Bethpage Federal Credit Union

My experience with Bethpage Federal Credit Union has been wonderful, The Rep Ms. K. Cole who assisted me with opening my checking and savings account was very helpful, answered all my questions, gave me the floor to ask anything I needed to ask, was very engaged and kept a conversation very polite and kept a smile on her face. It was a pleasure meeting such a nice person that actually wants to help others!!

Thank you
Ms. K Cole
I'm not know which branch she's from but she 's AWESOME!!!

Published at 3 weeks ago

Patti Boharsik provided exceptional service in a friendly and professional manner. She made the membership enrollment simple and quick. She made me feel welcome an happy that I decided to become a member of Bethpage Federal Credit Union. I highly recommend it.

Published at a week ago

My virtual appointment was excellent. The representative was nice and personable. More importantly, she really knew what she was doing. I felt like she cared, which seems to be uncommon at other banks that I use. Thank you, Bethpage!

Published at a month ago

Bethpage made the process of opening an account easy. I was informed of all documents needed prior to the virtual appointment, allowing the process to be quick, smooth and easy. They assisted me in identifying a partner branch close to my home so I can complete my banking on line or in person at my convenience.

Published at a month ago

I have been a member of Bethpage Federal credit Union for over 20 years. During that time, I’ve experienced many things through Bethpage FCU. I have watched it grow. I loved its competitive rates. Then I saw it trying to get too big and too fast. I’ve seen the collapse of decent customer service when it was farmed out to the Baltimore, Maryland area. A few weeks ago, I saw that Bethpage was down for a few hours. When my phone told me there was an issue, I went to my local branch. The parking lot was almost full, and there was an employee at the door of the bank. He was there to tell everybody that Bethpage has had an issue and is down. H had no idea of when it would be back up. I listened to peoples stories about how they needed cash or how they needed to deposit something.

Well, just like everything, it doesn’t last forever and we move forward. What I don’t understand is that there was no email from the head of BFCU to all of the Bethpage members, regarding what happened. There was no email that said, sorry we made a mistake. There was no email that said yes we had a problem and now we’re looking for ways so it won’t happen again. What was once my trusted little Credit Union has now turned into a place that doesn’t care about their customer service and doesn’t care about whether or not anybody had problems when the system was down. You’ve become just another bank without a heart.

Sad.

Published at a month ago

I'm currently on a 2 plus hour hold with Bethpage all because I called to update my address with my credit card. It's a shame I can't change MasterCard from the app or be placed in a queue to get a call back. Does anyone work there anymore??

Published at 2 weeks ago

Stacy was wonderful when she took down my information. The process was pretty seamless. I would have gave them five stars if one person wasn't so dismissive with my questions and tried to push things along which was a little annoying. I shouldn't have to feel apologetic to ask questions when my home is being put on collateral. I am not going to mention this person's name just because she seemed like a nice lady but just slightly impatient. She needs to understand I am applying for a HELOC and putting my house on the line, but Candice made it up by answering all my questions in great detail and she was super helpful from creating my savings account to making me feel secure. I will be closing Saturday and might update this review if necessary.

Published at 2 months ago

This bank is useless to anyone who works a normal job during the week they can do nothing for you except for during their very short and selective hours. Im trying to just use my debit card right now to change over all my autopays to a joint account and its bouncing the card on every site and now i have to... What? Take off work for a whole day so i can get my bank to let me use the perfectly fine new card they gave me to use the money i put in their bank? Honestly disgusting you cant reach these people on a saturday or sunday for even the most trivial ridiculous things like approving payments and notifying them that using my card at all isnt fraud cause apparently all they are capable of is flagging every single payment as fraud rendering my cards with them all useless half the time i need them. Its just such a joke that i cant pay netflix with an account in my name from my bank card with my name and social attached to it without getting the "it might be fraud" excuse its pitiful and they should be ashamed. If you want me to call you for every single damn purchase i make maybe you should facilitate that circus behaviour with employing someone to take those calls on the weekend like yknow any self respecting business would? This is like the 15th time ive gotten into an issue with bethpage that im ripping my hair out over cause they suck so bad with customer service and card services like you people seriously need to get your act together, feel free to give me a call if you need a new CEO cause clearly you are run by incompetents and im going to have to take my mortgage, other lending vehicles ill soon need and banking as a whole to another bank since bethpage is only interested in the part where i put money in and diligently refusing any time i try to take some out. Thanks for nothing.

Published at 4 months ago

Decent rates, but their support staff is useless. I called twice to report a bug and neither person would log it. No email either.

Published at a week ago

I was told I qualified for a HELOC, and then I got rejected for the HELOC. But if you open a bank account with them, they deposit $250 not your account.

Published at a week ago

Patti Boharsik provided exceptional service in a friendly and professional manner. She made the membership enrollment simple and quick. She made me feel welcome an happy that I decided to become a member of Bethpage Federal Credit Union. I highly recommend it.

Published at a week ago

Published at 2 weeks ago

Im currently on a 2 plus hour hold with Bethpage all because I called to update my address with my credit card. Its a shame I cant change MasterCard from the app or be placed in a queue to get a call back. Does anyone work there anymore??

Published at 2 weeks ago

My experience with Bethpage Federal Credit Union has been wonderful, The Rep Ms. K. Cole who assisted me with opening my checking and savings account was very helpful, answered all my questions, gave me the floor to ask anything I needed to ask, was very engaged and kept a conversation very polite and kept a smile on her face. It was a pleasure meeting such a nice person that actually wants to help others!! Thank you Ms. K Cole Im not know which branch shes from but she s AWESOME!!!

Published at 3 weeks ago

Excellent and personalized service that treats you as a valued customer, even part owner as any CU should. Every person I interacted with was knowledgable and helpful.

Published at 4 weeks ago

Patricia was excellent, an asset to your company, she deserves a raise, and/or performance bonus.

Published at 4 weeks ago

Amazing experience. Always on top of it and quick response.

Published at a month ago

Published at a month ago

My account opening with Glenese Kelly was exceptional, fast, friendly, professional, and extremely helpful.

Published at a month ago

I have been a member of Bethpage Federal credit Union for over 20 years. During that time, I ve experienced many things through Bethpage FCU. I have watched it grow. I loved its competitive rates. Then I saw it trying to get too big and too fast. I ve seen the collapse of decent customer service when it was farmed out to the Baltimore, Maryland area. A few weeks ago, I saw that Bethpage was down for a few hours. When my phone told me there was an issue, I went to my local branch. The parking lot was almost full, and there was an employee at the door of the bank. He was there to tell everybody that Bethpage has had an issue and is down. H had no idea of when it would be back up. I listened to peoples stories about how they needed cash or how they needed to deposit something. Well, just like everything, it doesn t last forever and we move forward. What I don t understand is that there was no email from the head of BFCU to all of the Bethpage members, regarding what happened. There was no email that said, sorry we made a mistake. There was no email that said yes we had a problem and now we re looking for ways so it won t happen again. What was once my trusted little Credit Union has now turned into a place that doesn t care about their customer service and doesn t care about whether or not anybody had problems when the system was down. You ve become just another bank without a heart. Sad.

Published at a month ago

Keisha was friendly, professional and easy to work with. Explained everything needed with a smile on her face the whole time.

Published at a month ago

All interactions with the staff have been courteous and professional.

Published at a month ago

Wonderful experience!

Published at a month ago

Bethpage made the process of opening an account easy. I was informed of all documents needed prior to the virtual appointment, allowing the process to be quick, smooth and easy. They assisted me in identifying a partner branch close to my home so I can complete my banking on line or in person at my convenience.

Published at a month ago

My virtual appointment was excellent. The representative was nice and personable. More importantly, she really knew what she was doing. I felt like she cared, which seems to be uncommon at other banks that I use. Thank you, Bethpage!

Published at a month ago

The person who helped me was punctual, friendly, quick with their work, and gave me helpful information on the next steps for myself

Published at 2 months ago

I worked with Keshia and she was able to quickly and efficiently able to get me through the process.

Published at 2 months ago

Bethpage Fed Credit Union representative was very helpful and knowledge in our virtual meeting and helped resolve my issue.

Published at 2 months ago

Stacy was wonderful when she took down my information. The process was pretty seamless. I would have gave them five stars if one person wasnt so dismissive with my questions and tried to push things along which was a little annoying. I shouldnt have to feel apologetic to ask questions when my home is being put on collateral. I am not going to mention this persons name just because she seemed like a nice lady but just slightly impatient. She needs to understand I am applying for a HELOC and putting my house on the line, but Candice made it up by answering all my questions in great detail and she was super helpful from creating my savings account to making me feel secure. I will be closing Saturday and might update this review if necessary.

Published at 2 months ago

Excellent customer service! I had a virtual meeting in order to set up membership and open up and find a special offered CD...

Published at 2 months ago

Customer Service was outstanding in setting up a new account. Online Banker was very patient and answered all my questions. I highly recommend Bethpage Credit Union.

Published at 3 months ago

Everyone has been so helpful and the loan process was easy.

Published at 3 months ago

Opened an account virtually and was easy and painless just have to remember the time difference since I m California and the bank is in New York

Published at 3 months ago

Published at 3 months ago

Terrible bank, placed a permanent block on my card for what they thought was fraud. Turns out I verified the purchase via text days ago. They blocked my card without telling me. And they will do it to you as well

Published at 3 months ago

Great service

Published at 3 months ago

Ariadna was exceptional! She helped our family take care of a banking situation during a zoom meeting because my siblings are out of state. She was polite and efficient and the whole process went seamlessly! Thank you Ariadna!

Published at 3 months ago

I had the pleasure of speaking with Ms. Ariadna Rabassa Minguez and she was very helpful, informative and cordial.

Published at 3 months ago

Published at 3 months ago

This bank is useless to anyone who works a normal job during the week they can do nothing for you except for during their very short and selective hours. Im trying to just use my debit card right now to change over all my autopays to a joint account and its bouncing the card on every site and now i have to... What? Take off work for a whole day so i can get my bank to let me use the perfectly fine new card they gave me to use the money i put in their bank? Honestly disgusting you cant reach these people on a saturday or sunday for even the most trivial ridiculous things like approving payments and notifying them that using my card at all isnt fraud cause apparently all they are capable of is flagging every single payment as fraud rendering my cards with them all useless half the time i need them. Its just such a joke that i cant pay netflix with an account in my name from my bank card with my name and social attached to it without getting the it might be fraud excuse its pitiful and they should be ashamed. If you want me to call you for every single damn purchase i make maybe you should facilitate that circus behaviour with employing someone to take those calls on the weekend like yknow any self respecting business would? This is like the 15th time ive gotten into an issue with bethpage that im ripping my hair out over cause they suck so bad with customer service and card services like you people seriously need to get your act together, feel free to give me a call if you need a new CEO cause clearly you are run by incompetents and im going to have to take my mortgage, other lending vehicles ill soon need and banking as a whole to another bank since bethpage is only interested in the part where i put money in and diligently refusing any time i try to take some out. Thanks for nothing.

Published at 4 months ago

Excellent Customer Service, Thank You!

Published at 4 months ago

Published at 4 months ago

If you ever need a Bank, don t waste your time going to any other Banks, check Bethpage Federal Credit Union, they are the best bank and I have tried all other banks citi, Bank of America, Chase, TD, etc..etc .

Published at 4 months ago

Quick transaction for renewing a certificates term. Knowledgeable staff member helped get the job in an efficient manner and was in /out quickly. Job well done! Thanks to Andrew Catron for his help.

Published at 5 months ago

Lisa was so helpful, efficient and very knowledgeable. I had such a great experience working with her.

Published at 5 months ago

I received exceptional service during my last visit to the branch in Bethpage. Every question I had was answered and I received the most professional and very detailed advice on several issues that concerned me. Thank you Gail, thank you BFCU for many years of service.

Published at 5 months ago

Published at 6 months ago

Horrible customer service. Horrible bank. I can t wait to be done with them.

Published at 6 months ago

I have been a BFCU member for over 30 years. My family and I are very happy with the many BFCU services and offerings. I can count on one hand the number of times I ve taken the time to write a review of a business but I absolutely felt the need to do so this time around. I wanted to highlight BFCU employee, Amy Blaser and the incredible professional she is. Amy was there (and continues to be!) to help my family navigate the many questions we had during a major life event that we were going through. She made herself available at all hours of the day to help our family. To say Amy is a consummate professional would be an understatement! Her knowledge, experience and customer service skills are the best! My family and I are so very thankful the BFCU has such talented and kind and caring professionals like Amy representing them!

Published at 6 months ago

Amy Blazer at the Bethpage branch is nothing short of incredible. She helps our family out with all our banking transactions - both simple and complicated - in a professional, kind, gracious, patient way. She is always willing to help and lend her expertise. She is DEEPLY and GENUINELY concerned about doing the right thing for my parents who are life-long BFCU members. We are so incredibly grateful to have her as our banker and friend.

Published at 6 months ago

I ve Tried on 3 Separate occasions to apply for a HELOC with this company since 2023 - 2024 An have tried / provided everything they asked of me, And all I got is the run around and my time absolutely wasted, they blamed there decision on my DTI but I m absolutely convinced there decision was racially and stereotypically generated, Regardless of my high income and excellent credit history. Don t waste your time, Try your luck Elsewhere.

Published at 6 months ago

Excellent Customer Service...An employee stepped up to the plate to assist. Thats what I call the right way to do business!

Published at 6 months ago

Five stars state of the art!

Published at 6 months ago

Published at 6 months ago

Big place, plenty of help, knowledgeable staff.

Published at 7 months ago

Waiting now 2weeks for a debit card this is real bad customer service .

Published at 7 months ago

***READ UPDATE BELOW*** Disappointed with the changes to Bethpage Customer Service. I too never received the credit card they claimed theyd sent me, Ive called and sat on hold for long periods of time, gave up, tried going through the app, tried going through their Customer service emails, and finally tried calling again. After more thst 46 minutes on hold, once again I gave up. Nobody will answer my questions about my missing credit card. Nothing has Been done to assist me in obtaining a replacement and its left me in a position of having no access to my account for 10+ days. Im 600 miles away from the nearest branch and I cannot get assistance. I used to Love Bethpage. I swore by them and encouraged all my friends and family to open accounts with them. ***UPDATE*** I finally got a call back from a customer rep who was really nice, which is what Im used to with BFCU... she still had to transfer me to another line and put me on hold, but nothing like what I was dealing with before... I hope they can get this situation sorted. Ive been informed that someone will reach out to me again In 24-72 hours, but since theres a holiday weekend ahead, itll be about a week, Id reckon. Well see. Ive been banking with BFCU for 10 years now and Im not ready to give up on them just yet. Just frustrated by the long periods of waiting to resolve this issue.

Published at 7 months ago

Needed an auto loan - went into branch on a Saturday - had approval by Sunday and completed transaction by Tuesday. Easy, great communication.

Published at 7 months ago

The very best savings institute. Been a member for over 50 years and have nothing but praise for service and quality. I ve had saving accounts, loans, checking accounts, credit cards and many other tasks.

Published at 8 months ago

My experience was excellent.She helped me with everything I needed. She is very king and has extensive knowledge of everything. She is the best!

Published at 8 months ago

Carol at the third desk was fantastic!! The sweetest person I ve experienced in any bank and was super helpful. She was generous enough to give me a bag to carry change in and walked me through getting a new debit card. The woman at the front desk was also very sweet

Published at 8 months ago

Published at 8 months ago

My experience at Bethpage FCU was excellent because the customer service people are very professional and helpful

Published at 9 months ago

Published at 9 months ago

Paid off my account closed account. They hit my credit for $1 without any explanation. Every customer service agent is confused about what happened. No solution.

Published at 10 months ago

This bank has changed. You would be on hold for no more than 2 minutes, now anytime you call, morning, afternoon, or any day of the week, you wait more than 25 minutes for someone to answer and help you. Yes you can use the automatic call back feature but what good does that do? They call you an hour later and you are now working and you do not have time to answer. You are supposed to get help within 5 min which is a reasonable timeframe, not 25. Does this bank make enough money? I want to believe so, and if yes, why are they not employing more people, work force?

Published at 11 months ago

Ive had a BFCU account for over 40 years. The banking team is always helpful, but I just had the best experience out of anyone with Diana Hanna at the Old Country Rd location. She was extremely helpful. She was extremely knowledgeable, patient, kind, and funny which helped me and my Mom figure out the best path forward while navigating a difficult time in our family. Thanks again!

Published at 11 months ago

I have been a member of BFCU for many years. I have done all my major banking with them during this time, and Ive never regretted it. The Customer Service Reps are top notch! They have always been knowledgeable and pleasant. I am a senior citizen and I am pleased to say that the reps are patient with me. I highly recommend this Financial Institution. James Kerr

Published at a year ago

Published at a year ago

Simple withdrawal from checking account. The lovely teller was sweet , efficient, and quick

Published at a year ago

Laziest employees here. Takes 20 minutes for simple transactions

Published at a year ago

Published at a year ago

Great bank, very clean, tara the cashier was extremely helpful

Published at a year ago

He was a great guy and was so helpful and patience with us. Explained everything to us in full detail.

Published at a year ago

I went into the Bethpage Branch and was met with the smiling face Loan Representative and Member Services Patricia Bolchik . She helped me with getting a new card quickly and helped me a few other important concerns I had. To say she went above and beyond to help me would be an understatement. Patricia was courteous, smart, and had empathy. I am so happy it was Patricia representing Bethpage and who ended up helping me with everything. I do not doubt that you have a leader sitting there helping people in Bethpage. She deserves recognition and definitely a raise. Thank you Patricia for helping me so much! Truly a breath of fresh air. Warm regards, Sharon Duhigg

Published at a year ago

BFCU emailed that new credit card should have arrived by yesterday and should be activated today. Called to report card never arrived. Automated teller stated wait time for customer representative would be 12 minutes. On hold for 30 minutes while working on a project. Finished project and hung up. BFCU is a great organization for in person banking and digital banking. Trying to accomplish anything on the phone is pretty much impossible.

Published at a year ago

There are always a number of tellers on duty, so the wait time, if any, is short. The tellers are friendly, polite and able to handle transactions in an efficient manor.

Published at a year ago

The people and service at BFCU are simply top notch!

Published at a year ago

Published at a year ago

It was fast and professional

Published at a year ago

Published at a year ago

Very professional in everyday and courteous Robin is a credit to your organization

Published at a year ago

I needed to access five years worth of Bethpage FCU records for my moms accounts. I met with representative Lisa Giradi, who was so helpful, courteous and compassionate. The next day I realized that I needed a few additional statements printed, so Lisa assisted me again with that without a blink of an eye. I just wanted to give a glowing review to Bethpage FCU, their staff and especially Lisa from the 899 South Oyster Bay Road branch. I am happy that my moms accounts and my own accounts are in good hands.

Published at a year ago

Knowledgeable and friendly people.

Published at a year ago

Published at a year ago

Published at a year ago

Professional and knowledgeable and pleasant

Published at a year ago

Published at a year ago

Great service and reliable. Have been banking with them for over 20 years.

Published at a year ago

They helped deal dash steal money out of my account for a bogus purchase I never bought nor received Then, when I told them to restrict deal dash from removing any additional monies from my accounts they told me they have no way to do that?

Published at a year ago

The worst institution Ive ever dealt with in my life take my advice and run they will charge they charge you fees out the nose for absolutely no reason! even if your card was compromised they still charge you overdraft fees and refused to refund it even after the investigation is complete and they see that your card is compromised they still charge you the fees and in times like this when family need their money thats the worst thing to do! this place have Shady business practices stay clear! I want all my accounts clothes I will stick with Chase are reputable banking Institution

Published at a year ago

NEVER buy or lease a car if the dealer uses this bank. Ive been trying to set up my direct payment with them for 5 months now and put on hold for hours and have to speak to 10 different people that still cant figure it out. They are the most incompetent people Ive ever dealt with.

Published at a year ago

Great customer service.

Published at a year ago

Beyond Disgusted ! They are now charging a 5% Fee to Members to count/ deposit their change! My son went to cash in his change and they took 5% from him and tried to justify it by stating the machines are costing too much money to repair when they Break I think that they should eat the repairs and write them off as cost of doing business expense

Published at a year ago

Bethpage Federal Credit Union has very bad practices. They charges your saving account with Inactive Account fees without sending any official letter just to make money from customer without providing any services. The bank dont send letter before starting charging your account. Totally cheap bank!!

Published at a year ago

Zero Stars. Good luck getting anywhere with customer support. On the phone over an hour speaking to two different people that are unable to resolve the account balance issue only to get disconnected. No, they did not call me back. I do not recommend doing business with Beth-page. If you do look forward to these issues. 1- Making loan payments form outside accounts. 2- Getting money into your checking and saving accounts form outside accounts. You have to write check to yourself and deposit it thought the app. I am not close to branch. 3- Upon paying off your loan the account ledger apparently stops working. Balance will show zero but you actually still owe the final interest. Yes, of course but they do not send out statements so online is the only way to view your balance. Which in my case says zero for well over a month. They don t know why it shows zero and will just place you on hold and give you the run around for over an hour until they just hang up or disconnect you. Stay for away. It s not worth the frustration of dealing with them.

Published at a year ago

Worst bank. Chase is 10x better. My card was compromised they sugested to move my money to saving account. Then auto payments were dumped and i was charged by both bank and servicer. Poor business practices

Published at a year ago

This is maybe the worst organization I have ever dealt with in any industry. After having three months to close the loan, they were still asking me for new information the DAY OF CLOSE - all very basic and easy stuff that could have been done months prior. After that, I accidentally double paid my first mortgage payment because the first payment did not show up as completed. They assured me the duplicate payment could not be refunded, but that it would be applied to my next payment. That was fine with me. Instead, they put it in a Bethpage savings account, did not apply it to the payment, and hit me with a late charge. Yes, they hit me with a late charge for something I paid one month early. Once I challenged them on all of this, they provided some nonsense response and would not accept any responsibility.

Published at a year ago

WARNING: The worst credit union I have ever dealt with. I have been a long time customer of theirs for nearly 20 years now. I requested multiple times to have something as simple as a debit card sent to me. I have no access to my money. I was promised by two managers that the debit card would be overnighted to me. Absolutely nothing. I was promised that they would follow up with me with a tracking number. Again, nothing. No calls. No contact. Nothing. I left multiple messages for one of the managers and I was completely ignored. I was then told to make a phone appt with one of the branches since I reside out of state, so I did. They have not called me. No contact. Nothing yet again, and this even with a so called phone appt. Horrible organization. Im not sure how they stay in business with such poor customer service with their continuous lie after lie to customers. With all the competitors out there, I would not recommend doing any business with this credit union. Their customer service is HORRIBLE and by far the WORST I have ever seen. You have to wait hours on the phone to only get no where. Keep your money in a reliable organization. Go elsewhere to do your banking. Trust me. I would give zero stars if I was able to. Again, the worst credit union I have ever dealt with. Youve been warned. Customer Response: Please dont reply to me with your meaningless sorry just for public consumptive purposes to make yourself look good. Your organization is a HORROR to deal with and will continue to be so. Please have the CEO of Bethpage FCU contact me direct. Im done with meaningless interactions with individuals that simply pacify the customer to get them off the phone and could care less. Your managers are worthless.

Published at a year ago

I ve banked with Bethpage for 25 years. I have a mortgage with them which was processed exceptionally well. Staff is always knowledgeable and helpful. Applied for personal loan online which couldn t have been easier.

Published at 2 years ago

Good service to people don t speak English very good. Gracias!

Published at 2 years ago

I ve been with the credit union for 40 years when I worked for Grumman and never had any issues and I will continue to use them for the rest of my life.

Published at 2 years ago

Best Credit union Ever

Published at 2 years ago

Bethpage FCU is a awesome place , the best rates on home or automobile loans , I have both, my family and I are very happy

Published at 2 years ago

Good for checking interest rates, bad for business transactions. you can t send a wire over 10k without going into a branch, and even when you try to do from your computer or app, it doesn t go through and you have to go to a branch, anyway. I have to go to another bank to open another business checking account for easier wire transfers.

Published at 2 years ago

Overdraft fee eater, horrible bank good luck if you open account with them, it never going to reachable if something went wrong with card. totally horrible bank. Worst credit union which requires more complicated rules and regulations than normal bank, if you expect anything go with in bank you are wrong, stay way from this bank and avoid troubles. Dont waste your time.

Published at 2 years ago

Best place to bank

Published at 2 years ago

Bought out my lease with them and it has been a headache getting the title from their titles department/lease dept. Called multiple times been transferred and bounced around told they are taking care of it. 4 months later I still have no title and now Im getting letters from Bethpage that I need get the documents together to perfect the lien. All that is missing is the title which I still do not have. I even went to the DMV and wasted my time as they said all that is missing is the title. When I call they only have a record of one of my phone calls when in fact I have called 8 times since January to May. So very incompetent and frustrating I will never take out any loan with them again. RUN from this place they clearly do not get things done here.

Published at 2 years ago

RUN FROM THIS INSTITUTION! BFCU does not care how much of your time they waste. Cust Svce just transferred me 5 times. All five reps couldnt help me transfer money from my BFCU business checking to my BFCU personal checking. Most of the customer service reps sound so far away or muffled that you cant hear them anyway. I gave up talking to anyone live, and tried the TelService. After entering my SS# and pin, it started listing account numbers I dont own for me to transfer money into and out of. Using the BFCU credit card is a nightmare too. They never send a statement on time (or at all, some months) so you have to track them down each month to find out how much to pay. I am currently seeking a new credit union to put all my money and just canceled my credit card with them.

Published at 2 years ago

I spoke with a manager today who was 100% inappropriate! I moved out of State, & he decided to close out my accounts without my permission after we spoke out of spite because I told him how unacceptable his behavior was. Find a different Credit Union to trust with your money!

Published at 2 years ago

Just like many relationships, it was good while it lasted, the break-up was quick, but not damaging.

Published at 2 years ago

12-13-21 BFCU is trying to Enforce a Mask Mandate in Nassau County for Customers. I will be banking elsewhere ! This All Ends When People Stand Up !

Published at 2 years ago

Published at 2 years ago

Closing Accounts ! KEEP your Free Mask and Ill take my money to a Bank not trying to Enforce a BS Mask Mandate !

Published at 2 years ago

This number does not work because I call and ask for all the information, I put it in and there is or does not put all the information that it asks for, it says that it is incorrect and then the call knocks me down and communication is impossible or you are ridículous

Published at 3 years ago

Been a member since 1978 and I ve always received great service and financial guidance.

Published at 3 years ago

Published at 3 years ago

Dawn was very helpful giving me advice when i was making the withdrawal to sign the lease for my first apartment. Thank you so much!!!

Published at 3 years ago

Published at 3 years ago

The worst bank I have ever dealt with. Gave out my personal information to someone other than myself. Never asked them for ID. Now I can t even get through to the branch itself, only the 800 number which gets you nowhere.

Published at 3 years ago

Not sure what everyone else is talking about with customer service, but my family has experienced nothing but GREAT customer service from BFCU. Keep up the good job!

Published at 3 years ago

Absolutely the worst customer service experience, ever, anywhere with any type of institution. So poor a community bank lacks any consideration whatsoever for their depositor members. Membership in what? Service inadequate, incomplete and virtually non-existent. If we wanted this type of service we would, can and will go to the likes of Paypay, Square, Alipay and many others. This is a Credit Union, you sully the name of Credit Unions across the country.

Published at 3 years ago

Published at 3 years ago

Update your phones. The only contact line for all branches says that the banks are closed due to the holiday. I would like to speak to someone.

Published at 3 years ago

Possibly one of the worst customer service experiences, ever. Applied for a re-finance in June of 2020 and fast forward to December of 2020 with no progress. During that time Ive asked for updates -- no response from the processing company, the banker who filed my loan, the branch manager but only to receive a random email to file the same documents which Ive shared several times already. Ive left off many many details. As a customer who has taken out several mortgages across several banks this was the first time I felt where the bank honestly didnt care about me. Think twice about bringing any money here, or taking a loan from this bank -- it plain out stinks.

Published at 3 years ago

Absolutely horrible customer service and specifically the mortgage department. Learned they outsourced to a company in Maryland that is incompetent at best. They dont care about the customer, communication and actually took money from me that I am still fuming about. Took 5 months to do a refi and I could have bought my mortgage outright. They make everything difficult in the portal as well. As a result I have pulled all of my investments out of the bank which included CDs and youth savings amongst other accounts. Other than using for a good rate, I would strongly suggest banking elsewhere. Such a shame.

Published at 4 years ago

Great rates, but customer service is a horror show. The website is confusing, poorly laid out, and not at all user friendly. If there is fraud on your account, be prepared to wait weeks for the charges to be reversed. You will spend countless hours trying to resolve it to no avail. Will be closing all my accounts

Published at 4 years ago

The bank card I never use for transactions has been hacked. First call woman said very high volume of calls for fraud at BCU. Had to call another number to close my card and report. I was instructed to go to bank for replacement card and get charges refunded. Stopped by security and told I wasn t allowed to go through drive through either. They said to call another number to make an appt w an open branch. That number said they couldn t help me. Not surprised they were hacked. Poor infrastructure and worse customer service. Sooooo I have no bank card to access my accounts and cannot get my fraudulent charges reimbursed. *****if you re receiving a call or VM for fraudulent charges DO NOT CALL BACK. That number is fraudulent as well. Call the number on your card to be safe but sadly BCU won t be any help.

Published at 4 years ago

Long wait in parking lot. No reason for this .they only have one teller .

Published at 4 years ago

I have sent in numerous requests to close my 401K account or to have it transferred to a Florida bank and both myself and the bank officers at my Florida bank have been given the run around for two months. Its not as if its a whole lot of money and the behavior and total lack of consideration and professionalism is totally uncalled for.

Published at 4 years ago

Applied for a heloc and was declined because my home was a modular. Nowhere on the application did it ask if the house was a modular or state that they were not eligible for a line of credit. This bank uses deceptive practices. When I asked the processor about it he said he was just a processor and he didnt make the decisions. When I asked to speak to somebody that did make decisions he said to call the customer service line. Applying for credit like this uses a hard credit inquiry and damages your credit score. Buyer beware. Complaint filed with the Federal Banking Commission

Published at 4 years ago

Published at 4 years ago

Overall this credit union is very good. Where they fall down it the web site (bill payment specifically, which I use regularly) and their call center. On the web site, you can not export your bills into a standard spreadsheet format. You can do it for all the other pages, but not scheduled payments. Neither can you see the total due when you filter for all the bills due before your next paycheck. I have to write down the list and add them up *by hand*! What century are we living in here? Also the call center, while the service is fine, takes 3-5 minutes just to go through the menu and then all the security approvals to even ask a simple question like, What are your holiday hours?

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Customer service not helpful at all.

Published at 5 years ago

I dont know how the service is in this branch but bethpage constantly messes up. I have a card due to the high interest rates but in the past, customer service has given me wrong information after wrong information. They say they submit a report and an investigation and then it doesnt happen. I call again and again for no solution

Published at 5 years ago

Published at 5 years ago

Info will be posted later,too much to say and very angry at customer service employee and boss dummy womens.

Published at 5 years ago

Horrible customer service starting with the receptionist they have at the front , he has no skills with people.

Published at 5 years ago

Great customer service. The Seaford branch is the best!

Published at 5 years ago

I have been with this bank over 12 years, never had any problems until I needed help with services. I paid off my mortgage and I am trying to get a satisfaction letter from them. But customer service is so bad; it takes me hours to get in touch with them over the phone (actually days) and they are still not helping me. The persons are rude and hang-up on me. I deal with other banks and never had such a problem. Right now I am on the phone with them, for over 10 minutes, and nobody assists me.

Published at 5 years ago

This is the main branch of the credit union. All departments and safety deposit boxes are here. Everything else are satellite locations.

Published at 6 years ago

Published at 6 years ago

Great service

Published at 6 years ago

Published at 6 years ago

Been a memeber here since high school im now 33 years old and since day one have offered me a 5 star service. My account has been flagged for fraud activity several times over the years and they have protected my account they identified fraud locked the account and notified me immediately. They have always protected me showed me respect. When by phone I m thabked for being a long term member they do their best to resolve any issues, and when I stop inside they do their best of keeping the wait time down. Banking with this credit union has been an amazing time. Now the part they can use a little improvement in is when people call in like my self and relatives they provide very little information about loans or investing options.

Published at 6 years ago

Helpful and polite staff. Helpful Financial advisors. Good plans

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

I do not bank here, but I do agree that they do have great community outreach services

Published at 6 years ago

Excellent and Terrible...... The employees in the branches give excellent service while the 800 call center has employees who know little and give out wrong answers. I blame top management for not addressing the problems at the 800 Call Center which is not even located in New York. Management needs to wake up and call the 800 number and realize the problems.

Published at 7 years ago

Published at 7 years ago

I love bethpage! Best credit union ever!

Published at 7 years ago

Clean, welcoming, spacious and Shannon is wonderful!

Published at 7 years ago

Excellent service

Published at 7 years ago

Wonderful customer service. Great rates

Published at 7 years ago

I dont bank here; however I applaud their community outreach and values. Impressive bank and corporate office.

Published at 7 years ago

Published at 7 years ago

They offer very good rate, fast process. I am 100%satisfied with bethpage credit union. Highly recommend to everyone who needs mortgage.

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

I have been a member of BFCU for over 30 years. My grandfather worked at Grumman many years ago and you couldnt get into BFCU unless someone got you in through family ties. Then the service was impeccable. As the years crept by and Bethpage went more commercial, their customer service has taken a nose dive. They absolutely do not care about customer satisfaction, the customer is and will be told they are wrong- even if they are not- and issues with their systems or faulty policies, more specifically charging me $.14 (or so) when my overdraft reads a zero balance - then telling me Im 30 days late bc I owe a balance- is unheard of...this went on for years and no one could explain the issue to me until this year when I finally closed the account- it was my fault bc when your account goes into overdraft and you pay it down (pay it in full), there is still a balance. If someone can explain that to me in English, Im willing to learn. Anyhow- its very sad because Ive had many car loans and mortgages paid in full through Bethpage, and you would think with a long term relationship in excellent standing, one would get decent treatment...not happening here. The only thing exceptional and keeping them in business are their low rates.

Published at 8 years ago

I love the bank itself, but this specific branch has HORRIBLE customer service (rude, u helpful, and slow). Prefer to go anywhere but here.

Published at 8 years ago

After 2.5 months and still waiting for under wring for my mortgage! I am pretty sure we have good financial, good credit and not ask for big number of mortgage. But they have extreme slow progress I never heard! Be ware!

Published at 8 years ago

i HAVE BEEN PLACED ON HOLD 2 TIMES ASKED FOR THE SAME INFORMATION 2 TIMES 1/2 HOUR GONE AND i CANT SPEAK TO THE HEAD OF THE MORTGAGE DEPARTMENT RE LACK OF SATISFACTION OF THE NOTE DOCUMENTS. MORE OVER THE WOMEN I SPOKE WITH MICHELLE AND TIFFANY WERE CLEARLY TOO LIMITED TO ASSIST ME IN ANY WAY; i HAVE SIGNIFICANT BANKING AT BFCU THAT IS NOW BEING RECONSIDERED AS THE STAFF USES THE 800 NUMBER AS A SCREENING TOOL AND I AM NOT GOING TO CONTINUE TO WASTE MY TIME PLAYING THE GAME WHERE WE PASS AROUND THE PHONE CALL AND NOTHING GETS ACCOMPLISHED

Published at 8 years ago

Published at 8 years ago

Always courteous and timely. Would like for the jet debit cards to come back!

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

worst bank on Long Island. Always at an Inconvience and there employees are dumb as fence posts. I actually lost brain cells talking to there associates.

Published at 8 years ago

Nothing like not having a direct number and having to press buttons and deal with a computer! Worst system ever

Published at 8 years ago

horrible experience i have been trying to get a loan thru bethpage since september 2015 , and until today i dont have closing date jan 2016 , i dont recomend this people very very bad costumer service Everyone is nice and apologetic, you call and call and never get an answer, they call you when ever they want and never give you a complete answer. i feel like i have to beg for a loan ......

Published at 8 years ago

Been with BFCU since 1991. Best customer service I have ever experienced. Over the years I have had a mortgage, car loan, two boat loans, and all of my savings with BFCU. I will continue to give them all of my financial business.

Published at 8 years ago

Member service is outstanding! Everyone goes above and beyond to make sure all of the member needs are met. The products are terrific and the rates are very competitive.

Published at 9 years ago

Published at 9 years ago

Published at 9 years ago

I really enjoy banking there. The people that work there could not be any nicer. They are giving a 1% dividend on checking without having any balance restrictions. I have full use of my money and I cannot see tying up money in a CD for fractions more.

Published at 9 years ago

The online and mobile experience have greatly improved. Also their customer service is good when you call.

Published at 10 years ago

I have been a member for about 2 years now. All of my interactions have been positive. They have all the things you need from a bank. But without all those excessive charges and fee. The atmosphere is very professional not like other credit unions.

Published at 10 years ago

Dont even think of contacting anyone by phone. They only have one overworked phone number for all branches and wait time almost always exceeds 30 minutes. No kidding. Tried on 3 separate occassions and the results are always the same.

Published at 10 years ago

Excellent bank if you are sick and tired of all the hidden fees and charges other banks just keep adding in within a year of joining them. Finally a bank that isnt nickel and diming me to death!

Published at 10 years ago

I was a fraud victim and Bethpage refused to provide me with critical information in ragards to the account. Although all the fraudulent loan funds were being wire transfered to Bethpage, they refused to help me obtain the correct info to fill with the local police and the FTC. They also WOULD NOT let me speak with the banch manager or provide me with a number to the actual branch. Basically, the customer service (overseas) couldnt answer my questions either because of the language barrier. Over two hours was spent on the phone, emails etc... and the results were poor. Im starting to wonder if this bank was actually part of the security issue itself when it comes to identity theft.

Published at 11 years ago

I absolutely love Bethpage Federal Credit Union! Every time I visit a branch office the staff is so helpful. Web based access is quick and painless, fees are a minimum. Thank you for supporting the Memorial Day Air Show!

Published at 13 years ago