First Tech Federal Credit Union

I had the pleasure of working with Sadie at First Tech to open my account, and I couldn't be more impressed with her service. Sadie's assistance was incredible - she was very helpful and knowledgeable, but what truly stood out was her willingness to go above and beyond to ensure that I had everything I needed.

Being new to the country, I had a lot of questions on how the banking system works in the US, and Sadie patiently addressed all my questions and concerns. Her professionalism and friendly demeanor made me feel welcomed and valued as a customer.

She is a true asset to the First Tech team, and I am grateful for her outstanding assistance. Thank you, Sadie, for your exceptional support!

Published at 5 months ago

It took a month to be issued a new debit card. In the meantime I tried calling to get help on how I might access cash. After speaking with two employees it was clear they knew very little and were no help. Now I'm trying to find ATM locations and that's not easy for sure. And this review is not about a particular site but there's not a place to leave general feedback for online bankers. First Tech used to seem like a small responsive CU. Iy now seems like what it is...a very large bank.After 60 yers with First Tech I am ready to try a more responsive and nearby CU such as On Point.

Published at 5 months ago

I am so disappointed at the wild experience I have had with this institution in the last two weeks. My husband has had an account here for 15 years and when we got married I joined it. We don't use the account for much aside from flow through, but we had to get our debit cards replaced so we ended up going into the Lloyd center branch last week and were helped by Ray Starns and another representative that was offering training. They offered to convert our account to a first check rewards checking while we were there and though we were pressed for time and let them know that we werent interested in new products, they said the account would give us 5% apy and a $300 bonus if I were to change my direct deposit over to have it come into the new converted rewards checking. We agreed.

My husband already had a direct deposit into that account so they let us know that his direct deposit would be ineligible, however if I were to have my paycheck deposited then we would qualify. They had us sign some disclosures, then told us to watch our portal for the change from dividends to FT rewards and then to have my direct deposit switched to the account after.

After a day I did not see the change so I called customer service to inquire about the delay. They informed me that there actually was no change to First tech rewards checking in progress, and apologized. No biggie things happen, I know my previous rep was in training so I wasn't too pressed. They then offered to complete it for me over the phone and after they finished they confirmed that the next step would be to get my direct deposit switched over to be eligible for that $300. I was also interested in a couple of other services, so I set up a phone banking appointment a couple of days later. Once off the phone I had my direct deposit changed into the new account as instructed and I thought I was done and good to go.

At my next phone appointment I was helped by Martin. To my dismay he let me know that because I was not the primary account holder, I had received misinformation from the last two reps... Both in branch and on the phone... and actually was not going to be eligible for the $300 bonus as a result of changing over our account. He said that it was only the primary account holder (my husband) that would have been eligible, but because his direct deposit had already been going into that account before the change he also didn't qualify.
Martin let me know that the only way to be eligible for the $300 bonus was actually to set up my own First tech rewards checking account. He said that if I did that I then would be able to put my direct deposit to that (second!) new First tech rewards checking in order to collect the $300.

Cut to today. I set up a second new FTRC account myself, and then reached out to customer service to get a direct deposit form to make the second direct deposit change I've made in a week. Only this time the rep tells me that I shouldn't bother because I won't be eligible for the $300 bonus anyway. When I ask why, she tells me that I am now ineligible because in following the directions I got from the other first tech reps and having my direct deposit changed last week to go in to my husband's first tech rewards checking, that direct deposit no longer counts as a new direct deposit since it's already at First tech as of last week.

Make it make sense guys. I don't care about the $300. I care about predatory sales techniques where you are selling folks on a benefit to get them to change their business and you don't actually care if they ever get that benefit so long as you get their business. Credit unions are supposed to be people centered and your customers should not have to be violent and vigilant self-advocates in order to claim rewards that you say you offer when they follow your instructions diligently. Your conflicting misinformation from your representatives has wasted a boatload of my time this week and honestly...given me the ick. Figure your stuff out and maybe you won't have to offer outlandish bribery claims to get folks business.

Published at 4 months ago

I've stopped in twice now to get a roll of quarters and both times the person has had to go to the back for a while and make me wait. At other places, it's a very simple, quick task as the person readily has them in the drawer or nearby. Unfortunately, Advantist closed their nearby branch.

Published at 4 months ago

The staff here are so friendly and helpful, and they've always made a notable effort to help me resolve any issues that arise with my banking. I especially appreciate that they're one of the few first techs around who still have a coin star. I've never left disappointed, and I'll go out of my way to go to this location sometimes. While I've been helped by numerous wonderful folks, most recently Sadie has taken the initiative to take care of and keep me updated on two significant issues I'd been struggling with phone representatives for weeks to resolve.

Published at 7 months ago

The worst experience in my over 35 years of being a member. Good thing this branch is closing because I would not go back! Really ticked off

Published at a month ago

Dealt directly with the branch manager and one of the clerks just needed a larger amount “cashiers check” deposited into the personal account and got told it will be held for 14 days for security reasons which is fine and we ended up waiting extra 5 days to to be on the safe side, and got nailed with 2 returned checks and tons of fees the reason is the branch manager and the clerk were not able to deposit our money into the right account after spending 20 min with them and still they failed!!
Made 2 trips down there and waisted hours of my time!!
******* I recommend for the Region manager to get some training in place PLEASE and get one thing right, when asked to deposit peoples money make sure it goes into the the account your customer told you to put it in!!!!******
AND NO A SIMPLE “we are so sorry” won’t pay the fees and my time,

Published at 8 months ago

I’ve been a first tech customer for over 10 years. I typically don’t have to go into the a local branch for my needs and/or requests but today I did. To my dismay the store manager Sabrina was unwilling to help me out with my simple requests. All I needed was to log into my account to get access to previous business statements. Unfortunately, it seemed like Sabrina didn’t want to go out of her way to help me with my needs. She told me there wasn’t anything she could do but schedule a virtual call with a business account team member located in Texas. I asked if there was another way. She said she could print off all 12-months of my statements, but mentioned that they were closing soon and it would take upwards of 45 minutes to print (I arrived 1 hour before closing). I said I didn’t have too many transactions, but she again insisted it would take 45 minutes to print off all 12 months of account statements. I reluctantly asked if they could print it off since I needed it. My statements were printed in under 2 minutes. I will never come back here ever again and I still have not received confirmation of this supposedly required virtual meeting.

Published at 9 months ago

The worst experience in my over 35 years of being a member. Good thing this branch is closing because I would not go back! Really ticked off

Published at a month ago

Good and helpful service

Published at 3 months ago

I am so disappointed at the wild experience I have had with this institution in the last two weeks. My husband has had an account here for 15 years and when we got married I joined it. We dont use the account for much aside from flow through, but we had to get our debit cards replaced so we ended up going into the Lloyd center branch last week and were helped by Ray Starns and another representative that was offering training. They offered to convert our account to a first check rewards checking while we were there and though we were pressed for time and let them know that we werent interested in new products, they said the account would give us 5% apy and a $300 bonus if I were to change my direct deposit over to have it come into the new converted rewards checking. We agreed. My husband already had a direct deposit into that account so they let us know that his direct deposit would be ineligible, however if I were to have my paycheck deposited then we would qualify. They had us sign some disclosures, then told us to watch our portal for the change from dividends to FT rewards and then to have my direct deposit switched to the account after. After a day I did not see the change so I called customer service to inquire about the delay. They informed me that there actually was no change to First tech rewards checking in progress, and apologized. No biggie things happen, I know my previous rep was in training so I wasnt too pressed. They then offered to complete it for me over the phone and after they finished they confirmed that the next step would be to get my direct deposit switched over to be eligible for that $300. I was also interested in a couple of other services, so I set up a phone banking appointment a couple of days later. Once off the phone I had my direct deposit changed into the new account as instructed and I thought I was done and good to go. At my next phone appointment I was helped by Martin. To my dismay he let me know that because I was not the primary account holder, I had received misinformation from the last two reps... Both in branch and on the phone... and actually was not going to be eligible for the $300 bonus as a result of changing over our account. He said that it was only the primary account holder (my husband) that would have been eligible, but because his direct deposit had already been going into that account before the change he also didnt qualify. Martin let me know that the only way to be eligible for the $300 bonus was actually to set up my own First tech rewards checking account. He said that if I did that I then would be able to put my direct deposit to that (second!) new First tech rewards checking in order to collect the $300. Cut to today. I set up a second new FTRC account myself, and then reached out to customer service to get a direct deposit form to make the second direct deposit change Ive made in a week. Only this time the rep tells me that I shouldnt bother because I wont be eligible for the $300 bonus anyway. When I ask why, she tells me that I am now ineligible because in following the directions I got from the other first tech reps and having my direct deposit changed last week to go in to my husbands first tech rewards checking, that direct deposit no longer counts as a new direct deposit since its already at First tech as of last week. Make it make sense guys. I dont care about the $300. I care about predatory sales techniques where you are selling folks on a benefit to get them to change their business and you dont actually care if they ever get that benefit so long as you get their business. Credit unions are supposed to be people centered and your customers should not have to be violent and vigilant self-advocates in order to claim rewards that you say you offer when they follow your instructions diligently. Your conflicting misinformation from your representatives has wasted a boatload of my time this week and honestly...given me the ick. Figure your stuff out and maybe you wont have to offer outlandish bribery claims to get folks business.

Published at 4 months ago

Ive stopped in twice now to get a roll of quarters and both times the person has had to go to the back for a while and make me wait. At other places, its a very simple, quick task as the person readily has them in the drawer or nearby. Unfortunately, Advantist closed their nearby branch.

Published at 4 months ago

I had the pleasure of working with Sadie at First Tech to open my account, and I couldnt be more impressed with her service. Sadies assistance was incredible - she was very helpful and knowledgeable, but what truly stood out was her willingness to go above and beyond to ensure that I had everything I needed. Being new to the country, I had a lot of questions on how the banking system works in the US, and Sadie patiently addressed all my questions and concerns. Her professionalism and friendly demeanor made me feel welcomed and valued as a customer. She is a true asset to the First Tech team, and I am grateful for her outstanding assistance. Thank you, Sadie, for your exceptional support!

Published at 5 months ago

It took a month to be issued a new debit card. In the meantime I tried calling to get help on how I might access cash. After speaking with two employees it was clear they knew very little and were no help. Now Im trying to find ATM locations and thats not easy for sure. And this review is not about a particular site but theres not a place to leave general feedback for online bankers. First Tech used to seem like a small responsive CU. Iy now seems like what it is...a very large bank.After 60 yers with First Tech I am ready to try a more responsive and nearby CU such as On Point.

Published at 5 months ago

Daniel has helped me with a variety of Notary services over the past few years. I appreciate his friendly and efficient service.

Published at 6 months ago

I have had nothing but great experiences with First tech! The main reason I am a member 17 years and going strong!

Published at 7 months ago

Great customer service, greeted with warmest of welcomes, followed with fast service. Sadie was so informed, professional and thorough, making my deposit work for me.

Published at 7 months ago

Great customer orientation!

Published at 7 months ago

I was helped by Sadie and Ray in Portland at the NE Holladay St office. Although I was having an unusual problem due to glitches in the online systems which kept blocking access to my debit card, they were both excellent.

Published at 7 months ago

Went in with what I thought was an oddball information request regarding an international transfer, but Sadie did a wonderful job and was super helpful with my request in a short amount of time and also with follow up questions after the fact. Thanks again!

Published at 7 months ago

Great experience working with Sadie today! Thank you!!!

Published at 7 months ago

The staff here are so friendly and helpful, and theyve always made a notable effort to help me resolve any issues that arise with my banking. I especially appreciate that theyre one of the few first techs around who still have a coin star. Ive never left disappointed, and Ill go out of my way to go to this location sometimes. While Ive been helped by numerous wonderful folks, most recently Sadie has taken the initiative to take care of and keep me updated on two significant issues Id been struggling with phone representatives for weeks to resolve.

Published at 7 months ago

Sadie was extremely helpful with my fraud claim. It could have been an ordeal but she helped me every step of the way and answered all my questions and concerned.

Published at 7 months ago

Thanks to the super pretty and smart bank rep Sadie, I was able to get the proof I needed to provide to my apartment complex manager after they had claimed they never received a check a couple months back, but Sadie was able to show that it had cleared on our end. If you want a responsive branch Id come here but my first tech experience has always been good so far.

Published at 8 months ago

Daniel was great, thanks Daniel

Published at 8 months ago

Dealt directly with the branch manager and one of the clerks just needed a larger amount cashiers check deposited into the personal account and got told it will be held for 14 days for security reasons which is fine and we ended up waiting extra 5 days to to be on the safe side, and got nailed with 2 returned checks and tons of fees the reason is the branch manager and the clerk were not able to deposit our money into the right account after spending 20 min with them and still they failed!! Made 2 trips down there and waisted hours of my time!! ******* I recommend for the Region manager to get some training in place PLEASE and get one thing right, when asked to deposit peoples money make sure it goes into the the account your customer told you to put it in!!!!****** AND NO A SIMPLE we are so sorry won t pay the fees and my time,

Published at 8 months ago

ZERO stars. Terrible place. I have been trying to access my car loan for over 2 months on my online account. The reps do not follow up like they say, they dont answer emails. I finally had to give up. Ill try again once Im up to it again. Stay away!!!

Published at 8 months ago

Was easy to understand the process and was just a pleasant experience!

Published at 9 months ago

I ve been a first tech customer for over 10 years. I typically don t have to go into the a local branch for my needs and/or requests but today I did. To my dismay the store manager Sabrina was unwilling to help me out with my simple requests. All I needed was to log into my account to get access to previous business statements. Unfortunately, it seemed like Sabrina didn t want to go out of her way to help me with my needs. She told me there wasn t anything she could do but schedule a virtual call with a business account team member located in Texas. I asked if there was another way. She said she could print off all 12-months of my statements, but mentioned that they were closing soon and it would take upwards of 45 minutes to print (I arrived 1 hour before closing). I said I didn t have too many transactions, but she again insisted it would take 45 minutes to print off all 12 months of account statements. I reluctantly asked if they could print it off since I needed it. My statements were printed in under 2 minutes. I will never come back here ever again and I still have not received confirmation of this supposedly required virtual meeting.

Published at 9 months ago

Published at a year ago

It was ok pleasant

Published at a year ago

Worst bank ever. They wouldn t even show the right balance in your credit card or personal line of credit. Later they will start calling for money when the balance was zero. They will damage your credit and will take forever to correct it.

Published at a year ago

First Tech is one of the most non-customer oriented credit unions you will find. I have had accounts at several other credit unions over the years, and by far FTFCU is the worst. An example: I needed to call my local branch today to ask about notary services. However, the published phone number for the branch does not connect you with the branch. Instead, you are connected with a central call center that has little useful information about branch specifics, and as a result, could not answer my questions. A complete waste of my time. FTFCU likes to think this sort of call centralization improves customer service, but the reality is, any time you impose a barrier between your customer and your services, you impede quality customer service, not improve it. FTFCU doesn t seem to understand this simple business principle. Example 2: upon getting to my local branch, I was told the notary at the branch will not notarize a will. Why, I ask? (Since I m a lawyer.) Answer: they don t know, it s just their policy. Clearly, not only is FTFCU not customer oriented, they don t even understand the services they attempt to provide, as a notary is able to notarize ANY document, since all they are doing is certifying that the person in front of them provided identification and actually signed the document in their presence. It should make no difference whether the notary is notarizing a vehicle bill of sale, a will, or a chocolate chip cookie recipe. Yet FTFCU apparently doesn t care to understand that fact. Instead, they choose to frustrate and provide poor service to their customers. My advice: find another CU. They ll all handle your money in about the same way. FTFCU is not worth the additional hassle.

Published at a year ago

Will steal your money

Published at a year ago

Slow ATM and understaffed dont bank here.

Published at a year ago

Having a 2.9 star rating is less than indicative of their total incompetence, malice towards their own customers, and inability to communicate between different office branches. In 7 whole months they failed to alert me that I hadn t set up a payment plan (one person on the phone told me I had, the other told me I hadn t, in a weeks worth of phone calls I was promised 4 different phone calls that never happened and given conflicting accounts with no information about what was happening). Without any written notice they shut off my account, stole almost $1,000 from my checking account (jointly owned with someone else who they refused to share information with), and put it towards a loan taken out (again) 7 months ago, which they failed to notify me owed an outstanding balance until they froze all my accounts, stole my money, and didn t return phone calls for a whole week. Their representatives are rude, unprofessional, unhelpful, and uninterested in anything except selling products. By the way, prior to this year I had been with the bank for 7 years and put up with numerous inconveniences and absolutely moronic policies. I m a veteran, I m someone who never missed a credit card or loan payment up until this year when I was in residential medical treatment for almost three months, and I am enraged. I trusted this bank with my money, I trusted them to sell me appropriate products. Meanwhile not one person told me I could legally defer payments while in residential medical treatment and unable to work, but they happily sold me products the moment I could start work again. Not one person told me that I needed to set up a payment plan on the loan for SEVEN MONTHS when I had visited the bank in person, and made numerous calls to them about multiple different issues. Additionally, they encouraged me to apply for a credit card, evidently approved me for it, did not send me an email regarding the approval, and more importantly, never sent the actual credit card. After a week of refusing to call me back I learned they had taken all my money, they were rude and insulting on the phone, and out of 4 different individuals, not one person even acknowledged my concern that a credit card was approved on my account but had never shown up at my address. Worst bank ever. Unfortunately I m not a lawyer, because if I were I m sure there would be proof of illegal activities going on in such an incompetent and predatory institution. I have put up with this bank for 7 years. I can not even tell you with the appropriate intensity that you need to turn and run as far away from this joke of an institution as possible. They do not care about you, they do not care about principled business or fair notice, the only thing they care about is collecting the maximum amount possible from their victims.

Published at 2 years ago

Published at 2 years ago

Such a bad bank. Horrible customer service. They called with a fraud alert - and left a message but the message was impossible to understand - mumbled and bad microphone on their side. I looked on their website to find contact information but it is buried in their website and intentionally hard to find. Had to sit on hold for 5 minutes listing to marking BS. No callback option. There were no notes on my account about a fraud alert. The guy had no idea what I was talking about.

Published at 2 years ago

Terrible bank. Been waiting here for an hour because they have 1 teller working and 1 person just taking names down

Published at 2 years ago

9 business days ago, I reported a fraud on my account. I reported this fraud on a Thursday, and by Monday their fraud team had already made a decision. The same thing happened to my ONPOINT account. ONPOINT took nine days to look in to what actually happened, and replace my money. I closed my account August 9 of 2022, with First Tech,because I knew for a fact that their fraud team, didn t look into anything. They just denied my claim. I was told when I went into the branch to file the claim, that someone was going to call me and get more details about what happened. That never happened, they just went ahead and denied the claim. ONPOINT, canceled my old card and issued a new one that same day. First Tech, told me, it didn t make sense to issue a new card, because the issue happened with my Zelle. Now we all know Zelle is part of the fraud and scam going on now. Honestly I m starting to think this credit Union profiled the hell out of me. Not the best Credit Union around. High turnover in this branch.

Published at 2 years ago

Scarce branch locations and you will be waiting...

Published at 2 years ago

Great for online banking. Bad for anything in person.

Published at 2 years ago

Poor customer service overall when dealing with them by phone. Holiday branch doesnt even have tellers so you have to sit and wait for even the smallest transaction. This may is my first one star review ever, and I dont give them lightly. but Ive been a member since it was SECU and things have gone way downhill in the last 4 years.

Published at 2 years ago

Very inaccessible for those with disabilities. ATM is located at the front of the building, but there is no handicap parking nearby, and street parking is located where there are about 10-12 stairs to closest access of the atm. Otherwise you have to go all the way around the other side, which is much more distance. I ended up driving to another branch even though this is the only one in Portland. The rest are on the west side/ Beaverton suburbs.

Published at 2 years ago

Probably understaffed on purpose, service is slow make an appointment theyll over skip all the people who waited their turn.

Published at 3 years ago

First Tech is not a walk in based credit union, that is why there are a number of reviews indicating long wait times. Appointments can and should be scheduled online. Even then you may have a wait time when you arrive for an in-person appointment. This is true of all branches, I have been told by the staff at the Lloyd Center branch. My experience with the staff and mortgage department have been excellent, they are very knowledgeable. However, on the rare occasions when I need to perform an in-person transaction I prefer to walk in as I have been for the past 30 years at every other banking institution.

Published at 3 years ago

Always friendly and helpful. Very few less then stellar service.

Published at 3 years ago

First tech has charged me 550$ since the pandemic began in overdraft fees. Most times I could pay it back immediately but they would still charge me.

Published at 3 years ago

Firsttech reported me to the Credit bureaus for a $13.69 late fee after only 30 days. I had plenty in my account, and would have paid had I known. My online portal for that LOC showed a zero balance both before and after the alleged overdraft fee that went unpaid. They still refuse to rescind the negative report. Do not bank here, they will ruin your credit.

Published at 3 years ago

Ive had 2 recent (March 2021) interactions with First tech, and in both cases they were professional and helpful.

Published at 3 years ago

This credit union cares so little they make you wait over 30 mins to just make a transaction in the bank. Absolutely crazy disrespectful to their customers time

Published at 3 years ago

Published at 3 years ago

This branch goes out of their way to ensure my issues or needs are satisfied even when my attitude could use improvements! Marissa is particularly awesome and has made sure that I could access my accounts even after hours!

Published at 4 years ago

Published at 4 years ago

about half of the staff are competent and friendly but their new website is still not fully functional after more than a year and widespread complaints. their location map is illegible. I have had consistently mediocre customer service the other half of the time, sometimes hostile, and grossly interfering with my being able to utilize basic banking functions like paying bills or viewing my balance. I didnt realize leaving wells Fargo would just be out of the frying pan and into the fire. very surprised and disappointed. worst financial institution I have ever interacted with.

Published at 4 years ago

Had a pleasant experience with Loan Officer overall, but after the deal the Home Warranty department keep harassing me with the weekly EXTREMELY URGENT FINAL NOTICE letters that REQUIRE IMMEDIATE RESPONSE to buy their home warranty that is also ~3.5 times more expensive that average on the market. Those letters look like the fraud and does not look like a good marketing strategy for the company.

Published at 4 years ago

The general banking services at FirstTech are typically fine. But I strongly caution you to avoid their Mortgage Department. They have a really annoying habit of allowing applications to expire, ignoring emails and not answering support requests via telephone & the online banking messaging tool. Youll get an initial reply that sounds empathetic and helpful (like the response to this review.) But then theyll not actually follow through. If you submit requests through the online banking messaging tool, please know that they can edit those responses after the fact. Take a screen shot as backup if you see anything unprofessional. I initially received a snarky response to a simple inquiry, which was edited to sound professional a day later. It might simply be growing pains that has caused FirstTech customer service to fall from grace over the last half a year. I sincerely hope they decide to turn things around and again provide the positive service/experience they were known for.

Published at 4 years ago

The Atm is always down!

Published at 4 years ago

Just moved to the Lloyd District and did a search for nearby credit unions. In addition to opening new accounts, I am hoping to find a credit union that offers a safe deposit box. So I called the nearest First Tech branch on Holladay. The automated voice system first says that We are excited to let you know about our new automated banking system and continues to go on and on and on. Clearly, very excited. I just wanted to talk to a representative, so I pressed zero. I kept asking me how can I help you today, so I said representative. It then wanted to know the kind of representative I wanted to talk to, so it asked how can I help you today, you can say this or that or the other. I just wanted to talk to ANY representative, so I said that. Again. And again, and again, many etcs. After more than half a dozen attempts saying representative it finally said You want to check your balance, right? Had to tell it no several times. After 90 seconds of this runaround just to talk to someone, the exciting automated system said, Let me transfer you to a representative. FINALLY! Then it said Your wait time is approximately 33 minutes!!!! I should have checked the reviews here first. It is loud and clear that First Tech cant properly respond to their current customers in a timely manner, let alone attract new ones. Lesson learned.

Published at 4 years ago

After several times dealing with Lloyd Center First Tech I am done!! M local branch at Keizer Station is fabulous. They treat customers as a valued member . Just the opposite at Lloyd Center.

Published at 5 years ago

The handicap accessible ATM is between the building and the parking garage. Its very open, but has dual mirrors so you can see behind you. It always works well for me, I just wish they had a location farther east in Portland.

Published at 5 years ago

1. After my card got hacked and canceled, nobody bothered to instigate a replacement until I asked. 2. There is no way of ever getting through to any actual employee on the phone, all of their phone lines are with third party contractors. To speak to an employee you have to book an appointment or wait till the end of the day for them to call. 3. Every time I take money out, the employees ask highly inappropriate questions about how I am planning to spend it... This time one literally asked me WHAT HAVE YOU GOT GOING ON, HUH??

Published at 5 years ago

very disappointing service and technical capacity

Published at 5 years ago

Mariah has gone above and beyond to help us and we are very thankful. Welcoming and friendly staff.

Published at 5 years ago

Aways helpful, no problems.

Published at 5 years ago

I am in the process of finding a new credit union, and it is time to warn others to avoid First Tech. This location specifically is the absolute heart of the evil. The gross incompetency here makes Comcast or United look like shining examples of how a business should treat their customers. I should have started a list when they first showed the incompetence by canceling my homeowners insurance without talking to me first (they heard that my condo wasnt occupied, and instead of talking to me they just canceled the insurance). This was out at the Intel branch, but it was the first sign I should have ran away. This location specifically has: - Had a teller turn a monitor around to show me another members information - Refused to take a deposit because they dont understand how a DBA works - Explained to me that an S-corporation cant have a DBA (it can) - Wasted time and my money (remember: if you are a credit union member, you are an owner) by having someone stand in the lobby to tell you to wait in line. Why not just have that person do some actual work so the line is shorter? I think we can all figure out how to wait in line. - Told me that an Aaron is on my account. The only Aaron I knew was an ex-employee that never would have been on my account, so I had to have them research it. Turns out the employee that said that didnt understand how the employee opening the account is noted. - Manages to enter checks correctly about half of the time, which is generally met with lets see if its you or me thats wrong! Its you. Its always you. I dont need your condescension. On top of that, First Tech has made me question if Im going to wake up and find that all their systems have failed and they no longer have any record of my having an account. That sounds extreme, but what I have gone through with them and their website truly scares me into thinking this. The website redesign is somewhere around 2 years old, and it still isnt even as good as the old site. The app is glitchy - it will say you dont have any accounts when trying to make a deposit. They have added a $250 limit per day for funds availability when making a mobile deposit; I had resorted to mobile deposits because it is so frustrating to go into the branch to make a deposit. Running a business with a long history of being in good standing with First Tech, this makes it hard to manage a bank account. If you already bank here, why havent you changed? Thats the question Ive been asking myself, and am in the process of fixing. Yes, it takes work to switch away to a new credit union, but it will be worth it. First Tech is not the local Hillsboro/Beaverton credit union it once was. Merging with Addison Avenue in Palo Alto and moving the headquarters to San Jose has done something to First Tech, and it isnt good. They have outgrown their validity in Portland banking, and lost control of what used to be at their core - good customer service, and good rates/accounts. If you dont already bank here, DONT EVEN THINK ABOUT IT!

Published at 5 years ago

Published at 6 years ago

Great Bank Great Services theyre really there for us, every time Ive had an issue they go out of their way to make sure its corrected its a great choice

Published at 6 years ago

My mother wrote me a check from this bank and I came in to cash it; they treated me like a criminal and took forever to tell me they would not honor their own check! I feel bad for their members and have recommended my mother to drop them.

Published at 6 years ago

Excellent customer service, always...

Published at 6 years ago

12 year member. Will not consider Any other bank. Thanks First Tech you have helped get me though the high and low times in my life with out the corporate greed.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

I hsve been mumber for 8-9 ysers. they are very helpful.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Bst CU ever! I have been a member for at least ten years now. The staff is always helpful and goes the extra mile for me. Thank you, First Tech!

Published at 7 years ago

Great stuff. In general, First Tech provides awesome service. My only concern is that since they were bought, the new management has made it a priority cutting cost and their customer service over the phone has declined quite a bit.

Published at 7 years ago

Ive been a First Tech customer going back 15 years. Over the last 12 months I have had terrible experiences regarding 3 different situations. First I was looking to refinance a condo to pull money out for another property purchase. Based on their information I made an offer on the second property and opened escrow. Turns out I was not eligible for a refinance AT ALL because the condo is a rental. Of course I told them this up front. So I had to scramble to come up with the funds another way while already in escrow. Second, I asked them about a personal/bridge loan and the best they could offer me and my 790 credit score was 15% interest. This, after 15 yrs and about 7 or 8 car loans successfully paid off with them. I went to the Internet and obtained an unsecured loan to fix FirstTechs screw up on the refi situation, at 5.99% Third, and Last. I have one remaining car loan with them. I want to pay it off. I go on their website to make the transfer and it is screwed up 4 times. Its been 3 weeks, including multiple phone calls, and its still not paid off. I received an email last week saying FirstTech cant verify my Chase checking account. The one I have had for 20 years and have transferred funds to FirstTech from Dozens of times. I revalidated the account, then got the email AGAIN today - the account is invalid and I need to revalidate it. AGAIN. Today I will walk into the branch, pay the loan off OLD SCHOOL, and CLOSE MY ACCOUNT.

Published at 7 years ago

I love the staff here. they have been nothing but kind & helpful. Ive had them help me with so many services I feel like Ive got a team there. Anytime I have had an issue, Ive kindly explained and sure enough, its fixed before I know it. I have been with First Tech for years and I recommend them to anyone looking for a credit union.

Published at 7 years ago

I dropped this credit union in October 2016. They had updated their website, mobile app, and went to a chip card in the months before, and I had nothing but problems with them after that. The chip card didnt work at several local locations, and I actually had to get 3 new chip cards due to suspicious fraudulent activities. I had 2 bill-pay accounts that I had set up on auto pay, and on 5 different occasions my account was charged twice. Customer service has deteriorated in the last couple years as well.

Published at 7 years ago

Probably dumb luck...long slow lines when Im here...

Published at 7 years ago

Published at 8 years ago

Great company. Great employees. I will be with first tech for the rest of my life.

Published at 8 years ago

Terrible experience. Just needed a few checks printed, but employee told me that only one person can do that so they refuse to do it anymore. Thank goodness their internet banking is better than their in person experience.

Published at 8 years ago

Published at 8 years ago

Disturbingly invasive policies and obstructionist customer service. In a nutshell, once you deposit funds theyll make it as difficult as possible to access your money or those who try to cash your checks to be fairly compensated. Its more than just additional fees, its calculated strategies to maximize their profits at our cost. They need to be audited.

Published at 8 years ago

1st Tech Tis 1 O Da Best Credit Unions N PDX ... mBs. ...

Published at 8 years ago

Have been with First Tech for a lot of years. Wonderful service.

Published at 8 years ago

I now do all my banking with First Tech. If theres a better option out there Id be shocked.

Published at 8 years ago

Published at 9 years ago

OPEN on Saturdays! 10am - 2pm

Published at 10 years ago

I have been with First Tech for many years and am a happy customer. The great features First Tech provides for on-line banking are pretty awesome. There is very little need for me to show up at a branch. Even if I do occasionally, it is always pleasant. Thanks for paying such attention on customer satisfaction!

Published at 11 years ago

I have found it almost impossible to contact my loan consultant. He does not return my phone calls. My refi must be completed this week, beginning 6/17/2013.

Published at 11 years ago

Love 1st tech credit union -- like the fact that i can access everything electronically, make deposits through my iphone, transfer money, etc. The loan products they offer have been excellent -- great rates and customer service has been fantastic!

Published at 11 years ago

Im currently not a memeber of this credit union yet. However, I did go to one of their branches to do shared branching with my other credit union. Unfortunately, they couldnt help me due to my license still being a permit since I had to came from another state. Of course I completely understand and they were very nice. Hopefully I can do business with them another time!

Published at 11 years ago

I have been banking here for 7 years and receive consistent, excellent service EVERY time! I can trust FTCU with my money. I love them!

Published at 12 years ago

Published at 13 years ago