Mazuma Credit Union - Overland Park

I recently had the pleasure of speaking with Micheal from Mazuma Credit Union in Overland Park, Missouri, during a phone call regarding an issue I was experiencing with my online banking. I cannot express enough how impressed I was with his exceptional customer service.

From the moment I connected with Micheal, his friendly and polite demeanor put me at ease. He listened attentively to my concerns and made me feel valued as a customer. It’s rare to encounter someone who genuinely cares about helping others, and Micheal exemplifies this quality perfectly.

When I encountered difficulties with the two-step verification process, Micheal didn’t hesitate to go the extra mile to assist me. Rather than simply providing standard instructions, he took the time to explore alternative solutions and worked patiently to help me regain access to my online banking. His commitment to resolving my issue was evident, and I truly appreciated his dedication.

Micheal’s positive attitude and professionalism made this potentially frustrating situation much more manageable. He maintained a cheerful tone throughout our conversation, which made the experience enjoyable rather than stressful. It’s clear that he takes pride in his work and is committed to ensuring customer satisfaction.

Overall, my phone call with Micheal at Mazuma Credit Union was outstanding. His friendly approach, willingness to assist, and proactive problem-solving skills left a lasting impression on me. I highly recommend reaching out to Micheal for any assistance you may need; he is a true asset to the Mazuma team and exemplifies what excellent customer service should be. Thank you, Micheal, for your help!

Published at 2 months ago

Called customer service about overdraft fees that set me back on bills, Micheal from overland park took the fees off & reimbursed my account, they took time to explain how I overdrafted & what to do in the future to prevent it. They was very helpful & worked quickly to resolve my problem. Very helpful & nice customer service.

Published at 2 months ago

Truly an incredible branch & bank overall! Highly recommend working with them. Very high class, wonderful customer service every time I go! So friendly and helpful. We love banking with Mazuma! They also have an awesome online platform. Just overall, have met all of my husband & I’s needs! I also want to give a shoutout to Rich for adding so much value to me today while he helped me with something for our business! Grateful he took the time to share the information about something that he knew!!! 5 stars!!!

Published at 9 months ago

I just needed to leave this review to give a shout out to Tyra! Absolutely the best experience I’ve had with a bank. She was so kind, very quick, and actually helped me. My problem was completely resolved and I don’t think we spoke for more than five minutes. Absolutely restored my faith in Mazuma entirely. Thank you Tyra!!!

Published at a month ago

I called into customer service and spoke with a representative named Ivar. My wife and I have had a problem in our account for several months that we were having issues with getting it resolved. Ivar did not waver on the difficulty of my situation and jumped along side me to resolve the problem. I always want good customer service where ever I go, but I don't really expect it or receive much now a days. However, in this case Ivar exceeded my expectations and helped me get my issue resolved once and for all. If I had a business I'd want people like Ivar to help run it.

Published at a month ago

Honestly most of my issues are with the online banking. It's such a hassle to use. Resetting a password should not take a phone call when everywhere can text a code. And if I leave the web page to answer the call it refreshes and won't take the code. It's hard to do anything on the site and doesn't have clear navigation. Now I'm locked out of my account and wants me to call again to have access to my account. I'm closing this account and going some where with more user friendly online services.

Published at 2 months ago

Ivar is the person you want to talk to when you want this done and done right. I have never been a Mazuma member and ended up getting my car loan through them and he made being a new member easy over the phone and with the app. He is really having me consider changing banks. Thank you!

Published at a month ago

I spoke with Mike today over the phone at the Overland, Park location and had the most fast, professional and smooth experience ever. Not only was this individual knowledgeable but the customer service was top level. I was treated and felt like a valued customer (which I am ; ) with a personal feel, just as it should be. Thanks Mike! LaTrice B.

Published at 2 months ago

I had a positive experience today, and each time at Mazuma Credit Union.

Published at 6 hours ago

No comment

Published at a day ago

I spoke to Michael over the phone over some issues I had on my account. Michael with no hesitation and great attitude helped me out and talked me through the account details and gave me some information on resources for my account if I ever needed help. Very helpful with great customer service. I ll only ask for Michael if I ever need to call them again. Thank you Michael and Mazuma for your help!

Published at 2 days ago

Maya & Rich gave me the knowledge I needed and took great care of me. This is a great branch.

Published at 2 days ago

They has an excellent service Ive been a member since 1985

Published at 2 weeks ago

There very friendly and helpful. I pay my truck payment inside every month.

Published at 3 weeks ago

Friendly and easy to set up my new account @ Mazuma. We re moving to OP and happy we set up our account here!

Published at 3 weeks ago

The absolute worse customer service out of all the Mazuma locations. The younglady with curly blonde hair wanted to argue with me about how busy they were and the reason they never acknowledged me in the drive thru after 5 minutes. It s the principle and poor customer service not to acknowledge your customer to advise on why the delay. She wanted to also be smart and wish me a good day after being escalated by her unprofessional manner. I would like to thank the supervisor who reached out to apologize for the inconvenience this morning. It s important that employees understand that we the customers are the reason you are employed. Seek to understand than to be understood when dealing with the public customer . I appreciate your promptness in this matter. Ms. King 10/14/24 Very inconvenient that online banking is almost always an issue. I ll be looking for other options for my banking needs. Absolutely ridiculous!!!

Published at 3 weeks ago

Published at 4 weeks ago

Published at a month ago

Ivar is the person you want to talk to when you want this done and done right. I have never been a Mazuma member and ended up getting my car loan through them and he made being a new member easy over the phone and with the app. He is really having me consider changing banks. Thank you!

Published at a month ago

Sorting out initial confusion and complexities regarding multiple accounts and primary/secondary account holders in a credit union system has been challenging at times. The people at the 135th Overland Park branch have been helpful throughout. Ive also frequently witnessed the Overland Park staff work with challenging customers with above-and-beyond grace and integrity during my time spent there. After a recent terrible experience at the 135th Olathe branch, I took my questions to the OP branch. There, Timmeka (sp? sorry) went, again, above-and-beyond to simply show me, on my laptop in my account, how to address the questions I had regarding secondary account holder access.

Published at a month ago

Micheal was such great help i loved the customer service 10/10 would recomend

Published at a month ago

Michael Gabauer was such a help very kind and understanding, definitely made me grateful to bank with Mazuma especially during hardships

Published at a month ago

I called into customer service and spoke with a representative named Ivar. My wife and I have had a problem in our account for several months that we were having issues with getting it resolved. Ivar did not waver on the difficulty of my situation and jumped along side me to resolve the problem. I always want good customer service where ever I go, but I dont really expect it or receive much now a days. However, in this case Ivar exceeded my expectations and helped me get my issue resolved once and for all. If I had a business Id want people like Ivar to help run it.

Published at a month ago

Today I had the pleasure of being assisted by Tyra. Her professionalism, patience, and warmth Is unmatched! Thank you for being awesome and so willing to assist.

Published at a month ago

Kristena at the Overland Park location went up and beyond her duties to help me and I truly appreciate what she done. Kristena was very friendly yet professional. Kristena explained all my options. I wish she could be cloned!

Published at a month ago

I just needed to leave this review to give a shout out to Tyra! Absolutely the best experience I ve had with a bank. She was so kind, very quick, and actually helped me. My problem was completely resolved and I don t think we spoke for more than five minutes. Absolutely restored my faith in Mazuma entirely. Thank you Tyra!!!

Published at a month ago

I had a question about my account and I spoke with Michael at the Overland Park location. He answered my question and he was very polite, helpful and professional. It was a pleasure speaking to him.

Published at a month ago

Great service and friendly workers

Published at a month ago

Great Customer Service Team

Published at a month ago

For Michael a lady that work there

Published at 2 months ago

My husband had a really good experience with a rep named Micheal who was able to succeed above his expectations and get my husband the best service ever. Thank you so much Micheal

Published at 2 months ago

Very friendly, got my new account set up quick & easy! Thank you Shakha :)

Published at 2 months ago

Great experience from Michael today! He helped to get my password reset! Such a nice customer service rep!!

Published at 2 months ago

Called customer service about overdraft fees that set me back on bills, Micheal from overland park took the fees off & reimbursed my account, they took time to explain how I overdrafted & what to do in the future to prevent it. They was very helpful & worked quickly to resolve my problem. Very helpful & nice customer service.

Published at 2 months ago

They saved my car!!!! my car got towed and i needed proof of ownership. They were able to get me squared away in a day!

Published at 2 months ago

Had a great experience with Michael very helpful.

Published at 2 months ago

Miss Timmeka Pruitt was amazing!especially attentive and helpful,made my experience amazing, she helped me so much and called me just like she told me she would ., Mazuma (Overland Park ) location.

Published at 2 months ago

I was connected with Michael at the Overland Park office Michael was such great representative of our bank I was frantic bc I was locked out of my login Michael stayed calm and understood my dilemma In just a few minutes he had me back on track WHEW Again Michael THANK YOU for your help and support

Published at 2 months ago

Tyra was very kind and helpful. I really appreciated her kindness in this hectic world.

Published at 2 months ago

I called Mazuma Overland Park Location today and I had the pleasure of speaking with Ms. Tyra and let me tell you she was very professional, sweet and very helpful.! Customer Service Top Tier .! I wish I could give 10 stars she turned my worry into happiness.! Thank You Ms Tyra for all your help.!!

Published at 2 months ago

Honestly most of my issues are with the online banking. Its such a hassle to use. Resetting a password should not take a phone call when everywhere can text a code. And if I leave the web page to answer the call it refreshes and wont take the code. Its hard to do anything on the site and doesnt have clear navigation. Now Im locked out of my account and wants me to call again to have access to my account. Im closing this account and going some where with more user friendly online services.

Published at 2 months ago

Mazuma has let me down. I have been calling all week to see if there was a better solution to resolve my problem. Finally I got a return call today (days later) , I was rudely spoken to and then hung up on by Carla. I had asked her to transfer me to her manager s voicemail and she hung up on me! I didn t appreciate her condescending behavior nor being talked over by her. Poor customer service at its finest! I don t see the benefit of staying with Mazuma after this experience!

Published at 2 months ago

Won t even respond to us by email or phone so we will take our car loan business elsewhere.

Published at 2 months ago

I recently had the pleasure of speaking with Micheal from Mazuma Credit Union in Overland Park, Missouri, during a phone call regarding an issue I was experiencing with my online banking. I cannot express enough how impressed I was with his exceptional customer service. From the moment I connected with Micheal, his friendly and polite demeanor put me at ease. He listened attentively to my concerns and made me feel valued as a customer. It s rare to encounter someone who genuinely cares about helping others, and Micheal exemplifies this quality perfectly. When I encountered difficulties with the two-step verification process, Micheal didn t hesitate to go the extra mile to assist me. Rather than simply providing standard instructions, he took the time to explore alternative solutions and worked patiently to help me regain access to my online banking. His commitment to resolving my issue was evident, and I truly appreciated his dedication. Micheal s positive attitude and professionalism made this potentially frustrating situation much more manageable. He maintained a cheerful tone throughout our conversation, which made the experience enjoyable rather than stressful. It s clear that he takes pride in his work and is committed to ensuring customer satisfaction. Overall, my phone call with Micheal at Mazuma Credit Union was outstanding. His friendly approach, willingness to assist, and proactive problem-solving skills left a lasting impression on me. I highly recommend reaching out to Micheal for any assistance you may need; he is a true asset to the Mazuma team and exemplifies what excellent customer service should be. Thank you, Micheal, for your help!

Published at 2 months ago

I spoke with Mike today over the phone at the Overland, Park location and had the most fast, professional and smooth experience ever. Not only was this individual knowledgeable but the customer service was top level. I was treated and felt like a valued customer (which I am ; ) with a personal feel, just as it should be. Thanks Mike! LaTrice B.

Published at 2 months ago

Very great experience. I ve been banking with them for a while, also my family banks with them as well. Highly recommend good business and dealing with each person over the years no hiccups special shoutout to Micheal for going above and beyond when receiving their help!

Published at 2 months ago

Called in with an issue and Michael solved it right away! Thanks for amazing customer service and going above and beyond!

Published at 2 months ago

I spoke with Representative Michael. Excellent customer service and went above and beyond to help me.

Published at 2 months ago

The customer representative was very patient and kind. IKANDI was very professional in solving my issue with my account.

Published at 2 months ago

To whom it may concern: Jessica A., an employee of the Overland Park, Kansas Mazuma Credit Union is by far the most knowledgeable, helpful, and delightful of all the Mazuma employees with whom I have worked in the 28 years I have banked with Mazuma Credit Union. Mazuma is so fortunate to have her as an employee, one that represents Mazuma as the best of the banking industry. On a scale of 1-10, 1 being the worst, and 10 being the best of employees, she supercedes them by a score of 50!!! Mazuma is very fortunate to have this marvelous individual as their employee. Thank you, Mary Oddo-Bridges

Published at 2 months ago

Mike was an amazing person. She really helped me and answered all my questions. Very nice lady

Published at 3 months ago

Amber Morlan is the real MVP! She helped me resolve an account issue with ease. During our call Amber provided outstanding customer service and was an excellent listener. Amber would make a great manager. Thank you for all your help, Amber, and stay on the BALL!

Published at 3 months ago

Published at 3 months ago

I was very happy with the service here, I came in and got a lot of questions answered and felt like everyone was ready and willing to help out any way they could. It was nice to feel like they had my back!

Published at 4 months ago

Published at 4 months ago

Always great customer service. Especially with a new business account that I have with them. Just amazing customer care at 135th branch.

Published at 4 months ago

Published at 4 months ago

Published at 4 months ago

First time there and got fantastic service!

Published at 4 months ago

The team at this location is extremely kind and helpful and goes out of their way to make the member experience enjoyable. I have throughout my time at mazuma noticed how the team members arent working for themselves to meet a certain goal thats pushed, they work for the satisfaction of the members to create the best experience they can.

Published at 4 months ago

I have been with Mazuma for years and all the staff there are amazing and very welcoming. I would recommend this credit union to anyone who is looking for one.

Published at 4 months ago

Published at 4 months ago

always great service to go with their great financial products. highly recommended

Published at 4 months ago

I worked with Lisa Peters in lending to get some debt paid down. She was easy to communicate with, prompt, and extremely professional. I am a team member with Mazuma. Thank you, Mazuma!

Published at 4 months ago

Published at 4 months ago

AWSOME PEOPLE HERE, THANK YOU SO MUCH KELLIE.

Published at 5 months ago

Rich was extremely helpful and kind. I always have a good experience at Mazuma. Now...if theyd only open a site in Roeland Park Id really be happy!

Published at 5 months ago

Published at 5 months ago

I worked with Nicole in the auto loan department. I had a bit of a fiasco but she guided me through the process and made all of my problems go away! Incredible professionalism, attention to detail and efficiency. Thank you!

Published at 5 months ago

I have been with Mazuma Credit Union since 1979. This Bank definitely has had its ups and downs which most small banks do. I wanted to highlight one of those ups for me. Second time I have visited the Credit Union in Overland Park, and I met a guy named Rich. He approached his job very seriously but added humor and some knowledge for me to think about. Suggested some possible options for me and explained it in a way I have never understood until now. Thank you Rich will definitely be coming back to discuss options

Published at 5 months ago

Had such a professional respect with The experience Jessica A. Let me appreciate actually having a positive outcome with multiple scenarios I presented her with. I train people on calls at least 10-35 people daily and was very impressed with the whole call. Kudos to that girl shes a definite keeper. Mazuma rocks now that Ive had such great experiences with Mario and now Jessica A. Oh did I say she rocks? Well if not she does...

Published at 6 months ago

Ive banked with Mazuma for the last few years and I havent had a bad experience. I went there today and Temera helped me.

Published at 6 months ago

This review is for Ms. Leann/ Leighann at Overland Park location. When I call in every once in a while I get this woman, and she is so patient with me!! She explains things in detail, tells me my best options, and today she made things so much easier!! I had to ask how I can submit a survey. Thank you for working for Mazuma, they need more people like you!

Published at 6 months ago

Just want to send a thank you shout out to Jessica at the Overland Park beach of Mazuma bank for her helpful customer service today over the telephone. Thanks again Jessica

Published at 6 months ago

Jaclyn, Branch Leader, was awesome and very patient in helping me establish my trust account. Also very thorough with all the details, she s very professional and always a pleasure to work with!

Published at 6 months ago

Had some issues at first.. Was troubling but then a few days later I received a follow up call from Carla and it was great to have someone that was actually able to explain things to me that made sense and able to rectify the situation..

Published at 6 months ago

Published at 6 months ago

Clean and professional bank. Great customer service makahli and Chris great help.

Published at 6 months ago

Amber Morlan was so great helped me when no one else would she sure knows how to calm stress need more people like this in the world !!! Cant thank her enough I could go on and on !!!

Published at 6 months ago

I do business at 2 Mazuma credit union everything is always top notch great professional and knowledgeable Appreciate the team.

Published at 6 months ago

I have been a member of Mazuma since it was Government Employees Credit Union, sometime in the late 60 s. A great place to bank.

Published at 7 months ago

Understanding helpful caring loan manager and vice president

Published at 7 months ago

Exceptional Customer Service Experience I recently had the pleasure of interacting with Kristena from Mazuma Credit Union, and I must say it was a truly exceptional experience. From the moment our conversation began,Kristena exudes professionalism, courtesy, and a genuine desire to assist. One of the most striking aspects of my interaction was Kristenas attentiveness to my concerns. She actively listened to my questions, clarifying any uncertainties I had with patience and clarity. What truly stood out was her willingness to go above and beyond to ensure that I was completely satisfied with the resolution. Her dedication to providing excellent service was evident in every step of the process. Moreover, Kristena demonstrated impressive product knowledge. Kristena was able to address my inquiries promptly and accurately, offering valuable insights and recommendations that exceeded my expectations. Her expertise instilled confidence in me as a customer, and I felt assured that I was receiving the best possible assistance. Furthermore,Kristena exhibited exceptional communication skills throughout our interaction. She conveyed information in a clear and concise manner, making the entire experience seamless and hassle-free. Her friendly demeanor and positive attitude also contributed to creating a pleasant atmosphere, turning what could have been a mundane task into a delightful interaction. In addition to her professionalism and expertise, Kristena displayed a genuine commitment to customer satisfaction. She took the time to ensure that all my concerns were addressed comprehensively, leaving no stone unturned. Her dedication to providing top-notch service truly exceeded my expectations and left a lasting impression. Overall, my experience with Kristena was nothing short of exceptional. Her outstanding performance reflects positively on Mazuma Credit Union and sets a high standard for customer service excellence. I am genuinely grateful for their assistance and commend them for their exemplary professionalism, knowledge, and dedication. I highly recommend Kristena to anyone seeking exceptional customer support.

Published at 7 months ago

I love the personal banking experience and friendliness I get at Mazuma. On my most recent in lobby visit I was helped by Rich. He handled getting me a replacement card for my business account, pay off a loan and get a lien release and print some checks ---- all done in less than 15 minutes!

Published at 7 months ago

Communication concerning loans are totally based on you calling them. They dont acknowledge receipt of Timely payments right away on your phone call. I had one payment left to payoff my car loan and they request I bring it in personally by hand, you know the mail system is slow they said It wasnt late or anything, I agreed and promptly mailed my payment through my bank. So funny to me I laughed out loud

Published at 8 months ago

Mazuma 135th has always been such a friendly and inviting experience! Everyone is always so full of knowledge when it comes to anything banking related.

Published at 8 months ago

Published at 8 months ago

Rich and Tamera were very helpful and knowledgeable about the banking products that they offer. They are willing to help and listen and always have a smile on their faces. I m proud to be a member and would in courage others to join if they are looking for a credit union

Published at 8 months ago

I visited this branch last week as a Team Member and they anticipated my needs even before I asked. Very helpful and fast transaction

Published at 8 months ago

Josh was very nice, supportive and kind. We need more people like him around

Published at 8 months ago

I called in to check my account balance and some other issue with my account, i had a nice kind sweet customer service rep name Kandi she was very helpful and educated not only she helped me with my account she also helped me with the mobile app, I would like to say thank you for all the help you done for me it was very appreciate it.

Published at 8 months ago

Had a great experience with Beverly on the phone. She gave some great recommendations for us and was very knowledgeable. We re moving all our accounts over to Mazuma.

Published at 8 months ago

Amber Morlan was extremely helpful with every question and concern I had about my auto loan. Thank you

Published at 8 months ago

Great service quick and professional use them for my Morgage and all my loans credit unions the way to go

Published at 8 months ago

Friendly staff and very efficient ! Keep it up!

Published at 8 months ago

Sean at headquarters was a blessing to me he had patience I couldnt get into my account he walked me through the steps to change my password about 5 times and he was very friendly about it and that really helped me out because he had a caring attitude he went above and beyond to take care of me I wish I could get him again if I ever have this problem again he is the best

Published at 9 months ago

The Overland Park team members are the best of the best!! You are always greeted with a smile and a warm welcome. LOVE this branch!!

Published at 9 months ago

Published at 9 months ago

Best Credit Union in the KC Metro area!

Published at 9 months ago

Published at 9 months ago

I took a personal loan. Lisa Paters went above and beyond to assist me with the loan.

Published at 9 months ago

Published at 9 months ago

I am so pleased to be a part of the Mazuma family. Every person I have interacted with has been wonderful!

Published at 9 months ago

Great friendly service, always happy to see me. I highly recommend you come check them out and open an account!

Published at 9 months ago

Truly an incredible branch & bank overall! Highly recommend working with them. Very high class, wonderful customer service every time I go! So friendly and helpful. We love banking with Mazuma! They also have an awesome online platform. Just overall, have met all of my husband & I s needs! I also want to give a shoutout to Rich for adding so much value to me today while he helped me with something for our business! Grateful he took the time to share the information about something that he knew!!! 5 stars!!!

Published at 9 months ago

Had troubles transferring my bank account for 2 weeks until my goat Amber came to the rescue and helped fix things. This 5 stars is exclusively for her.

Published at 9 months ago

Amber is so awesome.! If you need any help with anything she is very patient and has very good Customer Service and very nice.! Ask for Amber.!

Published at 9 months ago

The Overland Park branch team is amazing! Rich Edmondson was a great help getting a Young Investor CD opened for my son. Great service!

Published at 9 months ago

Published at 9 months ago

I have no problems with the Staffs. Everyone is Nice and Professional and knowledgeable !!

Published at 9 months ago

I spoke with a man today about two questions. He never said that they were putting a block on my debit card. Its 7pm and I cant get gas. I called the number on the back on my card and the lady could barely speak english but she did tell me that she couldnt do that and theres a note saying I have to call member services lol its 7pm and theres no one at Mazuma credit union to answer and restore my call. Im 100% switching to another credit union. Also the new automated system is impossible to get through to a live person. They just set it up so they dont have to help people. Please choose another credit union

Published at 10 months ago

If you go to a branch, great attitude. But if you talk to an associate? The people have the driest attitudes and very judgmental attitudes if you have a past due or late payment (after the grace days). Very much condescending. I have much more to say but, will leave it here. We understand working in customer service is hard but, no one wants to have someone on the other end of the phone with acting this way. Trust me, if I could pay another way OR an IVR payment I would just to avoid this.

Published at 10 months ago

Great customer service! Friendly and knowledgeable bank tellers.

Published at 10 months ago

Published at 10 months ago

I love Mazuma, they re always so nice and patient.

Published at 10 months ago

Great service. Very friendly service. Never had any problems. Been a member for 50 years.

Published at 10 months ago

Published at 10 months ago

Mazuma OP branch is great. The employees are always helpful and eager to assist. You also cant beat their rates.

Published at 10 months ago

The Overland Park branch always greets the members with a smile. This group is very easy to work with and answers questions with a smile or an Ill find out. Great job!

Published at 10 months ago

I have had a great experience at mazuma in Overland Park , everyone is always friendly and willing to help me.

Published at 10 months ago

Friendly staff and good location

Published at 10 months ago

Published at 10 months ago

I did not have a good experience and wasted 4k on appraisals. Classic bait & switch

Published at 11 months ago

Apparently I don t qualify to get my car payment extended to the end of the month even though I ve made every single payment on time etc. considering the main fact that my car got stolen with a police report and all. As if I couldn t feel any worse . Thanks for the early birthday gift Mazuma!!!!

Published at 11 months ago

Latifia was amazing and super fast with getting my truck loan. Love Mazuma!!

Published at a year ago

Published at a year ago

My experience with jonathan type was wonderful. He was so helpful and patient with me. If I could I would rate .him ten stars.

Published at a year ago

Rudest people EVER! No product knowledge, I had to fight and call in twice just to find my account. Then no apology, just another rude person. Stay clear, you have no control over your money, loans etc

Published at a year ago

Published at a year ago

I ve had excellent customer service each time I have used the Mazuma branch located in Overland Park, Kansas on 135th Street. In particular, Richard Edmondson has been extremely helpful during the process of my administering my father s trust.

Published at a year ago

As always, my visit was above board. The staff is always more than professional and friendly. Jake Richardson is no exception to that rule. I couldnt imagine banking any where else, ever.

Published at a year ago

Never! Ever!! Had any negative experience with any MAZUMA Staff. Our Very Best Banking interaction of multiple institutions, always going above and beyond in service inside and outside the Branches. Rachel on the business development team is simply Amazing! She s so kind, considerate and knowledgeable of the multitude of products, what truly set Rachel apart is her pure heart serving Humanity. We had the pleasure of volunteering providing community service to many in need. One word description (Caregiver) This is How We MAZUMA! Continued Blessings Rachel and our MAZUMA Family

Published at a year ago

Rich Edmondson was very personable and helpful. He is always welcoming when we enter the branch. It s much appreciated!

Published at a year ago

Published at a year ago

Absolutely the worst credit union to work with! We have two car loans through them, and they have been a pain on everything! From the car insurance to trying to get a payoff on one of our cars. The customer service staff is rude and not helpful. WE WILL NEVER USE THEM AGAIN!

Published at a year ago

Worst banking experience. It s a struggle trying to get a real person on the line. You get bounced back and forth between departments for hours! At the end of the day, they just tell you to go to a physical location. Where they ask you to call the number. Absolutely ridiculous, will refinance somewhere else.

Published at a year ago

Mazuma Credit Union is not a reliable financial institution to entrust your money with. Their service is subpar, their staff is unpleasant to deal with, and the overall culture is negative. Despite paying off a $20,000 loan and receiving the title, when I called to close my account three years later, I was transferred to the collections department and asked to pay $55 that they claimed I still owed them. I had already paid over $200 in excess and could afford to pay $450 per month to pay it off early. They used the excess to fund the dormant account, but failed to withdraw their money from the account, which had about $200. They could have also sent me an email to notify me of the pending items. This was an awful experience, worst experience in the metro, especially since I had already paid off the loan, received the title back, and had a balance of over $200 excess, which they could have used to pay themselves the $55, but they chose to keep charging me $10 for a dormant account fee. The whole scenario was just terrible.

Published at a year ago

The worst customer service I have ever experienced. I was a member for over 10 years and every customer service experience I ever had with Mazuma has been negative. I would never finance through them again or open another account at this credit union. The employees are beyond rude and unprofessional.

Published at a year ago

Overall Mazuma is one of the best Banks I have had the pleasure of working with. This is one bank I truly believe has your interests protected and supported. Thank you for all you do Mazumans!! Special Thanks to Lyndsay H., Kallin S. and Asia R.

Published at a year ago

Published at a year ago

i regret that i financed with them , they lost my title they never sent and I ve been been trying to get hold of a manager but a manager never talked to me directly and helped me try to recover the title and now I can t even get a duplicate title at the DMV because they won t send me the right stuff that I need so I do not recommend this place to finance a car because they will not help you with your title. They ll just send it and lose it and they won t even tell you the tracking number or anything they leave me in a loop i know that my comment will not help anything at least ppl are aware of it.

Published at a year ago

From the people at the branch that helped me get my car loan process started and cut the check for me, to the loan processor, Latisha, I believe her name was, I had the best experience with Mazuma. I applied yesterday and had my check in hand today! Seriously, couldn t have had a better experience!

Published at a year ago

I spoke to Toya on the phone today with the ESales department and she was beyond helpful. I used to work at Mazuma a few years back but to still deal with phenomenal customer service is wonderful. She let me know that they re short staffed so closings on Saturdays may be difficult but she informed me of the CUDL program with certain dealerships and she is working on getting a few named so I can try to get our loan closed with one of them. Thank you Toya!

Published at a year ago

Published at a year ago

Got car loan through them. Its ridicules trying to get ahold of an actual person. Keep putting through an automated system that DOES NOT work spent couple hours trying to make a payment. Guess they dont care about you making your payments in time. Or they want you to pay late for a late fee. Got locked out of my own account. Once its paid off never again. The WORST. APP is just as bad!!!!! Id give them a zero if i could. They said they would reach out. No one ever did. Negative zero

Published at a year ago

Went to branch location to pay off vehicle loan. They failed to inform me that you can only do it at 135th location! Cost me $35!! And extra gas. Do not recommend using them go with a local banking institution!!

Published at 2 years ago

My husband who is disabled and I went in to open a new account. We were told we had to wait until there was no line before we could get assistance. There was never no line! Never got service. No apology. No new customer! Pathetic!!!

Published at 2 years ago

Worst place to bank. Automated system is horrible, the staff is very watchful like their following you. I do not recommend

Published at 2 years ago

***update Delayed but worth mentioning. After seeing my review, Kathy (sorry forgot her last name and title) contacted me about my account and was able to ease my worries and get a new card issued very quickly. I definitely appreciate her efforts to remedy the situation. Thank you! This was my last straw with this credit union. I reported my atm card as lost on and requested a replacement card through their mobile app on April 11. I was told to allow 10-14 business days to receive a new card. Today is the 14th day and a replacement wasnt received. I called their customer service only to be told that a replacement card was never ordered. Mazuma has record of closing my lost card but the replacement request wasnt transmitted. The customer service rep said that Id have to wait another 10-14 business days to receive the card that shes just now ordering. Im already in the process of opening other accounts with different credit unions/banks and I will be in to a Mamzuma branch as soon as possible to close my account. Theres always something going wrong with this credit union and Im tired of it. There are too many other, read better, options available for us to be subjected to their incompetence.

Published at 2 years ago

Was approached by them when our credit was pulled while applying for a home loan. Made the mistake of using them since my wifes car loan is through them. They told us about a $467 discount on loan origination costs. Conveniently they didnt mention this wouldnt be around when the deal would go through. That would be the beginning of a process they made as clear as mud. Unless you deal with home loans daily, assume they wont tell you everything. Ive filed a complaint with the Kansas Department of Credit Unions. Id recommend anyone else whos suffered a loss due to this place to do the same. Sadly the answer to any of our problems would have simply been resolved with decent customer service. We werent walked through any of the documents and when they finally admitted some fault were rude and angry to be called out. One of the last things the loan agent said to my wife was that she was praying the home seller would sue us. Stay far away from this place.

Published at 2 years ago

This is the worst branch ever. You wait on hold for 30 minutes, for a 3 minute question that they refuse to answer the phone but send an email. So solving issues, or moving forward is impossible and takes DAYS. Use this bank if you want no communication, terrible customer service and if you want to drive to a physical location to ask 1 simple question. Updated review as of 1:57pm CST After making this review the VP of one of the branch centers called me, and allowed me to vent, assured proper training would be allocated and explained more about their services. I felt listened to, I felt understood and I got off the phone feeling good that there are remedies and people within the company that do take feedback seriously. They have definitely gone above and beyond to retain their members!

Published at 2 years ago

I have been a customer for over 30 years and just opened an account somewhere else. This bank s customer service has steadily declined and they have not kept up with technology or services of other banks. You never hear a friendly voice when you finally do get to talk to a person. The final straw was after I discovered fraudulent charges on my account, I was told I would have to fill out a two page form for each of the 17 transactions, including providing my personal information and fax or email it to the bank for review . Not very secure or comfortable for someone who was just ripped off. My debit card was shut off so I have to pay $25 to expedite it and still won t get it for five days due to the weekend so I have no way of paying for things and I live out of State so I can t even go to the bank to get cash. I was also told there was no guarantee I would have my funds returned and that it could take 30 days. Most banks return funds immediately and do not make the customer do a bunch of leg work and put themselves at further risk.

Published at 2 years ago

I have never raved about a bank before, but I feel this review is necessary. Recently my wife and I applied for a new car loan. We got the pre-approval very quickly. We then started working with a HUNTER COLEMAN in the loan servicing department and she is an absolute saint and she made the entire process very simple, easy to understand, and had EXCELLENT communication. These 5 stars are all for her! Thanks Hunter!

Published at 2 years ago

I have been with Mazuma since 2017 and they have always provided me with great service!

Published at 2 years ago

Their service is horrible. I financed a loan for my daughters car through them because thats who the dealer had a banking relationship with, which seemed easy enough. I wasnt used to paying through their online payment system as its different from others, and I accidentally posted the car payment to the wrong account two times in a row. The rep contacted me, realized what happened, and worked with me to get it moved to the correct account, as they had my money the whole time and could see when I made the transfer for the exact amount of my loan payment. Fast forward a few months when I notice they flagged my credit with the payment being 30-60 days late. I reached out, was not allowed to explain the situation to the rep on their recovery team, and was transferred to a rep in customer service who could see what happened in the system and requested that a manager from the recovery team contact me. No one ever contacted me. Ill be paying this car loan off early just to keep from having to do business with them again. They have awful customer service, and Ill continue with Wells Fargo for my car buying needs in the future.

Published at 2 years ago

***Updated below*** Original comment: Communication is terrible, always have to hold, seems like I m always needing to resolve something and in order to do so I have to take time out of my day (like anyone has that) to call during business hours and sit around on hold for 15 or more minutes. One time I sat on hold for 15 minute only to have them tell me I need to come into the bank to resolve the issue. Tellers are usually friendly, bank conveniently located. No email available in contact us page. Will be switching banks soon. Update: Still with Mazuma, found a direct contact. I have better luck reaching an individual with this number although it is not found anywhere convenient. Staff is very friendly and I ve enjoyed my visits, service is pretty quick. I have a business checking and savings account with them and a few other banks, I d say their services are comparable and their location is convenient.

Published at 2 years ago

Id give zero stars if I could. Horrible customer service. Extremely disrespectful women of color answering the phones by the name of Shavon. Cussing, yelling, and disrespecting customers. I asked for a supervisor and she refused to give me one after putting me on hold for half an hour.

Published at 2 years ago

Ive gotten 4 different car loans from Mazuma and each time I have a fantastic experience. Do yourself a favor and ask for Frances (Meg) Kolb. She is just the best. Super helpful and always very responsive.

Published at 2 years ago

Published at 2 years ago

Sad when you can t rely on your own bank for a decent auto loan amount have to use a outside source I m officially leaving this bank I m really disappointed

Published at 2 years ago

Published at 3 years ago

My one-star rating relates to the difficulty in trying to reach someone at the bank. I need info/advice about my account, and need to speak with a human. Both the local tele # and the 888 # are totally useless there is no option for Customer Service. I finally just tapped on the credit card option and was told she was unable to transfer me. Seems a bit ridiculous that I have to send a letter.

Published at 3 years ago

I ve been with Mazuma 15+ years and have always had issues with them following up when requesting info about services they say that they provide. This past week I ve twice requested a follow up for getting a personal loan and I put in a loan app and still no call from Mazuma. Time to move on.

Published at 3 years ago

Great credit Union!

Published at 3 years ago

I have probably used this bank for 5+ loans. Lisa Peters there is beyond rad!!

Published at 3 years ago

Published at 3 years ago

I have been trying for 4 months to make a change in a monthly fund transfer from one bank to another. The first second and third month, change did not work. Each time i called and was placed on hold at least 15 min. Each time i was assured that the problem would be corrected. Now calling a fourth time, placed on hold forever, they say it is not their fault, but the originating bank. The level of incompetence is incredible.

Published at 3 years ago

Drive thru ATM convenient to use.

Published at 3 years ago

Published at 3 years ago

Nate and Shawn have always been great.... always respond in a timely manner ... Thanks again... Steve

Published at 3 years ago

This Credit Union its terrible if you want a good credit union stay far away from Mazuma. The people that work in the branch are very friendly. Customer service on the phone can take forever sometimes and they can be very rude within the conversation and cut you off when youre trying to speak about your account. I have had two bad experiences from their phone Representatives.

Published at 4 years ago

I am not sure people work there during the day. I ve had little success ever getting someone on the phone. I ve called about opening accounts and receiving loans. But I have had no success. Will keep shopping around

Published at 4 years ago

Can not ever get anyone on the phone. Customer service at branch in OP is bothered to help you... right now is only drive through and you can hear them well at all so you get an eye-roll when you ask them to repeat. Was only with them a short time for new auto loan and had to drive here to close and pick up very small balance. Then was told they are a countless branch and would need to cut a check. I have only been a credit union so I have plenty to compare to. As I waited, another lady had to return as they didnt provide her back what she requested. Andrea then returns to me asking she sent form and did I get it which I guess I wasn t quick enough for her and she adds I told you I was sending it! . Sure she is a great lady but today seemed very bothered to help anyone. Only CU I have experienced multiple issues.

Published at 4 years ago

I joined the bank/credit union when they had the promotion for joining where you would get a $200 incentive for joining and completing the required Deposits & charges. I went in to the branch to have my account set up to confirm to properly ensure I would be eligible. After setting up my account I was informed the only thing left to do is to make 20 charges and to set up direct deposit after that was completed I will be eligible since the rep set everything else up to qualify my account. After not seeing the fund add to my account after the period of time, I reached out to the customer help and was informed my account was not properly set up so i did not qualify. I informed that I did as told by the rep and that the rep set my account up and said all was good. Long story short, I have been in communication with the customer help for about 2 months now, they informed that they sent the information over to the branch and after many follow ups I am being informed that they will not honor the promotion since it was not set up properly. But this was not my fault, I feel the rep that created my account should be accountable for this and they should honor what the rep informed as well as the promotion

Published at 4 years ago

Published at 4 years ago

If you are a business... DONT BOTHER. This is not the bank for you. Count on being strung along with empty promises and offers. In the end, there are much better options locally.

Published at 4 years ago

Mazuma Credit Union is the absolute worse bank I ve ever dealt with! Customer service is the worst!!

Published at 4 years ago

Mazuma Credit Union is a joke!!! Do not honor their promotions either!!! I opened a checking account for a promotion and since then I ve had nothing but problems!!! Their debit cards didn t work, their automated phone system is the absolute worst!! It takes 15-20 mins to actually talk to a human being!! Not only that, the kicker.. wait for it.. they will force the customer to give up or donate the remaining balance of your transaction/deposit/cashing because This credit union has become un-customer service friendly and Less personable by using only automated kiosk systems that only has dollar bills and not change!! Do not waste your time with this credit union!! It is a joke and an absolute nightmare to deal with!!

Published at 4 years ago

Published at 5 years ago

I will never call them again!!! My payment will be late before I ever call them again. My first go around I waited 20+ minutes to get hung up on, then 2nd phone call I waited over 30 minutes, then they charge you $15 to make a payment and was put on hold several times throughout the 20 minutes to make the payment.

Published at 5 years ago

Went in today to get new debit card, only took ten minutes and staff was very friendly and professional

Published at 5 years ago

Trying to speak with someone. Called twice been on hold over 20 minutes both times never reached anyone. Was wanting banking and loan info. Not a good way to earn my business.

Published at 5 years ago

Great credit union. I have no idea where the complaints about rude staff are coming from. I usually go to the Troost and Crossroads location, and have always received excellent service there. If you are thinking about making the switch to a credit union from a private bank, definitely do it. I came from Commerce Bank, and went from getting charged account fees every month to making money every month from dividends. Only negative experience I had was that, when I inquired about getting a house loan through the bank, I basically could only get low-effort responses from the specialist I got referred to. Couldnt get a face to face meeting or clear answers to my questions. Dont be dissuaded, though - the banking service itself has always been excellent.

Published at 5 years ago

NOT HAPPY my Fiance and I went in and set up a Checking account and we were trying to set up the online banking the young man that helped us! He NEW NOTHING!!! He set up me and my Fiances phone numbers and information wrong making the online part the biggest struggle if I didnt have a car loan threw them I would not be banking with them terrible experience

Published at 5 years ago

I Have Zero Complants there and in Gladstone ...

Published at 5 years ago

Published at 5 years ago

I love banking at Mazuma. All the employees are helpful and pleasant. I just recently had a worker at my home try to deposit the payment check twice. Jacquelyn Blake went above and beyond to insure My account was only debited once. She researched the problem quickly. She was supportive, professional and extremely knowledgeable. It s very comforting to know my money is safe is Mazuma hands!!!! And that Mazuma employees really care about their customers.

Published at 5 years ago

I have had a car loan with mazuma for almost 3 years now. Within the last year they have claimed 3 times to have not received a payment from me. Every month Ive sent a cashiers check from my personal bank, and the first 2 times I was able to go back and pull the cashiers checks and resend them. This time, I tracked the cashiers check and found out it was cashed 4 days after I sent the payment, and now they are calling me 2 weeks later saying they have not received my payment. I will be contacting a manager, and the BBB on Monday and filing a complaint. Absolute worst service I have EVER had with a credit union or a bank.

Published at 5 years ago

Dumbest ATMs Ive ever encountered. They make your insert the card, pull it out, then it yells at you for not leaving your card initially. I have other accounts with the bank. Instead of listing these on the screen, it merely says other account 1, 2, or 3. They dont return calls or emails (both Ive left) for pertinent issues, instead waiting until your issue is almost forgone then they dont even acknowledge that THEYVE dropped the ball at your expense. The customer service is helpful but not knowledgeable. They should know how to function in a way other than to just pass the buck to another agent as they play hot potato while repeatedly transfering customers as the end of the day nears. Then they create more problems when there shouldnt. I had an issue with my account where I hadnt been able to pay on a loan...once able, I realized the ATM card was deactivated. If thats my only way to get money in (bc I work nights), now youve made the issue much more complicated. Cant call bc they only do normal business hours....even more so counterintuitive. Then the alternative method THEY GAVE to get them their money, DOES NOT WORK. They said to use the night deposit bc there wd be envelopes and all to put everything in.... Guess what isnt there? Anything! So now everything is further behind because a simple process now has 80 steps each contingent on the step preceding it...and this has all fallen apart at step 2. Nothing is as they say with them....But Im sure somehow this is my fault. Dont get me wrong, Im happy they even allowed me the loan but come on! Why are YOU making it so hard to get YOUR MONEY back to YOU!? Rebecca! Why have you STILL NOT RESPONDED!?

Published at 5 years ago

Online scammer is using printed cashier checks that look like they come from this bank but are not real. Beware! EDIT: I was asked to send more information via email to [email protected]. I would if I could but Google cant seem to find your address or the system cant receive mail. So sad.

Published at 5 years ago

Andrea Smiley is the most amazing person ever!! Marco Solis is super friendly and always smiles! Faith McGee and Alexis Lynch are also super awesome! This team is the most helpful, understanding, and efficient tellers Ive ever dealt with. Thank you all for being your amazing selves and making my experience with this bank wonderful!!! I appreciate all of you!!

Published at 5 years ago

Highly DO NOT recommend this bank. Everyone here is rude, disrespectful and they think theyre high and mighty. They do NOT know how to communicate. They do NOT acknowledge when they have people waiting at their drive thru. They stole $80 from us. We went to the drive thru and paid $80 to our bike about 2 weeks ago. Now they are saying they havent recieved a payment in long time. We had $340 to put on it, but they wont accept it because we are $31 short. DID NOT and DO NOT appreciate Sheryl talking to us like we are incompetent and cant understand. From what I understand is they wont work with you they just want your money. They do not care about the people who bank with them. Its sad.

Published at 5 years ago

Fantastic service! I recently opened an account/loan with Mazuma and I was approved very quickly at the best rate compared to any other surrounding credit union. On top of that Brittany W. Worked very hard with the seller and I to get us through the process. Even when we hit some bumps Brittany was patient and would do her best to keep in contact and work through the problems. As of today I am very happy and highly recommend others to Mazuma.

Published at 5 years ago

Poor customer service which needs improvement. Very rude staff, realize that people have options when it comes to banking. I was treated very rudely today at this branch and went to the troost branch and they have better service and good atmosphere. I am moving from this bank soon.

Published at 5 years ago

Poor service

Published at 5 years ago

Published at 5 years ago

Was going to open an account being new in town but all these bad reviews have steered me away. A bank needs takeaway 4 stars to get my business. Sad

Published at 5 years ago

Highly recommend banking elsewhere, Mazuma claims to be looking out for the best interest of one person - you, that is simply not the case. I have been a loyal member of theirs for 16 yrs. After 1 dispute on my account in the 16 YEARS I have been a member, they no longer want to help, nor do they want to look out for my best interest. If you are thinking about joining, think again.

Published at 5 years ago

Service with a smile!

Published at 5 years ago

Im surprised to see any negative reviews. Mazuma has been an excellent credit union for us...competitive loan rates, friendly customer service at multiple branches, with little to no fees. The phone system I thought was good but majority of reviews on here seem to be negative because of that. Dont let that dissuade you, this is where I keep my money.

Published at 5 years ago

Called to make payment over the phone. Was on hold for over 20 min. Then when a live person answered he was so rude . He definitely needs phone training!! His name was Brandon.

Published at 5 years ago

Published at 5 years ago

They NEVER answer the phone # listed online or on your banking paperwork. You get a robot no matter the option you choose and will be on hold until you finally give up. The review that states they always answer the phone is clearly an employee. This is the worst customer service. DO NOT USE THEM if you can at all help it.

Published at 5 years ago

Published at 5 years ago

Went through the drive through with a simple question to be answered unprofessionally.

Published at 5 years ago

Published at 6 years ago

Fine credit union, but good luck getting ahold of them on the phone. Horrible automation system, youll be on hold for 15-20 min atleast.

Published at 6 years ago

Unfortunately, I have nothing good to say about Mazuma. If you try to call them at any location you get stuck on hold for over an hour, every time! They really need to figure out a way to handle the call volume if its just so high!

Published at 6 years ago