Financial Plus Credit Union

I really needed help with my debit card to get it unblocked because of constant unwarranted charges and I was helped by Mary who went above n beyond to assist me with getting it fixed. She took extra time to help me with a contact number and even went as far as writing down steps needed to curb any future mishaps. She really made me feel as if my minor problems were just as important as any major banking issues! Very impressive!

Published at 2 weeks ago

Sheree was very polite & professional.
She gave me great news on my checking account & set up all my accounts.
She let me know about my Visa card approval.
She a great recommendation for others.

Published at 4 months ago

Sheree Galloway is an excellent person to deal with. She made me feel very comfortable and that I mattered. She took her time with me and her communication was outstanding. Thanks Sheree for everything you done for me

Published at 2 months ago

I loved FP..until they started promoting the L---T!!!!
Then I realized I had to leave..
I found a Christian Credit Union called Adelfi.
Even though I am in Michigan and they are in California..I have been with them now for a couple years...And they have ATMs all over.. My transition has went pretty smoothly..
I recommend Adelfi Credit Union... Where your money will be used to further the Gospel!?!

Published at a week ago

Sheree Galloway is an amazing representative she did great 💜💜 and was so helpful, informative and amazing personality always had a smile the entire time thank you so much sheree!!!!

Published at 2 months ago

Speak now. I just did a deal with they Sheree Galloway and she was just excellent at her profession. She helped me and answered all my questions there was no doubt in my mind what the answer was. It was all very clear and and I truly truly truly appreciated her. Everything about her was very professional. I'll be happy to recommend her and this organization to all my associates and friends. Dennis Clark

Published at 6 months ago

I called Financial Plus Credit Union and spoke to Sue. She was very patient in helping me made a payment online. She answered all my questions and concerns . Sue not only helped me with making a payment but also worked with their loan department so I can lower my interest from the loan that was already approved a few weeks ago. She is very competent on what she does and is willing to help . I truly appreciate the time and effort Sue put in to help me. She is an asset to the company .

Published at 6 months ago

We had a great experience working with Miny Adams. She was super sweet, very knowledgeable, and helpful. Would definitely work with her again!

Published at 3 months ago

Published at a week ago

I loved FP..until they started promoting the L---T!!!! Then I realized I had to leave.. I found a Christian Credit Union called Adelfi. Even though I am in Michigan and they are in California..I have been with them now for a couple years...And they have ATMs all over.. My transition has went pretty smoothly.. I recommend Adelfi Credit Union... Where your money will be used to further the Gospel!?!

Published at a week ago

I really needed help with my debit card to get it unblocked because of constant unwarranted charges and I was helped by Mary who went above n beyond to assist me with getting it fixed. She took extra time to help me with a contact number and even went as far as writing down steps needed to curb any future mishaps. She really made me feel as if my minor problems were just as important as any major banking issues! Very impressive!

Published at 2 weeks ago

Went to financial plus 8075 lapeer rd , customer service was nonexistent, no one offered help of any kind. I will be moving my account

Published at 3 weeks ago

Definitely do not recommend. Cant even make on time loan payments without a debacle.

Published at a month ago

Sheree Galloway she is so sweet and kind very helpful and just all around one of the most nice people

Published at a month ago

Brad did a great job helping me open an account. Super friendly!

Published at a month ago

Sherrie Galloway has great service

Published at a month ago

Sabrina and Mine were both extremely helpful and kind; no other bank or credit union Ive been to compares in terms of the quality of customer service!

Published at 2 months ago

Sheree Galloway is an amazing representative she did great and was so helpful, informative and amazing personality always had a smile the entire time thank you so much sheree!!!!

Published at 2 months ago

Published at 2 months ago

Sheree Galloway has great customer service and was very helpful. I m appreciative of her service.

Published at 2 months ago

Published at 2 months ago

Miny Adams was the representative that helped me open my accounts. Not only is she amazing but Miny went above and beyond.

Published at 2 months ago

Great experience !

Published at 2 months ago

Sheree Galloway, helped me get a loan to pay my credit off, with my bad credit she did an amazing job! 5* thank you!!

Published at 2 months ago

I real enjoy get help out she took her time to make me feel like family

Published at 2 months ago

Sheree Galloway is an excellent person to deal with. She made me feel very comfortable and that I mattered. She took her time with me and her communication was outstanding. Thanks Sheree for everything you done for me

Published at 2 months ago

I recently lost my husband. Sheree was extremely helpful in getting my accounts in order & obtaining a credit card in my name. Very caring. Thank you

Published at 3 months ago

Sheree Galloway was very kind and helpful to me. I would give her a 10 star rating if I could

Published at 3 months ago

We had a great experience working with Miny Adams. She was super sweet, very knowledgeable, and helpful. Would definitely work with her again!

Published at 3 months ago

Published at 3 months ago

Sheree Galloway was very nice and helpful.

Published at 3 months ago

Sheree Galloway was awesome in setting up my loan and visa card. Thank you!

Published at 3 months ago

Published at 3 months ago

Great by Sheree GLloway

Published at 3 months ago

I have been a member since I was 18 years old. Currently, 76 years old. I have had other banking accounts. FPCU /Westside CU has been there for my family, for nearly 60 years. Thank you, very much.

Published at 4 months ago

Went into financial plus credit union to open account and was help by blank ladies great guy help me out with everything and made me feel like I was at home

Published at 4 months ago

Sheree was very polite & professional. She gave me great news on my checking account & set up all my accounts. She let me know about my Visa card approval. She a great recommendation for others.

Published at 4 months ago

Sheree Galloway was very helpful and knowledgeable on the question I needed answered she was awesome and yes I would recommend Finical Plus to others thank you Ms. Sheree for all your help

Published at 4 months ago

Published at 4 months ago

Sheree Galloway was super helpful and amazing. Best ever! Does her job very well!

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Very friendly environment and never disappoints. Always helpful on what is needed while visiting .

Published at 4 months ago

Too long wait not enough cashiers

Published at 4 months ago

Published at 5 months ago

Published at 5 months ago

Sheree was amazing and handled a difficult situation like a true professional!!

Published at 5 months ago

Sheree was very helpful and professional. Got me acclimated accordingly.

Published at 5 months ago

Sherrie thank you for your excellent customer service

Published at 5 months ago

I called Financial Plus Credit Union and spoke to Sue. She was very patient in helping me made a payment online. She answered all my questions and concerns . Sue not only helped me with making a payment but also worked with their loan department so I can lower my interest from the loan that was already approved a few weeks ago. She is very competent on what she does and is willing to help . I truly appreciate the time and effort Sue put in to help me. She is an asset to the company .

Published at 6 months ago

Published at 6 months ago

Sheree Galloway was my point of contact for last three times Amazing she was helpful n solution oriented reassured me reducing my stress and just and encouraging personality as I navigate a problem.

Published at 6 months ago

Super nice and very helpful :)

Published at 6 months ago

Michelle Garcia was so instrumental in resolving fraudulent transactions on my checking account and would definitely request her help if something happens like that again

Published at 6 months ago

Miny Adams was great!!!! Very friendly and nice. Informed me on everything! Explained all I didn t know.

Published at 6 months ago

Published at 6 months ago

Speak now. I just did a deal with they Sheree Galloway and she was just excellent at her profession. She helped me and answered all my questions there was no doubt in my mind what the answer was. It was all very clear and and I truly truly truly appreciated her. Everything about her was very professional. Ill be happy to recommend her and this organization to all my associates and friends. Dennis Clark

Published at 6 months ago

Published at 6 months ago

I came here today to reopen an account. I was seen by Miny Adams and she was extremely helpful getting my stuff together and figured out & her personality is great!!!!!! Thank you !!!!

Published at 6 months ago

Had a problem signing in to my account had to stop by the branch on vanslyke Lynn Freeman is the best had me all fixed up in minutes. The branch manager was great also.

Published at 7 months ago

Been a member here for years, only issue we seem to have is with the phone representatives for IT issues. The person we just spoke with named Nickolas was rude and over talked us the entire conversation. We ended up hanging up and my husband drove to the branch for help. I have over 50 passwords and work on a computer all day long at my job, I am not an idiot like he made us feel. Zero problems get solved when we try and get assistance per the phone. Hire more knowledgeable and customer service friendly people please.

Published at 7 months ago

Derrick and Nicole were wonderful. The Financial Plus website is horrible and difficult. I have had my account 2 weeks and it has been so difficult with the online and apps , I will be closing this account.

Published at 8 months ago

Great bank. Helpful staff. Several locations and Dort Federal is a sister branch

Published at 8 months ago

Getting a loan even after being a member for over 20 years is almost impossible thats my experience, ok the impossible happened

Published at 9 months ago

Horrible all around. I ve been a member since I was 16 with my first job and I never had any issues until this past year. I have had to get a new card TWICE in the past year because of they re faulty atms, and only to have them blame the issue on me. First it was that my card was too old, sure I guess. I get a new card, and I still had the same issues with it only at their atms, I ve never experienced any issues with other atms or card readers. On my new card I had a sticker, they re very common and you can find many businesses selling them. Now my card got stuck in their atm AGAIN. They tell me the only thing they can do is get me a new card and put a hold on my old one. Three days later I get a call from JAMIE in the fraud department. Horrible woman with horrible service. Threatened to call the police over a sticker on the card. Absolutely ridiculous. I do have a loan through this credit union, this is the second one and it has been atrocious the entire time. Issues with saying I m approved and then saying I m actually not so I had to go find a co-signer anyway. They ended up separating this loan into two SEPARATE loans, that they then put on my co-signers account. If you actually want to speak to a human, be prepared to wait an hour. I can safely say after all of this, do not use this credit union. Take your business elsewhere.

Published at 9 months ago

I have been a member of Financial Plus Credit Union since 1978 and couldnt be happier. The service is outstanding, staff is knowledgeable, and they offer all the services I need. I love the new logo too so trendy.

Published at 9 months ago

Published at 10 months ago

Published at 10 months ago

Great place to have your financials handled.

Published at 11 months ago

Erica Chancellor is thee best to work with!! I can say from my own experience on multiple occasions that Erica, goes above and beyond to get things done for the customers! Thanks to Ericas 5 star customer service. I will continue to be a member for life!!

Published at 11 months ago

Very seriously considering taking my business elsewhere. I have experienced the same teller at 2 locations, Lapeer Rd and Van Slyke Rd, and have been given a hard time by her twice. The first time, I was trying to deposit $15 cash. She asked me if I was trying to deposit 1500 because she wasnt sure what the deposit slip said, and told me that I dont look like my ID. Its a cash deposit, how is there any question at all about how much Im trying to deposit Exactly the $15 in cash I sent through the drive through! The second time, I was depositing a check. Again, I was told that she didnt think that I look like my ID. There was a hold placed on the check, which isnt an issue. The being hassled about whether or not I look like my ID IS. Is this the photo from my DL that is being used? If so, I look nearly identical to it. If not, is it a photo that your institution has on file from somewhere else, and where? Ive been a customer here for something like 10 years and havent ever had a problem. That one teller has me frustrated enough to take my business elsewhere is very disappointing

Published at a year ago

Fast and efficient. Not my normal branch, but very friendly all the same.

Published at a year ago

Would give me my balance

Published at a year ago

Amazing service and options!

Published at a year ago

Horrible representativies to handle calls, which take 15+ min to get on the phone, another 20min to speak to manager, no information for newly merged members who cant log into app it pay their visa

Published at a year ago

Published at a year ago

Ive been with financial plus credit union for around 23 years now and I have always had the best service inside or out side

Published at a year ago

This financial institution has been serving me and my family for years. If I could give this more than 5 stars I would. I have always had the best experiences here and everyone is always so nice.

Published at a year ago

Published at a year ago

Great interest rate on checking account. Also great loan rates!

Published at a year ago

Been with them since 1995 and I still am

Published at a year ago

Published at 2 years ago

Published at 2 years ago

Dont bother calling to get a simple service like reordering checks done unless you plan to jump through standard hoops and then join the circus for 20 more random questions after you should have been verified as the account holder but nope....customer service at van slyke road always sucks SO try another bank

Published at 2 years ago

Published at 2 years ago

In And Out

Published at 2 years ago

Takes Too way too long at the drive-thru even if youre the only car

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

The main branch is not open on Saturday, when every other credit union and bank is. Very inconvenient.

Published at 2 years ago

Very friendly staff and they have low rates on loans

Published at 2 years ago

BEWARE OF THIS BANK! So today I received my bank statement and it reads my account was closed due to dormant acct. Yes I didnt do much with this account, its savings. So I call, inquire where is ALL of my money that was in my account. It wasnt much, but still. Their reply was and I quote its a dormant acct so there was a fee. Everything in my account!! They kept it! And if I want to talk to a manager about it, I have to go in person, not over the phone. I only live an hour away and Im pretty sure this bank is keeping my money regardless.

Published at 2 years ago

Published at 2 years ago

So many issues with this Credit union in the last 10 years, I wouldnt recommend putting your $$ here.

Published at 2 years ago

Published at 3 years ago

Erica was a rock star. Seriously helped me out of a jam that Ive been stuck in for months with depositing paper checks outside of business hours. Someone at Financial Plus needs to recognize her and give her the biggest raise ever!

Published at 3 years ago

Mindy Nasser is the sweetest .

Published at 3 years ago

This place Practices discrimination very well. They decide who they help and who they dont for sure.

Published at 3 years ago

Published at 3 years ago

I just want to SIMPLY PAY OFF MY LOAN. I called to try to pay over the phone. They don t take debit mastercard, WHAT? It s the only card i have. Then they tried telling me to go online & pay it that way. I cant even locate my account number. The biggest hassle for something that should be so simple. Cant take it out of my bank account because who knows why. They have no problem taking out my monthly payments so i don t get why i cant SIMPLY PAY IT OFF. never again will i loan through this company. DUMB just DUMB.

Published at 3 years ago

I called to make a loan payment.. Because they change the website I was told I would have to pay $9 more if paid over the phone They change the site and the customers have to pay more to make a payment when all was said and done MEGAN lied to me and I had to pay $10 extra

Published at 3 years ago

I have been a member with Financial Plus Credit Union for 8 years now. I have been happy up to a certain point but I have realized that they operate more as a bank than a credit union. I havent been treated like a member and at the end, they were willing to take my money but not offer me any services that credit unions normally offer. Needless to say, I closed my account. Beware.

Published at 3 years ago

Apparently I have been responsible for payments and no one wanted to inform me but did let it affect my credit. The ball was dropped.

Published at 3 years ago

Was a member for five years until I realized the customer service is terrible. Brenda Dery is the reason I am closing out my account. No help from anyone at the bank.. Bye FPCU onto ELGA.

Published at 3 years ago

Published at 3 years ago

Great customer care

Published at 3 years ago

they have free pens thats the nicest thing I can say about fpcu

Published at 4 years ago

This bank is bad! Cuz they always never take out of my money when holiday is over. They want my money for late fee.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Your automated phone system just doesnt seem good. You have to wait too long or dont get through it all. I think you should have one number talk to an agent to but you dont

Published at 4 years ago

Outstanding customer service, always friendly and very helpful. Going on 5years now and Ive never had any issues. I will be a member for life. I highly recommend van slyke location to everyone!!

Published at 4 years ago

Normally I would give them five out five stars but after today I wish I could give them one. I had to make a phone call to the manager regarding my account and when answered he was extremely rude and unprofessional when I told him the reason for my call he s response was okay like why are you calling what s your point. Then when I tried to explain that I did in fact make a payment when I told them I would he tried and say I didn t and that s why there was a block on my account. Because they didn t pay attention to the payment that was made then when I asked about putting it in my notes about my next payment he cut me off and continued to say it was every two weeks when in fact it s either every two weeks or out of one check as long as it equals the agreed amount within the month. After today I can not wait to be done with this bank and will not be recommending this bank to anyone I know. I m sorry but as long as you re a manger you should be professional at all times

Published at 4 years ago

I used to love this place, its where I got my very first accounts and loans. Now though----the more they have expanded their branches and services, the more awful they have become to deal with. Phone hold times are in excess of 30 minutes the last few times Ive called, regardless of time of day. Services have gone severely downhill, accessibility has gone downhill. I kept this bank as my primary even when I moved to California several years ago, thinking since everythings online now it wouldnt matter. But now all my dealings with them are such a pain in the butt, that Ive been seriously considering pulling all my money from them (and probably will soon), which is a shame since Ive been with them so long.

Published at 4 years ago

I will be transferring my money here they are Excellent verry helpful

Published at 5 years ago

This credit union should be investigating by state attorneys office. My partner and I purchased a pre owned vehicle thru lafantain Buick Cadillac and was told this credit union out of flint would approve a loan for the vehicle. The first problem was that this credit union removes the payment from your account before the payment due date that was our first surprise . Then when we traded the vehicle in for another vehicle at a different dealership and we were so happy not to have them service our loan anymore we used their online payoff to get the balance owed signed all the paperwork and two weeks later find that there was still 105 dollars owed on the loan. now they are hounding my partner day and night and sending several notices that he must pay this or it will be a bad mark on his credit.We will NEVER do business with this credit union again.You need to beware before you use them for any loans!!!

Published at 5 years ago

Published at 5 years ago

Best Credit Union or Bank Ive ever belonged too. I have used Dort Federal, Elga, Huntington, etc and this is the only place I keep coming back too (3 times to be exact lol) I had a car loan through FP and they were awesome, they offered multiple convenient ways to pay the payment. They are super friendly, I love their online mobile app and I havent had one rude representative when speaking with the call center. I dont plan to leave FP again, I finally got my Husband to make the switch because we couldnt stand Dort Federal and how our money kept disappearing from our account! So now I am happy we left DF and are back at FP!

Published at 5 years ago

The worst, I got a check, they said it might take 10 years to clear, wow, fraud department a joke, now they are telling me spend it, but it might not be good, been there a dozen times to be done with it. They blow you off, how can they clear a check and then tell you it might be bad in 10 years, wow, Im changing credit unions real soon,

Published at 5 years ago

Financial Plus has been a great experince since returning to the Flint are 8 yrs ago.. Nice ans respectful staff...Always smiling....Keep up the great work

Published at 5 years ago

Published at 6 years ago

Wouldnt go here, dont post your money 24/7 only when their open. My BANK treats me like family and my money is posted with in an hour of a direct deposit and customer support 24/7 now thats what i call a financial institution thats their for their customers

Published at 6 years ago

Not only have they helped my fiancé but they are great with my kids. I love them like family

Published at 6 years ago

Im a long-standing member of this credit union. I have several accounts with different banks and credit unions. These people play with your money, with fees and holding large sums of money for ridiculous periods Of time. They are extremely unhelpful whenever you want to call as well, if you can get through.

Published at 7 years ago

For as long as Ive banking here Ive had good and bad experiences, the tellers most of the time have been short and rude. However went in there yesterday and met one of the nicest people that I have ever met! Cheyenne does an amazing job making people feel welcomed! This place needs more people like her Thank you for a great experience Cheyenne

Published at 7 years ago

Published at 7 years ago

I have been on the phone holding 3 times in excess of 15 minutes trying to get a live person so I can get my loan payoff information. Sure does speak wonders about this institution! Glad itll be paid off so I dont deal with this place again. On hold person says loans take less than 10 minutes - Yup Ive been on hold way more than that.

Published at 7 years ago

Published at 7 years ago

No problems when I requested a loan. Anna was very helpful.

Published at 8 years ago

Published at 8 years ago

On hold for 9 minutes after going through the annoying system for 2 min... No one ever answered.

Published at 8 years ago

Try to get a loan no one called me back denied me call to talk loan officer called back very unpleasant. Been there for 18 years

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Awesome

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Where I do all of my banking, that should say something.

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 9 years ago

Published at 9 years ago

Having nothing but problems from them will be closing my account soon!

Published at 9 years ago