Municipal Credit Union

I had to visit the bank due to an issue with my account. When I arrived, I approached a teller who could not resolve my problem and refused to assign me a manager despite my claims to have emailed him. Although frustrated, I finally got assistance from Jamel. He provided exceptional customer service, addressing my concerns and ensuring that I left satisfied. I highly recommend seeking out Jamel for banking needs, as he is extremely patient and dedicated to his customers. Thank you!

Published at 3 months ago

The new location not only came with an amazing renovation but extremely helpful and efficient staff! Had an inquiry that required me to come in and was helped by Mrs. Braswell almost immediately. Wait time is very short and she helped me finalize my application and gave some very helpful tips, looking forward to continue banking at this location!

Published at a month ago

It's been fantastic working with Emilio Sosa. He is exceptionally responsive, easy to talk to, and does a GREAT job explaining concepts that may be confusing or hard to grasp. There is not one moment in my mortgage journey that I had doubts or concerns - I knew it was taken care of. I would recommend him to friends and family. A+ Customer Service

Published at 3 months ago

Happy to see MCU making changes to make our banking experience better. I was pleased to know they had a new more up to date location. Very clean modernized design. I was in need of a new atm card.

The staff even seemed to be more inviting. Fingers crossed that they keep this same momentum and update other locations. Lastly the I was super happy to see they did away with the whole take a ticket routine. They now use iPads to take your information upon arrival 😎

I forgot to mention I was even given one of the new MCU tap and go cards.🥰 totally new look to the card.

Published at a year ago

Two week ago, a gentlemen by the name of Christian Lopez helped me to get a personal loan from MCU. He was really super nice and helpful and also helped me get the paperwork straightened out and was honest with me. I had also met him previously late last month on Saturday at the 86 chambers location. Thanks, Christian! You were wonderful.

Published at 3 months ago

I was served by a wonderful service representative Shania brown last week at the Tribeca Branch. She was extremely knowledgeable and very professional. It made the wait time actually worth it. I do not normally go online to write reviews however I need it to be known how good she is.

Published at 4 months ago

This location is much livelier and brighter than the kn one kn Lafayette. Shania Brown was my member rep and she was so informative, attentive, knowledgeable and just all around pleasant to work with. They need more reps like her, I was having a sort of gloomy day and she quickly turned that around for me with her warm smile and Hospitality.. and NO, I am not a family member of hers. I hive credit and flowers when due.

Published at 5 months ago

To whom it may concern,
I commend Mr. Jamel for his professionalism, enthusiasm and patience. I could not locate my Debit card this morning. Upon explaining Mr. Jamel my dilemma, he immediately reassured me that it would not be a problem issuing me a new card. Throughout the process, he was very cordial and understanding. Often customers share their experiences regarding MCU with a negative connotation. This was not my experience with Mr. Jamel. I received outstanding customer service and wish him continued success. Hope that MCU will acknowledge him and share with his colleagues.

Published at 4 months ago

This is prolly the worst bank the representatives are not helpful at all s

Published at a week ago

So organized,sparkling clean banking hall and seamless customer service support ..a 5star to Denzel B he made it worth the visit

Published at a month ago

The new location not only came with an amazing renovation but extremely helpful and efficient staff! Had an inquiry that required me to come in and was helped by Mrs. Braswell almost immediately. Wait time is very short and she helped me finalize my application and gave some very helpful tips, looking forward to continue banking at this location!

Published at a month ago

I will like say Nadine at the Tribeca branch is amazing. She is patient and kind. She was able resolved my issues. Thank you Nadine.

Published at a month ago

The most ghetto MCU I know, even the MCU in downtown BK is more classier. I will be back to give details!

Published at 2 months ago

IF YOU LIKE BEGGING FOR YOUR MONEY AS IF YOU WERE A CHILD ASKING FOR YOUR ALLOWANCE THEN MCU ON CHAMBERS IS FOR YOU. IF YOU ENJOY LOUD GHETTO OBNOXIOUS MUSIC BEING PLAYED WHILE TRYING TO CONDUCT BUSINESS THEN THIS BANKING BODEGA IS FOR YOU. IF YOUD LIKE THE BRANCH MANAGER TO IGNORE YOUR REQUEST WITH A LITTLE SASS AND NASTINESS THEN THIS IS THE PLACE FOR YOU. BE SMARTER THAN ME. CLOSE YOUR ACCOUNT AND GO TO A REAL BANK WHO HAVE PROFESSIONAL BANKING MANAGERS AND APPROPRIATE OR NO HOOD MUSIC BLARRING FROM THE BRANCH MGRs. BLUETOOTH SPEAKER. IM SURE THE CEO DIDNT ALLOW THIS WHEN HE WAS AT BETHPAGE CREDIT UNION. I AM CLOSING MY ACCOUNT THIS WEEK. YOU TOO WILL SEE WHAT I AM COMPLAINING ABOUT WHEN YOU VISIT CHAMBERS ST BRANCH. THE HEADQUARTERS.

Published at 2 months ago

Shania Brown is excellent. She helped me to resolve my problem no my third attempts on the same day.

Published at 2 months ago

0 stars. Don t have many branches and when you try to get help, they turn you away

Published at 2 months ago

Published at 2 months ago

Published at 3 months ago

Its been fantastic working with Emilio Sosa. He is exceptionally responsive, easy to talk to, and does a GREAT job explaining concepts that may be confusing or hard to grasp. There is not one moment in my mortgage journey that I had doubts or concerns - I knew it was taken care of. I would recommend him to friends and family. A+ Customer Service

Published at 3 months ago

Although each time Ive visited its very busy (even @ 845a), the representatives are courteous and very helpful.

Published at 3 months ago

Service was average. But if you go in there for the very first time, youd be very lost in how the system goes. Went in there for the very first time and I wasnt even sure if there was an information desk. Asking someone on the side to help you, was a bit difficult. The workers arent bad at answering questions of concerns. It was pretty much straight forward. The only thing thats different from any other bank is that you need a ticket and wait for your turn, in order for them to help you.

Published at 3 months ago

Shania Brown has been a complete Angel with my request for a personal loan! After being denied a membership originally online, I came to the nearest branch to try again, thats when I met with Shania. She was very professional, polish, friendly, and helped set me at ease. Very knowledgeable about the different accounts whether it was checkings or savings, she offered them all, which I was very grateful for. She rest assured that everything will be fine with my loan request, and she was right! Everything went smoothly! Afterwards, Shania checked in on me to rest assured that I will be receiving the money the same day. Shania, you rock!!

Published at 3 months ago

Ama Hill at the Tribeca location is extremely professional. She has excellent customer service ability. She ensured that my problem was solved. Christian Lopez at the same location was extremely helpful, responding and resolving all issues. Great customer service.

Published at 3 months ago

I had to visit the bank due to an issue with my account. When I arrived, I approached a teller who could not resolve my problem and refused to assign me a manager despite my claims to have emailed him. Although frustrated, I finally got assistance from Jamel. He provided exceptional customer service, addressing my concerns and ensuring that I left satisfied. I highly recommend seeking out Jamel for banking needs, as he is extremely patient and dedicated to his customers. Thank you!

Published at 3 months ago

Two week ago, a gentlemen by the name of Christian Lopez helped me to get a personal loan from MCU. He was really super nice and helpful and also helped me get the paperwork straightened out and was honest with me. I had also met him previously late last month on Saturday at the 86 chambers location. Thanks, Christian! You were wonderful.

Published at 3 months ago

I went and opened an account right before they closed, very kind people they showed love offered me a bag and snacks and thanks to the representative Nadine my account is up and running

Published at 3 months ago

I have families and friends who bank with MCU, and after hearing about their amazing experience I decided to open an account. My experience with the Tirbeaca branch was beyond phenomenal. Christian Lopez and manager Anthony were so helpful knowledge and kind. If anyone wants to bank with Mcu, please go to the Tribeca branch and open an account with Christian he is so amazing.

Published at 4 months ago

I was served by a wonderful service representative Shania brown last week at the Tribeca Branch. She was extremely knowledgeable and very professional. It made the wait time actually worth it. I do not normally go online to write reviews however I need it to be known how good she is.

Published at 4 months ago

Great experience. Little bit of a wait but busy location Shania B. was excellent! Great customer service & very knowledgeable and helpful. Any future banking needs I will look for her.

Published at 4 months ago

Shania brown, her help,service absolutely wonderful, kind, patience informative.

Published at 4 months ago

Cullen Roach was patient, professional and knowledgeable

Published at 4 months ago

Excellent service by Jamel Peterson, I went in there indecisive and really on the edge about what I wanted to do with my financial situation and he took his time with me, provided me with smart options and alternatives for what I was going through and was patient enough to allow me to make my own decisions without feeling pressured, he is an amazing employee & MCU should be happy to have him. Thank Jamel I appreciate you bro.

Published at 4 months ago

Jamel Peterson was very helpful and gave great customer service. He helped relieve the stress I had and keeps his clients in a good positive mood.

Published at 4 months ago

Shania was wonderful she assisted me with everything I needed. She was very kind and helpful. Loveeee herrrr

Published at 4 months ago

Jamel Peterson helped me obtain a new bank card. He was polite, helpful, and efficient.

Published at 4 months ago

To whom it may concern, I commend Mr. Jamel for his professionalism, enthusiasm and patience. I could not locate my Debit card this morning. Upon explaining Mr. Jamel my dilemma, he immediately reassured me that it would not be a problem issuing me a new card. Throughout the process, he was very cordial and understanding. Often customers share their experiences regarding MCU with a negative connotation. This was not my experience with Mr. Jamel. I received outstanding customer service and wish him continued success. Hope that MCU will acknowledge him and share with his colleagues.

Published at 4 months ago

Cullen, was very professional, knowledgeable and helpful. He took care of my transaction with no problem. He is always so friendly and patient with customers.

Published at 4 months ago

Cullen, very professional and knowledgeable

Published at 4 months ago

Cullen one of your staffer was very pleasant and knowledgeable he assisted me with several transactions

Published at 4 months ago

Published at 4 months ago

Great branch and great customer service. Thank you so much Jamel!

Published at 4 months ago

Shania Brown was very helpful, courteous & patient , and a pleasure to deal will. Very knowledgeable.. she is an asset to your bank . Thank you.

Published at 5 months ago

Hello Leo, did a wonderful job with me. She s a wonderful person and she understand all types of people in the world. I really appreciate that today. Thank God and I will be back. Hopefully we have a relationship on together as a family and you all can get rich.

Published at 5 months ago

I had a very pleasant experience visiting MCU on Chambers St. In particular, the service provided by Shania Brown was extraordinary. She was smart, professional, easy to talk to, and took the time to address my issues.

Published at 5 months ago

Jamel Peterson was very professional and helpful. !!!!

Published at 5 months ago

Chris was amazing I will be coming back to this branch I was originally going to mcu branch brooklyn jay street horrible service however here is the best and excellent service

Published at 5 months ago

Jamel did a fantastic job in helping me get a new card, glad I got him, keep up the good work

Published at 5 months ago

Jamel did an excellent job in helping me

Published at 5 months ago

Always always something if not a long wait the system is down.

Published at 5 months ago

I had a very positive experience in my dealings with MCU. Member Service Representative, Leonela Decker, was extremeley courteous and professional. She was able to resolve my issue expeditiously. Thank you MCU for the great service.

Published at 5 months ago

Shania Brown has great communication skills very professional and nice and I m glad I spoke with her in person to about my account and I was able to get everything done thank so and always MCU Team

Published at 5 months ago

This location is much livelier and brighter than the kn one kn Lafayette. Shania Brown was my member rep and she was so informative, attentive, knowledgeable and just all around pleasant to work with. They need more reps like her, I was having a sort of gloomy day and she quickly turned that around for me with her warm smile and Hospitality.. and NO, I am not a family member of hers. I hive credit and flowers when due.

Published at 5 months ago

I needed assistance was having difficulties filling out application. Rep. Shania Brown assisted me gave me very vital information and also helped me start application and enlightened me to problem as to why I couldn t submit it on phone. She was very nice, knowledgeable, reliable and assistive with my issues.

Published at 5 months ago

Shania Brown is n asset to the principals MCU stands by. Great customer service!

Published at 5 months ago

Ok

Published at 5 months ago

MCU Tribeca is filled with professional and polite member service rep, I was helped by Member service rep. Shania Brown, She was very professional, helpful and pleasant. I highly recommend this MCU Credit Union.

Published at 5 months ago

Shania provided excellent, knowledgeable & expedient service that I greatly appreciated!!!

Published at 5 months ago

I was very fortunate to be helped by Shania today. I left completely satisfied, I was greeted with a nice smile and she made it very easy for me to openly ask questions. Shania was extremely patient and really took the time to thoroughly explain every savings account that MCU has to provide. She is very detailed and even explained out of sight things like the overdraft. I couldn t have been more grateful, She is a professional!

Published at 5 months ago

Shania my MCU Representative this afternoon. Was so patient and helpful. She was so professional in representing MCU services. I really appreciate the good service she did to help me with my account today! Thanks for her service Ruth L Brown MCU member since 1980

Published at 5 months ago

Shania Brown was very helpful Im so glad she was able to give all the help I needed

Published at 5 months ago

Shania Brown was informative, kind, and improved my overall MCU experience by assisting with card replacement and creating a Money Market Saving Account. She was superb customer service.

Published at 5 months ago

I visited this location today.Customer service lady Mrs. Lastacia William, she is very professional & helpful. I like her service. I m really appreciated & grateful to her service.

Published at 5 months ago

The customer service person was very professional and respectful.

Published at 6 months ago

GOOD BANK

Published at 6 months ago

I love this bank, it s very convenient

Published at 6 months ago

This is possibly the worst bank with the rudest people working in customer service phone lines. I had to complain to the department of finance and cfpb to get a response. They left my case hanging for over a month with no response.

Published at 6 months ago

Wow! I just walked out of MCU after an amazing encounter with a bank teller named Cullen! I came in to withdraw money for my trip to Costa Rica. This isn t my main bank account but I typically transfer money to this account for travel purposes. Cullen was very professional and he even helped me sign up for the app in order to receive notifications while traveling. I was able to notify the bank that I was traveling with his help. I feel reassured now that I will have no issues with my bank account during my travels. Thank you Cullen!

Published at 7 months ago

Out with the old, tired, and unhappy people. In with the new young, vibrant, happy people.

Published at 7 months ago

This bank has the worst customer service you can imagine. I ve been trying to contact a mortgage loan officer regarding an application I submitted two weeks ago and can t find anyone to help me. Every time I all I ve been hung up on like today. This bank clearly doesn t care about their customers. They re rude, arrogant and not patient. I will use another bank for my mortgage needs. I ve contacted Carl, Walter and Emilio and you just get there voicemail. SMH just ridiculous

Published at 8 months ago

Published at 8 months ago

Nice

Published at 9 months ago

Published at 9 months ago

My experience with your representative was great, productive and professional.

Published at 9 months ago

Where are the ATMS?!!!?!?!!Do you know how far I have to travel to get my money!

Published at 11 months ago

New location more airy and the staff are very friendly helpful.

Published at 11 months ago

Mr. Giogi: Is very well educated. Is very well so helpful to me.; This young man knows his job and knows how to do it well. He has helped me so beautifully this morning. And deserves a gigantic raise.

Published at a year ago

Great person to work with! Leonel Decker

Published at a year ago

I would give no stars if I could. So I called was hung up on when the lady couldnt get it together and didnt want a bad review. Later , I called and was told that I could do any transaction to unlock my account ,including the ATM. This was not true .I get there wait on line , give my id and card to the teller for her to say I have to speak to someone to unlock my account . And there are three people ahead of me.apparently because I havent deposited or withdrew for a year,they lock accounts despite no unusual activity . Now they have to sit with me to update my account and ID....like what? This is outrageous to me . Chambers streets is in the financial district..most of the people using mcu are doing so at lunch. They close at 4:30 and are probably most busy between 11am and 2pm.If you require someone to sit and wait for something as innocuous as an account unlocking,that should be told to people on the phone if they call. Or at least alert people via the app that they need to make a transaction to keep the account open. Three people had to leave to get back to work. I dont care how smiley someone is when they tell me something rediculous...its still rediculous and doesnt do anything for the inconvenience caused by this poorly thought out policy.and the staff here is nonchalantly moving around to service people.wild. I and others wasted my whole lunch waiting and may not even be able to handle business . Where was this level of scrutiny when the CFO was skimming money and embezzling funds to use to buy a long island home and buy lottery tickets. I may keep this account open,but minimally. I dont suggest anyone who doesnt get direct deposit here, keep any significant money here. I am a Member of over 10 years! And it smelled musty all throughout my wait

Published at a year ago

Super happy about my recent experience with the new location of MCU. Staff there are pleasant and doesn t seem like a long dreadful wait anymore. The place is brighter and cleaner.

Published at a year ago

Happy to see MCU making changes to make our banking experience better. I was pleased to know they had a new more up to date location. Very clean modernized design. I was in need of a new atm card. The staff even seemed to be more inviting. Fingers crossed that they keep this same momentum and update other locations. Lastly the I was super happy to see they did away with the whole take a ticket routine. They now use iPads to take your information upon arrival I forgot to mention I was even given one of the new MCU tap and go cards. totally new look to the card.

Published at a year ago

I couldnt be happier

Published at a year ago

Ms. Iris and Ms.Nicole, thank you for your cordial courtesy upon my entrance, where my dusabites are not visual to the public. I am 70 years old today and your help was unmeasurable in helping navigate your new business modality. You educated me with a gentle hand. I trust that I can return often because the smile upon entering was equally as important as your profession Mis. Puerto Rico a Ricanly, Coral caporale J.D.

Published at a year ago

I went to the Branch in Manhattan and spoke with Nadine B. She was phenomenal; she understood my concerns and dealt with each one individually. She advised me of the packages to help me reach my financial goals and how to best approach them. I was a bit nervous but it was refreshing to be met with such professionalism and genuine concerns for a customer. I am truly pleased. Highly recommend them, ask for Nadine B.

Published at a year ago

Two months ago, I went into MCU bank to open two accounts. Kevin Canty was the representative that help me set up these accounts. I was very impressed the way this young man took his time to explain every single detail and answer every question that I asked him without any hesitation and the patient that he had was outstanding. it s rare these days to find someone that would actually take the time without getting annoyed with you for asking so much questions. Kevin, I sincerely wanna say thanks for helping me that day. I appreciate all the help and time that you put in to explain everything to me.

Published at a year ago

Wait time is horrible, poor customer service, literally horrible like we need a regional or district manager to please come see how horrible the service is. Literally waited 2 hrs just for an approval. Im deleting my account and no longer doing business with mcu ever again. Worst experience in life

Published at a year ago

Nadine is phenomenal sat with me for 2 hrs and was patient, gave great advice to the point I opened up multiple accounts with her cause her explanation of the benefits was a no brainer, definitely deserved all 5 stars for excellent customer service and handling, and her colleague Giorgi was of great assistance as well to help me and my sister be cleared to transfer over accounts

Published at a year ago

Its a brand new place.

Published at a year ago

I dont usually post reviews but wanted to acknowledge the great service I received from Mr. Kevin Canty. He took his time to make sure everything was filled out properly for my loan and explain everything. He stayed till after his shift was over to ensure I received the check for my loan. He was courteous and respectful as well and truly is an asset to this branch.

Published at a year ago

Today, I utilized the MCU Branch on 86 and Chambers. I had the pleasure of being assisted by Mr. Kevin Canty. Mr. Canty was knowledgeable, professional and patient. I had a pleasant experience and I would frequent this branch in the future because of the professional and courteous customer service I received.

Published at a year ago

If the robber was calling about my account they would truly give him all the information. But it was me the owner of the account and they couldn t help me they getting worse and worse reach year. They only cater to whom they want not all of us.

Published at a year ago

I had one of the BEST experiences at the 86 Chambers St branch this week. Rep. Mr. Kevin Canty walked me through the entire process like a PRO! He assured me that all paperwork should be completed before I left for vacation and he couldn t have been more accurate. Mr. Canty followed up with every email and answered every question I had. From the moment I walked in the door, sat at his desk and walked out the door, he made it a pleasure! He did not skip a beat! . He was professional and reassuring all in one. MCU needs 100 more of MR. CANTY! Thank you for a GREAT experience! Gwendolyn Rhoden

Published at a year ago

Published at a year ago

I went to the branch a day before in regards to changing my last name, and they didnt accept a copy of the marriage certificate and required the original. I was upset I had to come back because my name on my state ID showed the change and couldnt understand why wasnt that sufficient . I went back this morning and Ms. N. Braswell assisted me and explained the reason, I know those arent her rules but I guess I understand the reason. She was well mannered, professional and made the changes and provided me a new card. Based on my profession as a Client service manager she gave 100% that is why Im writing this review to give her praise and to let her know her service did not go unnoticed. She is a great asset to the branch.

Published at a year ago

Need more atm n branches in Long Island

Published at a year ago

Published at a year ago

Kevin Canty is the real deal, he was polite and very patient with me in restoring my account with M C U, his customer service in my books was 100. Kevin made my banking experience a pleasure

Published at a year ago

Kevin Canty is a Blessing to your establishment. He is very professional and knowledgeable in every way. Kevin also reflects great mannerism, it was a pleasure to work with him.

Published at a year ago

Kevin Canty Jr. was very professional and helpful during my visit. I highly recommend choosing him to help you with any matters at MCU. Thank you Mr. Canty!

Published at a year ago

Came in wanting to open an account and questions on credit cards. Got greeted by a very nice lady that took my name down and got seated for my turn. Waited no more than 5-10 minutes for my name to be called, Kevin Canty is who took care of me answered all my questions and also taught a whole out on how credit and credit cards work. I want to say thank you again to Kevin and the whole staff they made it so easy. I will 100% recommend in the future.

Published at a year ago

The worst!

Published at a year ago

I will give a 3.5 rating. The wait time is unreasonable considering the location. Many people come in on their lunch break to get things done quickly. I waited over 1hr to be called. Once I was able to speak to a banker the process became easier. Something has to be done about the wait time

Published at a year ago

Kevin C was extremely efficient, thoughtful, patient, resourceful and professional in his interactions with me which is much appreciated.

Published at a year ago

Bank is poorly staffed , their customer service is mentally abusive, you either wait two hours on the phone or an hour and forty five minutes in a branch. They have a 1k dollar a day limit on the amount of money you can withdraw from an ATM, so usually to avoid going into a branch, I withdraw money in a two day time period which is very inconvenient. I only keep the account open to receive my paycheck two days early,since Im a city employee. Otherwise,I would close it

Published at a year ago

I want to thank L. Decker for assisting me with my banking needs the other day. I am glad she was patient and available at my appt time.

Published at a year ago

Today was my first time at the new MCU on Lafayette/Chambers Street. I love it. I didnt know I needed an appointment, but I was still helped within 10 minutes. Anthony F. was an excellent greeter, and Kanesha B.s personality made for a fast and pleasant service. I also love the look and feel of the new location. Thank you, MCU. I dont use the inside services too often, but I hope the ambiance stays the same as it was today. ... Im a very satisfied customer!

Published at a year ago

PERMANENTLY CLOSED ATMs have been removed

Published at a year ago

Ask for Leo because she was absolutely professional and welcoming from the time she called my name. She was honest and thorough about MCUs services and how I could benefit. If shes not around, Mr. Flowers the manager is always helpful and will make sure you get whatever services possible.

Published at a year ago

Id give this location less than one star if it was possible. I get there at 10:05 and let the young lady know Im in need of a replacement card. She takes my name and I have a seat. There were 2 people ahead of me at the time. As I wait, the two people were seen and now its 10:20. Another lady (who had a 10:15 appt) came in and proceeded by another gentleman (10:30 appt). I ask the young lady how many people are ahead of me, she says 2. I inquire as to how since Ive now been there longer than anyone else that is waiting. She calls the lady with the 10:20 appointment and I wait. Ok, she has an appointment, at this point I assume Im next because again everyone else came after me. Its now 10:35 and she proceeds to call the gentleman that walk in 5 minutes ago and states he has an appointment. Never mind Ive been waiting 30 minutes, and employees are walking around laughing and joking with 6 clients in the lobby waiting for assistance. Even the manager is walking around like there isnt a soul in the bank. What kind of customer service are you guys offering? Why is there a 30-minute wait to be seen when the bank is empty? As Im requesting to remove my name from their list, the manager (black) can he help? Are you kidding me, you walk pass me five times? No, you cant help me and Ill definitely let every city employee I know to avoid your location at all costs. Mind you I still didnt get the card. Ill go to the location on Staten Island.

Published at a year ago

This was thee worst experience at this location I ve waited a whopping 50 minutes just to get an replacement MCU card. they took 2 people before of me who did not have appointments mind you. on top of that I counted about 14 employees who were just walking around laughing and joking like they were at a bar and they were only 6 customers who needed help

Published at a year ago

This instruction sucks. Waiting on the phone always for 1 hour. App dont even allow check blocking or inquiries. For some transactions they require phone text or voice verification. However, no voice or text comes through. The company lacks sophisticated modern technology. If I didnt have a mortgage with them I would have left. Even at the mortgage department, no one is available to take a call.

Published at a year ago

Horrible. Do not give these people your money.

Published at a year ago

Bank is great. The reason I give a 4 is that it need more branches and ATM locations. I have to travel to downtown New York when the MCU ATM is not working at my work. It takes me 45 min to go to the nearest by the time I finish at work, the bank is already close.

Published at a year ago

Good bank

Published at a year ago

slow with taking care of customers

Published at a year ago

No a bank for the hard working people.

Published at a year ago

MCU is the worst bank EVER. I have been on hold for 3 hours trying to fix a problem they did. This is unacceptable for a bank to treat your customers like this they need to fix this issue before i close my account and move to a bank that cares.

Published at 2 years ago

Published at 2 years ago

Made an appointment only to wait another 1hr and 30mins after my time. Also, Online banking extends wait call time as your waiting for Representative. My advice is to avoid banking with MCU altogether. There customer service is terrible

Published at 2 years ago

I witnessed one customer service rep is very rude and aggressive to a lady who walked in just to do business. She didn t have a name tag, but heavy set with glass and low cut hair. Her service is terrible and I never imagined to ever hear such rude behavior in a banking system. Without us customers, they won t have a job. Customer Service training is definitely needed throughout this location especially with those ladies sitting in the cubicles.

Published at 2 years ago

awful; long wait time; had problems with getting out of an insurance program; closed account years ago; theyre still mailing me invoices/statements as zero!

Published at 2 years ago

There are only two tellers during lunch hour.. how does that make sense? The workers are slow. IT takes ten to 15 minutes for one person

Published at 2 years ago

To the first teller nearest the customer service desk. Thank u so much for taking the time and patience today Thursday July 7th with my MIL when she was recounting her money and she made a mistake. Thanks for your patience with also helping to find her cane. Best cashier experience ever.

Published at 2 years ago

If I could give 0 stars I would. HORRIBLE!!! limited branches, no one can ever answer the phone and if you do get someone they cant help you..... The app is completely out dated.... dont even waste your time with their business.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Meh. Limited locations. Horrible customer service. Td bank just as good.

Published at 2 years ago

Horrible service one or two tellers with super long line..evertime i go i feel like im getting a panic attack. Just plain horrible!!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Customers should be allowed inside the bank when they need teller services. Why are we standing on line in the ATM area? The line is disrupting the flow of people coming in and out just to use the ATM. There is more than enough room inside the bank to stand 6 feet apart. There are other banks that allow customers inside as long as masks are on. This needs to change and soon.

Published at 2 years ago

Published at 2 years ago

I paid off a loan on time-since we the poor class who paid off through deposits. And the 3 points score I receive was a detrimental to me. I requested a another loan only $2,000 was turn down for credits scores even though I paid off through deposit . It s sad they don t work with everyone. And calls service poor. Just run by the government it s sad.

Published at 3 years ago

Published at 3 years ago

Where do I begin? $32 fee for $2 transaction. I wasn t aware of I was being charged for certain transactions. My experience has been ok with MCU. I ll be using a different bank soon. I asked to have some fees removed because it added up to $200 and they are not covering the transaction, they are just charging me additional fees. Seems like it s making me more in debt than resolving the situation. I reported my card being lost months ago and unauthorized transaction, never received a follow up.

Published at 3 years ago

Published at 3 years ago

Bank manager at 2 Lafayette was a nasty something I didn t even get her name but I pray I never have to deal with her ever again

Published at 3 years ago

Just spent 33 minutes, on hold, waiting to speak to a representative (listening to a repetitious boring recording). Just when I thought I had gotten lucky - the only thing I got was dead silence. My timer was still running so I dont know if I was disconnected. I finally hung up after 2 minutes of complete silence...

Published at 3 years ago

Really nice workers clean bank and fast but phone service is bad can t hardly get anyone on the phone as for check holding they should work on releasing it early than usual.

Published at 3 years ago

The Worst Credit Union EVER.... Simply Horrible..

Published at 3 years ago

Published at 3 years ago

Nightmare. 1 hour to reach customer service via phone. No response when emailing customer service. An organization in complete disarray. Avoid them at all cost.

Published at 3 years ago

I hope someone from corporate office reads this review or someone who can better guide me. As Ive already notified a member via the 212 number that MCU has for assistance. One day back in October 2020, I called MCU to find out if I needed a appointment to come into a branch to deposit a check because due to covid 19 I have had to schedule appointments whenever I had a check to deposit due to a last name change. I could not simply put it into the machine(ATM). After that call to MCU I noticed that my card had declined the next day. I called to find out why because I have money in my account. The customer service representative told me I had been entering the wrong pin. I was confused because my pin had been the same since I had MCU for 16 years. I had to go into a branch to change my pin a week later. Fast forward to this month here April2021 I noticed a transaction that was unfamiliar to me, I immediately called MCU and asked what it was but the teller said it was a automatic withdrawal and I dont have any automatic payments coming out of my account. I told her to stop the charge and tell me if any other charges as such had took place. She noticed this very same charge had been taking place since october( remember this is when I spoke with the teller about depositing the check) no coincidence there. I believe that the representative that I spoke with is the person that is stealing from my account or who is committing fraud. Why because after that particular call is when everything started. I was even notified that my email was changed which would have allowed this person to see all of my transactions (learn patterns) and see when I have certain amounts of money in my account. I hope someone reads this and can start an investigation into that rep because if it was done to me it is being done to so many others. I urge everyone to check their account statements and look out for something that says equity. Also check your email to ensure youre getting them because that is how this MCU crook rep managed to steal from me by seeing my activity. I have never had a problem with MCU until now and this is disgusting. I want this person arrested if it is in fact the one who did it. It has to be a inside job to change certain details about my account.

Published at 3 years ago

New ATMs are horrible. They don t let you choose what account to withdraw from even when you click More . They just give you a receipt and say you have insufficient funds. Me and 4 others were unable to make withdrawals and ended up just leaving. There s no signs to show how to use these new machines and their customer support is useless.

Published at 3 years ago

Not organized at all. Theres one teller and she is VERY slow

Published at 3 years ago

Published at 3 years ago

is terrible place to go

Published at 3 years ago

Published at 4 years ago

Published at 4 years ago

Unnecessarily slow service. Impossible to speak with a representative over the phone. Website interface is outdated and transactions are delayed in showing up in account. Find alternative banking options

Published at 4 years ago

Published at 4 years ago

Lousy service

Published at 4 years ago

Teller was extremely rude and discourteous. I had a 10AM appointment at this location. After going through the mandatory temperature check, I was DIRECTED to go to window 6. When I got there, I heard the teller say (whether directly or indirectly is besides the point) and I quote Out of all of the windows why they gotta send him here. When I called her out on it and asked to speak to her manager, she pulled the classic I am the manager BS. That s absolutely NOT how to treat the first customer of the day. Completely unacceptable in my opinion. This particular MCU has always had poor service, whether it be long wait times or very very rude tellers. It s not acceptable to go somewhere where you are putting your hard earned dollars and have to experience the horrible customer service over and over again. MCU really needs to train its employees on better customer service, or else they will lose me as a customer, because there are plenty of other credit unions out there. That s just my two cents....

Published at 4 years ago

Excellent

Published at 4 years ago

It s impossible to ever speak to a live person on the phone, I can t get through to online banking. Customer service is never helpful and they don t answer emails or call back. My money is trapped in this bank and I can t do anything about it. With their unreasonable hours it s impossible to ever get there if you have to work. It s really sad that these people can literally leave you on hold for 3 hours and then hang up on you which has happened to me several times a day every day for a week and a half.

Published at 4 years ago

Despite the quarantine situation everyone here was so helpful today... and not just that, they were happy to help! They really went above and beyond.

Published at 4 years ago

Published at 4 years ago

I have been a member for over 27 years and service has been lacking. To get a loan you have to offer up your first born! Customer service is lacking at times! They took the chairs away so elderly have to stand. Can t wait for annual board meeting I will vent my frustration. Yes attend the board meeting and vote!

Published at 4 years ago

I LOVED

Published at 4 years ago

under-staffed,slow-moving long line for teller services,poor customer service

Published at 4 years ago

Long wait times, inconvenient locations, ridiculous minimum balance requirements. Avoid at all cost.

Published at 4 years ago

The customer service is horrible the wait time is horrible this is the only bank company I know that we have to wait over 30 minutes to an hour to get to a teller window. It s ridiculous every time I come her and it s only two people at the windows. Unbelievable and I haven t even been with the bank but a month and I already hate it here!

Published at 4 years ago

Terrible customer seevice, they are always having issues with people stealing personal information. And horrible locations that are inconvenient

Published at 5 years ago

Published at 5 years ago

This is the worst branch I ve been to. Highly unprofessional and no help at all. I visited this location to request a card through the mail I gave the teller my new address and she told me a week. After a week went by I did not receive my card. A representative informed me because of my address change the bank did not send out my card. I really wish someone would ve told me this in advance. My second trip to this branch I informed the teller about my new location and she told me I would receive my card in a week that was also false.

Published at 5 years ago

I just had a conversation with one of them at the contact center named Williams he helped me set up Apple pay. he is the Best Worker there. And Has good manners.

Published at 5 years ago

Published at 5 years ago

Worst bank and worst service ever. Teller was rude and when I asked about policies and procedures, she threw a snotty attitude and said loud and clear: Im not gonna argue today and proceeded to call her supervisor. Instead of offering solutions they were rude. Any bank, including HSBC, Chase and Citibank, if I am depositing a check to my name from another bank to a different one, as long as the front is signed, the bank can stamp the back or have the name printed (its my account to my account). Stay away from this bank.

Published at 5 years ago

Customer service is disgusting. Very rude, dismissive. Getting online banking set up is a tedious experience, and they make mistakes with your money all the time. Their loans arent all that, you can get similar terms and interest from online banks or lending clubs. Its convenient if youre a city worker and want direct deposit, but I would rather avoid the headache and use a commercial bank.

Published at 5 years ago

Theres always some bs with this bank. Deposited my sons dorm room refund into my account with both signatures as per an mcu associate and was still denied with the bank stating we both needed to be there. Like which one is it? The check was supposedly sent to me almost 2 weeks ago. I live a block away from MCU and I havent received the said check yet. Will be calling my sons school to make sure there was no fraud done. Until then where is me and my sons money??????

Published at 5 years ago

Published at 5 years ago

Online banking is the worst I ve ever encountered. Too many restrictions and passwords and then the computer locks you out.

Published at 5 years ago

The worst bank for customer service nobody greets you you come in and everybody ignores you its the worst bank most likely in the world..... I can give it to zero stars I would..

Published at 5 years ago

Published at 5 years ago

I like this mcu...is clean, bright, and the tellers know how to do their job. I would recommend this mcu to everyone.

Published at 5 years ago

This place is so slow. One two tellers for 24 people and each person takes about 15 to 20 minutes to deal with. Every other bank has a minimum of 5 tellers. This place needs to work on performance if not I m going to another bank.

Published at 5 years ago

MCU is the worst and they have no consideration for peoples time. They can say come back if you dont have the wait time. But Noooo they make you wait for 50 minutes for another card, for all of that they could have mailed it to my house- that would have been quicker than waiting my whole lunch break.

Published at 6 years ago

Published at 6 years ago

The best time to go to any MCU is in the morning! During lunch is the worst time to visit for obvious reasons, other than that its okay.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Never less than a 45+ minute wait even when it is practically empty. I have to use my ENTIRE lunch hour (and more) during the week which is the only chance I normally get to run to the bank during business hours. They have NO customer service skills or organizational skills which makes it very frustrating when they are handling your hard earned money.

Published at 6 years ago

Published at 6 years ago

I had a very pleasant experience at this Branch. Mr. Charles and Ms.Wynn were extremely personable, polite and efficient.

Published at 6 years ago

It s non for profit. Good. Terrible in every other way. My debit card was hacked every month for months. Finally I had to close the account. I was just told it would take awhile to process before I could close it, but then it turned out that I was just waiting for someone who was on their lunch break, yet they didn t suggest I wait, just come back some other day. Unreal.

Published at 6 years ago

Published at 6 years ago

Its the best credit union. Now dont get confused with banks and commercial banks... Took back my 5 star. Why everyone of employees in mcu always act like they NOT entitled to be courteous to customers? Especially if a man. Had my worse day just now.

Published at 6 years ago

They are horrible. It takes forever to get through to customer service. They dont give their holidays hours via automatic service. Im closing my acct soon.

Published at 6 years ago

Published at 7 years ago

This bank has the WORST customer service. The tellers are rude and when you go to a branch its like being at the motor vehicle office. I do NOT reccommend this bank.

Published at 7 years ago

GREAT BANK!! NEVER HAD A PROBLEM!!! VERY CONVENIENT ONLINE BANKING!!! IVE TAKEN PERSONAL LOANS, ALSO BOUGHT MY NEW TRUCK THROUGH THEM!!! FYI--- I NEVER HAD A PROBLEM!!!! KEEP UP THE GOOD WORK MCU!!!

Published at 7 years ago

when I first became a city employee, I was told that banking with MCU provided many perks. Direct deposit is processed sooner, interest is great, and you have access to good loans. Direct deposit is definitely processed sooner. I guess if you are living paycheck to paycheck that is a perk. interest is a joke. so is customer care. for months the website had a bug that did not allow me to register or access my account online. the branches are few and in between and due to the nature of my title, I never could make it in. Months after opening The account, i was finally able to access the online features ( aka view my balance without paying a fee). P.S. the mobile app AND mobile banking are still both bugged and dont work for me. phone support is also horrendous. There is an automated line which allows you to access a very bare menu of options but nothing helpful such as transferring money or stopping deductions. I discovered after a fee was taken out of my account that there was a minimum balance of $500 required after one year of opening the account. This had never been explained to me in the past. This was the last straw for me. I discovered that you cannot close the account online or via phone so I walked 20 minutes during work to try and talk to someone. The bank was in the style of a DMV. i spoke to a clerk and was told to grab a ticket. The queue was posted on TV screens. Finally when I was called I was told I would have to wait 6 weeks for deductions to stop before I needed to come back in person and close the account. TL;DR: MCU is inconsiderate, inconvenient, and offers little to no benefits for NYC employees. I was truly shocked to discover a credit union servicing so many people for so long could be so horrible. STAY AWAY!!!!

Published at 7 years ago

Been a member for 7yrs...good service but they need to build more branches.

Published at 7 years ago

In and out within seconds.

Published at 7 years ago

This bank is garbage! Perhaps the validity of opening an account with this bank may come from other services that may be helpful (good rates on insurance and car loans), other than that. Total crapola. I had an issue with them, had to wait and wait in the branch. Then there comes the very unprofessional customer service by phone and also the website which is totally bad. No good overall.

Published at 7 years ago

Published at 7 years ago

Been a member for several years and have always received excellent service

Published at 7 years ago

Published at 7 years ago

Before you get too excited about their low interest rates, please do a bit of research and read all of the caveats, as it is certainly not easily found. I saved a little over 2.5% moving from Chase to MCU, which translated to saving around $30 a month. Not ground-breaking, but its still almost $2000 over the course of all the loan payments. However, if you go straight to MCU for a new loan, you can save even more with 1.5%. As enticing as that is, here are things to pay attention to: * You need to set up direct deposit from your employer straight into your MCU account. If you dont, theres a penalty at the end of the month * You need to set up automatic payments from your MCU checking towards the car loan. If you dont, theres a penalty at the end of the month * You need to maintain a $500 balance in your MCU checking account at all times. If you dont, theres a penalty at the end of the month * You cannot pay your loan via mailing in a check (as told by a MCU rep) * You can pay your loan at the teller window via cash or check, but branches are far and few between. However, the above points still remain in effect regardless * Even if you successfully set up direct deposit, it will work for a few pay periods, then rejected for no reason. MCU seems to have a horrible Automated Clearing House (ACH) network. In retrospect, I should have kept it with Chase, pay more towards principal, and still keep my interest payments low.

Published at 7 years ago

Published at 7 years ago

Horrible bank. Inconvenient hours and locations... tons of fees and poor customer service... do not recommend...

Published at 7 years ago

Awesome

Published at 7 years ago

Fees Fees Fees Dont use them

Published at 7 years ago

Published at 8 years ago

My mom been going to this bank for years , everyone is friendly and very clean and reliable

Published at 8 years ago

Published at 8 years ago

The cards give too much problem and going to the customers service by phone is another headache, I dont understand

Published at 8 years ago