Affinity Plus Federal Credit Union

I have been a member at Affinity in Eagan for well over 10 years. I have always had great experiences both in person, and on the phone. My most recent transaction was with Lydia from the St. Paul location. I phoned the 800# listed on the website, needing help with my adult daughters accounts, as they were traveling abroad and were unable to access them despite notifyingthe bank prior to leaving. Lydia did everything she could to ensure a great experience, both for me and my daughter's. I really appreciate the kind professional nature she used to handle my problem as expeditiously as possible!

Published at 5 months ago

This happens here everytime I use the drive-thru to conduct business: there is NO greeting or acknowledgment of my presence, NO interaction and certainly NO "Thank You" or "Have a nice day"! When I pressed the call button, I was admonished that the receipt was on it's way! That wasn't my question and I will NEVER use that branch again! There is something wrong there because the branch on University Ave. is always cheerful and other drive-thru locations that I've used are courteous and pleasant! Avoid Lafayette at all cost!

Published at 3 months ago

How is it you denied me an account via letter when I have absolutely nothing bad on my credit reports. Says to comtact another agency in Dallas, TX and the letter even says there is no particular reason why. If you don't know why but made a choice based on your personal opnion of yes or no that is a poor justification. Passing the blame saying you don't have a reason & cannot explain why is the type of business decision that will ruin you with lomgtime faithful customers.

Our economy is bad people need help not excuses.

If you want to be jerks about it just say. Otherwise choose better business partners because there is no reason why I should need to speak to anyone else.

Published at 3 months ago

Sandy was absolutely incredible to work with! We came in late in the evening and she stayed to help my fiancé and I with an auto loan and she even told me about all the affinity services that I had no idea of. I will be coming back to see her in the future! Amazing customer service. -Kyle

Published at 6 months ago

I have been a member for over 10 years and never had a problem until today. Last fall I received a loan for debt consolidation to help my credit card debt. This winter my daughter died unexpectedly and I used my credit cards to help pay for her funeral and other house hold bills while I was grieving my loss. I called today to talk to the banker who helped me in the fall to do another debt consolidation and I explained that my daughter died and I used my credit cards for her funeral and household bills while I was unable to work. I wanted the loan for a lower interest rate. The bankers response was “ he will not approve my application and I need to take a budgeting course”. Ummm I wouldn’t be in this situation if my daughter didn’t die. It would be nice if your employees could show a little compassion and keep their comments to themselves. A simple no would of suffice.

Published at a year ago

It's amazing when you finally are able to get your first big loan , you work so hard to get your credit where it is and you see the great reviews this Credit Union has .

It is reassured to me the difference between reading other people reviews and actually getting the opposite service .

I applied for a loan to see if I would be pre-approved.
I also became a member like they asked for me to be able to go Ford with the loan .

I get an email of them requesting my legal statues on as I have Daca which is legal residency o legal immigration. Statues to live here, work and study, I eveny pay taxes for our beautiful city of saint paul.

I sent over my SS CARD and work ID .
And still they asked for a passport of the country I came from when I was 6 years old . Note Minnesota is my home the only thing I know . And asked for a visa . Saying it's in their policy . I never know that discrimination or a policy having to do with my residency was actually a thing.
Therfore I asked for an email copy of their policy . I spoke with Kimberly Ostad on this matter which her supervisor , I don't recall her name at the moment called me. Instead of letting me read their policy she called me .

I politely explained everything and asked her for the policy an email that never arrived .

Not only that I asked her if there's anything she was willing to do for that matter, she said no I politely told her there's no more calls needed since we can go on with the loan .

I HIGHLY SUGGEST DACA RECIPIENTS to no use this credit union . Waste of time and ignorance in the policies .

Daca recipients are legal immigrant who didn't have a choice to live here but made this country home . A credit union that has no knowledge on those statues should not be open .

And many may disagree but I will place a discrimination card on this .
It's sad and like I said any DACA RECIEPIENT go get a loan at another Credit Union . I recommend Spirit, or Hiway. Event the metropolitan of Saint paul credit union .

Published at 11 months ago

Car loan rates that used to be competitive are much higher than other credit Union rates now. Do not purchase their GAP insurance if they offer it - drunk driver totaled our car and after downloading 11 documents to get a small deductible refund they are still working on a decision. Because their rates were higher - we also missed a $1000 that could have been applied to a new loan through them due to our totaled vehicle. I have been a member for 35 years or so - I would not open accounts at Affinity Plus now. Try other credit unions that have better customer service and lower more competitive rates. Their fundamental listening skills are lacking and their overall lower customer feedback reviews do not matter to them. Do your banking somewhere else.

Published at a year ago

Affinity plus credit union member Megan hamm is and has been a fantastic resource teller assisting this member with banking services! Detailed, diligent, and polite! Security and availability of my banking is huge, i trust the members at my Affinity plus to keep my business running!

Published at 11 months ago

A great Credit Union

Published at a month ago

Published at 2 months ago

During the summer the drive-thru ATMs always have big nasty spiders on them.

Published at 2 months ago

How is it you denied me an account via letter when I have absolutely nothing bad on my credit reports. Says to comtact another agency in Dallas, TX and the letter even says there is no particular reason why. If you dont know why but made a choice based on your personal opnion of yes or no that is a poor justification. Passing the blame saying you dont have a reason & cannot explain why is the type of business decision that will ruin you with lomgtime faithful customers. Our economy is bad people need help not excuses. If you want to be jerks about it just say. Otherwise choose better business partners because there is no reason why I should need to speak to anyone else.

Published at 3 months ago

Ive been a member for sixteen years and theyve never, ever steered me wrong.

Published at 3 months ago

This happens here everytime I use the drive-thru to conduct business: there is NO greeting or acknowledgment of my presence, NO interaction and certainly NO Thank You or Have a nice day! When I pressed the call button, I was admonished that the receipt was on its way! That wasnt my question and I will NEVER use that branch again! There is something wrong there because the branch on University Ave. is always cheerful and other drive-thru locations that Ive used are courteous and pleasant! Avoid Lafayette at all cost!

Published at 3 months ago

I have been a member at Affinity in Eagan for well over 10 years. I have always had great experiences both in person, and on the phone. My most recent transaction was with Lydia from the St. Paul location. I phoned the 800# listed on the website, needing help with my adult daughters accounts, as they were traveling abroad and were unable to access them despite notifyingthe bank prior to leaving. Lydia did everything she could to ensure a great experience, both for me and my daughters. I really appreciate the kind professional nature she used to handle my problem as expeditiously as possible!

Published at 5 months ago

Published at 5 months ago

Always been a great union. Pleasant workers

Published at 5 months ago

In deposited mortgage principle payments that are not accounted for.

Published at 6 months ago

Sandy was absolutely incredible to work with! We came in late in the evening and she stayed to help my fiancé and I with an auto loan and she even told me about all the affinity services that I had no idea of. I will be coming back to see her in the future! Amazing customer service. -Kyle

Published at 6 months ago

Affinity plus credit union member Megan hamm is and has been a fantastic resource teller assisting this member with banking services! Detailed, diligent, and polite! Security and availability of my banking is huge, i trust the members at my Affinity plus to keep my business running!

Published at 11 months ago

Its amazing when you finally are able to get your first big loan , you work so hard to get your credit where it is and you see the great reviews this Credit Union has . It is reassured to me the difference between reading other people reviews and actually getting the opposite service . I applied for a loan to see if I would be pre-approved. I also became a member like they asked for me to be able to go Ford with the loan . I get an email of them requesting my legal statues on as I have Daca which is legal residency o legal immigration. Statues to live here, work and study, I eveny pay taxes for our beautiful city of saint paul. I sent over my SS CARD and work ID . And still they asked for a passport of the country I came from when I was 6 years old . Note Minnesota is my home the only thing I know . And asked for a visa . Saying its in their policy . I never know that discrimination or a policy having to do with my residency was actually a thing. Therfore I asked for an email copy of their policy . I spoke with Kimberly Ostad on this matter which her supervisor , I dont recall her name at the moment called me. Instead of letting me read their policy she called me . I politely explained everything and asked her for the policy an email that never arrived . Not only that I asked her if theres anything she was willing to do for that matter, she said no I politely told her theres no more calls needed since we can go on with the loan . I HIGHLY SUGGEST DACA RECIPIENTS to no use this credit union . Waste of time and ignorance in the policies . Daca recipients are legal immigrant who didnt have a choice to live here but made this country home . A credit union that has no knowledge on those statues should not be open . And many may disagree but I will place a discrimination card on this . Its sad and like I said any DACA RECIEPIENT go get a loan at another Credit Union . I recommend Spirit, or Hiway. Event the metropolitan of Saint paul credit union .

Published at 11 months ago

I have been a member for 40 years. I am fully satisfied with all their employees and services, and will continue my membership with them for life.

Published at a year ago

Good customer service support

Published at a year ago

Ive been a member since 2013. Im really upset by just how rapidly their member services are going downhill. Im going to look into St. Paul Federal Credit Union for my next loans.

Published at a year ago

Line for drive through is a mess. Always takes forever. Every time I m in line I regret banking here

Published at a year ago

Been with this credit union for over 26 years, not only are they racist but they discriminate against low income /disability customers. Am looking for new places to bank.

Published at a year ago

I have been a member for over 10 years and never had a problem until today. Last fall I received a loan for debt consolidation to help my credit card debt. This winter my daughter died unexpectedly and I used my credit cards to help pay for her funeral and other house hold bills while I was grieving my loss. I called today to talk to the banker who helped me in the fall to do another debt consolidation and I explained that my daughter died and I used my credit cards for her funeral and household bills while I was unable to work. I wanted the loan for a lower interest rate. The bankers response was he will not approve my application and I need to take a budgeting course . Ummm I wouldn t be in this situation if my daughter didn t die. It would be nice if your employees could show a little compassion and keep their comments to themselves. A simple no would of suffice.

Published at a year ago

Left my debit card in the ATM and forgot it so I had to report my card lost. I called and reported it and came in in-person to this location to get a new card. I was in and out within 5 minutes! Great customer service as well. Overall great experience!

Published at a year ago

worst company ever.... next to impossible to make a payment online.... continuous technical roadblocks on a simple thing. It takes 5 days to establish and account w/these people... I was told I could make a payment in person.... seriously?!!!!

Published at a year ago

I LOVE THIS BANK! They have been endlessly helpful. I had to get a new credit card because my info had been stolen and I had a new credit card within less than 2 days of reporting it stolen. And I was living in New Mexico at the time!!!! Incredible!!!!

Published at a year ago

Picture shows 2 signs that say reserved for new and expecting mothers and an image of a stork carrying a sack of baby (presumably). Thank you AFFINITY PLUS FCU! Just another reason I love banking here. Banking at affinity for the past 6 years is the best banking experience Ive had ever. So convenient with tons of remote banking options, even for obtaining loans. Kind a d accommodating employees, in my experience.

Published at a year ago

Car loan rates that used to be competitive are much higher than other credit Union rates now. Do not purchase their GAP insurance if they offer it - drunk driver totaled our car and after downloading 11 documents to get a small deductible refund they are still working on a decision. Because their rates were higher - we also missed a $1000 that could have been applied to a new loan through them due to our totaled vehicle. I have been a member for 35 years or so - I would not open accounts at Affinity Plus now. Try other credit unions that have better customer service and lower more competitive rates. Their fundamental listening skills are lacking and their overall lower customer feedback reviews do not matter to them. Do your banking somewhere else.

Published at a year ago

Very fast and reliable

Published at a year ago

Knowledgeable and, helpful,and friendly.

Published at 2 years ago

They didn t update online to show they weren t open today. Just drove 20 minutes to find out based on a piece of paper on the door after double checking online to make sure they were open. Was going to open a checking account, second guessing that now if they can t even bother to update whether they re closed on a holiday.

Published at 2 years ago

Published at 2 years ago

I just recently began banking with Affinity Plus Federal Credit Union, and I have to say it s been a great experience! I was also able to take out a fixed loan with low APR to purchase a new vehicle. I am very impressed with their customer service and the the overall institution. I had previously banked with Huntington Bank, and boy oh boy am I oh so glad that I finally took to leap and made the switch. I d recommend Affinity Plus Federal Credit Union to anyone who s in the market for a new banking institution.

Published at 2 years ago

I just got Here and after using Cars find out why we all cant get a front desk or get the agent to put stuff INTO the computer.

Published at 2 years ago

Published at 2 years ago

Wasted my time and gave me the run-around just to have the loan fall through. Absolutely would not recommend. If I could do 0 stars I would.

Published at 2 years ago

Friendly staff. Great credit union

Published at 2 years ago

Brutal customer service. Horrible loan management auto loan went from 390 to 500 a month with no explanation.

Published at 2 years ago

Horribly experience and bad customer service. Hidden fees and no resolutions on loans. Save yourself the hassle

Published at 2 years ago

We moved to West St. Paul and needed a new bank. My son recommended Affinity to me and I opened an account. The people there could not be nicer!!! I have gone into the bank a few times since and everytime I have a wonderful experience. I now would recommend them to anyone.

Published at 2 years ago

Make depositing faster! You guys really suck at banking!!!! You dont deserve the 1 star, i cannot leave zero.

Published at 2 years ago

Got the help I needed on my account. The gal behind the counter really knows her job.

Published at 2 years ago

This bank will not allow me to direct deposit part of my paycheck into my wifes account. Unless I am added to the account. Our other banks do not have this issue. This same bank wouldnt allow us to deposit a check from our insurance made out to both of us, with both of us present. I have never had these problems with any other bank. We were told to deposit into my account and withdraw the money to deposit into her account. What?

Published at 3 years ago

If I could give them Zero stars I would. My husband was just profiled and basically refused service when he stopped in to open an account. My husband owns a barbershop, so I m assuming because of his street clothes and his color he was profiled. He only has one day a week to do any type of errands because of the nature of his business. He was looking to open another account at a different financial institution in hopes to expand his business. I was called back by the manager Tasha who said she spoke to her employees that mentioned they tried to service him but they were busy, offered a few other times that didn t work. This is a business that literally thrives off holding people s money yet they couldn t simply ask what days worked for him? Or of course give him some resources to Schedule? When the branch manager called us back she still didn t offer to schedule an appt. we are switching our business to wings financial. I urge others of other ethnicities to do the same. Apparently only people who look Caucasian can bank here.

Published at 3 years ago

Plato Blvd location is terrible. Always slow service, terrible attitudes and have even been refused simple services. In more than one case I have left and gone to the roseville location instead, who gives you the exact opposite experience.

Published at 3 years ago

We recently financed a purchase through Affinity and the process couldn t have been easier. Kelsey was awesome with getting everything organized and sent off in a quick manner, answering any questions and keeping us up to date on the process. We have banked with a national bank for over 15 years and this is the first time an overwhelmingly positive banking experience has made us consider switching to a credit union.

Published at 3 years ago

I am always treated kindly, quickly, and with the utmost customer care at Affinity Plus. Since Covid, I utilize their drive thru services which everyone is patient and understanding but the wait is less than 30 minutes depending on the time of day. When I use the bank by app system they are detailed in giving updates or notifications to customers as soon as they can. This is the only bank I know that works with you and wants you to be the best financially as you can be.

Published at 3 years ago

I work 9-4, and need my quarters for laundry. With the nearest branch temporarily closed, the next two closest don t have Saturday hours now. What s up with that?

Published at 3 years ago

Love Affinity. Everything is processed really easy and quick for us. We barely ever put in any work cause the workers do almost everything for us. Great customer service. Thanks

Published at 3 years ago

I really like Affinity Plus until I refinanced my mortgage with them. Their online banking does not allow you to make additional principal payments to your mortgage. Instead, youre forced to call each time, which is pretty frustrating when youre on hold for 20+ minutes waiting to talk to a representative. All other banks Ive used in the past allowed you to easily do this online. Each time Ive brought up the lack of this feature in the past 11 or 12 months, I hear that its a common complaint and is being looked into.

Published at 3 years ago

I really like the service provided by affinity, the issue is I would like you to open the bank up to take care of my transactions I have believe you could do that safely like so many other business es this is the third time I have been here to get a cashiers check and I didnt have a half hour to wait. Please open up again focus on great service please do better

Published at 3 years ago

Affinity Plus Federal Credit Union disappointed me for the first time today. The app wouldnt read a check I was trying to cash so I went to 3 different atms in different cities & they were all out of order I was about to give up but decided to give one more location a try & Finally at the 4th bank I visited I found a working atm & that bank was this location

Published at 3 years ago

wow I called to deposit 25,000 into a money market account an got a snotty person on line- unhelpful and when i asked for his help he told me to go on-line and hung up on me. One week later- talked to a rep at the bank. She apologized and so I opened MM account. Now I cant transfer my funds. I am on hold FOR EVER waiting for someone. This is a joke. No one helps, they apologize but still dont fix the issue. There is no way to talk a human being with out being on their annoying 800 call and wait and wait and wait.

Published at 3 years ago

Great people, well prepared for the COVID19 response and great customer service.

Published at 3 years ago

Ive been so disappointed by my credit union lately. Ive been a member for 20 years. Recently I had an unauthorized charge on my account. First they proceesed things incorrectly then closed my credit card without checking with me to see if I had something going through. I had a insufficient funds from another account because of this. I was reimbursed but what a mess. Always on hold forever when I call. They were supposed to send a lien release but failed to follow through with contacting the dealership as I was promised. Just very frustrating as they used to be so great. I miss going into the branch as service was much better.

Published at 3 years ago

I just have to say, i was hesitant being a first timer applying for an auto loan however Jane J. helped me through the entire thing! via email!!!! This is by far one of my best experience with a bank. Jane was thorough, she is responsive! I hope i wasn t too annoying. lol. I was able to get an auto loan with no co-signer and feasible monthly payments. Looking forward to my journey with affinity plus.

Published at 3 years ago

These days there are long lines in drive-through because you cant walk inside the bank

Published at 3 years ago

jane from affinity is so responsive and through with the process for applying a car loan. i am loving this bank already. i myself don t have an account but my partner does. thinking about closing my current one at hiway and joining affinity

Published at 3 years ago

Reading through the reviews, I was surprised at some of the comments. Never had problems with online banking, deposits have always been completed promptly, online support always helpful and just had wonderful service on a refinance of our house. Our rate is now 6 points below what we were paying and are saving just about $800 a month.

Published at 3 years ago

Published at 3 years ago

I didnt know I could have this could of an experience at a bank! They were so nice to me and helped me count change and so many small bills Id saved in a jar for years! So pleasant!

Published at 3 years ago

I had pleasant experiences with both phone representative and drive-thru teller. Superb customer service, as has been my experience for years.

Published at 3 years ago

I dont like to give bad reviews but it needs to be said so others dont get treated the way I did. Ive been with affinity for over ten years and never really had an issue. Since I didnt do much but use the checking account and got small loans. Today I am sorry to say, this bank has let me down. My first issue is with Corinne, the lady that took over two weeks to open up my business account. Is this a normal time frame to open a business account? We patiently got through that and finally got to the point of getting a small loan. Here again two weeks go by and Im still not getting anywhere. Is this obvious that there is a trend? Towards the end I called and got the response that they are finishing up final numbers. I waited over the weekend and waited until Tuesday afternoon and called again. This time I got the excuse that the gentleman working on it was sick. Has anyone ever heard that before. Is excuses a trend with this company, can anybody see this? Needless to say, I told Rory the gentleman working on my account to stop. I will take my business along with all my accounts and all my familys account to a bank that will take care of me.

Published at 3 years ago

Their quality of service has dropped off a cliff in recent years. You will never get anyone to answer a phone. And their online banking system is sometimes broken for days or weeks on end. Its sad because they used to be really good.

Published at 4 years ago

Published at 4 years ago

I have never been introduced to such misogynistic practices as this bank has imposed. They wouldn t deposit a check without my HUSBAND on the account. He had endorsed it; not good enough, then he came TO THE BANK with me; not good enough- they wanted his name on my account to be able to deposit the check. I was able to get the check deposited Only When my husband said I was closing out my account and we were finished with Affinity Plus. Then the manager said it could be deposited, and she fixed it, albeit with very lame excuses that didn t acknowledge the insanity of previously requiring his name on my account. They also sent me through hoops by trying not to allow me to change my name on the account (To my married name) without our marriage certificate. I have a valid state ID with me with my married name, having supplied it to the state already. So, I could CLOSE the Affinity Plus accounts, and reopen one with my ID that I already have, but I needed special permission to eventually get it changed without the marriage license and just with my legal ID. In the end, they did the right things, but only when my husband was there to be just as mad as I was. I will keep banking here in the meantime, since I have CDs etc. and I will review again in a year or so, hopefully with more positive things to say... Just words of warning to anyone who wants to keep their finances independent from their husbands...

Published at 4 years ago

Published at 4 years ago

Do yourself a favor and stay away from this bank. I signed up to get a checking account and was turned down due to a Loan I had from when i was 17 years old. Thanks Affinity for running my credit to try and get a bank account. Unreal. Genesis Credit union here I come..

Published at 4 years ago

Went to change small Bill to Big Bill been doing that for 5 years and now they tell me I cant do it guess I have way too many 20 on me

Published at 4 years ago

This Credit Union is the best, let me tell you why. Theres individual financial counseling and credit counseling. People who have money troubles or trouble figuring out their finances will have those problems anywhere. But if your are a responsible adult and get into a jam you are treated as an individual and not just a black and white we dont care. Yes you will have to wait in line on a phone call service, that is normal anywhere, and especially during these times when theres less person to person contact. Thank you for helping me fix my credit and score some points!! Which I use for gift cards!!!!!!

Published at 4 years ago

Good

Published at 4 years ago

I applied for an account and was denied 3 days ago, yet today they took my $300 deposit anyway. If I don t get my funds back by Monday I m reporting you guys for fraud.

Published at 4 years ago

I have been trying to get a hold of Ben Angell these last few weeks through e-mails and phone calls and he have not once replied to any of my messages concerning about my account. I wouldnt recommend getting any help or contact with Ben Angell - lack of customer service and responding back.

Published at 4 years ago

Takes forever just depost money. Like they have a 5 minute break per customer. Too many papercuts counting?

Published at 4 years ago

Published at 4 years ago

Changes to hours make it very difficult to get in. I will have to switch banks unfortunately.

Published at 4 years ago

Fantastic credit union that I would highly recommend!

Published at 5 years ago

Published at 5 years ago

Horrible customer service. Always at least a 10-15 minute wait when I call. Don t plan on doing anything during a work break! Awhile ago the recording playing on hold said the wait was due to new systems & training. Since then, things have gotten worse, much worse. If there are always at least 10 members on the line ahead of me, can t they just hire another person at the call center? The call center is also cra-cra. No sooner are you celebrating the fact a person actually answered, than you realize this person can t help you and has transfer you because they re a clueless call center! You re better off keeping your money in a coffee can buried in the back yard.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Not for profit, for people! This bank is great. If you still have a big bank, do your research, they are terrible businesses especially for marginalized communities. I have all my accounts, car, home, checking etc. with Affinity and I wouldnt have it any other way. Their app is so easy to use and the updates are great. I get a sense of community from banking with Affinity Plus.

Published at 5 years ago

I do very little banking with this organization, thankfully, and only have the account as I had a motorcycle loan through them. When it call me time to sell the bike both myself and the company that bought the bike received an incorrect payoff amount, resulting in a net loss for me on the sale, and I had to pay the difference out of pocket. When I asked for an explanation I was told someone would call me. No one ever did, until someone from their collections department contacted me to collect on the amount owed. I explained that I had asked someone to contact me with an explanation as to why the discrepancy (the company that bought the bike also received the incorrect amount from them, and sent them an additional payment to get the lien release, which Affinity sent to them prior to informing me there was still an amount owed). I left her a voicemail the same day, as well as sent her proof of both payments from the company as well as a copy of the lien release on their letter head. Two days later they reported the payment as late to the credit bureaus. I called and inquired about this as I had provided all documentation and was informed by their representative Ashley (wonderful service and exceptional follow up, despite the circumstances) that the payoff amount was still ~$200 more dollars, and that if I paid it the back office would retroactively apply the payment to my account and update my credit report. Despite what appeared to be blackmail I elected to pay the amount to avoid any negative impact to my credit. I was assured that it would all be handled and that my report would be updated. I received a notice 2 months later that there was an update to my report from them and that the account was closed, however the updated payment info was not applied, so the payment still looked late. I contacted Ashley and she contacted the back office to have it adjusted, which it finally was. Despite this previous fiasco, I decided to try their business banking as they are close in proximity to my business as well as my home. During the initial account opening process their representative, Tony Q, asked extremely intrusive questions under the guise of being a small credit union - including asking for a full list of customers. I quickly took my business elsewhere and closed my personal accounts as well. I have been banking with Wings Financial for several years and highly recommend them over Affinity any day of the week.

Published at 5 years ago

Just set up an account . fast and easy. Josh and Alex were both very helpful

Published at 5 years ago

Affinity plus made clerical error that caused my credit score to drop tremendously. Ive been a member for over 10 years, Affinity plus wont return my calls to resolve the issue. Its been 3 weeks since I first called them about the issue, every time I call I get the same answer: Im going to look into it and call you back.

Published at 5 years ago

Recently joined. Getting set up. I had a few fumbles in getting set up, some of which were my fault. Anyway, they worked with me to get set up. If rates advertised on website match the actual rates, they ll get my auto loan, and potentially mortgage refi. Maybe another star review. Time will tell.

Published at 5 years ago

Worse member customer service. Rude personal!

Published at 5 years ago

Dont get a mortgage there.

Published at 5 years ago

Published at 5 years ago

I have been with this bank since 2011. I have all my accounts, credit cards and loans with them. They have helped me through the worse financial times of my life and adjusted my approvals based on MY circumstances not just my credit score. Amazing!

Published at 5 years ago

Terrible experience attempting to get a used auto loan there. Misleading information, intransigent representatives, very rude interactions. No idea how they attract business. They treated us like we were criminals, and were condescending to boot. So, they treated us like we were stupid criminals.

Published at 6 years ago

Been with them for over 5 years and recently I feel the customer service isn t the same as it used to be. The used to be so help and follow up. Now they just don t really care, I referred my younger sister and they lady rep that assisted her. Entered in her DOB, incorrectly she couldn t set up the online banking due to this. We went back for a credit card, so she can build her credit. The guy Rep stated she was approved and she would get it in the mail in about 7-10 days. It s been well over a month. She has emailed them and no response. I called about the rewards program and so much has changed for the better but I feel like all the new changes aren t good. Then in my loan I have auto pay, granted this one was partially my mistake. So I rushed to the atm, deposited money. Made the payment the same day. Then 3 days later the payment was taken out again. So I had to call and get is resolved, which they did. But stated their new system doesn t recognize when payments are manually made. Thinking about switching credit union, more negatives than positives over the past year.

Published at 6 years ago

Unless you look like them no service. I will never come back. Thanks for this kind of treatment.

Published at 6 years ago

I dont know what else to do. Ive emailed twice, mailed, faxed twice, and given a paper copy of my insurance declaration to a teller. They keep putting forced placed insurance on my loan and when I show proof of insurance they wont refund my money to my account, they put it back onto the loan which is stealing as far as Im concerned. So beyond fed up with their version of service.

Published at 6 years ago

Great for banking but recently service has deteriorated a lot. They completely zeroed out our rewards points and try to say that the new program has advantages. It is better to say that the old program did not work out for the bottom line. Their CD rates cannot compete as well. They used to be far better.

Published at 6 years ago

Published at 6 years ago

Going downhill FAST! I have been a member for years. They are really starting to NOT CARE and tell me wrong information. Not only that they will be stealing my participation points beginning of April. Sad to have trust in a bank and now all this in the last 2-3 months. VERY SAD!!

Published at 6 years ago

Great customer service. Scheduled an appt. And was seen on time.

Published at 6 years ago

Great service! We need one in Boston.

Published at 7 years ago

Ive been a member for many years and they are the best for service no matter what city your in. They deserve 6 stars.

Published at 7 years ago

I highly recommend this place the costomer service and quality of service is the best compared to a bank like Wells Fargo or us bank I have had accounts with them before joining affinity plus. I like there rewards point system that you can use for free checks and fee reversals and skip a credit card payment. There is no minimum deposit. All you need us $10 for a manatury member savings the $10 you can not use but you can add to the savings and use anything over the $10 and the interest on $10 is one cent. You can refer people and get points. If you join use my name Nathan A DeBruzzi and we both get points I believe. Tell them I referred you.

Published at 7 years ago

Always friendly and helpful

Published at 7 years ago

I usually like Affinity Plus and have used their services for years, however, the biggest thing to note is that your customer service and your approval/denial on loans depends on who you work with (my family frequents the Lafayette location). On more than one occasion, Ive seen approvals and denials based on the judgment of the loan officer and not credit and other qualifying information. A family member was also outright lied to about being approved for a loan and then when the situation escalated to a supervisor, they were told about what typically can be done with loan approvals... suggesting again that loans happen primarily at the the discretion of the loan officers. Affinity is excellent for banking purposes, but is truly inconsistent when it comes to the auto/personal loan services.

Published at 7 years ago

Published at 7 years ago

I have been with Affinity Plus for many years and have been so happy with all of my transactions and dealings. I do feel that they are slow on the phone sometimes, as one has to wait and wait at times.

Published at 7 years ago

I worked with Affinity to get an auto loan for my car. Ben R. was very personable and willing to work with me. He even waited while I called the insurance company. Very patient and helpful. I would recommend this place to anyone.

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Says on website the St. Paul west side branch closes at 5 pm. Glad the drive in is open until 6 pm .!

Published at 8 years ago

Published at 8 years ago

Just joined affinity plus on Lafayette. Was a easy process and ended up with a great home equity loan. Great customer service ! Thanks so much to Erinn , Mitch and Michelle for all your help!

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

They are very friendly and speedy.

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

I am a member since 2012 and I love Affinity Plus. I was able to secure an auto loan with unbelievable apr (and I was only 22 when I got approved). Also, the Moorhead branch is super friendly - its almost like a family. Every time I go there, I get greeted by my first name, well my review just quite doesnt explain how personalize and friendly the experience is. I love my small, cute little bank.

Published at 9 years ago

Hope you dont plan on getting a hold of someone to help you on the phone. And not enough locations .

Published at 9 years ago

They say you can start an account online - but they never sent the paperwork to be notarized and then want me to come in to a branch to prove who I am. Very concerning as Ive got excellent credit and stable. Communication is lacking! I wish I had the same experience the 5 stars had - I was really looking forward to a good relationship

Published at 9 years ago

Great people, great credit union :)

Published at 9 years ago

THERE IS NOTHING LIKE IT. I love, and I mean I love the Roseville branch. One of the best member advisors is Jared Goertzen My girlfriend and I have had several loans threw this branch.... We try to refer friends and family there, but most people already go here! If your doing banking at a bank? Your doing it all wrong. This company works for you and there rates are un touchable The one thing I love? They will make any kind of payment plans you want, weekly, monthly, etc. If you dont believe me? Thats fine, but go try them out, and give them reviews after your awesome experience happens!!!! Great job Roseville affinity!!!!!

Published at 10 years ago

Hours of operation are extremely inconvenient for someone who works Monday-friday 8-5. This causes people to pile in on Saturdays making sure the wait is 45 minutes to speak with someone in person. Very frustrating and very disappointing for a bank that prides itself in its customer service.

Published at 10 years ago

Ive been with Affinity for probably 10 years now. All my dealings with them have been positive. I was disappointed that they dont offer VA home loans, but aside from that, Id recommend them to anyone. They even credited my account after I made an error and bounced several checks. Good luck doing that at a big bank! Im sorry to see some negative reviews about them. I dont see any details in them explaining why they were dissatisfied.

Published at 10 years ago

Love this credit union. Used to have TCF as a bank. They were a joke. No looking back now. Recommend Affinity to anyone.

Published at 12 years ago