Williams & Fudge, Inc.

I had a great experience speaking with a debt collection operator today. From the moment the call started, they were understanding, patient, and professional. They took the time to explain my options clearly and worked with me to find a solution that fit my situation. I really appreciated how respectful and non-judgmental they were throughout the conversation, which made a potentially stressful situation much easier to handle. It's rare to encounter such a kind and helpful representative in this field, and I’m genuinely grateful for their assistance. Thank you for your understanding and excellent customer service!

Published at 3 weeks ago

I had the pleasure of working with James Hill regarding my debt, and from day one, he was incredibly helpful and respectful. He made the entire process much easier by explaining everything clearly and was always approachable if I had any questions. James demonstrated a great deal of patience throughout the payment process, and I truly appreciate his professionalism and support.

Published at 2 weeks ago

The company is effective in soliciting payment plans out of people who have an outstanding account with other businesses. One employee, Wilhemina, demonstrated excellent facilitation and communication abilities in understanding my financial situation and working with me. However, I have found on multiple occasions from multiple other employees that they do not seem to wish to fully understand the situation before carelessly projecting their own strategies to establish a payment plan. Often times this leads me feeling quite frustrated because it is as though they are not truly listening and miss a bunch of detail about what I need to make a payment plan. If you are feeling frustrated, I recommend e-mailing them your situation to work with them versus explaining it over the phone.

The company is effective at meeting the bottom line but ought to practice active listening to reach higher than the bottom line.

Published at a week ago

I am writing to express my sincere gratitude for the outstanding service I received from Ms. Tammi Jones. It was an unfortunate circumstance that I found myself in having to use Williams & Fudge. From the moment I was in contact with Ms. Jones, I was met with professionalism, prompt attention, and an unwavering commitment to making what could have been a stressful situation into a seamless experience.

It’s rare to encounter such exceptional customer service, and I truly appreciate the extra effort and care.

Peter Kilpatrick III

Published at 2 weeks ago

This company has helped me in so so many ways. The person assigned to my case was super friendly and understanding of my situation. It’s like I wasn’t even talking to a stranger about my enormous amount of debt.

Jeremy Tovar was very consistent about updates and assisted my needs with much gratitude.

With this big weight off my shoulder, I can proudly say this company’s officials are knowledgeable and very professional.

Published at a month ago

At the time of writing this review, Williams and fudge is a debt collector with 3.5 star reviews. This may not sound like a lot. But if you look at debt collectors on Google, they always have much lover reviews. This is the nature of debt collecting, people don't usually like working with them. But the person assigned to my case, Tammi Jones has been absolutely amazing and understanding towards my circumstances in life and has found very easy to make payments that work for me. I wanted to give her, and this company a shout-out for sticking with me, helping me, and being understanding.

I also want to give another shout-out to Juanita. She has also been very professional and sweet.

Published at a month ago

Ms. Rhonda is great. I’ve been in a pickle with my financials & just couldn’t get the courage to call due to that. After explaining my circumstances to her, she went above & beyond to get me on a payment plan. Truly a little angel God sent my way.

Published at 2 weeks ago

James Hill is a great rep. Friendly service and very competent. He worked with me in every way possible to help me be able to afford to pay a debt and got me on the path to removing this from my credit report. I've never had such a pleasant conversation with a debt collector. Thank you!

Published at a month ago

I m writing about my experience with Lee Ann Christian! She was so polite with me way better then the last person I had. Even with an echo over the phone we got through it, just grateful for someone who cares :) Thank you Lee Ann

Published at 2 days ago

Mr. Charles was very pleasant to work with. He gets 10 stars if I could. And he deserves a raise

Published at 2 days ago

Yay, Henry Garcia! You did an amazing job assisting me today. I feel one step closer to getting back in school.

Published at 2 days ago

Employee David Bailey aka snuffy listened and provided instructions via email

Published at 3 days ago

Allison Timmons, is an all star. Thank you for the help.

Published at 3 days ago

Bryson Sherrill was kind, compassionate and helpful to me when I called to figure out how to resolve my debt. He was patient and listened to me when my previous experience with Dori from this office was awful and frustrating. Compared with my previous experience with someone who was aggressive and unkind; this is was the best interaction I could ask for when working with debt collection.

Published at 4 days ago

Absolute scammers, trash keeps emailing me about non existent debt but never answer

Published at 5 days ago

Lucky is the best rep, so understanding !!

Published at a week ago

Published at a week ago

The company is effective in soliciting payment plans out of people who have an outstanding account with other businesses. One employee, Wilhemina, demonstrated excellent facilitation and communication abilities in understanding my financial situation and working with me. However, I have found on multiple occasions from multiple other employees that they do not seem to wish to fully understand the situation before carelessly projecting their own strategies to establish a payment plan. Often times this leads me feeling quite frustrated because it is as though they are not truly listening and miss a bunch of detail about what I need to make a payment plan. If you are feeling frustrated, I recommend e-mailing them your situation to work with them versus explaining it over the phone. The company is effective at meeting the bottom line but ought to practice active listening to reach higher than the bottom line.

Published at a week ago

Published at 2 weeks ago

Ms. Rhonda is great. I ve been in a pickle with my financials & just couldn t get the courage to call due to that. After explaining my circumstances to her, she went above & beyond to get me on a payment plan. Truly a little angel God sent my way.

Published at 2 weeks ago

Williams & Fudge, specifically Jinna Smith, have been extremely helpful in assisting me with a mutual client. Jinna has been so patient with all my questions and requests, as well as very efficient in responding to me. I am completely impressed and pleased with Jinnas professionalism and customer service.

Published at 2 weeks ago

Now obviously debt collectors are not everyone s favorite group of people but at the end of the day they are still people just like you and me. I ve gone through a tough time recently and especially with my finances and Bryson has been a big help to me. He s helped me with payments and been extremely helpful/supportive of my situation. In fact I refuse to work with anyone else here who isn t Bryson because they are cold and callous. The five stars honestly came from him alone because his coworkers treat me very unkind and arrogantly. Never lose this guy Williams & Fudge because Bryson has been a lifesaver for me.

Published at 2 weeks ago

Charles was very thorough when explaining details - overall exceptional customer service.

Published at 2 weeks ago

I had a frustrating experience with Williams & Fudge that I feel compelled to share. From the outset, their representatives were incredibly rude and unprofessional. Instead of approaching the situation with empathy, they resorted to aggressive tactics that only served to intimidate. I found their communication to be harassing, often receiving repeated calls that felt like they were trying to scare me into paying a small amount that I had already payed them. They exaggerate the situation, making it sound far worse than it is, which adds unnecessary stress to an already difficult time. It s disheartening to see a company operate in such a predatory manner, prioritizing intimidation over understanding. I would strongly advise others to be cautious when dealing with this agency. There are certainly better options out there that treat their clients with respect and compassion.

Published at 2 weeks ago

Published at 2 weeks ago

Helpful and patient

Published at 2 weeks ago

I had the pleasure of working with James Hill regarding my debt, and from day one, he was incredibly helpful and respectful. He made the entire process much easier by explaining everything clearly and was always approachable if I had any questions. James demonstrated a great deal of patience throughout the payment process, and I truly appreciate his professionalism and support.

Published at 2 weeks ago

I am writing to express my sincere gratitude for the outstanding service I received from Ms. Tammi Jones. It was an unfortunate circumstance that I found myself in having to use Williams & Fudge. From the moment I was in contact with Ms. Jones, I was met with professionalism, prompt attention, and an unwavering commitment to making what could have been a stressful situation into a seamless experience. It s rare to encounter such exceptional customer service, and I truly appreciate the extra effort and care. Peter Kilpatrick III

Published at 2 weeks ago

Nikki s was clear, helpful and oh so pleasant.

Published at 3 weeks ago

QUEVIOUS LONG is an awesome person for helping me set up my payments. She was clear speaking, calm-caring, and very helpful with all of my questions. Mrs Long kindness would never go unnoticed from me. (She wished me a happy birthday :) Thank you again Mrs Long

Published at 3 weeks ago

I had a great experience speaking with a debt collection operator today. From the moment the call started, they were understanding, patient, and professional. They took the time to explain my options clearly and worked with me to find a solution that fit my situation. I really appreciated how respectful and non-judgmental they were throughout the conversation, which made a potentially stressful situation much easier to handle. Its rare to encounter such a kind and helpful representative in this field, and I m genuinely grateful for their assistance. Thank you for your understanding and excellent customer service!

Published at 3 weeks ago

Very helpful! Getting me to where I need to be! Thanks Stacey Misnick!

Published at 4 weeks ago

I spoke with Bryson Schrell today and he was amazing. Definitely called to remind me about an old balance I had with my college that I had forgot about & was able to set me up on a payment plan. Super sweet & understanding!

Published at a month ago

Had a great phone call with Ray Wylie. Good to talk to! Great person, great personality and good human being who has a kind soul! He is someone who is a must to talk to!

Published at a month ago

Great service

Published at a month ago

Allison Keller at Williams & Fudge has shown me trust, compassion and empathy, which is priceless. She is dedicated and determined to maintain proper communication and understanding. Allison Keller has been more than an outstanding and proactive agent working with me. It is clear to me she is more than qualified to perform her duties flawlessly, and deserving of compensation. All I know is if I ever return for any sort of business at the Williams & Fudge, I want Allison to be my collector. I have nothing but good things to say with my first experience at the Williams & Fudge and I couldn t be more grateful for a more passionate company.

Published at a month ago

James Hill has been such a pleasure to work with, we ve been able to come to an agreement and payment plan that works for me and my situation!! So pleasant

Published at a month ago

Stacey Misnick helped me! From the very beginning Stacey has been so helpful and patient with me. I m glad I was able to talk to someone who is understanding of my situation and walked me through the process and explained everything very thoroughly for me.

Published at a month ago

Stacey Mesnik was wonderful. She helped me with figuring out a payment plan and was very sweet about it. She answered all questions I had and had a great personality.

Published at a month ago

I work full time, go to school, and have several small children, so my schedule is hectic at best. I didnt appreciate Terry feeling comfortable enough to call my office and getting aggressive.

Published at a month ago

Ms. Allison Simmons was very sweet, helpful, informative, and efficient.

Published at a month ago

Published at a month ago

Was terrified to call these people but my representative was Bryson Sherrill and he was very calm and patient with me. Debt collection is never fun but everyone I spoke with was kind and helpful, especially my rep who explained my options and walked me through the paperwork. I really couldn t ask for a better way to deal with this ~situation~

Published at a month ago

W&F has been one of the most professional agencies with which Ive worked! Kind, understanding, you wont find a better agency. Agencies wont easily have good ratings because people who rate them are being asked for money. However! From the front end to the back end, you have a great and fair agency here! And Team J and J are the best!

Published at a month ago

Awesome Collection Agency!! Absolutely the best!!

Published at a month ago

Williams and Fudge is such a great company. They go above and beyond to help the debtors get their accounts paid.

Published at a month ago

Very happy with conference and service of company !

Published at a month ago

Published at a month ago

Great service and amazing partnership with our University!

Published at a month ago

Published at a month ago

Published at a month ago

Wonderful company! Outstanding customer service!

Published at a month ago

Amazing!

Published at a month ago

Great presentation. Williams and Fudge is great

Published at a month ago

Great company

Published at a month ago

Absolutely love W&F!

Published at a month ago

What an amazing conference! W&F never fails to impress with up to date topics and informative sessions. I have attended for over 6 years, and I always learn something new to apply to my job and share with other departments. The networking opportunities will make you feel like you have left the conference with the support of a new family and ready to take on the next challenge. Oh, one last thing, what happens on the river boat stays on the river boat!! Cannot wait for the next conference!!

Published at a month ago

This organization distinguishes itself from others, and Tammi Jones, my representative, is outstanding. Her exceptional communication skills create a pressure-free environment. She demonstrates her care for clients through regular emails and genuine check-ins. Its been a delight to work with Tammi, and I confidently recommend her.

Published at a month ago

This company has helped me in so so many ways. The person assigned to my case was super friendly and understanding of my situation. It s like I wasn t even talking to a stranger about my enormous amount of debt. Jeremy Tovar was very consistent about updates and assisted my needs with much gratitude. With this big weight off my shoulder, I can proudly say this company s officials are knowledgeable and very professional.

Published at a month ago

Amazing colleagues and friends! Thank you Williams & Fudge for all you do!

Published at a month ago

Awesome people at Williams and Fudge!

Published at a month ago

Williams and Fudge is an outstanding collection agency. They are number one in our AR recoveries. They conduct business in a professional manner and very knowledgeable in the industry. They are also outstanding community members.

Published at a month ago

Love WF and all of their friendly faces. Working and networking with the WF crew has always been an amazing experience. Their culture radiates from each individual and really makes you feel like you are working with a partner and not a corporate company. Cheers!

Published at a month ago

Fantastic staff!!

Published at a month ago

Published at a month ago

Published at a month ago

Amazing meeting new people

Published at a month ago

Published at a month ago

Published at a month ago

Ms. L Gordon, went above and beyond what Ive ever experienced from a collection agency to ensure that my questions were answered, and with her very pleasant and helpful attitude. I cant help but say thank you, Latonya Gordon, its people like you that make us not afraid to address our financial issues. I am more than elated to solve this debt. JANICE M.

Published at a month ago

They harassed me for six months about a debt that was fraudulent due to identity theft. For 6 months I asked them to engage with the school, because the school and student loan office had already agreed with me and ruled the accounts fraudulent. For 6 months they refused to do any leg work with the school at all. When I finally got someone on the phone that was willing to send a simple letter to the school, my account was cleared in a week. They could have done that 6 months earlier and saved me about 20 frustrating phone calls where they were continuously asking me to do their job for them, or just pay this fraudulent debt. Those phone calls only happened due to W&Fs belligerence and laziness. It was outright harassment.

Published at a month ago

Travis customer service was exemplar. He was very patient with me and help guide me through the process very smooth. He made sure to throughly give me details on the process of loan consolidation.

Published at a month ago

I have a great experience dealing with my debt with the help of Mrs. Allison Timmons. Mrs. Timmons was patient and a pleasure to work with. I would recommend her to anyone that needs help to understand their student loan situation.

Published at a month ago

This company called me scared me to death about the well being of my child would not even provide me with the name of the company. She asked for information about my child as if she didnt already have it. Practices are disgusting. Update they want me to call to address my concerns so Im going to provide more information here this review is not deleted. This is a collection agency who called me out of the blue wanting to discuss an urgent matter with my daughter. I told her to send a letter to the house but she had already asked me for her telephone number then address. This was a tactic just to get her to call. Their disgusting tactics worked because my daughter did call them. The only reason I found out the nature of this matter was by calling back and getting someone else to provide me with the name of this company then Googled it on my own. Practices disgusting

Published at a month ago

James Hill has been an amazing help. Persistent and very kind and understanding of my situations. Always a pleasure to speak with him and figure out a plan on how I m going to repay my debt.

Published at a month ago

Published at a month ago

I called to ask if this company could not contact my family members because they called my younger sister in an attempt to collect my debt. I told them many times this call is just to ask to cease contact with my family, however I do not have the means to resolve my debt at the moment and I will be contacting them in the future to resolve it. The lady I spoke to, Karen Sylvester, was extremely rude and would not stop asking me to resolve the debt and come up with a payment plan. She asked me You didn t ask people to help you? As if that is an option for some people. And since she reminded me several times that their line is recorded, if whoever is higher than her doesn t believe me hopefully whoever reads this will listen to the call.

Published at a month ago

I had the pleasure of working with Ms. Holmes, and I couldnt be more grateful for her outstanding service. She was incredibly attentive and considerate, always ensuring I felt supported throughout the process. Whenever unexpected situations arose, Ms. Holmes went out of her way to help me adjust my payment plan, demonstrating genuine care and understanding. Her professionalism and dedication made navigating a stressful situation so much easier.

Published at a month ago

James Hill is a great rep. Friendly service and very competent. He worked with me in every way possible to help me be able to afford to pay a debt and got me on the path to removing this from my credit report. Ive never had such a pleasant conversation with a debt collector. Thank you!

Published at a month ago

Published at a month ago

James Hill was the one who helped me. He was so kind and understanding because someone stole my identity and pulled out student loans that was in my name but not for me. He has really helped me during this time in a timely, professional manner. I really do appreciate it!

Published at a month ago

Was contacted by Bryce Sherrill who called my job when he couldnt get ahold of me. When I explained Im sorry I would have to call him back he said, no. you need to take responsibility for your debt. I hung up and called him back on my personal phone explaining that it was not acceptable to call my jobs phone again. I then explained to him my situation and that I would need a letter of proof of debt. I gave him my contact info but refused to give him a reference or someone else to contact if he cant get ahold of me. He became irritated again and told me I had to give him someones information. I told him it was silly, laughed, and refused. He became very upset went on a rant (about me) and told me that now he would no longer help me and that I would need to pay the balance or set up a plan. He also told me that he would not be sending me any proof that I even owe the money AND that it was up to me to prove I didnt. He seemed very defensive and unable to control his emotions. I feel sorry for the other more vulnerable people on his list that he will inevitably try to bully and intimidate.

Published at a month ago

Allison Keller was super kind and understanding with my situation, thank you for all your help!

Published at a month ago

Allison, is a awesome person helping me and getting everything situated

Published at a month ago

Keisha Minton was the ONLY one that contacted and was polite. Everyone else that called me about this account was really rude and I even had a lady argue with me. So I want to thank Keisha for being polite and working with me.

Published at a month ago

John Allen is the best Customer Support Representative he was super nice and was able to accommodate to how much I needed to pay due to how much I earn at work , he needs a raise he is super understanding.

Published at a month ago

Miss Tanya - Thank you for your sweet spirited and helpful attitude. You guided me through an intimidating financial system that many people living in the states find is predatory and uncertain. After 2 years of having paused school to shift gears, I try to reenroll only to find out I have intimidating debt from my university. It is now a hold on my account, meaning I need to pay it all off before I can register again next semester. We collaborated to come up with a comfortable plan and I feel empowered to knock this debt out. This company is lucky to have these ladies, I hope they are being appropriately compensated and supported by their employer!

Published at a month ago

He gave me wonderful extra advise on my payment plans. Wonderful customer service he saved me an extra $100!

Published at a month ago

I had a frustrating and complicated billing issue that had been causing me significant stress for quite some time, but thanks to Kati Nault, everything was resolved quickly and professionally. From the moment she stepped in, Kati was attentive, understanding, and incredibly patient with my situation. She communicated clearly and ensured that all my concerns were addressed, keeping me informed every step of the way. It s rare to encounter someone so dedicated to truly helping, and I m beyond grateful for her support in resolving the matter. I highly recommend Kati for any assistance an absolute gem!

Published at a month ago

Worst customer service. Disconnected twice when I tried to get information, then lied to by two different representatives. Asked for a manager and they said they dont have one. Extremely rude and unprofessional. I can see maybe one representative but four in a row is a joke.

Published at a month ago

Lucky Norwood was a fantastic representative. I appreciate his patience and understanding. Thank you again Lucky!

Published at a month ago

At the time of writing this review, Williams and fudge is a debt collector with 3.5 star reviews. This may not sound like a lot. But if you look at debt collectors on Google, they always have much lover reviews. This is the nature of debt collecting, people dont usually like working with them. But the person assigned to my case, Tammi Jones has been absolutely amazing and understanding towards my circumstances in life and has found very easy to make payments that work for me. I wanted to give her, and this company a shout-out for sticking with me, helping me, and being understanding. I also want to give another shout-out to Juanita. She has also been very professional and sweet.

Published at a month ago

If I could give them zero stars, I would. They are aggressive and intimating. The mob has nothing on them. Something I have found in combating aggressive debt collectors is that, in addition to seeking legal assistance, you can file a complaint with consumer protection agencies such as the Florida Attorney Generals Office or the Federal Trade Commission (FTC). These agencies are responsible for enforcing consumer protection laws and investigating complaints of creditor harassment. Youre welcome John Q. Public.

Published at a month ago

This company is calling me and my family harassing us about a student loan that we do not have with them. They are trying to scam us into paying them for something we don t owe them!!! 0 stars for these criminals!!!!!!!

Published at a month ago

Representative Stacey Misnick was a great help. All questions were answered without any hesitations; there was no wait time and I was off the telephone within minutes once I was taken care of. Thank you again Stacey.

Published at a month ago

Allison was so helpful and made me feel a lot less stressed after talking with her about my options! She was personable and gave me grace & understanding. 10/10 recommend.

Published at 2 months ago

my account handler is Allison Timmons she is awesome! very kind and flexible! 10/10 love working with her on my account

Published at 2 months ago

I know its a frustrated and embarrassing feeling when a bill collector calls. But lets face it we all at some point in our lives have some level of financial difficulties. Working along with William & Fudge, Inc to get my issue resolved was very smooth sailing. Their staff was very polite, understanding, respectful, and professional. Communication was a breeze as they consistently responded to all my emails in a timely manner. They were flexible in allowing me to determine how much I could have afforded to pay and even reached out before withdrawing said amount from my account each month. Hopefully I would not be in this financial situation again but if I do I hope it is with this company.

Published at 2 months ago

Amazing service and super fast! I was able to resolve my debt and go back to school asap! I want to thank Mr Henry Garcia!!

Published at 2 months ago

Published at 2 months ago

Charles is pleasant and non-judgmental. Really glad to be able to take care of my school debt as stress free as possible. Reasonable payment plans, easy to change. Seems like a good company overall.

Published at 2 months ago

Denis Delgado has been so understanding of my situation and doesn t hesitate to provide options to help me pay my balance owed. He s never been aggressive in his language when speaking to me about paying the balance owed, and this has made me want to honor my payment plan and pay off this debt.

Published at 2 months ago

Miss Kayla is AWESOME! Miss Kayla is empathetic, understanding, patient and personable. She will go above and beyond in researching the matter so that she can effectively explain the issue. She did this for me and she was so so very VERY nice that I wanted to pay my bill and she readily accept my payment arrangement, since I needed 3 months to pay off my debt. Miss Kayla is a real diamond and her company should realize her value, because she is a true treasure. I will say this: think of every good word to describe a human being and that is Miss Kayla. Miss Kayla is remarkable and I thank her for being her.

Published at 2 months ago

Published at 2 months ago

I just want to take this moment to say how blessed I was to have the account manager who was over my credited account, Michele Chin. She has worked with me for a little over a year and put me on an affordable payment plan, which I barely seen come out of my account. I am now a month away from paying off my debt from school and honestly couldnt have done it without her help. Not only that, but shes given me so much advice on my other debts and very understanding and now Im on such a great path on being debt free!!!! Biggest shout-out to Miss. Chin, couldnt have done this without you!!

Published at 2 months ago

They are so nice and friendly about making payments. Lucky specifically walked me through the whole process and was a great help to me.

Published at 2 months ago

Published at 2 months ago

Charles is awesome, he is always willing to help me with payments and willing to listen etc. really appreciate him.

Published at 2 months ago

They call me atleast 20x a day and when i pick up they dont EVER say anything its always quiet crickets on the other end. GET YOURSELF BETTER EMPLOYEES that actually do their job.

Published at 2 months ago

Lucky is wonderful! I joy to work with he is very helpful and patient

Published at 2 months ago

Willing to work with people and set up customized payment plans

Published at 2 months ago

KAT SCHURR Is the absolute best! She s made this misunderstanding awesome and I actually look forward to her calls! I ll be bummed when our conversations come to an end!

Published at 2 months ago

Published at 2 months ago

They helped me throughout the process, they responded quickly and informed me about my questions and options.

Published at 2 months ago

Tiffany was very helpful.

Published at 2 months ago

The rep who works with me, Debbie is very nice. She is helpful, and isn t like most in the collection business. She tries to work with you, and not against you.

Published at 2 months ago

They were so kind and Michelle D. Is the absolute sweetest, she helped me out of a huge hole!

Published at 2 months ago

I got a call from Tiffany Jordan at Williams & Fudge, Inc. calling about past debt from college. She was very supportive and reassuring over the phone and helped me figure out my next steps financially for my future

Published at 2 months ago

Charles Tornes has been so so helpful and understanding, worked with me through multiple financial stages and Im really appreciative of it.

Published at 2 months ago

David Daley was so kind, knowledgeable, and made paying off my school payment easy. Thank you guys!

Published at 2 months ago

Miss Lamberts was amazing and was very helpful!

Published at 2 months ago

James hill was really helpful and willing to work with me definitely not be of the best service experience I ve had. Thank you James

Published at 2 months ago

Astronomically more helpful than IU s office!

Published at 2 months ago

The most unnecessarily aggressive and rude person I have ever had the displeasure of speaking with works for this agency. He was so aggressive and rude that I even had to call the university to see if they actually do business with this company. When I said I was uncomfortable with him and wanted to pay directly online, he wrote back, The reason as to why youre in collections is because you were unable to hand your responsibility to pay back our client in a timely manner. They had to hire a collection agency to get the unpaid tuition paid back. The expectation held by our client is to pay the balance completely back in full. If people are unable to pay back their balance in full then a payment arrangement set up through the phone is the new expectation. Im sorry that you feel uncomfortable with the facts. If you truly want to make payment online, then I guess well see if you can keep your word. There was no reason for this attitude or treatment. This is how they act when you actually try to arrange to make payments. Imagine how they act if you cannot. I would give zero stars if I could.

Published at 2 months ago

Put over 6k to collections for something I have no responsibility for. Destroyed my credit. Scam artists

Published at 2 months ago

I wish I could give this company 0 stars. They called me at my place of employment this week which was a HUGE breach of privacy after my coworkers were able to see a debt collector was calling for me. When I called back and explained I would like to make a payment and get set up on a payment plan the employee I was speaking to, Ray Wiley, would not accept what I was able to do. Instead he kept trying to pressure me to take out a loan, ask friends/family for money or put the debt on a credit card. After telling him that none of these were options and I would like to at least start making payments he continued to pressure me into a very large lump sum and payments I cannot afford. This guy was not at all trying to work with me or take the money I do have available. HORRIBLE experience and customer service.

Published at 3 months ago

Allison Timmons was absolutely amazing!! She was super helpful and made this situation so much easier!

Published at 3 months ago

Allison Timmons was the friendliest and most informed debt collector I have experienced. She informed me of all my options regarding my debt and made sure I left the conversation with no questions. She made me feel better regarding my debt and confident with my next steps moving forward. Thank you Allison!

Published at 3 months ago

Dan was kind and professional. Helped me with my issue in a fast, professional manner.

Published at 3 months ago

Just had the rudest employee named Jonathon call me demanding for my family members number and when I didn t want to give it to him. He spammed called another family member demanding for it too.

Published at 3 months ago

I have nothing good to say. I received a call from a family member stating this company was trying to reach me and couldn t disclose information to them. They contacted my family!!! Totally uncalled for. My family member called me to let me know this information, so I reached out to Williams & Fudge. They stated that they were trying to collect student debt from a former college I briefly attended. I told them I m not able to do anything at this time. He kept hounding me and at one point, he said I was making excuses as to why I couldn t pay!! Like seriously?! I m a single mother trying to make it by, and I also told my previous school about a death in the family (I dropped my classes and was told I wouldn t have to pay) and they still pursued it!! The man on the phone was monotoned but rude in my opinion. Questioning my life and doubting what I told him was beyond unacceptable. I blocked their number and told him to never reach out to my family ever again. That s going too far.

Published at 3 months ago

I worked with ALLISON TIMMONS in regards to my student loans, she was nothing but nice and caring, and answered all questions that I had. And she was very insightful. I really appreciated working with her and her kindness.!

Published at 3 months ago

Almost everyone you talk to on the phone is rude & condescending.

Published at 3 months ago

David Bailey has been a great help and had given me a good insight on setting up my payments and he s easy to talk to while resolving my problem

Published at 3 months ago

Well I THOUGHT Dan Jaquish took care of me all up until I had made my last payment on the 1st of the month (it is supposed to be the middle of the month.) and I never even received a paid in full letter until I had to call up there a month later and I got to the rude customer service agent who was talking negatively about me and he thought he transferred the call..phone scammers have better customer service

Published at 3 months ago

Allison Timmons was amazing walking through the process and really took the time to help me. I can tell she cares. I would give more stars if I could!

Published at 3 months ago

ALLISON TIMMONS was the most friendly and helpful debt collector I have ever worked with. She was empathetic and helped make sure that my payment commitments did not overstretch my budget. Please recognize her value to the company!!

Published at 3 months ago

I was distraught about my situation regarding debt! I didn t think I was going to be able to continue on with my orders and assignment. Inorwood really pulled through and assisted me! He taught me about a lot of things that I wasn t aware of regarding loans and repayment options. I am very grateful to him! 10/10 employee. I also wanted to point out a representative that I spoke with that covered for him. She also helped me a ton with figuring out my situation. They were both so patient and understanding! Thank you Williams and Fudge Inc.!

Published at 3 months ago

Michelle Dawkins was extremely knowledgeable & pleasant to work with, she was patient & kind & I appreciate being able to figure everything out with her assistance!

Published at 3 months ago

Tonya Gordon was awesome. However, I initially was going to pay using my bank account. She said if I pay using a credit card, the hold on my account would be released the next day. I followed her recommendation, accepting that there would be a credit card processing fee. The hold was not released. Another representative said releases are sent the first day of the next month after payment is made. I am very disappointed.

Published at 3 months ago

I have never had a collection agency call MY JOB not once, not twice, but three times in one week. Asking for my information over the phone and being very vague about it. I got in trouble because they called so many times. I work for a small business and word travels very fast they called asking for me and then hung up when my coworker explained I was not in the office. First time and second time was a lower colleague the third time was the frickin owner of the business. Then when they finally found my number however they did tried pressuring me into telling them what third party I was using to get the debt paid off. I explained it would be paid and he was very rude when I wouldn t tell him who I was using to get it paid.

Published at 3 months ago

Tina Rice was so kind and pleasant to speak to. Usually I would hang up on a debt collector, but she was so kind and patient I couldn t believe it. Debt taken care of. Thank you Tina

Published at 3 months ago

If I could give 0 stars I absolutely would. Whoever Jessica Cunningham contacted me about an outstanding balance I had at a previous college and kept speaking over me, talking down to me and said because I am not working, I am lazy! I just had a baby which is why I am not working at the moment, so who said I was not going back to work? She was absolutely out of line, I used to work in a call center setting and that is unacceptable. I was not rude not once and she kept implying that I am an unfit mother because I am not working to take care of my children. Their father and I both work hard and the economy is not as it was before and also people are insane and we do not trust anyone with our children! You do not ever assume anyones situation because it could be you in their shoes or worse.

Published at 3 months ago

I had the help of Allison Timmons, who was so kind and helpful. She helped me fully understand what she was doing with my loan, as well as gave me invaluable advice. This had been a point of stress for me, but Allison made the whole situation better. Can t thank her enough!

Published at 3 months ago

Published at 3 months ago

I have worked with more companies like this than I care to reminisce about (the trappings of 10 years of higher education in the humanities), and Stacy Misnick was, today, the most pleasant, knowledgeable, and helpful agent I ve ever spoken to. I would happily give 5 stars, except that in principle I find that difficult when the result of my conversation was a shiny new debt payment.

Published at 3 months ago

David Bailey was the best rep I ve had and explained everything perfectly for me! Please give him a raise!!!!

Published at 3 months ago

They just tried to collect over $6k in debt from me that I had nothing to do with. Had the wrong information then asked me to provide my social. No thanks you unscrupulous scam artists. There is no way this was an honest mistake, they re out to steal your money. Be warned.

Published at 3 months ago

Omg Latanya Gorden called and was the best debt collector agent I ve ever spoken to. I m under EXTREME financial duress and she was kind, calm, and reassuring. We came up with a plan and it s all because she was able to work with me and my current situation.

Published at 3 months ago

A huge thank you to Henry Garcia for being patient with me and working out a solution!!!

Published at 3 months ago

My agent Tiffany is an absolutely wonderful and amazing agent! She s been extremely understanding of my situation and I feel at ease when talking about my plans moving on. She s incredibly sweet, and I look forward to our calls :)

Published at 3 months ago

Published at 3 months ago

Wish I could give 0 stars. I worked with Daniel Ohlman who kept talking down at me and treating me like I was stupid after explaining that the debt amount was incorrect. He was trying to help by not doing his job. Anytime I would tell him I was working with my school to get the amount resolved, he would tell me that all communication would have to go through him and the school. He did not know the names of the people he was supposedly in contact with and tried to bully me into admitting to pay an incorrect amount and when I did not give a response he told me my silence would be taken as a yes. Turns out the school had actually made a mistake and they had to withdraw my account from collections (which if he did his job he would have been aware of). I settled out of collections. Horrible experience! -10/10 would not recommend.

Published at 3 months ago

Tammi Jones is the nicest person I have come across in her line of work who helped my granddaughter when she needed assistance. She is very professional, patient and easy to work with. There should be more people in this industry that should take lessons from this young lady.

Published at 3 months ago

Stacey Misnik contacted me about an outstanding balance with a college I attended and was very friendly and polite. She was very helpful in setting me up with a manageable payment plan to settle my debt and explained everything in understandable terms. It was a great experience and I wish all debt collectors were this friendly and helpful.

Published at 4 months ago

I call and the message says your call cannot be completed at this time call back later this is rediculous

Published at 4 months ago

I recently worked with Debi to resolve my debt, and I am incredibly grateful for her help. From the start, Debi was professional, understanding, and dedicated to guiding me through the process. She clearly explained my options and was always there to answer my questions, making a challenging situation much easier to handle. Thank you, Debi, for your hard work and dedication. You have made a significant positive impact on my life. Sincerely, Acinel Bruce

Published at 4 months ago

MARK MOTZ is very rude, inconsiderate & unprofessional by the way he spoke to me at 8:30am in the morning. Honesty i dont hear from this company he lied an said they been calling me and mailing me I havent received anything mail or calls from them. Mark was like cause you keep hanging up everytime we call I know that was a lie. I stated I can make an arrangement once I am back on my feet. He ask are you working like it his business. I feel harassed & do not wish to answer any calls from this company in future if MARK MOTZ is going to be the one handling my case. How do he sleep at night. Horrible customer care/ support.

Published at 4 months ago

In the past I ve had pleasant communication when contacted but Tyler Wilhelm on more than one occasion has been rude, demeaning, and aggressive. If I cannot do something about a situation I m that moment I state that because there is no reason to sit and drag and make false promises on the phone. But Tyler immediately gets aggressive and makes demeaning statements to try and guilt you. He called me today and his overall tone switched quickly when I made it clear I could not handle my situation in the moment and explained why. He immediately started trying to get invasive and question my life and how I even live basically because I would not make a Matter that he chose to take over my number one priority. I can tell he tries to belittle people that don t know any better because when I addressed his antics he Became irate and dismissive and kept demanding to speak to my husband who has no connection to this account. If he contacts me again in the manner he did today I will file a proper complaint and take measures elsewhere.

Published at 4 months ago

Published at 4 months ago

Helen Crawford was amazing at guiding me through the debt collection process. She was always patient, kind, explained things well, and was not too bothersome. If my debt was sent to Williams and Fudge again, I would hope and choose Helen every time.

Published at 4 months ago

Horrible experience. I made a payment arrangement of $100 the first month and told them I will let know if I can make the next payment. Nope they have ran my card twice with out my consent. Now I recieved a call from MARK MOTZ stating I am Irresponsible for not paying. That how am I paying my bills or who is paying my bills so that they can harass them instead. I let them know of my financial strain since the calls first started, I left school due to medial purposes which my school was aware of but he said that doesn t matter I have to pay My balance. MARK MOTZ is very inconsiderate & unprofessional by the way he spoke to me at 8 in the morning. I stated I can make an arrangement once I am back on my feet however his persistence of wanting either my self or another person in my family to pay this debt is very concerning. I feel harassed & do not wish to answer any calls from this company in future if MARK MOTZ is going to be the one handling my case. Horrible customer care/ support.

Published at 4 months ago

Ian and the other agents I spoke to were all so helpful and incredibly kind for bill collectors. They worked with me to get my debt paid off. I had to call and reschedule several payments and they made the process really easy. Other debt collectors could take some notes from this company!

Published at 4 months ago

David Bailey was amazing ! I know weird when talking about a debt collector but he actually was and made the process easy for me!

Published at 4 months ago

Stacy Mismick was very helpful in getting things squared away and she answered all the questions I had.

Published at 4 months ago

The representative (William Smith) I spoke to was so helpful and friendly. He went above and beyond to answer my questions and resolve my issue. I was really impressed with the level of service I received. Thank you for making a bad situation better.

Published at 4 months ago

I spoke to Mrs. Lamberts and she was able to resolve my issues quickly and efficiently. She was also very nice to talk with.

Published at 4 months ago

It s always scary or stressful getting a call from a debt collector, but Allison T was so kind and upfront about the process and helped me to understand what was going on with my debt - not to mention she gave me all my options plain and clear plus answering all of my questions before I even had to ask them! She made getting my debt consolidated very easy and made sure I knew I could reach out to her if I had anything else come up. Bravo, Allison!

Published at 4 months ago

Michelle Chin has gone above and beyond to help me and understand the process. As well as her attitude is fabulous. She is incredible.

Published at 4 months ago

Published at 4 months ago

Best customer service from ms.WILMA LAMBERTS. She helped me out, was understanding. She was Soo kind and nice. YOU ROCKKKK

Published at 4 months ago

I would like to say thank you to David Bailey for his help on my settlement experience with Williams and Fudge. He was kind and explained the process very well.

Published at 4 months ago

Mrs Erschen was very kind, friendly helpful and informative. I called about some old debt that I had for years at W&F. I thought W&F were shady based on other reviews and I didnt trust them because of those reviews. Mrs Erschen talked with me and helped build that trust. She didnt rush me at all, and assured me that the buisiness is reputable. She even helped me by going over all of my payment options and reminded me that the people I owed debt to agreed to settle. If you have debt with Williams & Fudge, in my experience they are good, call and ask for Mrs Erschen, she is very helpful and trustworthy.

Published at 4 months ago

Allison helped me set up my payments to go back to school

Published at 4 months ago

Published at 4 months ago

Haley is definitely a caring employee, She took the time to listen and come up with solutions for my debt problem . And she referred me to a payment plan which was a lifesaver. Definitely five-star customer service. I recommend her when settling your debt.

Published at 4 months ago

I spoke with Michele Chin about a sensitive and confusing issue. She was extremely polite, understanding, and professional. Obviously a difficult profession to work in. Thank you for providing excellent insightful customer service.

Published at 4 months ago

Michelle Chin was the most helpful collector I ve ever met! Ask for her! She is a rockstar!

Published at 4 months ago

Mark Motz was fantastic helping me get my balance paid off. I was stressed out trying to figure out how I was going to pay off what I owed, but Mark helped me find a plan that worked and now I have a huge weight off of my shoulders. Thank you Mark!!!

Published at 4 months ago

David followed back up with me the next and settled my account.He was so professional and very helpful to me.

Published at 4 months ago

Allison Timmons has been the most amazing gal to work with!! She is constantly kind! And always helping me find the best ways to take care of this!!!

Published at 4 months ago

David Bailey Snuffy has been very polite, helpful, and understanding!

Published at 4 months ago

Published at 4 months ago

Its never fun to deal with collections, but Wilma Lamberts was a tremendous help with my account. She was consistently communicative and went above and beyond what other debt collectors wouldve done to help me reach a resolution.

Published at 4 months ago

Wonderful customer service from Miguel, who I spoke on the phone with. He was very patient, kind and thorough. He helped me with my questions and for that he should be recognized.

Published at 4 months ago

Travis was amazing, very professional asked about my current situation. Was very understanding and helped find a solution that worked for all parties. Thank you very much for the understanding and patience to take care of the situation

Published at 4 months ago

Allison Timmons was very helpful

Published at 5 months ago

David Daley was absolutely fantastic! He helped me figure out a payment plan and was super nice! Get this man a raise

Published at 5 months ago

Called today to deal with a debt and Michelle Dawkins was so kind to me and spoke to me like I was a human and not just a bill to be paid. Made me feel so much more confident in handling this and gave me lots of options. I felt like she was really on my side and wanted to help me

Published at 5 months ago

Mrs. Kati Nault was very patient, professional, and nice to me. Couldn t have asked for someone better to collect my debt

Published at 5 months ago

As far as debt goes, it s rare to get a good experience with people who will work with you! I have happy to say that Meghan has been amazing to work with, super accommodating and understanding! I am grateful for her and the time & patience she shows me to get this debt taken of! Really appreciate you Meghan, cant say it enough!

Published at 5 months ago

Literally got in an almost deadly accident where I ran to a tree at about 50 mph. And when I told them that I was unable to set up a payment arrangement until I got back on my feet within 30 days. I was just met with complete rudeness. And complete disrespect. Honestly the first time Ive been contacted by them they were really nice and they were very helpful. But these people were just absolutely rude and cold. And I had just called to notate that within 30 days I would be setting up something. And I was just met by hostility.

Published at 5 months ago

Published at 5 months ago

Really not ever fun dealing with debt collectors. However, Stacey Misnick was great! Personable and understanding. I was able to get set up with an arrangement until we figure out the disconnect between the school and I.

Published at 5 months ago

Published at 5 months ago

I talked to Stacy Misnick and she helped me setup a payment. She was incredibly helpful and nice. I ll for sure ask for Stacy next time I call.

Published at 5 months ago

I spoke with a very qualified representative (Lucky) today and he handled my questions and issues quickly, professionally and in a friendly manner. Great customer service! My thanks!

Published at 5 months ago

Allison was able to help me set up a payment plan over the phone, she was very professional and easy to talk too. Definitely feel at ease knowing everything is being taken care of.

Published at 5 months ago

Published at 5 months ago

Ask for Jill I. To be frank, it s honestly hard finding people that are open and transparent with you as well as not try to put a lot of pressure and force on you. But Jill was just so sweet, understanding, patient, and willing to work with my schedule. She s quick to respond to! If you re having some issues, please reach out to her.

Published at 5 months ago

Most rude people I ve ever spoken with. This lady told me my student loans balance and LAUGHED at me. I asked her why she thought that was funny ? These people are rude, miserable. They call daily. everyday I tell them I don t have the money because my parent died last year and I m young and can t pay it back right now. Honestly these people are perfect for the call collection job because they re everything a corrupt, crooked industry wants.

Published at 5 months ago

Daniel Hollingsworth and his colleagues with Williams & Fudge have been very aggressive and unprofessional. I had simply asked for verification that I had agreed to any interest or fees in my original contract and was spoken to very rudely and told that I was just stalling. And this hostile behavior was *after* I had agreed to pay the principal. Businesses should be wary of contracting with Williams & Fudge if they don t want to be associated with such unprofessionalism. The behavior of their employees is frankly embarrassing. Edit for transparency: I called the 1 (800) number after I got ahold of my original contract and verified the collection fees and interest. I spoke with Allison, who was very polite and professional, and was able to set up a payment plan that works for me and was also assured that I would not be contacted by Mr. Hollingsworth again.

Published at 5 months ago

Special thank you to Meghan Ballentine for being patient and kind throughout my stressful journey of paying off my debt. She was helpful and understanding and made this process a whole lot less stressful.

Published at 5 months ago

Mike Hornbeck was beyond professional. Normally, one would dread having to deal with such a situation, but the way Mike handled everything felt seamless and relieving. I recommend that you look into his interactions and promote him to a training position. Overall, Mike was excellent.

Published at 5 months ago

David Bailey is probably one of the most respectful employees at this firm. He listened to my concerns and was able to help me with some questions that I had. He deserves to be notified of his great people skills and compassion he has for others!

Published at 6 months ago

Theyre debt collectors. That being said its still absorbed to have them charge over 400 in just collectors fees. For the debt owner to pay that instead of the institutionis a little weird. That being said they told me theyd contact me for further information due to complications with the debt on the schools end. They never reached back out. Nor sent me an email confirming my payment.

Published at 6 months ago

Published at 6 months ago

-M. Dawkins She has the eye of the tiger. Dime piece for sure. Good in almost any hood. Solid human

Published at 6 months ago