Navy Federal Credit Union

I am a disabled veteran and physically handicapped. I have had extremely poor service at this branch I am also African American. I was in this branch just yesterday and waited almost 2 hours just to see a teller. They allowed several white, young people ahead of me who didn’t wait even a half an hour. After I complained they sent a black , young woman named Kelly and she was rude and disrespectful to me for the entire transaction. She was darker than me but she acted as if she was in the KKK. She didn’t know how to act or how to count money. Plus she kept rolling her eyes and mumbling incoherent gibberish. The white female assistant manager was even worse. Extremely ignorant and arrogant, unprofessional and rude. I was talking to an older black male customer and he said this is the norm for this branch for black older men like myself and him. They had their security guard call me and left a threatening voicemail message. I was threatened by one of their white female tellers about 18 months ago that if we were on the streets she would take care of me in a threatening tone. Can I find a lawyer to help me sue these bigots.x

Published at 2 months ago

Very disappointed of the quality of customer service. Walked into the branch at 9:30am 8-6-24 and when it was my turn to be served, all tellers left their windows except for one that was serving another client. I was the only person left in line but the tellers left their windows as if they were going on lunch break. All this to avoid serving certain clients. Mind you I was making a hefty deposit but was avoided. Both girls were young, no respect at all for their elders! If you can avoid going inside this branch, please do so!

Published at 3 months ago

The only downside are the hours for the atm and the limited parking but not even this makes it bad or unbearable. The bankers are always courteous. And take you serious regardless of how sensible you look or how bad your credit it is. They always take the time to explain everything and make sure you understand as well.

Published at 2 months ago

I love this bank they have always been good to us with their services, it can get busy there for sure and I wish they had more branches here in town to help cut back on such long lines. That would be my only complaint is sometimes there are long lines, but to me that means their a good bank and people like them and want to use their services. I would highly recommend this bank minus the sometimes long lines. But it is what it is and they try their hardest to accommodate everyone. I don't know about everyone elses reviews being so negative, I've never had an issue with any of the NFCU banks, they just need more banks here to maybe cut down on long lines and people's frustrations. But than again people need to show more patiences these days, we live in a very negative world these days and people are so impatient and cruel to one another and only want to pick out the negative in everything and everyone. Let us try being more Patience and having kindness goes a long way. If no one has ever worked as a CSR customer service representative, don't complain because it's not a easy job dealing with all types of people, their personalities and their complaints. Remember they are people too and more than not are trying the best they can to accommodate everyone. So be patient, be kind, be thankful!! We all need to be this way to one another to help one another instead of always looking at the flaws let's look for the good, because at the end of the day you are no better than another, flaws and all. We all should give others and ourselves room for improvements. Now if a person is grossly negligent or grossly rude then they do need to be called out and possible retrained or let go. Not all customer service representatives are a right fit for their job, my moto in life is live and learn and make tomorrow better than today👍👍👍👍👍👍🙏and Love One Another no matter what!! ❤️

Published at 5 months ago

Dont feel very safe going there to use the atm due to so many homeless people begging for money & all the obvious drug activity. I cant believe a financial institution would allow this to happen & not make demands of property management to have on site security

Published at a month ago

It's sad that innocent honest people have to pay for the evil of others. Although I was misinformed of a hold on money I needed, I understand the circumstance surrounding the matters of the bank. I just feel after investigation and obligating to your customers, the answer should be yes and not I'm sorry! I will be closing my account on the day that my check clears! I have to mention one pleasant employee that I did speak with made me see things different, kept me calm, and should be complemented for being outstanding when it comes to customer service. Her name is LaTara! Kudos to her! I had to click on a star in order to post my comment, otherwise, I would not even given a star! Respectfully!!!!

Published at 6 months ago

They will take your money with no notice. In my 40 years of existence i have never had a bank give my money way like candy worse than this one. They have twp locations here in vegas. The rest closed down during the pandemic. They also give you cashier's checks that bounce when you're trying to get an apartment. No apartments here take their cashiers checks. They give credit cards that will mess your credit up and are predatory. Your money is safer under your mattress. They simply give no cares about your money. They will write car loans that are short of coving the bill too. So they are good for nothing.

Published at 4 months ago

Every single time I come here the atms are out of service. Like honestly makes no sense that a well know establish bank has these issues. This is totally unacceptable, especially when all of their competitors atms work flawlessly. I am seriously considering switching banks.

Published at 10 months ago

Published at 2 days ago

Dont feel very safe going there to use the atm due to so many homeless people begging for money & all the obvious drug activity. I cant believe a financial institution would allow this to happen & not make demands of property management to have on site security

Published at a month ago

I am a disabled veteran and physically handicapped. I have had extremely poor service at this branch I am also African American. I was in this branch just yesterday and waited almost 2 hours just to see a teller. They allowed several white, young people ahead of me who didn t wait even a half an hour. After I complained they sent a black , young woman named Kelly and she was rude and disrespectful to me for the entire transaction. She was darker than me but she acted as if she was in the KKK. She didn t know how to act or how to count money. Plus she kept rolling her eyes and mumbling incoherent gibberish. The white female assistant manager was even worse. Extremely ignorant and arrogant, unprofessional and rude. I was talking to an older black male customer and he said this is the norm for this branch for black older men like myself and him. They had their security guard call me and left a threatening voicemail message. I was threatened by one of their white female tellers about 18 months ago that if we were on the streets she would take care of me in a threatening tone. Can I find a lawyer to help me sue these bigots.x

Published at 2 months ago

Published at 2 months ago

I love my credit union. The service the rates, and accessibility, make this my choice.

Published at 2 months ago

One of the better financial institutions.

Published at 2 months ago

The only downside are the hours for the atm and the limited parking but not even this makes it bad or unbearable. The bankers are always courteous. And take you serious regardless of how sensible you look or how bad your credit it is. They always take the time to explain everything and make sure you understand as well.

Published at 2 months ago

Very disappointed of the quality of customer service. Walked into the branch at 9:30am 8-6-24 and when it was my turn to be served, all tellers left their windows except for one that was serving another client. I was the only person left in line but the tellers left their windows as if they were going on lunch break. All this to avoid serving certain clients. Mind you I was making a hefty deposit but was avoided. Both girls were young, no respect at all for their elders! If you can avoid going inside this branch, please do so!

Published at 3 months ago

These ATMs need to go back to 1972 they are literally the slowest and dont ever process nothing

Published at 3 months ago

Navy Federal bank puts Zelle payments on hold and returns payments sent to you for no reason and then they don t have a reason to tell you why, this bank sucks.

Published at 3 months ago

Published at 4 months ago

They will take your money with no notice. In my 40 years of existence i have never had a bank give my money way like candy worse than this one. They have twp locations here in vegas. The rest closed down during the pandemic. They also give you cashiers checks that bounce when youre trying to get an apartment. No apartments here take their cashiers checks. They give credit cards that will mess your credit up and are predatory. Your money is safer under your mattress. They simply give no cares about your money. They will write car loans that are short of coving the bill too. So they are good for nothing.

Published at 4 months ago

Waiting almost 1 hr or more more

Published at 4 months ago

Published at 4 months ago

This credit union has become more and more unprofessional each time I have to interact with them. I would not recommend them for your banking needs.

Published at 4 months ago

This is to all Navy Federal... My ID was stolen and due to the extensive security this bank has they were denied whereas several other banks allowed them to... Kudos to Navy Federal... Thanks a million

Published at 4 months ago

I love this bank they have always been good to us with their services, it can get busy there for sure and I wish they had more branches here in town to help cut back on such long lines. That would be my only complaint is sometimes there are long lines, but to me that means their a good bank and people like them and want to use their services. I would highly recommend this bank minus the sometimes long lines. But it is what it is and they try their hardest to accommodate everyone. I dont know about everyone elses reviews being so negative, Ive never had an issue with any of the NFCU banks, they just need more banks here to maybe cut down on long lines and peoples frustrations. But than again people need to show more patiences these days, we live in a very negative world these days and people are so impatient and cruel to one another and only want to pick out the negative in everything and everyone. Let us try being more Patience and having kindness goes a long way. If no one has ever worked as a CSR customer service representative, dont complain because its not a easy job dealing with all types of people, their personalities and their complaints. Remember they are people too and more than not are trying the best they can to accommodate everyone. So be patient, be kind, be thankful!! We all need to be this way to one another to help one another instead of always looking at the flaws lets look for the good, because at the end of the day you are no better than another, flaws and all. We all should give others and ourselves room for improvements. Now if a person is grossly negligent or grossly rude then they do need to be called out and possible retrained or let go. Not all customer service representatives are a right fit for their job, my moto in life is live and learn and make tomorrow better than today and Love One Another no matter what!!

Published at 5 months ago

One of my favorite credit unions Good people friendly and courteous and also have online access to order cashiers checks and other services that expedite customers needs.

Published at 5 months ago

Fraud protection is a joke. Customer service sucks. This specific location has the worst attitudes as far as employees. The fraud department does not do their job. Thousands of dollars stolen from my account. As my home was broken into my computer, my phone, my wallet, everything was stolen, and the fraud department refused to honor their fraud protection policies. I get robbed by the robbers and robbed by the credit union . Just pathetic

Published at 5 months ago

Published at 6 months ago

Published at 6 months ago

Love this place

Published at 6 months ago

If you re thinking about it .. just don t .

Published at 6 months ago

Its sad that innocent honest people have to pay for the evil of others. Although I was misinformed of a hold on money I needed, I understand the circumstance surrounding the matters of the bank. I just feel after investigation and obligating to your customers, the answer should be yes and not Im sorry! I will be closing my account on the day that my check clears! I have to mention one pleasant employee that I did speak with made me see things different, kept me calm, and should be complemented for being outstanding when it comes to customer service. Her name is LaTara! Kudos to her! I had to click on a star in order to post my comment, otherwise, I would not even given a star! Respectfully!!!!

Published at 6 months ago

Published at 7 months ago

Used to be a great credit union they dont support their customers anymore.

Published at 7 months ago

I really cant believe Navy Federal , mind you Im a pI detective and I cant get to work.. I cant trust yall no more

Published at 7 months ago

Poor customer service with Emily in Decatur, Las Vegas. Gives us a bad attitude and refer us to another teller. Other tellers are great!

Published at 8 months ago

The ATMs are always down, the lines always long, and the checks get held for 5 business days no matter the amount. I will probably switch to another bank. Only thing that keeps me coming back, is knowing that the other customers there are vets, and they probably get as frustrated as i do with this bank.

Published at 8 months ago

ATMs are usually broken. Even if they work they will eat your $$$. Navy Federal will not return your funds and call your claim FALSE.

Published at 8 months ago

Ashley was absolutely amazing! She was very knowledgeable and knew what she was doing - def on top of everything and very professional

Published at 9 months ago

Navy Federal Credit Union used to be a very great Credit Union Bank. I dont know whats going on but they are going down hill to include their customer service and just the way they provide services to their customers. If youre looking for a great Credit Union try America First Credit Union. Navy Federal Credit Union and USAA have really went dowm hill in the quality of service that they give their customers now. Treating Active Duty, Veterans, their Families and Sponsored members with poor service is very disappointing and disrespectful to say the least. Not to mention they are now in trouble for discriminatimg against Black Loan Applicants (Veterans and Active Duty People who fought for this Country) just like Bank of America did to Black Loan Applicants a few years ago. I no longer recommend Navy Federal Credit Union. Also, Chris at the Decatur and 215 location who was working at the counter had a very unnecessary, unaccommodating, sarcastic demeanor about him...poor Customer Service is what it boils down to.

Published at 9 months ago

Every single time I come here the atms are out of service. Like honestly makes no sense that a well know establish bank has these issues. This is totally unacceptable, especially when all of their competitors atms work flawlessly. I am seriously considering switching banks.

Published at 10 months ago

I absolutely loathe this location. They have a 30-something male worker that always is rude to me and I try to avoid him. I passed on going to his window this last time and he came over to the lady helping me and she acted intimidated by him. Now he is the manager and not a teller, but still acts funny when he sees me. They know they have a racist working there and condone it.

Published at 10 months ago

I was reluctant to visit this branch because of some of the reviews. However, in my case, I received superior service from Skyler, who was staffing the front desk. It was crowded, but people were getting through the line. I recommend this branch. Thank you, NFCu

Published at 11 months ago

A great place to bank on so many levels.!

Published at 11 months ago

Over hour wait ALWAYS

Published at a year ago

Published at a year ago

Published at a year ago

I went to the Navy FCU today (10/02/23) and was required to identify that I was disabled and wait. It s my understanding that this may be a violation of the Americans Disability Act (ADA) especially if a condition of receiving services at the Navy FCU. Furthermore, after signing in I was required to be seated and wait as if though I was applying for a loan. I am 100% disabled and feel humiliated by the poor services and negative treatment and the process in that you have to identify yourself as someone handicapped, which may be contrary and a violation under the ADA provisions. Nonetheless discriminatory in nature.

Published at a year ago

So yes they need at least two more brick and mortar locations and more ATM s across the city that BELONG to them. This is the reason for 4 stars. With that said, I ve never been treated with anything other than respect and smiles. I actually got up to a teller after standing in a long line and of course I wasn t happy the young lady s response to my bad mood put me in a great mood She made me laugh so hard being mad Want an option any longer.

Published at a year ago

New to this area. Nice to have a familiar place to go.

Published at a year ago

Slow. Not enough employees to handle the volume of customers. We came in to do a wire transfer and waited over an hour. We saw people who came in after us being called so checked again with the the receptionist. She never put us on the freaking list! We ll be closing our account and moving to Well Fargo

Published at a year ago

Worst service today in years at NFCU. No greetings from front desk and teller. Didn t seem they wanted to be working on a Wednesday. Attitude problems. Been a member for over 30 years and quality of service is going down to 1 star.

Published at a year ago

I had my mobile deposit suspended because a check seemed fraudulent and I even wrote up an appeal to which they simply said No . I simply don t have the time to drive 30 minutes everytime I need to deposit a check from my job. A horrible bank without an ounce of common sense, will be closing my account.

Published at a year ago

Published at a year ago

People stop going to Navy Federal. Hope this bank goes under have a business accounts and they be holding my checks for 10 days. It s the worst back I have ever bank with. I am closing my account tomorrow. They want to hold your money and then charge your overdraft. nothing but scammer!!!!!

Published at a year ago

Everything usually goes pretty smoothly, even through complications.

Published at a year ago

918am today very busy

Published at a year ago

Had to wait way too long.

Published at a year ago

Probably some of the slowest tellers in the banking industry. And those ATMs... talk about slow and not user friendly.

Published at a year ago

Needed an auto loan. They were able to approve and fund immediately.

Published at a year ago

I visited this location to open an account. It was kind of crowded but the service moves fast. I was fortunate enough to be helped by Shanna. She was friendly and professional which made the whole process pleasant. I was in and out quickly. Excellent customer service!

Published at a year ago

Meh, I have no problems here and everyone is pleasant enough. My problem is more with Navy federal itself. The problem is they can borrow my money for basically free, but when I want to borrow theirs its a problem. The background for this is Ive had almost 50k in savings there for a couple of years and over 30k at the time I applied for a loan. Ive worked at my job full-time for a major corporation as a union worker for 25 yrs! I show on paper 89k but really bring home around 115k and have great credit. Between me and my lady we have almost 80k in savings in Navy federal and I would put her on the loan if needed. We could/would have no problem putting 5-10% down on a 400k house. My only debt is less than 5k so I dont know what the problem was. They took forever to even give me an answer (over a week) and it was like pulling teeth to get the answer... Denied. Even with both of us applying for the second time. My lady showed $110k on tax return, has excellent credit and owns her own home (mortgaged but we would rent for a good profit) Again took forever to find out we were denied. So I went through a normal lender and got easily approved within 1 day and better interest rate by myself. It was even the loan officers weekend and he was in total communication with me the whole time. He said he didnt know what they were looking at I could get approved for a good amount more no problem. So I put my bid on the house but unfortunately I missed out because there was already a bid that ended up getting accepted right when I was making my offer. So thanks a lot Navy federal. Im wondering if I even need to stay with you anymore as Im already with Chase anyways.

Published at a year ago

Published at a year ago

The best credit union ever and the customer service provided by an excellent, well trained staff is beyond expectations!!! Give your business to Navy Federal and you will be one happy customer!!!!

Published at a year ago

This morning , I took a trip to Navy Federal. Got there before they opened. Once the bank opened, I was asked what Navy Federal can do for me today. Well, I needed to have paperwork notarized. No big deal. Apparently, it was just too much trouble for the bank that Ive been with since I was in the military to print off one piece of paper this way I can have that paper notarized. I have had paperwork notarized there in the past and as you would think, no problem to print out what I needed to be notarized, signed, stamped and on my way. I was so annoyed with the service being a loyal customer and all that I went down the road and paid UPS to do the job that Navy Federal could have done for me. Word of advice, dont expect them to print anything out for you. Not even a single page.

Published at a year ago

ATMs not working

Published at a year ago

I cannot help but think this is the worst bank ever. Both ATMs are down on the first business day of the new year. I just watched almost a dozen people try to withdraw their money, but BOTH ATMS ARE DOWN. And, they know we have to drive over 45 minutes to the next closest ATM. NFCU treats customers in Las Vegas like trash. Customer service is a joke and convenience is a myth.

Published at a year ago

What a disaster of a branch. Nobody to direct customers. Disabled line became front of the line for every window. Every time I come to this branch I am reminded how bad a bank/credit Union they really are! Wish USAA had branches outside of Texas!

Published at a year ago

I absolutely love this bank ! I spoke with Chase from their customer service department last night regarding my credit card and he was so polite and well knowledges! Thank you for staffing such great employees !

Published at a year ago

Military bank

Published at a year ago

Member Services has an attitude problem. I had a very unique, serious, and important issue that needed correction. Instead of listening attentively to my initial statement of the issue at the initial helpdesk they insisted on arguing with me over the change that I was requesting. And after wasting 40 minutes of my time, because they had to call Virginia, which I could have just done on my own, I left with the problem unresolved. As of today I have resolved this serious banking issue, on my own with the help of calling Virginia NFCU. The problem that I have with this branch is not that they could not help me. The issue is the rude, and basically lack of customer service from your staff. They had the attitude of I am bothering them. No empathy of the situation, not much concern. This entire issue was caused by Navy Federal making this mistake in the first place. It should have never been allowed to happen.

Published at a year ago

My experience today was not a good one. It was more crowded and only two tellers. One of the ATMs was down. It made the wait even longer. Response: That may be good and all but some people, especially the older ones, dont like doing business like that. They prefer a person. They dont like the technology or not tech savvy for the app. Or it doesnt feel safe enough for them. You have people at the ATM doing things that they can do from the app, like checking balances or anything else besides depositing or withdrawing which makes the wait longer with one working ATM. I cant even deposit a check through the app. I have no access. Theres not enough branches in close proximity.

Published at a year ago

Always there to help!

Published at a year ago

Ive been a member since 2010 and banking there is easy, convenient and fast. Some of the tellers have been there for many years and I love that they know my name when I arrive.

Published at 2 years ago

I ve been with navy federal for 7 years and they have been the most helpful and attentive bank I have banked with. Customer service is 24/7 and very fast and friendly. I ve never had a bad call. And any issue no matter how taxing, was resolved. Wait times for in person at the banks are usually fast

Published at 2 years ago

730 pm on a Tuesday is great time to be cleaning right??? Unacceptable that I cannot access my money because you decide to book your janitorial service. Joke.

Published at 2 years ago

Love this place no matter what branch you severed in. Very friendly, 24/7 ATMs for us night working stiffs. They also have bank tellers unlike some other banks like one Nevada. Worth the trip everytime I go there. Very very helpful employees too. Kudos to all employees.

Published at 2 years ago

Love Navy Federal and this location, I ve never had an issue. I do have one small gripe. It just isn t acceptable for a teller to be at their position and ignore the people in line. I don t care if they are balancing their drawer or assisting a manager, if they don t have a closed sign up, take the next customer. Customers come first.

Published at 2 years ago

Every time I go to this bank their line is always all the way to their door and only two windows are open instead of four. Waiting is so frustrating and tiring, just unbelievable! I hope this issues will change soon!

Published at 2 years ago

Credit Unions are generally a great deal anyway but in my experience Navy Federal goes that extra mile to take care of its members. Often offers special rate deals that easily surpass others.

Published at 2 years ago

Love my Navy Federal credit union. Always friendly and helpful. I recommend them for all your banking needs.

Published at 2 years ago

Published at 2 years ago

Simple, & very respectable

Published at 2 years ago

Published at 2 years ago

Clean, quick helpful staff

Published at 2 years ago

Published at 2 years ago

Great options and professional, knowledgeable staff.

Published at 2 years ago

I came into the branch and was assisted by Michelle! She s very personable and loved her high energy! She s the best

Published at 2 years ago

First-time banking here as a veteran of the military. So far, its great.

Published at 2 years ago

i never have any issues when i come in , everyone s friendly & i m always able to do what i need to

Published at 2 years ago

Wait times are ridiculous and I had to go back to the dealership to get the check they messed up and then wait another 45 minutes in line again just to pick up a check.

Published at 2 years ago

Very professional operation; top notch customer service

Published at 2 years ago

Not this branch but Navy Federal over all. Dont get their credit cards, they will are slow at best in dealing with fraud with cards. Have fraud notification setup, called within 2 mins of card being used over 2k miles away. I froze card and they still allowed card to be charged. assured me it would be taken care of, well they posted fraud charges to new card. Cant tell me when my new card will arrive, call three times with three different answer on when I would get credited for fraudulent charges. End result they said I may be responsible for the charges. Bottom line I would not get a credit card from them. I have froze all my cards with them, and going some where else that offers better protections.

Published at 2 years ago

Published at 3 years ago

There getting so bad Stealing peoples money processing stuff early processing stuff late when it comes to your deposits just so you can owe them some money I m so tired of them .Customer service used to be the best now it s the worst .I hate banks but USAA have to be better than this.

Published at 3 years ago

I love my bank.The staff there are always polite and knowledgeable. They make me feel like they appreciate my business.

Published at 3 years ago

Always crowded

Published at 3 years ago

Published at 3 years ago

Conveniently located around my neighborhood. Have been a long time member since its small humble beginnings. I continue to patronize as they handle my mortgage and auto loans.

Published at 3 years ago

I cant believe all the complaints regarding ATM depositing problems. Why use the ATM if you can deposit the checks online by taking pictures front and back of the check. I deposit all my checks online and no problem at all.

Published at 3 years ago

Always fast and friendly service at this location even during busy times

Published at 3 years ago

Only one phone number for the whole nation.

Published at 3 years ago

Employees are VERY loud and cackling through the lobby. Highly unprofessional!

Published at 3 years ago

Great Customer Service!!

Published at 3 years ago

The ATMs are from the 1970s... they really should update them.

Published at 3 years ago

Published at 3 years ago

If you qualify (military & family), this is the place to bank. Friendly, personal, & helpful... what banks once were.

Published at 3 years ago

I want to give no stars. The last three times I ve attempted to deposit checks in two months the atm s tell me they can t. I have to drive 30 minutes to go to this location because the second location is an hour away from me. After 10 years Of great service, I m leaving Navy Fed because of this reoccurring experience. Completely unsat and if they had hours of operation after 90% of us working people clock out for they day I wouldn t be so upset.

Published at 3 years ago

A great place to bank.

Published at 3 years ago

Nice location with 2 ATMs and they are very active on disinfecting surfaces.

Published at 4 years ago

Published at 4 years ago

I love the fact that its very well lit and safe.

Published at 4 years ago

Handicap line Friendly, welcoming people

Published at 4 years ago

Published at 4 years ago

Great Credit Union

Published at 4 years ago

Published at 4 years ago

Judy and Ann were very knowledgeable and helpful. Glad to be a new customer!

Published at 4 years ago

I became a member at the Navy Credit Union Great service with the Customer Service Representative. Lot of people in bank but our wait was short. Exacting to be part of this Military CU

Published at 4 years ago

DONT GET A MORTGAGE WITH THIS BANK! found out a day before closing that they changed their minds. Lost a $3000 deposit on our new house and then become homeless because we sold our previous home. Thanks for adding a ton of stress into our lives before Christmas!

Published at 4 years ago

Very helpful and friendly.

Published at 4 years ago

Published at 4 years ago

I always love this place. They are always so nice and helpful and sweet. So grateful they are here in Las Vegas.

Published at 4 years ago

Very good customer service. Everyone is nice and helpful. The bathrooms are always clean too.

Published at 5 years ago

So thankful that I am able to bank with Navy Federal. Interest rates on a wide variety of accounts are great and the service at the Decatur branch is perfect. Everyone is genuinely happy to help and so knowledgeable on all their products.

Published at 5 years ago

Published at 5 years ago

Outstanding performances in service and performance extremely courtiest and their 24 phone service is another is fantastic I love this place you always feel you are part of a team ooorah!!!!!!Navy Federal Credit Union !!!!!@

Published at 5 years ago

Have had a great experience since becoming a member your family can also join because youre a member

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Published at 6 years ago

Published at 6 years ago

Very pleasant teller helped us. Nice location.

Published at 6 years ago

Published at 6 years ago

Horrible location I went into this branch to deposit money into my account as well as ask a simple question about closing a account . The teller was unable to communicate with me in English after I said I would go to a different bank that would have a teller that can communicate properly in English my native language I was jumped on like I was disrespectful . Excuse me for expecting my bank teller to be able to speak and understand the language . I will never bank with them again

Published at 6 years ago

Closer to my house

Published at 6 years ago

Published at 6 years ago

I walked in to ask your police officer on duty a question and his face said, please dont rob me. His hand was on his gun the whole time and he looked at me like I was a criminal.. I have an account with navy federal and if you have an officer on duty I should be able to ask him a question (also as a citizen I should be able to ask an officer of the law a question regardless if hes at a bank) are you guys getting stuck up so much hes scared like that? Or ask him to calm down a little, I felt kind of threatened. I dont have a bullet proof vest, he does..

Published at 6 years ago

Published at 6 years ago

Horrible. About 13 people in line, and only two tellers. Really. Took me 40 minutes to withdraw money... smh

Published at 6 years ago

Published at 6 years ago

Ive been going to this location since 2013 and never experienced any problems other than the occasional banking problems. I recommend this bank to my friends and family.

Published at 7 years ago

Published at 7 years ago

Great for everything to do with money. Good staff but there is no way to see which days its closed until you actually go there yourself and find a sign on the door. Online it says open from 9-5 on Monday October 9th but after driving 20 minutes to get there, there is a small sign on the door that said closed for Columbus day on October 9, 2017. Thats disappointing. Wasted gas

Published at 7 years ago

Their is always maintaince going on and you cant look at ur account information. Whats up with that... Thanks navy fed

Published at 7 years ago

Best bank Ive ever been to.

Published at 7 years ago

Published at 7 years ago

Avg.

Published at 7 years ago

Very nice people.

Published at 7 years ago

Published at 7 years ago

Very nice and clean...

Published at 7 years ago

Great bank always takes care of me!!!

Published at 7 years ago

Great branch very respectful and helpful C.S.

Published at 7 years ago

Always friendly and proffesional,wit a mesmerizing attention to detail. Everyone is always ready to answer any question and savy regarding offers and bank products.Interest is very low.Went car shopping and every dealer said We cannot compete with Navy Federal rates .

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Great place to bank! Anthony always does a great job with any questions we may have!

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Finally went to them for vehicle, toy hauler and side by side loans with the lowest interest rates. I go in and pay since not my main bank but when getting loans and going into pay I keep getting Anthony. Very glad when I do because he knows his stuff and is very quick at his job. His service is A++++ every time, thank you sir.

Published at 8 years ago

Good interest rates, easy personal loans, and credit card approvals. Service can be mediocre. Some people are great, while others do not greet you as you enter. Most of the reps are very friendly. If you go during lunch, be prepared to be in line for a long time. Poor experience with credit card late payment. I told them that I was going to be a week late and they said no problem. The following day, the pulled the money out of my checking account.

Published at 8 years ago

Always good service

Published at 8 years ago

Great branch, friendly staff, and fast service!

Published at 8 years ago

Normally I LOVE my bank, but today, a teller by the name of Favi was a complete and total unpleasant experience. She was rude, inconsiderate, made the most annoying faces, and acting like I was being a problem. Little girl, it is your JOB to be kind to those who come in, especially when they are uniformed and it is a military bank. I am so disgusted by her behavior that yes, I will drive an extra few miles, and do my business elsewhere.

Published at 8 years ago

Great service!!!

Published at 8 years ago

LIZA, Thank you so much for your excellent service, you are amazing!!! you processed my loan so easy & you make my dreams come true. We love you guys:)) Johnny M.

Published at 8 years ago

Published at 9 years ago

Great bank! Service amazing

Published at 9 years ago

Published at 9 years ago

Published at 9 years ago

Became a NFCU Member today and received Excellent Customer Service, Anthony was friendly, knowledgeable and efficient,

Published at 9 years ago

There was a mistake on our check with the address. We came in and asked to correct the address. The manager of the bank deeply apologized and said that there was no excuse for that mistake. He waved any fees that would come in and gave us a Starbucks gift card. All very friendly and professional!

Published at 10 years ago

Just like any other Navy federal Ive been to. Clean, helpful, and professional. as far as i know, if had a problem with an account theyve always been there to help me.

Published at 10 years ago

Published at 10 years ago

Been waiting an hour and have yet to be helped. Guess you shouldnt come in between 10 and 1 so they can have their lunch

Published at 10 years ago

Charges my accout a fee every month for letting my money idle. Closing my accout and moving my money somewhere else.

Published at 11 years ago

Marine Veteran - A very poor organization with CREATIVE ACCOUNTING that will cost you more money in fees than planned on. I just lost $60 on two consecutive paychecks and I will be contacting the local office today to complain again. Terrible service, terrible checking, AND THIS ORGANIZATION DOES NOT CARE ABOUT VETERANS!

Published at 11 years ago

Published at 12 years ago

My experience with the management team here in Las Vegas has been great. I have never seen people with the label of Manager, or Assistant Manager have any kind of a personality--these people did, and were incredibly kind and helpful.

Published at 12 years ago