Municipal Credit Union

Kimberly exhibited highly expertise in her assigned position. She also was very friendly while exhibiting professionalism in handle what I might state an extreme problem. I will recommend the highest Milliken reward for her. My problem was solved by her for which I have dealing with since 7/24. This was a great accomplishment for me.

Published at a month ago

They have only two - four tellers at a time causing long lines. Best advice is to come before 10:30 or expect long lines.

Published at 2 months ago

Once in a while you will deal with a pleasant teller but the account services agents are very rude and always appear bothered to help you. Constantly rubbing their heads and eyes like they just want you to go away so they can do nothing. I never thought about going back to citi bank but, MCU will have you think about it.

Published at a month ago

Kimberly was so fast, professional and sophisticated . She was determined to complete the services I came for. She did not want me to leave without success. Her organizational skills and timeliness was impeccable .
She made my day! Thank you MCU for excellent service the way Kimberly delivers .

Published at 5 months ago

Best appointment I had. Ms. Kimberly was so nice and very polite during my visit. Gave me so much information that will benefit me now and for the future. Her demeanor was 10/10 and I’m so glad I was matched up with her today. Very easy to set up an account and no complaints once so ever. It was fast and easy. Thank you for having me. It’s great being apart of the the MCU family!

Published at 6 months ago

My mother and myself walked into the Downtown Brooklyn MCU branch to make a simple deposit. From the onset, the teller was rude, impatient, and appeared as if she did not want to be there. We briefly spoke to the management, and he just brushed us off. Our visit to the MCU branch in Downtown Brooklyn was embarrassing and just plain unprofessional.

Published at 2 months ago

Hi. Kimberly Sivers is Very Professional, Caring, and Kind!! This morning she went Above and Beyond to solve all of my issues, and worked extremely hard to get me out in a timely manner!!

Kimberly has a Great Personality, and is definitely a People Person!! Please Recognize her for her hard work, and give her a bonus!! Thank You Kimberly and I Truly Appreciate You!! Thank you MCU!!

Published at 2 months ago

I had the pleasure of working with Kimberly and she was a joy to work with. She explained everything in detail. I went in on Monday and there was a lot of people waiting. It was the first of the month, so its usually like that at the banks. But all the workers were super nice and helpful especially Kimberly! I'm glad I chose MCU.

Published at 5 months ago

Once in a while you will deal with a pleasant teller but the account services agents are very rude and always appear bothered to help you. Constantly rubbing their heads and eyes like they just want you to go away so they can do nothing. I never thought about going back to citi bank but, MCU will have you think about it.

Published at a month ago

MS. KAMESHA BLAKE IS VERY PROFESSIONAL.....SHE HELPED ME REFIN ANCE MY CAR.... SHE IS ABSOLUTELY A PLEASURE TO WORK WITH......VERY KNOWLEDGEABLE OF HER JOB....THANK YOU MS. BLAKE....SATISFIED CUSTOMER.

Published at a month ago

Horrible service all around every other location does anything fast this one sucks ass the representatives just send u back to the machine when you call. I replaced a card and the card didn t work so it was a waste of an hour of my life and yes it takes an hour to get a new card

Published at a month ago

Kimberly exhibited highly expertise in her assigned position. She also was very friendly while exhibiting professionalism in handle what I might state an extreme problem. I will recommend the highest Milliken reward for her. My problem was solved by her for which I have dealing with since 7/24. This was a great accomplishment for me.

Published at a month ago

Kimberly Sivers was the best. She was very helpful. With service reps like her MCU is in great hands.

Published at 2 months ago

The atmosphere sucks, you will be on the line for an hr and only 3 to 4 tellers working, when there 15 tellers seat open. I hate coming here. They need to do better for all there locations.

Published at 2 months ago

If could rate ZERO I would. MCU operation is NOT for todays world. There is no use for this Credit Union. The Call Center has been sending emails for a Branch Manager to return a call to me and I havent received a call to date. How ironic that this Credit Union holds your funds and never allows your deposit

Published at 2 months ago

They have only two - four tellers at a time causing long lines. Best advice is to come before 10:30 or expect long lines.

Published at 2 months ago

Ms. Kimberly, was very helpful and pleasant, easy to understand. I will appreciate it the help I get from her.

Published at 2 months ago

My mother and myself walked into the Downtown Brooklyn MCU branch to make a simple deposit. From the onset, the teller was rude, impatient, and appeared as if she did not want to be there. We briefly spoke to the management, and he just brushed us off. Our visit to the MCU branch in Downtown Brooklyn was embarrassing and just plain unprofessional.

Published at 2 months ago

Published at 2 months ago

Hi. Kimberly Sivers is Very Professional, Caring, and Kind!! This morning she went Above and Beyond to solve all of my issues, and worked extremely hard to get me out in a timely manner!! Kimberly has a Great Personality, and is definitely a People Person!! Please Recognize her for her hard work, and give her a bonus!! Thank You Kimberly and I Truly Appreciate You!! Thank you MCU!!

Published at 2 months ago

Christian was able to assist to me and answer all my financial needs and questions

Published at 2 months ago

Published at 2 months ago

Kamesha waited on me after I had waited for 53 minutes. She was supposed to be on lunch but she extended her lunch for me. Thank you so very much for having a worker like her.

Published at 2 months ago

I just like to say that both Brandy and Kamesha are excellent employees who thoroughly explained the type of transaction I wanted to do. They made coming to MCU a pleasurable experience and I will encourage my co-workers for NYC Transit to join and stay with MCU who has truly a winning team. Brandy and Kamessha really need to be commended.

Published at 3 months ago

Published at 3 months ago

I had to replace my debit card bc I lost my wallet. I went to MCU on Jay st in brooklyn, today, with my dog..the gentleman at the account services desk, African American with glasses, helped me to supposedly get a new debit card. He comes out to give me the card and I did try it b4 I left the branch, it said declined, but I thought I did something wrong and I left..as I am looking at the card, its the same numbers that I was trying to replace..the idiot gave me back the same damn card I gave to him. I am so upset that I have to go back to the bank bc of his not focused demeanor

Published at 3 months ago

Kimberly was awesome and I would highly recommended her.

Published at 3 months ago

Just visited MCU and opened an account with Kimberly Sivers amazing! For starters my experience was very welcoming and engaging! Setting up my account was seamless! She s very professional and efficient! I recommend her to anyone coming to MCU.

Published at 3 months ago

Great Service .. Very professional and pleasure walking in to everyone smiling .. Awesome customer service. Special thanks to Laticha and her supervisor .. Job well done

Published at 3 months ago

I had the pleasure of dealing with Kamesha Blake Member Service Representative at Municipal Credit Union Branch at 350 Jay Street, the professionalism, along with the short amount of time spent on opening my account and informative information on the accounts I am interested in opening with MCI was beyond excellent customer service and done phenomenally with a smile! The service I received should be what a customers should experience, I will definitely have my family members re-open their accounts with MCU and will be recommending my colleagues in the industry to open their accounts with Municipal Credit Union as well 10 Stars Ms. Blake you rock!

Published at 3 months ago

I recently opened a new account at MCU, and Kimberly S. was just so sweet and kind! What should have been a boring experience was made so much more pleasant with her help! I m looking forward to making MCU my main bank!

Published at 4 months ago

Bank with MCU on jay street had the best informal experience with Kimberly Sivers. Thanks again.

Published at 4 months ago

Kimberly was so fast, professional and sophisticated . She was determined to complete the services I came for. She did not want me to leave without success. Her organizational skills and timeliness was impeccable . She made my day! Thank you MCU for excellent service the way Kimberly delivers .

Published at 5 months ago

As a 10+ year customer with MCU I have to acknowledge that Mrs. Kim Sivers is the most professional, caring and knowledgeable Bank agent that I have the pleasure to work with for My used car loan and today with my personal loan. Thanks Kim you are e wonderful!

Published at 5 months ago

I had the pleasure of working with Kimberly and she was a joy to work with. She explained everything in detail. I went in on Monday and there was a lot of people waiting. It was the first of the month, so its usually like that at the banks. But all the workers were super nice and helpful especially Kimberly! Im glad I chose MCU.

Published at 5 months ago

These People are Friendly But Sometimes they are VERY VERY Annoying And They Help you.

Published at 5 months ago

Strong need to improve

Published at 5 months ago

Ms. Kamesha Blake was very helpful and knowledgeable. Courteous and professional. Only person that was able to satisfy my request. Thank you.

Published at 5 months ago

This bank is the worst they always have empty teller windows while the majority of workers are all walking around talking and doing nothing, in the meantime the lines are long and out the door. But what s really aggravating me is I deposit a check but they put a hold on the check for 8 days even though I have a bank account with a direct deposit from my job I the meantime I need my money to handle obligations Iam currently out of work with a fracture. I called the bank and the operator said that it they would release my money to me but still nothing, this Credit Union is not all it s crack up to be not to mention the atms they don t have various locations

Published at 6 months ago

I had Kimberly Sivers assistance me today. I had a problem with my account, and she was patience, extremely knowledgable,and very pleasant . I would always want her to assist me. I have been coming to mcu and Kimberly is the best.

Published at 6 months ago

Best appointment I had. Ms. Kimberly was so nice and very polite during my visit. Gave me so much information that will benefit me now and for the future. Her demeanor was 10/10 and I m so glad I was matched up with her today. Very easy to set up an account and no complaints once so ever. It was fast and easy. Thank you for having me. It s great being apart of the the MCU family!

Published at 6 months ago

The worst place to do business. On 4/26/24 Saturday at approximately 9:15 am. I stood on the information line for an half and hour I was told that my name would be called after seeing 2 people that was behind me name being called I went back to the nonattentive clerk and asked why wasnt my name being called. He then looked in the computer and didnt see my name and proceeded to again asked for my ID and pretnd to put my name back in the system after hearing 2 other people name put in the system at this point I demand see the Manager the manager. He then pretent again to act like he spoke to the Manager I then ask the lady to see if she could tell the Manager that I would like to see him I was told he after waiting an additional 20 mins. When the representative called another person I went to her and asked if she could get the Manager for me She became a little rude and told me that the Manager was on a phone meeting so would I like to see him or wait for my name at the point I demanded to be seen right away because I did waited at this point going on an hour. I NEVER GOT TO see the Manager because the workers basically look out for each other when treating the memebers like crap. The person never apologized for his wrong doing by not putting me in the system instead he brushed it off like it wasnt nothing.The Manager never came out I heard him on the phone but when a worker went back there to his office he addressed there question even the person that helped me she didnt know how to handle my issue she went to him and he told her what to do after the credit card dept told her that the Manager had to handle the situation so he never addressed my issue nor did he speak to me. Just disgusting looking for another credit company to do business these workers are the worst as well as the manager. From what I see the Manager is passive aggressive and just walk around throwing his dreads out of his face and dont really want to communicate with the members. You can tell by the workers behavior that customer service is not one of their strong points they are just unbelievable rude. They need a whole entire new staff even a new manager people that knows how to treat others. This Manager definitely approves bad behavior from the staff.

Published at 6 months ago

Their atms is NEVER working...just ate my card and claimed Fraud on my account on THEIR atm....now I have to wait until Monday to get A NEW CARD and NOT GET WHAT I WENT TO THE ATM ORIGINALLY FOR....they can NEVER KEEP IT TOGETHER...about to switch banks as this is just ridiculous.

Published at 6 months ago

Be aware of this place. They are thieves! They stole my money. Do not do business here! I came to this place suggested by a coworker shopping around for good mortgage rates. She had mentioned MCU rates maybe lower than regular banks. When I asked, they were about .50% lower, which when talking about rates make a difference. I wasnt ready to buy yet as my offer hadnt been accepted. After waiting for over an hour, I finally met with a customer service representative, who said that in order to be able to borrow I needed to be a customer and told me to open an account. I asked if there was any fees on their checking account, and she said no fees. I remember I asked because I know conventional banks charge them. However, she swore there was none, so I opened the account with $200. Then covid hit and didnt borrow money from them. A few years after, I received a letter saying that my balance in the account was zero. I went to MCU to ask why and they told me the account had service fees $6.99 or something like that every month. I said that I was told there was no fees. The guy said that was only for the first year. Something I was never told. Not once I received a statement, letter or notification that fees were being taken. Nothing, just that one that said my money was gone. I went there several times, waited hours and hours, called and wrote letters to their main branch, talked to the someone that said it was the mamager/VP and nothing. They will not refund the money. I even offered to deposit more money if the original $200 was reinstated. Nothing. My money was gone. My hard earned money. They took it and wouldnt want it back. Of course they lost a costumer for $200, which is nothing for a huge corporation like this but means so much o me. A regular hard working person.

Published at 6 months ago

I had A great Experience today I Had multiple things That Needed to Be Done And Got Them all Done Today Kimberly Was A amazing Help She Help Get a replacement Cards dispute Transactions Open up a higher interest Earning Accounts And my online banking She Has Great personality She was warme welcoming and pleasant person To speak with

Published at 6 months ago

My experience was always a good one.The tellers are professional always greet nicely.My business is done in a timely manner.I only do my business here because it quick fast and done right

Published at 6 months ago

Kim is a wonderful person to deal with when the customer doesnt have any patient and Kim was extremely patient with me.

Published at 7 months ago

I came to the 340 jay street branch on Wednesday 3/13/2024 and had the worst experience in my life. I had to come and get a new card and Guerline Cesar which was a MSR was very rude and unperfessional, I was waiting in the line for a least 15 minutes and someone who had an appointment skip the line which nobody knew about they where no announcements. She then screamed out well know you know very rudely she continues to ho back and fourth with head movements and this is not the first time this lady act this way towards clients, She needs to be discipline for her actions. This should not be tolerated from any MSR, we are customers and would like to be treated as such.

Published at 7 months ago

Published at 8 months ago

Published at 8 months ago

Where can I start, I visited this location several times and only met with a very few who s pleasant or willing to help. I rarely leave review s however this caused for one. Around the beginning of January I was assisted by a woman named Roxanna, I went to add direct deposit to my account and the whole time she gave me attitude and was talking with her hands. I thought maybe I was asking too many questions as I m new to this. I was so annoyed by her that I proceeded to leave. While walking out, I overheard her talking about me to another lady. She stated I talk to much and she wanted me to hurry up so she can go home I felt extremely uncomfortable and unwelcomed. When I ask to talk to a manager the lady at the front desk can t remember her name but something with a G said he s busy in a meeting and we are about to close I will never return here, please retrain your staff on customer service or get rid of the staff who s uncaring.

Published at 8 months ago

Love this bank customer service is very great

Published at 8 months ago

Visited the Jay st location And staff Kimberly S. Was extremely helpful. She took me off the line with a pleasant smile. She answered any questions I had. Thank you so much for your help, you have a beautiful spirit.

Published at 8 months ago

Although the line was ridiculously long and slow, when I reached the teller, customer service rep, EBONY she was patient, calm, accommodating and made adjustments to my request without any hesitation. Service with a smile should be a standard!! Thank You Ebony

Published at 8 months ago

Ms. Guerline was compassionate-courteous and professional. I am a senior and I very much appreciate the service.

Published at 9 months ago

The lines become long because Grios are too comfortable some of the workers have personality issues it still a great place.

Published at 9 months ago

Ebony was so helpful. She helped me with so many transactions. She was very polite and very professional. I definitely would recommend her services to other people.

Published at 9 months ago

I recently experienced an interaction of exceptional customer service that merits recognition After two long phone calls with phone support (on a Saturday) that didn t yield any results I had to make arrangements to visit the Jay Street Branch first thing Monday morning to rectify an issue with an inbound wire transfer. I recently opened a new account with MCU and have been a bit underwhelmed with the availability to customer service. I was a bit annoyed and not expecting to solve my issue with the first representative I d be speaking to. Ms Kamesha Blake astounded me. She listened, asked clarifying questions, she picked up the phone to get us further assistance and she solved the problem. After clearing that issue I had ALOT of other unanswered questions/problems. Again, she patiently listened, interjected with clarifying questions, sought out answers and explained/resolved issue after issue. She delivered world class service, complimented with empathy, respect and an authentic human connection. Truly and honestly a rare thing to find these days. So much so that here I am, submitting a positive review to publicly share kudos and appreciation to Ms. Kamesha Blake. Thank you for all of your assistance, professionalism and understanding.

Published at 9 months ago

This has been the single worst banking experience Ive ever had. Ive been with MCU a few years now and they only get worse every single time. Its impossible to get anyone to help on the phone. Something is always being compromised that results in hundreds of customers showing up at once to resolve the same issues. The business hours are GARBAGE, and they dont even make up for it by have a phone service AT ALL. The AI voice command that was enforced without a single customers consent doesnt even work. We used to be able to pay our bills at the kiosks, but now we cant. Im always behind because my job hours are longer than MCU is ever open. This review is longer than MCU business hours. The staff, although lovely, is slow because they are used to things being a mess and the customers being upset about it (my opinion). There is no sense of urgency at MCU. Its almost like they dont know they are working with our HARD EARNED MONEY THAT IS OURS. Why is our money always compromised? WE LITERALLY NEED IT TO LIVE. MCU destroys trust in the word union. Absolute, pure, unsaturated garbage bank.

Published at 9 months ago

Trying to get someone on the phone is impossible. Cant even reset a PIN. I rate the Customer service with no stars if I could. Do what I did. Take your money out and move it to a real bank.

Published at 9 months ago

Customer friendly staff, comfortable environment & quicker service. I love to be here.

Published at 10 months ago

Dont use them, I promise you any bank is better than this. They suck.

Published at 11 months ago

MCU offers good interest rates on loans compared to traditional banks. Besides them charging me extra interest on additional payments on my loan in the past, Ive so far enjoyed a positive banking experience with MCU.

Published at 11 months ago

Published at 11 months ago

I would not recommend that anyone join MCU. Interest rates are no longer lower than most commercial banks and customer service is abysmal. Sorry, but MCU is not what it used to be. I have been a member for 16 years and they are treating my like garbage. I had never faced this before. MCU used to regard its members, but they no longer care. I have been trying to get in touch with the lease buyout department for the past three weeks, but they refuse to call me back and said they already spoke with me. I have sent complaint letters because the same department lied to me and harassed me. MCU never wrote back and I just keep getting the run around. I guess there is no accountability and staff can do whatever they want. It is really sad that you can no longer count on MCU.

Published at 11 months ago

My visit @ MCU 11 / 16/ 2023 , Was Awsome !! Kimberly S. Was Very Nice , Patient , and All around Helpful !!

Published at 11 months ago

Very helpful and pleasant smile. Help me setup my online banking account.

Published at a year ago

terrible phone reps, terrible wait time to get a rep, coin machine in branch nvr works, not enough branches

Published at a year ago

Kimberly Is Awesome, very knowledgeable and patient. Thank you for being accommodating.

Published at a year ago

Mr. Kirk Smith customer service representative is very profesional, helpful, informative, knowledgeable, experienced, educated, and with great personality. Thank you very much for your help Mr. Kirk.

Published at a year ago

Kimberly has great service!

Published at a year ago

As much anxiety as Ive had, and as much trouble as I gave, Kimberly S. was cool under pressure. She was very professional, and knows her stuff. I would give her a 15 out of 10 if I could. Thank you for your patience!

Published at a year ago

I had a really trying issue and Kimberly wouldnt let me go until she saved the day. And she did 10 fold!

Published at a year ago

I went TODAY. TO THE BANK. THE ATTENTION WAS INCREDIBLE. KIMBERLY EXPLAINED EVERYTHING AND TOOK HER TIME TO HELP ME. THE CARD WAS GAVE TO ME THE SAME DAY. I THINK IT IS THE BEST BANK IN THE CITY. IN OTHER BANKS THEY DO NOT GIVE THE CARD IMMEDIATELY.

Published at a year ago

What kind of bank closes at 4:30pm Monday-Thursday the average person leaves work at 5pm and what bank takes 7 business days to clear a dame check MCU that s who this bank is an ABSOLUTE JOKE

Published at a year ago

Where can I start, I walked in this branch and I was losing my mind. The line was long and people were a bit rude however a lady the branch named Kimberly assisted me with care. She helped me with my anxiety and assured me everything would be okay. Thank you Kimberly and jayst.

Published at a year ago

I walked into the Downtown Brooklyn 350 Jay Street Branch of MCU. I was so upset about a past Secured Loan. I was even calling the BBB and also very frustrated with MCU. However, I worked directly with Member Service Representative, Ms. Kamesha Blake, who immediately resolved so many issues for me as she unpacked problems on a deeper level. Firstly, my phone contact information in my MCU Profile was completely incorrect. So when MCU called or texted me in the past to resolve this issue, of course communication was non - existent. I thought I was being ignored. Ms. Kamesha Blake updated and verified all my information and meticulously and very professionally explained how a Secured Loan works. Ms. Blake was so patient and she printed out my statements and also highlighted transactions to my complete satisfaction. I am so happy that Ms. Kamesha Blake restored my faith in MCU and I am indeed a Happy - and - Satisfied Customer!

Published at a year ago

I was very impressed with the length Mrs.Roxana Quinde Went To While Helping Secure My Loan For My Family Crisis. If There Were More People Like Her In This World. The World Would Be A Better Place.

Published at a year ago

Attitude with the service not all but a few need cpr trying in customer service

Published at a year ago

Very good bank and the workers are very nice and if you loose your card you get it in one day and their never any violence act at least that I saw .

Published at a year ago

Ms Tessa Richards is very pleasant and informative. I had money in my account sitting for years and she suggested for me to open CD s and ever since she becomes my banking advisor. Thank you MCU for making her available to help out persons like me with limited investments knowledge. Ms. Richards has been outstanding in her work performances.

Published at a year ago

Kirk Smith is a PHENOMENAL CUSTOMER SERVICE REP! Y all need to give that man a raise!

Published at a year ago

i worked with mr. kirk smith at this mcu branch. his professionalism, friendly and knowledgeable attitude is exemplary. mcu jay street and mr. smith are wonderful assets to our Brooklyn community.

Published at a year ago

Representative Kirk was very helpful. He was patient and explained everything. I had a great experience and I will recommend others to join. Thank you.

Published at a year ago

M. Camona very professional and pleasant.. Very informative ..

Published at a year ago

Mrs. Roxana Quinde is very professional and knowledgeable in helping start and complete. My request. That I had. And there to the end. I must add very respectful. And proof read everything

Published at a year ago

Anaiya service was excellent true customer service

Published at a year ago

Excellent customer service, professional, patient, courteous, goes above and beyond. Needs to be commended. This applies to Anaiya Reed.

Published at a year ago

Published at a year ago

Visited this branch for teller services yesterday and dealt with Tesha Richards, she was extremely helpful, courteous and professional. She answered all my questions and pointed me in the right direction to be correctly serviced. Thanks a million!!!

Published at a year ago

This isn t about the specific branch it is about MCU as a whole. I would throw my money into a fire before I ever let MCU hold it! The absolute worst bank I have ever in my life dealt with. Call center employees are an absolute joke! They completely lack any sort of listening skills and are severely undertrained at customer service skills. The hours are abysmal. Having problems with your account or accessing your money past 5pm or on the weekends, may as well find someone to borrow money from bcus they are closed to assist you. Oh and give them your ssn, your acct #, your pin#, address and phone number but forget your last transaction on the account and yeah they are unwilling to help you. This is an unbelievably atrocious bank to use to hold your money.

Published at a year ago

Worst mcu branch this far . If you have 45-60 minutes to waste then this branch is for you . Employees refuse to do their job they are laughing and giggling instead of taking customers. My name and I d were taken down and after 40 min of waiting i went to the line for them to tell me name was never put in the system even though i gave the man my id.

Published at a year ago

I glad they hired more phone representatives don t have to wait an hour to speak to someone.

Published at a year ago

Long wait and no information to my concern and this is 2023 do better guys

Published at a year ago

Although, Ms. Butler ( at the downtown Brooklyn) did point me to the problem as to why my sons square account was charge, because, of insufficient funds. It still remains that the problem was caused by that fact I was never informed of your November changes to the system. Seriously, just by stating that he should have switched the money from his saving (priary account ) to his checking account. That still doesnt replace the $26 that was taking out. That is the core problem. Thank you for your time.

Published at a year ago

Published at a year ago

Published at a year ago

Published at a year ago

No problem. Line went fast.

Published at a year ago

This guy Kirk is just awesome. He served me very cool and really fast. No red tape or any unnecessary questions. He was just serving me with ease.

Published at 2 years ago

I called in earlier in the week and got above and beyond service from a customer service agent that helped me tremendously. Per her intervention and suggestion it all worked out and my reimbursement went smoothly. Thank you.

Published at 2 years ago

Banking is very efficient.

Published at 2 years ago

Its a bank yall!

Published at 2 years ago

Just awful no real company attached to federal government should operate this way, BUT LET ME STAY IN REALITY NOTHING IN THIS SYSTEM OF THINGS IS PERFECT BUT THIS IS DISPICABLE FOR SUCH A BUSINESS ITS REALLY BAD NEEDS A WHOLE WORLD OF IMPROVEMENT LIKE SERIOUSLY..FACTS.

Published at 2 years ago

How secure is MCU employment that someone feels comfortable brazenly lying about services to customers? I visited this branch last Friday 7/22 to use the coin machine; when I saw it was out of service, I asked a staffer (who didnt wear a name tag or identify herself) when the machine would be fixed and her response was to call the number on the back of my debit card to find out. That number is listed as an option for lost/stolen cards and none of the several automated menu options on that phone line lead to any clarity on if one coin machine at one branch is working on a particular day.

Published at 2 years ago

I scheduled an appointment for 9:45 am. It is now nearly 11 am and I am sill waiting along with at least a dozen other people. People shouldn t have to take off from work for several hours to attend an appointment at the bank. There s also no parking in the area, which makes the situation far worse because you have to pay for parking. The staff has been completely unhelpful and unresponsive when asked about the timeliness. They re already at work so they couldn t care less about everyone else s employment. Their blatant disregard for their clients is palpable and deeply unprofessional. I d highly recommend banking elsewhere.

Published at 2 years ago

Makeida at Mcu is completely and absolutely wonderful, she is very professional and I m so happy to have worked with her when opening my account and getting a loan approved. Makeida is a god send and I hope she doesn t ever leave so that I can always refer to her for my personal banking needs! Mcu has been nothing but good to my family and I.

Published at 2 years ago

I love the bank and my favorite

Published at 2 years ago

Never had a problem with MCU in 30 plus years.

Published at 2 years ago

I never feel so humiliated , I call the bill collector , when I start to talk. The agent hang up on my face with an attitude over the phone , that was a rude person and no one can t help me

Published at 2 years ago

This branch provided me with zero assistance. After dealing with customer service all week and finally being told my account was reinstated, after being a victim of fraud. I get to the 350 Jay St branch and am now I m being told my account is restricted. I showed the email that came from the FRAUD AND SECURITY department stating that after providing them with the requested documentation, my account has been reinstated. The branch manager stated that it was not noted on my account and there was nothing he could do. This was complete nonsense and I am having a very difficult time believing that. I did not generate the email myself. So due to miscommunication within MCU I m unable to deposit a check that I have WORKED for into and account I ve had since 2013 because the brand manager claims he cannot override the system. I am frustrated, disappointed and completely done. The branch manager was insensitive and did not even attempt to assist.

Published at 2 years ago

I ve been a member since 2013 and if all you need is a debit/credit card? Great. Customer service is the worst ever. I ve been on the phone for as long as 3 1/2 hours for a representative and a minimum of an hour wait. I avoid calling like the plague. Within the past few days, I attempted to send my daughter money through Apple Pay (iMessage) and I was declined a few times and eventually found out that my zip code was the issue. Called and waited 26 minutes and was told you tried too many times but wait 5 minutes and the problem should be resolved. I followed instructions and was declined. I called back to find out that I made too many transactions and should wait 24 hours which I did. After 24 hours, I was declined again, I called back. I was screened like a fraudster (that s ok) and was told an Apple representative would call me back within a 24 hour timeframe! I asked, shouldn t I call Apple instead? the response was NO. So I called Apple just to make sure all was well and now I m looking for another bank for lack of customer service, support and access to my money; through the medium of my choice. I can wait till Friday to get my paycheck instead.

Published at 2 years ago

The Experience is great here. Everyone is so helpful. Manager of this branch gave me great customer service. I truly recommend this branch. Manager made sure he accomplished what I needed, very helpful. Everyone was very professional as well. Im happy and proud to give this branch a 5 star, they deserve it.

Published at 2 years ago

Published at 2 years ago

Have an appointment for 12:30pm along with 8 other persons. Receptionist is very courteous and helpful, but the pace at which customers are serviced is simply unacceptable. Ive been waiting for half an hour and my number sequence is not even displayed on the screen. Looks like Ill have to skip this again.

Published at 2 years ago

Came here to payoff my auto loan, and the line starts at the stairs... Smh....

Published at 2 years ago

I always call you some professional

Published at 2 years ago

I have a 10:30am appointment, and someone came in an hr after me they went and talk to someone and skip me I been here since 1034am and still sitting here after 12pm never coming to this location again and am putting the word out there that people dont come to this location at all.

Published at 2 years ago

Published at 3 years ago

This is not directed towards this branch but to MCU s customer service and how outmoded, confusing and prehistoric it is. All I am wanting to do is reset the pin for my debit card and I have spoke to several people who have been no help whatsoever. I currently live in Ohio so I can not just stop in to get a new card. When I then call and just try to report it missing the person helping me directs me to customer service. Why pray tell would their be a division to deal with lost and stolen cards who funnels their calls to customer service who is not part of the web of information so they are as lost as the person that needs help? Municipal Credit Union with all the years it has been in existence you would think they would fix their antiquated customer service system and ability to do something as simple as changing your debit card pin. For the love of convenience and customer service fix it.

Published at 3 years ago

The teller made a mistake with my transaction and took forever to help me.

Published at 3 years ago

I ve been on the phone for 2 hours and 21 minutes listening to music and automated messages, this is not the first time but this is the longest on phone, I am definitely going to move majority of my money out of here cause when things come up there is no help for rescue real quick or after 5 pm, I ll only would use them for low interest loans, so to add to this I went to the jay street branch just so everyone who does pay roll deduction will know ,my loan was paid off two month but the amount of the deduction is still coming out my check, I was told there policy is to keep taking the money place it in saving account until told to stop and it can be done only in person

Published at 3 years ago

When ever I need they help they will always have my back

Published at 3 years ago

RUDE

Published at 3 years ago

Coin deposit machine is broken more than it works. Call before you go there to use it in order to verify it is working THAT DAY. Mind you, you will be on hold about an hour before being able to speak to someone. What a joke.

Published at 3 years ago

Published at 3 years ago

While the bank is good for building credit and saving money, I have never received such poor customer service via the phone. I have been on hold for nearly an hour while trying to contract them. And they don t even tell you how much longer you have to wait or how many people are ahead of you. I also changed my pin at the bank with the person at the front desk and she stated it will take about 30 minutes to an hour to fully change. It has been 4 days and my old pin and new pin are not working so I can not access my money. It is very upsetting.

Published at 3 years ago

Update: Coin machine out of order since the start of of pandemic. Since my last review it has improved some what. There is no more number to take for teller services. You just have to wait on a long line. If you want anything other than teller service you do have to take a number. Prepare to wait a while. When they finally get to your number they do their job well.The other improvement is that you have a coin machine. There is a line of old people changing their coin. I was annoyed that some of the security staff were critiquing, and commenting on customers appearance, and guess they are not busy enough. I found this to be very unprofessional. They close the door by 1:30 pm and they are supposed to close at 2 pm on Saturday. There is long waiting times. If you have to go in make sure you have no other plans. You will be there an hour. The Bronx location is even worse.

Published at 3 years ago

They take to long to answer the phone. U will on the waiting line for over a hour only to talk to someone for 2 mins

Published at 3 years ago

This is the best branch in Brooklyn.

Published at 3 years ago

Always long lines and workers act if they don t want to work

Published at 3 years ago

It s so hard to do banking because not too many MCU bank and it s by appointment only.

Published at 3 years ago

Some of you just love to complain, wow the wait so long thats because most of you get on line to withdraw $20. Great bank.

Published at 3 years ago

Always a long wait..on 6/14/21..I called to get customer service after being on hold 55 mins, a recording came out stating there is a issue with the phone and got disconnected...horrible service in every aspect

Published at 3 years ago

I made a deposit early by one day and they refused to cash my check. Now I have to wait for them to send it out of state then back to me. Your telling me that even if its in your position and it was deposited at my branch, then tell me they dont have access to it. They didnt even offer 1/2 of my check to hold me down. Im so sick of these its not my fault workers compensation changed the date. The teller was nice thats all.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

very good been with them for 8 yrs

Published at 3 years ago

Published at 3 years ago

i am disgusted with this credit union, its always a problem i would not recommend to anyone even though i have in the past if its not the president or vice president of this company stealing your money its the system from your log in to branch access i deposited my check last week and now its missing i increased my secure card limit and my score dropped 153 points and there is no history of my deposit even though i have a receipt showing that i did deposit my checks i will not continue to vent i plan to go up there tomorrow

Published at 3 years ago

Antiquated system. These people operate in the Stone Age and lack quality customer service. Extremely long lines. Horrible experience.

Published at 3 years ago

At Jay st. Location. Had to make an appointment to reset my login info because no one ever picks up the phone. The actual branch is down the block and inside a courthouse and upstairs. Feels more like a villains hideout than a bank seeing how well they hid it.

Published at 3 years ago

Published at 3 years ago

Phone service suck can t never get anyone to pick up the phone ever I hate it

Published at 4 years ago

Published at 4 years ago

I am tired of this bank now,u calling for days now,and you holding for hours to get someone to answer your call ,when I first became a member its was wonderful now lord please, need to know where my money went from them to security mutual

Published at 4 years ago

I had to make an appointment to visit. The associate who helped me was great. However, make sure to check in early. There were people who claimed to have an appointment, and the person who was checking people in was allowing them to skip over people with appointments. I nearly lost my place in the queue because of that.

Published at 4 years ago

With all my visits, professionalism has been the social standard. Can get busy in there, but it is well handled. Clean and organized.

Published at 4 years ago

Its close too my house and very convenient

Published at 4 years ago

Published at 4 years ago

Theres always either only 1 or 2 tellers behind the glass.... or every human being in the bank is back there and still only 3 maaaaaybe 4 tellers assisting customers. The wait time is disgusting (pre-covid). The only time Ive ever seen them move fast is the last 30 minutes before closing.

Published at 4 years ago

I wish I could give no stars at all just to leave a comment I ve been on the phone waiting 3 hours since 12:00 to speak to a representative and because of this pandemic they re closing early at 4:00 today and still I haven t gotten anybody to speak to to fix the problem I m having with my card and they close soon sick and tired of calling to see if I can have something done over the phone

Published at 4 years ago

Published at 4 years ago

Never had a issue the early bird gets the worm!!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

The wait was a bit long but I already expected that. The member rep that I dealt with was courteous and helpful. She made the experience great.

Published at 4 years ago

This is the worst place to do business. You have to wait hours to do anything even to get a printout of your banking information. They make you stand in line for a teller and even took away the benches for sitting. Ive been here for an hour and Im still 3 numbers away from mine.

Published at 4 years ago

Long waits long lines take you hours just to get a bank card the worst bank service I ever had this branch is a nightmare

Published at 4 years ago

THE WORST BANK EVERRRRR!!!! Do yourself a favor and stay clear of them. You can never get anyone on the phone, if you do its after 45 mins to an hour. If you go in person make sure you are their when the door is open cause if you dont, you are going to be there for awhile. Cancel all your other plans. Hate i have to give it one star!!!!

Published at 4 years ago

Published at 4 years ago

The wait is ridiculous and customer service sucks

Published at 4 years ago

Published at 4 years ago

2 tellers and line is around the corner! Never seen anything like this!

Published at 4 years ago

Stay away from this location at all costs. Always understaffed and lines are LONG. Tellers move at a smalls pace and management does nothing to alleviate the situation. Ive been to other branches and do not experience the issues do here. I dont know if this location is prioritized lower because of its clientele , but improvemens need to be made

Published at 4 years ago

The MCU Bank on Jay Street in Downtown Brooklyn is nice to check out if you need to deposit or withdraw and they have ATM Machines inside the bank as well and the people are friendly too and if you only want ATM Machines they have them down the street in this MCU bank one part is seated the other is standing room only check it out if your in the area

Published at 4 years ago

A thousand people behind the counter.... and the wait is still ridiculous

Published at 5 years ago

Training Needed... I usually leave Brooklyn and go to the Manhattan location just because of how unpleasant the staff is at the Jay St location. I was hoping things had gotten better...The customer service is so bad it is funny...The people calling the K numbers appear to be very angry at customers for no reason. Please send these workers to the Lafayette office to see what customer service and treating your customers looks like.

Published at 5 years ago

Published at 5 years ago

Fast and efficient tellers

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

I have been with MCU for past 16 yrs and have been treated like a person at all times. Kuddoes to the people who train the tellers. Polite is the way to go ..Luv them all especially when they call me by name. We are truly a family

Published at 5 years ago

The worst bank to ever bank with .... the worker are incompetent and dont listen .... 10 damn windows but only 1 serving ppl then you try to see a representative youre waiting a thousands for your number to be called ... then the online banking sucks the app never loads and when it does all it does is freeze and sign you out ... how can bank like this

Published at 5 years ago

Stop complaining, we all know MCU needs more branches ,newer ATMS ETC ETC Besides all of the above I suggest you go at the top of the morning because even though the workers are great the wait can be too long for those who are busy 24/7

Published at 5 years ago

Provided me with low interest rate to buy a motorcycle and I get paid one day earlier with MCU

Published at 5 years ago

Take a long time to see a teller but good service.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

They don t even deserve the one star

Published at 5 years ago

Published at 5 years ago

Its in a good location many shops and restaurants.

Published at 6 years ago

Ive been with MCU since 2012 with an active checkings account and this union has yet to honor my loyalty with approving me for personal loans or a higher line of credit, for over draft protection. They evaluate harder then third party credit companies.As far as going to the branches on Wednesdays for teller services or atm, its lines swinging around. The fraud systems are very useful. But, ibdont like if you dont answer the automatic call, they will lock your card. I like my early deposits!

Published at 6 years ago

If i could could Id give 0 stars Customer service is bad You are required to have savings account even if u dont want to They charge $15 even with direct deposit I closed my account!!

Published at 6 years ago

Published at 6 years ago

During lunch time, its not the best. Early in the morning is the best. The employees are okay, not great!

Published at 6 years ago

I keep my dealings with MCU at a minimum when it comes to going into the branch as its always a nightmare. The wait times are ridiculous most times...that in itself gets on my nerves. Theyre systems are very outdated. Only great thing i experienced was the credit unions home buying seminar....that was very helpful.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

slowest bank ever do not think you will be in and out if you need a teller

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Never enough tellers working....very slow...must do better....do not enjoy going inside to see a teller to handle my business

Published at 6 years ago

Published at 6 years ago

Warning be sure to bring a meal a pillow and a blanket... Just be prepared for a sleep over especially if you come here at the last ours of the day before they close... Theres 12 Windows only 4 to 6 of them will have a teller and that is the average...

Published at 6 years ago

WORST BANK EVER. A week ago I went out shopping with my family in Long Island. Then we went to have lunch at a restaurant. I received a call from MCU stating they believe theirs been credit card fraud on my account because the card was used at a Home Depot in Brooklyn. I stated the purchase wasnt mine and their process was to freeze my card on a Saturday. I follow-up with the matter Monday morning and the Manager stated that I need to fill out paperwork that could take up to 7-10days to resolve. And the closest MCU to my home in Oceanside, NY no longer gives out temporary debit cards. I stated to the manager I was a victim of a BS fraud charge of $36 and now I have to wait 7-10days to receive a new card and send you paperwork. I went to the Oceanside MCU and withdraw all my money. I WILL NO LONGER BANK WITH MCU. P.S. MCU has yet to contact me regarding this matter after the conversation with the manager. They dont give a damn about their customers.

Published at 7 years ago

Im not giving this bank one star because of this specific branch, Im giving it one star has a financial institution in its entirety. No customer service hotline everything is automated and there website sucks. Thankfully its my secondary bank so I dont have to deal with them on a day to day basis.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

How do you not have the ability to issue a new ATM CARD? 10 tellers behind glass and only one open window serving customers. Horrible

Published at 7 years ago

Worse customer service EVER !! I mean in any type of business !!! They are the worst of the worst !! After finally getting through to a live person so I could find out early payoff. Amount . I paid my whole loan balance off early , yet 2weeks later the Account still says I owe & no one can tell me why !! But yet they keep calling me every day & being Nasty saying my monthly payment is due and account is being marked for collections !!! I looked into my chase account & it clearly shows the money has been funded to MCU 15days ago So I would like to ask them Do u want me to just keep paying a monthly bill for account thats been paid off in FULL ???

Published at 7 years ago

worse costuner service ever on phone it will take you an hour to get someone and then they do not get it together. They not sure or whatever need more people and more training this place is a joke first n last time with this bank

Published at 7 years ago

The turnover rate here is 15-45 minutes for a coin machine to be serviced. They all were friendly but I just felt as if I was being passed off over and over again. Every branch seems to have no urgency.

Published at 7 years ago

Why would you close at 4 pm on the busiest area at the busiest time ? People were also waiting to go inside and the manager just slammed the door in our faces . Rude ... Then to top it all off the MCU in Coney Island and Staten Island both have down machines to create cards so I have to head all the way to FLATBUSH! Just inconvenient, the entire experience!

Published at 7 years ago