Heartland Credit Union

This bank is awesome. They helped me reestablish my credit after my bankruptcy. Very professional, and helpful.

Published at a week ago

Very amazing bank. Never had an issue with them. Recently I opened a business account and went in a couple other times. Everytime a employee, Jenny is there. She was insanely nice and helpful. She's really good at her job and I think she deserves a raise!

Published at 10 months ago

best place that I have ever banked at. So much so, that I continued to do my banking here for almost 10 years after I moved out of state. I was talked into switching to a credit union where I live now and I regret that move, and moved to another bank already. Heartland is the best credit union I have come across and they have reasonable fees. Everyone has always been friendly to me. Wish they would have locations in Nebraska.

Published at 11 months ago

Would stay away from this bank at all cost got a car loan here and have had nothing but problems. They keep saying I’m not making my payments even though I have ALL the transactions on my mobile app stating that they’re pullin the full amount every month. Where the money is going I don’t know regardless I have been trying to fix it since I got the loan (6 months ago) and they can’t seem to get it figured out. That or they just don’t care too because I’m sure it’s going somewhere it’s not supposed to. Anyways 0/5 stars on this bank stay away at all cost. Will be moving banks soon.

Published at a year ago

We went to open a new account. We asked if we could open an account using about $150 worth of change. The teller told us to go over and use their coin counting machine and they will use the receipt to apply it to the account once it is opened. After waiting 20-30 minutes we started getting antsy and asked when we would be able to talk to someone. After another few minutes we were told a representative was ready for us, they brought us into a room with a guy on skype. He immediately said he was having trouble with his audio then asked for us to scan in our drivers licenses. We did not feel comfortable with this interaction at all. We asked one of the tellers that appeared to be doing nothing, if we could talk to someone else, in person, and she said they don't have a manager at this location and no one could help us open an account. We would have to drive across town to speak to a manager. Since we couldn't open an account here, we now had a paper receipt with over $170. worth of change that we couldn't do anything with. A teller with a bad attitude said she was going to charge me 10% to get the cash back. This is after they could not open an account for me and they told me to use the change machine. She finally "waived" the 10% and I got my cash back and I won't be doing business here. This was completely unprofessional and there is no reason there isn't always someone there, in person, who is able to open a account. Also, there were three tellers, that served 3 people (including us) the entire 30-40 minute fiasco.

Published at 2 years ago

I've been a member since opening an account on my 16th birthday in the early 80s. They have stepped in several times when I have needed "home town" service when I was in a pinch, and their business bankers did a great job for me recently. I'm glad I have kept this account open while I've lived in multiple states, and I intend to keep it open for years to come. Their service keeps me coming back.

Published at 2 years ago

The quality of service continues to go down hill. Wait times are ridiculous and you constantly have to follow up.

Published at 7 months ago

I've used HCU for a number of years now & have been very pleased overall. Friendly people that are easy to work with, no bad experiences in the building. I have however had some trouble being kicked out of the mobile app often (probably a problem on my side with a bad connection). Other than that I have enjoyed my banking experience

Published at 7 years ago

This bank is awesome. They helped me reestablish my credit after my bankruptcy. Very professional, and helpful.

Published at a week ago

The quality of service continues to go down hill. Wait times are ridiculous and you constantly have to follow up.

Published at 7 months ago

Been here for many years always great to help , for all my needs.

Published at 9 months ago

Very amazing bank. Never had an issue with them. Recently I opened a business account and went in a couple other times. Everytime a employee, Jenny is there. She was insanely nice and helpful. Shes really good at her job and I think she deserves a raise!

Published at 10 months ago

Published at 11 months ago

best place that I have ever banked at. So much so, that I continued to do my banking here for almost 10 years after I moved out of state. I was talked into switching to a credit union where I live now and I regret that move, and moved to another bank already. Heartland is the best credit union I have come across and they have reasonable fees. Everyone has always been friendly to me. Wish they would have locations in Nebraska.

Published at 11 months ago

They will not bother to correct their own mistakes! Heartland, should be called Heartless!

Published at a year ago

Very busy , u can trust were your money is going.

Published at a year ago

Would stay away from this bank at all cost got a car loan here and have had nothing but problems. They keep saying I m not making my payments even though I have ALL the transactions on my mobile app stating that they re pullin the full amount every month. Where the money is going I don t know regardless I have been trying to fix it since I got the loan (6 months ago) and they can t seem to get it figured out. That or they just don t care too because I m sure it s going somewhere it s not supposed to. Anyways 0/5 stars on this bank stay away at all cost. Will be moving banks soon.

Published at a year ago

We went to open a new account. We asked if we could open an account using about $150 worth of change. The teller told us to go over and use their coin counting machine and they will use the receipt to apply it to the account once it is opened. After waiting 20-30 minutes we started getting antsy and asked when we would be able to talk to someone. After another few minutes we were told a representative was ready for us, they brought us into a room with a guy on skype. He immediately said he was having trouble with his audio then asked for us to scan in our drivers licenses. We did not feel comfortable with this interaction at all. We asked one of the tellers that appeared to be doing nothing, if we could talk to someone else, in person, and she said they dont have a manager at this location and no one could help us open an account. We would have to drive across town to speak to a manager. Since we couldnt open an account here, we now had a paper receipt with over $170. worth of change that we couldnt do anything with. A teller with a bad attitude said she was going to charge me 10% to get the cash back. This is after they could not open an account for me and they told me to use the change machine. She finally waived the 10% and I got my cash back and I wont be doing business here. This was completely unprofessional and there is no reason there isnt always someone there, in person, who is able to open a account. Also, there were three tellers, that served 3 people (including us) the entire 30-40 minute fiasco.

Published at 2 years ago

Always great customer care.

Published at 2 years ago

I have been on hold for 40 minutes and called 5 times. They are ignoring my calls at this very moment

Published at 2 years ago

Published at 2 years ago

Ive been a member since opening an account on my 16th birthday in the early 80s. They have stepped in several times when I have needed home town service when I was in a pinch, and their business bankers did a great job for me recently. Im glad I have kept this account open while Ive lived in multiple states, and I intend to keep it open for years to come. Their service keeps me coming back.

Published at 2 years ago

Published at 3 years ago

They will bring you to court when fall behind on payments after loosing your job, even during the COVID19 pandemic.

Published at 3 years ago

Published at 3 years ago

They are not professional in banking industry, I never doing business with this bank again.

Published at 3 years ago

personable, helpful, and customer oriented.

Published at 4 years ago

Excellent care and service

Published at 4 years ago

Published at 5 years ago

Published at 5 years ago

Have always been greeted kindly and someones always willing to help keep with anything

Published at 5 years ago

Published at 6 years ago

I love the bank hate they dont answer the phone always have to leave message then they have to call you back

Published at 6 years ago

Great service, friendly employees!

Published at 6 years ago

Published at 6 years ago

It s okay. I miss the quality of service The Hutchinson Credit Union though.

Published at 6 years ago

Great bank

Published at 6 years ago

Ive used HCU for a number of years now & have been very pleased overall. Friendly people that are easy to work with, no bad experiences in the building. I have however had some trouble being kicked out of the mobile app often (probably a problem on my side with a bad connection). Other than that I have enjoyed my banking experience

Published at 7 years ago

Published at 8 years ago

Published at 8 years ago

I love this bank and their android app. Very easy to use. And also there arent any automated robots when you call. When you call you get a real person every time.

Published at 8 years ago

Published at 8 years ago

We have banked here for years. Great service. Polite employees. Their web site for online banking is very easy to use. I would recommend Heartland Credit Union to everyone.

Published at 8 years ago

always have had great service and very friendly

Published at 8 years ago

Published at 9 years ago

Published at 9 years ago

Great service and the bankers really do their best to work with you even if stuff goes wrong. Definitely a great bank!

Published at 9 years ago

Published at 9 years ago

The Hutchinson Credit Union is by far the WORST bank I have ever dealt with! I hope that none of you bank here!! If any of you do, I highly suggest you take your business elsewhere. The people here are the most unscrupulous, corrupt, and deceitful individuals I have ever seen (specifically Dan McFadden, Garth Strand, and CC Mayberry). I hope that none of our Hutchinson friends are associated with these people or this bank! DO NOT BANK HERE!!!!

Published at 10 years ago

Published at 10 years ago

great service, but their debit cards are hard to use.

Published at 12 years ago