People First

When I refinanced my car through a 3rd party they did all the legwork for me and got me a decent rate through this place. I figured it would be a simple process when I decided to buy a motorcycle and take out a loan through them.

First, it’s near impossible to get someone on the phone or through email. When you do get someone on the phone, you just get a bunch of attitude.

Instead of working with my dealer directly to save time like most banks do, they insist doing everything through me and through the mail. When we finally got the loan approved and a check sent out, found out that they were too cheap to do overnight or even 3 day shipping. I even offered to pay for shipping as I was about to lose my bike I chose with how long this process took.

Just today I spent about an hour trying to setup autopay by myself as their app is useless. It’s through a completely different site and you need to manually add each loan with an account number which, YOU GUESSED IT, nowhere to be found.

I feel bad for people who use them as their primary bank because they are just not good, they’re slow to answer and really do not care.

I’ve taken out loans through other credit unions and banks before and never have I ever had an experience so poor that I felt the need to write a bad review.

They deserve 0 stars, the only reason I would support them getting the mandatory 1 star is because I got a decent rate from them.

Published at 2 months ago

You can NEVER get a human anymore. And they always say they are down for service and hang up. And the manager I spoke to was very rude! Thinking about another place to bank. They got bad in last year or two. Definitely not enough employees! Response to your response: That's bull! This has been going on over a year! I call every day an it says were down for maintenance or your ai hangs up on me cuz I want customer service. I made a 200 dollar payment on credit card an it shows, but they're calling me to make the 31 dollar payment! I MADE A 200 DOLLAR PAYMENT! CALL ME THIS IS CRAZY! Your charging mec20 dollars for a late payment an I MADE A 200 DOLLAR ONE! CALL ME IF Y9UR SERVICE IS DOWN YOU GUYS ARE PATHETIC!!!

Published at 2 months ago

These people will refuse to give you YOUR money during hard times if you don't have all your documents, and their customer service department will be completely unsympathetic and uncaring, and I've been a member with them for over 15 years! The majority of their complaints pertain to poor customer service, and even years later, nothings changed, which tells me everything I need to know. I'm done with this credit union.

Published at 4 months ago

HIGHLY PREDATORY. I’m a year and half to a 5 year term loan and have paid off the majority of my loan. I was mislead as to the terms of the loan on multiple occasions. They do not send or reach out with alerts electronically and then will issue a fees or charges without consent. I’ve only ever made early and majority over payments and nothing in the portal reflected otherwise. They claim to have sent a single letter and no calls, emails or other forms of contact. I then spent three weeks reaching out to them trying to get a hold of them. The actual portal itself does not reflect the amount that remains on your loan so there is no transparency about how much you’ve paid for.

Published at 4 months ago

Unprofessionalism at its finest, they are great when you are great but god forbid you have a bad address due to homelessness or any other nuisance they will nickel and dime away your money in the account with fees, refuse to provide a direct company policy regarding check cashing and a number of other major red flags for a banking establishment that’s suppose to be for the people.

Published at a month ago

Waited on hold for 22 minutes on the 800 number with no answer and then waited 17 on the 610 branch number with no answer before hanging up because it was 12 noon on a Saturday and they finally closed. COMPLETELY unacceptable and unprofessional all I needed was my spending limit increased it would’ve taken you 2 minutes. Horrible customer service. Waiting 40 minutes for someone to answer a phone call is insane!

Published at 3 months ago

By far not a institution to do business with. I have closed all my business & personal accounts with them, they are not minority or small business friendly, they discriminate against minorities even with good credit & low or no debt. They fill there quota by lending to minority owned businesses to make it look like they are a community friendly bank, but thats not the case by far. Stay away look for another credit union, believe me they’re are plenty!! Be warned…

Published at 9 months ago

Rip out this new ATM and throw it away. Biggest waste of time and money. You’ve got a 50/50 shot it ever in operation. 10 years behind to even have cash deposit on an atm. And the whole machine is down majority of the time.

Published at 6 months ago

Unprofessionalism at its finest, they are great when you are great but god forbid you have a bad address due to homelessness or any other nuisance they will nickel and dime away your money in the account with fees, refuse to provide a direct company policy regarding check cashing and a number of other major red flags for a banking establishment that s suppose to be for the people.

Published at a month ago

When I refinanced my car through a 3rd party they did all the legwork for me and got me a decent rate through this place. I figured it would be a simple process when I decided to buy a motorcycle and take out a loan through them. First, it s near impossible to get someone on the phone or through email. When you do get someone on the phone, you just get a bunch of attitude. Instead of working with my dealer directly to save time like most banks do, they insist doing everything through me and through the mail. When we finally got the loan approved and a check sent out, found out that they were too cheap to do overnight or even 3 day shipping. I even offered to pay for shipping as I was about to lose my bike I chose with how long this process took. Just today I spent about an hour trying to setup autopay by myself as their app is useless. It s through a completely different site and you need to manually add each loan with an account number which, YOU GUESSED IT, nowhere to be found. I feel bad for people who use them as their primary bank because they are just not good, they re slow to answer and really do not care. I ve taken out loans through other credit unions and banks before and never have I ever had an experience so poor that I felt the need to write a bad review. They deserve 0 stars, the only reason I would support them getting the mandatory 1 star is because I got a decent rate from them.

Published at 2 months ago

You can NEVER get a human anymore. And they always say they are down for service and hang up. And the manager I spoke to was very rude! Thinking about another place to bank. They got bad in last year or two. Definitely not enough employees! Response to your response: Thats bull! This has been going on over a year! I call every day an it says were down for maintenance or your ai hangs up on me cuz I want customer service. I made a 200 dollar payment on credit card an it shows, but theyre calling me to make the 31 dollar payment! I MADE A 200 DOLLAR PAYMENT! CALL ME THIS IS CRAZY! Your charging mec20 dollars for a late payment an I MADE A 200 DOLLAR ONE! CALL ME IF Y9UR SERVICE IS DOWN YOU GUYS ARE PATHETIC!!!

Published at 2 months ago

Published at 2 months ago

Waited on hold for 22 minutes on the 800 number with no answer and then waited 17 on the 610 branch number with no answer before hanging up because it was 12 noon on a Saturday and they finally closed. COMPLETELY unacceptable and unprofessional all I needed was my spending limit increased it would ve taken you 2 minutes. Horrible customer service. Waiting 40 minutes for someone to answer a phone call is insane!

Published at 3 months ago

These people will refuse to give you YOUR money during hard times if you dont have all your documents, and their customer service department will be completely unsympathetic and uncaring, and Ive been a member with them for over 15 years! The majority of their complaints pertain to poor customer service, and even years later, nothings changed, which tells me everything I need to know. Im done with this credit union.

Published at 4 months ago

HIGHLY PREDATORY. I m a year and half to a 5 year term loan and have paid off the majority of my loan. I was mislead as to the terms of the loan on multiple occasions. They do not send or reach out with alerts electronically and then will issue a fees or charges without consent. I ve only ever made early and majority over payments and nothing in the portal reflected otherwise. They claim to have sent a single letter and no calls, emails or other forms of contact. I then spent three weeks reaching out to them trying to get a hold of them. The actual portal itself does not reflect the amount that remains on your loan so there is no transparency about how much you ve paid for.

Published at 4 months ago

Rip out this new ATM and throw it away. Biggest waste of time and money. You ve got a 50/50 shot it ever in operation. 10 years behind to even have cash deposit on an atm. And the whole machine is down majority of the time.

Published at 6 months ago

This is the worst ATM I have seen yet ever since they put this new ATM always down has something wrong with it

Published at 7 months ago

I wanted to deposit funds once again ATM is down again

Published at 9 months ago

By far not a institution to do business with. I have closed all my business & personal accounts with them, they are not minority or small business friendly, they discriminate against minorities even with good credit & low or no debt. They fill there quota by lending to minority owned businesses to make it look like they are a community friendly bank, but thats not the case by far. Stay away look for another credit union, believe me they re are plenty!! Be warned

Published at 9 months ago

would be great if they ever answered the phone

Published at 9 months ago

Published at 10 months ago

Yeah. No. I quit this place due to customer service and integrity issues. Lots of parking with the handicap spaces way too far away from the building. You couldnt find a bank to wait longer in line. Try another.

Published at 11 months ago

I have never experienced such delay in hold times 45minutes to an hour just to answer and hang up. Poor customer service with most (not all) of the staff who are condescending or just not trained properly in friendly and professional service.

Published at a year ago

You asked if you can call me. No please don t ever call me again. You guys are the worst bank.

Published at a year ago

Exlente

Published at a year ago

I had this bank for over eight years and ever since they change the automated system It is very hard to speak to a customer service and then you re on hold for 45 minutes and nobody picks up. This bank is going downhill. I don t recommend it. I am looking into switching.

Published at a year ago

People first has Ben my bank of choice for many years. Always friendly and helpful with any questions.

Published at a year ago

It is my credit union. Love their services

Published at a year ago

Griselda and Yincely were awesome on my visit today awesome customer service and answer all my questions even tho that I didn t had an appointment. Thank you!

Published at a year ago

I was with Lehigh Valley Federal around 12+ then they merged with Peoples First FCU. I must say I have only Had the best customer service experiences. Toni, Hope and all the CSRs. Always make it a pleasant experience. Love my PFFCU Downyflake.

Published at a year ago

Bad bank then handle my check and keep making excuses to not give it back I will be switching my bank to a different bank I don t recommend this bank to nobody and the manager is money hungry and will literally keep your check and now I am going have to file a lawsuit and go in personal to fight and get my check back

Published at a year ago

Ever need assistance with anything just go to a branch and be prepared to wait, if you try calling no one ever answers. Very poor customer service for sure

Published at a year ago

Called 3 times and waited for 20 minutes each time and no answer you know some people are working and it would be nice if they would do there job and answer the phone for the people who can t stop by in person. Phone service is terrible

Published at a year ago

Always best branch but they moved down street from 8th Ave.. on corner end Catasauqua rd.. there are about 4 businesses where Rite Aid used to be!

Published at a year ago

Published at a year ago

Low quality banking with poor quality services. Stay away from this experience. After speaking with the mangers, given multiple excuses. I realize any company that doesnt hold the length of the business relationship important isnt a company I want to continue to work with. The online banking system is too out dated to preform necessary tasks. The branches are out the way to mandate a customer have to come into a branch to make payments is absurd. Do yourself a favor and stay clear. There are too many options I personally love American Bank . Not only am I earning interest on my checking and saving the online banking is so smooth and easy to use.

Published at a year ago

Service was a little slow and lacking because the teller didnt seem very knowledgeable. Otherwise, this is an ok bank to have an account at. Their mobile app is glitchy and not very user friendly.

Published at a year ago

Worst service in the valley

Published at a year ago

Love my bank I been with them for years not changing for nothing .

Published at a year ago

Unbelievably annoying to deal with. You re unable to make loan principle only payments online, and have to call or go in person. Wait times are super long. Anything over the monthly payment isn t applied to principal either. It s 2023, this should be an option in your app especially if you re going to tell people they can make these types of payments. Edit to reply from business - my situation isn t unique, I have a HELOC that I took extra money out on that I wanted to put back on the loan since I didn t need it for my improvements. I imagine there are many other people who want to make principal only payments that you are deducting interest from.

Published at a year ago

Not sure why I gave 2 stars, maybe cuz of the friendly tellers. Was there today for something I NEED to get done with member services. Totally useless and got to talk to no one...was so aggravated I left................. Update....found an appointment and got all my business taken care of quickly with a very friendly TAZEEN JAMSHED! She was wonderful!! AND very patient and helpful with my 94 year old dad whose business we needed to address....THANK YOU TAZEEN!!!!

Published at a year ago

Friendly tellers

Published at a year ago

Published at a year ago

This bank is very unprofessional. They changed their automated system and it s horrible. You have to wait 40 minutes just to speak to somebody I have been calling for a week and a half and I have not gotten no resolution on my issues I keep calling and all I have to do is keep waiting like 30 to 40 minutes to speak to somebody. I don t recommend it back to anybody. And then when you put a review in or asked to speak to a supervisor, you don t get a call back and all they tell you is to email them your concerns to the email address they provide, but they actually don t take us customers in consideration of how we feel. I have been with this bank for years and I regret it now I m definitely looking to move forward to a different bank.

Published at a year ago

You guys have been helping us for many, many years. I dont like corny phrases but you really have helped us achieve our dreams...

Published at 2 years ago

Automated service is horrible 24 mins on hold while my wife and daughter are in the bank waiting as well and nobody in that bank can help without first connecting to the automated service. It s 2022 almost 2023 get it together or you will lose more customers. Waste of time!

Published at 2 years ago

Published at 2 years ago

My daughter and I had a joint car loan with People first. Never missed a payment. The car was totaled in may. Nationwide wrote them a check they claimed the had not received. Nationwide sent them another check again they claimed they didn t receive. I again told the bank the car was totaled. Called nationwide they looked into it and turned out the bank gave the wrong address on the payoff letter. They already hit my credit report with a negative. I spoke to a person at the bank who told me all I could do was file a dispute. She couldn t even give me someone else to talk to. 5 days later I ve left countless voicemails and sent emails and still not a word. Tonight it looks like they corrected the poor information they provided. However my score still appears to have taken a big hit. Poor customer service and they made no attempt to help resolve any of this. I wouldn t trust this bank with a nickel

Published at 2 years ago

Dahlia has a horrible attitude & condescending tone. Oh you really cant afford to deposit $2?. I get it Im negative but its not hurting you nearly as much as it hurts me. If I could pay it, I wouldnt be negative. Clearly this is accidental. No need to treat me like less than human.

Published at 2 years ago

I m with this bank for years, but now I m upset with something happening to my daughter. An employee work at Devonshire was her fiancé took money from her account to pay his bills, when they split three months ago for her security. She put a claim to the bank who ever responded to her at the phone call him told him what my daughter was doing. For me that is stealing. No excuse to use her account for that.

Published at 2 years ago

Worst customer service, every time you try to call customer service it is a consistently ridiculous long wait time. I tried the new texting option and its been 4 hours now without a response. Ive currently been on hold now for 25 minutes just to find out if the local branch accepts rolled change. Being able to contact locations directly was much better than waiting over an hour for simple question. Time to look for a new bank that cares about their customers and values their time.

Published at 2 years ago

PEOPLE FIRST IS ONE OF THE WORST BANKS DO NOT GET A CAR LOAN WITH THEM THEY ARE HORRIBLE I SUGGEST YOU BANK WITH SOMEONE ELSE PEOPLE FIRST DOES NOT PUT PEOPLE FIRST ! VERY BAD 3 YEAR EXPERIENCE WITH THE WORST BANK IN AMERICA. DO NOT BANK WITH PEOPLE FIRST

Published at 2 years ago

Horrible customer service...on hold for over and hour just for a rude employee to tell me they cant take a payment over the phone and hang up on me.

Published at 2 years ago

Deborah Koons is the epitome of excellence. Her knowledge and attention to detail is second to none. Deborah has helped in resolving any issues when needed. I have yet to experience anything less than perfection. Truly I recommend her to anyone working with People First. Overall, she is phenomenal and great to deal with!!!

Published at 2 years ago

theyre about to lose my business, after this next pay period. Ppl need to answer the phone. if it was something i could do myself online or the app, i frikkin would. on hold almost a gd hour

Published at 2 years ago

I went in to the bank yesterday and met with the most wonderful staff Lindsey C. She was absolutely amazing, took her time, gave me so many options to think about. The experience was really amazing A+++

Published at 2 years ago

This credit union has been very helpful for me for over three decades!

Published at 2 years ago

i m getting mix-feelings about this bank. first i get these scam texts and scam calls from them about something i never did then they locked my account. then i called and asked them to unlock it and they said they can t and that i would have to order a new card and it will take 14 weeks. i agreed to that and the card has never came. i have money in that god awful bank that i can t even spend. oh

Published at 2 years ago

Published at 2 years ago

Too bad there isnt an option for zero stars. Too many issues to list but steer clear if you dont want a headache.

Published at 2 years ago

Do not use this bank to refinance your vehicle they will take your $1000 gap if loan is paid off early this bank is worse then wellsfargo an thats hard to beat

Published at 2 years ago

Im satisfied.

Published at 2 years ago

I dont have complaints until today while I was waiting on the room my baby was needing a restroom and its closed when I asked the secretary she told me we dont have

Published at 2 years ago

Wore place for customer service nothing but threats of legal action behind 88 dollars on a line of credit I hope the new management cleans this up for future customers

Published at 2 years ago

Published at 3 years ago

Very negative experience using this business. Horrible customer service and a greed driven nonprofit!

Published at 3 years ago

Disgusting staff and service. Old woman with short strawberry blonde hair is a taint on this establishment. Literally writing this horrible review from my car because this woman was absolutely repulsive.

Published at 3 years ago

Place is a joke. Opening an accounting, deposit money them get no update from them at all.

Published at 3 years ago

Ive been a member since April, 2016. I, never had a problem with any of my accounts, or loans. The only thing I, dont like is the ATM machines. Some machined let you deposit a check or cash, without any envelop and some do. I, prefer without the envelope. Great credit union.

Published at 3 years ago

I opened an account today with the help of Paula and Stephanie and they were extremely kind, helpful and knowledgeable. They answered any question I asked and also went out of their way to explain and highlight things for me that I didnt fully understand. Thank you Paula and Stephanie for the smooth and pleasant experience.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Excellent service & wonderful staff !!

Published at 3 years ago

I was going to open an account on early Monday afternoon , however I was told that I had to wait and schedule an appointment which at the earliest was the end of the week. This is the first time that I have been to a bank or CU and told that. Normally they have welcome arms to customers. Every state that I have lived in, you walk in open the account, Give Them Your Money, and go on about your day.

Published at 3 years ago

Small wait. Friendly staff.

Published at 3 years ago

While I still dont like the bank itself the experience here was good.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I had many questions in my search for a new bank and Tazeen answered them all. I feel well informed and confident in my decision to join People First thanks to her.

Published at 3 years ago

Angelica rosado is a real Angel! Very helpful,kind and extremely beautiful inside and out!

Published at 3 years ago

Published at 3 years ago

Tanzeen, was awesome to work with.

Published at 3 years ago

Published at 3 years ago

Went to open an account after paying off the old one. Was told there were still fees they forgot about even tho when i paid it they were talking to collections. Had to pay another 143.00 to open it altho was their oversight. Was mad.

Published at 3 years ago

I needed a personal loan for the closing costs of a home we are trying to buy and the Product Specialist, Angelica Rosado, was more than helpful in getting me the loan in less than 24 hours! She also helped me refinance my auto loan at a rate that was twice as good as what I current had. I could not be happier with her and People First and will recommend them to everyone I know. Thanks again for all of your help.

Published at 3 years ago

I have been scammed my entire account has been compromised and this bank listened to my story of what happened and did not treat me as a criminal instead they listened and compassion and helped me get my situation into a better position Ms. Rosado was really great and did everything she could to make things right. Thank you.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I have been a member of People First Credit Union al of my life. I had to come in today to change my address and cancel a debit card and get a new one because of a charge that I did not recognize. Again, everything went smoothly, and I am very happy with the service that I received. Audrey was fantastic and very helpful!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Awesome place! The whole staff is very helpful and friendly!! Audrey is extremely knowledgeable, professional, and efficient!!

Published at 3 years ago

The person was very helpful and she helped us get in and out as quickly as possible. Even with a missing paper, she was able to help.

Published at 3 years ago

Published at 3 years ago

Everyone was amazing in getting a hone equity loan! Thanks so much People First Team!!

Published at 3 years ago

Angelica is great and needs to be promoted

Published at 3 years ago

Took my nephew to open an account and it was really easy and quick great service!

Published at 3 years ago

Went in to open an account and she helped me through it all very helpful and understanding. Great Service!

Published at 3 years ago

Very helpful on , helping me build credit.

Published at 3 years ago

Published at 3 years ago

I had a wonderful experience and successful refinancing of my car with Catherine Hanna. Very knowledgeable and professional and very personable. I felt trust throughout the experience- and I was a walk-in and didn t wait !!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Was not a good HELCO Experience.

Published at 3 years ago

My husband and I went to PFFCU and Tazeen bank specialist was very professional, courteous, and knowledgeable. Shes very pleasant to talk to.

Published at 3 years ago

Quick in and out fully informative very pleased with my Service today. Would recommend to others.

Published at 3 years ago

Published at 3 years ago

Tazeen made our experience opening a HELOC loan a breeze. Fast, professional, knowledgeable. Great rates and convenient location.

Published at 3 years ago

Tazeen was extremely professional and knowledgeable! Her service is a wonderful reason to return

Published at 3 years ago

I had a great experience with Audrey. She was pleasant and charming. Thank you Audrey for the wonderful experience.

Published at 3 years ago

Excellent customer service. They explain detailed information and easy to understand.

Published at 3 years ago

Published at 3 years ago

Tazeen was really helpful and professional. She helped me with my auto loan and answer all the questions i had. Thumbs up, keep up the good work!

Published at 3 years ago

Excellent customer service!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Angelica was Super Dope!! Extremely professional and really helped out with my personal loan. Its my first loan with People First and Im so glad I came to them for services... Thank you!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

TAZEEN was very helpful and friendly. I have been a People First customer for 20 plus years. ALWAYS EXCELLENT SERVICE

Published at 3 years ago

Published at 3 years ago

Cheryl is always good incredible! Truly helpful And you can feel that she truly genuinely cares and really wants to help you the best way possible. Thank you always for that you do Cheryl!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Anabel was great, professional and sincere. Help me with the issues and questions i had and resolved my problem fairly quickly. Wont hesitate to come back with any future problems.

Published at 3 years ago

Published at 3 years ago

Great Service, Very helpful and fast .. Thank You so much Catherine Keep up the good work ...

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I came in with my son to open up a account and she was very helpful thank you anabel

Published at 3 years ago

Catherine was very helpful and personable excellent customer service skills

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Had some personal business to take care of with my banking account and my grandchildren s and peoples first handled all my questions very quickly and now I m able to do better Ways of handling my accounts. Thank you Cheryl for all your help

Published at 3 years ago

Published at 3 years ago

Friendly environment would definitely recommend to a friend

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I met with Cheryl Scott today at PFFCU. I needed some information regarding my account. It was a pleasure to meet with her. She was informative and friendly, would highly recommend.

Published at 3 years ago

Published at 3 years ago

Angelica did an excellent job setting up our new accounts.

Published at 3 years ago

Published at 3 years ago

Tazeen was extremely helpful and informative. I, as a customer usually have a ton of questions and she patiently answered them all. She answered questions not only related to my visit but also gave me information necessary for other business that would benefit me for future matters. So, thank you Tazeen. N. Mitchell

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Angelica Rosado is that work Super helpful, courteous, and responsive! Will be getting an auto loan in the future from her. Thanks Angelica!!

Published at 3 years ago

Audrey in member services was fantastic! She handled everything I threw at her, extra steps and all, and accomplished it all with a smile. Great job

Published at 3 years ago

Wonderful service from Angelica Rosado! Friendly, professional, and make it a great experience. Would definitely recommend!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Opened up a new account today with People First FCU. Accountant was very generous and helpful . Very pleased with my first experience at People First !

Published at 3 years ago

Published at 3 years ago

Cheryl and Tazeen were fantastic to work with very nice!

Published at 3 years ago

Published at 3 years ago

I had THE BEST experience with Cheryl for my car loan. She was professional, friendly, and you can tell that she really cares about helping people. She patiently walked me through every step of the process, and called to follow up with me the next day, when I had to go to the dealership and pick out my car. We had to make a few adjustments, which she did very quickly, and I was able to drive my new car home the next day! I would absolutely recommend People First to anyone looking for a no hassle, pleasant loan experience with no hidden fees.

Published at 3 years ago

Great bank and staff member are great with customer..*******%%

Published at 3 years ago

Excellent service, I recommend them to everyone, they explain everything perfectly and professionally, and most importantly they have Spanish-speaking staff,, Thank you People First #1..

Published at 3 years ago

Published at 3 years ago

Awesome experience, very helpful and very nice and positive!!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Patient, very thorough. Helped us through the joint account process.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

The service was very helpful.

Published at 3 years ago

Very helpful and sweet and efficient with your job highly recommend her she was awesome!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Catherine was very helpful she answered all my questions and she was very professional when I applied for my loan

Published at 3 years ago

Nice and very friendly help me with my problem

Published at 3 years ago

Published at 3 years ago

My day went wonderful. Catherine Hanna was friendly...attentive and helped me with everything that I needed. Thanks.

Published at 3 years ago

Published at 3 years ago

Very personable. Helped me with transferring money, setting up auto deductions and opening a savings account for my baby. She was so nice!!!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Great people work there!

Published at 3 years ago

Cheryl was amazing and soooooo helpful. She definitely goes above and beyond the call of duty. It was like talking to a close family member.

Published at 3 years ago

Terrible costumer service. Many of Hispanic employees are rude and have absolutely 0 manners.

Published at 3 years ago

Giving 1 star is being nice. I d give none but it won t allow me to review with no stars. What a joke Of a bank. I had my auto loan through this branch and they were less than helpful as i navigated GAP insurance. I was advised by a woman named Beverly to not pay on my loan until GAP came through so i knew they proper amount to work with payments on. It took quite some time to deal with the GAP insurance and when i finally did, i came in to restructure the remaining balance. I was told i was given bad info by someone who clearly didn t know my account (wrong because Beverly did in fact know my account). This has now all been reported to credit and sent to collections. I refused to pay interest when i was advised by a member of the people s first team to not pay until GAP was resolved. However they decided to make their own decision to send this out. I showed up to my first appt early and still had to wait 40 minutes past appt time to be seen while sitting with a 4 month old and Nothing was resolved. What a joke. Don t bother doing business with these people. Trying to deal with Brian was a waste of time and effort.

Published at 3 years ago

I had an appointment with Cheryl today and it was a pleasant visit. She was fun yet professional and made me feel comfortable. Usually when I deal with the staff here I m never really too impressed but this time around I was. I will continue to try to deal with only Cheryl going forward because she was a pleasure.

Published at 4 years ago

Working with Cheryl Scott was so easy, shes very helpful and right to the point. Strongly recommend!

Published at 4 years ago

Fast and friendly

Published at 4 years ago

Ive never have had a problem with Peoples First! Now, Im trying to find out how they can help with my new business venture!

Published at 4 years ago

There should be portable toilets while you sit in line for an hour.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

No STARS at all . The worst bank of life, terrible terrible customer service I called and spoken to different people and they were ALL very nonchalant and like they didn t wanna help solve my issue. Especially due to covid-19 there should be some respect on people s lives. They all need training in customer service or need new jobs. Just sickening . On top of that this bank doesn t let you do anything . No cash deposits like Wells Fargo of your bank is over drawn and can t make it due to work or other reasons .. can t even pay with a different checking account. It s just terrible.

Published at 4 years ago

All members have always treated me with the upmost respect.

Published at 4 years ago

WORST CUSTOMER SERVICE EVER .I had to hang up the phone on a bank teller because she was rude and obnoxious. She kept repeating everything I was saying as if she was slow. As I got frustrated asking if I may come in to open up a new bank account. She was really smart-mouthed me that I had to hang up.

Published at 4 years ago

I just spoke to customer service and this lady, whose name I will reserve, is so rude, the worst service can be offered by these people, friends, I changed to PNC and this is a quality banking institution with good customer service. customer.

Published at 4 years ago

Been banking here for decades. Like their rates and locations. Customer service is poor. They wont send you loan coupons unless you call every year and request them. When you do that you get attitude. You cannot even change your address with them by phone. They require you to log-in to their website or send them a letter. Ridiculous. Why??

Published at 4 years ago

Great place to bank.

Published at 4 years ago

Published at 4 years ago

Very nice place to bank

Published at 4 years ago

Published at 4 years ago

Published at 5 years ago

The best bank a person can ask for!!!!

Published at 5 years ago

Im really happy with the service of this People First..2141 Downyflake lane Allentown Specially with Cheryl scott that she was the person that help us out .

Published at 5 years ago

Published at 5 years ago