Skyla Credit Union Headquarters

Skyla Credit Union exceeded my expectations! Their exceptional customer service and hassle-free banking services made my experience truly enjoyable. From opening an account to applying for a loan, everything was seamless and efficient. The friendly and knowledgeable staff were always ready to assist me with any questions or concerns. I highly recommend Skyla Credit Union for their top-notch service and commitment to their customers' financial well-being.

Published at 3 months ago

Best Bank for small growing business. They treat you like real people and actually care to help you out. Best experience with any bank I've ever had.

Published at 2 weeks ago

My debit card number was fraudulently used. I was notified by a text message and called customer service. The representative told me my card had been blocked and I needed to go to a branch to get a new card. I went to the Rock Hill branch but their machine was broken. They apologized and directed me to the Ballantyne branch which was the closest to there. By the time I arrived, it was 4:55 but the teller was as pleasant as could be and told me not to worry about it being almost closing time. She assisted me in getting my new debit card!! Thanks Skyla!!

Published at 4 weeks ago

Initially, I was apprehensive with the buy-out by Skyla of the Credit Union I had used for several years. However, I must say that I am impressed with the services provided thus far by the staff of Skyla. Skyla's team members are very thorough, patient, respectful, and they value their customers time. You're never left holding on the telephone without someone constantly apologetically informing you that they are still working on your issue. The team members will offer a call back with their findings if the issue is not immediately resolved. I like that. If anyone is considering joining Skyla, I say go ahead. You will not be disappointed.

Published at 4 months ago

I have visited different locations of Skyla credit union and I must say that the South Blvd location is a whole vibe. The customer service is phenomenal. They’re polite, friendly, professional employees who made me feel welcome. I feel happy walking in there because I know it’s going to be a pleasant experience. The atmosphere is clean, fresh and calming.

Published at 2 months ago

I recently had a great experience and highly recommend Skylar Credit Union for anyone looking for a change in who they use for their banking needs. I've been with SCU since 2008 and when I walk into my branch I feel like family. Everyone is always friendly and personable.

Published at 2 months ago

I started out as a Premier Federal Credit Union 25 + years ago and have been thru the many changes and now another new name and logo. I will surely continue to enjoy your vast services for however many years I have left. Always there to help me. Thank you !

Published at 2 months ago

My first membership with CMCU began in the 1980s. After relocating to complete my college education and US Navy enlistment, I returned in 1995 and resumed my membership. I seamlessly transitioned from CMCU to Skyla and was very happy with my experience as a member. My concern is that Skyla has changed its mobile deposit service and failed to notify the members that deposits are now partially placed on hold from “3 to 5 days” and if a purchase exceeds the available balance, even though the total balance is acknowledged, the purchase will be denied or assessed an overdraft fee. I was not offered an explanation for this change, nor did I receive an a “corporate “ apology for the undisclosed change, or failure to notify members. I now feel less valued as a member and am actively seeking a financial institution that will demonstrate that I am a valued member through their banking practices.

Published at 6 months ago

Answered my question with first call. Very friendly and informative and most of all helpful. Ive been a member for over 30 years and have always got my questions answered

Published at a day ago

I have been in Customer Service for over 30years and I truly appreciate the professionalism, courtesy, and genuine service I recieve from my credit Union Skyla. They go Above and Beyond to help

Published at a day ago

Published at a week ago

Best Bank for small growing business. They treat you like real people and actually care to help you out. Best experience with any bank Ive ever had.

Published at 2 weeks ago

They are friendly and knowledge able about their products.

Published at 3 weeks ago

Published at 3 weeks ago

My debit card number was fraudulently used. I was notified by a text message and called customer service. The representative told me my card had been blocked and I needed to go to a branch to get a new card. I went to the Rock Hill branch but their machine was broken. They apologized and directed me to the Ballantyne branch which was the closest to there. By the time I arrived, it was 4:55 but the teller was as pleasant as could be and told me not to worry about it being almost closing time. She assisted me in getting my new debit card!! Thanks Skyla!!

Published at 4 weeks ago

I have nothing but great experiences from day one. The best bank I ever delt with

Published at 2 months ago

I recently had a great experience and highly recommend Skylar Credit Union for anyone looking for a change in who they use for their banking needs. Ive been with SCU since 2008 and when I walk into my branch I feel like family. Everyone is always friendly and personable.

Published at 2 months ago

I started out as a Premier Federal Credit Union 25 + years ago and have been thru the many changes and now another new name and logo. I will surely continue to enjoy your vast services for however many years I have left. Always there to help me. Thank you !

Published at 2 months ago

I have visited different locations of Skyla credit union and I must say that the South Blvd location is a whole vibe. The customer service is phenomenal. They re polite, friendly, professional employees who made me feel welcome. I feel happy walking in there because I know it s going to be a pleasant experience. The atmosphere is clean, fresh and calming.

Published at 2 months ago

This was the second car loan that I received from Skyla, great experience and quick loan process. Great team!

Published at 3 months ago

The least helpful financial institution I ve ever dealt with.

Published at 3 months ago

The Skyla Credit Union s fraud prevention was right quick on the job and stop any further fraudulent charges on my card almost immediately. Thanks.

Published at 3 months ago

Skyla Credit Union exceeded my expectations! Their exceptional customer service and hassle-free banking services made my experience truly enjoyable. From opening an account to applying for a loan, everything was seamless and efficient. The friendly and knowledgeable staff were always ready to assist me with any questions or concerns. I highly recommend Skyla Credit Union for their top-notch service and commitment to their customers financial well-being.

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

I have been with them since 2013, and they have never disappointed me. Excellent customer service experience always. I love them.

Published at 4 months ago

terrible organization - Especially Michele in credit solutions. Biggest regret is getting a mortgage at this bank and so happy to sell my house so I never have to think about them again - STAY AWAY

Published at 4 months ago

Initially, I was apprehensive with the buy-out by Skyla of the Credit Union I had used for several years. However, I must say that I am impressed with the services provided thus far by the staff of Skyla. Skylas team members are very thorough, patient, respectful, and they value their customers time. Youre never left holding on the telephone without someone constantly apologetically informing you that they are still working on your issue. The team members will offer a call back with their findings if the issue is not immediately resolved. I like that. If anyone is considering joining Skyla, I say go ahead. You will not be disappointed.

Published at 4 months ago

Great customer service experience. Timely and personable customer support. I called in for an issue I couldn t resolve online and it took less than five minutes to resolve once on the phone.

Published at 4 months ago

Terrible company that destroys communities by buying out homeowners to build giant apartment buildings

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Published at 5 months ago

I love working with skyla credit union every one is so nice to me

Published at 5 months ago

Always professional and courteous service.

Published at 5 months ago

I had a couple questions and call three time all three times the employees answering the phone was very help full and willing to take the time to help me with my problem being new to Skyla Credit Union was a good choice I felt as though everyone I talked to knew what was going on and very helpful

Published at 5 months ago

I have been with CMCU/Skyla for many years now. I have never been disappointed. Their customer service is excellent.

Published at 6 months ago

The Skyla CU mobile app needs much improvement. Check holds have no available image or identifying information to reconcile, Zelle transfer is hidden and not with other transfer functions, and bank account ACH information isnt all in one place having to go hunting for everything useful makes the app clunky and ultimately not very useful. Calling customer service can be frustrating. Call hold times can be in excess of 30 minutes to find out whats on hold in your account. Improvements have been made to add staffing at branch locations. Everyone is very happy to help. Hopefully the mobile app can be improved so we can spend less of our personal time calling customer support.

Published at 6 months ago

My first membership with CMCU began in the 1980s. After relocating to complete my college education and US Navy enlistment, I returned in 1995 and resumed my membership. I seamlessly transitioned from CMCU to Skyla and was very happy with my experience as a member. My concern is that Skyla has changed its mobile deposit service and failed to notify the members that deposits are now partially placed on hold from 3 to 5 days and if a purchase exceeds the available balance, even though the total balance is acknowledged, the purchase will be denied or assessed an overdraft fee. I was not offered an explanation for this change, nor did I receive an a corporate apology for the undisclosed change, or failure to notify members. I now feel less valued as a member and am actively seeking a financial institution that will demonstrate that I am a valued member through their banking practices.

Published at 6 months ago

Published at 6 months ago

From the moment I joined this credit union, almost a year ago, I have had nothing but complete, 100% satisfaction with my choice. Hannah Helsel opened my account and then a month or so later, she opened account for my other half. She has gone above and beyond with the whole customer service thing!

Published at 6 months ago

The service member was very polite and helpful and friendly. She was very professional, so kind and patient, willing to go beyond to solve my issues. I am so very grateful for her understanding and caring attitude. I value outstanding customer service that makes me feel important and value d. Thanks again for your outstanding performance!!

Published at 6 months ago

Published at 6 months ago

Catherine with Skyla wealth and her manager were a delight to work with online. Refi of my car loan for a better rate was a plus for me as I also benefited from being a long time member of 30 years! Thanks Skyla!

Published at 6 months ago

I had a personal and friendly interaction while opening a credit card rather than an automated/online only feature. The email communications were prompt and precise.

Published at 6 months ago

I have been with Skyla Credit Union for about four years. Prior to that I was with Charlotte Metro CU . The transition was easy and painless. The service is and always has been friendly and pleasant in person or on the phone , which is , the way I have to handle most of my business due to no transportation . I have had only good experiences with Skyla and in these times that is a blessing!!

Published at 7 months ago

Fast and friendly customer service. my request was resolved in one phone call within a few minutes. I feel like the service is just as good as it was when I had my account with Parsons Federal Credit Union. I like Skyla and recommend it.

Published at 7 months ago

Great Bank with outstanding customer service. Skyla cares about its customers period.

Published at 7 months ago

Although Skyla has had 3 name changes in the last 2 years, Im overall satisfied with them. Skylas staff is always professional and willing to help.

Published at 7 months ago

I ve been backing with Skyla for over 12 years and I ll never leave. They are always helpful and super friendly no matter what the situation they do their best to answer or help you. It s a great place to bank.

Published at 7 months ago

Easy application process, Quick approval, and the BEST interest rate on the market! I have happily banked here for years and could not be better served anywhere else.

Published at 7 months ago

Kind, patient, respectful, understanding, professional, caring and knowledgeable of the information thats given to them which can also leads any business to become and maintain being successful

Published at 7 months ago

Great customer service.

Published at 7 months ago

Skyla Credit Union has been my bank of choice since 1983. The name has changed. However, the service has not. Everyone working there has a great attitude and are very professional in their jobs. I have had loans through this Credit Union and have had competitive rates. Whenever I have a question or concern, they are quick to answer, all of those. I highly recommend them to be your bank of choice.

Published at 8 months ago

The first couple of years with them was great when it was Charlotte metro. But these last 2 years was horrible. I had my account where there no overdraft fees was on my account and I still was occurring fees. Asked could fees be removed they gave me a very hard time. Then I get a email 25 mins before they close on Friday and everyone knows that no branches are open on the weekend. The email tells me my debit card privileges have been provoked due card transactions. Then going to tell me I only have a cash account. Soon as Monday I will be up there to close this account. Im going to just stick with my Navy Federal and Truiliant accounts. I wouldnt recommend them to one just terrible the worst banking experience I ever had.

Published at 8 months ago

Very professional, knowledgeable, informative. Has excellent customer service for customers.

Published at 8 months ago

Good credit union , they have been great about helping me , and meeting my financial needs. Good people to work with , sincerely want to help meet my needs . I will be with them for awhile.

Published at 8 months ago

A great bank and benefits for your money. Been banking with them for 12 years when they were charlotte credit union and nothing has changed. The same great service and professionalism.

Published at 8 months ago

It is always a pleasure to do my banking with Skyla

Published at 8 months ago

Good Technical Support

Published at 9 months ago

I informed them of an issue I was having with a recent purchase that I had authorized and after a couple of questions, Skyla handled my issue above and beyond my expectations.

Published at 9 months ago

Great Customer Service!!

Published at 9 months ago

My experience w/ Skyla was the best ever. I ve been recommending to my dearest ones!

Published at 9 months ago

I was having trouble with my online account, so I called the service center. My wait time was less than 1 minute and the representative was very kind and helpful.

Published at 9 months ago

NO! Ive been a member for ten years. Im looking for another option. Since upgrading (!) their mobile system, they LOST functionality. Now its not possible to enter things in the checking account details that youve done but they havent seen. Checks. Venmo. Amazon (debits when item is sent.) CHECKS. (Yes, checks.) Until last year, it was possible to use it as a checking account ledger. According to one person, the old IT vendor stopped supporting the software. Spring for a better vendor. (If you/we can afford a new building...) I have to go back to paper. The second star is because its a credit union so its cheap.

Published at 9 months ago

I ve needed some input on a transaction and didn t know which was the safest way to do it. I call Skyla and spoke with real person that was wonderful not to have to talk to a machine for 15 mins before you got to talk to a real person! The person I spoke with was extremely knowledgeable and curious and help me find the most Secure way to do what I needed and I was done with what wanted in less than 4 minutes. Thank you Skyla Credit Union. I would highly recommend this Credit Union to anyone .

Published at 9 months ago

My experience with customer service and the tellers were very helpful and personally handled..

Published at 9 months ago

I recently visited my credit union for the first time since the named changed to Skyla Credit Union. I can attest that my experience was phenomenal. I felt a partnership, an advantage which does not exist for you to feel at a transitional banking visit. I didn t stand in line and I was greeted with a smile. My financial visit brought me to the center s manager and what a treat. She was fantastic, readily and willing to deal with other injuries I had in the back of my mind. I was so impressed with my greeting to my exit. This Skyla Center for your financial needs is given take heed!

Published at 9 months ago

All I can say is that customer Service knows how to take care of you and having my app it s easy to use and very Secure and safe to use . Thank you Skyla Credit Onion for y all s great service.

Published at 9 months ago

Everyone that I deal with has been very supportive and accommodating. I have been with them for years and it has been a pleasure working with them.

Published at 10 months ago

Always good service with their care team.

Published at 10 months ago

I have nothing positive to say about Skyla. Everytime I call I do not get accurate information. Wait times on hold are excessive

Published at 10 months ago

I really appreciate the bank tellers(by phone and in person) respect for their customers. Not to mention, when my direct deposit is due if the date falls on a holiday or on the weekend my funds are deposited early. Also, I have banked with Premier Credit Union/ Skyla Credit Union (new name) for over 20 years now. In addition, I can remember only one mistake was made during this time; as a result, the union accommodated me by applying free interest rates to my account for 3 months. So yes; overall, I really trust Skyla for my banking needs as well.

Published at 11 months ago

Tried calling in several times to get this fraudulent attack on my credit cleared up but no one is able to tell me who or what was charged to my account after I closed it and for what reasons no one s attempted to collect etc. I was in college and opened an account with all the restrictions to avoid overdrafts while having top shelf security. This credit union is clearly not the answer.

Published at 11 months ago

Friendly Professional and service oriented

Published at 11 months ago

Customer service Representative resolved my problem quick and was very helpful.Best Credit Union ever .

Published at 11 months ago

I took advantage of Skylas great CD rates. Great rates and great service. They were very easy to deal with and very responsive to any questions I had.

Published at 11 months ago

Took extreme measures to resolve my dilemma. Truly grateful.

Published at 11 months ago

Ive had nothing but great experiences when it comes to Skyla Credit Union Operations Center. The ease of opening an account, the help from the branch, from the customer service over the phone, and just knowing they offer so many different banking options for everyone. Open your account here at Skyla Credit Union and know that your money is safe.

Published at 11 months ago

They did exactly what they promised. Excellent customer service.

Published at a year ago

Skyla has the most professional helpful enlighten staff they are always on the cutting edge of technology for banking and I have never had an issue with their services.

Published at a year ago

Have ever confidence in banking with Skyler credit Union. Ive never had a problem that they did not correct promptly. They have a call center and if you have any problems. I would not bank anywhere else!

Published at a year ago

Skyla credit union has really been a blessing to my family and I and we highly recommend them for any of your banking needs!! Thank You Skyla for all your help.

Published at a year ago

Weve been a member of this credit union for many years, and they have really helped us to meet our financial goals. I love their latest online banking tools. They are very sophisticated and user friendly!

Published at a year ago

Skyla is a great place for personal banking; I dont really know anything about business banking, but Im sure theyd be just as great! They have been so patient and helpful with me. Could not ask for a better place to bank! Whenever I call the Call Center, they are always patient with me, and explain whatever I called about. Its really nice that the Call Center is open 24/7, because I usually call later in the evening. Ive never had a problem with them in all the time Ive been a member- since 1989. I really like the branch in Rock Hill! So nice! Very convenient.

Published at a year ago

Always so nice and friendly.been banking there since 1988.

Published at a year ago

Skylar Credit Union I Harrisburg is awesome. They remind me of an old town home bank. The staff is great and very helpful.

Published at a year ago

SKYLA is by far the BEST banking institution that I have ever used. They are always available to assist me when needed, and explain everything to me a non tech person who needs a live person to assist.

Published at a year ago

Been with Skyla previously CMCU for 22 years now. They make banking easy!

Published at a year ago

The best credit union around

Published at a year ago

Very good response and excellent customer service.

Published at a year ago

Skyla Credit Union has exceptional customer service and support.

Published at a year ago

My local credit union SKYLA CU in Charlotte NC is the best. The staff at all branches have always been so informed and willing to help with any issues. Over the years Ive had every external money issue there is( account theft, debit card hacked etc,etc) you name it but SKYLA has worked with me through it all. They have all the products and services as your bigger banks but with a home town credit union feel. Awesome!! Furthermore they have branches in the black community as well, SUPER !!! I RECOMMEND SKYLA TO ALL CHARLOTTEANS

Published at a year ago

I absolutely love Skyla Credit Union I financed my car there and feel very comfortable reaching with any questions or issues that may come up.

Published at a year ago

Published at a year ago

Not good for deposits like CDs! This Credit Union sometimes has competitive interest rates for Certificates of Deposits (CDs). You will need to become a member to be able to invest money in their CDs. Somewhere buried in their terms and conditions they tell you that they will make a hard inquiry against your credit history. While this make sense if you want to get a loan from Skyla, there is no reason to do this when Skyla borrows money from YOU. You end up with a hard inquiry on your credit history, which stays there for 2 years and affects your credit score negatively. From the outside it looks like you applied for a loan from Skyla but ultimately did not qualify for it.

Published at a year ago

They always alert bout my account.. thank you Skyla !!

Published at a year ago

I ve been a member of Skyla for the past 3 years and I ll never leave nor join a bank. No hidden fees total professionalism friendly helpful and I ve never had a bad experience.

Published at a year ago

Published at a year ago

Published at a year ago

Skyla Credit Union is about professional service and graceful assistance that proves that we(customers) have an important place not just for banking but in life. Thanks Skyla for giving me hope through your courteous attitude and pleasant demeanor that people are more than just another number.

Published at a year ago

Ive been with Skyla Credit Union (formally Charlotte Metro) for a while now. I love the services I receive and whenever I call or go to the Credit Union everyone is always helpful and knowledgeable of the products or services I need. Now I just need one closer to my house. Thanks

Published at a year ago

By far the worst customer service I ve ever experienced. Once Skyla took over this bank from Premier nothing has been the same. You can t get in touch with any one to handle your issues and if you go into to the branch you have to wait hours just to see someone. My family will be closing our accounts and going to a bank that can handle request in a timely manner. There is no reason it should take months to close a loan then Skyla turns around and says that loan has expired you must do another one. Choose your financial institutions wisely and stay away from this one.

Published at a year ago

I had a great experience dealing with my lending specialist Alyssa Popiela and my loan officer at the Asheville Branch when I lived there; however, since I moved to NV and 2k miles away, the car I financed through Charlotte Metro/Skyla one year ago has had multiple problems over the one year that I ve owned the car and it overheated the entire trip here. My car was in the shop at the dealer in NV for a month and did not get fixed due to the poor extended warranty that I was sold with the car. Not once has the warranty covered any of my repairs and I have spent thousands of dollars fixing and maintaining this vehicle When I brought this to the attention of Alyssa, she escalated it to her supervisor Aaron Crumbly. I had hope and he sounded like he was actually going to help the first time I spoke with him on the phone, but I was disappointed with the customer service just like every other American company. He says member services is his top priory, yet has no follow up for weeks and I have to chase him with multiple emails and voicemails to try and get any response. If this is his idea of diligence and member services than I have no hope for other customers. I gave up and probably going to trade in this car and transfer financing to somewhere that actually cares about me and the services they offer. Do not get the Route 66/Main Street extended warranty if they offer it to you when financing your vehicle!

Published at a year ago

I am a Veteran that has been a member since 2016. Every issue or need I brought to customer service, has been completed with awesome, response and my complete satisfaction. Thank you

Published at a year ago

Friendly service quick service and very professional I would recommend skyla to everyone

Published at a year ago

Awesome Service

Published at a year ago

I Love my bank branch Skyla Credit Union in Salisbury, NC! The service in the bank branch and online is100% Thank You So Much! 5 Star

Published at a year ago

Ive been with Skylar since before when they were Char Meck Credit Union. It was a smooth transition and also a welcoming improvement.

Published at a year ago

Published at a year ago

I have been with Skyla Credit union (formally Charlotte Metro) since 2012 when I first moved to Charlotte. I was working at the hospital and one of my colleagues recommended them as being a prestine institution. I researched and have been really happy here. After a long medical illness they helped me get my credit back on board! Its a friendly family atmosphere, just walk in. Lorrine

Published at a year ago

They have the friendliest staff!!

Published at a year ago

Great customer service amd call center is always helpful I have been a member since 2011 want bank anywhere else!

Published at a year ago

Customer service is horrible here

Published at a year ago

Ever since the move and transition from charlotte metro to skyla it takes 25 mins just to see a teller. Third time here since the move and each time Im met with rude staff and a incredibly un reasonable wait time. It should not take this long or be this difficult to make a deposit. I still havent even received my new card since the change over so I literally have to see a teller.

Published at a year ago

They can change their name 100 times they are STILL the SAME people at the SAME locations! Excellent people, excellent service, they remember me and treat me like a human and NOT a number. As a very low income customer, with little money, Skyla would have to commit some immoral sin to make me turn on them. In other words that wont happen. LOVE THEM! They have helped me so very much in my LIFE; loans no one else would give me when my credit was harmed. Told me when and how to do things, you know treating me like someone that was doing right but down on their luck just in need of a little help and guidance.

Published at a year ago

Two associates and 1 supervisor I talked to about a change in my account and I simply asked why? All 3 had the same tone and sarcastic attitude because they had no answers. On top of that, speculation was their next move. I m looking right at the email, but they are telling me something totally different information and angry about it. Emotional intelligence training is needed, I m just a customer asking in a calm voice looking for answers about my money like any human being would.

Published at a year ago

Things are not the same as it was with Metro I liked Metro better

Published at a year ago

Disgusted! Today I accompanied my son to the Ardrey Kell branch in Ballantyne . Upon walking in you could feel the eyes on you as if you re not welcome (We re black). He met with a woman about a small personal loan. She asked him what the loan was for. After answering her question , she laughed in his face and said no what s it really for . He answered again . She then asked his credit score . He told her his score and her response was we can t help you . She then dismissed him by handing him his id back . What a lack of professionalism, concern and dare I say home training. I understand being short staffed but now it seems they give anyone a job. I only gave 1 star because I couldn t leave 0. Never again we will stay with Founders .

Published at a year ago

Published at a year ago

Been a CMCU customer since 2013 with several accounts there. I have spent the last 2 hours trying to handle a transaction over the phone that I do regularly with zero success from customer service at the new Skyla. Hope they work out the kinks soon.

Published at a year ago

The human species created no word to express how great this bank is.

Published at a year ago

I used to love this bank as Charlotte metro. I ve been on hold for 45 mins and counting. Since the merge phone call time has increased and customer service has decreased. Also not sure what holiday was on November 26th but certainly not one to be closed on. I despise big banks and enjoyed my account here until the last month or so, still on hold. Hope you guys get it together because I m ready to find a different bank. Very disappointed

Published at a year ago

They take forever to answer their phone if they even do.. they change their name every couple of months without even a notice and tell me everything will transfer with no issues and guess what? I had issues

Published at a year ago

When calling into the contact center .. it just rings then hangs up for hours . We are not happy as customers !!

Published at a year ago

I am ready to close my accounts, every time I need something I got to wait on this person and that person, why do I need to wait for someone when I just want to open an extra retirement account. The people are friendly but constantly having to wait days for service makes no sense, what s the purpose of you all been open in rockhill.

Published at 2 years ago

I walked in and sat in a chair to talk to someone about renewing a loan. Within minutes, Hannah steps out of her office and asks me if there is anything I need. In one session from taking my information until the money being in my account was less than an hour. She is incredible and every time I come to this bank, I have nothing but the best service from people with a smile. Since the merger, there might be more locations where I could do my banking, but there arent any better ones!

Published at 2 years ago

My family has used this Credit Union for several years and we love the service

Published at 2 years ago

I was a customer with this credit union for over 3 years in very good standing if i may add how every. When I became sick with covid-19 in December 2020 and could not go to work; Charlotte Metro Credit Union would not work with me to keep my accounts in good standing. I even went up to the central location to discuss the matter; I was still very sick and could hardly breath and I also had documentation from my doctor. While waiting in the lobby one of their employees had his office door open and was discussing another customer account over the phone. You could hear the conversation in the lobby. The employee made a comment about the customer that kinda made me a little mad. He said that this customer was not a priority because the business that this customer was trying to conduct was only worth about forty thousands dollars and that Charlotte Metro Credit Union was more concerned about the large number of stimulus checks that was about to be deposited. It made me think about my privacy with this company.There for Charlotte Metro Credit Union I give you NO STARS!!!!!!! and one BIRD! for management that lie and say that they will help you and give out false information and also for no privacy or concern when comes to customers account information.

Published at 2 years ago

Published at 2 years ago

Great people moneys green !!!

Published at 2 years ago

Excellent experience staffs A+

Published at 2 years ago

Awesome customer service from staff.

Published at 2 years ago

This is the only branch I have ever used, they have always been helpful and taken care of all my needs.

Published at 2 years ago

Every time my husband or I had to go into the branch everyone was very helpful. We switched from another bank to CMCU and opened up a loan and the process for both have been painless. They re open later than traditional banks too which is awesome for my work schedule. Definitely happy we switched over.

Published at 2 years ago

As a customer of Premier Fed CU for the last 12 yrs, I am so disappointed in the big bank, Charlotte Metro. No communication, at all. I have attempted to reach someone since March 21 to get an increase in my line of credit..pulled my credit 5 mins after the application and the best response Ive gotten so far, as I have called them not the other way around, was its in process. Keep it. Ill be changing banks and taking my car loans with me. Stay clear of this one.

Published at 2 years ago

It s terrible that I rushed here after work to withdraw money because the website states you all close at 5:30 but at 5:15 I am rudely being told the bank is closed and I can not withdraw money I have banked with this credit Union for years I have never been so disappointed!

Published at 2 years ago

Horrible. We were w Premier before they merged w CMCU. 1. Every time I try to login via my computer, some strangers login information is there. I refresh, clear cookies, no help. Each time yet another strangers account is presented. 2. My husband then calls to try to make a payment on the rare day he is off on a week day. Bless him, but he is not particularly saavy to to scams. Yet, even he is so uncomfortable w the type and number of questions they ask for verification. He hangs up. 3. With Premier, I never had a problem calling to make payments on my husbands accounts. I had all the information required and we have bank accounts that are linked. I never had to ask for account details because I knew they wouldnt provide them. I would just verify my identity, his identity, give the acct info, amount I wanted I wanted to pay and payment info. CMCU wont allow it. 5. The have an app. Useless. I cant make payments using it 6. My husband has never made a late payment, ever, to anyone, in his life. We goofed this month due to unforseen circumstances. They charged a ONE HUNDRED DOLLAR LATE FEE. I am borrowing money from family to pay them off, closing my account and bidding them farewell

Published at 2 years ago

The best bank in Charlotte! Amazing service and staff. Great rates on car loans!

Published at 2 years ago

Horrible The communication I do not like this bank at all They do w.e with your account an tell you nothing until it s too late

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

This charlotte metro is the worse company in the world while the dividend interest has dropped, their interest rates are still high, I am trying so hard to withdraw all of my funds out of this company, to me this is a pyramid and a scam, 1Timothy 6 please go and read that Bible verse because that is what this company is all about. I only give them one star because it doesn t take if it is no star selected, so in saying that I give negative five and read it right NEGATIVE FIVE STARS.

Published at 2 years ago

As a Premier Federal Credit Union customer for 15 years, I never had any serious complaints. Still, when they made the poor decision to merge with Charlotte Metro Credit Union in August of this year, they acquired their poor practices and lack of customer service. I have yet to get ahold of a single representative despite calling at different times in the day. Furthermore, once the merger occurred, I noticed all my military retirement checks and pension took much longer to be deposited into my checking account. However, the company is quick to process them if it is related to payment for them. From what I have garnered from other reviews, it appears this company will not last long-term with its current business practices. I will be relocating my accounts over to my USAA account as my business and others do not seem to matter to them. I highly recommend not opening an account with this credit union as their standards of service are horrendous.

Published at 2 years ago

Published at 2 years ago

Published at 3 years ago

Premier messed up by merging with this bank. Very unprofessional and rude staff members. Called to make payment and staff member Sherell was unhelpful and had a condescending tone that I could care less for. She placed me on hold several times and when asked for her manager name she replied Paula. I asked for her full name and she placed me hold. She took payment and never provided me with a confirmation number. She eventually transferred me over to her manager who apologized for the behavior of her staff. Her manager tried to be helpful with resolving the matter however after dealing with the first staffer it really left an unpleasant taste in my mouth. This type of behavior is unacceptable and should not be tolerated. If you don t care for your job find another one.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Been my bank since ,1989

Published at 3 years ago

Intuit had an issue with Direct Deposits one fateful payday. Most financial institutions will not post debits before deposits when they are on the same day. There were 5 transactions that posted before my Direct Deposit causing 5 overdrafts. Intuit was able to resolve the issue by the end of the day. BUT because this was not the fault of CMCU they refused to refund any of the fees they charged. My history will show my Direct Deposit posts the same time every Friday along with other Auto-payments that go through the same day. And they have never gone through before the Deposit posted. My employer is kind enough to reimburse me, but not my credit union? I already tried speaking to customer care on the phone basically explaining that CMCU keeps the money they charged for something that was neither mine nor my Employers fault. No thanks. I am taking my money elsewhere.

Published at 3 years ago

Special thanks to the professional employees of central Avenue branch I normally use WT harris but people on that branch is very rude and unprofessional specially some women who work there for long time she have her office full of pictures of her husband and her and Christian message but shes so rude but thanks to central Avenue stuff

Published at 3 years ago

Great people and staff. Always helpful

Published at 3 years ago

My experience at this location was awesome...I was attending to extra business the staff treated me with the up most courteousy....

Published at 3 years ago

I like it because its convenient for me

Published at 3 years ago

This is a great place to bank. If they opened on Saturdays from like 8am til noon for ppl to do emergency banking, this place would be A1. Some things cant be done at a ATM like getting a new debt card because life happens sometimes at the wrong time. This is my Only issue with this place. Other than I absolutely love banking here.

Published at 4 years ago

I have banked with SECU for 8 years..... NEVER have they treated me the way I have been treated from CMCU, Goodwill location. The ladies there are AWESOME!!!! From the branch Manager to the bank representatives they are Amazing! Inspiring, willing to help, knowledgeable and ready to walk with me through the process of regaining my confidence when it comes to my credit, money management and investment. I closed my other accounts with SECU because they absolutely did nothing for me. This is my story, maybe yours is different... I ll respect that, but for me and CMCU, I m sooooo proud to say I bank with you!!!! You all make a tremendous difference in the community! No judge zone there, authentic, professional people!!!!

Published at 4 years ago

Anne is absolutely incredible!!! She is detail oriented so she never misses anything. She is quick and respectful of my time. I bank here for all personal and business needs so I am here often for a variety of things. This location and staff make it an excellent experience every time. So grateful!!!

Published at 4 years ago

Published at 4 years ago

They do nothing to help those in need and fall on hard time they will still close your account and charge you a over draft fee even when things are bad... No compassion

Published at 4 years ago

If there is 0 stars I will be happy to give them even they dont deserve 1 stars the worst bank ever the terete you unprofessional and your theft like on your on account I been customer 14 years with bank of America 2 years ago I just transferred my car loan this bank I made big mistake they are horrible I cant wait to back to my bank of America

Published at 4 years ago

I purchased my home in 2005 with the assistance of CMCU. They were extremely helpful in walking me through the process. Some years later, when I decided to refinance, Steve Petroff went to a lot of trouble to make sure I got the best deal for my situation. I had to do my business banking elsewhere at first, because CMCU didn t do business banking. With SunTrust, I had crazy charges for random things (that were NEVER reversed) was issued a credit card that I never asked for, and had checks go missing from deposits three separate times. I was thrilled when I could finally take my business accounts to CMCU. Nothing has ever gone missing, there are no charges, and I already had my CMCU credit card. I do wish I could link my business and personal accounts with online banking, but it s been well worth the trade off.

Published at 4 years ago

I am not a member. THANK GOD! This place should shut down. What is the point of having after hours phone people when they are not knowledgeable. I received a cashiers check in the mail and I just wanted to know if it was good. Because of their inconveniencing me i have one of 2 options available. I can either take off time tomorrow and call than go cash it, or I can RIP up this $2250 cashiers check. Guess what option I chose. I ripped up the check. Im not taking time off work when its only my 3rd week. This credit union pays a company for after hours to do absolutely nothing. Needs to go out of business. I dont associate myself with stupid no brain people that goes for companys too.

Published at 4 years ago

Published at 5 years ago

Worst online services Ive ever encountered. You practically have to provide a blood sample to login or reset your password. SSN, birthday, security questions. none of those are enough. I could steal my own identity and still not have enough information to satisfy them. There are better authentication methods which are far less cumbersome, so I dont buy that theyre offering any greater level of security. Im sure the form response to this review will attempt to paint it in that light *rolleyes*. Website may be hosted by geocities circa 1998.

Published at 5 years ago

Friendly and professional personnel inside the bank and over the phone. Very pleased with our decision to change from our major banking brand to CMCU!

Published at 5 years ago

Worst bank ever ! So many things wrong with this branch ! My money got stolen ( with my card in my possession ) two large amounts of cash ! The ATMS will fail on you because they are not well programmed for some reason ! HORRIBLE ! AFTER 5 YEARS OF BANKING WITH THEM, NO MORE ! I AM OVER ALL FINISHED WITH THIS BANK

Published at 5 years ago

Omg This Bank Sucks . Especially the ones in Charlotte . They take way too long to help customers. If you need a new card you have to wait 30-45 minutes just to be help . They are Way too under staffed and want you to waste time and gas to come in when it takes hours for them to help you!! This Credit union Sucks

Published at 5 years ago

Some of receptionists are rude, but overall this wasnt the credit union for me. I bank with Navy Federal Credit Union now.

Published at 5 years ago

Published at 5 years ago

This credit union is outstanding. They do figure 8s around the big banks and have the friendliness only found elsewhere in small towns. They perform better and provide better basic banking services than any of their banking competitors.

Published at 5 years ago

Disappointing to do business with.

Published at 5 years ago

Wanted to open up an account with this Branch. I called, was immediately put on hold, They put me on hold for thirty minutes and then was closed when I realized how long I was on hold. Glad I avoided this disastrous banking group. Mamba out. #24

Published at 5 years ago

member services was on point today! I called due to some fees that happen from a place over charging me 3xs. Its the Holiday season and I sure dont have time to be overdrawn, although it was Amazon mistake it cause my account to be overdrawn with 3 fee (s) $33.00. The rep (s) I spoke with were apologetic and showed true empathy. They were able to see it was a mistake and took back their fees!

Published at 5 years ago

This BANK IS TERRIBLE. I just lost my job and they been adding overdraft fees on my account I only overdraft once so there should be only one one overdraft fee I have 4 which is ridiculous I called and they said they can t refund it. Like I m stressed I lost my now my last check I have before Christmas will be going to them and not my son. And it breaks my heart and Im just gone cancel my account, because this is ridiculous. And they don t care about their customers I was crying and she said well there s nothing i can do. I m done with them.

Published at 5 years ago

This credit union messes you over.With there swipe your card more than 3xs and get charged $33.00 for it.And account have to be open for 2years to use card for rental.Which dont make sense.They full of it.

Published at 6 years ago

I have been a member since 1999. I had accounts with the big banks and they dont compare. CMCU financed a vehicle in 2014 for me and 2018, theyre financing another. The Representatives are polite, professional and always willing to help. Ive never had a problem or issue with them.

Published at 6 years ago

They are the best

Published at 6 years ago

Do not bank here. Its horrible.

Published at 6 years ago

Friendly and knowledgeable people.

Published at 6 years ago

Published at 6 years ago

Teied applying for a small credit card for an out of country trip for emergency purposes. Was not even allowed to apply without 2 years of tax returns. My credit score is grrat and own a home. Will not return anytime soon

Published at 6 years ago

Published at 6 years ago

Thought this was the best bank when I opened my account with them. Was so glad to be back with a credit union. Turns out I was wrong! I was struggling for a while and only paid biweekly. Somehow my account went $7 in the negative, my paycheck was maybe 10 days away. Well, they closed my account and although I came in on payday and paid it up they put it on my credit report and left it there. Even after calling and emailing IT IS STILL THERE! Almost 8yrs later! Ive since contacted credit bureaus but it really sucks they did so much over $7. Not too mention my daughter who is now in college opened an account with them for savings. They couldnt for some reason keep track of her information. Not only did she give it to them personally, but she emailed documents several times (she goes to school in Durham) and they still didnt have the info. Charlotte Metro is a joke. Thanks but no thanks!

Published at 6 years ago

I had a savings account here I have not made a deposit in a year so they closed my account & disposed of my funds!!!!

Published at 6 years ago

Published at 7 years ago

Published at 7 years ago

Awesome personality and fantastic customer service support and fantastic customer service excellent.

Published at 7 years ago

Worst banking experience I have ever had. Not to mention you CANNOT get a rental car with your debit card. Terrible place to bank with. Would not recommend to anyone, ever.

Published at 7 years ago

Nice location friendly service

Published at 7 years ago

Published at 7 years ago

Great looking forward to more good outcomes.

Published at 7 years ago

Published at 7 years ago

Published at 8 years ago

Google is definitly an unfair source of reference to any business because people are more likely to post something when they are angry. And thats why you see a lot of bad reviews on many local business. My experience with CMCU has been owesome although i lost my banker since he quited that has not made a diference on the great service I get. I recomend them

Published at 8 years ago

Been my bank for over ten years

Published at 8 years ago

Nice and friendly,very professional people .

Published at 8 years ago

They are easy to work with

Published at 8 years ago

Published at 8 years ago

Be very careful they are not very professional people starting at the top, numerous complaint have been filed, they will hold you money even when they have been notified that the charges were false the same day the charged my account, it took 6 days to get my money back in my account after they had full knowledge of the double charges, again the person that made the mistake contact CMCU directly issue the numbers from the US Treasury and CMCU still refused to correct the account, they are sad to deal with and dishonest they are proud of

Published at 8 years ago

Dont expect anyone at CMCU to return your Phone call,apart from that,they are OK.

Published at 8 years ago

Prompt and professional!

Published at 8 years ago

Eugene helped me open an account. He was very plesant and made me feel comfy. All you need is a $25 to have a checking account.

Published at 8 years ago

If you want trust and someone to look out for you...I would highly recommend CMCU. The customer service is outstanding and did I mention they have mobile deposits!!!!!

Published at 9 years ago

I can not say enough about CMCU. The service is stellar and the people are extremely helpful and nice. They are always there when you need them.

Published at 9 years ago

Published at 9 years ago

Published at 9 years ago

Published at 10 years ago