Affinity Plus Federal Credit Union

My wife has been a customer at Affinity since she was a teen. She raved about the company and their unmatched services. On Saturday we went in together to discuss options for a new savings accounts together after recently getting married. The customer service here deserves 0 stars. Actually, negative stars. It took tellers/bankers on average 30 min per person. (This is not an exaggeration) During our time in line (40 Min) one older gentleman lost his cool and loudly expressed how bad the customer service was before walking out the bank. To make matters worse; you could see a couple bankers smile and chuckle as if they found humor in the outburst.The branch manager and or supervisor should be fired for the unprofessional behavior and leadership. These behaviors are clearly taught! An experienced professional knows a simple “thank you all for your patience. We are working hard to get to each and every one of you as fast as we can.” Would go a long way. The line in my opinion was not the issue, it was the obvious lack of care for customer that was visible by multiple bankers. When you see several customers visibly frustrated, you step up and take action. I will be closing my account and keeping my business at another local credit union. Affinity leadership needs to step in immediately and make changes.Do better!

Published at 8 months ago

Waited several minutes while three bankers laughed and talked amongst themselves. After they dispersed I was approached. I said sorry I don’t have an appointment could you help me. He said sorry we’re pretty busy today check with the tellers for an appointment as he walked away. Stuck around long enough to watch the same three reconvene. You sure don’t look busy.

Published at a month ago

The level of this bank has gone down so much. It's a letdown. You lost the chance at my new mortgage due to "just go on line" but you are about to lose my business accounts too for "go do it on the app" I don't need you as a bank, I came to you because you use to be better them every standard bank I had a person to talk to, i could get things done in a timely matter unlike many other banks. But if it's just going to be "go talk to our robots." I'm going to leave.

Published at 4 months ago

Affinity has been a great bank but their app makes it extremely hard to check on balances. I cannot even login to my account because they constantly need to send a two-factor authentication code.

Also, their mortgage officers are incompetent and will reject your application before even reading all of the details first. I had the worst experience here and decided not to pursue a mortgage with them after being on the receiving end of racial discrimination from one of their employees. I checked all of the qualifications for being a first time home owner but the mortgage officer denied my application because she couldn’t spend two minutes reading through my employee history. She tried to apologize after the fact but it was too late — Affinity is not a bank for first time homeowners. You can be serious about pursuing a mortgage with Affinity but they won’t value you as a person especially if you’re a minority.

Also, make sure to check your balance or submit any transactions before traveling internationally because Affinity forces customers to verify their logins via text or phone call 3+ times/week. If you do not have an international plan, then consider yourself out of luck.

Published at a month ago

I am a member of this bank for the past 10 years, now that my wife wants to open her account, I tried to schedule an appointment so that my wife can open an account in Affinity Plus! This is my 3 attempt to get an appointment! It looks like they are least interested to open an account! Staff members were rude, and was telling us to come back later as they will have to go for lunch! I am being super patient at the moment! If I see their behavior is not improving, I might move to a different bank!

Published at 10 months ago

I am incredibly impressed with the level of service Affinity has provided from day 1. I've worked in community/private banking for 28 years. I've had accounts at several banks and credit unions over the years. The level of service they provide is top notch. The video call option to open accounts, conduct business, ask complicated questions, etc is gold. They follow through. I received a voicemail from them recently about an issue with my account that no other bank would have bothered with. #1!

Published at a year ago

Their services are on another level. I enjoyed their customer care and reception personnel. They’re very friendly for some reasons but I think it’s cause of money. You gotta be friendly to your customers 😀. I will always recommend this credit union over any other

Published at 3 years ago

I am writing to express my deep disappointment and frustration with the service I received from your organization. At first, I was blown away by the amazing service and the good rate on an auto loan. I was impressed by the flexibility and well-qualified, friendly, and intelligent staff. However, my recent experience has left me feeling let down and disheartened.

Over the past several weeks, I spent a considerable amount of time searching for a car and visiting dealerships. After finding a car that I was interested in purchasing, I went to the in-person store and asked for a check to buy the car. Instead of matching the JD Power value of the car, as I was told by the two prior people who helped me get my auto loan, I was informed that you would pay over $1,000 less than the value and charge me an over $2,000 down payment on a $10,000 car. Additionally, my interest rate went up unexpectedly.

To make matters worse, the employee I worked with in person was unfamiliar with your company and how things worked. She told me many things that ended up not being true or holding up when her "leader" came to help. This only added to my frustration and confusion.

As a result of this experience, I feel like I wasted my time and money searching for a good car, only to be met with this disappointing outcome. I feel like your organization used bait-and-switch like tactics to lure me in and then went back on your word, which is unacceptable.

I will certainly leave a review to warn others to be wary of your practices. I hope that you will take this feedback seriously and take steps to improve your service in the future.

Published at a year ago

Waited several minutes while three bankers laughed and talked amongst themselves. After they dispersed I was approached. I said sorry I don t have an appointment could you help me. He said sorry we re pretty busy today check with the tellers for an appointment as he walked away. Stuck around long enough to watch the same three reconvene. You sure don t look busy.

Published at a month ago

Very rude customer service. Also took forever to get a simple task done.

Published at a month ago

Affinity has been a great bank but their app makes it extremely hard to check on balances. I cannot even login to my account because they constantly need to send a two-factor authentication code. Also, their mortgage officers are incompetent and will reject your application before even reading all of the details first. I had the worst experience here and decided not to pursue a mortgage with them after being on the receiving end of racial discrimination from one of their employees. I checked all of the qualifications for being a first time home owner but the mortgage officer denied my application because she couldn t spend two minutes reading through my employee history. She tried to apologize after the fact but it was too late Affinity is not a bank for first time homeowners. You can be serious about pursuing a mortgage with Affinity but they won t value you as a person especially if you re a minority. Also, make sure to check your balance or submit any transactions before traveling internationally because Affinity forces customers to verify their logins via text or phone call 3+ times/week. If you do not have an international plan, then consider yourself out of luck.

Published at a month ago

Published at 4 months ago

The level of this bank has gone down so much. Its a letdown. You lost the chance at my new mortgage due to just go on line but you are about to lose my business accounts too for go do it on the app I dont need you as a bank, I came to you because you use to be better them every standard bank I had a person to talk to, i could get things done in a timely matter unlike many other banks. But if its just going to be go talk to our robots. Im going to leave.

Published at 4 months ago

Published at 6 months ago

Clean bathrooms. Parking lot is a bit small. On a frontage road. Staff is very friendly.

Published at 8 months ago

My wife has been a customer at Affinity since she was a teen. She raved about the company and their unmatched services. On Saturday we went in together to discuss options for a new savings accounts together after recently getting married. The customer service here deserves 0 stars. Actually, negative stars. It took tellers/bankers on average 30 min per person. (This is not an exaggeration) During our time in line (40 Min) one older gentleman lost his cool and loudly expressed how bad the customer service was before walking out the bank. To make matters worse; you could see a couple bankers smile and chuckle as if they found humor in the outburst.The branch manager and or supervisor should be fired for the unprofessional behavior and leadership. These behaviors are clearly taught! An experienced professional knows a simple thank you all for your patience. We are working hard to get to each and every one of you as fast as we can. Would go a long way. The line in my opinion was not the issue, it was the obvious lack of care for customer that was visible by multiple bankers. When you see several customers visibly frustrated, you step up and take action. I will be closing my account and keeping my business at another local credit union. Affinity leadership needs to step in immediately and make changes.Do better!

Published at 8 months ago

Like everyone else says, plan on wasting an hour of your day just for a simple transaction. Painfully slow all the time. This place has turned to trash.

Published at 9 months ago

I ve been a member for over 40 years. Wouldn t go anywhere else. Outstanding rates and service !

Published at 9 months ago

I am a member of this bank for the past 10 years, now that my wife wants to open her account, I tried to schedule an appointment so that my wife can open an account in Affinity Plus! This is my 3 attempt to get an appointment! It looks like they are least interested to open an account! Staff members were rude, and was telling us to come back later as they will have to go for lunch! I am being super patient at the moment! If I see their behavior is not improving, I might move to a different bank!

Published at 10 months ago

I have banked elsewhere for the past 20 years. Never felt much of a personal connection as I did here. Showed up here today and felt so impressed with the staff and atmosphere. I was able to work through what I came in for immediately rather than someone reading off a website telling me stuff I already know. Thank you for your help today.

Published at 11 months ago

I recommend avoiding Affinity Plus if you value your time. If you work a 9 to 5 type job, it s impossible to make it to a branch while they re open. The teller line, including the drive up, is incredibly slow every single time I ve been here.

Published at 11 months ago

Love this bank. The staff is always super helpful.

Published at a year ago

Waited 30 mins to just get help. I was looking for 0 star for rating but couldn t find it.

Published at a year ago

Hard to get customers service

Published at a year ago

Pretty good bank, but I only give them 2 stars because they are impossibly slow. If you go there with the intention of interacting with the tellers you better have at least half an hour to kill. And dont even get me started about their genius decision to remove teller stations at their Roseville branch and replace some of them with ATM stations where there was never a wait for that to begin with.

Published at a year ago

I love this branch! although the lines may be long at times, the staff are always very friendly and go above and beyond to spread kindness! Sometimes, I ve received little drawings, stickers and treats - today the teller gave me a little candy, and told me i m a peach (it was peach flavored candy) Thank you for making my day!! i will always come to this affinity :)

Published at a year ago

I am writing to express my deep disappointment and frustration with the service I received from your organization. At first, I was blown away by the amazing service and the good rate on an auto loan. I was impressed by the flexibility and well-qualified, friendly, and intelligent staff. However, my recent experience has left me feeling let down and disheartened. Over the past several weeks, I spent a considerable amount of time searching for a car and visiting dealerships. After finding a car that I was interested in purchasing, I went to the in-person store and asked for a check to buy the car. Instead of matching the JD Power value of the car, as I was told by the two prior people who helped me get my auto loan, I was informed that you would pay over $1,000 less than the value and charge me an over $2,000 down payment on a $10,000 car. Additionally, my interest rate went up unexpectedly. To make matters worse, the employee I worked with in person was unfamiliar with your company and how things worked. She told me many things that ended up not being true or holding up when her leader came to help. This only added to my frustration and confusion. As a result of this experience, I feel like I wasted my time and money searching for a good car, only to be met with this disappointing outcome. I feel like your organization used bait-and-switch like tactics to lure me in and then went back on your word, which is unacceptable. I will certainly leave a review to warn others to be wary of your practices. I hope that you will take this feedback seriously and take steps to improve your service in the future.

Published at a year ago

I am incredibly impressed with the level of service Affinity has provided from day 1. Ive worked in community/private banking for 28 years. Ive had accounts at several banks and credit unions over the years. The level of service they provide is top notch. The video call option to open accounts, conduct business, ask complicated questions, etc is gold. They follow through. I received a voicemail from them recently about an issue with my account that no other bank would have bothered with. #1!

Published at a year ago

I waited in a very long line (being one of those people on Friday 20 minutes before closing time) and when I was finally helped, the girl I was being assisted by was in such a positive mood and so funny. Very personable and I wish I knew her name. She is blonde that s all I know. She was very kind and patient and the bank was closed at this time. Most people are crabby at this time, best bank experience I ve ever had.

Published at a year ago

This is the 3rd review I ve edited on this Roseville location in a 10 year span. The wait is ridiculous! I waited in line for 10 minutes just to get checked in to wait over another 10 minutes to open a checking account. They have no priority or organization as far as customer service. I will be going to the St. Paul location from now on. If you have an hour or more to spare then come to this unorganized location! got here a little after 1pm leaving at 2:55p!!

Published at a year ago

Georgina Thompson is a natural at customer service. She knew how to answer my questions and explain solutions to and options for my situation, giving me complete confidence that I was working with not only a great banker but a great person as well. She understood how to explain what I needed to know and not over complicate things. She is great at her job and created a stress free environment by how she talked with me. I am grateful for her help.

Published at a year ago

Would give zero stars if I could, but basically this place flagged a bunch of checks as fraudulent and closed out the account, but still kept the money from the paychecks. Idk how this even happens, but apparently thats the time of place this is. Update: After screaming at one of their employees, they finally reached out to work the employer to investigate the situation. Still dont have the money back, but things look more hopeful. That being said, I am disappointed I had to resort to being nasty in order to get assistance with the situation. My partner tried without being nasty, but it didnt work. Once the money is back, I will upgrade the rating to two or maybe three stars.

Published at a year ago

I would like to give a special thanks to Patrick. He is amazing at the Roseville branch, he is extremely knowledgeable on what my needs were and he advised me from experience and what was best for my situation..I appreciate his patience and understanding in what I needed he helped me get a loan to get my car fixed he helped with dept consolidation I appreciate all he did for me

Published at a year ago

Had a great experience today with Affinity Plus in Roseville working with Beatriz . She answered all my questions and concerns Would highly recommend.

Published at 2 years ago

WORST customer service EVER Can not give zero stars. Had to interrupt a nice lady at her desk to get help as the clerk station for appointments was empty. When called over for help the guy called the name and walked away from us. Not waiting for my mother in her walker a 40 year member of the credit union. When we sat down, he never said Hi, never introduced himself, was not even friendly towards the member. I explained what we were there to set up so I could be added to her account and he stopped me and rudely said. I need to hear from her. I politely stated she has cognitive issues and I was protective of her. He rebuted me and said I am here to protect too. I asked to see someone else as clearly this person was not in a customer mood. We are closing her account. She was more upset then I was. Cant contact the branch to speak with anyone, they only give you a robot. Update: chatted about the experience with my mother over dinner. She is still shocked and upset at how rude and pretentious the person was. If you want to see what is wrong with customer service nowadays, visit this branch.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Cant even express how rude & unprofessional Beatriz was. As someone who works in the personal banking relationship world, I am mortified. She was so condescending. Affinity, please make sure your staff matches what your company stands for !

Published at 2 years ago

Amazing help! Especial from Georgina T. She has helped me with my first brand new car back in 2020. Her help was so amazing I had to go straight back to her for another car.

Published at 2 years ago

I waited in the Drive-through for nearly one hour at a dead standstill. The other lane was moving but not real fast either. This isnt the first time this has happened to me. They need to either hire and train people who are more efficient at their job or be out here directing traffic so people dont need to wait this long. Its ridiculous!

Published at 2 years ago

Sat in the drive-thru for 25 mins for one car in each lane. Thats ridiculous! Those two cars in each lane should not be doing troubleshooting of their accounts in a drive-thru lane at 430pm on a Friday afternoon. Very disappointed in this place lately with the speed of your drive-thru banking. Seriously need to pick up the pace here!

Published at 2 years ago

I like the products offered here but wait times using the drive thru or in the lobby continue to be ridiculous. Not every transaction can be handled at the ATM or thru mobile deposit. For the past 18 months lobby access has been limited yet I wait no less than 25 minutes in the drive thru EVERY TIME I have to come here. Please, please find a way to make talking to a person more accessible! 6/6/2022 update: Wait time at Drive thru continues to be unacceptably long.

Published at 2 years ago

My online scheduled payment just disappeared got charged for late fee. Their app sucks. Double check if you are making payment online.

Published at 2 years ago

Published at 2 years ago

The Roseville location employees were really nice and attended me pretty fast. Georgina Thompson was the one that took on my car loan and she made the whole process go quick and smooth!

Published at 2 years ago

You need a minimum of 45 min to kill if you go to the Snelling location. Maybe 30 if you go inside. They were sluggish before the pandemic. Now its just repugnant. They need to hire more tellers and streamline their expedition process. To do this well, they probably need to pay their tellers better - its likely hell to work so hard for lines of irritated customers. Go somewhere else. Addendum: I got here at 1:29pm. Was finally at the drive through console at 2:15pm. Was finished at 2:22pm. The customer in the parallel line was saying to her teller that shed been waiting for 47 minutes. Shes still there.....

Published at 2 years ago

Great experience, great rates. More locations would help though as they are bit far from where I live. Great customer service. Happy overall :-) EDIT: The above was in the past. Since then customer service has become much slower. Also, Ive had several issues when customer service tole me one thing and then later it costed me money and they wouldnt do anything about it. Overall, before they were really customer oriented and had very few fees and many rewards. Right now I noticed they became much more greedy (maybe theres another reason = more costs?) and now Ive been charged ridiculous fees. (Ive had $35 fee for $1 overdraft). At this very moment Im switching banks as their online system started to nag me with text one time code and that system does not even work for me anymore - I have to call them to log in. Nope! Not reasonable. Seriously I wish you guys went back in time when you really were the best!

Published at 2 years ago

The wait time to ask a simple question at the Roseville, MN location is ridiculous. I ve never waited less than 30 minutes to talk to someone and usually it s closer to an hour. They have a massive branch with only three bankers and never just normal tellers (unless you want to go through the drive through), so even if you just want to deposit money inside, you end up having to wait. When you do finally get to speak to someone the customer service is fine, but nothing over the top extraordinary. If you re looking for a quick bank run, run the other direction because you certainly won t get that here.

Published at 2 years ago

ONLY DRIVE THRU. Waited in line for 40 min after multiple cars cut in front because there line queue it s absolute horse shi*. Didn t even get seen, just left. I m switching banks.

Published at 2 years ago

I came in today logged in the at the lobby and waited for an hour. While I was waiting everybody else that I came before was being helped. I had to ask why I am being skipped? The teller was rude but offered to get me next. Not very customer friendly, if you have made mistake at least have the decency to apologize about it.

Published at 2 years ago

Debit card expired, waited for a new one to come and it never did. Called twice to request one be sent. Never got one. Went to their location. They close the lobby at 4pm and you spend 45 minutes in their drive through. Pretty embarrassing how little access I have to my own money.

Published at 3 years ago

Awesome staff! Great to work with and extremely knowledgeable in the auto loan market. Saved me from a bad buy and got me a great loan on a great truck. Will be doing all future business here at Affinity Plus!

Published at 3 years ago

Dont believe the sign. Got there and was told the lobby isnt opened. They dont take coin in the drive thru and they arent open in the lobby. They arent convenient. When they say people helping people, they mean us as members help them.

Published at 3 years ago

Published at 3 years ago

Ive never had an issue with my bank. Ive been a loyal customer my whole life. But I think its pretty ridiculous that theyre now only open until 4pm Monday through Friday. I can only go in and speak with someone or have service with an actual teller if I take off work. I work during their business hours. I feel like this is a HUGE disservice to their customers.

Published at 3 years ago

Very rude front desk lady

Published at 3 years ago

Their services are on another level. I enjoyed their customer care and reception personnel. They re very friendly for some reasons but I think it s cause of money. You gotta be friendly to your customers . I will always recommend this credit union over any other

Published at 3 years ago

Published at 3 years ago

Love love affinity plus!! Been with them aince i bought my first car!! Love their mobile app and the rewards program.

Published at 3 years ago

I like this bank, I had been with them for 10 years now, I am happy and I wouldnt go to any other bank, I love the idea that they are making changes to better their services and banking system, I hope that this bank will continue with the great services and friendly smiles that they had always provided for their customers like me.

Published at 3 years ago

Affinty Plus has modern-like service, yes there is a long wait but at the end of the day Its quality service.

Published at 3 years ago

Published at 3 years ago

Long lines at the drive thru currently but I presume that will lighten up after we get passed the pandemic. Everyone I interacted with is really helpful, though

Published at 3 years ago

Slowest drive thru I have ever seen!

Published at 4 years ago

Customer service has gone downhill over the past several years. Long lines to see a teller pre-covid, extremely long Waits at the drive-thru now with covid-19, and I came out do something in the bank only to find out when I got here that they wont let me into the lobby unless I have a premade appointment, which is ridiculous.

Published at 4 years ago

Published at 4 years ago

Incredible customer service. I was here on business to assist another, and they were attentive, protective, and efficient. Thank you!

Published at 4 years ago

Just another bank or credit union. Not so good rates, just OK service, behind the times website and technology, poor communication, confusing bank statements, poor locations, and generally odd practices when paying your mortgage for example. I cannot recommend this financial institution when there are so many others that are not so far behind the times.

Published at 4 years ago

Mr. Eric. You were not only rude, but you were a threat to all passengers in every vehicle who were patient, calm and patiently waiting their turns. Except you. Just remember this, it was you who exited your vehicle in a threatening manner to all. It was you who was pacing about in every direction. It was you who appeared to look for someone to explode at It was you who appeared to want to lash out at others with your boorish and uncivilized behaviors. It was you who were in the wrong. No ifs, ands, or buts about it. It was you. Had you behaved like this at a higher security venue such as an airport, stadium, or other public venue, we all will bet that you most certainly would have been tackled, shackled and led out by agents, the police and security to a not so nice place and they would not be kind to you afterwards either. Remember, it was you and none other. You were in a yelling, screaming mode and cussing away as if ready to kill and/or maim. No! You were absolutely in the wrong and out of line for being in line. Yes, it is taking longer than usual for all to endure during this unprecedented time. Most longer business was conducted indoors and quick deposits/withdrawals were in the drive-through. Now, we all must conform to reality of the times including you. The manager was absolutely correct in reprimanding your behavior. According to your statement, she did not reprimand you as a person, but rather at your behavior. The rest of the public will remember you as the person who was wrong on all counts. Remember this in your future, because your actions will demand consequences and/or rewards.

Published at 4 years ago

Had a great experience today with Affinity Plus in Roseville working with Arzobal. She answered all my questions and concerns and approved me with a low apr auto loan. Would highly recommend.

Published at 4 years ago

Published at 4 years ago

Horrible experince with this bank. Waited over hour in drive through. The car in front of me took over 35 minutes and still hadnt got his transaction done. After being trapped in the drivethrough for over a hour i had to get out if car to ask why we were stuck waiting in line. With cars backed up behind and front, i had no way to leave when pasengers in the car started to have medical issues i had to get out to ask what was going on. Finally a bank manager came to ask what was wrong. I Was asked to pull around so they could finish transaction. I said thank you and pulled around. The bank manager then came out to tell me that it was unacceptable to get out of my car. I then told her it was unaaceptable to be waiting over ahour total amd 35 min for the car in front of me. No apology for the wait, cut me off mid sentence and just was and scolded by the manager and she would nt even listen to why it was unaceptable for me to wait. Do yourself a favor keep your money with a bank that respects its patrons...wont do any more loans or business with this clown ran bank

Published at 4 years ago

Have been banking with A+ since I was young. I no longer live near a branch but have kept my account and have gotten two different auto loans through them. Their App is easy to use, and the tellers and other employees have always been helpful and very friendly.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

very slow 20 minutes to do 1 transaction. need training

Published at 4 years ago

Published at 4 years ago

Great service, friendly

Published at 4 years ago

very kind staff

Published at 4 years ago

Very kind and helpful tellers. Made the transition from a small town bank to a credit union very easy.

Published at 4 years ago

Their website and the app is terrible you get easily locked out Nice service but a little bit creepy to an extent but the financial systems are very nice you dont have to have much to put in much but you have to be a dedicated person in order to keep this bank accounts and if I remember right you cant get in, unless your referred by somebody meaning either and if you have good credit

Published at 4 years ago

They dont just treat you like a $$$ I get great service!!!

Published at 4 years ago

For the most part customer service is outstanding! The tellers and office staff a very friendly and very personable. They make you feel welcomed. I mentioned above that for the most part service is outstanding. However, I did have an incident with, I believe, upper of managerial staff. I wanted to find out how to do check deposit using my smartphone. She informed me that I should go home and get online to learn how to do it. I felt that was very insulting. I was in somewhat of a good mood that day, so I didnt vent on her. I believe if I ever had another run-in with her not only will I bring it up to the duty manager, but I will also VENT on HER!I. I have been with Affinity Plus going back to the late 1980s when it was still the Capital Credit Union. Thinking back all these years, I believe sending the tellers and staff to Nice People School has paid off. Although they may have been sent to Nice People School you can tell that the tellers and staff are sincerely friendly.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

They only value members who have a lot of money. Their predatory policies are worse than Wells Fargo. NOT FOR PROFIT. FOR PEOPLE, WHO LIKE PEOPLE WHO CARE. This is scrolled across their website in enormous text, it couldnt be further from the truth. To top it off, almost all the bankers I dealt with there are snotty and rude.

Published at 5 years ago

Very good Credit Union with friendly staff. Majority of your need can be easily solved on line, but if you need to go to the bank the service is very fast and professional.

Published at 5 years ago

Published at 5 years ago

This place is awful they dont protect their members against fraud they take a cashier check give cash back next day come to find out its not real and tell me 48 hrs to fix 4000.00 and their is nothing they can do to help me that a bunch of crao. Changing immediately

Published at 5 years ago

Affinity plus reports wildly inaccurate information to credit bureaus, then they refuse to help fix the issues they created. I cant even get a response from solutions team or management. Ive been a member for over 10 years, this is how they treat loyalty.

Published at 5 years ago

Great bank. I have had an account for 20 years here and will always keep it. They have great people who will help you understand what banking is and how to do it reasonably. They helped me buy five cars and a house.

Published at 5 years ago

Super friendly staff and amazing customer service

Published at 5 years ago

Love our bank! Been a customer long time with them. Thanks Affinity.

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

My family switched here from Wells Fargo about 4 years ago after ongoing service issues with Wells Fargo. Since then, I have been very happy with Affinity Plus. My banking is done almost entirely electronically, and their system has been very smooth. I also love the online chat, and have found customer service to be extremely helpful. Got superb rate on auto loan as well. Love this credit union, and will happily deal with the issues relating to a smaller bank to keep my money out of the hands of the big banks.

Published at 5 years ago

Banked at Affinity Plus since 1977. It is still awesome.

Published at 6 years ago

Horrible.....have to stand in line forever....only 3 tellers and 50 people waiting in line. Dont go here.

Published at 6 years ago

This is hard to believe that a company that has grown so much in the last few years and have advanced so little when it comes to technology. I really like this bank but it is getting difficult everyday to use this 19th century bank as my primary bank. This is 2018. NO ONE GOES TO THE BANK!!!! Still cant get it that how on earth they dont have ATM that accepts cash, Online banking where you can actually use, rewards program that actually makes sense. I am so disappointed.

Published at 6 years ago

Published at 6 years ago

WHY ARE YOUR ATMS ALWAYS BROKEN?

Published at 6 years ago

Affinity is the best around. Ive banked at a few different places and they have the best accounts with the best staff.

Published at 6 years ago

Corinne is wonderful! She really knows her stuff when it comes to finances and banking. She doesn t beat around the bush and gets things done!

Published at 6 years ago

Published at 6 years ago

You absolutely need a good credit score to open an account. Some loans and debts will hurt and affect your ability to obtain an account. With help you can get your score back on track and good enough to open an account which is nice but in some cases, it can take forever. Thanks but no thanks

Published at 6 years ago

Published at 7 years ago

The most misinformed and untrained, sometimes rude people I have dealt with yet regarding the death of a close relative who banked here and was a loyal customer for many years. Not only did they not know their own policies or processes, they told me completely wrong legal/financial advice, and then belittled me. For example, A higher up wrongly told me I should have known that I have to wait 30-60 days after a death to touch the bank account, then told me that I had to wait until AFTER probate was complete to access the account (not true, I have to access funds at some point to settle any debts, in order to file with the court to complete probate), and then told me that the state would contact the bank when probate was over and where and to who to send out money (probate can take a year plus, and its the precise legal responsibility of the personal representative, not the state, to alert institutions like Banks to retrieve money, close accounts, settle debts with creditors, and ensure beneficiaries receive any inheritance owed or begin claims processes on accounts with named beneficiaries), employees of the bank also repeatedly required me to come in again, in person with family members to begin the claims process for beneficiaries, but after getting there we found out there was no need for us to miss work to come in person and that the bank is fully capable of processing a claim on their own. No employee of a bank should be giving out false legal and financial advice, especially not wrong legal advice pertaining to a sensitive subject like the death of a loved one! In particular was a person names Teresa. Ended up escalating this to the general manager who helped and was actually knowledgeable and was accurate with what she stated, who then apologized for the misinformation her several employees gave me over the course of two weeks.

Published at 7 years ago

Tyler !! Is awesome !! He really cares about the customers ! He will literally do whatever hes capable of to help better your finances !!! Book with Tyler !!!

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

They Rock

Published at 7 years ago

Heather was very upbeat, helped me with my charged and called me back with extra questions that really helped me out for the future. Thanks Heather!

Published at 7 years ago

Ive been a customer here for about 3 yrs. It so far, my favorite place to keep my money. I also know that some of the people who work for Affinity Plus can be also rude too but, i cant blame them. There always a bad sheep among the herd. Cant expect everyone to be perfect. My favorite person at this branch is Georgina Thompson. She made the refinance and deposit easy breezy. Kind and professional. Funny as well when her printer was acting odd. Handle it with humor. So for those who having bad experience with Affinity Plus just ask for Georgina Thompson or if it your first time. Ask for her anyway and save yourself a headache. Also Krista from the Coon Rapids branch is very professional and friendly too.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Very happy with my banking here. The new location is great, and the rates are unbeatable.

Published at 8 years ago

Ive been a member for 28 years and I Affinity. Ive had several car loans and a 2nd mortgage with them. The application process was so quick and easy I would never apply for a loan anywhere else. The only reasons I didnt give them a 5th star are 1. long wait lines at the Roseville location, 2. problems with the mobile application, and 3. no location in the east metro area.

Published at 8 years ago

friendly staff

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Ive been with Wells Fargo and US Bank previously and wasnt a huge fan. I didnt realize I could truly be happy with my bank until I switched to Affinity Plus. They have convenient locations, a mobile app that you can transfer funds and deposit checks (just like the big banks), and some of the best customer service Ive ever experienced. If I ever have an issue they are quick to respond and happy to help. The only issues Ive ever encounteted were either an error on my part or a third party. I have an auto loan currently and will be using them for a mortgage as well. Also they have a great waiting area, which isnt terribly important, but convenient for people with kids or people who like to play chess while waiting. Ive never had to wait long, even for opening new accounts or loans. I highly recommend them to everyone I meet. When I worked retail, I would comment when I saw am Affinity bank card, and the customer would always gush about how much they love it. You should switch right now actually.

Published at 8 years ago

Published at 8 years ago

Published at 9 years ago

Had an account here over 5 years. There were some issues with my account. I chatted with a woman who wouldnt listen and couldnt understand. After getting nowhere with her, called branch manager. Very unhelpful, customer retention was not an issue, he gladly offered to close my account. Dont ask me twice, account closed!!

Published at 9 years ago

Published at 9 years ago

I have been a member with Affinity for 15 years. In 15 years, I have absolutely zero bad things to say about them. We have had credit cards, vehicle loans, and even a second mortgage, and have nothing but good things to say. In 15 years, I have never talked with anyone who hasnt been pleasant and helpful. So much better than a bank !!

Published at 9 years ago

Affinity is great! They are always willing to help and everything gets done in a quick fashion. Their lobby is inviting as well as their staff. :) Great place to bank!!

Published at 10 years ago

Very hard to get someone on the line and the close early so unless you dont have a day job good luck!!

Published at 10 years ago

Great service. Very friendly. All around a helpful bank that will not screw you over!

Published at 10 years ago

Love them, best rates, and best customer service. Switch from the Evil Empire WF or TCF, you will never look back!

Published at 10 years ago

So far my experience has been absolutely wonderful with APFCU. Theyre so polite and you can really tell the people want to help when and where they can. As long as they keep this up I plan to stay with them a very long time while recommending them to my friends and family. Give them a try you wont be disappointed.

Published at 10 years ago

Ok

Published at 10 years ago

Published at 11 years ago

Its one of the best banks/credit union in minnesota. Love you affinity

Published at 12 years ago