Wilson County Hyundai

Entire sales staff was very friendly and so helpful, Especially Rob Crockett , He made the purchase of my 2024 Hyundai Kona very easy and fun. He answered all of my questions and even though it was past time for him to leave, he stayed and took his time explaining the operation functions of the different apps that are built into the vehicle. Thank you Rob, I love my orange Kona.
Mary Watkins

Published at 2 months ago

Best car buying experiences. As a matter of fact, the first experience was so good when we went in to buy my car a week ago, a week later, we went back and got my husband a new car too.

Dylan the sales person is knowledgeable, helpful, friendly and super responsive. Bobby the person who helped us with the lease and Finance was also super friendly and helpful and gave us great advices.

Both of them tried to advise on trim and financing options that made the most sense for us, not just for the dealership.

The sales manager gave us a fair trade in price for our old car, first time in my life I did not feel the need to negotiate up the trade in offer. And tried to make it up for us for the delay of signing contract caused by their system being down the first time.

I got a flat tire a few days after driving the car home and it was towed to a different dealership service and they messed up the claim. Bobby and Dylan tied to help me even though it was after the sale and they really did not have anything to do with it.

Very impressed with the entire team.

Published at 2 months ago

I have had more Hyundai’s in my life than any other car. The warranty can’t be beat and the people are nice. I would recommend waiting until new showroom is finished however

Published at a month ago

Dylan, Bobby, and Terry went above and beyond to make our Hyundai Ioniq 5 SEL Long Range leasing experience a good one. We're not new to car buying, but we're new to car leasing, and the staff at Wilson County Hyundai were super respectful, friendly, and efficient. They answered our endless questions and made the process an absolute breeze. Special shoutout to our salesman, Dylan Coleman. He made the entire transaction feel like a friendly conversation, and there was no pressure or crazy "sales tactics" you may have experienced at other dealerships. We're a couple of weeks into our lease and absolutely loving our new Ioniq5. It's the perfect daily driver, and it's pretty quick. I want to end this by thanking Dylan and the team again for their outstanding service and experience.

Published at 6 months ago

Sadly I have no choice but to come on here and right a review. I purchased a new car from them this year. That process was smooth. Where it goes down to one star is their customer service around services. I have a warranty and needed some work done. Not only does the call constantly drop when calling but the service department never responds. I personally drove up there and was told to just take it somewhere else. Then told that they have someone but they would call me. I’ve called multiple times over the past few months with zero help from this business. I regret buying my car from them and would suggest avoiding this dealership.

Published at 2 weeks ago

On Monday, October 28, I took my vehicle in for an oil change. During the intake portion of the repair, while going over my needs with the service writer, It was mentioned that due to the mileage on the car, a break flush was suggested. I asked what the cost of the “flush” would be, and agreed based on the price given, as well as the scheduled oil change. After all work was completed, I was presented with a bill that was substantially higher than what was quoted. I paid the bill and prior to leaving the dealership left a message for Mr. Robert Sullivan, the service manager to please contact me. This afternoon Mr. Sullivan, called me and stated he had already talked to the service people that were involved. I relayed what the situation was in great detail. We agreed that sometimes there are misunderstandings. Mr. Sullivan rectified this issue to my complete satisfaction. I have been a loyal customer of Wilson County Hyundai for the past four years, and with the resolution today, I will continue to be a customer of Wilson County Hyundai.

Published at a week ago

I love this place! Over the years we have bought 2 vehicles. The entire team there are always great to work with. I highly recommend them for your new or used car purchase.

Published at 3 months ago

I was having a terrible time with my insurance company paying off my previous vehicle that I had an accident in but I went car shopping with Wilson County Hyundai. I found my dream vehicle with the help of my salesman, Jacob but couldn’t purchase it because of my insurance. One month later and the insurance fiasco was settled and I thought I was going to have to start over. I go to Wilson County Hyundai and we were greeted by Jacob and he repeated our story back to us and asked if it had been resolved. I said yes, finally and he said well your truck believe it or not is still here!! I was shocked! He took me right to her! I turned around and headed to the office and said, “Let’s go!”.
I have dealt with Wilson County Hyundai on several occasions and have nothing but positive things to say. I am beyond thrilled with my service from Jacob and my my purchase.

Published at 5 months ago

Matthew was very helpful and knowledgeable. He took the time to answer all my question and help me find my perfect car!! If you are looking for a car go see Matthew. He s the best.

Published at 3 days ago

Wilson County Hyundai provided a seamless sales experience rooted in customer service and customer relationship. As a family that has now purchased three vehicles from them, their superior customer experience will bring us back when the need for a new vehicle arises.

Published at 3 days ago

Austin was the greatest! He was very friendly and helpful and made my dream come true! Thank you Wilson county Hyundai you guys rock!

Published at 3 days ago

Published at 6 days ago

On Monday, October 28, I took my vehicle in for an oil change. During the intake portion of the repair, while going over my needs with the service writer, It was mentioned that due to the mileage on the car, a break flush was suggested. I asked what the cost of the flush would be, and agreed based on the price given, as well as the scheduled oil change. After all work was completed, I was presented with a bill that was substantially higher than what was quoted. I paid the bill and prior to leaving the dealership left a message for Mr. Robert Sullivan, the service manager to please contact me. This afternoon Mr. Sullivan, called me and stated he had already talked to the service people that were involved. I relayed what the situation was in great detail. We agreed that sometimes there are misunderstandings. Mr. Sullivan rectified this issue to my complete satisfaction. I have been a loyal customer of Wilson County Hyundai for the past four years, and with the resolution today, I will continue to be a customer of Wilson County Hyundai.

Published at a week ago

Jacob was a great assistant as we chose our new vehicle. He was very knowledgeable, down to earth and encouraging when we faced doubts about options to choose from.

Published at a week ago

My purchase was a pleasure thanks to Austin and Tom and I very really enjoyed driving my F-150 Fx4 . Thanks Austin and Tom it has been a very positive experience at Wilson County Hyundai. I recommend this dealership as a customer and local business guide

Published at a week ago

Jamaul in service took my call and had me come into service the same day to fix my tire issue . Need more ppl in service with his attitude! 10 stars !!! I tend to go to the Hendersonville location . I will start coming here since the building is finished!

Published at 2 weeks ago

Published at 2 weeks ago

Sadly I have no choice but to come on here and right a review. I purchased a new car from them this year. That process was smooth. Where it goes down to one star is their customer service around services. I have a warranty and needed some work done. Not only does the call constantly drop when calling but the service department never responds. I personally drove up there and was told to just take it somewhere else. Then told that they have someone but they would call me. I ve called multiple times over the past few months with zero help from this business. I regret buying my car from them and would suggest avoiding this dealership.

Published at 2 weeks ago

Philip in The service department took my car at 11:45am Phillip and we had agreed on two diagnostic for my car he said $189 for the motor diagnostic and $189 for the computer diagnostic I agreed then Phillip gave me a text to follow the status of my car after that I waited five hours in the lobby watching the status bar which never moved, and Phillip never contacted me back for five hours later so at 5:00pm I went up to the desk and asked about my car Phillip said they were done? Ok? He said they drove it and didn t find anything wrong totally ignoring our entire conversation about the two diagnostic we agreed on when I handed him my keys. Otherwise I would not of given him my keys They didn t run any diagnostic on my car. In fact he never mentioned the diagnostic again because he never ran one on my car. So I called my warranty company to see if they had been charged for the diagnostic and they had not charged me and they had ever heard of Wilson county Hyundai according to my warranty company so they never called to even check! What a Charade!! . After leaving this dealership I was almost in an accident because the Sensor on my car that they were supposed to fix failed and atomically slammed on my emergency brakes and the car behind me almost rear ended my car. Thanks for nothing Wilson county Hyundai service department you really suck! Yall can t be trusted . Check out your review on the BBB

Published at 2 weeks ago

Published at 2 weeks ago

My service at Wilson County Hyundai was great! The waiting area is super nice and they were very professional, polite and quick!

Published at 3 weeks ago

I recently visited Wilson County Hyundai, and it was a nightmare from start to finish. Upon arrival, I was greeted by a salesperson who seemed more interested in his phone than in helping me. After finally getting his attention, I asked about a specific car I had seen online. He shrugged and said it was probably around here somewhere. After an exhausting 30 minutes of wandering the lot, I found the car only to discover it was locked and no one had the keys. I waited another 20 minutes for someone to help, no one approached or followed up. I felt like an inconvenience and so disrespected I chose to leave. I left feeling frustrated and completely turned off from the idea of buying a car. Save yourself the hassle avoid Wilson County Hyundai at all costs!

Published at 3 weeks ago

Published at 3 weeks ago

DO NOT COME HERE! Actually, don t even buy a Hyundai. I came here a few months ago because the paint on my car has been peeling off rapidly (the car is only 5 years old). They suggested I go to the Nashville location and I told them how I have had multiple bad experiences, one of which resulted in damage to the entire side of my car, though they ended up fixing it. They told me they weren t surprised by this information and that the body shop had been poorly managed. They suggested I get an estimate at a local body shop they work with. I went and got the estimate and returned it back to them the same day. They told me I would hear back from them within a few weeks when Hyundai reviewed the estimate. Over a month passed and I called. They said they had no information for me. I went in around two months to get a recall issue fixed and again - no information and the man in charge was not on site. Throughout the past 3-4 months I have called repeatedly, been promised call backs, and have yet to receive one. No one seems to know whats going on and the man they claim to know about it is always somehow unreachable. Thank you Hyundai, for continuing to waste my time and always leaving me worse off then when I come in.

Published at 3 weeks ago

Published at 3 weeks ago

We had a very good experience buying our new 2022 Santa Fe to replace one that was totaled in an accident. Jacob Grogan and the sales teams were friendly, helpful, and no pressure throughout the process and they did what they said they would do. We had a few little problems which they handled quickly and well. We would definitely buy our next Hyundai from Wilson County Hyundai.

Published at 3 weeks ago

I had an extremely disappointing experience at this dealership. The staff were dismissive and acted as though they were doing me a favor by simply talking to me. They made no effort to help or provide any useful information, and I felt like they couldn t care less about my business. The arrogance here is astonishing, as if they re the only dealership in town. Save your time and go somewhere where your business is actually appreciated. I would never recommend this place to anyone.

Published at 4 weeks ago

worst experience ever. Bought a used car 2022 santa cruz. still had warranty. got it home monday night, it was leaking oil. put in it there shop. it has been 2 weeks and still do not have car. the service department doesnt communicate. i complained to mgmt and i got a phone call on monday that part should be in soon. I have not heard back yet. BEWARE BEWARE. they love to take your money but dont care beyond that. I would never recommend and will never consider them again. will have maintenance completed any any other dealership rather than be ignored. DO NOT USE

Published at 4 weeks ago

I gave 5 stars because Dylan Coleman (the salesman) was awesome. Very easy to work with along with the rest of the staff. I am very pleased with my purchase.

Published at a month ago

When We First got Our Car at This Place I Thought It was a Good Place to get a Car But Now I Know the Truth.its Just a Trick to get Ur Money.We Started getting Water in Our Car on The Window Shield Back in April Took it in Said They Couldnt Find Anything Wrong Now Theres Water Coming in on the Floor Boards .& They Know Our Circumstances About Us Being In Between Homes & Need Our Car Running Good .Well Never Buy a Car From Them Again Period

Published at a month ago

Sadly, my 2023 Tucson was totaled. Of course I go back to Wilson County Hyundai. This time Jacob helped me and really worked with me to get the right car at the best price. I even got a discount for being a repeat customer. So happy and grateful to them all

Published at a month ago

I thank Bobby Raines with answering all my questions about a new car I was considering buying.This is second time I had purchased a new car and needed to trade it in and I appreciates all the help deciding if this new car would work for me. Bobby Raines worked with me and I thank him very much. Wilson County Hyundai is a very friendly dealership. I thank everyone that I had any dealing with .

Published at a month ago

This is the place to go if you re looking for a new car This is our second purchase. See Rob he just a down to earth guy who s looking to find you what you re in the market for. The dealership has true transparent pricing with no add ons. No pressure in the finance office, just an easy transaction.

Published at a month ago

This was the 3rd Tucson purchased in the past years. Rob Crockett the salesman was amazing with his ease to answer questions, knowing exactly what I was looking for and his none pressured sales. A very pleasant experience, fast and easy from the entire team at Hyundai !

Published at a month ago

Not a trustworthy company. Took my car in for a recall and left with a month long headache. They claimed nothing was wrong with my car, yet going 70mph on the interstate and the entire car shuts off. I will NEVER be taking my car back. Worst experience Ive ever had.

Published at a month ago

We had a great experience purchasing our new SUV. The salesman Jacob was the best. He was very knowledgeable, and personable. The finance guy Bobby was great too. They made our experience a memorable one with ease. We are enjoying our Hyundai Palisade Calligraphy.

Published at a month ago

Our experience with Bobby Raines was great. Got a good deal and appreciated how well the transaction went.

Published at a month ago

Reliable and great trust worthy service for vehicles great sales dept always going above and beyond with straight forward honest approach

Published at a month ago

I just purchased my vehicle from here and had a good experience! Everyone was super helpful and efficient. We used Matthew for our sales representative and he was awesome. Haven t had to get it serviced yet, but coming in and purchasing was a breeze.

Published at a month ago

We had a terrific experience with Wilson County Hyundai. The folks were all friendly, helpful, information and not pushy at all. They are close to finishing their new showroom so parking won t be an issue much longer. Definitely recommend.

Published at a month ago

I have had more Hyundai s in my life than any other car. The warranty can t be beat and the people are nice. I would recommend waiting until new showroom is finished however

Published at a month ago

The service staff provides thorough and exemplary service every time Im there. They are friendly, efficient, and very professional. They listen to my needs and concerns, provide advice and feedback as needed and carefully explain my options, and then. when service is complete, they go over everything that was done, and ask if I have any questions. I will never have my car serviced anywhere else!

Published at a month ago

Published at a month ago

I purchased a Palisade through Dylan Coleman the last of June 2024. Dylan was courtesy, professional and extremely knowledgeable. I have recommended him to my friends he is the best. Thank you Dylan.

Published at 2 months ago

Published at 2 months ago

Wilson County Hyundai absolutely earned my business during a recent purchase I made of a 2024 Elantra. Product Specialist, Andrew Lacey - along with Team-Members - provided a seamless, convenient, buying experience! If I could add Stars to this rating, I would...5 isnt enough! Many thanks for Exceptional service.

Published at 2 months ago

Best car buying experiences. As a matter of fact, the first experience was so good when we went in to buy my car a week ago, a week later, we went back and got my husband a new car too. Dylan the sales person is knowledgeable, helpful, friendly and super responsive. Bobby the person who helped us with the lease and Finance was also super friendly and helpful and gave us great advices. Both of them tried to advise on trim and financing options that made the most sense for us, not just for the dealership. The sales manager gave us a fair trade in price for our old car, first time in my life I did not feel the need to negotiate up the trade in offer. And tried to make it up for us for the delay of signing contract caused by their system being down the first time. I got a flat tire a few days after driving the car home and it was towed to a different dealership service and they messed up the claim. Bobby and Dylan tied to help me even though it was after the sale and they really did not have anything to do with it. Very impressed with the entire team.

Published at 2 months ago

Very pleasant experience, I highly recommend.

Published at 2 months ago

Anthony Valenzuela was outstanding and made possible I get my dream car!!! This dealer is amazing !!!

Published at 2 months ago

Entire sales staff was very friendly and so helpful, Especially Rob Crockett , He made the purchase of my 2024 Hyundai Kona very easy and fun. He answered all of my questions and even though it was past time for him to leave, he stayed and took his time explaining the operation functions of the different apps that are built into the vehicle. Thank you Rob, I love my orange Kona. Mary Watkins

Published at 2 months ago

This is the third time I have purchased a vehicle from this dealership. Rob was really great. He was patient, kind, informative and he didnt rush me. I told him what I was looking for and he provided the options and made it a very good experience!

Published at 2 months ago

Great experience. Dylan was great , excellent assistance. Happy with my purchase.

Published at 2 months ago

I have purchased 5 Hyundai Santa Fe cars from Wilson County Hyundai over the years. I have never been disappointed in the service I have received from them. My last two vehicles, the sales representative was Matthew and he is top notch. He is knowledgeable about the vehicles he sells and extremely helpful after the sale. I highly recommend Wilson County Hyundai if you are in the market for a new or used vehicle. You won t be disappointed.

Published at 2 months ago

Published at 2 months ago

Phillip in the service department is great. Fair pricing for major engine work that they stand by. Good communication, and doesnt take forever to get work done.

Published at 2 months ago

I would not buy a car where They will not answer the phone for service.I have had serious trouble today August The 16th 2024.It goes straight to voicemail after the operator answers.

Published at 2 months ago

Jacob my salesman was great very knowledgeable and professional No high pressure just a very laid back experience this is my second new Hyundai Sonata and I love it !!

Published at 2 months ago

Great experience 4th car my family has bought from Wilson County Hyundai always easy to work with. Dylan Coleman was great as usual.

Published at 2 months ago

Wilson County Hyundai just happened to have _exactly_ the Ionic 5 I was looking for. I am happy to report that they also had exactly the buyer experience I was looking for as an out of state buyer: they sent photos, answered questions, were prompt and thorough in communication, emailed all the paperwork so I could read it, beat my banks % rate, and even picked me up in my car from the airport. I arrived, drove, looked it over, signed and left quickly. Smooth as silk experience. Jacob and Tom in Finance were awesome. Thanks for being the type of dealer that everyone wants to work with.

Published at 2 months ago

Philip I appreciate the personal touch everything went great

Published at 3 months ago

Andrew and Tom were great!! The whole staff was so friendly, but not in a (give me all your money way). They truly made my car buying experience easy and efficient.

Published at 3 months ago

Published at 3 months ago

Daughter car needed fluids topped off. Jamaul services got me out in 5 minutes. Topped off my fluids on the lane . Great customer service . Will return at next oil change interval.

Published at 3 months ago

Stopped in to have the air in my tires checked . The gentleman that assisted me was very polite. It s very uplifting when people are respectful and friendly while doing their job. That s rare these days. I cant remember his name but I do remember his dreads. I didn t need much but overall my experience was a great one!!!

Published at 3 months ago

Published at 3 months ago

Do not purchase a vehicle from here. I have had the same issue with my car for over a year, and they couldn t figure out what was wrong with it. We took it to another shop, and they easily figured it out. We took it back to Hyundai for it to be repaired under warranty and now they are claiming they can t do that. All they want is money and they will manipulate you to get as much as they can.

Published at 3 months ago

I love this place! Over the years we have bought 2 vehicles. The entire team there are always great to work with. I highly recommend them for your new or used car purchase.

Published at 3 months ago

Great sales team, helpful but not pushy. Communication is great. Was able to find a vehicle within our perimeters for the price we wanted

Published at 3 months ago

Great process from start to finish. Jacob Grogan and other staff helpful and friendly throughout.

Published at 3 months ago

Published at 3 months ago

I was trying to schedule a service. The individual on the phone could not understand what I was trying to do.

Published at 3 months ago

I had a great experience purchasing my car, even with all the construction going on. Jacob was very friendly and did a great job finding me a vehicle to my liking. Definitely recommend.

Published at 3 months ago

Great service, friendly and easy to deal with. Service provided was first rate and I always recommend Wilson County Hyundai to everyone.

Published at 3 months ago

We just got our car serviced although there were some mistakes in miscommunication the customer service manager went above and beyond to communicate listen and rectify the situation. I would highly recommend this place because they put customer service first.

Published at 3 months ago

Great experience. Rob Crockett was great to work with. He had the care we were interested in waiting for us when we arrived. Walked us through with the details on the safety features. I would buy from him and this Dealership again.

Published at 3 months ago

This place is horrible. I took my Elantra there for service. I spent a week without anyone communicating with me about the status. When I finally wrote them asking about it, they replied back with a link of recommended services without any explanation. When I went there they told me the technician was on lunch. It took me another 3 days to get the hold of somebody. Among the recommended services I selected two services and the third one was covered by warranty. The total of requested service was about $1390 including taxes. Later I requested additional service (replacing rotors and brakes) which they charged for about $992 also including taxes. The total was something near $2400. But when I went to pick up my car, they showed me a bill of $3400. I asked what happened, initially they said they dont know why the bill is different. Then said they also changed calipers while changing brakes. When I asked who authorized it, they Said the dont know and said I should come back the next day because the person on charge of my vehicle was gone for the day. The next day, when I got there this guy took me for a stupid. First they have worked on the charges and brought it down from $3400 to nearly $3000. Then when presenting this to me, First, he said the nearly $2600 I received as was without taxes (which is wrong, I never received a $2600 but $2400 which included taxes) . I paid the $3000 but decided to let him know he learn not to take people for stupid. I eared one thing the day before and another today. Je keeps defending himself saying that he doesnt know why the system presented me with different values than their system. It was simply a scam.

Published at 3 months ago

Very good experience. The sales department is helpful all the way around and make you feel like family.

Published at 3 months ago

My engine seized during driving likely due to the known recalls. Our vehicle was towed there 15 days ago. After a week, we called and were blown away that someone quit and they had no ticket, no key, and had no idea our vehicle was on site. Now another week has passed and multiple calls have been made with promises of calls back that never happen. We are out of a vehicle for a recall that weve brought up before but of course they wont think about doing anything until it actually dies. Well see how that shakes out but where is my damn car Wilson County Hyundai??

Published at 3 months ago

Buying was easy, but we were promised our car would be detailed and it wasn t. It seems after we signed on the dotted line, they were too busy!!

Published at 3 months ago

Wilson County Hyundai is a circus full of clowns We had a good sales/purchase experience here. Matthew Wright is a great salesperson. The one star rating is for the Service department. The first issue was my Service Advisor, Phillip. I saw his name on the estimate paperwork. But he never spoke to me. The estimate I received was very vague. All it said was diagnostics. Matt, my salesperson actually showed me the damage. At one point I was told I might need to wait months for the part(s). The worst part was waiting six hours for a $1800 repair to the radar module. . I arrived here before 9am. I was told the repair would take 2 to 2.5 hours. I let them know I was waiting. When I checked on the progress of the repair three and a half hours later (at 12:30), I was lied to. I was told they pulled it in 10 minutes ago and it would be another hour. At 12:54 I received a panic alert followed by an unlock signal at 1:01pm. This indicates they hadn t even started on the repair! This was the lie I referred to earlier. My Palisade was completed at 2:45. When I went to pay, I was informed (for the first time) of a 3% credit card fee! The service manager said he could not prevent the charge, but he could adjust the invoice to allow for it. Several minutes later, my credit card was run, but the amount charged (before the fee) didn t match the invoice! After waiting another 15 minutes, I finally received an invoice that matched the CC charge. As I drove the car, I found the radar had not been calibrated correctly. It sees vehicles in the right lane and slows down my cruise control unnecessarily. . I will not be going back to Wilson County Hyundai to get it properly calibrated. BTW, Matt offered me a loaner vehicle, but I told him I would wait if it was going to be less than 3 hours. At this point, there is nothing Wilson Hyundai could do to get me to return here for service or my next purchase.

Published at 3 months ago

Was in need of a new car and ended up finding what I liked at Wilson Co Hyundai. Our salesman was Rob and he was very informative and knowledgeable about all the cars and not the least bit pushy. After driving several we settled on an Elantra and the buying process couldn t have been any easier. I would highly recommend Rob and this dealership. The entire staff was great.

Published at 3 months ago

I had an exceptionally great experience at Wilson County Hyundai. Dylan was outstanding. He was honest and collaborative, going above beyond to make help me lease a Hyundai Ioniq 5. Tom and Dylan made the process straightforward. I did not feel pressured and they professionalism and honesty were appreciated. I strongly recommend anyone choosing Hyundai to make their way to Wilson County, as I will be sure to seek out for my next vehicle. Thank you Dylan and Tom, as well as the rest of the Wilson County Staff.

Published at 4 months ago

I have brought my Elantra in twice for burning excessive oil. They never fixed the problem and try to deny it is a problem. Customer service is terrible. Dont buy Hyundai, waste of time and money.

Published at 4 months ago

Buying the vehicle was a good experience. Even bought an extended warranty. When the time comes and something goes wrong and the extended warranty that we PAID for has to be use you have to jump hoops just to get your vehicle fixed. The service department has kept our vehicle for a month now! Waiting on approval to fix it. How long does this take?? 2 weeks!?!? I think not. Not only that we had to send in every bit of proof of the maintenance that has been done on the car because driving an hour from where we live to Lebanon to get an oil change just isn t possible. Never get an update unless we are the ones requesting it. We would like are vehicle fixed and back to us in a timely manner. I will never buy another at this location again.

Published at 4 months ago

Loved the experience. They worked really hard to find my dream car and I m so thankful!

Published at 4 months ago

On June 28, 2024 I purchased a 2024 Venue from Wilson County Hyundai. Rob Crockett was the salesman who helped me. He was very kind and professional. He listened to what I was looking for then he showed me what he had available. I was working with a budget. And Rob helped me stay within my budget. I love my new Hyundai Venue!! I highly recommend Rob and Wilson County Hyundai!!

Published at 4 months ago

I will spare all the details because this could be a short book. We were first told that our first warranty issue on our new car was not an issue because a headlight full of condensation was normal beings they are not sealed units. Well common sense tells me that isn t true so I call the dealership every couple months to ask if they ve ordered the part So here we are 6 months later trying again. They make us come up there 5 TIMES BEFORE IT GOT FIXED. When I picked it up from fixing the headlight they were closed, but to my surprise the engine light comes on immediately upon starting the car. I later find out the horn wasn t working while a car was almost backing into me in a parking lot. When I brought it back I was asked to have more grace. LOL I gave 5 chances but it took 6. I must also write that there was at least a week span that their phones weren t working and I could not get in touch with ANYONE AT ALL to let them know my engine light was on. Sorry folks if you re looking for hassle free service to go with your nice new car I don t recommend this place. We will be going way out of our way for service and we will not be buying from Wilson county Hyundai.

Published at 4 months ago

Published at 4 months ago

I have been to their service department on 2 occasions. Both were for recalls in my hyundai sonata hybrid. The service personnel are top notch and friendly. I highly recommend them over the others. Treat you like they value your time and business!

Published at 4 months ago

Great experience. Highly recommend.

Published at 4 months ago

Bobby Raines is very professional and kind. He s a family man who knows what you need. The whole process is excellent. I wouldn t go anywhere else.

Published at 4 months ago

Your latest commercial with the nonstop texting sound effect has made me want to NEVER buy a car from your company. Who does this!?! Use the MOST ANNOYING sound you could find and INCESSANTLY repeat the noise over a15-30 seconds ad? Absolutely zero thought was put into the making of this ad. Why anyone would ever give your business any money when you clearly hate and want to drive your customers away. And i will stay clear of any TV channel that agrees to show this garbage marketing (cbs channel 5).

Published at 4 months ago

I should ve written this review several months ago when I took my new car there for its first service since Hallmark Hyundai didn t have a service appt open for a couple of months. I thought it would just be a simple oil change and tire rotation but they told me there was a nail in one kf the tires and that it would be about $350 to replace the tire. Thankfully I called my husband and he told me to take it to a tire center near our home. I did just that and they fixed it for FREE! I was upset bcuz I would ve paid the $350 had I not ask my husband first. Then when I got home I looked at the sticker the service sticker they put on my car and the date is exactly one year from the date I brought the car in or 13,000 miles. I ve never waited a year to get an oil change so it s definitely an error but geeez! Needless to say, I will not be going back to Wilson County Hyundai for service again. I would ve given 1 star but the service dept staff in front were nice and friendly.

Published at 4 months ago

Published at 4 months ago

So, $55 online service is $150 in person. If you push back it s $70, plus taxes and fees it s $90, and then it s a 3% card surcharge?? This place is a scam, Hyundai should be ashamed to have them as a dealer. Garbage behavior.

Published at 4 months ago

After visiting several dealerships in the Nashville area, we chose Wilson County Hyundai. From the very start, our salesman, Matthew, was a complete gentleman. He was not pushy, but very knowledgeable and patient, answering all our questions and concerns. He made us feel comfortable. The whole process was smooth, including finance.This is second time weve purchased a car from Wilson County Hyundai. We love you guys And we love our new Santa Fe!

Published at 4 months ago

I love my new Hyundai and I couldn t have more pleased with the entire sales process. I was treated very fairly on the trade-in and the financing folks were able to structure the loan terms to meet my needs! I wouldn t shop anywhere else than Wilson County Motors!

Published at 4 months ago

Wilson County Hyundai went the extra mile to make sure that I was able to get the best deal to meet my needs! I loved the easy process!

Published at 4 months ago

Dylan was fantastic. He was very helpful, knowledgeable, patient and responsible!

Published at 4 months ago

I was having a terrible time with my insurance company paying off my previous vehicle that I had an accident in but I went car shopping with Wilson County Hyundai. I found my dream vehicle with the help of my salesman, Jacob but couldn t purchase it because of my insurance. One month later and the insurance fiasco was settled and I thought I was going to have to start over. I go to Wilson County Hyundai and we were greeted by Jacob and he repeated our story back to us and asked if it had been resolved. I said yes, finally and he said well your truck believe it or not is still here!! I was shocked! He took me right to her! I turned around and headed to the office and said, Let s go! . I have dealt with Wilson County Hyundai on several occasions and have nothing but positive things to say. I am beyond thrilled with my service from Jacob and my my purchase.

Published at 5 months ago

We carried our Hyundai Santa Fe 2022 to get it serviced on 6-6-24 , I had a free oil change, a free tire rotation, I needed a rear wiper blade which cost me around $72.00 to have them put it on, $20.00 for the blade and $52.00 labor for a 5 minute job..I also had a front sensor that was throwing a caution sign on the dash, they said they would have to run a diagnostic check on it and that was another $189.00 and come to find out it was not covered under warranty and we only have 22,000 miles on the car, we didnt even get a copy of the test they run ,they said maybe we hit a pot-hole and messed it up!!!! All and all when said and done it still cost me $ 401.00 for what they said they did ,we was there four hours so I guess they charged me $100.00 a hour....$ 200.00 was for labor. If your looking to buy a car I would not go here. We have bought 3 Hyundai cars over the past few years and after this it is my last.....

Published at 5 months ago

I took my 2022 Ioniq 5 in for routine maintenance and a recall/update. I had been experiencing an overheating issue with L2 charging. It has gotten so bad I now have to charge on the very lowest setting. Highly irritating! Anyway.... I called ahead and made sure the issue was known. When I checked it in the individual also logged the specific issue. When I picked it up I inquired.... first I was told that they were unable to replicate the issue. When I pointed out that the vehicle had not been put on charge at all while in their care, it changed to oh the recall / update will fix that. Needless to say I was skeptical. The response was to if it keeps happening just bring it back. Its 51 miles one way and I took the day off and TWICE highlighted the issue. Just bring it back??? Not an acceptable solution. I told them what the problem was and they never even bothered to plug it in to see what issue was. I twice stated the issue and it was even checked. Had they bothered to plug it in they would have soon realized it was NOT fixed. I absolutely love my ioniq 5!!! Love it... but the service on the issue is souring it quickly. Oh and my Hyundai app did not appear to register the service. Its still showing over due. Update: still no better. I attempted to charge at the higher rate again today. Same results.

Published at 5 months ago

I had a great experience getting my Ioniq 6 at this location. Matthew was very helpful and willing to work with us to meet my needs.

Published at 5 months ago

I have been a Hyundai customer for 5 years and it is the best car that I could ever have. I have had the best experience with the team members of Hyundai. If you are ever in the market for a car pre-owned or new definitely the place to go. Great staff!

Published at 5 months ago

We enjoyed working with our salesperson, Rob Crockett! This is the second Santa Fe we have bought from him and he is always honest, is knowledgeable about the vehicles, and gave us a good deal with no pressure!

Published at 5 months ago

It was a very easy experience with everyone at Hyundai in Lebanon. They made the whole process super easy, answered all my questions, paired my phone to the car, showed me only cars that I was interested in, so I didn t feel pressured, and they were super kind. 10/10 yay!

Published at 5 months ago

DO NOT BUY A HYUNDAI!!!! BUYERS PLEASE BE AWARE!!! PAINT COMES OFF!!! THIS HAS BEEN AN ISSUE AT LEAST, SINCE 2014!!! DO YOUR RESEARCH!!!

Published at 5 months ago

Published at 5 months ago

I m glad we chose to go to Wilson County Hyundai to shop for a new vehicle. Their selection was better than any other dealer we could find in middle Tennessee so we were able to find the perfect vehicle for us on the lot, test drive it, and make a deal. Everybody there was kind and helpful making our experience top notch.

Published at 5 months ago

I set up an appointment for a recall of my 2013 Azera, it was 2 months out but that was ok! I added to the service a new cabin filter and wipers, also to check the door locks that were not working. During the service, I received and text with the estimates. (Door lock actuator over 2K to fix 3 doors). I called and asked if there was a better price. I received a 300 decrease estimate. I thanked them and said, no thank you we re good. The service person said my car was done with the recall but were finishing putting the doors back together. I called back again an hour later spoke to another service person and they said they were still working on the car and didn t know when it would be done. When I finally got text that it was done the next day, I went to pick it up and found out they never fixed the recall. Said the part wasn t in. Nearly 400 dollars later I have a bill for new wipers and air cabin filter and the price to check the locks but not fix as it was too expensive. What I m so mad about is I could have taken my car elsewhere for the cabin filter and wipers and charged much less. AND I was told the recall was fixed only to find out it wasn t and we d have to come back. Its a 40min drive for us each way. I feel scammed. PLEASE have your service schedulers KNOW they can not fix a recall if parts aren t available before they schedule a service and work on communication with clients.

Published at 5 months ago

This had to be the best car buying experience I ve ever been through. Jacob was amazing and didn t make me feel pressured at all. We love our new Santa Fe so much.

Published at 5 months ago

My husband got an estimate on a vehicle here and decided to think on it and come back later. When he returned here a couple of weeks later, he made the mistake of mentioning we have a baby on the way and the same sales guy from before gave us a new estimate that was $500 more, thinking we wouldn t realize because the sales guy forgot him. If that wasn t enough, they told him they would not be able to tell him the final price of the vehicle and there was a $3000 non-refundable down payment to hold the vehicle. Needless to say, we went to a different Hyundai dealership. Edit: Response to Wilson County Hyundai I can provide info on the sales person who we interacted with, but not the manager who approved the quote each time. While I understand practices were different during Covid, we went to Hallmark Hyundai and they had a refundable $1000 deposit and locked the price of the vehicle. At Wilson County Hyundai, the only difference between quotes was my husband spoke to the sales guy about how we needed a vehicle for our growing family the second visit. The MSRP was exactly $500 more, outside of add ons and shipping with no explanation with this increase. It seemed evident that he didn t not remember giving a previous quote for this vehicle to my husband. This should have been the easiest sale for the guy, but these practices seemed extreme and advantageous, even during Covid times and we found that they differed greatly from other Hyundai dealerships.

Published at 5 months ago

My wife and I had an issue at the dealership, which happens from time to time and is completely understandable. With that being said, Robert Sullivan, Fixed Operation Director, reached out the day after the issue and had a great conversation with me while we worked toward resolution in a professional and respectful manner. I have owned Hyundai for all of my adult life and believe this experience while difficult at first, really shows me the people that Hyundai employs, and that is high quality individuals with professionalism. Looking forward to replacing our Volkswagen for a Sonata or Elantra in the future.

Published at 5 months ago

I visited Wilson County Hyundai and had the pleasure of meeting Dylan, a sales representative. We embarked on a test drive together. Given my background in IT, I posed several technical inquiries to assess his knowledge. I was impressed by his adept responses, demonstrating a keen understanding of the latest technological features of the 2024 Hyundai Sonata SEL. The financial process was remarkably smooth. We handled all the financial aspects onsite and concluded online. I entered the dealership with a predetermined price in mind, which they honored without hassle. If youre considering purchasing a new Hyundai, I highly recommend seeing Dylan. While Im confident the other sales staff are equally excellent, Dylan truly stands out!

Published at 6 months ago

We had Dylan Coleman as a sales consultant and he was phenomenal! He was incredibly knowledgeable, and helped us to find the car that was perfect for our needs. He made the process seamless from start to finish and answered all of our questions. We are so grateful that we chose Wilson County Hyundai and got Dylan as our sales consultant!

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

The staff was incredibly knowledgeable. I knew exactly what I wanted and Robert found it for me quickly. They made it very easy. Absolutely in love with my new 2024 Hyundai Tucson! Got a great deal! I ve only owned Hyundai s, with good reason!

Published at 6 months ago

Dylan, Bobby, and Terry went above and beyond to make our Hyundai Ioniq 5 SEL Long Range leasing experience a good one. Were not new to car buying, but were new to car leasing, and the staff at Wilson County Hyundai were super respectful, friendly, and efficient. They answered our endless questions and made the process an absolute breeze. Special shoutout to our salesman, Dylan Coleman. He made the entire transaction feel like a friendly conversation, and there was no pressure or crazy sales tactics you may have experienced at other dealerships. Were a couple of weeks into our lease and absolutely loving our new Ioniq5. Its the perfect daily driver, and its pretty quick. I want to end this by thanking Dylan and the team again for their outstanding service and experience.

Published at 6 months ago

I have bought my last 4 cars here. And will probably buy the next ones here as well. Just bought another one 4/22/24

Published at 6 months ago

This was a fantastic experience buying a new car! Rob was wonderful to work with and listened to my needs and found me the perfect car for my family!!! The process of sale was seamless and quick and I can t thank Rob and Tom enough for all of their help in this experience!!

Published at 6 months ago

Excellent experience with very professional sales person. He knew the product and worked with me to get financing in place to make the purchase! Appreciate the no high pressure approach and would definitely go there again for another purchase, and would recommend these folks to others for their automobile needs.

Published at 6 months ago

Published at 6 months ago

our salesman Andrew was the best! Honest helpful and will explain every detail so you will understand. please go see him!!! oh and the business manager was just as great!!!!!

Published at 6 months ago

Nice people there

Published at 6 months ago

The repair shop can not call my wife back about her mom van there verry rude

Published at 6 months ago

They now charge a 3% surcharge for using a credit card. Take your car to a local shop instead. Or bring a suitcase full of cash.

Published at 6 months ago

Very ethical and straightforward!

Published at 6 months ago

Rob did an outstanding job. Very friendly

Published at 6 months ago

Best experience at a dealership that I have ever had. the staff was not pushy, very patient, honest. We worked with Dylan and he was very knowledgeable with technical details on the cars and trim levels that we wanted to see.

Published at 6 months ago

This was a pleasant buying experience! Mathew Wright was great and helpful will all I needed to know about my vehicle! Highly recommend this dealership! This is my 2nd car I ve purchased at this dealer!! Love the new 2024 Santa Fe!!

Published at 6 months ago

Published at 7 months ago

Quick. Smooth. No haggling. Rob was the best sales rep.

Published at 7 months ago

Wilson County is hands down the best dealer in Middle Tennessee and Andrew Lacey was a fantastic salesperson

Published at 7 months ago

Had a great experience at Wilson County Hyundai. Worked with Dylan Coleman who was extremely easy to deal with and extremely straightforward.

Published at 7 months ago

Love my 2023 Santa Fe Calligraphy. Mr. Crockett and the entire team at Wilson County Hyundai were courteous and professional throughout the entire process. This is my third Santa Fe purchase. I visited another dealership close to my home, it was not a great experience. Wilson County Hyundai is 45 minutes away from me but definitely worth the trip. Highly recommend Mr. Crockett and the entire team at Wilson County Hyundai.

Published at 7 months ago

Went in to test drive a car, and Andrew delivered the best service ever! He was not pushy, but instead answered every question about the car I had. He was knowledgeable about the vehicle I was there to test drive, and showed me other vehicles to compare features. He never tried to sway me toward a particular vehicle over another, just presented facts. He was not in a hurry to get rid of me or sell me on anything. I drove away with a brand new Tucson that I am in love with!!! Thank you Andrew!!!

Published at 7 months ago

Seamless. Best buying experience from Salesman to Finance. I definitely recommend!

Published at 7 months ago

This is the best team in the automotive industry! I want to Thank Dylan Coleman (sales man), Wayne and Bobby (finance) for their help. We purchased a new 2024 Santa Cruz from them and they went above and beyond for us.

Published at 7 months ago

Always have a great experience when visiting the lot there. Bobby is always very helpful.

Published at 7 months ago

Such a horribly managed service department. Poor communication as well.

Published at 7 months ago

Extremely satisfied with my experience at Wilson County Hyundai. First time buying a car and Rob answered every question thoroughly and was very inquisitive.

Published at 7 months ago

2 out of the 3 times I have had my car serviced at Wilson County Hyundai , I have had to wait nearly 3 Hrs. twice, and was told while booking appt. no longer than 1 Hr. and to add insult it was in a crowded Contruction trailer this last time, I understand temporary waiting rooms but not for 3 Hrs. Very disappointed that Hyundai allows this, I live too far away to leave my car and make 2 trips !!!

Published at 7 months ago

Everyone was very helpful, they worked hard to get us a good deal on our new Tuscan. We love it and would highly recommend Wilson County Hyundai!!!

Published at 7 months ago

I love my Hyundai and the service at Wilson County Hyundai! They are always professional, fast and dont try to add on a million things I dont need. I would highly recommend them to anyone!

Published at 7 months ago

Great experience! Dylan was awesome! He wasn t pushy and was patient answering all of my questions.

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Great place to buy and have your car serviced!!!

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Published at 8 months ago

Best dealership Ive ever worked with. Andrew Lacey is a caring and thoughtful person. Very helpful.

Published at 8 months ago

They lie on the application to help yourself like putting cars in names That youre supposed to be just the cosideri would never recommend them

Published at 8 months ago

Great experience shopping and buying here. Andrew was thorough in explaining the safety features and the technology in operation of the car. He assured me he would be available for any questions I might have. Im loving my Hyundai Tuscon.

Published at 8 months ago

Published at 9 months ago

Dillon Coleman is the best! He really cares about your experience there. Go see Dillon for your next vehicle purchase!!

Published at 9 months ago

My wife and I recently had the pleasure of meeting and working with Matthew Wright. Matthew was extremely attentive, professional and accommodating. We ended up taking a Santa Fe. Part of that decision was obviously the vehicle itself, but we also do business with people who we feel enjoy doing business with us. Matthew was just such a person! Kudos to him and to Wilson County Hyundai! We look forward to what we hope is a great vehicle. Rick and Beth Mason

Published at 9 months ago

Published at 9 months ago

My wife and I just purchased a 2024 Hyundai Tucson Hybrid N-line from Wilson County Hyundai. As most people know, purchasing a new car has a certain amount of anxiety and excitement connected to it. Dylan Coleman was our salesman and we could not have asked for a better one. Dylan not only removed any anxiety we may have had but greatly increased the excitement in purchasing this car. Dylan was completely knowledgeable about the Tucson and was able to show us all of the features this car had to offer with the invitation to contact him with any questions that might arise. Dylan also noticed and showed us a small spot of chipped paint after the first time we reviewed the car. Dylan had that taken care of and you would never have known it was there, looks perfect. Working with Dylan was a pleasure and we highly recommend him and the sales group at Wilson County Hyundai.

Published at 9 months ago

We ve purchased two cars with Matthew in 2 years. I love that there hasn t been any premium charge that other Hyundai dealers put in the price. I also love how easy it is to text with any questions or concerns. Probably my favorite part is I still reached out with questions after my purchase and they still treated me exactly as they did before I purchased.

Published at 9 months ago

Professional staff, smooth transaction, no games or pressure. I would 100% recommend Wilson County Hyundai for your next vehicle trade/purchase.

Published at 9 months ago

Published at 9 months ago

You can not drop customer cars inside the gates after hours. Sometimes people break down at night or on weekends.

Published at 10 months ago

Brendon ws the reason I purchased vehicle. You should use him to train new salesmen. No pressure, just good information. Great experience.

Published at 10 months ago

Excellent customer service from Wilson county Hyundai

Published at 10 months ago

Rob was very knowledgeable, and he listened to me to find the best vehicle to suit my lifestyle . It was a great experience and I love my new car!

Published at 10 months ago

Matthew was very helpful

Published at 10 months ago

Had a seamless buying experience with Dylan! Within days of telling him the next model, trim, and color I wanted, he had the car ready on the lot in pristine condition! The actual paperwork process was transparent and straight forward. Couldnt recommend Dylan and his team more for anyone looking to buy a new car!

Published at 10 months ago

Great customer service. I love my car!

Published at 10 months ago

Published at 10 months ago

This was my 5th Hyundai purchased with Rob. Hands down the best car buying experience you could ask for. Never pushy but always there to answer any questions. This last purchase was made shortly after totaling my Palisade (Rob patiently delt with me for 3 years coming often to check them out). The entire Hyundai team was so kind in reaching out to me after my wreck. They all expressed how thankful they were that I walked away without any injuries. I believe the safety features of the Palisade kept me safe. I thankful for Hyundai; especially Rob and the rest of the Wilson County Hyundai sales team.

Published at 10 months ago

Our salesman was very professional and worked hard to find the vehicle we wanted. From walking on the lot the first time to the delivery of our new SUV everything was a great experience. Highly recommend you see Matthew Wright.

Published at 10 months ago

Id like to give a thank you shout out to Wilson County Hyundai and Mr. Randy Jackson. I took my car there Thursday to have a couple of things checked out. I needed a new battery and they took very good care of me. Thank you Wilson County Hyundai and Mr. Randy for being so helpful and offering up the best customer service!!!

Published at 10 months ago

Great customer service, great people to deal with. We could not have asked for a better buying experience.

Published at 10 months ago

Published at 10 months ago

Published at 10 months ago

The service department was very professional and courteous when I was there, but that is the end of my pleasant experience. 1. Before making my appointment, I asked if they had Wi-fi so I could work while I waited for my vehicle. I arrived at my appointment before I handed over my vehicle, again I asked about wi-fi and I was told I again it was available for me to use. Once I got inside I could not find the wi-fi, after asking a 3rd person, they told me the wi-fi was actually not available. 2. I had waited about 2hrs for service to be completed which to me is too long, especially if you have an appointment. I had received an earlier text notification that my vehicle was ready, but the status online showed it was still being inspected and no one came to get me inside as they did for other customers. This unnecessarily prolonged my wait time. 3. I ordered an engine air filter for my 2021 Hyundai Elantra N-Line. They told me it had to be special ordered. I paid for it and waited about two weeks. No one ever called me. Finally, I stopped by and I was told it had arrived a while ago, but no one called me. Once I got home with the part I picked up, it was the wrong air filter, it did not fit my vehicle. Frankly, if they cant handle these simple tasks, I would not trust them with anything more complex than a regular oil change or purchase a vehicle from them.

Published at 10 months ago

We have bought several cars from Wilson County Hyundai and have enjoyed them all. This time was extra special! Bobby Raines has always been our salesperson and that hasnt changed, except he is being promoted and we are his last client before he becomes a Finance Mgr. And he didnt let us down! We drove home in a loaded Tucson! Thanks for, as always, being a wonderful salesman and an even better friend. Merry Christmas. The Daltons

Published at 10 months ago

Published at 10 months ago

I dropped my car off almost a month ago, and I still havent received any real update at all. The only answer I get is Ill looking into that and my call is never returned. My service advisor (Chris) is impossible to get a hold of. Deborah is the only employee that has taken any initiative at all to try and help me. Seems like a poorly run place.

Published at 10 months ago

Service department is awful! Ive taking my car in for the same issue several times and I keep getting the runaround. Each time it was supposedly due to another issue, so they charge me for that, yet the original issue has not been fixed. I was promised a call back never received it. I left messages never got a response. I hate that I ever bought a car from these people.

Published at 11 months ago

The service department of this dealership has become a nightmare. It takes weeks and sometimes months to make an appointment. Appointments not honored. Bring your car in, and they want you to leave it for days. This started during the pandemic, so we gave it some time to improve, but unfortunately, it has not. This is a disgrace to the brand when a dealership cant adequately support the cars they sell. I have been a customer of WCH for 16 years, but now I am done with this dealership and Hyundai in general.

Published at 11 months ago

I brought my car in because it wasnt holding oil and was stalling on the interstate, I was told it was my oil control valve and that based on my mileage I needed spark plugs. Me and my wife stall out on the interstate yet again and the oil is completely gone just like last time. I bring it back and Im told theyll take a look and Ill hear back in a couple days. I finally hear back and they tell me what I had already known the engine doesnt have oil and that they still needed to continue diagnosing the vehicle to find whats actually wrong. So they saw the OCV was off by .8 ohms and thats whats causing the stalling. They didnt test drive it or do any further testing until I brought it back. I was told the tech stopped there and I was given the car back because thats their policy. I was told today that the original repair was their mistake and Ill be refunded the money for the OCV. Ive been transferred a dozen times, the original part wasnt ordered, I was told it was gonna cost a crazy amount of money to have it expedited due to the holidays.... Everything about my visit and time with them has been unpleasant and nothing short of dishonest disrespectful and unsafe. I had 3 recalls done on my vehicle while it was there as well. 1 was to fix the brights on the car, the thing is they had already been fixed with an OEM Hyundai headlight repair kit.... So they continue to fix them and break one of my original headlights. They did replace it but again you couldve tried to turn them on first. But $900 later we dont have a car we can use and Ive just been quoted $3800 to have my vehicle repaired again or I could come get the car and have another dealership or your mechanic look at it.

Published at 11 months ago

I have bought 2 cars here (2013 and 2023), and both times have been excellent! Both new cars. Went to the dealership for regular maintenance for several years and they were always good. Used to drive 45 minutes to get it done there, now luckily I live closer. The sales guys have always been genuinely friendly and, most importantly to me, consistently transparent and reliable. Not pushy at all. Very flexible. Im a skeptic in general and especially of sales people, but I have grown to trust their sales team. We had Bobby this time and he is an absolutely great guy! Bought a car from them after test driving at a few places and the Nissan in Cookeville was like pulling teeth just to find out what interest rate I could expect. Wilson County Hyundai, on the other hand, had no problem being totally up front about all the numbers, and even managed to give me HALF the interest rate Nissan finally put out there. I also had no problems at all with my last car for the whole 9 years I had it, so that speaks to Hyundai reliability. Their warranties are pretty impressive, too. Next time Ill just go straight to them when Im ready for a new vehicle.

Published at 11 months ago

Always great buying and delivery experience.

Published at 11 months ago

I had a great experience here. Rob was a great salesman to work with. I d recommend shopping here

Published at 11 months ago

Published at 11 months ago

Whats the point of setting up an appointment if theyre going to have you waiting over 4½ hours to have your car looked at anyways. First time visiting this location & it was definitely not a good experience. The staff seemed nice enough though, but if youre not going to honor an appointment time, why even set it in the first place.

Published at 11 months ago

Took my car to the dealership Sat Nov 25th for oil change, tire rotation and general once over. Everyone who help me was very nice and pleasant. Upon paying my bill I was told I needed tires and cabin filter which I knew. I was also told I needed rear brakes and I asked for a quote on above. I am a retired older woman but was concerned about the brakes as my car only has 37,000 miles and I did not have any issues. I talked to my son who was also surprised. I called a reputable company to get a quote on brakes. They wanted to inspect before quoting at no charge. I was informed that my brakes were fine. I am disappointed in the dealership which I trusted.

Published at 11 months ago

I am very pleased with my 2021Hyundai Elantra. I have brought my car in for regular maintenance which was free for several visits. Waiting room is comfortable and stacked with drinks and refreshments. Wifi is offered in a quiet area. The people keep me updated on my car and time. I can text at any time to ask about the car. It is very convenient and I never mind waiting because the wait time is not very long and I meet other people and talking makes the time seem to go faster.

Published at 11 months ago

Bobby Raines at Wilson County Hyundai was fantastic at getting us into a new Palisade Calligraphy! Once delivered, Bobby took us through all of the features and new tech the vehicle had and explained any and all questions we had. Very good buying experience overall!

Published at 11 months ago

My experience was great! Dylan was great to work with and treated me with respect and kindness and helped in anyway he could to help me get the car I wanted. I would recommend them if you want a family atmosphere to make your purchase go easier. Thanks again

Published at 11 months ago

Helpful people: Andrew and Rob No pressure; patient with our indecision between electric, new gas, hybrid, or used.

Published at 11 months ago

Very pleasant experience in the entire process, including very knowledgeable salesperson and financing.

Published at 11 months ago

Great experience and great sales staff!! They went above and beyond to make sure we got the exact vehicle we wanted at the price we wanted!!

Published at 11 months ago

Dylan and the entire team at Wilson county Hyundai were amazing! They made sure I was well informed and taken care of fully even though I was on a time crunch. I have nothing but wonderful things to say!

Published at a year ago

Great experience purchasing my new car! Rob Crockett sold me this Hyundai as well as my last one. He is very patient, helpful and professional. Thank you Rob for making the process easy!

Published at a year ago

Nice people and fast service

Published at a year ago

Published at a year ago

Published at a year ago

Sales folks were very kind and helpful. Answered questions that we asked. Most had a great sense of humor. Was real happy with the internet rate given my excellent credit. Overall a positive experience.

Published at a year ago

Great experience! Everyone at the dealership was helpful and accommodating. No high pressure sale but understood our needs. Made the process simple and easy! First time with a Hyundai and love it! Zach was a great salesman.

Published at a year ago

Always great service from the sales team! All of the guys have been super helpful and make sure i m always taken care of!

Published at a year ago

Thank you Andrew for being so professional and knowledgeable about the Palisade we bought. There is so much to learn, but you gave us so much information that was very helpful when we started driving it. We LOVE the SUV.

Published at a year ago

Zack and the entire team at Wilson County Hyundai were wonderful to work with. They were all informative, efficient, and supportive through the entire buying process. I love my Hyundai Palisade, and it s perfect for our growing family.

Published at a year ago

Published at a year ago

Published at a year ago