OnPath Federal Credit Union

I've been with this credit union for over 30 years and now the ONLY reason that I'm going to keep one of my accounts open is for a car loan. I've decided to switch banks ,because they removed money from my account over ($10,000) without notifying me. Not to mention they charged me $10 for THEIR mistake. I've tried to get answers from several people , and no one could give me a straight answer. It was also a cashier's check from THEIR establishment.So if their is any type of succession involved with this credit union, I would highly advise you to get a lawyer involved. I'm happy that I have multiple accounts with other banks otherwise I would have to worry about other issues like calling before I leave to another state in order for my debit cards to work.

Published at 4 months ago

My mom and dad has been banking with this credit union for over 30 years. My dad passed away 3yrs ago and yet with the proper paperwork my mom is still fighting to receive his money, this credit union has been keeping it hostage like it’s their money. They received the paperwork and said they will let their attorneys review it and have yet to release the funds. So do yourself a favor and join another credit union that is there to help their customers.

Published at 2 months ago

23 years with ASI/Onpath and I’m so happy to be closing my accounts. Have dealt with many of people that were rude to no end. There have been nice people along to. But at this point I have reached my end with this credit union. Paperwork isn’t able to be given to prove the truth. Cost me money. Onpath System down at night constantly, (cost me money). Website slow/down, in (maintenance mode) cost me money. Don’t go Out of State and forget to call the bank to tell them. SMH. Direct Deposit from your job can hit anywhere from 8am to past 12pm depending on if someone is there to release the money. I can go on and on. Over the years I made the mistake of constantly accepting that this credit union is not what you think a credit union is supposed to be and yet given them chance after chance. The truth of the matter is that once you have an account long enough it’s hard to move everything over because of time and the amount of connections that are built to all that is paid for. Best bet, open another account with a different bank and start slowly. You will eventually move everything over from Onpath. This FCU does not represent anyone anymore. I wish I could give them 0 stars.

Published at 5 months ago

The worst banking experience of my life. First my account was compromised twice in two weeks. A hundred and twenty dollars was stolen from my account. That was over a month ago and they still have not returned my money. Secondly I made a mistake twice at the gas pump and over drafted one dollar each time. They charged me 32$ for each over draft. So I ended up paying $64 bucks for $2 dollars. I felt like they were taking full advantage of me. So I can't close my account until a decision is made about the money stolen from me. I will be closing it as soon as possible!

Published at 6 months ago

Now I see why their reviews are so dismal. I started to open a checking account with Onpath Credit Union because they had checking account with a 7% apy on $10,000 or less. The online part was easy and painless but ID verification got really weird. After giving them my usual information and linking another credit union account to Onpath I was told it would be a 48-hour process to complete the request. Within a couple of hours I received a text message asking for more identification. I sent them a picture of my driver's license. Then they came back and asked for a picture of an electric bill, water bill, mortgage paperwork, some information to verify or compare my address with my driver's license address. I thought that was strange but I sent them a picture of my electric bill. For me the final straw was when they asked me to take a selfie holding my driver's license and my social security card. I asked them if they wanted me to hold up today's newspaper to verify the date in the selfie. Needless to say they said they were serious about the selfie holding my driver's license and Social Security card. I've opened many online accounts with Citibank, Wells Fargo, Bank of America, EverBank, and no one ever asked such nonsense of me. Maybe they're just used to having clients with booking photos. I contacted customer service and that's when I realized this is a real DEI organization. I cannot imagine what it would be like if I had a real banking problem and I tried to get this organization to help.

Published at 6 months ago

Oh my God I just love on path federal credit union they really help you out and the workers are so polite and courteous I will never go anywhere else thanks on path.

Published at a month ago

I'd give no stars if that were possible. They are extremely difficult. They refuse to apply payments to your loan if it's not to the penny,
even if one of the payments isn't even due yet, and will make belittling and disrespectful comments if you show any kind of frustration at the ridiculous, made up rules they decide to enforce. This is my second and last loan with this bank. I cannot and will not tolerate such unprofessionalism and disrespect. Good luck trying to access online banking. If it isn't already down, like a McDonald's ice cream machine, they will purposely lock you out of it, to further ensure difficulty trying to make payments.

Published at 7 months ago

Hides details relating to account eligibility for interest rates. Documents required to open the account are outlandish and not required by law.

Published at a month ago

Hides details relating to account eligibility for interest rates. Documents required to open the account are outlandish and not required by law.

Published at a month ago

Mrs Carla was awesome. She was very helpful and polite.

Published at a month ago

Oh my God I just love on path federal credit union they really help you out and the workers are so polite and courteous I will never go anywhere else thanks on path.

Published at a month ago

My mom and dad has been banking with this credit union for over 30 years. My dad passed away 3yrs ago and yet with the proper paperwork my mom is still fighting to receive his money, this credit union has been keeping it hostage like it s their money. They received the paperwork and said they will let their attorneys review it and have yet to release the funds. So do yourself a favor and join another credit union that is there to help their customers.

Published at 2 months ago

Ive been with this credit union for over 30 years and now the ONLY reason that Im going to keep one of my accounts open is for a car loan. Ive decided to switch banks ,because they removed money from my account over ($10,000) without notifying me. Not to mention they charged me $10 for THEIR mistake. Ive tried to get answers from several people , and no one could give me a straight answer. It was also a cashiers check from THEIR establishment.So if their is any type of succession involved with this credit union, I would highly advise you to get a lawyer involved. Im happy that I have multiple accounts with other banks otherwise I would have to worry about other issues like calling before I leave to another state in order for my debit cards to work.

Published at 4 months ago

Published at 4 months ago

23 years with ASI/Onpath and I m so happy to be closing my accounts. Have dealt with many of people that were rude to no end. There have been nice people along to. But at this point I have reached my end with this credit union. Paperwork isn t able to be given to prove the truth. Cost me money. Onpath System down at night constantly, (cost me money). Website slow/down, in (maintenance mode) cost me money. Don t go Out of State and forget to call the bank to tell them. SMH. Direct Deposit from your job can hit anywhere from 8am to past 12pm depending on if someone is there to release the money. I can go on and on. Over the years I made the mistake of constantly accepting that this credit union is not what you think a credit union is supposed to be and yet given them chance after chance. The truth of the matter is that once you have an account long enough it s hard to move everything over because of time and the amount of connections that are built to all that is paid for. Best bet, open another account with a different bank and start slowly. You will eventually move everything over from Onpath. This FCU does not represent anyone anymore. I wish I could give them 0 stars.

Published at 5 months ago

Good credit union

Published at 5 months ago

This branch has really professional employees and the most atms,I love it

Published at 5 months ago

Now I see why their reviews are so dismal. I started to open a checking account with Onpath Credit Union because they had checking account with a 7% apy on $10,000 or less. The online part was easy and painless but ID verification got really weird. After giving them my usual information and linking another credit union account to Onpath I was told it would be a 48-hour process to complete the request. Within a couple of hours I received a text message asking for more identification. I sent them a picture of my drivers license. Then they came back and asked for a picture of an electric bill, water bill, mortgage paperwork, some information to verify or compare my address with my drivers license address. I thought that was strange but I sent them a picture of my electric bill. For me the final straw was when they asked me to take a selfie holding my drivers license and my social security card. I asked them if they wanted me to hold up todays newspaper to verify the date in the selfie. Needless to say they said they were serious about the selfie holding my drivers license and Social Security card. Ive opened many online accounts with Citibank, Wells Fargo, Bank of America, EverBank, and no one ever asked such nonsense of me. Maybe theyre just used to having clients with booking photos. I contacted customer service and thats when I realized this is a real DEI organization. I cannot imagine what it would be like if I had a real banking problem and I tried to get this organization to help.

Published at 6 months ago

The worst banking experience of my life. First my account was compromised twice in two weeks. A hundred and twenty dollars was stolen from my account. That was over a month ago and they still have not returned my money. Secondly I made a mistake twice at the gas pump and over drafted one dollar each time. They charged me 32$ for each over draft. So I ended up paying $64 bucks for $2 dollars. I felt like they were taking full advantage of me. So I cant close my account until a decision is made about the money stolen from me. I will be closing it as soon as possible!

Published at 6 months ago

Half star really!!! Please do not join this credit union. It is the worst. I was told I was 30 days delinquent. I logged in and found out I was 10 days past but they decrease my credit as a result. If you can join Navy Federal, please do so. There is also PenFed, Keesler and Unify. Do a thorough search for credit unions because OnPath is NOT the one.

Published at 6 months ago

Id give no stars if that were possible. They are extremely difficult. They refuse to apply payments to your loan if its not to the penny, even if one of the payments isnt even due yet, and will make belittling and disrespectful comments if you show any kind of frustration at the ridiculous, made up rules they decide to enforce. This is my second and last loan with this bank. I cannot and will not tolerate such unprofessionalism and disrespect. Good luck trying to access online banking. If it isnt already down, like a McDonalds ice cream machine, they will purposely lock you out of it, to further ensure difficulty trying to make payments.

Published at 7 months ago

The Harahan location rocks! Fast, friendly, service and everyone knows me by first name. They are easy to bank with and they always have my best interest in mind. The statement above is true but the experience at the Slidell location is horrible no human interaction all transactions are automated whats the purpose of having people in the lobby and they cant assist you and you have to wait in a line all the way to the entrance door... really thinking hard about transferring to another bank some changes being made just dont make sense

Published at 8 months ago

I have been with this credit union for over 15 years and Im so over them. I have tried to stick it out because of how long that I have been with them but banking with Chase is a night and day experience.

Published at 8 months ago

I love the new and innovative features that OnPath offers! I can speak with a live agent at the ATM or I can deposit checks on my own! I really like the mobile app features that make life so much easier on the go.

Published at 8 months ago

I love OnPath FCU. Tina is my go to girl. Quick on her feet and know the products left and right. Theyre helping me establish credit and being so professional. OnPath and Tina are good in my book.

Published at 10 months ago

Love OnPath! They helped me finance my first car!

Published at 11 months ago

Onpath online is horrible. I was contacted by the fraud department about fraudulent behavior. They were good about that part but when I told them that it wasn t me that made the charge online they still let it go through. Then I get transferred from department to department to try to dispute it and get my money back. Not to mention I have to wait 10 days to get my debit card that Hass to be resent to me because my other one had to be shredded. Why is the victim responsible for doing so much work? If you knew it was fraud, why would you let the transaction go through? Why am I inconvenienced? You guys suck. I m thinking about switching banks.

Published at a year ago

Jarrod Freeman look hereOnpath made me miss a full day of overtime pay by freezing my card for a 5$ uber tip. The 24/7 card fraud didnt answer the entire weekend. I couldnt use my uber to get to work.because of them Took till Monday to reach a human . I want to be reimbursed loss of wages.

Published at a year ago

I cannot begin to express how amazing our experience has been working with Liz Broekman and OnPath. From the moment we started working their Business banking department they have been extremely responsive, professional and caring. I highly recommend any startup or existing business take advantage of their staff and programs.

Published at a year ago

Published at a year ago

Published at a year ago

The staff I never had an issue with, but the banking app and website sucks. It almost feels like 3 days out the week the app or the website is down and you can t access your funds or to see what you have available. So yeah I m thinking of closing my account and moving forward.

Published at a year ago

HORRIBLE !!!!!!!!

Published at a year ago

THIS IS THE WORST BANK YOU COULD EVER USE. VERY UNPROFESSIONAL & THIEVES.

Published at a year ago

I was contacted by WalMart to let me know that fraud had occurred on my account, they went by my address and realized someone made a purchase on my debit card and had it delivered to another state. We did a conference call with OnPath and I have been getting the run around since day one. I asked them if I could go in a branch to get another card and was told no because one was already mailed to me. I was upset because they did not even ask me if I wanted it mailed or if I wanted to go into a branch. I have been asking them frequently when my money would be credited into my account and the telephone reps just give me the basic reply that it takes 10 business days for an investigation before they decide. Im like, this was not a credit card but my hard earned money!! The retailer told you it was not my purchase but you tell me that I have to wait.. I have been a member over 5+ years and after this experience, Im thinking of just walking away...!!

Published at a year ago

I hate to do this but had a check at their atm get sucked into their machine. 15 business days do not have the funds. 10 business days on certain checks. Even cashiers checks. Atms of theirs often not working Account freeze for no reason. Unfortunately many issues with this credit union. Great people and helpful when you deal with then directly but a nightmare with online stuff.

Published at a year ago

All I can tell folks is to join this credit union very cautiously and enter at your own risk or beware that s what I wished someone would have told me, however in the event that you fall short in life, and we are all living in hard times right now and you end up having to file for bankruptcy I can I promise you that these people will deplete whatever monies you have in your savings and checking accounts. They take your money don t even notify you then close your accounts! Only leaving open the DELINQUENT ACCOUNT that s what they did to me. I am not going on here say I am going on what I endured by them. It was wrong and it was done sneakily without my knowledge until I happened to go in there to get free money orders ( a perk of having a checking account) and teller asked me did I have a checking acct. I was floored when she told me both my checking and savings accounts were closed and zeroed out! I enjoyed meeting the people that work there. They were absolutely wonderful, but I can tell you the goings-on in the processes of this financial establishment is totally not in the favor of customers who are met with financial crises me as a homeowner having lost my primary insurance, having to go to Louisiana citizens the insurance of last resort, my homeowners ins. inflated triple which caused my mortgage to increase, on top of that having to have unexpected burial expenses all of this caused the only financial recourse I had which was to file a bankruptcy. It was a chapter 13 so these people are being compensated in someway, for what is owed to them, but why take every little penny that I had in my accounts on top of it and then doing it on the back end after you were served notification of a bankruptcy by my attorney. I want nothing to do with them ever again in life! ***I WISH THERE WAS A RATING LESS THAN ONE STAR

Published at a year ago

Made a purchase using Paypal linked to my Onpath account...somehow $600 more than what I approved was removed from my account, and forever lost...Paypal had no record...Onpath was inept at providing customer service to resolve. Their phone-based customer service is truncated, leading to a number of dead-ends. Attempted to fix a debit card being declined..told by fraud dept. there are no holds and they could not transfer to member services. Called member services and was told I need to call yet another service dept....and the run-around continued. Ended up going into a branch and getting a new card. It is frustrating that to prioritize cooperative banking, the services struggle to keep up with user needs, pushing one to again consider the chases and banks of america.

Published at a year ago

I just want to give a shout-out to Jennifer Vanderbrook located at the Mandeville location for going above and beyond to assist me. She was extremely helpful and very professional. I look forward to working with her again in the future.

Published at a year ago

The African American Young Man Who Works In The Loan Department Was Very Discouraging. He Mentioned My Account Being In The Negative As If I Didnt Deserve My Overdraft Privileges And Wasnt Using Them Responsibly. Im New To the Banking Experience And I Am Overly Consistent With Learning Everything That It Is To Learn To gain Financial Independence. He Was Very impatient And Aggressive With me After I Explained To Him That I Dont Think he Was Giving Me The Most Positive Progress For My Account Being I Just Started And Was Very Ignorant To The Process. I Admit Its Alot I Need To Learn, But I Dont Deserve To Be Pushed In a corner Because Im asking questions Or Demanding More Attention From The Advocates Of My Financial Institution. I Feel Very Hurt And Disrespected But More So Belittled For Doing What I Needed To Do For My Advancement In the world Of Finances. I think he needs to Be Fired For His actions Towards Me Or Establish A Apology to Me As a Employee Of A financial Institution and advocate for The People . God bless

Published at a year ago

Reported false information to the credit bureau and dropped my credit score over 100 points. When asked to fix it I was repeatedly told they wouldn t because that wouldn t be true and accurate. Then after I showed evidence of THEIR MISTAKE and it was verified in their system the lady called to let me know they would have it adjusted because it s just a simple online reporting system. Went from two missed payments to 1 late payment because their system was wrong. Do not use this company if you have any alternative.

Published at a year ago

Went to get money from the ATM.

Published at 2 years ago

ATM always down to force members to go into one of the slowest lobbys

Published at 2 years ago

This credit union has scammers as members. One Decker Randolph goes around scamming hard working people and it looks like this credit union encourages him by having him as a member. I file a complaint and the young lady was not helpful so I contacted my bank to do a recall. If this bank encourages scammers stay far away .

Published at 2 years ago

I did an auto loan with OnPath FCU. Jordon took care of me from start to finish. The process was smooth, easy and very fast. He was always willing to answer any questions that I needed. He recommended products and services that best fit my financial needs. I am now driving a new car thanks to Jordan. I will always go to the Covington branch for Jordan to help me.

Published at 2 years ago

I recently purchased a car using Onpath financing. Jordon O. assisted me throughout the entire process. He was always helpful and available to answer any questions I might have had. Getting in contact with him was so easy and convenient. I could call, text, or email him, and he replied in a very efficient time matter. Also, he advised me well and gave me a heads up on what to expect to hear from the dealership agents. Jordon O. is the best of the best!

Published at 2 years ago

Everytime I go too the Algiers branch they know me by name. And the branch manager Ms.Richelle always goes above and beyond to make sure Im taken care of and the tellers are the best. Always asking if I need anything else and asking if Im sure thats all I need. I deal with at least 4 banks onpath is the one I look forward to going too.

Published at 2 years ago

My wife took out a car loan in 2017. In August of 2021 the car loan was paid off, but they are saying she still needs to keep full coverage on a car loan that has been paid off for a yearnow. Yes we missed some insurance payments on the car. So now they are taking forced insurance payments out for the past year make it make sense. Everytime we ask questions about this no one can help us with an answer. So basically we have to keep paying a car loan th at was paid off. Make it make sense please. If I could leave zero stars I would. Customer service needs to be retrained very nasty people.

Published at 2 years ago

I went into the Harahan branch today expecting to do one thing and did another. Sherrill was my teller and she is definitely the real deal. She was God sent for me and I truly appreciated her knowledge.

Published at 2 years ago

Everyone was very sweet, and super helpful. Helped me get on track to bettering my credit.

Published at 2 years ago

Everyone has been nice, but no one has resolved a matter that began in March.

Published at 2 years ago

Been banking with them since was I was 15 under my mother account. I love everyone who works here, but that lady ROXY is something else I tell you. EVERYTIME I come in there she has an attitude or problem with something. What s the point of working if you get mad when you have to do something apart of your job. She shouldn t be working here or in anything dealing with customer service with that nasty attitude. This happened more than once too.

Published at 2 years ago

I ve been banking here over a decade. Never missed a loan payment, never bounced a check. I had a fraudulent charge I disputed, and they rejected it. The reason in the letter wasn t at all what happened, and when I went in to question it, after 2 hours of holding and misdirected calls, the reason they gave the 2nd time, didn t even make sense. I m having to jump through hoops for $134.

Published at 2 years ago

Pretty disappointed, they approve me for a loan much higher than what I requested before & denied me for a much less amount & because I started a new job, but when I applied for my previous loan , I JUST started working at that job when they approved me there. So being denied had me very surprised and disappointment.

Published at 2 years ago

David was very disrespectful on the phone . On path told us this morning that we had a approval . Then he calls back after and said we were lairs . Will never do business with them again . Terrible customer service

Published at 2 years ago

Extremely long lines, and ONLY ONE teller. Also, the ATM machines were not working.

Published at 2 years ago

Published at 3 years ago

For the past week I ve been hung up on so many times I cannot number. I have requested callbacks at least four times within the past week and have not received one call back as of yet. I have deposited money into my account and I have at least four different accounts with on path my ability to access my account is prohibited because of issues with the website. When I call I press the prompted cues to be assisted and each time I do this the phone immediatelyHangs up over and over repeatedly. I do not appreciate on path federal credit union. I have been a member for a long time. I have A1 credit. There is no reason why I have to go through such lengths just to get some service from a organization that has my money. ASI was great on path not great. I am going to take my money out of his bank I am going to recommend that all my family and friends who are associate or affiliated with this bank remove their money and take it elsewhere. My bank account does not reflect payments that I have made people hang up on me when I call to receive service and concern of my accounts. It is ridiculous and no one should pay or put their money in a place where they cannot trust and rely on the people who handle their finances.

Published at 3 years ago

If no star rating was available I would give. My husband has had an account since the 1980s with OnPath FCU (ASIFCU). All of our banking at one time was with them. I have complained about service from day one of using (2005) but my husband would not change. I have experienced checks held, even a cashiers check for $25,000 I was told would need to be held for 10 days due to the bank it was on being out of state. The bank was State Bank with a location in Mandeville, LA. I was so angry I drove to Mandeville and cashed the check and brought cash back to ASIFCU. The latest incident is a mortgage that we had with OnPath since 2006. We refinanced and the payoff was wired to OnPath on 9/22. OnPath chose to deposit into our savings vs paying the mortgage off. On 9/30 the money was then transferred to the mortgage and of course we have been charged the interest on the loan for the 8 days the money was in savings drawing no interest. We have over $2000 owed to us that was in escrow. On October 12th I called OnPath at 11:40 am and was on hold for 11 minutes. I finally used the auto system and left a number for them to call me back on. I was holding for the loan dept. Another call was made at 1:50 pm the same day with a wait time of 20 minutes prior to hanging up. The next day I received a call around 3:00 pm from someone and when explaining I needed information on the mortgage I was told she would need to transfer me to that department???? That is the department I requested to call me the day before. After letting her know I was not available to hold for their long wait times she agreed to take my number and get someone to call me. Today is October 15th and I still have not received a call. I work 8 to 5 and my job is on a phone all day, I do not have hours to wait to talk to someone and lunch hour is not enough time to hold for them. I have experienced this customer service from them from day one. I have kept a checking, savings and credit card with them because my husband insisted but he got to finally experience the frustration of dealing with them and is in complete agreement to move everything to the competitor we now use for our loans and day to day banking. I guess I will take a PTO day and drive to Harrahan, LA to the main office to get my questions answered.

Published at 3 years ago

I have been a member for over 30 years back when ASI was the name. I have had only great experiences with the company. I recently purchased two vehicles through OnPath and everyone was excellent. Ruth and Dominique were especially helpful. They were courteous and professional. Dominique called to check on my progress with the loans and Ruth was awesome with helping me expedite the process. They are both assets to the business. Dominique is at the Harahan branch and Ruth is in the Carrollton office. My thanks to all staff and employees. and Ruth

Published at 3 years ago

Signed up for a secured credit car through onpath to help me build up my credit.Shortly after getting it I decided to raise my deposit for a higher limit.Some weeks go by and I notice an extra account on my banking app that would split what I spent on the card so I call to inquire.Staff member assured me it was no problem and that I should pay both any time a balance is there.Some time goes by and I still feeling uncomfortable about it so I call in again and this time Im told the current card and corresponding account is all I should worry about and the extra account will eventually fall off.Shortly after that I receive another card in the mail with the information matching the extra account after hearing this account will fall off I cut up the card.The week after my credit card stopped working and the staff member I talked to seemed excited to tell me that my card was shut off and the service was transferred to the new one they sent.Not only did nobody explain this to me I had been told by their staff that my existing card would be the one to stay.I waiting and debated on the phone for hours as the staff member reassured me that it was nothing they can do to remedy the problem caused by their staff misinforming me.Even after putting me on hold for 10-15 minutes to review the call she said I can either wait 14 business days to get a new card issued or pay 25 dollars for rush delivery to get it quicker.She argue that even paying the 25 was beyond what the bank was will to do for a customer they misinformed!!!!!!After reaffirming my point and being on hold another 10-15 minutes she claimed they were willing to wave the 25 dollars.At the end of the day that was weeks ago and I still dont have my card and no concessions have been made for the BS their incompetent staff put me through.Staff is only knowledgeable when explaining what they cant do to help you,their effort to compensate for shortcomings is nonexistent,while most banks just want your money Onpath goes the extra mile to make sure you know your banking experience means nothing to them.You would be better off throwing your money away before banking with Onpath.

Published at 3 years ago

Awful. Horrible customer service. Bank policies change day to day and rep. to rep. Employees have no idea what they are doing. Have no clue about the laws and regulations of banking. Do not use this banking institution. Doubt they are around much longer. 5 years later the same old story. No one is helpful. Everyone seems to have an its not my problem attitude. Fees have gotten ridiculous. Bank admittedly has its own policies. Which also means things are at there discretion. So why arent things be handled on a case by case basis for long standing customers with many accounts? Most of us bank with local credit unions for the personalized service....certainly not the convenience. Service during the hurricane was unacceptable. Time to find a better credit Union.

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

Super Satisified with Onpath and theyre employees :)

Published at 3 years ago

Jordan at the Covington OnPath was sooo helpful! He was easy to contact, explained things on our level, and quick to get our paperwork to us and filled out. We did many things with Jordan to better our finances, one of the best being refinancing our cars. He was able to get our interest rate on my husbands truck to almost half of what it was with another bank. We will be using Jordan s services for all our finical needs from now on! Thank you Jordan!

Published at 3 years ago

Customer service is always great and super friendly. I love that they are local and help the community. They offer a variety of services. Very happy to bank with them.

Published at 3 years ago

The ATMs are not working more than they are working. Its very frustrating!!!

Published at 3 years ago

Published at 3 years ago

I have been a member over 20 years and have always been a very satisfied customer. The staff is professional,kind and courteous.

Published at 3 years ago

Julianne and Sherrill were so pleasant and very helpful at the branch in Harahan. It was so great having people take care of their customers in such a friendly and welcoming environment.

Published at 3 years ago

This bank is a joke. Im going back to Chase

Published at 3 years ago

I know that s the Citrus location is the Best in the City everyone is there is friendly and pleasant All The Time I visit! Give them 5 *****

Published at 3 years ago

Published at 3 years ago

Great team and great service!

Published at 3 years ago

Published at 3 years ago

Published at 3 years ago

If it were possible to give them less than one star, then I absolutely would. Why? Lets start with how the ATMs are ALWAYS broken. You have a big sign saying for your convenience, cash deposits are accepted yet that cant happen because the ATMs are always broke. They must not realize how inconvenient this is, because the ATM Im referring to has been broken for going on two weeks (Harvey, LA) and the other one (in Algiers) hasnt worked since I became a member. Ask the teller (or anyone that works there) when will it be fixed youll be met with a bunch of I dont knows with a side of attitude. Also, if you have any type of banking issue and need to speak to someone in customer service, it literally takes them 2-3 days to call you back. Completely unacceptable. Do yourself a favor and join a legit, national banking institution or credit union. Youll be saving yourself a lot of hassle in the long term.

Published at 3 years ago

Published at 3 years ago

I have been on hold for over an hour and a half. (second day in a row) I am on hold with 3 phones. Is anyone going to answer? I am always having issues with you NO ONE answering and your website. I would like to know what is going on? This is not how you conduct business.

Published at 3 years ago

So y all upgrade your system, can t log in, get locked out of your account and when you call, you re number 67 in line to talk with someone. Great member service said no one ever

Published at 3 years ago

I wish yall stop changing everything. The system stays down. And yall always experiencing high call volumes . I cant even log into my account. Because of this new system. I am currently in que 56.I been on hold for an hr. On path yall got to do better. This is ridiculous!!!

Published at 3 years ago

Published at 3 years ago

Apparently when attempting to withdraw your own money tellers become dishonest roadblocks during the process. I went in for a cashiers check made out to a title company but instead my account was flagged. Every dollar in it I worked for and had to even have my credit re run to keep my account not only open but to withdraw my own dollars directly deposited in it. I do not recommend using this branch or this bank if the tellers are not only dishonest but if this branch/bank has a practice of putting themselves between you and your own money. My closing was delayed and all parities involved waited over 2 hours for me to correct this. Will be happy to never set foot inside again.

Published at 3 years ago

One year I had a direct deposit from the IRS . It did not show up in my account but it was there. I asked different people in the office and I got one assistance manager at the Louisiana St. Branch and she solved the problem. She got my money for me. I was so happy.

Published at 3 years ago

Open to 1AM on Saturdays.

Published at 3 years ago

I want to give a huge thank you to Ruth at Harahan Branch. She is always helpful even with the smallest things. She s guided me and given me resources to start buying a house. No matter what time of day I walk in the branch and ask for her she makes herself available to help me. She is a great asset to this company.

Published at 3 years ago

Marlon C was absolutely great! Extremely helpful, kind and knowledgeable!

Published at 3 years ago

Wrote a check that was run through Telecheck and also deposited by the bank. Was charged twice. On Path tells me they cant help me,! They are my bank correct?

Published at 3 years ago

They gave me a great rate on my Truck refinance saving me $200 a month!

Published at 3 years ago

I love OnPath, it is clear how much they care for their members. The customer service is unmatched.

Published at 3 years ago

Harahan Branch employees are always friendly and helpful. I love OnPath FCU!

Published at 3 years ago

love the service at this branch and all the branches! The staff is working so hard during this time and it shows! keep up the good work!

Published at 3 years ago

Very Disappointed, the ATMs machines are broken on a regular basis. Phone system is inoperable. I am Saddened, because you Justify this Unprofessionalisam on the Pandemic. Shame on all that has not used this Crisis for Betterment. Again, I am very Disappointed

Published at 3 years ago

I ve been with this Credit Union since it was ASI and I ve always received amazing service both customer and financial! I ve visited both Westbank locations and the one in Elmwood and the customer service reigns supreme for all 3 branches. What s stands out to me is that they are a people bank not a business bank , meaning they care more about taking care of people and helping them by providing options that most big banks won t unless you have a big business and a lot of money. Just recently I purchased a new vehicle and had the please of working with Hope Sanderson to get my loan and she did everything and then some to get me approved and on the road in just a few hours. No one can beat their rates!

Published at 3 years ago

Worst manager i have ever in westwego. Nastiest attitude ever. Everybody i get to open an account there has an issue with this same manager. It dont matter how many times she has been reported she still manages to keep her job and that nasty attitude i just dont understand why she never been addressed with any of the many issues she always have with customers. I will not have any recommendations for this credit union until she is gone or change her disrepectful ways.

Published at 3 years ago

I ve called over and over again to get a current statement of account and I ve been told conflicting information almost every time I ve called. I was incorrectly told I could not close an account by the branch manager because the irs would come after me. My last experience before this was when my wife s debit card was compromised, after 2 hours on the phone, (several calls) mine got shut down and hers remained open. There are apparently 3 competent people that work here and they re too busy fixing everyone else s screwups they re too busy to fulfill their legal obligations to their membership. I cannot get anyone in management to return my calls, I m so fed up with dealing with this place.

Published at 3 years ago

Covington OnPath office, A Huge thank you to this office Esp Heather, fixed my debit card in minutes.. Fast Friendly service !!

Published at 3 years ago

Julie was amazing!!!!!!

Published at 3 years ago

I wanted to give a special shout out to Leigh Ann O Keefe in the Covington branch office! Recently I had a pay pal account become compromised and unauthorized money was taken from my account....she was able to help me quickly freeze pay pal access to my account and refund the stolen funds....the same day! I have always felt a personal relationship the the staff in Covington, but the efforts made by Leigh Ann made it even deeper! I didn t feel like another account holder....I felt like I was part of their family and they cared about me and my financial well being! Thanks again for all of you help Leigh Ann....we need more people in the banking industry with your level of caring and commitment! Chris P.

Published at 3 years ago

Love doing business here fast and simple. Friendly faces every time.

Published at 3 years ago

The workers are EXTREMELY RUDE they yelled at my boyfriend because THEY closed his account without HIS knowledge. ALL those employees need to be FIRED ASAP. EXTREMELY UNSATISFIED WITH THEM

Published at 3 years ago

Published at 3 years ago

I dont have any complains all the agents and staff have been very helpful to me

Published at 3 years ago

I have been with ASI/Onpath for 15 years actually like this bank I will always keep my account with them they have great service all the way around Great job team

Published at 3 years ago

I had been putting off an errand of having to go inside On Path s Harahan Lobby to obtain a certified check. Not because of COVID just because it wasn t a familiar task for me. So today for lunch I finally decided to do the dreaded task. I must say it turned out to be a pleasant part of my day. First being greeted by the gentleman that does the lobby security and then my entire interaction with the extremely professional and very helpful Christie. Thanks for brightening my day!

Published at 3 years ago

I appreciate the level of service I receive when conducting my banking business.

Published at 4 years ago

I Like To Thank Ms.Gena Richardson For Being So Kindly, And Respectfull To Little Ladies Like Me , We Senior are Very Slow And Sometimes Forgetful Ms. Richardson Takes Times To Help Me.God Bless Her.i Give Her A 10, or More Thanks Ms.G. Richardson.

Published at 4 years ago

I ve also spent time with this branch and the people here are very courteous and caring in wanting to meet your needs.

Published at 4 years ago

I ve been trying to get an inherited IRA transferred out of OnPath and in to my bank since February 2020 (BEFORE COVID!). Here it is mid-September and my money is still being held hostage in NOLA. No one seems to know how to make this transaction happen. My bank cant get through to talk to anyone; each person I speak with tells me something different. Only 1 person has been able to help me a bit, but she s not even in a customer- facing role anymore, so I don t want to interrupt her again because no one else can do their job. And please don t use the COVID excuse for poor customer service - we ve been at this for six months and you should have figured it out by now.

Published at 4 years ago

I like the people at the Mandeville location. Always helped me out when needed. I wish the online banking was more user friendly and updated to do more. It really needs more features.

Published at 4 years ago

I have been in this credit union for at least 30 years and would never change . Always friendly tellers and a lot more personal than a bank . To tell the truth I never had a problem all those years and would recommend to anyone who is looking for a good credit union.

Published at 4 years ago

Since they switched to Onpath I have received the worst service of my life. They take a long time to answer, if you leave your number so they can call you back in 5 days you will receive it. And now to complete, if you want to make a payment over the phone, they do not accept it if it is from another institution. Definitely the other administration (ASI) much, much better than this one.

Published at 4 years ago

Published at 4 years ago

I have never had a Problem that one of the personnel couldnt take care of immediately. I have used this branch from the day it was built and always got to know the officers that. .

Published at 4 years ago

I have been with this credit union for awhile now even before the name change and the people at the Harahan branch are always and have always been the best. They re very courteous and have always taken care of any issue or concerns I ve ever had. The relationship and trust I ve developed with them I don t see me taking my business anywhere else.

Published at 4 years ago

I have had nothing but positive interactions any time I had to do business with them.

Published at 4 years ago

Customer service at this branch is horrible!

Published at 4 years ago

I ve been trying to reach this bank for over 3 weeks now. I ve request a call back four times and no one has ever called back so I decided to just wait on hold. However, that didn t work either because while waiting over an hour on hold the phone just hung up at 5pm. I called today waited over an hour again only to speak to an agent and to be placed on hold and while on hold the phone hangs up again however the agent didn t call back. For the last 2 1/2 weeks I ve been calling about a savings account I opened online and someone was suppose to reach out in 24-48 hours I gave them a week before I called to check on my application. Now I ve been calling since yesterday because my car was broken into and I need to report my checks missing. I m a very patient and understanding person but this is just horrible.

Published at 4 years ago

Had a auto loan with these folks and was told to mail in a check to pay it off or transfer money between two banks because their system wont take more than 5000. Its 2020 folks I am not mailing a 16,000 dollar check and its ridiculous that some one has to do a 7 day transfer into on path to pay off a loan. I promise I will not business with these folks and will steer everyone I know away from this horrible bank.

Published at 4 years ago

Been a member since 1978, have paid off several loans but I feel that since they have grow from asifcu to Onpath, there services are inconsistant. Utilized the drive up this week and there was a long line With only 2 lanes open even though the lobby is not open. Inefficient operations. Tried to do transfers on line but got an error. Called the number and put my phone number to be called but after an hour no call. If we can not enter the lobby with out an appt, all other operations should be 100% and they are not. The stickers say u were rated number one credit union but Google has u as 3.1 out of 5. U need to step up ur game during these times.

Published at 4 years ago

Onpath is obviously experiencing critical failures in all aspects of their operations, and I hate that they bought my previous credit union (ASI.) Most of their customer service options (via the automated phone system) are busy and reroute you back to the main menu. Then you have no choice but to select another, wrong menu option. If you are lucky, you get to wait on hold for well over an hour! I was provided wrong information by one telephone rep. I have been exchanging emails with a different rep for over 2 weeks and have yet to be given the info needed to pay off a loan. With so many people defaulting on loan payments due to corona-related wage losses, you would think they would want my money. Do not do business with this grossly incompetent company!

Published at 4 years ago

They dont pay attention to details of what the cust ask for

Published at 4 years ago

Best choice I have made when it comes to banking. Always available to help. The only thing since Covid19 I need help with my login and cant make contact, other than that no problems, keep doing what youre doing and stay safe. Id like to see the same girls on the Westbank.

Published at 4 years ago

Published at 4 years ago

My mother has been banking at ASI now OnPath for over 50 years, on Jan. 11, 2020 for the 2nd time in 3 years she had to close her account and reopen because of fraud. At the time it was reopen her account was to be flaged to accept only checks containing her signature. One month to the day they put through a fraud check. Amy the TSR manager told me the only thing we could do is call the merchant. She claims all the information was on the check. Routing number/account number therefore there my mother must have given it to the merchant. Every employee in the bank has access to this information. It is possible someone from within the bank is using the information from accounts to steal money but no one above a clerk will speak to the customers. They refuse to fix any issues that they create.

Published at 4 years ago

Website is terrible and the app is even worse! I keep getting locked out of both for no reason. This has been an ongoing issue. Not to mention that the customer service is slow as the seven year itch. Rates are also high and the loan process is hideous.

Published at 4 years ago

Published at 4 years ago

Published at 4 years ago

Poor excuse of a credit union.

Published at 4 years ago

I absolutley love asi/on path credit union, everyone is prompt, professional, and friendly. I cound not be happier.

Published at 4 years ago

Published at 4 years ago

Great service, very welcoming,

Published at 5 years ago

Friendly courteous employees they always have a smile, eager to help every way they can.

Published at 5 years ago

Been with ASI for 15 years GREAT CREDIT UNION the only bank I use

Published at 5 years ago

Published at 5 years ago

SLOW service. Took them over a month to transfer a title. Bought car on 3/26/19 and as of 4/26/19 still do not have auto title from them. Would suggest doing business with anyone else but these jokers.

Published at 5 years ago

Five star service from the staff at Harahan always! :)

Published at 5 years ago

Im no longer a customer.. and yall are quite lucky I gave you 4 stars.. :)

Published at 6 years ago

Published at 6 years ago

Published at 6 years ago

Everyone has been super nice and very helpful! I have dealt with 5 different employees and all have been very knowledgeable and helpful.

Published at 6 years ago

Terrible Service from the mortgage department. Slow and enefficent. Professional time waister instead of solution finders.

Published at 6 years ago

Banks are always busy, so with that being said they always speak and have a smile on their face. So as far as Im concerned it works for me

Published at 7 years ago

It was efficient and nice we had a professional helping us ,no complaints

Published at 7 years ago

Very unprofessional most unpleasant banking experience ever in my life time of banking ever, they no clue whats customer service is like,, never ever again, they definitely do not appreciate their customers,, hope everyone who does banking threre, wake Up! soon

Published at 7 years ago

Worst place ever!!!!! Harahan ASI is unprofessional, it is sad. Everyone is unprofessional I seem to run across. They are rude over the phone as well. They also but me in a horrible bond, during a current hardship in my life.

Published at 7 years ago

Published at 8 years ago

Closed on Saturday is Bad. Everyone cant take care of banking during the week because your at work. Now may need to change banks.

Published at 8 years ago

Worst place ever!!!!! Harahan ASI is unprofessional, it is sad that they are the only bank that is close to me. Now I have to drive all the way to Westwego branch because they give outstanding service over there! Never never go to this branch of ASI FCU!!!!

Published at 8 years ago

i have been banking here at ASI CREDIT UNION for about 30 years. I love every thing about it. ESPECIALLY the employees.

Published at 8 years ago

Friendly customer service. I love banking here

Published at 8 years ago

the worst customer service ever...wish I would have never opened an account with them.

Published at 9 years ago

Ive banked with ASI for the past 10 years. Up until the last year or so, I didnt really have any complaints...except the limited locations. I never had an issue getting in touch with customer service if I had a question or using any of their services. But, over the past year, everything has changed. I have the hardest time getting anyone on the phone, they failed to notify me of a fraud issue and blocked my card while traveling (despite my calling to alert them of my trip)...and did so two more times before anyone even bothered to investigate the reason. They also changed their check deposit policies, resulting in my money behind held hostage for up to two weeks at a time. The worst was an insurance check I needed to pay vendors. The reason i was given was that, DURING KATRINA, people faked insurance checks so they now hold them for 11 business days. Ten years later they are still holding insurance checks for ELEVEN business days?!?! After they started holding personal checks for relatively small sums for 3-5 days, I was done and switched to Chase. I can now find a bank on every other corner and deposit checks WITH MY PHONE...and the funds are available the next day!

Published at 9 years ago

They are a blessing. Always available when we need them for business and personal.

Published at 9 years ago

WORST EXPERIENCE EVER they froze my account on a Friday before they closed so of course I didnt find out until AFTER THE BRANCH was closed. Of course this is after theyve decided to close on Saturdays. So theres no one for you to contact to fix the problem. This happens far to frequently

Published at 10 years ago

If you need to make a large purchase with your debit card make sure you have groceries, cash etc before. They just freeze your account without so much as a phone call or email to verify that you have used your card. This has happened 2 months in a row and it is up to you to take the time to clear that up. Customer service ranges from poor to non-existent. You cannot contact the customer service dept. on weekends or before 9 oclock during the week. The term bankers hours must have been invented by this place. Would not recommend this place to anyone.

Published at 10 years ago

Published at 10 years ago