Greenville Federal Credit Union

First, many of the staff were helpful, and very pleasant to interact with. I love the layout and beverages they offered. My primary bank is nothing like it, but I feel my primary bank prioritizes being a financial institution. I opened an account with GFCU in hopes to get a small loan for home improvements at a lower interest. Pretty much borrowing about a tenth of what I had there. I discussed and gave my information to the loan officer. The subject of income came up. I was leaving a job delivering Amazon packages and was planning on doing another line of work, loved the job just needed a break physically. I told them I was changing jobs , I am almost retired but I estimated to make between twenty to twenty-five thousand elsewhere. I was declined. In short you could have been more helpful with suggestions/options instead of having one play from your playbook. Any hoo: I made what I said would, got a loan easily & make higher rates from my deposit then what you gave..

Published at a week ago

My wife and I opened an account recently at GFCU and were highly pleased with the customer service. We met this sweet lady named Heidi and she was very good to us. She explained every detail and how and which account would be better for us. She is a perfect example of what complete customer service looks and sounds like. She definitely needs to be recognized and awarded for the professionalism she offered us when we came in!

Published at 2 months ago

I opened up an account yesterday. Mainly because I was feeling the need to make more local connections in Greenville and thinking ahead to a possible car loan next year. Will compare notes side by side with my other CU (not local) and see what ends up being better.

First impression was being very impressed when driving up. The Drive-thru and branch are separate buildings. The parking lot routes the flow of traffic around nicely. The branch is very spacious, and plenty of offices to help folks with their needs. I haven't found much need to enter any bank branch for quite a few years. Again quite impressed with the visuals compared to the major big banks.

My visit seemed pretty routine. Just providing some information to open an account and it's open and ready to go. I didn't feel like I was being pushed into opening anything besides the required savings account for membership.

The mobile phone app is solid. Better than I expected it to be. Credit Union apps aren't known to be as polished as the large bank apps. GFCU is pretty loaded with customizations.

I have read some of the previous bad reviews, and I do not think they are valid enough to showcase a reason NOT to sign up with Greenville Federal. Word of mouth through All Things Greenville Facebook group raves about this place!

I will update this review if I end up choosing GFCU for a loan!

Published at a year ago

Had the pleasure of working with Whitney & it was a fun, relaxing experience! While assisting me, she made my time there relatable & made me feel in my element.

Published at 2 months ago

GFCU is THE BEST! Also, I wanted to specifically mention that Taylor is awesome! I was talking to her at an event and we started talking about GFCU. Even though it was not during business hours, she was happy to talk about her work. The obviously takes pride in what they do there! I was going to close my account, just because I moved to NC and opened a new bank, but she convinced me to keep my account open for the benefits of still having access to GFCU!

Published at 6 months ago

I had a great experience when opening my accounts at Greenville Federal Credit Union. Heidiann has a great attitude and she made the process very easy. She answered all my questions and was very helpful. If you are thinking about opening an account at this credit union, I would highly recommend to go see her.
Thank you Heidiann!

Published at 8 months ago

No lengthy review could ever do Whitney Sims justice - ever. This remarkable human being sets the industry bar and that’s an understatement! Not only is she genuine, patient, and magnificently professional, she shines from the inside out. Every silly question was answered with elegance and knowledge, a rarity in today’s world. I trust her implicitly and couldn’t recommend Whitney enough for her council and expertise. She spent over THREE HOURS helping me tackle so many faucets of life & finance while never making me feel rushed. Do yourself a favor and drive to the Wade Hampton location specifically for this Member Specialist. I hope GFCU realizes what an immense asset she is to not only the company but to our community.

Published at 8 months ago

Kenyetta H. Is a rare gem. She gos over and beyond and is a sweetheart. She’s professional, always willing to dig deeper and figure out a solution. Easy to understand and speak with. She’s the true representation of Greenville federal. I’ve been banking here for decades and I can truthfully say I’m still in love with the customer service and the fact that it’s not only a business.Greenville federal is my family. Thank you!!!

Published at 5 months ago

First, many of the staff were helpful, and very pleasant to interact with. I love the layout and beverages they offered. My primary bank is nothing like it, but I feel my primary bank prioritizes being a financial institution. I opened an account with GFCU in hopes to get a small loan for home improvements at a lower interest. Pretty much borrowing about a tenth of what I had there. I discussed and gave my information to the loan officer. The subject of income came up. I was leaving a job delivering Amazon packages and was planning on doing another line of work, loved the job just needed a break physically. I told them I was changing jobs , I am almost retired but I estimated to make between twenty to twenty-five thousand elsewhere. I was declined. In short you could have been more helpful with suggestions/options instead of having one play from your playbook. Any hoo: I made what I said would, got a loan easily & make higher rates from my deposit then what you gave..

Published at a week ago

Heidi Paulus assisted me with setting up an account and getting a personal loan and was very helpful

Published at 3 weeks ago

Amazing

Published at a month ago

Published at a month ago

Its a good bank

Published at a month ago

Had the pleasure of working with Whitney & it was a fun, relaxing experience! While assisting me, she made my time there relatable & made me feel in my element.

Published at 2 months ago

Published at 2 months ago

My wife and I opened an account recently at GFCU and were highly pleased with the customer service. We met this sweet lady named Heidi and she was very good to us. She explained every detail and how and which account would be better for us. She is a perfect example of what complete customer service looks and sounds like. She definitely needs to be recognized and awarded for the professionalism she offered us when we came in!

Published at 2 months ago

Takes for every to get seen worst location I ve gone to

Published at 3 months ago

Always friendly and professional employees. Very helpful whenever I have a question.

Published at 4 months ago

The member specialist Whitney Sims gave me a lot of great information for auto inquiries.

Published at 5 months ago

Miss Whitney was amazing! super fast, very kind 10/10

Published at 5 months ago

Kenyetta H. Is a rare gem. She gos over and beyond and is a sweetheart. She s professional, always willing to dig deeper and figure out a solution. Easy to understand and speak with. She s the true representation of Greenville federal. I ve been banking here for decades and I can truthfully say I m still in love with the customer service and the fact that it s not only a business.Greenville federal is my family. Thank you!!!

Published at 5 months ago

GFCU is THE BEST! Also, I wanted to specifically mention that Taylor is awesome! I was talking to her at an event and we started talking about GFCU. Even though it was not during business hours, she was happy to talk about her work. The obviously takes pride in what they do there! I was going to close my account, just because I moved to NC and opened a new bank, but she convinced me to keep my account open for the benefits of still having access to GFCU!

Published at 6 months ago

No lengthy review could ever do Whitney Sims justice - ever. This remarkable human being sets the industry bar and that s an understatement! Not only is she genuine, patient, and magnificently professional, she shines from the inside out. Every silly question was answered with elegance and knowledge, a rarity in today s world. I trust her implicitly and couldn t recommend Whitney enough for her council and expertise. She spent over THREE HOURS helping me tackle so many faucets of life & finance while never making me feel rushed. Do yourself a favor and drive to the Wade Hampton location specifically for this Member Specialist. I hope GFCU realizes what an immense asset she is to not only the company but to our community.

Published at 8 months ago

I had a great experience when opening my accounts at Greenville Federal Credit Union. Heidiann has a great attitude and she made the process very easy. She answered all my questions and was very helpful. If you are thinking about opening an account at this credit union, I would highly recommend to go see her. Thank you Heidiann!

Published at 8 months ago

Alaina the teller inside the lobby. Was very honest and said that I have her extra money and sent it back to me. She needs a big raise and a big Christmas bonus!!!

Published at 11 months ago

I opened up an account yesterday. Mainly because I was feeling the need to make more local connections in Greenville and thinking ahead to a possible car loan next year. Will compare notes side by side with my other CU (not local) and see what ends up being better. First impression was being very impressed when driving up. The Drive-thru and branch are separate buildings. The parking lot routes the flow of traffic around nicely. The branch is very spacious, and plenty of offices to help folks with their needs. I havent found much need to enter any bank branch for quite a few years. Again quite impressed with the visuals compared to the major big banks. My visit seemed pretty routine. Just providing some information to open an account and its open and ready to go. I didnt feel like I was being pushed into opening anything besides the required savings account for membership. The mobile phone app is solid. Better than I expected it to be. Credit Union apps arent known to be as polished as the large bank apps. GFCU is pretty loaded with customizations. I have read some of the previous bad reviews, and I do not think they are valid enough to showcase a reason NOT to sign up with Greenville Federal. Word of mouth through All Things Greenville Facebook group raves about this place! I will update this review if I end up choosing GFCU for a loan!

Published at a year ago

Published at a year ago

Hate to be an old Fuddy-Duffy, but the branch manager of the Tanner Road branch is the most unprofessional looking employee that I have ever seen. He had on jeans that looked as though he had changed the oil in his car. He does not convey any amount of confidence. The two ladies working that day were perfectly appropriate. Janet

Published at a year ago

I absolutely love the seamless process in regard to opening a new CD. I was able to do it all online and didnt take too long at all. Thomara Mosely was very knowledgeable about the product which helped someone like me who was not well versed in this product clearly understand it. Thank you!

Published at a year ago

Wade Hampton location smells a little bit like cat pee but its still pretty good.

Published at a year ago

Always great to work with. We have been customers here for 45+ years.

Published at a year ago

Unless you have tons of money in your account I do not recommend this place for someone living paycheck to paycheck. My wife has an account here for little over 5 years and had 1 little mishap that would ve been about -$60 but instead they charged her overdraft fees for every single item that hadn t posted for about 2-3 days. 13. 13 overdraft fees that ended up putting her almost $500 in the negative. An entire paycheck the following week since she s direct deposit. That really hurts for family living paycheck to paycheck. So like I said. If you live paycheck to paycheck I WOULD NOT recommend this place. 3 wks later and still trying to catch up.

Published at a year ago

HeidiAnn Duru processed our truck loan today after we applied online in a very timely manner. I wish all loan officers were this courteous to customers. Greenville Federal is so much better that any bank I have ever used.

Published at a year ago

Love love love them they are amazing I really want to thank Heidi she helped me out twice with my loans . GFCU they actually care for there members and care to know what is going on too see if they can help in any way Thank y all for being there

Published at a year ago

Whitney Sims took care of me today July 6th 2023 and what a special asset she is to your bank I wish everybody would do customer service like she did the world would be a better place

Published at a year ago

Sara Romero was absolutely fantastic. She went above an beyond on helping me with a personal loan. She is the best and very professional. She was in touch with me all the time and was very helpful walking me through the loan process. She is AMAZING!!!!

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

Wade Hampton branch ROCKS, especially Nisha Talley!! My husband and I went in to talk about our needs. We were greeted with professionalism and quickly assisted by Ms. Talley to discuss our options. The process was efficient and quick. We continue to be very satisfied members of GFCU!!! Thank you is not enough!!

Published at a year ago

Roberto spent an extended time helping us today. He was kind, patient, and knowledgeable. He was able to help us get everything on our to-do list accomplished. Chris was able to help us on the teller side of things and was also extremely patient with a longer transaction. Thanks, guys!

Published at a year ago

Published at a year ago

Avoid this bank at all cost. Me and my wife were members for over 4 years. Why we stayed so long is because of stupidity. For the first year it was ok, then they changed their online system. Ever since then it would show we have more money then we do, things would drop off just to get taken back out and leave us negative, the overdraft fees are expensive, and they don t stop overdrafts at all. Me and my wife would go negative 280$ before they would start stopping charges. Most of the country is paycheck to paycheck and if this is you this place is not for you, they do not care about you. Also, they re website about loans etc, says they are there to serve their customers not make money. That whole philosophy is a lie, it should say we are here to serve you if your credit score is perfect. Multiple times we have tried to get loans here to get turned down. Went in to refinance my car, had my uncle with me who has a 740 credit score. We got turned down because of not enough payments but they tried to talk him into a membership and a credit card. What a joke. Me and my wife switched to chase bank. We love it more. They have a secured banking option, which has no overdrafts. The available balance and the present balance are updated as soon as I swipe my card etc and it both shows the same thing, unlike this bank that wouldn t update in that way. They also block us from over drafting because we can only spend what we have. This is 2023, we shouldn t have to balance checkbooks anymore or be worried about overspending if a bank would do it s job. Also with the overdrafts, GFCU only allows the reversal of three. After that they won t refund you and they don t care if you can t feed your family or pay bills. I asked about getting some returned when we were negative 280 and the rude lady on the phone got smart in the way she said no sir we can t because it s marked here we can t. Avoid this bank and the employees. They only want your money and they only care about you if you have a good credit score. This is for the one on tanner road next to woodruff road.

Published at a year ago

Published at a year ago

Mrs. Sins was very helpful in getting my refinance loan approved. She was very professional with a twist of personal pleasantness. Thank you so much for being a great loan agent. D. Pearson

Published at a year ago

It is categorically wrong that they are reporting my account past due when it is not showing that way on my account. Miriam is a serious bully refusing to do anything about it and threatening to make it worse. This is the second time Miriam has threatened me. I am working on credit repair and she threatened me when I asked for some assistance. It is very upsetting.

Published at a year ago

Had an awesome and professional experience working with Heidi Duru. A very informative and all encompassing explanation of financial ideas and rules.

Published at a year ago

Heidiann Duru was so helpful answering all of my questions! She helped me get set up with an account and set me up for financial success. Thank you for such a wonderful experience!

Published at a year ago

Great and were so helpful!!!

Published at a year ago

At Wade Hampton, I always receive excellent service. I recently had an outstanding experience with two of the employees. I went in for one reason and Whitney Sims offered me a better option. Kenyetta Hunter walked me through the process with care, diligence, and a positive outlook. I was blessed to encounter them. I am an extremely grateful member!

Published at a year ago

As a first time car buyer I came in not knowing what I needed to do. Heidi helped me tremendously both by explaining the process and helping me get all my ducks in a row with a difficult timeline.

Published at a year ago

Worse customer ever!!! Rude!! They dont even try to help resolve account issues!!!

Published at a year ago

Nisha Talley was a huge help!! She provided great information and helped me set up my checking account. She is really a joy to work with, anytime I have questions, concerns or need advice is she always there.

Published at a year ago

They are, for the most part, great! The one thing that upsets me trying to contact them. Rarely is there a time when I call and I am told that my wait is 15 minutes, and I am still on the phone 30+ minutes later, still waiting for someone to answer. If I use the prompt to hold my place in line where someone will contact me it may be hours before I get a response. Generally this isnt a huge deal, but if my card is flagged for fraud, because I crossed a state line then I may be waiting at a gas station unable to pay for the gas I pumped till I can clear this up. If this occurs after hours, during lunch, or on the weekend, you better have some backup cash or a card from an different institution.

Published at a year ago

I absolutely love the customer service here. I highly recommend Whitney Sims. She is great at her job all around! She is very knowledgeable and friendly. She turned a terrible experience into a great long term relationship with my bank and my family truly appreciate that. Thank you so much Mrs. Sims!

Published at a year ago

Have been a member for over 23 years. Love my bank!

Published at a year ago

We are working with Anesa on our new loan and she has been incredible to work with! We couldn t be happier with her communication and attention to detail.

Published at a year ago

OMG. I needed help financing my car, and my Credit Union took very good care of me. Nisha Talley (GFCU Representative) was SO FREAKIN NICE AND HELPFUL, I cannot express enough how good and how much she took care of me. She was attentive, well spoken, extremely helpful explaining policies available to me, and overall was a wonderful person to speak with. I was nervous about my credit score, but Nisha took the time to go over my past credit history and she was just so, so awesome. I really thank her so much. I will always recommend anyone searching for another home for their financial needs, to come here and become a member, they take really good care of you and go above and beyond. I m not just blowing smoke up your bum-hole either, the representatives do a very good job!!!

Published at a year ago

HeidiAnn Duru, was awesome in thoroughly processing my auto loan. Shes not only very professional, but very patient & understanding. She listens to her clients needs. She promptly responded to all my inquiries. Also, Ashley Beemer was great in responding to my calls/inquiries when HeidiAnn, was out of the office. I highly recommend Greenville Federal Credit Union for your next auto loan. Thank you, Ladies, for the wonderful experience!

Published at a year ago

Whitney Sims and her co-worker Joy were so helpful to me today! I entered the Credit Union very concerned. I thought my account might have been hacked. After a question and answer session, the ladies assured me that someone had just accidentally sent me a fax. The phone number was one digit off. I asked a couple of more questions just to make sure my account was safe. They assured me that things like this happen often. Thank you ladies!! You helped a long-time member of the Credit Union feel mush better!!!!

Published at a year ago

Published at a year ago

My son went today and wanted to join and apply for a loan to buy a car. The lady that helped him was very rude and dismissed him quickly. She didn t even put his information in the system. He s a hard worker with a steady job and makes great money, but she didn t want to help him. He was showing independence and Responsibility by braving this task of taking control of his finances. I see now that this company has no intention of helping out younger generation do this. What a complete disappointment. Especially since she wore cross earring like she was Christlike.

Published at a year ago

I must honestly say I had one of the most pleasant experiences with GFCU! Thomora Mosely was my advisor. She was very professional and a pleasure to work with. She thoroughly listened to me and answered all of my questions. Everything went very smoothly! This is the way every customer should be treated! to Thomora!

Published at a year ago

I have been with Greenville Federal since my teenage years. I will never leave the credit union as they have truly been a great help for me my family and even my extended family. They truly care about you as a person and not just another number or customer. Greenville federal cares about your future and your Finacial freedom. I have had the best experience with Miriam, Porscha and Robert W. They have been a tremendous help while going through some of the toughest times in my life. Greenville federal is one of the leaders in this community and everyone in this town should consider joining the credit union as they are the best financial institutions in the state!

Published at a year ago

Nisha provided the best service! She is professional and efficient!

Published at a year ago

Great bank to bank with excellent service and great people to work with.

Published at 2 years ago

Had an amazing experience fast and had all of my questions answered and more. Thomora Mosley helped me and she is great!!!! 10/10

Published at 2 years ago

Heidiann was amazing!!!!! She is awesome and I would definitely recommend them. Made my experience very easy. Shes the best.

Published at 2 years ago

Published at 2 years ago

I would highly recommend Greenville Federal Credit Union great staff and service. Go to the Wade Hampton location ask for Heidiann she is the best

Published at 2 years ago

When I arrived at GFCU I wasnt sure I was going to have the credit for my car but Mrs. Thomora Mosely received me well she is very courteous and attentive in any case thanks to her I was able to have a credit for my car

Published at 2 years ago

Ms. Thomora Mosely provided me with excellent customer service!!! I would recommend Greenville Federal Credit Union to all my family and friends! Thank you kindly!

Published at 2 years ago

Moved from Florida and created a new savings and checking account at Greenville FCU. Fast, friendly and helpful.

Published at 2 years ago

Great place to Bank!

Published at 2 years ago

Samantha was absolutely fantastic when helping my so my car loan. She went above and beyond to help make sure all the details were correct and the deal was done to my satisfaction. I would easily recommend GFCU to anyone looking to finance a new or used car.

Published at 2 years ago

I purchased a car from someone using this bank and it took them 3 weeks before they released the title. That means I was not able to legally drive my car for 3 WEEKS because they took that long to do their job.

Published at 2 years ago

Recently moved to Greenville from far far away. Walked in to open an account with my family. Was told it was lunch time and the wait time was an hour and there were other people waiting in front of me. Weird. Open an account online and surprise surprise won t work because I m from out of state the whole reason I tried to do it in person. Update: Drive up atm NEVER works. Literally never works. Always gives an error. I can go to any atm anywhere and it works the first time every time. I ve mentioned it several times to the tellers as I do the reverse of shame to get into the teller line.

Published at 2 years ago

Where do I begin! Nisha Nicholson was very helpful walking me through the loan process! I got approved! Ive been with this credit union for years and Ive always been treated excellent! The customer service is immaculate!

Published at 2 years ago

Ive been banking with the GFCU for over 30 years. During all these years, Ive always received exceptional service!!!! Today, 6/27/22, I applied for a personal loan. Heidiann Paulus Duru assisted me in processing my loan. I assumed it would take several days before I would know anything. Even with me making a mistake when signing the on-line documents, the entire process was completed in a couple of hours. Heidi never lost her patience and always treated me with the utmost respect!!!! It is seldom l find this high quality professionalism in the world today! Though I am not a million dollar customer, Heidi treated me as such!!!! Thank you GFCU for selecting employees like Heidi that truly care about their customers!!!!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Heidiann Duru was sensational! Very friendly and extremely helpful. I have been with GFCU for almost 30 years. She is an example of why.

Published at 2 years ago

Awesome awesome all I can say

Published at 2 years ago

I give Nisha Talley A+ for customer service, she is always a great help. Greenville Credit Union offers the best interest rates in town. Thank you Nisha!!

Published at 2 years ago

I worked with Samantha Telsrow to refinance my car and it was the best experience I have had at GFCU. She was relatable, professional, and took time to help me understand what everything meant and got me a great loan! She is the best!

Published at 2 years ago

Been with the GFCU for 25+ years. We had personal loans, car loans, and mortgages and always a great experience.

Published at 2 years ago

I recently went and got a equity loan, Thomora Mosely help me. She was very professional she took her time to make sure that I understood all of the Terms and conditions of my loan. I really enjoyed the friendly service she provided.

Published at 2 years ago

I walked into Greenville federal credit union not sure about getting a loan and immediately I was introduced to Samantha who turned out to be a angel!!! Let me start by saying shes the best!!! Shes very professional, and works hard to get things done. I had SEVERAL bad experiences while car shopping and every time that I was forced to come back to the office for either a loan increase or change of vehicle Samantha didnt hesitate to come to my rescue!! If youre looking for a loan for whatever reason please, please please go to Greenville Federal credit union and see Samantha Telsrow Shes the best!!!

Published at 2 years ago

Leading specialist Tooley was amazing and very professional he helped me get the best deal refinancing my vehicle, and was very fast. He helped me save 200 dollars a month. He went beyond he even had to! I would highly recommend anyone to come see him!

Published at 2 years ago

Very fast and friendly customer service.

Published at 2 years ago

Mr. Robert Tooley went above and beyond to help us purchase a vehicle for our daughter. The interest rates were also great. Robert actually helped us get a higher trade in value for our current vehicle. If you are in the market for a new or used vehicle give Robert a shout. He was very prompt, courteous and knows the market for purchasing vehicles.

Published at 2 years ago

Awesome costumer service very quick nice and friendly love the fact that when I first went to see if I can be approved for a loan they asked if I work live and worship in the area being a Christian I knew this was where I belong definitely recommend

Published at 2 years ago

We opened a savings account here with our daughter. We did not come in and make any deposits during the pandemic and came in today to make a deposit only to find they had charged over $70 in dormant fees... on a childs savings account.

Published at 2 years ago

Whitney Sims was awesome she refuse to quit until she got the job done. I was so frustrated that I was ready to smash my phone. She was able to get it done. Thank you thank you thank

Published at 2 years ago

Love Whitney, so personable. Brought our son in and she made sure he had coloring books, crayons and even taught us all about Clark the mascot while I sent out a wire. A+

Published at 2 years ago

Satisfied as usual with GFCU. Corynn, Anesa and Courtney communicated flawlessly from start to finish with my complex refinance process. In the past I trusted my banking with the global banking vendors out there but no more.

Published at 2 years ago

Published at 2 years ago

Joining a credit union can prove to be slightly more challenging than joining a normal bank since customers have to meet certain requirements in order to become members. Despite having such requirements, GFCU (Greenville Federal Credit Union) is a GREAT financial institution that values its customers and treats them like family. GFCU has an amazing staff that will provide the HIGHEST level of customer service; in my case, member specialist Thomora Mosely treated me with kindness and humanity, and was able to answer all of my questions and solve all of my issues. If you are not banking woth GFCU, YOU ARE MISSING OUT!!!

Published at 2 years ago

I would like to give a big shout out to Corynn Rhodes for her wonderful service with my car loan. She made the whole process quick and easy and was super helpful. I highly recommend GFCU and Corynn!

Published at 2 years ago

I worked with Thomora on an auto loan and she made it an extremely easy and painless experience. Would definitely recommend.

Published at 2 years ago

Opened a business account a week ago and it was so easy thanks to Thomora Mosley! Highly recommend at least coming to talk to someone they were very informative!! Thanks again.

Published at 2 years ago

Just wanted to let anyone know, if you need help with a car loan or credit. Go to (GFCU) Greenville federal Credit Union. And ask for Heidiann Duru. She is a the best person to get you the help you need. Great services and Communication. OH PSA ASK HER (HOW IS HER DRYING)

Published at 2 years ago

Published at 2 years ago

The service provided by Heidiann Duru at this location was second to none. She is energetic, smart and very knowledgeable. She made buying a car for my son a breeze. I would highly recommend seeing her for your next loan.

Published at 2 years ago

Had to get a quick situation handled. Chris Tooley went above and beyond to get me moving. Quick response I got in last night and got into the app and this morning I received a phone call from the loan officer Chris Tooley and got a complete walkthrough from how to fill the documents to completing the process all in one simple intuitive call. I am appreciative for someone who takes the time to do it right and make sure I understand what I am doing.

Published at 2 years ago

Nisha Talley was a true gem to work with. She was able to provide a lot of information and answer all of my questions.. because of Nisha Talley I will forever be a member at Greenville Federal Credit Union. Keep up the great work Nisha!!!!

Published at 2 years ago

AVOID THIS PLACE AT ALL COSTS--they deserve ZERO stars. HORRIBLE service, rude, ignorant employees and infuriating, questionable tactics. I made the awful mistake of obtaining a mortgage through these liars and it is truly one of the biggest regrets of my life. For years now I have had the displeasure of dealing with Courtney, Anesa, Stephanie, and numerous other rude, incompetent employees. And if you think Paul Hughes (President) cares, he must only care about the money he is making b/c he clearly doesnt care about how badly his customers are treated or how theyre ripped off by his employees, most of whom dont seem to know what is going on with their own products, services, rules, etc., but they will sure give you plenty of attitude nonetheless. And whatever you do, do NOT open a checking or savings account here---they will take your money and do with what they please, without any notification to you (because thieves generally dont give notice) and if you need help, forget about it---helping is the last thing they care to do here. Theyd sooner sell you another questionable, shoddy product than help you correct the issues they caused in the first place. I dont say this lightly, but I truly do HATE GFCU.

Published at 2 years ago

Great staff welcomes you and assist you in professional manner. As their loan rates are low, My husband and I have taken advantage of their mortgage and heloc.

Published at 2 years ago

I would like to compliment Taylor Bishop for her customer service. She was courteous, very informed and quickly found a solution for our somewhat complicated problem. It was a pleasure talking to her.

Published at 2 years ago

I just love my credit Union

Published at 2 years ago

Published at 2 years ago

I just want to shout out to Robert Tooley and thank him for the ultimate experience with a loan application and the process. He can consider me a loyal member going forward.

Published at 2 years ago

Love how easy it is to get loans approved. Like that the tellers are always helpful and friendly

Published at 2 years ago

Recently opened an account here and was blown away by the EXCELLENT customer service!! Cari Beth is awesome and highly proficient at her job and made things easier than I could have imagined. Would definitely recommend 10/10!!

Published at 2 years ago

Published at 3 years ago

Rated the bank a 2 star, then one of the manager got in contact with me, now there back to a 5 star! More banks need leannes, because when it comes to money, customer service should be priotized!!

Published at 3 years ago

Considering they have nearly the same amount of 1 star reviews as 5 I probably don t have to write this but would rather others don t make the same mistake. Worst experience I ve ever had with a so-called professional business. Hi was planning on opening my business account and my wife s and I as personal account until I went through the HELOC process. The gentlemen who helped set it up was great!! (Brandon). The rest was a disaster. After I paid $600 they sent out a very old man who knew nothing about Greenville or our house. He actually used comps from smaller houses built by a different builder when there were THREE houses of similar size and build right beside mine. After sending Courtney a note showing the incapable gentleman had not only used incorrect comps BUT didn t even have the square footage correct Ms. Oglesby let me know that their management team ( as a national sales manager I saw ZERO management qualities hence the quotations) were standing behind the absurd appraisal. All in all I paid $600 dollars to learn this is not a place I want to have my business or personal accounts or do any business with since of course they didn t refund my money even after the BUILDER showed the appraisal was completely incorrect in square footage which negates it immediately. Do yourselves a favor and look up Carolina Foothills or another credit Union when making your consideration.

Published at 3 years ago

Had a very good experience today with Chris in obtaining a personal loan. He was very knowledgeable, helpful and thorough and I enjoyed working with him. The only reason for 4 stars instead of 5 is my credit rating is excellent and they still fixed a pretty exorbitant interest rate to my loan. That was disappointing but Chris was not!

Published at 3 years ago

This bank has turned into a absolute joke, My wife and I have been members for well over 12 years. I want to refinance my car with them and its more of a task than its worth. We filled out the app online on Monday and now its Friday and nothing from them, the communication is gone with this bank. Try taking a trip our of state and every single purchase is flagged as fraud. I have now been sitting on the phone trying to talk to someone for the last 22 min, This bank went from feeling like a part of the family to another Bank of America, Money Hungry with no customer service.. I think we will be pulling our money away just like a lot of other people.. What a shame this place has become.

Published at 3 years ago

No really impressed called another credit union in the area and got better service.

Published at 3 years ago

I worked directly with Crystal and Corynn and had the best experience! I bought my first car with their help and although it was stressful, they made it SO much easier and explained every detail of the process even if I asked the same question multiple times. You will get the best service from Greenville federal, I highly recommend them!

Published at 3 years ago

One of the worst experiences my wife and I have had with a credit union! Applied for a refinance on an auto loan and was helped by someone named Heidi Duru. She didn t listen to our needs and assumed we wanted a loan for a new vehicle. After getting a run around about my credit, everything was approved pending for a loan. Term limits and monthly cost was given to me. I had not given any information or payoff for my vehicle, so where the loan terms came from was beyond me. I had sent multiple messages throughout the week to Heidi Duru, which she finally responded saying she emailed me and it was my fault for not hearing back from her because I didn t respond back. Heidi called me yesterday to ask how we were going to proceed because she hadn t heard from us. I told Heidi she was misinformed about our requests and I made it clear what we were looking for, to which she raised her voice and told me my credit hindered me from obtaining this loan. Keep in mind, the underwriters already approved me for a loan(without giving me any info on this). I told Heidi I would pursue a refinance loan through another credit union and she began to yell at me through the phone. I immediately hung up. I am currently in the process of shutting down our accounts with this credit union and will look to the next steps in discipline for Heidi and management of this branch.

Published at 3 years ago

I ve been a member since my 8th birthday. I am 24 now and have recently come to financial literacy in the real world thanks to this crook bank. If you enjoy being treated as a manipulable number in a circus of hoops, I m sure you ll fit right in. Maybe they post good percentages on paper, but not really. Closing my account asap

Published at 3 years ago

These people report to the credit bureau, incorrectly, ALOT, and then try to blame the customer. It is very upsetting. Oh, thank you for your response. Your manager did get in touch with me. She promised to take some action. She did not follow up on that action. When asked her about it, she was pretty rude about it. This is more than 50 point credit loss because of misreporting. It is so wrong.

Published at 3 years ago

The Greer Branch wouldnt even let me deposit my sons stimulus check.I am moving my money ASAP.Over 10 years with them.smh

Published at 3 years ago

I love MY BANK, BEEN HERE FOR YEARS.

Published at 3 years ago

I had the absolute best experience with Brandon and his team. He was able to assist me and we were able to close on a loan within 2 weeks and everything was online and over the phone! The efficiency and support I received from him was exceptional. I will without a doubt refer GFCU to anyone

Published at 4 years ago

Hello Hello, my name is Desmond Ferrer I m a member here at GFCU and I just wanted to acknowledge and applaud Nisha Talley for being the best Branch Manager here at GFCU. Not only Nisha helped me finance my first car, but she also helped with a great opportunity to help me fix my credit score. Definitely would recommend her for being the best and taking the extra mile at her work place. Thanks again for Neisha Talley.

Published at 4 years ago

Have had some hiccups but overall very good to deal with.

Published at 4 years ago

Terrible. They dont deserve a 1-star rating. Theyve earned a ZERO in my book. Ridiculous and arbitrary policies, elitist employees (particularly managers). Terrible service. Their rates are not really that good, they rely on the fallacy of Credit Unions being low cost, owned by members, etc when in reality its a myth. You get MUCH better rates and service elsewhere. After a recent incident, I followed the BRANCH MANAGERS advice (which she accidentally let slip) and moved my business to Discover Bank. ABSOLUTELY THE BEST DECISION I EVER MADE. Savings rates 4x what GFCU offers plus NO FEES. EVER.

Published at 4 years ago

Been with this credit union forever and it seem like everytime they think their making the online banking better they mess it up..the last 2 updates have been Terrible.. this latest update smh i would like to meet the fool who thought this was a great idea... if Im wrong prove it

Published at 4 years ago

I cant say enough good things about the wonderful team at GFCU! They have really made a positive difference in my familys life! Like many families, the consequences of 2009 were unimaginably destructive and embarrassing; but, unlike the impersonal national banks, the GFCU team made the extra effort as a local personal non-profit and helped me completely rebuild my credit, one step at a time, at a fair expense. Im proud to be a member...

Published at 4 years ago

This Bank is not a good bank. They shut their app down February on the weekend my transactions where what they suppose to be. WHEN they brought the app back up -700 this bank isnt a over draft back you cant be in the negative like this with them. They took my money gave me no help and blamed it on the app shutting down! Do not put your money here

Published at 4 years ago

People are great but recently they bad some poor choices. They decided to go with a new platform on their website and phone application. Unfortunately they made the change without being prepared. Generally, you make sure all theses things are ready to go so that the transition is seamless. Its clear they dropped the ball on this! Now we cant access statements or even transaction activity from last year what-so-ever on one of our business accounts. And, of course its the weekend so calling in for help is useless. Makes it tough to complete tax work when you literally have zero to go on. Unfortunately this makes them look incompetent. Hopefully they learn from this.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Poor customer service and too many stipulations behind trying to open an account to help you establish credit.. they shouldnt even be up and running because you cant even open an account unless you have certain address, credit class and deters you from wanting too open an account.

Published at 4 years ago

Published at 5 years ago

Charges a fee to receive wire transfer. Thought credit unions were supposed to be better than banks?

Published at 5 years ago

I have been treated like a joke. I have been with this bank for years and I am frustrated. If you are an online banker this is a good bank. If not, your national banks are much better suited for you. There are system problems that occur every weekend and no one to fix the issue

Published at 5 years ago

The customer service here is a joke. Ive been with this credit union for over ten years and i used to be able to call and receive help over the phone. Now its 15 minutes on hold and still no answer. Its not much different visiting the branches in person either. I tried to finance my last car loan here but that was an absolute fiasco. I ended up going elsewhere. I still have my checking here but not for long. Beware if you have a credit card through the gfcu as thats a whole new world of headaches when your card is compromised. They dont make it easy to clear up.

Published at 5 years ago

They gave me a great percentage rate on my car loan. They are very professional every time I visit. Never do I wait in a long line..

Published at 5 years ago

Have closed about 12 loans so far, have had an amazing experience so far, we get the best rates and loan terms here. We love GFCU for our business!

Published at 5 years ago

Maybe good for keeping some money but slowest customer service with rude employees. Over 1.5 hrs wait when only 3 customers in line!!!!!

Published at 5 years ago

This bank has helped me grow my business by leaps and bounds.All the other national banks turned us down for a commercial loan. We are better off doing business with the Greenville Federal Credit Union .

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

If you are looking to finance a Tesla from this place think twice. They will put you through a bunch of hoops, tell untruths, and will be difficult to work with. We have 840 plus credit scores and we were treated like 2nd class citizens. Maybe they treat everyone like that. Went with another CU and couldnt have been more easy, professional and painless. If you are looking to finance a Tesla we recommend Allegacy FCU. They know what they are doing.

Published at 6 years ago

Published at 6 years ago

Best place to put your money and grow financially

Published at 6 years ago

Brandon Scott from the Wadehampton branch was extremely helpful and made me and my mom feel like we were at home. Super friendly individual and really great at his job! But we wont stop there! From the moment we entered the door, the customer service was top of the line! We were greeted and offered drinks (coffee and water, calm down) and everyone was just so ready and willing to help!

Published at 6 years ago

Great Customer Service. Applied for a car loan and had my check in hand within 48 Hours. Would Highly recommend.

Published at 6 years ago

Unfortunately Greenville Federal Credit Union have a rude belligerent employee name Kelly at the greer sc branch. She occasionally answers the phone line for the main branch. She is very rude and unwilling to help customers which is very sad. I have been a member with GFCU for years the unprofessional expierences . Hearing my co- worker on the phone with this rude lady is unbelievable. I have Witness such unprofessionalism its beyond my comprehension.... what happened to good customer service? Kelly Greer SC branch have horrible customer service!!!

Published at 6 years ago

Been with them over 2 years, and it has been an excellent place to do business. Service and staff much better than the big banks.

Published at 6 years ago

Terrible credit union. They attempted to pull a bait and switch. I got a refi quote for my car loan from another credit union and sent it to GFCU. Their website says they can beat anybody by .25%. I was lied to over the phone and told that they could BEAT THE RATE and MATCH THE TERM offered, but that they couldnt offer the 2 months no payment/no interest promotion from the other credit union. I decided that I wanted a lower rate and brought all of my paperwork into their Tanner Rd location. After wasting an hour of my time opening an account and running through all the paperwork, I was told they would NOT be able to MATCH THE TERM offered from the other credit union. I HAD PROVIDED THE OTHER OFFER TO THEM IN WRITING PRIOR TO COMING IN! After pushing the point and telling the branch manager that I was guaranteed an offer over the phone - I was pretty much called a liar. Im VERY TEMPTED to report this credit union to CFPB since their behavior was nothing short of deceptive. They were a complete waste of time and I urge EVERYONE to shop around before moving forward with GFCU since I ENDED UP GETTING A BETTER RATE AND TERM THAN GFCU CAN OFFER. They are rude and lie.

Published at 6 years ago

I opened a business account today and was helped by Steve Wareham the AVP of branch services. I am extremely excited and grateful to start a new business with the help of GFCU. Thank you Steve for all your patience and great customer service!!

Published at 6 years ago

Awesome bank very friendly and helpful. Plus I love the new place. Its really nice and looks a lot better. Love this bank and will keep using them. I recommend them to anyone.

Published at 6 years ago

Great and friendly costumer service.Member for over 20 years.

Published at 6 years ago

Best banking/ credit union experience of my life. I have lived in various places around the country, and I have used many different banks and credit unions. Not a single one has been this helpful. I highly recommend GFCU.

Published at 6 years ago

Have been with GFCU for 30yrs. They have been great to me. Unfortunately who ever made the final decision on the renovation and left out the capability to make deposit transactions at the ATM did all the customers a great disservice .

Published at 6 years ago

great customer service

Published at 6 years ago

I simply went in to withdraw funds from a teller. There were six or seven people in line which was fine, I was happy to wait. I was approached by some manager that explained to me the drive through was open and I needed to use that service. I told him I did not want to use that service, I just wanted to see a teller. His comment, that was not an option. Really? So much for the $40,000 pending loan with them. A simple embarrassment to customer service. It s a shame I drove 20 minutes to the FCU only to leave empty handed. If you want to feel minuscule, unimportant, or need to hear a condescending voice this place is for you. Under federal law can they actually refuse service? Highly agitated!

Published at 6 years ago

I have had great experiences with GFCU. I have referred several friends there who were able to secure absolute rock-bottom interest rates on mortgages. Always pleasant staff.

Published at 6 years ago

Published at 6 years ago

I have been with GFCU for 8 years. I got a car loan and was never late on payments and even pain it off early. Today I applied for a personal loan because I have no hot water at home and need a heater. I make roughly 2100 after taxes each month and was denied a loan because according to them I dont make enough. It was even suggested that because Im a woman I cant get a loan if I am on the loan without my husband. I am sorely disappointed in the great customer service they offer. Even after my account kept getting drained by fraudulent charges from people stealing my info I stuck with them and this is how they treat hard working loyal customers.

Published at 6 years ago

Not what you expect. If you are expecting to get an account with someone who understands your situation(like all other credit unions do) this is not the place for you. Relationships mean nothing at all to them with it comes to credit. This is not the financial institution to attempt to build or re build credit. Have had an account with them for over 5 years. Apply and put through unnecessary steps all to be turned down in the end because of poor payment history on accounts that I had before I even became GFCU customer. Perfect payment history with them but hey that does not matter. This is not a credit union like SC telco or Greenville Heritage. Its a cold hearted bank. Plain and simple.

Published at 6 years ago

Ive been a member with GFCU since graduating high school, so over ten years but as of today I will be closing my accounts and moving them to SC TELCO. I tried applying for an auto loan with Greenville federal and was thrown through to many unnecessary loops just to be denied. The next day I applied with SC TELCO and was instantly approved. They actually understand their customers and the situations most are in, and theyre willing to help rebuild and re-establish their customers unlike GFCU.

Published at 6 years ago

Ive banked with GFCU for almost 20 years. My experience has always been great! It is the best bank around with the best people. They know me by name and treat me like family. I have 4 sons and I have encouraged them all to bank with GFCU. No hidden fees, no surprises and they look out for your best interest. Im very grateful for GFCU.

Published at 6 years ago

Very polite and professional. Great company to do business with. Free coffee too.

Published at 7 years ago

I have banked here for over 25 years and have a great relationship with them. They are always knowledgeable and eager to meet my banking needs!

Published at 7 years ago

By far the worst banking Ive ever done. Great bankers and tellers. Absolute AWEFUL service and EXPIRENCE.

Published at 7 years ago

Friendly staff and very helpful

Published at 7 years ago

Published at 7 years ago

*WORST THAN BANK OF AMERICA AND THATS PRETTY BAD* This is not a credit union. This is a big bank trying to pretend to be a credit union. Do you know all the little annoying things big banks do that make you think if an actual person had looked at this or if they thought to treat me like a person instead of an account number this wouldnt have happened. Yeah this bank is all over that. My account was frozen one time because I forgot to sign the back of a check I deposited. (a $7.48 refund check) I can see if the check was an astronomical amount or more than I had available at them time. (account balance was over $5000 at the time) but to lock me out of my account if F ing ridiculous. Then didnt even tell me . I had to find out the hard way. If I have made an obvious hones mistake and you still decide to lock my account at least tell me. Phone call, email, text message he*l i would of took a smoke signal but dont let me wonder around and assume I can spend my money when you know I cant. I had a similar problem with bank of america and a mobile deposit. BOA called me and emailed me that day and told me to retake photo or bring the check into a branch within 48 hours or they would lock me out of online banking. BOA has time to call and tell me whats going on and give me adiquate warning when I maid a mistake BUT GFCU immediately punishes thats a little backwards in my opinion

Published at 7 years ago

Best bank ever.. Ive been banking with them since 2007. I never once had an issue with them. I highly recommend if you live in the greenville county area!

Published at 7 years ago

Ive been a member going on 10 years now. Never had an unexpected fee, and never had a bad experience. Theyre always nice and friendly. Ive primarily used the branch in down town greer so cant speak for all branches as far as staff goes. Wish they were opened on Saturdays but win some lose some. Ive recommended this credit union to multiple friends and family members and Im sure they will back me up on this review.

Published at 7 years ago

I was told to come in and talk to a branch manager I had to wait almost 2hrs to speak with someone. There are not enough tellers or bankers to handle the volume of people

Published at 7 years ago

Tried to take out an auto loan, and I was told that all I need was my pay stub and 25 dollars to open an account. After I waited for the banker to process the paper work he told me that I had to bring my down payment in to open an account and they would right a check for the full amount of the vehicle. I explained to him that the lady I spoke with on the phone did not mention any of this and he simply said, sorry thats the way we operate. Will never do business with this company

Published at 7 years ago

So small that theyre snobby and slow.

Published at 7 years ago

Terribly slow. Slowest bank Ive ever been to.

Published at 8 years ago

Published at 8 years ago

Amazing staff, I am SO glad I discovered GFCU!

Published at 8 years ago

Great Tellers! Friendly and courteous

Published at 8 years ago

Good customer service. I typically use the Wade Hampton Branch because it is close to my work, but all of the branches seem to have good service, friendly staff, and get you in and out or through the drive thru quickly.

Published at 8 years ago

Published at 8 years ago

I have been a member with GFCU for several years. Today I waited for a notary for 40 minutes after I was told to wait and someone would help me. When I walked back up to the counter after 40 minutes to ask if there was a better time to come by, the answer was you could try another location. As I finished talking to the teller, one of the notaries became free and took in an individual who had just walked in the front door. The lack of customer service is disheartening.

Published at 8 years ago

Our mother tried to pay out inheritances to her children and the GFCU decided this was not to their liking. They locked the account down, after my mother went up to the branch, and are refusing to unlock it. My mothers bill payments were rejected and checks bounced. Not to mention, our family is being held hostage as they refuse to clear any of the checks my mother wrote. They also lied to me and my mother stating even if I had power of attorney she would have to come up to the branch. Not true as they admitted once I did drive my mother up there. Then they lied and said I didnt qualify to be added to her account so I could deal with this and not my 75 year old, bed ridden mother (whom I had to wheelchair up there!). Apparently this credit union thinks the money is theirs to do as they please (they moved money from account to account without approval and without reason). All because one woman, without speaking to anyone, including my mother, decided she didnt like what was going on. Is it because they dont want to lose the large amount of money they would need to pay out? I dont know but they are jerking a lot of people around and leaving my mother with no funds to buy food and pay her bills. Unbelievable. Unacceptable.

Published at 9 years ago