Municipal Credit Union

1 hour wait just to take out money out your own account.This place feels like DMV, like get more branches, have workers at all the windows at the same time. It’s common sense. Have respect for people time. This place has a longer wait then DMV

Published at 2 months ago

This branch is amazing, Jabari and Courtney went above and beyond to try to assist me with my needs. I felt heard, assisted, and supported throughout the entire encounter. Knowledgeable, friendly, and seamless interaction. I will be coming only to this branch moving forward. Left me feeling very comfortable and almost at home.

Published at 2 months ago

I had a great experience with Jabari, a bank teller at MCU. Even though I arrived a few minutes after closing, he was incredibly kind and patient, helping me complete my transaction without any rush. Jabari was respectful and professional throughout the process. Exceptional customer service like his deserves recognition!

Published at a month ago

Ivan Hinson was very kind patient and informative. Very helpful and addressed all my money concerns. Everyone come see him. He’s family now🫶🏽. He made me feel very comfortable and secure with my banking account process. Give that man a raise and a promotion. Thank you

Published at 3 months ago

Ivan Hinson was Excellent very helpful and professional when the problem was assigned to him. He was very manner able and gave proper treatment to resolve my fraud account takeover
And was able to solve my problem that should have been taken care of on May 21st. Branch Manager Courtney Richard’s was very patient and explained everything in detail to help my knowledge on the situation. I am pleased with these young men for their service!

Published at 4 months ago

I had a great time with my assistance from Jaden Pabon today as she was delightfully thrilling with insight. Her knowledge of things I could do with MCU banking and guidance on how things operate differently as well was exceptional and she got me all setup hassle free and no drama cut to the chase(no pun intended to chase banking) and got things handled perfectly and problem free.

Published at a month ago

Jaden Pabon is amazing! She went above and beyond to help my elderly mother, who at first gave her a hard time! My mom is not fond of using technology or online services. It's quite difficult for her at 70 yrs of age. She much rather go to MCU and handle business in person. Unfortenatly I'm not always able to go with her. Jaden was understanding, patient, funny, and remained calm. She even spoke with me over the phone to help set up my mother's online account so that she can easily see and print her monthly statements going forward. It's nice to know theirs still good hearted and kind people, that treat elders with respect. Thank you for being wonderful Jaden!

Published at a month ago

I love my South Bronx location. The team is great and the music is a nice add, makes the wait easy.

Published at a week ago

This so called bank does HORRIBLE business ON ALL FRONTS. Their app is useless, as well as the staff...AND I MEAN ALL OF THE STAFF! The customer service is nonexistent and everyone has an attitude. They all will speak to and treat you as if youre beneath them and no one will help you with ANY concerns you express. Please save yourself the trouble and go somewhere else.

Published at 3 days ago

Been banking with them for over 13 years absolutely love them great service always a solution to your problem.

Published at 4 days ago

Published at a week ago

I love my South Bronx location. The team is great and the music is a nice add, makes the wait easy.

Published at a week ago

Staff is extremely slow. Only one person was working front desk.

Published at a week ago

Published at 3 weeks ago

I had a great experience with Jabari, a bank teller at MCU. Even though I arrived a few minutes after closing, he was incredibly kind and patient, helping me complete my transaction without any rush. Jabari was respectful and professional throughout the process. Exceptional customer service like his deserves recognition!

Published at a month ago

Jaden Pabon is amazing! She went above and beyond to help my elderly mother, who at first gave her a hard time! My mom is not fond of using technology or online services. Its quite difficult for her at 70 yrs of age. She much rather go to MCU and handle business in person. Unfortenatly Im not always able to go with her. Jaden was understanding, patient, funny, and remained calm. She even spoke with me over the phone to help set up my mothers online account so that she can easily see and print her monthly statements going forward. Its nice to know theirs still good hearted and kind people, that treat elders with respect. Thank you for being wonderful Jaden!

Published at a month ago

Ms.Pabon provided great service. Made the whole process quick and easy. Shes the best at the branch Ive ever encountered.

Published at a month ago

The staff member Jaden Pabon from the South Bronx branch gave me a wonderful and professional experience. Thank you very much!

Published at a month ago

I had a great time with my assistance from Jaden Pabon today as she was delightfully thrilling with insight. Her knowledge of things I could do with MCU banking and guidance on how things operate differently as well was exceptional and she got me all setup hassle free and no drama cut to the chase(no pun intended to chase banking) and got things handled perfectly and problem free.

Published at a month ago

1 hour wait just to take out money out your own account.This place feels like DMV, like get more branches, have workers at all the windows at the same time. It s common sense. Have respect for people time. This place has a longer wait then DMV

Published at 2 months ago

This branch is amazing, Jabari and Courtney went above and beyond to try to assist me with my needs. I felt heard, assisted, and supported throughout the entire encounter. Knowledgeable, friendly, and seamless interaction. I will be coming only to this branch moving forward. Left me feeling very comfortable and almost at home.

Published at 2 months ago

I met with Grant Williams. It was a great experience walking into MCU with a financial Advisor very knowlegeable, good listener Who was able to help me with my financial concerns. Excellent customer service and the wait time was reasonable. Thank you Williams

Published at 2 months ago

Ivan Hinson was very kind patient and informative. Very helpful and addressed all my money concerns. Everyone come see him. He s family now . He made me feel very comfortable and secure with my banking account process. Give that man a raise and a promotion. Thank you

Published at 3 months ago

Today my experience. as a customer at this MCU branch was very positive,when you receive excellent customer service,the person providing the service should be acknowledged. Mr .Richard Taylor deserve to be complimented,II tell you his attitude,presentation,and smile was greatly appreciated.m and the way he handled my transactions. I felt like a valued customer. I came today 07/30/2024 and Jabari the teller assisted me and I believe its important to express when I recieve good service.

Published at 3 months ago

Visited here on July 27 2024 was assisted by Patricia Alvarez who completed what I needed done very customer friendly and professional. Supervisor Carmen Felix always helpful informative customer friendly and professional. Encountered Jaden a new employee if mcu who was very customer friendly, approachable, willing to help and professional she will go far with her positive attitude shes Supervisor material I watched how she interacted with people awesome . Everyone named in this post is an asset to MCU.

Published at 3 months ago

I been with them for over 6 to 7 years and I always had great experience. I am so happy to be with this bank

Published at 3 months ago

I want to give Jabari his flowers today he provided me with the best customer service i have ever received! Even after having to deal with a nasty customer he remained professional and kept his cool. He literally made my day today! Keep up the great work Jabari!!!

Published at 3 months ago

Helpful

Published at 3 months ago

Published at 3 months ago

Shanisse Jordan, Shanisse is an amazing member service representative! I came in to MCU not knowing if I was going to get approved for what I needed; but Shanisse, made my process smooth, easy and exactly what I needed. She knew exactly what to do! I m thankful to her and appreciate her knowledge and patience. She s really awesome!

Published at 3 months ago

He was very helpful and stayed over his time at the back nice and polite person

Published at 3 months ago

Wait time was excessive over 1 hour and 30 minutes for replacing a debit card.

Published at 3 months ago

I would also like to say that my experiences with MCU have always been positive and professional to say the least. I would like to also say that Mr. Grant Williams is an exceptional, professional, courteous, and always amiable, friendly and well knowledgeable in his profession. I will always be grateful to him an MCU for there tremendous professionalism in all my matters concerning my account with tyem.

Published at 4 months ago

The place is nearby to where I am, but the area is not my cup of tea ( if you get my meaning) Staff are very very hardworking, love the way they treat everyone

Published at 4 months ago

This bank is the worst poor team work

Published at 4 months ago

Published at 4 months ago

Sales help great thank you so much for great experience at mcu south Bronx 150st

Published at 4 months ago

Ivan Hinson was Excellent very helpful and professional when the problem was assigned to him. He was very manner able and gave proper treatment to resolve my fraud account takeover And was able to solve my problem that should have been taken care of on May 21st. Branch Manager Courtney Richard s was very patient and explained everything in detail to help my knowledge on the situation. I am pleased with these young men for their service!

Published at 4 months ago

Worst phone service I have ever encountered. They would have you on the phone for hours, questioning if they are open on operational hours! You call their line expect at least 3-4 hours wait time and have your fingers crossed that someone would answer at least. Every time I have called them, I have been on the phone for hours, getting transferred to other lines with no responses what so ever!!

Published at 5 months ago

Ms Shanisse Jordan was very helpful with assisting me with my personal load, broke everything down for me, and put me on to other things that MCU has available. Thank you and i hope that she s there to assist me with anything else needed in the future.

Published at 5 months ago

I really appreciate the services of representative name Ms. Cherise whom help me alot and made me feel very comfortable with opening an MCU account

Published at 5 months ago

Good Afternoon, Corporate Office of Municipal Credit Union Bank in New York City. I Would Like To Let you know that you have A Very Satisfied Customer in The Bronx Location on 560 Courtlandt Avenue. The Customer Service Is Very Attentive, And Very Well Organized so that People Who Are Banking At your Establishment makes It Very Easier, and very Orientated Instead Of Complex. I ve Been an Avid Customer At This Particular (MCU BRANCH IN THE BRONX) For Several Years ,and it Never Made Me Feel Like an Outsider like other Corporate Banks or Establishments. You Have a Very Intellectual, And Essential Team, and Staff At The Bronx Branch that Are Very Professional, and Should Always Be Recognized As Your Top Notch Leaders of This Company. These Are Your Crucial Top Leaders I ve Encountered, And Showed Me Nothing But Respect, And Professionalism: (Jabari, Richie, Shanisse, Mr. Davenport, Jasmine, and Mr. Courtney/Branch Manager). Another Satisfied Customer, and I m Looking Forward For Brand New incentives, and More Of The Great Customer Service you Provide at the (BRONX BRANCH) for The Community..Have a Great Day.

Published at 5 months ago

Grant Williams , has provided the most stellar customer service possible. His amazing professionalism, knowledge and patience cannot be surpassed. He is a valuable asset to your organization. Please continue to employ people of his caliber.

Published at 6 months ago

I have been to this branch twice in one week and I must commend the stellar customer service that I have been provided!!! Jordan, Richie T, Courtney and Zavier were very attentive and helpful. They help keep the good energy flowing in this very busy branch

Published at 6 months ago

This is the worse banking experience. You can Die and Make Your Own HOME COMING before you get minimal service. With all the money this bank Make you would think hard working people would be treated better !!! MCU DO BETTER !!!

Published at 6 months ago

Published at 6 months ago

Outstanding customer in person support! Lets clone Richie!!

Published at 6 months ago

Jasmine Robinson demonstrated Professionalism immaculate etiquette

Published at 7 months ago

Published at 7 months ago

Some of the workers are very rude and have a nasty attitude with the clients(all the time you go there). If you don t like to deal with different type of people don t work there SIMPLE!!! Also, I don t understand why the bank does not leave the Machines to take out money open 24/7. We need that open in Courtlandt ave in the Bronx . I don t care the reason , the customers need to have assess to take out money or deposit at any time . Please fix that asap. Thank you!

Published at 7 months ago

The Cortlandt Ave branch in the Bronx has Poor customer service! Unable to access my funds at the ATM after 5pm M-F, and Sat after 130pm until Monday at 8am. This is a great inconvenience, and Im getting fees for using other banks. This is allegedly to stop the homeless. Im confused about why they allow the homeless to block the entrance doors during hours of operation.

Published at 7 months ago

Jenaba F. - thank you so much for your awesome service today! I am really excited I could log back into my mobile banking app again!!!! Relieved of the stress - heading to MCU ATM machine to withdraw, and sometimes, I have to find another ATM when I cant withdraw from the prior one. Thanks, I could just grab my phone and do my transfer to pay my bills

Published at 7 months ago

Jenaba Fofana has be professional and helpful to us.

Published at 7 months ago

Jenaba is very professional Explains everything well Excellent for your company

Published at 7 months ago

Jenaba was an excellent help and MCU should have more people like her here! Im so appreciative of her!

Published at 7 months ago

Very, kind and very helpful with information about Municipal Credit Union

Published at 7 months ago

Friendly staff ..

Published at 7 months ago

Jenaba Fofanah was very nice with me and very helpful

Published at 8 months ago

Jenaba Fofanah was very easy to understand, very professional and helpful. I had an amazing experience. Thank you Miss Fofanah

Published at 8 months ago

Jenaba was fantastic! So efficient and she explained everything that I was signing myself to. Definitely recommend setting appointments with her!!

Published at 8 months ago

MCU Good day.( Friday March 8th 2024) I want to thank MCU for hiring an outstanding employee at your South Bronx Branch Location, Mr Sokhna He knows his job and performs it effectively and efficiently. I watched him be a true worker among workers with great attention to his customers and fellow workers. Today I sing praises to Mr Sokhna for making my experience clean, clear and effective. Today I was a satisfied Customer. Respectfully Margratta Samuel

Published at 8 months ago

Jenaba my experience with Jenaba was outstanding excellent very professional.

Published at 8 months ago

If You Need Help Ask For Jazmin Robinson !! I am extremely Grateful for her Guidance today. She is truly a professional. Jazmin was Able to Help Me set up my in a timely fashion as well answered all questions i had inquired thoroughly and detailed. I highly recommend coming here and requesting her

Published at 8 months ago

Ms.Jenaba is very professional, very curtious, always available. Always attends to the needs of her members & I love her! Everyone should go see Ms.Jenaba!

Published at 8 months ago

Jenaba has an excellent customer care service, shes really good at what she does,

Published at 8 months ago

Why the hell would you close a place at 11 pm for MUNICIPAL EMPLOYEES THAT WORK 24 HOURS A DAY? I cant pay my bills late night/early morning when I need to so I can go home and rest when I get off. Dumbness Edit: I was going to raise it to 3 stars because the night ATM is back but they took away the daytime security in the MFING SOUTH BX of all places! Are yall daft? Have you gone mad?! I refuse to let my retired mother come here without me present. Lawsuit waiting to happen!!

Published at 8 months ago

I would like to thank Ms.S Johnson for going above & beyond servicing my auto loan due to the person I needed to see not being in the branch this afternoon. Thanks you Shanisse Johnson

Published at 8 months ago

Ms. Jordan was Excellent with taking care of my financial needs. She was patient, compassionate, and quick to complete my financial request. She went above and beyond and I was able to get quickly approved for a much needed loan to repair my mom s septic tank. Thank you MCU and most importantly thank you Ms. Jordan.

Published at 9 months ago

Member Service Representative Mariel Checo was very helpful with everything my son and I needed help in. She is so friendly and courteous had all the answers to my questions. I recommend to go see Ms Checo if you ever need help 10 stars!

Published at 9 months ago

Mariel Checo was amazing she was the definition of excellence, and excellent customer service thank you soo much

Published at 9 months ago

Published at 9 months ago

Long lines long wait

Published at 9 months ago

The Best Place. For Banking

Published at 9 months ago

Had an appointment set for 9:15am, front reception Johanna took me right away despite being early. I was issued a new card and educated on how to use/register for the NYMCU app and was out of the bank in under 10mins!

Published at 10 months ago

Algala Anderson is best employee I have ever met. She is hard working,willing to go beyond to help her clients and heart warming. I hope the Bronx branch could postpone her retirement,so she can help more people like me and get the excellent service. Looking forward to see her at Bronx branch MCU. Ill miss you,once you retire. -SR

Published at 10 months ago

Algala Anderson was so delightful. I am extremely happy with my experience. It was my first time in the branch to open a new account and I received all the help I needed.

Published at 10 months ago

The Branch Manager Courtney is very unprofessional , and rude. He lacks sense of urgency and going above and beyond for the customer. He speaks to customers like they are children, and makes very unnecessary comments as the team leader. I liked this branch until I encountered him. Now that I have experience his overzealous need of feeling wanted and needed I now see that the feedback on yelp, and Google is absolutely correct! I will not do business in this location ever again!!

Published at 10 months ago

Was not crowded I assume because I went there in the morning

Published at 10 months ago

Wait time no so bad , good customer service

Published at 10 months ago

Published at 11 months ago

I came to the bank today to open an account and Ms. Algala Anderson made it so smooth, I am so happy to find people like this in very busy places that are happy to help and are very patient to answer all the questions one can have.

Published at 11 months ago

Great staff and no long lines.

Published at 11 months ago

Algal was fantastic very informative polite and knowledgeable helpful and sweet

Published at 11 months ago

Ms Anderson was the BEST and she was such a GREAT HELP TO ME. I really do THANK HER AND APPRECIATE HER HELP TODAY .

Published at 11 months ago

Ms Algala Anderson was excellent!

Published at a year ago

Alfalfa Anderson made opening my MCU account so easy and helped me every step of the way she is very muck appreciated by me and u should definitely try MCU

Published at a year ago

Its been an amazing experience speaking to Algala Anderson..she was awesome in helping me solve my problem with my account..I strongly recommend that people should take timeout to say thanks to her for her unselfish customer service skills..thanks again Algala Anderson ..it was a pleasure..

Published at a year ago

Ms Algala Anderson gave great customer service. She takes her time and doesn t rush. She is the Best!!

Published at a year ago

Alfalfa Anderson had an amazing costumer service was very helpful and detailed everything awesome

Published at a year ago

VERY GOOD SERVICE FROM JABARI.TONIANN,LAMIYA

Published at a year ago

Mrs Algala Anderson was very helpful and caring, she should be given a Nobel prize for her services

Published at a year ago

Published at a year ago

Published at a year ago

Ms Anderson helped me open my savings & checking . She was absolutely phenomenal!! With service she gives Ill bank here ALWAYS!! Dont let her go. PLEASE!!!

Published at a year ago

Algala Anderson was so awesome and patient with me recommend her to all ( Bronx location)

Published at a year ago

Mr. Cheikh him is best responding to time to costumer is amazing

Published at a year ago

Jabari is the most amazing person. He is outstanding in customer service. I have had him twice this week and he is the BEST!!!

Published at a year ago

Algala Anderson done a great with her service today thank you .

Published at a year ago

Algala Anderson was a breathe of fresh air. She was very professional and made my experience very memorable. I will definitely recommend my friends and family. Thank you so much

Published at a year ago

Me handle herself very professionally and promptl. She was very helpful and I appreciate her assistance.

Published at a year ago

The best ever. Algala

Published at a year ago

Published at a year ago

Jenaba, was very professional in her expertise. Very helpful with my transaction of the matter that I had here at MCU. She straightened out my situation with a new mcu card. Thanks to Jenaba. She was excellent! Courtney R., the Manager of MCU, Bronx Location. Also was awesome in helping me with my problem that I had with losing my card. He did an excellent job with his expertise!

Published at a year ago

It was a real pleasure making business with A. Anderson, her profesuonaism and attention to may issue was awesome. It took sometime because it was a lot of work but she fi drligently well. Kuddis to Ms. Anderson. Thank you ver much

Published at a year ago

Algala Anderson is wonderful. She went the full mile to help with a very stressful problem. Her demeanor is very kind and helpful. She is the best.

Published at a year ago

Algala Anderson displayed exceptional professionalism, attentiveness, and personable qualities. I scheduled the appointment online, arrived early, and experienced a brief wait. My needs were promptly addressed as she took the time to answer my questions with patience and extensive knowledge. Her customer support approach sets a high standard for excellence.

Published at a year ago

Published at a year ago

Alégala Anderson extremely cooperative and hospitable. Also super informative, great experience and service.

Published at a year ago

Working with Algala Anderson was excellent. This is the kind of person all banks need

Published at a year ago

Today was my first time at this location and from the start I was met with a warm welcome by the staff there my business was handled in a timely manner. One staff member in particular stood out with how I observed her interaction with the clients and even how the clients interacted with her as they came in . Gail Anderson was so professional, kind and really went above with helping the each client ; Within my short time in the bank . I was so highly impressed by her and I am so glad that someone like her is working where I bank. Such good service is so rare to receive nowadays and today I got to experience what going above and beyond feels like. Thank you Gail Anderson.

Published at a year ago

excellent customer Service along with professionism.

Published at a year ago

The tellers who work here are so slow.

Published at a year ago

Jessica Caraballo excellent service and very friendly

Published at a year ago

Takes too long to get things done.

Published at a year ago

After visiting the bronx location i felt like I was listened too and delt with accordingly, tray really went above and beyond to resolve my issue.

Published at a year ago

Ms. Algala Anderson (Gail) was very helpful, professional and patient.

Published at a year ago

Great assistance..excellent algala Anderson..

Published at a year ago

Published at a year ago

I received exceptional service from Shanise Jordan today. She solved my problems rapidly and was professional throughout the entire process. The Branch Manager Courtney Richards was also very helpful and exceeded my expectations. Thank you for your service today.

Published at a year ago

Algala Anderson great help very informative. Great experience.

Published at a year ago

Ms. Algala Anderson was very patient and extremely personable. Exceptional service and positive. She helped me with missing checks. Thank you Ms Anderson

Published at a year ago

Ms. Algala Anderson was extremely helpful, tactful, and showed much enthusiasm. I can see she is an asset to your theme. High five to you Ms. Anderson keep up the great work. You made my day.

Published at a year ago

Algala Anderson aka Ms Gail was pleasant nice and very great to work with. She took care of my needs, Great personality and smile and beautiful spirit. She is Very knowledgeable!!

Published at a year ago

Ms.algala Anderson help me with my account it was quick and of course good services very kind thank you for your service

Published at a year ago

Ms. Algala Anderson has such patience. She has helped me save money by opening a CD. She was so helpful and energetic. Easy helping. Ill come back for her help.

Published at a year ago

Love Mrs Algala she s the best

Published at a year ago

I have a real help from the specialist mrs . Algala Anderson , except professional at customer services agent, l strongly recommend Mcu municipal credit union Bank

Published at a year ago

Ms Algala Anderson is the best! She helped me beyond expectation. A+ banker!

Published at a year ago

I just became a member of MCU and the service representative Mrs. Algala Anderson was awesome. Her bedside manner was excellent and she was very helpful and very knowledge about the services I wanted. She is one of the best representatives I have ever encountered.

Published at a year ago

Algala Anderson aka Gail was very helpful with explaining a CD and how i can earn dividends. I never knew about it before.

Published at a year ago

Alfalfa Anderson aka Gail she made me feel very comfortable from the onset. I high recommend her for MCU financial literacy for all MSR. In less than 30 min I was able to navigate the MCU online banking system.

Published at a year ago

Published at a year ago

Shanisse, has great customer service. She is very patient and polite. It was a pleasure visiting MCU today.

Published at a year ago

I want to share the experience I had finalizing my auto loan from MCU,i went to the branch on a Saturday not knowing that they do not normally handle car loans on the weekend.I spoke to Ms.C.Davis who was gracias enough to take me in,and from the start was very helpful concerned and professional.Ms.Davis did not know this at the time she was processing my paperwork,but I needed a new vehicle like YESTERDAY! Again I want to thank Ms.Davis for her top notch costumer service skills,I was able to purchase my new vehicle that same day and drive off from the dealership feeling good thank you.

Published at a year ago

Published at a year ago

Published at a year ago

Excellent services from Mr Cheik eveytime i come after sitting with him its like good luck. Hes always explaining and so helpful

Published at a year ago

Great customer service from the walk in the guy at the front was very helpful I did have an appointment set about an hour before I showed up Miss C.Davis was very helpful

Published at a year ago

I have been banking with MCU for 20 years. My experience has been wonderful the manager from the Co-op City branch Mr. Clay he is the absolute best, he goes above and beyond for his customers. If I ever have a problem he is my immediate go to person. I hope he continues to work there he is a very valuable asset to the organization. Thank you Mr. Clay for always doing your absolute best.

Published at a year ago

Very pleasant and very professional

Published at a year ago

Today I was helped by Ms. S Jordan and is was such a pleasant and wonderful experience. Ms. Jordan was very patient and professional making sure I understood everything and was a satisfied customer. I wish her nothing but success. MCU should have more representatives like her or allow her to train her colleagues.

Published at a year ago

I ve heard many things about this branch, but I must mention that the team at this MCU branch is amazing. From the security guard at the entrance, to the customer service representative at the front desk, there is nothing but exceptional service at this place. The great service at this place is due to the leadership of the branch, lead by Courtney Richards. I observed the branch manager assist clients along with Ms. Gal, they treated every client like family. The service at this place has won my heart, it is now officially my bank of choice.

Published at a year ago

I have been trying to close my mother s account for a year and a half now since she passed away. Initially when I started the process in December 2021, I had to wait on hold forever just to schedule an appointment for a month later. My appointment was around 3pm. Within the hour everything was taken care of, but they needed to speak to someone or get approval from their main office or somewhere. By the time it was closing, the person never returned the call so they told me to come back. I emailed the rep who helped me several times and she never responded. Eventually, life happened and I forgot to follow up. Fast forward a year and some change, I m on vacation and said, let me finally take care of this. I went to the branch and the lady in the front said someone was supposed to contact me. Obviously no one had or I wouldn t be there. The same rep who helped me before still works there and helped me again. Now she s calling folks putting together some paperwork for me to sign. I sign the paperwork, she leaves her desk and come back to tell me there notary isn t there . She told me to go down the block to another bank and get it notarized. It s been over an hour now and I have another appointment to get to. I go to my appointment, get the letter notarized and come back but she s with another customer and I have to wait about an hour, while someone else is trying to sell me insurance that I don t want. When she finally gets to me and confirms my paperwork, we go to the teller to cut the check. The teller hands her the check and she hands it to me. My dumb behind only checked the amount. When I get home to cash the check, I see it s written out to my deceased mother!!! So the issue is still not resolved. I have to go back in to get a new check.

Published at a year ago

Published at a year ago

A well deserved compliment for exemplary performance of services by Co-op City branch representative Mrs. Raven Fenner-White. Her competence & attention to detail is applauded. Thank you Ms. Fenner- White for addressing my banking needs.

Published at a year ago

The staff are unprofessional and lack empathy. I went to resolve a check forgery. The representative (Ms. Jordan) advises me that MCU does not have the capacity to do online bill pay banking. When I demonstrated, on my phone that I do pay bills through MCU, Ms. Jordan refuses to take accountability and says oh well, thats not MCU, thats bill pay! The front window receptionist Ms. Davis states that walk- in are not permitted. The call center, states that I can only resolve this issue in person. I have been a Member for 33 years. I will part ways with this institution, I am in disbelief. The Manager at this Branch, has offered to help me resolve this issue. None the less, I am appalled that these shenanigans are taking place under her watch.

Published at a year ago

Initial tellers were so unhelpful. Went to another teller and problem was resolved quickly

Published at a year ago

Helpful front desk

Published at a year ago

Staff is friendly and service has improved tremendously

Published at a year ago

MCU has terrible customer service both phones and in person. There is at least a two hour wait time and its like they have no clue as to what they are talking about.

Published at a year ago

Published at a year ago

Nothing works. No one can do anything. They can t log into their systems. They can t send an email. Their printers do not work. 2nd time this week. Hopefully 3rd times the charm.

Published at a year ago

Everyone was very helpful all the way from the front desk, agents to the tellers. Everybody is very professional and knew what theyre doing at all times.

Published at a year ago

Published at 2 years ago

Helpful.teller

Published at 2 years ago

This has to be the worse branch MCU has. Supervisor is always hiding behind closed doors, understaff and over worked associates. Fraud department WHO ?!? My account got compromised had to spend two days to get the matter resolved (first day 2hrs second day 4). One month later same fraudulent ghost company was allow to take money out of my acct and it didn t even get flagged. I work in a furniture store and we have a better system of protection for our clients vs MCU. This is completely unacceptable, I have in the last month spend 5 days at this branch NEVER have I ever SEEN this Branch Manager, is running on autopilot

Published at 2 years ago

A little crowded but the line moved quickly.

Published at 2 years ago

Did my due diligence and scheduled an appointment in advance to meet with a customer service representative. Its important to mention that I scheduled this appointment because my issue was not handled properly 2 years ago at the Co-op City branch. Arrived 15 minutes early for my scheduled appointment. Not seen until an hour later. Do better MCU.

Published at 2 years ago

Convenient location. Professional staff. Slow service.

Published at 2 years ago

Professional

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I loveeeee it especially this location

Published at 2 years ago

Published at 2 years ago

They don t care about you! Applied for a vehicle loan and I explained that I have been self employed for 6 months and the lady proceeded with the application just so I can get denied since you need 2 years of self employment as proof of income!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I wish it allowed me to give zero stars because that s exactly what they deserve, I could ve waited for my card in the mail & got it sooner. To print a card literally takes 2 seconds as the girl said but I had to sit for 30 minutes and be late for work because they were sitting there doing absolutely nothing gossiping, there was not a single customer in the bank when I walked in 30 minutes is insane, if it was busy I d understand but there was literally nobody like bye I would rather go all the way to the Flatbush location than ever come here again.

Published at 2 years ago

I just want to say, I came here on my lunch break and everything I needed was taken care of in a timely manner, with the utmost respect, customer service, and expertise (very knowledgeable employees). They work together/organized. I am a satisfied customer with MCU to say the least, overall. I would definitely recommend MCU to anyone and everyone who qualifies. There are so many benefits/quirks available to MCU customers. Ask about them! I would like to add, people are very quick to come and leave bad reviews and a lot less satisfied people leave positive feedback/credit where it is due. Always remember this, when you re looking at anyone else s reviews. Safest thing to do, is to go based off of your own experience. Also if you read far enough, most of these low rated reviews are not based off of this location specifically. Be mindful of that. The people leaving reviews needed some place to vent and chose to vent under this branch location see what I mean about the questionable general public? Geniuses I tell you.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

12/2/21. The first of the month long lines to see a teller. Your standing the entire waiting time. Senior citizens with canes, crutches have to wait. 45 mins. Thank goodness the weather was nice! I guess this is what its gonna be, Im gonna have to move operations up to the end of the month!

Published at 2 years ago

Published at 2 years ago

My mother and father have been depositing money into MCU for almost 30 years. They have since retired to Florida and have been trying to close their account with MCU for the last 3 years to no avail. We have sent Power of Attorney, letters to close their accounts and now my fathers death certificate. They continue to ask for documents or letters each time. THEY REFUSE TO GIVE THEM THEIR MONEY!!! My mother is not able to physically go to the MCU in NYC, but if she could they would find some other excuse as to why she cant receive her money. This makes no sense.

Published at 2 years ago

Avoid using the ATM if possible. Machine will not return your money or give you a receipt. You will have to waste time filing a claim.

Published at 3 years ago

The low interest rates are not worth the struggle to get assistance. It is purposely inconvenient, obtuse, and unhelpful. Their hours are ridiculous, they appointments are limited nut they charge obscene fees. What am i paying for if you also cost me Hours upon hours of my time. This bank is too expensive for very little reward. Contacting the BBB next cause there is no way that a bank is still operating as though it is 1993

Published at 3 years ago

Published at 3 years ago

Municipal credit union is the worse bank. Hold time is over an hour only to be told they cant help and to go in person, but their hours are regular working hours.. they dont even have the courteousity to have extended business hours 1 day a week for working people.. They dont answer emails! They dont answer or respond via social media Second call of the day 1 hour 4 mins and counting

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I can say I trust this bank and appreciate its business, it helped me a lot, Wells Fargo and others couldn t compare with the service I experienced from MCU. I now reside in Atlanta and wish there were MCU branches here. The credit union banks are not the same.

Published at 3 years ago

Published at 3 years ago

Could not get inside the ATM vestibule. The scanner to open the door was not working. Three other people tried as well.

Published at 3 years ago

Published at 3 years ago

They don t answer the phone And don t explain to you when a deposit di

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Service at this location is the best by FARRRRRRRRRRR.

Published at 3 years ago

Published at 3 years ago

I went on Friday 2/12/2021at 2:45. I was going to the teller. The door was close as well as the gates, and the staff at the door said I was late. I believe it is not right for the members, according to the web site should be open 8:00 - 5:00 pm. This practice must stop. MCU need to review their staff.

Published at 3 years ago

This branch has terrible banking hours, and customer service!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Mcu needs a general overhaul. This should start with prompt answering of the phone. And easier access to online services.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

My wife have this bank. Their customer service is so slow compare to other banks Ive had. Its pretty frustrating when you want to settle any issues and go with your day. Glad I dont have this bank. I feel bad for my wife.

Published at 3 years ago

Published at 4 years ago

Published at 4 years ago

You would think they would service there members at 8am.. in this pandemic... no they open at 10am.... complete BS

Published at 4 years ago

They close at 3:30!!!! No warning, no nothing! Its always something with this B.S. credit union! I call on the phone service representative. First they call wist time is 8 min. Then its 10 minutes, then 12, 14 16!?!? The was going up!! Im taking my money and business else where! Im done!!

Published at 4 years ago

Great friendly customer service, no rushing takes time to answer any and all questions.

Published at 4 years ago

The wait is extremely long, the Staff move Slow like people have all day to wait when most of us stop at the bank during our break.. and never go on a Saturday unless you have nothing today because you ll be there ALL DAY.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago