Helm Associates

I loved doing business with them especially when miss Aquanetta was in charge she was a blessing. But this new lady that is in charge is very rude and makes me not want wanna spend my money with that company.. life is already hard I don’t wanna be disrespected when I’m spending my money. Will be surrendering my car this week jst so I won’t have to deal with the ignorance.

Published at 4 months ago

This company is absolutely ridiculous! We made a car payment on the 29 and they demanded another payment the next day. I called and the ignorant lady who answered didn't even stay on the phone for a minute before rushing off the phone saying she'll call me back...that didn't happen and now they are dodging me and my husbands phone calls...clowns

Published at 2 months ago

Don’t do BUSINESS WITH THIS COMPANY!! They don’t care about their customers! They will cut you off the second you’re late!!!! I swear this company is the worst! You would think they would want to build good healthy relationships with their clients !!! But nooo they won’t budge! They cut my car off for 7 dollars! 7 dollars!!! How petty ! They must be a poor company !! It’s such a shady deal to begin with. They tell you they can’t work with you if u haven’t been a customer for at least 6 months which is still a lie. I hate this company I wish I never have dealings with them! I’m telling you if you see their name on your loan DONT PROCEED!

Published at 9 months ago

There good. But when you fall behind on one payment and you give them a valid reason, they don’t care. They will try and have your vehicle towed, even if you owe as little as $1,300. They just don’t care.

Published at 10 months ago

I've had a loan through Helm Associate since 2018 after I purchased an SUV at B&B Automotive when I was desperate for a car and not thinking clearly. It was an overpriced lemon that I brought back in less than 15 hours with a failing transmission among other things but that's a whole other review...

The only good experience I've had since I made this purchase was having Isaac Folly as my account manager. I've had maybe 2-3 times in the last three years that something unexpected came up and I knew I was going to miss my payment. Isaac has always been willing to work with me to reschedule for the following week without any hesitation or problems.

Unfortunately this last time I had a problem I got stuck with Lisa since Isaac was out of the office and didn't get my email. The day after I missed my payment she called while I was at work, left a voice mail and immediately disabled my engine. I called to explain my problem but got a very blunt NO. My only option was to beg my parents to wire me money since my bank account was negative or walk home.

I'd give 5 stars for Isaac if I could but Lisa deserves none. Someone needs to give this woman a hug and some lessons on compassion and better customer service. I was almost considering trading in for a newer car with B&B but Lisa's attitude reminded me of why I need to get away from both B&B and Helm and never come back.

Published at 3 years ago

Company switched hands a few months ago ..if you have automated payments you now have to make sure they are taking it. Or their incompetent finance manager, Isacc, will take several payments at once putting your account in negative because you didn't make sure they took the auto payment on your actual payment dates. 🙄 They took $750 out of my account at once without ever sending a late notice not one single phone call, just hit up my account when they felt like it.

Now 3 weeks ago I called to modify my payment schedule and make arrangements for upcoming medical procedure that would put me out of work. Today my car is shut off through passtime. I just made a payment July 30th..they told me my account is pass due by 9 days ...and will not do anything to help or accommodate even though I've had clear communication with them the last 3 weeks. Sharon called her a manager and Christine is my account manager . This is my second car purchased from through helm but am looking in to refinancing now that my credit is much better since I started here. The new owners seem to be over their heads and

Published at 2 years ago

My experience with my account manager Jessica at Helm has been stellar. One of THEE best customer service experiences I have ever had, especially as this is my first time financing a vehicle. She is professional, personable, and a pleasure to communicate with. She answered all my questions and offered me a viable solution that was flexible. If you are looking for a great experience, you would be well served to do business with Helm Associates. Keep up the good work!

Published at 5 years ago

I have never had a bad experience with Helm Associates. My accounts manager Isac has always been kind and courteous. He has always been very professional whenever I had an issue. If you communicate with them that will go above and beyond to serve you as a customer. Great company hands down.

Published at 6 years ago

This company is absolutely ridiculous! We made a car payment on the 29 and they demanded another payment the next day. I called and the ignorant lady who answered didnt even stay on the phone for a minute before rushing off the phone saying shell call me back...that didnt happen and now they are dodging me and my husbands phone calls...clowns

Published at 2 months ago

I purchased a pre owned Lexus from B & B almost 3 years ago. I never missed a payment , the program does work and my credit score rose 120 points. I am presently financed with a bank and in 2015 Luxury Vehicle. The program works if you will work with it. I am sorry I had to leave Helm associates, I was always treated well by Lori , Amy and all the staff. People are often treated in a second class manner when they are not credit worthy or credit challenged. I never felt that way Helm associates. I would gladly recommend or refer a friend or family member to them.

Published at 3 months ago

I loved doing business with them especially when miss Aquanetta was in charge she was a blessing. But this new lady that is in charge is very rude and makes me not want wanna spend my money with that company.. life is already hard I don t wanna be disrespected when I m spending my money. Will be surrendering my car this week jst so I won t have to deal with the ignorance.

Published at 4 months ago

Don t do BUSINESS WITH THIS COMPANY!! They don t care about their customers! They will cut you off the second you re late!!!! I swear this company is the worst! You would think they would want to build good healthy relationships with their clients !!! But nooo they won t budge! They cut my car off for 7 dollars! 7 dollars!!! How petty ! They must be a poor company !! It s such a shady deal to begin with. They tell you they can t work with you if u haven t been a customer for at least 6 months which is still a lie. I hate this company I wish I never have dealings with them! I m telling you if you see their name on your loan DONT PROCEED!

Published at 9 months ago

There good. But when you fall behind on one payment and you give them a valid reason, they don t care. They will try and have your vehicle towed, even if you owe as little as $1,300. They just don t care.

Published at 10 months ago

Don t ever do business with this company. Prices are ridiculous, they re crooks, unprofessional and have horrible customer service.

Published at 11 months ago

DO NOT DO BUSINESS with these people. They ll mess up your credit!! My car was paid off n they are still posting to my credit report that I m behind payments. This has been going on for the past 9months. My credit score dropped 100 points bcz of this so called mistake!

Published at a year ago

They are the WORST!!!! Never pick up the phone. They are the dumbest bill collectors ever. They turned my car off for $3.58 cents!!!! And said we can t take anything less than 10 dollars. Say yourself a headache and an altercation. The phone goes to voicemail when you re trying to call in a payment. They are trash.

Published at a year ago

Worst company ever I hope they never make another penny

Published at 2 years ago

Published at 2 years ago

Company switched hands a few months ago ..if you have automated payments you now have to make sure they are taking it. Or their incompetent finance manager, Isacc, will take several payments at once putting your account in negative because you didnt make sure they took the auto payment on your actual payment dates. They took $750 out of my account at once without ever sending a late notice not one single phone call, just hit up my account when they felt like it. Now 3 weeks ago I called to modify my payment schedule and make arrangements for upcoming medical procedure that would put me out of work. Today my car is shut off through passtime. I just made a payment July 30th..they told me my account is pass due by 9 days ...and will not do anything to help or accommodate even though Ive had clear communication with them the last 3 weeks. Sharon called her a manager and Christine is my account manager . This is my second car purchased from through helm but am looking in to refinancing now that my credit is much better since I started here. The new owners seem to be over their heads and

Published at 2 years ago

I been clients with them for 3 or 4 years they are the best always work with me give me the best payments I recommend them 100porcent

Published at 2 years ago

Never answers the phone and when I put on weekly auto debits from my debit card. I still have to call because they dont take it out. Hire more people for Chris sake. Im sure we have all more important things to do than call Helm 20 times a day until someone answers.

Published at 2 years ago

So glad i left this place and got another car smartest move i ever made go to coleman kia they actually care for the customer and arent rude and theres no kill switch in the car...Lisa is horrible as well

Published at 2 years ago

Published at 3 years ago

Ive had a loan through Helm Associate since 2018 after I purchased an SUV at B&B Automotive when I was desperate for a car and not thinking clearly. It was an overpriced lemon that I brought back in less than 15 hours with a failing transmission among other things but thats a whole other review... The only good experience Ive had since I made this purchase was having Isaac Folly as my account manager. Ive had maybe 2-3 times in the last three years that something unexpected came up and I knew I was going to miss my payment. Isaac has always been willing to work with me to reschedule for the following week without any hesitation or problems. Unfortunately this last time I had a problem I got stuck with Lisa since Isaac was out of the office and didnt get my email. The day after I missed my payment she called while I was at work, left a voice mail and immediately disabled my engine. I called to explain my problem but got a very blunt NO. My only option was to beg my parents to wire me money since my bank account was negative or walk home. Id give 5 stars for Isaac if I could but Lisa deserves none. Someone needs to give this woman a hug and some lessons on compassion and better customer service. I was almost considering trading in for a newer car with B&B but Lisas attitude reminded me of why I need to get away from both B&B and Helm and never come back.

Published at 3 years ago

This is a buy here pay here I didn t have knowledge of that when getting the car they just tell you they have a bank that will finace you. They are vultures , I sent my friend to get a car and she got a repo in lest then 30 days. And they keep all her personal items in her vehicle. Don t know got her go to CarMax they are the best ones to lend you a car if you have credit issues. Please listen I went through 9 cars in my life time this by far was the worse experience I could send someone #Carmax I d the way to rebuild your credit so not let helms associates play you for a bank they are in house lender they do not care for you they will take your car as if you rented it.and the customer service is beyond immature.

Published at 3 years ago

Financed a car , and it got repoed a a few days after payment was late , been calling to make a payments hasn t been a full two weeks even and they are denying me payment , and they left us stranded in another state we have no way home , and we had the care for a month now it s been I. The shop since the first week we had it . They say we have to wait for a manger but clearly Lori never gets back to anyone. They violated the deal and basically robbed me of my money so I have all my documents and I have account manager being very petty on video and hanging up on my Wife , I m so upset I referred her there this will never happen again

Published at 4 years ago

Let me start of by saying when I first purchase my vehicle at b&b Auto not one time they told me they was a buy here pay here company they got me good Im on disability and making me pay 13000 for a 2008 Dodge caravan its only worth 900 but before that I had a vehicle there was more also the car cut on me less than a year almost got into car accident with my kids in deer because the car was just cut right off on the highway they really didnt want to help me out at all but I cant say the men Isaac help me out with with all that works for helm associates long story short they gave me another car and now this car doing the same thing another thing I dont like I make my payments on time in before the date and they cut my car off within that day or the next day which I make my payment before the date the supervisor she is a wonderful woman she do understand but she dont work at b&b Auto so is really nothing she can do she just works in the bank it just like the rest of them now Im stuck without another car it should be the third time but Im not getting no more cars from them I will give you guys an update to see what they would do

Published at 4 years ago

Super childish 18 payments on time and one time I missed one I get attitude from some lady I miss my original lady she was nice but unfortunately she caught covid

Published at 4 years ago

PREDATORY LENDER - WORST CUSTOMER SERVICE

Published at 4 years ago

Published at 4 years ago

I really want to say that I really appreciate my account manager Mr. Issac Folly because he always go above and beyond to assist me . I would definitely recommend anyone whom is trying to purchase a vehicle and want to build their credit to go with Helms Associate.

Published at 4 years ago

The absolute worst lender/company to deal with! Ive dealt with them in the past & they were ok. It seems in the past year or so thet took a deep nose dive down! That Lori , account supervisor is ignorant as ever, she talks over you, dont listen & has a different excuse each & every time.. . Id NEVER recommend ANYONE to deal with them...EVER

Published at 4 years ago

Purchased a 2007 Toyota Camry from them back 2016 which was a lemon! Selling me a car that s been in an accident and then to top it off my credit score didn t rise as they said 100 points or more with on time payments. My loan was done with the 2007 Toyota Camry(credit score didn t change), so I figured I would give it another go this time they put us in a 2011 GMC Arcadia which is &20,000 and it s Christmas time 2019 now keep in mind we ve never miss a payment, I called to see if I can make a payment arrangement due to a family emergency, I was told no one is getting an extension this month, Bahhumbug

Published at 4 years ago

weve had this company for 5 years and our last year has been absolutely terrible. Theyve messed up my husbands credit by removing a previous auto loan from his credit file which dropped his score by 100+ points. We paid $20,000 for nothing & they refused to put the account back on his file as paid but yet we have another loan with them, we didnt find any of this out until after we signed for the new loan. If i were you Id spend your money elsewhere because at the end you will NOT get any credit for paying of your loan. My car is off today for god knows what reason when ITS PAID FOR! we called these people literally 100 times and got no answer. Left countless vms and still no answer. I cant wait til we find another loan to trade this bs car in for. NEVER AGAIN.

Published at 4 years ago

Great service and always willing to work with you when you can make a payments with no consequences

Published at 5 years ago

They are horrible I wouldnt recommend them I just purchased my vehicle in July never late with a payment in August I had surgery still managed to make my payments up until Sept 28 when I had to be put on bed rest due to complications of my surgery call to talk to my account manager asking her if I could get an extension for atleast 2 weeks wasnt asking for anything crazy and was told I dont qualify for hardship so what qualifies for a hardship mind you they give no extension at all want to come out that day you are late ot miss a payment to recover your vehicle..I wish i wouldve known then what i know now i wouldve never went to this company

Published at 5 years ago

Published at 5 years ago

This company is TRASH and predatory lending at its best! The worst decision I ve made while desperately search for a new car was sign a contract with them and b&b automotive! I don t care how desperate you are please go elsewhere... their customer service is terrible... they tell you fraudulent information and pretend they never said it. They turned my car off one day because I gave them a bad review on Facebook! too funny. They got their piece of trash back and since then I ve been able to purchase the vehicle I wanted in the first place with a much better monthly payment and interest rate. Don t do it with this establishment... you ll regret it fully! I also know someone who use to work there and a lot of the good reviews you see on here aren t even genuine. It s employees. Just terrible.

Published at 5 years ago

Received a loan through this place for a vehicle. I paid every single payment on time not a day late. I went to buy a new vehicle from a different dealership. The dealership sends the payoff check from the loan that I had the with helm and associates. The same day they received the payoff check they withdraw funds from my account which puts me at over paid. I call and they are aware of this. I was told I will receive a check within 7 days. Never received anything. Day 12 I call to figure out whats going on here and the ignorant lady that I spoke to basically told me that the check has been sitting on the bosses desk and its never been mailed out I mentioned that I was told I would have a check within 7 days she basically told me Ill get my money when I get it. I asked for my account manager she tells me shes not there and refuses to give me her name and extension number.

Published at 5 years ago

I called helms associates to ask a question about my current auto loan because I had a few concerns. I spoke to a lady name Lisa , who seemed to get very upset with me because I was asking a question about something I needed more knowledge about, She began screaming over the phone telling me Didn t I already answer this question for you , i don t know how clear you want me to be and we close in one minute so I really don t have the time to explain it to you again , I than wanted to speak to a manager because she was being too unprofessional and I did not like her tone and she told me she didn t know wat the big deal was and she see I make my payments on time and did my financial situation change?...... I have never had a bad experience when talking to anyone there before or had a bad experience with the company in general besides the over priced cars.. if I am spending 400 dollars a month on a 2007 car I m not expecting for anyone to be rude to me no matter if I m asking the same question for clarity or not! Something has to be done and this is not okay to talk to a customer who always pays his bills on time and is always respectful , or to any customer period! If you didn t want to help Im pretty sure someone else would have been willing!

Published at 5 years ago

Just wanted to recommend this place for such tremendous customer service. More so directed to my account manager Isaac Folly, Mr Folly has gone above and beyond his call of duty for me on many occasions. As he still maintained his dignity and adhering to his jobs rules and Obligation he was able to rectify every situation I may have had. If I had to recommend a place for someone to finance through it would definitely be Helm s associates via Mr. Folly.

Published at 5 years ago

Worst place ever to get a car loan from. If you are ONE HOUR LATE on paying your car loan payment, and yes I said ONE HOUR LATE, they will send out a signal to your vehicle s tracking device and disable the starter so you can t drive your car anywhere until the payment is made. If you try to ask for a payment arrangement, they will first ask you ten thousand questions first before they finally decide to help you out, questions like, is there a family member that can help you out? Why can t you make your payment today? Is there a friend you can borrow the money from? Is there a bill you can put off? But anyway, I paid my loan off last year and I was going to recommend this place to a friend until I got refreshed on the other reviews.

Published at 5 years ago

I posted a review a lil over a month ago. The review I posted was definitely negative but it was how I felt at that time. I can honestly say over a month later I really really do not feel the same way. My account manager Lisa is really not bad at all. She has actually helped me get a modification so my payment is due on my payday. (Due to a change of employment). I do feel bad cause I put a very long and bad review up because I was upset at the moment so I figured the least I can do is write a good review about my account manager Lisa because that one situation does not define the 10 months I ve been dealing with helm. Right is right and wrong is wrong if I can leave a bad review I can also leave a good review. Thanks Lisa even though u probably can t stand me lol

Published at 5 years ago

Not a place I would recommend at all, my car was totaled back in January after having to call multiple times for a letter of detachment from the car loan I received it a month and a half later. I started my home buying process but it had to be put on hold because this company reported on my credit that I have not paid my car since January. After trying to contact the woman in credit in this department she did not return my call after multiple message left.

Published at 5 years ago

I ve been a customer with helm associates for a year and the experience has been a a great disappointment. I ve frustratedly delt with two trash account managers by the name of LORI & LISA! I ve gotten my car cut off AFTER I ve made my payments repeatedly!! I ve been accused like I was being a dishonest person when all I asked for is a two day extension after I had to pay 450.00 $$$ for a repairs for my car due to the fact the 100.00 $$$ AVP WARRANTY IS TRASH!!! they put more damage to your car!! I honestly don t know who s writing positive reviews about this place but they don t help or work with you at all!!! I ve been treated like an enemy and like I don t give them hard earned cash!!! This customer service has to improve ASAP I ve actually been disrespected and told my card was declined THREE TIMES I finally called bank to figure out the problem and come to find out my ACCOUNT MANAGER was entering the wrong expiration date!!!....purposely??!!! You can t make this up!! All calls are recorded and I wouldn t recommend this spot to any one on the planet! HELM ASSOCIATES FROM HELL!!!!

Published at 5 years ago

My account manager Theresa has been an angel and a saint with helping me manage my payments threw a rough patch that i had in my life. She wad patient understanding and insightful!! I believe because of her kindness and her approach with everything i was able to get back on track with my payments!

Published at 5 years ago

Published at 5 years ago

Ive been a on time paying customer for almost a year. I dont have anything GOOD or GREAT to say about my accounts manager THERESA !! She is the most unpleasant, cold hearted, non-caring individual I have ever come across. Her customer service skills are horrible, every encounter has been very unsettling and very upsetting!!

Published at 5 years ago

Theresa was the most helpful person with my first car buying experience. She should get a raise for the patients and her personality she made this easy for me to recommend yous to other people. Ty b&b for the help on buying my first car and to Theresa for being their when I need it her . She was a joy to work with and never forgot me when things were down .

Published at 5 years ago

Very poor service and I will never do business with them agine. And very rude do no but a car them

Published at 5 years ago

I am scheduled to have my car towed tomorrow and I have lost 2 jobs over them everyone told me they are going to sale the car and report it to the IRS to force you to pay them I was a fool to do business with this company and regret giving them my money and attention. They give you 2 weeks to pay for a car loan with extremely high interest and do not care if you have Bills to pay. They will compare there lives to yours and talk down on you. For everyone that is currently making on time payments keep doing it because if you fall on hard times they will be there to stomp on you once you do. B&B auto sold me a car with 4 bad hub bearings and faulty parts. I had to have the parts replaced on it in the first month and two different tires feel off the car while I was driving (if you want pictures messages me) and They still could care less. you are also technically renting your car for a week or two weeks depending on your pay so you are on borrowed time with them. I will make sure people never do service with this company because they will suck the blood out of you and take from your childrens mouth to get theyre money. I have been disrespected by them for too long and Im not losing anymore jobs or getting lost somewhere because of them. If you are smart stay away from them.

Published at 5 years ago

My husband and I have been using this company for almost 2 years. We have great pay history. And if we say hey this is what we have can you bear with us and we will have the balance. We get told not to pay another bill so we can pay them. Then I was out of out of work for over a week so I said hey we dont have the payment. I was asked did I go to work at all I said yes I got one weeks worth of pay. Then Lisa said well you can still pay us. I SNAPPED. These are some of the most inconsiderate rude people I have ever come across. No regard for people and lifes situations. I CANNOT AIT UNTIL WE ARE DONE WITH THEM. Have some consideration for the customer and stop being JERKS.

Published at 5 years ago

Ive been reading some customers comments, and unfortunately I dont have the same kind words. Maybe if I had Isaac as my account manager I would. However, I called in today and was treated rudely by some woman (wish I knew her name). It took everything in me not to cuss her the f out, because she actually had the nerve to threaten me by saying she could shut off my car. I called to speak to my account manager, but was instead transferred to this woman because my account manager was out for the day. As I said, very rude. I have an impeccable payment history, and was just calling in because Im away visiting family for the holidays and wanted to make a payment arrangement, so to be treated like that really makes my blood boil. She doesnt have good customer service skills and needs to go back to training on how to treat a customer. Because she had the power to shut off my car she used that to threaten me. Such a low class piece of trash. I hope the owner reads my comment and gets back with me, because I am truly upset, and I deserve an apology.

Published at 5 years ago

Isaac folly was my loan officer and he was the best loan officer anyone could ever ask for he should get one hell of a bonus check or a raise even when my car was totaled and I was mad he always treated me with respect Im going to miss him cuz I feel like I kind of build a friendship with him so the best of luck Isaac and I hope you make a career promotion or a raise because you sure as hell deserve it

Published at 5 years ago

My experience with my account manager Jessica at Helm has been stellar. One of THEE best customer service experiences I have ever had, especially as this is my first time financing a vehicle. She is professional, personable, and a pleasure to communicate with. She answered all my questions and offered me a viable solution that was flexible. If you are looking for a great experience, you would be well served to do business with Helm Associates. Keep up the good work!

Published at 5 years ago

Very helpful and pleasant. It was appreciated too. Thank you very much!

Published at 5 years ago

Please don t go here this is a warming got a car from here almost 3 yrs ago a 2006 Ford I was a new license driver and they played on that theses ppl do not have your best interest so I paid 17,000 dollars for a car that was over a decade old the paint was nice but the car is trash I spend a lot of money on repairs warranty didn t cover anything for 17,000 I shouldn t have had to come out of my pockets for no repair. I paid all my payments in time wasn t giving any offer to upgrade I owe about 4000 I m almost done my payments but this was by far the worst decision I made it s didnt evn help my credit that much Now I m paying on a car that barely drives a car that values 900 dollars I was stuck paying 17,000 for if you have no credit or even bad credit this place is not for you even though they advertise that they are #ThankMeLater and they made me put the one star if I had a choice it s would be no stars

Published at 5 years ago

Published at 6 years ago

Much appreciation to the owner for his accommodation in a difficult and complicated situation.

Published at 6 years ago

My account manager Theresa is the best she literally works with me to the end with all situations. She definitely has made my experience with Helm great so far.

Published at 6 years ago

I never write reviews. But I never experienced disrespect from a company how I experienced dealing with this company. From my account manager Lisa to her manager Dan.... very aggressive and hostile. Withdrawing money out my account when they feel needed..... read the reviews this is not a place to do business with...over priced cars and the worse customer service in the United States....

Published at 6 years ago

I don t write reviews but i just want to say that Helm Association is the best i been with them for a year and they are the best of the best especially Isaac he s my account manager and he s awesome. Very respectful, understanding. I will recommend anyone is a very good and it helps build up ur credit..

Published at 6 years ago

Very rude and unprofessional customer service!! I was charged $14000 for a vehicle that was only worth $2000. I am currently seeking legal counsel as I feel as I ve been sold a lemon. The vehicle will not start and this is the 4th issue I ve had with the vehicle since it was purchased a year ago. They expect on time biweekly payments and will disable your vehicle if it s a day late. Well today I told them not to bother disabling the vehicle because the car will not start. The account manager dismissed my complaint about the vehicle s condition and told me he was no mechanic and only wanted to discuss the payment that was due Yesterday. Please take your money to a real bank and do not deal with these predatory lenders. You will be sorry.

Published at 6 years ago

I m not one to write reviews but I had to share my experience with Helm. I ve had a loan with them for over 2 years and Jessica is my account manager. She has truly been a pleasure to work with. Jessica has helped me on multiple occasions and she makes things easier for me. She s really understanding. I ve already referred my sister and wouldn t hesitate to refer anyone else. Keep up the good work!

Published at 6 years ago

Theresa is great if I have any issues she handles them.thank you for handling my payment every week.

Published at 6 years ago

Great people. Very helpful!!! Would highly recommend!!!

Published at 6 years ago

My account manager Megan was very patient and understanding with me. She was very professional and took the time to be very helpful in my time of need. Great job and big thanks to Megan!!!! :)

Published at 6 years ago

I personally think that Helms is an excellent choice for financing a vehicle. They were great when I had trouble with payments and even helped when my vehicle was impounded! Helms is the best, with a $100 deductible, Helms has repaired problems with my vehicle that cost hundreds! Thanks Helms, and a special thanks to Theresa my account manager!!

Published at 6 years ago

First of all Lisa D. Is the absolute best! I mustve called her every week to rearrange my Payne ts and she helped me with ease. Made my life easier. Whenever I speak to Lisa I know that I will be taken care of. So much that whenever she is not in the office I dont even want to speak to anyone else haha Thank you Lissa for being so wonderful to me and handling all my needs.

Published at 6 years ago

I must say that I m very much pleased with Helm Associate. That has a lot to do with my account manager Isaac. From the very beginning he s been nothing less than amazing. 2017 became a very hard year financially but he assured me every step of the way that he would help me, and he did just that, and more! He communicates very well, and always has my best interest at heart. I wish all account managers can be like him, with integrity and love for what they do. Thank you Isaac for always displaying the highest level of professionalism. I m glad I went through getting my car with this company. Best decision I ve made. Thanks again Isaac, you ve made this process a lot less stressful knowing I had you in my corner.

Published at 6 years ago

Awesome place to get a loan from they really treat you like they care they my account specialist Issac always goes above & beyond to make sure my wife & I are satisfied we love being apart of Helm!

Published at 6 years ago

I have never had a bad experience with Helm Associates. My accounts manager Isac has always been kind and courteous. He has always been very professional whenever I had an issue. If you communicate with them that will go above and beyond to serve you as a customer. Great company hands down.

Published at 6 years ago

Helm Associates have been very help with helping me to build my credit.. my account specialist Lisa is amazing.. she s very patient and she encourages and compliments me as a good customer.

Published at 6 years ago

Never purchase a car from B&B Automotive to be ripped off by Helm Associates with their outrageous prices for payments on subpar cars that need more maintenance & work to be done on them than average. A total waste of your money

Published at 6 years ago

Great people, and great service! They are definitely willing to work with you and help you get into a vehicle! This company has been good to me since I first started dealing with them in 2016. I highly recommend these guys!

Published at 6 years ago

Very great customer service. My account manager was very helpful and polite.

Published at 6 years ago

I have been finacing with Helms, going on four years. Issac is my account manager. He has worked with me on several hardships i have faced. I just committed to another car loan and im so grateful for all that he has done for me. We have our days, but i would not trade him in for the World. I will refer anyone to Helms. Association. Again i am forever so Grateful for them

Published at 6 years ago

All my adult life Ive had excellent credit and never had any problems purchasing a vehicle. Due to some unfortunate life events my credit score went down and I no longer could go wherever I wanted to buy a car. Then a friend told me about Helm Associates. While I was skeptical at first I was pleasantly surprised how professional they were. Especially my account manager Jessica. She is friendly and understanding of my situation . With complete confidence I recommend Helm Associates to anyone looking for a good car. And if you go there ask for Jess as your account manager. She is amazing. And pretty too!

Published at 6 years ago

Really great customer service! I spoke with Jess the other day because there was a problem with my paycheck. She was kind and understanding about my situation and gave me plenty of time to make my payment without any penalties. Theyve always been courteous and very friendly anytime Ive ever had to call them or speak to them. I will definitely use them again and I highly recommend them to anybody especially if you have less than perfect credit!

Published at 6 years ago

I chosen 5star bacause of Isaac the account manager he the best hands down getting a used car note was the worst thing I ever did but I had Isaac to help me though it all Iam thankful for that and him being my account manager cause them other ones Lol but naw it s a great company I just will never do it again and if I had to it will be a newer car and with Isaac as my account manager.thanks again Isaac you the best

Published at 6 years ago

Honestly I have no idea whether this helps your credit score but i do know my account manager has been a God send. I have litterally had the roughest year ever and no matter what it seems like Lisa has been there every step of the way. I recommend this company to anybody with a low credit score.

Published at 6 years ago

MR. ISAAC is amazing. I HAD A COUPLE OF HICCUPS ALONG THE WAY AND HE WAS SO ACCOMODATING. Helms associates has excellent customer service and I WILL RECOMMEND ISAAC AND THE COMPANY TO ANYONE. Isaac is very understanding and has gone above and beyond the call of duty to make sure I m ok. THANK YOU AGAIN ISAAC FOR YOUR SERVICE, YOUR ARE DEFINETLY APPRECIATED.

Published at 6 years ago

My experience has been awesome. Can t say enough good things about this company and it s employees. They are stellar on my list.

Published at 6 years ago

Unprofessional rude and cold hearted.

Published at 6 years ago

Ive been having a great experience with Helm Associates my credit score is on the rise and my account manager Jessica Morrow is just great helps me out alot she takes her time to inform me about my loan and where im headed thank you Helm Associates!!

Published at 6 years ago

This is a great company and the people who work there are always willing to try to help you when you need it. I would recommend them to anyone who asked.

Published at 6 years ago

I have NEVER experienced such wonderful customer service. In a time where people/businesses can be so cold, Helm actually treats people with kindness and dignity. I wish I could give a higher rating than 5 stars.

Published at 6 years ago

I truly appreciate my account manager Isaac!! Always polite, great customer service and very respectful, even when he called me early in the morning. On my second vehicle with this company and have been satisfied from day one.

Published at 6 years ago

Jessica Is Great!!! They all provide great customer service!! Definitely recommend this company!!!

Published at 6 years ago

Me and my wife bought a car a little over 2 years ago and helm assoc was the bank used for the loan. We had jess as our first account mannager and she was beyond wonderful and helpful 100 stars for her. Then a little over a year ago Issac took over for her and did just as good if not a better job. I ended up getting injured and was out of wrk for 4 months. Words can not express how helpful and understanding Isaac was in keepin me on a payment plan that i could afford while i recovered... There truly isnt enough stars to give issac to express how much we appreciated his help, guidance and understanding. Made the money more then worth spending...!!!! Thank you so much Jessica, and Issac

Published at 6 years ago

My account manager ,Lisa has been nothing but amazing . She will always answer my questions and give me the best info possible. I recently had a family emergency which put me in a financial situation, i was able to talk with Lisa and she was very understanding and helpful . When Lisa is not around i have spoken to Jessica and Isaac . All have been so helpful . I got a loan from Helm due to my credit being bad. However this is actually helping me bring my credit score up . I am very thankful to have such a great account manager along with the rest of the team

Published at 6 years ago

Lisa is our account manager and is always polite, professional, and willing to go above and beyond to help us out. Thank you for all that you do!

Published at 6 years ago

Great customer service, Great people. My agent Lourie is the best. In my time of need, she helped me and my family. We appreciate you and Helm Associates. Thanks

Published at 6 years ago

I can t say enough about my person that takes care of my account ( Lisa ) she is always Polite and always understanding ! She makes doing business with Helm a real pleasure and is a real asset to your company I think

Published at 6 years ago

Published at 6 years ago

Our customer service agent Lisa has bent over backwards for us numerous times. My wife and I have been going through some really rough times lately with her health and my job. Without their assistance I will be completely stuck without a vehicle. Thank you thank you thank you you guys are the best! :-)

Published at 6 years ago

Published at 6 years ago

My experience with helm association is good thanks to the help from Lisa she help me with all my problem

Published at 6 years ago

This is Michael Ruley and I would like to say thar my case manager is the best she always their for me if I need her and she s a good people person

Published at 6 years ago

Jessica my account manager has been excellent! I switched from a teaching job to septa and she made sure I had a few extra days to get my first check and make my payment! I have no problems with her or the deal I got !!!

Published at 6 years ago

I ve been with Helm for a very long time. I ve had to finance 3 different vehicles thru them. They are great. Easy to make payments whether over phone, online or in person with the smoking hot receptionist Amanda. Lol. Jessica is my account manager. She is very nice and easy to approach whenever I ve run into any issues (which is once in a great while) to work out an arrangement.

Published at 6 years ago

Helm is awesome and they will get approved no matter what

Published at 6 years ago

DO NIT DO BUSINESS WITH THEM AT ALL !!!!! They don t care about the customer at all, they don t understand that sometime life takes a unexpected turn and they will shut your car off ASAP. I m willing to have a repo on my credit I don t care anymore at this point !

Published at 6 years ago

I ve had a car with this place for almost a year and a half. When I got the car it was 9600. After A WHOLE YEAR.!!!! It s still at 9600. I don t get it. I ve been wasting my money paying 218 every 2 weeks and it s not going towards anything. Not even building my credit because it looks as if I m not paying anything. If you call, they are very rude if you have any questions or concerns other than making a payment. I don t want a repossession on my credit but at this point it s ridiculous. They seem like a scam company. Don t do it

Published at 6 years ago

Published at 6 years ago

If I could give them a -star I will. Worst customer service Ive ever experienced. I will never recommend anyone to them at all. I wish the BBB would shut them down and for good. You finance thought them and they would not let you lower your payments refinance. Please people do not get a loan from them.

Published at 6 years ago

The most pathetic company I have ever dealt with. 2 years of on time payments and never late. I get laid off and was waiting for Unemployment to kick in and they shut my car down after ONE FULL BUSINESS DAY LATE!!!!! Account manager is a heartless liar that says she can t take a half payment that she said she could do before to get my car running. All of a sudden she says she can t when she told me she sends the signals herself to turn it on or off! ONE FULL business day after two years of faithful payments! Place should be ashamed of themselves with they way they treat their customers!!!

Published at 6 years ago

Helm has been great to work with. I ve had a loan with them since March of 2016 and I have had nothing but positive experiences. My account manager, Jessica, has been excellent! She s always quick to answer her phone and she s extremely helpful. Jess really makes it easy to work with Helm! I would have no problem financing another vehicle with them.

Published at 6 years ago

I don t know what going on if it s B &B or helm but I bought a truck from them and in two years has had two engines put in and one transmission and the transmission just went again I have made my payments up until this point but I m am No longer dealing with this place. Spent over 6k in repairs on this truck outside of warranty. They put a bad engine and transmission in my car as replacements. And then tell me that it s nothing they can due. Helm continue sly lie about how they will help make u spend more money then don t help you. After blowing almost 15k on this truck I finally did what I should of did a year and a half ago and leave it for them to come take. There are so nice folk there at both places but most of them is frauds and all about money.

Published at 6 years ago

My account manager David has been so great to me during this period. He is short and straight to the point but he is always understanding and helpful and does his job. Life happens and i felt he underatood that. I just want to tell him Thank you and he is very appreciated. Great customer service! I would definitely use this company again.

Published at 6 years ago

Every phone number they give is to a car dealership! They are just like sales people!! They play games give you the run around! Terrible customer service and very miss leading! DO NOT CALL THE 855 NUMBER THAT IS POSTED ON THEIR SITE!! IT IS A CALL CENTER FROM BNB AUTOMOTIVE AND THE PHONE REPS SOLE JOB IS TO GET YOUR INFORMATION AND PROVIDE IT TO THE DEALERSHIP SO THEY CAN CONSISTENTLY CALL YOU AND TRY TO GET YOU TO BUY A CAR!!! DONT PROVIDE THEM WITH YOUR PHONE NUMBER EMAIL OR MAILING ADDRESS THEY WILL CONTACT YOU NON STOP JUST LIKE REGULAR SALES PEOPLE! THEY DONT WANT TO HELP! THEY DONT CARE! THEYRE JUST LIKE EVERY OTHER BANK AND CAR DEALERSHIP! SCAM ARTIST!!!!

Published at 6 years ago

I have just made my final payment on my car. This is my 3rd time using Helm and I have never had a problem that wasnt resolved quickily. My acct rep Jessica was extremely understanding and helpful to me over the last 2 years.

Published at 6 years ago

This company took 2 payments at the same time , yes I had late payment history but I catched up, people have their struggling moments in life now and then but. I called them up about it and they said sorry because of our automatic payment system and I have to wait 3 days to get the money back in to my bank account. The last time it was on April 2nd I told them to give me 30 minutes only to me to be able to put the money in the bank then I will be able to pay the loan they would not let me and I had to walk in the storm for 4 miles to find a bank ... Look 3 days I have to get the money back becsuse their mistake k I cant even ask for 30 minutes ??? And that 30 minutes is to pay the car loan ???. The manager stupidly answered me with ignorance and with cold blooded heart , not even to say something nice , just keep trying to push me to the corner ...unreall , poor customer servicing and Issac got me into the nerve keep telling me on the phone where is the money where is the money??? Are you serious ???? Its a horrible experience after they make tons of profit for a junk just because they aid they could help to get a car , they suck your blood !!! Cold hearted customer servicing, treated people like a trash !!!

Published at 6 years ago

My name is Carol Burke I do like to go by Carrie, I just wanted to say a huge Thank You to everyone involved with my loan! I paid it off yay and with perfect payments the entire time. But if it were not for everyone here and the kindness the respect from everyone from A to Z I would not been able to be giving this chance for a chance to show that not always does life treat to fair, everyone here understood and did what it took to give me that chance! Thanking everyone involved. I wish I knew names of everyone that one on one helped but it dont matter I believe no matter who I was to be involved with in this process would of all been the same! ! So again with a huge Thank You. From me Carol Burke (Carrie) you are the best and very fair and all worked very hard to make it possible! Would always and will always send anyone your way that needed help with that second chance ... Amazing Experience! Thank You thank you thank you!!!

Published at 6 years ago

great company and good service

Published at 6 years ago

Published at 6 years ago

I am thankful for the overpriced loan however these employees on the phone are the worst most disrespectful rude feisty bunch of women I have ever had the opportunity of dealing with otherwise go for it if you have no other choice and they do report your credit so I guess every coin has two sides.

Published at 6 years ago

The worst company ever don t do it please car buyer it sound good at first but it s not good

Published at 6 years ago

Helms Associates associated with B&B Auto do not care about you and your daily struggles. I lost my job and asked them could I get a couple days to make the money. They said no and turned the car off anyways. I m so frustrated with the company that I m willing to accept a repo because I m already being charged 4x the price of the car. KBB value is $2500 for my car I ve paid $3500 and still owe $12,000 so yes they can come get this darn car! It s a 02 Camry and I m being charged over $15,000 for a car worth $2500 so I m fine Helms I ll tske the repo and you can have your car and loan back!

Published at 6 years ago

Helms Associates is the worst!!!! I wish that I never left the company I was with prior. They never and I mean never work with you. They don t understand that sometimes in life things can come up unexpectedly. My payment was due on a Friday I told them my job processed our timesheets late and I was not going to receive my payment till that Monday. When I tell you Helms did not care all they care about is the money I told them I work 1hour away from home and it s a snow storm and where I was at no public transportation runs around there. So I told them if they cut my car off I will be stuck out in the snow, I could not believe that they did not care and they cut my car off and I was stranded in the snow storm in my cari had to sleep because I couldn t get help from no one to pay helms until Monday but I finally got in touch with my dad who payed them. My thing with them is that they really don t care about they customers they don t work with you and I swear to you I would not recommend anyone to get a loan threw them. Anyone can get faced with unexpected life problems and your car will be shut off for a late payment and I mean just 1 day late it will be cut off not a week or Month or two 1 day they will cut your car off. So please spread the word to family friends and all DO NOT GET A LOAN THREW THEM!!!!!

Published at 6 years ago

Jessica is my case manager and is wonderful..She is so helpful and has made my buying a car so easy...Thank you Jessica your the best

Published at 6 years ago

Worst company I have ever worked with. They threaten you and laugh at you if you have to make a payment arrangement. My case manager Maria told me because I was returning my vehicle I hope nothing happens to your new car. The most rude people I have ever dealt with customer service wise.

Published at 6 years ago

These people are truly ridiculous! I thought they were pretty cool when I first started with them January of 2017 I really needed a car and being a new driver I was excited to get a car didn t even notice how they ve been getting over I m paying almost $300 every 2 weeks for a 2006 car smh ! Up until I recently had a baby and took of work I ve NEVER been late with a payment & even still NEVER missed a payment not until these frauds did some sneaky stuff to my account and took my car note payment that was due to them & then a week later took another pay unauthorized from account which led to my account becoming overdrafted which states the exact amount THEY took out !!!!! They claim they put the money back into my account which they did not & in return started harassing me about another payment & im like wait how do I owe you guys when you took the money out twice I ve shown bank receipts & statements showing no money was EVER put back in they then began threatening to shut my vehicle off for something that was their fault !!! I then asked if they could send me proof that they put it back so I could take it up with my bank !!! They sent me this bogus looking email with nothing on it but numbers & dates no names or logos or nothing not even my name !!!! NOTHING saying this was proof however in June of 2017 they did what I thought was helping by getting my car from impound but I paid ppa a lot of money to get my car back & then they said they paid $600 to get it back now all this time later their saying I still owe them over $400 for that ???!!! This company is HIGH WAY ROBBERY & I agree needs to be shut down I m in the process of handling stuff with my lawyer because I will not be played with like this..... I d rather just give them this vehicle back part ways and find a more reliable trustworthy company to do business with

Published at 6 years ago

Every phone call made to or from these people is pure ignorance! They try to talk down to you as if you arent a person same as they are! Royally screwed me on my car deal but i was too stupid to realize it at the time. Poor communication skills. They dont communicate with each other because i have recieved a phone call about the same issue from two different people when i was already resolved the first time. Smh. Do not do business with them at all

Published at 6 years ago

I financed a car from bnb automotive in January of 2017. The loan is through helm associates. Since the day I picked up this car the check engine light has been on. I have taken it to the dealership as well as their warranty scam artist shop multiple times. Every time it ends in the same result once I get a block away the check engine light is back. Then helm has the nerve to turn off my car on thanksgiving weekend. When I called them and told them I couldnt cash my paycheck because we got busy at work and I couldnt leave. Mind you I have never missed one payment on the piece of junk that one day will probably kill me. I would avoid this place at all costs. They will not help you. Also most new dealers can get you financed in bad credit situations and stand behind their product. Maybe after this review they will actually contact me to maybe rectify this and put me in something other then a car that has a check engine light for 11 months they keep saying they fix and then same thing.

Published at 6 years ago

Published at 6 years ago

Crappy car and crappy service

Published at 6 years ago

If there was an option of no stars I would put none!! These people are idiots. I called to take a card off my account so my husband can send them money and they charged my card anyways leaving me with nothing for the week. My account manager claims that I never called even though I had proof. She was so rude and basically said that she doesn t care who I spoke to she s not doing anything! We ve never been late on a payment and that woman had the nerve to call me a liar and dismiss my situation. This company needs to be closed. They prey on people who have bad credit and over charge them because we have no options. I can t wait until we re done paying them off in 7 months. This company needs to be shut down for good!!

Published at 6 years ago

They are a scam do not business with them thet claim they work with you but in reality you a number to their crooked system brandon lori con artist worst company ever !

Published at 7 years ago

Published at 7 years ago

Great places to get a loan they do everything that can do to help you pay off ya loan great company great customer service and the best employees 5 stars for sure

Published at 7 years ago

I came to this organization because no other car company would sell me a car do to the fact that I didnt have good credit nor have I ever had a loan in my name. And I desperately needed a vehicle to get back and forward to work. So they say they judge your payment arrangement by your income and your liabilities such as bills ( rent, gas & electric, etc.). I called and let them know that I needed to get reevaluate do to the changes in my living they told me they cant help me to not pay my bills just to pay them and I just asked for a payment arrangement for this week only and I never missed a payment like I wont even give them any recommendations because I feel like they raping the public they overcharging for old used cars and they still not trying to be helpful Im paying damn near $500 a month for a 09 vehicle when I can pay half that for a up to date vehicle this just dont make sense.

Published at 7 years ago

Not bad. Wish they reported to all 3 credit bureaus since the advertise to help build credit.

Published at 7 years ago

I purchased my car in May 27, 2014 and just made my last payment on May 12, 2017 Ive been so happy with all the attention and the help that Ive have gotten from the staff of Helm Associates. Thank You Theresa and Rachel for all youve done to help me, it was a little of a challenge with payments at times but you worked with me and tolerated me. May God bless you both in abundance and I look forward to working with you again in the future.

Published at 7 years ago

The account manager Maria is extremely rude. I have been making my payments on time. I call a whole week ahead of time just to SEE if I cant make an arrangement for my carnote on the 19th. She proceeds to tell me that it is a default on my loan and she will need to review it with the manager. How is it a default if the due date is not here yet? Seems extremely fishy to me. I will proceed to make my payments on time! Be cautious if you decide to take a loan out through them because if anything unforseen was to occur they wouldnt care. They are about money not the well-being of the borrowers.

Published at 7 years ago

Published at 7 years ago

I got my car a couple of years ago when my credit was very bruised. Two years later my credit is excellent due to the fact that Helm actually reports payment history to the credit bureau. Isaac was always a great help the couple of times I needed to make payment arrangemenst. There are many buy here pay here lots out there but only a few of them will report your payments to the credit bureaus. My vehicle has been very reliable. It only needed service a couple of times and the service was outstanding. -Brent

Published at 7 years ago

Great people and service when needed ty guys for all of ur help

Published at 7 years ago

Brandon is the

Published at 7 years ago

This place is a scam dont work with u or anything a waste of time and also money I must say they did me really dirty after the fact of me telling them I would pay off what I had owe them and at that always made my payments and at that on time ... they gave me a run around for three days then I talk to the guy Mike he tells me my car was signed off ...full of b.s why when I called the first time they did not say that the lady jessica told me my car was at fair hall and that she did not see why they could not get my account up n running again she told me they would work with me and that was nothing but lies so happy I rec the phone call because they did nothing but lie to me

Published at 7 years ago

Helms customer service is excellent but I still found it difficult to rate Helm Associates higher than 2 stars. Although I was able to finance my vehicle it was 12 years old when I bought it and I paid triple the value of the vehicle. Now that Im almost at the end of my lease the transmission is going along with other problems thats on me because the warranty was up after 150,000 miles. I also really dont see a increase in my credit score. All in all it was difficult with such a high payment but I was in a jam and desperately needed a car. For people with bad credit I would advise them to only use Helm as a last resort.

Published at 7 years ago

I want to give a shout out to Jessica the account manager at helm associates, she da best account manager there, she was a big help when I was @ rock bottom, came thru always. If I could recommend anyone it would be Jessica.

Published at 7 years ago

I love them they help you ok so much and understanding

Published at 7 years ago

B I G THUMBS UP TO JESSICA ! She helped me when times were tough and helped me keep my car. Helm associates are very friendly staffed. If youre looking to get a car, Helm Associates is the way to go! Terrell S

Published at 7 years ago

I have had my car since 8/2015. The transmission went in 1/2016. The repair shop had it for almost a month. I still was responsible for the car note. And paying people to take me to work and other places. The air conditioner does not work. The rear defrost does not work. The back window shield wipers do not work . I have not missed a payment and applied for other credit. The place where I applied for credit thinks I am not paying my car note because of the way you report to Trans Union. The last time your company posted anything was 10/2016. So of course it looks as though I am not paying. I offered to give them your companys telephone to verify that it is being paid. But they would not do that. Now if I was not paying you would turn the vehicle off. That was explained to me in 8/2015. I understand that this is a 30 month loan. I now look at this situation I am in ......I wish I never walked through your door!!!! I have spoke to 5 auto companies about yours....Every last one now tells me to BEWARE!!!! Too freaking late..... But everyone else I am telling you please look elsewhere....

Published at 7 years ago

Oh my God. The worst place ever! They will rob you blind. They will sell you a old car. Usually 7 to 13 years old. Give you a ridiculous interest rate and try to make it like they are giving you a deal. So if youre desperate for a car please resist the urge. YOU WILL REGRET IT!

Published at 7 years ago

Published at 8 years ago

Isaac has always been so helpful whenever Ive had a question or a problem. He is so courteous and really goes out of his way to help out his customers.

Published at 8 years ago

I just got this car which I love ,but I decided to open up a new bank account which caused my job to mail out a paper check instead of direct deposit my payment is due today and my check arrives tomorrow and the guy I spoke with on the phone told me to go get someone to pay it today I dont need nobody paying my bills I work very hard its just a matter of getting my check and depositing it into a new account he was absolutely no help at all so I told him well if you need to get the car for it being a day late please do so because thats ridiculous ONE FREAKING DAY

Published at 8 years ago

They have always help me in my disarrayed life.

Published at 8 years ago

Isaac is an amazing account manager wouldnt know what to do without him. Best regards Denise Wilson

Published at 8 years ago

Things hasnt been easy for me lately. But through the patience and understanding of Theresa Massey, I feel confident and assured that the weight of this moment has been lifted. Anyone else might have written me off as a dead beat. I am greatfull to have her as an account manager with Helm Associates!

Published at 8 years ago

Isaac is amazing!

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Isaac is the best when my brother past away he was not only supportive but he understood sometimes when things happen you cant always make a payment on time. Keep up the good work and thanks again

Published at 8 years ago

I work with Isaac and he always help me whenever I need help with my account. I would recommend his help to anyone in need. Keep up the good work.

Published at 8 years ago

I recently lost my job and my account representative Issac worked with me to keep up with my payments.

Published at 8 years ago

I can give them 4 stars because of Issac he goes above and beyond and is always courteous if you get him as your account manager you will have a great experience

Published at 8 years ago

Theresa Masi always gives me excellent service. She is very friendly. I would recommend B and B to any car shopper.

Published at 8 years ago

Rachel is phenomenal, Helm Associates is great. Less then a year left to pay off my loan. Thank you!

Published at 8 years ago

During my time with helm associates I wouldnt have asked for a better accountant Isaac is the best I give him A + credibility he understands I. Does everything that he can to assist , he shows he cares in trys to make things on both ends so that the business relationship is successful in both parties are happy is he definitely the best accountant to have I would not want to trade to any one else !

Published at 8 years ago

Published at 8 years ago

Been with helm associates since 2015 and Isaac has been great. He has helped me when i was struggling and in between job. Isaac is a great asset.

Published at 8 years ago

I have to say that issac s good worker ad willing to work with you when it come to car payments. I appreciated him! :-)

Published at 8 years ago

Published at 8 years ago

I Speak to Issac once a week very intellegent, calm, soft spoken gentle man!! Appreciate his patience..

Published at 8 years ago

I have been dealing with Helm Associates for over 2 years. They have always been kind and courteous when I call them. My account manager Theresa Masi is the nicest person to talk to she always takes the time to help me when I call her.

Published at 8 years ago

Issac is an amazing accountant to deal with he is very understanding of the needs of the customer... He makes dealing with Helms very easy ...Thanks Issac for all that you do !!!! Your greatly appreciated

Published at 8 years ago

Issac is the best accountant to have hands down. Hes very understanding and will work with you to the best of his ability. I had to make an payment arrangement and he was so helpful with doing that. He didnt give me a hard time or anything. My sister has a loan thru Helm and she always wishes she has Issac for her accountant. I love working with Issac and when Im done paying off my car now I will be returning for services. Issac gets a A+ and some in my book. Also hes very respectful and helpful. Before we hang up he always makes sure that Im satisfied and happy. Go Issac you Rock!!!

Published at 8 years ago

My account manager is Lori and they have always world with me when I needed help and even if she is not in someone finds a way to help me out. Love their services

Published at 8 years ago

They gave me second chance when noone else would. They worked with me through my disablity. They offered great services such as an outstanding warranty and vehicle locator that got me discounts on my insurance.

Published at 8 years ago

Theresa is the best account manager she helps you find away to overcome all obstacles even when I wanted to give up she didnt let me she took time out of her busy schedule to help me find a way to get back on track unlike many people who are just worried about getting the money shes genuinely interested in helping you out.

Published at 8 years ago

Isaac is a good worker and he goes out of his way to help you. Other people need to learn a few things about him because some of the other reps attitude stinks

Published at 8 years ago

Theresa is awesome! She worked with me over the past few years and i can honestly say shes made my first car loan experience great!!

Published at 8 years ago

Helms Associates has helped me obtain two vehicles, Im very pleased to have an account manager like Issac hes very helpful and understanding, by far the best person on Helms team. Thank you Issac for all your help.

Published at 8 years ago

I have the GREATEST Associate working with me, THERESA.....my father became ill and unable to pay his auto loan so I had to take on his responsibility along with mines...the road has been rough....but at the end of the tunnel there was a LIGHT and that was Theresa, she has helped me everytime I fell behind, I see why my father has gone to Helms great service, and THERESA

Published at 8 years ago

I highly recommend Helm Associates to anyone looking for a car loan. From day one it has been a pleasant experience. Everyone there treats you with respect. They understand things come up and work with you to resolve any issues. My account manager Theresa is the best!!! Theresa has gone above and beyond for us and she is always friendly and professional. The most important thing is communication. I will definetely use Helm Associates again in the future. Hands down the best loan company around!

Published at 8 years ago

This us my third car with helm associates. Great company. Isaac is the greatest associate by far. Hes always respectful, helpful and very understanding. Ive only had to arrange my payments a few times and he never gave me a hard time. I highly recommend using this company for purchasing a new car. Isaac is A+++++

Published at 8 years ago

The associates at Helm Associates helped me out so much from day 1. They are friendly attentive and very professional. Teresa was very kind and always had a positive answer to all my problems. When I went to go retrieve my car Brandon helped me out with my plates and also went through a journey just to get me into my car and onto the road. Great customer service and thats what makes the difference. Thanks so much.

Published at 8 years ago

Ive had a loan with helm associates for a little over a year. My payments have always been on time. A few weeks ago I resigned from my job due to military reasons. I called my loan manger Theresa and informed her of my dilemma. She was very understanding of my circumstance. She has gone above and beyond to work with me these last few weeks by giving me great advice to help get my payments in and on time. I would recommend this company to anyone. Theresa is the best!

Published at 8 years ago

Brandon was excellent, my car was impounded and he acted promptly in getting my vehicle out. Their recovery assistance program is great. Most car dealerships does not offer the recovery service but Helms does. Thanks again Helms

Published at 8 years ago

I just want to say thank you they really went above and beyond to help me out when I really needed it thank you so much

Published at 8 years ago

Helm associates are great and very helpful . My loan manager is Lori Tonner and she is wonderful. I recently had a medical emergency and was out of work and they worked with me and made sure i still had my car !

Published at 8 years ago

I want to thank helm associated so much for what they did for me the service is great Amy and Mrs Theresa my loan manager are awesome if I ever get to trade my car in I will. Definitely Go back to them the importance is Communication And they will help and work with you

Published at 8 years ago

Helms Associates has really gone above and behind for me. I was late making a payment, all I did was call them up and they worked with me. I have always made payments on time, so when I came to them with a problem, they made a solution that worked for e and them. I appreciate Rachel in the office in Bristol, she really was the one to point me in the direction. She is always making sure I am caught up and if there is any problems she calls me. If I am late making my payment by a couple hours they give me the time I need. Thank you all at Helms Associates!

Published at 8 years ago

Great experience I truly cant say one bad thing about dealing with them for almost four years and through two cars. My account manager Theresa is the best. Would recommend them to anyone looking for a vehicle.

Published at 8 years ago

This company is excellent and very professional, they have helped me out for the last 4 years,since i have been dealing with them!!! Isaac is an excellent worker.

Published at 8 years ago

The guys over at Helm are very professional and helped me out when I really needed it. Thanks Guys!

Published at 8 years ago

Its an alright business.

Published at 8 years ago

They would have gotten no stars of the site would of let me post with no stars, these cockheads lock my car after I paid the payment late. The crazy thing is I called and told them it was going to be late and I still paid.

Published at 8 years ago

Had the worst experience with helms associates , Dan the financial manger is very DISRESPECTFUL he does not value his customers and will NEVER get business from me EVER! Id advice anyone going for an auto loan they should not go here !

Published at 8 years ago

GREAT place to buy a car.

Published at 8 years ago