Navy Federal Credit Union

The staff is very rude! This is not the same NFCU I have banked with for the past 7 years. Very poor customer service, and the lady up front is enough to make me never go back to this branch, no matter how long I have to drive.
UPDATE: I went to the Odenton location because of the poor customer service experience in Glen Burnie. TOTALLY DIFFERENT VIBE. The staff is very nice there, and I was able to sit and speak with a banker. She answered all of my questions, explained everything to me, and presented me with different options. To Baltimore residents, since there is not a local branch, please consider going to the Odenton location. It's a drive, but it's worth it when it comes to customer service involving your money. THIS is the Navy Federal Credit Union I know. Thank you, Joy, Lauren and Joana, for an easy and smooth experience 🙂

Published at a month ago

Rude staff. If you need to speak with anyone in person go to another location. Maybe there has been a management change in the six years I’ve been banking with this specific NFCU but whoever is in charge of hiring should make sure new hires have some of any background in customer service experience.

Published at 2 months ago

This is the most ghetto branch of Navy Federal in the four continents I've visited. Everyone within the branch focuses more on moving people out of their store than helping with their issues or understanding the customer's limitations and solving the customers problems. It was like the staff wanted to propagate a careless and ghetto community environment. Avoid this branch!

I have PTSD, and the attendants were apathetic at best and hostile at times when I complained about being stuck in a line while having problems with being stuck in crowds. She attempted to educate me with the indignity of wasting her time on how I could have ordered the card quickly online. I told her that I was sent to the branch by an attendant on the phone. I told her I had issues in groups, couldn't be in the building with a large group any longer, that I did not have a problem with her, and to give me my card immediately so I could leave without freaking out. I do all my banking online to avoid this branch in particular due to how unhelpful the staff consistently has degraded over the last 3 years, but I needed a new card immediately because of a fraud alert I received from NFCU.

I even had to return a second time because a worker botched generating a debit card for me, making me lose another hour out of my day, waiting in line further with an unhelpful attendant who was refusing to hear the situation of error and inconvenience, causing me to stress out further. The woman at the front desk refused to engage my issue or answer any questions regarding my problem with my debit card not working after they had just made me a new card. She said another attendant took a phone call from the hotline professional I spoke to on the phone. After asking to understand the situation with the people who knew of my issue I was dismissed with annoyance. "Would you rather do this and argue than stand in line?" I wasn't arguing, I was asking questions about the issue I had been given and used the information I received from the professional on the NFCU hotline. I have trouble standing in line with PTSD, and no one in that building heard or helped. I just wanted to know what the issue was with my card and what was being done about it so I don't have to return again. The front attendant must have tried to take lines from her military husband and it was very obvious how disinterested she was in helping a customer with their issue. The only thing that girl wanted to do was move people to the next line, maybe she should work at Great Lakes in the recruit barbershop instead of helping people.

It completely contrasted the professionals I dealt with on the NFCU hotline. The branch just saw a grumpy disabled sailor who was slowing down their line and then tried to punish me by making the customer return, and then they continued to discriminate against my inability to stand in line from PTSD. Shameful.

How convenient for the whole organization to omit a publicly listed complaint department from the website, and I am forced to engage this issue on Google.

AVOID THIS BRANCH.

Published at 6 months ago

The older lady up front with glasses is EXTREMELY rude and condescending. I love navy federal but she has made me so upset and like an inconvenience that I no longer will be using navy federal. When I call everyone is so pleasant but she is rude and really acts like me being there is a mistake. I see it’s not just me by the apparent multiple reviews about her. Hopefully yall take course of action about this cause this is insane. She should not treat people like this

Published at 5 months ago

The employees here are excellent. However, it seems as if this location is not getting the proper and adequate amount of support from Corporate that it needs. The ATM has been VERY slow for months. And today it was down. So you had a long line of people who needed to be served. COVID-19 precautions was the main factor, but then the ATM being down just made the situation worse! This location needs Two new ATMs and needs more support and respect from Corporate or Headquarters! These employees are doing their best to serve customers.

Published at 4 years ago

Avoid this branch at all costs. With the exception of management, most of the associated and staff are rude. And not knowledgeable of NFCUs services and resources for members. They also don’t have respect for veterans and active duty members.

Published at a month ago

This location is ridiculous. Always a long line. Angry and rude employees. Honestly you're better off switching banks.

Published at 5 months ago

I popped in Navy federal because I needed to speak with someone in person . The woman at the Front, I guess she would be called a greeter,Her was (Chelsea ) she had the worst attitude. The arm security card had a bad attitude and was giving dirty , nasty looks as soon as you walk through the door. Funny thing is that every single time I spoke with someone over the phone, they were more than pleasant and extremely polite and helpful. It’s a shame because customer service starts from the moment you come through the door.

Published at 10 months ago

2 ATM BARELY WORK! This place looks ghetto!!

Published at 9 hours ago

I was in and out.

Published at 2 weeks ago

Avoid this branch at all costs. With the exception of management, most of the associated and staff are rude. And not knowledgeable of NFCUs services and resources for members. They also don t have respect for veterans and active duty members.

Published at a month ago

The staff is very rude! This is not the same NFCU I have banked with for the past 7 years. Very poor customer service, and the lady up front is enough to make me never go back to this branch, no matter how long I have to drive. UPDATE: I went to the Odenton location because of the poor customer service experience in Glen Burnie. TOTALLY DIFFERENT VIBE. The staff is very nice there, and I was able to sit and speak with a banker. She answered all of my questions, explained everything to me, and presented me with different options. To Baltimore residents, since there is not a local branch, please consider going to the Odenton location. Its a drive, but its worth it when it comes to customer service involving your money. THIS is the Navy Federal Credit Union I know. Thank you, Joy, Lauren and Joana, for an easy and smooth experience

Published at a month ago

Devin at the front desk is incredibly kind and helpful, he took the time to answer all my questions.

Published at 2 months ago

Seems like everyone here hates working! My God

Published at 2 months ago

If you don t need to go don t go, lines are crazy long.

Published at 2 months ago

Rude staff. If you need to speak with anyone in person go to another location. Maybe there has been a management change in the six years I ve been banking with this specific NFCU but whoever is in charge of hiring should make sure new hires have some of any background in customer service experience.

Published at 2 months ago

Love this bank! Need more ATM machines

Published at 4 months ago

Published at 4 months ago

This location is ridiculous. Always a long line. Angry and rude employees. Honestly youre better off switching banks.

Published at 5 months ago

The older lady up front with glasses is EXTREMELY rude and condescending. I love navy federal but she has made me so upset and like an inconvenience that I no longer will be using navy federal. When I call everyone is so pleasant but she is rude and really acts like me being there is a mistake. I see it s not just me by the apparent multiple reviews about her. Hopefully yall take course of action about this cause this is insane. She should not treat people like this

Published at 5 months ago

Published at 5 months ago

This is the most ghetto branch of Navy Federal in the four continents Ive visited. Everyone within the branch focuses more on moving people out of their store than helping with their issues or understanding the customers limitations and solving the customers problems. It was like the staff wanted to propagate a careless and ghetto community environment. Avoid this branch! I have PTSD, and the attendants were apathetic at best and hostile at times when I complained about being stuck in a line while having problems with being stuck in crowds. She attempted to educate me with the indignity of wasting her time on how I could have ordered the card quickly online. I told her that I was sent to the branch by an attendant on the phone. I told her I had issues in groups, couldnt be in the building with a large group any longer, that I did not have a problem with her, and to give me my card immediately so I could leave without freaking out. I do all my banking online to avoid this branch in particular due to how unhelpful the staff consistently has degraded over the last 3 years, but I needed a new card immediately because of a fraud alert I received from NFCU. I even had to return a second time because a worker botched generating a debit card for me, making me lose another hour out of my day, waiting in line further with an unhelpful attendant who was refusing to hear the situation of error and inconvenience, causing me to stress out further. The woman at the front desk refused to engage my issue or answer any questions regarding my problem with my debit card not working after they had just made me a new card. She said another attendant took a phone call from the hotline professional I spoke to on the phone. After asking to understand the situation with the people who knew of my issue I was dismissed with annoyance. Would you rather do this and argue than stand in line? I wasnt arguing, I was asking questions about the issue I had been given and used the information I received from the professional on the NFCU hotline. I have trouble standing in line with PTSD, and no one in that building heard or helped. I just wanted to know what the issue was with my card and what was being done about it so I dont have to return again. The front attendant must have tried to take lines from her military husband and it was very obvious how disinterested she was in helping a customer with their issue. The only thing that girl wanted to do was move people to the next line, maybe she should work at Great Lakes in the recruit barbershop instead of helping people. It completely contrasted the professionals I dealt with on the NFCU hotline. The branch just saw a grumpy disabled sailor who was slowing down their line and then tried to punish me by making the customer return, and then they continued to discriminate against my inability to stand in line from PTSD. Shameful. How convenient for the whole organization to omit a publicly listed complaint department from the website, and I am forced to engage this issue on Google. AVOID THIS BRANCH.

Published at 6 months ago

Tellers are incompetent.

Published at 6 months ago

Published at 6 months ago

My only complaint is the line is excessive sometimes. But they move quickly.

Published at 6 months ago

I love Navy Federal best credit union ever very professional and all friendly.

Published at 7 months ago

Line extraaaaa long First of the month so very sad

Published at 8 months ago

The SLOWEST Navy Federal in existence. I am in line and there are JUST four tellers. With at least 30 people in line!!!

Published at 8 months ago

As stated probably a million times by everyone else, this branch is probably the worse of them all and it s soooo sad because I m really not sure if they don t have the budget to hire people or they love being short staff. I also do not think they take into account that they only have a handful of branches sprinkled through the state which forces people to have to drive MILESSSS before getting to a branch. Unfortunately for me, this is the closest one to me and it s literally 45minutes away but hey, when you need your money you need your money. Now aside from the lack of branches available and the lack of staffing at this location the branch manager SHERYL is literally soooo rude to clients that it is disgusting. I sat for over 90minutes just watching her interactions with people and every single one was extremely condescending and mildly hostile. She even had the security kicking people out when they would give her the same energy she gave out. For instance Sheryl literally started going back and forth with an old lady to which she replied just have a seat not explaining why the client should take a seat and what she was going to do to help .just simply told her to sit down. Another customer came in. Confused and with a bunch of questions about her banking. Sheryl of course was giving her attitude and answering questions with clear annoyance and the woman gave it right back to her which then caused Sheryl to literally turn away in the mist of their conversation and looked at another customer and said can I help you basically insinuating that she was done talking to the lady. This obviously upsets the lady. Mind you Sheryl was covering the front door at the time and the lady she ignored wanted to be put on the list to sit with someone but at that point she was ignored and left there to look and basically sit Not once did she even great anybody. No hellos and how are yours. Nothing about her was warm. Everything about her from her energy, attitude, and posture was cold. Now she is the leader so as she is leading ij such manner her branch workers clearly was following this behavior and feeding off her energy. Almost everyone look annoyed, drained, and exhausted. They were short with customers and barely anyone was smiling unless they were talking to eachother. I even patiently waited for over an hour and to my surprise the banker that worked with me start huffing and puffing at my request. I even was speaking and at one point she couldn t hear me and said WHAT?! which is truly rude. Saying could you repeat that, I didn t hear you is really not that hard but I guess when you have a rude boss customer service isn t ever going to be the branches strong point. Now I m not dismissing that they probably deal with a lot. Being short staffed and having clients waiting creates annoyance for everyone but the customer service is sooo not on point with the brand and something needs to change soon. Did I also mention sheryl was reporting people and saying she would file an abuse of staff on that one lady account?? Smh the lady did get a little annoyed but it was nothing close to abuse and none of that would have happened if she was not rude. Please fix this. Its truly bringing down the branch name and being stern and assertive is one thing but rude and condensing of NEVER ok! all in all. hire more people and properly train the staff. INCLUDING SHERYL

Published at 8 months ago

Excellent one-on-one service...

Published at 8 months ago

MY NAME IS NIKIA JEFFRIES. I m currently experiencing an issue with a ATM machine malfunction. That happened on January 26, 2024. After filing a claim immediately over the phone. The next business day 01/29/2024 I attended Glen Burnie branch in Maryland. Where I was told, there s nothing much that could be done for me other than filing a claim. I immediately asked for the branch management. I was later, assisted by Miss Ebon e J. The Acting branch manager who I truly believe went beyond and above to assist my necessary needs. She made all the necessary calls and emails. She was understanding, patient, and professional. Navy Federal credit Union will always have a recommendation on my behalf to my fellow, coworkers, families, and friends. I pray that all management are just as concerning.

Published at 9 months ago

I popped in Navy federal because I needed to speak with someone in person . The woman at the Front, I guess she would be called a greeter,Her was (Chelsea ) she had the worst attitude. The arm security card had a bad attitude and was giving dirty , nasty looks as soon as you walk through the door. Funny thing is that every single time I spoke with someone over the phone, they were more than pleasant and extremely polite and helpful. It s a shame because customer service starts from the moment you come through the door.

Published at 10 months ago

I love my bank

Published at 10 months ago

Stay as far away from this location as you possibly can. EVERYTIME I attempt to go to this location the line is all the way to the back and wrapping around. Today they had two tellers with the lines like that. Absolutely crazy.

Published at 10 months ago

Racist? Hmmm

Published at 10 months ago

Published at 11 months ago

Navy Federal Employee Joann Was Awesome. She Was Very Nice & Helpful. She Explained Everything So Perfectly You Won t Even Have Questions.

Published at 11 months ago

I love navy Federal, the staff is knowledgeable and professional, and this banks cares ..abouits

Published at 11 months ago

Published at 11 months ago

The name speaks for itself, Navy Federal Credit Union. Its the reason for my expectations for exceptional ATMs and customer service. The ATM is user-friendly but lacks in armed forces, loves ones and outsiders safety in the expedition category only at the ATM. I am glad NFCU changed to a faster ATM software. The customer service is remarkable so far. The lines are a little intimidating to us. Yet, the Navy Federal Credit Union has a way to accommodate families or one family at a time with SocialDistance methods like one line, which moves swiftly, to my surprise or teller poles and rope to create one single line. It helps eliminate confusion or chaos. The few once in a blue moon times we visited Navy Federal Credit Union, their lobbys air quality seems to be bearable. Also, the bathrooms are maintainable for Navy Federal Credit Union family members. The staff seem to maintain a high quality of professional and courteous conduct. Occasionally, a person may be the reason we give up our window of opportunity to receive services, for personal preferences like their recreational activities are different than ours. However, we tend to return in hopes of receiving service when air quality experience is better. The majority of staff and customers are kept 6 or more feet apart. Since the pandemic or Covid-19 or vaccination time frames, several are wearing masks in and outside of Navy Federal Credit Union like us. Others are simply removing themselves and loved ones from certain unbearable or bad odors and strong chemical compounds. Some medications can cause overdose of use, like overweight, which can be from excessive food or beverage consumption and lack of exercise. #StaySafe #WashHands

Published at a year ago

Literally the worst credit union when it comes to having access to your funds. They shut down locations. ATMs barely work and never take cash deposits. Ive had a cashiers check to pick up after work for bills and the darn place was closed on a THURSDAY!!!!! they were completely non empathetic and refused to help the 20+ people standing outside. Didnt even update us and let us know anything. I will be moving my money elsewhere because this is getting ridiculous.

Published at a year ago

I Love everything about this bank, the teller are doing a great job.

Published at a year ago

Not a bank. Atms

Published at a year ago

I have been with Navy Federal since 99. But this location is subpar at best and needs management fixed and to let employees know of changes. I waited in like for 30 minutes to get a new card and deposit a check. Usually 225 was allowed the first day n the rest next business day, but I guess in 3 days that has changed. Now you have to wait a full day for your funds to be available, even though the email and teller both said it will be available today. The help line is no help and just basically said im out of luck .Im thinking of changing banks because I have nothing but issues with this branch and Navy Federal. 0/10 do not go to this branch, go to annapolis or laurel.

Published at a year ago

Horrible experience my account had fraudulent activity and they refuse to give me my money back or assist me with this matter. All the representatives see where it is fraud but my fraud claim keeps being denied. I ve been fighting to get my money back for almost 1 year. I would not recommend this credit union at all. If I could give them zero stars I would!!!!

Published at a year ago

There s 20 or more people standing in line absolutely nowhere else to sit other than empty chairs in small cubicles yet these chairs aren t available to the other members so disabled vets or anyone disabled doesn t have to stand for 20 minutes and only 3 tellers if this is the only location available that s not an atm I m going to leave this bank this isn t acceptable at all

Published at a year ago

Was charged for a payment which never reflected on my account

Published at a year ago

Its a mess. Extremely overwhelmed. People are doing the best they can, but this is my least favorite NFCU

Published at a year ago

Published at a year ago

My least favorite Navy Federal. It s really not their fault. The customer service is great and they have all the normal services. The problem is that there is no more locations north through Baltimore so this location serves not only the local population, but most of Baltimore as well. It is just always too overcrowded.

Published at a year ago

Tends to have a line outside when opening. Some of the policies are not as good as banks but a decent credit union.

Published at 2 years ago

Shout out to Ms. Chelsea at the Glen Burnie location she was outstanding and explained everything about the process of opening up a saving account. Considering that this location isn t very large, we should practice patience until someone is able to provide assistance. Thanks again

Published at 2 years ago

There is always something wrong with this ATM! Please fix it Jesus! it makes literally no sense, it s broken more than it works.. I always have issues depositing cash, like who walks around with only checks. Come on now navy do better please.

Published at 2 years ago

One of the best credit unions.

Published at 2 years ago

Horrible experience with the arms. I drove over 30 miles trying 3 navy arms and 2 co-op arms FOR NOTHING because non of them would accept cash deposits! I desperately needed to make the deposit to avoid overdrawing for an upcoming expense. Tried again the next day and the atms were still down! I dont get off work in time to visit a branch, so I was hoping the use the ATM, but to no avail!! Even customer service didnt know what to do for me. They asked me if I could borrow the money from someone and give them my cash. Huh?

Published at 2 years ago

Always friendly snd professional

Published at 2 years ago

I ve been coming to this branch for years and on 9/8/22 the only black teller in the station decides to suspect me for having a fraudulent ID and kept me at her booth for almost a hour while calmly saying It looks like the pictures has been printed over your card smh. I ve come here and seen every teller from 2013-now and used the same ID. Smh

Published at 2 years ago

Could have been better but all in all I got done what I needed. But here lately every month Ive been having a different issue that hasnt been good and Im so sad to say and Im looking to change credit unions.

Published at 2 years ago

The line is always long at the ATM it never fails. Another machine needs to be added to the front of the building.

Published at 2 years ago

I recommend it, but the time the representative service calls you after sit down is too long

Published at 2 years ago

Published at 2 years ago

Published at 2 years ago

Theres forever a line in here and the tellers are SLOW.

Published at 2 years ago

I would say Ive dealt with this location about 25 times. Ive had white men, white women, hispanic women and black men all be professional and respectful. Every single time I deal with a black woman its a problem. They see my account never has more than $400 in it and giggle, smirk, etc. Give me these judging eyes. People are allowed to have more than 1 bank . Navy federal is for my bills [ car note, car insurance, renters insurance, etc ] . I have another bank just for saving and one more just for my play money. That way if for whatever reason something happens to one bank or someone hacks my account I have 2 more on standby so my money doesnt get completely wiped out.

Published at 2 years ago

Always friendly and helpful. This branch DOES get quite busy at times, but the friendly and helpful part doesnt change. I love that they can print out a new card right on the spot (mine have accidents.) Navy Fed in general is an awesome bank.

Published at 2 years ago

They need to upgrade these ATM machines, its another major Covid outbreak everywhere and nobody should have to wait in long indoor line. Id rather wait outside in line.

Published at 2 years ago

Navy Federal in Governors Plaza, Glen Burnie is the only branch I have felt dismissed and ignored in as a customer. I went in to resolve a mistake that was made on my loan. I was told they were only doing services that limit time in the bank (that part is understandable). I wanted to call the banks service line in my car and then come back in to get everything finalized (limiting my time and picking up my check) I was not listened to, the lady kept shoving a card to call the service line at me, and she kept repeating some generic line that clearly shared that she did not care about my dilemma. She was not helpful AT ALL.

Published at 2 years ago

Awesome people

Published at 2 years ago

Very helpful, staff is so friendly

Published at 2 years ago

Published at 2 years ago

I waited a longtime and was vary happy to join the family but the service at this location was terrible it was like they didnt want me to join the guy at the door was angry and the ladys working there need to work at crazy Rays there vibes are off and low thanks to the lady thats help me out

Published at 3 years ago

THIS IS A GREAT NAVY FEDERAL THEY LEAH & MIKA WENT ABOVE AND BEYOND THE CALL OF DUTY WITH ALL I HAD TO GET DONE.

Published at 3 years ago

Worst bank ever. Because of bogus security concerns, they put a hold om 3 of my checks, 2 payroll and 1 state tax refund. This will result in over 3k worth of bounced checks. Also this branch is horrendous. ATM never works and it takes an hour to just to get into the damn bank.

Published at 3 years ago

The worst!! long lines no workers took me an entire hour one day basically my lunch time

Published at 3 years ago

This branch almost cost me a once in a lifetime opportunity on a really rare car. I got preapproved for the loan, got the check, drove all the way up to New England and closed the deal on a very hard to source vehicle that I ve been search for for years. 2 days before the importer has the vehicle scheduled to arrive at my house, he calls frantically to tell me the check from Navy Federal got rejected because the loan officer gave me the wrong type of auto loan! So I quickly skip lunch and get to the Annapolis branch on my lunch break to sort it out. They void the old loan, and conditionally approve me for a new loan...refusing to give me the loan (which I was already approved for weeks prior) unless I get an appraisal (on a vehicle that s already shipping to me). The senior loan officer is fully aware that their Glen Burnie branch did this to me, but refuses to budge, demanding an appraisal that he knows I can t get in time. Even better, they refuse to give me the loan terms of the original loan (which causes my monthly payment to shoot up from $700 to over $1000). Somehow by the grace of God, SunTrust approved me for the loan the same day, in half the time I wasted between 2 Navy Federals, primarily this one. So I didn t miss out on a deal of a lifetime, but Navy Federal is missing out on $18,000 in interest from losing my business on this deal (and future ones to be honest, next time I need a car loan it won t be through them, not after this). Oh, and after being a 13 year member of Navy Fed, I was able to get a much lower interest rate on the exact same vehicle through SunTrust, who I ve never used in my life. Honestly considering closing my Navy Federal account after this. This branch is an absolute joke.

Published at 3 years ago

Worst bank ever!!!!!! 10/10 do not recommend go to Tower Federal!

Published at 3 years ago

Very professional and safety conscious.

Published at 3 years ago

Unprofessional manager that makes me a lot problems. Now my money stuck on the account I don t have an access. NEVER USE THIS BANK

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

The lines are long, but the employees are very friendly and helpful. I was in and out with everything I needed.

Published at 3 years ago

Awesome

Published at 3 years ago

Customer service very good

Published at 3 years ago

Ghetto/ Not Professional Not The Greatest Navy Federal Service I Receive In Other States

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

I ve been to this branch a few times and at first it was fine and the lines moved fairly quickly. However, the last two times I went the customer service was not that great and they weren t exactly helpful. I have been a member with them since 2000 and have never had any issues with customer service until I moved near this branch. I definitely miss my old branches in NC and VA because they always had amazing service.

Published at 4 years ago

The employees here are excellent. However, it seems as if this location is not getting the proper and adequate amount of support from Corporate that it needs. The ATM has been VERY slow for months. And today it was down. So you had a long line of people who needed to be served. COVID-19 precautions was the main factor, but then the ATM being down just made the situation worse! This location needs Two new ATMs and needs more support and respect from Corporate or Headquarters! These employees are doing their best to serve customers.

Published at 4 years ago

It would be faster to drive to Annapolis and back than to wait in line here.

Published at 4 years ago

Long lines!!! Please open another location ASAP..

Published at 4 years ago

ATM never lets me deposit cash smh

Published at 4 years ago

Its cool and a much better location to get to. Ive seen renovations being done and they seem to have turned out pretty good. The service is always good when I visit and the lines move pretty well. Just wishing the hours theyre open were a little longer.

Published at 4 years ago

In and out very quickly!

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

If this was my only branch id change banks. ATM never works and it is understaffed with long lines. Avoid at all costs.

Published at 4 years ago

When your credit union/bank is so crowded that its like the lines at the mva, its time to open another location, seriously.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Come on..We are way to busy and to far from each other for the atm to always be down and add a second one.

Published at 4 years ago

It was packed. But the service was great

Published at 4 years ago

Employees are friendly but they are extremely too busy making it a bank I try to avoid as much as possible. You can wait for up to an hour. One time I waited over an hour and vowed I would never wait that long ever again.

Published at 5 years ago

I love NFCU for there services such as protecting my accounts. When I call or go into the branch the staff is friendly and helpful and professional. They have an app which is awesome you can practically do everything on it. The lines maybe long certain time of the month but all in all I give them a 4.5 rating

Published at 5 years ago

Love this location. Sometimes it gets packed but the tellers get everyone out.

Published at 5 years ago

The ATM in Glen Burnie never work after hours its always down..Plus this location should have at least two atms.

Published at 5 years ago

Visited this location today, during business hours. I have tried to visit this location in the past, after hours, but the ATM has always been down. I mean consistently over about 2 months it has been down. This location is closest and most convenient to me, but now I probly wont even bother to try again. Im with a member branch (in the co-op network, my credit union suggested this location) but since the atm is always down I cant make deposits or take money out. So today I came during operating hours hoping to make a deposit, and was VERY disappointed to see that they dont even handle that inside! They told me to use the ATM... the one that is broken outside. Very disappointing

Published at 5 years ago

Published at 5 years ago

Published at 5 years ago

Very long wait. You have to take a day off if you plan on coming to this branch.

Published at 5 years ago

Sloooooooooooooow. Crowded.

Published at 5 years ago

I go out of my way to not go to this branch. Its always busy and tgeres a line at the ATM ALWAYS.

Published at 5 years ago

The staff are very pleasant, but its terrible there. Doesnt matter the time or day, its ALWAYS crowded. My opinion, with the growing popularity of NFCU they should not had opened such a small branch in this area

Published at 5 years ago

Published at 5 years ago

The ATM never works right. But the customer service is amazing.

Published at 5 years ago

ATM no longer works after hours. Long lines for ATM or tellers. I would suggest making the ATM work 24/7, adding one more ATM, & maybe another bank teller to speed up the lines.

Published at 5 years ago

Trash!! Opening up an account can take up to 3 hours every time I bring a referral here and I have brought a few due to my job.

Published at 5 years ago

Published at 5 years ago

ATM to deposit is never working

Published at 5 years ago

Published at 5 years ago

This has become the worst location to go during and after hours. During opening hours the inside lobby is a nightmare, long lines and not enough staff. The staff near the line that assist customers doest have enough privacy for customers. After hours, especially on Sundays, the ATM machine constantly done or wont take money. I really think if this branch should move to a standalone location with 2 or 3 ATMs, Drive Thru and more teller windows.

Published at 5 years ago

The best credit union you can find all around.

Published at 5 years ago

Great customer service but the wait is way too long. Ive been waiting for 46 minutes.

Published at 5 years ago

They dont accept coins unless the are in rolls.

Published at 5 years ago

The most helpful , polite professionals ive ever had the pleasure of dealing with !!!!!!

Published at 6 years ago

Always friendly and helpful. Love the location close to work. Although last time I was in the teller gave me a reason to come in less than I do already. She showed me how to electronically deposit checks through the app. So I guess I really will not have a reason to come into the branch very often anymore. If I did need to still visit a branch this is probably the one I would visit. I will still use the ATM for cash withdraws, so still good for that. Hopefully I will not have to go in for a loan anytime soon.

Published at 6 years ago

Yolanda was AWESOME! Great customer service.

Published at 6 years ago

Yolanda is awesome.. Dont talk to customer service over the phone they have no idea what youre talking about just go to the branch they are much smarter

Published at 6 years ago

Published at 6 years ago

Visted this branch on 7/18/18...Joshua is jus answered all my questions In such a kind, caring professional way:)! An helped me make the right choice. I m so happy ! I also would like to add the other staff there that assisted me where also awesome too...

Published at 6 years ago

the atm is always broke. They only have 3 tellers at glen burnie location and theirs 35 people in front of me.

Published at 6 years ago

Great customer service ! Wait time can be pretty lengthy for certain services

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

For the life of me I dont understand why the ATM didnt work after hours. Three times now Ive tried to deposit money and havent been able to.

Published at 6 years ago

Great service and they made banking so easy. Makes you wonder why did not open an account with them before. Their banking services are definitely much better than the awful services Tower Federal Credit Union provides. Im glad that I made the switch.

Published at 6 years ago

Sent papers to wrong adress for four years then closed my account because now i owe them 118 dollars and refused to take any responsibility for the inconvenience caused by the lack of intelligence.

Published at 6 years ago

I would never go to another bank after the amazing customer service my husband and I experienced, Michael was very professional and treated us like family at the same time! You can t just pull that off anywhere!

Published at 6 years ago

This place is pretty straightforward. On the plus side, customer service at Navy Fed is good, compared to other common banks. They are definitely kind to the older population and don t pressure you to ATMs and online services, like other banks. Service is good. Wait times are decent here. I wouldn t say it s a glamorous location, like some others I ve been to on the West Coast. And the location here isn t easy to spot from the main road. You d have to enter into the shopping plaza, so it can get pretty hectic and busy there.

Published at 7 years ago

Very convenient at this location. They are decent employees that still better than just calling from home. They dont have the coin counter here anymore.

Published at 7 years ago

Love this branch.....but I need one in Baltimore or on the other side of Baltimore County.

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

Published at 7 years ago

I love this credit union i only wish it was one in Baltimore City it would be even better

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

Taking into consideration the location, the services offered are great and the people there are always friendly! If only there was another ATM and a little better lighting around the ATM.

Published at 8 years ago

Published at 8 years ago

Long lines only 1 atm. Slow customers service!

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Published at 8 years ago

Though the employees are very nice, it was incredibly slow with the line queued out the door. To be fair it was the fourth of July weekend. Even so, the time this visit took is unacceptable.

Published at 8 years ago

Slow/incompetent bank branch. Everytime i come here line is backed up to the door.

Published at 8 years ago

My wife and I have been members for over 25 years. We love Navy Federal and are so happy there is a location so close to us now.

Published at 8 years ago

Ive banked with them for years and I appreciate all that they have and will continue to do.

Published at 8 years ago

I love it but the only thing I have a problem with is their is no bank in the inner city I would give all 5 stars but its only one thats close to me

Published at 8 years ago

I love Navy Federal because the service I received when calling is of the best , always answering all my money concerns and all my credits cards services is updated, Thank u Navy Federal , Seleh

Published at 8 years ago

Everybody at this branch are good Michael and Paul are the best.

Published at 8 years ago

Stellar service through and through, every single time. They havent put a foot wrong by me so far.

Published at 8 years ago

The one time Im able to actually make it to the branch, they decided to close early. Over an hour early.

Published at 8 years ago

Atm machine is always down after hours. The next location is too far away would be nice to have one near the city

Published at 9 years ago

Worse ever long lines ALWAYS no matter what time of the day you go only 3 tellers. Lord forbid a teller calls out.

Published at 9 years ago

Published at 10 years ago

Found it!! Go into the Governor Place shopping center , look opposite from the hotel, between Aldi and Hair Cuttery! Its definitely open.

Published at 10 years ago

Thank you Navy Federal Credit Union!

Published at 10 years ago

The address your GPS will take you to is wrong - and it looks like the location is closed, as another reviewer pointed out; The GPS will take you to a building by the MVA - you want to go up the road a bit more to the shopping center with the Panera Bread and Alfred Angelo (you can see these from the road, theres a light there so you can turn in easily). Theyre located in that shopping center.

Published at 11 years ago

I was here last week, and the ATM was open. I will go here again later today.

Published at 11 years ago

this location is closed, please update that. I drive from VA

Published at 11 years ago