Municipal Credit Union

A HUGE thanks to Kavita for helping my husband and I set up both of our accounts today. We definitely appreciated her expertise and answering every question we had in detail, giving us all of the information that we needed. We felt very comfortable knowing that she gave us all of the options that were available to us and it helped us make a better decision. Not only helpful, but everything done pleasantly, with a smile. We will recommend her to our family and friends for all of their banking needs.

Published at 4 months ago

I would like to give a special thanks to Anita for all the help she's given my husband and I. When we first joined MCU, she took the time to explain all the benefits MCU has to offer, especially as city employees. She assisted us with obtaining a loan and made the process very smooth and easy. She is very responsive via email and phone calls. We recently needed assistance, so we contacted her directly and she did everything for us via the phone. She totally saved us a trip into location! I highly recommend Anita. Great person, great professionalism, and great work ethic!

Published at 3 months ago

Walked in to MUNICIPAL CREDIT UNION Rego Park Branch around 9:30 AM, give or take a few minutes, waited on line at the reception area. A male banker comes to the reception line and assists the customer that was last in line and ignored the fact that I was next, the receptionist apologized on that bankers behalf and stated she was not sure what that was about. Receptionist was very inviting and polite when she informed me that Kenika Jones would be assisting me with opening a business account today, apologizing again for the previous bankers actions towards me. MCU banker Kenika respectfully greets me and walks me to her cubicle, I was asked what type of account I was interested in opening by Kenika, I replied a broker/investment account for financial assets, Kenika smiled and said “ok”. Kenika states that I would need 2 forms of identification and $25 +paperwork containing finial assets information, after skimming through my paperwork and records Kenika proceeded to make copies. Kenika returns requesting the physical social security card, I informed Kenika that I do not walk around with the social security card, Kenika stated that the social security card was necessary to open the account, I informed Kenika that her actions were unlawful, Kenika proceeded to ask if I have a social security number, I informed Kenika that a social security number is required and linked to IRS paperwork that Kenika had previously photo copied. Kenika walks off and returns informing me that her manager Patricia Pena is here to assist further. Patricia Pena informed me that only individual non business investment accounts were offered at the Rego Park branch, in total confusion I responded “I am definitely interested in a business account and that Municipal Credit Union banks indeed offers investment broker accounts, Patricia reiterated what Kenika had previously disclosed, that social security card would be needed anyway (implying that MCU does offer investment accounts). I asked Patricia for the copies Kenika made of my paperwork earlier, Patricia returned with her business card, feeling confused and scammed or blatantly lied to, I thanked Patricia Pena and left the branch. These employees at the Rego Park MCU Branch are acting out of color of law with unlawful cruel intentions. My Family and I hold MUNICIPAL CREDIT UNIONs at extremely high standards, to be treated the way I was by the male banker, Kenika, and the branch manager Patricia Pena, was pure disappoint and disgust.

Published at a month ago

I stopped by the branch to order a new debit card, Kavita’s service was awesome! She was able to issue a new card swiftly and helped me with a loan that was approved next day.

Published at 4 months ago

Went to this MCU branch with my husband to open a new account and look into a personal loan. Kavita was our representative and we couldn't have been more lucky to have her assigned to working with us. She was extremely professional, helpful, patient, and kind. She even stayed after the branch was closed on a Saturday just to make sure everything was submitted and taken care of so there was no delay. She went above and beyond to make sure everything was as we discussed and followed up by phone and email to keep me in the loop about anything that was missing or needed, and she even laughed at my husband's corny jokes. I truly recommend anyone that needs something done at MCU to ask for Kavita because she makes everything so easy.

Published at 4 months ago

I’ve been with MCU for years. Every bank I’ve had gave a courtesy to release my governmental funds earlier. With MCU though it will land in my account by the 24th pending for two days after the fact. Then I have to get through the weekend! Plus the whole business day after just for them to release my funds. Like where’s the love for your loyal customers MCU?

Published at a month ago

Kavita served us on Saturday 6/8/24 and was SO HELPFUL! She not only opened up a bank account but also helped us get approved for two loans - all in one morning. Definitely recommend coming to the branch!

Published at 5 months ago

Anita helped me open up a checkings/savings account and she helped me with a loan application on the same day. I was approved within minutes. The whole process was smooth. I recommend Anita for services/ assistance.

Published at 4 months ago

Published at 3 weeks ago

I ve been with MCU for years. Every bank I ve had gave a courtesy to release my governmental funds earlier. With MCU though it will land in my account by the 24th pending for two days after the fact. Then I have to get through the weekend! Plus the whole business day after just for them to release my funds. Like where s the love for your loyal customers MCU?

Published at a month ago

Walked in to MUNICIPAL CREDIT UNION Rego Park Branch around 9:30 AM, give or take a few minutes, waited on line at the reception area. A male banker comes to the reception line and assists the customer that was last in line and ignored the fact that I was next, the receptionist apologized on that bankers behalf and stated she was not sure what that was about. Receptionist was very inviting and polite when she informed me that Kenika Jones would be assisting me with opening a business account today, apologizing again for the previous bankers actions towards me. MCU banker Kenika respectfully greets me and walks me to her cubicle, I was asked what type of account I was interested in opening by Kenika, I replied a broker/investment account for financial assets, Kenika smiled and said ok . Kenika states that I would need 2 forms of identification and $25 +paperwork containing finial assets information, after skimming through my paperwork and records Kenika proceeded to make copies. Kenika returns requesting the physical social security card, I informed Kenika that I do not walk around with the social security card, Kenika stated that the social security card was necessary to open the account, I informed Kenika that her actions were unlawful, Kenika proceeded to ask if I have a social security number, I informed Kenika that a social security number is required and linked to IRS paperwork that Kenika had previously photo copied. Kenika walks off and returns informing me that her manager Patricia Pena is here to assist further. Patricia Pena informed me that only individual non business investment accounts were offered at the Rego Park branch, in total confusion I responded I am definitely interested in a business account and that Municipal Credit Union banks indeed offers investment broker accounts, Patricia reiterated what Kenika had previously disclosed, that social security card would be needed anyway (implying that MCU does offer investment accounts). I asked Patricia for the copies Kenika made of my paperwork earlier, Patricia returned with her business card, feeling confused and scammed or blatantly lied to, I thanked Patricia Pena and left the branch. These employees at the Rego Park MCU Branch are acting out of color of law with unlawful cruel intentions. My Family and I hold MUNICIPAL CREDIT UNIONs at extremely high standards, to be treated the way I was by the male banker, Kenika, and the branch manager Patricia Pena, was pure disappoint and disgust.

Published at a month ago

Published at 2 months ago

Published at 3 months ago

Excellent service with a great smile the only thing is that the phone customer service they make you wait so long on hold for a long time also they should people that speak the language in the phone cant understand them just so you know

Published at 3 months ago

MCU on Junction Blvd has had 5 star service since i have joined the branch. Specifically due to the individual I choose to deal with when i go here. She is a problem solver, caring, and a great ear to hear you issues and provide a resolution financially; Kavita Persuad. Round of applause for her! Every time i go i request her and will continue too, because she has made every experience at this location pleasurable and stress free. Thank you Kavita!

Published at 3 months ago

I always have a great experience coming to MCU and being helped by Kavita Persaud . She s able to answer all my questions , assist me in all transactions , and able to provide all my needs .

Published at 3 months ago

I been banking since 2016 , never had a problem until now ! When it s a problem they are horrible, someone took out a $1000.00 from my savings account and they than use my card somewhere the first time it went through second and third time the fraud alert blocked both transaction , I go to bank saying it wasnt me and I don t want another card or one mail , I don t really use the account except in a emergency , block all money coming out , same day at a different branch someone take $1000.00 from my savings account , I go back to the bank tell them I never took out a $1000.00 , they ask me if I have a military ID I say no , they say well someone got your info , ! You would think the account is frozen and blocked nope someone goes back to bank and take out $2000.00 from my savings account , with the fraud alert you would think it would come to my phone , nope when I find out the bank is closed I have to wait until mon so in total $5048.95 was taken out of my account in four days! 7/16/24 Tue $1000.00 checking $1048.95 7/17/24 wed went to the bank 7/17/24 wed $1000.00 savings 7/18/24 thu went to the bank 7/19/24 fri $2000.00 savings 7/20/24 sat find out by checking my account in the app can t call the bank or even go bank close ! Smh it s easy to get a personal loan , credit card , car loan but but when something happens to your account the help is horrible , I will update Mon 7/22/24 ! 7/22/24 called finally , got the right solution , now I have to do my part , smh I hope they get better when things happens the response time sucks ! But some of it is me , put a security password or add password to your account ! I stand on my words , it s good for a lot of things but they horrible in situation !

Published at 3 months ago

I love Rego park location everyone is great here, especially Amy in teller unit is the best knows all in and outs in this branch. kavita, Lena, and Anita MSR s are always friendly and helpful. This branch is awesome including management and Carlos from insurance dept. Love my Rego team.

Published at 3 months ago

I would like to give a special thanks to Anita for all the help shes given my husband and I. When we first joined MCU, she took the time to explain all the benefits MCU has to offer, especially as city employees. She assisted us with obtaining a loan and made the process very smooth and easy. She is very responsive via email and phone calls. We recently needed assistance, so we contacted her directly and she did everything for us via the phone. She totally saved us a trip into location! I highly recommend Anita. Great person, great professionalism, and great work ethic!

Published at 3 months ago

Very grateful to the people who assisted me, they were very patient, they did an excellent job, especially Kavita Persaud and Jaedy Ferreira. Thanks for your excellent service

Published at 3 months ago

She was truly amazing. I felt relaxed all information was thoroughly explain. Amazing service

Published at 4 months ago

Got up early 6/18/24 to visit my local MCU Rego Park (so glad I did) Kavita was my representative, I was able to apply for a loan, once completed she began to let me know what MCU had to offer to benefit me she signed me up for a couple of things. Kavita made me feel welcomed answers all my questions I was very very pleased thanks again Kavita

Published at 4 months ago

Published at 4 months ago

A HUGE thanks to Kavita for helping my husband and I set up both of our accounts today. We definitely appreciated her expertise and answering every question we had in detail, giving us all of the information that we needed. We felt very comfortable knowing that she gave us all of the options that were available to us and it helped us make a better decision. Not only helpful, but everything done pleasantly, with a smile. We will recommend her to our family and friends for all of their banking needs.

Published at 4 months ago

Went to this MCU branch with my husband to open a new account and look into a personal loan. Kavita was our representative and we couldnt have been more lucky to have her assigned to working with us. She was extremely professional, helpful, patient, and kind. She even stayed after the branch was closed on a Saturday just to make sure everything was submitted and taken care of so there was no delay. She went above and beyond to make sure everything was as we discussed and followed up by phone and email to keep me in the loop about anything that was missing or needed, and she even laughed at my husbands corny jokes. I truly recommend anyone that needs something done at MCU to ask for Kavita because she makes everything so easy.

Published at 4 months ago

I stopped by the branch to order a new debit card, Kavita s service was awesome! She was able to issue a new card swiftly and helped me with a loan that was approved next day.

Published at 4 months ago

Carlsencia Romain was great, extremely helpful!

Published at 4 months ago

Carlsencia Romain was helping me and my brother set up our checking accounts, she also funny

Published at 4 months ago

Anita helped me open up a checkings/savings account and she helped me with a loan application on the same day. I was approved within minutes. The whole process was smooth. I recommend Anita for services/ assistance.

Published at 4 months ago

Great service and wonderful stuff

Published at 4 months ago

Applied for a used car loan from MCU, process was quick and streamlined, with a great rate. Kavita Persaud was the service representative who assisted me, very professional, informative and a pleasure to work with. I highly recommend MCU and the Rego Park branch.

Published at 4 months ago

Good customer service from Kanica Jones. Had an appointment was out with a new card in 10 minutes. Thanks

Published at 5 months ago

Kavita Persaud was the most amazing MCU representative! She helped my mom with a loan approval and also helped my husband open his account. She spoke very highly of the bank and their loan rates and it made us want to refer a lot more of our family members. Kativa made us laugh and smile the whole morning, if you re looking into coming to this branch please make your appointment with Kativa Persaud for the most amazing experience and wonderful customer service!

Published at 5 months ago

Kavita served us on Saturday 6/8/24 and was SO HELPFUL! She not only opened up a bank account but also helped us get approved for two loans - all in one morning. Definitely recommend coming to the branch!

Published at 5 months ago

I can always count on MCU to provide excellent customer service. Today KJ went above & beyond for me. Thank you so much.

Published at 6 months ago

Published at 6 months ago

I have tried to use the services on the phone but nothing beats how helpful and accommodating they are at this branch. I needed help setting up payment for my loan and they couldn t set anything up for me over the phone. Two seconds in this branch and they were able to properly explain my options and set it up in a way that worked for my needs.

Published at 6 months ago

The wait is ridiculously long no one want to attend the customer who come into the bank to get service ready to close my acct

Published at 7 months ago

Published at 7 months ago

Worst Bank ever!!! You arrive early for your appts, only to be seen a couple of hours later. Poor customer service, hard to get ahold of a live Agent on the phone, and had issues depositing a check through the mobile app, just so many inconveniences. Im done with MCU!!! If I could give them 0 stars, I would.

Published at 8 months ago

Published at 10 months ago

Very nice people

Published at 10 months ago

I would like to say that people in this place is really helpful with anything you need, their are kind, their behavior towards people is really good, they are kind and they might answer any question you have patiently.

Published at 11 months ago

Mrs Kavita Persaud was very helpful in solving my issues and her professionalism should be rewarded

Published at 11 months ago

service was great so helpful and mrs Kavita Persaud was so profesional and kind love it thanks

Published at a year ago

I had an appointment to open an MCU account and I was really impressed by the service. Kavita Persaud assisted me. She was so professional and courteous. Would totally recommend, and not to mention their great rates for mortgages.

Published at a year ago

On Thursday afternoon I went into the branch to get help with an issue. I was seen by Rep Kavita Persuad, who immediately put me at ease. She listened, advised me of the process and what she would do to correct it. Then went about doing exactly what she said. She took the time and was attentive and understanding. Thank you Kavita, I very much appreciated your assistance.

Published at a year ago

Published at a year ago

Ms Persaud at the MCU Rego Park Branch is the consummate professional in her craft; while being patient and kind ! Regardless of the number of questions Kavita responded with details and personal recommendations from opening an account to adding a family member to on line banking ( which is a challenge for people of a certain age). This is a pleasure based on all the self service in the banking industry.!

Published at a year ago

Published at a year ago

I went to this branch twice to get my name update. The manager Patricia and the representative Kavita willing to help me was ok. The advise to the team is to better communicate with the client of all the documents requiere for each process.

Published at a year ago

Published at a year ago

I came in for an appointment yesterday, and was seen right and helped right away by Member service Rep Anita Ramratan. She was extremely helpful which made the whole process and appoint to very smoothly. She answered all of my questions and made the whole process very easy. Overall a great experience. In addition this particular Branch/location was exceptionally organized and very clean.

Published at a year ago

I ve been a MCU member for over 25 years and have always been satisfied w/the basic banking (savings) I ve done w/them. Recently I went w/their financing program to buy out my car s lease, and unlike my experiences w/purchasing an auto in the past, it was a very smooth experience. The staff by the front desk are always very helpful and kind. The tellers, and other support staff are kind and professional. Kavita Persaud (Member Service Representative), was the awesomest. Very knowledgeable, thorough, and pleasant, she worked around my crazy schedule and made the transaction happen w/out a hitch. Thank you Kavita & crew, y all rock!

Published at a year ago

Ms. Kavita was very helpful, clear, and very nice. Thank you.

Published at a year ago

Ms K Parsaud was a pleasure to do business with . She was effective ; cordial and prompt .

Published at a year ago

Horrible

Published at a year ago

Kavita Persaud is not only amazing, she is exceptional. Kavita was very helpful from beginning to end with helping me to get a personal loan. Shes not only professional but knowledgeable. It was a pleasure to meet someone as gracious and dedicated and enjoys helping others

Published at a year ago

This was my 3rd car loan with MCU and Kavita Persaud is the reason I will be getting a 4th with them when the time is right! She is the model of what customer service and banking should be! I recommend her 1000% Thank you so much Kavita.

Published at a year ago

I just had a great experience at this location. Kavita Persaud help me obtained an auto loan. She was very helpful, knowledgeable, friendly and answered all my questions. She made the process quick and easy. Thank you again.

Published at a year ago

Kavita is exceptional. She helped at every step of the way with my car loan. I vigorously recommend her for promotion. With a raise, of course.

Published at a year ago

Kavita Persaud was just simply amazing! I highly recommend her to all with banking needs. She was very knowledgeable and made our process seamless!

Published at a year ago

Never ceases to amaze me time and time again how annoying banking with mcu can be you would think with everyone getting their retros they would ve had more staff to handle the insane lines they have mind you all I wanted to do was make a cash withdrawal but of course their atms don t want to read my barely month old card so now I m forced to try and wait on line but with 3 clerks and 1 person at their front desk the line was ridiculous there shouldn t be a reason why my card is unreadable at the atm to begin with it s only a month old

Published at a year ago

Very very caring customer service Reps are very knowledgeable, Patient, listens very well to all your concerns no long waiting time to be serviced ,Kavita Persaud Excellent TEP

Published at a year ago

This branch is very professional and organized. Kavita Persaud was very helpful with all of my banking needs at the branch. It was a pleasure to do business here.

Published at a year ago

Had a quick and efficient experience at MCU Rego Park. I wanted to open an account, I walked closer to closing time so I was nervous they would tell me to come back tomorrow, but I was seated for a few minutes and Kavita Persaud came over to help me. It was the quickest process ever. I asked her as many questions as I wanted to and she made me feel comfortable and assured that this would be a good choice.

Published at a year ago

Published at a year ago

Published at a year ago

Kavita is the best great customer service ,very helpful , professional .She really loves her job. I RECOMMEND THIS BRANCH 100%%% AND ASK FOR KAVITA

Published at a year ago

Customer service needs some work. Waited quite sometime to be seen by anybody at the front desk. Then I was told it would be a 2 hour wait. I said I d make an appointment and was then asked what the issue was. I shared that it was regarding one of my accounts and the representative proceeded to ask me personal questions about my concerns at the front desk which is public and not private. I did not feel comfortable talking about my account so openly and I shared that I would rather sit down and discuss privately at a desk to review documents. She proceeds to discuss my business out loud and asks if I want copies of the documents. I decided to just leave.

Published at a year ago

They were very kind to me and they were alsome very helpful Kavita Persaud & Anita Ramratan

Published at a year ago

I met Kavita Persaud , a very great, professional and respectful and cheerful staff. My visit for this transaction was very welcoming and successfully. This staff took time to process my case and I was very excited at the end of the transaction. My kudos to this very nice lady. Thank you so much kavita.

Published at a year ago

Kivita was the best ever. She was very knowledgeable, professional & courteous. Not the first time ive delt with her and she hasnt changed a bit. Overall very satisfied with mcu

Published at a year ago

If you can put your money elsewhere, DO IT! The most unprofessional customer service I ve ever experienced. Bogus holds on your account without no explanations this is not where you want to keep your savings and don t expect professionalism when you call with questions.

Published at a year ago

Published at a year ago

Published at a year ago

Nobody answers the call center, terrible service.

Published at a year ago

Published at a year ago

I was in the branch today with my husband to secure an auto loan. Kavita assisted us and I can not say enough good things about her or our experience. The entire process went smoothly and everyone working in the bank was kind and helpful, especially Kavita. MCU has the most competitive rates for auto loans - i highly recommend!

Published at a year ago

Excellent and safe place to keep your investment.

Published at a year ago

Published at a year ago

Published at a year ago

Staff at this location treat you like youre an underling and youre not a valued customer. Every time I come to this location the simplest task turns into elaborate process worse than a root canal.

Published at a year ago

Overall... this MCU Organization is the worst bank in nyc... very very bad... dont join mcu

Published at a year ago

I am grateful to MCU because they are always helping me during my financial emergency needs by approving my personal loan.Thank you very much.

Published at 2 years ago

Published at 2 years ago

You open an account thinking they will treat you right. But at the end you realize that this is the worst institution ever. Only one branch per borough. If you use a different atm 3 dollars fee beside the atm fee. A private company tried to charge 5 times an amount from my checking account. I didn t have enough money to cover it, but i had money in my saving account. Guess what they did. They charged me a 32 dollars not enough money fee 5 times. And when my checking account went negative, they took money from my saving account the five times to cover the negative balance. Why they didn t do that the first time to cover the amount the company was charging instead legally steal my money.

Published at 2 years ago

All the worker are very nice and helpful.

Published at 2 years ago

Published at 2 years ago

Worst banking service ever save yourself some peace of Mind and just go find another bank.

Published at 2 years ago

This bank is the worse, their online services are poor, customer service is ridiculous, everytime you call in its an hour hold to be told, you have to come to the branch. Worse bank ever

Published at 2 years ago

Just when you think it cant be worse, waiting time is extremely long. Trying to make a withdrawal for three days straight during off banking hours and all 6 machine indicate that no cash can be dispensed. But your in luck if you want to deposit. Good luck!!!!!!!!!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

The worst online information especially about branch location services. Be careful of the misleading online full service locations with only a ATM machine stuck in a corner or basement of a commercial building for withdrawals only. Lot of closed branches in NY the latest one being Linden Blvd queens, poor decision and planning to shutter these doors.

Published at 2 years ago

A great place to bank

Published at 2 years ago

The worst. Been on hold for 45m just to get connected and hung up on. Who s running this call center it s ridiculous !

Published at 3 years ago

Published at 3 years ago

helpful

Published at 3 years ago

Similar experience as most other members. Long wait for basic services, understaffed, virtually no customer service, limited branches and atms that always have issues, and coin machine out of service so long they have a permanent sign on it. Constant mobile banking issues. For a financial institution their services to the members whos money they hold, especially for city workers, are unacceptable. MCU do better, be better, provide the people of this city with better service. FIX AND KEEP THE COIN MACHINES OPERATIONAL!!

Published at 3 years ago

Th absolute worse. I am closing next Tuesday. Monday is a holiday. I tried to make an appointment for teller services but couldnt. Went to the branch on Ralph Ave. Brooklyn. I was turned away even after explaining because I had no appointment. They are inconvenient and do not have their customers needs as a part of foundation. Also, the automated system iis the absolute worse. When you your money you cant access it.

Published at 3 years ago

Excellent service

Published at 3 years ago

Appointments are 6hr wait

Published at 3 years ago

Published at 3 years ago

Long lines, long waits. No working Kiosks, but what more can be expected from a bank?

Published at 3 years ago

Published at 3 years ago

Thank you Camilla helping me get everything sorted. Much appreciated

Published at 3 years ago

Have been a member since 94. Time to move on. Barely any ATMs in my area. Constant fees. Change machine never working. A horrible experience as usual

Published at 3 years ago

THIS IS THE WORST BANK IN AMERICA!!!! THE WORST CUSTOMER SERVICE IN THE WORLD!!!! I CAN CALL CHINA AND GET A HOLD OF SOMEONE FASTER THEN MCU!!!! DO NIT BANK HERE!!!! THE REGRET IS SERIOUS!!!!!!

Published at 3 years ago

Published at 3 years ago

Let s just say since covid they are slower then usual to take money out is faster then requesting a kew card, Secondly why do they have you make an appointment if hello you will not be served at time you come in . I m done with mcu

Published at 3 years ago

im waiting for a live rep for 1 hour and 15 mins just to check to my direct deposit that did not go thru.. still waiting

Published at 3 years ago

So Im on the phone with the answering service if course and the machine tells me the i have to wait 37 minutes for representative so i waited like 40 minuts,after all that time the machines tells me 2 more minuts and you call will be answer by the next agent. The machine kick im again just to tell me that my call will be answer in 15 minuts hahahah this bank is a joke, why the directors and manager dont get fire here? Just wondering!!!!

Published at 3 years ago

In and out rather quickly. I was there early, 8:30 and they opened at 9. The parking lot across the street IS NOT city parking, its private. I found parking along the street rather easily. WARNING: the street adjacent to the back is no standing for the entire block. As far as the bank, I was greeted warmly, went through the line quickly and was in and out of there in 10 min. By far my quickest MCU visit in history. You cant even get a number in 5 min at 2 Lafayette. This will be my new branch!

Published at 3 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

It deserves no star. Its bad I cant give a zero on Google Reviews.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

They can move pretty slow at times and are NOT dog friendly unlike alot of the other business around. The moment I walked in the security said you cant come in here with a dog...well HELLO to you to sir.

Published at 4 years ago

Banking with MCU over 30yrs.

Published at 4 years ago

The staff members are very slow. They take their time and not conscious of public needs. I never gone my new atm card on the mail and they were not efficient with helping me. I was in the branch for over 1 1/2 hour. Service is very poor.

Published at 4 years ago

Several employees behind the counter but only one was working.This one teller was going so slow. I have never waited so long at a bank to be helped.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

I worked in a bank as a teller for 3 years and never heard this. So my ATM card got stuck in the machine the previous night . i go to the branch to go retrieve it was first told by the head teller she never saw it to come find out it was sitting behind her. I asked her for my card back gave her my id verified it was me my card described it whatever you can ask for. She went to get her manager magalie B. Who told me it was my fault the atm ate my card and i can not get it back because its their policy I asked well where is this policy written and she continued to brush me off. Very rude and unfortunate that I had to close my account

Published at 5 years ago

Published at 5 years ago

What a joke. Place is run like a DMV. Long lines and only a few tellers daily. Also not much privacy when you have account issues. The cubicles need more privacy. But the staff is nice. Also mcu lies about your credit score when you apply for a loan to stick you with a higher interest rate and less amount of money that you ask for. You are better off going thru lending tree or credit karma. The offers and rates are better. Im glad mcu did me dirty and pushed me to find a better loan with better terms. I was given the money I requested and a way lower interest rate. And mcu is so old school. They give you paper checks to mail on your own to each creditor and tell you mail it yourself, certified mail. Most if not all lenders either put the money into your account or electronically pay each creditor. Mcu needs some updating. Seriously..... Get a clue mcu!

Published at 5 years ago

I came in to withdraw money and teller tells me they dont have any money and they dont know how long its going to take.. what bank dont have money for customer to withdraw? CEO GAMBLED ALL OUR MONEY?

Published at 5 years ago

Every mcu i went to that had the coin machine they all was out of service and i went to 4 location

Published at 5 years ago

Published at 5 years ago

Clean helpful Branch. Bit DMV -like in terms of taking a number for specific transactions. Wait time not bad. Staff seem knowledgeable of products and procedures. Even the security guard and insurance sales rep greet and aid folks to check in. See banking rep Jasvir Dhaliwal for premium service. Lady actually walks you over to the teller. Would have given 5 stars but the ATMs over the years have their moments of being out of service -but more machines than Other branches -. Also would have given 5 stars if this branch had longer hours EVERYDAY!

Published at 5 years ago

Not sure about this branch yet . .But we will drop our comments So yall know whts happening with it here. 718QueensNation is the Handle yall

Published at 5 years ago

Published at 5 years ago

A little out of the way, but totally worth it. Fast service and great tellers!!!!

Published at 5 years ago

Published at 5 years ago

Why only one branch for each boroughs?

Published at 5 years ago

This bank is like DMV. Waiting time just to reset your pin # of your account is 3 hrs. You get a fricken ticket for everything. Worse bank ever. Seriously thinking of closing my accounts.

Published at 5 years ago

Published at 6 years ago

Published at 6 years ago

Great service

Published at 6 years ago

Always a nice experience, everyone is friendly and the waiting is not bad.

Published at 6 years ago

Jasvir dhaliwal is so so rude. They have to fire her

Published at 6 years ago

Published at 6 years ago

Worst staff ever, spent 20 minutes waiting nobody calls me until I left.

Published at 6 years ago

Loan specialist helped me with multiple other things, not just the loan. Very professional and well informed in other areas too. Not an one trick pony, like other places. Nice and clean branche.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

I think there phone service sucks hard to speak with someone if you dont remember account or security code

Published at 6 years ago

Always a 20-30min wait when you call no matter what time of day it is.

Published at 6 years ago

Crowded on Saturdays go during the week if you can!

Published at 7 years ago

Published at 7 years ago

One of the worst banks. From customer service over the phone to actual face to face encounters. I only opened it because it was part of the hospital but man do i regret this.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Long lines. Rude employees that failed to master the English language.

Published at 7 years ago

I am not sure of what has been going on but the tellers are extra extra slow for the past couple of visits and there are 9 teller windows the bank is usually packed and only 2 maybe 3 tellers are there. I have been very unhappy these past couple of visits. However the staff are always nice but who ever is managing this place needs help.

Published at 7 years ago

Nice new location lots of seating moderate crowding or no crowding.Great service

Published at 7 years ago

Nice bank. Staff also very good

Published at 7 years ago

Published at 7 years ago

No complaints thus far, Ive banked with them since 2008. Service has always been good.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Went there this morning on a Saturday for a replacement card. The lady was pleasant and the wait was less than 7 minutes. Much better service than when they were over at the other location by Modells.

Published at 7 years ago

Very professional and helpful staff, all the time

Published at 7 years ago

Published at 7 years ago

It is not crowded, when I went to create an account, the banker wasnt so welcoming and she didnt even chat. I felt like just because this is only for city employees doesnt mean we dont get the same treatment as any other bank.

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

They are extremely slow. Ive been here twice to get a replacement card. The first time I waited for an hour and then left.

Published at 8 years ago

Published at 8 years ago

Very quick and helpful

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Excellent

Published at 8 years ago

Conviently located

Published at 8 years ago

Early Saturday morning run to bank to turned out to be a pleasant and professional experience!! Not crowded, clean, quick service and knowledgeable representative. Will go back there again, my local branch (SG) is a mad house and many reps seem bothered by your presence. Only con - replacement card machine not working today.

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Nice location . Opened a checking and savings account with them and took a motorcycle loan with a low interest rate compared to other banks . Very pleasant people working there. Very Good experience all around.

Published at 8 years ago

Very pleasant experience, warm courteous staff.

Published at 8 years ago

Published at 8 years ago