Fortera Credit Union

Cady, our new banker, has been a fantastic addition to the team. Her friendly demeanor and positive attitude have made a significant impact in just a short time. I've really enjoyed collaborating with her; she brings fresh insights and a strong work ethic that elevate our team's performance. It's great to see how quickly she has adapted and started building relationships with clients and colleagues alike. I look forward to working together more as she continues to settle in!

Published at 2 weeks ago

My initial interaction was absolutely horrible, I was met with no help and no answers that made sense. I’m glad I was persistent because the No answers actually meant the agents did not know how to assist me. Then I spoke with J Hall a client specialist at the Lowe’s Dr branch that took over and got Everything taken care of Very Expeditiously!!!
This young man defined Exceptional Customer Service! Thanks J Hall

Published at 2 weeks ago

We first dealt with Jessica Donaldson on a short suspense loan on a Saturday. We feel she went the extra mile in meeting our needs and answering questions. Jessica was great! Professional and very efficient.
A few days later i had a few questions about processes and called in. Spoke with Clyde. Again very knowledgeable and was able to answer all of my questions. Shout out to Clyde and Jessica both are very goid and should be recognized.
Kevin & Debra Walsh

Published at a month ago

I was having issues with my business account after multiple visits. Shiloh and Kansas were able to get me taken care of and get the paperwork done quick. Great customer service from both of them! Highly recommend the Lowe’s drive branch!

Published at a month ago

I'm truly grateful for the opportunity to have met Shannon Kitchen. Her depth of knowledge in the financial field is truly inspiring. Shannon's insights have broadened my understanding in finance by helping me make sound financial choices. Furthermore, Shannon is remote and was able to discuss my financial goals through Teams. Thank you Shannon for sharing your expertise with me and also sharing the different products Fortera Credit Union has to offer.

Published at a month ago

Miss Lee Ann was a breath of fresh air. I called a Fortera number dealing with my debit card (An 866 number) earlier in the day and it was very difficult to understand the person on the other line. There also was an echo and delay. When I called the 931 number, I was greeted by Lee Ann’s crystal clear voice and upbeat attitude. She was prompt at helping me find the root issue with my card. She also informed me of a CD program/account that would be beneficial for what I was looking to accomplish for my children as well as helping me to set up a travel fund. She was patient with my questions and I felt super satisfied that I was able to set up all of the accounts over the phone with her. Bravo Lee Ann for being awesome. -M.S

Published at 3 months ago

Savannah was awesome.... She explained to me what I didn't understand about my account. Not one time did Savannah have a attitude answering my questions or trying to rush me off the phone. Savannah helpfulness and the fact she was willing to go over and beyond was amazing. Thank you very much Savannah keep up the good work.

Published at 2 months ago

I needed a few questions answered and went into the app and started a chat. A representative, Alyssa Brown, was amazing at providing the information. Alyssa made me feel like a valued customer and was so quick and efficient all while maintain a kind and caring demeanor. The financial world can be intimidating at times. Thank you for having employed people who genuinely care.

Published at 3 months ago

Published at 7 hours ago

I had to open a checking account and Kansas did that for me. She was very helpful, did everything completed before I even reached there, very happy with her work ethics!

Published at 3 days ago

Shannon was extremely helpful, courteous, and was able to handle my problem and questions. Thank you.

Published at 4 days ago

Tori made opening my new checking account so easy!!! Ive heard really good things about Fortera and my experience was A+!!!

Published at 5 days ago

I had the pleasure of meeting Dede Easley at the Lowes Dr contact center department. She assisted me in refinancing my vehicle. The process took quite a bit of time. Dede kept in contact with me to check if there was anything she could do. She is very professional and answered any questions I had. I want to thank her for all her help. And will work with her again in refinancing.

Published at 6 days ago

Thank you to Justeen and Shiloh for always providing great services at Lowes Fortera Credit Union. To Justeen, I appreciate you and always being helpful with a friendly attitude and willingness to go the extra mile to help me out for my business.Thank you once again for all your help!

Published at a week ago

Published at a week ago

The main branch is the one visit

Published at a week ago

Tori Aquire helped me start my account and answered all of my questions and was very nice and professional! Thank you Tori! Highly recommend doing business with Tori and Fortera

Published at a week ago

Cady, our new banker, has been a fantastic addition to the team. Her friendly demeanor and positive attitude have made a significant impact in just a short time. Ive really enjoyed collaborating with her; she brings fresh insights and a strong work ethic that elevate our teams performance. Its great to see how quickly she has adapted and started building relationships with clients and colleagues alike. I look forward to working together more as she continues to settle in!

Published at 2 weeks ago

Lyndsy was such an incredible help to me! Everyone Ive at Fortera Ive talked to has been so kind and helpful.

Published at 2 weeks ago

Have been with FORTERA for a long time, always great service

Published at 2 weeks ago

My initial interaction was absolutely horrible, I was met with no help and no answers that made sense. I m glad I was persistent because the No answers actually meant the agents did not know how to assist me. Then I spoke with J Hall a client specialist at the Lowe s Dr branch that took over and got Everything taken care of Very Expeditiously!!! This young man defined Exceptional Customer Service! Thanks J Hall

Published at 2 weeks ago

Kansas Willaredt is the best! Go visit please

Published at 3 weeks ago

Great service using the drive-through. The service was excellent. Thank you.Dora

Published at 3 weeks ago

Mrs. Donaldson and Mrs. Aguirre were able to quickly open and alter an account for me, answer questions I asked, and discuss any concerns I mentioned. I am confident in the professionalism and proficiency of the Fortera Credit Union branch they works at.

Published at 4 weeks ago

We love Fortera and we had the absolute BEST experience with our loan agent DeDe in the Loans Contact Center Department. We called to inquire about refinancing our current auto loan that we have with Fortera, and DeDe not only gave us the information we were seeking about our options for refinancing, but she went above and beyond to share additional information about auto loans and rates and terms and the benefits of being members! Thank you DeDe for being so kind, helpful, and patient. Fortera is lucky to have you!

Published at 4 weeks ago

We first dealt with Jessica Donaldson on a short suspense loan on a Saturday. We feel she went the extra mile in meeting our needs and answering questions. Jessica was great! Professional and very efficient. A few days later i had a few questions about processes and called in. Spoke with Clyde. Again very knowledgeable and was able to answer all of my questions. Shout out to Clyde and Jessica both are very goid and should be recognized. Kevin & Debra Walsh

Published at a month ago

Kansas was delightfully personable and professional!

Published at a month ago

Best car buying experience I have ever had! I work with Ms. Helly Patel for this vehicle loan She was courteous, respectful, and professional. She kept me informed on the process through email and telephone communication she makes you feel like family special shout out to Ms.Dede one of the most kindness, courteous, professional bankers, I have ever worked with I cannot say enough about the customer service at forterra Credit union, it s the best! Fortera credit union can take care of all your banking needs Whether it s a vehicle loan, a mortgage, a personal loan or a business loan, they have some of the best Interest rates in the industry give them a call. I m sure they have a financial product that will fit your needs.

Published at a month ago

I had a short window in which to transact business. I got in to see a representative (Jessica Donaldson) with a very short wait. She was thorough and got all my business handled in plenty of time for me to make my next appointment! She was very professional and friendly.

Published at a month ago

I was having issues with my business account after multiple visits. Shiloh and Kansas were able to get me taken care of and get the paperwork done quick. Great customer service from both of them! Highly recommend the Lowe s drive branch!

Published at a month ago

Published at a month ago

DEDE is amazing!!

Published at a month ago

Frustrating ATM Experience! I have been a loyal customer of this bank for several years, but my recent experiences with their ATMs have been incredibly frustrating. Every time I attempt to deposit money, the machine displays the message: This machine cannot accept deposits. This issue has persisted for months, and it is beyond inconvenient. As a busy individual, I rely on the convenience of ATMs to manage my banking needs. However, the repeated failure of these machines to accept deposits has caused significant disruptions to my routine. I have had to make multiple trips to the bank, only to be met with the same error message each time. This is not only a waste of my time but also a source of immense frustration. I have reported this issue to the bank on several occasions, but there has been no resolution. It is ridiculous that a bank of this size cannot maintain functional ATMs. I am fed up with the lack of action and the inconvenience this has caused. I urge Fortera Bank to address this problem immediately and ensure their ATMs are reliable for all customers. Until this issue is resolved, I cannot recommend this bank to anyone looking for a hassle-free banking experience.

Published at a month ago

Well there I was looking for a loan, and who comes swooping in....... KANSAS!!!! She is an absolute legend and stuck with me threw the whole process!!! She absolute made my life easier and was super helpful. 10/10 would recommend!!!

Published at a month ago

Im truly grateful for the opportunity to have met Shannon Kitchen. Her depth of knowledge in the financial field is truly inspiring. Shannons insights have broadened my understanding in finance by helping me make sound financial choices. Furthermore, Shannon is remote and was able to discuss my financial goals through Teams. Thank you Shannon for sharing your expertise with me and also sharing the different products Fortera Credit Union has to offer.

Published at a month ago

We had this bank for many years and we always had great customer service and very rarely had any issues with our account.

Published at a month ago

When it comes to super Customer Service, Ms. LeeAnn was extremely professional, kind and courteous!!! Dont loose that girl!

Published at a month ago

This bank is terrible they have to know all your business about your own money they don t reach out to resolve issues they don t care about the customer who clearly makes more money than the person sitting behind the counter

Published at a month ago

After putting both my kids in good cars, I found my driving the 30 year old beater around town for a year. I decided to just borrow some money and get myself something newer, so I went to Fortera and met with Kansas about a car loan. She took the time to understand where I was in life and helped set me up in a sweet Corolla hatch, that I love! Ive been with Fortera, formally known as Fort Campbell Credit Union since the late 90s and have no reason to leave them.

Published at a month ago

Had a great experience with opening savings and checking account with Justeen!

Published at a month ago

Published at 2 months ago

Published at 2 months ago

Everyone is always so sweet! I had to update my review. I take my hat off to this credit union because 8/2024 I was in the bank, and I witnessed the older gentleman come in with a younger gentleman which the younger gentleman tried to fool the teller into thinking that the older gentleman was his dad. Once the younger gentleman walked away. The teller came from behind the counter. and asked the older gentleman was that his son, the older gentleman replied no he s not. He s just helping me. It smell really stinky to me too of course it did to her because she then got the branch manager involved which I sat there and watched the whole thing unfold. The branch manager took the old gentleman into her office and question him, apparently the younger gentleman was trying to get the older gentleman to get a bank card Because he apparently lost his other one, but the bank manager wasn t going for it I watched the younger gentleman get upset while the older gentleman was in with the bank manager I think they handled this matter very well, once we all walked out of the bank because I walked out when the two men walked out there was someone sitting in the truck waiting for both of them whom was younger than both parties. The guy that walked in with the older gentleman was very upset that the bank Would not give this older gentleman, a bankcard Bravo people should be as shame Themselves trying to take advantage of the elderly. Well, at least I know if someone walked in that bank with my mother, they wasn t walking out with any money Nor will they walk out with a debit card I m the only one that takes care of her business and every now and then she ll go in the bank with me not often I wish I had the Bank teller name and the bank managers name so that I could put a name on here because that was really good work and I m very pleased. I would recommend this Bank to anyone, especially if you re handling your parents or grandparents money rest, assure no one is walking in this bank with a elderly person and walking out with their money, I love you guys keep up the good work. I wish I could put 100 stars on here but I can t so I just have to give them five stars.

Published at 2 months ago

Savannah, the customer service rep at this branch is Great. She was patient, she listened to my concern and she took the time to walk me through my situation. Savannah is an asset to your company. Great job Savannah. Thank you

Published at 2 months ago

Cat Farr was the agent assisting me and she made the entire process smooth. She showed genuine concern and compassion for me regarding my issue. She was extremely knowledgeable and kind. I wish all agents were like her! Wonderful experience!

Published at 2 months ago

Came in to get a form notarized and they were super fast and always friendly.

Published at 2 months ago

Justeen and the entire staff were kind, polite and knowledgeable! Made me feel safe and right at home.

Published at 2 months ago

I m a seasonal senior customer I had the pleasure of working with Shannon. What a wonderful experience I had he s very knowledgeable in computer . He is also very patient with me. Thank you Shannon.

Published at 2 months ago

I have always preferred Main Branch to the others. Its always been clean, the staff has been helpful and Ive hardly ever had to wait in queue.

Published at 2 months ago

Savannah was awesome.... She explained to me what I didnt understand about my account. Not one time did Savannah have a attitude answering my questions or trying to rush me off the phone. Savannah helpfulness and the fact she was willing to go over and beyond was amazing. Thank you very much Savannah keep up the good work.

Published at 2 months ago

Amber Shiloh and Jess (The freakin BEST Customer Services ALWAYS). The Fortera People @ Lowe Drive are so very helpful/courtesy/polite & PROFESSIONAL. I personally drive 3 hours to ensure satisfactory experiences & sound results. Please add KIONA to the group as well. All personel up in the Main Branch are truly AWESOME...

Published at 2 months ago

The person I spoke on the phone with Dede was very helpful professional very informative. I told her what I was trying to do and she suggested some programs that will help me achieve my goals Im very appreciative for her.

Published at 2 months ago

They are very patient and very kind! They are awesome at easing anxieties! I cannot imagine banking with anyone else!

Published at 2 months ago

I applied for a MELOC. I was told I was pre-approved and everything looked really good. I was then told they were going to have to review my income and property. I heard from the associate after a while that they had to make a modification to lower the amount being requested to which I agreed too. I was told I would be contacted again soon. I then didnt hear anything for a while. I called a couple of times to get updates on my status, and everytime I talked to someone, they said that they were going to call me back because they had to do some digging, I never got a calls back. After some more time, I went into the branch I applied at to try and speak with the associate I submitted the application with. The origional associate wasnt there, but they had me see another associate. I explained my situation, that I felt like I had been ghosted, and why I was disappointed, particularly regarding not getting answers or calls back. She apologized and stated that my situation was not within the standard they set for themselves as a credit union. I acknowledge that it wasnt her fault as she was not involved until that moment and that I wasnt blaming her. At the visit, I still didnt receive an answer, the associate let me go because she was trying to get answers from the underwriter who, in her words seemed confused on my application. I explained the situation again which she conveyed to the underwriter. She didnt hear back from the underwriter during the visit. The associate promised she would personally call me with an update. She did not. A couple days later I received a call from the original associate I started working with who apologized profusely for the way things had been handled. She then explained that the underwriter was inputing my primary residence as an investment property which was leading to the denial of the MELOC. I asked why it was being used as an investment property when I had already explained the situation from the beginning and two other times (my house doesnt receive mail due to how the mail rout was established, so I use my actual investment property as my mailing address, the associate even did a check on my actual investment property and acknowledged that according to what she could see on the computer, there was nothing there, meaning no habitable residence, making it impossible for me to be living there). Regardless I was was told I would have to bring proof that I actually live at my primary residence for the underwriter (utility and electric bills, home owners insurance statement, property taxe statement, etc... which I promptly brought in the next day). When I brought in the requested documents, I spoke with the original associate I engaged with who said she wouldnt be able to look at them right away due to it being the end of the day but she would try and look at them the next day. Almost a week later I called back to follow-up. I was told that other things had come up and my paperwork had been put to the back burner again to which the associate apologized for again. She started to go through the paperwork and went to submit them. It was at this time she informed me that my application had timed out and been locked, and I would have to submit a new application which would require a new credit pull. I declined. I realize this review will likely get a generic apology with no action for a resolution, and it will probably receive some excuse that will be used to disregard my experience saying this is not the standard we hold ourselves too. Well, Ive heard that before, and following being told that, I witnessed that same standard continued. I am rather annoyed now with no MELOC, an unnecessary credit pull, wasted time and resources, and a bad taste in my mouth for the credit union. I dont see myself using Fortera in the future for any kind of loans or credit needs. I feel like the phone representatives, associates, and underwriters lacked effective communication skills which lead to this unforgettable experience.

Published at 2 months ago

Keyona took the time to listen and help me fix a mistake I made and advocated for me with her superiors to help my situation...great customer service and just a wonderful human! Thank you Keyona!

Published at 2 months ago

Published at 2 months ago

I am a new member at FORTERA Credit Union and just had an absolutely wonderful experience with assistance from Savannah W. at the main office. Wanting to change into different accounts and how she was so quickly helping me on Rate increases, which was great to know.. It was a very pleasant process. Thank you Savannah and hope to talk with you in the future!

Published at 3 months ago

I had a great interaction with Savannah today, she was very personable and kept me interested and laughing! Great personality give her a raise!! I hope to encounter her every time I call! 5 stars across the board.

Published at 3 months ago

Published at 3 months ago

Kansas was quick, efficient , helpful and extremely friendly.

Published at 3 months ago

This is my 3rd car loan with Fortera and it is always as simple as having info emailed, e-docs signed shortly afterwards, and the check is ready for pick up in no time at all. Loved it! And, my loan agent, Niki went above and beyond to get things moving quickly. As busy as I know she is...any time I called, she took the time to actively listen without rushing me off or transferring me. Thank you, Niki!!! SATISFIED CUSTOMER!

Published at 3 months ago

I needed a few questions answered and went into the app and started a chat. A representative, Alyssa Brown, was amazing at providing the information. Alyssa made me feel like a valued customer and was so quick and efficient all while maintain a kind and caring demeanor. The financial world can be intimidating at times. Thank you for having employed people who genuinely care.

Published at 3 months ago

Published at 3 months ago

Devin was so very polite and extremely efficient. She even called me after I left to let me know what I needed to do for mobile banking.

Published at 3 months ago

Miss Lee Ann was a breath of fresh air. I called a Fortera number dealing with my debit card (An 866 number) earlier in the day and it was very difficult to understand the person on the other line. There also was an echo and delay. When I called the 931 number, I was greeted by Lee Ann s crystal clear voice and upbeat attitude. She was prompt at helping me find the root issue with my card. She also informed me of a CD program/account that would be beneficial for what I was looking to accomplish for my children as well as helping me to set up a travel fund. She was patient with my questions and I felt super satisfied that I was able to set up all of the accounts over the phone with her. Bravo Lee Ann for being awesome. -M.S

Published at 3 months ago

Published at 3 months ago

A lady named Kansas Willaredt at the main branch helped me more than anyone. She got on top of the issue I was having and got it resolved. I think she should be teaching other employees how to better assist customers.

Published at 3 months ago

I had an issue on a Friday afternoon and Jessica and Devin were able to work through it and find a solution quickly and professionally. They did an amazing job. Thank you so much. Definitely five star service from those two! Keep it up. And thank you again!

Published at 3 months ago

Shiloh and Amber are so amazing at Lowe s Drive!! If I see either there, I know not only am I being taken care of and my questions answered, it is like hanging out with buddies while banking making it a joy to go in. Love the credit union- love the people there!!!

Published at 3 months ago

Imani was an awesome helping me set up my account.

Published at 3 months ago

Quick and efficient. What more can one ask for?

Published at 3 months ago

Devan was absolutely phenomenal! I came in with an issue and she got everything taken care of for me and made my transaction easy and fun. She was extremely kind and patient in explaining everything to me. She even recommended me different types of product to earn more on my savings.

Published at 3 months ago

What began as a simple auto loan quickly turned into the summer event of a lifetime! Fortera Credit Unions loan process was incredibly easy and straightforward. After answering a few initial questions, the loan department set me up for success with a generous pre-approval amount. I initially planned to be practical with my car purchase, but the pre-approval amount inspired me to splurge a little. This extended my car search much longer than expected, but the loan team patiently supported me through countless rewrites and disappointments until I finally found the fancy pants car of my dreams. I cant praise the loan team enough for their personable, professional, and knowledgeable service. They truly cared about my needs and ensured I got the best possible deal. Deedee, in particular, went above and beyond to provide exceptional customer service. She deserves a 15% raise and/or extra PTO for her dedication! Thanks to this amazing experience, I wholeheartedly recommend Fortera Credit Union to my friends, family, and colleagues.

Published at 3 months ago

Do not go to this bank!!! They closed an account yet didn t even let me know. Some of the top employees work together to harass their customers.

Published at 3 months ago

Please find a way that I do not have to stand in the teller transaction line just to see a personal banker!! This is a complete waste of time and unnecessary. I waited in a long line just to be told to have a seat and someone will be with me. Have a sign- in sheet and a waiting area for personal bankers. Have the personal bankers periodically check the sheet and area. Why should I wait on you It is your job to provide Customer Service???

Published at 3 months ago

Employees here are friendly and helpful but then so are the Employees at all Fortera locations. Thank you Fortera for always being there!

Published at 3 months ago

Alisa and Tori were great! The staff is friendly, helpful and efficient.

Published at 3 months ago

Needs new vision badly!

Published at 3 months ago

Always great customer service. One recommendation: please wipe the divider screens as customers can see the saliva spots on it.

Published at 4 months ago

Im a new customer. Had an issue and called. I was advised to come in. I sat and waited for almost 2 hours to speak to an understaffed unorganized branch. Workers walking around everywhere but one person able to help the many people waiting. Terrible customer service. Just terrible.

Published at 4 months ago

Published at 4 months ago

Amazing service we got in and out in 30 minutes, the staff here is so nice. We got helped by justeen and she helped us with everything we needed on the spot

Published at 4 months ago

I recently had the pleasure of working with Savannah W. at Fortera Credit Union to set up an account for my auto loan on my 2022 Veloster N. From start to finish, Savannah provided nothing short of outstanding service. Savannahs warm and friendly demeanor immediately put me at ease. She patiently guided me through the entire process, ensuring that I understood each step clearly. Her knowledge and efficiency made what could have been a daunting task incredibly smooth and fast. What impressed me the most was Savannahs dedication to customer satisfaction. She went above and beyond to address all my questions and concerns, demonstrating a genuine interest in helping me secure the best possible setup for my loan payments. Thanks to Savannah, what could have been a stressful experience turned into a positive interaction that reaffirmed my confidence in Fortera Credit Union. Her professionalism and expertise are a testament to the high standards of customer service at Fortera. I wholeheartedly recommend Savannah W. to anyone looking for a seamless banking experience. Her commitment to ensuring customer satisfaction truly sets her apart. Thank you, Savannah, for your exceptional service! 5 stars all the way. P.S., Give her a raise

Published at 4 months ago

Hannah was amazing. We came in on a Saturday and they moved the line super fast. She helped us with our situation and was a joy to work with.

Published at 4 months ago

I am tired of this bank cancelling my debit card every two months for no reason. I will be getting a new bank. Fortera is a joke and their anti fraud is a pain in the butt. I almost could not pay my rent because of their system cancelling my card. Screw Fortera

Published at 4 months ago

Mychael from the Lowe s drive location was absolutely amazing. I called over the phone and he was very patient and respectful

Published at 4 months ago

Devan, the teller, was awesome! She definitely makes banking more fun. Shes super friendly and respectful.

Published at 4 months ago

Shannon did an amazing job helping me today!! Cheryl Pugh

Published at 4 months ago

Hands down best customer service of any financial institution. Following my mother s passing, Jay stepped in and took care of consolidating and closing down everything for me. I m out of state and he just made it so simple. I m so appreciative of their concern and caring actions.

Published at 4 months ago

Imani rocks!

Published at 4 months ago

Published at 4 months ago

The clerk was prompt and courteous. The clerk asked how would I like my cash back.

Published at 5 months ago

Have had an account here over 20 years, no problems, always helpful and nice people. My granddaughter has an account here now.

Published at 5 months ago

Needed printouts of 2023 bank statements. Lady wanted to charge me $56 for bank statements. Edit: updating from 1 star to 3 stars. Manager came and asked me if I needed help and did end up printing statements without charging me $56. Still leaving 3 stars as I think the bank teller was very unhelpful.

Published at 5 months ago

LaFlora had provided exceptional service in helping me. The overall experience over the phone was great and serene.

Published at 5 months ago

Published at 5 months ago

Terinda was awesome in assisting me! I had an issue and she took the time to listen and ensure my issue was resolved promptly! I moved out of state and chose to keep account just because of the great service Fortera provides!

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Mychael was awesome at helping me out! Straight shooter and willing to go to bat for his members to get things done. His positive attitude is contagious and I left in a way happier mood after working with him. 10/10 am recommending.

Published at 5 months ago

Published at 6 months ago

Loan officer Lyndsy Hatfield at Fortera Credit Union was absolutely amazing to work with. My loan /car purchase was a very professional and friendly process. I would recommend her to anyone searching for a 5 star experience in handling any banking needs.

Published at 6 months ago

I always have a good experience through the drive thru. Laurel always takes care of me in a timely manner, and with a smile on her face. She definitely brings a good name for fortera with her customer service.

Published at 6 months ago

Charles on lowes drive was super patient with me. With all of the questions that I had for him. He was very knowledgeable and I appreciate the time that he took out of day to explain everything to me. Thank you again for all you did to help me better understand everything I needed to know!

Published at 6 months ago

I visited this branch to make a deposit, I gave the teller my information, once she pulled up my account she looks at me and says oh were you affected by the tornado I answered no, and I then proceeded to tell her about a family member who was she cut me off and gave me my receipt, explaining how my deposit would be distributed into my account because of the amount, I felt that she only asked me, was I affected by the tornado because of my ethnicity after she saw my account balances.

Published at 6 months ago

Been banking with Fortera for awhile and have had overall a good experience however, theres 2 people that have done a phenomenal job making me feel family and have gone out of their way to make sure all my questions and concerns were properly handled...Hollie and Ripley did an outstanding job and when I come back for another loan, I want their assistance!

Published at 6 months ago

Mychael Was so amazing! So attentive and helpful. He listened to everything I had to say and then responded with a solution to my problem. Very great customer service and great attitude! Thank you so much!

Published at 6 months ago

Published at 6 months ago

I recently had the pleasure of going into the Lowe s Dr branch and I must say, it was a truly exceptional experience. From the moment I walked in, I was greeted with a warm smile and welcoming atmosphere. The staff went above and beyond to assist me with all my financial needs. You have truly set the bar high for financial institutions everywhere!

Published at 6 months ago

Laurel was very sweet and quick with my deposit! I love going to this bank because they never fail me!

Published at 6 months ago

Fast and Efficient service!!! Friendly and Courteous staff!

Published at 6 months ago

Ms Kansas and trainee were amazing ladies! They knew about the company and accounts so it was no trouble at all to get everything I needed all set up!

Published at 6 months ago

I m so glad that I went into the branch instead of just using ATM. Found out that the certificate rates they offer are very competitive and I didn t feel pushed. The branch on Lowe s Drive is very friendly and I felt like I mattered.

Published at 6 months ago

Enjoyed my experience with Imani she was very helpful and I love going to this branch their employees are always helpful.

Published at 6 months ago

I withdraw some founds that teller was great. I had an issue with my app the teller that helped me with that went above and beyond great service

Published at 6 months ago

Justeen was my relationship specialist and she was kind patient and very resourceful. I thoroughly enjoyed my experience with her.

Published at 6 months ago

Excellent service an all around great experience.

Published at 6 months ago

Thank you so much mychal for helping me with my account and problem. He was very adamant on helping me fix my problem. He was patient, with me and spoke clearly to me. I really appreciate him for taking the time out to help me, not just one day but for two days. Thank you mychal!!

Published at 6 months ago

very polite and professional great customer service

Published at 6 months ago

The ATMs never accept cash.You are the main branch you shouldnt have this many problems. Update from the last time I left a review from the 14th of April. ATM still doesnt work. I will be going to a different bank. Dont bank here!

Published at 6 months ago

Tiara was very wonderful she helped me wit everything I needed to know I really appreciate her she has a lots of patience wit customer thank u tiara credit union advisor

Published at 6 months ago

Good bank, terrible atms. App needs work too.

Published at 6 months ago

Needed to set up estate account. Worked with Jay Hall who was very helpful and informative.

Published at 6 months ago

A great experience with KANSAS with my new loan, THE BEST

Published at 6 months ago

Published at 7 months ago

I had an amazing experience at Fortera on Lowe s Drive, joyful and great staff. Everyone in the building were amazing and extremely helpful, will continue to do all financial business here.

Published at 7 months ago

Great service as always thanks Imani

Published at 7 months ago

Mr. Jason at the Madison Street branch has always been curious and hilarious ! I appreciate him very much ! I ve been banking with Fortera since 1995 ( when it was Fort Campbell Federal Credit Union) and he s one of y all s best ! Thank you Ray

Published at 7 months ago

Tori was a great help and very easy to talk with. She was professional and showed empathy for my sitution. My computer has been compromised. I had been scammed and needed help in securing multiple accounts. Although I understand the reason for blocking online banking a short time, to insure security for both myself and the Credit Union. This only added more stress for me. I am so very grateful to have had Tori to help me. Thank You!

Published at 7 months ago

Kansas W. is awsome. I came to town to buy a vehicle from one of your members and Kansas took the lead and never looked back. Its refreshing to work with a competent and professional individual.

Published at 7 months ago

Deposited money into my account today. And when I went online to look at the account the money I. Deposited was not there.

Published at 7 months ago

Definitely DO NOT recommend banking with Fortera. Especially if you re a military family. Ridiculous high hidden fees that are not explained well with 0 flexibility to make things right. Avoid Fortera!

Published at 7 months ago

Published at 7 months ago

I have been with Fortera for years, back when it was Fort Campbell Credit Union. I fell on some hardships a few years back and they stopped my overdraft. Ive been in good standings since then, but still cant get it back. Recently Ive had a couple things that have come through that threw my account off and subsequent transactions didnt go through. They still charged me $31 and didnt even pay what came through. Whats the point if penalizing people so much when youre not even paying out? Same thing happened on my sons account. I may have to look at another institution, as well as for my other sons ...SMH

Published at 7 months ago

Everyone is very nice

Published at 7 months ago

Beverly was extremely polite and very helpful on the last visit to the credit union. She also showed patience with me being that I am elderly.. THANK YOU BEVERLY

Published at 7 months ago

Devan was awesome. She really took time to help address my issues.

Published at 8 months ago

Published at 8 months ago

Great service and great friendly service! We love our Fortera family!

Published at 8 months ago

I am still a little unsure about my bank visit today but went smoother than anticipated. I have been with Fortera for a few years and I like to feel valued as a customer.

Published at 8 months ago

I have been a member since 1972. I have always received exceptional customer service. I have recommended Fortera to many of my friends for the same reason.

Published at 8 months ago

Miss Donaldson was a great lady. She helped us with our debit card theft and even gave me great advice to invest my money in a certificate of deposit. She answered all our questions in a professional manner. She s a great asset to your institution.

Published at 8 months ago

I m a member and called the loan center and spoke with Nikki, best experience I ve ever had speaking with someone about a loan, she was very knowledgeable and helpful and answered any questions I asked. 10/10

Published at 8 months ago

They always go above and beyond. I love this credit union!!

Published at 8 months ago

Ripley Stackpoole has been an absolute gem to work with!! She has made our experience fast, easy, and has answered all of our questions along the way! She has made us feel like we are a priority and has provided us with some of the best customer service we have ever received. I felt like I was talking to a friend throughout the entire process. I felt that she actually cared about us, and that is so hard to come by in today s day and age. It has truly been a joy to work with her! I will be referring all of my friends and family to her for their lending needs.

Published at 8 months ago

Published at 8 months ago

Everyone was friendly and eager to help. They made it very easy to open an account. I recommend Fortera to everyone. They have several offices for convenience

Published at 8 months ago

Published at 8 months ago

Great customer service - Jay is a really good customer service rep. Very knowledgeable One of the best customer service experiences in Hopkinsville, Ky

Published at 9 months ago

Had to call in today in regards to a hold on a check I had deposited. Customer service was kind and empathetic. Charles was great to work with and I appreciated his help and patience.

Published at 9 months ago

I called two days in a row, and I got the same guy to assist me. His name is Michael. He was very professional and very efficient and helped me tremendously with all my questions and concerns. He is really well trained and a true professional need more people in the world like him. Thank you Michael I appreciate all your help, I know I m probably spelling your name wrong

Published at 9 months ago

I want to let know that during my visit to Fontera Credit Union for service, I was attended by Mrs. PamelaJohnson who was very attentive, informative, and clear on how to build my financial well. I am happy with the services.

Published at 9 months ago

Published at 9 months ago

Ally was a great help and friend to myself and Puddles, my emotional support dog, who is always welcome at the Lowes Branch. Thank Ally for her helping,care, love and hugs and friendship.

Published at 9 months ago

I have no complaints about the service I have received from Fortera CU in the approximately a quarter of a century of membership. Today, I would like to single out Jordan Y, with whom I spoke by phone today (01/25/24). Jordan has an excellent telephone voice. She was professional, cordial, patient, and explained things to help me understand what I needed to know to proceed with my request. She listened to my request and solved my problem. Jordan is an excellent interface between members and Fortera CU.

Published at 9 months ago

Laura Perras and Keyana Friston are awesome and helped me right through!

Published at 9 months ago

Worst experience ever. Had Trouble opening a checking account , did the exact steps they told me to and nobody cares to even help or whatever. Spent four hours on the phone with their customer service just to be blowed off.

Published at 9 months ago

Published at 9 months ago

I never have to worry when being helped by Imani. Even though she is new to the team she seems to be catching on very quickly. I know she will go far being apart of this team, please keep her around since she always has a smile on her face even with this cold weather she keeps a positive attitude.

Published at 9 months ago

Ally was extremely helpful and took her time in explaining the process to a first time vehicle buyer. #heavensent

Published at 9 months ago

Love this CU! The employees at this branch are always so nice and helpful. Hardly ever have to wait and does not charge you a fee for every little thing like most credit unions do.

Published at 9 months ago

Kansas is amazing. She helped me so much she even helped me with looking through stuff on my phone that I didn t understand how to use and she got me through the process expediently she s gracious. She s fabulous you have a real keeper.

Published at 10 months ago

Ms yidelka and ms Alison helped me so much today I really needed it thank you ladies for all of your help today yall are the best again thank you for all your help my god continue to bring blessings yall way

Published at 10 months ago

Candace was nice and courteous. Overall great experience.

Published at 10 months ago

Ms Candace served me with excellent. Thanks you for Such professionalism

Published at 10 months ago

I was waited on by Valerie. She was very friendly and professional. I didnt spend any time before being waited on. I appreciate Fortera!

Published at 10 months ago

The ATMs never work. I m going to have to switch banks at this point, because I already have to go out of my way now that the riverside location is closed.

Published at 10 months ago

This credit union is an absolute train wreck. I started opening my account online on a Sunday morning and it took until the following Friday afternoon to actually open it. This feat involved providing multiple pieces of identification (numerous times), a video call and three telephone calls to the credit unions sluggo customer service. Going through all of this and they still failed to order my debit card-I had to go into a branch to obtain it. Forteras online banking App is also a hot mess as transactions performed as credit simply dont appear for DAYS. In addition, visible transactions continually move around-its total chaos! And Forteras customer service is simply awful; If you must contact it, I highly suggest you pack a lunch-youre going to be awhile. Update 12/30/23: Obviously Forteras response to my review was just an empty platitude for Forteras app continues to be an unreliable nightmare and their customer service continues to be a disaster. Their ATMs (when not broken) are the slowest things on earth. A short time ago, their entire debit card authorization system went down rendering their debit cards utterly useless. But the worst thing is when Fortera receives a direct deposit; they put it into your account with a status of pending -thus denying you access to your funds. This is the behavior of a typical retail bank, NOT a good credit union. Most reputable credit unions put a received direct deposit directly in your account (available for use) the moment they receive it. Not Fortera. What exactly is Fortera doing with your money while they essentially hold it hostage? Sounds shady to me. Based on all the problems this organization has, I strongly wonder about their true financial stability.

Published at 10 months ago

Candace was a terrific amazing job

Published at 10 months ago

Most patient and professional person that Ive dealt with in a long time. Margarita blitz blists was awesome.

Published at 10 months ago

I received an excellent/pleasant experience while banking with Fortera! I m a new member. A special thanks to Margarita Bliss! She was awesome, very knowledgeable and patient with me. I m glad I chose Fortera to bank with :)

Published at 10 months ago

Kaytee Merchant is always helpful and kind helping me.

Published at 10 months ago

Mr.Jay has great customer service, he is a pleasant person to work with. He has been very patient and supportive helping me. I appreciate Mr.Jay very much.

Published at 10 months ago

Justine is amazing every time!

Published at 10 months ago

My recent visit at Fortera credit union on (88 Michigan ave, Fort Campbell KY 42223 ) was amazing. I received a warmth welcome with a beautiful smile. CANDACE took good care of me. I would stronger encourage everyone to visit that branch.

Published at 10 months ago

They dont operate like a credit union because they seem to find every reason to charge extra fees. Furthermore, their rates are not at all competitive for a credit union.

Published at 10 months ago

Very helpful and respectful

Published at 10 months ago

Always excellent service!!

Published at 10 months ago

I needed new $1 bills. Paige and Devan took the time to go into vault and see if therewere any there. Great service.

Published at 10 months ago

Thank you for your support and your knowledgeable service.

Published at 11 months ago

Published at 11 months ago

Margarita Bliss provided me with the best service today she helped me with information I needed present and future her services was 100/100 Thank you so much

Published at 11 months ago

Published at 11 months ago

Jay was extremely helpful and patient. He helped me set up everything for my moms estate account and walked me through every thing he did every step of the way. He is definitely one of the kindest and understanding people that I have met going through this journey and that is saying a lot bc people just truly do not care, sincerely but he is one of them. It is also why I have stayed with Fortera as long as I have. Anyone you encounter gives you 150%.

Published at 11 months ago

I had an excellent customer service experience, Jay Hall, exhibited a professional demeanor and explained everything I needed to know in precise detail. I truly appreciate his ability to provide efficient information that met my needs regarding my moms account. In addition, Thank you Jay for going above and beyond closing hours to make certain I was completely informed of all of her financial matters.

Published at 11 months ago

My father passed away early this year and me and my mother had the pleasure of working with Jay. He was patient and amazing with all the helpful resources and information that he provided. I feel like every place needs someone like him. Please dont let him leave. Thanks again Jay

Published at 11 months ago

The teller that helped me was WONDERFUL! I am deaf in one ear and losing the hearing in the other.But she spoke clearly while looking directly at me,which make it a lot easier to understand people.She was very friendly and helpful.And honesty she was the highlight of my day.

Published at 11 months ago

Kansas W. the Relationship Manager was patient, very kind, and helpful in the information i wanted to enquire about.Im thankful i made the right decision.

Published at 11 months ago

Ally was amazing !!

Published at 11 months ago

Excellent service from Jay Hall. He took the time to explain everything clearly for me regarding my account and he was very knowledgeable and friendly. I greatly appreciate his help.

Published at 11 months ago

Using the drive thru was fast and easy! The tellers are always so friendly and professional! This visit was no exception!

Published at 11 months ago

Makayla was extremely patient and helpful with a positive attitude. Thank-You.

Published at a year ago

Ally Sheahan, Relationship Manager, went above and beyond helping our family. She noticed positive points on our financial situation and reduced our cars loan percentage rage by 6% and offered fewer monthly payments with out raising the payment. She took her time and listened and found other ways to help us based on the situation we were in. She is still working to help get the best out of our credit score and supporting us every step of the way. Having been a bank employees daughter, I am aware of the daily ups and downs trying to help others with their finances. Ally understands it is about the lives of those she is able to serve and not about her personal gains in the business. Thank you Ally.

Published at a year ago

Paige is a peach

Published at a year ago

Published at a year ago

Ally was very knowledgeable and so professional, yet she kept everything simple throughout the entire business account setup. She gave us the impression that she really cared about us.

Published at a year ago

FFCU invests in special interest instead of the customers interest. FFCU special interest should be the customers return in interest on investments. Not peoples shortcomings in life. That is not making me money. I worked hard for what I have. No deadbeat handouts!

Published at a year ago

I am not a member, I am visiting my daughter. They kindly allowed me to cash in a paper US Savings Bond. This is no easy task these days, many banks no longer cash in paper bonds. Pleasant experience all the way, thanks to three employees who I interacted with! Outstanding service!

Published at a year ago

Ms Paige was excellent person, with outstanding customer service. Please hire more outstanding customer service staff as her

Published at a year ago

So friendly and helpful!

Published at a year ago

Very friendly and respectful and went to extra step. Thank you.

Published at a year ago

Laura Perras was my point of contact today. She was very helpful and made sure the whole process was handled properly. Great experience at Fortera!

Published at a year ago

I was in on Friday to use the coin star machine. I had a lot of coins to cash in, I filled the machine..twice. the first time Paige and another associate came over and emptied it. Both were very nice. The second time when it filled it Paige saw it and came right over, she was very nice and I appreciate her patience with me. Paige stayed with me the second time till I got done with my coins. Thank you Paige for you kind, courteous and cheerful help!

Published at a year ago

Cate Christensen was very attentive, very helpful, a great experience.

Published at a year ago

Very professional and happy people

Published at a year ago

People inside was very polite and informative. The tellers are some of the nicest Ive interacted with. Applied for Loan and came in to talk and Laura Perras was absolutely fabulous. She saved me on interest rate and told me about services I was not aware of. Highly recommend

Published at a year ago

The teller was very nice and personable!

Published at a year ago

Published at a year ago