Member First Mortgage

Marta and Bethany at members first mortgage were absolutely instrumental in assisting me in obtaining my first mortgage. They were responsive, easy to work with, and so informative. They value my business and time, and always looked for the best solution for me as a first time home buyer. From all the house offers that fell through, to finally scheduling the closing on my final inquiry, they were there every step of the way to make the process as smooth and pain free as possible! Thank you Marta and Bethany!

Published at a month ago

I was recommended them by my credit union and I can't even get in touch with anybody to talk about applying for a mortgage. They said James rogers would call me back. They even gave me his number to call him, he absolutely never answers. So they've lost my business before they could even get it. I need a mortgage lender That's good in communication. The customer service is disappointing.

Published at a month ago

I'm a real estate broker and I assure you that if you send me an offer with this company as the lender, I would recommend my sellers not to accept it. The communication and lack of professionalism is unforgivable.

Updated from one star to three star because the supervisor did at least reach out to me to help. I still recommend staying away from Zach Carlson as he doesn't know how to use a phone or email.

Published at a month ago

I applied for a mortgage, and closed on the property. Prior to a single payment being due, the mortgage was transferred to a different company. I was not told my mortgage would be sold and the first communication I received was from the institution taking over my loan, so I have to give them the lowest rating as they denied me the option to have any positive experience.

Published at 2 weeks ago

Michael Rice did a great job getting the house to close, even after I had chosen another lender originally. Mike stuck by his word and didn’t hold it against me. I appreciate everything he did. Definitely recommend using him.

Published at a month ago

My sister passed away, so I filed an Informal Probate for her Estate. In the meantime I have payed her mortgage & tax bill from my personal account. I find out I overpaid her tax bill. Now they won’t re-issue the check in my name but will issue the overpayment in my deceased sisters name.

I have been fighting with Members First since December 2023, to no avail. My recommendation is to find another mortgage company to deal with rather than these idiots.

They have called me but again they will not reimbursement me for any overage payment. Not unless I reopen my sister’s Informal Probate, which will be another 300-400 dollars for me.

They certainly don’t have an issue with taking my payments but man, they must really be desperate for money to keep an old ladies over payment.

Wow, these people are so GREEDY!!!!

Published at 3 months ago

I would not recommend if you are looking to get into your home in a timely manner. My closing date was pushed back several times. It took them over a monthly to actually get the ball rolling. Even my lawyer said they seem incompetent. It had been nothing but a hassle working with this company. I started receiving multiple emails from Zach after I switched people since he made zero effort to contact me and when we did speak he didn’t know ANYTHING! I got switched Jim. Jim was a little better the first couple weeks but we seemed to fall into the same habits. I wouldn’t recommend doing business with them.

Published at 4 months ago

Joel and Brianna at Credit Union One did a good job guiding us through the purchase. Would recommend them.

Published at a week ago

Pleasant experience. Reliable, trustworthy, very responsive and great communication. Seamless and efficient process, was able to close in less than 1 month. Overall very happy with my experience and would definitely recommend Memberfirst.

Published at 4 days ago

Joel and Brianna at Credit Union One did a good job guiding us through the purchase. Would recommend them.

Published at a week ago

I wouldn t recommend these guys. They apparently didn t calculate taxes for escrow and surprised us by raising our monthly mortgage payment by $1000 without warning.

Published at 2 weeks ago

I applied for a mortgage, and closed on the property. Prior to a single payment being due, the mortgage was transferred to a different company. I was not told my mortgage would be sold and the first communication I received was from the institution taking over my loan, so I have to give them the lowest rating as they denied me the option to have any positive experience.

Published at 2 weeks ago

Everyone was professional and experienced. They are highly trained and still willing to answer questions you will have a long the way. Wonderful experience.

Published at a month ago

I was recommended them by my credit union and I cant even get in touch with anybody to talk about applying for a mortgage. They said James rogers would call me back. They even gave me his number to call him, he absolutely never answers. So theyve lost my business before they could even get it. I need a mortgage lender Thats good in communication. The customer service is disappointing.

Published at a month ago

Michael Rice did a great job getting the house to close, even after I had chosen another lender originally. Mike stuck by his word and didn t hold it against me. I appreciate everything he did. Definitely recommend using him.

Published at a month ago

Marta and Bethany at members first mortgage were absolutely instrumental in assisting me in obtaining my first mortgage. They were responsive, easy to work with, and so informative. They value my business and time, and always looked for the best solution for me as a first time home buyer. From all the house offers that fell through, to finally scheduling the closing on my final inquiry, they were there every step of the way to make the process as smooth and pain free as possible! Thank you Marta and Bethany!

Published at a month ago

Im a real estate broker and I assure you that if you send me an offer with this company as the lender, I would recommend my sellers not to accept it. The communication and lack of professionalism is unforgivable. Updated from one star to three star because the supervisor did at least reach out to me to help. I still recommend staying away from Zach Carlson as he doesnt know how to use a phone or email.

Published at a month ago

Published at 2 months ago

We recently had the pleasure of working with Joel Ingraham and Brieanna Jamoroz for our new construction mortgage. Every question was answered, everything was explained, and they were easy to contact and communicate with. They helped coordinate with the builder and title company, making the experience truly seamless. We highly recommend working with them.

Published at 3 months ago

Published at 3 months ago

Overall good experience and service. I would have liked the process to have been a little faster but for the amount we saved using the product offered it was worth a little extra time.

Published at 3 months ago

My sister passed away, so I filed an Informal Probate for her Estate. In the meantime I have payed her mortgage & tax bill from my personal account. I find out I overpaid her tax bill. Now they won t re-issue the check in my name but will issue the overpayment in my deceased sisters name. I have been fighting with Members First since December 2023, to no avail. My recommendation is to find another mortgage company to deal with rather than these idiots. They have called me but again they will not reimbursement me for any overage payment. Not unless I reopen my sister s Informal Probate, which will be another 300-400 dollars for me. They certainly don t have an issue with taking my payments but man, they must really be desperate for money to keep an old ladies over payment. Wow, these people are so GREEDY!!!!

Published at 3 months ago

Published at 4 months ago

Published at 4 months ago

Shout out to Wayne Fuller! The best in the biz

Published at 4 months ago

I would not recommend if you are looking to get into your home in a timely manner. My closing date was pushed back several times. It took them over a monthly to actually get the ball rolling. Even my lawyer said they seem incompetent. It had been nothing but a hassle working with this company. I started receiving multiple emails from Zach after I switched people since he made zero effort to contact me and when we did speak he didn t know ANYTHING! I got switched Jim. Jim was a little better the first couple weeks but we seemed to fall into the same habits. I wouldn t recommend doing business with them.

Published at 4 months ago

Would not recommend. Horrible communication and assistance through the approval process. We ended up using them after all the hurdles due to convenience, but would certainly not recommend.

Published at 5 months ago

Very helpful process with videos explaining each step all supported by a helpful and responsive staff.

Published at 5 months ago

Brieanna from CU One is fantastic to work with. She is very knowledgeable and goes out of her way to provide her clients with various options to suit their needs. Also, she is very responsive - always willing to answer and help with any questions. Ensure her clients expectations are met!! Highly recommend her.

Published at 5 months ago

I do not and will not ever recommend Member First Mortgage to anyone. This company seems to be in the business for taking homes. My experience has been a very stressful one with this company. Last year my income was cut 60% due to a divorce and a loss of income due to illness. I got another job in December 2023 where I am now making way less than when I obtained a mortgage with this company. I advised First Mortgage of my hardship and applied for a modification and was told NO very quickly. I provided all the documentation they advised me that they required, they so called reviewed it and told me sorry, cant help you...pay up or sheriffs sale. So I sold my vehicle and started pawning some personal belongings in order to keep up with my mortgage so I will not become homeless. I am 61 years of age and have never been evicted or homeless in my entire life and I do not want to be especially being a female at my age. I came back to first mortgage again and asked for or filed for a forbearance due to my financial hardship and once again provided all the required documentation and was told NO again. So I sold and pawned more personal belongings. I am a 61 years old black hardworking woman and to be in this position is very stressful. This company will give mortgages but once locked in, should you fall into a real verifiable hardship they will not budge or work with you. When I was once paying all of my bills due each month in full to now having to choose to get medication and eat and make arraignments on my utilities. I cannot help I have health issues and had to quit my $100,00.00 a year job due to my health challenges to this. The HOME PRESERVATION department at First Mortgage are uncaring, heartless and cut throat. BEWARE. I GIVE THEM NO STARS IN THIS REVIEW.

Published at 5 months ago

Our mortgage refi was a pleasant experience. From the brief, informative, videos to the quick response whenever we had a question. The process was seamless and surprisingly quick. I definitely recommend Member First Mortgage!

Published at 6 months ago

Great company to work with. Marta did an amazing job. The care and professionalism I received was a breath of fresh air after I tried to work with a large bank on my matter. I highly recommend this company.

Published at 6 months ago

Lots of incompetent people working here i wouldn t advise mortgaging with them. Choose someone else if possible. They ve tried to bill me multiple times for increases that never happened or they knew about. They ve tried to bill me for missing escrow that evidently came from Them not doing their due diligence and getting the proper insurance information from The previous year. They ll let the bill go up for months and then contact you saying you owe this lump sum. Every time I ve called to talk to them they ve gotten loud and hostile with me about the situation and I mean every time. They re just as bad as the people working the BMV wit their attitudes. As soon as my insurance policy is up I ll be mortgaging with another company. I ll be damned if anyone raises their voice and talks to Me the way they did and multiple people at that.

Published at 6 months ago

Good, smooth experience working with Chris Papagni at Member First Mortgage! Closed on time without any hiccups!

Published at 6 months ago

If you are looking for unexpected double charges and less than helpful customer service that basically blames you for their ignorance then member first is what you want. If you want better than that then literally any bank would be better.

Published at 7 months ago

Great service, beyond friendly helpful staff. Quick if not instant responses to questions or any other issues. Highly recommend Member First Mortgage.

Published at 7 months ago

My experience with members first mortgage was exceptional! I would highly recommend anyone looking for a mortgage to go to members first mortgage. My mortgage consultant, Marta Dulaney went above and beyond in administering my mortgage loan! Marta Dulaney, Heidi Brower and Patty Fisher showed attention to detail that I don t believe I wouldn t have received from any other mortgage company. I was always well informed on the processes and the timeline the documents would be received and were needed. When interest rates come down, I will definitely be refinancing through members first!!! Thank you very much and it was wonderful working with your team.

Published at 7 months ago

It was such a smooth and stress free process working with Michelle Dzon & Heidi McPherson. I would highly recommend Member First Mortgage. I only worked with Erik Fellers a few emails back and forth but again great communication. Thank you thank you!

Published at 7 months ago

Published at 8 months ago

Marta was incredible to work with and made the first time home buying process very easy!

Published at 8 months ago

The person overseeing the mortgage process was extremely rude several times when I asked questions concerning the process. I even told him I didnt appreciate his rudeness several times. We were late to the closing because he didnt tell us where it would be. We started the process at our local bank (everyone there were polite) so we assumed it was to close at the bank. By time I got a hold of him the day of closing we were an hour behind and he then informed me the closing was at the title company 25 mins away. When I asked him why he never informed that the closing wasnt at the bank he said all closings take place at the title company and you should have known that. I have had three mortgages in the past and they were all held at the bank. I then told him he was being rude to me he suggested next time I should ask where its being held and it wasnt his fault or job to tell me.

Published at 8 months ago

I highly recommend Member First Mortgage, They went out of their way to be sure I got the home I wanted and made me feel important the whole way through the process.

Published at 9 months ago

Michelle Dzon was outstanding. Very knowledgeable, efficient and great communication

Published at 9 months ago

Published at 9 months ago

Not a great 1st start I get a letter today from my previous mortgage company saying that Member First Mortgage now servicing my loan as of Feb 1st and as if today I still havent received anything from them about a new account number or anything on how to now make my payments and of course they dont have weekend hours to speak with someone, nice way to welcome your new clients!!

Published at 9 months ago

They were always helpful. Very friendly, the michigan office people were awesome

Published at 10 months ago

We had the pleasure of working with Michelle Dzons team and the experience was outstanding. Their responsiveness and helpful guidance made our closing process exceptionally smooth.

Published at 10 months ago

I was losing my home in 2010 due to the housing collapse and loss of a job. I was forced to refi under HARP. Luckily found a job, refi was good. I have had to call them 2 times since 2012. Both times unacceptable response time and waste of time. Trying to get rid of PMI, filled out form, didnt hear anything for over 35 business days. Called, sat on hold for 20 plus minutes to find out I would have to pay to get PMI off, even though home values way up. Original eval of property in 2012 was done electronically, during housing decline, not a market search. Loan to value ratio out of wack and they hide behind Freddie Mac.

Published at 11 months ago

Thank you, i am so grateful to have your help in this situation.

Published at 11 months ago

very helpful!!

Published at 11 months ago

Responsive and transparent. Closed w/o a hitch. Great experience.

Published at a year ago

I loved working with member first mortgage lender company. They make my path to closing for loan processing very smooth and I wanted to specifically appreciate Chris Papagni and Bethany Nowak for their help. I would recommend others to utilize there great offers.

Published at a year ago

Marta Dulaney and Heidi Brower were so helpful and knowledgeable. I would absolutely recommend all my friends and family to use Member first mortgage.

Published at a year ago

The team over at Member FIrst Mortgage are top notch! I ended up choosing their company to help with my mortgage needs due to the level of professionalism and open and fast communication. The team at Member First were always happy to answer my questions and made the home buying process clear and easy! I would recommend this service to anyone looking to get into a home today, you wont find a better team to work with.

Published at a year ago

I worked with Marta Dulaney securing a mortgage for my brother. She was professional, knowledgable, kind and patient. She walked us thru the entire process and answered our many questions even at 5:00 on a Friday evening! Buying a home can be stressful but working with Marta was a pleasure.

Published at a year ago

Marta and Heidi, wow what a team. I was wanting a home loan and they did it for me. Quick to, good advice, helpful, I cant say enough about them theyre awesome.

Published at a year ago

Best company with such compassionate staff!

Published at a year ago

Our Mortgage Representative, Chris, was very knowledgeable, responsive, and pleasant. He walked us through the process and got us the best rate for our situation. I would highly recommend First Mortgage.

Published at a year ago

Marta Dulaney and Heidi Brower are the BEST! They were exceedingly helpful throughout this arduous process. There were a couple of bumps in the road along the way. Who knew that there was some odd paperwork for things? Thank you to both women for doing their level best to make this as painless as possible.

Published at a year ago

All personnel with whom I interacted were above reproach.

Published at a year ago

I have had Member First Mortgage for 9 years. I recently had to refinance. The attention, care and personal relationship I received was outstanding. Jim Rogers helped my through the entire process and I loved working with him. Meghan Showers, Paige Moore and Phyllis Hill also played a big part. They were kind, friendly, informative and made the procedure painless! Thank you to all. If you dont have a credit union, I highly recommend switching over! They truly care about the people they work with and it showed!

Published at a year ago

Published at a year ago

I worked with Marta to purchase our home! She was amazing. She helped throughout the entire process and answered and explained things to me when I had questions (which were a lot as this was our first time purchasing a home). She was so helpful and I would recommend anyone to her to help with purchasing a home!!

Published at a year ago

Published at a year ago

From start to finish it was an easy process...for us. They did tremendous work to make it smooth. Also, their website is so simple even a 68 year old guy can navigate it without a sweat.

Published at a year ago

Chris P. and the team at MemberFirst are responsive, helpful, and knowledgeable. They helped to simplify the whole process and kept everything on track.

Published at a year ago

I worked with Chris Papagni and his team on a purchase mortgage. The team was professional, responsive and completed underwriting in record time giving us the option to close sooner. Great rates, excellent service. I would highly recommend Member First Mortgage to anyone in need of property financing solutions.

Published at a year ago

Absolutely the best. Chris and Tanya with members first went above and beyond . I don t know how I would ve gotten thru this process of buying my home without them. I would absolutely recommend them to family , friends etc. the customer service was phenomenal. Chris and Tanya were truly a blessing.

Published at a year ago

Published at a year ago

Published at a year ago

They were always very friendly and helpful with all my questions during the process of buying my first house.

Published at a year ago

We have had the best experience with Member First Mortgage. Everyone has been so easy to work with, so professional yet personable. Calls answered immediately or within the day. Cannot say enough good things!! You will not be disappointed!

Published at a year ago

We worked with Member First through OMNI Community Credit Union based in Battle Creek, MI. Everything was as smooth as silk. Our interactions were always friendly and professional and documents were easy to read and understand. When we got to closing, there were no hiccups at all. A great experience all around.

Published at a year ago

Great team of people to work with. They were very helpful and answered all of my question promptly and made my new home purchase smooth and stress free!

Published at a year ago

It took 4 months for me to do a simple refinance they were not very knowledgeable.

Published at a year ago

I have just had a pretty pleasant experience with Marta and Jessica at member first mortgage. Just couldnt ask for more. This is what we need from you, this is what we can do for you... Ok , lets get it done. I believe about 4 1/2 weeks from my first phone call to signing. Fantastic!

Published at a year ago

Diane was amazing! She was always available to answer any questions and addressed any and all concerns we had. As first time home buyers, we were nervous and a little scared. She made the experience very easy! Highly recommend

Published at a year ago

Great rates and amazing customer service! I had the privilege of working with Marta Dulaney who was an absolute delight to work with! I have truly never worked with anyone in the financial industry and rarely anyone in customer service who displayed such patience and kindness! I reached out to Marta practically everyday for an entire 1.5 months, and her demeanor and attitude never once changed towards me. She was never short tempered or ill mannered. She understood my situation and that I had a lot of questions. She was thorough and polite in every single response. She was truly a jewel to work with and I hope Members First Mortgage recognizes the Quality, Excellence and Beauty they have in Marta Dulaney!

Published at a year ago

Only star - because the process was finally completed, but I completed the application Nov 29 but we didnt close until January 20. I know we had holidays and such in the middle there, but this process takes way too long. Way to many hoops to jump through and they keep moving the hoops. Here is your target - oops! Just kidding was the the way member First Mortgage played the game with me. Not at all happy with the communication between the different units within the company. One person in particular was so rude, every time she called I would grind my teeth to keep from telling her what I thought of her and where she should put her mortgage. I was treated as if I was lying to them right out the gate, never treated with respect or honor. Just a horrible experience with the company employees. That said- I did get a decent interest rate, and once all the moving targets were finally hit the process went ok. Just ok, not great, not even good, just ok. Member first seems to be of the mind that they are doing me, the customer a favor, they fail to understand that it is I (and us), who have come to them. That it is us doing them the favor by choosing to work with them. I will never go back to Members First. I recommend you try somewhere else, too.

Published at a year ago

Member First Mortgage was wonderful! I had Heidi and Jeremy and both kept me updated and we got my refi done quick. This was so comforting considering I tried to refinance with my previous mortgage company and that was a mess. So happy with my service and the outcome! Thank you!!!

Published at a year ago

Published at a year ago

Staff was friendly and helpful. They were able to answer all of our questions during the process

Published at a year ago

Published at a year ago

Incredibly helpful - would recommend highly to anyone seeking a step-by-step easy to follow fast process. No hidden fees, no BS, just straight fast honest answers. Deeply appreciate making such a hard process construction loan to conventional mortgage so easy to understand!

Published at a year ago

They care more about fees generated by a computer program than they care about you. Daylight robbery with no good explanation.

Published at a year ago

This was the best experience I had. Thanks to Mr. Jerry Bailey and Ms. Denise Dixon they went above and beyond to help me make it possible to refinance my Mortgage. My interest rate went from 8.99% to 3.37% which lowered my note by $150 a month and also I have 7 less years to pay my on my home. Its a process, but dont rush it. Thanks again for explaining everything and being so nice, kind and understanding. Yall are the best!!!!!!

Published at a year ago

Never answered their calls, nor called back when messages or emails were sent. Extremely unhelpful.

Published at a year ago

Honestly terrible at every step. Like many other reviewers, obtaining the loan was such a hassle with us constantly being asked for more information and explanations, and our closing date kept getting pushed back further and further (which allowed them to bump the interest rate each time). Now that everything is closed and we are paying off our mortgage I find myself just as frustrated. I have issues navigating their site and logging in to my account every single time. And no app??? What kind of business in this decade doesn t have an app? We used members first because we went through our credit Union (which I typically love), but I would NEVER do that again. If you re being pointed in this direction, just run. The moment we can transfer our loan, we will.

Published at a year ago

Published at a year ago

Published at 2 years ago

Fast and simple we re satisfied

Published at 2 years ago

Very professional. Hands on. Explain everything in detail. Hard working team.

Published at 2 years ago

Personalized service with strong attention to creating a consumer-specific experience.

Published at 2 years ago

Incredible service. Fast, Professional and always quick to answer my questions. Very pleased.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Probably the easiest and best experience I had while persueing a refinance. Diane Scott went above and beyond.

Published at 2 years ago

Outstanding experience! Will probably never go to another place for a mortgage.

Published at 2 years ago

Everyone was great. With my work schedule they made everything very easy for me.

Published at 2 years ago

I cant express enough gratitude to my mortgage team! Desirea, Kevin, and Rebecca have been extremely easy to work with and very responsive! I am a first time home-buyer and they simplified everything for me, making this giant life event hassle-free. We are on the road to closing in less than 30 days, which is beyond amazing! I couldnt imagine getting a mortgage with any other company.

Published at 2 years ago

How do I give a 0. Even as I attempt to write this review, my wife s name pulls up: The mortgage is in my name not my wife s name. I was recently charged a late fee, prompting this review. I do not trust this mortgage company. I have communicated 4 times calling them in the last month. Only to be charged a late fee. When I called 2 weeks ago, Member First put me on hold for over 15 minutes. Finally hanging up. I messaged both Credit Union and Member First Mortgage. My end result was a late fee. I then made my last payment through Credit Union 1. Along with a message explaining I can t talk to a voice at First Member . The last time I talked to a voice, Member First pretty easy to put the blame on credit union 1. Horrible service and the the website is a joke . That s the statement I got from a First Member employee. In closing , why is my wife s name pulling up on the Member First Website? Where are the checks and balances my pmt was not late it s lost between those 2 institutions maybe in the clown tent! R Mendez

Published at 2 years ago

Great job Ken on making the job so easy and smooth.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Poor customer service workers either dont respond to you or flat out lie to you ..... you can find better places to get a mortgage from

Published at 2 years ago

Very good service

Published at 2 years ago

It was a great experience but underwriting slowed the process because they wanted to question true reason for remodel of my 92yo mom s home.

Published at 2 years ago

Published at 2 years ago

I would not recommend Member First Mortgage! I have had to call for a payment coupon the last 3 months. Junes was mailed late & had the wrong zip code on it. So payments for July 1st were late or mailed back to the homeowners. Called today for August 1st coupon, the customer service agent thought it was funny. Asked for a manager never got one. Called back got another customer service agent she would not get a manager. Told her I would drive all the way down to the office if I had to. She started trying to push me to drive down there saying come on, really, etc. I have worked in customer service for 35 plus years & am very understanding & sympathetic with my customers when they have a problem. Member First Mortgage will not be understanding or sympathetic even when the mistake was their fault!!!

Published at 2 years ago

I highly recommend this company. My mother in law referred me and Ive never been so happy with a company. They were fast and to the point with everything. Communication was fantastic.

Published at 2 years ago

Published at 2 years ago

buyer,seller,agent beware in over 10 years and hundreds of transaction I have never had a worse experience with a lender from LO to processor to appraiser run as fast as you can in the other direction from this company

Published at 2 years ago

They are very friendly and helpful. the only thing that was a little bothersome was we had to keep signing and taking in papers instead of doing all the pre-paperwork all at once. the actual closing was fast and easy.

Published at 2 years ago

Published at 2 years ago

I would not recommend Member First Mortgage to anyone. My experience with Zach Carlson was horrible. He wouldnt respond to emails, voicemails or text messages. I had to call his supervisor and leave a message to get this man to call me back. When I would finally speak to him, he sounded as though he didnt have a clue as to what was going on. He would request documents that had already been provided to him. My real estate agent had the same experience with him. She said it was the worst transaction she had ever been a part of. If you do use this company, just make sure youre not dealing with Zach Carlson.

Published at 2 years ago

Published at 2 years ago

If you have a choice, DONT. Should be named Member Last Mortgage Without laying out an entire novel, my experience with this company is: they have high turnaround or absence, which leads to poor communication, poor job execution, and issues with customers. My Credit Union recommended them for a home purchase. Like some other reviews stated, their ability to know what is needed for paperwork collection is just bad. This causes massive delays to get approvals, schedule closings, and overall interact with people who are on the ball. Now trying to deal with a PMI request, They have now decided to only communicate ambiguously through an email called Escrow. EVERY communication with them has been delayed by weeks. No actual name of a person. Just delayed generic responses. Sometimes responses that are not true in the process you are requesting (training issue?) They simply dont care. Or they are simply overwhelmed. Overall bad experience. I cannot recommend.

Published at 2 years ago

Published at 2 years ago

I filled out my application on NYE, Friday evening while I was watching the Times Square stuff. I received a call and email from my OUTSTANDING loan officer Aaron S. that SUNDAY! I repeat, I got a loan estimate on a Sunday of a holiday weekend. I showed the loan estimate to another mortgage broker that I had spoken to, and he thought it was fake because the rate was so low. Quick responses, excellent rate, and I ve already been recommending them to everyone I know who is thinking of buying or refinancing.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

After getting to the point of thinking we would never get a loan because we are self employed and the house we wanted to buy was not the normal, Member First came through. They were honest, fast and answered my questions right away. Very, very happy!!

Published at 2 years ago

I called to ask if they can do a virtual closing, so I dont have to be face to face with a notary during the pandemic. After 6 tries to reach a human, I was told by one of their staff (Phil) that hes had covid twice, and doesnt feel like its enough of an issue that I should care. Eventually I got ahold of the processor Id been working with, whod been blowing me off for a week on the answer to this question (Brooke), who assured me a totally virtual closing is fine. A couple hours later, I got a call from my credit union telling me that MFM decided they cant do a virtual closing, because they arent trained on Docusign (despite having had me fill out several forms using that service already in this process) - nevermind that its the TITLE COMPANYS job to set all that up for the closing. MFM THEN SUGGESTED I USE A TITLE COMPANY OF THEIR CHOICE INSTEAD - A CLEAR RESPA VIOLATION, AND TOTALLY ILLEGAL, IF I WANT TO MEET THE CLOSING DATE. If I had ANY other option for not blowing my closing date, being in breach, and losing my EMD at this point, I would use them. If I am EVER suggested to use MFM again, I will promptly tell whoever makes that suggestion to get bent, and take my business elsewhere. BUYER BEWARE.

Published at 2 years ago

Published at 2 years ago

I sent a email last week and never got a response

Published at 2 years ago

Casey, James, and Kristina were absolutely great to work with! They make the lending process smooth and much less stressful for the clients. Fantastic!! My husband and I are so grateful to have worked with them!

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

We recently purchased a house, and used Members First, because they were affiliated with our credit union. It was not a good experience. It took over 90 days to close, they would ask for information, we would send it, they would say that should do it, and then 2 weeks later, want additional information, or the same information we sent weeks ago. One time they requested info, we sent it, 2 weeks later they told our credit union that we never sent the information they requested. Got kinda snippy, said we were delaying things, until the processor found the information, in her spam Email box. Please do not use this company.

Published at 2 years ago

Brent Simons is EXCELLENT HE makes the mortgage loan process easier, understanding and very helpful. I highly recommend him. Positive Responsiveness, Quality, Professionalism, Value

Published at 2 years ago

Published at 2 years ago

Have done multiple mortgages with Member First - always have excellent rates and are easy to work with.

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Marta was very helpful from start to finish,along with the rest of the team Thanks so much for your help,PS i love my new home. Thanks members firsts mortgage your awesome

Published at 2 years ago

Published at 2 years ago

My mortgage consultant, Mike Young, was excellent. He is the reason that we chose Member First over all of the other lenders that we looked at. I was a first time buyer, and Mike was clear and communicative in regards to the process and expectations. I have a strange work schedule and I work long hours, and his prompt and attentive work ethic made efficient communication possible. We closed yesterday with ease; offer to closing was less than a month. I have already referred people to the company because of this consultant, and he deserves a raise. Thank you, Mike!

Published at 2 years ago

Published at 3 years ago

Excellent experience with Member First Mortgage. Jeremy, my mortgage consultant was super thorough and responsive. Always available to answer my questions and kept me informed throughout the process of updates.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Very seamless refi process. Hurdles along the way were promptly communicated and resolved. Positive experience for sure

Published at 3 years ago

Process was very smooth, closing easy, great rates! Really easy to do business with.

Published at 3 years ago

Had a very convoluted title issue when I divorced and they worked very hard to get all of the paperwork right. Took a while, but they never wavered

Published at 3 years ago

Excellent experience.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

They helped me step by step to refinance mu home. Also I have so many questions and they answered all in a very polite and professional way.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I really liked the low key non-aggressive approach to discussing and working through to a refinancing package that was just right for me.

Published at 3 years ago

they work there bitts off to help you

Published at 3 years ago

I had a great loan experience using Member First Mortgage! Much better than my experience with Rocket.

Published at 3 years ago

Everyone I worked with was very helpful and patient. It just was a surreal process because so much of it was via email and digital signing. Otherwise very professional.

Published at 3 years ago

Would definitely not recommend! Started refinance in January, finally completed in May. Had not even made second payment and they failed to pay my I home owners insurance out of escrow account and let my insurance lapse. Had to make payment to reinstate insurance out of pocket, when they reimbursed my payment it was $105 short. Failed to pay property taxes out of escrow on time. When I complained they said that there were a lot of people that had recently quit. High turnover most of the time equals bad company. If I didnt have $10,000 in closing costs wrapped up in this company I would go somewhere else. I am 3 months in with them now and would not send my worst enemy there. If you are thinking of using them RUN FAR, FAR AWAY!

Published at 3 years ago

Published at 3 years ago

Wed like to thank Members First for affording us the home of our choice and for the timeliness of getting this process completed. Going forward we know who to recommend to our family and friends.

Published at 3 years ago

Phenomenal services. Everyone I worked with went above and beyond to assist me with my loan.

Published at 3 years ago

So happy with the mortgage process to get our first home!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Was able to lower my rate and monthly payment

Published at 3 years ago

Published at 3 years ago

Team works makes the dream work! Remember not to let the ball drop!

Published at 3 years ago

All the people who helped me along the way have great attitudes and were very professional. They go above and beyond in everything they do. The company is not just to get your business but they wanted to make sure that the customer is happy and got the best service. Im truly satisfied with their excellent service and happy to recommend them.

Published at 3 years ago

They were all very nice & professional & knowledgeable, couldnt ask for better service & rob Kennedy was extremely patient with me, couldnt ask for a better team of professionals to handle my case, they were all great, rob, Paige, kace, & john, if I forgot anyone Im sorry but again great teamwork & staff

Published at 3 years ago

Could not have been better in any way. Very pleased.

Published at 3 years ago

My loan officer was simply the best!

Published at 3 years ago

Published at 3 years ago

Great customer service. Very pleased with the entire Mortgage experience. Went smoothly with Document sign. thanks

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Member First Mortgage has been Great to work with! They helped me to refinance my mortgage and get a really good rate!

Published at 3 years ago

Buckley Geno is the most unprofessional useless person I have ever worked with. Hes dragging his feet and weve missed our closing date and are at risk for missing the next one. When asked several times if anything else was needed he finally replied with no only to find out (less than a week from our closing) we needed something else. He cant ever be reached by phone, only email and when he does respond he doesnt answers your questions. The mortgage person is who makes the calls to the title company not the buyer. He has no sense of urgency! If something is needed and is time sensitive a phone call should be made. We have zero faith is his work and even less trust. I pray that by some miracle we make our closing and can finally have our home.

Published at 3 years ago

We have been dealing with this company trying to buy our house. They keep asking for the same documents over and over and keep wanting more. So far this has been a 6 month process and we have missed our closing date twice. This has been a very stressful and long process that shouldnt have taken this long to do. Can never get ahold of anyone to see what is going on and when you of get ahold of someone all they say is its a waiting game. This process should not take 6 months!!!

Published at 3 years ago

Terrible experience and they left me with no lender in the middle of a real estate transaction. I paid $595 for an appraisal then another $450 for an engineers report as requested. It then took them over 20 days to get the appraiser to the property, which put my deposit on the line for due diligence. The appraisal finally came back just a hair under value (which was good news I negotiated the difference), Wayne Fuller then informed me that they cant do the loan because the underwriter wants more comparables. The reason they stated was that a Fannie Mae investor was going to buy the loan and their guidelines state they needed more comparables to support the value. Regardless of what the appraisal report said they refused to use it, even though the value was there and that it was done by a licensed appraiser that they hired which I paid for. They then issued me a decline in the middle of a transaction and forced me to start loan shopping again. No attempt to remedy the issue or offer me a credit towards another property. Not to mention the communication with my lender was very limited. I went over a week without hearing back from them. Public be warned lest you lose money.

Published at 3 years ago

Published at 3 years ago

I applied for a home equity loan with Northwest Community Credit Union. For some reason Member First Mortgage handled this loan for NWCU. After applying for the loan and filling out their paperwork all communication stopped from them. About a month later a different representative from their company called me. I was told the original representative had left the company. It took another month and starting an application with quicken loans for the Member First loan to get done. The interest rate was slightly better with Member First or I would have gone with quicken. I will never do another loan with Member First.

Published at 3 years ago

I felt the Loan Officer was over worked and too busy. The processor left the company but I was never informed who the new processor was or any contact info. Negative Responsiveness

Published at 3 years ago

Published at 3 years ago

Marta was great to deal with being self employed it was difficult but she made it a lot easier. I definitely recommend them to any self employed construction worker.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

I had wonderful experience with Members First Mortgage. My Financial Institution ABCO FCU contacted me with them. I was assigned Mortgage Consultant Debora O. She was professional, patient and understanding. She made the whole process very smooth. I would highly recommend her, her Bank and ABCO FCU for your mortgage needs.

Published at 3 years ago

Mortgage first is a very good company to deal with I wouldn t of had it any other way

Published at 3 years ago

Could not have ask for better service. Jeremy Britt was extremely professional, knowledgeable and always returned phone calls and responded to emails in a timely manner. Thanks Jeremy, we appreciate all that you and your team did to make this seamless.

Published at 3 years ago

Timely, professional and personal. Very satisfied and can highly recommend!

Published at 3 years ago

I had the best 2 people to work with. They were Daniel Iglesia and Rolanda Brown. I had some difficult issues but they were adamant about helping work through them. Excellent service.

Published at 3 years ago

Published at 3 years ago

Great people and great rates. The answered all my MANY questions with knowledge and patience.

Published at 3 years ago

Michelle was fantastic!

Published at 3 years ago

Published at 3 years ago

I wanted to decrease the amount of time from a 30 year to 15. With the rates as low as they are I wanted to take advantage. Members first was very professional, thorough and made the transaction super easy

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Went well and very quickly. Only one small gliche and they were on it right away until it was taken care of. Would work with them again.

Published at 3 years ago

This Mortgage company was very friendly and on the ball. This is very much appreciated.

Published at 3 years ago