Municipal Credit Union

I created my account because I have heard great things about MCU, but getting through to customer service is the absolute worst with the automated system. Once you speak to a rep it’s a hit or miss they all sound like they’re unhappy with their jobs and your debit card don’t ever try to use it after hours there is no number on the card to activate it so you have your wait until they’re open, I’m sure it was with the original letter it came in but who ever reads that anyway. I would sum up banking with MCU being similar to when you were still under age living with parents and needed to call to get permission for everything if you lock your account call them so they can unlock it, creating your account for the first time yeah they might need to do that for you, want to activate your card call them when they’re open. I would definitely have my child banking with them for sure.

Published at 2 weeks ago

Princess was extremely professional and patient with me. She exhausted every resource to help resolve the issue. I am very happy to have been served by this young woman. Very proud.

Published at 3 weeks ago

Good afternoon, Mr. Steve Gaines I would
Like to take the opportunity to say thank you for the professional customer service that you give out of the Springfield Jamaica Queens Boulevard. MCU is S, I appreciate a place where I go and feel so comfortable with all my services. Your Team is so welcoming with a smile at all time I come in the Springfield branch for banking services. Thank you Steve Gaines and your team.👍🏽👍🏽👍🏽👍🏽💕❤️💕❤️💕❤️💕❤️

Published at a month ago

The staff at the MCU Springfield Gardens location are extremely polite and professional. My experience today with Customer Service representative Sandra was extremely pleasant. She explained everything to me and answered all of my questions, she also has a beautiful smile and an awesome personality. I highly recommend a commendation for Sandra for her commitment towards me and other customers

Published at 5 months ago

I have been a member of MCU since the 1980's.
Over the years I have had good experiences and sometimes not so good ones.
I am writing this review to bring attention to one particular employee.
Ms. Sandra Bedasse-Frederic
I have had the pleasure of being attended to by Ms. Bedasse-Frederic on several occasions.
She has treated me with the outpost respect, kindness and patience. She takes the time to explain in detail whatever it is I am embarking on.
As a senior, I am often not as "on point" however; with patience Ms. Bedasse explains in a way that allows me to go forward with confidence.
Her number one asset is that she follows up with phone calls so I am never left wondering about outcomes.
She is to be commended for being am excellent worker and an overall kind person.
Joan Palmer

Published at 2 months ago

Danielle is such a pleasant
teller. She's versatile at MCU. I hope she becomes a manager someday

Published at a week ago

Sara the customer service rep at the Springfield Blvd location is amazing. She is very polite, respectful and ensures that your problem is solved before you leave the branch. I want to thank her for being so amazing.

Published at 2 months ago

I went to MCU the rep Ms Amber Timmons was very informative she knew the process about what i wanted to get done . She shared her professional opinion . She was training someone and still helped me to the best . She was kind and patient . Great customer service even tho it was very busy . I would come back to her if i had too

Published at 3 months ago

Danielle is such a pleasant teller. Shes versatile at MCU. I hope she becomes a manager someday

Published at a week ago

Published at a week ago

I created my account because I have heard great things about MCU, but getting through to customer service is the absolute worst with the automated system. Once you speak to a rep it s a hit or miss they all sound like they re unhappy with their jobs and your debit card don t ever try to use it after hours there is no number on the card to activate it so you have your wait until they re open, I m sure it was with the original letter it came in but who ever reads that anyway. I would sum up banking with MCU being similar to when you were still under age living with parents and needed to call to get permission for everything if you lock your account call them so they can unlock it, creating your account for the first time yeah they might need to do that for you, want to activate your card call them when they re open. I would definitely have my child banking with them for sure.

Published at 2 weeks ago

Princess was extremely professional and patient with me. She exhausted every resource to help resolve the issue. I am very happy to have been served by this young woman. Very proud.

Published at 3 weeks ago

Dumbest bank ever !! Transfer my money 3 weeks no has no answer !!

Published at 3 weeks ago

Dashawn was really nice and helpful to me. He makes a great contribution to this company!

Published at a month ago

Great customer service. Sandra B. MSR is Knowledgeable on the process. Patient, kind and friendly. Very professional.

Published at a month ago

Amber from Springfield gave me excellent service. Highly recommend this bank. She had so much patience and was very informative.

Published at a month ago

Precious Bradley was very professional and definitely helped me with all of my issues. I hope I get her the next time I need assistance.

Published at a month ago

Good afternoon, Mr. Steve Gaines I would Like to take the opportunity to say thank you for the professional customer service that you give out of the Springfield Jamaica Queens Boulevard. MCU is S, I appreciate a place where I go and feel so comfortable with all my services. Your Team is so welcoming with a smile at all time I come in the Springfield branch for banking services. Thank you Steve Gaines and your team.

Published at a month ago

Do not let the rep by the name of Mike Gerty/ Mike G. Open an account for you. Go to the branch and save yourself the hassle. He is incompetent and lazy. Cares about numbers instead of ensuring things are done correctly and diligently. No accountability.

Published at a month ago

Published at 2 months ago

I have been a member of MCU since the 1980s. Over the years I have had good experiences and sometimes not so good ones. I am writing this review to bring attention to one particular employee. Ms. Sandra Bedasse-Frederic I have had the pleasure of being attended to by Ms. Bedasse-Frederic on several occasions. She has treated me with the outpost respect, kindness and patience. She takes the time to explain in detail whatever it is I am embarking on. As a senior, I am often not as on point however; with patience Ms. Bedasse explains in a way that allows me to go forward with confidence. Her number one asset is that she follows up with phone calls so I am never left wondering about outcomes. She is to be commended for being am excellent worker and an overall kind person. Joan Palmer

Published at 2 months ago

I must admit when dealing with MCU which caters to mostly civil service workers and those who work in other professions whom are African American this credit union MCU down to the customer call center is absolutely useless in its service. Please do better !!! Clarification: those who work for the call center!!!!

Published at 2 months ago

Ayanna was amazing, she had tons of patience. Explained everything very thoroughly, phenomenal customer service!

Published at 2 months ago

Sara the customer service rep at the Springfield Blvd location is amazing. She is very polite, respectful and ensures that your problem is solved before you leave the branch. I want to thank her for being so amazing.

Published at 2 months ago

I went to MCU the rep Ms Amber Timmons was very informative she knew the process about what i wanted to get done . She shared her professional opinion . She was training someone and still helped me to the best . She was kind and patient . Great customer service even tho it was very busy . I would come back to her if i had too

Published at 3 months ago

Leonard was very helpful! Was patient and kind helped me quickly and efficiently

Published at 3 months ago

Today I was assisted by MSR Leonard Anglade. I appreciate him helping me get back into my online banking. I am grateful especially, as an older dealing with these equipment.

Published at 4 months ago

Published at 4 months ago

Sandra at the Springfield Gardens Branch helped me with refinancing my auto loan. She was knowledgable and patient and made what had been a stressful process, pain free! Thank you so much Sandra!

Published at 4 months ago

C miss Sandra was very helpful. Good with me helping me with my car Loan she advised me with my credit score. She was very professional helping me set up my payment loan and Check was done pronto thanks for your help Miss Sandra. You take your time to help me and I appreciate that very much.

Published at 4 months ago

I visited the branch and received financial information that made a dramatic difference. I was blessed to haveMr. Leonard Anglade. His expertise and patience was excellent. I appreciate the response to my questions and the wisdom in the matters.

Published at 4 months ago

Mr Olivier is a professional teller who cares and his customer service is excellent and personable. I wish him the best with his great success he is courteous, respectfully humble and he has great energy and has a great smile on his face he helps customers with a blessed heart thanks Mr.Oliver keep us the wonderful work and you will go far because youre doing an amazing job thanks for all that youre doing stay safe always. Youre always there to help.

Published at 4 months ago

I worked with MSR Leonard Anglade today at MCU had a very good experience, very satisfied with my service.

Published at 4 months ago

The most pt . Employe and A very professional young man, Leonard Anglade, I have ever dealt with in my 77 years of age he is an asset to this Institution .very interesting and Professional

Published at 4 months ago

Nice workers friendly stuff.Oliver

Published at 5 months ago

Oliver G. Always Treatment me like a good customer and very pleasant..

Published at 5 months ago

The teller Oliver was amazing with his customer service and very helpful with all in end

Published at 5 months ago

Oliver g he was very helpful

Published at 5 months ago

Oliver g was a great help to me today excellent teller always plesent

Published at 5 months ago

Oliver G. was excellent! Great communication during my transaction!

Published at 5 months ago

I came to mcu springfield to pay my loan principle and also ask about card information,Oliver and shelly was very helpful assistance of questions.....

Published at 5 months ago

Shelly was So polite and professional very sweet young lady Give her a raise soon

Published at 5 months ago

Amber assisted me with my auto loan and was very helpful and informative!

Published at 5 months ago

The staff at the MCU Springfield Gardens location are extremely polite and professional. My experience today with Customer Service representative Sandra was extremely pleasant. She explained everything to me and answered all of my questions, she also has a beautiful smile and an awesome personality. I highly recommend a commendation for Sandra for her commitment towards me and other customers

Published at 5 months ago

Excellent service

Published at 5 months ago

I came to MCU today Ms Princess Moise is a professional, sh explained everything clear to me. It was a pleasure doing business with her.

Published at 6 months ago

The service I received today was above and beyond customer service satisfaction. Thank you Miss Moise.

Published at 6 months ago

When I tell you for the first time ever I met a person in customer service that is the definition of great customer service. I went into this mcu branch for the first time. I saw a teller and had a question for someone. Amber Timmons called my name after I checked in. This lady was like the mulitasker multifixer best person to work with. I cant begin to explain how over and beyond she went for me. I sat with her for a hr and she smiled through her mask the whole time. Giving me credit advice, account advice. And helped me find charges from 2yrs ago. I NEVER do in store compliments but even after just finishing a 18hr shift and tired I HAD to tell someone how amazing of a worker she was to me. The teller was nice also. This was a really really good experience for me today. Thank you thank you thank you Amber for all your help. Im able to move forward thanks to you.

Published at 6 months ago

Byanca is the best, shes a teller and therapist in one, I forgot patience

Published at 6 months ago

The customer service that I received @ your Springfield Gardens Branch was extraordinary. I was thrilled & Delighted to be assisted by Princess Moise. She is the quintessential employee. Her Customer Service leaves nothing to be desired. I was so fortunate to be serviced by this young lady. I feel that her parents knew exactly what they were doing when they named her Princess.

Published at 7 months ago

Ms. Lauren J. at MCU Springfield Blvd. was the absolute best!! She patiently took her time to explain steps on how to maneuver my account through the MCU app. I am computer illiterate and she thoroughly walked me through the application with no complications. Thank you so much Lauren. You have restored my confidence in online banking.

Published at 8 months ago

I would like to give a review on one of your employees Sandra B. Sandra B helped me twice this week in regards to a Auto Loan. She was knowledgeable and answered all my questions. She walked me threw all the paperwork taking her time and answering all my question. She was pleasant to talk and a all around nice person. I definitely recommend Sandra B to anyone Looking To do something in regards to MCU. I really hope this gets to the appropriate people. Thank you.

Published at 11 months ago

Published at a year ago

On Tuesday 9/19/2023 i and my wife went to the MCU branch @ Springfield. We were advised to upload documents for our HELOC. However we could not MSR Dashawn I. and MSR Sandra B. were able the documents they were a lot of documents and Sandra assisted me in creating my SSA account to retrieve my Award letter. We are extremely grateful for their assistance in this stressful situation. We give them 15 out of 10. Good job Springfield branch all the way

Published at a year ago

Amazing customer service, very detailed so you understand what s going on

Published at a year ago

Ayanna was very professional and helpful. I worked a twelve hour tour in the ED last night and was very tired. I couldnt be happier t I have her take care of me. I wish I could give her a ten star. Keep up the awesome job you are doing.

Published at a year ago

Me and my family went in today to open adult accounts with Lauren.J and she was amazing.Very explanatory and descriptive.And great customer service.Would definitely come back and go to her again.

Published at a year ago

My experience with Lauren at the MCU office has been professional. she has proven to be efficient, courteous, and proficient. Her knowledge of my issues, has allowed the time that I spent to be quick and complete. She was able to help me and solve the situation. I would recommend working with Lauren whenever I have an issue with MCU.

Published at a year ago

Everyone I had an encounter with at MCU Credit Union Bank, on Springfield Blvd., Queens was very kind. Miss Christopher in particular, was professional, knowledgeable and extremely pleasant. Thank you.

Published at a year ago

Yesterday, I did my banking at the Springfield Branch, in Springfield Gardens, NY. I was assisted by one of your branch representatives,Ms. Maleka Christopher. I would be remiss to say how pleasant, knowledgeable, patient and helpful she was with my banking needs. I felt comfortable and at easy with her expertise on showing me how to navigate your new banking app. Ms. Christopher was very due diligent in doing her job. I had to share this with the Branch Manager, Ms. Shaquana Bowles before I left. She needed know of my excellent experience in banking because of her staff member, Ms. Christopher. I also informed Ms. Bowles that it was a great reflection on her as being a due diligent manager in training her staff in customer service. I applaud before of these women for doing their job and setting high standards for their customers. I pray that Administration holds these employees in high regard not only verbally but monetarily. The quality of service I received is the reason for my high rating for this review. MCU please continue to keep up the good work in satisfying your customers to the best of your abilities. A Satisfied and Pleased Customer, Ms. D. Walrond

Published at a year ago

I want to personally thank the beautiful women named Patricia for helping me open an account at MCU. She made the process super easy and was very informative. Every question I had she answered it. Can t wait till my next visit.

Published at a year ago

Patricia

Published at a year ago

Patricia was an amazing rep. Professional service and got me in and out.

Published at a year ago

Patricia was exceptional with her services. She helped me create and account and did it a timely fashion

Published at a year ago

The assistant manager Steven G was very attentive to me while multitasking. He was very friendly towards all the customers. While I waited a few seconds for my card the music was just right

Published at a year ago

I had a surprisingly great experience at the MCU springfield Branch and I have to thank representative Precious Bradley! She was extremely helpful and patient. I had a million banking questions and she took her time and answered every single one. I didnt feel rushed at all and the service was great! She walked me through the entire process from start to finish and made sure I really understood the terms of the loan, the numbers, the interest rate and due dates! I couldve have asked for a better experience or better customer service rep. I was hesitant at first but I will most certainly be back to this MCU because of my experience with Precious! Thanks again!

Published at a year ago

Published at a year ago

I would like to thank Patricia from the Springfield branch. She gave me the best help i have ever experienced at mcu. Not meaning to diminish any other employees but Patricia was extremely patient, highly helpful and very informative to me. I came in with a situation that had my mood very low and somehow Patricia made the process of fixing my problem painless and had me leaving very satisfied and in a upbeat mood.

Published at a year ago

I am a member who requested an auto loan and the MCU member, Maleka Christopher, was extremely polite, friendly and professional. Throughout the process she remained positive and continued to keep me posted on the situation. Very pleased to have had opportunity to engage with her during the process.

Published at a year ago

Excellent job

Published at a year ago

First time using MCU, and went over to this branch to apply for a personal loan. I worked with Maleka C. She was very professional, courteous, friendly, and knowledgeable. She took the time to answer all my questions, gave prompt updates, and made sure I understood the process throughly. I recommend asking for her if applying for a loan.

Published at a year ago

Danielle has displayed great hospitality and courteousness during my visit

Published at a year ago

Maleka helped me open my account. She was fantastic and the process was super quick!

Published at a year ago

She was very helpful Princess she really made thing easy loved her I will recommend people to go see her at mcu

Published at a year ago

Princess was awesome, she made opening an account a breeze a had limited time to be in the bank and she did an amazing job. Thank you Princess

Published at a year ago

Miss Sandra Bedasee did an excellent job with me today recommendation to anyone who is interested in opening a account with MCU .Tanks miss Sandra

Published at a year ago

I recently became a member of MCU, and my MSR, Ms Princess Moise was very very good, with all my applications, she make sure that every thing was done,. Very vibrant and sweet lady.. thank you for all your help.. And also I want to say thank you Precious for your helping me as well, with all my needs that was needed for my application.. Great job, good team spirit.. ..

Published at a year ago

Came to MCU to apply for a loan. Our Loan officer Sandra was so helpful and friendly. She deserves more than 5 star. Thank you to MCU for hiring such an amazing employee.

Published at a year ago

Published at a year ago

Sandra Bedasee did a wonderful job, both in advising and guiding me to raise my credit to get a better loan.

Published at a year ago

Ms. Sandra listened to my concern and was able to resolve my issue in a timely matter. She was patient and knowledgeable of the procedure necessary to correct my issue.

Published at a year ago

Sandra Frederic was more than satisfactory in helping me with 2 separate loans. She also advised me with my credit and financial situation. The experience was great she is very caring and helpful.

Published at a year ago

Visited the Springfield branch and Maleka helped me with a new account and a loan. She was wonderful and it was a great experience!

Published at a year ago

Ms Patricia is delightful, so helpful signing up was breeze

Published at a year ago

Princess Moise gave me exemplary service

Published at a year ago

Patricia Darbouze was very kind while she helped me set up my account. She was extremely charismatic and has amazing communication skills.

Published at a year ago

Melaka took her time and helped me set up Apple Pay and was awesome and professional! Kudos!

Published at a year ago

Great customer service for my auto loan from Maleka! Overall handled the paperwork quickly, sent over my documents days ahead and it was smooth and simple transaction!

Published at a year ago

Its been some time since I used my MCU account and I discovered some fraudulent activity on my account. I recent went into to the Springfield branch for some assistance. It turned out my account was hacked and all my money was withdrawn over a long period of time. I was very disturb and troubled with this information. Turns out there is even a time stipulation on retrieving your money back. Just as I was about to loose my cool I was was helped by Patricia D, their MSR. Her mannerisms and professional helped me through this entire ordeal. She helped me understand all the in and outs. Even when it seems like I would have to take a total loss she went out her way to find ways to help and got me back in good standing and willing to keep my account with the bank. Great job MCU for picking staffing that represents what great work ethic and etiquette should be. She is definitely a reflection of what MCU wants for their customers. You dont get that every where you go. When when you do it is easily noticed and greatly appreciated!

Published at a year ago

Still the most poorly managed MCU location I ve ever been to

Published at a year ago

Got my bank card as at when dueNot getting access to better Insurance/loan/mortgage approvals is because of bad credit report shouldnt be a thing anymore. A faster approach to improving credit is by repair hacktivist on instagram @ webghost33 who helped me remove negative charges and inquiries faster. Cleared my credit card within three weeks and i watched my scores increase a few points up. State farm is already doing their job of monitoring and improving your insurance but it should be regardless of your status. I got a better insurance deal with my new Chevrolet. Glad i took the right steps which gave a faster result, and now my scores went up in due time. webghost33/instagram

Published at a year ago

To whom it may concern I am member of MCU for over 36 years I just want to explain that the staff of MCU bank did a wonderful job with me and I appreciate all the support and help that MCU credit union at Springfield Blvd Springfield garden Ny 11413 the person that was helping to me MR Dashawn Ireland Voglezon did a wonderful service job he get a 20 Star review I am requesting that MCU do something special for MR Dashawn Ireland Voglezon from the MCU bank today 1/20/23

Published at a year ago

Published at a year ago

I recently went into this MCU branch and it was packed with customers but thankfully Patricia the MSR that assisted me in closing my old account and opening a new one made the process very quick because I can tell she knew exactly what she was doing and although she said it could take a while because my previous account had quite a few restrictions on it in which she had to make a few calls to get removed and she had to wait for a override from her supervisor but she handled it all very diligently and I was in and out of there in 20-30 mins max but she really defines what excellent customer service looks like.

Published at a year ago

I have been a member of MCU since 1991. I do all my banking at the Springfield location. The management as well as the employees are very kind and extremely helpful. When I needed to withdraw money to take care of business due to my mom s passing the teller as well as both manager s extended their condolences to me and that meant so much to me. It is always a pleasure to do my banking at this location. Job well done for all staff!!!!!!!!

Published at a year ago

Such an unprofessional group of people. Lack of staff causes staff to be inhospitable and rude. They re never much help. It s always an unpleasant attitude stemming from the temples of the reps here. As I stand in line waiting on a teller who takes her precious time, I m seriously considering ending business with them. I ve grown completely turned off by the lackluster business that s done here.

Published at a year ago

Published at a year ago

As a loyal client of MCU of over 10 years, I say with great pride Thank You. I walked into the Springfield branch for an auto loan and received one of the best customer service experiences to encounter. By happenstance I was assigned to Mr. Dashawn Ireland-Voglezon and his trainee Makela to assist me in managing my financial needs. In practice of maintaining such display of consideration, knowledge and most importantly patience. I wanted to take this time to give you and your team their recognition.

Published at 2 years ago

MCU may not be the most convenient of banks since they close everything off including customer service on the phones after 5PM but I know most of the big banks couldn t have gotten me an interest rate under 3% in this current economic climate where I stresses are being hiked by the Fed so often. This branch is way more organized than the Hempstead Turnpike branch and the staff are more helpful. Shoutout to Leyla Lide from the St Albans branch for helping me out yesterday. She is amazing!

Published at 2 years ago

Published at 2 years ago

The worst branch I ve ever been on. The personal are very rude and always on their phones. The make the costumers wait a long time.

Published at 2 years ago

Horrible!

Published at 2 years ago

Springfield Branch: If I could have given 0 stars I would have. This location is terrible, racist, rude, careless, 0 customer service, this young lady Shaquana, the manager, is as rude as her staff and they lie so much too, dead in your face, how disrespectful. They can t even treat black people like them right and they expect for other people to treat them like human, start by changing the man in the mirror first. I asked the manager for the complaint line not only she wrote it with a marker she new would quickly disappeared it was also the wrong number, she had no name tag on, she gave me a name I am not even sure if that s her correct name. Banker, USTYN, C definitely needs to go back to training how to talk to a customer I ll leave it as that below is the piece of paper she gave to me.

Published at 2 years ago

They are extremely short staff but you see everyone is working extremely hard to help customers. I did not have an appt and I was able to be seen when they had a lobby full of people and very few workers.

Published at 2 years ago

Published at 2 years ago

Horrible customer service!! Everyone is lazy or walking around like they are too busy to help you! The AMT machine is always empty or broken!

Published at 2 years ago

Published at 2 years ago

I was planning to go MCU on Monday, but after reading all these reviews I change my mind. I m going to use another credit union..

Published at 2 years ago

MCU in general is complete trash. They will make you endorse your tax return check for MCU deposit only then rejected your check and tell you oh well you re out of the money . You cannot walk in you have to make an appointment, they won t see you without one. This branch is especially bad, idiotic unhelpful employees. No AC on an 80 degree day, only a fan pointing toward the front desk. And even when you have an appointment they don t see you on time so you can sit there and sweat while you wait. Closed my account asap.

Published at 2 years ago

Im here now; the air conditioning is not on and the fan is pointed direct ly at the staff. Customer service is satisfactory. I definitely feel like Im at the HRA office. This sucks AC is a human right in the United States.

Published at 2 years ago

Published at 2 years ago

ATM machines are always, always ,always out of service. Long lines for teller service. This branch seriously needs some help and staff development attention.

Published at 2 years ago

Customer service here is horrible !! Line be long out the door and tellers take their time .. 3 tellers to one customer .. some teller just sitting at the window .. no additional help is called !!

Published at 2 years ago

Published at 2 years ago

It was extremely crowded and everyone wore a face covering. If you didnt have an appointment you had a 1½ wait after you checked in. Probably the overflow from branches that are closed. Representatives were working hard to get customers taken care of asap and doing a great job. Thanks MCU.

Published at 2 years ago

Published at 2 years ago

This is ridiculous. Worst service ever, wait an hour for someone to pick up the phone. To hear a loan rep will contact you in the next 24 hours. In regards to your request. Its been a month and havent heard a thing. But, didnt I just get in contact with the Loan Dep??? Really!!!! Next post Yelp!!! Thats nice how you treat your members. Ill keep spreading the news until someone contacs me. Thank you

Published at 2 years ago

Always long lines and never enough tellers. This use to be the only location with working coin machine, it is now out of service at this location also. For a financial institution that handles city employees accounts its a disgrace. The lobby atms seem to be out of service today as well. Get it together.

Published at 2 years ago

Published at 2 years ago

Unhelpful . website doesnt state u need to make an appointment wasted fuel driving there trying registering online to a retarded system which they need to fix please hire better people to design ur website. Tried calling no one answered the phone when I arrived at the front desk nobody was there only a female security guard wastes my time

Published at 3 years ago

Staff was nice Steve was a big help and very knowledgeable.

Published at 3 years ago

I ve been a member of MCU since 2004, and this branch on Springfield Blvd is by far the worst. Every time I go to the Springfield Gardens branch I m on the line for a teller 05-28 minutes which is ridiculous I go to other branches Elmont, Brooklyn, Queens Blvd etc and they all give great service, no long wait time for the tellers, fully staffed I m in and out within 10-12 minutes for teller services

Published at 3 years ago

WORSSTTTTTT BANK I ve ever dealt with. Any phone call I ve made I ve been on the phone for over 2 hours. After waiting at the branch almost an hour I was told I couldn t cancel my account. Never open an account with them

Published at 3 years ago

Great customer service.

Published at 3 years ago

Worst

Published at 3 years ago

I would give them zero stars if I could but to post u have to have at least one...I have been to this branch a couple times unprofessional some of them and I have my.money here but it is as if they are just too busy or waiting for the clock to.pull in for break or lunch....I still didnt get what I went for from the last service and it is almost 3 weks...We have come a long way as black people but all I see in this bank is black people and I love my people but its the worst service ever and needs improvement..Why complain when I can put my money elsewhere?..... ...

Published at 3 years ago

I always have a pleasant banking experience here.

Published at 3 years ago

My phone wait said 11 minutes now on the phone for 1hr

Published at 3 years ago

Staff are very helpful

Published at 3 years ago

Needs to be shutdown. This bank sucks.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

This bank sucks. Horrible over the phone customer service, longlines at the branch, the ATMS NEVER WORK! It s ridiculous it s 2021 get it together

Published at 3 years ago

another mcu bank not able to take cash deposits, filthy and also all 3 atms were had some malfunction. unacceptable. time to choose another bank

Published at 3 years ago

Worst bank ever overall, in-service and over the phone. Atms are always messed up, overcrowded, its takes up to 1 hour to speak to a customer service representative on the phone. The atm malfunctioned during my deposit, and ate up my $240. As a customer why do I have to wait 7-10 days while the bank investigates? The cameras can clearly see my transaction. Why must I wait so long, when its the machines fault. Its truly sad how MCU is ran as a bank. Im going to switch my bank ASAP, deserves zero stars.

Published at 3 years ago

Published at 4 years ago

Published at 4 years ago

They move everything expeditiously. Courteous.

Published at 4 years ago

MCU has allowed another customer to pay their bills with my account nbr. Been waiting two months for account to be refunded. No updated emails concerning my complaint as if l never filed a dispute. Customer sevice definately could be better!!!

Published at 4 years ago

Typical MCU wait time about 15 mins wait for most services. Staff could be friendlier but they are competent.

Published at 4 years ago

Only accepting appointments. And when you call to make one you get the automated service that wont allow you to schedule one. Its been a week and i didnt get a call back yet.

Published at 4 years ago

Published at 4 years ago

Currently only accepting people by appointment. Extremely inconvenient.

Published at 4 years ago

Poor customer service

Published at 4 years ago

Worst bank I have been too very nasty manager don t work with the people place was completely empty and they were refusing people to go in because they were not trying to work very lazy had people waiting out side when the bank was empty we re letting in 2 people at a time security was disrespectful need an appointment to see a teller or anyone when the bank is fully empty talking about they not allowing anyone with out an appointment could not do something simple like pay off a loan never would I come here again worst mcu branch

Published at 4 years ago

Published at 4 years ago

Long lines to see a teller. Not enough tellers and managers dont acknowledge the lines to open up another window. Long ATM lines because people dont want to go to the tellers. Long wait to see a Customer service representative at certain times. Security are not doing a good job with social distancing.

Published at 4 years ago

Published at 4 years ago

Get ready to waste your day been waiting for over an hour feels like I m at the DMV

Published at 4 years ago

Horrible atm machines never ever work especially on the weekends they really need to do better

Published at 4 years ago

Published at 4 years ago

Worst services I have ever been experienced in my life in Bank.

Published at 5 years ago

Wait time is ridiculously long , one teller and two customer service on a Saturday !

Published at 5 years ago

Its ridiculous how long you have to wait in order to conduct your business. The community shouldnt support such disgraceful service

Published at 5 years ago

Very Poor customer service

Published at 5 years ago

Better calling MCU over the phone to handle account discrepancies rather than going into the branch.

Published at 5 years ago

Just tried to pay a bill at the ATM that machine took $1000 from me then gave my card back and said machine error. im going in first thing in the morning and im not leaving until they give me my money back! and then im closing my account. i hate dealing with them and their broke ATMs. If you know like i know youll close your account fast. I just kept the account for the credit card, but to hell with them and there card.

Published at 5 years ago

At times the atm machines dont work. All 3 of them!

Published at 5 years ago

Published at 5 years ago

Me and partner opened our account there without any problem or any issues. Service was fast and convenient to an open account. Wait time was reasonable to see representative with there self check-in kiosk. Which is a lot better then big banks like chase, citi and td bank who doesn t have it. To do deposits or withdrawals with cashier at the counter seem bit packed but it is vary smiler what you will see at any other bank. Overall good service at location but i think MCU need to change in there products like Mobil app, more atm options and better looking products .

Published at 5 years ago

The employees look like they re at a club and the atm never work. When I opened my account they opened my account with the wrong ssn ( I provided the card itself to them) one day i had an issue with my account so i called customer service and couldn t gain access to my account because the ssn doesn t match.

Published at 5 years ago

Published at 5 years ago

I ve been in there Three time and all three times the attitude of the tellers are less than stellar. Thank goodness there s another MCU in Saint Albans. That s where I do my banking now.

Published at 5 years ago

Published at 5 years ago

They are the worst and for many years the only branch in the area. The staff are rude and unprofessional. They dress as though they are going to the club. They close the branch early sometimes without notification. Outside are gang members hanging out selling candy at the door. They threaten you if you do dont answer them or purchase candy from them. One of them attempted to fight my son because he told them we were not interested in buying candy. Not a good look for a bank.

Published at 5 years ago

Published at 5 years ago

This is the worst much branch machines not working only 2 teller and very slow.the need improvement

Published at 5 years ago

This place has the worst ATM machines EVER!!!! always down and then you have to fill out a form ( which I guess is standard procedure ). The issue is that I made them aware of the machine and sugemgest they put a notice on it and its, its not my dept ... About 15 people more come after me after using the same ATM...which could have been avoided if someone just walked out there with a piece of paper and tape.

Published at 6 years ago

Very very very much bad experience

Published at 6 years ago

Been seating there for over 30 mins just the change a pin

Published at 6 years ago

The manager here is so rude, nasty, and inconsiderate. Important documents were needed to finish and the person helping me was nice enough to allow me time to go run home & get it. I came back before the time I was given and the manager was so discourteous to not allow me back inside, so all the process we went through is out the window. Thank you.

Published at 6 years ago

Has to be the SLOWEST Bank in all of NYC!

Published at 6 years ago

Too dam slow they wouldnt be so slow if it was in a white area

Published at 6 years ago

ATM never works and the service is very poor

Published at 6 years ago

Im about open my savings with yall

Published at 6 years ago

Good bank but worst service you can ever receive . Always something. Machine not working, not enough bank teller, long lines smh just horrible

Published at 6 years ago

Published at 6 years ago

Very nice staff ! I only was there for about 15 minutes opening up my account. As soon as I got there I was helped within 2 minutes. I expected to be upset based on the reviews, but this branch was really nice.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Always crowded. Machine always out.

Published at 6 years ago

This branch is always pack I dont even bother to go there I go to the one in Elmont long island.

Published at 6 years ago

Long lines but quality service at every corner. As a new branch opens up nearby in St. Albans I expect that problem to be solved. Considering the actions of private banks, this credit union is the best way to improve your communitys financing.

Published at 6 years ago

This location is always packed and service is slow.

Published at 6 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

ATM always a problem especially when the branch is closed. Wont even take deposits, thus is a recurring problem with this location. If your lucky enough to get a rep on the phone there is no assistance either. Do have auto bill payments because you may not be able to put your cash in.

Published at 7 years ago

Always Packed

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Sooo slow. Youll be waiting for forever to do anything.

Published at 7 years ago

Not a long wait, in by 2:14 out by 2:26; everyone was very helpful

Published at 7 years ago

There needs to be more ATMs available. .

Published at 7 years ago

To much people and line move super slow

Published at 7 years ago

Published at 7 years ago

Always crowded tellers look at u up and Down if your cute card machine never works always crowded be prepered to spend one to two hours in there if u like better service take the trip to Elmont branch

Published at 7 years ago

ATM is out of order the majority of the time.

Published at 7 years ago

Almost every time I go to this location atm doesnt work. Super long lines of people waiting in the lobby. Slow.

Published at 7 years ago

The worst branch ever, atm never work, and always pack.worst than the dmv

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Been here quite a few times, other than being crowded at times, no other complaints.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago