Sandia Area Federal Credit Union

I previously had a bad experience with a processing of a loan, but the manager promised he would fix everything for me. A month later everything has been fixed and taken care. I’m very appreciative they recognized the mistake and made it right.

Published at 2 months ago

For the 20 years I've had an account at Sandia Area CU, I have always thought that I have the best place in town to do my banking.

Published at 3 months ago

The teller phone ladies are the nicest I’ve ever had to talk to ever. They seem to CARE about you and have your best interest in their mind. That’s so rare these days that I don’t even know how to say thank you enough.. so again guys thank you for your service both behind the scenes, on the phone, or at the windows!!

Published at 10 months ago

I was extremely disappointed with the customer service I received today at Sandia Area. I am a long time customer about 10 years in and was about to pay off my car loan over the phone. Myka or Michael was the supervisor at the call center at the time. Apparently there is a fee they charge over the phone but I was promised it would be waived as a good deed. I felt great about calling back to make my final payment over the phone as I live in California. Myka or Michael appeared to not really knw how many times the fee could be waived but I felt he didnt want to waive it because I asked to speak to a supervisor about it. The least you can do for your customers is honor your word. I felt he came off very rude and unprofessional about the situation it felt like he could have waived it but decided not to just to prove himself. I hope they can do better in the future. All my other interactions have always been great with everyone else I have dealt with over the years. Be cautious when dealing with Myka- Michael and his rude dismissive additude (Call center Supervisor)

Published at 8 months ago

The staff is excellent at what they do. They are very patient and knowledgeable. It was a great experience. Thank you!!

Published at 4 months ago

Sandia Area Federal Credit Union is a great bank. I plan on staying with them for a long time. I had an auto loan with them and will be using them again in the future. I highly recommend them. They are responsive and care about your needs.

Published at a year ago

I was the victim of a fraudulent electronic check. I was very panicked when I contacted the institution. A representative named Deirdre assisted me, and within minutes of speaking to this representative, their composure & professionalism did a great deal to calm me down. Deirdre helped me to resolve my issue in a very expedient & polite fashion. The exceptional degree of customer service I received turned an unfortunate & stressful event into a pleasant experience. The ease with which my situation was resolved is very reassuring; I am happy to be a member. Thanks again Deirdre!

Published at 2 years ago

Great rates and easy to work with. I will use them in the future!

Published at 3 months ago

Very professional

Published at 6 days ago

Paid of auto loan, clerk extremely helpful

Published at a month ago

I previously had a bad experience with a processing of a loan, but the manager promised he would fix everything for me. A month later everything has been fixed and taken care. I m very appreciative they recognized the mistake and made it right.

Published at 2 months ago

Great rates and easy to work with. I will use them in the future!

Published at 3 months ago

For the 20 years Ive had an account at Sandia Area CU, I have always thought that I have the best place in town to do my banking.

Published at 3 months ago

Professional, personable and efficient.

Published at 4 months ago

Sometimes you just do a great job.

Published at 4 months ago

The staff is excellent at what they do. They are very patient and knowledgeable. It was a great experience. Thank you!!

Published at 4 months ago

The service is awesome and it is so quick.

Published at 6 months ago

Great service, as always. Tellers are definitely on top of their game. Ive banked there for over 25 years.

Published at 6 months ago

The tellers are friendly, efficient and reliable.

Published at 6 months ago

Does not offer atm cards

Published at 7 months ago

I was extremely disappointed with the customer service I received today at Sandia Area. I am a long time customer about 10 years in and was about to pay off my car loan over the phone. Myka or Michael was the supervisor at the call center at the time. Apparently there is a fee they charge over the phone but I was promised it would be waived as a good deed. I felt great about calling back to make my final payment over the phone as I live in California. Myka or Michael appeared to not really knw how many times the fee could be waived but I felt he didnt want to waive it because I asked to speak to a supervisor about it. The least you can do for your customers is honor your word. I felt he came off very rude and unprofessional about the situation it felt like he could have waived it but decided not to just to prove himself. I hope they can do better in the future. All my other interactions have always been great with everyone else I have dealt with over the years. Be cautious when dealing with Myka- Michael and his rude dismissive additude (Call center Supervisor)

Published at 8 months ago

Published at 8 months ago

Love this place... always informative and on point with customer service.

Published at 10 months ago

The teller phone ladies are the nicest I ve ever had to talk to ever. They seem to CARE about you and have your best interest in their mind. That s so rare these days that I don t even know how to say thank you enough.. so again guys thank you for your service both behind the scenes, on the phone, or at the windows!!

Published at 10 months ago

Best instation I have ever seen

Published at a year ago

Published at a year ago

The best customer service Ive dealt with. Easy, fast and knowledgeable. Thank you

Published at a year ago

Was greeted after walking into the bank... teller got the transaction done fast and without a problem.

Published at a year ago

Great customer service

Published at a year ago

Knowledgeable and very helpful personnel all around!

Published at a year ago

These people are amazing ! All around a great company with great employees

Published at a year ago

Sandia Area Federal Credit Union is a great bank. I plan on staying with them for a long time. I had an auto loan with them and will be using them again in the future. I highly recommend them. They are responsive and care about your needs.

Published at a year ago

Published at a year ago

Published at a year ago

Ive enjoyed Sandia Area FCU without complaint for some years now. They actually know what they are doing, I wish I could say the same for some companies...

Published at a year ago

Love this bank, been with them for years!

Published at a year ago

Kudos for Victor, friendly, helpful, knowledgable, great personality!

Published at a year ago

Always friendly and fast.

Published at a year ago

Helpful, well informed, receptive, raw excellence in customer service - this was the same display of great customer service I have experienced at Sandia Area. That is why I have been a member for more than 20 years.

Published at a year ago

DO NOT BANK WITH THEM THEY TOOK AWAY THE COIN MACHINES FROM ALL BRANCHES!!!!!!!!!!!!!!!!!!!!

Published at a year ago

Ilsa was extremely helpful in setting up a new account. She took care of me right away and answered all my questions. Thanks much for great service!

Published at a year ago

Published at a year ago

After getting confused, it then became easy

Published at a year ago

I flew into Albuquerque from Dallas to buy a Jeep Rubicon from a customer of this bank. Unfortunately, the customer was late and would be arriving in 5 minutes when I was kicked out of the lobby by the bank manager Bri. I had $30,000 on my person at the time, which I showed to Bree and yet she still insisted I leave at 4:23 pm. The bank closes at 5:00 pm on Wednesdays. I wouldnt recommend this bank to anyone. Bri created a risk unnecessarily, out of ego.

Published at a year ago

Employees were very helpful in setting up a new account. It took me a little while to get all the documents we needed from my computer but they were very patient and understanding.

Published at a year ago

Published at a year ago

Litzy is the best of all there... thank you, always kind and I am always happy to see her every time I go because I know she is good at her job, she is patient and always ready to help you with whatever is needed. Thank you Litzy for being very professional.

Published at a year ago

The teller at the Palomas location is kind and professional. It was early in the morning when I went in, so the experience helped make my day.

Published at a year ago

thank you Lizy for you great help last tiem and the manager is amaizing to. the lady at the lobby great customer services. the best branch in all Albuquerque,

Published at a year ago

It s a pleasure to deal with people who have your best interests in mind. The staff is always extremely courteous and efficient. Very impressive!

Published at 2 years ago

Published at 2 years ago

Isel M at Paseo Branch was able to have my monies moved from an out-of-state bank and into an 8-month IRA Certificate within less than two weeks. Her expertise was very impressive. Thanks, Sandia Area Federal Credit Union.

Published at 2 years ago

I am giving Sophie a 5 Star and Above Rating Today on her Customer Service that she provided me on the phone!!! Sophie was not only Professional but pleasant and kind to talk to!!!

Published at 2 years ago

Grateful to stop by and get the assistance that my company needs. Thank you.

Published at 2 years ago

Great costumer service! Kathy was so amazing. I was a little upset my card was never reissued but she made my day laughing with me about my puppy. Thanks again for everything this is THE best bank I ve been a member of.

Published at 2 years ago

Sandia Area has always been a really good credit union to bank with. I would recommend them most definitely. I rarely have any issues with them, They are usually friendly and easy to work with.

Published at 2 years ago

I was the victim of a fraudulent electronic check. I was very panicked when I contacted the institution. A representative named Deirdre assisted me, and within minutes of speaking to this representative, their composure & professionalism did a great deal to calm me down. Deirdre helped me to resolve my issue in a very expedient & polite fashion. The exceptional degree of customer service I received turned an unfortunate & stressful event into a pleasant experience. The ease with which my situation was resolved is very reassuring; I am happy to be a member. Thanks again Deirdre!

Published at 2 years ago

I hope everybody gets Barbra from the call center when needing assistance with their account! She was EXTREMELY helpful! Thank you Barbra!!!

Published at 2 years ago

Kathy was very helpful. She provided excellent customer service.

Published at 2 years ago

Rey Enríquez was very helpful and resolved my problem for online banking. After having a tough time trying to register myself for online banking. Rey did it in less than 5 minutes. I truly appreciated his expertise and courteous and professional manner. I will go to him for any future dealings with Sandia. Thank you Rey.

Published at 2 years ago

I really love that we can text a teller. Joan was an awesome teller that really helped me make a transfer from two different accounts that I have. Another teller is Kathy.

Published at 2 years ago

Staff has always been helpful and respectful. Website and app are easy to navigate through!

Published at 2 years ago

Samantha was amazing!! Professional,patient,relieved my anxiety!! She is compassionate, makes you feel special, not just another customer. Shes a keeper!!!

Published at 2 years ago

Originally 5 stars because of Micah (in Member Services). Since then I have been treated with total disdain: no call backs, no follow ups, no contact of any kind. I had to call in myself to get any information, was promised further contact which I still have not received. Actively avoid.

Published at 2 years ago

A short note long on appreciation of how quickly Alexandria responded to each of my e-mail messages regrading an auto loan sent on Saturday, May 28, 2022. It was like being on a live chat or rapid texting. Never have I had such expedient replies from any company, using e-mail, especially on a Saturday. Thank you for who you are and all that you do, Alexandria!!!

Published at 2 years ago

Rude staff and very unprofessional. I called today to wonder why they are billing me two transfers for this month. This is after calling yesterday to tell them my payment is going to come in on the 19th instead of the 15th. The response I get is I m sorry I m not seeing a processing payment on here and I can t help you . I told Mike (the representative I was speaking with) that I cannot afford two payments and he froze and didn t know how to help me. This place is the worst customer service I ve dealt with.

Published at 2 years ago

Awesome service today all my questions were answered

Published at 2 years ago

My card was declined so I called to inquire, turns out there was fraud and theyre sending me a new one. Aldrian was awesome.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

I spoke with Melinda today and she was absolutely fabulous! I hadn t dealt with them for quite some time and recently obtained a new auto loan. Melinda made my experience flawless and wonderful! I highly recommend her and Sandia Area!

Published at 2 years ago

Very helpful and efficient:)

Published at 2 years ago

Published at 2 years ago

II was transferred to another representative Melinda! Who was kind , knowledgeable and eloquent. It was refreshing to talk to someone who knew what exactly what I need. She was very patient too and we resolved my dilemma! Thanks

Published at 2 years ago

All employees at the Paseo office are always courteous and professional. Always a pleasure to work with them.

Published at 2 years ago

Friendly, owns problem and promises a fix to my problem. Always can be relied on to fix a problem no letter how all or large. A big thumbs up.

Published at 2 years ago

I called and spoke with Melanie and she was AMAZING. She helped me figure out how to set up an account to transfer money online and she figured out after 20 minutes on the phone that it was already set up!! She was so patient with me!! She was so professional!! Thank you Melanie for showing what customer service is all about!! You are wonderful!!

Published at 2 years ago

Published at 2 years ago

Thank you, Bridgitte M. Uriostegui for being very helpful. And getting all our financial needs changed over to Sandia Area FCU. Thank you- Mr. & Mrs. Joseph I. Muñiz

Published at 2 years ago

Always awesome People to deal with

Published at 2 years ago

Sandia employees are super friendly and helpful and always willing to help! I appreciate all they do here.

Published at 2 years ago

I am surprised at how unprofessional there Mortgage Department is. Ryan Dierdorf was rude and is a disappointment to the Mortgage Profession. I am a Realtor and I will warn future client againsts the unprofessional way this company does business.

Published at 2 years ago

Karen K helped me through the chat option and she was ABSOLUTELY PHENOMENAL. amazing service. I really appreciate her knowledge and helping me out with my issue. She was the absolute best. She even told me about new services and did an amazing job helping me with my issue. Thanks again Karen I hope you prosper and continue to help others the same way you helped me today. :) And again SHE WAS AMAZING.

Published at 2 years ago

Way better Then Rio Rancho

Published at 3 years ago

Joan R was amazing!! Excellent customer service! Thank you!

Published at 3 years ago

Kathy has helped me very much she is so friendly. I have never met her but I am lucky enough to have her answer the phone whenever I call for assistance. I am happy with the credit union and their team

Published at 3 years ago

If I can elaborate shortly the gratitude of the helpful individuals at this institution.. I processed a loan for a vehicle they carried for me for a long duration of 2-3 weeks.. I had not a anticipated to sell after the loan was processed, I had gone into the branch to retrieve the title and pay off the amount and I couldn t have been more happy Chelsea G happened to be the one who came out to inform me they had not received the title because the time frame had been so short. She informed me with such a grace and smile through her mask radiated such a level of comfort that was needed at a time of distress seeking such an item where it would be.. She spent countless time tracking it down through out the entire day informing me several times that she was diligently searching and wouldn t stop her search till it was found.. in conclusion she retrieved the title had it ready at the receptionist with ease when I came back it was like it never happened.. The gratitude I extend to this institution for finding such a person of character and dedication to her job and the sandia area credit unions clients.. What an asset to represent this Institution a person of such high integrity and dedication should be nothing short of rewards and appointment..

Published at 3 years ago

Unfortunately it is impossible to bank without going into a branch. If you never need to deposit a check, use a mobile app, or send or receive money, Sandia may be a sufficient solution. If you anticipate needing any of those services, expect 10 hours of emails text and phone support, and a week for turnaround time. Ive struggled for almost a decade with Sandia and have not experienced any improvement.

Published at 3 years ago

Great service they Opened five minutes early and were able to get me in and out. Great staff, clean lobby answered any and all questions.

Published at 3 years ago

Great service. Thank you for your help JOSH. Thanks for being so patient with me. And answering my questions. Great job and thank you for making the login process so painless. Continue that and one day you will be the head banker.

Published at 3 years ago

Great experience with call center. Joan was very helpful, nice, and knowledgeable.

Published at 3 years ago

Worst place to get any loans! This is my second time I tried to get a loan! The first time I got approved a commercial vehicle... but then the came back after I sent the info of the vehicle... they said they dont do specialty vehicle...it was a( tow truck)... and they knew what I was going in for. They say the have quick response on approval Thats a lie! I have to call them and they take for ever to answer!Two days later! Stay away from getting a loan from them! If I could I would but negative stars.

Published at 3 years ago

Amber is the nicest call center person ever! She took the time to research my questions and gave me thorough information and explanations. This took her time and effort and was truly above and beyond. Thank you Amber!

Published at 3 years ago

Excellent customer service and even called back after hours due to long hold times.

Published at 3 years ago

Published at 3 years ago

My representative was very helpful and knowledgeable.

Published at 3 years ago

Published at 3 years ago

The lovely person Amber helped me through some tough issues. She was sweet. Informative and intelligent. Everything I would expect from a professional.

Published at 3 years ago

Published at 3 years ago

Awful. Sent my debit card to the wrong address, charged me to correct my address, and then sent it to the wrong address again. Drained my checking account with fees and started on my savings by the time I left. Dishonest. Do not bank here.

Published at 3 years ago

Published at 3 years ago

The people in the call center are great and eager to help. The switch from P2P service to Zelle however was not a good one. P2P worked well Zelle does not!

Published at 3 years ago

All the employees are amazing going out of there way to help you anyway they can. I enjoy banking with Sandia Area Federal Credit Union.

Published at 3 years ago

The call back option was convenient and efficient. The representative was professional and answered all my questions with confidence.

Published at 3 years ago

I was having issues with my banking app; Amber was super awesome and helped me out super quickly. Thanks girl

Published at 3 years ago

Published at 3 years ago

I have been a member of Sandia Area FCU for a good 20 yrs and there are plenty good reasons. I even moved to Montana for 12 years and kept my banking with them. They are easy to access, professional and courteous staff are always there to help. If any questions they may have with my account, I get to promptly hear from one of their staff. Their car loan rates and services saved me money and was able to pay off my loan months sooner. I thank all levels of their team for maintaining a high standard of professional care to me as a customer!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Customer service is friendly and helpful! Melinda was great! Thank you!

Published at 3 years ago

I can say worst experience ever 1. I was scheduled at Paseo location had an appointment show up and Carlos states that I didn t have an appointment (thank goodness for confirmation texts). I show up which I drive 35 minutes to get to this location and I m 35 weeks pregnant, have my 5 year old with me and to top it off a new member. Carlos states that they scheduled me at the wrong location and the person who was opening my auto loan transfer was at the coors location. Carlos tries to call to see if they could get me into the coors location. Carlos said he couldn t help me with the paper work because it was assigned to someone and they get credit for signing new loans. Long story short I drive to coors and talk to Ivon Lopez (coors) who was super helpful and amazing she helped me fill out all paper work needed. On top of that being the only person working at that branch. I was also told I could of been helped at Paseo because no one opened my loan or was assigned which makes me even more frustrated with Sandia on Palomas. I would of not opened an account or switched if it wasn t for Ivon I would have not opened my account.

Published at 3 years ago

Branch representative, Joan, was helpful in assisting me through the new text feature.

Published at 3 years ago

Published at 3 years ago

Dont usually use this location but the few times I have they have been outstanding!

Published at 3 years ago

I love the fact that you never feel like youre being pressured by the staff. They help you in anyway that they can, and do it quickly. Always refer friends and and family to this branch!

Published at 3 years ago

I needed help with a problem with a charge that had not shown up in our statement. I spoke with Genevieve at the call center and she was able to resolve my problem rather quickly. She was very pleasant during our conversation and nice to speak with. Also, my interactions with Bonnie at the Paseo Branch have always been very pleasant and helpful whenever I have needed assistance. Bonnie is such a nice person and always willing to help. Very lucky to have her at our branch!

Published at 3 years ago

Published at 3 years ago

Love love love the staff at SAFCU. Always treat me like family. Thank you guys for always being there for me!!!

Published at 3 years ago

Melinda...in a telecom call...she was very helpful and helped me fix a problem in making ACH payment to my loan. Cudos to her!!!

Published at 3 years ago

Have loved Sandia Area for 23 years.

Published at 3 years ago

Excellent service everytime I call in with service issues. Knowledgeable, courteous, friendly and a pleasure doing business with

Published at 3 years ago

Ariel was courteous, knowledgeable and professional. She took the time to address each of my questions individually.

Published at 3 years ago

Published at 3 years ago

Every time I call I always get someone so courteous and friendly I love banking with Sandia would highly recommend this institution.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

This bank has always been very kind and cooperative with us and we will continue using Sandia FCU for years to come.

Published at 3 years ago

Sandia has always had my back during difficult times. I love they brought skip a payment. Definitely helps during the holidays! Melanie the representative through the mobile chat was very friendly and helpful. Thank you being in our community Sandia Bank

Published at 3 years ago

Samantha helped with several issues I had accessing my account. I spoke with her several different times and she was very thorough, pleasant, and professional. She took the time to get the job done. Thank you.

Published at 3 years ago

Published at 3 years ago

I spoke with Melinda today and she expertly handled my situation. She was extremely helpful and very friendly. I appreciate all that you re associates do to take care of their customers.

Published at 3 years ago

I primarily bank with USAA, but I need a local bank. Sandia has been working tirelessly with me on making sure both of my banks work as streamlined as possible. There are hiccups but at the end of the day Sandia has been working with me, as USAA has, making this juggling act of a disabled veteran work.

Published at 3 years ago

Published at 3 years ago

I was having difficulties setting up my online account and accesing my app. Melinda was so friendly,patient and willing to help me with every problem and questions I had. THANK YOU Melinda! Keep up the amaizing job!

Published at 3 years ago

Ive banked here for 10 years and never had an issue. The staff is friendly and very helpful!

Published at 3 years ago

The process was very simple and seamless. This is the second time I have used remote closing. Nicholas did a very good job keeping posted on how the process was progressing, Crystal was also very good in keeping me posted snd being a go between Nicholas and I. I would use this process again

Published at 3 years ago

Love this Credit Union... Easy to Work with!

Published at 4 years ago

Melanie was amazing she was extremely understanding and helpful. I had a complicated situation and she rose to the challenge, helped work it out, and was great to speak to. Melanie is certainly a great asset to Sandia Area Federal Credit Union and I hope they realize that. Im happy to have stumbled across Melanie, she is truly a treasure

Published at 4 years ago

Published at 4 years ago

Melanie was great!!!! Very professional. Thank you for your help

Published at 4 years ago

Did not offer a solution to helping me with fathers banking after he passed. I had to drain the bank account a little at a time and then 6 months later was able to close account. VERY unhelpful!!!!!!

Published at 4 years ago

This was a seamless transaction, in and out in less than 20 min..

Published at 4 years ago

Best Credit Union in Town. Best rates, great customer service, wide range of services and trust worthy.

Published at 4 years ago

Published at 4 years ago

Great rates on loans & fairly prompt service. If you need to ask them questions text them, dont call. Much quicker response & much easier. Their rates on loans are great but they can be a little slow origination loans and getting a loan closure scheduled. Their banking app is pretty good & it is very convenient that it keeps all your accounts, including loans, all visible. I pay my car loans by transfer using the app & it makes it so much easier.

Published at 4 years ago

Melanie was quick and to the point via text messaging! Gotta try the text messaging service beats waiting on hold!!! Thank you again Melanie!!!

Published at 4 years ago

Sent text, much easier and quicker than calling, and you have the information in writing. They responded quickly not only initially but in answering EVERY question. They knew the answers without having to constantly saying Let me check. May never call again, Ill just use text!

Published at 4 years ago

These people care. Everyone I have worked with there take ownership of my requests. NEVER had this kind of quality of service with a bank. THANK YOU!!!

Published at 4 years ago

Terrible service provided to me, as a member. Recent Saturday appointment, was never fulfilled by this location. Wasted my time and staff member totally dismissed my concerns for appointment time running over 18 minutes later than originally scheduled.

Published at 4 years ago

Published at 4 years ago

I am not sure if I called the call center or the Montgomery branch. My reason for calling was a mistake on my end that ultimately resulted in an overdraft. I was hoping I would be able to get some help to fix it but was told I could not. I gave a 1 on my text survey out of frustration. Within 5 minutes I received a call from Karen. Karen went above and beyond, tried to help my situation again but couldnt because of timing, she did refund my fee and did not have to do that. Then Etta called me later, not realizing Karen had already called. Etta went even further on my behalf, and again, did not have to. Like I said this all was the result of my own mistake - I am amazed by how I have been treated, like I am important, as every customer should be treated. I came to Sandia from Wellsfargo where I had to fight to correct their mistakes and the customer service was always geared towards not helping. Several weeks ago my boyfriends mother passed and we needed to get a check off hold earlier than it was supposed to be available so we could get to Kansas. I cannot remember who I spoke with but she also went above and beyond for us then. Every experience has been a 5 star experience at Sandia Area!

Published at 4 years ago

Excellent experience refinancing an auto loan. I would highly recommend to anyone looking for a good rate and great customer service.

Published at 4 years ago

Charged off my account over 5.00 dollars.. Disputed it directly with transunion and asked to have it removed from my credit as it was paid. But Sandia declined and left it remaining on my credit. OVER 5.00.. Another charge off that was paid in full was on my credit, got a letter from the manager at the credit union on Menaul and candelaria stating the charge off would be removed from my credit report. It was never removed still on there 5 years later. absolute criminal bank... they ll take everything you have Stay away

Published at 4 years ago

I m not sure if I reach the Albuquerque office or the call center, but regardless Every time I have called the bank, the customer service is extremely friendly, very helpful, and always makes me feel comfortable and takes care of my transactions immediately. Most times it s my password expiring. Friendly people are extremely important to me because there s nothing worse than calling and someone makes you feel like you re putting them out. Highly recommend this bank to anyone!

Published at 4 years ago

How hard is it to update your hours on google... wasted my time coming here because the hours on google maps state 8am...

Published at 4 years ago

They used to be a good company but have become too much like a bank. Their fees took every penny I had. I called so many times and they wouldnt return a thing! Dont put your money here!

Published at 4 years ago

They have the best rates and a staff thats always so patient and willing to help when the time calls

Published at 4 years ago

Always extremely helpful and effective!!

Published at 4 years ago

Sandia Area FCU Paseo branch recently held a cyber security seminar for interested members. It was particularly well attended and well organized. Everyone who attended was very impressed the level of knowledge of the staff regarding the subject matter, and I learned some very valuable ways to increase my security level. I was glad that I chose to attend the seminar.

Published at 5 years ago

I have been a customer for 16 years and I always use SAFCU as an example of great service when Im questioned by friends concerning business practices

Published at 5 years ago

Have had accounts at other banks but this will definitely be my last, Melissa made my banking experience enjoyable and easy. Very professional, thank you Sandia Area Credit Union

Published at 5 years ago

We worked with Dominique to get an auto loan and she was very knowledgeable and accommodating. This is my third time working with SAFCU and I have and will continue to recommend them to family and friends.

Published at 5 years ago

Thank you Sandia for all your hard work always. thank you Angelica D.

Published at 5 years ago

Best service out there by far! Joan knows her stuff and it was a pleasure to work with her! The entire staff was very friendly and welcoming. Plus they have free cookies! I ll Definitely be recommending this place to my Family and friends. Keep up the great work guys! :)

Published at 5 years ago

Dominique C. at the Paseo and Wyoming Branch is ABSOLUTELY outstanding! She was extremely pleasant and helpful with our auto loan. I highly recommend Dominique and Sandia Area CU!

Published at 5 years ago

I absolutely regret going with Sandia for our auto loan. We had problems from the start which was no big deal. The dealer contacted us and told us that we are not getting our plates due to missing information and they gave us the contact person and number. Why couldnt they call me instead? Tried to reach them, waited a long time to get a hold of someone and then get transferred to their voicemail. Left them several messages and no one called me back! What I also dont like to have to pay $15 to make a payment over the phone. I am not in the area to come into the bank but damn! I dont use checks so thats out the question. I was told to sign up for the payment center on a different website. Okay, no problem but now I am waiting for it to be approved...... Called Sandia, the person I talked to had no idea what I was talking about. She said she will give me a call tomorrow. Well, I wont get my answer. Great! I hate this bank! I will be moving to another bank.

Published at 5 years ago

Ive been banking with Sandia Area for nearly 20 years. They have always been slow to adopt new technology and have occasionally been difficult to work with on business matters but never bad enough that I wanted to change banks. However, recently went in to setup a NFA Living Trust account with the proper documentation from my lawyer and Branch Manager (John) would not set it up. Wells Fargo setup a the new account with the same documentation in 10 minutes. If I cant trust them to handle simple planning matters like this I can not trust them with my checking and savings accounts. Sadly I will be leaving Sandia Area.

Published at 5 years ago

Sandia Area Federal Credit Union has been so great to our new business! Mike Teske is professional, knowledgeable, always gets right back to us, and is truly exceptional. He has made the financial part of starting our business easy. We are very, very happy we chose Sandia Area FCU!

Published at 5 years ago

had an issue immediately as a new member and didnt get a resolution until 3 months later...90 days of grief and holding on the phone and runarounds etc. ugh! be ready to deal

Published at 5 years ago

Published at 5 years ago

BANKING FROM THE DARK AGES!!!!!

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Excellent customer service. Ryan Franco is excellent went above and beyond to take care of the transaction for me.

Published at 5 years ago

Published at 5 years ago

Except the phone service all the help they do is excellent. Sadly the phone goes to a single branch and wait times can be longer than if I had called this branch direct.

Published at 5 years ago

Published at 5 years ago

These people waited to contact me until it was almost too late to make my first note. Very unprofessional.

Published at 5 years ago

We went to the Coors branch to refinance our vehicle because we were enticed by the low interest rates advertised on the local television channels. Long story short when we asked one of the representatives to explain some of the extra fees on documents, he turned his computer and said look i just typed your name in and those fees just suddenly appeared The bank rep pretty much said he had no idea what the extra fees were for! The fees werent much but the fact that he couldnt explain how they were calculated worried me. We obviously werent very comfortable proceeding with the loan. Needless to say our facial expression showed our hesistancy and distrust. Instead of trying to get us answers, the representative eventually told us that whether we got the loan or not he got paid his hourly rate regardless. In my honest opinion, it was an absolutely terrible banking experience.

Published at 5 years ago

I am EXTREMELY unhappy with this bank. Their hours are awful, their customer service is far less than satisfactory -especially over the phone- I have been trying to regain at home access for months and I cant go to their office because of their hours. Their phone service is automated and even when you do get a hold of a real person they just redirect you 3 hours on the phone and I have accomplished nothing. I will be switching banks the moment I get the chance.

Published at 5 years ago

Much better rates and lower fees than the big banks. Great service and staff, especially at the Paseo & Wyoming branch. Im really glad I moved my accounts here!

Published at 5 years ago

Im not much a person who likes to write reviews, but after a unpleasant experience trying to refinance my moms vehicle through their company, it was enough to motivate me to warn others who plan to conduct business with their financial institution. The day before our scheduled appointment to finalize pertaining paperwork, a member service officer contacted my mom via phone to disclose some additional fees that she will have to accept in order for the loan to be completed. The representative heavily emphasized the requirement of either selecting between the two insurance options: disability or liability; which will binded with the initial loan request resulting into higher monthly payments for my mom to incur. From my understanding, those insurance coverages are not really needed but can be offered as a safety net option for the customer. Nonetheless, my mom was pressured into acquiring this coverage due to the fact that the member service officer made it seem she didnt have a choice to decline. I accompanied my mom the following day to meet up with the representative and came to find out that the insurance coverage was clearly just an option. We instantly revised our deal and was able to save my mom half of the money she would have spent if she went with the route dictated by the loan officer. I am infuriated with the unethical manner on how this institution decides to conduct business and tries to take advantage of people who are unaware of the hidden fees they impose; like my mother for this instance. Despite of the attractive deals they portray in their television ads, be cautios when it comes to acquiring business from them.

Published at 5 years ago

Hitch JFK hikers

Published at 5 years ago

Published at 5 years ago

We became a member of Sandia Area Credit Union because the dealership where we bought our car from was able to get us a great interest rate from them; however, this is the most frustrating credit union to be a member of. They do not have shared branching (co-op)! Repeat; they are not part of shared branching. This makes things difficult especially since we moved out of state recently. They also do not do address changes for up to 60 days after your move has taken effect. Their online system is way behind in terms of signing up (they have to approve online access whereas other banks and credit unions allow instant access once verfication is complete). The format of their online system and the layout of the information that you see is horrid. All in all, this bank is way behind in everything. I will never be an advocate for Sandia Area Credit Union. Go to a credit union that is part of a co-op or cu-anytime network. This credit union is lacking bigtime.

Published at 5 years ago

My family has been very happy having our accounts with Sandia Area FCU. Theyre very helpful in person or over the phone, have convenient locations for us, and being able to use the CU Anytime ATMs all over town is very convenient.

Published at 5 years ago

We were approved for a car loan 2 weeks ago and we are still waiting for them to finish processing the loan. We gave up and went through our bank out of state and got it completely done in 2 days. So much for giving a local bank a chance. This bank is the worst bank I have ever dealt with. Everybody we have dealt with at this bank is incompetent.

Published at 5 years ago

The branch on Palomas Ave is a great branch to do business with. The staff is friendly and the service is great. They always make me feel welcomed when I come in. I did a car loan at a dealership with the credit union and it was quick and easy.

Published at 5 years ago

Published at 5 years ago

Published at 8 years ago

Charge $15 a month for dormant fees on a savings account, seem a little high?

Published at 10 years ago

the address posting is incorrect, its 8000 Palomas AVE, which is completely across town.

Published at 12 years ago