University of Kentucky Federal Credit Union

I had a great experience! I worked with Kobe Henderson. He was beyond friendly and easy to work with! I have accounts with 3 other banks and wanted to restructure some loans. UK Federal Credit Union beat the terms and interest rates by 2 full points than my other banks. This allowed me to free up some cash flow to pay down on the principle balance. I couldn’t be happier!!!

Published at 2 weeks ago

They did not protect me from identify fraud, I had to change banks.

After 14 years with UKFCU, I closed my accounts with them and switched to a different bank. As a UK alum, this was a sad move, but it was necessary after it became clear that UKFCU was not capable of protecting my money.

In summer, 2024, I moved to a new house. In the process of moving, I managed to throw away on old checkbook, despite having shredded all sorts of other documents. A stupid move, but in the chaos of moving sometimes things happen.

In July, I first noticed that there were fraudulent transactions. Someone was writing checks from my account and transferring money into a different bank from my account. I called UKFCU as soon as I realized this was happening. I spoke to someone who said they'd cancelled all my previous checks and so it should stop.

It did not stop, the thieves continued to make fraudulent withdrawals out of my bank account. I called again and was told that actually the first person only cancelled 3 of my check books- not all of them. I then spoke to someone who said that they would put a freeze on my checking account so that no withdrawals of any kind could be made- including from me. This seemed like a good short term solution while I worked on getting a different checking account from UKFCU.

But it still didn't stop. The thieves continued to withdraw money from my account, even after I was told that all my checks had been cancelled and my checking account was frozen.

I called again. I spoke to someone who gave the impression that they had not been in the job long and didn't have a clue how things worked. That was demoralizing but I just called again the next day, trying to get someone who knew what they were doing. I spoke to someone who said that they would completely close my checking account, move all my money into savings, and that someone would call me by the next day to help me set up the new checking account.

No one ever called. In fact, there were a few times throughout this ordeal where someone from UKFCU told me that someone would call me later that day or the next and no one ever did.

At that point, I realized I could not trust UKFCU to protect my money. There was no urgency about this situation, literally everyone I talked to told me something different and many of the people I spoke with did not seem clear on their on internal processes. A lot of people told me things that turned out to be untrue.

Because they only have branches in Lexington, I drove over from Louisville (had to take a day off work to get this done) to go to an in person location, withdraw all of my money, and then go to my new bank and deposit it.

So, after 14 years as a proud UKFCU member, I closed my account and left. No one cared, there was no follow up call or apology. In total, the thieves managed to steal $5000 from me. It's all been reimbursed, but I am not a person who had a lot of money to begin with. I imagine that's why it wasn't a terribly urgent situation from UKFCU's point of view. If I was someone who had a lot of money in the bank, it may have been a different experience.

Published at a week ago

I had another great experience at the Hamburg branch. They were moving customers through quickly but making sure customers needs were meet. The teller that waited on me was super. He was friendly and very helpful. I always have a great experience when I need to go into the branch.

Published at 3 months ago

I love banking with the UKFCU! Employees are always friendly and have the information I need quickly. Stopped in last weekend for a certified check and I appreciated the care that went into the transaction. Can't say enough nice things about my banking experiences with them!

Published at 2 months ago

The bank services are fine but communication is awful. There are several locations in Lexington Kentucky; however, they all have the same phone number. This means you cannot call directly to the branch office you just visited. When you call the number, you must work your way through the phone system, which is difficult. Then you will be on hold for a long time to speak to a real person. The person I spoke with gave me generic answers. I asked to get a call back from the branch office I normally go to and yet three hours later and I still have not received a call back. sApparently, there is no real "customer service" without driving back to Lexington. I don't live in Lexington, so this is aggravating. I have been with this credit union for years, however, if I needed assistance often, I would close my account.

Published at 3 weeks ago

Blake was extremely helpful with my transaction today. Highly recommend this guy to help you with your business at UKFCU. He’s extremely knowledgeable, highly professional and personable and demonstrates a great deal of respect and care for the customer.

Published at 4 weeks ago

I haven’t had a bad experience yet. Been using them for my personal checking account since 2015 and my business account since 2023. Everything updates almost instantly or marked as pending as soon as a transaction is made so the account balances are always accurate. Customer service has also been prompt and helpful too.

Published at 5 months ago

They're nice on the phone and helpful the past several years with questions, but what I'm just about sick of, is the mishandling of my payments by money order. I dont like using the app because it could take 5-7 days for the mobile payments to go through, that's not good for my personal budgetting so I've preferred to mail in/drop off money orders so I know its done. I put the account number for each specific account on the money order like they requested I do in the beginning and even write 'October car payment' or whatever it is for on it.

Probably about a year ago, I used to send 3 money ordera for 3 different accounts in One envelope. Then after the 3rd time
of me calling and asking why one account had the payment applied but others were MIA, they'd told me that the other money orders had 'accidentally' been thrown away/not noticed in the envelope multiple. This is farfetched/unprofessional for a bank but okay, people make mistakes. Well, I started sending 3 separate certified envelopes so they're required to sign for each one and I have the record for everything. That had been going well.

So now, they're applying all the payments I'm making to my accounts but THE WRONG ONES. I specifically have each account number written on the payment and I just checked to make sure that they were all deposited last week since I left them in the drop box Wednesday, and this is now the 4th or 5th time they've applied multiple payments to the wrong accounts, leaving late fees and other charges on the one they should've applied it to. I can specifically see one payment successfully added to one, and then TWO payments on the 2nd account, and 0 payments on the last one.

I'm getting really irritated about this. It's almost a 2 hour round trip to pay at the nearest location in person, that's granting the fact that I can get off work and get there before closing. I'm going to have to play phone tag again Tuesday when they open back, have an associate get the issue, wait 1-3 days for an upper level manager to authorize the changes, and then maybe a couple more days before the right changes are made.

If you have multiple banking items at UKFCU, go check your accounts. If they've been making these mistakes with mine, surely they are other issues processing for other accounts.

I guess I'll be making a plan for a trip to come pay things in cash and always have that receipt stored away since there is no assurance that this won't happen again since it.. keeps happening over and over

Published at 3 weeks ago

My experience yesterday was fantastic and Lotus made it even better by helping me to get through my anxiousness and paying off my car! It was a milestone for me and I thankful to have someone to coach me along that way! Thanks for being fantastic!

Published at a day ago

Published at 2 days ago

Setting up an account with the credit union was relatively easy but using their drive through banking is poor at best. I have had to wait as long as 20 minutes to just make a deposit. They really need to hire some people!

Published at 2 days ago

Published at 3 days ago

Published at 4 days ago

My experiences with the UKFCU have always been outstanding. These days I seldomly have to go inside a branch so I primarily use the drive through. The tellers are always so very courteous . . . its such a small thing but using your name when they come on screen is lovely. I had one very poor experience many years ago with a male employee but it was obviously the one outlier in my 50 years of experiences with UKFCU. PLUS a credit union is such a far better option for banking. Weve not had to deal with all of the fees commercial banks include in their day-to-day operations. My only fees have included their overdraft protection when I really screw up but its always my error. I cannot recommend the UKFCU more and am very grateful theyre a reasonable option for commercial banking.

Published at 4 days ago

The staff is always knowledgeable and friendly.

Published at 6 days ago

Published at a week ago

UKFCU Hamberg Branch provides top notch service!

Published at a week ago

Blake was very helpful. I opened a new account. He was very helpful to help lower an interest rate on a refinance.

Published at a week ago

They did not protect me from identify fraud, I had to change banks. After 14 years with UKFCU, I closed my accounts with them and switched to a different bank. As a UK alum, this was a sad move, but it was necessary after it became clear that UKFCU was not capable of protecting my money. In summer, 2024, I moved to a new house. In the process of moving, I managed to throw away on old checkbook, despite having shredded all sorts of other documents. A stupid move, but in the chaos of moving sometimes things happen. In July, I first noticed that there were fraudulent transactions. Someone was writing checks from my account and transferring money into a different bank from my account. I called UKFCU as soon as I realized this was happening. I spoke to someone who said theyd cancelled all my previous checks and so it should stop. It did not stop, the thieves continued to make fraudulent withdrawals out of my bank account. I called again and was told that actually the first person only cancelled 3 of my check books- not all of them. I then spoke to someone who said that they would put a freeze on my checking account so that no withdrawals of any kind could be made- including from me. This seemed like a good short term solution while I worked on getting a different checking account from UKFCU. But it still didnt stop. The thieves continued to withdraw money from my account, even after I was told that all my checks had been cancelled and my checking account was frozen. I called again. I spoke to someone who gave the impression that they had not been in the job long and didnt have a clue how things worked. That was demoralizing but I just called again the next day, trying to get someone who knew what they were doing. I spoke to someone who said that they would completely close my checking account, move all my money into savings, and that someone would call me by the next day to help me set up the new checking account. No one ever called. In fact, there were a few times throughout this ordeal where someone from UKFCU told me that someone would call me later that day or the next and no one ever did. At that point, I realized I could not trust UKFCU to protect my money. There was no urgency about this situation, literally everyone I talked to told me something different and many of the people I spoke with did not seem clear on their on internal processes. A lot of people told me things that turned out to be untrue. Because they only have branches in Lexington, I drove over from Louisville (had to take a day off work to get this done) to go to an in person location, withdraw all of my money, and then go to my new bank and deposit it. So, after 14 years as a proud UKFCU member, I closed my account and left. No one cared, there was no follow up call or apology. In total, the thieves managed to steal $5000 from me. Its all been reimbursed, but I am not a person who had a lot of money to begin with. I imagine thats why it wasnt a terribly urgent situation from UKFCUs point of view. If I was someone who had a lot of money in the bank, it may have been a different experience.

Published at a week ago

Great service - friendly and available. Thank you!

Published at a week ago

I had a great experience! I worked with Kobe Henderson. He was beyond friendly and easy to work with! I have accounts with 3 other banks and wanted to restructure some loans. UK Federal Credit Union beat the terms and interest rates by 2 full points than my other banks. This allowed me to free up some cash flow to pay down on the principle balance. I couldn t be happier!!!

Published at 2 weeks ago

Published at 2 weeks ago

Have been doing business with you all for 42 yrs. Never a problem,Have had Mitchelle at the Broadway branch several times and she is AWESOME! Goes above and Beyond!! Thank You MITCHELLE and UKFC!

Published at 2 weeks ago

Cant build credit with a credit union with a flawed system. I make a credit card payment with there portal that has my banking info already in it it reflects on my debit card transaction history and credit card transaction history our mistake is your problem should be there motto .

Published at 2 weeks ago

Published at 2 weeks ago

The bank services are fine but communication is awful. There are several locations in Lexington Kentucky; however, they all have the same phone number. This means you cannot call directly to the branch office you just visited. When you call the number, you must work your way through the phone system, which is difficult. Then you will be on hold for a long time to speak to a real person. The person I spoke with gave me generic answers. I asked to get a call back from the branch office I normally go to and yet three hours later and I still have not received a call back. sApparently, there is no real customer service without driving back to Lexington. I dont live in Lexington, so this is aggravating. I have been with this credit union for years, however, if I needed assistance often, I would close my account.

Published at 3 weeks ago

Have been with ukfcu for a few years now & just recently met with a financial services officer Issam for a car loan. He made the process simple & smooth. Very professional answered any and all questions. Communication is excellent will recommend him every time. Huge shoutout to him!!!

Published at 3 weeks ago

Fees are absolutely ridiculous - for every little thing and incredibly high. Would not recommend any loans, transfers, or other services. Dont even feel like I can deposit, withdraw funds, or close my regular savings account without incurring some ridiculous fee I didnt know about.

Published at 3 weeks ago

Theyre nice on the phone and helpful the past several years with questions, but what Im just about sick of, is the mishandling of my payments by money order. I dont like using the app because it could take 5-7 days for the mobile payments to go through, thats not good for my personal budgetting so Ive preferred to mail in/drop off money orders so I know its done. I put the account number for each specific account on the money order like they requested I do in the beginning and even write October car payment or whatever it is for on it. Probably about a year ago, I used to send 3 money ordera for 3 different accounts in One envelope. Then after the 3rd time of me calling and asking why one account had the payment applied but others were MIA, theyd told me that the other money orders had accidentally been thrown away/not noticed in the envelope multiple. This is farfetched/unprofessional for a bank but okay, people make mistakes. Well, I started sending 3 separate certified envelopes so theyre required to sign for each one and I have the record for everything. That had been going well. So now, theyre applying all the payments Im making to my accounts but THE WRONG ONES. I specifically have each account number written on the payment and I just checked to make sure that they were all deposited last week since I left them in the drop box Wednesday, and this is now the 4th or 5th time theyve applied multiple payments to the wrong accounts, leaving late fees and other charges on the one they shouldve applied it to. I can specifically see one payment successfully added to one, and then TWO payments on the 2nd account, and 0 payments on the last one. Im getting really irritated about this. Its almost a 2 hour round trip to pay at the nearest location in person, thats granting the fact that I can get off work and get there before closing. Im going to have to play phone tag again Tuesday when they open back, have an associate get the issue, wait 1-3 days for an upper level manager to authorize the changes, and then maybe a couple more days before the right changes are made. If you have multiple banking items at UKFCU, go check your accounts. If theyve been making these mistakes with mine, surely they are other issues processing for other accounts. I guess Ill be making a plan for a trip to come pay things in cash and always have that receipt stored away since there is no assurance that this wont happen again since it.. keeps happening over and over

Published at 3 weeks ago

I ve been banking a UK Federalcredit union for three years now. Happy with my experience.

Published at 3 weeks ago

Awesome customer service, great loan rates. Great options to access checking and savings accounts in person, through ATM and online.

Published at 3 weeks ago

Blake was extremely helpful with my transaction today. Highly recommend this guy to help you with your business at UKFCU. He s extremely knowledgeable, highly professional and personable and demonstrates a great deal of respect and care for the customer.

Published at 4 weeks ago

Published at a month ago

Always a pleasure visiting UKFCU inside tellers!

Published at a month ago

Tristan was very polite

Published at a month ago

Published at a month ago

17 minute wait to reinvest +9k back into a 5 month cd at 5%

Published at a month ago

I ve been with UKFCU for twenty years! They always took care of all of my, and my family s financial needs, with courtesy and professionalism. I would not change my bank for anything, we are like family!!! Thank you, UKFCU!!!

Published at a month ago

Published at a month ago

Was very helpful! Loved the sense of urgency and the details that was given to give an ease of mind

Published at a month ago

Great Service

Published at a month ago

Excellent and efficient customer service!

Published at a month ago

Excellent service while opening a joint account with my daughter. Professional and personable. Very pleased.

Published at a month ago

Have you noticed they only respond to positive feedback and not negative feedback!!

Published at a month ago

Published at a month ago

I recently needed to make changes when a CD came due. I dont live in Kentucky but everyone I spoke with was extremely helpful and made the process simple to complete. I HIGHLY recommend them!

Published at a month ago

Loan officer to much in a hurry to explain and didnt sit down to talk about what my options could be.

Published at a month ago

Teller was very nice and took care of everything asked

Published at a month ago

As usual, the teller was very pleasant and professional. I find the tellers I interact with at the UKFCU consistently pleasant and competent, even whether my needs are simple or complicated. Thank you UKFCU!

Published at a month ago

I am very happy with my experience while being a customer of the University of Kentucky Federal Credit Union. I definitely recommend them.

Published at a month ago

My experience was great. The people there are extremely nice and helpful. Very easy process. Very happy with my new bank

Published at a month ago

Always very friendly and helpful. No complaints at all.

Published at a month ago

Absolutely ridiculous place I have a loan with them. Have tried numerous times just to speak to a loan officer about my loan and 3 times the same guy answer the phone and refuses to allow me to talk to a loan officer Absolutely a joke. Never I. My life have had a bank tell me I cant speak to a loan officer worst customer service of any bank. Only way u can talk to a loan officer is put a application out and have credit pulled before u allowed to talk to loan officer.

Published at a month ago

Front desk lady with the curly hair, working between 2:30pm- 4:30 pm on Thursday September 12th, at the middle left teller desk; when you walk through the front doors. Was extremely unprofessional, wouldn t communicate with us properly and wasted time for her own enjoyment.

Published at a month ago

Published at a month ago

Rep was very friendly and professional.

Published at a month ago

I have now been with the UK Credit Union for over 7 years now and I always enjoy my trips to the credit union

Published at 2 months ago

Published at 2 months ago

The Tellers, Loan Officers, Clerks, all of the staff are personabl, professional, and helpful. The electronic security and consistent workflow of the staff make me feel that my financial transactions are secure.

Published at 2 months ago

Published at 2 months ago

Best credit union in Lexington!

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

I have been a member of UKFCU for many years. Service has been reliable and accurate. I will continue to maintain my account.

Published at 2 months ago

Published at 2 months ago

We had the pleasure of working with Kobe Henderson/Financial Services Officer, he was excellent! Every question we directed toward him he answered quickly and thoroughly. I HIGHLY recommend UKFCU for all of your banking needs.

Published at 2 months ago

Friendly folks, got in & out. Good rates,

Published at 2 months ago

Hannah Flannery & Didier Namunongo couldnt have been more helpful.

Published at 2 months ago

Published at 2 months ago

I had a very pleasant experience renewing a CD at UKFCU. Their rates are always good and at the top. That indicates to me they are giving back to their members. One recent change on their early withdrawal penalty is a disappointment. They are not allowing partial withdrawals and require you to withdraw and close the whole CD amount. This is not a member-friendly policy. The solution for the member is to now purchase multiple smaller CD to avoid having to cash in the entire CD. Only causes more work and time for the credit union and member. Please rethink this policy.

Published at 2 months ago

Quick service. Person who helped me was excellent and had get customer service.

Published at 2 months ago

Didier was very professional and courteous and also detailed in explanation of options. A pleasure to work with. The Hamburg branch is always efficiently ran, understanding and recognizes the value of its patrons.

Published at 2 months ago

I love banking with the UKFCU! Employees are always friendly and have the information I need quickly. Stopped in last weekend for a certified check and I appreciated the care that went into the transaction. Cant say enough nice things about my banking experiences with them!

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Great our agent Kolby was very professional and pleasure to work with! Accomplished our business made a new friend and had fun in the process! Thanks

Published at 2 months ago

Professional and great customer service!!

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Not a great experience, as we were not issued checks for our account, we could not connect to our primary institution to ACH, and when we went to a partner branch as instructed, we were limited to what we could withdraw, which was not disclosed by UKFCU, so we had no access to our funds without either a 5 day wire hold, or driving to a branch an hour and half away. This would have been a much better experience with a little up front, honest communication about technical limitations and timing.

Published at 2 months ago

Published at 2 months ago

Published at 2 months ago

Great banking institution.

Published at 2 months ago

Excellent service! Kobe is the best!

Published at 3 months ago

excellent services

Published at 3 months ago

Excellent

Published at 3 months ago

I had another great experience at the Hamburg branch. They were moving customers through quickly but making sure customers needs were meet. The teller that waited on me was super. He was friendly and very helpful. I always have a great experience when I need to go into the branch.

Published at 3 months ago

AWESOME! Very knowledgeable, professional, and thorough with the options available that ease our needs. Were very happy and very lucky to be a member of one of the greatest local community business.

Published at 3 months ago

Published at 3 months ago

I love my credit union, but have had a difficult time navigating the new, slow website

Published at 3 months ago

Disappointed I cant get past the automated system. What has happened to being able to call your bank of many years directly. Now we will have to drive from out of town to hopefully get answers to my question.

Published at 3 months ago

Associate was friendly and helpful however I had asked for a withdrawal from savings but the money was taken out of checking. Attention to detail failed.

Published at 3 months ago

Published at 3 months ago

Its a good place to bank with. There always helpful

Published at 3 months ago

Love this credit union. Been a customer since the 80s and theyve been nothing buthelpful and professional at every interaction. Highly recommend.

Published at 3 months ago

Published at 3 months ago

Awesome employees at the UKFC. They are always so pleasant and knowledgeable. Great place to bank.

Published at 3 months ago

I LOVE UKFCU, I ALWAYS RECEIVE FRIENDLY SERVICE AND I AM GOING TO HAVE THE FAMILY JOIN AS WELL.

Published at 3 months ago

The fraud department detected suspicious activity on my account and notified me immediately, They stopped thieves from wiping out my entire account. The thieves were able to make a few transactions but UKFCU is helping me to resolve that now. GREAT WORK TEAM!!!!!

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

I love the staff at UKFCU -- they are always super supportive, helpful and friendly!

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

Published at 3 months ago

I had a fabulous experience with Issam Taha. He was extremely professional and knowledgeable.

Published at 3 months ago

The lady was very helpful and nice to me yesterday. She advised me to place my money in a CD where it will increase for me. Etc.

Published at 3 months ago

I was doing something a little complicated and Jade was very helpful and efficient.

Published at 4 months ago

Published at 4 months ago

I have never had an issue with this branch. Fast & friendly service.

Published at 4 months ago

Published at 4 months ago

In and out, very friendly and great atmosphere!

Published at 4 months ago

I have always been a fan of UKFCU, which is why I still bank there after 30 years. Their staff is friendly and well-trained; they try to do what you need or suggest ideas; they have enough branches that I can go to one without much extra driving; their loan rates are low; their mobile app is easy to use.

Published at 4 months ago

Not the outcome I was expecting!

Published at 4 months ago

Came to transfer CD and Money Market money. Was greeted upon entering the building. I quickly met with staff to help with the above. Everyone was friendly and professional

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Very helpful in setting up a money market account.

Published at 4 months ago

Thanks for your patience and taking the time to help us!

Published at 4 months ago

Awesome experience!!!!

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

Great services, just had to wait a while to speak to a financial representative.

Published at 4 months ago

I have been a customer for years, this was the 1st time I was actually treated like a customer. Lisa fixed my debit card, then looking at my account, suggested things I wondered about for many years concerning my accounts. We changed everything that covid had broken mainly customer service. I finally met a real Banker that fixed some things ignored otherwise.

Published at 4 months ago

Chelsea has helped my husband and me twice in the last two years. She is amazing. She knows her job and made us feel so comfortable with what we needed both times. It feels like we have known her forever. She is a keeper for your organization. We will come back to her for any needs we have in the future and will tell all of our friends about her. Thanks UKFCU!

Published at 4 months ago

Published at 5 months ago

Published at 5 months ago

I had the pleasure of working with Nathan Fiske and he helped me out quite a bit with setting up a savings account and applying for a car loan. He explained everything that I didnt understand and he was expedient in processing everything for me. He made my first experience with UKFCU a good one!

Published at 5 months ago

I ve been a member of UKFCU for 35 years. They have always been accommodating.

Published at 5 months ago

Published at 5 months ago

Friendly. Professional.

Published at 5 months ago

Published at 5 months ago

I haven t had a bad experience yet. Been using them for my personal checking account since 2015 and my business account since 2023. Everything updates almost instantly or marked as pending as soon as a transaction is made so the account balances are always accurate. Customer service has also been prompt and helpful too.

Published at 5 months ago

I literally dread going there. Its by far the slowest service Ive ever experienced at a bank and it happens every time.

Published at 5 months ago

Always have no problems when I go there.

Published at 5 months ago

I am over the policies changing at this bank. I have used them for years don t receive any notifications on when payments are due but yet when I check in the app it shows it s not due for over a month. Then when I go to withdraw state we have locked your account due to not paying this bill but how do I even know it is due when the due date states over a month away in the app. This is ridiculous and very confusing. I will be looking for a new bank due to this happening multiple times and causing a major inconvenience for myself.

Published at 5 months ago

Published at 5 months ago

The loan officer who assisted me was friendly, helpful, and efficient. The UKFCU has my enthusiastic recomendmend and endorsement. Deborah Carroll

Published at 5 months ago

The gentleman at the front desk was great. I was so glad he was there to help me out. So pleasant and helpful.

Published at 5 months ago

Opened a new checking account. The process was efficient and pleasant. UKFCU is the best, as far as Im concerned.

Published at 5 months ago

Lisa S. was fabulous to work with. Set up everything I needed and made sure I understood everything! Great service

Published at 5 months ago

Highly recommend UKFCU.

Published at 5 months ago

Very nice service at UKFCU! Thanks

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Published at 5 months ago

Kobe was very nice and professional.

Published at 5 months ago

We love working with UKFCU!! Painless banking!! The team there always have the answers to our financial needs and questions!!

Published at 5 months ago

no wait got goal accomplished and out

Published at 6 months ago

Published at 6 months ago

My questions and concerns were addressed promptly and professionaly. Very happy with the process and the information.

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Given a new debit card, previous card locked because lost, went to use new card, declined, had to go back to the credit union to get unlocked. Had to wait in teller line to even get on a list to see someone that could help me. Poor management.

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Elida, Kobe, and Keivin always go the extra mile for me! Thanks!

Published at 6 months ago

They drive up and inside always do a good job

Published at 6 months ago

I am giving a 3-star review because the experience I had wiring money with UKFCU was incredibly stressful and overly difficult, but those are things that I believe were unique to this situation and I will take those up with the Credit Union itself. However, I want to give one of the customer service representatives, Lisa, a huge shout out for being amazingly professional and helpful. Throughout this experience I had to call customer service no fewer than 8 times to get information about what was going on with my request. I got different representatives each time, except I ended up with Lisa twice and in both of those conversations I left feeling heard, validated, and like advancement was made on my issue. So while this experience as a whole was difficult, Lisa was amazing and I would give her 5 stars if I had a chance to rate just her.

Published at 6 months ago

Wonderful! Staff was very accommodating.

Published at 6 months ago

UKFCU is a great place to do your financial business.

Published at 6 months ago

Published at 6 months ago

Published at 6 months ago

Very Bad UKFCU Never do Business Bad People work there and very Bad experience not only me like 100 customers!!

Published at 6 months ago

Published at 6 months ago

Customer service is a JOKE! It s not surprising that reviews are tanking.

Published at 6 months ago

Published at 6 months ago

Very good and everyone is very friendly

Published at 6 months ago

Lisa did a supper job and explained to us things that we did not know about rolling over CDs.

Published at 6 months ago

Great service

Published at 7 months ago

Always a great experience!!!

Published at 7 months ago

This establishment has an inefficient customer support team. I am constantly transferred or brushed off when asking questions. Customer feedback was completely ignored when speaking with someone above the department. This includes poor automation when selecting option 1 you have to go through other individuals to get to a loan department. I am very thankful I chose not to refinance my vehicle and went with L&N. They have amazing customer service and very knowledgeable without putting you on hold every question.

Published at 7 months ago

Been banking at UKFCU for years. Super easy to work with on HELOCs and vehicle loans! Great rates!

Published at 7 months ago

Hello to you; I have not had a good experience with you, given the criteria of life in the USA the first hope of every citizen is their bank but until now the bank refuses to give me a credit card saying that my expenses are high whats normal if my only means of defending myself is my bank card and this disappointed me with my bank. Thank you for the good understanding

Published at 7 months ago

Published at 7 months ago

Published at 7 months ago

Friendly staff eager to help.

Published at 7 months ago

Always have a line. Not enough help.

Published at 7 months ago

Published at 7 months ago

Published at 7 months ago

I went in to UK FCU and needed to do a quick transaction ( didn t have much time to wait). My luck, there was no line and staff was able to help me right away though, not much enthusiasm in greeting me. Smiles are free, I would like to see more of them on their faces.

Published at 7 months ago

very kind and efficient! Went above and beyond to set up my account even though it was extremely close to closing. They did not make me feel rushed and even provided a better understanding of specific questions I had. Great experience!

Published at 7 months ago

Im appalled at how terrible my experience with customer service has been. Ive had complete strangers that Ive felt cared about me more than ANYONE at this bank. Ive been without access to my account for almost THREE WEEKS and the response I get every time is not remotely helpful. Such a terrible way to treat people

Published at 7 months ago

Cant stand this bank!

Published at 8 months ago

Serves it right University of Kentucky should have known better. Horrible bank to go through, i was a good customer for years paying off my loan no problem. I had hard times at the end of COVID they acted like they were working with me and then decided they didnt want to work with me anymore even though I was answering the phone, I was paying what I could when I could, I wasnt ducking and dodging. All I did was ask a question concerning what would happen with my repo and they decided to repo my truck on the day I was set to make my payment

Published at 8 months ago

Published at 8 months ago

It doesnt shock me that the reviews are so low on this bank. My husband took a certified cashiers check in to deposit into the account he has had for 2 years and they said it would be 5-10 days pending approval. This is insane. We were hoping this bank would be a good one for us but are now considering others.

Published at 9 months ago

i ve been a member for 25 years and ukfcu is the worst now. My card frequently doesn t let me access. My debit account and cardholder services is no help. Very close to canceling my account and moving my money somewhere else.

Published at 9 months ago

I had no problems with this bank until the last year. Their customer service is poor. I constantly have to go back and forth to the bank to address their mistakes. They have multiple windows for drive-through, but none of them work OR you have to wait 30 minutes because they are short staffed. And if you need something in the bank plan on waiting up to a hour but they will politely tell you 30 minutes - it never fails. If you need any help over the weekend, you might as well just wait until Monday because nobody on their toll-free line can do anything. The only thing they re capable of doing is transferring you back-and-forth to people until you get frustrated and hang up. I don t need a reply from the bank to my review. It is very apparent to me after 10+ years of being a member there your customer service is not your priority. So please save the time and the words to writing back to my review telling me how you re gonna fix this. Do yourself and your family a favor and stay away from this bank.

Published at 9 months ago

Just dont get the credit card. If you dont put a travel notice before you go on a trip even just to TN the card gets shut off for fraud prevention. And to turn it on is there an automated text to reply to or something on the App? NOPE. Call card services, add the trip info. Then call member services, who will tell you to call card services. Then card services says to call fraud services, sit on hold 30 minutes. Then when they dont pick up call card services and ask about member services. Whoops member services office that deals with this particular issue is only open 9am to 1pm mon-fri. So if this is the only card you have on you guess you can just ask all your friends to chip in on dinner.. Most absolutely pathetic service Ive ever had with a credit card. Will be transferring the balance and ditching the card asap. Just unimaginably useless. 7/10/23: Also allow plenty of time in the drive through and definitely dont expect first come first serve basis, there are three lanes and I came with only one other car waiting and sent the tube in with my deposits. Then two other cars pulled up and both of them got attention before anyone spoke to me. This is not the first time this has happened. Apparently whoever came help didnt bother asking who was next they just took care of the people in lane 1. This is not a hard thing to achieve, when it only takes one question when you go over to help the drive thru person, a simple who was next? Would solve it. 1/9/2024: Also, if you do a deposit using the app, there is a 2-day delay in the funds being available--even if the check is written from a UKFCU account. There doesnt seem to be any reason for this. For these continued poor policy issues, I do not use UKFCU as a primary bank, and Ive looked at other credit unions but UKFCU seems to be the cheapest option from what I can tell. Just keep in mind you get what you pay for.

Published at 10 months ago

I had a car loan through them, I never had any issues.

Published at 10 months ago

This is the only institution that I bank with that doesnt allow me to make an appointment to see a banker. I run on a schedule, and only accepting walk-ins is crazy to me for a financial review, and it, of course, does not help that theres usually an hour wait.

Published at 10 months ago

Drove from Richmond to open a CD. I have been waiting for 40 minutes and they keep saying I m next. This is the epitome of lack of customer service. I ll take my money somewhere else.

Published at 11 months ago

Awful customer service, talked too atleast 5 different specialists and all seem too know little too nothing about anything going on. I had too pay back insurance they bought out because someone didnt have information they should of. Highly do not recommend.

Published at 11 months ago

I could not be more displeased with the service I receive here. So far, it has taken five weeks just to get a credit card replaced and it has costed me several hours of wasted time on the phone with nothing accomplished. There seems to be a major communication breakdown between departments. If I didn t still have a loan to pay down I would shut down my account and bank somewhere else in a heartbeat.

Published at a year ago

Published at a year ago

Member since 1987......they handle all my banking needs flawlessly. Many convenient branch locations and phone and internet access make banking easy.

Published at a year ago

Absolutely horrible. Used for an auto loan and purchased the gap insurance. Ended up paying vehicle off 6yrs early. They refuse to refund unused gap insurance. Never had an issue with any other loan company before. When speaking with the dealership they stated that this company is the ONLY one that does this. Horrible!!!

Published at a year ago

This is a place that makes you feel accepted and comfortable. I enjoy their services to me

Published at a year ago