Buffalo Exchange

I love all Buffalo Exchange they are a stylish afford store. This Penn store was lovely and had a celebratory event when I visited so staff were lovely. The vibe was great.

Published at 4 months ago

Decent buying experience; overpriced for a low- to mid-range consignment shop (lots of fast fashion brands for close to retail prices) but stock is generally in good condition. I don’t recommend selling here at all, though. Unless the items you’re donating follow whatever microtrends are popular on TikTok at the moment, be prepared to face overt judgment and condescension from the employees. I have never been so disrespected by a service worker before in my life — although the clothes I brought in were in good condition and fairly current, the person processing my sale made rude comments about every item, berated my style / body, and even pinched her nose for dramatic effect (the clothes literally had been washed that same day). Instead of enduring such a degrading experience just so Buffalo Exchange can resell your used clothing at a huge premium, I recommend donating to a nonprofit entity. It’s better for the soul and doesn’t benefit a company that employs terrible people.

Published at a month ago

Be careful this place is super addictive! I absolutely love this store. I can go in here any day of the week and find something high and or designer for a bargain price. It takes time, shopping is not quick, the best time to arrive as early in the morning before the clothes have been rummaged through. If you're looking to sell your clothes here you need to be very aware of Trends.

I recommend calling ahead of time and asking them what they are accepting. Ask for details if you aren't sure what the trends are asked them, they will tell you.

The traffic here can get pretty busy in the afternoons and evenings when people get off work so the earlier in the day you can arrive the smoother your shopping trip will be.

Published at 7 years ago

First time thrifting here and they did have a bunch of clothes but they were all overpriced, some of the clothing were full of lint balls and priced $20. The only nice thing was that there was some nice designer things i saw in the display case, check out was a bit of a wait

Published at a month ago

This is my second time coming to this location to sell clothes. I had to wait 45 minutes in line (with a baby in the car crying ready to go home) just for them to turn down ALL of my items. I brought a trash bag full of clothes and everything was new with tags. Brands were PrettyLittleThing, Windsor, FashionNova, ASOS, etc. Will not be returning back here to sell or buy for that matter. Rather spend the time selling on Mercari, PoshMark, or Facebook Marketplace.

Published at 3 months ago

I sold clothes here today and had a great experience. I was helped by Journey, who was so sweet and made great conversation while going through my clothes. She priced items as she went, and although I didn’t sell all of my items, I made $91! I took the exact same clothing to the 2nd street thrift last week and was offered $21 for the exact same clothes. I’m shocked by the price offering difference, and highly recommend selling at buffalo!!!

Published at 7 months ago

buffalo exchange is a weird one. it's certainly possible to find something you love, but it's, well, really hard. i guess that's to be expected.

i think they should stop accepting shein/cider/other penny fast fashion brands. or, at the very least, they should price them reasonably -- for example, a used cider top should be no more than $3, considering cider dropships from aliexpress. you would be hard pressed to find anything that cheap -- even shein -- in buffalo exchange.

Published at 5 months ago

The staff here were so friendly and helpful! They had a WONDERFUL selection of size 10 women’s shoes which is a GOD-SEND. I found 3 beautiful dresses and a pair of boots for $80!

Published at a year ago

First time thrifting here and they did have a bunch of clothes but they were all overpriced, some of the clothing were full of lint balls and priced $20. The only nice thing was that there was some nice designer things i saw in the display case, check out was a bit of a wait

Published at a month ago

LOVE IT, everyone is so niceee especially DULCEE. Viva Latino America

Published at a month ago

Love everything about store . Always leave bundles of new stuff.

Published at a month ago

Decent buying experience; overpriced for a low- to mid-range consignment shop (lots of fast fashion brands for close to retail prices) but stock is generally in good condition. I don t recommend selling here at all, though. Unless the items you re donating follow whatever microtrends are popular on TikTok at the moment, be prepared to face overt judgment and condescension from the employees. I have never been so disrespected by a service worker before in my life although the clothes I brought in were in good condition and fairly current, the person processing my sale made rude comments about every item, berated my style / body, and even pinched her nose for dramatic effect (the clothes literally had been washed that same day). Instead of enduring such a degrading experience just so Buffalo Exchange can resell your used clothing at a huge premium, I recommend donating to a nonprofit entity. It s better for the soul and doesn t benefit a company that employs terrible people.

Published at a month ago

They want current fashion clothes to be sold to them. Why would i sell my current fashion clothes anyway. Just a crap idea to go there.

Published at 2 months ago

Dirty and disgusting inside, overpriced, don t sell to them they won t take much and your better off donating items and getting a tax write off. Never stepping foot in there again ew

Published at 2 months ago

If you re a true thrifter, you won t like this store. Everything is mainstream and basic; stuff from forever 21 or fashinova. Nothing is vintage. If you like basic, what everyone is wearing now but for a dollar or 2 less than you d pay if it were new, this is the thrift store for you lol Things here are generally OVERPRICED.

Published at 3 months ago

Published at 3 months ago

This is my second time coming to this location to sell clothes. I had to wait 45 minutes in line (with a baby in the car crying ready to go home) just for them to turn down ALL of my items. I brought a trash bag full of clothes and everything was new with tags. Brands were PrettyLittleThing, Windsor, FashionNova, ASOS, etc. Will not be returning back here to sell or buy for that matter. Rather spend the time selling on Mercari, PoshMark, or Facebook Marketplace.

Published at 3 months ago

Published at 4 months ago

THEY DONT CHECK THE CLOTHES YOU BRING IN,EVEN IF THEY CLOTHES ARE NEW THEY WONT YAKE THE CLOTHES AND IT DEPENDS ON YOUR RACE

Published at 4 months ago

I love all Buffalo Exchange they are a stylish afford store. This Penn store was lovely and had a celebratory event when I visited so staff were lovely. The vibe was great.

Published at 4 months ago

buffalo exchange is a weird one. its certainly possible to find something you love, but its, well, really hard. i guess thats to be expected. i think they should stop accepting shein/cider/other penny fast fashion brands. or, at the very least, they should price them reasonably -- for example, a used cider top should be no more than $3, considering cider dropships from aliexpress. you would be hard pressed to find anything that cheap -- even shein -- in buffalo exchange.

Published at 5 months ago

If u want sell ur items never come here is scam they buy ur valuable stuff for 6.00 n they sell it for 250.00

Published at 5 months ago

Published at 6 months ago

I had a bad experience there selling I bought some red bottoms from there like 2 weeks ago then I took them back and they told me they dont remember me buying them from them and telling me that they was falling apart but Ive been selling and buying there for years I was very disappointed and I even have a picture of the merchandise that I didnt even know I had a picture of the merchandise that I took the day I bought it so by her saying she dont remember the merchandise is kind of sketchy to me like I said I even have a picture of the merchandise that I took the day I bought the merchandise and it even have a tag on it.

Published at 6 months ago

I had a bad experience there selling I bought some red bottoms from there like 2 weeks ago then I took them back and they told me they dont remember me buying them from them and telling me that they was falling apart but Ive been selling and buying there for years I was very disappointed and I even have a picture of the merchandise that I didnt even know I had a picture of the merchandise that I took the day I bought it so by her saying she dont remember the merchandise is kind of sketchy to me like I said I even have a picture of the merchandise that I took the day I bought the merchandise and it even have a tag on it.

Published at 6 months ago

The staff is very friendly but their prices are absolutely insane. If youre looking for cheap Id go elsewhere

Published at 6 months ago

i have been selling clothes here for a long time. the staff are very reasonable and explain very clearly what can or cant be bought. the store is well organized and the staff work hard to keep things moving even when it is busy.

Published at 7 months ago

Published at 7 months ago

Don t waste your time, I called ahead to check the value of what I wanted to sell and they offered Pennie s. Not worth it at all

Published at 7 months ago

I love shopping here! The staff is so friendly, especially Sam. Sam is always very kind and helpful. Buffalo Exchange is lucky to have such a wonderful employee.

Published at 7 months ago

I sold clothes here today and had a great experience. I was helped by Journey, who was so sweet and made great conversation while going through my clothes. She priced items as she went, and although I didn t sell all of my items, I made $91! I took the exact same clothing to the 2nd street thrift last week and was offered $21 for the exact same clothes. I m shocked by the price offering difference, and highly recommend selling at buffalo!!!

Published at 7 months ago

Found a pair of shoes that were damaged and requested a discount. The woman I talked to was extremely rude, and offered a price that was completely unreasonable for the condition/brand. Did not buy them due to terrible customer service...wouldve considered it if she was nice, too bad :(

Published at 7 months ago

Horrible. Despite their terrible reviews I made the trip to center city Philadelphia to sell a brand new pair of white van classics and a never used Michael kors gabby design purse. I was offered $7 cash. Ive never felt more insulted. Im to believe they are selling both items combined for under $25 ?. Terrible. Never again. I will scream it to anyone who listens. .Do NOT waste your time going there.

Published at 7 months ago

Published at 7 months ago

The. Staffs are Very friendly. And welcoming. My. People. I m Nicky. I have shopping there for years. Best hidden treasures in center city Philadelphia. I call them. Family s

Published at 7 months ago

They never buy want I take I took 2 pairs of shoes brand new only worn once they said they need to be in better condition....I took many spring clothes they barely wanna buy from black people

Published at 8 months ago

The people who work there are miserable. You spend so much time getting stuff together to sell which they advertise they buy and they end up just never even taking anything. It s so dumb.

Published at 8 months ago

Piggy backing off all the recent comments. I m in here everyday, and I have definitely have heard employees talking about taking good pieces for themselves. The nicest people in that store is the security guard, and the asian girl at the checkout counter. The rest gossip and talk about the buyers who just sold quite unprofessional.

Published at 9 months ago

Terrible. I overheard the employee asking the customer how much she paid for a sweater she was trying to sell. And then used that information to determine how much she would give her for it. Shows how unknowledgable the staff is and that they just make up prices as they go. No rhyme or reason

Published at 9 months ago

Extremely inconsistent and biased buying behaviors. I have noticed over the course of several months of observation and documentation. Can provide evidence of dozens of instances of them refusing to buy a garment from a particular person because of lack of demand or the condition of the item, and then subsequently accepting the exact same garment from a different seller. Sometimes minutes apart on the same day. This shows they pick and choose who they want to buy from, and it s not entirely based on the item or its condition. Overall the customer service is usually present but not very helpful. There also seems to be a very clear sizing bias. Employees stash favorable items before they ever make it to the sales floor. I have witnessed this more than a few times. You will certainly receive better prices, and service if your friends with one of the employees, I have also witnessed this play out. When it comes to shopping at buffalo exchange I ve found that there is rarely ever anything in my size that isn t worn beyond belief which begs the question what is the standard ? Some of the stuff they have on the shelf/rack RIGHT NOW is dirty and extremely worn, some of it even has odors. So I usually leave empty handed. I just discovered 2nd street which is one block up on 16th and Chesnut street and had a much better experience. The store is a lot cleaner and so are the clothes. Staff was helpful and they had a MUCH better selection (probably a reflection of buffalo s buying tendencies) and the way everything is laid out makes sense unlike buffalo exchange. (They stop buying at 530p) I d be happy to show anyone who s curious months worth of examples and evidence that will support everything I m alleging. Moral of the story : there are better options for buying and selling where you don t have to deal with discrimination.

Published at 9 months ago

THE EMPLOYEES TAKE ALL OF THE GOOD ITEMS BEFORE THEY REACH THE FLOOR! I had a popular review for this place that mysteriously has disappeared from my account (but I still have email record of it). The employees take all of the cool/designer items and put them on hold behind the counter. The employees go out of their way to hide this from the customers, but all the cool items live behind a curtain behind the counter.

Published at 9 months ago

Please know the employees are taking all of the good stuff before it reaches the floor. I ve seen it with my own eyes. This effort is led by the STORE MANAGER according to an employee at the register, so I m assuming it will not change. If you look behind the curtain behind the counter you will find all the designer and cool items on hold . Tried look at Stone Island, Balenciaga, Raf Simmons, stuff I saw behind the register, but I was told it was all on hold by THE STORE MANAGER (then a few of the employees scrambled back there and started hiding it.) The stuff on the sales floor is picked-over garbage.

Published at 9 months ago

It was fine, but I found the prices wild for thrifting (18.50 for a t shirt?!) and the variety underwhelming. I also didnt reaize upon arriving it would be just clothes/accessories.

Published at 9 months ago

They buy clothes right from the street off of people then they put a price tag on it without even disinfecting the clothes disgustingYou re buying used clothes that is literally probably not even washed by the store or customer

Published at 9 months ago

Closed early on a Monday

Published at 10 months ago

Published at 10 months ago

1st time selling wasn t that bad. However, the price that they paid is kind of low for 25% of their selling price. My item was1 Ralph lauren s sweater which I never wear, they sell for 26$ and I got paid for 6.5$. I know they have to pay for store rental, employees and stuffs, but that gap was huge.

Published at 10 months ago

The worker was superrrr nice!! Great employees!!

Published at 10 months ago

They sell stained clothing, and the staff isn t very professional.

Published at 10 months ago

insane prices. $20-40 for a tshirt at a thrift store?? ive never bought a single thing here.

Published at 10 months ago

So much junk. I love Buffalo Exchange but this one has the worst selection, it s gross inside, pricing makes no sense, the clothing smells, staff is loud, obnoxious, and can t be bothered. Overall, the customer service is awful and the clothing selection is worse than a bad Goodwill. I d much rather walk to 2nd Street Thrift on Chestnut Street.

Published at 10 months ago

This place is a scam I took 4 pairs of Jordans there in good condition & a bunch of North face jackets polo shirts and designer belts & they tried to give me 23$ for everything make it make sense

Published at 11 months ago

I went to buffalo exchange and tried to sell my clothes everything was in good condition and tags still on & I knew everything was worth more than what they offered the lady literally looked at me and tried to give me a low made up number which I felt like was insult

Published at 11 months ago

Youre better off selling on Poshmark. They give you a made up number for your clothing. How do they get this made up number?? We just know fashion its better than donating them and getting nothing, but I had BRAND new clothing, worth more than the $30 offered. I wouldnt recommend selling your clothing here. Put them up on Poshmark yall

Published at a year ago

Having been selling to Buffalo since 2011-12. Never had an issue selling used clothing there before. Recently went in and they claimed there was a small bug in my clothing. I got home check everything find no bugs and wash all the clothing. I go Back a week later and they claim I can t sell with them ever again and they don t want to risk getting USED DIRTY CLOTHING THEY BUY EVERYDAY WITH NO PROBLEM. That manager is a poser and def a nepo baby.

Published at a year ago

Cute space but the clothes they sell tends to be wildly overpriced considering how much they pay for it.

Published at a year ago

Always find great stuff and most of the staff are super helpful!

Published at a year ago

Ive had multiple encounters with the staff at buffalo exchange and everyone is super nice and personable. Today I spoke with Acia at length and she is particularly a credit to not only the store but the company! Love stopping by

Published at a year ago

Great buys at a great price! A clean, friendly, and organized secondhand shopping experience.

Published at a year ago

Published at a year ago

Honestly, dont come here if you want to sell your stuff. They refuse high-quality items because theyre size exclusionary. Theyre doing very little for sustainability by not taking anything that doesnt fit some girl thats a size 3.

Published at a year ago

Published at a year ago

Published at a year ago

Ive bin working with you guys for the last 7 years love you I always find the best stuff just curious if you found my red K too suit and my free people jumper and shirt I was robbed at my apar

Published at a year ago

They are just a little bit of snobbish attitudes when it comes to the amount they offer you for expensive clothing Name Brands you bring into their overcrowded store/pawn shoppe...

Published at a year ago

Published at a year ago

Published at a year ago

Dont remember

Published at a year ago

Good place to get or sell lightly worn clothing

Published at a year ago

Published at a year ago

i love b.e but trying to give somebody $25 for $300 jordan s in perfect condition is absolutely insane

Published at a year ago

WHEN YOU SELL CLOTHES YOUR NOT GOING TO GET TOP DOLLAR SO DONT BE EXPECTING 1,000$ IF YOU SELL MAKE SURE ITS URBAN STREET WEAR NOT DRESSES AND DRESS CLOTHES URBAN STREET WEAR THEY WILL BUY LONG AS NO STAINS

Published at a year ago

Prices are alright, sometimes you can find a good deal on certain items but youll have to go hunting. The selection quality also varies quite a bit from time to time.

Published at a year ago

I love this store

Published at a year ago

Have been to this Buffalo Exchange several times since they ve changed locations and have not been able to stumble across anything worth buying every single time. Everything is so overpriced and the selection of clothing seems to only consists of fast fashion items and barely anything vintage or even manufactured before the 2000s Sucks because this used to be one of my favorite thrift stores in Philly. I always left with at least something! But that has not been the case as of lately unfortunately. Not sure what happened to this place You can probably find better things and prices at a Goodwill or Salvation Army honestly. Unless you want second hand H&M and Forever 21 items that s like $2-$5 off the original price then there s just no point of shopping here in my opinion.

Published at a year ago

Had a solid selling experience here. Since it was my first time they explained the process and it really makes sense - expect a lot of stuff to get rejected because they need to be able to sell it and they have standards as to fabric (if it s paper thin men s wear then they are gonna consider that, for instance). I really feel like a lot of people who rated poorly don t get what this is - it s not a recycling program, they need to be able to flip it reasonably quickly. I did this because I know 90% of the price on this stuff goes to the labor associated with flipping it. Them doing that comes at a premium, hence the aggressive cut. I was impressed how efficient the process was, they had clothing clipped with a price and totaled pretty instantly once it was my turn. They also go figure lean a little hipster and reserved so it s possible some of the people folks think are rude lean introverted.

Published at a year ago

This place is a mess . The young girls here have no fashion sense and wear hand me downs themselves so how would they know good quality, fashionable clothes? When you go to sell your clothes of course they look through them . I had plenty of good quality pieces that they didnt take saying they wouldnt sell or they werent taking winter clothes but the majority of the clothes they took were heavy sweatpants and heavy hoodies . When you look around the store the clothes are filthy and dirty with spills and holes in them but they have the nerve to be particular about pieces that were clearly in wayyyyy better condition than the trash they had . I also think theyre getting over because the percentage they get cash for the clothes is wayyyyy lower than the percentage they give for store credit. Why would anyone want to buy rags if theyre selling them ? I dont think that makes much sense . Also watch them because theyll put your clothes on the side so they can keep things for themselves personally and not pay you for them . This place should be shut down . Its dirty in here and theyre literally stealing money from people and getting over .

Published at a year ago

Published at a year ago

The staff here were so friendly and helpful! They had a WONDERFUL selection of size 10 women s shoes which is a GOD-SEND. I found 3 beautiful dresses and a pair of boots for $80!

Published at a year ago

Buyer experience - Clothes on top! Staff super nice

Published at a year ago

If you go on weekend to sell expect a long line. Staff is nice, but is not very clear what they buy as they rejected items from people before me, saying they buy depending on the season and were on winter.I went there with 2 jackets and a coat. Received 28dls cash for them, but they did not take a wool coat in perfect condition. I dont get it.

Published at a year ago

Published at 2 years ago

Scam Honestly waste of time for reselling unless it s junk

Published at 2 years ago

Great selection! A little pricey but the clothes are always good quality. The trade-in process is fairly predictable/reliable but not the most transparent

Published at 2 years ago

How about make it aware of what customers should sell. You guys let people come here with bags and bags just to turn them away.

Published at 2 years ago

Published at 2 years ago

Not sure what their selling policy is there it was my first time at this thrift store and the buyer only bought one graphic tee there I had a lot of fall items some where spring items but mostly fall items and I was told on the phone a couple days ago from another buyer they take fall items and graphic tees I had a lot of good condition/washed fall items such as an designer Michael Kors sweater and they didn t buy that which was weird to me since I went shopping there using my store credit which wasn t much I seen old torn shoes and spring and fall items I won t be coming back here needless to say

Published at 2 years ago

Here they basically steal your money, they took all my brand name clothes... 5 pieces told me they made $40 but they would give me $10 in cash or if I wanted $20 in credit, obviously I come here to sell not to buy, all my clothes were good and He only told me that I couldnt take any more because they were very formal clothes, $10 dollars only when I paid for parking and spent my gas to come here, not counting the 30 minutes I lost waiting in line. I would like to give them 0 stars

Published at 2 years ago

This review is based on my SELLING experience. I came on a Monday morning and did not have to wait very long. The two ladies sorting through my clothes were very friendly and present with my transaction. My expectations were low based on other reviews, so I was happy when I walked away with 90 bucks! Experiences will always vary but this was a good one.

Published at 2 years ago

Published at 2 years ago

I ve had positive experiences with the staff every time I ve visited. I ve bought nice long-lasting clothes from brands like Agolde and Everlane secondhand that I otherwise would not be able to afford at full retail prices. They have an assortment of clothes, some of which are new from boutique brands, and you may have to dig for the high quality stuff in your style and size but it s worth it. I also have sold my clothes here several times for cash and credit. They take a good chunk of my items and I can tell they re discerning without being picky. Overall, love this place!

Published at 2 years ago

Prices are way up.

Published at 2 years ago

I ve been going to this Buffalo exchange since they were at their first location across the street from Sephora. It has been my favorite thrift store for almost a decade & unfortunately that s no longer the case since the business seems to be going downhill. I ve sold clothing on a few occasions & each time, there s a different buyer. So the criteria for what they accept is essentially arbitrary & completely subjective to the employee s taste. As time went on, they seem to be more selective with the items they take however, the inventory available to the public hasn t improved whatsoever. The prices for clothes is still pretty good but they ve completely ruined their closet-clean-out mantra.

Published at 2 years ago

Published at 2 years ago

Overall pleased with the process. Was there (multiple times) with a friend to sell clothes - we brought LOTS of items. Criteria of what they buy is somewhat confusing and inconsistent from one time to the next, as well as with different buyers. They bought way less than we expected (especially the first time), so we had to haul a lot out of there.

Published at 2 years ago

Will try to be as fair as I can here. It was my first time going to the store and I ve seen the mostly negative reviews on selling, but decided to still give it a shot. I brought 2 huge bags of clothes 1 bag is full of lightly worn, good quality and brand name items (I only mention they re branded because this seems to matter when selling worn clothes), the other bag is also filled with name brands but maybe a little bit more used but still in good wearable quality. I went in and waited on the selling side. The store seems bright and organized. Everyone seems nice and polite in the counters. I didn t wait too long and I was called to bring my stuff. The person who was going through my clothes was nice and friendly at first, she talked like she liked my things, she said they don t take winter stuff which on their voicemail said they take all weather stuff. She started going through my things, picked something put a tag on it and moved on. While she was doing so, another person, presumably a manager, came over, shook her head and said no. So she took the tag off and kept going. From then on, conversation seized, she went through my stuff almost like a routine, and basically put everything back. The one they almost picked was one of the least valuable items I ve brought in and one of the more trendy, fast fashion items. So lesson learned they have a very specific taste and style here. And that s it and all they care about. It s one type of dressing. It s more on the trendy, hip, high-top, funky, vintagey look that a lot of fast fashion brands are currently doing. I walked around the store after they rejected all my clothes Lol And seem to have good stuff but again, it s a very specific type of clothing and fashion genre. It s annoying because their site and voicemail and ads make it sound like they are very opent to all and anyy type of clothing but they certainly are not! It would be so much better if they re just transparent about what they re looking for so people like me don t think we have a place there when we won t. So unfortunately, this turned me off on their store :(

Published at 2 years ago

Awesome as always! And I just want to say that Ms. Kathrine, always goes above and beyond for the the store, the employees, and for the customers! Give that girl a raise!!

Published at 2 years ago

Ive been shopping and selling here for years their staff is awesome *Especially the manager Katherine* and they make a point to have something in their racks for *everyones * unique taste! Xox B.E. Fo Life! Xox ha <3 1 love <3

Published at 2 years ago

Published at 2 years ago

Everything is overpriced

Published at 2 years ago

My favorite and my favorite people. Been going there since they opened.

Published at 2 years ago

Great selections, amazing staff, and clean showroom. A must visit for all things thrift!

Published at 2 years ago

This place legally robs you. Find another way to sell your stuff. I went in there with stuff worth well over $1000 retail price, got less than $60 cash. Theyre seriously messed up.

Published at 2 years ago

A great use place store with great looking stuff

Published at 2 years ago

Fair trades, good selection

Published at 2 years ago

Published at 2 years ago

Good store,but they definitely pick and choose what they wanna buy....But other than thats its a great store

Published at 2 years ago

The best thrift clothing selection in the city. Both men and womens clothing. Ive consigned here as well, you dont get a ton of money so I prefer shopping here over selling here.

Published at 2 years ago

Love this store. I go there at least 4 times a week.They have great deals on everything.What they have in the is very good product.!!!!!!! :)

Published at 2 years ago

I tried to sell quality items like a barely worn Nike sneakers, mens Loafers and a Dooney bag and they werent even interested. But I walked through the store and things were worn, scuffed and outdated. I really dont understand their selling policies so I was put off by that.

Published at 2 years ago

I went into the store with a friend and looked around hoping to find something for a plus size individual such as myself. Seeing the racks of clothing with some dividers for S, M, L, XL inconsistently (there were racks with no dividers, and some with only S & M) I asked a lady that worked there (who was directing another associate so I assume she was higher than a regular CSA) if they had a plus size section. She told me to look in the part that was sectioned on with the XL. Even trying to find anything higher than XL was a challenge as all sorts of sizes were strewn about the divided part on every rack. I can understand customers not putting a piece of clothing back in its proper section, but you d think if they face their store they d check for proper organization for sizes. I feel they re not being inclusive by having a rack for Plus size in particular, making you have to scrounge for a single XXL-XXXL piece if they even have one in the sea of S, M, & L s. When my friend checked out their product I noticed their jewelry case with rings and thought perusing it might lift my bad experience; I saw each ring have a barcode attached and on a few that were turned, various sizes. So I asked the lady behind there if she could point out the section where there would be my size, only for her to inform me that they weren t organized but she could size them for me if I found one I liked. That felt even more ridiculous, why would I pick a ring I like only to be let down if it s several sizes incorrect for me? It feels sloppy and lazy to not have a simple sectioning of the literally tagged pieces that are in a jewelry case, you d only need to organize once and you d simply be able to tell the customer oh this section right here is the size! It truly does not seem hard to accommodate customers with the bare minimum of product organization. If they can barely organize their shoe racks by size, they could organize those clothing racks and jewelry case more efficiently.

Published at 2 years ago

A lot of the clothes have stains so it s not practical to find good items here. Additionally, the staff was rude to me, and then while I was waiting I watched the staff be quite rude to multiple other customers. It s a shame because the idea is great but the staff is killing what it could be.

Published at 2 years ago

Published at 2 years ago

Saturday I had a not so nice experience here and dont think I will be going back. I normally Love this one I stopped going to the one in NYC and was taking the drive down to Philly because everyone was nice and also I had gotten down to a T on what to sell here. Well things have changed in the last 3 months sense I had last been. I Normally make an appointment for the mornings but this time I decided to do an afternoon appointment. BIG MISTAKE! the girl who was my Buyer was tired after a long day and I do understand BUT when you want to work in this type of environment you have to adjust. I was her last buy and she rushed through it all stuff that I know they take she didnt take. She even passed on an Elton John shirt that I know was worth money. The worst thing she couldve said to me was that if I dont know them shes cant take it and she was only taking vintage t shirts that are single stitch. Ling story short she will have that place in a whole if she doesnt become better with her buys. And to tell a person that shell be fast because its time for her to go home... No maam not with me. She didnt even want to talk to me she was more interested into talking with her Co worker... Naw Im gonna pass Ill find another one my time is worth it no matter what! Yes Im selling but Im also human... Sorry not Sorry Sellers beware

Published at 2 years ago

Highway robbery they will give you $10 for a louis vitton item

Published at 2 years ago

Published at 2 years ago

Too expensive

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I JUST LOVE THIS STORE. YOU ARE PRETTY MUCH ON YOUR ON .AND THATS OK .

Published at 2 years ago

I especially love when the Halloween costumes are out early, and organized by size! And when the clearance racks are out simultaneously (in the past, the clearance rack was replaced by the costume rack). Overall, I usually find something amazing each time I visit.

Published at 2 years ago

Published at 2 years ago

Love this place

Published at 2 years ago

This store has some friendly staff and I was able to get whatever I needed for a costume party for a low price.

Published at 2 years ago

They took me 10 min late for my appt (but yet they harp about showing up early or on time). Also, their website says bring your cold weather clothes after lugging everything downtown on the subway I find that they are now looking for more spring items. Would be nice if they update their website with what they re actually seeking so I don t waste my time. Not going back.

Published at 2 years ago

Ive been shopping here for Years, and they never disappoint in terms of quality, selection, and service. Just grabbed a sweet leather jacket for like $20!!

Published at 2 years ago

Im never going back there again every time i go i give them brand new stuff with tags on it and they give it back because they dont like it i would think any consignment store would take any new clothes for the business they give me back my items every time is it because i dont wear the clothes they wear looking like they from the 70s like who still wear flare jeans its crazy any clothes in good condition should be exception the store look like a rag store like if you got anything to sell or stuff you want to get rid of dont take it there the wont give you the value of your merchandise or take your clothes unless they dirty or old looking. Well this is my advice and my opinion just dont go to buffalo exchange a waste of time dueces .

Published at 2 years ago

I love this store, the staff is always friendly and the stock rotates frequently so theres always something new to find. Great mens selection also, larger than youd usually find in clothing-centric thrift stores. Plus sizes, lots of dresses, great variety of styles. Clientele is polite also, very enjoyable experience thumbing through the racks to find that perfect gem amongst others who are doing the same.

Published at 2 years ago

I love this little place. My son brought me here & Im so glad he did. It is a second hand store in center city. If you want to donate anything you have & they think they can sell it they will actually pay you for your donation in your choice of store credit or cash! Thats Awesome! They have a lot of name brand stuff, mostly clothing, shoes & accessories. So if u want to empty ur closet & start a new wardrobe this is a great way to do it. The store is a bit on the smaller side but they have a lot of stuff. The staff was friendly & helpful. They will even hold items for up to 24hrs if u are undecided on an item. I really like this place.

Published at 2 years ago

Published at 2 years ago

Love it the best! Every time I go to Philly I do my shopping I am from NYC and there is something special of this store

Published at 2 years ago

Published at 2 years ago

Hadnt been in years. Decided to go. Overpriced Goodwill merchandise. Saw a Rebecca Minkoff bag for $60. Talk about used and worn. Im not talkn gently used either. It was to the point youd give it to ur daughter so she can play dress up. I wont be returning.

Published at 2 years ago

Published at 2 years ago

Great place, nice clothes, friendly staff

Published at 2 years ago

***Selling experience only*** In short, I gave them 8 pieces (1 coat, 2 shirts, 1 sweatshirt, 1 sweater, 2 pants, 1 t-shirt), and I got 41 bucks in cash. My items were mostly well known brands (COS, Theory, Paul Smith and etc.). I know thats not a lot of money, but you can get cash right away, so I think thats saving my time and less stressful. My visit was about 20 min, it was quick and easy process. If you like to shop here, you can get paid double in shop card (my case would be 82 bucks).

Published at 2 years ago

A great place to shop, pleasant employees

Published at 2 years ago

In my experience, the downfall of this location is the employees. One man who works there is a friendly face but the rest of them have awful customer service and seem lazy. I waited to check out as one person in front of me was finishing. Once it was my turn, the two employees at the register just walked away while a handful of other employees just stood with their arms crossed chatting with each other. Once someone was able to help me check out, she was preoccupied with her conversation with coworkers and left out pieces I paid for when bagging my clothing. I only realized once I got home and went through my bag but it struck me as careless and lazy to leave out pieces I purchased. I would recommend going to any other second-hand store in the philly area before going here. Especially considering the selection was below mid.

Published at 2 years ago

Published at 3 years ago

High-End & Vintage clothing/accessories/jewelry/footwear Thrift & Consignment store.

Published at 3 years ago

Not to complain but I brought my clothes there name brand items over 20 pcs they wanted to give me $60 and a woman had half the stuff no name brand and got $130 dont wanna throw race in there but im wondering. Took a month for it all to sell on Ebay $1400

Published at 3 years ago

its a total hipster yard sale with retail prices. Dude for 10 more bucks you can buy that item you want for new on Ebay.

Published at 3 years ago

Published at 3 years ago

Waited in line just for them to tell me they are appointment-only for selling clothes. Would ve been nice if they had made that known instead of wasting my time

Published at 3 years ago

The clothes I tried to sell were very good items but it seems that they were to good for the store it looks like its just a very expensive GOOD WILL.

Published at 3 years ago

I am from Philly but I now live in Newport News Virginia.. I will come allllllll the way from Virginia just to shop at The Buffalo Exchange in Center City Philly!! I love love love this store SPECIFICALLY.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

When I went there, my card had issues and taking a while to be scanned by the card reader. The cashier apologized and I said no worries. I know whats it like to be a cashier, and I was in no rush. Also, I checked behind me, and there were no other customers behind me. My card declined, so I started looking through my other shopping bags for another one. The cashier was so rude and dismissive about it. I dont think I took longer than two minutes before she asked quickly if she could get the manager. I said no its fine, and I asked her about other ATMs in the area, so I could grab some cash and come back. She acted so weird about it. She said I dont know, and I couldve sworn she rolled her eyes. I kept calm because maybe this happens a lot and she didnt believe me..? But that was so rude. I came back and got my belongings in less than five minutes and was helped by a more professional associate. I havent gone back since.

Published at 3 years ago

Published at 3 years ago

Like a thrift store, but more of a greedy capitalist middle man!

Published at 3 years ago

I absolutely love this store! Thrifting is always hit or miss, but I have more hits here than misses that s for sure. Definitely recommend! The staff are super friendly here, and the long line for selling AND for buying says a lot about this location. If you re in town, you should absolurely check out this Buffalo Exchange!

Published at 3 years ago

Published at 3 years ago

Friendly service, great merchandise and prices! Another customer helped me pick out clothes! Great place! Prayers.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

garbage. one of the staff members racially profiled my friend. a grown, white woman claimed that he stole a shirt and staff believed her without any evidence. he didnt even have a bag on his inventory. all he did was hold the shirt and he was still in the process of shopping in the store. staff then proceeded to kick him out. they ruined his experience, this was his favorite store.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Clean and well-appointed, worth zeroing in for what you need. Somehow was unable to buy any extra-large garment sizes for my woman friend. As many reviewers indicate, most Buffalo Exchanges, including my experience from those in NYC, buy little or nothing, and simply pay little.

Published at 3 years ago

Published at 3 years ago

The staff was very friendly but the guy who be answering calls is giving out wrong information I asked him do they take anything brand name he said yes then got there they don t take name brand clothes they will take shoes but not name brand like hmm forever21 n American eagle I was really lil upset because I had a lot of clothes to give they wouldn t take n it was in good condition n they get u but getting 150 store credit or take 95 in cash for experience I had today I Suggest people to just donate /sell shoes ..

Published at 3 years ago

Not a lot of choices!

Published at 3 years ago

Over priced

Published at 3 years ago

Great Selection of Clothes

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Always find great good quality outerwear and friendly staff. Good variety and well organized for a second hand store.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Great pickings. Unique finds

Published at 3 years ago

Published at 3 years ago

This store has no plus sized selection. That means they dont buy clothes that are plus sized.

Published at 3 years ago

Long wait due to Covid-19 restrictions, once inside, store was well lit and clean. No debris inside or outside, clothing racks were well stocked well many nice selections. Only annoyed by lines.

Published at 3 years ago

After 2 different trips I realized they will buy very little from you and what they do buy they pay next to nothing. Staff are mehh and windows were filthy. Sorry they dont deserve a pic.

Published at 3 years ago

Great finds if you have the time

Published at 3 years ago

Good clothing and great prices.

Published at 3 years ago

I tried selling to them. Took a lot of time and effort and zero results. They bought nothing and I sent high quality stuff. Disappointed and frustrated. Would never do again, with them or another similar service. Youre better off selling your stuff on ebay.

Published at 3 years ago

Just left Buffalo Exchange to sell some mens clothing. I had an appointment, but there was still a line - about a 20 minute wait. I brought one bag of button up shirts. They accepted about half. They really dont want dress shirts and the like - suits, trousers, etc. are not part of their interest. I walked away with about $85. I would have liked a bit more, but happy to see a segment of our closet pared down. The buyer was extremely nice! Ive also found some treasures here over the years, including a stunning Kate Spade bag for just $35.

Published at 3 years ago

It depends on what style you like to wear. There is a variety of different shoes, clothes, bags and holiday attire. Some times you will find what you are looking for and other times you dont.

Published at 3 years ago

Published at 4 years ago

A great place for unique, gently used clothing finds at great prices. You can also bring in your clothes for sale.

Published at 4 years ago

It s just ok nothing to crazy for me it s worth checking out u can bring clothes in for money if they are stylish.

Published at 4 years ago

Published at 4 years ago

Great, courteous staff. Wide selection and variety for the most part.

Published at 4 years ago

Awesome thrift store to find some steals if you re into fashion and clothing. It s hard to go in and not walk out with a deal on something. The staff is super particular with what they want when it comes to trade ins so call ahead and ask or you will walk out with the clothes you wanted to get rid of.

Published at 4 years ago

I dropped 3 bags of clothes a few days ago and all of them were in good condition. I didnt get a single penny. They were like its out of fashion. Hated the service and the whole process is just a scam. Never ever going there and selling my stuff!! HORRIBLE EXPERIENCE!!!!

Published at 4 years ago

Published at 4 years ago

This store is amazing, you can found really silk. Also you can find virgin wool coats, and for those who consider the beautiful accessory of hats I recommend it.

Published at 4 years ago

Published at 4 years ago

Its actually a nice store you can find hidden gems like ( Banana Republic, Gucci, Calvin Klein, and etc) you just have to go frequently because people sell their stuff on a daily basis.

Published at 4 years ago

Published at 4 years ago

Friendly staff but was very disappointed with the store and its buying policy...after reading about the store on its website and calling the store I truly was hoping it would be a much better experience than other trading/ buying stores. Buffalo Exchange also wants very current merchandise, and its hit or miss on what they are looking for on that particular day. I called ahead and asked what they were looking for and the response was coats and sweaters. So I brought a lot of coats and sweaters but they 2 sweaters and no coats! Ugh! But at least they were very kind about it!

Published at 4 years ago

Based on my observations, I discovered a purchasing pattern amongst the different sellers. There was a notable discrepancy in approval of certain types versus others. But I guess, it is Gentrification City - I mean Center City. This dude obnoxiously stood over our shoulders scrutinizing every single fabric of a resale store! Never again...Goodwill here we come!

Published at 5 years ago

I love Buffalo exchanged because they have some good clothing and bags there I like thats on of my favorite flea market store top of the list .

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Loving all the bad reviews that complain that they don t pay enough when you sell there. Uh, that s how businesses work? Buy low, sell high? And the staff isn t rude. Maybe you were rude to them? I m here plenty, and it s basically a trendy thrift store, precisely as advertised. Scored some cool stuff, never had a problem.

Published at 5 years ago

Not a whole lot of clothing for men but still had a lot of good deals to offer.

Published at 5 years ago

Published at 5 years ago

Tried the place out today. Definitely better than expected. Needed some shoes to walk around in while exploring Philly because the one I had was hurting my feet. Lots of great finds and reasonably priced

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

They surprisingly took shirts I didnt expect (Old Jcrew shirts, Old Navy Striped, Express Long sleeves). It seems theyre stocking up for Fall season and was happy to get what got in store credit. Friendly, relaxed shopping atmosphere. Youre thrift picking so the excitement is in the searching! I liked how you can sell old clothes and buy your new style. A++!

Published at 5 years ago

Decent selection of clothing and sneakers. Definitely taxing on clothes though. A lot of the prices are retail or very near retail for used clothes. The only way to get a good deal is to bring in old clothes. Theres some clothes with rips and dookie stains that are still overpriced. Only redeeming quality about the store is how well the sneakers are priced which is why im giving 3 stars. Also i give them kudos for not giving out plastic bags and for offering reusable totes.

Published at 5 years ago