Sandia Area Federal Credit Union

I recently got a motorcycle loan from Sandia Area, and the experience was fantastic. I chose this bank primarily because of their competitive interest rates, and I couldn't be happier with my decision. The staff were incredibly helpful and made the entire process smooth and straightforward. From start to finish, it was a seamless experience. Highly recommend Sandia Area for anyone looking for great rates and excellent service!

Published at 3 months ago

My Experience today with Melissa was fantastic. She not only is knowledgeable but courteous and kind. Thanks for all the help with my Loan questions!

Published at 4 months ago

I love Sandia Area. Everyone I’ve worked with has been very helpful, knowledgeable, and friendly. One of the few financial institutions that truly puts their members first.

Published at 5 months ago

This location likes to attempt to steal your money. After giving them multiple checks via the drive thru they tried telling me I gave them one fewer checks then I did. They then proceeded to gaslight me for the next 5 minutes, until they magically found it. Upon filing a complaint I was essentially ignored.

Published at 5 months ago

I've been happy with this credit Union for almost 20 years. Just don't go on a Monday morning it's super crowded but I should have known better 🫣

Published at 3 months ago

I have had multiple accounts with Sandia Area Federal Credit Union for years, the service is second to none! Their car loans are by far the lowest rates, and I've checked many banks, local and national. Their short term CD rates are full percentage points higher than national competitors with more term options.

They are the only local bank that had an option to get a checking account for my teenager to teach him money management without crazy amounts of fees.

I've financed two cars with SAFCU and each time it's been a seamless process. Their entire team is kind, helpful, patient and very professional! I'll be banking here for a long time.

Now, open a branch in the SE please!

Published at 9 months ago

I would like to tell everyone how GREAT Sandia Aria FCU is. Best Credit Union I've ever had!!!👍👍. The employees there are very helpful! I can't say how much I appreciate them. Candelaria and Montgomery banks are OMG, WONDERFUL. You really need to check them out and find out for yourselves! You'll be glad you did. Try them you'll LOVE. them and you'll never want to go any where else!!!!! Number 1 Credit Union ever!!! #1 +++++++++±+±+++++++++++++++!!

Published at 10 months ago

My experience was amazing. My loan officer was absolutely the nicest person and went through everything thoroughly. I will highly recommend this branch.

Published at 8 months ago

Published at 2 weeks ago

Mia was so helpful, great location!

Published at 3 weeks ago

Love this location! They are always so helpful and friendly.

Published at 2 months ago

Staff is friendly and usually always greets me with a smile.

Published at 3 months ago

Published at 3 months ago

Ive been happy with this credit Union for almost 20 years. Just dont go on a Monday morning its super crowded but I should have known better

Published at 3 months ago

I recently got a motorcycle loan from Sandia Area, and the experience was fantastic. I chose this bank primarily because of their competitive interest rates, and I couldnt be happier with my decision. The staff were incredibly helpful and made the entire process smooth and straightforward. From start to finish, it was a seamless experience. Highly recommend Sandia Area for anyone looking for great rates and excellent service!

Published at 3 months ago

My Experience today with Melissa was fantastic. She not only is knowledgeable but courteous and kind. Thanks for all the help with my Loan questions!

Published at 4 months ago

15 year member; always excellent service. Upgrades to online banking are smooth and supported by SAFCU staff. No surprise banking. Thank you SAFCU.

Published at 5 months ago

I love Sandia Area. Everyone I ve worked with has been very helpful, knowledgeable, and friendly. One of the few financial institutions that truly puts their members first.

Published at 5 months ago

They made it a smooth transaction to withdraw cash and cashiers check.

Published at 5 months ago

This location likes to attempt to steal your money. After giving them multiple checks via the drive thru they tried telling me I gave them one fewer checks then I did. They then proceeded to gaslight me for the next 5 minutes, until they magically found it. Upon filing a complaint I was essentially ignored.

Published at 5 months ago

Came in to open an account and the process was faster than I expected and the representatives were very friendly. Great experience!

Published at 6 months ago

The staff was very friendly, courteous, and knowledgeable. I got in and out in no ti,e even though I asked several questions!

Published at 8 months ago

My experience was amazing. My loan officer was absolutely the nicest person and went through everything thoroughly. I will highly recommend this branch.

Published at 8 months ago

Teller was very pleasant, handled my banking needs. I will use this branch again soon!

Published at 9 months ago

I have had multiple accounts with Sandia Area Federal Credit Union for years, the service is second to none! Their car loans are by far the lowest rates, and Ive checked many banks, local and national. Their short term CD rates are full percentage points higher than national competitors with more term options. They are the only local bank that had an option to get a checking account for my teenager to teach him money management without crazy amounts of fees. Ive financed two cars with SAFCU and each time its been a seamless process. Their entire team is kind, helpful, patient and very professional! Ill be banking here for a long time. Now, open a branch in the SE please!

Published at 9 months ago

I was impressed with the great service from representative Sofia over the phone, she was very helpful in answering all my inquiries, thank you Sofia.

Published at 10 months ago

Always great over the years

Published at 10 months ago

I would like to tell everyone how GREAT Sandia Aria FCU is. Best Credit Union Ive ever had!!! . The employees there are very helpful! I cant say how much I appreciate them. Candelaria and Montgomery banks are OMG, WONDERFUL. You really need to check them out and find out for yourselves! Youll be glad you did. Try them youll LOVE. them and youll never want to go any where else!!!!! Number 1 Credit Union ever!!! #1 +++++++++±+±+++++++++++++++!!

Published at 10 months ago

Decent loan rates even though everyone has gone up lately. They have new practices that make getting loans a process but I have been getting loans for years

Published at 11 months ago

Published at a year ago

Published at a year ago

Very polite and fast.

Published at a year ago

I personally dont recommend this bank to anyone. Bad customer service thats why I left this bank

Published at a year ago

Nice people great reciption and fast processing.

Published at a year ago

Friendly staff, clean building, fast transactions.

Published at a year ago

Recently purchased an RV with financing thru Sandia Area Federal Credit Union. I couldnt have done it without my Loan Officer Maria Salazar. She turned what could potentially have been a painful process into a pleasure. It was great to work with a friendly professional such as Maria. If you need a loan of any type, please reach out to her. You wont be disappointed.

Published at a year ago

Published at a year ago

Published at a year ago

All your representatives were very helpful. Thank you. I have been with you since 1969 and I have never been disappointed.

Published at a year ago

Maria was pleasant and thorough in helping me with all the account issues I had after my wifes passing.

Published at a year ago

Fast and efficient service as always. Maria did a great Notary Public service for me.

Published at a year ago

DO NOT BANK WITH THESE PEOPLE! I was warned by friends in the banksphere that Sandia was a bad company but I didnt listen, and now Im paying for it, literally. Massively unhelpful depending who you get that day. One day they can help, the next they chastize you for wasting their time, the next they make up fees to charge. Go anywhere but here, theyve been a nightmare to deal with in the 6 months Ive been involved with them. One month after they claim to have fixed the issue, what do you know, they didnt, and are trying to charge me an extra $2000 still. You call one person who claims to help, then a month later, NOPE. Awful website as well, I think only NMB&T has a worse website.

Published at a year ago

Always a positive experience at this Branch never had any problems in and out within 15 minutes

Published at a year ago

Customer service always top notch. I really wish Sandia Area had the opportunity to utilize mobile payments for Android users such as Samsung pay/Google pay etc... these are reasons I consider switching credit unions.

Published at a year ago

Sasha provided me with Excellent 5 Star and Above Banking Customer Service!!! Sasha was very Professional, Pleasant and Kind and Caring and provided me with Outstanding Research on what time my transactions would clear and Post to my bank account. Thankyou Sasha for all your help and assistance!!! Have a Terrific Memorial Day Weekend!!! Sincerely, Robert J Bell

Published at a year ago

Kendra at SAFCU was extremely helpful, patient and knowledgeable when assisting me with making my first online payment. She definitely exceeded my expectations!! Thank you Kendra.

Published at a year ago

New customer. I want to thank Sasha with her professional assistance with guiding me through the online banking process. Very patient, kind and very helpful.

Published at a year ago

I have been banking at the Candelaria branch for years. I do sometimes use the other locations. I have been very happy with the service I receive at every location and am always treated with professionalism and courtesy. I highly recommend this credit union. 5 Stars

Published at a year ago

Great experience! Very respectful and helpful.

Published at a year ago

Super helpful also asking if I need anything else?

Published at a year ago

After moving to Albuquerque six months ago, I found that continuing with my bank in New York was inconvenient. So I looked around and found SAFCU. I was impressed by the interest rates so I went in to the office. Omar was very capable, explained everything well and the paperwork to open accounts was easy. The office was pleasant and clean and all the people in the lobby were cheerful. I believe I made a very good choice.

Published at a year ago

Be aware people!!! If you dont use your saving account in one year they will take your money each month dormant fee without even giving you any notice! After finding out, I was told to make a new deposit and i will be given a refund, but after doing so they only gave me 6 refunds out of 12. I am a student and i needed every penny because i pay for my classes, but they did not take it in consideration and I didnt even feel they cared.... very disappointed and definitely I am going to close the account.

Published at a year ago

I really appreciated that the drive up teller took by payment before she was actually open. I think you should be opening at 8 or 8:30, not 9

Published at a year ago

Sabrina was very knowledgeable and concerned about my issue. She has resolved my issue to my satisfaction. Thank you, Sabrina.

Published at a year ago

Just making my auto payment, great service

Published at a year ago

Crystal Treat, a member of Sandia Area Federal Credit Union (Candelaria) was on top of her listening skills. Crystal wrote out a receipt for my signature send it to me through Drive Thru. Crystal realizes the receipt and my written request did not match. Crystal contacts me through the speaker to verify what exactly of each different Denominations that I was requesting and had me send back the original receipt and she filled out another corrected copy for my signature. I really thought Crystal was attentive toward her position at the drive thru area. Thank you, Sandia Area FCU for hiring Crystal Treat at your financial agency.

Published at a year ago

Maria Salazar provides excellent customer service. She assisted me by providing notary services and in the past, scheduled me to obtain Medallion certification required on my documents. She is very friendly, knowledgeable and helpful, her Supervisor should acknowledge he Superb Performance!!!!!

Published at a year ago

Published at a year ago

Mariah was professional and prompt to assist me with my concerns. She called back before the end of the day with a potential solution. Kudos to you Mariah for a job well done. Happy customer!!!

Published at a year ago

Published at a year ago

Leigha was actually at the call center... She was very patient with me - I had what I thought was a complicated transaction. She was extremely nice and took care to un-spin the spiders web I presented her with. She was so friendly, efficient, and kind that I thought (for the thousandth time) how glad I am that I am in the SAFCU family. Youre always there when I need you.

Published at a year ago

Published at a year ago

Very professional and responsive.

Published at a year ago

Melissa G. is very helpful.

Published at a year ago

Its ok, but I tried a new account at eagle credit union and its so much better...just sayin.

Published at a year ago

Published at a year ago

So friendly and helpful not use to that please keep up the great costumer service

Published at a year ago

I have skip a payments on a car loan from time to time, and twice, including this Christmas, they told me I had it but still pulled the money. Poor.

Published at a year ago

Estrefany was very kind, helpful, and expeditious in the drive up line .

Published at a year ago

This particular branch was incredibly inefficient the day I came. On average there were 3 customers at any given time, with 6 employees. I was the only one waiting to see a member specialist. I waited for over 15 minutes to see member services, then was told I needed additional information from the same person who checked me in 15 minutes prior.

Published at a year ago

Great people good service

Published at a year ago

I ve been a member for Quite some time now. And this is the original branch I ve started with and it s still one of my favorites. I don t go in often anymore with getting direct deposit. But when I do go in the staff here is so helpful and friendly. They always get my needs of service down to every little detail.

Published at a year ago

Published at a year ago

The Candelaria branch is always the best branch to go to! A big thank you to Lisa, Maria and Martiana for always being so helpful!

Published at a year ago

Published at a year ago

They were very helpful and accommodating when setting up my new accounts. It was easy and fast to do this. I made an appointment online which made it even better. No waiting.

Published at a year ago

Great customer service Estefany was very helpful with my transaction

Published at a year ago

Abigail was so helpful today. Great communication and helped make the process go smoothly. Excellent service!

Published at a year ago

Lisa was very helpful today. Great customer service

Published at a year ago

Vanessa was so helpful and kind excited to ho back

Published at 2 years ago

Staff member was extremely helpful and very courteous. I usually use the ATM because It s faster and easier but this time it was necessary for me to go into the branch and I was pleasantly surprised.

Published at 2 years ago

Great location, Crystal was very helpful along with the rest of the staff

Published at 2 years ago

Lisa was so helpful today. Made me understand things better.

Published at 2 years ago

Quick easy and Informative.

Published at 2 years ago

Wow, Omar: amazingly bad first impression. I needed to open a business account for a new business, and chose to bring my business to this bank because I recently got a good rate on an auto loan through them. I regretted it, and have chosen to take my business to a more professional organization, Nusenda, and here is why. Before I drove over there, I looked on the website for Sandia Area to figure out what I would need to open an account. The website says just call or show up to find out what you need. I called and got my business documents together. When I arrived, I was ignored by the receptionist who was playing on her phone for a few minutes until I greeted her, and introduced myself. Without looking up she asked what I needed and she had me sit down to wait for an appointment with someone about a business account. Here comes Omar. Yells my name from the office door into the lobby (I was the only person in the lobby), and turns away to go back to his desk assuming I would follow him. No greeting, no handshake, did not introduce himself. General attitude of an apathetic teenager, which is a theme I was starting to detect after my experience with the receptionist. We sit at his desk and he stares at his computer while starting to ask some questions until I interrupted him and asked for his name. Great, we have now completed introductions. He gets started on opening the account, and I come to learn that this bank requires hard copy documents to start an account. Great, I have them digitally, Ill just send them to you and you can make your own hard copies, I offered. Nope, this bank cant receive documents and wont print for you. Well that would have been a great thing to let me know in advance so I could bring everything I need to start the account. I let Omar know that I could have brought hard copies if the website or someone on the phone would have let me know, and he responds that yeah, weve tried to get marketing to do that for a while, but it hasnt happened. So they know about the problem but cant perform simple communication through the organization to get it fixed. He gave me an appointment for the next day so I could go home and get the printed documents for him. In the first 30 minutes of interacting with this branch, I have learned that Sandia Area FCU condones an attitude of disinterested apathy in their staff, they have an amazing inability to communicate between departments to solve simple problems, cant carry out simple tasks like receiving or printing digital documents from customers, knowingly avoid listing requirements on their website at the expense of their customers time and effort, and pay little attention to creating a positive or professional customer experience in general. Having researched online, driven to the branch, and generally gone out of my way to bring them my business with zero effort input on their part, I find that they do nothing but make it even harder for me to do business with them when I get there. No thanks. Ill bring my business to another organization that doesnt make it harder for me to give them my hard earned money. I spoke to someone at Nusenda this morning who told me exactly what I need to bring and gave me a same day appointment in just a few hours. Amazingly bad, Sandia Area FCU, I hope I save someone the trouble of struggling to do business with you.

Published at 2 years ago

Maria is is cordial and her expertise is something that can t be found it many banks. I was at a previous bank for over 25 years and it was my daughter who kept saying I should join the credit union and it is truly an amazing experience compared to other banks. Maria and the others truly care about the people that come into the bank and treat them as family. Victoria is the reason I bank at Sandia Area Credit Union. Here it was the a few days before Christmas and your bank had long lines of customers. Yet I told Victoria I needed 5 envelopes with 50 $1.00 bills in each envelope to give to my grandchildren on Christmas. I thought Victoria would give me all the 250 one dollar bills and a stack of envelopes due to the amount of people at the bank. Victoria took the time to fill each of the 5 envelopes with the the 50 $1.00 bills without flinching. That folks is customer service with a bow on it! Thank you Victoria for being so kind and making me feel my time was so valuable.

Published at 2 years ago

Published at 2 years ago

Service was quick and easy.

Published at 2 years ago

Kathy was very helpful and very professional with me thank you

Published at 2 years ago

I had the horrible experience of having my account hijacked by an unknown person. So many emotions. Was it something I did that compromised my information? Was it someone I know and trust that was to blame? Where and how did the assailant get my credit card info? My ship was listing, if not sinking, but Kathys calm demeanor was the ballast that kept the ship afloat. After garnering what it was that I wanted to do, she gave me succinct direction as to how to do it. Cudos to Kathy and Sandia Area Credit Union for giving me confidence when my default setting told me that the ship had already foundered.

Published at 2 years ago

We have always had a great experience working with Sandia Area CU! Maria Salazar is very knowledgeable, professional and answered all our questions promptly! Thank you Maria!

Published at 2 years ago

Called and talked to Kisha. I was trying to make a transfer to beat a deadline for an autopay and she assured me it would be done on time. The laughter and positive vibes that followed were truly uplifting. Thank you so much.

Published at 2 years ago

This branch is horrible. Do not use them!! They are lazy and unprofessional, they don t return phone calls or emails. You need to pressure them several times a day to even speak to someone. Johanna. After weeks of horrible customer service I then went to the branch manager Martianna. That must be where they learn their work ethic of not returning calls. I left her several messages to call me daily! I called the main company to get her direct extension and finally I got a hold of her. We were applying for a secured loan with huge collateral and a six figure income. We couldn t get any answers and then finally after making them mad they said we still didn t make enough money. What a joke. We then went to Wells Fargo and got approved for $20,000 cash signature loan and we didn t even have an account with them at the time We have been members of Sandia Area for quite some time and have had nothing but great experiences until this experience with this particular branch and it s team. We weren t going to mention this experience but the management at Sandia Area needs to hear it. I hope they do.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Awful. Dont bother, just go to Nusenda. Completely unethical business practices and lousy customer service. total rip off

Published at 2 years ago

Great refi service!

Published at 2 years ago

I had great experience with this branch. From inquiring on financial services and actually deciding to become a member.

Published at 2 years ago

Joan Raborn was the best. She s an absolute sweetheart who deserves a raise. She helped me set my auto loan set up step by step and figured out everything for me. I absolutely loved her help and she s a great part of the team.

Published at 2 years ago

Young lady at candelaria branch should get training for estate accounts. She was adamant that I needed a court stamp on a document that was not needed. The court approved document was all that was needed. I had to waste a day to contact my attorney for advice. Attorney suggested I go to another branch because I had proper documentation. I went to the coors branch the following day and the bank manager handled everything with grace and respect. I didn t realize profiling would happen at candelaria branch. While checking to see if they would post my review I noticed the surnames of many reviews that were not so favorable. I didn t realize how accurate I was in my last comment. And while the damage is already done, you don t need to reach out because I seem to be right and your staff is just wrong.

Published at 2 years ago

Sandia credit union does not provide assistance when an individual has cards lost or stolen from them. They have long wait times only to tell you they will not be able to help you.

Published at 2 years ago

We have been long time customers of Sandia Area and we recently refinanced the house through them. Everyone was professional, knowledgeable, and helpful! They worked hard to get us excellent rates and were always available to answer our questions. This is why we have been with them for over 30 years now.

Published at 2 years ago

This is the 3d time or so that I have requested a car loan. The team is very professional. They have always worked me in my financial matters

Published at 2 years ago

Good customer service made a pleasant experience.

Published at 2 years ago

Published at 2 years ago

I have very good experience with customer service and I love the integrity of all the work stuff.

Published at 2 years ago

I have very good experience with the customer service and I appreciate their help and service.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Attempting to call ANY of the locations,the recorded messages menu doesnt work... Can NOT get anyone...

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

They are not responsive. You will waste lots of time on hold and never get anything done. I regret financing my vehicle with this company and will never do business with them again.

Published at 3 years ago

Your people in customer service are excellent in their customer service. Well trained; courteous; patient and well informed. My complaint is against the credit card department. I have had 2 charges on my master card that are not mine. Called about 3 different numbers. Over the next severaldays Spent a lot of time on hold with the same awful music. Finally got ahold of 2 different who transferred me back to the same awful music. Finally ion the website I discovered that I could dispute the transaction on the website. Now I m locked of viewing my credit card account. Why would I want to do business with a credit cars company that has more important thing to do when I need help?

Published at 3 years ago

Published at 3 years ago

This place used to be my one and only go to bank. How things have changed in the last couple years. All the employees have RBFs. Im over it and moving on to u.s eagle

Published at 3 years ago

The bank as a whole was lagging on my auto loan application which was time sensitive & required my constant follow up to get updates on. Once Jordan took over he knocked it out of the park & he turned around the whole situation. He took ownership & stuck to his follow up commitments to me. I am very impressed by his service so kudos to him for sure because I was frustrated and feeling like giving up on the application completely. I would definitely go back to him for any financial needs going forward.

Published at 3 years ago

Good service and good rates

Published at 3 years ago

Working with Omar was an absolute pleasure. He was knowledgeable and made the entire experience easy.

Published at 3 years ago

The assistance Ive received from Samantha and Amber has been second to none! Extremely responsive, respectful and knowledgeable. Always look forward to dealing with them. Thank you Sandia Area fcu for having such wonderful people working for us! Keep up the good work!

Published at 3 years ago

secured a new vehicle loan and it was fast and easy, no hassle.

Published at 3 years ago

Staff has been great since I opened my account. Manager is ver responsive and helpful. GLAD I SWITCHED!!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Veronica was very helpful.

Published at 3 years ago

They provided the best rate on a vehicle loan, but have consistently not received my payments on the date that they are sent. Expect a 2+ business day shift from the time of receipt to the time it gets entered into the system. Prior to my notification of this to SFCU, this was occurring intermittently. This issue has now been consistent for the past 6 months. These additional fees over time stack up. I would not recommend SFCUs services in the future.

Published at 3 years ago

Refinancing my vehicle thru Sandia Federal Credit Union was a great experienced. Both Madayi Chavez and Mary Henderson helped refinancing my vehicle easy and fast. Very pleased with their work ethic and friendliness.

Published at 3 years ago

Always pleasant quick and friendly

Published at 3 years ago

Published at 3 years ago

Joshua was very helpful and professional.

Published at 3 years ago

As this CU has the lowest interest rates for an auto loan they are awful at customer service. I tried to add cash through an ATM and it got rejected then added it to another account to transfer and again I got denied. No clue why they wont accept my cash and trying to get a hold of them about the situation has been impossible! This is ridiculous!!

Published at 3 years ago

As far as credit unions go this is the worst one in Albuquerque. Just like wells Fargo and bank of america they just want to use your money to make money and treat you like $#!* and rip you off anyway possible. The employees are the biggest dolts in the city. Dont waste your time or money go to nusenda they are 100% better.

Published at 3 years ago

Excellent and timely service! Jordan was outstanding and cant recommend highly enough!

Published at 3 years ago

Very nice staff and super quick to get an account set up. Will update rating more accurately once fully established. Update: Ive had my account for over a month now and every single check I have cashed has been held besides the exception of one or two... I was told that if I wanted my money sooner that next time u would have to cash it at the bank its issued at then to deposit the money in to my account. Also they told me they would release some of my check so I can pay bills... well that was a lie... Im definitely not satisfied with this credit union and will not recommend to anyone.

Published at 3 years ago

Very helpful and great customer service at this branch .

Published at 3 years ago

I was in trouble and I contacted Sandia Area Federal Credit Union where I was put in touch with Zachary. Zachary was professional, knowledgeable, efficient, helpful and KIND. KINDNESS is so rare in this dark time and so needed. So thank you Zachary and Sandia its a little brighter today! 2 hours later I called back and was again greater by UBER CUSTOMER SERVICE. I can only conclude there is a group of ALLSTARS behind the phones at Candelaria. This time it was Melanie. We got the job done, had a laugh I enjoyed professionalism and courtesy. I never disconnect with anything but a smile . How many banks can say that?

Published at 3 years ago

Delightful and pleasant people, especially Lisa Salinas

Published at 3 years ago

Melinda was awesome! When or if I ever have questions, they are always willing 2 help. When I am in the branch I am always greeted with a smile and friendly employees, also very helpful. Today I had interaction with Melinda, she was extremely helpful, very polite & respectful. I highly recommend Sandia Federal Credit Union, a Credit Union 4 the people!

Published at 3 years ago

Friendly and fast.

Published at 3 years ago

Jordan was fantastic. He was helpful, knowledgeable and kind. A great experience!

Published at 3 years ago

I always have a great experience when I txt to transfer funds and Joan helps me with this.

Published at 3 years ago

Call in wait time was < 5 minutes and info was prompt and professional.

Published at 3 years ago

Published at 3 years ago

Always a pleasure dealing with my home branch since forever, opened my 1st account at 16 under my mom in 1994 and just opened accounts for my children 26 yrs later if thats not a review of how they themselves dont know what else to tell ya

Published at 3 years ago

Before COVID, I went to the Candelaria branch looking to establish an account since moving there. I was quickly waited on, opened my account, and have been banking with them ever since. I use the drive up services, the mobile app, the free coin counter in the lobby (when open) and even their mobile check deposit. I have stopped using commercial banks and only stick with credit unions. This is one of the best ones I have encountered since moving from Texas.

Published at 3 years ago

Customer services is horrible. I was in line for over 30 minutes.

Published at 3 years ago

I have been a member for 50 yrs i have not found a better place to bank with or service my loans. Excellent customer service and rates.

Published at 3 years ago

I use Sandia Area Federal Credit Union because its a smaller local credit union and not a huge conglomerate bank. The customer service is pleasant & thorough, and I always feel the staff goes out of its way to help. However the branches are far apart geographically within the Albuquerque area, and I find that its difficult to get to one in time when I have to do business within the bank itself.

Published at 3 years ago

Published at 3 years ago

This bank has been the best bank by far. Everytime I need to call for some assistance, anyone I talk to helps me to the fullest. I feel very secure knowing who my bank is.

Published at 3 years ago

I worked with Amber today and I had a lot of questions. She was patient, helpful and supportive of my needs. Her customer service is what customer service SHOULD be everywhere! I am happy Im at Sandia Area FCU .

Published at 3 years ago

Staff Were Great, Even Though I Had An Appointment With Sandia Area. Staff Said Good Morning And Asked How May I Hope You. Was Treated Like I Was A Part Of Family.

Published at 3 years ago

Published at 3 years ago

Very good rates on cars. Customer service was kind but unable to solve technical difficulties, which persists to this day. I will have to refrain from doing business with them again.

Published at 3 years ago

I have been very pleased with the services provided by Sandia Area Federal Credit Union. I have always been treated well by friendly and helpful personnel. I have noticed this to be the norm at Sandia. Customer service has become hard to find that meets the standards set forth by the credit union. The personnel are accommodating and work hard to make sure your needs are met.

Published at 3 years ago

I have been sandia A F C U for 10 yrs and Im very happy and pleased with the service friendly and family THANK you sandia

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Very helpful in setting up my business account. The customer service at this branch has been great for the 5 years I have banked here.

Published at 3 years ago

In out and on my way.

Published at 3 years ago

The team at SAFCU is awesome! I open a few custodial accounts a month and Maria Salazar makes the process fast, efficient and COVID-safe. I appreciate the individualized attention and highly recommend SAFCU and the Candelaria Branch.

Published at 3 years ago

Published at 3 years ago

Miss the coffee and cookies very new friendly ppl glad they carry-on that

Published at 3 years ago

I have been with this branch for proximately 18 to 20 years and had had nothing but excellent service

Published at 3 years ago

I have done business with Sandia Area for years. Ive always experienced excellent service. They are professional, knowledgeable and kind. Ivon Lopez Is definitely an asset to the Credit Union.

Published at 3 years ago

Published at 4 years ago

Great!!

Published at 4 years ago

Published at 4 years ago

Could not ask for a better bank. They have counter service. I had one issue then the bank lost it computers, but they fixed it, they even where kind to me when I was not.

Published at 4 years ago

Published at 4 years ago

Morgan was patient, helpful and professional. I appreciate Morgans kindness and quick resolution to the issue. Thank you so much, Morgan! Have a blessed day!

Published at 4 years ago

Been with them 30+ years. Love their philosophy & customer service.

Published at 4 years ago

Published at 4 years ago

Love there mobile app makes checking my account super simple.

Published at 4 years ago

I would like to thank Crystal and Loida both are wonderful individuals. They go out of their way to make you feel comfortable during the Loan process, They are friendly and professional in the service they provide to their customers. Thank you , my wife and I appreciate you !!

Published at 4 years ago

I had a problem with my debt card being cancelled without being contacted prior. Talk with the manager of the branch and got an answer that didn t quite suit me. She said she would talk to the head office about the problem but I have my doubts. We shall see.

Published at 4 years ago

You might have seen my review from a few days ago. The bank has since reached out to me and solved the situation. No complaints. Apparently not all possible avenues were considered. I have never had a problem here and I am glad they solved this one so quickly. Now if only they had a live person answering the phone. Haha.

Published at 4 years ago

Bad customer service.

Published at 4 years ago

Advertising that they can help people during this pandemic but then you try and refinance a 2017 automobile and they say unemployment is not a source of income. I am not fired or laid off. I am furloughed. The bankers will not take into consideration. The banker did not even ask me if I had a down payment, I guess I didnt look like I had the money. Well I specifically saved up to refinance but your bank will not be getting my money. Thanks for nothing.

Published at 4 years ago

A notary takes two minutes and yet you have to call to schedule an appointment for one.

Published at 4 years ago

I was not happy with the service provided by this branch. I closed my account and found out later that they had never closed my account & started charging fees.

Published at 4 years ago

place is nice security guard is a disgusting racist slob

Published at 4 years ago

great job for this transaction

Published at 4 years ago

Their loan department is a joke, so is their online banking....if you want to call it that. Employees dont have the knowledge they need to take care of customers and they have to call a manager for everything.

Published at 4 years ago

Everyone there was nice and helpful in helping me open a new account .

Published at 5 years ago

Definitely had great experiences here just to cash checks from my job and didn t have an account anywhere to cash them out. Ended up getting an account for a great price. Tellers are friendly, but some are very slow and don t have very much knowledge about anything except the teller side of things. On the other side of the bank like the people dealing with opening accounts etc. some are very friendly and helpful, however the lady that opened my account was not very friendly, talkative and some slightly helpful. She was quick to turn me away to open my account because she said I didn t have proper ID, but I brought everything I was told to bring over the phone and at the branch when I asked. In the end great bank! I wish you could make appointments for the financial side, instead of just walk in, because the branch always seems to be busy.

Published at 5 years ago

Management at Candelaria Martina is great & very Knowledgeable also thanks to Maria

Published at 5 years ago

Felicia and Martiana are the best there is. I went in because the car dealership completely screw up my financing. I went in to Sandia FCU after going 9 times to the dealer and these two got everything fixed and straighten out in a matter of minutes. Thank you, you have a customer for life.

Published at 5 years ago

Published at 5 years ago

Never had a problem here, thankfully!

Published at 5 years ago

After 60 days if you dont log in to your online account, your account gets shut off. The only way to get it back on is to call them. On top of that, if your online account gets shut off, it will also affect your autopay and your payments will not go through. They seem to have missed the reason for having auto payments in the first place....so that you dont have to log in. Additionally, we didnt know our May and June payments failed and were just notified today (July 3rd) and they act like its our fault their system sucks! The online system is super clunky. It always takes me FOREVER to find what I need to access online. It is not intuitive. Accessing your past statements is also difficult..it goes through a third party service that doesnt work very well (sometimes doesnt load at all). This credit union is not for those that rely on online services/mobile apps. Seems they are stuck in the past. Glad I only have my car payment through them.

Published at 5 years ago

Great bank

Published at 5 years ago

Horrible staff horrible service. a true second rate bank , dont waste your time youre looking to open a new account or cash a check for that matter.

Published at 5 years ago

This bank has deceptive online banking practices to make money off of fees. We had plenty of money in the account for a trip to Denver and they forced some pending charges through so things would start to bounce. Our account showed positive online but NSF fees were coming out. My wife didnt know anything was wrong because online banking showed the balance as $630 when they said it was minus $130 on there system. I have talked to several clients that this has happened to. Not right...especially when you are on vacation.

Published at 5 years ago

Published at 5 years ago

Not very helpful and take a long time, let the reviews speak for themselves and listen like I should of

Published at 5 years ago

Published at 5 years ago

This place doesnt support small businesses or even just community. In a pinch and went in with $40 to get some small change and they wouldnt help without an account. It just happened to be the closest bank. Never ever again.

Published at 6 years ago

Too many times I have showed up at this location only to have the control freak self law making security guard with serious complex issues confront me negativity. I know it (security guard) has no jurisdiction over me and is equal in the eyes of humanity but this individual has serious personal problems and brings them to work evidently every day

Published at 6 years ago

Published at 6 years ago

Meet with one of the best and knowledgeable Member service Agents at this location his name was Micheal super nice guy and very knowledgeable.

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 7 years ago

Published at 7 years ago

Always a pleasure to interact with the staff at this branch: they go out of their way to provide the best customer service: competent, efficient, and with a smile.

Published at 7 years ago

Ive never had a problem there and I experienced my first rude rep. I was in the express lane and the stupid lady had like 6 thransctions and made me wait for 15 mintues without letting me know why. I honked my ride and she was rude about it. They need to let you know like hey it will be a while you can happily wait or walk inside.

Published at 7 years ago