Review №1

Tim tusing has very good communication skills. I am very happy with our experience. I never met Tim in person, so meeting a random person online can be scary. Tim put my anxiety to ease. He is easy to talk to, informative and communicates very well. I would highly recommend Tim to my friends. Thank you again.

Published at 3 weeks ago

Review №2

Website and application easy to navigate. Instructions are clear. Time is given to await their review. Not being hurried through the process on both ends is reassuring. Many others would not accept me due to my zip code. Finding a good rate as a retiree now that the Fed has cut rates is difficult; my high-yield savings are no longer as high yield and my T-Bill will probably be just the same. I think this 11-month CD is a good alternative for now.

Published at a month ago

Review №3

Fine -- as long as I can open up the special 11-month CD before the rate changes.

Published at a month ago

Review №4

Published at a month ago

Review №5

i am trying to open a new account online and the application is a bit confusing, and while they said I have a new account, I have yet to idetify which type account i wished to open, which does not seem right to me. I am hoping this all works out, but again, it is confusing. took me a bit to figure out what they were even asking with one of the questions it was so poorly worded. I have opened accounts online before, and did not have this much confusion. Again, I hope it all turns out.....

Published at a month ago

Review №6

The phone was answered in a timely manner. The woman answering was polite, patient and very helpful. Completed the application with minimum effort and confusion. Was successfully approved and look forward to working with Northpointe.

Published at 2 months ago

Review №7

Published at 2 months ago

Review №8

Jason Smith did an amazing job and basically saved my loan! I however, the slow communication with the underwriter really almost ruined the whole opportunity, do be careful and make sure to vocalize all your concerns early!! I would definitely only work with Northpointe again if I could work with Jason, I can tell he put in the extra mile to save my situation. Thanks Jason!

Published at 4 months ago

Review №9

Brett Foster and Leigh-Ann Hopkins exceeded all expectations throughout the entire process. I hadn t dealt with Northpointe in the past and wasn t familiar with them (I live in MN) so wasn t sure what to expect. Their interest rate was by far the best I could find and I shopped a lot of options. Other brokers said there was no way they could offer the rate they did (Northpointe was 1-1.25% lower) but everything worked perfectly. I also had A LOT of questions for them because of my unique situation and they were both so patient and helpful in explaining things. I truly would recommend Brett, Leigh-Ann, and the entire Northpointe team. The online portal for uploading everything was super helpful and they were very proactive at keeping us updated throughout the process.

Published at 4 months ago

Review №10

Initially was a good love for my financial plan, then got sold to another entity that I am still waiting to hear from. Called the other entity and they won t have my information for at least another week. Not stuck in limbo. Thanks Northpointe. Won t recommend.

Published at 4 months ago

Review №11

Sold off home mortgages to what looks like one of the worst rated banks out there. What a smart business move! Will be closing the rest of my accounts out by the end of the year.

Published at 4 months ago

Review №12

I have a mortgage loan with this bank. An escrow shortage was identified in December, 2023 with my loan reassessed property values, no application of the homestead exemption. Contact was made with the assessor s office, and a letter of reduction was sent to me from the Cook County Assessors Office, and I emailed to Northpointe Bank. I followed up with the bank, only to be told they had not received it. The document was sent to the special email address as instructed by customer service. I sent it, again! I made two payments on separate dates to eliminate the escrow shortage. The bank checks were marked escrow shortage. Northpointe Bank applied both checks to the principal, NOT the escrow shortage. I have listened to music on hold, written emails, and talked to countless customer service representatives, in order to get this rectified. As of this writing, one check has been applied correctly, but I was just told moments, ago that I should get a call back today or tomorrow with the 2nd check applied to escrow shortage, and removed from the principal! In our electronic age, I was told that I should have called customer service, and had them apply the funds directly??? The customer service representatives were all pleasant, but there appears to be extreme overall inefficiency with this bank! 5-23-2024

Published at 5 months ago

Review №13

Published at 5 months ago

Review №14

By far the best experience I have had with the bank. Communicate information in a timely manner. I recommend them for banking.

Published at a year ago

Review №15

Website and customer service are awful. Its embarrassing for such a large company to have such a horrible online experience.

Published at a year ago

Review №16

This is the fourth home that I have ever purchased and by far Northpointe Bank has been the easiest loan ever. Steve Brand took care of me through the entire process and his VA loan knowledge is probably the best out there. I highly recommend him and Northpointe Bank.

Published at a year ago

Review №17

Theri Isaacs in the Gulf Coast Florida region is amazing to work with! She has helped my Real Estate Clients for years and recently helped my husband and I purchase another investment property. Great service all around :)

Published at a year ago

Review №18

For AIO loan clients beware: My AIO was paired with Nothpointe and Im not happy with the experience just a week+ in as a customer. Coming from Chase Bank and/or several credit unions in the past- this place is a huge step backwards on most fronts. Depositing a check using mobile app- its been over a week and the funds are on bank hold still. Customer service literally said in the future its worth paying the wire fee in lieu of depositing a check because of how long it takes. Transferring money: when you finally get an external account added, you can plan on many days before the transferred funds land in the account (sounds like a win on interest acrual for the bank). The typical external account link services like Plaid absolutely do not work and you must add ALL external accounts with the 2 deposit verification method, which takes days (hmmm another win on interest acrual). It took over 5 weeks from loan closing to getting account access- another very huge win on interest acrual. Im going to have to get creative going forward banking with them. Good luck and dont close out your current checking account

Published at a year ago

Review №19

Theives, they want to charge 10.00 to pay you bill by phone! Arent banks making enough money already? This is outrageous. You bank officials should be ashamed of yourselves. HowJoeaverage

Published at a year ago

Review №20

Published at 2 years ago

Review №21

Zero communication skills from people who answer the phone. You cant talk to escrow department.They charge me twice for the property taxes and it took 5 months to correct their mistake but only after I filled a complaint with State of Michigan. It seams they start getting something done after the Agency for consumer protection send the letter to this incompetent crooks!

Published at 2 years ago

Review №22

Do not trust this company with an escrow account. My homeowner s insurance policy was cancelled due to Northpointe not paying the bill. I called my insurance company and they agreed to reinstate my policy. I called Northpointe again to get them to pay for the policy and the representative told me the insurance company had them on hold too long and I would have to call them myself and have them bill the bank. So I did that and thought everything was taken care of. Last week I received a notice that my monthly payment would go up over 300 dollars a month due to new insurance provided by them costing double what my old policy cost. I contacted them again and was told I need to provide documentation again. I called my insurance company and they would not reinstate my old policy any more due to the amount of time that had passed. I am currently in the process of getting a new policy so I don t get charged any more for their absurd lender provided policy. I had no insurance for months and wasted several hours of my own time on the phone due to Northpointe failing to do their job and pay my insurance twice. As if that failure isn t bad enough, their customer service has been of little to no help throughout the process. Going through these reviews I see that other people had the exact same problem with their insurance department not paying bills. Update 10/11/22 The escrow department once again dropped the ball, and didn t pay my summer taxes. I just received a notice from the township that it is a month past due. Luckily my mortgage was acquired by another bank this month, so I don t have to deal with this joke of a company any more.

Published at 2 years ago

Review №23

I received a great service experience from Molly F. on your team. She assisted me in canceling a recurring transfer that was next to impossible to disable. She was patient, knowledgeable, and even took the time to speak with a representative at my other banking institution to iron everything out. I look forward to working with Northpointe on another AIO loan very soon.

Published at 2 years ago

Review №24

Kit Bradshaw and Brandon Edwards were absolutely outstanding in our recent home purchase. We experienced major setbacks and it didnt faze them at all, they just kept patiently answering questions and explaining what our options were and what the best product was for our situation, and then when everything was finally settled and it came time to close, it went off without a hitch. I could not recommend them and Northpointe Bank more highly. Ask about their All In One loan if you havent heard of it yet.

Published at 2 years ago

Review №25

TRUST ME STAY AWAY FROM NORTHPOINTE BANK!!!! They purchased my mortgage and have been over charging me for escrow insurance since day one. My down payment was large enough I would pay escrow insurance. Their payment portal does not let you change the amount to be paid so youre forced to pay the amount they or not pay at all. I call after Northpointe after seeing this one my first statement. The gentlemen I spoke to said he see theyre over changing and put in a request to have a supervisor call me back. This was in April and I havent heard from them still (7/27/22). I didnt pay Aprils statement hoping they would give me a call back. Nope, they reported to my credit that I was 30 days late payment...!!! These people are unreal and should not be able to operate a bank. I called today and spoke to a very rude lady that placed me on hold for 20 minutes to tell me she has put in a request for a Supervisor to give me a call lol! This place is a complete joke and plan to refinance with another institution. Do not be fooled!!! When I call me bank, they take care of anything I need immediately and have supervisors standing by to help.

Published at 2 years ago

Review №26

Hi, I found Northpointe bank services to be more professional; effective and convincing in their work. Would highly recommend them! And, my Loan officer kimberly is an highly driven individual. Always available for her clients! She is very polite, understanding., smart and always available to help us. We got best interest rate compare to the market. Also Kim always gave us updates through messages as well as emails. She also gave us time for all the necessary documents she needed everytime during the process. Also many thanks to our loan coordinator Miss Lesa , she has also helped us in this process. We just had closing today and we are glad to choose Northpointe bank and Our loan officer Kim. Thank you again. Najeeb Unnisa Dubuque Iowa

Published at 2 years ago

Review №27

I think Alexa DePaolo of Northpoint Bank is an actual angel on earth. I have wanted to purchase a home my entire adult life and Alexa stayed in touch with me for 3 years until I was finally able to do it this June. Her knowledge of the whole process blows me away and her service style made us feel like family. In addition to her being an all-around beautiful human, she made the process so incredibly smooth. Everyone told us buying our first home would be stressful... well with Alexa, it isnt. I truly believe there is no one better. Thank you, thank you, thank you, so much to Alexa and her team!!!

Published at 2 years ago

Review №28

Im not a newcomer to obtaining a Mortgage.The Northpointe team were amazing.I worked with Taylor Graham and Rose. I really couldnt fault the service. I normally can...Highly recommended.

Published at 2 years ago

Review №29

This is the worse bank I have ever felt with Dan M is a complete rude liar! Diane H is just incompetent she ran my wife s date wrong and now has our credit froze so we can buy our new home now. And yes we confirmed this with equifax. Run far run fast and just use your local credit union!

Published at 2 years ago

Review №30

Thank you Joan for all the work you have done for me. You defiantly have my vote on recommendations in the future. You took something I thought was an impossibility and made it possible. I am very grateful. It has been a pleasure working with you.

Published at 2 years ago

Review №31

Tried to open a savings account with them it has been close to a week with no response to my email and an email that says well be opening this account shortly of course only after they have my routing and account numbers from another bank to make my initial deposit. This is not a good experience AT ALL. Run from this bank

Published at 2 years ago

Review №32

We Just bought out first home and could not have done it with out the help of the amazing people at Northpointe bank! With this being out first home we didnt know where to start, half of the terms used, and we were kept informed every step of the way and are so grateful with their patience and wonderful services! I look forward to using Northpointe in the future!

Published at 2 years ago

Review №33

Published at 2 years ago

Review №34

Within months of having my mortgage refinance to this bank, there was an error in Escrow. First, they paid out a semi- annual tax installment, which wouldve been correct. But then a few weeks later, they paid a years worth of tax installment, causing an overpayment and now a shortage in my Escrow account. I have requested resolution via phone and through their website messaging numerous times with no resolution for almost 2 months now. I am just told Ill get follow up and that its been escalated. This is a terrible start with a new mortgage company and Im feeling a bit regretful going with this company. I just want am answer as to why this happened and how to resolve before my monthly payment increases.

Published at 2 years ago

Review №35

Excellent experience

Published at 2 years ago

Review №36

Amazing Bank, we just purchase our dream home and the process was seamless, credit fully to the loan officer team (Beth and Nichole), amazing experience, Thank you!!

Published at 2 years ago

Review №37

Tried to cancel my PMI payments due to my property value increasing. It is impossible to communicate with the escrow department. Asked for a Manager and was told the same thing, reply to the email we sent you. Run from this Bank....

Published at 2 years ago

Review №38

Terrible experience. Dan was extremely unprofessional took weeks to get answers to simple questions and then when he said we qualified for 30k less then we originally talked about.we had some questions and he became very short and defensive. Then after our phone call he proceeded to tell us through email that he didn t have time to service us and that we should take our business else where. I d recommend any other bank or credit union first.

Published at 2 years ago

Review №39

Crooks! This company withdrew several extra PMI costs from my Escrow account after receiving payoff in an effort to decrease my refund. The company has admitted fault and promised a refund will be issued. It has been 4 months and no refund in sight. Im tired of dealing with this.

Published at 2 years ago

Review №40

I have been attempting to have my PMI removed. After providing documentation that we were below 80% LTV, the person I was emailing, Darrin Fein, simply stopped replying! Ive called, emailed customer service, used the customer service chat... All without reply. Take your business to another bank!

Published at 2 years ago

Review №41

Northpointe was a great bank to work with! Our loan officer made it so easy and stress free for our first home buying experience.

Published at 2 years ago

Review №42

I cant say enough great things about our loan officer who is readily available and an amazing advocate for our personal and business loan endeavors. Unfortunately, I cannot say the same about the departments behind the scenes once the loan is secured. We are about to have our 3rd round of delinquent taxes because the department in charge of our escrow account continues to screw things up. Each tax season (winter and summer) I have to make multiple calls before our taxes are paid correctly. Very time consuming and frustrating when the whole reason I decided to set up an escrow account was to make our lives easier! For any future loans, I will be opting out of this bank managing my escrow account as they are highly incompetent at completing this task.

Published at 2 years ago

Review №43

Highly Recommend! Great People to work with for all your banking needs

Published at 2 years ago

Review №44

Excellent experience. Financed a second home and everything was done within the timelines expected. Our Loan Officer John Moore and Hollie were very communicative from start to finish, which was around 5 weeks in total. Thank You.

Published at 2 years ago

Review №45

Nice building.

Published at 2 years ago

Review №46

My experience with Northpointe Bank was awesome and I couldnt ask for anything better. Jamie Judson and Michelle did everything to make my approval process as smooth as possible. I am extremely pleased with the outcome. Thank you very much!

Published at 3 years ago

Review №47

Duamel Torres and his team did an excellent job. Mr. Torres provided me with the right information in a timely manner to make the process easy and to empower me to make the right decisions. I really appreciate his high level of professionalism and dedication. I am glad I can count on his expertise when I have questions about my loan.

Published at 3 years ago

Review №48

They service my mortgage loan and they dont even know Fannie Mae guidelines for PMI removal. In spite of meeting those guidelines, they have so far refused to approve an appraisal. Wondering how many people these uninformed servicer have turned back for PMI removal and other mortgage issues. Terribly disappointed that Im having to call Fannie Mae to remind these folks of the guidelines that they should know and work with. 1st Update: I paid for an appraisal, money was debited from my checking account, the appraisal was not approved yet they decided to keep the money. After many calls, emails and over two weeks, Northpointe Bank has refused to refund the money. 2nd Update: Appraisal payment has been refunded.

Published at 3 years ago

Review №49

We couldnt have asked for a better experience getting a loan for our home. Matthew Arcaris team was amazing! Adam and Betsy were on top of things and kept us updated every step of the way. They kept everyone accountable for allowing us to close as quickly as possible, and were readily available for any questions. My husband and I are working full time with 2 little babies and just moved states, they made this process so easy for us. Cannot recommend them enough!

Published at 3 years ago

Review №50

Very disappointed with my first month at Northpointe Bank. They purchased my home loan. The first correspondence with them was that I was behind on my payments and owed two months of payments (which I was not). I immediately set up an online account and set up automatic payments with my checking account. (The website did not show I was behind. I think they did this snail mail startle correspondence purposefully to bring attention to their purchase of my account.) When the day came to process they sent an email with no identity as Northpointe saying my payment had been declined. Hoping it was spam I checked the website and it had not been processed. I tried again to set up automatic payments and pay a one time payment and it said it was declined (other companies are able to process my automatic payments from the same checking account). I tried to call. No answer. Extremely disappointed with my first month of experiences with this company. I think they are purposefully making it difficult to make payments.

Published at 3 years ago

Review №51

Terrible customer service. No one seems to know anything. Weeks go by with no response. Get conflicting information and emails from different people. Got a response from a 3 week old email from someone unaware of where we are in the current appraisal process asking me to pay double what I just paid! Mistakes galore yet no accountability. Extremely unprofessional. Go elsewhere, we have four home loans and never experienced such terrible service. Stay away! This company is the kind of company that creates financial market crisis!

Published at 3 years ago

Review №52

Jasen Bakker went above and beyond our expectations and couldnt believe how easy it was to get everything done. The mortgage rate and down payment was the lowest anywhere around, I will do business again in the future. We really appreciate everything he did for us, thank you jasen!!

Published at 3 years ago

Review №53

Worked with Northpointe on a Refi and everything went smooth and the loan officer was attentive and helped us along the way. Great experience!

Published at 3 years ago

Review №54

Just refinanced our home due to the lower rates. I worked with Kim Gierescher she was very helpful throughout the whole process. A couple of bumps in the road but they were all manageable. I would recommend Northpointe to my family and friends

Published at 3 years ago

Review №55

I just finished one refinance process out of 4 total. The customer service received by Corbin Radabaugh was outstanding. He is a great person to work with, always promptly replying to messages, guided me through the process, and making things easier for me as a customer. As a real estate investor, I would work with Northpointe Bank again.

Published at 3 years ago

Review №56

Dallas Williams and Jason Anderson are the absolute best. They have served us 3 times, and have served several of my family members and friends. The process is simple, informed, clear, and smooth from start to finish.

Published at 3 years ago

Review №57

Horrible. Biggest mistake we made for in our lives trusting this bank with our finances and livelihood. It has been nightmare after nightmare week after week dealing with this bank for our mortgage and checking

Published at 3 years ago

Review №58

They could not have been incompetent if they tried! Took us several calls to make them aware that they need to factor in summer and winter taxes. Never received any call to thank us for correcting their mistake let alone an apology! Each time we called we could not speak with someone who could help and were promised a call back, but again they re to incompetent to work a telephone! We just received a letter in the mail with our payment increase. Then when we went to sell they were so slow to respond it pushed our closing back! Like I said they could not be more incompetent if they tried! Do not recommend will never come back!

Published at 3 years ago

Review №59

Excellent rates and service. Loan Officer, Jeff Rounds is spectacular to deal with.

Published at 3 years ago

Review №60

I have nothing but great things to share about Northpointe, I am always treated as I am a part of their family. The best rates are always consider and I am never given anything but the best advice. I dont trust anyone else and I am glad to have them on my side. Thank you!

Published at 3 years ago

Review №61

We recently worked with Ryan Gardner to buy our first home. In this competitive market, working with Ryan made all the difference! We were up against an all-cash offer and Ryan was able to talk to the listing agent to go through why our offer was just as good as the other one. He made it a point to be involved in each offer, which is not something all lenders do. His team has made the whole process seamless and we could NOT recommend him more.

Published at 3 years ago

Review №62

Initially we applied at 5 banks/credit unions to find the best mortgage rate and the lowest closing costs. Ryan Gardner at Northpointe Bank was the only one that seemed to dedicate time and get the ball rolling fast enough out of all the banks/credit unions that we applied to. We chose to stick with Ryan. He kept everything moving faster than we even expected, and was always fast and efficient in everything needing to be done. Karli his assistant and he answered questions ASAP. We had self-employment income that made our application a little more difficult, but they found work-arounds and made it work. They are are a great team, and we would recommend them to anyone wanting to go through the mortgage process.

Published at 3 years ago

Review №63

Incredibly helpful during every step of the loan process, and always willing to take the time to give as much advice as needed, even going out of their way to check things I might not have known about to help me further.

Published at 3 years ago

Review №64

If you are overwhelmed by the homebuying experience and are looking for someone you can trust, I recommend teaming up with Daniel OBrien. He is very straightforward and will give you the best advice for your wants and needs. He is very honest about limitations as well as the greater possibilities open to you and your particular situation. Daniel also gave us great recommendations for real estate agents that he has worked alongside with, and created a supportive team for us as this was our first time buying a home. We will definitely be contacting him again for our future homebuying/lending needs as well as team up with the agents he recommended to us this time around. Thank you, Danny, for all the hard work did for us during this process!

Published at 3 years ago

Review №65

Working with Matt Slater and his team has been an amazing experience, from refinancing my primary residence to several investment property mortgages, you can expect a smooth real estate transaction with a team of top-notch professionals on your side.

Published at 3 years ago

Review №66

Northpointe was great to work with, our refi process was smooth. The continual update of where our loan was at is great! Highly recommend using as well as Chris Kane for your loan officer

Published at 3 years ago

Review №67

Anthony went above and beyond to help me explore all opportunities in refinancing my investment property. I am going to start the process again with my primary residence with him soon. He actually listened and focused on matching a product with my goals instead of selling me on something to increase his bottom line. Not only would I recommend him and the Northpointe team, I am using them again right away!!

Published at 3 years ago

Review №68

Erich Lowe at Northpointe Bank made my refi quick and painless - highly recommended.

Published at 3 years ago

Review №69

Do not refinance with this organization. It has been 5 years and they constantly sell my information to 3rd parties so those 3rd parties can send me ominously worded and sometimes threatening letters in the mail in an attempt to scare me into buying services or giving out personal information. Just an awful place.

Published at 3 years ago

Review №70

We had tried to refinance with two other companies with no success. The process from start to finish was handled very professionally. Dan and Stephanie were wonderful to work with and we will recommend them any your company to anybody who may need a mortgage.

Published at 3 years ago

Review №71

Mike Gallegos was the best loan officer I have dealt with, great experience

Published at 3 years ago

Review №72

Carey Kaufman was a pleasure to work with and went out of her way to help us throughout the refinancing of our home. Very kind and always answered any questions we had in a timely manner. Landreth Family

Published at 3 years ago

Review №73

Published at 3 years ago

Review №74

website very user friendly, good people working here.

Published at 3 years ago

Review №75

I am extremely surprised by the amount of work Ellen and her associate Ashlee were willing to do on our account. I am experienced with mortgages loans to a degree that I know what I need to qualify, and that I did have what was needed in my profile to qualify. I have been trying for almost 3 years and extremely hard since February 2020. By March 2020 all factors were aligned to qualify for a loan but I could not find a loan officer that would take my file seriously. They refused to have an actual conversation and engage with me just stating I was wrong and I did not qualify. I had realtors and mortgage brokers completely ignoring my communications. When I met Ellen though a mutual relation, Ellen took the time to listen and look at my file, I explained to her I know my case would not be easy, but I know I met the qualifications to purchase a home. Ellen and her associate Ashlee asked for all the needed documents to look over and see if they could pre-qualify me and my wife. After a few days I received a call form Ellen where she explained she had great news, she said she was impressed with how much I seamed to know on this topic, and they yes I did and would qualify to purchase a home, she was saddened and upset to know that other mortgage brokers would not help my family simply because they wanted an easy case and did not want to work for their client. Ellen reinforced with me it would be a hard process, but if I would stick with her she would stick with me, and she guaranteed that we would get my family in a home. We went through 16 home offers or attempted offers from August until we finally closed and Ellen stuck with us through every hiccup, offer loss, hard spot, and confusion and helped secure my family a home we needed very much. For my family it was not just an investment, this is our new home, we have been in medical housing for over 3.5 years because my wife is terminal, this offers us a home again, a place to have our family dog back with us, a place to heal and see through treatments in a place that is ours again and that we can feel comfortable. This will help my family heal in many ways and help regenerate some energy lost over these last many years. I really appreciate Ellen and Ashlee taking on this process with us and fighting along side my family to get this home purchased so my family can have peace again. Ellen chose to work, and work very hard to get this deal finished, and she did not back down because it was not an easy open shut case like the majority of mortgage brokers we have talked to here in Denver. I am very thankful for her and Ashlee. Today February 19, 2021 I can say my family has a home again!

Published at 3 years ago

Review №76

Recommended by family members and friends who used Ellen McKenna, I found her and her team member, Ashlee Critchfield, to be top-notch in their knowledge, hard work ethic, friendliness, and deep caring to help me through this Re-Finance process. I would highly recommend Ellen McKenna as THE lender to use! As my son (who completed his Re-Fi with Ellen) put it...shes the Best Lender EVER! I would heartily agree!! Nini Walker

Published at 3 years ago

Review №77

Weve used Chris Heidt for two mortgages over the years and hes the best. Id highly recommend him.

Published at 3 years ago

Review №78

This team is amazing. The got my REFI done quickly with no problems. Im going to refer them to everyone!

Published at 3 years ago

Review №79

Dirk and Samantha were a tremendous help in our home refinance! They were helpful, patient and kind. We truly appreciate their help, it saved us a lot of money!

Published at 3 years ago

Review №80

Since Im no longer a client at this bank I feel that its safe to make a review about them. First off, Ive never dealt with such a unorganized bank before and am suprised that such a bank can exist legally. Anyhow, my experience starts with my loan officer. Throughout the process they ended up loosing documents, which resulted in them asking me to resubmit multiple documents that I already finished and submited to them. But thats not the worst part, when it came time to pay the earnest money deposit I got notified that it needed to be paid, not just on the day it was due, but 30 minutes before the deadline to wire the money from the bank and this was while I was with a notary getting my documents finialized and had to put that on hold which not only messed up my schedule but messed up the schedule of the notary who had other appointments to make. Then when it came time to make the first payment on my house, I recieved the wrong payment number from the mortgage officer which resulted in my payment getting lost and the workers of the bank having to take a while to find out where the payment went. And those workers who took the time to look for it are the reason why my review is a 2 star one and not a 1 star one. Either way, I never plan on having any sort of dealing with this bank and I recommend that you do not either.

Published at 3 years ago

Review №81

We originally contacted Melissa DeRoba on the advice of our real estate when we ran into a problem with another lender. Melissa listened to us and immediately said We can help, and boy did they ever. They got our daughter and her family moved back home in record time and we loverd her for that. Stephanie Ward was also right on top of things and it was an easy mortgage process. We are now using them for a refi and another purchase within a few months. Way to go Melissa and Stephanie: great teamwork with good results!

Published at 3 years ago

Review №82

We applied for a home loan in June of 2020. Over a period of six months we provided hundreds of documents per Northpointes requests. After telling us for six months that they were just a few documents away from making the loan, Northpointe, called me and said that they could not verify information and would not make the loan unless I could provide more documents. The underwriter even rejected original IRS documents? When I did not provide the documents they sent a decline letter. They didnt even call and let me know that they had declined the loan. I would not have minded if Northpointe had simply turned the loan down within a reasonable time but instead they wasted hours of my time gathering documents that they claimed were not sufficient. The bottom line is that this bank is not a place that you should try to do business with.

Published at 3 years ago

Review №83

I cant say best enough to Corbin,our agent at Northpointe. He helped us in so many good real estate investments.

Published at 3 years ago

Review №84

Weve been working on 3 refis for 3+ months. We also purchased a home and that loan was a cluster too. They have paperwork for 3 months to show that we were VA eligible but they didnt know how to read it. Has us running crazy for weeks. Tom Jarrett is awesome, he was very responsive and did what he could to help with the chaos. His boss Craig, total jerk on the phone and basically told me to deal with it. Ill never use them again, very disappointed.

Published at 3 years ago

Review №85

Ryan Gardner was PHENOMENAL to work with. We did a refinance through him and it was seamless, quick and easy. Ryan was clear on numbers and documents needed which helped the process immensely. I have never had a lender be so quick to respond to every call, text and email. He really takes pride in his work and it shows. We will certainly refer him to others and use him again.

Published at 3 years ago

Review №86

My mortgage lender, Tamera Wilkins, was awesome! She goes the extra mile for her clients and takes time to educate them on the home buying process. I would recommend her to anyone looking to purchase a home. ESPECIALLY first time homebuyers! She is thorough and efficient and makes the process a piece of cake!

Published at 3 years ago

Review №87

Ryan Gardner and Karli Faulkner were both extremely knowledgeable, responsive, and easy to talk to. They both made the daunting process of securing a construction loan simple to comprehend and seamless. Highly recommend working with both!

Published at 3 years ago

Review №88

They looked competitive and helpful, but their research on property was not well done. For that reason it caused me to lose time and money on my application unfortunately.

Published at 3 years ago

Review №89

We used Ryan Gardner for our most recent purchase. Ryan and his team went well above and beyond to make sure that we stayed informed and kept up on the process. Thanks to Ryan, we were able to close 6 days early and got a better rate than expected. Thanks for the great work!

Published at 3 years ago

Review №90

Ne-ver again!!! Northpointe Bank is a horrible loan servicer. Year after year an escrow check was RETURNED to me stating that only a certain amount can remain in the account. The issue is year after year my mortgage payment has increased. I intentionally contributed more to my escrow to ensure that my payment would remain the same taking property tax/home insurance increase into account. I called customer service to express my concern and requested to speak with someone in the escrow department. I was told this department is extremely busy & Ill receive a CALL back in a few days, 7 days max. Unfortunately, it took 2 WEEKS for response and it was NOT a call back. Instead, I received a generic e-mail from an escrow team member initials T.M. Shortly after T.M. emailed me again once he thoroughly read my concern. Still, I was unsatisfied. I was PROMISED a phone CALL. Matters concerning MY MONEY & MY HOME are IMPORTANT! I deserve an explanation via telephone and then a follow up of the conversation via email. Why did it take 2 WEEKS just for an email from the escrow team?? DO NOT TAKE OUT A HOME LOAN & OPEN ESCROW WITH THIS BANK. THEY ARE A BUNCH OF SCAMMERS WHO HOLD YOUR FUNDS HOSTAGE. THEIR INVESTORS WILL INCREASE YOUR MORTGAGE YEAR AFTER YEAR FOR THEIR OWN GAINS. THEN NORTHPOINTE BANK WILL TAKE FOREVER TO RESPOND TO SERIOUS MATTERS SUCH AS YOUR MONEY & YOUR SHELTER.

Published at 3 years ago

Review №91

Very professionally executed. Lynn Smbratt was very responsive/attentive. It was all done within a considerably tight time-line. Appreciate!

Published at 3 years ago

Review №92

Our mortgage officers were Adam Dublet and Nichole May. They were outstanding from start to finish. We had a very difficult case, as we were first-time home buyers, but Adam and Nichole made it seem as it was the easiest case ever. They are absolutely professional, extremely patient and very prompt in their communication. We would definitely recommend them to anyone who needs a first-class mortgage officer.

Published at 4 years ago

Review №93

Ryan Gardner went above & beyond as our loan officer. He not only was efficient, but EXTREMELY helpful. As first time home buyers, we had many questions that he was able to answer. We highly recommend him!

Published at 4 years ago

Review №94

Ryan did such an amazing job on my refinance. My rate was awesome, he was timely and efficient. Communication was great and his assistant was very attentive. Thank you!

Published at 4 years ago

Review №95

Matthew Arcari and his team do a terrific job of making the mortgage process relatively easy and provide answers to an individuals questions. I had worked with Matthew on our original mortgage and I again looked to Matthew for the refinance.

Published at 4 years ago

Review №96

Excellent service and terms with no surprises. Special thanks to Johanna Arias for all the help and guidance.

Published at 4 years ago

Review №97

I sold my home in March. The remaining funds still have not been released to me. Ive called several times and get the same response that they would check and call me back.

Published at 4 years ago

Review №98

Just closed on a home purchase with Ryan Gardner as my loan officer. He did an excellent job!

Published at 4 years ago

Review №99

Ryan Gardner was our loan officer. I have had several mortgages and he is the best loan officer I ever worked with. The time frame from start to finish was a little over a month. We found some better interest rates at another bank and Ryan went to bat with management to match the rates. The loan closing person even came to our house. Awesome experience - I would recommend Ryan to anyone.

Published at 4 years ago

Review №100

Jade Stone is an excellent loan officer. Jade taught us more about the process than we knew before. She initiated looking for the best options, and was responsive every step of the way. Jade is the best, and hardest working loan officer we have ever worked with: and we are real estate investors. Jade is highly recommended!

Published at 4 years ago

Review №101

Dont use Northpointe Bank they will cost you money! After a two month long closing process in which the rate of 3.9% with an automatic payments that we were quoted climbed to 4.45% our loan officer never gave us the paperwork to apply for the automatic payments and did not inform us that it needed to be done prior to closing. After our loan officer admitted this was his fault he will not give us an exception for the mistake he made. Now the rate is at 4.7% and very close to other banks rates that I considered using which would not have had closing costs involved. Dont use this bank!

Published at 4 years ago

Review №102

Been working with Jason and Mattie for over 3 years now. I couldnt recommend more helpful people to work with, especially if you know nothing about the loan process like I do!

Published at 4 years ago

Review №103

Super easy from start to finish, and the mortgage loan team was both friendly and professional.

Published at 4 years ago

Review №104

Buying a house during the COVID epidemic was a rocky road. BJ kept us moving forward with little set backs and held great communication. Im writing this review from my new house...THANKS BJ!

Published at 4 years ago

Review №105

Carle LeMaster a Navy veteran did a fantastic job getting me my original loan when everyone was saying I couldnt get it. He knew all the rules of getting a VA loan and I was able to buy my house. 11 months later rates dropped and he helped me get a IRRRL loan to drop my % rate on my loan. I went from 4.25% down to 3.125%, which was completely awesome! Recommend Carl to anyone especially veterans! One brother/sister helping another out.

Published at 4 years ago

Review №106

I worked with Kyle in the Sarasota branch and could not have had a better refinance experience. They explained everything very clearly and made the whole process a breeze.

Published at 4 years ago

Review №107

Jason Aday at Northpointe made my refi so easy! His advice was very helpful to get the best rates. Everything went smoothly from initial contact to closing.

Published at 4 years ago

Review №108

Capper in SWFL is the best!!!... Northpointe give him a raise!

Published at 4 years ago

Review №109

We worked with Julie Raphael at Northpoint. This was the best mortgage financing experience we have ever had in all our mortgage financing experiences (were a military family so weve financed a mortgage at least 10 times now). Julie was fantastic from start to finish as she laid out all the steps we needed to do in plain English and kept us up to date along the way (which was important as the market and interest rates were going up and down so we were very concerned about if we were going to get the rate we had signed a lock on). In the end we got a 2.75% 30 year fixed ... had no idea that was even possible!!! Again, this was a fantastic experience and we will continue to tell our friends and relatives about Julie and Northpoint Bank! Thank you!!!

Published at 4 years ago

Review №110

Northpointe is the best mortgage lender I have ever dealt with. I have had somewhere north of 10 mortgages in my life and this bank was by far the easiest to work with!!!

Published at 4 years ago

Review №111

Waited on hold for 18 minutes to be treated like an idiot when I could not correctly articulate my issue and questions. Rude- this was my first experience with someone that was condescending. I only have a home loan through this company so sometimes the website is difficult to navigate.

Published at 4 years ago

Review №112

I am very thankful for Barbara Groggs professional, responsive and honest assistance with the whole mortgage process from beginning to end. She gave me the pros and cons of every option we discussed, and was always open to running multiple scenarios for me. Barb found the right financing plan for my needs, and successfully guided me through every step of the way. She is simply the best at what she does.

Published at 4 years ago

Review №113

Eric Rothberg and his team in Atlanta, Georgia, made the loan process understandable as well as relatively painless. He is patient and precise, working with him was a pleasure.

Published at 4 years ago

Review №114

Absolutely hate doing business with them . The experience is not good at all.

Published at 4 years ago

Review №115

Tried to create a login on your web page. It wouldnt let me. It kept saying max file upload was 5meg. It was information you requested and your web page. Not impressed.

Published at 4 years ago

Review №116

Published at 4 years ago

Review №117

Highly recommend working with Ryan Gardner for your mortgage needs. He helped us to refinance our mortgage and it was one of the easiest, pain-free experiences I ve ever been a part of. He was always quick to respond whenever we had questions and went above and beyond to make sure we felt comfortable with every step of the process. Seriously, go see him! He s the best!

Published at 4 years ago

Review №118

Ryan Gardner helped me refinance my home. I got an awesome rate and he made the whole process quick and easy. Highly recommend working with him!

Published at 4 years ago

Review №119

Excellent and timely service. Chris Henwood is great to work with, very proactive, answers all questions and treats every client like a personal friend. Highly recommend.

Published at 4 years ago

Review №120

As a new home buyer and refinancer, I approached North Pointe Bank as a naive clientele with little knowledge about refinancing. After contacting Timothy, my loan officer, I started asking several questions everyday every Hour for about two weeks. Tim was prompt in answering my inquiries. Unfortunately, I got a better deal from another bank and left Timothy. With the other bank, my service experience was very discouraging. They couldn t beat the prompt responses and quality service I received from Tim. So, I came back to North Pointe Bank because of Tim. He gave me all I wanted from simple lessons on key issues in refinancing to confidence building. He was prompt in responding to my endless questions. He helped me to close before the scheduled time. He also changed my attitude towards internet based refinancing. So, I am exceptionally happy working with North Pointe. particularly with Tim. . I would proudly and happily recommend North Pointe Bank to my colleagues and friends. Tim, keep up the excellent services you are offering to naive new clients! Zelealem Tadesse

Published at 4 years ago

Review №121

Ugg. Where to begin. Great mortgage experience up until year and half later when we got a notice from Northpointe that our condo association insurance had expired. I am the President of our condo Association so I knew that wasnt the case. We had simply switched providers and Northpointe wanted proof otherwise we would be bill for homeowners insurance by Northpointe. I immediately did what the letter said and logged into the site Northpointe provided and uploaded a copy of the insurance paperwork. The website never said whether the upload was successful or not - a few weeks later got a second letter from Northpointe saying they needed proof of insurance still. This time I called and got a lady at one of Northpointes vendors called PFIC (a third party) who shared with me that she saw the form I uploaded but it was too big a file. I asked her if I could email her proof of insurance, which I did. In fact our insurance agent emailed it directly and she confirmed she had it and even emailed back a question which I answered. I followed up the same day asking if we were all set and no reply. Followed up with two separate emails later asking if we were all set and no reply. A few weeks later we got a third letter from Northpointe and this time they said we had been billed for homeowners insurance. I immediately emailed the person I had dealt with before and CCd northpointe at their support email and got an automated response from Northpointe. I waited a few days and nothing from anyone. So, I called back and spoke to the same lady as I had talked to a few weeks earlier who after putting me on hold twice and reviewing our previous email thread seemed lost and twice I asked why we hadnt received replies to which she had no good reason. She said the insurance issue hadnt been take taken care of yet. I asked her to fix it while I was on the phone. After being on the phone a while she eventually said it was fixed but Id be getting a bill for the time we werent covered. (huh?). She said it would be about $16 that time period. I was pretty upset so I sent an email to Northpointe support explaining that I wanted a refund as we were covered and there was never a lapse and never had been and gave a full explanation per what Ive written herein and still no reply from Northpointe. Bottom line, their third party insurance administrator sucks as far as Im concerned thats on Northpointe for using them and Northpointes email support is seemingly non-existent. My time, trouble and emotions were taxed and we are talking a whopping $16 - which is sad because its not worth my time to call them or stop in to their office and they lose future business because we (an perhaps someone else who reads this will not get another loan with them over it).

Published at 4 years ago

Review №122

Loan officer was excellent. He made the process so easy, was professional, answered all my questions and got us closed very quickly... Absolutely use them again~

Published at 4 years ago

Review №123

On a referral, I contacted a local northepointe mortgage representative, Matt Goodich, regarding REFI information on my home. Matts following reply email(s) were remarkably unprofessional and uninformative. Other representatives may be better, but Matt was a poor reflection of you company. 0/5.

Published at 4 years ago

Review №124

Revised rating to 3 star from initial 1 star, after initial problem with the confusing website was fixed, good customer care supported to resolve the issue quickly. My loan was recently transferred from Mr Cooper to Northpointe Bank and I tried to create an account to be able to access my mortgage account and website very confusing, it was directing to open checking account instead of giving the selection what I want to choose, in my case, access the mortgage account.

Published at 4 years ago

Review №125

My husband and I purchased our home in January, 2019. At the time it was with CBC Mortgage Agency and they sold our loan to Northpointe Bank immediately following the closing. We escrow for our homeowners insurance with Northpointe Bank. Fast forward to January, 2020 and we receive a letter from Northpointe on the same day as we received a letter from our insurance carrier that the insurance has expired due to non-payment. I called AAA to make sure they had the correct mortgagee information and then I faxed the insurance information to Northpointe Bank per the instructions on their letter.. I also called Northpointe which is where this gets real fun. I was on hold with the insurance department at Northpointe for almost an hour and when I finally was able to speak to a representative, I informed her that we do have insurance with AAA and that we escrow with Northpointe. I also told her that I faxed the letter from AAA to them and wanted to be sure they received the information. I was told....you need to call back in 48 hours after we update our system. Are you kidding me?!!! Customer service seems to be a thing of the past and Northpointe Bank is on that band wagon too!

Published at 4 years ago

Review №126

Northpointe Bank is awesome! My loan specialist, Carl, was super helpful! I got an extremely low rate and the process was very quick. Id recommend this bank to anyone looking for home loan.

Published at 4 years ago

Review №127

My loan was recently transferred from Mr Cooper to Northpointe Bank on January 1, 2020. I had paid my Janaury 1, 2020 mortgage payment on December 27, 2019 to Mr. Cooper before the loan was sold to Northpointe Bank. Northpointe Bank has said they had not received the payment which is not true. I had been in touch with Aubrie (wont provide last name on Google review) for over a week with no resolution. On top of this I received a letter from Northpointe saying my mortgage will be sold again on February 1, 2020. This is complete fraud and now my credit score will be affected by this and I have reached out numerous times asking for the issue to be resolved. I have filed a complaint with the Consumer Financial Protection Bureau and will get an attorney at this point.

Published at 4 years ago

Review №128

My first home loan experience was excellent. Jacques Jacobson was very helpful, professional and friendly.

Published at 4 years ago

Review №129

My experience with Greg from Northpointe bank in Cincinnati was Excellent. he was very informative and always available during the process.

Published at 4 years ago

Review №130

Published at 4 years ago

Review №131

Northpointe Bank is down right amazing! Wonderful friendly staff, who go out of their way to help you. Making a stressful experience a bit less stressful. I would HIGHLY recommend this company to anyone with needs for financial items.

Published at 4 years ago

Review №132

Great bank with excellent customer service. Highly recommend BJ Maselli for your mortgage needs.

Published at 4 years ago

Review №133

Good experience overall. Great communication along the entire process!

Published at 4 years ago

Review №134

Love getting a chance to work w robyn rau and christie and their staff! Theyre simply the best or the best!

Published at 4 years ago

Review №135

I consider Northpointes promise of higher interest rates to be fraudulent. And here is why: I opened an ultimate money market account at Northpointe Bank about 1.5- or 2 yrs ago, based upon my web search for best interest rates. So, I got the monthly statements that showed my fixed interest rate (2.4% I think) and interest earned. Interest rates across the marketplace then went up. But, I was OK with what I had. I had stopped looking at my statements, since I assumed I was still getting the same or higher interest. Then, I looked at my last statement and found that I had only been getting 0.4% interest for several months! I looked up best interest rates on the internet, and Northpointe STILL showed up in the top tier. I called Northpointe to question why I was only getting 0.4%. I was told that my interest rate was only an INTRODUCTORY rate that reverted to their much lower standard rate after 1 year. I had never been contacted by Northpointe to notify me of my lower rate. I never knew they considered it an introductory rate. The various websites that list best interest rates do not say anything about Northpointes rate being a 1-yr introductory rate. No other bank has such an introductory rate. The agent told me that I could request the higher rate, and that she could only give me the higher rate for the current month and going forward. This is simply FRAUD, in my opinion. Northpointe is advertising a high rate that the bank only intends to apply for 1 year -- unless you specifically ask for the higher rate after you notice your rate has dropped suddenly on your bank statement. I removed all of my funds and transferred to another bank that has a continuous, steady interest rate-- not subject to non-obvious policies.about intro rates, etc.. I suggest that you avoid Northpointe and deposit your funds into a bank that will honor you as a customer and be honest in its policies and up-front with its customers. Honesty is the best policy.

Published at 4 years ago

Review №136

Neil Russo was great and very helpful and attentive through every step of the process

Published at 4 years ago

Review №137

Ive dealt with Dave Kuiper before when I built my home, and now again, for my refi. Dave, as usual, was very personable and thorough in my options, and then he tagged in Lauren from his office, who was also very personable and very, very responsive! This is a great office to deal with (Holland office), and terrific people who care, listens to your needs, and makes it easy for you throughout the process! Thanks, Dave and Lauren - you both ROCK!!!

Published at 5 years ago

Review №138

Just bought our new house in Colorado Springs with the help of Mike Gallegos at Northpointe Bank. He was terrific! Held our hands as we walked through the myriad paperwork, explaining everything in a way that could be understood by NON-mortgage-speaking people! VERY helpful!!! Would recommend him over and over again!

Published at 5 years ago

Review №139

Excellent service from Northpointe. I hae done many closings in the past and this was the very best. Steve Ward is excellent loan officer. All 5 stars!

Published at 5 years ago

Review №140

Just wanted to let everyone know that Melissa Deroba was amazing with every aspect of our home buying process! She has years of experience and her knowledge shows it. Every question i had she had the answers for. Anything i needed she was there right away. Stayed in communication the whole way! Thank you again for everything!!!!!

Published at 5 years ago

Review №141

Lousy web site. Account application is unusable.

Published at 5 years ago

Review №142

Great experience opening up a money market account with Northpointe bank online. Very quick and easy.

Published at 5 years ago

Review №143

Corbin was great throughout the entire loan process. He was always there to answer my questions and made the entire process effortless!

Published at 5 years ago

Review №144

Northpointe Bank makes buying a home simple. I purchased my first home this year and heard horror stories about the hoops you have to jump through to get a home. Northpointe Bank and their loan officers made buying a home a great experience. I would recommend them to anyone.

Published at 5 years ago

Review №145

I made a huge mistake and accidentally wired this bank money that was suppose to go to another bank. I would like to thank Jessica Q. for going above and beyond to arrange a wire back to my bank free of charge. She was a pleasure to work with and she went above and beyond to help me in a very stressful situation. Thanks again Jessica!

Published at 5 years ago

Review №146

I just refinanced my loan with Northpointe, My loan officer was great through the whole process and explained everything in detail and never once told me something that wasnt true. Very happy with their services.

Published at 5 years ago

Review №147

My experience using Northpointe was great. I am a first time home buyer and Casilee made my experience so simple and easy. She was always quick to respond and answered any questions I had along the way. I am thrilled with the service I received.

Published at 5 years ago

Review №148

I received outstanding service. Great rates & the APR was fantastic . Very fast and smooth service. As a Real Estate Professional I am involved in lots of loans. Northpointe proved themselfs to me.

Published at 5 years ago

Review №149

Knowledgeable, professional, and organized staff at Northpointe office in Sewell, NJ!! Great experience!!

Published at 5 years ago

Review №150

My wife and I have used Brett Foster at Northpointe for 2 refinances. He is excellent. I would highly recommend Brett and Northpointe.

Published at 5 years ago

Review №151

I had an outstanding experience refinancing my mortgage through this bank even though I live in Minnesota. Jim Koops was great to work with too. He was friendly, knowledgeable and got the job done quickly. I refinanced in about 3 weeks with some of the lowest rates/APR around the country. I would very highly recommend them to anybody!

Published at 5 years ago

Review №152

After having a terrible buying experience about ten years ago. Northpointe Bank staff was amazing in walking me thru the process of buying. We were able to close in less than a month and felt at ease with all of it. Neil Russo and his team were amazing. Will definitely recommend.

Published at 5 years ago

Review №153

How smooth and amazing it was to work with Farshad. one of the greatest guys Ive ever worked with on securing a loan, and by far the quickest approval on top of a great rate. Thanks again

Published at 5 years ago

Review №154

Justin Conrad is the best to deal with in RI! You will not be disappointed! Call today! Like Justin says.... Lets go!

Published at 5 years ago

Review №155

Corbin at Northpointe made the process easy to get my first investment mortgage, 10/10 would recommend

Published at 5 years ago

Review №156

Highly recommend Northpointe Bank.

Published at 5 years ago

Review №157

I found Northpointe Bank from a link on Credit Karma. I compared rates with my own bank, and with my current lender, and Northpointe offered me the bar rate and lowest closing costs. My loan officer communicated with throughout the process, and answered my questions.

Published at 5 years ago

Review №158

Just opened and account on line and the process was flawless. So far so good. I had to call a couple times and the customer service reps were very helpful.

Published at 5 years ago

Review №159

Brady Johnson was awesome to work with. Very knowledgeable & always available & willing to answer my questions. Highly recommend.

Published at 5 years ago

Review №160

Incredible experience!! My wife and I just finished building our new home and the process of getting a construction loan was very new to us but Northpointe made the process very easy and were able to answer all of our questions along the way. Our loan officer Matthew Bergin even locked us in at a great rate and was very responsive to our emails! The whole team over there treated us really well and left no question unanswered. Thank you Sandra Palmer, Melissa Patino, Amanda ripmaster, and Tim Weaver for everything you did for us.

Published at 5 years ago

Review №161

For a self-employed, first-time home buyer, I cannot ask for more. I had a great experience. Especially Justin Freedman and Adam Luther were great. Justin was more like represented me at Northpointe. He was my point of contact, helped me securing a lower than expected rate and made everything look so simple. Even the paper work way less. Guess, 30 signatures.

Published at 5 years ago

Review №162

The online application lacks an option for a joint account. You need to open a personal account first, and then submit a paper (!) form to provide a joint owner information. The process which does not belong to the 21th century.

Published at 5 years ago

Review №163

I opened a savings account online today. It was so easy and straightforward. No glitches at all. Online tools are user friendly.

Published at 5 years ago

Review №164

I really appreciated the help loan officer Jason Smith offered during the process. He was very efficient in returning emails, calls and texts. Made the process very smooth. No complaints with the service during the process. My only complaint is that the loan was sold to another lending service within a month of closing. I did not expect this but maybe I should have. In looking back I should have worked with my local bank, at least my info wouldnt be transferred....Lesson learned....

Published at 5 years ago

Review №165

I had a smooth process with getting a mortgage. Ian was organized and helpful. The rates were the best I could find.

Published at 5 years ago

Review №166

Hate this bank

Published at 5 years ago

Review №167

Published at 5 years ago

Review №168

Dont answer any phone calls. Horrible customer service.

Published at 5 years ago

Review №169

This was my first experience with Northpointe bank and I must say they made the whole process extremely easy and painless. They were very up front with everything and always available to answer any questions that would come up. I would definitely use them again and would recommend them to anyone in the market for a loan.

Published at 5 years ago

Review №170

We were very satisfied with the service with received with Northpointe Bank for our new mortgage. The service was speedy, efficient, and extremely helpful. I would use Northpointe Bank again, if the opportunity arose.

Published at 5 years ago

Review №171

Published at 5 years ago

Review №172

Published at 5 years ago

Review №173

Tried to get a cash out refinance to do some remodel work at our home. Thought their rates sounded great but turns out the banker misquoted us, then they hired a bum appraiser (missed multiple pertinent facts) so we couldnt proceed anyway AND refused to refund our deposit even though hiring of the appraiser was 100% in their control. The banker and her manager supposedly thought the value was low but didnt offer to reappraise. We ended up going through a different bank who hired a different appraiser and the value was significantly higher. Left feeling like the whole process was one large bait and switch.

Published at 5 years ago

Review №174

First, Cherie and Nikkie are two of most professional people Ive had the pleasure to work with. Ive been on a year long journey to find the right home and have my bid accepted. With every new opportunity, I found myself confronted with new problems and challenges. So what did Cherie and Nikki excel at to earn my trust and respect? Regardless of time or day of the week, they made themselves available to approve my latest bid request. When they learned of my VA benefits, they submitted an application for a special Texas veterans benefit program that resulted in a significantly lower interest rate on my loan. Finally, after the seller asked for an earlier closing date, Cherie and Nikkie were able to pull it off despite the fact that May is the busiest time of the year. I could go on,.but you can see my point. I was not just a customer, I was a person., And for that, I will always be grateful for everything they did to make my dreams come true.

Published at 5 years ago

Review №175

Corbin Radabaugh at Northpointe Bank was a huge help in getting my real estate investment done quickly and easily. He gave me a fantastic rate, was exceptionally efficient with any and all dealings, and was always easily reachable by email and phone. I look forward to working with him and Northpointe in the future.

Published at 5 years ago

Review №176

The team at Northpointe is nothing short of amazing! Professional, timely, responsive and most of all, my client was thrilled with their level of customer service and ease in which they made her feel during the home buying process! Great work NPB!

Published at 5 years ago

Review №177

I give them 5 stars for the excellent service that was provided to me and I have nothing but positive things to say about this company. Mainly my point of contact. He was wonderful

Published at 5 years ago

Review №178

Chris was the best loan officer!

Published at 5 years ago

Review №179

I hate to write this bad review because I dont think this is a reflection of everybody else in the company. Ive had no problem with any other people in the company. However, I feel that I need to inform others of the disappointing experience I had with Jeremy. He was the officer in charge of my loan application. To summarize my experience and the experiences of my Realtor and Attorneys office, Jeremy had a lack of accountability, lack of communication, and lack of customer care. He failed to take ownership of his mistake. He failed to thoroughly review the docs and addendum sent to him. An addendum was sent to him two and a half weeks ago and yet neither I nor the real estate agent was informed that the terms of the addendum conflicted with bank policies. I agree that it is against bank rules, but we should have been at least been notified immediately that this was the case. I am not the expert in banking/lending so I expect someone with better experience to review this type of detail for me. It was not until the very last day of the closing period where I and my realtor notified about this issue. Because our closing date had been pushed back three or four times because of lack and delayed communication between Jeremy and the attorneys office, the seller would no longer approve of new terms and we are forced to terminate the deal. This is just one example where I felt Jeremy did not go above and beyond what is expected of him. Finally, I did not feel that Jeremy really took ownership of the matter. I lost my Earnest Money Deposit and wasted Appraisal and Inspection costs in the deal. Yet, I did not once even get an apology from him. I hope this review is taken seriously so that this problem is avoided by whoever uses your service in the future.

Published at 5 years ago

Review №180

if your not from michigan horrible customer service over the phone they never answer then you will be put on hold for a long time and all they to help is direct you to use their website thats always their answer for everything but their website aint got all the features and it has glitches RESPONDING TO OWNER REPLY: DEFINITELY NOT TRUE IF THIS IS WHAT YOU BELIEVE MAYBE YOUR EMPLOYEES ARE TELLING YOU WRONG I WOULD CALL YOURSELF TO SEE HOW MY REVIEW IS ACCURATE

Published at 5 years ago

Review №181

I got my original construction loan (over 3 yrs ago)with them and the process was sub pair at best. However, they were the only ones willing to work with me which is why i gave them at least one star. The loan was a 7yr arm so I needed to refinance shortly after before it came due. So this year we went with them to get a 30yr fixed. The process was quick and we always felt pressured to get the paperwork in so they can get it in before months end. During the process I constantly asked them I dont want my mortgage sold because we had horrible experiences in the past. They assured me that it was small and if it was they would still handle all transactions. Well they sold it before we even made our first payment and now we are struggling to contact the company they sold it to so we can make our first payment. Let alone the new company has not even communicated with us yet on terms and conditions and the reviews I find online about this new company are horrible. WHAT KIND OF BANK WOULD DO THAT TO ITS CUSTOMERS!! Call me old fashion but I would rather deal with a bank in my hometown where I know my payments are being processed and I thought Northpointe would be that. I WAS MISTAKEN. Any advice I would give is to go with to any other bank besides Northpointe. They will rush you through the process and sell it off before you even know it. Customer Service is NOT NUMBER ONE in there eyes

Published at 5 years ago

Review №182

Published at 5 years ago

Review №183

So far, not great. A PITA to open an account that I need to pay my mortgage that this bank bought. They dont even have a branch within 2500 miles from where I live. When will this country stop letting banks sell loans to other backs? Its ridiculous!

Published at 5 years ago

Review №184

Great experience, fast, great rate, and detail orientated. Mary helped us and was available to help us whenever we needed.

Published at 5 years ago

Review №185

Bad customer service.Trying to reach customer service. Nobody is answering. They keep on transferring my call but nobody picks up the phone.

Published at 5 years ago

Review №186

Horrific.............. 3.60% on a 5 yr. CD is a good rate.....but, folks, run the other way!!! I told them I wanted to transfer my annuity from Iowa to open a 5 yr. CD at their bank. It was a fiasco from the get go. They told me I could do this---tax deferred. (that was incorrect). I had send a cashiers check up to them to add to my annuity....they then started trying to talk me into a roth IRA.....I never wanted that, nor mentioned that. When I had had all I could take...I told them to forget it & just send my check back......which took too long. Getting them on the phone---or to return a call takes an act of congress. FOLKS.......RUN FOR THE HILLS...... this bank is loony-toon land!!!!

Published at 5 years ago

Review №187

Published at 5 years ago

Review №188

Horrific front-line customer service. Had questions regarding the procedure of paying off an All-In-One Loan and received a different answer each of the 3 times I called. Have a question about their savings account, referred to website. Have a questions about wire transfers, referred to website. Have a questions about the website, referred to website, literally. That would be acceptable if the website actually had informative content, it does not. The loan officers, Tiffany Ogle, are excellent when you get to them but the general team is untrained and unaware of their banks policies and procedures. The rates can make the headache bearable but I advise to identify your key people early and never call the 800 number. I am an out of state customer (not in MI).

Published at 5 years ago

Review №189

samantha was so helpful and patient in assisting me with opening an online account. From this point, its just easy money coming my way

Published at 5 years ago

Review №190

Just opened an account on line. The opening was a little clunky, but I could not be more pleased with the interest rate on the money market.

Published at 5 years ago

Review №191

High interest rate and easy to open the account.

Published at 5 years ago

Review №192

Danielle, The bank manager went out of her way address a banking issue I had. Much appreciated.

Published at 6 years ago

Review №193

I recently represented a client in the purchase of her home in Delray Beach Fl. Rich Brandt, of Northpointe Bank was the loan officer. I was very impressed with his professionalism , knowledge and patience. He guided my client through a somewhat challenging transaction. It was quite refreshing to work with a true mortgage professional. I would HIGHLY recommend him to anyone purchasing or refinancing a home.

Published at 6 years ago

Review №194

Mark Hindenbach made everything go smoothly and no hassle. I got a good rate on my home loan.

Published at 6 years ago

Review №195

Michael Dormer and his team helped me out with my first home purchase .Everything went smoothly and they were with me all along the way . Very friendly, very professional and very knowledgeable about the field.

Published at 6 years ago

Review №196

In the process of opening an ultimate savings account. I love the fact of how much value they put on security.

Published at 6 years ago

Review №197

I just opened a savings account with Northpointe because the interest rate is among the best in the country AND it is guaranteed for 12 months - a rarity. My only quibble with the online application is that you cant initially create a joint account. You must add the 2nd owner afterwards, by mailing a paper form and copy of the joint owners ID. That seems unnecessarily cumbersome. I do look forward to those interest credits, though.

Published at 6 years ago

Review №198

Such a positive experience working with the team at Northpointe!

Published at 6 years ago

Review №199

The loan officer I worked with was amazing and did everything in her power to ensure my refinance was giving me the best options possible. I will be using them again.

Published at 6 years ago

Review №200

Northpointe customer service has been terrific. I had a couple small issues setting up a new account but Customer Service took a very customer focused and proactive approach making the process a delight.

Published at 6 years ago