Arbor Financial Credit Union

I'll be so glad when we are done paying off the loan with this bank. It's been one thing after another. Now we get our new card and it won't let me activate it and I have to call customer service but it's the weekend so I'm screwed. I'm so over yall at this point. We have moved everything else over to our new bank and the last thing to do is move over the VA checks. So done with your bank and the new bank is so much better. Not one issue at all.

Published at 3 months ago

Spoke with Shalom today who was extremely help. I applied for a duplicate title out of state and hadn’t received it. She went above and beyond getting me the information I needed to obtain my title. Thank you.

Published at 2 months ago

Joining Arbor Credit Union was the best decision we've ever made for our financial future. We'd been with Fifth-Third for decades when we began to feel it had become a little impersonal. A Forbes article about the flight from traditional banks to credit unions appeared around the same time and we'd heard good things about Arbor. We're so glad we took the leap!

Published at 4 months ago

As a young adult navigating the financial world, it is so refreshing to have such a supportive and informative staff to help answer all of my questions. Every time I’ve entered the branch, I have been met with welcoming, smiling faces. Plus, without my knowledge, Kimberly (the branch manager) stayed almost a half an hour after closing to make sure that all of my concerns were addressed. She showed kindness throughout our discussion, and I am so grateful for her assistance.

Published at a year ago

I really don't understand where the bad reviews are coming from. It's important to remember that reviews should be taken with a grain of salt, especially when an alleged bad experience comes with no context.

I love Arbor! I have never had a bad experience with them. They have always been ready to help me when I've needed a line of credit or to forgive an accidental overdraft. My only complaint might be the quality of the cards they issue. Then tend to fall apart after some time in the wallet. I wouldn't mind a slightly more premium card!

Published at a year ago

This branch offers the slowest service ever. Ever! Out of any bank I have ever experienced. Out of all the branches at that. You can be the only person and still wait an hour hour half. Happened multiple times it’s just so close to my home. Also I have had my card decline for fraud on a $6 charge at a gas station I always use but when I go Miami it swipes with no problem. I was able To make it to the west edge branch once and they offered impeccable service with more traffic. Also don’t dare need to dispute something. Where most credit unions or banks take maybe 3 days you’ll be waiting weeks to hear anything at this one.

Published at 2 years ago

Never have I experienced such poor service at a banking institution! Moved back to the area several months ago and really looked foreword to banking with Arbor again, since I was previously a member for 40 years. After setting up my accounts with them, I needed checks, which they said should only take about 10 days. After many phone calls and over a month later they could find the checks and needed to resubmit the original order. My last negative experience was when I applied for an auto loan, was told that they should have an answer by the end of the day or possibly early the following morning. After not hearing any word on the loan I called and found out I was approved and the loan agent would be calling me shortly. Another day and I still haven’t heard from the agent, so my wife and I have decided to pay cash and plan on looking for a different Credt Union.

Published at 2 years ago

Back in January we ordered a new RV and we were working with Arbor to secure a loan. The process was easy and the rate good. Then we ran into some problems getting our unit. Without getting into too much detail, we experienced delay after delay in the units delivery date which ultimately ended up in them giving us a totally different unit. We worked with Tony Flanders at Arbor for both the original loan and later when we had to make changes in the financing to accommodate the change in vehicles. Tony was efficient, professional and went out of his way to make the process as stress less as possible. Can’t thank him enough for his help.

Published at 2 years ago

Everyone is always friendly and helpful!

Published at 2 months ago

Spoke with Shalom today who was extremely help. I applied for a duplicate title out of state and hadn t received it. She went above and beyond getting me the information I needed to obtain my title. Thank you.

Published at 2 months ago

Ill be so glad when we are done paying off the loan with this bank. Its been one thing after another. Now we get our new card and it wont let me activate it and I have to call customer service but its the weekend so Im screwed. Im so over yall at this point. We have moved everything else over to our new bank and the last thing to do is move over the VA checks. So done with your bank and the new bank is so much better. Not one issue at all.

Published at 3 months ago

Published at 3 months ago

Joining Arbor Credit Union was the best decision weve ever made for our financial future. Wed been with Fifth-Third for decades when we began to feel it had become a little impersonal. A Forbes article about the flight from traditional banks to credit unions appeared around the same time and wed heard good things about Arbor. Were so glad we took the leap!

Published at 4 months ago

Published at 10 months ago

been banking here since I was born & i am firm when i say, get bent Arbor FCU.

Published at a year ago

As a young adult navigating the financial world, it is so refreshing to have such a supportive and informative staff to help answer all of my questions. Every time I ve entered the branch, I have been met with welcoming, smiling faces. Plus, without my knowledge, Kimberly (the branch manager) stayed almost a half an hour after closing to make sure that all of my concerns were addressed. She showed kindness throughout our discussion, and I am so grateful for her assistance.

Published at a year ago

I really dont understand where the bad reviews are coming from. Its important to remember that reviews should be taken with a grain of salt, especially when an alleged bad experience comes with no context. I love Arbor! I have never had a bad experience with them. They have always been ready to help me when Ive needed a line of credit or to forgive an accidental overdraft. My only complaint might be the quality of the cards they issue. Then tend to fall apart after some time in the wallet. I wouldnt mind a slightly more premium card!

Published at a year ago

Love a good neighborhood credit union. Thanks Arbor!! Got a personal loan recently and it changed my life

Published at a year ago

I have been banking with arbor for a couple years now and they are slow. Its like every other day the online banking and the app is shut down, cant ever log in to anything. Very annoying

Published at a year ago

Nice people

Published at a year ago

The quality customer service can only be described as pathetic. Im surprised these people can stay in business. I had an account for not even two weeks until I closed it. I got sick of the lying and incompetence. Thankfully there are several other credit unions in the area to pick from, because these people cant be trusted with money.

Published at a year ago

I like it there!

Published at a year ago

awful bank; in a word; they r a bad faith lender of last resort When notified of a fraudulent purchase was made in my name they refused to remove from my credit report and had their attorney Charles bottom feeder make threats as a remedy versus doing the right honorable thing (originated loan with no ID apparently and a forged signature) Threats was their customer service to me when I notified them ; Caveat emptor: stay clear of this place .

Published at a year ago

Waited 15 mins in drive up. Then went inside and waited another 10 mins. Only one car in front of me and one person in front on the inside. Ridiculous

Published at a year ago

Closed because of snow lol second time I ve driven all of the way here to deposit a check and they don t let there members know they are closing great bank not

Published at a year ago

Drive through at 9th St. location in particular, is unexplainably slow. They also dont appear to hand count the money sent out and rely on the machine only. So when the machine runs out of a certain denomination the teller doesnt know and sends out less money than you requested. But your withdrawal slop djpes the full amount.

Published at 2 years ago

Back in January we ordered a new RV and we were working with Arbor to secure a loan. The process was easy and the rate good. Then we ran into some problems getting our unit. Without getting into too much detail, we experienced delay after delay in the units delivery date which ultimately ended up in them giving us a totally different unit. We worked with Tony Flanders at Arbor for both the original loan and later when we had to make changes in the financing to accommodate the change in vehicles. Tony was efficient, professional and went out of his way to make the process as stress less as possible. Can t thank him enough for his help.

Published at 2 years ago

this cu has gone down the drain since it changed from eccu. it used to be if i didnt have money in my account, my debit card didnt work. that was great. then they started charging me $35 each time, and i told them i didnt like that so they put a line of credit on my checking account so if i did overdraft, it would charge the line and i would pay it off at the end of the month. but they STILL charge me $5 each time i overdraft! i said i thought we fixed this problem and they said, well $5 is better than$35 now isnt it? and they dont even give you a 24 hour grace period to deposit/move money around. thats a real poor way of doing business and i have been looking for a new place to put my money lately. the mattress has been looking better and better.

Published at 2 years ago

June 16th 2022 I called to speak to a call center representative about a blocked autopay transaction. DREW answered informed me that it was blocked because it was a Texas based transaction. This is troublesome because I have been based in TX over 50% of the time for over 2 years. Upon pointing that out he responded with no you dont so I requested to speak with the manager on shift. He question why? To which I responded with because I would like to speak to them. He told me no its my last day sand I dont like you. Then hung up. I have called back 6 times the first time he pretended he couldnt hear me and disconnected and since every time i have called it is answered with silence. This person has access to my money and confidential information. I do not feel comfortable with my money here any longer

Published at 2 years ago

They tried to force me to get a new card AFTER I resolved my issues on my account and made agreements with people at the branch. I called and canceled monthly memberships and everything and the fraud dept. STILL wanted me to get a new card tho it was me who made a mistake and no fraud was going on. I had to beg them to keep the card I currently had. The worse part, the same lady I spoke to and made the agreements with was siding with the fraud dept even tho she told me I would be good after I call and make cancelation my part a week prior. I cant wait to leave this bank!

Published at 2 years ago

This branch offers the slowest service ever. Ever! Out of any bank I have ever experienced. Out of all the branches at that. You can be the only person and still wait an hour hour half. Happened multiple times it s just so close to my home. Also I have had my card decline for fraud on a $6 charge at a gas station I always use but when I go Miami it swipes with no problem. I was able To make it to the west edge branch once and they offered impeccable service with more traffic. Also don t dare need to dispute something. Where most credit unions or banks take maybe 3 days you ll be waiting weeks to hear anything at this one.

Published at 2 years ago

Never have I experienced such poor service at a banking institution! Moved back to the area several months ago and really looked foreword to banking with Arbor again, since I was previously a member for 40 years. After setting up my accounts with them, I needed checks, which they said should only take about 10 days. After many phone calls and over a month later they could find the checks and needed to resubmit the original order. My last negative experience was when I applied for an auto loan, was told that they should have an answer by the end of the day or possibly early the following morning. After not hearing any word on the loan I called and found out I was approved and the loan agent would be calling me shortly. Another day and I still haven t heard from the agent, so my wife and I have decided to pay cash and plan on looking for a different Credt Union.

Published at 2 years ago

Having done multiple forms of banking with Arbor Financial - I was astounded to be asked to pay an origination fee to change my mortgage amount (which changes every year because of property taxes). To top that off - They called me a week AFTER I came in to the bank to change it - to tell me I had to come back to pay them. I was informed by an employee this afternoon that the reason for the charge is that it takes 1 employee 2 HOURS to make this change from my external bank. Seriously. Another fake charge to pass on to your customers, with pathetic lies for your excuses. Ask yourself is this who you want to bank with?? I was told they wouldn t waive the fee either. (I hadn t even asked) Which is funny seeing as someone pulled through the drive through next to me recently and asked to have their overdraft fees waived. And they did - no questions asked. Awful lot of one star reviews for this bank. Consider yourself warned!

Published at 2 years ago

Laurie Brooks at the 9th Street location was fantastic as my Mortgage Loan Originator. She was super responsive, friendly, answered all my questions, and helped me close on my home in record time. I was able to get an exceptional rate on my mortgage, for which I will be forever grateful. Laurie even came to my closing with a gift in hand. Thanks to Laurie, my experience as a first time home buyer was amazing. I highly recommend her and Arbor!!

Published at 2 years ago

I have been trying to get ahold of someone from the Kalamazoo or paw paw branch for two days to access my funds. Trying for two days to get ahold of someone to turn my card back on. I am still waiting for someone to return a call or even pick up the phone.

Published at 2 years ago

I ve been a member for 57 years, I have a couple of questions and all I get for 3 different days is the teleprompter system. I ve asked for call backs nothing . The customer service at this place Has gone to hell in a hand basket, from best to worst! And please don t tell me Covid it s been 2 years get a grip hire a staff that is responsible and realizes there is such a thing as customer service. The rest of my family left you guys after 50 plus years guess I m next.

Published at 2 years ago

I used to love this credit union never really had a whole lot of issues but the last few months theyve started processing all of my payments and deposits backwards so I get over draft fee after over draft fee when it all adds up I end up having more money in over draft fees than I ever went over theyll only refund up to 3 per year yet keep doing this over and over again I am a single mother of 4 children theyve been taking longer and longer to process my deposits that I get from the same place every single time so theres no reason for them to look risky or anything else Ive lost literal thousands and they started charging more for the fees than they used to Ive used banks before and they where t even that gold digging will literally allow up to 24 hours for the payment to hit I had fraud transactions they allow you to cancel here they let them over draft your account (yes they where cought while still pending they very easily could have canceled them) take weeks to send you the money back and dont refund the over draft fees thanks arbor I cant afford my babys diapers this month after getting a cash advance because theyre still letting more of the fraud charges process and go through after making me think 1 went away because it was no longer showing in my account.

Published at 2 years ago

Horrible place to bank!!!!

Published at 2 years ago

Good service

Published at 2 years ago

Travonté gave me great service and was super friendly, helpful and kind the entire transaction

Published at 2 years ago

Published at 2 years ago

Great place to bank, the employees at the 9th street branch go over and above to make you feel like a true member. Everyone is great but TraVonte sticks out as one of my favorites. He always brings a smile to my face when Im there and really makes an expression. Keep it up everyone you are doing AWESOME!!!

Published at 2 years ago

Great service! TraVonte was great to me and very kind! Overall very genuine. Thank you!

Published at 3 years ago

thank you TREVANTE for helping me with my issue, you are wonderful and helpful GOD BLESS YOU.

Published at 3 years ago

Trevante at the 9th St location far surpassed any of my customer service expectations! He left a voicemail with all of the details I needed. He could have just left the voicemail and if I had any other needs could have gone back to the branch again or called but then followed up with me again when they were closing to ensure I had everything addressed. He was extremely helpful, kind, knowledgeable and committed to providing exceptional customer service!

Published at 3 years ago

TraVonte does an excellent job! Great customer service!

Published at 3 years ago

Loved Travonte! so incredibly helpful when having a stressful work issue. They really went above and beyond.

Published at 3 years ago

I needed extra time and attention regarding upcoming travel and credit card concerns. Travonte was kind, patient, and so upbeat!

Published at 3 years ago

I m very pleased with the customer service I received from TraVonte . He was kind and patient. He was also very friendly and professional. He deserves a raise !!

Published at 3 years ago

We have been banking with this credit union for many years, back when it was School Employees Credit Union. We have always received great service, and have gotten schooled in financial literacy over the years by competent, well trained personnel. We highly recommend this credit union!

Published at 3 years ago

Travonte was wonderful. He was very helpful and extremely polite to customers behind me. Thanking them for their patience and assuring them someone would be with them soon. I have never seen anyone do that before. A great visit.

Published at 3 years ago

Published at 3 years ago

This review is not for a specific location, just for the credit union in general. I ve been a member of Arbor for almost 20 years, and each time they have rebranded/changed, the service has gotten worse and the fees have gotten higher. They no longer do shared branch banking, are really difficult with mobile deposits, and have a lot of fees. Very impractical if you move out of the Kalamazoo area.

Published at 3 years ago

Arbor customer service is atrocious! I have had numerous issues with them in the past 2 years. I finally had enough bad experiences to close my accounts with them, only to suffer my worst customer experience to-date. It took three hours, numerous phone calls, and interventions from various employees to get them to give me a check for MY MONEY and close my account. In total I wasted almost 5 hours today dealing with Arbor. Do not do business with them!!!!

Published at 3 years ago

I had a great experience with Arbor Financial. They made getting an auto loan seamless and walked me through every step of the way. Im very happy with the service provided. :)

Published at 3 years ago

Published at 3 years ago

Staff are always friendly and informative and appreciate their members!

Published at 3 years ago

Ive been banking with Arbor since before when they were Educational Community. They are very friendly and always happy to help with anything you might need.

Published at 3 years ago

Been members since 1995. Always a great experience. Today TraVonté assisted us. He was very personable, efficient, and accurate. Thank you!

Published at 3 years ago

Love going to Arbor Financial. Ive been with them for years. They do help me out when I need them. Thank you all.

Published at 3 years ago

Published at 3 years ago

Tra Vante did an excellent job helping my daughter. His enthusiasm and knowledge of the banking system has helped my daughter understand the value of money. He was personable and extend his help to refer us to another department! He was very reassuring and will definitely make my daughter to return on her own.

Published at 3 years ago

I would choose this Credit Union every time. I have had nothing but positive interaction and received help with every step. Home and vehicle purchases, and even insurance claims and payment for damage to my building. Everyone I have ever delt with has been helpful and professional.

Published at 3 years ago

Best place to go to for a bank they are really friendly people and will answer your questions as much as you can and you only need five dollars to have in ur savings.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Trevonté was a great help this morning, because of his help, I actually had a fun experience at the bank for once!

Published at 3 years ago

Travonté was a gem to work with! Very knowledgeable & helpful!

Published at 3 years ago

Travonte was a patient and communicative teller today! been banking here since I was a teen, everyone is very understanding of all situations and personable in conversation.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I tried several times this morning to speak with someone. The first call, after almost 10 min on hold, person picked-up, I started to speak and the call drop. Called again, was on-hold again for another 7-10 min and the line went dead. Called again, tried a different path with your automated prompts and it took me to a voice mailbox. I finally gave up. On a different matter: your WEBSITE leaves much to be desired. When I do an online transaction, Im VERY LIMITED as to description of the transaction, and NO LONGER able to edit the description. In my opinion, the old site/interface had better features.

Published at 3 years ago

Very informative and great loan rates.

Published at 3 years ago

My wife and I have been with them for a very long time. They have always been very good to us in terms of loans and customer service. We wouldnt hesitate getting any type of loan from them. They also have a wealth management person directly on site if you want to set up an IRA or other type of savings plan. Lastly, they have several satellite offices throughout the Southwest area of Michigan.

Published at 3 years ago

My husband and I went in to see about getting a mortgage with arbor. We have good credit and funds for a down payment, but the mortgage officer seemed to judge us because we are in our 20s, so that must mean we arent worth their time. Sat with the officer for less than 10 minutes before she said she wouldnt be able to get us a mortgage and sent us on our way. Been preapproved elsewhere almost immediately.

Published at 4 years ago

Clunky app. And right now, they have their app and online services down for 3 full days while they refresh. Working in IT, I know that with proper planning, there is absolutely no need to have a 3-day downtime. That is absurd to not be able to access your money online, especially at the beginning of the month when mortgages are due. Ive been with them for years to support the community I grew up, but this is making me switch. A 3-day downtime is just really poor service to your customers.

Published at 4 years ago

Excellent services.

Published at 4 years ago

Stay away from this credit union..terrible experience. I moved to Michigan recently, heard great things about this credit union and i tried to open an account online, Claire Wagner from the eCommerce department made this experience a nightmare, she was horrible, she withdrew my application and refused to answer my questions and when i asked why she withdrew my application, she responded she is not required answer me. I asked her what my next steps were, she said i could visit the branch (despite telling her that i am 5 hour drive from where i live, , which i was okay making a trip for) and but she kept going on that we cant guarantee anything to you even if you were come in (what a negative way to welcome your new customers). I told her attitude towards me was unacceptable, she didnt care. She is incapable, doesnt care for her customers. She is disgrace to this Credit Union. I regret to have given this credit union a chance for my banking needs.

Published at 4 years ago

One star is too many. As many others, we have been long term members. We have had multiple mortgages through them along with car, RV and boat loans. They have always been great to work with until we applied for a refinance this year. We applied in the beginning of March. First two weeks were fine, then it went downhill quick. Now I know these are unique times and low interest rates but as of this review date, we still havent closed. We are in our 15th week and it will be over 16 weeks by the time we close. Then they tell me I have to prepay our house taxes 2 1/2 months early even though we arent escrowing anything. Then on top of that, our first payment isnt until September 1st even though we are closing June 30th. Not a big deal except we have to pre-pay the interest from June 30th until September 1st even though I will be making a payment on my own August 1st. We have a friend that has been a realtor for over 20 years. He says Arbor is the worst out there. Use them at your own peril.

Published at 4 years ago

Just closed on a refinance yesterday. The initial process was a little slow, but I think its mostly because interest rates were at records lows, so the volume of applications was quite high. Once we got going, it was smooth sailing. Most importantly, I never felt like anyone was trying to take advantage of us. We got a very good rate with a shorter term and smaller monthly payments. I have also been pleased with their online banking system. Some credit unions can be technologically archaic, but their interface is intuitive and modern. Very happy so far!

Published at 4 years ago

Published at 4 years ago

This is a top notch financial institution with a ton of extremely knowledgeable people. Highly recommended.

Published at 4 years ago

I love Arbor!! I was able to get my dream car at an exceptional rate within a matter of minutes. Dealership wouldn t allow the check to be overnighted so they met with the sales rep the next day to hand the check over before my car was hand delivered! Don t let some of these negative reviews fool you as with any bank, there are policies and disclosures that NEED to be read and followed correctly to avoid fees. There is nothing hidden and their customer service is unmatched!

Published at 4 years ago

Im not sure what has happened over the past several years, but Ive been in a member for a few decades, and theyve gone down hill at a steady pace. It used to feel like an actual credit union, where being a member meant something. Now - big bank feel and actions. Fees increased to match big banks, same with policies. Holding deposits unnecessarily long, etc. Whatever training has fallen aside too, as the experience is horrible typically at branches. I would not recommend them to anyone. PS - no need for some cookie cutter response from Arbor, Ive tried many times in person and by phone, no need to try to make yourself look good by a politically correct response.

Published at 4 years ago

I am so glad I switched to a credit union! I dont have to pay any fees for my own money. This particular Arbor location has helped me numerous times with different problems over the years. The people are always polite and helpful, not to mention the building is absolutely beautiful. Its a comfortable setting that makes me enjoy interactions there, despite sometimes unfortunate circumstances for visiting. Thanks 9th st Arbor!

Published at 4 years ago

My loan was not an easy one, And Scott Cowherd my loan officer was able to pull it off. I give them all the credit in the world for making it work. Now my wife and I are first time homeowners and could not be more happy , thank you arbor mortgage.

Published at 5 years ago

Excellent customer service and support. Staff are friendly and efficient

Published at 5 years ago

I had an excellent experience with Arbor Credit Union, specifically their mortgage services! I worked closely with Scott Cowherd who did a phenomenal job from A to Z. He was very responsive and informative. My mortgage went through quickly and without a hitch! I highly recommend this credit union to anyone from banking needs to home purchases.

Published at 5 years ago

Published at 5 years ago

It seems that I cannot get into my checking account records if I have unsuccessfully tried to get into my information four times. This has gone on for quite a while and I am not sure just what action has been taking place within the account itself. I have called whoever is on duty in weekends and they will transmit a one-time only temporary access word to be used within a short time and is in my g-mail account. By the time I can get to g-mail it is there but time is running out. I am not sure how many times that I have contacted them many many I am sure. By the way to anyone who is interested there is a problem with g-mail (too many) they may not forward your secret password until you are at 100 or less. They suggest you do bulk deletion until there is ROOM for your emergency word.. Has anyone been told that? I havent.

Published at 5 years ago

I have been with Eccu for 20 years and had no problems. Currently Arbor Financial has continued to charge my online baking $35 when my online bills are on the same date as my direct deposit. Their response is that the online bills are taking out at 5:00 in the morning and my deposit isnt posted until 9:00 when the bank opens. How can a bank pay a bill when they arent open. All transactions for the day should be when the bank opens. Also I am able to see my deposit after 5:00 on Thursday.

Published at 5 years ago

I would give this location 0 stars if I could. Leanne is consistently rude and condescending. She should not be working in a customer service role.

Published at 5 years ago

Absolutely phenomenal customer service.

Published at 5 years ago

It has taken me awhile to get on here and write this but I figured it was time to! RYAN TAYLOR is the only reason I use this bank. Every time I need anything he goes above and beyond my expectations. I have told my friends and family about him and they have all used him over the past two years. Thank you for making banking that much easier Ryan! Customer service at its best. :)

Published at 5 years ago

When talking with Tony Flanders in the loan department I instantly felt like he was an old friend. He listened and really cared about getting us the best opportunity. He continued to check in with me and I feel I could reach out to him anytime. I am so thankful he was able to get us a consolidated loan and its taken a weight off our shoulders. He really went the extra mile. Thank you Tony!

Published at 5 years ago

Great experience with Tony Flanders, helped me with my auto loan, very fast and professional make sure to ask for Tony!

Published at 5 years ago

I highly recommended Arbor Financial Credit Union! Tony Flanders is the man to see about loans in general! Just when I thought I was out of luck, Tony and Arbor Financial found away to get me approved for an auto loan. Saved me a ton of time and trouble in a moment of need. I will always bank with them as they have shown loyalty to me. Thanks Arbor Financial!

Published at 5 years ago

I would give zero stars if I could with all of the problems I have had the last few months. Check your accounts! Arbor is charging ODP fees even with positive balances!

Published at 6 years ago

For nearly eight years this credit union has done all they can to help make our dreams come true. Top marks!

Published at 6 years ago

Published at 7 years ago

Terrible bank went so far as to steal 33$ from disabled person and their 2 small under5 year old children

Published at 7 years ago

Formerly ECCU, Arbor has helpful, friendly staff. The paperwork/procedures werent always clear to customers (or staff). We got different stories on different days, but it was easy to resolve.

Published at 7 years ago

I needed a loan asap. Sydney & Tim helped me out so quickly. I cant thank them enough. Less than 24hrs and it was completed.

Published at 7 years ago

About four years ago, I moved 900 miles North to Kalamazoo. I lived within walking distance of Arbor Financial (ECCU at the time.), my first business contact in Michigan was made at the 1551 S. 9th Arbor. All of the staff at this Credit Union are so personable, ready to assist, and sincere when they offer to help. From the beginning to this date, I have been made to feel as though I am visiting with neighborly friends with every contact I have with them. Though this is not a personal / individual communication, I do sincerely wish everyone of the Arbor team members at the 1551 S. 9th in Kalamazoo the very best.

Published at 7 years ago

They have been my bank for nearly 10 years and have been fantastic to work with. I do all my banking through them and even used them for my first home purchase. Highly recommended.

Published at 7 years ago

TONYA is the BEST! shes so patient and kind! she will absolutely try her best to work with you. i highly recommend asking for her if you ever need a auto loan or to refinance! LOVE HER

Published at 7 years ago

Ive worked with Tonya on a few recreational loans for boat sales. Shes incredibly quick to respond and very fast to get my customers approved. Highly recommended

Published at 7 years ago

Ive been with this credit union for 15 years and I loved it because It didnt charge me when I overdraw from one account to the other. I would even recommend this to friends and strangers because the bank worked so well for me. However, the moment I moved to Grand Rapids it became complicated to use. Its hard to access money and if I want to buy something for over 500$ on the weekend i cant. Now that Im back in Kalamazoo its getting worse. If I want to spend 300$ on saturday I can only spend 200$ on sunday and they wont let me raise that limit because I dont have a credit score. I cant even call outside of business hours to get that changed for a payment. With technology the way it is today one would think they could offer convenience but they dont. Theres no place to call outside of business hours for problems with accessing your account if theres a limit on it even though the money is clearly in the account. Even the 800 number doesnt have the means to help with that. I even went in and asked and they said they thought there was a number to call but id already called the numbers and there was only fraud/lost or stolen card help. Even though all of this happened I wanted to stay because they dont charge for an overdraw but today I overdrew for the first time in years and I saw that they started doing that. Theres a 5$ fee and of course I wasnt notified of the change, why would i be. It probably changed years ago and I didnt know. Its really hard to figure out policy when there are changes the website isnt user friendly at all and even when the bank tellers dont know information in my case the managers didnt either. I was very polite and patient (hard to believe these days that a customer would be that way) but they were polite back and uninformative when it seemed like they knew it just wasnt possible to help me get more money from my account than 500$ at a time and then 500$ more in an atm. I wish they would have just told me that there wasnt a way to raise it since I dont have a credit score, instead of wasting my time looking for a phone number that didnt exist. Some things in life cost more than $1000 and I dont like using credit cards. I understand why they have limits but a customer should be able to raise them 24 hours in case something happens like they need new tires on a sunday. Then there are the sneaky charges they put on accounts without asking like paper statements and the only way to take them off is to request it after noticing. And this is something that most places do anyways but their interest rates are so low that you cant earn any interest because youre paying fees that are more than the interest you would make on a savings account. This credit union is inconvenient and now they have sneaky charges and low interest rates on savings accounts that make it not worth the inconvenience. ECCU/Arbor was a credit union, years ago, but now theyre acting like a bank. Im leaving as soon as possible.

Published at 7 years ago

Ive been banking here ever since I opened a bank account (well, my parents did for me!), and have not had any problems.

Published at 8 years ago

Love ECCU, well now Arbor! Thanks for having such great customer service. I never have issues with my banking. I love the app as well, makes it convenient to quickly look at my balance and make automatic transactions. Keep it up!

Published at 8 years ago

I am incredibly disappointed in the new online bill pay options and the inability to make payments from outside institutions. This was one of the reasons I previously liked ECCU. I will not be doing business with them once I have my loans paid.

Published at 8 years ago

Waited on the phone for 20 minutes to find out the hours on new years eve. Didnt ever get an answer so I just showed up and they were closed. Happy New year time for a new bank.

Published at 8 years ago

Kings of misinformation and a terrible website. Here their hours for Saturday clearly say 9AM to 1PM ...so, this past Saturday I arrived at 12:30 only to find the sign on their door says closed at 12 noon! Major inconvenience thanks to their oversight and not being able to stay on top of their public information online. As for their website, Ive banked with four other institutions in the area (including 2 credit unions, of which one I am still a member), and ECCUs website looks great at first -- colorful and interactive, but DONT BE FOOLED if you are considering membership at ECCU. Their online banking for their most important people (i.e., their customers) is the worst Ive ever seen. I am technically literate, spending hours on computers each day, and their online banking is not only USER UNFRIENDLY but it is a complete waste of time. They used their money (e.g., from customers fees and interest) to upgrade their entire website/online banking system last year and its your (members invenstments) in what has been this once great and long-standing reputable CU that have been a complete waste down the drain. Whats next?... probably the same as other Google review responses. Someone from CCU will respond saying theyd love to have me come in and have them show me how great their website/online banking works. Hear this ECCU: I dont want someone to have to show me how to use *your* terrible system -- I know how to use websites and other online banking systems just fine because, unlike yours, they work!

Published at 8 years ago

Published at 9 years ago

Sidney Ellis (Not related) is a wonderful customer service person. He has always worked his hardest to get great results for me on loans. Sometimes it did not work out in my favor,but he had great follow up with me. It has worked out in my favor and was able to have extra cash when needed. I have not been this happy with a banking institution in quite some time. Thank you all for everything you do, but thank you Sidney.

Published at 9 years ago

I have been a long time member, but HATE the new online banking. It is very difficult to access. getting into it with out a customer service rep is impossible.That means if you are trying to bank online during off hours, you are out of luck!

Published at 9 years ago

Published at 9 years ago

Published at 10 years ago

Published at 11 years ago