Rocket Mortgage

Out of curiosity, I looked into getting a second mortgage or doing a refi on my home. I have about 350,000 in equity. These guys wanted to charge me $40,000 to give me 80,000 everyone was dramatically lower than this company. I will never go to Quicken loans or rocket again ever and anybody that I have any conversation with and mortgages will never contact these people for any kind of assistance, that should be illegal what they did to me or attempted to do to me. I feel sorry for people that aren’t smart enough to know they’re ripping them off.

Published at a week ago

PREDATORY LENDER! They didn't pay our home owners insurance and got us cancelled 2 months ago. Just found out today. They didnt pay the $10 fee on the invoice, and ignored ALL COMMUNICATION for 2 month from our insurance company. So we just had to pay $1600 OUT OF POCKET to have our insurance reinstated because these scumbags couldn't pay a damn $10 invoice.
From what I've read, Rocket Mortgage has a history of getting people cancelled from their home owners insurance so they can hook them up with one of their brokers that charge 40-60% more. All for kickbacks to line their pockets.
DO NOT USE ROCKET MORTGAGE

Published at 2 months ago

Tanner Held was terrible to work with. After hitting my credit with a hard inquiry he refused to accept my documentation for a tiny $200 month payment. I had already given him EVERYTHING about me and my entire life at this point. Very rude!!! I'm more than qualified and was just looking for better terms.

Published at a month ago

An amazing place to work. Continuily focused on improving the client experience... Everything we do focuses on increasing efficiency while moving that technology needle to the max. Couldn't recommend a better mortgage company for people looking to purchase a new home or refinancing an existing property.

Published at 7 years ago

Very sad day. We have had our mortgage with Rocket for 4 years went to refinance in January and have done but, jump through hoops and email after email we have been misled and lied to. We are at the end of refinancing and have over $17,000 in fees now mind its a refinance with Rocket for Rocket not a new lender. Just spoke with SoFi and they offered $8500 in closing costs not $17,000.00. Then we close and now their is more fees another $4000.00 in fees. Now mind you we have over $100,000 in equity and even you account for homes going back to normal value we still have over $50,000 in equity. For such a big well known company this is just unacceptable for one hand not knowing how the other works and not knowing how closing works. I would HIGHLY recommend not using them and look for a company that cares I know they are hard to find but, Rocket just feeds you lies and misdirects you.

Published at 3 months ago

I am impressed at what Dan Gilbert is doing to revive downtown Detroit. A friend game us a tour of the quicken loans building. I think they have a great work culture and great ideas on how to make a work place a great place to work in. This building is really nice, along with the indoor waterfall. Downtown Detroit is starting to look good again :-)

Published at 6 years ago

Terrible support policies. Having an awful time getting employment approved working for the disability services through 3rd party providers. Work for the disabled person not an actual company. All income is verifiable but because we have to transfer states they don't want to approve the income. Provided all information we can get and already started the transfer process and now may lose our dream home for minor technicalities. Not everything is black and white but apparently it has to be to buy a home through Rocket Mortgage.
Definitely if possible try another Lender first.
I must say that Chris and Alex are doing their best to keep us updated and trying hard to get us through this, but this shouldn't be as difficult as it is.

Published at 5 months ago

Rocket Mortgage is terrible! I did not want to put any stars but had too. I was sent through the robes dealing with this company. I had originally switched lenders thinking they could help me better. Seritta Scott was very unprofessional and held my closing date up on purpose. Luke Bradford was never in the office. They were a terrible company to use as a lender to buy a home. I was a first time buyer and a Veteran and did not enjoy my home buying experience. I almost lost the home I was looking to buy, but luckily got in touch with a local lender. I highly do not recommend this company to anyone at all!!!!

Published at 7 months ago

What a wonderful company!

Published at 2 days ago

Out of curiosity, I looked into getting a second mortgage or doing a refi on my home. I have about 350,000 in equity. These guys wanted to charge me $40,000 to give me 80,000 everyone was dramatically lower than this company. I will never go to Quicken loans or rocket again ever and anybody that I have any conversation with and mortgages will never contact these people for any kind of assistance, that should be illegal what they did to me or attempted to do to me. I feel sorry for people that aren t smart enough to know they re ripping them off.

Published at a week ago

Looking to get in touch with someone that can assist me with one of your Rocket Mortgage LLC owned properties in Pennsylvania ASAP. :)

Published at 2 weeks ago

All they do is PUSH-PUSH to make that money and make it super convenient for you to give it. Then you find out that your deal with them was that good.

Published at a month ago

Tanner Held was terrible to work with. After hitting my credit with a hard inquiry he refused to accept my documentation for a tiny $200 month payment. I had already given him EVERYTHING about me and my entire life at this point. Very rude!!! Im more than qualified and was just looking for better terms.

Published at a month ago

PREDATORY LENDER! They didnt pay our home owners insurance and got us cancelled 2 months ago. Just found out today. They didnt pay the $10 fee on the invoice, and ignored ALL COMMUNICATION for 2 month from our insurance company. So we just had to pay $1600 OUT OF POCKET to have our insurance reinstated because these scumbags couldnt pay a damn $10 invoice. From what Ive read, Rocket Mortgage has a history of getting people cancelled from their home owners insurance so they can hook them up with one of their brokers that charge 40-60% more. All for kickbacks to line their pockets. DO NOT USE ROCKET MORTGAGE

Published at 2 months ago

Worked with Josh Greenwald what a terrible experience he had no clue what he doing asked me for a document for my companies earning spent a week getting it then he said Oo the underwriting s don t need that they want K1s which is fine but he kept making me get documents then telling me they weren t correct fortunately I found a different lender who had people who actually cared and new what they were doing this guy just wasted three weeks saying non sense which I learned later he was just making up

Published at 2 months ago

Dont bother trying to get a hold of anybody that can give you any real answers. All they want to do is ask you a bunch of questions and run you around and try to get you to sign up for things that you dont need. Stay away from this company.

Published at 3 months ago

Very sad day. We have had our mortgage with Rocket for 4 years went to refinance in January and have done but, jump through hoops and email after email we have been misled and lied to. We are at the end of refinancing and have over $17,000 in fees now mind its a refinance with Rocket for Rocket not a new lender. Just spoke with SoFi and they offered $8500 in closing costs not $17,000.00. Then we close and now their is more fees another $4000.00 in fees. Now mind you we have over $100,000 in equity and even you account for homes going back to normal value we still have over $50,000 in equity. For such a big well known company this is just unacceptable for one hand not knowing how the other works and not knowing how closing works. I would HIGHLY recommend not using them and look for a company that cares I know they are hard to find but, Rocket just feeds you lies and misdirects you.

Published at 3 months ago

I doubt I will use again.

Published at 4 months ago

Customer Service has gone down the tubes. Use to be great but that is no longer the case.

Published at 5 months ago

Terrible support policies. Having an awful time getting employment approved working for the disability services through 3rd party providers. Work for the disabled person not an actual company. All income is verifiable but because we have to transfer states they dont want to approve the income. Provided all information we can get and already started the transfer process and now may lose our dream home for minor technicalities. Not everything is black and white but apparently it has to be to buy a home through Rocket Mortgage. Definitely if possible try another Lender first. I must say that Chris and Alex are doing their best to keep us updated and trying hard to get us through this, but this shouldnt be as difficult as it is.

Published at 5 months ago

This is unequivocally and hands-down the most criminal mortgage company on this spinning globe of doom. Avoid at all costs.

Published at 5 months ago

Avoid rocket mortgage at all costs. The worst lender Ive ever seen

Published at 6 months ago

Do NOT, I Repeat, Do NOT use Rocket Mortgage for a loan or ReFi. I was deceived & lied to from getgo by Adam B. Started me out at a HIGH Int rate,but once he learned I was speaking w/ another Lender he dropped the Int dramatically. Hmm, why wasnt that rate provided from the start? I finally phoned his superior, Jordan S. They bullsh-t you literally to the end! I have been jumping all kinds of hurdles for 7 weeks, only to be SCREWED right before Closing Date, all because I had surgery. Which, btw, Adam & Jordan were aware of! Folks, DONT use this company! Avoid the headache, heartache, bullsh-t! They EASILY could have had the Underwriting Team make an exception due to my having surgery! BJH

Published at 6 months ago

Published at 6 months ago

Terrible service at Rocket Mortgage. Not only did they tell me wrong information about my loan and then never followed up on their promises, but they then sold my information and now I am getting calls and text from dozens of companies. A huge disservice! Never will I use them and NOT Recommended

Published at 6 months ago

They almost cost me my house because they wanted paystubs from a part-time job I started. I am a disabled veteran with plenty of income via my pension, but Rocket insisted it was the only way. I spoke with Veterans United and not only was my pension enough, they offered over 1% less interest rate and had cheaper closing costs. I ended up getting over 6k back where if I would have used Rocket, Id have to come out of pocket. Also, Rocket wanted to keep property taxes in my escrow despite having a 100% tax exemption. With Rocket, I would have had to prefund the taxes. With Veterans United, taxes arent in my escrow because Im exempt. Overall, Rocket almost cost me my dream house over issues that my other lender laughed at.

Published at 7 months ago

Rocket Mortgage is terrible! I did not want to put any stars but had too. I was sent through the robes dealing with this company. I had originally switched lenders thinking they could help me better. Seritta Scott was very unprofessional and held my closing date up on purpose. Luke Bradford was never in the office. They were a terrible company to use as a lender to buy a home. I was a first time buyer and a Veteran and did not enjoy my home buying experience. I almost lost the home I was looking to buy, but luckily got in touch with a local lender. I highly do not recommend this company to anyone at all!!!!

Published at 7 months ago

Have done several transactions with RocketMortgage and each one has been a breeze. I highly recommend them for your loan needs.

Published at 8 months ago

Absolutely a waste of time! Do not bother and waste yours either. Been working with Rocket Mortgage for a few months trying to get a home equity loan to do some home remodeling. After a few months of jumping through hoops such as needing a home appraisal, buttoning up some upgrades I had been working on, searching for a structural engineer, being told you need to do X to get approved for the loan but not having the money to do X because the point of the loan was to work on X in the first place. Even after all of that, I was still turned away because their underwriters wouldn t approve. I even asked for an amount that was 1/3 less than I had originally asked, still was turned down. Months wasted even after their ads touted get a loan to fix your home and having a home free and clear that I can t even pull equity is absolutely a punch in the gut. Rocket does not need to lend to me but the way Rocket advertises their loans makes it sound easy and sets a tone of expectations when working with them. Even the person I was working with disappeared and had to find out through another employee who did not even know who my rep was, my original rep made it sound like it was a sure thing and so I gave up on all other lenders. Lesson learned.

Published at 8 months ago

Definitely can tell that rocket mortgage agents are commission driven. Agents are not willing to work difficult loan cause more time to get same commission. I have been with rocket mortgage for over 8 years and have refinanced several times and always notice commission drive agents. Kind of sad. VERY DISAPPOINTING.

Published at 10 months ago

Once I paid the upfront fee all my calls were ignored. These people are savage

Published at a year ago

I would have previously highly recommended, but the lack of courtesy over a small fee waiver request leaves me upset. I ve been trained throughly by Russell and Valerie who wanted to continue to over talk me on how the system operates instead of removing the fee. Kindness costs you nothing and pays you dividends. $30 isn t the issue, lack of service that allows you to hear the customer and act accordingly is.

Published at a year ago

Published at a year ago

Unprofessional and disrespectful

Published at a year ago

Stop sending me unwanted mail

Published at a year ago

Published at a year ago

Does not care about the homeowner, just the bottom line.

Published at a year ago

The best in the Industry!

Published at a year ago

Horrible Experience. They refuse to help after they denied my loan modification. I even got assistance from the Homeowners Assistance Fund to help catch up my past due amount and they denied those funds. Now that Im trying to refinance with another mortgage company, its difficult because they had destroyed my credit report.

Published at a year ago

Polite people but in my experience they are manipulative High Pressure will not let consumer think for themselves if the consumer doesn t accept the product presented to them. I have had multiple dealings with Rocket last one made me question my trust for Rocket this latest Dealing has assured that I will not deal with Rocket Mortgage again! I hope to warn other consumers to take their time truly consider everything do not believe everything Rocket employees say without checking into it and making an educated decision!

Published at a year ago

Its has taken much effort to weave through the spiders webbed maze. To see plenty dots here and there. Connecting an abundance of unsavory discoveries along the way. To share this message. Today 10-28-2022. Marks the day, I was unsolicited. A wide range of ATM campaign. Began @0530 this morning. And, continued through that day. Till I began, 1st. Stop STAT, announcements. Then #2. Public address on social media. #3 here and now. Especially after doing some digging. What was discovered, wasnt a treat. Stop the boiler room cold calls. Halt any future ATM contact attempts. Stop all data mining, contact tracing. The Hoodwinking thats gone on far to long... I congrats those; that built and partake in the eminence front that created such a Grand Facade. Dear Joe and Jane Public. Be aware. These folks and all connected to them. My drain more then your bank accounts. Aloha to you. To those I degrade for; feeding on and Feeding off decent: We The People. Your ugly intents will surface for others to view and consider... Fair well. Trick or treat... Enough all ready...

Published at 2 years ago

Had my mortgage through Dan Gilberts monopoly and have had nothing but poor experiences since I closed on the home. Coolest part was when they auto-pulled my mortgage 3 times on January 1 due to a system error and took a week to send my money back. Disorganized, harassing agents who only want to upsell a refinance (even if you just did one 5 months ago). Looking at moving my mortgage to a new company now and will never use Quicken or the rocket companies again in my life. Would give 0 stars if I could.

Published at 2 years ago

Hayley Sophia the closing care specialist was horrible

Published at 2 years ago

First of all you have the G.O.A.T Miami. I called in mad about loan. They transferred me to him. I felt my loan was getting overlooked. I hear papers shuffling and body slamming of file cabinets. While hes still talking to me, he has told me found the golden ticket(not for willie wonka). I had tears of joy because i felt like i was getting heard. I could hear the smile on the phone he said youre loan is approved. I beat my chest like harambe (r.i.p harambe) and said thank you. Like such a gentleman he is, he thanked me. Wow amazing guy.

Published at 2 years ago

Had to contact their client services number because my account was locked(user error).I was connected with Dannya M. who quickly got my account back up and running. We had a quick laugh as I expressed I was doing exacly the opposite of directions given by website-something you encounter alot in this business -you give clear instructions but person on phone often fails to fully listen and follow instruction as given. Overall it was a great experience and Dannya sent me a hand-written thank you note by mail...who does that??! Thank you Dannia

Published at 2 years ago

Dealt with a guy with a powerful voice. With confidence he recommended the best they had. Of course I declined it the first time. Then he lowered his tone and whispered that i needed the loan. I was so flattered and accepted the loan. Thank you Mr. Madja

Published at 2 years ago

Cool building! I heard that it was the largest indoor water fountain in the northern hemisphere.

Published at 2 years ago

Published at 2 years ago

Do NOT deal with this company. Their CEO Jay Farner has no clue about how to earn customer loyalty. He would rather pass that decision making process onto his assistant Bianca Mutti rather than handle it himself. As a result of this error in judgment we will be paying our mortgage off with them in the next 3 years rather than give them the satisfaction that they think they deserve. At least Wells Fargo tries to earn our business with trips and gifts as a token of their gratitude. Rocket Mortgage would rather save the $6,000 AMX statement credit. They declined to participate.

Published at 2 years ago

I had the worst, frustrating, experience. I was treated so poorly after I had been a customer for years. Do not go with quicken or rocket. They are a wolf in sheeps clothing

Published at 2 years ago

Best Company On THE PLANET To Work For!!! Fantastic company culture! Miss this place dearly

Published at 2 years ago

run away from quicken loans. They use amrock as their appraisal company. They used comps from a year ago!!! The market if you look at it has spiked since then. So even though we sold our house we put an offer on another, now are about to lose it because they cant do their jobs ethically. Run away from rocket mortgage. So disappointed. Been with them since 2016..refinanced 2 times with them and regretting it. Do yourselves a favor and go anywhere else. Their rates dont mean anything either. They get u somehow . i have started a case with the BBB and exploring other regulatory options. I suggest you all do the same

Published at 2 years ago

Best mortgage company Ive ever dealt with. Their people care and there services, products and offerings are untouchable!

Published at 2 years ago

Published at 2 years ago

Terrible service, will never use them again.

Published at 2 years ago

Bunch of lowlifes

Published at 2 years ago

Published at 2 years ago

Applied to work here. When creating your resume make sure all workplaces are on there or they will not hire you. I had a misdemeanor for breaking up a fight that was changed to breach of peace and was told because of this I did not get hired. Has nothing to do with my work performance. And was waiting for a response for two months when licensing renewal was almost up and they didn t even look at my resume until today I had to call them to get a response.

Published at 2 years ago

Rocket changed the price on our residential appraisal from $500 to $700 and then to $2,250 with no explanation. I am an experienced buyer and know this is price gouging. I contacted the appraiser directly and know how much he charged Rocket. The appraiser was also shocked. THEN...two weeks before closing (and a MONTH before our rate lock was due to expire) Rocket notified us that our rate lock expired. Our Rocket representative promised to fix this. He called us the next day and offered to re-lock the same rate for an ADDITIONAL $6,000 in origination fees. We tried in good faith for days to resolve these issues but Rocket would not budge. We moved our closing back by a week and started all over with a local bank instead of Rocket. The process with the local bank was so much faster and easier than it was with Rocket. I would never recommend anyone use Rocket Mortgage.

Published at 2 years ago

Published at 2 years ago

First let me start by saying I am a disabled veteran using my va benefits. Im truly disgusted with this company. It is my every intention to go without to pay my mortgage off asap, just to get away from this company. My DITCH is considered a flood zone, while my house is not. I am 90 miles inland and although a surveyor licensed with FEMA sent documents supporting my claim, I am still paying for Zone A flood insurance which adds over $200 to my payments every month! This company had been reporting for 4 years that my mortgage is closed when it isnt. This company put my payments in an unapplied account, with actually posting them as required by law and federal regulations. They have all these excuses and never wants to fix their own mistakes. Furthermore, they allowed my principle balance to not change, causing me more interest in my loan and do not want to correct it! They sent in tax forms for 2020 to the IRS saying I did not make any mortgage payments when I had paid them all. They had to work to get the form corrected and still didnt get it right and had to correct it again. This is not my first mortgage. I am so digusted with this company, I would never recommend this company to ANYONE FOR ANY REASON! If you choose to use them, do so at your own peril! Mikah was unhelpful, deflective, dismissive, and unwilling to help. Mikah was for of excuses and no solutions. Ive never regretted using a mortgage company in my life!

Published at 2 years ago

Lots of bait and switches. Make sure you talk to at least a few credit unions and lenders before going with this company. Remember you have 2 weeks to have as many hard pulls as you wanted. Even then, dont trust the original loan estimate, see below. You told them youre shopping around then theyll match the terms. A few days before closing, closing disclosure came back at 30% HIGHER on monthly payment than original loan estimate. Closing cost was also higher. They did this a few days before closing, so either you risk not closing and potentially lose your EMD, or have to go with these terms. When you tell your loan officer that youre not okay with paying extra points to buy down rates at this beginning she said theres nothing she can do, and it wouldnt be worth it. A few weeks later, she called you back and said this loan is getting too expensive, so now suddenly having higher rates and lowering points is an option. They did this TWICE during one loan. My girlfriend was also in the home buying process. Called them and they never even followed up with a loan estimate. Will be refinancing out shortly, and Ill make sure no one I know ever takes out a loan with Quicken.

Published at 2 years ago

Be Aware, run , scammers.. Misleading, lying, manipulating, disorganized, big mess on communication level between team members.total disaster Do yourself a favor and go get the most important thing in your life buying a home with another honest , professional lender . They caused me a loss of my earnest money and inspection total of 2250$ Because they came to me 1 day before closing date ..when I was packed and staying in a hotel for 1 day only as promised And was supposed to close and move to my new house they call to tell me your closing amount is 13000$ thirteenth thousand dollars ..why its a tiny townhome, the answer is sorry we didn t check that there was a maintenance fee!!!!! 1 day before closing date While they had 1 month processing my application could found out everything they need to know about the property. Common sense townhomes have maintenance fees. Its their game to scam you with 3x more your closing fee 1 day before so that they get you stuck. If you already evicted your previous home , packed and ready to move Because of them I was stuck in the hotel for 1 month . Shame on you Rocket mortgage, quicken mortgage, you should be voted for as THE WORST LENDER IN US

Published at 2 years ago

If you are an established business owner - WALK AWAY - NO, RUN AWAY from this place If you are a successful business owner with an LLC, DO NOT EVEN THINK ABOUT THIS PLACE. They have no comprehension of what successful business tax returns even look like. Lure you in with a easy pre approval, then speak with an agent and explain that you are a business owner with pass through taxation- they tell you no problem. Submit your P&L and 2 years of CPA signed returns and then they tell you you dont make enough because they go off of taxable income. So they penalize you for being successful and utilizing the tax code correctly. Ya, zero knowledge.

Published at 2 years ago

I will NEVER apply for a loan with this company EVER again! I was approved for another loan which was good but Quicken presented an opportunity that seemed to be better and convinced me to stop the process of my loan to start theirs. After MONTHS of processing and getting and verifying information, on the week of closing I am informed that I have to wait to apply when I have been a tenant for 6 months. They were well aware of how long I had been a tenant. They changed my loan type without my knowledge and proceeded to deny me for a loan I had everything necessary for. I feel scammed and they had no regard for the way they inconvenienced me and again I will NEVER use this company again!!!!!! 0 STARS!!!!!

Published at 3 years ago

If i could give a billion star review I would! I went through two different mortgage lenders and kept getting the runaround. I decided to to give Quicken Loans/Rocket Mortgage a try and Im glad I did. They cleared me to close in only 12 days!! Amazing!!

Published at 3 years ago

Published at 3 years ago

I had to give it at least one star but it deserves 0. I had the most awful experience while shopping for a lender. Being a first time homebuyer I was referred to Quicken. They are definitely well scripted and do not listen to meet your needs. I was working with Alex Alkhudair and Ryan Cemate neither we re listening to my concerns. I was given a loan estimate before extending an offer on a home and before it was all said and done my loan estimate more than tripled for closing cost. When I questioned it I was told I was given a credit but for every credit a 1/2 point was added and I was at 3.5 points to buy my interest rate down. I was charged $500 for an appraisal before they were sure they could actually moved forward with my loan, then was told I needed to apply for and FHA loan and pay for another appraisal which is what I initially wanted anyway and Alex told me I couldn t apply that conventional would be better. They STOLE my $500 after saying it was refundable but it was not. I had my loan estimate reviewed by another lender and was also informed that Quicken did not let me know about paying the seller back the property taxes which would have resulted in another $3k on my closing day. I was very disappointed in the 5-10 calls per day, the lack of active listening and the fact that my final closing cost estimated at almost $35k when I was initially quoted 9k to start. I would stay clear of quicken, my lender closed on my home in 2 weeks and my closing cost 1/4 of what quicken quoted me. Absolutely disappointed in the lack of professionalism, I never heard from Alex after I challenged being charge for the appraisal and never received my money back. Good luck if you want to get beat out of your money with this company.

Published at 3 years ago

If I could rate lower I would. They are quite literally the worst company to work for. They do not care about their employees at all! They over work everyone until they are burnt out, and then claim that they aren t working hard enough. They cover everything with a smile and a learning opportunity . The falsely accused myself, and SEVERAL others, of many things during my time working there. I went as far as proving everything they said wrong, and they still disposed of me when demand wasn t needed anymore. There is a reason they go through thousands of employees a year. I do not, and never will, recommend Quicken Loans- now Rocket Mortgage.

Published at 3 years ago

I definitely don t recommend. They roped me in with an ad claiming that if they can t match or beat any offer then they will give you a $250 gift card. They wasted a bunch of my time, added an inquiry to my credit, blew up my phone on the daily leaving multiple voicemails and were unable to come close to the terms I had with a different mortgage company. Then I had to contact them multiple times to request that they send me the claim form needed to collect the gift card. Once I did receive the claim form I promptly sent it back along with several documents they require you to send but low and behold there was a loophole that excluded me from being eligible to receive. Surprise Surprise!! Such a scam and waste of time!

Published at 3 years ago

Published at 3 years ago

I havent even officially closed on my house yet THROUGH A DIFFERENT MORTGAGE LENDER and somehow they managed to find my information and request I refinance with them... For double the mortgage loan and $500 extra a month. Like ummm... No. Especially since I havent LIVED in the state of Michigan since 2017. If that doesnt scream shady to you... I wanna know what DOES!

Published at 3 years ago

I refinanced at the beginning of this year and I needed to get mortgage insurance which was fine at the time. I was told by the the loan officer that once my credit score was up where it needed to be that I could have it removed I was lied to. Well I spoke with them today and that is not the case and that I have to have it on my loan for the next 11 years. I am now in the process of refinancing with another company and Rocket Mortgage can can keep there next 11 years.

Published at 3 years ago

100% recommend! I bought my first home through them and it was quick and painless.

Published at 3 years ago

Yaser hamdan is Who you should talk to because this was the best service and I worked with him throughout the whole refinance process he gave me the best deal I could ever find and if I have any questions all I have to do is text him it s really easy! And he always responds even on weekends! Yasar Hamden is the guy you need to talk to you!I ll see these few one stars and all I think is talk to my guy!If you re starting your first mortgage you have to stay on top of things if you re just refinancing it just depends on your situation you have to have it have everything lined up that goes with any mortgage company from my experience this is the guy you need to talk to When you called his office ask for yaser hamdan!When it comes to confidence and getting things done this is a man! I really appreciate it and my kids I ll appreciate it thank you again and I still Owe you a steak dinner!

Published at 3 years ago

Started refinancing process 6/20/21, was just informed that my closing date is now listed as 8/9/21! This has been a TERRIBLE experience. I have had to keep up with everything and practically FORCE them to get things to move forward. The appraisal company that they use (Amrock) is beyond horrible. I could write for literally hours on all the issues I have had with this process. Bottom line....DO NOT USE THIS COMPANY!!!!!!!!

Published at 3 years ago

Waste of time and energy! They sell you with their sales pitch only to provide you with false hopes and promises. A ZERO is what they deserve. Time i will never get back. Poor EVERYTHING!

Published at 3 years ago

Worst experience ever. Took two months of lies and constant phone calls to no one to ever give me an answer and then the loan ended up getting denied after they said we were closing the same week and gave our notice to move out of our apartment. It got denied because they didn t want to lock in our rate and lose money while we waited for our zoning to change. We ended up going with a different company that got us closed within two weeks that rocket mortgage couldn t do in two months. Never go here, they re great in the beginning but once you start asking questions they get rude and silent and just drop you

Published at 3 years ago

BATE AND SWICH watch kevin komander cost me 500 for a low assessment at 117 and offered 190 a couple weeks later for my house..how do they sleep at night

Published at 3 years ago

The worst experience Ive ever had with a mortgage company. The amount of incompetence is staggering. How any of these people still have a job is beyond me.

Published at 3 years ago

So many calls to refinance, even when I ask them not to. I gave them a chance and went through the whole pitch but was turned off by the extreme cost of the refinance. Quicken works hard to distract you from these costs, highlighting that appraisals are free and the monthly payments will be lower. Oh and theres no money out of pocket (because the costs are, of course, tacked onto the principle). There are alot of variables with refinancing a home, and I dont claim to be an expert, but I do know that the average refi cost is between 2-5%. Quicken was closer to 6%. So now Quicken calls me like an ex girlfriend after I said I wasnt interested and politely asked to be on the no call list. This works sometimes (not this time) but the calls will start again- usually monthly. I hope someone from Quicken sees this and really puts me on the no call list, no matter how how exciting the opportunity is.

Published at 3 years ago

Underwriters are myopic and error prone. We had insurance and credit cards which were cleared early in the process by the underwriters only to have them decide one and two days before closing that they had issues. My telephone contact was very good but the support people and underwriters are junk. I will never again use Quicken Loans/Rocket Mortgage.

Published at 3 years ago

Just average service. Talked to some guy named Collin or Chris I think? Just average ya win some ya lose some and honestly this guy just sorta ties.

Published at 3 years ago

Pressure tactics with flash sale offers. Was bounced from my original loan originator because I asked why the origination fees were so much higher than other lenders I was comparing to. Then when I told him I couldnt commit to his flash sale offer on the spot, he responded with I am just going to remove your file then. I originally asked to just be sent back to my original loan originator, but then this guy kept pressing and I in fact told him to just remove me from their company records and I will NEVER give them my business.

Published at 3 years ago

We were not happy. We paid $500 for an appraisal that they did completely online as a desk top appraisal. It came in 50k under the price agreed upon with the seller. We quickly went to a local bank who had an appraiser come out to the property and do a real appraisal. It appraised at the price and rocket mortgage not only almost lost the new home we wanted but also would not refund my $500 for an appraisal that was basically a CMA that a realtor does. I had talked to 7 different people and none of them could help and would give me a number to call. Worst experience I have ever had. If they tell you they are not going on-site, demand it or you will not get the house especially in this market!

Published at 3 years ago

All I wanted to do was check rates but now I get called at least 6 times a week by them, and I have told them to stop but they wont. Im sick of feeling like prey and they are the predator trying to get me.

Published at 3 years ago

Awful experience. Was given a refinance estimate which was great. Started the whole process and everyone was very responsive..... Then I got the 2nd estimate which was much higher and couldnt get a response. I emailed and messaged the mortgage Banker I had been working with and he blatantly ignored me for a week. I asked if I would need to get a lawyer involved in order to get everything sorted out and received a call in minutes. Ended up withdrawing from the loan and losing $500 for an appraisal that had already happened even though I never heard anything about scheduling or saw anyone come out.

Published at 3 years ago

Quicken Loans is not what it used to be. Theyve lost their sense of urgency. Theyve lost their outstanding customer service. Theyve lost their technological edge. After all these years striving for excellence, Quicken Loans has fallen into a whole new world of mediocrity, incompetence, and complacency. Stay away!

Published at 3 years ago

Deanna Locklear made the entire home loan process so very easy. We didnt even know if we could buy a home- everywhere else had said sorry, we cant right now, maybe wait a year and give us a call then. Deanna made it happen for us though! She immediately took down our information and just like that our dream of finally buying a home was starting to take real and physical shape. Deanna responded immediately with any questions we had- we recently purchased our first home so imagine the questions we had- she explained the home buying process and gave and made sure we had the information we needed. Once we found our home, the application process really got moving and I mean moving! Some days were nerve wracking because we hadnt heard anything from the banker (no word is the best word in this phase) and she was there- either answered our emails within the day or gave us an immediate phone call to let us know everything was going as it should. We used to rent our own home- we were ready to move but were done done with paying rent. It was realistic and suitable in the beginning but we were done adding to our family and we wanted something that was ours. Deanna made that happen. Soon enough closing day came and we went to our appointment, signed everything and that was it. It was like a whirlwind! We still cant thank Deanna enough for all the hard work she put in for us, because the dream is real! With a first floor bathroom, the perfect kitchen and a backyard with VERY good soil for gardening!! We know we couldnt have possibly been Deannas only clients but we sure felt like it. She was always there when we needed her. She took great care of us and if down the line we decide to buy another home or anyone in my family wants to buy- theres no question about WHO I am sending them to!!

Published at 3 years ago

I called recently because I had a couple of questions and I spoke with a lovely gentleman named Donovan. He was very informative and took care of all of my questions and concerns and I felt like he truly cared to put my mind at ease. Thank you again!

Published at 3 years ago

If I could give a zero, I would. Awful support. Denied our house loan because the kitchen was in the walkout basement. The same house was approved on an FHA loan. They said they would refund my deposit and now they refuse. Im taking legal action. I wish I had known this before, but they were sued 32.5 MILLION dollars 2 years ago for fraud. They had another lawsuit against them 2 years before that.

Published at 3 years ago

Published at 3 years ago

Take the good with the bad: The good is that their servicing operation seems to be very conscientious. Theyre on top of handling escrow payments, answering questions and getting you your tax documents. The website for originated loans is pretty solid and easy to use. The bad is that their originators/sales team will screw you over whenever possible. I had a loan with them for a dozen years. Id get a call from them to refinance every year or so. It was always a substantially above-market rate, loaded with origination fees with outrageously high costs for closing expenses. And they act personally offended when you call them out on it--as if its not just a click away on the internet. Friends and family who have loans with other major lenders have described a refinance process with their banks thats simple and efficient and cost-effective. That wont be the case with Quicken Loans/Rocket Mortgage. If your loan gets sold to them, itll be pretty smooth sailing with their servicing team. Id be very wary about originating a new loan with them however.

Published at 3 years ago

At first everything was going smooth, but later u can tell they were stalling to make sure u don t get extra days for free. Closed on 29th of April. Even though everything was finished on the 8th. Started asking for the same W-2. I told them I gave it to you three times already then he said oh ok I see it. That s y 3 stars instead of 5

Published at 3 years ago

Published at 3 years ago

I went to Quicken for a refinance.. I was clear and upfront with my situation. I was told that Rocket mortgage can help me. After I sent all my information needed. I JAD TO SEND ALL MY INFORMATION AT LEAST 6 TIMES.. for some reason QUICKEN LOANS... can t keep files together. ( I have all the emails proving this)... then I get told they can t help me... they destroyed my credit... I found a local Loan specialist... now I m dealing with QUICKEN LOANS because they put a mortgage credit reject on credit saying I was late on a payment (which is false I have all docs )

Published at 3 years ago

We were working with Mike and had everything sorted out and ready to go. We gave Quicken loans $500 which is considered good faith money we were told. When we had an accepted offer in a home, the only stipulation from the seller was that we did not use quicken loans. The reputation and experience they had was not great. Needless to say, when we called To say we had a different lender, we got some of our $500 back, and we were told they spend some of it to run our credit scores. We were never even asked. Just told that we would get it back at closing and it would go towards our closing costs. Like.....I ve never been charged for credit being pulled and the whole thing just leaves a bad feeling. Plus the fact our sellers didn t want to use this company due to Notoriously bad communication and frequent hold ups.

Published at 3 years ago

Dont even start! Go to a local lender! The lack of responsiveness and knowledge is astounding. At one point, we were actually hung up on and told to just close our case.... The only response you will receive from them is we are looking into it. There is literally a stack of paperwork we provided to them almost 6 inches high! After providing 18 months of documentation (including cancelled checks and deposit tickets - which is unheard of) and proof that we havent lost any income revenues, we finally gave up and had success almost immediately locally. They dont look at information and dont seem able to understand data; additionally they dont seem to have knowledge of state laws and requirements for self employed individuals. If you are looking to refi less that 25% the value of your home, have an excellent credit rating and cash/investment assets worth more than double the value of your home dont apply. You wont fit their demographics.

Published at 3 years ago

Gathered all my personal information, scary. My exceptional credit with a loan amount of $90,000. Im not borrowing enough 8 hours later. Dont waste your time under $250,000

Published at 3 years ago

Terrible my sister was one of the TOP payoff specialist, she worked hard and put in all her time to improve and excel in that field and they fired her without a moments notice half way through a days work,

Published at 3 years ago

Published at 3 years ago

Do not use this company! The have horrible service and no follow through.

Published at 3 years ago

I talked to one of their representatives about refinancing in March of 2020 I ask them what my AGI would need to be to refinance. I was at the right number They went as far as did an appraisal telling me its 99% approved. Then they pulled the rug. Telling me because of Covid. But that never changed the formula I was told that their integrity is very low

Published at 3 years ago

Published at 3 years ago

Very unsettling to see how much higher the rate that was offered through Quicken compared to other lenders. We closed on a 15 yr. 2.25% loan January 2021, we were offered by Quicken Loans and Rocket Mortgage a 15 yr. 3.375% !!!! WOW was I surprised considering I was a current client and had closed multiple mortgages with them in the past. As for the new lender everything was done online, closed in weeks, lower costs then horrible QL rate, and we even had the infamous appraisal waiver that Quicken bankers think only they can provide. Experience with Quicken and Rocket Mortgage Bankers is high pressure, passed around and recycled through the system over and over. At one point offered to send the Loan disclosure they were being beat by down to be reviewed by Capital Markets to See what they could do. All around embarrassing for the company and its employees. Maybe its because the other company wasnt paying for multiple Super Bowl Ads, or planning on paying stock holders dividends and ensuring they showed strong growth even through COVID, or paying for employee turn over rates, and I could go on and on . Its easy to ignore the numbers when you are the one offering egregiously high rates compared to your competition. SHOP AROUND you have been warned!!!!!

Published at 3 years ago

I only put one star because it would not let me put no stars. 5 months I went through nothing but delays and putting in the same paper work. I was refinancing my house I have over 185000 in equity should be easy right. They had my house appraised had all my tax documents bank records but still needed something usually the same documents every 20 days. Months into the rabbit hole I felt as if it would close any day and the last thing I wanted to do was start over, that was my mistake I should have found someone else. Kyle Thomas if you here that name run a solution manager with no solution. I m just an ordinary guy small business doing old school auto parts. I ve even met guys moving vehicles for Dan Gilbert and like him have been buying and redoing houses in Detroit. If he knew how the people in his company treat his customers I believe from all I ve read about him things would change. My last straw was when they asked me to get a customer service document from one of my clients for the second time after two invoices prior. I agreed I asked one of my customers from Las Vegas to send me a customers service document. It s a barber shop I previously found and shipped antique barber chairs and barber pole and a neon barber sign for. Fair Kurtz excellent barber shop in Las Vegas won best of Vegas 2019. Quicken Loans told me they could not establish a relationship between the barber shop and my company. The owner even included his personal number in the document to be contacted. They acted as if the shop did not exist. So after 5 months of run around they appraised my house not including the work they did they said they ran out of time. Mind you they did this when I was locked in at 2.9 and the rates went up to 3.2 all I can say is everything they say in their adds is a lie and a lot of their employees who just don t want to do their jobs should be retrained or fired.

Published at 3 years ago

Just called quicken to see if they could help me. Before I could do anything, they needed my SSN to pull credit, I asked if I was on a recorded line. Katlin Wagner said yes you are. I asked if we could please pause while I tell you it. She said no they cant do that. Thats when she got annoyed with me. I understand & requested an electronic application. She then got an attitude with me when I asked if the electronic application just does the credit check virtually & only she would see it. She said no, once again. I simply tried to state (while getting cut off) that Im uncomfortable doing that. She said well thats all we can do. I then said thank you for the call & hung up. I dont understand how they do not have any safety measures in place for their potential clients. Most certainty I cant be the only person uncomfortable having my SSN out in the open. Her sass & attitude gave me 0 confidence that my information was SAFE. Shame on you Quicken Loans & Katlin Wagner for your poor customer service.

Published at 3 years ago

HAD A VERY PLEASEANT EXPERIENCE WITH THIS COMPANY IF YOUR GONNA CLOSE ON A HOME MAKE SURE you have documentation they request they gave me closing date Aug 31 2020 ,and sure enough thats when We got keys to our home, I would recommend quicken loans

Published at 3 years ago

Very disappointed and concerned Quicken collected the tax money but didnt pay the taxes. Everyone reading this PLEASE check your Closing Disclosure documents and call your county taxes to make sure they are paid and if they paid the correct amount and if it is over see where that overage has gone. So I was doing my taxes today and noticed that my 1098 didnt have my taxes that I paid and my first step was to call Quicken which they said Yes that is correct we do not put that on properties we close it is on the Closing Disclosure document which they helped me login and get that number. I then wanted to double check with the Sheriff to ensure it was paid and guess what it was not paid and to add insult to injury the amount they collected frm me to pay my taxes were 588.28 more than what I would owe. I called Quicken and talked to Alicia and she said that they would have sent the check on 10/25/2020 and she will check on it. I asked about the fact that I over paid and who was going to pay the new current amount due because not paid. She indicated that they would resend the $5,411.77 but was unclear of how I over paid ($5,411.77 paid - $4,823.49 due = $588.28 over) and I took that I was going to have to pay the $543.76 that is now more ($5,955.53 - $5,411.77 = $543.76 ) because it was not paid on time (not my fault). Which is not leaving me a grand total of 1132.04 that I over paid if they were to make it right but I dont think they are going to do that. I have not missed a payment with this loan or the other loan I have had with Quicken that is paid off. I have never been late and now your going to cost me to pay more money due to no fault of mine. If the taxes are not paid by 4/16/2020 the county will put a lean on my home and sell my tax bill which means I will lose my home. In a year of people having hardship an troubles like no other time in the last 50 years Quicken is going to add this burden to me and my family. I wonder how many other families they have done this to where they collected more than was due and kept the overage. I have added a picture of my Closing Disclosure and amount owed from the sheriff site. In a time that people are dealing with overwhelming stress we do not need to worry about our home where we are current on our payment being lost due to the fact that the person you paid to pay your taxes not pay them and you lose it due to someone else. I guess I am headed to the Sheriffs office to pay the tax bill and be out a total of $11,367.30 ($5411.77 already paid and $5,955.53 that I am going to have to pay if they dont to keep my house that I have never missed a payment on and have always paid the taxes and insurance.

Published at 3 years ago

DO NOT USE QUICKEN!!!! Entered into a sales contract on 12/15/20 as the seller. As of 2/10/21 the company never ordered the 2nd appraisal for the buyers FHA loan. It took them 60 days to tell us that they forgot to order the appraisal. We had already extended the sales contract twice due to Quickens terrible customer service and now I have to put my home back on the market. I was warned by other realtors and mortgage lenders that Quicken is the worst lender in the U.S. They were not wrong.

Published at 3 years ago

Absolutely the most unprofessional financial service I have ever dealt with from start to finish. Multiple representatives calling with different information snd underwriting decisions before the appraisal I paid for was even submitted. As a US Army Veteran and Michigan Resident I am pretty disappointed this is not the way Michigan companies should operate. If pre underwriting is to happen then don t charge for appraisals prior to... I highly recommend not using quicken. Use a Credit Union or WellsFargo. Quick and Rocket are the used car sales people of the loan industry and charge 25% or more up charge on closing. If I could give them zero stars I would. Thomas Spencer Veteran USA

Published at 3 years ago

Horrible loan processing, inflated interest rates. Relentless telemarketing and they will help themselves to your bank account. stay clear

Published at 3 years ago

This is not a review that I take lightly. I understand that my current issue does not directly involve Quicken Loans, but Quicken Loans made the decision to sell my contract and personal information to a company that is sub-standard. For that, I hold Quicken Loans culpable. My mortgage from Quicken Loans was sold to NewRez LLC several years ago. I am in need of a current mortgage statement. (This may not seem like a big deal, but at the current moment, this statement is the ONLY thing holding up another business transaction I am involved in.) Its not available through my online account with NewRez LLC. Ive called the customer service number twice and left my contact number in their call back system. Their call back system states that I will not lose my place in line. 5 days later, I received a call back from a customer service representative who was unable to help me with my request. IM ONLY ASKING FOR A CURRENT STATEMENT. I have also filled out the customer service submission form on the NewRez LLC website. I received a response 7 days later from a company called Shellpoint Mortgage Servicing. Their response says, Please resend your request with one of the following: full loan number, full social, and/or your complete property address. We cannot locate an account for you based on the information you provided. What type of company asks for account numbers and social security numbers on an unsecured platform?! Needless to say, I DO NOT RECOMMEND THIS COMPANY.

Published at 3 years ago

People are great. Easy process but wont approve loan because I pull water from a pond use a legit lender even if rate is higher. P.s pond issue was known from the beginning

Published at 3 years ago

Ive been customer here for 11 years , recently i tried to refinance my house with the balance of $200,000 and the house worth is $600,000, the credit is 760, along with excellent income. My application started September 1st,2020, they process my application and since that date I provided everything they needed and they keep delayin everything i provide along with the process. They say the paper is expired for bo reason just because i asked them to change the rate from 3.7 to their rate of 2.5, we agreed on everything from mirgage fees to application fees. Today January 11, they were supposed to do the closing but instead they lied about everything. I know im not the only victim, all my family and close relatives i know have the same issue with them. They lie and delay the situation and it s very annoying how they lie about their service. I dont recommend a company like this thats full of lies and hidden fees, playing with the closing cost because they got used to those who dont know nothing about mortgage fees and if i can put a zero i will.

Published at 3 years ago

Published at 3 years ago

Unfortunately my personal information was used without consent by Cameron Walls, a loan officer at this Quicken Loans. I had asked for a fee sheet and he ran my credit without my authorization. I contacted Cameron immediately and I did not hear back from him except for a few spam emails. I ll admit it was my mistake sharing so much personal information, but I was sincerely misled in thinking he would get back to me with an estimate. I regret trusting Quicken Loans with my personal information.

Published at 3 years ago

Do not use this company unresponsive, ridiculously low appraisal and would not assist me or discuss comps, appraiser wont talk to me and lender wont talk to appraiser.

Published at 3 years ago

Thank goodness for Credit Unions. I kept getting phone calls from Quicken claiming, This is the best we can do. A few days later, they would call saying this is the best we can do. At one point they even tried a pressure tactic - no one can beat our rates, and this is the best we can do. Local Credit Union did not play those stupid games, and they publicly advertise the mortgage rates on their website, so you dont have to jump through hoops to get the information.

Published at 3 years ago

Terrible. Ridiculous conditions, difficult to reach anyone, closed two weeks late.

Published at 3 years ago

I do not believe they have an adequate interview process. It s very lengthy and extensive. I ve been interviewing and going through the process for six weeks. After three interviews and being given a verbal offer, it was rescinded weeks later after my background check was complete. The specific reasons for rescinding the offer was because of my previous work instability and my reasons for leaving those jobs I work in the restaurant industry, which has the highest turn over rate and I ve never been fired from a job. Its ridiculous that the actual candidate has nothing to do with getting the job. If that was the case, I would ve been hired after the final interview, which I did pass. After knowing they were not going to hire me, they still called for follow up questions on the background check that would not make a difference and were irrelevant (the contact info of a job that I worked at for one day) and then waited an additional week to tell me that they rescinded the offer. I could ve used that time to seek other employment.

Published at 3 years ago

Just a terrible, horrible, lying mortgage company. I was waiting to close for 4 months(Aug- Dec) before I pulled the plug and cancelled on 12/14/20. Good luck communicating with them. The only way you do is if you initiate first, they will not call/email to let you know how the process is going. I was told multiple things at the beginning, only for those things to be wrong. They just flat out lie! When I cancelled, I got two calls almost immediately asking to reconsider. I asked both times why is it taking so long. They could not give me an answer. That is total BS. I left almost $40,000 in savings cancelling the refinance loan. But when you deal with liars and people full of BS, I wont do business with them. Also, be careful with sending documents. I had to resend several documents since it was taking so long, the original ones were expiring. I cant believe a mortgage company so big can be so sorry! When I started reading reviews about other horror stories on here, I then saw the writing on the wall. I just wish I read them before I contacted them. I definitely would NOT have initiated contact. Also, I see some reviews that got answered by the company stating how sorry they are and they will look into the issue. That is BS. For every one who has a bad experience, 20 have good ones. Do you really think for a minute they care about you? F*ck no!!! Update: as of 12/19/20...i got a response from them. It appears its the same response everyone else gets when they post a bad review. Hmmmmm!!!! Part of the response says to email an individual at quicken loans. Well, that individual is part of my problem with this company. Why would I email him to look at my situation. Seems like someone needs to investigate why this individual misleads people about their new loans. This whole thing with them is very DISTURBING!

Published at 3 years ago

We had a horrible experience with Quicken. Our loan officr, Marc Narcisse, was unprofessional and a flake. We could never get ahold of him during our loan process. As soon as our pre approval was in hand, he was gone. We would constantly get the emails stating we would talk a certain time and date but those would come and go without hearing from him. We ended up going through a small personable local company and were very satisfied. Will never work with Quicken.

Published at 3 years ago

Quicken loans has horrible customer service. The fees are double what other mortgage companies. I requested a pre approval for a new mortgage. They pulled my credit report twice and now are refusing to remove the second hard inquiry. I would highly recommend using another company. Steve Blair

Published at 3 years ago

We were shopping around for refinance rates and called Quicken Loans. After telling one representative that we were not interested in continuing with Quicken, we have been hounded by them ever since. THEY JUST KEEP CALLING. We thought if we just ignored their calls after telling them we werent interested they would eventually stop. I went online and unsubcribed from their communications hoping that would put an end to it, BUT THEY JUST CALLED ME AT WORK! I told the representatives on the phone to stop calling me 3 times before I told them goodbye and hung up the phone. I had no other choice; each time I told them I wasnt interested and we had already went with another lender, they wouldnt take no for an answer and kept trying to get me to listen to their pitch. The worst part was that my boss was the one to answer the call and transfer it to my desk so I felt obligated to explain the situation--so now my office knows not to do business with Quicken Loans. DO NOT MAKE AN INQUIRY WITH QUICKEN LOANS. If I knew this is how they did business I never would have called them for a quote. They are rude and unprofessional in their persistence. Harassing people for their business (especially after theyve stated that theyre doing business elsewhere) is no way to do business! Its inconceivable. No other company we made an inquiry with has acted this way; they have all been respectful and professional when we declinedtheir business. I would recommend doing business with any other company than Quicken Loans.

Published at 3 years ago

Disappointed. At the beginning of the loan process, everyone was helpful and friendly. We signed documents and uploaded what was needed in a timely manner. After the inspection and initial appraisal, things changed. The sellers wanted a second appraisal to be a full appraisal instead of the desktop. Sellers agreed to pay for it, but was told after 2.5 weeks of waiting that NO appraisers were able to do a full appraisal. We just closed on our home and know of several companies that have appraisers doing full in home appraisals. Since we have been waiting to close, it has went from being able to close same day as we did on our home to the loan being denied. I wish we would have been told the truth in the beginning instead of stringing us along, saying everything was going well and just waiting on the second appraisal date. Luckily, we went with a local lender who is pushing a fast closing and already within 6 hours have a tentative closing date, and an appraisal ordered for next week. DO NOT waste your precious time on this company, use a local lender who works for you and doesnt keep assuring everything is on track, when it isnt.

Published at 3 years ago

Absolutely awful. No communication between agents and each will tell a different story. I was told my loan would be at 79% of my appraisal and as long it was under 80%, I would not have a PMI. Ok, great. I was also told there was a $500 good faith deposit and my agent, Vanesa Francis, would pay for half and I the other half. She insisted that this was to show that I was serious about the loan and her paying the other half was to show her clients she was serious too. She claimed that if for whatever reason the loan did not go through, I was not financially responsible in any way and the entire costs went to her and this was my assurance that I wouldnt lose money. She also explained that when the loan closed, the money would be returned to me regardless. Two weeks later, I hadnt heard anything for awhile so I started making calls to her to find out progress with no response. Finally was called by another agent saying she was no longer available. Yet another agent, Jon Hansen, reached out to tell me I was above my 80% (would not discuss how since it was all right there in black and white), and insisted I had to pay almost $5000 more to close. This was the cost of a second mortgage that was to be rolled in to the loan. With the loan rolled in, my total cost was at 79%. He wouldnt discuss how it was suddenly not sufficient and said he couldnt help me. He closed the account without discussing options of paying a PMI or anything. A day later, ANOTHER agent emailed me saying they were not refunding the deposit because it went towards my appraisal. This of course was not what I agreed to and wasnt how it was explained to me. Lack of communication, lies, too many agents, and $250 later, I didnt get to close. I am out of money and wasted a lot of time. Extremely unprofessional and they will literally tell you anything to steal your money. Dont do it.

Published at 3 years ago

If they had a zero I would give one. Totally unorganized and unprofessional. After months and months of sending documents they kept asking for more. Dont use them unless you want a headache.

Published at 3 years ago

Honestly I couldnt even imagine having a worse experience. Closing date was set for 12-11 by quicken loans. Two weeks prior to closing I am asking the processor are we good to close, do you need anything from me are we good, she kept saying yes. The morning of I ask her are we good to close she says yes, calls me back one hour later 3 hours prior to our time to go to the title company and sign papers and informs me we arent able to close today. Calls me and hour after that and says I am good to go to the scheudled closing meeting. Our appointment was from 2-3 the title company closes at 5. We were on the phone with quicken from 2-545 and they still could not make a closing happen. So needless to say I still have closed on my first house. I strongly suggest people to use a smaller local company. It seems quicken loans volume is bigger than they can handle. Extremely unprofessional, unreliable. 0/5 if I could.

Published at 3 years ago

Quicken loans/rocket mortgage is a joke. Please, if you are trying to get a mortgage just go with a local lender. I lost my time waiting for approval on refinance. I dont recommend this company to anyone!

Published at 3 years ago

Worst experience! Have been trying to close a simple refinance loan for almost 4 months. No communication. I returned calls and emails. Underwriting mistakes. Expired paperwork that I constantly have to update because they are not getting this loan to closing. Have been promised closing would happen within a week multiple times and never happened. I have done all asked of me, but they have really done poorly at managing a simple loan. 4 MONTHS! Still not scheduled to close. I DO NOT RECOMMEND unless you d like to waste months of your life trying to close a simple loan and time on the phone and writing emails that you ll never get back!

Published at 3 years ago

Very bad experience, First approved us and later we were denied, we lost $3000 in earnest deposit. Do not trust them.

Published at 3 years ago

When we first decided to go through Quicken Loans we had received a great mortgage rate and their customer service was wonderful. Fast forward to 2020 and they have become a telemarketing service. They call us almost everyday asking us to refinance. We have asked them to stop calling us and they will not take no for an answer. I even gave in and allowed them to ran the numbers on refinancing and they agreed it doesn t make sense for us. Yet they still call about it EVERY SINGLE DAY. I have blocked their numbers on all our phones and still receive calls from other numbers. Very unprofessional and their customer care quality is horrible. I d recommend finding another mortgage lender.

Published at 3 years ago

Future mortgage/refi seekers beware!!! Provider has no sense of Priorities; lack common communication skills and will change your cost on a whim. DO NOT USE PROVIDER!

Published at 3 years ago

After applying online, we received a phone call within minutes from Mr. Bill Ballard. He got to the point on what is our situation is, where we stand and what needs to be addressed first to see if are qualify. Me being self-employed and the situation in the country we knew it would not be easy. However, with all the hard work and passion from Mr. Bill Ballard and Mr. Wes Baydoun they made our dream home a reality. From the first phone call to the day of closing, they have been by our side and a phone call away from any question s we had. The customer service we received from Mr. Bill and Mr. Wes was excellent! We are very thankful to Quicken Loans, Mr. Bill Ballard, and Mr. Wes Baydoun for all they do! Thank you!

Published at 3 years ago

I was given a run around to determine when I was to get an accurate closing date in Oct 2920. The given date was near the end of my original Lendets grace period. Not hearing from Q L, I had to make an emergency payment to avoid a late fee. Later I was given no statements to affirm where I was to mail in my first loan payment. After Several call to get an address lacking any statement, I got a bogus Detroit street address at 635 Woodward Ave. I had to cancel my check to avoid a scam when I finall got a statwment in the mail stating a P.O Box in Carol Stream IL. ! ! I do not trust agents at Quicken Loans nor advise any others ti do so. The initial agent I contacted was very professional but allwent downhill after many phone call to privide documentation that was not Specific in on line tasking. It kept me guessing. Not Good. .

Published at 3 years ago

Would not recommend to my worst enemy. Promise a ckosing date and keep on putting me off. Definitely recommend local because it is a much easier process.

Published at 3 years ago

A JOKE! Quicken Loans I wouldnt recommend this company to anyone!. First let me say this, they keep your personal information and never delete it. They still had my SSN in their system(s) after 10 years!!!! and I never had a loan with them. Second I called to inquire about a loan refinance and the loan officer indicated that it should not be an issue, I told him my situation before he ran a credit check. He ran the check and stated it all looked good and had said that they can do something. After putting me on a brief hold twice he came back and said there was no offers available for me. Which I find to be very interesting considering every other lender I applied to all gave me offers, in fact I am approved with one of them and it took less then two days for that to happen. LOL This just tells me that quicken loans and their staff are incompetent or just randomly select who they would prefer to do business with. Guys, dont WASTE YOUR TIME, they will take your personal information and if you dont get approved or any offers even they will send you JUNK E-mail and MAIL! That is right after they came back and told me they had no offers they had the NERVE to start sending me Junk E-mail and Mail advertising their services. I wouldnt even entertain the Idea to ever contact quicken loan ever again! There is a difference between good service and bad service, it is apparent to me that Quicken Loans does not know what it means to provide good service! Oh and please Dont tell me to contact Andrew or ANYONE I am not interested! P.S if I remember quicken loans also used to offer Gift cards for writing reviews, why would any company attempt to offer a gift to get people to write reviews. They should have enough confidence in knowing that they treat their customer write and not have to worry about whether or not they will get a good review.

Published at 3 years ago

Sure, they are quick and easy...but that is just the Rocket Mortgage interface. They dont care if their loan estimates or closing date estimates are FAR off. They basically throw their hands in the air and say thats too bad rather than admit any kind of fault. They have screwed over many of my friends that lacked the skepticism to review the documents appropriately. Also, anytime you ask questions about something on your loan, they get highly offended and act like you should accept whatever without question. Horrible, horrible, horrible, company.

Published at 3 years ago

Published at 3 years ago

I use to really like quicken loans through out the years but lately it has been an absolute nightmare. Its like pulling teeth trying to get answers or anyone to follow through. I have sent emails, called to request to speak with a manager and not one response. Simply put, I wouldnt use again or recommend to anybody.

Published at 3 years ago

Quicken loans/rocket mortgage is a joke. Please, if you are trying to get a mortgage just go with a local lender. This was a horrible experience for a first time home buyer. My closing date was pushed back indefinitely. They did not bother to communicate anything to me and I was completely left in the dark. Beware, they will also lose documents. Which is disconcerting when the documents they are losing contain your credit card information. I urge you not to use this organization. There are far better lenders you can go with. If I could give zero stars I would. I had to switch lenders on my closing date because they had not completed documents and did not tell me there would be a delay. DO NOT USE THIS COMPANY

Published at 4 years ago

Did the online form to simply check rates and see if refinancing would be a better deal. I received 8 phone calls from them within 24 hours. Told the representatives I was simply looking and was not interested. They continue to call. Even called shortly before 9 PM as I was trying to put my kids in bed. Borderline harassing communications. Absolutely ridiculous! Expected more from this company. Will not do business with Quicken Loans under any circumstances.

Published at 4 years ago

PURE EVIL SCAM. Charged me a $500 good faith deposit up front, which later gets called an appraisal fee. Not really a deposit since they wont refund it for any reason. I completed $15k worth of repairs on ny property at their appraisers request. THEN they started avoiding me, bouncing me to different team members, and changing things on the loan without notice. They ask for documents and tasks they have no business asking for and then drop it and tell you to call another person when you complain. At this point, they are telling me I am denied and they cant help me, but they also sent me a new loan disclosure for a new amount I never agreed to.

Published at 4 years ago

This is a SCAM. Theyll expect a $500 good faith deposit from you to pay for the appraisal or they will not proceed with your loan. You will NOT receive it back, even if your loan is denied. Their appraiser from Amrock (supposedly a third party) will say that thousands of dollars worth of things are wrong with your property. When we made the repairs they tried to demand statements for all our assets to see how we paid for it. We were told not to pay our October payment on our current loan as we were supposed to close in Oct and they would receive a payout...then Quiken Loans dragged the process into Nov nitpicking us and not calling us back. Then told us FHA denied our loan because we missed a payment. We made the payment and paid Nov, they still wouldnt work with us because the payment was late! You will be bounced from person to person and no one will call you back. After being denied over the phone by Amanda who was covering for Adam who was covering for our Solutions Consultant Luke, we were told if we had concerns we would have to talk to Nikki. Shocker, now Nikki is out of the office and someone is covering for her. We are screwed out of our $500, cost of repairs, and 2 months of our lives.

Published at 4 years ago

Do not do business with this company

Published at 4 years ago

We had issues with this company .never returned calls prices went from needing so much down for closing to out of the blue ended up being 18k down for a 200k house .not considering the hidden fees you guys tacked on but its okay we left you guys and went somewhere else and they were truth full and will be in our house within 2 weeks compared to you guys was gonna take us 3 months never again

Published at 4 years ago

This company has so many incompetent people working for them its ridiculous!! I have never endured such a horrendous loan process in my life and we have excellent credit scores and excellent salaries! Save yourself the misery and go to ANY OTHER lender but this company!!

Published at 4 years ago

Questionable sales practices, will not stop calling you even after request. Calls multiple times a day. Uses out of state and in state phone numbers.

Published at 4 years ago

After clearing several hurdles to qualify for the loan, I spent 3 days waiting on my pre-approval letter. After repeated phone calls to a representative who seemed to be always out of the office, I find out they found 2 disputes on my qualifying credit report they pulled 3 days prior. Fortunately for me, I was able to obtain the loan I needed and the home I wanted. Quicken reliability is not in your vocabulary. Will not consider you as an option for refinancing.

Published at 4 years ago

Published at 4 years ago

I applied with Quicken loans for a home refinance. I was told if I filled out all the paperwork within 24 hours I would receive a $500 credit and could expect to close on the refinance in 30 days or less. We are now going on 4 months I had a closing appointment scheduled for today and have taken time off work for the appointment. They just called to say they couldnt find a closing agent so they would have to reschedule. The entire process has been getting delayed for the same old things like confirming the pay off on the current mortgage because they let so much time lapse they have to keep confirming with the existing lender the new pay off. I payed $400 for an appraisal that Ill probably be out as it looks like Im going to have to start the process all over with a real lender that can actually close on my refinance.

Published at 4 years ago

Some of the worst organization In a company ever. Has made the moving process for my parents an absolute nightmare. Constantly telling us they have everything they need from us and then nothing happens in the process for the new house. My mom calls every day asking them if they need anything else so the process moves forward, and gets the run around from quicken loans saying they re waiting to get what they need from whoever. But then the realtor says they haven t heard anything from quicken loans or she calls who they re waiting on and they ve already sent the information. They don t make notes when you call them about issues. Been getting nowhere for at least a month and a half. Not a good company.

Published at 4 years ago

DO NOT GO HERE for ANY MORTGAGE NEEDS! Robert Ramos, Shun Jackson, Julian Joyner and Kory Nicholoff are terrible. Whoever is management or owns this business should probably change how things are done and how they speak to people. I had issues with an appraisal and they did NOT give great customer service and basically told me to just accept the fact that I LOST my money. They work with a terrible appraisal company called AMROCK.

Published at 4 years ago

I can not believe the hoop jumping for several weeks and the additional cost incurred just to be denied by under writing.

Published at 4 years ago

Hey if you want a company to sweep you under the rug and forget about you then use ROCKET MORTGAGE by Quicken Loans. I had a pretty standard refinance that started mid July. I had all my documents in and verified and then nothing. I had to reupload documents because they had to be uploaded within so many days of closing anddddd nothing. I had to sign 3 times to lock in my loan rate because the time-limit on them kept expiring. It is now october and we finally closed after 4 months. I DO NOT RECOMMEND YOU USE ROCKET MORTGAGE. Use someone who will actually take care of you in an expedient manner. It took 80+ days to close all due to the sluggishness of the Quicken Loans team. The only reason this is a 2 star review rather than one star is because Gina, our banker was super awesome.

Published at 4 years ago

Just a low life company we put in for refinance did all the paper work payed 500 up front then found out that they did not do manufactured homes was never told this up front . Then we asked for our 500 back as the appraisal was never done per the appraisal company as they were waiting to hear back from quicken by never did .then quicken said they would not refund our money becuse we were asked what kinda home it was .a lie from them the whole thing was a scam I will be turning them into the attorney General. Can we say fraud. Keep peoples money for not doing nothing (STAY AWAY )

Published at 4 years ago

This has been the worst experience of a refinance. Your company originally said it would take between 30 to 45 days to close. I know it was never delayed on my end cause I gave your company everything you needed on the same day or maybe the next day when requested. It has been over two months since I started the process and your team has not completed this refinance and it keeps getting postponed. I have friends who started their refinance with other financial institutions after me and with better interest rates and they have already closed. This is insane!!!! I spent an hour of my personal time waiting for someone to answer me on the closing team because Kendall couldn t take the time to answer my questions about the status of my closing which was supposed to be tomorrow 9/28 and never received a response. This is the worst customer service your company provides. I am not satisfied with your service. Your company has been very nice, but it has been a poor experience with the turtle speed of the process. Stay away from Quicken Loans!!! They need to change their name to Turtle Loans. Remove Rocket mortgage name to Snail Mortgage. Because there is nothing fast in their process.

Published at 4 years ago

This company is a joke to do business with. It s been over 4 months since starting a simple refinance with them and still not done. Jake Archer is the first and foremost reason I would never do business with them or recommend them to anyone other than maybe my worst enemies. Time and time again they make no communication to let you know they re waiting on something from you for the loan. Time and time again they fail to answer questions or return phone calls or messages. I am absolutely disgusted with how the over all process has gone. If you are thinking of doing any kind of business I strongly recommend using anyone but quicken loans/rocket mortgage! Save yourself the headache and worry and use a company that actually cares to have your business!

Published at 4 years ago

One of the worst experiences I have ever had. If I could rate them with zero stars I would. This rating is based on the bitter taste that has been left in my mouth from trying to re-finance our 1st and 2nd mortgages with Quicken. Our 1st mortgage has been with Quicken since May 2017 which is what prompted us to refinance with them at a lower interest rate. We wanted to refinance the 1st and 2nd mortgages and eliminate the PMI. Quicken told me that we would not need an appraisal and the equity was sufficient to cover our needs. We were presented with a 3.125% rate but only an amount sufficient to pay off the fist mortgage plus we were being charged 2% in origination costs. When we brought our mortgage over in May 2017 we were not charged any points. Addressing this concern with 2 different individuals at Quicken I was told we were not charged any points in 2017 because we accepted a higher than normal interest rate. This is not true since the rate we accepted fell in line with the average interest being offered across the board at that time. I advised them we were going to be looking at other options and they said they can put together something that would meet our needs. I didnt hear back from anybody until today and we are ready to close with another lender with a slightly higher rate but paying off both mortgages and eliminating PMI. I also received a text a couple of weeks ago from an appraiser wanting to schedule an appointment. First, we were told we didnt need an appraisal and secondly I hadnt talked to anybody from Quicken in approximately a month. I am just very disappointed since we have been a loyal, prompt-paying customer for over 3 years. We have never been late on a payment and this is the way good customers are treated? My advice is to explore all your options and read all the paperwork. You may think you are getting the best option but there could be better options out there.

Published at 4 years ago

Ive been a real estate broker for 7 years, and have never dealt with such a sloppy lender in my life. They have way too many moving parts with no communication between departments, so they are constantly calling me asking for information which I sent days earlier to another quicken rep. DONT use them if you are buying a condo, maybe they are more organized with single family home purchases....

Published at 4 years ago

We purchased our home through Quicken Loans in December 2019 and it was a great experience so when rates dropped we refinanced in August 2020. We are a military family and used our VA Loan. Both of my loans were done quickly and with care! I will use Quicken Loans forever not only because of their amazing service, but also because they do the right thing always for the right reasons. THANK YOU!

Published at 4 years ago

They are good as long as you stay with them but when you try to refinance, they are rip off. Would not recommend them to anyone anymore.

Published at 4 years ago

Absolutely regret using Quicken for my Refi. Unprofessional and unresponsive, terrible customer service.

Published at 4 years ago

Larger than normal business volume did create a few problems but i feel like weve almost worked everything out.

Published at 4 years ago

Quicken is so phoney, they will say whatever to get your business and the not deliver. This experience, refinancing with Quicken, has been a perpetual cycle of being passed around from one person/department to another with no one being on the same page or having a clue what the other is saying or doing. I understand this is large cooperation, but there sould be some continuity/oversight for each customer. I turned down an opportunity to refinancing with another company with a better rate due to your assurances thats have yet to be meet. When we were supposed to close the paperwork did not reflect expectations so I reached out to last perosn who made assurances but now she cant help me and simply includes [email protected] couldnt even bother to put a real persons email on or contact a person who cpule help us. So here we are being passed off to yet another person/department...

Published at 4 years ago

Borderline predatory behavior. I have a loan with them. Process was pretty easy but please. Act as if you do not want to go through with it before finishing up and listen to them scramble but only as a warning of later behaviors. During economic shutdown I called to inquire about the forebearance as I was losing money with my business. They assured me that they will work with me. I asked several times what will they do if I end up 3 months down the road owing $6000 plus the next months mortgage and I dont have it. we will extend it. Again, now $12000 for 6 months in the hole and still must pay the next months mortgage payment. Well what if we are still in the hole after 9 months. up to 12 months. I asked how i was supposed to come out of $24000 after 12 months with a payment due immediately If i cant afford $2000/ month now. She replied, We will help you to refinance your loan. I informed her that I just took advantage of the historical low rate interest rate. They will not guarantee my rate In the midst of a pandemic and economic shut down. I explained that I have been using my credit card and have debts that have never had a hard time paying before and now my credit may be at risk over the next 12 months. So what if I am not able to qualify for a the refinance. She said they will work with you They shut down my business to the point where we are averaging .30/mile less than what it costs to run. She advised to go ahead and sign up but try no to use it. So go ahead and do it and if you can continue to pay, please continue to pay. I signed up for it. 2 hours later I called back and said cancel that. She said you will receive a threatening letter that the foreclosure process is beginning against you, but you can ignore it because you are not behind on your loan. I DID RECEIVE THE NOTICE. Imagine if I needed the help and fell into their trap!!! I requested to apply now to move my missed payments to the back of my loan but that is not an option. WHY!!??!! Why dont you want to help people. Why only feed on their corpse???? NOW... They called me telling me that my house is worth more money now I can refinanance. I told the lady 3 times I am not interested and she transferred me over to the loan specialist. I hung up. 3 hours later she calls me and says we got disconnected. I told her i hung up because I do not want to refinance and I wouldnt work with them again after the previous experience. Now the loan specialist is there ready with her. I told him Please remove me from you calling list I explained that the lady had no business transferring the call to him and if she is getting credit for calls transferred to specialist that mine needs to be taken away. He assured me that they were calling in my best interest... Trying to help me to save money!!!!!! I didnt ask for you calls. I HATE QUICKEN/ ROCKET I will refi to another company and never work with them again.

Published at 4 years ago

Why advertise on NextDoor that you can do refinance loans up to a certain amount, ask for all my info, then say that you don t have any products that meet the levels you advertised for. Tell me that before taking all my personal info.

Published at 4 years ago

We were baited and switched on. Our credit score is at 800 and we re putting 20% down with plenty of cash in reserve. I was told a number for out of pocket costs with our 1,000 earnest money. Then, near the end, they locked our rate. Rate was great but we could get that anywhere because we have great credit and rates have done nothing but dropped since process started. So, near the end, when it s already too late to start process over, I am made aware that I bought my own rate down for over 2,000. Why would I have to buy a rate with great credit and National interest rates dropping the entire time? We once again, this wasn t introduced until deep into the process. May not be illegal but is extremely unethical. We will make sure everyone I know is aware of this if they even consider this company. Update: I was contacted by Quicken Loans after this review. They attempted to justify the fee for getting the interest rate I already should get for my great credit history and current rates at time of close. They claimed it was a lock fee and the cost of the lock fee had gone up since loan originated...even though rates had not. Once again, I was not notified of this fee until less than two weeks before projected close date. I guess I had to pay over 2,000 more dollars to lock a rate in for two weeks while the national mortgage rate average continued to drop. Once again, way too late to walk away and start over since my family was already out of home for over two months longer and than expected. I asked these pointed questions because other lenders were offering us zero points because of our credit. I was assured that I was getting a better deal. Then, this happened. Once again, maybe not illegal- but very unethical. I will be reporting to the Indiana Attorney General s office for deceptive business practices.

Published at 4 years ago

Worse experience ever! We have twice had someone call to verify a closing date and time to arrive and the title company has no paperwork. I am the seller and Ive had to do their work for them. Feels like a scam; even the title company suggested that it was a scam. I tried to call to find out if the people we are in contact with are legitimate. We have taken off time from work twice now with no results. Is there any recourse? The latest phone call from the closing agent is that we picked a title company they dont deal with, so they want us to meet in the parking lot to close. WHAT!??

Published at 4 years ago

This company is very unprofessional. If you are thinking of taking on a mortgage loan with them just save your self the headache and go to a local bank. Waste of time, money, and stress.

Published at 4 years ago

Terrible customer service Cant ever talk to a loan expert I got hung up on purpose

Published at 4 years ago

Would certainly not recommend this company. Asked about a home loan and they wanted 8741.00 for closing on a 50,000 home loan. When I asked for the breakdown of that amount, they refused to give it to me. Very shady.

Published at 4 years ago

Hot garbage of an establishment.

Published at 4 years ago

Sadly quicken loans does not recognize server incomes. Even on a w 2 your income does not matter to them. Even with a perfect credit score, many years of imculate payment history, refinance is not an option. Your a liability apparently. Dont bother.

Published at 4 years ago

This is by far the worst company I have ever done business with. I dealt with a different person every time I had to contact them. Not one person knew what the other person said or could even give me competent advice. I highly recommend doing business with anyone else.

Published at 4 years ago

I applied and quickly got approved for a home equity loan in August, 2020. It took about 2 weeks for my loan manager, Chantel Floyd, to get my package together. The day I received the package I submitted the required paperwork they asked for. Then I did not hear from her again until about a week later something popped up on my online To-Do list that said my package was incomplete and more paperwork was required but it did not list what paperwork they needed. I called her for 3 days and emailed her with no response. I called the 800 number for general information to inquire about what paperwork was needed. The person I spoke with, Bree, stated they had everything they needed and should be ready to close within the week. I still did not hear back from my loan manager so I emailed the help department asking for a new loan manager and explaining that I did not receive phone calls back. This email was the only thing I could find as far as needing to speak to a supervisor or filing a complaint. A few days later I received an email back from the help department stating that their system shows I did get to speak with somebody so they closed the concern. That was it. At this point my loan manager starting returning calls but every time there was a new problem. She requested another paystub because she said the one I submitted was not full time hours (it was). I submitted another one and she said it had the same problem. After reviewing the paystubs with her it turns out she was not understanding the shift differential on my stubs and was only counting hours marked as regular . This is a loan manager for a huge company dealing with home loans that can t read a check stub correctly. So after going back and forth every couple of days on the phone for a month she still could not get me qualified for a loan that I was approved for a month ago. I was told earlier that everything was ready to close within a week until I reached out to the help department then I couldn t get qualified. Mind you, I got quotes from 6 different companies and NONE of them had trouble qualifying me. Only this company, and only after I had a concern. Good thing I continued with another company at the same time I was working for her. After over a month of back and forth I was still going in circles with issues I swear she was making up because I complained. The communication with Rocket mortgage is horrible and there was nothing Rocket or even somewhat fast about it. They will not get my business now or in the future and I wouldn t recommend using this company at al

Published at 4 years ago

Published at 4 years ago

Incredibly disappointed in our experience with Rannie Bawab. After numerous calls, we were misled with inaccurate information. We will be taking our business elsewhere.

Published at 4 years ago

Absolutely the worst. Couldn t understand we had no mortgage on our home. And even though we sent them documents 3x that loans were paid off still said we owed on them. Never had so much trouble in my life with a loan company. They did not want to work for you. Just wanted to sit back and let you do everything. WORST LOAN Company Ever!

Published at 4 years ago

Quick refinance of my mortgage. Very helpful employees.

Published at 4 years ago

We had the worst experience ever with quicken loans,we are a huge military family and they kept pushing back my daughters clothing date and finding little things to hold it off and trying to charge her more and finally it ended up completely not going through she had to go through a legitimate bank and did not have a problem with some she has a great job and good credit and they were happy to have her as a client unlike Quicken Loans. I didnt even want to give them one star after trying to find somebody that actually cared I kept getting sent from one office to another over and over again and nobody ever had an answer they kept sending me to teams of specialist which were not able to ever help or resolve any issues so do not use Quicken Loans specially if you are a veteran or in the military!

Published at 4 years ago

Hi.My name is Mihai.I had the worst experience possible with quicken loans.I Was in the process of buying a house with them and after they made me pay $500 for appraisal and made me pay for insurance for the house they denied my loan.Now I called them to get my $500 back but the agent is not answering my calls.I just want my money back and I don t want to hear of quicken loans never again.They just wasting people s time.

Published at 4 years ago

Not a great experience overall. A year later we are still regretting using Quicken. Didnt have the best credit going into buying the home so we werent expecting much. But they assured us time and time again that it was no problem. Week after week of gathering this document and that document. Then getting some documents twice because the others had expired. Closing date pushed back and back and back. Paid 125K for a house they appraised at 169K. Still ended up with PMI. Never could get a straight answer on why that was. Finally just got tired of going back and forth over it so just took whatever they gave us. Pretty exhausting process to say the least. A lot of sleepless nights wondering what rabbit we were going to have to chase the next day. Fast forward to a year later, I was contacted incessantly about a refinance so I could get better rate, save money, get rid of the PMI... All of the usual nonsense a sales person gives. Now, we do not make enough money to refinance... On the same salaries we had a year ago. Oh, but if you can raise you credit score 20 points we can refinance and you can take $40k cash out of your home!!.... What?? But we do make enough money to continue paying the 80 bucks a month of PMI and whatever the extra interest is! So thats good news. We visited a couple local lenders before going with Quicken and wish now we would have went with one of them. Quicken sells the fast and easy, online process, which is very appealing. However, you will be on the phone, A LOT. And spend a ton of time gathering documents, that no local bank would have ever asked for, scanning them in, emailing them, finding out that it had to be notarized just to do it all over again.

Published at 4 years ago

The is the worst customer service I have ever experienced. There has been no movement on my refinance in 23 days. My rate lock ends in 3 days and they haven t even completed the final two steps. I wish I would ve read the reviews before I started this process. Shame on me and shame on them for their horrible service.

Published at 4 years ago

Horrible experience from start to finish. Refinance was supposed to close in thirty days, it has been over sixty days and loan finally closed and it was wrong. Never will use them again.

Published at 4 years ago

Mortgage process is great, have done 2 through them but they were trying to get me to refinance my mortgage, which I just refinanced last fall and called me 19 times in an 8 day period. The mortgage experts that call are sales people and all about the sale, kind of annoying to be hounded and hear the b.s. from these people. Reminded me a lot of car sales people

Published at 4 years ago

I am updating my review. After leaving the last one (I was pretty upset).. Quicken reached out right away and things seem to be moving along. I appreciate LaKiesha and Landon (my banker). She listened to my concerns and things are moving along.

Published at 4 years ago

The loan acquisition process was fairly easy, although not as advertised. Once you become a customer, you can expect calls every hour on the hour whenever a theres a drop in rates. Ive requested over and over again to get taken off of their marketing/calling list but have been unsuccessful. They will stop calling for the current deal but as soon as there is another deal they start auto-calling you. Super frustrating.

Published at 4 years ago

i wanted a quote to refinance my mortgage and the guy promised me the whole world. tons of red flags! he checked my credit and then told me he could save me X amount per month, asked me i would like to save that much per month, i thought it was just a simple question but he started shoving me through the whole process trying to get me to sign documents and stuff before he even emailed me the quote and told me how much it was going to cost me. he was extremely pushy, i kept trying to end the conversation and he would ask me another question, just trying to keep me on the phone. he said he would do the loan without appraising or inspecting my house which just seems like it would be illegal. finally i just hung up on him because he would not allow the conversation to end and then for the next 3 days they called me about 5-6 times per day. there were at least 3 different people calling me all day long and leaving messages. i blocked the number, then they called from another number. i blocked that number too and they kept leaving messages so i called back and told them off. i didnt realize that blocked numbers can still leave you voice messages. go figure...i guess i should have just told them off to begin with

Published at 4 years ago

I swore on my grave I would never write a review. But now 5 days past our close date and counting. They never respond. They have zero awareness of what might be needed down the road. All documents expire. They pass all blame and responsibility to the next person or to the customer. A very discriminatory process towards small business owners. Constantly blame FHA guidelines. Very unimpressed. It is my own fault however. Should of been smart enough to use a local bank.

Published at 4 years ago

Seemed nice at first , asked for 2 options 15 year fixed no points 20 year fixed no points , sent to email a chart showing $ 3250.00 closing costs , I then ask for the brake down of those closing costs , was emailed the brake down first line $ 3295.00 in points with the total closing costs being now $ 4295.00 in crease of $ 1045.00 called and emailed tried texting and no response from quicken loans, just poor service !

Published at 4 years ago

Published at 4 years ago

They are a joke gone to another bank still fighting with them over my fha

Published at 4 years ago

Published at 4 years ago

They are not quick and easy!! They say they are as I was told I was the easiest client as I got them all my paperwork on the phone. I was advised the average start to closing is 21 days which I m almost 60 days in and not closed yet. Nothing on my loan is off or weird. I was the perfect client with no issues, but my loan officer advised me that he doesn t know what is going on and the processing team is behind. He also advised me his loan is also held up... hmmm what does that make me feel better??? I tried to contact them as the service level is a 48 hours and it was a week to get a generic answer. The final straw for me is they wanted to know my builders name and number to close. Why would they ever need that Info?? I m no mortgage person, but very strange. Go to a loan officer who has a connection with you and has a common goal to get you to closing without delays!! QL don t care as we are just a number to them! I emailed the complaint department, but haven t heard from them either. Again, go find someone who will care!

Published at 4 years ago

DO NOT USE THIS COMPANY!!! The buyers of my 81 year old mother s house is currently using them. Closing was scheduled for noon on Friday, received contact at 5PM Thursday that Quicken loans was cancelling due to lack of bandwidth . Movers due to arrive in 12 hours, had to let them take her belongings and pay three days over holdover fees. The sellers of the house my mom is purchasIng has an infant, their closing had to be cancelled and all of their baby s belongings are already on a truck. Down the line, everyone is displaced from their homes. It is currently 5PM on Friday and STILL no confirmation that they will be prepared to close on Monday now. This has been a nightmare, all because Quicken loans can t do their job. UPDATE: Today is Monday and now they re saying we may not close tomorrow, Tuesday. Closing was supposed to be LAST FRIDAY! Everyone still displaced, all belongings still on moving trucks!!!

Published at 4 years ago

The most unprofessional, unorganized, messy mortgage company I have dealt with. I was supposed to close on my house on aug 3 they messed up my paper work and pushed my closing to the 5th. No one knows what the other one is doing I dealt with jillian, andrea, andrew bowman. Shame on them never will I deal with them again run.

Published at 4 years ago

Quicken loans representatives (KYLE & CLANCY) speak as though they are the biggest mortgage providers which is absolutely false. Even after giving 1.5 months our loan want approved on time and they needed another week to complete the loan . There was communication with representative who approved our loan and each time we call we would speak to a new agent and they would just say sorry , update some notes and ask us that the loan will be approved in time . We have our moving out notice to our landlords and it became chaotic as our loan wasn t approved and we had to also vacate our present house . It s our first and horrible experience and will never ever go back to them .

Published at 4 years ago

I started a loan refinance with Quicken loans on May 7th 2020. As of today July 29th 2020 it is still not closed. In this whole time no one from Quicken loans has ever called me with updates. Their system online through Rocket is never updated with the correct information. When something is needed half of the time its not even listed in the request of documents. The whole month of June they process nothing. I needed to call regularly to find out what was holding the closing up. When I 1st started this refinance process I was told it would close in 35 days. It will be 90 days and August 7th. I called them last night to see what was holding things up. I waited 45 minutes to talk to someone. I was told my husbands job employment needed to be verified because it was over 20 days from last the last verification. They claim they called my husbands job 3 times in the last week. My husband checked with his office and they were never called. We are getting the verification completed this morning on our own. Every time we were asked for documentation of something it was uploaded in the system within 24 hours. It takes them weeks to process this documentation. I am very disappointed in this whole process. I am getting a good interest rate that is the only reason we are still doing this refinance. I am hoping to complete this closing soon. I am hoping once we have a loan with them we get better customer service.

Published at 4 years ago

I am very disappointed and discouraged with this company. They are very unorganized and pass you from person to person. I have Been waiting to close for 5 weeks now. They get $500 up front and it s non refundable so they must be making a killing off taking money from people and not following through with the loans. I have excellent credit. This is the most shady loan company I have ever dealt with. I have already started the process with another lender . I do not recommend using this company you can get same offer from local lender. I went this route because I wanted it to go quickly . The only thing they do in a timely manner is take $500 from you. I only wish I would have read these reviews first before getting caught up with this company. I submitted all documents same day asked for them and they just keep rolling you over from person to person with no good answers to why it s taking so long.

Published at 4 years ago

I had heard Quicken was a great company but my first hand experience was rather disappointing. The loan consultant pulled my credit report and said he would call with a loan offer that night. He never called until Saturday morning but I was unavailable so he agreed to call at 11. He never called back on Saturday so I called on Monday but still no call. Called customer care and they were to assign me another person but later that day the same guy called. He made a loan offer way higher than any other company and I suspect he decided to discourage business with me because of my complaint. As I write this a director of lending called apologizing And offering me a better deal but it was too late. I had chosen another company.

Published at 4 years ago

the worst lander ever. No one ever gets back to you when they say they will. Very disorganized with one another. They will take your money and leave you hanging. I been trying to get a hold of someone to find out whats my loan status and no one telling me anything. I am starting to think they are a scam.

Published at 4 years ago

They are vultures that wont take no for an answer. They wont stop calling me!

Published at 4 years ago

When shopping for other financing options, I had a call with Quicken Loans and decided to not move forward with on my mortgage. Do not recommend.... Pushy sales people, dishonest and not transparent. Look for other lenders if those values are important to you! There are way better lenders out there!

Published at 4 years ago

Very disorganized. They made me get an appraisal after being promised that I didnt need one. Appraisal came in lower than expected - not sure how since I live in the fastest growing area in the nation. However, it gave them the chance to keep $500.00 of my money. I have outstanding credit and was able to refinance immediately with another company. I DO NOT RECOMMEND. They are just scamming for your money.

Published at 4 years ago

Slow correspondence during a mortgage pre-approval. They also discriminate based on your credit score with no explanation. This is very disappointing, didnt think lenders did this kind of stuff anymore.

Published at 4 years ago

Awful. Spent two months trying to go thru their easy process. We had to do all our own running down of documents and after two months they came to sign and still didn t have paperwork! Never closed. Huge frustration. Do NOT use them

Published at 4 years ago