Fortera Credit Union

Mr Jay Hall VP of Branch Operations was instrumental in assisting me. I am a brand new widow that needed assistance with my late husbands joint account. He was a subject matter expert and was respectful that I was still grieving. He guided me through the process of making me the sole owner of our joint accounts and completing a new signature card He answered any questions I have and was timely in his feedback to my calls.

Published at 3 months ago

Kansas provided excellent service. I drove all the way from AL to get my issue fixed since I could not over the phone. I would recommend Kansas to any and everyone!

Published at a month ago

We walked in to buy CD there was in line the lady was very polite. We were told that it would be quite a while to buy a CD if we would like to come back later. Would be nice if the bank manager would take a little interest in the place.

Published at 3 months ago

Mannnn Listen Here. GIVE THAT WOMEN NIKIK (the one that works over at the main Fortera in Clarksville) A RAISE !! She assisted me with care while helping me secure this car loan. she’s sweet , friendly and very understanding. Not only that , while helping me , she gave me sauce on more information to help my credit for future purchases and etc. I definitely “RECOMMEND” !!!! Any brick wall that came up during the process(which was LONG) she broke through it like a warrior for me! I LOVE YOU NIKIK ! YOU DID YOUR BIG ONE GIRLLLLL !!! lol

Published at a month ago

We had two appointments back-to-back at the Dover Crossing Fortera with Ms Pamela Johnson for Notary and then questions about our accounts. Our appointments were on time and she was very courteous and helpful. Thank you.

Published at 2 months ago

Ms LeAnn at Fortera Credit Union is an awesome employee who cares for the wellbeing of the customer. She helped me out and directed me to an awesome saving plan. Thank you Ms LeAnne!

Published at 2 months ago

WE ARE THANKING ELOHIM ALWAYS, BECAUSE THE KINGDOM OF HEAVEN IS AT HAND! AND THE REPRESENTATIVE BRIANNA, SHE ALWAYS GREAT US, AND HAS THE BEST PATIENCE IN WAITING ON MAKING SURE THE CUSTOMER HAS THEIR INFORMATION READY! I HOPE YOU ALL WILL GIVE HER A RAISE SOON FOR HER AND HER FAMILY! TO GOD BE THE GLORY FOREVER, AND EVERMORE, AMEN!!! ENJOY AND THANKS BRIANNA!💝🙏🌈💖ENJOY!

Published at 4 months ago

I Edward Estes was at Fortera Credit Union on Dover Crossing and I was waited on and greeted with a very warming smile by a young lady by the name of Kalisha, she was very welcoming, professional, and maintained a very nice conversation all while doing business in a very professional manner Bigg Shot out to Fortera and Kalisha on a job well done.

Published at a month ago

Not happy at all,all I wanted to do was borrow another thousand dollars, like I had done earlier and then paid off I have had a auto loan through Fortera for over 3 years, they certainly do not mind taking the interest I have faithfully paid to put food in their mouth, but when I have a need, all this fine speech about me being part of their family,is not true.All I am is a jumble of numbers and stats on a credit report, despite being a loyal customer. I have been kicked to the curb, and my loyalty has been repaid with ashes..

Published at 20 hours ago

Nicole was so helpful!!! Thank you so much!!! Thank you, Again Nicole, for assisting me on 10/10/2024!

Published at 4 weeks ago

I Edward Estes was at Fortera Credit Union on Dover Crossing and I was waited on and greeted with a very warming smile by a young lady by the name of Kalisha, she was very welcoming, professional, and maintained a very nice conversation all while doing business in a very professional manner Bigg Shot out to Fortera and Kalisha on a job well done.

Published at a month ago

Kansas provided excellent service. I drove all the way from AL to get my issue fixed since I could not over the phone. I would recommend Kansas to any and everyone!

Published at a month ago

Shannon is great! From 3 other people that I talked to, she was the one who went the extra mile to give me some answers. Thank you, Shannon!

Published at a month ago

Professional, personable, and organized.

Published at a month ago

Mannnn Listen Here. GIVE THAT WOMEN NIKIK (the one that works over at the main Fortera in Clarksville) A RAISE !! She assisted me with care while helping me secure this car loan. she s sweet , friendly and very understanding. Not only that , while helping me , she gave me sauce on more information to help my credit for future purchases and etc. I definitely RECOMMEND !!!! Any brick wall that came up during the process(which was LONG) she broke through it like a warrior for me! I LOVE YOU NIKIK ! YOU DID YOUR BIG ONE GIRLLLLL !!! lol

Published at a month ago

Both ~ Charles and Shannon that I spoke with on the phone were VERY courteous and helpful. They took time to listen and steer me in the direction to resolve what I needed. Thank y all.

Published at a month ago

Awesome Customer Service and Support

Published at 2 months ago

Ms LeAnn at Fortera Credit Union is an awesome employee who cares for the wellbeing of the customer. She helped me out and directed me to an awesome saving plan. Thank you Ms LeAnne!

Published at 2 months ago

Hannah Syddall was outstanding in knowledge for a HELOC and POA account! Please keep up the great work at the Dover Crossing FCU

Published at 2 months ago

Was outstanding

Published at 2 months ago

They have good service, but they do not have Spanish-speaking staff. I have written and called them by phone and they do not have personnel to assist you in Spanish

Published at 2 months ago

We had two appointments back-to-back at the Dover Crossing Fortera with Ms Pamela Johnson for Notary and then questions about our accounts. Our appointments were on time and she was very courteous and helpful. Thank you.

Published at 2 months ago

We walked in to buy CD there was in line the lady was very polite. We were told that it would be quite a while to buy a CD if we would like to come back later. Would be nice if the bank manager would take a little interest in the place.

Published at 3 months ago

Everyone is always friendly and helpful.

Published at 3 months ago

Jennifer in the collection department is amazing...shes down to earth an understand we as people do struggle..with her help I was about to catch up on my loan an maintain a positive payment method....shes amazing....thumbs up to this lady...shes amazing!!!

Published at 3 months ago

Pamela, was excellent in helping me open up my acct at the Ft Campbell blvd branch at Dover Crossings Clarksville TN

Published at 3 months ago

Ms. Pam Johnson was courteous and professional. She provided a comprehensive explanation of my account options.

Published at 3 months ago

Mr Jay Hall VP of Branch Operations was instrumental in assisting me. I am a brand new widow that needed assistance with my late husbands joint account. He was a subject matter expert and was respectful that I was still grieving. He guided me through the process of making me the sole owner of our joint accounts and completing a new signature card He answered any questions I have and was timely in his feedback to my calls.

Published at 3 months ago

Nicole Smith Relationship Manager is the best located 145 Dover Crossing Road Clarksville TN! Thank you!!!

Published at 3 months ago

Kalisha did a wonderful job helping me today and she is very patient. This is the bank to come to

Published at 3 months ago

The teller at the counter was friendly fast and very accurate. Great experience as usual...

Published at 3 months ago

The lady who helped me was super awesome.

Published at 3 months ago

Published at 3 months ago

Teller was very informative of other services offered and answered every question to include interest rates I inquired about and she was VERY EFFICIENT!

Published at 3 months ago

Published at 3 months ago

WE ARE THANKING ELOHIM ALWAYS, BECAUSE THE KINGDOM OF HEAVEN IS AT HAND! AND THE REPRESENTATIVE BRIANNA, SHE ALWAYS GREAT US, AND HAS THE BEST PATIENCE IN WAITING ON MAKING SURE THE CUSTOMER HAS THEIR INFORMATION READY! I HOPE YOU ALL WILL GIVE HER A RAISE SOON FOR HER AND HER FAMILY! TO GOD BE THE GLORY FOREVER, AND EVERMORE, AMEN!!! ENJOY AND THANKS BRIANNA! ENJOY!

Published at 4 months ago

Ripley Stackpoole is awesome to work with. She delivered what I wanted and needed without any stress. Thanks for the outstanding customer service!!!!

Published at 4 months ago

Customer service is improving

Published at 4 months ago

Published at 5 months ago

Jureul as excellent

Published at 5 months ago

Can not say enough positive things about our experience at Fortera. Pam Johnson was so thorough and so sweet and patient. Every question asked was answered, and if she didn t know the answer, she figured it out for us. Thank you Pam!!!!!

Published at 5 months ago

Published at 5 months ago

Very nice and friendly customer service.

Published at 5 months ago

Ripley Hey, thank you for getting my situation resolved in a matter thank you for everything you do

Published at 6 months ago

We are new in Clarksville and needed to transfer our banking here. We met with Hannah at Fortera at the Dover Crossing office, she was a pleasure to work with. She was very knowledgeable and got us set up with everything we needed.

Published at 6 months ago

Great service Ms. Nicole Smith was very kind and helpful with all our needs.

Published at 6 months ago

I always have a good experience when visiting this branch. The staff are always friendly.

Published at 6 months ago

Pamela Johnson is a top-notch individual. She has provided me very professional service regarding my accounts during a fairly tumultuous time.

Published at 6 months ago

Very good outstanding job

Published at 7 months ago

Published at 7 months ago

It was a nice experience the woman who helped me open an account was very kind and knowledgeable

Published at 7 months ago

This review reflects Mychael s professionalism, empathy, ability to listen and going above and beyond to get my concern addressed. Fortera is lucky to have him. Without him Fortera falls to half a star. Your employees are drones.

Published at 8 months ago

Allison ( a SR Teller at the Dover Crossing Branch in Clarksville Tennessee) was extremely helpful and answered all my questions with confidence along with a smile and a great attitude!!

Published at 8 months ago

The person who waited on us was very helpful.

Published at 8 months ago

Opening an account was so easy and the process was flawless. Nicole at the Dover Road location was super helpful & knowledgeable. Immediately upon entering the branch, I was greeted and assisted right way. I know Ive made the right choice in selecting Fortera for my banking needs.

Published at 8 months ago

Published at 8 months ago

When my checking account was scammed, I went into a branch of Fortera CU to get resolved. I went into the Madison street branch first and the wait time was very long so Maria called the other offices to see who could assist me sooner. I went to Dover Crossing to close out that account and open a new one.. Pam Johnson closed out the one account and opened a new one. Iam very happy with their service and the way they they handled my problem!

Published at 8 months ago

Ms Pam Johnson was very informative. I did like my visit at the Bank. Thank You.

Published at 9 months ago

Always a pleasure and breeze at any location

Published at 9 months ago

Friendly and knowledgeable staff

Published at 9 months ago

very grateful for such wonderful attention

Published at 9 months ago

Great experience with Helly Patel she was helpful, gave me plenty of information and had good conversations.

Published at 9 months ago

Each and every interaction Ive had with a member at the Dover Crossings location has been delightful. I look forward to having a long history of involvement with your company. I would also like to acknowledge Sam and Antoinette in the loan department for all of their unique and dedicated help with assisting me in my vehicle loan. Im truly grateful for all that have ssisted me and last but not least, Mrs. Marguerite for setting my feet on the path t9 why I LOVE being a member of Fortera!!!!!

Published at 10 months ago

Published at 10 months ago

I opened an account for me and my 14 yr.old. Margarita explained everything and answered every question we had. She is amazing!!

Published at 10 months ago

Ms Margarita was amazing great service

Published at 10 months ago

I withdrew money from my account today at the Dover Crossing branch. I didnt know it, but I apparently dropped $40. when I was leaving. Maria saw that I dropped $40, and she deposited it back into my account. When I got home, Fortera had called my home phone. I checked the mobile app, and there was a full explanation about dropping the $40., and it was already deposited back into my account. That was an amazing job by Maria. She really deserves special recognition for being so observant and saving me money. Great job and I appreciate it so very much!

Published at 10 months ago

Great to have another Credit Union to serve my needs

Published at 10 months ago

Pam Johnson was excellent in all ways. She is kind and provided seamless service while opening a new checking and savings account for me, new to Fortera. Glad to join.

Published at 11 months ago

The service I got was good.

Published at 11 months ago

The people are wonderful. However this bank is THE worst for being closed on Fridays. People need access to their money and cannot get it thru ATM deposit. They will also close if their is the slightest hint of weather. Every other bank will be open but then. And ATM is always down. With that said I adore the people that work there.

Published at 11 months ago

Mrs Margarita Bliss was a Great help to my family and I. She help us put a financial plan together and will help us with our future financial issues. She was very professional and knowledgeable of our needs. Thank you so much for your help mam!

Published at 11 months ago

Ms. Helly Patel did an amazing job. She seems to be smart and knowledgeable. She was very friendly, helpful, shared a lot of information. She showed genuine concern about our needs and did not failed to share her personal perspectives and inputs.

Published at 11 months ago

I love the customer service,and the waiting period is fast keep up the great work love doing business with this bank

Published at 11 months ago

Pamela Johnson was amazing! She walked me through everything and educated me on different saving options that they offer.

Published at a year ago

Mrs. Pam Johnson was wonderful! We share the same name so we had a laugh over that as soon as I stepped in her office. Super kind and had good energy. Happy she attended to me today :)

Published at a year ago

Published at a year ago

Alison is always great the best costume service you could ask for

Published at a year ago

I was going to the bank to get a credit card and received so much help beyond what I was looking for. Helly Patel has been a major blessing with the whole process and I have been educated on so much thanks to her. Helly went out of her way to suggest attributes for my future, connect me with the wealth department, and so much more based upon my plans(this is all on top of getting a credit card). Helly is very good at what she does, has a great personality, is intelligent, and I would definitely recommend her for her service!

Published at a year ago

Our family is grateful for the great experience we had when applying and closing for a car loan at the Dover Crossing branch. Helly and Zac made us feel welcome and went the extra mile to ensure we received the best customer care possible. We love their friendliness and their passion to serve their clients. We want to thank them for a job well done and for making us feel special and appreciated.

Published at a year ago

We wanted to get our car refinanced Helley, at to Dover crossing branch which is by far the best branch!! She was the person that took care of us. she was very resourceful and formative, friendly, approachable. And showed genuine concern about our needs. She was willing to go above and beyond we were there for a refinance auto loan she also looked at other ways that she could help us for things that we had qualified for appreciate all her hard work and dedication it was a pleasure knowing her and working with her.

Published at a year ago

Everyone at Dover Crossing Alison Maria Avalan Margarita Helly Nicole Candace and Yidelka are all wonderful and always go out of the way to help when I come in Thanks Ladies

Published at a year ago

Published at a year ago

Great experience with her, she made the whole process of being there seamless and easy. I would recommend anyone to talk with her any day.

Published at a year ago

Worst bank I have EVER experienced constant charges I DID NOT authorize and forced to pay the nsf fees anyway when my account goes to the negatives

Published at a year ago

Nicole Smith Relationship Manager, was amazing helped me get my account opened and understand everything. Great personal service very welcoming highly recommended credit union Thank You Melody Conrad

Published at a year ago

My daughter said that Helly and Zac were very helpful and she feels like a grown woman now with her card and account.

Published at a year ago

My most recent experience: I came in last week needing to refinance my vehicle. Ms. Yidelka and Ms. Maragrita Bliss were absolutely amazing. They both made me feel very welcome and facilitated my request quickly. Ms. Maragrita is very knowledgeable in her craft, and she is also bilingual which is truly a blessing to have in our growing community. I left feeling like family and like these two actually care. Thank you Fortera team for giving me a new sense of financial independence and supporting my journey. Maria at the Dover location was very helpful and patient with me. Thank you for all the help. Additionally, the customer care line was amazing! I appreciate you guys a lot.

Published at a year ago

Helly was very knowledgeable and helpful!

Published at a year ago

Published at a year ago

The teller was very nice and friendly.

Published at a year ago

I usually dont write reviews on places like banks, but I had to write this review! I went to Fortera on Dover Crossing to open my 2 teens bank accounts. Nicole Smith helped us in her office, and she was so incredibly patient, kind, and beyond helpful. She also was just normal acting with my 2 teens so they felt comfortable over being overly serious (if you have teens you know what I mean). They even joked and laughed with her. My teens are always uncomfortable having to do things like that (I am even worse!), but Nicole made us all 3 so comfortable. Despite it taking 1.5 hours, Nicole not once seemed impatient and even helped them set up their app and learn how to use it! I appreciate Nicole more than words! I will definitely request her in the future should I need anything else that requires a sit down!

Published at a year ago

Today my husband and I opened an account at Fortera Credit Union. Helly P. was the person who helped us and, she was friendly, personable, and very professional. We highly recommend this bank and especially the services of Helly. Thank you Helly and thank you Fortera!

Published at a year ago

Published at a year ago

Published at a year ago

The staff is amazing, they took care of me from the moment I entered the building. Pam Johnson helped me thru the entire process and was very friendly and knowledgeable, would definitely recommend her if you have any issues.

Published at a year ago

The services they provide and the team they have is just excellent. Margarita was very knowledgeable on all products.

Published at a year ago

We want to thank Melissa Y. for going above & beyond to solve our fraud check problem! She works out of the main branch however met us at the Dover branch where we bank. She is all about excellent customer service and dealing with the issue head on. She is very professional and a great asset to the Fortera Credit Union management team. Melissa renewed our confidence with Fortera!!

Published at a year ago

Pam Johnson helped me get a new credit card. I enjoyed speaking with her, she was very professional and kind.

Published at a year ago

Great Job

Published at a year ago

Helly was very helpful towards me today! She helped me start a savings account and get my bank accounts switched over after fraudulent charges were made. She s the best!

Published at a year ago

Very informative and friendly.She made getting my first credit card quick and easy.

Published at a year ago

Love, love Margarita. She s great! Easiest auto loan ever.

Published at a year ago

The tellers at the Dover Crossing branch are always helpful and professional .

Published at a year ago

I sat with Helly Patel today to open my SBA and she was outstanding at every point and did not miss a beat. She exceeded my expectations and is the Standard Bearer in the Financial Services Industry. I m truly honored to have experienced her dedication to service as she energizes our effort to provide financial education in our community.

Published at a year ago

Alison was the representative that assisted me today and she was amazing! She made the process of getting a new debit card smooth and simple! She was extremely nice and a joy to work with!!

Published at a year ago

The customer service representative was very friendly and curious.

Published at a year ago

Published at a year ago

Candace was great!

Published at a year ago

Theres usually a line when you enter the lobby to see a teller. If you can do your banking business at the ATM or the drive thru, its not a bad idea. Their website is easy to use and offers a lot of info into their products and services. Ive been a patron for a long time, rarely a problem. I would recommend this credit union over any bank.

Published at a year ago

Ive banked with Fortera for 7 years, and honestly the Dover Crossing branch is hands down the best in my opinion. Very friendly, never seem bothered with questions even if they seem dumb. Jareds customer service is TOP TIER, and he constantly goes above and beyond to make sure any branch hes supervising runs as smoothly as possible, not just for the employees, but the customers as well. Candace is amazing, on top of being efficient and able to answer my questions multiple different ways if I dont understand the first explanation. The Notary, Pamela is fantastic as well. The whole team at this branch is amazing separately as well as working as a team when one doesnt have an answer. Banking with Fortera is hands down the best choice Ive made.

Published at a year ago

Candace was very nice, professional, bubbly, and she helped me out with getting a new debit card (very quick). Also, she assured me that card was canceled and no one will be able to use it. I love Fortera Credit Union, you guys are the best!!!

Published at a year ago

Yidelka was the best help ever and she got my fortera account fixed when i wasn t able to log in. She noticed my name was somehow misspelled on my card so when I made my account it detected I wasn t the owner of my account. She replaced my card and gave me a new one, Thank you!

Published at a year ago

Reviewed once before and have to again. Big thanks to Margarita Bliss for making the signing of my first ever credit card a breeze. Easy peazy. She was super nice, patient, and loaded with information. Amazing staff and service here at the Fortera branch off dover crossing road. Thank you guys.

Published at a year ago

She was absolutely amazing and very helpful

Published at a year ago

Mrs Margarita Bliss is awesome and very friendly. She explain everything like it should be. I recommend her.

Published at a year ago

Thank you so much Helly Pattel for the awesome pleasant experience setting up my account!!!

Published at a year ago

Candace was more than helpful and informative! Enjoy being with this bank!

Published at a year ago

The lady that took care of me was super

Published at a year ago

I have been in and out of plenty of banks and met countless people and I will say HELLY PATEL is the hands down the best person and I have gained more knowledge from her than from anyone else. She has been helpful, Outstanding, Enlightening and phenomenal. You dont feel uptight and she is not judgemental. HANDS DOWN THE GREATEST PERSON I HAVE WORKED WITH IN A BANK!!! If fortera ever loses her than they loose a customer because you CANT REPLACE GREAT QUALITY. Managers must realize and recognize that she is a absolute gem of a worker She deserves a fruit basket for her hard work. She goes above and beyond. Fortera I hope you appreciate her because she is the absolute best.

Published at a year ago

Most amazing person Helly has helped me and my sister out so many times and like I will only go to her for now on! She understands and doesn t think twice about trying to help me and her out or understand something about the card or anything else! She s the most professional person I ve met so far and will ONLY go to her she understands me and is so sweet every time we go in

Published at a year ago

Published at a year ago

I have been with Fortera, formally Fort Campbell Federal Credit Union, for over 30 years. I have been stationed in other states and countries and Fortera has always been my bank. They have always been helpful and willing to assist me wherever I was. I feel this is a great bank.

Published at a year ago

Mrs. Pam was so helpful, delightful and over all had amazing customer service. I believe she needs a raise!

Published at a year ago

Published at a year ago

I am very happy with service provided. The staff is excellent

Published at a year ago

I ve had Fortera as a bank since 2015 but this was my first time using them to finance a vehicle. We worked with Helly Patel and she was the absolute best! She was so helpful throughout the whole process and really went above and beyond to help us find the vehicle we really wanted. I hope she stays forever because I will want her help again when I m ready to make another big purchase!

Published at a year ago

Published at a year ago

Helly was not only friendly but she was super informative with setting me up with a membership and a CD.

Published at a year ago

I Love the fortera on Dover Crossing, I always get smiling friendly customer Service. And I never have to wait to long in the drive through. I have to mention Candace.

Published at a year ago

She was a good person 10000000

Published at a year ago

I went to the Dover Crossing location and was helped by Candace. She was very helpful, fast paced, friendly, and she made my experience today a good one!

Published at a year ago

Helly Patel was great to work with!

Published at a year ago

Excellent customer service for all banking needs.

Published at a year ago

Published at a year ago

Published at a year ago

Absolutely love Margarita at this branch !! Her energy and personality is the best vibe ever

Published at a year ago

I was set to meet with Helly Patel to set up an account. Unfortunately, she was busy with another member, and she let me know it would be a little bit of a wait. She asked if I would be willing to complete my business with Margarita Bliss, and I said yes. Margarita was phenominal! She had my accounts aet up and my debit card made in a flash! Both of these amazing ladies were outstanding. They went above and beyond to get me exactly what I needed. I look forward to seeing them on my weekly visits to this branch. Outstanding job!!!

Published at a year ago

She was very nice and polite and patient.

Published at a year ago

Allison was very helpful today, explaining some personal finance topics to my foster teen Liked the open atmosphere

Published at a year ago

Yidelka is The Best in The Business !

Published at a year ago

Great person helped with everthing thank you Nicole Smith

Published at a year ago

Candace was great

Published at a year ago

I started my mortgage loan journey hopeful but nervous. I worked with Margarita Bliss and she was very encouraging and helpful. She kept me up to date as much as possible and even helped relieve some anxiety I was having about being approved. Ive never applied for a home loan before so I didnt know what to expect. I am very grateful for her guidance and assurance. She is both professional and friendly, pleasant and direct. If you need to talk to someone about getting a home loan, this is the person you need.

Published at a year ago

Came in for possible scammers and Ali resolved the issue with professional service. A+++

Published at a year ago

Candace was awesome!

Published at a year ago

Published at a year ago

HELLY PATEL, Was very nice and knowledgeable of her job. Help me to understand what I was get. And got me everything I needed, and have a great personality. Thanks for her

Published at a year ago

Ms. Margarita provided me with excellent customer service. She was very friendly and courtesy to me. She provided me wit formation for my Roth IRA transfer to Navy Federal. She is awesome to work with. Great employee!

Published at a year ago

Helly , was very professional, she apologized for the inconvenience. She was willing to answer any and all questions. She went above and beyond to assure me and make me feel comfortable and that I will get my money returned back into my account. Also closing and opening a new account so whoever wouldnt be able to take anymore funds out.

Published at a year ago

Helly was amazing with helping me open my business account. She answered any questions I had and made the experience fast and smooth. Thank you again.

Published at a year ago

excellent experience and good friendly.

Published at a year ago

Margarita is excellent with customer service, very committed to her work within the institution. 100% recommended

Published at a year ago

Brooke and her associate were wonderful. Knowledgeable and helpful and worked for my benefit. I t was a very rewarding experience.

Published at a year ago

Poor service & dishonest practices. I removed all my accounts when I found they chargeing me a manual posting fee of $30 per month on my Social Security Deposits that are all electronicly transfered. Checked with a number of other local banks and CUs and found they are the only ones doing this. When reported they refused to refund me the money. I have reported they to the Fed. NOT RECOMMENDED!

Published at a year ago

Does anything works at this location? ATMs are broken, the office is closed, taking my business somewhere else rn.

Published at a year ago

Published at a year ago

I love to have personal or human relation went come to do banking transactions

Published at a year ago

I used the ATM 2day. However, when I go inside the staff is always pleasant and helpful and just a delight to work with.

Published at a year ago

It is a clean, and efficient Federal credit Union. Staff are very friendly & pleasant and anxious to be of assistance. Full banking services are available.

Published at a year ago

Always friendly, always awesome going into a business and they know your name.....

Published at a year ago

This is the absolute worst banking experience I have everrrrr had. I should have saw the red flags when I signed up. I had scheduled an appointment to go to the branch. I arrived at the time of my appointment and still had to wait over two hours to be seen. I signed up for accounts for myself and my children. They assessed unnecessary fees to my account to which I contacted them about. I was informed by the representative that she would report the issue to be corrected and someone would get back to me. I asked her how long, she said within one business day. No one ever called me. I continued to get assessed fees. So, I called in and was told again, someone would reach out to me. Never heard back. I called in again and They suggested I go into the branch (which I dreaded because I didn t feel that I should wait for hours just to resolve this issue. So, I withdrew the money from my account to keep them from withdrawing these fees. They continued to assess fees to the account causing the balance to go negative. I called in again. And found out due to them overdrafting the account, they closed it. Needless to say, they charge crazy fees with no explanation and then close your account instead of resolving the issue and refunding your money.

Published at 2 years ago

If you are in Military with bad to no credit history please go directly to her she will do amazing things to help you. AMAZING MARGARITA BLISS - explaining whole heartedly - honest -outstanding effort to take care of the person Need more people like her around

Published at 2 years ago

Amazing experience

Published at 2 years ago

Published at 2 years ago

VETERAN UNFRIENDLY!!!. Worse bank ever I have orders a debit card 5 times in the pass two months and have got nothing in the mail. Have called 3 times as well to Oder a new one all I get told is it s on the way, For two months??? If you try calling you can sit in the parking lot and literally watch this people not answer the phone. Don t bank here if ya ask me!!.

Published at 2 years ago

Update fortera called me and truly went the extra mile to make what happened right I could not be any happier and will be keeping my loan with them due to their good deeds. I could not be happier

Published at 2 years ago

I have always had a wonderful experience at this fortera. Staff is always nice and friendly. Whatever I needed help in they fixed the problem.

Published at 2 years ago

I showed up and waited in line and when I asked for help they said it ll be 15 minutes and called the lady behind me to come up What happened to good customer service at 145 Dover crossing

Published at 2 years ago

Published at 3 years ago

Very pleasant really liked the loan officer Pam Johnson

Published at 3 years ago

Fast and friendly service. They make me feel welcome when I go to make a transaction, very helpful and very friendly

Published at 3 years ago

This place is horrible they are thieves taking peoples hard earned money from them they have stolen over $35 from me I dont recommend this credit union to anyone at all contacting my lawyer for all monies to be relaxed back to me.

Published at 4 years ago

Good service, friendly employees. Always clean.

Published at 4 years ago

Published at 4 years ago

Waited for 27 minutes in the drive thru, but I was the 2nd car. All 3 drive thru lines open 1 person manning them while people stood around inside doing nothing. Then give attitude over the speaker because youre overwhelmed. Always a bad experience at this branch and a toss up at any other. I will be finding a different financial institution as soon as possible.

Published at 4 years ago

Worst so-called bank I ve ever seen. My fiancé banks here and about every few weeks we ll be out and his card will be declined. Have to call customer service, wait for bank to open, make an appointment, leave work early to go sort out some issue then still not have card working as they re now mailing another. If you bank here, you ll have to also have another bank or credit card to use as a backup because I promise you this account will be nothing but problems.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 5 years ago

Published at 5 years ago

Ive been with Fortera since 1991, still here because this is an awesome financial institution.

Published at 5 years ago

Would rather bury my money in a backyard or have Sir Mix Alot as a personal banker.

Published at 5 years ago

Hands down the WORST place to do your banking!! My new car loan is there...its only been two months & things are royally screwed up!! After going in four times, each for over two hrs, things are hopefully fixed. Refinancing ASAP.

Published at 5 years ago

Published at 5 years ago

I just talked to 2 staff and both of them were rude and not comprehending what I was saying. Autoloan interest rate is really good though that is the only reason i gave 2 stars, I want to give 0 star for the service :)

Published at 5 years ago

Published at 6 years ago

Published at 6 years ago

The staff is helpful, but you re guaranteed a 20 minutes wait when you go here.

Published at 6 years ago

While I generally have a good experience at the credit union I will not come back to this location. As a member of the credit union who has come in to do business, I expect to be able to use your bathroom. First I was lied to and said there are no bathrooms. Then I was told they were locked for the employees protection. Upon insisting I was told its only for emergencies. I said I had an emergency. Then I was told to go across the street to the Kroger. This is the most asinine thing Ive ever heard of.

Published at 6 years ago

Longest wait ever

Published at 7 years ago

Published at 7 years ago

I have no problems with the credit union, except for the drive through I have never been able to go through without waiting, waiting and waiting. You can park go inside and leave so much faster. What is the problem with the drive through, would like to have answer to this. None of your other branches have this long of a wait. Thank you please find some way to speed this up. I am in my 60s and dont always feel like walking in.....

Published at 7 years ago

I have banked with fortera for many years. I am always pleased. The staff is always helpful friendly and will answer any questions. Ive always gotten a call back if I had to leave a message. Thank you for being my bank.

Published at 7 years ago

Published at 7 years ago

Stephanie Casey helped me with my auto loan processing. I had been approved, and when I found my car I was in a hurry to get all the paperwork approved and processed because I had to be at work that afternoon. She expedited the process for me, and it was a Tuesday after a holiday, so I know they were very busy! She was friendly and helpful as well. Thank you Stephanie :)

Published at 7 years ago

I have never had any problems with Fortera.

Published at 7 years ago

I have had great experience with fortera. Especially. The Dover rpad crew and Mrs. A Ashley.

Published at 7 years ago

If you have questions about your credit union credit card expect their card administrator to be rude, condescending, and impatient. They drop the ball with communication freqeuntly, not returning phone calls or alerting you of issues like the Wendys hack affecting you until weeks later.

Published at 8 years ago

Ive been with fcfcu for a few years and any time Ive needed help or advice the ppl there have been more than helpful. If they didnt have the answer. They found someone who did. Thanks for being my bank. If you call and cant be patient. They will do a call back to the number you call from or a number of your choice.

Published at 8 years ago

Good luck ever trying to call this place. Youll be on hold until you hang up (almost an hour later). And instead of denying your card, they will pay and charge you $30 for going negative even when youve chosen not to have this option several times(I guess I should keep better track of my spending). Other than that, no issues. Ha!

Published at 9 years ago

Went in to get information about possibly financing a car loan, and the clueless so called manager melissa was her name couldnt even answer my questions. not only was she unhelpful, she had a rude attitude. when i first walked into the branch the employees were gathered at the desk gossiping basically, and werent friendly. avoid them. theyve gone down hill over the last few months

Published at 10 years ago