Mountain America Credit Union - Las Vegas: Lake Mead Boulevard Branch

Mountain America has been an amazing credit union to work with. We have been a member for years and just recently applied for another loan. Brent T. has made the process extremely easy and he has been very efficient, responsive and knowledgeable. Highly recommend Mountain America and referred them to our family as well. Thank you Mountain America for the Great Customer Service your team provides.

Published at a month ago

They are the best bank I have ever worked with! Very kind people, have helped me out many times...Best programs, Best rates and Best people! Couldnt have done my new construction without all there help... absolutely love this bank top mgmt down to every teller

Published at 2 weeks ago

I prefer to communicate and comment only when it matters and something needs to be done. With this credit union 👍👍
Every encounter , the branch and and on phone is efficient, effective and often goes beyond solving an issue to insight and helpful advice ..

Published at 2 weeks ago

Amazing credit union. Branch is always super friendly and helpful. Love this company. Many of the below complaints are from entitled people who don't check their actual account or statements. If you login and set alerts, you'll know what's coming out of your account. To expect the CU to call you about overdraft fees is insane. No customer accountability. This credit union is by far one of the best.

Published at 11 months ago

The worst bank ever. Online banking is a joke with them. Scammers. Do not fall for there 3% cash back for balance transfers. It's a big scam and reps will lie to you about the deal.

Published at 5 months ago

Stephen Bascourt consistently goes above and beyond and I just wanted to take a moment to give him accolades. Thank you Stephen for all you do!

Published at 4 months ago

I love this branch! They are welcoming, and all my questions are answered. They are professional and they care about us here in Vegas. I am staying with MACU because of this personal touch. I don't feel confident taking my banking to any other place, because my questions are answered by smart and caring employees, not robots. Please keep this branch open!

Published at 11 months ago

Often times banks are a four letter word for me. I have been a member of mountain America credit union for over eight years. Whenever I need an issue taken care of, and I called them, they are humans they treat you kindly and respectfully, and most importantly empathetically, I’ve never dealt with another financial institution quite like them. They are truly unique. I have moved across the country to another state on the East Coast and I maintain my bank because they are truly a treasure if you were looking for a financial institution to treat you fairly humanely and caringly Mountain America credit union should be your choice

Published at 10 months ago

Every staff in my bank is awesome. I been going there for years. I would not change

Published at 2 days ago

Published at 2 weeks ago

They are the best bank I have ever worked with! Very kind people, have helped me out many times...Best programs, Best rates and Best people! Couldnt have done my new construction without all there help... absolutely love this bank top mgmt down to every teller

Published at 2 weeks ago

I prefer to communicate and comment only when it matters and something needs to be done. With this credit union Every encounter , the branch and and on phone is efficient, effective and often goes beyond solving an issue to insight and helpful advice ..

Published at 2 weeks ago

Very helpful staff.

Published at a month ago

Mountain America has been an amazing credit union to work with. We have been a member for years and just recently applied for another loan. Brent T. has made the process extremely easy and he has been very efficient, responsive and knowledgeable. Highly recommend Mountain America and referred them to our family as well. Thank you Mountain America for the Great Customer Service your team provides.

Published at a month ago

Published at 2 months ago

Published at 3 months ago

Published at 3 months ago

Stephen Bascourt consistently goes above and beyond and I just wanted to take a moment to give him accolades. Thank you Stephen for all you do!

Published at 4 months ago

Miss Diana very kind and professional

Published at 4 months ago

Published at 5 months ago

The worst bank ever. Online banking is a joke with them. Scammers. Do not fall for there 3% cash back for balance transfers. Its a big scam and reps will lie to you about the deal.

Published at 5 months ago

Published at 6 months ago

Published at 6 months ago

Beware do not bank here.

Published at 6 months ago

Highly Recommended!!!!!!!!!!!

Published at 7 months ago

tellers are always personable and friendly

Published at 8 months ago

I dont know why anyone would use a BANK?? Mountain America is by far one of the best choices I have ever made. They actually have humans to help you. The staff is so helpful and friendly, and they have saved me a lot of money. Do yourself a HUGE favor and check out this amazing credit union. Thank you, Mountain America.

Published at 9 months ago

Often times banks are a four letter word for me. I have been a member of mountain America credit union for over eight years. Whenever I need an issue taken care of, and I called them, they are humans they treat you kindly and respectfully, and most importantly empathetically, I ve never dealt with another financial institution quite like them. They are truly unique. I have moved across the country to another state on the East Coast and I maintain my bank because they are truly a treasure if you were looking for a financial institution to treat you fairly humanely and caringly Mountain America credit union should be your choice

Published at 10 months ago

They took my money for a car payment and lost the payment- when i called to clear it they just gave me the run around- cant even hold of a manager too- they truely dont care- way to make someones holiday. My suggestion dont bank with them.

Published at 11 months ago

Amazing credit union. Branch is always super friendly and helpful. Love this company. Many of the below complaints are from entitled people who dont check their actual account or statements. If you login and set alerts, youll know whats coming out of your account. To expect the CU to call you about overdraft fees is insane. No customer accountability. This credit union is by far one of the best.

Published at 11 months ago

If I could give a negative stars, theyve earned it. Worst credit union ever. Their lack of concern for your money, credit, and time are apparent with every transaction. Ive literally waited 30 minutes in the lobby waiting for their computers to come back online and they lost track of my car title for a year..Avoid this financial institution.

Published at 11 months ago

I love this branch! They are welcoming, and all my questions are answered. They are professional and they care about us here in Vegas. I am staying with MACU because of this personal touch. I dont feel confident taking my banking to any other place, because my questions are answered by smart and caring employees, not robots. Please keep this branch open!

Published at 11 months ago

Amazing service great people there kind and friendly

Published at 11 months ago

Edna Madrid Silva at MACU was patient and informative, information is the new oil, and I struck it rich.

Published at a year ago

Had fraud on my 3 year olds minor account (why did they let it go thru with another name on it) and they would only go back 3 months instead of six for the charges under a different persons name on the account! They were not willing to work with us for charge backs once we discovered it after our baby had surgery and we moved out of state after buying a house. Our old banking institution would have done it no prob!

Published at a year ago

This location has some of the nicest employees I have ever met :) very thoughtful and efficient

Published at a year ago

I do have a slight grudge against banks but Mountain America Credit Union will try hard every time to make sure you have a great banking experience

Published at a year ago

Always friendly and fast. Always greeted with a smile.

Published at a year ago

LAST WEEK I WENT TO BRANCH LAKE MEAD THE CLERK WHOS ASSIST TO ME IS VERY NICE AND FRIENDLY,KNOWLEDGEABLE EASY TO SOLVED WHAT I NEED GIVE 5 STAR

Published at a year ago

Everyone is so nice and personal its easy to bank there.

Published at a year ago

Juan has excellent customer service as does everybody there. Friendly staff.

Published at a year ago

drive throw needs more attention its always out of order or closed open on weekends and holidays sure would be appreciated make sure all transactions are correct

Published at a year ago

Stephanie is very Rude treating me horrible for the second time in a row today she act like I was bothering her because I did a walk-in for auto loan told me a should of done it online when I was told by the online service that it would be better it I did it in person So glad I took my business elsewhere

Published at a year ago

I love this credit union ! All of their staff is so personable, knowledgeable & helpful.

Published at a year ago

I would give it a zero stars if I could. They have one ATM machine that doesn t work.. smh

Published at a year ago

This credit union left my 23-year-old daughter with no money for three days. They accidentally took a double payment on her car payment two months in a row and refused to refund the money on time. Be careful who you do business with, clearly they don t know the good word.

Published at a year ago

Love their app. Love having a branch in las vegas, because I do business through several states, and having one nearby is a life saver. Going to a branch and speaking with people is my preferred method, but the app is easy to use & reaching customer service is easy. There are multiple tools available through the app, ex: Zelle When my card# was stolen, they made it right asap. They saved me hundreds in overdraft fees, restored my balance & issued me a new card in the same day.

Published at a year ago

Carrie is the best she helped get approved for a loan and literally did her best ! Super caring and compassionate!

Published at a year ago

Excellent!

Published at a year ago

Im always greeted with a smile, & I love the service!

Published at a year ago

Great fast service.

Published at a year ago

Published at a year ago

I was pleased that 4027 I wish I would remember her name but she was very nice and very helpful very patient I had a lot of transactions to do when she worked me very helpful and answered all my questions to make me feel that I was doing it correctly and we got it done I am pleased. THANXXX. 4027

Published at a year ago

Published at a year ago

Mountain America is on the same level as Wells Fargo! They are both horrible! I live in a different state and when I have to call customer service I dread it! I have a password on my account and was not asked for it and nobody can seem to send me a card replacement on the last 2 calls I have made. Telling me you and your manager has the same tools that they cannot help me is NOT EXCEPTABLE! I have fraud on my account. i need it handled and a new card. If it werent for the auto loan that is with this bank I would not be a customer! Come April it will be paid off and I will be closing all of my accounts. I would not ever refer this institution to anyone!

Published at a year ago

Ms. Desiree Laswell, Thank you for an outstanding customer service, whenever I have a question or need additional help she always available to assist very professional.

Published at a year ago

The staff is professional, friendly, & informative. They helped me in establishing both regular & secured Visa cards, & business accounts!

Published at a year ago

The best people and service i have ever dealt with. been banking her for about 10 plus years

Published at a year ago

Every other time I try and use the ATM here I am having to deal with headaches. Why is there only one ATM outside? I hardly ever am able to deposit cash into it. Then my only other option is to drive 25 min. to different location and hope that the ATM is properly functioning. You have 3 lanes why not install multiple ATMs or at least one that I could walk up to...? Doesnt make much sense to me other then laziness.

Published at a year ago

Bad experience with this credit union only good to take your payment when you call in to make a payment but the neglect of staff to allow you to know your payment has increased by $37 but still take your payment & now even though I always made payments on time they want to report the account late for 30 days now my credit score drops but they don t care even though the account has always been paid on time & even paid extra every month too im always on point on paying all my accounts on time currently looking to switch credit union to take over this student loan which I took the responsibility to pay I m sure if it were the staff having this problem they would understand my frustration with this matter no attempt was ever made to reach out to father threw a simple phone call , address or email what bothers me could have been resolved if they would have told when I called every month to pay, Mr. Cisneros our records indícate payment has increased by $37 could have easily paid it No accountability on behalf the neglect of properly training your staff easily avoidable not I have to eat the drop on my score.

Published at 2 years ago

Published at 2 years ago

Opened new account. Bad experience all ready not happy.I am regretting opening in first place now. Had Lanny who did not listen as I specifically asked when setting up online that he said hed help with if we the joint account we opened if we needed to decide who had codes going to phone and who had email example it set on my email and hubbys phone but no he did both for one person. Which we had to fix ourselves and he acted like it couldnt be fixed. Also chose acct for us without asking or telling about other options. What he didnt know was I in fact knew there was more than one choice. So Im hoping only 2 as I only learned about the other when I point blank asked and had to leave only knowing of 2. He left office without asking if we had questions and I felt pushed out front door without asking if we had questions. Not pleased at all.

Published at 2 years ago

One of the nicer branches

Published at 2 years ago

The only thing I dont like is that there arent enough ATMs around the city. I hope the bank grows soon.

Published at 2 years ago

Business at home!

Published at 2 years ago

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Published at 2 years ago

Desiree Laswell is the best and most professional Member Experience Officer that I can say that Ive ever felt like I was important to her and MACU. She celebrated my accomplishment with my new credit score. I love her. She is just the best!!!!

Published at 2 years ago

Great customer service by extremely nice people!

Published at 2 years ago

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Published at 2 years ago

This used to be a fantastic credit union but over the years they keep taking away the benefits that make them so good. They used to be a part of a credit union co-op that meant you could bank almost anywhere and withdraw money out of state or in almost any city. It was wonderful. They stopped this, which is a main feature of a credit union, months and months ago. They gave no warning either. One day I needed to withdraw more than the ATM allowed and went to a credit union only to be told they couldnt help me. I called MACU and they said that they stopped being part of any co-op and just said sorry. Any time you call the 1-800 number you are lucky to get an answer. I spent 40 minutes on hold today waiting to speak to someone. The automated system kept telling me the average wait time was 1 minute. They have a service that will call you back allegedly but I have tried that before, they never call back. Weirdly enough I have had my best luck calling after hours, but they cannot provide as much help as during work hours. Lots more has happened but I think those things are enough to list. They are no longer a real credit union as you can only bank at MACU locations. I dont know what happened to this credit union but it used to be amazing and has just lost nearly everything that made it so good. I am sadly going to be leaving this credit union as soon as I can and I have been a member here for almost 10 years now. They gave me my first real credit card. Really saddens me to see what has become of this place. Dont get an account here and get looped into this mess.

Published at 2 years ago

Was very pleased with the professionalism and friendly atmosphere that was presented in my conversation with Lanny and the rest of the workers

Published at 2 years ago

I wasnt sure what department I was transferred to for the right assistance but I spoke with a gentleman that goes by the name of Steven and he was very polite and willing to help me take care of what I needed with no problem. I appreciate the help from this branch as well as they make credit banking simple, safe, and enjoyable! Thank you MACU!

Published at 2 years ago

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Published at 3 years ago

I joined several years ago and have nothing but the highest praises for this institution!

Published at 3 years ago

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Published at 3 years ago

Each time that I have come into this branch Ive received outstanding service as well as respect from each representative. I truly appreciate the patience and adequate time given to me as well.

Published at 3 years ago

Very friendly and willing to do whatever it takes to assist you in your financial decisions. They make doing business straight forward. thank you Lanny

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Hi! MACU has been the BESTEST EVER Credit Union. They came to my aid when I bought a car. Theyre always in my corner when ever I need anything. We needed a personal loan, and they made it so very easy to go through the process. Im always telling all of my friends and family how much of a pleasure, with no stress, it is dealing with such a Considerable Institution as MACU. Thank You MACU! Sincerely, Sandy Alba:)

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Its done like family members upon entering the place excellent staff and professionals who leaves me smiling

Published at 3 years ago

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Published at 3 years ago

Fast & Friendly.

Published at 3 years ago

Mountain America rocks!

Published at 3 years ago

I received a warm greeting and I didn t have to sit and wait I was immediately accommodated. Everything went fast and smoothly

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I love the entire staff at the Las Vegas location. They are always so delightful and friendly and eager to help. I couldn t ask for a better financial institution. I would recommend MACU to everyone.

Published at 3 years ago

Thank you Mountain America Credit Union for helping me on short notice.

Published at 3 years ago

Published at 3 years ago

Every time I walk through the door I feel like I m family! Knowing every single teller by name and they know mine as well! The Mountain America branch on Tenaya and Lake Mead is by far the best bank I have EVER been to and I recommend them to everyone that I know. Thank you for all that you are able to help me with and the online services are just amazing and easy to use. You guys totally ROCK!!!

Published at 3 years ago

Since 2016 I have been with Mountain American Credit Union. Every employee makes you feel welcome. The environment if very friendly and family felt. I am a client for life.

Published at 3 years ago

Rebecca Z. was awesome in answering all my questions. Friendly, well informed and was just very happy with my visit. Thank you.

Published at 3 years ago

Published at 3 years ago

Best Bank in west LV

Published at 3 years ago

Marvelous

Published at 3 years ago

My Mountain America branch in Las Vegas is like coming home. All the staff members are friendly and very knowledgeable. Stephanie is especially helpful. She has helped me thru some trying times. Love the branch Ps. Lanny too. Sincerely, Sherri oreilly

Published at 3 years ago

I did the drive through for to make a deposit the teller was Brady he is friendly and very helpful, I like all the staff at my branch on Lake mead they are ready to help when they are available. They are all friendly.

Published at 3 years ago

Mountain America Credit Union has the friendliest and most helpful and knowledgeable staff in banking that Ive EVER had the pleasure in all my years of doing business with. Please never stop how and what youre doing. Fantastic!

Published at 3 years ago

I love this bank. It the best bank of all. Everyone is so nice there. When I have a problem they are there help to fix the problem. I give it 10 stars

Published at 3 years ago

Every time I go to this branch at lake mead/teneya, I am welcomed with a cheerful representative. These financial people always set the mood for a positive experience. They are knowledgeable and put forth a solutions mentality. Specifically, loan officer, Stephanie has been of tremendous assistance to me. She tirelessly corrects any errors or problems I encounter with my different accounts. Also, Lanny assistive in management has helped me understand and be proactive with my credit . What a great place to confidently place your finances with trust!

Published at 3 years ago

Professional Customer Service, Friendly staff

Published at 3 years ago

My wife and I have our separate accounts with MACU. Since being a member for several years, we can not say enough about the great customer service we receive every visit. This is the best credit union we have ever belonged to and will continue to support them. On the other hand my wife is disappointed that they don t do shared branching any more, even if being a member. We do transactions between Guam, St. Louis and here in Las Vegas, now she had to find a shared branch credit union, and she did, but is not happy with them. Hopefully you rethink your decision and bring back shared branch services.

Published at 3 years ago

Published at 3 years ago

Definitely a good credit union

Published at 3 years ago

Always easy to talk to and super helpful.

Published at 3 years ago

They really care about their customers. I closed my other accounts, the best Bank Ive ever come across, theyve helped me in so many different ways. Ill never leave this Bank. No one has ever had a bad day there when Ive come in

Published at 3 years ago

really friendly service and people, especially Kerry

Published at 3 years ago

As a future customer, I have to share my first interaction with the Assistant Branch Manager Jackie G. and Branch Manager Tim. Jackie was by far one of the worst managers and customer service agents I have ever encountered in all my years with ANY bank. She was extremely rude, condescending and belittling. She was not only all of those things to me as a potential client but also to a client and customer of the bank. I would never recommend this bank to anyone ever and I would encourage anybody who is looking for a credit union I would say look elsewhere. Jackie had nothing but an attitude with me and my client. I find it ironic that the website says placing Members first but the way we both were treated spoke a completely different story.

Published at 3 years ago

Melissa stayed late to help us. She s really kind. I would highly recommend her to anyone!

Published at 3 years ago

Friendly, kinda local

Published at 3 years ago

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Published at 3 years ago

I give Mountain America Credit Union 5 stars, every time I visit my local branch, the customer service is beyond excellent.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Ms.Kerrye was very helpful, she answered all my concerns very promptly and was very efficient on all the products knowledge I needed.

Published at 3 years ago

Published at 3 years ago

As always the personnel at the Las Vegas branch has been wonderful. Lanny Dabney is beyond the roof when it comes to professionalism, courteousness, thoughtfulness, and getting the job done quickly and painlessly. Kudos to a great staff. Especially Kudos to Lanny Debney.

Published at 3 years ago

Literallly the best bank around! We stumbled across this bank years ago when they financed our RV and have gradually moved our personal and business relationships over. Everyone we have encountered both at the branch and on the phone have been incredibly helpful and kind. It is such a breath of fresh air after decades of enduring big banking where you re just a number. I have to say Kerrye Jackson is an absolute rockstar! The second we met her I looked at my husband and said we bank here now. She is the Einstein of banking/finance and a firecracker all rolled into one. We look forward to the opening of their new location on the south side of town so we can access their services more frequently and hopefully see Kerrye more often!

Published at 3 years ago

Published at 3 years ago

I love MACU. Every time I go I am treated very well and all the staff is helpful, friendly and efficient.

Published at 3 years ago

Everyone at this branch is very professional. Im always greeted with a smile and my transaction is quickly processed. Great Customer service. I hope I will enjoy my visits to your branch for many years to come!

Published at 3 years ago

Horrible Customer Service. When you call to get help the people answering the phones never know anything more than the automated system. They place you on hold for every question so they can call someone else for help. I have been waiting to deposit a check for 3 days. I am going back to BOA. Im glad I never closed my accounts with them.

Published at 3 years ago

They still dont deal in Bitcoin, but they rock Fiat currency.

Published at 3 years ago

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Published at 3 years ago

very good and excellent service

Published at 3 years ago

Published at 4 years ago

Been banking with them for over three years great service and have been very helpful to me during this pandemic period here in Las Vegas

Published at 4 years ago

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Published at 4 years ago

This is a great Credit union. They do everything to make sure youre happy

Published at 4 years ago

It s a nice place for banking. I really appreciate the employee for his patience. It took a considerable amount of time for doing two things at the same visit - opening a new account and transmitting the required documents related to my application for loan.

Published at 4 years ago

Published at 4 years ago

Been with MACU for 10 years and have brought my family and husband over, amazing customer service and have always helped us in a bind. Especially during the pandemic. I will never ever use another financial institution.

Published at 4 years ago

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Published at 4 years ago

Great customer service. Friendly atmosphere. Experienced employees

Published at 4 years ago

**** Everyone is very helpful and friendly *****

Published at 4 years ago

Macu is a great place to not , just bank. This is a place to build credit and find satisfaction in saving while knowing your money remains safe during turbulent times . I love their people who continue kindnesses over several years.

Published at 4 years ago

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Published at 4 years ago

Ive been with Mountain America for TWENTY years. They are the best local and fair credit union.

Published at 4 years ago

I love this branch they always nice and polite

Published at 4 years ago

*BAD MORTGAGE PEOPLE* I would not recommend them to anyone I consider a friend or good person. They were terribly organized. They would call back multiple days after I called. I liiterally Had to tell them how to do their job by calling and asking other Lenders how it really worked and then calling. MACU back to explain it. Even the title company mentioned how bad their experience was. Would have switched but I was too far in when all the bad stuff started happening I didn t want the seller to back out cause I would have pushed back closing even more.

Published at 4 years ago

I recently had my account hacked of course very concerned like anyone would be. The great feature on the mobile app is you can disable your accounts which I did. Then I went to my branch to get a new debit card and meet with Alyse Jester. She is amazing. I told her my concerns about using my debit to pay online and to pay my bills with. She then told me about debit express which is like a prepaid card that I can transfer money into. I love it plus I just disable it after I make purchases. Alyse knows her stuff and Mountain America should be proud to have her. Again Thank you Alyse Jester for making a bad situation a positive one. Please make sure you tell her thank you again. James C / AKA Austin C

Published at 4 years ago

I often do share branching at the credit union n Ive always had positive n helpful experiences there. Stephanie was very helpful with assisting me in setting up my online account n Keri was very gracious n patient with me when i had a credit card discrepancy that i was trying resolve. Thank you for great services n positive experiences.

Published at 4 years ago

First time withdrawing from account and had trouble reading information required on slip. Most helpful and understanding staff assisted me. Thanks so much

Published at 4 years ago

Published at 4 years ago

Desiree is awesome! She helped me with an auto refinance and a personal loan. She made the process hassle free! Great branch. We will be back for our future banking needs. Thank you Desiree!

Published at 4 years ago

Friendly and very informative thank you for all your services

Published at 4 years ago

Always friendly when I go into the Las Vegas Branch! I love that they have co-op branches all over the U.S. Very convenient for when I travel.

Published at 5 years ago

The tellers are always pleasant, helpful and curtious!

Published at 5 years ago

Great service from tellers

Published at 5 years ago

I have never been discriminated against until I went to open an account these tellers are polite however undertrained the 800 number people assume its fraud before they ever ask what the reason of the call was as well they want to hold on to your money for obscene lengths of time very harsh disdain for this banking institition

Published at 5 years ago

The individual I spoke with was very professional, extremely helpful and showed a genuine care to help me with my financial needs.

Published at 5 years ago

This credit union is so SLOW!!!!! Always long lines , no customer service, they have lines and see people waiting and the tellers just laugh and chat among each other , I switch over to Wells Fargo I get way better service .AVOID GOING HERE IF POSSIBLE

Published at 5 years ago

Published at 5 years ago

Great place, good people.

Published at 5 years ago

Always great rates on loans good customer service

Published at 5 years ago

Always friendly and helpful when I visit.

Published at 5 years ago

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Published at 5 years ago

I paid off my loan on an RV. I was told that my title to the RV would arrive in a couple weeks. I called MACU several times and was told the Lien was released. I went to the Nevada DMV and the lien had not been released after a month. I called MACU again and they admitted that they had NOT released the Lien. MACU are liars. Dont do business sc with them.

Published at 5 years ago

Are they even open on Saturdays as I am calling and no answer the system just says closed when my paoer work and on here google says sat 9a -2p...i just need to fix something. Geeze

Published at 5 years ago

Stephanie is the bomb!!! Her customer service and great attitude are definitely the best you will get anywhere!!

Published at 5 years ago

I have not had a very good experience with Mountain America. If I call or email, I get lackluster service at best. Some of the branch staff are nice, and some of them act as if they are too bothered to do their jobs. Im always waiting at least 15 to 20 minutes for someone on the chat or on the phone. I recently went through a bankruptcy. The lawyer was incompetent and my case was dismissed. Immediately, two loans I had with MACU were re-opened, and a couple months behind each. I caught one up right away and the other I called as was working to make arrangements with them. I had also forgotten to move an autopay from this account to my new account, and got hit with not one but five ach unpaid fee charges. I put the money in the account as soon as I realized what was happening to cover the payment, but they snatched half of it to go toward the loan payment I was making arrangements on. Now Im left to figure out how to pay that bill and they could care less. Customer service at its finest.

Published at 5 years ago

Rebecca helped me a ton. Because of the moving to a new system, I was locked out of online access. However I got a call from Jackie stating that I had to set up a savings account to keep my credit card, or else they would close my account, block me out entirely and send it to collections. Just so everyone knows reading this review, I have had this credit card for six years and I ve been using it for four years without a savings account. However I got a call from Jackie stating that I had to set up a savings account to keep my credit card, or else they would close my account block me out entirely and send it to collections. Just so everyone knows reading this review, I have had this credit card for six years and I ve been using it for four years without a savings account, Checking account, or anything else of the sort. Jackie was very rude on the phone, she had a disrespectful tone, treating me like some kind of criminal and rule breaker. I was not impressed, and want Jackie to know that she should not treat people like that on the phone especially when they do not know they are doing something that is apparently against protocol. It is not the customers fault that they do not know the rules of the company. It is the company s fault for letting the customer continue breaking the rules without letting them know. Two stars because Rebecca helped me out, thanks Rebecca!

Published at 5 years ago

Worst. Website. Ever. Dont even bother trying to do anything on it, it will just give you a headache. Focus a little more time and effort on the broken website & maybe Id rate it 2 stars. Get with the times!!!!

Published at 5 years ago

I had a bad experience my first time there I have an account with the sister Bank and that teller shredded my card when i came to make a deposit because I didnt know you could make a deposit at the atm and the teller didnt tell me when I asked her about the atm Just rude people like as if Im not good enough to have a bank account Rude people will never go again and now I get paid today and have no card smdh

Published at 5 years ago

I do not trust Mountain America Credit Union because they turn me down they check my background check and I did not get in and this location is going to get one star only thats the last time Ill go to them cuz there are foolish to help someone like me acts like they dont care so thats why I giving you a one so you guys are absolutely rude about to add another credit union that does not do a background check

Published at 5 years ago

If I could give 0 stars I would. They have the worst website ever, and several times that I have tried to make a payment on my loan, the website wont let me log in with MY pin, or whatever other glitch. DO NOT bank with or get a loan from them. Its been a nightmare!

Published at 5 years ago

Everytime I go to this bank it s a problem....the tellers are rude .. they don t smile , they can never seem to help me it s the absolute worst bank I ve been to ... terrible , they always give a funny look

Published at 5 years ago

Very nice customer service but they need more branches in Las Vegas. Long line and they only have 2 or 3 tellers.

Published at 6 years ago

One of the awesome services I have experienced from any Bank institution, very friendly personal, willing to answer and explain every single question that I have. My transaction was Approved Right on the Spot in less than 30 Minutes, something that I have never seen at any other Bank....I strongly recommended MOUNTAIN AMERICA CREDIT UNION.

Published at 6 years ago

This is the best bank I have ever been with. I always heard credit unions are a for the people bank and I had one in the past and it wasnt much different from the corporate banks Ive had. The service is above and beyond what Im used to when it comes to banks. Every single encounter I have with MACU has always been Amazing. No I do not work for the Bank. No I am not promoting. I am just in love with the service. They are personable. They genuinely care. They even give you financial tips. I will reccomend this bank to every single person I know. Thank you MACU you are the best.

Published at 6 years ago

The tellers are always polite. I used the Lake Mead branch as a shared branch location. They were so nice and pleasant, I decided to open an account with Mountain America. I m glad I did.

Published at 6 years ago

Published at 6 years ago

I d give this Credit Union zero stars if I could. New residents beware! If you are a new resident with a intermin document from the State of Nevada to change your residency and your previous state drivers license they will not accept it as proof of identification. These are the only government documents to prove my State of Residency; therefore, I will never utilize their services again in the future.

Published at 6 years ago

Published at 6 years ago

Horrible service they just talk each other and the people just wait and wait and wait .......

Published at 6 years ago

I love MACU. They have always treated me well and assist me with my banking needs and product information. I am really happy with their services.

Published at 6 years ago

They are draconian about info yet they will ask you for your SSN over the phone. If you want additional information you need to go to a branch. Then on the weekend they only have the drive through open. For those that can t get off work to go to the branch on the weekdays, you re SOL.

Published at 6 years ago