agreed that something wasn’t right and that he would make it right even though I had just went over the one year limit with the warranty.
It has now been sitting in the parking lot at Tranco for six months and has yet been touched or even looked at. Every time I go in to check on it I get the same response that I will be next to be pulled into the garage.
Six months is way too long for anyone to have to wait for any type of repair. Specially if it’s a warranty job.
I can’t speak on the quality of work performed by Tranco because so far they haven’t done anything but cost me one and a half years of loss time with my truck and over $2,000.
I would seriously consider taking your vehicle somewhere else that has a better price and history of honoring their work/word.
I have a great truck now for sale if anyone wants a good deal and knows someone that can truly repair the transmission.
After posting this review I was informed by Tranco of the problem that had caused for my truck not to be fixed. It was due to a manager, that was recently “let go”, putting my work order to the bottom of the agenda every day. Rick, the owner, once he was notified of the full details insisted that my truck be put into a bay and fixed ASAP. Today I am picking up my truck fully repaired at no cost.
I have not yet driven the truck so I can’t respond on if it 100% fixed or not but I want everyone know that once Rick was informed of my situation or this post, my truck was fixed.
I may have to come back to this post and change my rating to a higher one if it is truly repaired.
Published at a year ago
After reading most of the reviews, I thought this was an honest and trustworthy business to take my transmission to to be worked on. However, My experience with Tranco had to have been the worst experience Ive had with a business period. I took my working trans to tranco on April 4th of 2023, and then received it back May 15th 2023 after paying over $500. The job was only supposed to take 2 weeks but it took them over a month. And when I got home the transmission wouldn't shift correctly. I brought it back the next day and they were willing to make it right. Just today (July 26th, 2023) I was informed that the work could not be done. I went and picked up the transmission in pieces(see pictures) just under 4 months after I dropped it off of a 2 week job. After talking to Rick the owner he would not issue a refund for a job that him and his people preformed incorrectly the first time and could not perform at all. Complete tyranny from the owner and a completely lack of accountability from this business.
In my experience I would not recommend this shop for anything you need done quickly or done right.
The builder is the only person there who will give you straight and honest answers, he is the only thing good about that shop.
All in all, they destroyed my $1000 transmission and charged me $500 for it.
Published at a year ago
I've been taking my vehicles here for over 10 years. They are very kind and trustworthy and have really helped me out!
Published at 3 months ago
I have brought all my vehicles to tranco for years. After going to multiple others that were not that knowledgeable or just treated you like a paycheck. Rick has always been ready and willing to help. Has done things at no charge, even when it wasn't their problem. I have my business van there as of today and am confident in the work that will be done. They did have a desk guy there that almost made me want to find someone else but apparently he's gone and it's all good. I will continue to recommend Tranco & Rick.
Published at a year ago
Rick and his crew are awesome! Highly recommend. They know what they are doing. Rick will do you good on pricing too. My engine computer had went out, I could not have asked for better service and price. They back their work up too. Rick does it all, except tires and alignment. If you need that I'm sure he can give you a good referral somewhere. Keep up the great honest work!!!
Published at 3 years ago
We took our van in, very worried it was going to be a major issue with our transmission. They promptly got our vehicle in for inspection, called us very quickly with the solution and pricing. It was not a major issue thankfully, and they have my old beast running as smooth as the day we bought her! Very polite, respectful, and honest employees. Thank you Tranco, you guys are awesome, and saved my family a lot of hardship. You will always get our business, no matter what the severity is. Highly recommend, and would give 10 stars if I had the option to.
Published at 2 years ago
Worst experience of my life, first of all the owner lied several times on how long it would take to fix. After nearly a month I finally go to pick it up and it s leaking fluid and violently banging into reverse. Had to take it back to fix, the owner fixed the leak but made excuses for why it was banging into gear. Less than two months later and go figure reverse goes out! This is the third time it been in their shop in less than 6 weeks! It s now been a week since reverse went out and they haven t even looked at it! They take on new customers instead of fixing the warranty issues fist! I m disgusted, but there s nothing much I can do please save your money and go to one of the dozens of other shops around Maryville
Published at a month ago
Great guys.
Published at 2 months ago
Im not sure where to start and Ill try to make this brief! Tranco and the people working and running it are top notch superb! This is a place, the only place I will take vehicle to have transmission work done! I brought them my 2020 Chevy Silverado with an issue that the Chevrolet dealership could not figure out, in fact the Chevy dealership had my truck 7 months trying to solve the issue and never resolved it One day I got tired of waiting I So I went to tranco to see if it be beneficial to bring it to them instead of leaving it at the Chevy dealership The response I got was absolutely bring it on over and we will figure it out. Like I said before they were going on the 7th month of having my truck and they had already installed a brand new transmission and were getting ready to open up the new transmission to see what was wrong with it they told me parts were defective from factory. Took it to tranco they got the truck in their shop within 2 days and within 48 hours of that they had my truck figured out. Not only that but they were professional they called me daily with updates and they didnt overcharge me and tell me something was wrong that wasnt these are the kind of people I will work with and take my vehicle to any day if you need transmission work please dont waste your time with anywhere else take it to tranco. The gentleman who runs the joint even called me to ask me a timeline of when and what had gone wrong with my truck over the period of time that I had that it was not acting right I dont know about you but I dont think Ive ever had a mechanic actually listen to what I say and then utilize it in repairing my vehicle, they normally just try tofigure it out themselves, and waste a lot of money and time in the process. these guys are top notch!! Thanks for getting it done right tranco!
Published at 2 months ago
Ive been taking my vehicles here for over 10 years. They are very kind and trustworthy and have really helped me out!
Published at 3 months ago
They replace my harmonic damper on a 2014 Chevy van LS 6.0, they were suppose to use a new bolt, which they didn t , the bolt needs to be torque to a certain poundage, they must of use a high torque impact wrench because they cranked my crankshaft the workers are a bit scary, and shady, would never trust them with anything
Published at 7 months ago
My daughter took her car to get a new transmission put in , cost her 4,400 dollars, the transmission only lasted 7 months and they would not fix it! DONT GO THERE THEY ARE CROOKED AND OUT TO SCREW YOU OVER!
Published at 8 months ago
Absolutely the best. They had me fixed in no time. Excellent service
Published at 11 months ago
I have brought all my vehicles to tranco for years. After going to multiple others that were not that knowledgeable or just treated you like a paycheck. Rick has always been ready and willing to help. Has done things at no charge, even when it wasnt their problem. I have my business van there as of today and am confident in the work that will be done. They did have a desk guy there that almost made me want to find someone else but apparently hes gone and its all good. I will continue to recommend Tranco & Rick.
Published at a year ago
Took my truck to them.... They done a great job. Very informative and helpful. Nice people. If you need transmission work done......these are the people to see.
Published at a year ago
I chose Tranco Transmissions to repair/rebuild my trucks transmission based on a couple of factors. One being that they are locally owned and because of their one year or 50,000 mile warranty on the work they do. After getting my truck back in just a couple of days from dropping it off to have them perform the job that we agreed on, it ran fine and I had no problems out of it. This truck was my work truck and I rarely ever had to use it except for hauling items to and from the job sites. On the 12 month after receiving my truck back it started having problems with shifting into the upper gears again. Checking to see how many miles I had put on it since the repair I noticed that I had drove it less than 2,000 miles. I took it back to Rick at Tranco and he agreed that something wasn t right and that he would make it right even though I had just went over the one year limit with the warranty. It has now been sitting in the parking lot at Tranco for six months and has yet been touched or even looked at. Every time I go in to check on it I get the same response that I will be next to be pulled into the garage. Six months is way too long for anyone to have to wait for any type of repair. Specially if it s a warranty job. I can t speak on the quality of work performed by Tranco because so far they haven t done anything but cost me one and a half years of loss time with my truck and over $2,000. I would seriously consider taking your vehicle somewhere else that has a better price and history of honoring their work/word. I have a great truck now for sale if anyone wants a good deal and knows someone that can truly repair the transmission. After posting this review I was informed by Tranco of the problem that had caused for my truck not to be fixed. It was due to a manager, that was recently let go , putting my work order to the bottom of the agenda every day. Rick, the owner, once he was notified of the full details insisted that my truck be put into a bay and fixed ASAP. Today I am picking up my truck fully repaired at no cost. I have not yet driven the truck so I can t respond on if it 100% fixed or not but I want everyone know that once Rick was informed of my situation or this post, my truck was fixed. I may have to come back to this post and change my rating to a higher one if it is truly repaired.
Published at a year ago
Too high
Published at a year ago
After reading most of the reviews, I thought this was an honest and trustworthy business to take my transmission to to be worked on. However, My experience with Tranco had to have been the worst experience Ive had with a business period. I took my working trans to tranco on April 4th of 2023, and then received it back May 15th 2023 after paying over $500. The job was only supposed to take 2 weeks but it took them over a month. And when I got home the transmission wouldnt shift correctly. I brought it back the next day and they were willing to make it right. Just today (July 26th, 2023) I was informed that the work could not be done. I went and picked up the transmission in pieces(see pictures) just under 4 months after I dropped it off of a 2 week job. After talking to Rick the owner he would not issue a refund for a job that him and his people preformed incorrectly the first time and could not perform at all. Complete tyranny from the owner and a completely lack of accountability from this business. In my experience I would not recommend this shop for anything you need done quickly or done right. The builder is the only person there who will give you straight and honest answers, he is the only thing good about that shop. All in all, they destroyed my $1000 transmission and charged me $500 for it.
Published at a year ago
Great service at a great price. Excellent turnaround time as well.
Published at a year ago
Yes, sometimes they are a little busy and it may take a couple days to get your vehicle in for service, but their quality of service and customer care are top notch. Pricing is very competitive.
Published at a year ago
Published at a year ago
Very professional, through and HONEST.I recommended them highly
Published at a year ago
We took our van in, very worried it was going to be a major issue with our transmission. They promptly got our vehicle in for inspection, called us very quickly with the solution and pricing. It was not a major issue thankfully, and they have my old beast running as smooth as the day we bought her! Very polite, respectful, and honest employees. Thank you Tranco, you guys are awesome, and saved my family a lot of hardship. You will always get our business, no matter what the severity is. Highly recommend, and would give 10 stars if I had the option to.
Published at 2 years ago
I cannot recommend this shop more highly. There is a reason the parking lot is always packed. Knowledgeable employees. They went above and beyond to contact a transmission manufacturer, set up a warranty claim, and replace a transmission. The labor rate was spot on. They charged me for the correct install time and communicated often. If you call and it is busy do not be deterred.
Published at 2 years ago
Hated the 18 day wait but loved the price. So far ram 1500 that had rear end differential repair running well.
Published at 2 years ago
Never again.. took my chevy cruze in for transmission repairs about two years ago and returned about 4 times. Finally just gave up cost me over $4000 for nothing but a hard time... so theres no way Ill ever do business with or recommend them to anyone.
Published at 2 years ago
GREAT PEOPLE, GREAT WORK We were on vacation and something started acting weird on my 2010 Ford Expedition. I took it to these guys to check it out for me. This was a perfect opportunity to get taken advantage of. A single woman, out of state on vacation. BUT NOT THESE GUYS! 100% honest! They did a scan right away, gave me some options on how to handle it, then got me in right away and fixed the problem. The owner and desk guy even sat and chatted with me so I wasnt board. Great group of guys. I highly recommend them for any auto work you need done. THANK YOU TRANCO FOR KEEPING ME HAPPY ON VACATION.
Published at 2 years ago
I have a hard time trusting anybody to work on my vehicles, but Tranco earned all of my trust and respect. We were on vacation with our camper when our transmission started going out. After calling up Jake and telling him my situation, he said bring it right in and well take a look. After a quick diagnosis, they began calling around for parts to give me some options. They were more than fair and gave me options for just getting back on the road, or the cost of a full rebuild while they were in there. Most shops would have just quoted the highest price and not given options. They then went above and beyond to get my truck done quickly to get us back on the road. The truck made a 10 hour trip pulling an 11k pound camper hours after picking it up from the shop! A true test of a transmission rebuild and it performed flawlessly. I cant thank them enough.
Published at 2 years ago
Great experience honest and great work...very knowledgeable
Published at 2 years ago
Published at 2 years ago
Highly recommend, for their honesty and integrity. I thought my car was having transmission issues, I took it in and they accurately diagnosed it. They could have easily taken advantage of my situation but they found the issue and fixed it, and turns out I didn t need a new transmission. In this day and age where everywhere you go seems to work off commission where they tell you 15 extra issues, it was such a great experience for them to simply diagnose the issue and fix it. Thank you.
Published at 2 years ago
We brought our 1991 Dodge Truck in to have transmission rebuilt. We had to take same truck in for engine work less than a year (around 4-6 month) and the mechanic said every seal on transmission was leaking. This is second transmission we have had done here and had to take it back in less than a year. While they are willing to make it right, I am hesitant to go there again because I want it repaired right the first time. Will update when mechanic finishes with our truck and we can discuss with owner.
Published at 2 years ago
So I came here a month ago because I was concerned about my transmission. Rick came out and looked at my car for free and said it looked good. He gave me his card just in case something happened and sure enough a month later, my transmission was out (dont buy nissan). I brought my car in Monday at 4pm and its now Wednesday at 2pm, and my transmission is fully replaced. Im incredibly impressed by how quickly the team did this. Other places quoted me $2000 more then Rick and said it was a 2 week wait. Now I see why they have great reviews and why I will now be one of them.
Published at 2 years ago
Excellent service and super good folks there!
Published at 2 years ago
Great pricing. Work done quickly and professionally. Highly recommend for anyone needing a mechanic.
Published at 2 years ago
They are great!!! we have had multiple transmissions rebuilt and not had any issues. I highly recommend them for any automotive needs.
Published at 2 years ago
Friendly service
Published at 3 years ago
Published at 3 years ago
Good friendly solid service. Had an issue but was resolved quickly.
Published at 3 years ago
Rick is first of all very respectful and the work is well done and reasonably priced
Published at 3 years ago
Published at 3 years ago
Published at 3 years ago
Dependable trustworthy with professional and personal customer service.
Published at 3 years ago
Absolutely incredible! Knowledgeable, informative && friendly !
Published at 3 years ago
Honest shop, does more than just transmissions . jobs done right the first time , ive had several transmissions built there , and several other issues I couldnt figure out on many different vehicles I send everyone here
Published at 3 years ago
Rick and his crew are awesome! Highly recommend. They know what they are doing. Rick will do you good on pricing too. My engine computer had went out, I could not have asked for better service and price. They back their work up too. Rick does it all, except tires and alignment. If you need that Im sure he can give you a good referral somewhere. Keep up the great honest work!!!
Published at 3 years ago
Published at 3 years ago
Not to only have transmission work but I also get regular automotive repairs and maintenance done here. They are very good and are reasonably priced. I ve recommended this shop to several of my friends who have also been very pleased.
Published at 3 years ago
Was a very good place and nice experience.
Published at 3 years ago
Very happy with work and price. Professional, competent and courteous. Highly recommend.
Published at 3 years ago
The guys are off the chain walked in looking for a hard to find part and rick makes a few calls and gave all the answers i needed and was very accomidating. Gave me time to think about it and told me would save my info for quicker ordering. Would highly recommend this shop to anyone!!!!
Published at 3 years ago
Yeah I took my vehicle down to have transmission looked at and they said that I had a misfire in my engine and without me giving them authorization they tore down my engine to the point where all I had sitting left inside of my car was a block everything else was sitting in the back of the car didnt authorize it then they turned right around and charged me for it for them doing something that I didnt even authorize and I had to pay a storage fee on top of that
Published at 3 years ago
The employee was very helpful
Published at 3 years ago
Published at 3 years ago
Great service & great value
Published at 3 years ago
I was very impressed with the friendly knowledgeable guys that worked there. Rick was so friendly and helped to make a decision to repair, rebuild and recondition my car. It drives better then it ever has since I got it 3 years ago. I want to thank Rick and his staff for such great service
Published at 3 years ago
Fair and honest dealings. Very knowledgeable and extremely helpful. Will always take our vehicles here because I trust them.
Published at 3 years ago
The guys at tranco r awesome. Super professional. No bs and no surprise. Vavoline relies on a faulty system to replace cvt fluid and left my trans 2-3qt low on fluid. After recommending tranco they tried not to pay them. Valvoline is a joke and I will not be goin back. For 10 dollars more for the service than vavoline ill definitely be goin back to tranco. Tranco can actually check their work where as vavoline can not.. which makes no sense to how theyr even allowed to do the service. Rick i thank u for all ur help. U and ur guys r awesome
Published at 3 years ago
Published at 3 years ago
Great place with friendly people.
Published at 3 years ago
Published at 3 years ago
Great people do top quality work for the price
Published at 3 years ago
Published at 3 years ago
Rick at TRANCO do so much more than transmission work! Their prices are fair and theyre honest!!
Published at 3 years ago
Unbelievable experience!!! I didnt think great fantastic customer service even existed anymore. Talk about standing behind their work they are simply second to none. I know Ill be back. Great place to do business.
Published at 3 years ago
Published at 3 years ago
Great service and great people
Published at 3 years ago
Published at 3 years ago
The best business in Blount county!
Published at 3 years ago
Published at 3 years ago
Published at 4 years ago
Prompt service and finished when they said they would is worth a lot. This was the first repair shop that said they would diagnose the issue instead of just installing a remanufactured transmission into it. Talk to Rick, hes a straight up guy.
Published at 4 years ago
These guys do a great job. Have been going here for years.
Published at 4 years ago
Published at 4 years ago
Very knowledgeable !
Published at 4 years ago
A little over a year ago, my F150 kept losing her gears. It was like shed be stuck in Neutral. One day she barely made it to Tranco and they completely rebuilt the transfer case. They were very quick and thorough with her. Today shes still running as strong as the day she rolled out of their shop. I highly recommend this shop. Friendly, quick, thorough & they get the job done.
Published at 4 years ago
Great service.
Published at 4 years ago
Great service reasonable price very nice and polite
Published at 4 years ago
Worst experience ever! I had a small leak and after 6 times at their shop the leak was worse! After contacting them and being ghosted by them, I Never went back for trip number 7... found a reliable mechanic that fixed it in an hour!
Published at 4 years ago
Published at 4 years ago
Rick and Evan have built several transmissions for me and have always done great quality work and stood behind their work.
Published at 4 years ago
These guys are amazing. Went way above and beyond to make sure my transmission was perfect. A+ customer service and quality work.
Published at 4 years ago
Best in service and price
Published at 4 years ago
They are really great
Published at 4 years ago
Rick Snell at Tranco has a great transmission shop. Rick and his folks took great care of our 2005 Jeep Liberty. We had over 200,000 miles on the vehicle when the transmission started giving us trouble.Tranco diagnosed and provided details of the repairs needed. Work was completed in the time frame and price discussed. Tranco provides a warranty and asks you to bring the vehicle back for a free check after a certain time to check the transmission to make sure there are no issues. Good people and good work.
Published at 4 years ago
Fixed my engine oil leak by replacing leaking rear main oil seal assembly, 4wd Yukon. Excellent work, had to pull xfer case & trans in order to fix. Rebuilt/upgraded another 4wd trans in my Tahoe. If I could give them 6 stars I would. This is the only place I will go for repairs from this point forward.
Published at 4 years ago
My husband called around to several complete auto care shops and everyone said they didnt work on transmissions, so we did a Google search and found these guys! They turned my car around in about a day and the price was better than I was expecting! Thank you!
Published at 5 years ago
I have an older Lincoln which had an off again - on again issue. ( it had issues when I drove it and no one else. The first shop cost $700 to fix the problem and it reoccur the same day I picked it up. Even and Rick were total professionals. They spent way more time figuring out the problem then they probably got paid for. They fought my repair insurance company repeatedly. Everything they did was professional and first rate. I completely recommend them without reservation.
Published at 5 years ago
I had a truck leaking transmission fluid towed here for a free estimate. I did not get the work done and just selling it as is, so I can t speak to the actual work. But I can speak to the friendliness over the phone, the information kindly being shared and explained, promptness of their call back with the results within 48 hours. They allowed me to leave the truck there for a little longer than I anticipated because I had an accident & couldn t get down there right away. I would definitely recommend if you re looking for honest, quick, affordable & kind! Thank you for having a personable staff!
Published at 5 years ago
Buyer beware these guys don t even know what a transmission looks like four breakdowns in one year I m done going somewhere else
Published at 5 years ago
Worst place to take your vehicle!
Published at 5 years ago
Published at 5 years ago
Amazing customer service!!!! Everyone was nice the owner was awesome! He was talking to me and my Granny like he knew us for years haha! I am definitely going back to this place to get my car fixed again!!
Published at 6 years ago
They gave me the best customer service and spoke to me in a way that I could understand what they meant since I m not a car person
Published at 6 years ago
Took them a used transmission I purchased for them to inspect and make recommendations. I had no idea of its history or condition, they could have totally taken advantage of me but after their complimentary internal inspection they gave it a clean bill of health. Rick and Brian were friendly, enthusiastic, knowledgeable and professional. Could not be happier with the outcome and will be recommending them to a friend tomorrow.
Published at 6 years ago
Tranco has done good work for me on several occasions. Rick is always easy to deal with and explains everything well.
Published at 6 years ago
I love tranco they have treated me and my Chevy with so much love and respect , they have done the best work I could possibly get. I heavily advice everyone to take there vehicles there and you wont be disappointed! Trust them they wont disappointed.
Published at 6 years ago
Went to them bc my transmission needed to be rebuilt. Rick was amazing ! 1 year later my Nissan Pathfinder is still running strong. I will not use anyone else. Could not be any happier.
Published at 6 years ago
Took my suv in to have the trans looked at,told me they did a check on the engine and that i had 2 bad cylinders. Told them to talk to the warranty place. Long story short they tore my engine apart without my consent,didnt fix the problem and charged me for labor i didnt authorize and also storage fees from the time I took it in. Simple check cost $1400.00 and I still had to fix my car cause the parts they gave me was also bad. Dont go there,the owner is an ass and rick is a lier. Dont go there they will rob you blind,thats how he gets those vehicles he sells.
Published at 7 years ago
Worst experience ever!! Rick was very rude and disrespectful. I had a simple flywheel job done, they took transmission out to do so now my 2nd and 2rd gear is sticking horribly, wont even go into 3rd gear now. Car is not even drive to drive. Worst experience ever! Customer service is horrible! Highly would not recommend you bring your car to this particular shop. You will regret it, I certainly do!!!!
Published at 7 years ago
Owner is not nice and was very disrespectful. Quoted me a price after inspecting our Ford Focus then as he was working on the car called me and said it was gonna be about double the price as the first quote. Did you inspect the car? We brought it in thinking it was a transmission problem come to find out it was a flywheel. He change the flywheel and he said he had to drop the transmission. Now that he dropped the transmission our seal has a leak where he did not properly put it back on. Beware of this guy all I am saying. Please please please BEWARE BEWARE BEWARE BEWARE!!!!
Published at 7 years ago
Rip off I was charged $2400 and transmission never was right . They said the over drive light was flashing and would go off after break in I was told this till the warranty was out. Looks like they were wrong. Time to find a shop that will stand behind their work not this place.
Published at 7 years ago
Excellent service. Friendly and knowledgeable. Ive been a customer for over a decade and wouldnt take my cars anywhere else!
Published at 8 years ago
Worst experience of my life. Not only did they not fix my transmission after two tries, they broke my radiator, which was fairly new, and they forgot to rehook a component which hit my fan belt (we fixed fixed that). Nothing that went wrong was their fault. Radiator just happened to break, transmission was the part peoples fault.... And yes they made me pay for the radiator. $3,000 and two weeks of empty promises later and we had no choice but to buy a new car. They didnt seem to care a bit that they took food off my kids table, wasted my money and my time. I wouldnt listen to any these reviews, because they may be good most of the time, but, when you mess up, and we all mess up, how you respond means more to me and shows their true character. I had to give them one star to write a review but I wanted to give no stars. I get sick every time I think about it.
Published at 8 years ago
Published at 8 years ago
Im only giving Tranco 5 stars because it wont allow me to give 6 stars. I called Tranco yesterday with what I thought was transmission problems in my 2003 Chevy Avalanche. Spoke to Rick who said bring it over and well check it out. Took it over and Rick drove it around the block, while I waited for the bad news. When he got back he said that it was just he u-joints and not too expensive. They got me in and out in the same day and didnt suggest any unnecessary repairs. Ill be going back to Tranco and giving them referrals.
Published at 8 years ago
Best shop I have been to very honest straight forward people .
Published at 8 years ago
Very capable and reasonably priced, even on my offbeat Saab.....
Published at 8 years ago
Ive had several dealings with Tranco and the customer service there is outstanding. Without spamming this review with too many details, I had a few long overdue repair issues with my 1995 F-250, and it took some time to get it all worked out, but they were focused on taking care of me every step of the way. Definitely recommend them.
Published at 8 years ago
Hands down best customer service Ive ever seen. Rick and the other employees didnt just treat me as a customer or just another person but they treated me like family they were very open and honest and they took into account the other issues I was having as far as financial and made sure that I found the best way to pay for the repairs and also thanks me for my military service and made sure if they got me on the road safely without emptying my bank account and if I ever have any issues again I will not hesitate to take my vehicle to the guys at Tranco
Published at 9 years ago
I called at 8 am on Tuesday and brought in my BMW. The boys at Tranco tested my transmission and concluded the issue to be the clutch on my vehicle. Im very mechanically savy and the boys at Tranco handled my clutch replacement without a hitch. Rick quoted a price and after all was said and done it was the price quoted that I paid. By 1 pm on Wednesday my vehicle had been repaired and has never operated better. They gave me a one year 12000 mile warranty and I couldnt have been happier. Rick is a trustworthy individual and I felt 100% comfortable with their quote. Granted they werent the cheapest quote I recieved but I chose them based on the level of customer service and am glad I did!!!!!!! Not only did they answer any question I had they were able to accomodate the special requests I needed based upon my schedule. I would recommend Tranco to ANYONE needing transmission work. Customer service is one of the best bar none!!!!!!!
Published at 11 years ago
The guys at Tranco do great work. I had a transmission problem that was complicated and costly, but they made the repair for a price that was affordable. Theyre up-front with information, and keep you informed throughout the entire repair. If you want quality transmission repair, this is the place to take your vehicle.
Published at 12 years ago
- 2 photos
- 106 reviews
- 4.2 rating
- Phone: +1 865-379-5090
- Website: http://tranco-transmissions.com/
- Address: 2033 E Broadway Ave, Maryville, TN 37804, United States
- Coordinates: 35.777987599999996, -83.9531227
- Auto repair shop
- Car repair and maintenance service
- Sunday: Closed
- Monday: 8 AM–5 PM
- Tuesday: 8 AM–5 PM
- Wednesday: 8 AM–5 PM
- Thursday: 8 AM–5 PM
- Friday: 8 AM–5 PM
- Saturday: Closed
- Wheelchair-accessible car park: Yes
- Wheelchair-accessible entrance: Yes
- Wheelchair-accessible toilet: Yes
- Oil change: Yes
- Mechanic: Yes
- Toilets: Yes
- Appointments recommended: Yes
- Debit cards: Yes
- Credit cards: Yes
- On-site parking: Yes